# Best Live Chat Software - Page 20

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 463

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,600+ Authentic Reviews
- 463+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

**Sponsored**

### Amazon Relational Database Service (RDS)

Amazon Relational Database Service (Amazon RDS) makes it easy to set up, operate, and scale a relational database in the cloud. It provides cost-efficient and resizable capacity while managing time-consuming database administration tasks such as hardware provisioning, database setup, patching and backups. It frees you up to focus on your apps so you can give them the better performance, availability, security, and compatibility they need. Amazon RDS is available on 6 familiar database instances: Amazon Aurora, MySQL, PostgreSQL, MariaDB, Oracle Database and SQL Server engines. This means that the code, applications, and tools you already use today with your existing databases can be used with Amazon RDS. Amazon RDS automatically patches the database software and backs up your database, storing the backups for a user-defined retention period and enabling point-in-time recovery. You benefit from the flexibility of being able to scale the compute resources or storage capacity associated with your relational database instance via a single API call. In addition, Amazon RDS makes it easy to use replication to enhance availability and reliability for production databases. Amazon RDS for MySQL also enables you to scale out beyond the capacity of a single database deployment for read-heavy database workloads. As with all Amazon Web Services, there are no up-front investments required, and you pay only for the resources you use.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-09T00%3A23%3A09Z&secure%5Bdisplayable_resource_id%5D=1867&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=585&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=585&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3FhsCtaTracking%3Dfc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%257C696217ef-1789-46da-a63f-1db0ccb1214c%26page%3D20&secure%5Btoken%5D=f3a8ae987af753dc47675181e59fd8d21ca9191c2f74cf851b0ff907d72b731a&secure%5Burl%5D=https%3A%2F%2Faws.amazon.com%2Frds%2F%3Ftrk%3D25520a98-a4dc-4a0a-96d8-d9ffc4430c6e%26sc_channel%3Ddisplay%2Bads&secure%5Burl_type%5D=custom_url)

### [Support.cc by 500apps](https://www.g2.com/products/support-cc-by-500apps/reviews)

Support.cc is a cloud-based customer service platform that helps companies of all sizes provide excellent customer care. Support.cc streamlines ticket resolution across platforms by converting requests received via email, online, phone, chat, and social media into tickets. It also allows you to automate workflows, enable self-service, monitor SLAs, and track analytics, allowing you to keep on top of all customer support issues. Support.cc also includes pre-installed services such as an AI-powered support chatbot, predictive support, and field service management. The Support Suite enables your company to have natural interactions with consumers while keeping them informed about what's going on behind the scenes. It's smart enough to handle difficult requirements while yet being easy enough to get up and running quickly. Get access to 50 apps with Support.cc for $14.99 per user

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### Who Is the Company Behind Support.cc by 500apps?

- **Seller:** [Support.cc](https://www.g2.com/sellers/support-cc)
- **Year Founded:** 2018
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5dadf6db53f0996cf870ae078e8db9d9d78751446acc243449f72f4363b9516&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsupportby500apps&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Large

#### What Are Recent G2 Reviews of Support.cc by 500apps?

**["Optimize Your Service Management with Support.cc's Comprehensive and Streamlined Approach"](https://www.g2.com/survey_responses/support-cc-by-500apps-review-7852236)**

**Rating:** 5.0/5.0 stars

_— Brad M._

[Read full review](https://www.g2.com/survey_responses/support-cc-by-500apps-review-7852236)

**["The fastest way to connect with visitors to our website!"](https://www.g2.com/survey_responses/support-cc-by-500apps-review-7752715)**

**Rating:** 5.0/5.0 stars

_— Angelo B._

[Read full review](https://www.g2.com/survey_responses/support-cc-by-500apps-review-7752715)

### [uhChat](https://www.g2.com/products/uhchat/reviews)

uhChat enables businesses to create a free chat box embedded into web pages.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate uhChat?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind uhChat?

- **Seller:** [uhChat](https://www.g2.com/sellers/uhchat)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of uhChat?

