# Best Live Chat Software - Page 21

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 464

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,800+ Authentic Reviews
- 464+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

**Sponsored**

### Amilia SmartRec

Amilia SmartRec is a registration and membership management software platform that helps community-based organizations unify membership, programs, payments, and real-time reporting in a single system. Built for YMCAs, JCCs, parks and recreation departments, community centers, camps, swim schools, arts centers, sports facilities, and afterschool programs, SmartRec is designed to give leadership full visibility while empowering staff and members to do more with less friction. Where many platforms require staff intervention for routine tasks, SmartRec puts members in control. With 80% of transactions completed self-serve, 70% of sign-ups happening on mobile, and 52% of registrations occurring outside business hours, members can discover programs, register, pay, and manage their accounts on any device — without a phone call or a front desk. The online registration and payment software is built for how families behave today, with a smooth, eCommerce-style checkout, integrated forms at registration, and self-managed payment updates that reduce failed billing before staff even notice. Recurring billing management is flexible by design. Organizations can offer installment plans, automated renewals, and a variety of payment methods. Finance teams get real-time payout reporting, built-in bank reconciliation, and accounting workflows that support accurate revenue recognition without manual exports or paid service engagements. Transparent pricing. No surprise add-ons, and no long-term lock-in. Support is included across all plans via live chat, phone, and email, with a dedicated customer success manager and a full library of self-guided learning tools through Amilia University. Key capabilities include: -Membership CRM with complete member profiles, lifecycle tracking, churn signals, and retention tools -Online registration and payment software with self-serve, mobile-first checkout and integrated forms -Recurring billing management with installment plans, automated renewals, and payment recovery -Facility management and online booking for spaces, rentals, and capacity scheduling -Real-time reporting and analytics with 40+ pre-built reports and configurable dashboards -Multi-location management with centralized control across unlimited sites -Access control, attendance tracking, staff scheduling, and fundraising tools -Open API with no usage fees, connecting to communications, accounting, and engagement tools Amilia SmartRec is trusted by 1,500+ organizations across 8,200+ locations in North America, processing over $1B in transactions annually — giving teams the clarity, flexibility, and member-first experience their communities expect.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-14T05%3A32%3A16Z&secure%5Bdisplayable_resource_id%5D=482&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=12127&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=12127&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3FhsCtaTracking%3D5312064f-7efb-4e24-a342-9053d17b70b1%257C5a6ceae5-f520-4740-96e0-5e7de0eccd34%26page%3D21&secure%5Btoken%5D=466c24259da0a0085e058952282c06b75a3f3a8938b4afa82a88ad9c33053794&secure%5Burl%5D=https%3A%2F%2Fpages.amilia.com%2Fget-a-demo-g2&secure%5Burl_type%5D=custom_url)

