# Best Live Chat Software - Page 14

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 464

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,800+ Authentic Reviews
- 464+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

**Sponsored**

### Social Intents

Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from popular business collaboration tools such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex. By integrating live chat and AI chatbots into platforms that organizations already utilize, Social Intents eliminates the need for context switching, allowing for a more efficient and cohesive communication experience. Primarily targeted at customer service and sales teams, Social Intents is ideal for organizations looking to improve their online engagement without the complications of adopting additional messaging tools. The platform is particularly beneficial for businesses that handle a high volume of inquiries and require a seamless way to interact with customers across various channels. By providing a unified communication solution, Social Intents helps companies streamline their customer interactions and enhance overall service quality. Users can engage visitors through a web chat widget and popular messaging platforms like WhatsApp, Facebook Messenger, and SMS, ensuring that customers can reach out through their preferred method. This flexibility in communication channels caters to diverse customer preferences, making it easier for businesses to connect with their audience. The ability to meet customers where they are enhances engagement and fosters a more responsive customer service environment. One of the standout features of Social Intents is its capability to build AI chatbots powered by OpenAI's ChatGPT. Users can train these chatbots with their website content in just one click, allowing for quick deployment and immediate assistance for common inquiries. This feature not only enhances response times but also ensures that customers receive accurate information. When more complex issues arise, the platform allows for seamless escalation to human agents, ensuring that customers receive the support they need without delay. The integration of AI chatbots with live chat capabilities offers significant benefits to organizations. By automating responses to frequently asked questions, businesses can free up their human agents to focus on more intricate customer interactions. This dual approach not only improves operational efficiency but also enhances customer satisfaction by providing timely and relevant support. Social Intents distinguishes itself in its category by combining the power of AI with the personal touch of human interaction, creating a balanced and effective customer service solution.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-14T14%3A04%3A51Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=84670&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3FhsCtaTracking%3D1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%257C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b%26locale%3Dfr%26page%3D14&secure%5Btoken%5D=3bc204942689f6ab85d7347af77b4500bf12d78cada9b5e71bb2c458afd1bd25&secure%5Burl%5D=https%3A%2F%2Fsocialintents.com%3Futm_campaign%3Dg2%26utm_content%3Dfree-trial%26utm_medium%3Dg2%26utm_source%3Dmyg2&secure%5Burl_type%5D=custom_url)

### [KODIF](https://www.g2.com/products/kodif/reviews)

KODIF offers the first full AI workforce for e-commerce brands. We help you support customers across their entire journey, while reducing the load on human agents and driving more revenue through subscriptions, upsells, and smarter shopping experiences. We start by giving every brand an AI Agent. Depending on your needs, these agents all have different skills and capabilities, but in all cases they can connect into your backend systems: order management, warehouse tools, subscription management and more, so it can automate meaningful actions, not just conversations. There are three tiers: Tier 1 focuses on chat, delivering personalized, human-like conversations connected directly in your help desk and e-commerce platform for real-time information and human agent handoffs. Tier 2 expands into channels like email and SMS, offering authenticated, high-personalization experiences and the ability to manage segmented knowledge for global brands. And our Super Agent takes it further, connecting across all channels and including more personalization techniques and segmentation of knowledge across brands or geographies. All of our Agents act as AI Shoppers, a concierge that drives revenue by recommending products, creating bundles, boosting retention, and making sure customers always find the right fit. On top of that, you can hire two powerful AI Specialists: The AI Manager, who oversees your AI agents, identifies and helps you fill knowledge gaps, ensures accuracy through testing, and alerts you to volume spikes or new customer needs. The AI Analyst, who intelligently tags conversations and provides deep insights so you can improve your products, services, and make faster business decisions. Put it all together, and KODIF gives you end-to-end AI coverage across the e-commerce journey: delight customers, reduce manual effort, and unlock new sales opportunities, all with a workforce that learns and scales with your business.

**Average Rating:** 4.8/5.0

**Total Reviews:** 30

#### How Do G2 Users Rate KODIF?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lead Development:** 7.3/10 (Category avg: 8.5/10)
- **Customization :** 9.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind KODIF?