**["Great experience. ilove it"](https://www.g2.com/survey_responses/uhchat-review-9808988)**

**Rating:** 5.0/5.0 stars

_— JOSSY F._

[Read full review](https://www.g2.com/survey_responses/uhchat-review-9808988)

**["ONLINE CHAT"](https://www.g2.com/survey_responses/uhchat-review-3440825)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/uhchat-review-3440825)

#### What Are G2 Users Discussing About uhChat?

- [What is uhChat used for?](https://www.g2.com/discussions/what-is-uhchat-used-for)

### [Whelp](https://www.g2.com/products/whelp/reviews)

Whelp is a customer support automation platform designed to unify communication across multiple channels, including live chat, email, voice, SMS, and social media, into a single interface. It’s particularly geared toward small to medium-sized businesses looking to streamline customer service and sales workflows. What Whelp Offers Here’s a breakdown of its core features: - Omnichannel Inbox: Centralizes customer interactions from various platforms into one dashboard. - AI-Powered Automation: Uses AI to automate responses, route conversations, and provide instant support. - Live Chat & Chatbots: Offers customizable chat widgets and bots to engage visitors and answer FAQs. - Voice & Call Center Tools: Includes VoIP integration and call management features. - CRM Integration: Connects with tools like HubSpot, Salesforce, and others to sync customer data. - Analytics & Reporting: Provides insights into team performance, customer satisfaction, and engagement metrics.

**Average Rating:** 4.2/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Whelp?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Whelp?

- **Seller:** [Whelp](https://www.g2.com/sellers/whelp)
- **Year Founded:** 2019
- **HQ Location:** New York, AZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8d34f2e6590b6ed634a346b66d029673017346d0f5c9a0af463b7350dbfe335&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwhelp&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Do G2 Reviewers Say About Whelp?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **consolidated inbox** of Whelp, streamlining communication across various messaging channels effectively.
- Users find Whelp to be **affordable** , making it a suitable option for small teams seeking organization and efficiency.
- Users appreciate the **AI features** of Whelp, which enhance efficiency by handling repetitive questions effectively.
- Users appreciate the **AI features** of Whelp for efficiently managing repetitive customer questions and enhancing organization.
- Users value the **automated responses** feature for efficiently managing common inquiries while maintaining human connection opportunities.

##### Cons

- Users find the **call connection detection** inadequate, requiring manual intervention that disrupts ongoing conversations.
- Users experience **call quality issues** due to the need for manual intervention, leading to potential confusion during customer interactions.
- Users find the **interface less intuitive** , though they appreciate the handy setup process of Whelp.
- Users find the **manual input requirement** cumbersome, often leading to inaccurate customer communication during calls.
- Users find the **UI lacking intuitiveness** , which can make navigation difficult despite the convenient setup.

#### What Are Recent G2 Reviews of Whelp?

**["Unique Consolidated Social Inbox with Handy Canned Responses"](https://www.g2.com/survey_responses/whelp-review-12296313)**

**Rating:** 5.0/5.0 stars

_— Bruce C._

[Read full review](https://www.g2.com/survey_responses/whelp-review-12296313)

**["360 Omnichannel customer support platform"](https://www.g2.com/survey_responses/whelp-review-11625966)**

**Rating:** 5.0/5.0 stars

_— Tural M._

[Read full review](https://www.g2.com/survey_responses/whelp-review-11625966)

### [11za - 1 Company 1 Chat](https://www.g2.com/products/11za-1-company-1-chat/reviews)

11ZA is a SaaS solution built on the WhatsApp Business API, enabling business owners to streamline customer engagement and efficiently manage their WhatsApp Communications. With 11ZA, you can send personalized notifications, promote your business, respond to customer inquiries, and provide seamless support—all from a single platform. Our solution helps you centralize and manage customer interactions effortlessly, giving you complete peace of mind. Powered by the WhatsApp Business API, 11ZA enables medium to large businesses to engage with customers at scale. With advanced automation, streamlined operations, and sales-driven features, you can leverage the world's most popular messaging platform to grow your business efficiently.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate 11za - 1 Company 1 Chat?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind 11za - 1 Company 1 Chat?

- **Seller:** [11za](https://www.g2.com/sellers/11za)
- **Year Founded:** 2022
- **HQ Location:** Surat, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a45fea2f248466ee7873833bcad4d4a0df21aeac90eca4bf8d97000fbf2bf444&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11za&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of 11za - 1 Company 1 Chat?