### [chatlyn](https://www.g2.com/products/chatlyn/reviews)

chatlyn is a guest communication platform for luxury and ultra-luxury hospitality. It brings WhatsApp, email, webchat, Instagram and Facebook Messenger, Airbnb and Booking.com into one inbox, connects to your property management system, and answers routine guest questions with an AI chatbot, so your team gives its time to the guests who need a person. More than 1,000 hotels worldwide work with chatlyn, from private-island resorts to grand city properties and multi-property collections, including Hotel Sacher, Soneva Fushi, The St. Regis Le Morne Resort, the IMLAUER Group and Spa Resort Geinberg. One inbox for every guest channel Conversations from the WhatsApp Business API, email (Gmail, Outlook including shared inboxes, IMAP/SMTP), your website's webchat widget, Instagram and Facebook Messenger, Airbnb and Booking.com arrive in one place. Your team assigns conversations to agents or teams, adds labels and private notes with @mentions, translates messages, uses AI-suggested replies, and filters by status, channel, assignee or saved custom views. Reservation data from your PMS appears beside each conversation, so agents reply with the guest's arrival date, stay details and booking history in view. First-level AI support on WhatsApp and webchat The AI chatbot answers repetitive questions (opening hours, spa times, parking, policies) from a knowledge base you provide, in around three seconds, at any hour and in the guest's language. Guests reach a person whenever they wish, by tapping a button or asking, and agents can take over any conversation at any moment. The AI informs and guides; it does not make or change reservations. At the IMLAUER Group it resolves 93% of queries; at Spa Resort Geinberg it answers 86% of webchat questions without staff involvement. Guest journey automations triggered by your PMS Reservation events (booking created, pre-arrival, check-in, check-out, departure) trigger WhatsApp messages at the moment you choose: immediately, after a delay, or at a set time such as 09:00 on arrival day. Messages use Meta-approved templates with merge fields for arrival date, check-in time and other reservation details, are sent in the guest's preferred language when a version exists, and can carry an SMS fallback that fires only if a WhatsApp message cannot be delivered. Cancellations and booking changes update the queue on their own, and ready-made template drafts for each reservation event give you a starting point, from pre-arrival information to a post-stay message that invites a review. WhatsApp, within Meta's rules chatlyn runs on the WhatsApp Business API: no five-device limit, template creation and Meta approval handled inside the platform, per-message tracking of sent, delivered, read and failed, and sends to static or dynamic guest lists for offers such as upgrades, spa treatments, dining or late checkout. Spa Resort Geinberg reaches more than 10,000 guests a year on WhatsApp with a 95% open rate. Reporting your front office can act on Reports cover first response time, resolution time, customer waiting time, and conversation volume by agent, team, label and channel, along with the delivery status of every sent template. Everything exports to CSV. Works where your team works iOS and Android apps with push notifications keep agents responsive away from the desk. At The St. Regis Le Morne, 30 butlers answer guests on a single WhatsApp number in under five minutes, around the clock, with every reply written personally. A browser extension for Chrome and Edge brings chatlyn's AI to any webpage for translation and drafting. PMS integrations chatlyn integrates with Oracle (OHIP and OPERA on-premise), protel, Mews, Apaleo, Guestline, Clock, FO Cloud, ASA, Casablanca and Sihot. One PMS connects per account, with multi-property support where the PMS provides it, and the chatlyn team sets up the connection with you. Built for luxury hospitality chatlyn concentrates on properties that compete on service: five-star hotels, resorts, collections and groups with international guests, premium facilities and concierge-level expectations. It is not built for short-term rentals, travel agencies or tour operators, and it works best with a supported PMS.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind chatlyn?

- **Seller:** [chatlyn](https://www.g2.com/sellers/chatlyn)
- **Year Founded:** 2023
- **HQ Location:** Vienna, AT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9d61e5647c22f6920728ffa486369dd0c1b3bca9f56c0147f4c9ef2d52adaf2b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatlyn%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About chatlyn?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise **AI efficiency** of Chatlyn, enhancing communication across platforms with fast, accurate responses and excellent support.
- Users praise Chatlyn for its **exceptional customer support** , ensuring seamless management of online conversations across platforms.
- Users find Chatlyn's platform to be **incredibly easy to use** , making online conversation management seamless and efficient.
- Users commend Chatlyn for its **exceptional support and technology** , effectively managing online conversations across multiple platforms.
- Users highlight the **intelligent and efficient messaging features** of Chatlyn, enhancing customer interactions across platforms.

#### What Are Recent G2 Reviews of chatlyn?

**["The Best Tech and Support I've Experienced"](https://www.g2.com/survey_responses/chatlyn-review-9984116)**

**Rating:** 5.0/5.0 stars

_— Colm H._

[Read full review](https://www.g2.com/survey_responses/chatlyn-review-9984116)

### [Complete Inbox](https://www.g2.com/products/complete-inbox/reviews)

Complete Inbox is a software solution which provides easier communication between a company and its customers using all-inclusive inbox for agents and automated ChatBot for consumers. 24/7 Customer Support - Maintain a high level of service with 100% response rate. Productivity - Enhance employee productivity and handle tasks with ease. Minimise costs Use your resources wisely and efficiently. Engagement Increase customer loyalty and trust.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Complete Inbox?

- **Seller:** [Data Complete](https://www.g2.com/sellers/data-complete)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7fce972af501e2e6d8e8ff1c6e9a5d7d62e22574e82de73a17eae0990972633d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffirebird-group%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Complete Inbox?

