# Best Live Chat Software - Page 2

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 463

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,600+ Authentic Reviews
- 463+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=2743&focus%5B%5D=3270&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

**Sponsored**

### Kontent.ai

Kontent.ai is the world’s first Agentic CMS and the only platform that helps organizations intelligently operate content at scale. By embedding AI agents into content workflows, Kontent.ai empowers organizations to automate operations, enforce governance, and accelerate time to market, without adding headcount. Kontent.ai features two core AI capabilities. The AI Agent is activated through natural language prompts and can execute complex tasks such as launching large-scale campaigns, restructuring content in bulk, or supporting content migrations, reducing the need for developer involvement.  Expert Agents operate as always-on, fully customizable digital teammates. Once created by using a natural language prompt, they trigger automatically, eliminating manual steps and ensuring consistency across processes. They can support business specific use cases, from enforcing brand and compliance standards to content audits and localization. You can integrate them with your existing tech stack to extend automation beyond the CMS and coordinate actions across systems. Multiple agents can also be combined to work together, eliminating workflow steps in complex tasks and reducing operational complexity.  Kontent.ai Agentic CMS helps you: - Expand to new markets faster - Improve team productivity - Reduce compliance risk - Improve content performance With a demonstrated ROI of 320%, Kontent.ai customers, including WebMD Ignite, Elanco, Zurich Insurance, PPG, and Oxford University, see measurable improvements in content velocity, operational efficiency, and risk reduction. Kontent.ai is a Microsoft partner recognized by Gartner and Forrester. Learn more at kontent.ai. 

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-08T03%3A19%3A28Z&secure%5Bdisplayable_resource_id%5D=1205&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=54398&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=54398&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3FhsCtaTracking%3Dfc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%257C696217ef-1789-46da-a63f-1db0ccb1214c%26page%3D2&secure%5Btoken%5D=6ccef10736144f8aef8646807e9da2e34aec96d22b99081d616758102d7896aa&secure%5Burl%5D=https%3A%2F%2Fkontent.ai%2Fspecials%2Fheadless-cms-for-your-business%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26pi_campaign_id%3D211420%26utm_term%3Dcategory%26utm_content%3Dheadless-cms&secure%5Burl_type%5D=custom_url)

### [Gladly](https://www.g2.com/products/gladly/reviews)

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,086

#### How Do G2 Users Rate Gladly?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Lead Development:** 8.8/10 (Category avg: 8.5/10)
- **Customization :** 8.6/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Gladly?

- **Seller:** [Gladly](https://www.g2.com/sellers/gladly)
- **Company Website:** www.gladly.ai
- **Year Founded:** 2014
- **HQ Location:** San Francisco, California
- **Twitter:** @gladly  
4,071 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c9c50125b0cae2f76dcd0c57ec3dac8a92150a1bd72db347e5f23d4162a81941&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7950938%2F&secure%5Burl_type%5D=linkedin_company_website)  
225 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Experience Advisor
- **Top Industries:** Retail, Consumer Services
- **Company Size:** 61% Medium, 22% Small

#### What Do G2 Reviewers Say About Gladly?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Gladly, appreciating its intuitive interface and seamless updates for effective engagement.
- Users appreciate the **helpfulness** of Gladly, making it easy to stay organized and assist customers effectively.
- Users appreciate Gladly's **innovative features** , such as ticket automation and reliable performance, enhancing customer interactions.
- Users value the **efficiency** of Gladly, noting improved workflows and faster response times for customer support.
- Users appreciate the **exceptional onboarding and collaboration tools** of Gladly, enhancing customer service efficiency and productivity.

##### Cons

- Users find Gladly lacking in **essential features** , which hampers efficiency and limits overall functionality.
- Users find the **complexity** of Gladly's interface overwhelming, complicating efficient access to necessary information and notifications.
- Users find Gladly's **limited features** hinder efficiency, especially with AI accuracy and integration options needing significant improvements.
- Users experience a **slight learning curve** initially, but onboarding support helps ease the process.
- Users are frustrated by the **limited customization** options in Gladly, restricting valuable insights and usability adjustments.

#### What Are Recent G2 Reviews of Gladly?

**["managing home care visits using gladly"](https://www.g2.com/survey_responses/gladly-review-12765926)**

**Rating:** 4.5/5.0 stars

_— Ranjit K._

[Read full review](https://www.g2.com/survey_responses/gladly-review-12765926)

**["Intuitive, Unified Customer Conversations with Powerful Analytics"](https://www.g2.com/survey_responses/gladly-review-12917752)**

**Rating:** 4.5/5.0 stars

_— Luciana S._

[Read full review](https://www.g2.com/survey_responses/gladly-review-12917752)

#### What Are G2 Users Discussing About Gladly?

- [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) - 2 comments
- [What is Gladly used for?](https://www.g2.com/discussions/what-is-gladly-used-for)

### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.

**Average Rating:** 4.1/5.0

**Total Reviews:** 604

#### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Lead Development:** 7.7/10 (Category avg: 8.5/10)
- **Customization :** 7.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.1/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

- **Seller:** [Five9](https://www.g2.com/sellers/five9)
- **Company Website:** www.Five9.com
- **Year Founded:** 2001
- **HQ Location:** San Ramon, CA
- **Twitter:** @Five9  
14,856 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,127 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Manager
- **Top Industries:** Consumer Services, Financial Services
- **Company Size:** 56% Medium, 23% Small

#### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement.
- Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly.
- Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience.
- Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities.
- Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring.

##### Cons

- Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience.
- Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality.
- Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing.
- Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service.
- Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup.

#### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

**["Fast, Intuitive Web-Based Platform with Reliable Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)**

**Rating:** 5.0/5.0 stars

_— Aldo O._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)

**["User-Friendly Platform with Excellent Agent Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)**

**Rating:** 5.0/5.0 stars

_— Kimika W._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)

#### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

- [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments
- [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment
- [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software)
- [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost)
- [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments

### [LiveChat](https://www.g2.com/es/products/livechat/reviews)

LiveChat es una plataforma integral de comunicación con clientes que permite a las empresas conectarse con los visitantes de su sitio web y clientes en tiempo real, impulsando las ventas, brindando soporte y mejorando la satisfacción del cliente. Diseñada para equipos de comercio electrónico, la plataforma aumenta el AOV, las ventas adicionales y el ROI general al involucrar a los compradores en el momento adecuado y convertir más tráfico en ingresos. La IA y los análisis avanzados destacan oportunidades de venta, automatizan conversaciones rutinarias y brindan una visibilidad clara del rendimiento. Todas las herramientas esenciales, incluidas la automatización con IA, los análisis, un widget de chat personalizable y aplicaciones para agentes, se unen en una plataforma fácil de implementar, sin necesidad de código, que ofrece valor rápidamente. ✅ Beneficios • Conversiones más altas al captar la atención de los visitantes en momentos clave mediante un compromiso proactivo y en tiempo real. • Menores costos operativos y mayor productividad de los agentes gracias a la gestión de todos los canales de comunicación en un espacio de trabajo unificado. • Mejores decisiones empresariales y una visión más clara del rendimiento impulsadas por informes transparentes sobre conversiones, calidad de los leads y oportunidades de venta. • Respuestas más rápidas y más tiempo para conversaciones de alto valor habilitadas por IA que automatiza el trabajo rutinario y apoya a los agentes con asistencia inteligente. • Mayor compromiso del cliente y un valor promedio de pedido más alto a través de experiencias de chat adaptadas a su marca y optimizadas para ventas adicionales. 💬 Características clave • Herramientas de chat y widget: Conversaciones bidireccionales en tiempo real con los visitantes, respaldadas por el intercambio de archivos, archivos de chat, saludos automáticos (como vista previa y avisos de inactividad), transferencia de chat sin problemas y calificaciones post-chat. • Mensajería multicanal: Gestione todas las conversaciones desde un solo espacio de trabajo: una licencia cubre sitios web y aplicaciones ilimitados, además de Facebook Messenger, WhatsApp Business y correo electrónico. • IA y automatización: Aproveche las funciones de IA integradas, incluido Copilot, sugerencias de respuesta, resúmenes de chat y conocimientos extraídos de conversaciones de alto volumen para aumentar la eficiencia y la velocidad. • Análisis e informes: Acceda a paneles intuitivos que rastrean el rendimiento de los agentes, las conversiones, el comportamiento del cliente y más, con un filtrado robusto y fácil exportación de datos. • Personalización e integraciones: Adapte la apariencia del widget, el idioma y la voz de la marca, y extienda las capacidades con más de 200 integraciones en CRMs, plataformas de comercio electrónico, mesas de ayuda y herramientas de automatización. • Implementación fácil: Agregue LiveChat a su sitio con un simple fragmento de código, sin necesidad de desarrollo pesado o configuración compleja. • Seguridad y soporte: Benefíciese de seguridad de nivel empresarial, infraestructura confiable y soporte al cliente 24/7/365 para mantener su comunicación funcionando sin problemas. 🌎 Confiado por equipos en todo el mundo para impulsar el crecimiento Miles de empresas en todo el mundo utilizan LiveChat para ofrecer interacciones rápidas y personalizadas con los clientes. Más del 40% de los clientes prefieren marcas que ofrecen chat en vivo, y las empresas que lo utilizan consistentemente ven tasas de conversión más altas y un compromiso más fuerte. LiveChat ayuda a los equipos a trabajar de manera más eficiente, mejorar la satisfacción y generar un crecimiento medible. Agregar resultados específicos de clientes, como aumentos en conversiones o productividad de agentes, puede resaltar aún más su impacto. Sobre nosotros LiveChat fue creado por Text S.A., una empresa global de software con sede en Wrocław, Polonia. Durante más de dos décadas, nos hemos dedicado a construir herramientas que ayuden a las empresas a comunicarse mejor con sus clientes. LiveChat atiende a empresas en más de 150 países, desde tiendas de comercio electrónico en crecimiento hasta organizaciones B2B SaaS establecidas, empoderándolas para ofrecer un servicio al cliente rápido, personal y efectivo.

**Average Rating:** 4.5/5.0

**Total Reviews:** 786

#### How Do G2 Users Rate LiveChat?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.1/10 (Category avg: 9.1/10)
- **Desarrollo de Leads:** 8.6/10 (Category avg: 8.5/10)
- **Personalización:** 8.4/10 (Category avg: 8.5/10)
- **Co-navegación:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind LiveChat?

- **Vendedor:** [Text](https://www.g2.com/es/sellers/text)
- **Sitio web de la empresa:** www.text.com
- **Año de fundación:** 2002
- **Ubicación de la sede:** Boston, MA, USA
- **Twitter:** @text\_hq  
150 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=135d41e78736ea09e7a0dae6252643ecbd494b7104da672504281f4199c28450&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftext%2F&secure%5Burl_type%5D=linkedin_company_website)  
381 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Representante de Servicio al Cliente, Director Ejecutivo
- **Top Industries:** Software de Computadora, Tecnología de la información y servicios
- **Company Size:** 44% Small, 37% Medium

#### What Do G2 Reviewers Say About LiveChat?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios valoran la **facilidad de uso** de LiveChat, apreciando sus características eficientes tanto para clientes como para agentes.
- Los usuarios aprecian la **flexibilidad y personalización** de LiveChat, mejorando el compromiso y agilizando la comunicación con los prospectos.
- Los usuarios aprecian la **facilidad de uso e instalación** de LiveChat, mejorando la comunicación efectiva con los clientes.
- Los usuarios aprecian las **interacciones útiles en tiempo real** de LiveChat que mejoran el soporte al cliente y aumentan los ingresos de manera efectiva.
- A los usuarios les encanta la **fácil configuración** de LiveChat, apreciando su interfaz intuitiva y el rápido soporte al cliente.

##### Cons

- Los usuarios encuentran la **interfaz poco intuitiva** , lo que dificulta localizar configuraciones y navegar entre funciones.
- Los usuarios experimentan **problemas con el chatbot** debido a información desactualizada, falta de soporte personal y notificaciones abrumadoras durante los momentos de mayor actividad.
- Los usuarios enfrentan **dificultades en la gestión del chat** , luchando con las notificaciones y la accesibilidad de la aplicación durante los períodos de mucho trabajo.
- Los usuarios encuentran LiveChat **caro** , especialmente las organizaciones sin fines de lucro que luchan con los altos costos y precios confusos para características adicionales.
- Los usuarios sienten que LiveChat necesita **mejoras en la integración de IA y en la creación de plantillas de respuesta** para una experiencia más fluida y con información actualizada.

#### What Are Recent G2 Reviews of LiveChat?

**["La vista previa de mensajes te ayuda a responder más rápido y a mantenerte proactivo."](https://www.g2.com/es/survey_responses/livechat-review-12764598)**

**Rating:** 4.0/5.0 stars

_— Sabina K._

[Read full review](https://www.g2.com/es/survey_responses/livechat-review-12764598)

**["Nunca pensé que leer conversaciones de clientes sería tan útil."](https://www.g2.com/es/survey_responses/livechat-review-13039388)**

**Rating:** 4.5/5.0 stars

_— Yauhen D._

[Read full review](https://www.g2.com/es/survey_responses/livechat-review-13039388)

#### What Are G2 Users Discussing About LiveChat?

- [¿Para qué se utiliza LiveChat?](https://www.g2.com/es/discussions/what-is-livechat-used-for)

