# Best Live Chat Software - Page 19

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 463

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,600+ Authentic Reviews
- 463+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

**Sponsored**

### LiveChat

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-09T05%3A03%3A23Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1856&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3FhsCtaTracking%3Dfc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%257C696217ef-1789-46da-a63f-1db0ccb1214c%26page%3D19&secure%5Btoken%5D=60e5e65551b5e566c88a51a703555a6e6f486cc1b29a520bf919eb7e4479fdb8&secure%5Burl%5D=https%3A%2F%2Fwww.livechat.com%2F&secure%5Burl_type%5D=free_trial)

### [Convosio](https://www.g2.com/products/convosio/reviews)

Convosio is a live chat system designed to facilitate real-time communication for businesses and organizations. The platform offers users the ability to engage in instant, text-based conversations with their website visitors or clients. With a focus on functionality and simplicity, Convosio aims to provide a straightforward solution for effective online communication.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Convosio?

- **Lead Development:** 9.2/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Convosio?

- **Seller:** [Kore.co, Inc](https://www.g2.com/sellers/kore-co-inc)
- **Year Founded:** 2023
- **HQ Location:** 5502 Monterey Dr, Frisco, Texas 75034, US
- **Twitter:** @korecompany  
330 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=02d5c4561fa60900a7d17d68b1b613ac8afcd98af8cf0159fec8b12bf5426524&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkorecoofficial%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Medium

#### What Are Recent G2 Reviews of Convosio?

**["Convosio helps us to chat with our customers using Live Chat"](https://www.g2.com/survey_responses/convosio-review-9544130)**

**Rating:** 5.0/5.0 stars

_— Arvind A._

[Read full review](https://www.g2.com/survey_responses/convosio-review-9544130)

### [erxes](https://www.g2.com/products/erxes/reviews)

Welcome to erxes, the open source Hubspot/Qualtrics alternative. erxes is an open-source experience operating system (XOS) that enables SaaS providers and digital marketing agencies/developers to create unique experiences that work for all types of business. We will change how businesses grow by delivering breakthrough value to our community. Come along on this journey with us! Achieving growth and unity within your company is possible with erxes, because it is: - 100% free & sustainable: erxes offers a sustainable business model in which both developers and users win. It is open-source software, but even better. - 100% customizable: Our plugin-based architecture provides unlimited customization and lets you meet all your needs, no matter how specific they are. - 100% privacy: We've designed the erxes platform to retain complete control over your company's sensitive data with no third-party monitoring. - 100% in control: You can build any experience you want, where all the channels your business operates on are connected and integrated. Explore your options: Self-hosted AGPLv3 with the Enterprise Edition licensed open-source Hubspot alternative. It's written in Node.js, GraphQL and React. Self-serve Start for free and unlock advanced features, additional services, and customized options with our power-ups and add-ons. Enterprise Secure, compliant open-source software for enterprises. Empower your team to move faster. Embed Integrate erxes core plugins, components, and SDKs into your platform to enhance its capabilities and streamline operations. Platform Leverage erxes core plugins, components, and enterprise features to power your entire platform business. Infrastructure Power up your SaaS with erxes infrastructure and native plugins. Let's bring your vision to life with our expert team.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate erxes?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 6.7/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 6.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind erxes?

- **Seller:** [erxes Inc](https://www.g2.com/sellers/erxes-inc)
- **Year Founded:** 2017
- **HQ Location:** Los Angeles, US
- **Twitter:** @erxeshq  
904 Twitter followers
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d1185bf0b5aae91ed53bb6a8485901d405c9a8f6cbb5442a861f4cd311b3e55d&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Ferxes&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Medium

#### What Are Recent G2 Reviews of erxes?

**["Erxes Better Way To Automate Business Marketing and Sales"](https://www.g2.com/survey_responses/erxes-review-5063993)**

**Rating:** 5.0/5.0 stars

_— Rashi G._

[Read full review](https://www.g2.com/survey_responses/erxes-review-5063993)

#### What Are G2 Users Discussing About erxes?

- [What is erxes used for?](https://www.g2.com/discussions/what-is-erxes-used-for)