**["Customer InteractionTool"](https://www.g2.com/survey_responses/complete-inbox-review-8837424)**

**Rating:** 4.0/5.0 stars

_— Mukesh S._

[Read full review](https://www.g2.com/survey_responses/complete-inbox-review-8837424)

### [Customer Support](https://www.g2.com/products/cue-customer-support/reviews)

One platform for customer conversations. Create omni-channel customer experiences with chatbots, live chat and broadcasts.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Customer Support?

- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Customer Support?

- **Seller:** [Cue](https://www.g2.com/sellers/cue-0a11bdaf-e347-4bda-9114-f6e3c5bda905)
- **Year Founded:** 2019
- **HQ Location:** Atlanta, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d119b2dc048fff1a1bfe6175618d538f7064d628e0b875d9befd7d71f7bf9199&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fitscue&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Customer Support?

_AI-generated summary from verified user reviews_

##### Cons

- Users are frustrated with the **long wait times** when trying to connect with customer support agents.

#### What Are Recent G2 Reviews of Customer Support?

**["Reliable and Responsive Customer Support Experience"](https://www.g2.com/survey_responses/customer-support-review-10874919)**

**Rating:** 5.0/5.0 stars

_— Himanshu J._

[Read full review](https://www.g2.com/survey_responses/customer-support-review-10874919)

**["TE"](https://www.g2.com/survey_responses/customer-support-review-10448741)**

**Rating:** 4.5/5.0 stars

_— neha m._

[Read full review](https://www.g2.com/survey_responses/customer-support-review-10448741)

### [Deepser](https://www.g2.com/products/deepser/reviews)

Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations. Available Cloud and On Premise. All features are included in the low cost of the license: It is convenient and tailored to your needs.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Deepser?

- **Seller:** [Deepser srl](https://www.g2.com/sellers/deepser-srl)
- **HQ Location:** Schio, IT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a669430a40a5ee0bcdbd29db4aa9bbe31e8ce21dcb3e6815e1de0c37d412488c&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeepser&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### What Are Recent G2 Reviews of Deepser?

**["All I need in a single platform"](https://www.g2.com/survey_responses/deepser-review-4617212)**

**Rating:** 5.0/5.0 stars

_— Anna R._

[Read full review](https://www.g2.com/survey_responses/deepser-review-4617212)

#### What Are G2 Users Discussing About Deepser?

- [What is Deepser used for?](https://www.g2.com/discussions/what-is-deepser-used-for)

### [DelightChat](https://www.g2.com/products/delightchat/reviews)

Grow your Shopify store with delightful customer service. Manage all your customer conversations from all channels on a single screen.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate DelightChat?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 6.7/10 (Category avg: 8.5/10)
- **Customization :** 0.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 0.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind DelightChat?

- **Seller:** [DelightChat](https://www.g2.com/sellers/delightchat)
- **Year Founded:** 2020
- **HQ Location:** Arden, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2513535a4935eb804427f1771e7496d9696ef17b6c05bc3c96ae25c917df4914&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdelightchat&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About DelightChat?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **excellent customer support** of DelightChat, noting the responsiveness and helpfulness of the team.
- Users find DelightChat's **ease of use** valuable for quick setup and seamless integration, enhancing customer support.
- Users find **time-saving benefits** in DelightChat, with efficient automation and quick setup significantly reducing workload.
- Users find **WhatsApp automation** helpful for sending order details, significantly reducing workload and enhancing customer support.
- Users find the **WhatsApp automation** feature helpful for sending order details, reducing workload significantly.

##### Cons

- Users find the **complex setup** and pricing of DelightChat quite challenging and frustrating for new implementation.
- Users find the **difficult setup** and pricing of DelightChat to be a major obstacle in getting started.
- Users find the **pricing and initial setup challenging** , complicating their overall experience with DelightChat.
- Users find **integration issues** with DelightChat, particularly the need for more channels and ticketing tool compatibility.
- Users find **pricing issues** and the initial setup of DelightChat to be quite challenging and complicated.