- **Seller:** [KODIF](https://www.g2.com/sellers/kodif)
- **Year Founded:** 2021
- **HQ Location:** Palo Alto, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=39f04474eccf15b6566e9d07708618e58656eab0e79f6a07f4d2b26726af290d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkodifai%2F&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Goods
- **Company Size:** 71% Medium, 19% Small

#### What Do G2 Reviewers Say About KODIF?

_AI-generated summary from verified user reviews_

##### Pros

- Users find KODIF incredibly **easy to use** , appreciating its intuitive interface and efficient information handling capabilities.
- Users find the **helpful support team** at Kodif invaluable for customization and efficient service delivery.
- Users appreciate the **responsive customer support** from Kodif, enhancing efficiency and improving overall service delivery.
- Users highlight KODIF's **efficiency** , enjoying streamlined tasks and faster responses that enhance productivity and customer satisfaction.
- Users value the **automation functionalities** of Kodif, enhancing efficiency and streamlining customer support processes.

##### Cons

- Users note the **complexity of automations** in KODIF, often requiring engineer assistance for optimal setup.
- Users face **integration difficulties** with KODIF, requiring custom solutions that complicate setup and management.
- Users face **integration challenges** with KODIF, requiring extra engineering support for effective data handoffs and functionality.
- Users find the **lack of integrations** with KODIF challenging, requiring extra engineering support for effective setup.
- Users face a slight **learning curve** with the UI, but it improves quickly with inquiries and support.

#### What Are Recent G2 Reviews of KODIF?

**["Incredible AI Customer Support Option, Always Open to Feedback, but the UI Needs Major Improvement"](https://www.g2.com/survey_responses/kodif-review-12704371)**

**Rating:** 4.0/5.0 stars

_— Saad M._

[Read full review](https://www.g2.com/survey_responses/kodif-review-12704371)

**["Unmatched AI Performance and Exceptional Support with KODIF"](https://www.g2.com/survey_responses/kodif-review-11918921)**

**Rating:** 5.0/5.0 stars

_— Lauryn D._

[Read full review](https://www.g2.com/survey_responses/kodif-review-11918921)

### [OneHash Chat](https://www.g2.com/products/onehash-chat/reviews)

OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and comprehensive. Some notable features are - Unlimited Inbox - Unlimited Agents - Chat Widgets - AI Assist via OpenAI - Chatbot - Messenger, Telegram, email, Line Inbox - Workflow Automation - User Permission on Inbox - Canned Response - Generate reports (CSAT, Open Conversations, Conversation Traffic, Conversations by Agents etc.) - Add Label to the conversation - Event and Condition based Automation - Run Campaign on the Inbox - Import and Export Contacts

**Average Rating:** 4.8/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate OneHash Chat?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 9.2/10 (Category avg: 8.5/10)
- **Customization :** 7.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind OneHash Chat?

- **Seller:** [OneHash](https://www.g2.com/sellers/onehash)
- **Year Founded:** 2020
- **HQ Location:** Delaware
- **Twitter:** @OneHash  
593 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22bed1ad7527530dcac78273c7f2db7a15eaa592c7fdbdf8f5990fa145c1f411&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonehash&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 62% Small, 38% Medium

#### What Do G2 Reviewers Say About OneHash Chat?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly interface** of OneHash Chat, enhancing team communication and efficiency daily.
- Users appreciate the **collaboration efficiency** of OneHash Chat, which enhances team communication and streamlines daily tasks.
- Users appreciate the **ease of communication** with OneHash Chat, enhancing team collaboration through its simple and efficient interface.
- Users appreciate the **ease of use** of OneHash Chat, which greatly enhances team communication and efficiency.
- Users love the **easy communication** with OneHash Chat, praising its simple interface and efficient collaboration tools.

#### What Are Recent G2 Reviews of OneHash Chat?

**["Excellent Addition for Customer Support Teams"](https://www.g2.com/survey_responses/onehash-chat-review-9966138)**

**Rating:** 5.0/5.0 stars

_— Aditya N._

[Read full review](https://www.g2.com/survey_responses/onehash-chat-review-9966138)

**["OneHash Chat: Streamlined Communication & Faster Conversions"](https://www.g2.com/survey_responses/onehash-chat-review-9893942)**

**Rating:** 4.5/5.0 stars

_— Jenis K._

[Read full review](https://www.g2.com/survey_responses/onehash-chat-review-9893942)