**["Powerful and dependable WhatsApp API solution! 💯"](https://www.g2.com/survey_responses/11za-1-company-1-chat-review-11419000)**

**Rating:** 5.0/5.0 stars

_— Ranjan Kumar R._

[Read full review](https://www.g2.com/survey_responses/11za-1-company-1-chat-review-11419000)

### [123 Flash Chat](https://www.g2.com/products/123-flash-chat/reviews)

123FlashChat supports high load of 5000 connections per server

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind 123 Flash Chat?

- **Seller:** [123 Flash Chat](https://www.g2.com/sellers/123-flash-chat)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of 123 Flash Chat?

**["Flash chat application review"](https://www.g2.com/survey_responses/123-flash-chat-review-5449263)**

**Rating:** 5.0/5.0 stars

_— Rajiv M._

[Read full review](https://www.g2.com/survey_responses/123-flash-chat-review-5449263)

#### What Are G2 Users Discussing About 123 Flash Chat?

- [What is 123 Flash Chat used for?](https://www.g2.com/discussions/what-is-123-flash-chat-used-for)

### [AmplifyReach](https://www.g2.com/products/amplifyreach/reviews)

Engage your customers with an integrated Live Chat and Chatbot solution! Reach your customers 24x7x365 across channels Web, Mobile Web, Messaging & Mobile Applications. AmplifyReach helps Brands and Businesses transform inbound customer lifecycle. AmplifyReach product is used by 3000+ Brands and businesses including Fortune 500 company in BFSI. Contact us for demo and discussion!

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate AmplifyReach?

- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind AmplifyReach?

- **Seller:** [AmplifyReach](https://www.g2.com/sellers/amplifyreach)
- **Year Founded:** 2016
- **HQ Location:** Pune, IN
- **Twitter:** @Amplify\_Reach  
88 Twitter followers
- **LinkedIn® Page:** [in.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cf2c4f148836e640779893050bbdeb433c4c46671e38a2a69393f6d55c456a77&secure%5Burl%5D=https%3A%2F%2Fin.linkedin.com%2Fcompany%2Famplifyreach&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of AmplifyReach?

**["Simple conversational bot for support and sales"](https://www.g2.com/survey_responses/amplifyreach-review-10070559)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/amplifyreach-review-10070559)

### [Applied Labs](https://www.g2.com/products/applied-labs/reviews)

Applied Labs is an AI-native customer service platform built for support teams. Unlike legacy helpdesks or bolted-on AI tools, Applied Labs resolves customer interactions end-to-end with no human intervention required: handling refunds, order modifications, subscription saves, cancellation retention, loyalty logic, and WISMO across chat, email, voice, and more. Why brands switch from Gorgias, Zendesk, and Intercom: - No per-seat pricing. You only pay for AI-resolved interactions. - 90%+ AI CSAT with 0 critical issues in 30 days. - Full visibility into every agent decision - audit, QA, and modify any AI action taken. - One unified platform: AI agents, helpdesk, QA, VoC, and analytics built in. not stitching together tools Trusted by: FabFitFun, Sundays for Dogs, Truemed, ripple+, and more. Applied Assurance: Every deployment is guaranteed 90%+ AI CSAT with 0 critical issues in 30 days, or we make it right. Includes a dedicated Agent PM and engineer from day one. Built for DTC ecommerce, marketplaces, fintech, healthtech, and more that integrates with your existing stack or replaces it entirely.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Applied Labs?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Applied Labs?

- **Seller:** [Applied Labs AI](https://www.g2.com/sellers/applied-labs-ai)
- **Year Founded:** 2024
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7639bdaec63d721f23df914dc1fc9767f64d2e6b1be3e17bcd0b46349fe787cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fapplied-labs-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Applied Labs?