#### What Are Recent G2 Reviews of DelightChat?

**["Overall Meta Monitor"](https://www.g2.com/survey_responses/delightchat-review-10620462)**

**Rating:** 4.5/5.0 stars

_— Karthikeyan D._

[Read full review](https://www.g2.com/survey_responses/delightchat-review-10620462)

**["WhatsApp Automation Makes Sending Order Details Effortless"](https://www.g2.com/survey_responses/delightchat-review-12237865)**

**Rating:** 5.0/5.0 stars

_— Vallinayagam G._

[Read full review](https://www.g2.com/survey_responses/delightchat-review-12237865)

### [Dialogview](https://www.g2.com/products/dialogview/reviews)

Dialogview is a Smart Contact Centre Solution that can enhance a corporates communication experience.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Dialogview?

- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Dialogview?

- **Seller:** [Dialogview](https://www.g2.com/sellers/dialogview)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Dialogview?

**["Smart Contact Center Solution"](https://www.g2.com/survey_responses/dialogview-review-8219902)**

**Rating:** 5.0/5.0 stars

_— David J._

[Read full review](https://www.g2.com/survey_responses/dialogview-review-8219902)

### [DigitalCX](https://www.g2.com/products/digitalcx/reviews)

DigitalCX is an AI driven conversation platform that helps businesses to engage with their customers – solve problems, answer questions and complete transactions to get their job done! As a result, businesses increase customer satisfaction, decrease call volume and improve conversion rate. Combines machine learning with business rules for the most optimum results. Platform is easy to use and maintain without a single line of code, comes with dashboards out of the box and supports 30 different languages.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind DigitalCX?

- **Seller:** [CX Company](https://www.g2.com/sellers/cx-company)
- **HQ Location:** Rotterdam, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f6d5c9fd4a9d2ba299792f13f8e82000933ee089d2ed2b62db0c99a5b382f332&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcxcompany&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of DigitalCX?

**["Conversational AI for marketers"](https://www.g2.com/survey_responses/digitalcx-review-5278465)**

**Rating:** 5.0/5.0 stars

_— Verified User in Insurance_

[Read full review](https://www.g2.com/survey_responses/digitalcx-review-5278465)

#### What Are G2 Users Discussing About DigitalCX?

- [What is DigitalCX used for?](https://www.g2.com/discussions/what-is-digitalcx-used-for)

### [EnableX Dialogs Cloud](https://www.g2.com/products/enablex-dialogs-cloud/reviews)

EnableX Dialogs Cloud is a next-generation Conversational AI platform that transforms customer engagement with intelligent, personalised, and dynamic omnichannel interactions. Seamlessly integrating AI-powered Chatbots, Voicebots, Live Agent support, and AI Agent Assist, our platform enables businesses to deliver tailored experiences across websites, apps, and popular messaging and social channels, including WhatsApp, Instagram, and Facebook Messenger. Powered by Large Language Models and advanced AI, it delivers human-like, generative responses that foster meaningful connections.  At the core of Dialogs Cloud is the perfect synergy between AI bots and human expertise. Our comprehensive suite of solutions ensures businesses can engage customers seamlessly at every stage of their journey. AI-driven bots efficiently handle routine inquiries, while complex issues are smoothly handed over to live agents via voice or video calls with full conversational context. AI Agent Assist further enhances interactions by providing agents with real-time insights and suggested responses, enabling them to offer high-impact, empathetic support. With EnableX Dialogs Cloud, businesses can elevate customer interactions by making them smarter, more efficient, and more engaging at every touchpoint.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### Who Is the Company Behind EnableX Dialogs Cloud?

- **Seller:** [VCLOUDX](https://www.g2.com/sellers/vcloudx)
- **Year Founded:** 2017
- **HQ Location:** Singapore
- **Twitter:** @EnablexIo  
108 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b009c518184fe87a925834eb1df96d20d1886e2e3820d385178f307a2e0dca1c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18241218%2F&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Large

#### What Do G2 Reviewers Say About EnableX Dialogs Cloud?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** of EnableX Dialogs Cloud invaluable, allowing chatbot design without coding knowledge.
- Users appreciate the **easy chatbot design** in EnableX Dialogs Cloud, enabling consistent customer interactions effortlessly.
- Users appreciate the **helpful support** of EnableX Dialogs Cloud, benefiting from its 24/7 availability and user-friendly design.
- Users appreciate the **seamless integrations** in EnableX Dialogs Cloud, enhancing customer interaction consistency without coding knowledge.