### [Jotform AI Agents](https://www.g2.com/es/products/jotform-ai-agents/reviews)

Los Agentes de IA de Jotform son asistentes automatizados en tiempo real diseñados para ayudar a tus usuarios en cualquier momento del día o de la noche. Los Agentes de IA son el futuro del servicio al cliente. Entrena y personaliza tu propio Agente de IA personal para mejorar el compromiso del usuario, mejorar los tiempos de respuesta y optimizar las operaciones de soporte. Con el constructor de IA intuitivo y sin código de Jotform, puedes entrenar y personalizar fácilmente tu propio Agente de IA para que coincida con la voz de tu marca, apoye los flujos de trabajo y responda con la información exacta que tus usuarios necesitan. Simplemente proporciona detalles clave, documentos, preguntas frecuentes o datos de formularios, y tu Agente de IA aprenderá de este contexto para ofrecer interacciones precisas y personalizadas. Este nivel de personalización ayuda a los equipos a mejorar los tiempos de respuesta, aumentar la satisfacción del usuario y optimizar las operaciones de soporte en cada etapa del recorrido del cliente. Una de las ventajas más poderosas de la plataforma es su extensa biblioteca de más de 7,000 plantillas de Agentes de IA personalizables. Estas plantillas listas para usar proporcionan un punto de partida fácil para una amplia variedad de casos de uso, incluyendo soporte al cliente, incorporación, calificación de leads, programación de citas, educación sobre productos, capacitación interna y más. Cada plantilla puede ser completamente personalizada con tus propias instrucciones, tono, flujos de trabajo y conocimientos específicos de la industria, lo que te permite desplegar Agentes de IA de alto rendimiento en minutos. Los Agentes de IA de Jotform proporcionan asistencia automatizada 24/7, asegurando que tus clientes reciban soporte instantáneo incluso fuera del horario laboral. Mientras duermes, tus Agentes de IA continúan trabajando: manejando consultas, resolviendo problemas, recopilando información y proporcionando respuestas precisas las 24 horas del día. Esta disponibilidad continua reduce los tiempos de espera, aumenta el compromiso y ayuda a los equipos a mantenerse al día con la creciente demanda. Con soporte multicanal, los Agentes de IA de Jotform pueden operar dondequiera que estén tus usuarios. Despliega tus agentes a través de la web, widgets de chat, correo electrónico, teléfono, WhatsApp, Messenger, Gmail, WordPress y otros canales de comunicación para una experiencia de soporte unificada y consistente. Esta flexibilidad omnicanal asegura que tus usuarios siempre reciban asistencia en tiempo real, sin importar el dispositivo o la plataforma. Para los equipos que requieren interacciones basadas en voz, Jotform ofrece potentes capacidades de teléfono y SMS. Los Agentes de IA pueden manejar llamadas entrantes, realizar conversaciones naturales por voz, responder preguntas y transcribir mensajes hablados, todo con un tono amigable y humano. Esto hace que los Agentes de IA de Jotform sean ideales para líneas directas de servicio al cliente, recordatorios de citas, soporte basado en teléfono y menús telefónicos automatizados. Los Agentes de IA también pueden realizar acciones personalizables basadas en tus flujos de trabajo. Define comportamientos específicos, desencadenantes, pasos de seguimiento o tareas automatizadas para que tu agente las ejecute. Ya sea que desees que califique leads, envíe correos electrónicos, actualice registros de CRM, enrute consultas, genere informes o recopile datos a través de formularios, tu Agente de IA sigue tus reglas con precisión. Al combinar automatización en tiempo real, personalización sin código, soporte multicanal y comunicación inteligente, los Agentes de IA de Jotform ayudan a las organizaciones a escalar su experiencia del cliente sin esfuerzo. Ya sea que seas una pequeña empresa o una empresa global, los Agentes de IA proporcionan la velocidad, precisión y disponibilidad necesarias para apoyar a los usuarios en todo momento.

**Average Rating:** 4.5/5.0

**Total Reviews:** 658

#### How Do G2 Users Rate Jotform AI Agents?

- **¿Ha sido the product un buen socio para hacer negocios?:** 8.7/10 (Category avg: 9.1/10)
- **Desarrollo de Leads:** 7.6/10 (Category avg: 8.5/10)
- **Personalización:** 8.7/10 (Category avg: 8.5/10)
- **Co-navegación:** 6.1/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Jotform AI Agents?

- **Vendedor:** [Jotform](https://www.g2.com/es/sellers/jotform)
- **Sitio web de la empresa:** www.jotform.com
- **Año de fundación:** 2006
- **Ubicación de la sede:** San Francisco, California
- **Twitter:** @Jotform  
39,289 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8baa6a5c796d62ca5df3355392c638c519f99283c496ed24278490484f9fcca1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3541463%2F&secure%5Burl_type%5D=linkedin_company_website)  
901 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Propietario, Director Ejecutivo
- **Top Industries:** Tecnología de la información y servicios, Software de Computadora
- **Company Size:** 73% Small, 11% Medium

#### What Do G2 Reviewers Say About Jotform AI Agents?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios valoran la **facilidad de uso** de los Agentes de Jotform AI, lo que simplifica significativamente la creación de encuestas y la automatización de flujos de trabajo.
- Los usuarios valoran la **fácil configuración** de los Agentes de IA de Jotform, lo que permite una integración sin problemas en las operaciones comerciales diarias.
- Los usuarios valoran las **capacidades de ahorro de tiempo** de los Agentes de IA de Jotform, mejorando significativamente su productividad en la creación de encuestas.
- Los usuarios valoran la **eficiencia** de los Agentes de Jotform AI, que agilizan la creación de formularios y mejoran la productividad general.
- Los usuarios aprecian la **facilidad de configuración** de los Agentes de Jotform AI, lo que permite una rápida integración en las actividades diarias.

##### Cons

- Los usuarios experimentan **alucinaciones y malentendidos** con los agentes de Jotform AI, lo que lleva a confusión y frustración durante las interacciones.
- Los usuarios encuentran las **capacidades limitadas de la IA** desafiantes, especialmente para personalizar flujos de trabajo y comprender necesidades específicas.
- Los usuarios encuentran que las **características limitadas** de los Agentes de Jotform AI son restrictivas, obstaculizando la flexibilidad en los flujos de trabajo y la gestión de sesiones.
- Los usuarios encuentran frustrantes las **características inadecuadas de la IA** de los Agentes de Jotform, ya que a menudo alucina e interpreta mal las consultas.
- Los usuarios expresan frustración por la **pobre comprensión** de los Agentes de IA de Jotform, lo que afecta la usabilidad y el éxito del proyecto.

#### What Are Recent G2 Reviews of Jotform AI Agents?

**["Asistente de IA rápido y sin código que ofrece respuestas contextuales"](https://www.g2.com/es/survey_responses/jotform-ai-agents-review-13188480)**

**Rating:** 5.0/5.0 stars

_— VELYON I._

[Read full review](https://www.g2.com/es/survey_responses/jotform-ai-agents-review-13188480)

**["Jotform facilita la captura de leads con plantillas intuitivas y enrutamiento inteligente."](https://www.g2.com/es/survey_responses/jotform-ai-agents-review-13213003)**

**Rating:** 4.0/5.0 stars

_— Pratyush S._

[Read full review](https://www.g2.com/es/survey_responses/jotform-ai-agents-review-13213003)