### [HGS Agent X](https://www.g2.com/products/hgs-agent-x/reviews)

HGS Agent X is a fully customizable contact center AI (Artificial Intelligence) software that helps brands solve critical contact center challenges and supercharges their contact center to deliver a top-notch customer experience. With HGS Agent X, you pay for only the features your business needs! - AI-powered agent assist - Customer 360° view - Smart knowledge base - Cloud-based omnichannel platform - Interactive voice response (IVR) & assistance - Contact center analytics - Contact center automation HGS Agent X offers simplicity in an age of complexity. It is a comprehensive, highly customizable, cloud-based contact center solution enabling contact centers to ramp up ROI by: - increasing efficiencies by automating mundane agent tasks - reducing agent task and talk time - speeding up agent onboarding and self-learning - providing agents with deeper customer insights to enrich customer interactions - facilitating agent collaboration and idea generation Resolve issues faster, boost quality management processes, and deliver a great customer experience with HGS Agent X's wide range of features. 1. Simplified Customer 360 View: To improve the CX, brands worldwide continuously enhance their contact centers by introducing new channels. While investing millions to facilitate customer engagement on new channels, few are investing in the tools agents need to support omnichannel environments. One of the biggest frustrations for any customer is having to repeatedly explain the same issue or grievance across different channels to different customer service representatives. HGS Agent X addresses this issue by providing a simple and easy-to-understand customer 360 view to give agents all the information required to resolve a customer query in one place. 2. Smarter Knowledge Management: In a fast-paced and rapidly evolving CX environment, contact center agents must keep up with increasing customer expectations—not only for top-notch CX but for problem-solving. Regular training is an effective tool to ensure the agents are well prepared to handle all kinds of customer issues, but you can do better: HGS Agent X’s smarter knowledge management capabilities enable quick agent training & onboarding and distribution of business-critical information among agents in real-time. 3. AI-Powered Agent Assist: In today’s environment, operating a contact center without AI-powered computing abilities is like consuming food without all the essential nutrients. Gone are the days when customers were looking for answers to questions. They now expect brands to anticipate their needs and offer solutions. HGS Agent X, with its AI-powered agent-assist capability and call center automation tools, not only helps contact center agents eliminate repetitive tasks and improve their efficiency—improving their experience—but it also provides details such as customer sentiment, demographic, product or service information, status, etc. so that agents can tailor offerings and solutions to the customers. 4. Real-Time Customer Insights: Brands aspire to deliver a customer experience that emulates the ease of a conversation with a friend. However, no matter how skilled, agents alone could never replicate this meaningful exchange. A conversation with a friend takes into account your mutual histories, nonverbal cues, tone of voice, and your implied understanding of that friend’s goals. By allowing technology to supplement real-time insights an agent has about a customer, Agent X facilitates a true customer relationship to deliver a memorable customer experience. 5. Reporting and Analytics: With the constant increase in communication channels and the volume of customer interactions, defining and automating the tracking of key performance indicators (KPIs) has become critical to the success of a contact center. Tapping into the insights obtained from analytics ensures that the contact center delivers top-notch CX consistently. Along with AI-powered solutions, smarter knowledge sharing, and customer 360 views, Agent X provides ready-to-use analytics dashboards that monitor the performance of a contact center at an agent level, team lead level, and organization level. These call center analytics dashboards are updated in real-time to improve operational efficiency, quality, and workforce management. Maximize your most valuable asset with a streamlined, unified solution that empowers agent performance and results in an outstanding customer experience.

**Average Rating:** 3.9/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate HGS Agent X?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind HGS Agent X?

- **Seller:** [Hinduja Global Solutions](https://www.g2.com/sellers/hinduja-global-solutions)
- **Year Founded:** 2000
- **HQ Location:** Chicago, Illinois, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3a0db67f7c29b5732a00d6d8c0cc6b9c8f00cabc387341b7912503f987734d25&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhinduja-global-solutions-inc--%2F&secure%5Burl_type%5D=linkedin_company_website)  
28,012 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 25% Large

#### What Are Recent G2 Reviews of HGS Agent X?

**["Good Contact Center"](https://www.g2.com/survey_responses/hgs-agent-x-review-6822783)**

**Rating:** 4.5/5.0 stars

_— Sravan K._

[Read full review](https://www.g2.com/survey_responses/hgs-agent-x-review-6822783)

**["HGS Agent X: Live Customer Support Simplified"](https://www.g2.com/survey_responses/hgs-agent-x-review-6625361)**

**Rating:** 4.5/5.0 stars

_— Piyush Narayan R._

[Read full review](https://www.g2.com/survey_responses/hgs-agent-x-review-6625361)

#### What Are G2 Users Discussing About HGS Agent X?

- [What is HGS Agent X used for?](https://www.g2.com/discussions/what-is-hgs-agent-x-used-for)