### [Salesmate](https://www.g2.com/products/salesmate/reviews)

Salesmate is an AI-powered Customer Relationship Management (CRM) platform built for mid-market and enterprise teams that need a connected system to run revenue operations at scale. It centralizes customer data, deal pipelines, tasks, and conversations so sales, marketing, support, and revenue operations stay aligned on every account. By bringing execution and visibility into one place, Salesmate reduces operational friction and helps teams move faster from first touch to renewal. Salesmate is designed for organizations scaling across teams, regions, and customer segments - and looking for a CRM that supports structured processes without slowing people down. The platform supports key revenue workflows such as capturing and qualifying leads, managing complex sales cycles, coordinating cross-team handoffs, and tracking performance through reporting and forecasting. Automation through no-code workflows and sequences reduces repetitive work, standardizes best practices, and ensures timely follow-ups without adding unnecessary complexity. A core strength of Salesmate is communication visibility and execution discipline. With seamless email synchronization and tracking, teams can monitor engagement and keep every interaction tied to the right contact, company, and deal. Built-in meeting scheduling improves speed-to-lead and responsiveness, while dashboards and reports give leaders the clarity they need to forecast accurately, identify bottlenecks, and optimize conversion across the funnel. Skara extends Salesmate with CRM-native AI agents that don’t just answer questions - they take action across the customer lifecycle. Skara can engage prospects and customers through real-time conversations, qualify and route inbound leads, book meetings using calendar availability and time-zone logic, and automatically create or update CRM records to keep pipelines clean. Beyond pre-sales, Skara can handle repetitive support requests using knowledge bases, deflect tickets, capture structured data through conversational forms, trigger workflows, assign owners, and escalate complex cases with full context and summaries. For eCommerce and digital-first businesses, Skara also enables conversational commerce use cases such as guided product discovery, answering product and availability questions, handling order status and returns, and capturing high-intent signals that flow directly into the CRM. Together, Salesmate and Skara help mid-market and enterprise organizations operate with greater speed and precision - delivering more qualified conversations, cleaner data, stronger handoffs between teams, and a customer experience that feels responsive and personalized at every stage.

**Average Rating:** 4.7/5.0

**Total Reviews:** 114

#### How Do G2 Users Rate Salesmate?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Salesmate?

- **Seller:** [Salesmate](https://www.g2.com/sellers/salesmate)
- **Company Website:** www.salesmate.io
- **Year Founded:** 2016
- **HQ Location:** Charlotte, NC
- **Twitter:** @SalesmateIO  
2,114 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=290cb4c166201cbf87ee7970d9e1472402088a8357006eb81beffe9beb6f06b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmate%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 73% Small, 14% Medium

#### What Do G2 Reviewers Say About Salesmate?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Salesmate, finding it intuitive and convenient for managing their sales functions.
- Users commend Salesmate's **excellent customer support** , appreciating quick responses and a clean interface for enhanced experience.
- Users love the **super clean interface** and **amazing customer care** that enhance their Salesmate experience.
- Users appreciate the **amazing support** from Salesmate, which greatly enhances their user experience and confidence.
- Users appreciate the **efficient automation features** of Salesmate, significantly saving time and enhancing productivity during the sales process.

##### Cons

- Users encounter **integration issues** with Salesmate, affecting workflow automation and third-party compatibility experiences.
- Users find the **limited features** of Salesmate challenging, particularly regarding advanced configurations and third-party integrations.
- Users find **missing features** in Salesmate, particularly in customer support, email management, and mobile functionality.
- Users face a **learning curve** for advanced configurations, requiring significant involvement from technical support initially.
- Users find Salesmate to be **not intuitive** , requiring technical help for advanced configurations and setup adjustments.

#### What Are Recent G2 Reviews of Salesmate?

**["Dream Team"](https://www.g2.com/survey_responses/salesmate-review-12820899)**

**Rating:** 5.0/5.0 stars

[Read full review](https://www.g2.com/survey_responses/salesmate-review-12820899)

**["The first CRM that actually keeps up with my deal flow"](https://www.g2.com/survey_responses/salesmate-review-12970513)**

**Rating:** 5.0/5.0 stars

_— Verified User in Real Estate_

[Read full review](https://www.g2.com/survey_responses/salesmate-review-12970513)

#### What Are G2 Users Discussing About Salesmate?

- [Is HubSpot free?](https://www.g2.com/discussions/is-hubspot-free)
- [Who owns Salesmate?](https://www.g2.com/discussions/who-owns-salesmate) - 1 comment
- [Is Salesmate good?](https://www.g2.com/discussions/is-salesmate-good) - 1 comment
- [How does Salesmate work?](https://www.g2.com/discussions/how-does-salesmate-work)