### [Missive](https://www.g2.com/es/products/missive/reviews)

¿Estás enviando correos electrónicos dos veces? ¿No sabes quién está respondiendo a qué, o si han respondido en absoluto? ¿Qué pasaría si tu negocio pudiera gestionar todas tus cuentas de correo electrónico, incluidas las bandejas de entrada compartidas como soporte@, ventas@, info@ y contabilidad@, junto con SMS, WhatsApp, Messenger e Instagram, todo en un solo lugar? Missive es la colaboración en la bandeja de entrada para equipos que funcionan con correo electrónico, eliminando el caos y asegurando que todos estén alineados. Nuestra poderosa herramienta simplifica la colaboración y aumenta la productividad, rompiendo los silos entre las comunicaciones internas y externas de tu negocio. Ayudamos a tu equipo a trabajar juntos sin esfuerzo. Usado por más de 4500 empresas, incluidas firmas de contabilidad, empresas de logística, agencias de viajes y empresas tecnológicas emergentes. -- Características clave • Bandeja de entrada para equipos: Centraliza todos tus canales de comunicación en bandejas de entrada compartidas para una gestión eficiente a través de tus diferentes equipos. • Chat interno del equipo: Facilita la colaboración y las discusiones en tiempo real dentro de tu equipo, directamente junto a tus comunicaciones externas. • Flujos de trabajo automatizados: Crea reglas personalizables para automatizar tareas repetitivas y utiliza IA para obtener aún más eficiencia. Los casos de uso populares incluyen la categorización automática de correos electrónicos, correos de seguimiento automáticos, reenvío automático de recibos y respuestas automáticas fuera de la oficina. • Respuestas predefinidas: Ahorra tiempo con respuestas preescritas a consultas de clientes, propuestas de ventas o para incluir ese PDF que siempre necesitas adjuntar al inscribir a un nuevo cliente. • Integraciones: Mejora tu flujo de trabajo con integraciones a herramientas populares como OpenAI, ClickUp, Asana, GitHub, HubSpot, Zapier y muchas más.

**Average Rating:** 4.7/5.0

**Total Reviews:** 850

#### How Do G2 Users Rate Missive?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.6/10 (Category avg: 9.1/10)
- **Desarrollo de Leads:** 8.0/10 (Category avg: 8.5/10)
- **Personalización:** 8.6/10 (Category avg: 8.5/10)
- **Co-navegación:** 6.4/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Missive?

- **Vendedor:** [Missive](https://www.g2.com/es/sellers/missive)
- **Sitio web de la empresa:** missiveapp.com
- **Año de fundación:** 2015
- **Ubicación de la sede:** Quebec, QC
- **Twitter:** @missiveapp  
2,667 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d9e26fbdc5872947384e1a0c1d6b81c04a6469b737ec8658d96bdfdce6d03e75&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmissive-app%2F&secure%5Burl_type%5D=linkedin_company_website)  
12 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director Ejecutivo, Propietario
- **Top Industries:** Contabilidad, Marketing y publicidad
- **Company Size:** 87% Small, 12% Medium

#### What Do G2 Reviewers Say About Missive?

_AI-generated summary from verified user reviews_

##### Pros

- A los usuarios les encanta la **colaboración en equipo sin fisuras** en Missive, mejorando la comunicación y agilizando el flujo de trabajo con funciones de bandeja de entrada compartida.
- Los usuarios valoran las **mejoradas características de comunicación** de Missive, promoviendo la colaboración y la eficiencia dentro de los equipos.
- Los usuarios encuentran que la **facilidad de uso** de Missive mejora la colaboración y simplifica la gestión de la bandeja de entrada, aumentando la productividad general.
- A los usuarios les encanta la **integración perfecta y las características colaborativas** de Missive, mejorando el trabajo en equipo y la productividad en la gestión de correos electrónicos.
- Los usuarios valoran las **funciones colaborativas** de Missive, mejorando el trabajo en equipo y organizando los correos electrónicos sin esfuerzo.

##### Cons

- Los usuarios encuentran **características faltantes** como el soporte sin conexión, mejoras en el etiquetado y una funcionalidad de búsqueda mejorada como limitaciones.
- Los usuarios encuentran la **curva de aprendizaje desafiante** al principio, requiriendo esfuerzo para entender y utilizar todas las funciones de manera efectiva.
- Los usuarios encuentran que la **funcionalidad de búsqueda es deficiente** para localizar mensajes antiguos, a pesar de algunas mejoras recientes observadas.
- Los usuarios encuentran que la **funcionalidad de búsqueda es deficiente** , lo que dificulta localizar mensajes y etiquetas anteriores de manera eficiente.
- Los usuarios encuentran el **empinada curva de aprendizaje** desafiante, a menudo necesitando asistencia para navegar por las potentes funciones de Missive.

#### What Are Recent G2 Reviews of Missive?

**["Espacios de Equipo Impresionantes, Reglas de Correo Electrónico Fáciles y Conexiones Útiles con Pipedrive y Shopify"](https://www.g2.com/es/survey_responses/missive-review-13179778)**

**Rating:** 4.0/5.0 stars

_— April Rose P._

[Read full review](https://www.g2.com/es/survey_responses/missive-review-13179778)

**["La gestión de los seguimientos de los pacientes y la comunicación en la clínica se volvió más organizada."](https://www.g2.com/es/survey_responses/missive-review-12858905)**

**Rating:** 5.0/5.0 stars

_— Ishan S._

[Read full review](https://www.g2.com/es/survey_responses/missive-review-12858905)

#### What Are G2 Users Discussing About Missive?

- [¿Qué hace Missive?](https://www.g2.com/es/discussions/what-does-missive-do) - 1 comment
- [¿Es buena la aplicación Front?](https://www.g2.com/es/discussions/is-front-app-good) - 1 comment
- [What is Missive app?](https://www.g2.com/es/discussions/what-is-missive-app) - 1 comment
- [¿Cómo se usa "missive"?](https://www.g2.com/es/discussions/how-do-you-use-missive) - 1 comment

### [Glia](https://www.g2.com/products/glia/reviews)

Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com.

**Average Rating:** 4.8/5.0

**Total Reviews:** 86

#### How Do G2 Users Rate Glia?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lead Development:** 8.4/10 (Category avg: 8.5/10)
- **Customization :** 8.6/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.5/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Glia?

- **Seller:** [Glia](https://www.g2.com/sellers/glia)
- **Company Website:** www.glia.com
- **Year Founded:** 2012
- **HQ Location:** New York, New York
- **Twitter:** @GliaInc  
1,471 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c40dd69f0034842e0426fc1e970021f5662ed97302bcd912d3d928168852805&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2687116%2F&secure%5Burl_type%5D=linkedin_company_website)  
468 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Banking, Financial Services
- **Company Size:** 67% Medium, 17% Small

#### What Do G2 Reviewers Say About Glia?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **responsive customer support** from Glia, enhancing their experience and smooth operations.
- Users value the **exceptional customer support** of Glia, making implementation and usage seamless and efficient.
- Users praise the **ease of use** of Glia, enabling seamless implementation and effective customer support for enhanced experiences.
- Users value Glia's **efficiency** in streamlining service processes, allowing for quicker resolutions and improved member satisfaction.
- Users rave about Glia's **exceptional support and feature richness** , enhancing the overall member experience seamlessly.

##### Cons

- Users express a desire for **missing features** like better insights and detailed reporting in Glia's virtual assistant.
- Users face **integration issues** with Glia, struggling to incorporate it smoothly with existing systems and software.
- Users express frustration over the **limited feature of media type selection** that complicates using Glia effectively.
- Users experience **poor customer support** , often facing generic responses that don't adequately address their inquiries or issues.
- Users feel that **reporting could be improved** with better scheduling and data integrity to enhance functionality.