### [IMsupporting](https://www.g2.com/products/imsupporting/reviews)

IMsupporting is a hybrid live chat platform designed for modern businesses that want real customer conversations—powered by both AI and human agents. Unlike generic chat tools, IMsupporting provides highly bespoke solutions tailored to each organisation’s processes, systems, and customer needs. Our platform supports deep integrations, custom workflows, and secure deployments for enterprise, public sector, and regulated environments. For larger organisations, we deliver dedicated live chat solutions built around specific operational requirements, including system integrations, custom routing, and AI-assisted agents. For smaller businesses, we offer a streamlined live chat product that delivers powerful features without the complexity of large-scale installations, allowing teams to get started quickly and scale as they grow. Whether you need a simple website chat or a fully integrated hybrid AI and human support platform, IMsupporting adapts to your business—not the other way around.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate IMsupporting?

- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 7.5/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind IMsupporting?

- **Seller:** [IMsupporting](https://www.g2.com/sellers/imsupporting)
- **Year Founded:** 2008
- **HQ Location:** Gloucester, GB
- **Twitter:** @imsupporting  
356 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7d2ab549c7c221266331b31663ac17c1a0d1fcbd87f74bf02b2c3913642db7a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fimsupporting&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Small

#### What Are Recent G2 Reviews of IMsupporting?

**["great experience with live supporting"](https://www.g2.com/survey_responses/imsupporting-review-5376574)**

**Rating:** 5.0/5.0 stars

_— Sandro G._

[Read full review](https://www.g2.com/survey_responses/imsupporting-review-5376574)

### [interakt](https://www.g2.com/products/interakt/reviews)

Interakt is a simple All-In-One Customer Engagement and Support suite which helps you capture, engage and retain all your valuable users and customers. Capture: Acquire new leads through exit popups, notifications, live chat and custom forms. Engage: Use email marketing/automation, web/push notifications and automated chat triggers to engage your customers and increase conversions. Retain: Segment and manage leads and user activity data through in-built CRM. Provide real-time 24/7 support through live chat, helpdesk and a knowledge-base. All this and more through a one time simple javascript integration.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### Who Is the Company Behind interakt?

- **Seller:** [Interakt](https://www.g2.com/sellers/interakt)
- **HQ Location:** N/A
- **Twitter:** @InteraktApp  
939 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dd2a6de944bff607c97a94af5aa864081dafef5bdc0c932e1d0e87a6f0615e17&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finteraktapp&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of interakt?

**["Great app for startups to grow faster using this app"](https://www.g2.com/survey_responses/interakt-review-6739318)**

**Rating:** 5.0/5.0 stars

_— Harshit P._

[Read full review](https://www.g2.com/survey_responses/interakt-review-6739318)

**["Great platform for business who wants to sell on whatsapp and maintain good after sales service"](https://www.g2.com/survey_responses/interakt-review-6770178)**

**Rating:** 5.0/5.0 stars

_— Harshit P._

[Read full review](https://www.g2.com/survey_responses/interakt-review-6770178)

### [Live Chat 3](https://www.g2.com/products/live-chat-3/reviews)

It's beautiful, simple and it works! Live Chat 3 will get you closer to your website visitors and eliminates customers being stranded on your website. Start chatting with your website visitors, the best way to help your customers. It’s much faster than email and way more efficient than phone. Don’t make your customers leave frustrated, get Live Chat 3 today. Live Chat 3 has been optimised for all mobile devices. Just login and answer the questions from all smart mobile devices you can think off. We even have fully native apps for iOS and Android free to use and included with your license.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Live Chat 3?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 7.5/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Live Chat 3?

- **Seller:** [Jakweb](https://www.g2.com/sellers/jakweb-a1ba7dae-35ae-4fbc-8727-5558a1e2fee1)
- **Year Founded:** 2008
- **HQ Location:** N/A
- **Twitter:** @jakweb  
1,375 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9467f642abc4f206ae235eab850905a3aace2d8a2bb019310a654d7204512db4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2420575&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Medium

#### What Are Recent G2 Reviews of Live Chat 3?

**["Cost effective tool to connect with customers"](https://www.g2.com/survey_responses/live-chat-3-review-502076)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer Networking_

[Read full review](https://www.g2.com/survey_responses/live-chat-3-review-502076)

**["Self employed Online retail sales"](https://www.g2.com/survey_responses/live-chat-3-review-9413555)**

**Rating:** 4.5/5.0 stars

_— Savannah K._

[Read full review](https://www.g2.com/survey_responses/live-chat-3-review-9413555)

### [minchat](https://www.g2.com/products/minchat/reviews)

Chat API/sdk that enables you to create chat functionality into your app or website within minutes saving you months of development time time. MinChat also comes with prebuilt UI's making it even easier to have chat functionality setup into your app or website.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate minchat?

- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 9.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.2/10 (Category avg: 8.1/10)

#### Who Is the Company Behind minchat?

- **Seller:** [Minchat](https://www.g2.com/sellers/minchat)
- **Year Founded:** 2022
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=73147133d7d4137f94eabb2a5c6a0048e8c67a692f0b2c465e168ddab54477bf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fminchathq&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of minchat?

**["Developer friendly with stuuning UI"](https://www.g2.com/survey_responses/minchat-review-9165936)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/minchat-review-9165936)

**["Helped a lot in integrating Chat in our react website"](https://www.g2.com/survey_responses/minchat-review-9198622)**

**Rating:** 4.5/5.0 stars

_— Yash G._

[Read full review](https://www.g2.com/survey_responses/minchat-review-9198622)

### [Mozeo](https://www.g2.com/products/mozeo/reviews)

Mozeo has been a leading authority for over a decade, helping thousands of customers create and execute a text messaging plan. Get access to a feature-loaded dashboard that includes contacts management, keyword autoresponders, SMS, MMS, text conversations, live chat, reports, and more. Best of all, our support is unmatched - we've had a 97% customer satisfaction rating for three years running.

**Average Rating:** 4.4/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate Mozeo?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Customization :** 0.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Mozeo?

- **Seller:** [Mozeo](https://www.g2.com/sellers/mozeo)
- **Year Founded:** 2007
- **HQ Location:** Camillus, NY
- **Twitter:** @mozeomobile  
198 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2c5f6bdd02015fd34d07c4696222bcffa4da36b601a89a9f0e13d8a2ef974509&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F203300%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 47% Small, 31% Medium

#### What Do G2 Reviewers Say About Mozeo?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Mozeo, enhancing communication and efficiency with effortless mass messaging capabilities.
- Users find Mozeo's **customer support** to be timely and exceptionally helpful whenever assistance is needed.
- Users value the **flexibility and efficiency** of Mozeo's messaging, facilitating easy group communications without sharing personal info.
- Users value the **easy communication** with team members, enabling straightforward interactions even from remote locations.
- Users appreciate the **easy communication** capabilities of Mozeo, enabling seamless message delivery without sharing personal information.

##### Cons

- Users find Mozeo to be **expensive** , with unpredictable costs making budgeting and planning challenging for fluctuating messaging volumes.
- Users face **messaging issues** with Mozeo, including lack of reporting and accidental mass sends.
- Users note that **contact organization features** need improvement, as sorting and error tracking are challenging.
- Users struggle with **dashboard issues** , finding it hard to navigate and access features for purchasing credits.
- Users desire more **reporting options** from Mozeo, particularly on message reception and timing for better tracking.

#### What Are Recent G2 Reviews of Mozeo?

**["Effortless Setup and Remarkable Customer Service"](https://www.g2.com/survey_responses/mozeo-review-12051010)**

**Rating:** 5.0/5.0 stars

_— Amanda D._

[Read full review](https://www.g2.com/survey_responses/mozeo-review-12051010)

**["Efficient SMS Communication with Stellar Support"](https://www.g2.com/survey_responses/mozeo-review-12281953)**

**Rating:** 4.0/5.0 stars

_— Nathan H._

[Read full review](https://www.g2.com/survey_responses/mozeo-review-12281953)

#### What Are G2 Users Discussing About Mozeo?

- [What is Mozeo used for?](https://www.g2.com/discussions/what-is-mozeo-used-for)