### [ControlHippo](https://www.g2.com/products/controlhippo/reviews)

ControlHippo is Omnichannel Conversational AI Platform designed to streamline customer communication across multiple channels, including AI Chatbot, WhatsApp Business API, Instagram, Telegram, Facebook Messenger, email, and more. By consolidating all interactions into a unified inbox, ControlHippo enables businesses to manage conversations efficiently, automate responses, and gain valuable insights through advanced analytics. Key Features & Benefits: Omnichannel Communication: Manage conversations from AI Chatbot, WhatsApp, Instagram, Telegram, Email, Facebook Messenger, and more, all in one place. SMS Shared Inbox: Centralize all SMS conversations assign, respond, and collaborate on customer queries in real-time, without switching tabs. Perfect for support, sales, and service teams. AI Chat Agent: Automatically handles queries, qualifies leads, and delivers personalized responses using contextual understanding. Voice: Take full control of your calling workflows - manage outreach, support, and follow-ups efficiently, all in one place. WhatsApp Business API: Connect with customers at scale using the official WhatsApp Business API with automation, message templates, and compliance support. Multichannel Integrations: Integrate seamlessly with CRMs, helpdesk software, eCommerce platforms, and other tools to ensure consistent communication. AI-Powered Workflows: Automate responses, qualify leads, and route chats intelligently with customizable AI workflows to improve efficiency and customer experience.

**Average Rating:** 4.7/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate ControlHippo?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 8.5/10 (Category avg: 8.5/10)
- **Customization :** 9.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.5/10 (Category avg: 8.1/10)

#### Who Is the Company Behind ControlHippo?

- **Seller:** [ControlHippo](https://www.g2.com/sellers/controlhippo)
- **HQ Location:** Claymont
- **Twitter:** @controlhippo  
28 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2c887c82ddec0f55fa98a457de4bb87149bb23a7fb74072b031086bae8d300b8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcontrolhippo&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 62% Small, 38% Medium

#### What Do G2 Reviewers Say About ControlHippo?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of ControlHippo, highlighting its intuitive dashboard and effortless onboarding experience.
- Users find ControlHippo to be **affordable** , effectively lowering costs while enhancing productivity and workflow efficiency.
- Users appreciate the **automation features** of ControlHippo, streamlining workflows and saving time in SaaS management.
- Users praise the **automation features** of ControlHippo, which streamline workflows and save time effectively.
- Users enjoy the **user-friendly chat features** of ControlHippo, making communication easy and efficient.

#### What Are Recent G2 Reviews of ControlHippo?

**["Easy to setup for Managing Multiple Messaging Platforms at one place"](https://www.g2.com/survey_responses/controlhippo-review-10816830)**

**Rating:** 5.0/5.0 stars

_— Akshat A._

[Read full review](https://www.g2.com/survey_responses/controlhippo-review-10816830)

**["Simplifying SaaS Management with Ease and Efficiency"](https://www.g2.com/survey_responses/controlhippo-review-9059163)**

**Rating:** 5.0/5.0 stars

_— Nikunj D._

[Read full review](https://www.g2.com/survey_responses/controlhippo-review-9059163)

### [Fortifi](https://www.g2.com/products/fortifi/reviews)

Fortifi is the all-in-one business software for sales, marketing, customer support and billing teams. Helping you to acquire new customers, nurture existing ones and make getting paid a breeze, Fortifi has all the tools you need to run your business, from one intelligent and user friendly platform.

**Average Rating:** 4.4/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Fortifi?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 8.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Fortifi?

- **Seller:** [Fortifi](https://www.g2.com/sellers/fortifi)
- **Year Founded:** 2014
- **HQ Location:** Fareham, Hampshire
- **Twitter:** @fortificloud  
268 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=10728df86f813e8e6415af9684cf7460a3569459c04aa61f8e5a191f58b9d551&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffortifi%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services
- **Company Size:** 47% Small, 33% Medium

#### What Do G2 Reviewers Say About Fortifi?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **all-in-one solution** of Fortifi for seamless CRM, enhancing personalized customer service and efficiency.
- Users appreciate the **centralized management of customer interactions** in Fortifi, enhancing personalized service and efficiency.
- Users appreciate the **centralized customer data** in Fortifi, enhancing personalized service and support ticket management.
- Users appreciate the **effective customer support** provided by Fortifi, enabling personalized service through centralized interactions.
- Users appreciate the **ease of use** of Fortifi, highlighted by its intuitive interface and smooth setup process.