#### What Are Recent G2 Reviews of Glia?

**["Seamless Channel Switching, Unmatched Support"](https://www.g2.com/survey_responses/glia-review-11801729)**

**Rating:** 5.0/5.0 stars

_— Silvio E._

[Read full review](https://www.g2.com/survey_responses/glia-review-11801729)

**["Seamless Setup, Enhances Workflow Significantly"](https://www.g2.com/survey_responses/glia-review-11814799)**

**Rating:** 5.0/5.0 stars

_— Kimberly B._

[Read full review](https://www.g2.com/survey_responses/glia-review-11814799)

#### What Are G2 Users Discussing About Glia?

- [What is Glia used for?](https://www.g2.com/discussions/what-is-glia-used-for) - 1 comment

### [Textline](https://www.g2.com/es/products/textline/reviews)

Textline es una plataforma de mensajería empresarial rica en funciones y segura. Empodera a los equipos de soporte, ventas, marketing y operaciones para comunicarse mejor y a gran escala. Conéctate con clientes, prospectos, pacientes o empleados usando Textline para construir mejores relaciones, ofrecer un servicio al cliente de primera calidad o cerrar más tratos. Con funciones como una bandeja de entrada compartida de SMS, mensajería bidireccional, SMS compatible con HIPAA, chat web en vivo, automatizaciones y más, Textline ayuda a miles de empresas, incluidas 1-800-GOT-JUNK?, Tuft & Needle y Lyft, a mejorar y agilizar las conversaciones empresariales. Prueba Textline gratis durante 14 días hoy mismo y comienza a personalizar tu alcance al cliente y a automatizar tus flujos de trabajo de comunicación.

**Average Rating:** 4.7/5.0

**Total Reviews:** 381

#### How Do G2 Users Rate Textline?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.3/10 (Category avg: 9.1/10)
- **Desarrollo de Leads:** 8.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Textline?

- **Vendedor:** [Textline](https://www.g2.com/es/sellers/textline)
- **Sitio web de la empresa:** textline.com
- **Año de fundación:** 2015
- **Ubicación de la sede:** Los Angeles, CA
- **Twitter:** @textline  
281 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=abb94e870985b98bba53850d6905424be761f6477c2aeacd07493422e98b61f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7583438%2F&secure%5Burl_type%5D=linkedin_company_website)  
62 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de Operaciones, Director Ejecutivo
- **Top Industries:** Atención hospitalaria y sanitaria, Salud, bienestar y fitness
- **Company Size:** 68% Small, 27% Medium

#### What Do G2 Reviewers Say About Textline?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios encuentran que Textline es fácil de usar, disfrutando de la **interfaz amigable** y del útil soporte al cliente para sus necesidades.
- Los usuarios aprecian las **capacidades de comunicación eficientes** de Textline, mejorando significativamente el soporte al cliente y la entrega de servicios.
- Los usuarios elogian el **servicio de atención al cliente amable y eficiente** de Textline, siempre listo para ayudar con cualquier problema.
- A los usuarios les encantan las **capacidades de comunicación eficiente** de Textline, mejorando la interacción con los clientes y optimizando los flujos de trabajo.
- Los usuarios valoran la **comunicación receptiva** de Textline, mejorando su capacidad para interactuar con los clientes de manera efectiva.

##### Cons

- Los usuarios encuentran que la falta de **opciones de migración programada** en Textline limita su flexibilidad en comparación con competidores como Twilio.
- Los usuarios enfrentan **problemas de mensajería** como una funcionalidad de búsqueda deficiente y dificultad para rastrear respuestas, lo que afecta la usabilidad general.
- Los usuarios destacan las **características limitadas** de Textline, particularmente en lo que respecta al seguimiento de mensajes y las capacidades de búsqueda.
- Los usuarios enfrentan desafíos con **problemas de notificaciones** , encontrándolas excesivas y sin opciones de filtrado para una mejor gestión.
- Los usuarios a menudo experimentan **fallos de software** que interrumpen la funcionalidad, requiriendo actualizaciones frecuentes y causando notificaciones perdidas.

#### What Are Recent G2 Reviews of Textline?

**["Textline hace que la comunicación con los pacientes sea fluida, rápida y fácil."](https://www.g2.com/es/survey_responses/textline-review-12696238)**

**Rating:** 5.0/5.0 stars

_— Bahareh H._

[Read full review](https://www.g2.com/es/survey_responses/textline-review-12696238)

**["Herramienta de comunicación eficiente, versátil y esencial"](https://www.g2.com/es/survey_responses/textline-review-10345791)**

**Rating:** 5.0/5.0 stars

_— Greg S._

[Read full review](https://www.g2.com/es/survey_responses/textline-review-10345791)

#### What Are G2 Users Discussing About Textline?

- [How much is textline a month?](https://www.g2.com/es/discussions/how-much-is-textline-a-month)
- [How does text line work?](https://www.g2.com/es/discussions/how-does-text-line-work)
- [What is Textline com?](https://www.g2.com/es/discussions/what-is-textline-com)
- [Is Textline good?](https://www.g2.com/es/discussions/is-textline-good) - 2 comments, 1 upvote

### [Sobot Omnichannel Suite](https://www.g2.com/products/sobot-omnichannel-suite/reviews)

Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API. From small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, Mico, and Lilith Games.

**Average Rating:** 4.9/5.0

**Total Reviews:** 43

#### How Do G2 Users Rate Sobot Omnichannel Suite?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 9.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Sobot Omnichannel Suite?

- **Seller:** [Sobot](https://www.g2.com/sellers/sobot)
- **Company Website:** sobot.io
- **HQ Location:** Singapore, SG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69537e33061077500e943928fe1bb63d54d56b5faad48a1563fb16c726fc68cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsobotofficial&secure%5Burl_type%5D=linkedin_company_website)  
101 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO
- **Top Industries:** Retail
- **Company Size:** 59% Medium, 48% Small

#### What Do G2 Reviewers Say About Sobot Omnichannel Suite?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Sobot's **helpful organization** of client conversations enhances responsiveness and clarity in managing multiple channels.
- Users love the **seamless multi-channel integration** of Sobot, allowing efficient management of interactions and team visibility.
- Users appreciate the **ease of use** of Sobot Omnichannel Suite, streamlining client communications across multiple channels effortlessly.
- Users praise the **efficiency** of Sobot Omnichannel Suite, enhancing speed and clarity in managing client communications.
- Users appreciate the **efficient customer support** provided by Sobot, enabling seamless management across multiple communication channels.

##### Cons

- Users find **limited customization** challenging as advanced workflows and reports require significant initial setup effort.
- Users desire **more built-in templates** for seasonal retail campaigns to reduce manual creation time and improve efficiency.
- Users experience a challenging **learning curve** initially, requiring adjustments for optimal performance before the system becomes reliable.
- Users find the **limited features** challenging for advanced workflows and custom reports without dedicated support.
- Users face a **steep learning curve** with Sobot Omnichannel Suite due to extensive setup requirements and technical input needed.