### [next4biz CSM](https://www.g2.com/products/next4biz-csm/reviews)

Next4biz CSM is an AI-powered, omnichannel, and workflow-based customer service solution designed to help businesses efficiently manage customer inquiries, complaints, and service requests. As a no-code platform, Next4biz enables organizations to design and adapt their customer service processes independently without relying on technical teams. Next4biz offers seamless omnichannel support by integrating with various communication channels, including call centers, email, social media platforms (Instagram, Facebook, Twitter, etc.), live chat, WhatsApp, self-service portals, and complaint platforms. This unified approach ensures consistent and efficient customer service across all touchpoints. The platform leverages artificial intelligence to enhance service quality and efficiency. The Ticket Resolver feature automatically identifies resolution steps based on ticket content and executes the necessary actions. Sentiment Analyzer classifies tickets by analyzing the sentiment within their content. Customer Sentiment Insights provide a deeper understanding of what customers think about products or services. Future Teller predicts ticket volumes in each category, enabling better workforce planning. Additionally, the Generative AI Chatbot offers automated support through live chat, WhatsApp, and direct messaging channels and is customizable to your business needs. Next4biz is also workflow-driven, allowing businesses to create tailored workflows for various resolution processes. These workflows are dynamically initiated based on ticket categories, customer segments, priorities, or other predefined attributes. Service levels and escalation hierarchies can be defined for each workflow step, enabling organizations to automate complex processes while maintaining complete control over resolution timelines. By combining AI-powered capabilities, omnichannel functionality, and workflow-driven service design, Next4biz CSM empowers organizations to deliver exceptional customer experiences while reducing operational complexity.

**Average Rating:** 4.5/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate next4biz CSM?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 7.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind next4biz CSM?

- **Seller:** [Next4biz](https://www.g2.com/sellers/next4biz)
- **Year Founded:** 2006
- **HQ Location:** İstanbul, Kadıköy
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d56721ada226aafb777ac29a531b5b2a08e14f1121e8a2cd8ef01d602f41874&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnext4biz%2F&secure%5Burl_type%5D=linkedin_company_website)  
64 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 53% Large, 47% Medium

#### What Are Recent G2 Reviews of next4biz CSM?

**["Amazing Self Building Experience with Hands on Customer Support!"](https://www.g2.com/survey_responses/next4biz-csm-review-9578893)**

**Rating:** 5.0/5.0 stars

_— berker d._

[Read full review](https://www.g2.com/survey_responses/next4biz-csm-review-9578893)

**["customer service management is now much more effective with easily designable processes"](https://www.g2.com/survey_responses/next4biz-csm-review-9621989)**

**Rating:** 5.0/5.0 stars

_— Busra U._

[Read full review](https://www.g2.com/survey_responses/next4biz-csm-review-9621989)

#### What Are G2 Users Discussing About next4biz CSM?

- [What is next4biz CSM used for?](https://www.g2.com/discussions/what-is-next4biz-csm-used-for)

### [NinjaChat by 500apps](https://www.g2.com/products/ninjachat-by-500apps/reviews)

NinjaChat is a live chat software that allows you to communicate directly with your customers in real time. It integrates easily with existing websites and provides features such as answering questions, troubleshooting issues, and engaging prospects. You can easily create multiple agents and customize the look of your live chat widget from scratch - no HTML or coding skills are required. Get 50 apps with NinjaChat at just $14.99/month.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind NinjaChat by 500apps?

- **Seller:** [500apps](https://www.g2.com/sellers/500apps)
- **Year Founded:** 2019
- **HQ Location:** New York, California
- **Twitter:** @SitePing500apps  
26 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cd894b90935a8dfb70360d37a67e7623dc9270e72cee1f7acd5c237c0def3ee3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foutreachly-by-500apps%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of NinjaChat by 500apps?

**["Unleashing Happiness: How NinjaChat Delivers for Our Customers!"](https://www.g2.com/survey_responses/ninjachat-by-500apps-review-8105966)**

**Rating:** 5.0/5.0 stars

_— Taras H._

[Read full review](https://www.g2.com/survey_responses/ninjachat-by-500apps-review-8105966)

**["A fantastic solution for delivering customer support online."](https://www.g2.com/survey_responses/ninjachat-by-500apps-review-8075755)**

**Rating:** 5.0/5.0 stars

_— Natasha D._

[Read full review](https://www.g2.com/survey_responses/ninjachat-by-500apps-review-8075755)

### [OnCustomer](https://www.g2.com/products/oncustomer/reviews)

OnCustomer is the leading omnichannel communication platform in Vietnam. OnCustomer is more than a live chat tool. It is a platform where corporates connect with their customers using personalized content and extensive communication channels. OnCustomer is conducive to increasing real-time conversion rate, fostering revenue growth, and improving customer retention and loyalty.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate OnCustomer?

- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind OnCustomer?