**["Applied Labs: Amazing Product, Even Better Partners"](https://www.g2.com/survey_responses/applied-labs-review-12893651)**

**Rating:** 5.0/5.0 stars

_— Jeff L._

[Read full review](https://www.g2.com/survey_responses/applied-labs-review-12893651)

**["Elevated Customer Support with Applied Labs"](https://www.g2.com/survey_responses/applied-labs-review-12908199)**

**Rating:** 4.0/5.0 stars

_— Sydney L._

[Read full review](https://www.g2.com/survey_responses/applied-labs-review-12908199)

### [Blinger.io](https://www.g2.com/products/blinger-io/reviews)

Blinger.io is the best omni-channel software platform. Get access to the messengers, email and live chat with a single API, interface or integration with helpdesks.

**Average Rating:** 3.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Blinger.io?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10)
- **Lead Development:** 6.7/10 (Category avg: 8.5/10)
- **Customization :** 5.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Blinger.io?

- **Seller:** [Blinger.io](https://www.g2.com/sellers/blinger-io)
- **Year Founded:** 2016
- **HQ Location:** Limassol, CY
- **Twitter:** @Blinger\_io  
48 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c20b1a4cdb7576b1946fbcdbe1828f90529a4ba63256971ef4b56a11e151cad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fblinger.io%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Blinger.io?

**["The platform that united us more with our customers."](https://www.g2.com/survey_responses/blinger-io-review-2513228)**

**Rating:** 4.0/5.0 stars

_— Helen S. W._

[Read full review](https://www.g2.com/survey_responses/blinger-io-review-2513228)

#### What Are G2 Users Discussing About Blinger.io?

- [What is Blinger.io used for?](https://www.g2.com/discussions/what-is-blinger-io-used-for)

### [Boostchat](https://www.g2.com/products/boostchat/reviews)

Boostchat is an AI-powered customer support solution designed to improve customer experience, increase engagement and maximise ROI

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Boostchat?

- **Lead Development:** 6.7/10 (Category avg: 8.5/10)
- **Customization :** 6.7/10 (Category avg: 8.5/10)
- **Co-Browsing:** 6.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Boostchat?

- **Seller:** [Boostchat](https://www.g2.com/sellers/boostchat)
- **Year Founded:** 2023
- **HQ Location:** Hong Kong, HK
- **Twitter:** @BoostChatAI
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=527850293f7c0ed72919c406aff1fe59f0fcfbc7a82db6880514b07587804b48&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fboostchat%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Boostchat?

**["Good for engaging with customer on social media"](https://www.g2.com/survey_responses/boostchat-review-9175415)**

**Rating:** 4.5/5.0 stars

_— Abhay W._

[Read full review](https://www.g2.com/survey_responses/boostchat-review-9175415)

### [Captiwate](https://www.g2.com/products/captiwate/reviews)

Your best prospects are on your website right now. Are you talking to them? Most companies lose 98% of website visitors because they can't identify them or engage fast enough. Your sales team is stuck cold-calling last month's form fills while high-intent buyers are researching you today. Captiwate lets you connect with prospects at peak buying intent—while they're still on your site. Know Who's Browsing Visitor identification shows company names, contact details, and behavioral signals before prospects identify themselves. See when target accounts hit pricing pages, compare features, or return multiple times. Start Conversations in Seconds One-click video or chat connects your reps with engaged visitors instantly. No forms to kill momentum. No "schedule a demo for next week" delays. Just real conversations when interest is highest. Give Reps Full Context Every conversation starts with complete intelligence: pages viewed, time spent, previous visits, and intent signals. Your team knows exactly what to say before "hello." Measure What Matters Track revenue back to specific campaigns, channels, and touchpoints through real conversations. Prove which marketing investments drive pipeline, not just vanity metrics. Built for Speed 5-minute setup. Native integrations with HubSpot and Salesforce. Instant alerts when target accounts show buying signals. Results: Increase booked demos by 30%. Customers see 391% higher conversion when responding in under 1 minute. Try it free—no credit card required.

**Average Rating:** 4.7/5.0

**Total Reviews:** 3

#### Who Is the Company Behind Captiwate?

- **Seller:** [Captiwate](https://www.g2.com/sellers/captiwate)
- **Year Founded:** 2024
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=723db8ea872da4cec331b5c4bc36c03150515aaed48a818b8b842fff2083a3a4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcaptiwate&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of Captiwate?