##### Cons

- Users find the **pricing of Fortifi** to be the only downside, affecting its overall appeal and accessibility.

#### What Are Recent G2 Reviews of Fortifi?

**["Streamlines Billing with Robust Compliance Features"](https://www.g2.com/survey_responses/fortifi-review-12546313)**

**Rating:** 4.0/5.0 stars

_— Riederer B._

[Read full review](https://www.g2.com/survey_responses/fortifi-review-12546313)

**["All-in-One Platform with EU Compliance, Needs Better B2B Flexibility"](https://www.g2.com/survey_responses/fortifi-review-12462704)**

**Rating:** 4.0/5.0 stars

_— Lehning S._

[Read full review](https://www.g2.com/survey_responses/fortifi-review-12462704)

#### What Are G2 Users Discussing About Fortifi?

- [Is Epicor good software?](https://www.g2.com/discussions/fortifi-is-epicor-good-software)
- [Is Epicor good software?](https://www.g2.com/discussions/is-epicor-good-software)
- [How does Epicor system work?](https://www.g2.com/discussions/how-does-epicor-system-work)
- [What are the main components of Fortify?](https://www.g2.com/discussions/what-are-the-main-components-of-fortify)
- [What is Fortify software used for?](https://www.g2.com/discussions/what-is-fortify-software-used-for)

### [Gleantap](https://www.g2.com/products/gleantap/reviews)

Gleantap is an AI-powered customer engagement, CRM, and marketing automation platform built for fitness, wellness, healthcare, retail, and entertainment businesses that want to grow faster, boost retention, and increase customer lifetime value. With Gleantap, you can automate the entire member journey — from first lead to loyal advocate — through behavior-based workflows, AI messaging, gamified experiences, and personalized loyalty programs. The platform unifies CRM, automation, communication, and loyalty into a single hub that helps your business drive customer engagement, referrals, and repeat visits across multiple locations — even while you sleep. Key Features - All-in-One CRM – Manage leads, members, and conversations across SMS, email, and chat. - Marketing Automation – Create behavior-driven workflows to nurture leads and retain customers. - AI-Driven Messaging – Send personalized, timely communication powered by artificial intelligence. - Gamification & Loyalty – Reward engagement with points, tiers, badges, and rewards that motivate members to come back more often. - Omnichannel Communication – Reach customers wherever they are: text, email, Facebook, Instagram, WhatsApp, web chat, and Google Business Messages. - Reputation & Referrals – Automatically collect reviews and generate referrals from your happiest customers across business locations. - Analytics & Dashboards – Measure performance with deep insights into conversions, retention, and campaign ROI. Why Businesses Choose Gleantap - Built for fitness, wellness, healthcare, retail, and entertainment businesses - Proven to deliver 2× higher sales conversions and 25% better retention - Helps build member loyalty and gamified engagement with personalized campaigns - Trusted by leading brands like Planet Fitness, RockBox Fitness, and F45 - Replaces multiple tools with one unified customer engagement platform

**Average Rating:** 4.5/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate Gleantap?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Lead Development:** 7.3/10 (Category avg: 8.5/10)
- **Customization :** 7.5/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.1/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Gleantap?

- **Seller:** [Gleantap](https://www.g2.com/sellers/gleantap)
- **Year Founded:** 2018
- **HQ Location:** Austin, US
- **Twitter:** @gleantap  
584 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6017cb1c38516a9e5fe61b898a70b3b46cdd27725064226a4e44ca7cc34b9d31&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgleantap%2F&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Health, Wellness and Fitness
- **Company Size:** 63% Small, 32% Medium

#### What Do G2 Reviewers Say About Gleantap?

_AI-generated summary from verified user reviews_

##### Pros

- Users are thrilled about the **automation features** of Gleantap, making client management and campaigns effortless and effective.
- Users value the **ease and variety of automation features** in Gleantap, enhancing customer journeys effectively.
- Users commend the **extremely helpful customer support** of Gleantap, appreciating their responsiveness and dedication to client success.
- Users appreciate the **ease of use** of Gleantap, which streamlines communication and enhances overall efficiency in workflows.
- Users love the **user-friendly automation features** of Gleantap, enhancing member communication and campaign effectiveness.