- **Seller:** [Novaon](https://www.g2.com/sellers/novaon-ed545aef-b590-45d2-88d1-72d48f563f41)
- **HQ Location:** Quận Cầu Giấy, VN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=575b8f7f3df0db479309e62f134dbb46ad35b42b0681e4b9feb9b656ed6032f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foncustomer&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Do G2 Reviewers Say About OnCustomer?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **multiple communication interfaces** offered by OnCustomer for effective customer interaction.

##### Cons

- Users find the **limited language support** problematic, limiting accessibility for businesses with diverse clients.

#### What Are Recent G2 Reviews of OnCustomer?

**["Personalize content based on customer data"](https://www.g2.com/survey_responses/oncustomer-review-10525322)**

**Rating:** 4.5/5.0 stars

_— Eric D._

[Read full review](https://www.g2.com/survey_responses/oncustomer-review-10525322)

**["Excellent tool for customer management"](https://www.g2.com/survey_responses/oncustomer-review-4857068)**

**Rating:** 4.0/5.0 stars

_— Giang N._

[Read full review](https://www.g2.com/survey_responses/oncustomer-review-4857068)

#### What Are G2 Users Discussing About OnCustomer?

- [What is OnCustomer used for?](https://www.g2.com/discussions/what-is-oncustomer-used-for)

### [Samespace](https://www.g2.com/products/samespace-samespace/reviews)

Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Samespace?

- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 6.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Samespace?

- **Seller:** [Samespace](https://www.g2.com/sellers/samespace)
- **Year Founded:** 2018
- **HQ Location:** Palo Alto, US
- **Twitter:** @samespace  
520 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=caf8e3df5c07ce650af4a1d8ddfc1b04b85eb9bf50c13d469c38469f4a581e57&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13646555&secure%5Burl_type%5D=linkedin_company_website)  
76 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Do G2 Reviewers Say About Samespace?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **AI efficiency** of Samespace, enhancing task performance with real-time monitoring and analytics.
- Users value the **automation features** of Samespace, enhancing workflow efficiency and improving task performance significantly.
- Users appreciate the **effective communication** capabilities of Samespace, enhancing their interactions and collaboration.
- Users value the **seamless CRM integration** of Samespace, which enhances workflow management and efficiency.
- Users value the **customization options** in Samespace, enhancing their experience and tailoring workflows to their needs.

##### Cons

- Users frequently experience **connection issues** , leading to frustration despite otherwise positive aspects of the product.
- Users experience **inadequate AI capabilities** , leading to frustration and limited customization options in Samespace.
- Users report **integration issues** with Samespace, experiencing headaches and connection problems that disrupt their workflow.
- Users find the **AI tool limitations** in Samespace to be frustrating and potentially headache-inducing.
- Users experience **limited customization** options, leading to frustration and challenges while using Samespace.

#### What Are Recent G2 Reviews of Samespace?

**["Great tool for training, self performance review and quality tracking purpose!"](https://www.g2.com/survey_responses/samespace-review-6949194)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/samespace-review-6949194)

**["Samespace - A Powerful and Underrated AI Communication Tool"](https://www.g2.com/survey_responses/samespace-review-10788019)**

**Rating:** 5.0/5.0 stars

_— Parthiv M._

[Read full review](https://www.g2.com/survey_responses/samespace-review-10788019)

### [Serviceform](https://www.g2.com/products/serviceform/reviews)

Serviceform – The only software your business needs for Sales, Support and Marketing Have website visitors but not converting them into customers? Let's change that! Serviceform helps businesses around the world to convert website visitors into revenue. This is done by combining lead generation tools, analytics to identify the behaviour of the website visitors and a CRM to provide a single solution for website conversion and customer management. Our vision is to be a globally leading company focused on pushing the boundaries of online lead generation and communication. We want to be the only software your business needs for Sales, Support and Marketing. Serviceform is a Finland-based SaaS company. We are committed to growing the best possible lead generation tools and analytics tools. We want to allow business owners to make educated decisions and grow their businesses predictably. About our technology, we provide an all-in-one software platform that helps companies simplify their sales, marketing, and customer support process. • The only 6 website conversion tools you'll need: Chatbot, Live chat, Dynamic form, Conversational landing page, Engagement chatbot, Popup, and Floating bar. • Management tools: Flex xRM, Ourly Meeting scheduler, Website analytics, and Cookie banner. • Communication tools: Social inbox, Email and SMS campaign builder. Check us out at Serviceform.com!

**Average Rating:** 4.8/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Serviceform?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Serviceform?