#### What Are Recent G2 Reviews of Sobot Omnichannel Suite?

**["Shared Inbox and Smart Routing That Keep Our Team in Sync"](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13213278)**

**Rating:** 5.0/5.0 stars

_— Ethan J._

[Read full review](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13213278)

**["Unified Conversations with Quick Replies That Keep Our Team Fast and Consistent"](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087699)**

**Rating:** 5.0/5.0 stars

_— Adrien J._

[Read full review](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087699)

### [Sendbird](https://www.g2.com/products/sendbird/reviews)

Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage with customers across various channels while ensuring that human agents remain available for more complex inquiries. By leveraging AI technology, Sendbird empowers enterprises to proactively communicate with their customers, fostering deeper connections and driving customer satisfaction. Primarily targeting enterprises aiming to improve their customer service and sales processes, Sendbird serves a diverse range of industries, including e-commerce, finance, and telecommunications. The platform is particularly beneficial for organizations that manage a high volume of customer interactions and require efficient handling of these conversations. By automating routine inquiries and interactions, businesses can allocate their human resources to more intricate issues, ultimately optimizing operational efficiency and enhancing overall service quality. One of the standout features of Sendbird is its seamless integration with existing communication channels, allowing businesses to maintain a consistent presence across platforms. This omnichannel approach ensures that customers can reach out for support or sales inquiries through their preferred medium, whether it be chat, email, or social media. Additionally, Sendbird's AI capabilities enable the platform to initiate proactive business messages, re-engaging customers and enhancing their overall experience. This proactive communication not only addresses customer needs but also anticipates them, leading to increased satisfaction and loyalty. The platform's robust communication APIs further differentiate Sendbird from other solutions in the market. These APIs are designed to be scalable and adaptable, allowing businesses to create customized AI agents that cater to their specific requirements. This flexibility enables organizations to develop tailored solutions that resonate with their target audience, ensuring that customer interactions are both meaningful and effective. Moreover, Sendbird's award-winning design underscores its commitment to delivering high-quality communication experiences that prioritize user engagement. Sendbird effectively combines advanced AI technology with a comprehensive communication framework, setting itself apart in the realm of customer engagement solutions. By automating routine tasks and enabling proactive outreach, the platform enhances customer interactions while supporting businesses in achieving their operational goals. With its focus on maintaining human involvement for complex inquiries, Sendbird strikes a balance between efficiency and personalization, making it a valuable tool for enterprises looking to elevate their customer experience.

**Average Rating:** 4.6/5.0

**Total Reviews:** 122

#### How Do G2 Users Rate Sendbird?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lead Development:** 8.1/10 (Category avg: 8.5/10)
- **Customization :** 8.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Sendbird?

- **Seller:** [Sendbird](https://www.g2.com/sellers/sendbird)
- **Company Website:** sendbird.com
- **Year Founded:** 2013
- **HQ Location:** San Mateo, California
- **Twitter:** @SendBird  
4,840 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0dc6186fea7f779c3cedca73dfa7b528fb3e1974d090a8b5ce8204c499b603fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10043307%2F&secure%5Burl_type%5D=linkedin_company_website)  
302 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Student Experience Team Member, Product Manager
- **Top Industries:** Computer Software, Health, Wellness and Fitness
- **Company Size:** 47% Medium, 31% Small

#### What Do G2 Reviewers Say About Sendbird?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Sendbird, finding it simple to implement and customer-friendly.
- Users praise Sendbird for its **excellent customer support** and prompt assistance, enhancing user experience and reliability.
- Users value the **extensive customization and seamless integration** features of Sendbird, enhancing communication and engagement effectively.
- Users appreciate the **easy integrations** of Sendbird, finding it simple to implement and efficient for messaging solutions.
- Users value the **easy setup** of Sendbird, allowing for smooth integration into their operations without hassle.

##### Cons

- Users find Sendbird's pricing **too high** , especially for startups needing more affordable options during experimentation.
- Users find the **learning curve challenging** , especially when navigating advanced features and documentation complexity.
- Users find the **high costs** of Sendbird challenging, especially for startups, compounded by a complicated pricing structure.
- Users express concerns about **cost limitations** with Sendbird, finding pricing and plans complicated and unsustainable long-term.
- Users find the **difficult setup** of Sendbird challenging, especially for new users navigating the documentation and integration.

#### What Are Recent G2 Reviews of Sendbird?

**["Reliable, Scalable In-App Chat, Voice, and Video—Fast to Build with Great APIs"](https://www.g2.com/survey_responses/sendbird-review-13084589)**

**Rating:** 4.5/5.0 stars

_— Verified User in Internet_

[Read full review](https://www.g2.com/survey_responses/sendbird-review-13084589)

**["Developer-Friendly APIs for Fast, Reliable Real-Time Chat"](https://www.g2.com/survey_responses/sendbird-review-13042624)**

**Rating:** 4.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/sendbird-review-13042624)

#### What Are G2 Users Discussing About Sendbird?

- [What is the best chat API?](https://www.g2.com/discussions/what-is-the-best-chat-api)
- [Where is Sendbird located?](https://www.g2.com/discussions/where-is-sendbird-located)
- [What is Sendbird?](https://www.g2.com/discussions/what-is-sendbird)
- [How does Sendbird work?](https://www.g2.com/discussions/how-does-sendbird-work)

### [Kustomer](https://www.g2.com/products/kustomer/reviews)

Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal.

**Average Rating:** 4.4/5.0

**Total Reviews:** 533

#### How Do G2 Users Rate Kustomer?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 8.7/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Kustomer?

- **Seller:** [Kustomer](https://www.g2.com/sellers/kustomer)
- **Company Website:** www.kustomer.com
- **Year Founded:** 2015
- **HQ Location:** Short Hills, US
- **Twitter:** @kustomer  
2,203 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=78c22a797f40ba7ab90599b5b5fb04a57a7125f0c0bd922bfad64ca365851b3a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10517045%2F&secure%5Burl_type%5D=linkedin_company_website)  
283 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Member Experience Associate
- **Top Industries:** Consumer Services, Retail
- **Company Size:** 65% Medium, 21% Small

#### What Do G2 Reviewers Say About Kustomer?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Kustomer's interface **intuitive and user-friendly** , enhancing efficient management of customer information and interactions.
- Users appreciate the **intuitive interface and centralized customer information** in Kustomer, enhancing efficiency and communication.
- Users appreciate the **centralized customer information** in Kustomer, enhancing efficiency and streamlining communication processes.
- Users appreciate the **efficiency** of Kustomer, benefiting from its intuitive interface and seamless integration with other platforms.
- Users highlight the **efficiency of automation** in Kustomer, streamlining tasks and enhancing overall productivity in customer service.

##### Cons

- Users experience **slow performance** with Kustomer, leading to workflow disruptions and frustrating handling times.
- Users often experience **slow loading** times with Kustomer, hindering fast customer resolution and impacting productivity.
- Users find the **learning curve steep** , with a complex interface that complicates navigation and onboarding.
- Users find Kustomer's **complexity** challenging, especially newcomers, which hinders navigation and requires extensive training.
- Users find Kustomer's interface **not intuitive** , leading to challenges in navigation and longer onboarding times.

#### What Are Recent G2 Reviews of Kustomer?

**["Dynamic Email Macros and CSAT Tracking That Fit Support Teams Perfectly"](https://www.g2.com/survey_responses/kustomer-review-13160487)**

**Rating:** 4.0/5.0 stars

_— Sangram Z._

[Read full review](https://www.g2.com/survey_responses/kustomer-review-13160487)

**["Unified View and Workflow Ease with Kustomer"](https://www.g2.com/survey_responses/kustomer-review-11826298)**

**Rating:** 4.5/5.0 stars

_— Austin J._

[Read full review](https://www.g2.com/survey_responses/kustomer-review-11826298)

#### What Are G2 Users Discussing About Kustomer?

- [What is Kustomer used for?](https://www.g2.com/discussions/what-is-kustomer-used-for)

### [Chatway Live Chat](https://www.g2.com/products/chatway-chatway-live-chat/reviews)

Chatway transforms online customer interactions with its live chat and AI chatbot solution for websites. Offering real-time communication, customizable widgets, intelligent chatbots, and AI-powered support, it enhances user experience. Responsive across devices, Chatway empowers businesses to engage visitors, resolve issues, automate answers, and convert leads efficiently. Elevate your online presence and build lasting customer relationships with Chatway.