##### Cons

- Users find the **learning curve steep** , particularly with onboarding and managing training effectively, complicating the experience.
- Users find the **difficult setup** of Gleantap challenging, especially during onboarding and form configuration.
- Users experience a **difficult learning curve** with Gleantap, causing challenges during onboarding and training processes.
- Users find the **setup process for forms not intuitive** , making campaign creation challenging and cumbersome.
- Users experience **software glitches** with Gleantap, which can disrupt usability and necessitate patience during updates.

#### What Are Recent G2 Reviews of Gleantap?

**["User-Friendly and Effective CRM Solution"](https://www.g2.com/survey_responses/gleantap-review-12560728)**

**Rating:** 5.0/5.0 stars

_— Whitney S._

[Read full review](https://www.g2.com/survey_responses/gleantap-review-12560728)

**["Empowers Sales with Intuitive Outreach Tools"](https://www.g2.com/survey_responses/gleantap-review-12022208)**

**Rating:** 5.0/5.0 stars

_— Jacki M._

[Read full review](https://www.g2.com/survey_responses/gleantap-review-12022208)

#### What Are G2 Users Discussing About Gleantap?

- [What is Gleantap used for?](https://www.g2.com/discussions/what-is-gleantap-used-for)

### [Hey Oliver](https://www.g2.com/products/hey-oliver/reviews)

“Hey Oliver” is a marketing automation tool that tracks and monitors each one of your website visitors, their behavior and browsing patterns in real-time. At the same time, it identifies potential clients by analyzing their behavior and transaction data and gets insights into what each customer is looking for or interested in. With the help of our lead scoring algorithm, “Hey Oliver” can identify both positive and negative customers, nurture and process them with the use of a full suite of sophisticated tools. Website leads can get automated, personalized and engaged actions aiming to increase engagement, build trust with the company and help them progress along the sales funnel, fill in an enquiry form, contact the company or whatever the marketing strategy is. “Hey Oliver” can run marketing campaigns to reach potential customers even if they are not browsing the website at the time, via inbound marketing, push notifications, email marketing and real time chat. With Hey Oliver, you can create simple marketing campaigns such as a simple announcement, or more advanced campaigns based on criteria, for example, to reach a group of visitors with an offer who are at least 40% interested in a double bed room in London, with sea-view, coming from Germany in July.

**Average Rating:** 4.4/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Hey Oliver?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Lead Development:** 8.8/10 (Category avg: 8.5/10)
- **Customization :** 8.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.2/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Hey Oliver?

- **Seller:** [Hey Oliver Limited](https://www.g2.com/sellers/hey-oliver-limited)
- **Year Founded:** 2016
- **HQ Location:** Nicosia, Nicosia
- **Twitter:** @HeyOlivercom  
694 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=91883f368f7957461baa5d32161c91500bb23d9fc60c8c5e94da29ceb94e873a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fheyoliver%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 56% Small, 44% Medium

#### What Are Recent G2 Reviews of Hey Oliver?

**["Best Marketing Automation Software"](https://www.g2.com/survey_responses/hey-oliver-review-4997139)**

**Rating:** 4.0/5.0 stars

_— Vivek D._

[Read full review](https://www.g2.com/survey_responses/hey-oliver-review-4997139)

**["Grow your costumer base!"](https://www.g2.com/survey_responses/hey-oliver-review-4978291)**

**Rating:** 5.0/5.0 stars

_— Ely H._

[Read full review](https://www.g2.com/survey_responses/hey-oliver-review-4978291)

#### What Are G2 Users Discussing About Hey Oliver?

- [What is Hey Oliver used for?](https://www.g2.com/discussions/what-is-hey-oliver-used-for)