- **Seller:** [Serviceform](https://www.g2.com/sellers/serviceform)
- **Year Founded:** 2017
- **HQ Location:** Turku, FIN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c2f9c79701cbc29e2abaecb297de4760c9658ebb3e9b4d9c29fdec97d2a89b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flinkedin-serviceform&secure%5Burl_type%5D=linkedin_company_website)  
80 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 90% Small

#### What Are Recent G2 Reviews of Serviceform?

**["Making our workflow easy and helps us to use our database more effectively"](https://www.g2.com/survey_responses/serviceform-review-8022885)**

**Rating:** 5.0/5.0 stars

_— Dr. Pravarti M._

[Read full review](https://www.g2.com/survey_responses/serviceform-review-8022885)

**["We use Serviceform's chatbot, cookies and lead bar on our website. Everything has worked really well"](https://www.g2.com/survey_responses/serviceform-review-7883435)**

**Rating:** 5.0/5.0 stars

_— Alina S._

[Read full review](https://www.g2.com/survey_responses/serviceform-review-7883435)

#### What Are G2 Users Discussing About Serviceform?

- [What is Serviceform used for?](https://www.g2.com/discussions/what-is-serviceform-used-for)

### [SignalZen](https://www.g2.com/products/signalzen/reviews)

SignalZen is a live chat solution for your website which enables you to talk to your website visitors directly from Slack. By setting up an account at SignalZen and inserting a small piece of HTML code into your website's code, you will start receiving chat sessions from your customers online on Slack. This Slack App enables you to talk to your website's visitors in real-time and in 2 integration ways - by dedicated chat channels or threads in a single channel.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate SignalZen?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind SignalZen?

- **Seller:** [MB SignalZen](https://www.g2.com/sellers/mb-signalzen)
- **HQ Location:** Kaunas, LT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0d2e0297d4a52e698e05888ef8395158327179d5a327ba4ea8a1673f8e611df8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F75890048&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of SignalZen?

**["Great for companies that need to converse with customers. Without bloat steps or bots."](https://www.g2.com/survey_responses/signalzen-review-7649744)**

**Rating:** 4.0/5.0 stars

_— Sebastian R._

[Read full review](https://www.g2.com/survey_responses/signalzen-review-7649744)

**["Excellent Widget - Outstanding Support"](https://www.g2.com/survey_responses/signalzen-review-7161763)**

**Rating:** 5.0/5.0 stars

_— Billy W._

[Read full review](https://www.g2.com/survey_responses/signalzen-review-7161763)

### [Skyler AI](https://www.g2.com/products/skyler-ai/reviews)

PHP Live! is a PHP and MySQL powered live chat software for websites. PHP Live! enables your website visitors to contact you instantly via live chat directly from your webpages. It's simple to configure, easy to use with plethora of live chat features. We offer two types of Live Chat Solutions: Download or On Demand. The Download solution is a self-hosted PHP software that installs on your server and domain. With the On Demand solution, simply signup, setup and be ONLINE in just few minutes.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Skyler AI?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Skyler AI?

- **Seller:** [OSI Codes](https://www.g2.com/sellers/osi-codes)
- **Year Founded:** 2017
- **HQ Location:** Houston, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=015ada668239e9d139e9eb2a1cb65b6c525030607cf50cf06dc54e3065300f54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fskylerai&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Small

#### What Are Recent G2 Reviews of Skyler AI?

**["PHPLIVE IS YOUR OPTION"](https://www.g2.com/survey_responses/skyler-ai-review-2478863)**

**Rating:** 5.0/5.0 stars

_— Gabriel M._

[Read full review](https://www.g2.com/survey_responses/skyler-ai-review-2478863)

**["Great way to connect with customers where they are"](https://www.g2.com/survey_responses/skyler-ai-review-2763736)**

**Rating:** 5.0/5.0 stars

_— Verified User in Transportation/Trucking/Railroad_

[Read full review](https://www.g2.com/survey_responses/skyler-ai-review-2763736)

#### What Are G2 Users Discussing About Skyler AI?

- [What is PHP Live! used for?](https://www.g2.com/discussions/what-is-php-live-used-for)