**["Efficient Sales Outreach with Instant Visitor Engagement"](https://www.g2.com/survey_responses/captiwate-review-12516777)**

**Rating:** 4.5/5.0 stars

_— Hanna T._

[Read full review](https://www.g2.com/survey_responses/captiwate-review-12516777)

**["Captiwate Turns Website Traffic Into Human, Real Time Conversations"](https://www.g2.com/survey_responses/captiwate-review-12560067)**

**Rating:** 5.0/5.0 stars

_— James C._

[Read full review](https://www.g2.com/survey_responses/captiwate-review-12560067)

### [Channel.me Live Chat](https://www.g2.com/products/channel-me-live-chat/reviews)

New live chat build together with sales & support agents

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Channel.me Live Chat?

- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Channel.me Live Chat?

- **Seller:** [Channel.me](https://www.g2.com/sellers/channel-me)
- **Year Founded:** 2010
- **HQ Location:** Amsterdam, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=05e411438d3deeec72684d6e287fd323e8f1fce4ed8a1c985de70f7cd11f100d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchannel%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Channel.me Live Chat?

**["Awesome"](https://www.g2.com/survey_responses/channel-me-live-chat-review-10729698)**

**Rating:** 4.0/5.0 stars

_— Navya S._

[Read full review](https://www.g2.com/survey_responses/channel-me-live-chat-review-10729698)

### [chatchamp](https://www.g2.com/products/chatchamp/reviews)

Chatchamp allows e-commerce businesses to increase website conversions, revenue and to improve customer satisfaction by using scalable digital sales agents. At any time, Chatchamp's digital product consultants - chatbots - provide customers with professional, automated advice on websites and a breathtaking customer experience. Within minutes, the solution is easily integrated into the shop and together with Chatchamp's team the products are implemented in no time.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate chatchamp?

- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind chatchamp?

- **Seller:** [chatchamp](https://www.g2.com/sellers/chatchamp)
- **Year Founded:** 2013
- **HQ Location:** München, DE
- **Twitter:** @chatchampio  
62 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=71636159e6c40d14f045d5de4fde0fe4810a0682b092c8e99589cf98a9e7f349&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrbo-global%2F&secure%5Burl_type%5D=linkedin_company_website)  
67 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of chatchamp?

**["Easy to operate"](https://www.g2.com/survey_responses/chatchamp-review-9128702)**

**Rating:** 5.0/5.0 stars

_— Sayan D._

[Read full review](https://www.g2.com/survey_responses/chatchamp-review-9128702)

#### What Are G2 Users Discussing About chatchamp?

- [What is chatchamp used for?](https://www.g2.com/discussions/what-is-chatchamp-used-for)

### [Chatify](https://www.g2.com/products/chatify/reviews)

Bye Bye Agent Fees, Hello Customers A better, cheaper, smarter way to live chat with your customers. Most customers who need support don't want to call you, they want to chat with you. Why Live Chat? 9/10 visitors to your website "Expect" live chat to be available. Live chat is the most cost efficient way to make your website work harder. So Why Choose Chatify? Chatify is simple to use, yet includes all the features you need, to provide a live chat experience that delivers. Here are the top 10 benefits that you will see by using Chatify: 1. Chatify makes offering amazing live chat support possible, by seamlessly integrating with your website. It's an easy and cost effective way to support your customers right when they need it. 2. Chatify is simple to use and includes all the features you need, to provide amazing customer support. 3. All our plans enjoy the same access to our core features which includes our FREE plan. 4. No Per Agent /or per contact fees. With our competitors, the bigger your team or customer list, the more you pay. 5. We designed Chatify to make it easy for teams to work together on customer queries. You can assign queries to colleagues or groups, or even discuss individual queries internally, without having to leave the app. It really does simplify customer support. 6. With dedicated Desktop and Mobile apps, Chatify is really simple to use in the office or on the move. 7. Some chats are synchronous (live), others are asynchronous (reply later). This blend works best for you and your customers. 8. With Chatify, AI is used to automatically answer repetitive questions but also to help your team, by suggesting possible answers, as they chat with customers. 9. Having to switch between apps to answer Facebook questions, Live Chats, Tweets is a real pain. With Chatify you can manage all your inbound support enquiries in one simple Dashboard. 10. Features that are designed for Teams: https://www.chatify.com/features

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Chatify?

- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 5.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Chatify?

- **Seller:** [Chatify](https://www.g2.com/sellers/chatify)
- **Year Founded:** 2019
- **HQ Location:** Cork, IE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=20cba18d79a4eb84b11d248b7e29710a45425dc6a89cbd622069f1452b3b8202&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FChatifyHQ%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Chatify?

**["Easy connect &go tool to bring in customer service to a bench mark"](https://www.g2.com/survey_responses/chatify-review-9338451)**

**Rating:** 4.5/5.0 stars

_— Rathna P._

[Read full review](https://www.g2.com/survey_responses/chatify-review-9338451)

### [Chative](https://www.g2.com/products/chative/reviews)

Chative.IO is an omni-channel messaging platform, empowered by AI. We enable businesses to sell directly through social channels with the assistance of AI and automation. Why you should use Chative.IO? - Chative has a turn-key AI customer service solution that adapts to any business, running within clicks! - Unlimited channels & messages for free, plus the pricing is completely transparent and startup-friendly. It comes with a free mobile app too! - Free plan for small businesses with available in-app support. - Chative offers award-winning UI & UX that combines the art of condensing information with effortless navigation! - We have been a pioneering force in AI, chatbot, and messaging automation for the past 6 years. What does Chative.IO do for you? - Unify all conversations, customers, orders, and product catalogues to accelerate growth through happier customers. - Access complete customer context, order history, and activity details, empowering tailored support for loyalty and repeat purchases. - Enable direct sales via everyday messaging apps, converting visitors into potential customers. - Ensure timely, personalized customer service and increase productivity thanks to AI and automation.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Chative?

- **Seller:** [Chative.io](https://www.g2.com/sellers/chative-io)
- **Year Founded:** 2021
- **HQ Location:** Singapore, SG
- **Twitter:** @ChativeIO  
780 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=75fb0e5a2e29853908ceb747511dff1c1a7e04b190155e13cf6e9b7ef51252ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchativeio%2F&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Chative?

**["A must-have for bussinesses"](https://www.g2.com/survey_responses/chative-review-8334492)**

**Rating:** 4.0/5.0 stars

_— Verified User in Online Media_

[Read full review](https://www.g2.com/survey_responses/chative-review-8334492)