##### Cons

- Users experience **AI limitations** when dealing with complex queries, resulting in unsatisfactory answers and frustration.
- Users find the **reporting options restricted** , lacking the detail needed for effective analysis of customer behaviors.
- Users find the **lack of detailed reporting options** in EnableX Dialogs Cloud limits analysis of customer behavior and chatbot interactivity.
- Users feel the **reporting options are restricted** , lacking detailed analysis for evaluating customer behavior and chatbot interactivity.

#### What Are Recent G2 Reviews of EnableX Dialogs Cloud?

**["Easier to give your answer"](https://www.g2.com/survey_responses/enablex-dialogs-cloud-review-10513351)**

**Rating:** 5.0/5.0 stars

_— Shivpujan M._

[Read full review](https://www.g2.com/survey_responses/enablex-dialogs-cloud-review-10513351)

**["Quickly adapt chatbots to solve evolving customer needs"](https://www.g2.com/survey_responses/enablex-dialogs-cloud-review-10286330)**

**Rating:** 4.5/5.0 stars

_— Shihab R._

[Read full review](https://www.g2.com/survey_responses/enablex-dialogs-cloud-review-10286330)

### [FocalScope](https://www.g2.com/products/focalscope/reviews)

Easy to use email ticket and live chat helpdesk system.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate FocalScope?

- **Lead Development:** 6.7/10 (Category avg: 8.5/10)
- **Customization :** 6.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind FocalScope?

- **Seller:** [FocalScope](https://www.g2.com/sellers/focalscope)
- **HQ Location:** N/A
- **Twitter:** @FocalScope  
27 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d055ff54f73bad3979b0102450793e62f388cb045f34d9dd42ea7c23163f246a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1635044&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are G2 Users Discussing About FocalScope?

- [What is FocalScope used for?](https://www.g2.com/discussions/focalscope-what-is-focalscope-used-for)
- [What is FocalScope used for?](https://www.g2.com/discussions/what-is-focalscope-used-for)

### [Formilla Live Chat](https://www.g2.com/products/formilla-live-chat/reviews)

Formilla.com is a leading provider of customer messaging software for sales, marketing, and support. With a combination of Live Chat, Email, and In-app messaging tools in one powerful platform, over 12,000 companies worldwide use our software for lead generation, marketing automation, and to improve customer support.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Formilla Live Chat?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 3.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Formilla Live Chat?

- **Seller:** [Formilla Live Chat](https://www.g2.com/sellers/formilla-live-chat)
- **HQ Location:** N/A
- **Twitter:** @Formilla  
246 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Formilla Live Chat?

**["Well Polished Chat System"](https://www.g2.com/survey_responses/formilla-live-chat-review-1420117)**

**Rating:** 4.5/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/formilla-live-chat-review-1420117)

#### What Are G2 Users Discussing About Formilla Live Chat?

- [What is Formilla Live Chat used for?](https://www.g2.com/discussions/what-is-formilla-live-chat-used-for)

### [get.chat Shared WhatsApp Team Inbox](https://www.g2.com/products/get-chat-shared-whatsapp-team-inbox/reviews)

get.chat provides a WhatsApp inbox and integrations solutions for software vendors. The Solution is powered by the official WhatsApp Business API from 360dialog. The solutions include a shared WhatsApp Team Inbox (Acces to 5 agents or more), a HubSpot Integration, a Zapier integration, and access to the WhatsApp Integration API that enables multiple and simultaneous connections.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind get.chat Shared WhatsApp Team Inbox?

- **Seller:** [get.chat](https://www.g2.com/sellers/get-chat)
- **Year Founded:** 2021
- **HQ Location:** Potok Wielki, PL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=036dcc66d652c4fd94cb9dbe5066ec8cb57d9b1962f25b2a051412f7391bdff5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F80697048&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### What Are Recent G2 Reviews of get.chat Shared WhatsApp Team Inbox?

**["WhatsApp team communication made easy & scalable"](https://www.g2.com/survey_responses/get-chat-shared-whatsapp-team-inbox-review-6931366)**

**Rating:** 5.0/5.0 stars

_— Martin S._

[Read full review](https://www.g2.com/survey_responses/get-chat-shared-whatsapp-team-inbox-review-6931366)

### [GetInChat](https://www.g2.com/products/getinchat/reviews)

GetInChat enables live chat conversation between you and visitors of your site.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate GetInChat?