**Average Rating:** 4.9/5.0

**Total Reviews:** 91

#### How Do G2 Users Rate Chatway Live Chat?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lead Development:** 9.0/10 (Category avg: 8.5/10)
- **Customization :** 9.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.4/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Chatway Live Chat?

- **Seller:** [Chatway](https://www.g2.com/sellers/chatway)
- **Year Founded:** 2014
- **HQ Location:** Tel Aviv, IL
- **Twitter:** @chatway\_inc  
12 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b26848945bf5ee0d1f415fd03b36fa1c79f42a96b8f67f0d84579e4af41fe07&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5812499%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Founder
- **Top Industries:** Leisure, Travel & Tourism, Retail
- **Company Size:** 91% Small, 3% Medium

#### What Do G2 Reviewers Say About Chatway Live Chat?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Chatway Live Chat, making customer interactions seamless and efficient.
- Users rave about the **excellent customer support** of Chatway Live Chat, making their experience efficient and pleasant.
- Users love the **easy setup** of Chatway Live Chat, allowing quick integration and seamless communication management.
- Users appreciate the **simplicity and ease of use** of Chatway Live Chat, enhancing efficiency for small teams.
- Users find **easy communication** with Chatway Live Chat essential for immediate responses and seamless integrations into websites.

##### Cons

- Users feel that the **customization options are limited** , wishing for more control over design and features.
- Users find the service **expensive** , wishing for a more scalable pricing model based on user count.
- Users find the **limitations of the free version** restrictive, particularly with single-user access and short chat history.
- Users are frustrated by the lack of **chatbot capabilities** , limiting automated responses and support outside business hours.
- Users find **integration issues** with Chatway Live Chat that can disrupt the seamless experience they desire.

#### What Are Recent G2 Reviews of Chatway Live Chat?

**["Simple and Effective Live Chat for Customer Support"](https://www.g2.com/survey_responses/chatway-live-chat-review-12672429)**

**Rating:** 5.0/5.0 stars

_— salman i._

[Read full review](https://www.g2.com/survey_responses/chatway-live-chat-review-12672429)

**["Solves 95% of our support requests on it's own"](https://www.g2.com/survey_responses/chatway-live-chat-review-12468903)**

**Rating:** 5.0/5.0 stars

_— Moshe F S._

[Read full review](https://www.g2.com/survey_responses/chatway-live-chat-review-12468903)

### [Gorgias](https://www.g2.com/products/gorgias/reviews)

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

**Average Rating:** 4.6/5.0

**Total Reviews:** 553

#### How Do G2 Users Rate Gorgias?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Lead Development:** 8.7/10 (Category avg: 8.5/10)
- **Customization :** 8.5/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.6/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Gorgias?

- **Seller:** [Gorgias](https://www.g2.com/sellers/gorgias)
- **Company Website:** www.gorgias.com
- **Year Founded:** 2015
- **HQ Location:** San Francisco, California
- **Twitter:** @gorgiasio  
3,747 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c72ad132555a4b0b2cf8e0161ee933cbac378071742fd7196f71dc639decc7d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6402068%2F&secure%5Burl_type%5D=linkedin_company_website)  
519 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Service Manager
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 80% Small, 18% Medium

#### What Do G2 Reviewers Say About Gorgias?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Gorgias, enjoying seamless integration across multiple communication channels for efficient management.
- Users praise Gorgias for its **seamless integrations** with multiple platforms, enhancing customer support efficiency and management.
- Users love the **seamless integration and easy customization** of Gorgias, enhancing their customer support efficiency.
- Users love the **easy integrations** of Gorgias, streamlining customer support across multiple platforms effortlessly.
- Users value Gorgias for its **instant responses and efficient ticket management** , significantly enhancing customer support workflows.

##### Cons

- Users find the **learning curve** challenging during setup, requiring time for training and flow adjustments.
- Users find Gorgias **too expensive** and wish for more affordable options or integrated AI services.
- Users find the **limited connectivity to channels** and basic reporting features to be a significant drawback of Gorgias.
- Users find the **ticketing issues** with Gorgias problematic, particularly with high add-on charges and persistent glitches.
- Users feel the **lack of robust reporting features** in Gorgias limits their ability to analyze customer interactions effectively.

#### What Are Recent G2 Reviews of Gorgias?

**["Effortless Customer Service Consolidation and Automation"](https://www.g2.com/survey_responses/gorgias-review-12724740)**

**Rating:** 5.0/5.0 stars

_— Luis S._

[Read full review](https://www.g2.com/survey_responses/gorgias-review-12724740)

**["Deep Shopify Integration That Makes Customer Support Faster and More Efficient"](https://www.g2.com/survey_responses/gorgias-review-12662280)**

**Rating:** 4.0/5.0 stars

_— Mitchell O._

[Read full review](https://www.g2.com/survey_responses/gorgias-review-12662280)

#### What Are G2 Users Discussing About Gorgias?

- [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) - 2 comments
- [What does gorgias integrate with?](https://www.g2.com/discussions/what-does-gorgias-integrate-with) - 2 comments
- [Is gorgias a CRM tool?](https://www.g2.com/discussions/is-gorgias-a-crm-tool) - 2 comments
- [What is gorgias software?](https://www.g2.com/discussions/what-is-gorgias-software) - 2 comments

### [Sendblue](https://www.g2.com/products/sendblue/reviews)

Sendblue is the first iMessage integration for your CRM Our customers experience a 2x increase in response rate leading to higher contact rates, appointments, and show up rates to sales calls. We have direct integrations with - Salesforce - Hubspot - Close - Go High Level - Follow up boss + a click to text and dial chrome extension that works in any CRM

**Average Rating:** 4.8/5.0

**Total Reviews:** 65

#### How Do G2 Users Rate Sendblue?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Lead Development:** 7.8/10 (Category avg: 8.5/10)
- **Customization :** 6.7/10 (Category avg: 8.5/10)
- **Co-Browsing:** 6.6/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Sendblue?

- **Seller:** [Sendblue](https://www.g2.com/sellers/sendblue)
- **Company Website:** www.sendblue.com
- **Year Founded:** 2023
- **HQ Location:** New York, NY
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=837e9598b5ac02bfef9dc6f8ca59d23f6ba851a307030807d90dab77f185db0f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsend-blue%2F&secure%5Burl_type%5D=linkedin_company_website)  
60 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 65% Small, 9% Medium

#### What Do G2 Reviewers Say About Sendblue?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **exceptional customer support** of Sendblue, ensuring smooth operations and increased engagement.
- Users value the **ease of use** of Sendblue, enhancing communication efficiency and streamlining their sales processes.
- Users praise the **automation capabilities** of Sendblue, significantly improving lead response times and sales processes.
- Users commend the **seamless integrations** of Sendblue, enhancing convenience and efficiency in marketing operations.
- Users highly value the **powerful automation features** of Sendblue, streamlining client interactions and enhancing operational efficiency.