- [‹ Prev‹ Prev](/fr/categories/live-chat? __hsfp=19610472&__ hssc=171774463.3.1617321600223&__hstc=171774463.b8259356fcccdd9cfcb617fbd39b1ac4.1617321600220.1617321600221.1617321600222.1&order=g2_score&page=18#product-list)
- [1](/fr/categories/live-chat? __hsfp=19610472&__ hssc=171774463.3.1617321600223&__hstc=171774463.b8259356fcccdd9cfcb617fbd39b1ac4.1617321600220.1617321600221.1617321600222.1&order=g2_score#product-list)
- [2](/fr/categories/live-chat? __hsfp=19610472&__ hssc=171774463.3.1617321600223&__hstc=171774463.b8259356fcccdd9cfcb617fbd39b1ac4.1617321600220.1617321600221.1617321600222.1&order=g2_score&page=2#product-list)
- …
- [15](/fr/categories/live-chat? __hsfp=19610472&__ hssc=171774463.3.1617321600223&__hstc=171774463.b8259356fcccdd9cfcb617fbd39b1ac4.1617321600220.1617321600221.1617321600222.1&order=g2_score&page=15#product-list)
- [16](/fr/categories/live-chat? __hsfp=19610472&__ hssc=171774463.3.1617321600223&__hstc=171774463.b8259356fcccdd9cfcb617fbd39b1ac4.1617321600220.1617321600221.1617321600222.1&order=g2_score&page=16#product-list)
- [17](/fr/categories/live-chat? __hsfp=19610472&__ hssc=171774463.3.1617321600223&__hstc=171774463.b8259356fcccdd9cfcb617fbd39b1ac4.1617321600220.1617321600221.1617321600222.1&order=g2_score&page=17#product-list)
- [18](/fr/categories/live-chat? __hsfp=19610472&__ hssc=171774463.3.1617321600223&__hstc=171774463.b8259356fcccdd9cfcb617fbd39b1ac4.1617321600220.1617321600221.1617321600222.1&order=g2_score&page=18#product-list)
- 19
- [20](/fr/categories/live-chat? __hsfp=19610472&__ hssc=171774463.3.1617321600223&__hstc=171774463.b8259356fcccdd9cfcb617fbd39b1ac4.1617321600220.1617321600221.1617321600222.1&order=g2_score&page=20#product-list)
- [21](/fr/categories/live-chat? __hsfp=19610472&__ hssc=171774463.3.1617321600223&__hstc=171774463.b8259356fcccdd9cfcb617fbd39b1ac4.1617321600220.1617321600221.1617321600222.1&order=g2_score&page=21#product-list)
- [22](/fr/categories/live-chat? __hsfp=19610472&__ hssc=171774463.3.1617321600223&__hstc=171774463.b8259356fcccdd9cfcb617fbd39b1ac4.1617321600220.1617321600221.1617321600222.1&order=g2_score&page=22#product-list)
- [23](/fr/categories/live-chat? __hsfp=19610472&__ hssc=171774463.3.1617321600223&__hstc=171774463.b8259356fcccdd9cfcb617fbd39b1ac4.1617321600220.1617321600221.1617321600222.1&order=g2_score&page=23#product-list)
- …
- [30](/fr/categories/live-chat? __hsfp=19610472&__ hssc=171774463.3.1617321600223&__hstc=171774463.b8259356fcccdd9cfcb617fbd39b1ac4.1617321600220.1617321600221.1617321600222.1&order=g2_score&page=30#product-list)
- [31](/fr/categories/live-chat? __hsfp=19610472&__ hssc=171774463.3.1617321600223&__hstc=171774463.b8259356fcccdd9cfcb617fbd39b1ac4.1617321600220.1617321600221.1617321600222.1&order=g2_score&page=31#product-list)
- [Next ›Next ›](/fr/categories/live-chat? __hsfp=19610472&__ hssc=171774463.3.1617321600223&__hstc=171774463.b8259356fcccdd9cfcb617fbd39b1ac4.1617321600220.1617321600221.1617321600222.1&order=g2_score&page=20#product-list)

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- [Help Desk](/categories/help-desk)
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- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
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[Browse Live Chat Themes](/categories/live-chat/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates.

### Core Capabilities of Live Chat Software

To qualify for inclusion in the Live Chat category, a product must:

- Provide instant messaging capabilities between customer service representatives and website visitors
- Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

### Common Use Cases for Live Chat Software

Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include:

- Providing immediate support for product questions, technical issues, and website navigation
- Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood
- Reducing response times compared to ticket-based support systems to improve first-contact resolution rates

### How Live Chat Software Differs from Other Tools

Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation).

### Insights from G2 on Live Chat Software

Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption.

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