- **Lead Development:** 6.7/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind GetInChat?

- **Seller:** [Stamul](https://www.g2.com/sellers/stamul)
- **Year Founded:** 2017
- **HQ Location:** Arlington Heights, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=433512eb596293f912f16409eb71f0651e05d77caed6c674b52115ddd3959ae5&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstamul&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of GetInChat?

**["My GetInChat Reviev"](https://www.g2.com/survey_responses/getinchat-review-9037976)**

**Rating:** 4.0/5.0 stars

_— Shubham K._

[Read full review](https://www.g2.com/survey_responses/getinchat-review-9037976)

### [HaberChat](https://www.g2.com/products/haberchat/reviews)

HaberChat is a platform that helps businesses and teams communicate more effectively on WhatsApp. It offers a variety of features to help you manage your WhatsApp communication, including: \* Sync your WhatsApp number and collaborate with your team: HaberChat allows you to sync your WhatsApp number with multiple devices and collaborate with your team on WhatsApp messages. This makes it easy to keep track of your conversations and ensure that everyone is on the same page. \* Manage multiple numbers: HaberChat allows you to manage multiple WhatsApp numbers from a single platform. This is useful for businesses that have multiple customer service representatives or that want to use different WhatsApp numbers for different purposes. \* Launch message campaigns: HaberChat allows you to launch message campaigns to your WhatsApp contacts. This is a great way to send mass announcements, promote new products or services, or collect feedback from customers. \* Integrate with other apps: HaberChat integrates with a variety of other apps, including CRM systems, marketing automation platforms, and helpdesk software. This makes it easy to integrate your WhatsApp communication with your other business processes. \* Free trial: HaberChat offers a free trial so you can try out the platform before you buy it. HaberChat is a powerful platform that can help businesses and teams of all sizes improve their WhatsApp communication. If you are looking for a way to streamline your WhatsApp communication, then HaberChat is a great option. Here are some of the benefits of using HaberChat: Improved communication efficiency: HaberChat can help you save time and money by automating your WhatsApp communication. Increased team collaboration: HaberChat makes it easy for your team to collaborate on WhatsApp messages. Improved customer satisfaction: HaberChat can help you provide better customer service by making it easier to respond to customer inquiries. Valuable insights: HaberChat provides you with valuable insights into your WhatsApp communication, such as the number of messages you send and receive, the most popular topics of conversation, and the most active customers. Overall, HaberChat is a powerful platform that can help businesses and teams of all sizes improve their WhatsApp communication. If you are looking for a way to streamline your WhatsApp communication, then HaberChat is a great option.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind HaberChat?

- **Seller:** [HaberChat](https://www.g2.com/sellers/haberchat)
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=40fdac928e6d353c3badd1ad4da2242b9b3c139fe4df19fd5e86f49286d57863&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhaberchat%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About HaberChat?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **affordable pricing** of HaberChat, enhanced by a free trial and versatile deployment options.
- Users value the **automation capabilities** of HaberChat, enhancing efficiency through integration and bulk messaging options.
- Users love the **automation features** of HaberChat, enabling efficient messaging and integration across multiple devices.
- Users appreciate the **automation capabilities** of HaberChat, allowing seamless integration and efficient communication management.
- Users love the **ease of use** of HaberChat, appreciating seamless integration and efficient messaging capabilities.

#### What Are Recent G2 Reviews of HaberChat?

**["Haberchat is providing numerous features to lead the chat world."](https://www.g2.com/survey_responses/haberchat-review-9864050)**

**Rating:** 4.0/5.0 stars

_— ABHIJEET C._

[Read full review](https://www.g2.com/survey_responses/haberchat-review-9864050)

### [HaloCRM](https://www.g2.com/products/halocrm/reviews)

HaloCRM is an all-inclusive customer service platform for exceptional support teams. HaloCRM gives you the power to unify your customer communications into a scalable tool, with powerful out-of-the-box functionality designed to drive unparalleled customer service. The omnichannel platform offers advanced reporting, self-service features, automation, escalation management, satisfaction surveys, virtual agents and much more. Quick to launch, quick to master, and quick to scale, HaloCRM offers a truly unlimited customer service solution delivered by an expert, in-house team.