##### Cons

- Users find Sendblue **expensive** , but acknowledge it offers value for scaling businesses and managing sales teams.
- Users find the **limitations on messaging** in Sendblue restrictive, impacting communication and requiring extra management efforts.
- Users experience **unexpected bugs** and sync issues, disrupting conversations and limiting message capabilities.
- Users experience **integration issues** with Sendblue, particularly with HubSpot, affecting message synchronization and CRM callbacks.
- Users experience **quality issues** with incoming images, as they often lack clarity and crispness.

#### What Are Recent G2 Reviews of Sendblue?

**["The easiest messaging API integration we've done with the most attributable results... Period."](https://www.g2.com/survey_responses/sendblue-review-12832088)**

**Rating:** 5.0/5.0 stars

_— Kyle H._

[Read full review](https://www.g2.com/survey_responses/sendblue-review-12832088)

**["Tiny bubbles, BIG Impact"](https://www.g2.com/survey_responses/sendblue-review-12849018)**

**Rating:** 5.0/5.0 stars

_— Robert A._

[Read full review](https://www.g2.com/survey_responses/sendblue-review-12849018)

### [Re:amaze](https://www.g2.com/products/re-amaze/reviews)

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature.

**Average Rating:** 4.6/5.0

**Total Reviews:** 137

#### How Do G2 Users Rate Re:amaze?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lead Development:** 9.0/10 (Category avg: 8.5/10)
- **Customization :** 8.5/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Re:amaze?

- **Seller:** [GoDaddy](https://www.g2.com/sellers/godaddy)
- **Year Founded:** 1997
- **HQ Location:** Scottsdale, AZ
- **Twitter:** @GoDaddy  
274,844 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=109e68fd7fc53f536870728a8e551b397c46ad6384aa38888bd78711f6c4d3cb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7846%2F&secure%5Burl_type%5D=linkedin_company_website)  
9,011 employees on LinkedIn®
- **Ownership:** NYSE:GDDY

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Retail, Sporting Goods
- **Company Size:** 81% Small, 17% Medium

#### What Do G2 Reviewers Say About Re:amaze?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **great customer support** of Re:amaze, enhancing their overall experience and satisfaction with the product.
- Users value the **flexibility** of Re:amaze, appreciating its versatile options and helpful AI features.

#### What Are Recent G2 Reviews of Re:amaze?

**["Absolutely amazing tool, very intuitive and integrates well"](https://www.g2.com/survey_responses/re-amaze-review-7694891)**

**Rating:** 4.5/5.0 stars

_— Christoph D._

[Read full review](https://www.g2.com/survey_responses/re-amaze-review-7694891)

**["Great Chat!"](https://www.g2.com/survey_responses/re-amaze-review-7329257)**

**Rating:** 5.0/5.0 stars

_— Greg R._

[Read full review](https://www.g2.com/survey_responses/re-amaze-review-7329257)

#### What Are G2 Users Discussing About Re:amaze?

- [What is Re:amaze used for?](https://www.g2.com/discussions/what-is-re-amaze-used-for)

### [UJET](https://www.g2.com/products/ujet/reviews)

UJET leads the way in AI-powered CX transformation, delivering a future-proof, cloud platform that redefines the customer experience with advanced agentic AI, multimodality, and a mobile-first approach. We infuse agentic AI across every aspect of the customer journey – from build and deployment, to end-customer, agent, and supervisor experiences – to drive automation and efficiency. UJET’s AI solutions empower agents, optimize customer journeys, and elevate customer interactions with actionable analytics. Built on a cloud-native architecture, UJET ensures unmatched security, scalability, and prioritized data analytics. Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,101

#### How Do G2 Users Rate UJET?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lead Development:** 9.5/10 (Category avg: 8.5/10)
- **Customization :** 9.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind UJET?

- **Seller:** [UJET](https://www.g2.com/sellers/ujet)
- **Company Website:** www.ujet.cx
- **Year Founded:** 2015
- **HQ Location:** San Francisco, California
- **Twitter:** @UJETcx  
1,542 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8d41f7c6196ea9874e957ea2b4ceeca49a258e30f8cf40f2f5d9bd20c7a1e3f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18051573%2F&secure%5Burl_type%5D=linkedin_company_website)  
337 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Agent
- **Top Industries:** Consumer Services, Telecommunications
- **Company Size:** 57% Medium, 34% Large

#### What Do G2 Reviewers Say About UJET?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of UJET, appreciating its intuitive navigation and helpful features.
- Users appreciate the **robust features** of UJET, including high call quality, easy navigation, and effective visual troubleshooting.
- Users value the **efficiency** of UJET, enjoying its user-friendly interface and seamless integration for productive operations.
- Users value the **user-friendly interface** of UJET, appreciating its simplicity combined with powerful capabilities.
- Users admire the **user-friendly interface** of UJET, praising its simplicity and ease of navigation for productivity.

##### Cons

- Users find the **slow loading** times during peak hours frustrating, impacting response efficiency and overall experience.
- Users find the **slow speed** of UJET frustrating during peak hours, leading to delayed response times.
- Users experience occasional **slow performance** with UJET, particularly during peak hours, leading to frustrating delays.
- Users often face **technical issues** with UJET, including crashes and errors that disrupt their workflow and productivity.
- Users report experiencing **software glitches** with UJET, including freezes and unexpected shutdowns that disrupt workflow.

#### What Are Recent G2 Reviews of UJET?

**["UJET Streamlines Customer Interactions and Boosts Productivity"](https://www.g2.com/survey_responses/ujet-review-12696463)**

**Rating:** 4.5/5.0 stars

_— Hariharan K._

[Read full review](https://www.g2.com/survey_responses/ujet-review-12696463)

**["Powerful CCaaS Integrations and Omnichannel Support with AI Features"](https://www.g2.com/survey_responses/ujet-review-12548405)**

**Rating:** 4.0/5.0 stars

_— Rupesh k._

[Read full review](https://www.g2.com/survey_responses/ujet-review-12548405)

#### What Are G2 Users Discussing About UJET?

- [What is UJET used for?](https://www.g2.com/discussions/what-is-ujet-used-for) - 2 comments

- [‹ Prev‹ Prev](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score#product-list)
- [1](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score#product-list)
- 2
- [3](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score&page=3#product-list)
- [4](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score&page=4#product-list)
- [5](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score&page=5#product-list)
- [6](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score&page=6#product-list)
- …
- [30](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score&page=30#product-list)
- [31](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score&page=31#product-list)
- [Next ›Next ›](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score&page=3#product-list)

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- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Live Chat Themes](/categories/live-chat/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates.

### Core Capabilities of Live Chat Software

To qualify for inclusion in the Live Chat category, a product must:

- Provide instant messaging capabilities between customer service representatives and website visitors
- Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

### Common Use Cases for Live Chat Software

Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include:

- Providing immediate support for product questions, technical issues, and website navigation
- Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood
- Reducing response times compared to ticket-based support systems to improve first-contact resolution rates

### How Live Chat Software Differs from Other Tools

Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation).

### Insights from G2 on Live Chat Software

Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption.

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