### [chatlyn](https://www.g2.com/products/chatlyn/reviews)

chatlyn is a guest communication platform for luxury and ultra-luxury hospitality. It brings WhatsApp, email, webchat, Instagram and Facebook Messenger, Airbnb and Booking.com into one inbox, connects to your property management system, and answers routine guest questions with an AI chatbot, so your team gives its time to the guests who need a person. More than 1,000 hotels worldwide work with chatlyn, from private-island resorts to grand city properties and multi-property collections, including Hotel Sacher, Soneva Fushi, The St. Regis Le Morne Resort, the IMLAUER Group and Spa Resort Geinberg. One inbox for every guest channel Conversations from the WhatsApp Business API, email (Gmail, Outlook including shared inboxes, IMAP/SMTP), your website's webchat widget, Instagram and Facebook Messenger, Airbnb and Booking.com arrive in one place. Your team assigns conversations to agents or teams, adds labels and private notes with @mentions, translates messages, uses AI-suggested replies, and filters by status, channel, assignee or saved custom views. Reservation data from your PMS appears beside each conversation, so agents reply with the guest's arrival date, stay details and booking history in view. First-level AI support on WhatsApp and webchat The AI chatbot answers repetitive questions (opening hours, spa times, parking, policies) from a knowledge base you provide, in around three seconds, at any hour and in the guest's language. Guests reach a person whenever they wish, by tapping a button or asking, and agents can take over any conversation at any moment. The AI informs and guides; it does not make or change reservations. At the IMLAUER Group it resolves 93% of queries; at Spa Resort Geinberg it answers 86% of webchat questions without staff involvement. Guest journey automations triggered by your PMS Reservation events (booking created, pre-arrival, check-in, check-out, departure) trigger WhatsApp messages at the moment you choose: immediately, after a delay, or at a set time such as 09:00 on arrival day. Messages use Meta-approved templates with merge fields for arrival date, check-in time and other reservation details, are sent in the guest's preferred language when a version exists, and can carry an SMS fallback that fires only if a WhatsApp message cannot be delivered. Cancellations and booking changes update the queue on their own, and ready-made template drafts for each reservation event give you a starting point, from pre-arrival information to a post-stay message that invites a review. WhatsApp, within Meta's rules chatlyn runs on the WhatsApp Business API: no five-device limit, template creation and Meta approval handled inside the platform, per-message tracking of sent, delivered, read and failed, and sends to static or dynamic guest lists for offers such as upgrades, spa treatments, dining or late checkout. Spa Resort Geinberg reaches more than 10,000 guests a year on WhatsApp with a 95% open rate. Reporting your front office can act on Reports cover first response time, resolution time, customer waiting time, and conversation volume by agent, team, label and channel, along with the delivery status of every sent template. Everything exports to CSV. Works where your team works iOS and Android apps with push notifications keep agents responsive away from the desk. At The St. Regis Le Morne, 30 butlers answer guests on a single WhatsApp number in under five minutes, around the clock, with every reply written personally. A browser extension for Chrome and Edge brings chatlyn's AI to any webpage for translation and drafting. PMS integrations chatlyn integrates with Oracle (OHIP and OPERA on-premise), protel, Mews, Apaleo, Guestline, Clock, FO Cloud, ASA, Casablanca and Sihot. One PMS connects per account, with multi-property support where the PMS provides it, and the chatlyn team sets up the connection with you. Built for luxury hospitality chatlyn concentrates on properties that compete on service: five-star hotels, resorts, collections and groups with international guests, premium facilities and concierge-level expectations. It is not built for short-term rentals, travel agencies or tour operators, and it works best with a supported PMS.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind chatlyn?

- **Seller:** [chatlyn](https://www.g2.com/sellers/chatlyn)
- **Year Founded:** 2023
- **HQ Location:** Vienna, AT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9d61e5647c22f6920728ffa486369dd0c1b3bca9f56c0147f4c9ef2d52adaf2b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatlyn%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About chatlyn?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise **AI efficiency** of Chatlyn, enhancing communication across platforms with fast, accurate responses and excellent support.
- Users praise Chatlyn for its **exceptional customer support** , ensuring seamless management of online conversations across platforms.
- Users find Chatlyn's platform to be **incredibly easy to use** , making online conversation management seamless and efficient.
- Users commend Chatlyn for its **exceptional support and technology** , effectively managing online conversations across multiple platforms.
- Users highlight the **intelligent and efficient messaging features** of Chatlyn, enhancing customer interactions across platforms.

#### What Are Recent G2 Reviews of chatlyn?

**["The Best Tech and Support I've Experienced"](https://www.g2.com/survey_responses/chatlyn-review-9984116)**

**Rating:** 5.0/5.0 stars

_— Colm H._

[Read full review](https://www.g2.com/survey_responses/chatlyn-review-9984116)

- [‹ Prev‹ Prev](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score&page=19#product-list)
- [1](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score#product-list)
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- [22](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score&page=22#product-list)
- [23](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score&page=23#product-list)
- [24](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score&page=24#product-list)
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- [31](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score&page=31#product-list)
- [Next ›Next ›](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score&page=21#product-list)

Spotlight Categories

[Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm)

[Attribution Software](https://www.g2.com/categories/attribution)

[Fleet Management Software](https://www.g2.com/categories/fleet-management)

[Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation)

[Pricing Software](https://www.g2.com/categories/pricing)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Live Chat Themes](/categories/live-chat/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates.

### Core Capabilities of Live Chat Software

To qualify for inclusion in the Live Chat category, a product must:

- Provide instant messaging capabilities between customer service representatives and website visitors
- Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

### Common Use Cases for Live Chat Software

Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include:

- Providing immediate support for product questions, technical issues, and website navigation
- Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood
- Reducing response times compared to ticket-based support systems to improve first-contact resolution rates

### How Live Chat Software Differs from Other Tools

Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation).

### Insights from G2 on Live Chat Software

Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption.

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