**Average Rating:** 4.8/5.0

**Total Reviews:** 4

#### Who Is the Company Behind HaloCRM?

- **Seller:** [Halo Service Solutions](https://www.g2.com/sellers/halo-service-solutions)
- **Year Founded:** 1994
- **HQ Location:** Stowmarket, England
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d87348f63fe6a103b77d75b3a24e600ce1d8345b771b5db9fd6add5d120e6cd4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2083634%2F&secure%5Burl_type%5D=linkedin_company_website)  
307 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Do G2 Reviewers Say About HaloCRM?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **hands-on customer support** of HaloCRM, making their onboarding and integration experiences seamless.
- Users appreciate the **ease of use** of HaloCRM, finding its clean UI and integrations helpful for their team.
- Users value the **easy integration** with other tools, streamlining their workflow and enhancing productivity.
- Users appreciate the **easy integration with other tools** in HaloCRM, enhancing their overall productivity and efficiency.
- Users value the **intuitive interface** of HaloCRM, which simplifies navigation and enhances the overall experience.

##### Cons

- Users find the **difficult learning curve** of HaloCRM necessitating multiple training calls for proper understanding.
- Users experienced a **steep learning curve** , requiring multiple training calls to effectively understand HaloCRM.
- Users report a **steep learning curve** with HaloCRM, requiring multiple training sessions to grasp its features.
- Users find that the **technical expertise required** demands additional training sessions to effectively use HaloCRM.

#### What Are Recent G2 Reviews of HaloCRM?

**["Intuitive CRM platform"](https://www.g2.com/survey_responses/halocrm-review-9354498)**

**Rating:** 5.0/5.0 stars

_— Alicia S._

[Read full review](https://www.g2.com/survey_responses/halocrm-review-9354498)

**["Great Omnicannel CRM Tool, Helped us in Efficient Analysis of our Customer Support Team"](https://www.g2.com/survey_responses/halocrm-review-9539241)**

**Rating:** 5.0/5.0 stars

_— Arvind A._

[Read full review](https://www.g2.com/survey_responses/halocrm-review-9539241)

### [Help Sumo](https://www.g2.com/products/help-sumo/reviews)

Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to quickly find related known error data, resolutions and workarounds; convert tickets into Knowledge Base articles; and provide end user accessible Knowledge Base search capabilities

**Average Rating:** 4.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Help Sumo?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 9.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Help Sumo?

- **Seller:** [AJ Square](https://www.g2.com/sellers/aj-square)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=20476bff37e4a1379abb179d4a9237097e40560e970b475332cf9ca1da8ce16d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faj-square-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium

#### What Do G2 Reviewers Say About Help Sumo?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **analytics and reporting capabilities** of Help Sumo for enhancing customer interaction tracking and support performance.
- Users value the **analytics and reporting capabilities** of Help Sumo, enhancing their customer support and performance tracking.
- Users appreciate the **analytics and reporting capabilities** of Help Sumo, empowering them to improve support performance effectively.
- Users value the **analytics and reporting capabilities** of Help Sumo, aiding in data-driven support improvements.
- Users value the **reporting capabilities** of Help Sumo for tracking interactions and enhancing support performance effectively.

##### Cons

- Users find **integration difficulty** with Help Sumo challenging, facing compatibility issues with existing business tools.
- Users face **integration issues** with Help Sumo, as compatibility with existing tools can be limited and challenging.
- Users face challenges due to the **lack of integrations** , making it difficult to connect with existing business tools.
- Users face **integration limitations** with Help Sumo, complicating compatibility with existing business tools and requiring extra development work.
- Users face **limited integrations** with Help Sumo, complicating compatibility with existing business tools and processes.

#### What Are Recent G2 Reviews of Help Sumo?

**["Help Sumo"](https://www.g2.com/survey_responses/help-sumo-review-8182876)**

**Rating:** 5.0/5.0 stars

_— Giorgos M._

[Read full review](https://www.g2.com/survey_responses/help-sumo-review-8182876)

#### What Are G2 Users Discussing About Help Sumo?

- [What is Help Sumo used for?](https://www.g2.com/discussions/help-sumo-what-is-help-sumo-used-for)
- [What is Help Sumo used for?](https://www.g2.com/discussions/what-is-help-sumo-used-for)

- [‹ Prev ‹ Prev](/categories/live-chat?hsCtaTracking=5312064f-7efb-4e24-a342-9053d17b70b1%7C5a6ceae5-f520-4740-96e0-5e7de0eccd34&order=g2_score&page=20#product-list)
- [1](/categories/live-chat?hsCtaTracking=5312064f-7efb-4e24-a342-9053d17b70b1%7C5a6ceae5-f520-4740-96e0-5e7de0eccd34&order=g2_score#product-list)
- [2](/categories/live-chat?hsCtaTracking=5312064f-7efb-4e24-a342-9053d17b70b1%7C5a6ceae5-f520-4740-96e0-5e7de0eccd34&order=g2_score&page=2#product-list)
- …
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- [18](/categories/live-chat?hsCtaTracking=5312064f-7efb-4e24-a342-9053d17b70b1%7C5a6ceae5-f520-4740-96e0-5e7de0eccd34&order=g2_score&page=18#product-list)
- [19](/categories/live-chat?hsCtaTracking=5312064f-7efb-4e24-a342-9053d17b70b1%7C5a6ceae5-f520-4740-96e0-5e7de0eccd34&order=g2_score&page=19#product-list)
- [20](/categories/live-chat?hsCtaTracking=5312064f-7efb-4e24-a342-9053d17b70b1%7C5a6ceae5-f520-4740-96e0-5e7de0eccd34&order=g2_score&page=20#product-list)
- 21
- [22](/categories/live-chat?hsCtaTracking=5312064f-7efb-4e24-a342-9053d17b70b1%7C5a6ceae5-f520-4740-96e0-5e7de0eccd34&order=g2_score&page=22#product-list)
- [23](/categories/live-chat?hsCtaTracking=5312064f-7efb-4e24-a342-9053d17b70b1%7C5a6ceae5-f520-4740-96e0-5e7de0eccd34&order=g2_score&page=23#product-list)
- [24](/categories/live-chat?hsCtaTracking=5312064f-7efb-4e24-a342-9053d17b70b1%7C5a6ceae5-f520-4740-96e0-5e7de0eccd34&order=g2_score&page=24#product-list)
- [25](/categories/live-chat?hsCtaTracking=5312064f-7efb-4e24-a342-9053d17b70b1%7C5a6ceae5-f520-4740-96e0-5e7de0eccd34&order=g2_score&page=25#product-list)
- …
- [30](/categories/live-chat?hsCtaTracking=5312064f-7efb-4e24-a342-9053d17b70b1%7C5a6ceae5-f520-4740-96e0-5e7de0eccd34&order=g2_score&page=30#product-list)
- [31](/categories/live-chat?hsCtaTracking=5312064f-7efb-4e24-a342-9053d17b70b1%7C5a6ceae5-f520-4740-96e0-5e7de0eccd34&order=g2_score&page=31#product-list)
- [Next › Next ›](/categories/live-chat?hsCtaTracking=5312064f-7efb-4e24-a342-9053d17b70b1%7C5a6ceae5-f520-4740-96e0-5e7de0eccd34&order=g2_score&page=22#product-list)

Spotlight Categories

[HCM Software](https://www.g2.com/categories/hcm-software)

[Payroll Software](https://www.g2.com/categories/payroll)

[Media Monitoring Software](https://www.g2.com/categories/media-monitoring)

[Digital Asset Management Software](https://www.g2.com/categories/digital-asset-management)

[Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Live Chat Themes](/categories/live-chat/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates.

### Core Capabilities of Live Chat Software

To qualify for inclusion in the Live Chat category, a product must:

- Provide instant messaging capabilities between customer service representatives and website visitors
- Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

### Common Use Cases for Live Chat Software

Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include:

- Providing immediate support for product questions, technical issues, and website navigation
- Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood
- Reducing response times compared to ticket-based support systems to improve first-contact resolution rates

### How Live Chat Software Differs from Other Tools

Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation).

### Insights from G2 on Live Chat Software

Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption.

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