### [Messangi](https://www.g2.com/products/messangi/reviews)

Messangi is a unified multichannel engagement platform designed to help enterprises, independent software vendors (ISVs), and business process outsourcing (BPO) companies connect their operational systems to the communication channels their customers prefer, including SMS, WhatsApp, RCS, Email, and Voice. This platform goes beyond traditional messaging solutions by treating communication as an integral part of business workflows rather than just a series of disconnected interactions. The product is particularly beneficial for organizations that require a comprehensive communications infrastructure. Messangi offers an API-first Communications Platform as a Service (CPaaS) tailored for developers, a No-Code Broadcast User Interface (UI) for operations teams, and a fully white-labeled multi-tenant platform for service providers looking to create their own branded engagement solutions. This versatility makes Messangi suitable for a wide range of industries, from telecommunications to customer service, where effective communication is crucial for operational success. One of the standout features of Messangi is its "Invisible Engine," which empowers BPOs and telecommunications companies to move away from reselling vendor-branded tools. Instead, they can utilize Messangi's white-label infrastructure to launch proprietary digital engagement platforms in a matter of days. This capability allows businesses to maintain control over their brand, client relationships, and profit margins, ultimately enhancing their market position. Messangi also addresses specific regional challenges, particularly in Latin America and the Caribbean, where it excels in solving the "last mile" problem that larger global companies often struggle with. The platform provides unmatched local route compliance, local billing, and hands-on WhatsApp Business onboarding, making it a valuable resource in high-friction markets. Additionally, Messangi facilitates workflow orchestration by allowing seamless transitions between AI-powered chatbots and live agents, as well as automating alerts and notifications directly from existing customer relationship management (CRM), enterprise resource planning (ERP), and billing systems. By consolidating their technology stack with Messangi, organizations can stop margin erosion caused by managing multiple disconnected messaging tools. The platform accelerates speed-to-market, enabling businesses to launch verified WhatsApp campaigns and create multi-tenant client environments significantly faster than traditional methods. Furthermore, Messangi helps companies scale without increasing headcount by deflecting tier-one support queries through integrated bots, allowing human resources to focus on high-value interactions. This combination of features positions Messangi as a comprehensive solution for modern communication challenges faced by enterprises today.

**Average Rating:** 4.7/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Messangi?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Messangi?

- **Seller:** [Messangi](https://www.g2.com/sellers/messangi)
- **Company Website:** www.messangi.com
- **Year Founded:** 2001
- **HQ Location:** Miami, Florida
- **Twitter:** @messangi  
792 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bfa5a51d574eb214ae310cbfe8458ea5e42766aa95d698371bc2f3e9da298653&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmessangi&secure%5Burl_type%5D=linkedin_company_website)  
54 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 56% Small, 44% Medium

#### What Do G2 Reviewers Say About Messangi?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Messangi, finding it user-friendly with excellent customer support for seamless communication.
- Users appreciate the **effective communication solutions** of Messangi, enhancing interaction and performance for their companies.
- Users highlight the **exceptional customer support** of Messangi, noting prompt assistance and helpfulness at all times.
- Users value the **flexibility** of Messangi, enabling seamless communication and scalability to meet growing business needs.
- Users value the **effective communication solutions** of Messangi, enhancing performance and streamlining interactions across platforms.

##### Cons

- Users find the **reporting challenging** , needing improvements for easier access to detailed metrics directly in dashboards.
- Users find the **complex setup** of Messangi challenging, needing expertise to integrate with other software.
- Users highlight the **limited dashboard functionality** that requires manual data manipulation for detailed reporting.
- Users find the **difficult setup** of Messangi challenging, needing specialized expertise for proper integration with other software.
- Users find the **inadequate reporting** in Messangi frustrating, desiring better granularity and direct dashboard insights.

#### What Are Recent G2 Reviews of Messangi?

**["A reliable and agile ally for our communications"](https://www.g2.com/survey_responses/messangi-review-11583112)**

**Rating:** 4.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/messangi-review-11583112)

**["Best platform for multi-channel communication with customers"](https://www.g2.com/survey_responses/messangi-review-10062940)**

**Rating:** 5.0/5.0 stars

_— Maria T._

[Read full review](https://www.g2.com/survey_responses/messangi-review-10062940)

### [SaleSmartly](https://www.g2.com/products/salesmartly/reviews)

SaleSmartly是一款客户高效聊天工具，旨在协助您高效管理客服聊天效率，促进业务高效率。SaleSmartly接入全球主流的社媒渠道，如Facebook、Instagram、WhatsApp、Line、Telegram、Email等，实现聊天自动化和智能化，提高员工效率和客户满意度。SaleSmartly还可以提供网页聊天插件，支持跨媒体和多账号聚合，让您的网站访客可以方便地与您沟通。SaleSmartly还可以帮助您进行自动化营销，通过智能机器人和个性化消息，提升您的销售转化率。SaleSmartly适合各行各业的企业使用，无论是电商、教育、旅游、金融还是其他领域，都可以通过SaleSmartly提升您的业务水平。

**Average Rating:** 4.5/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate SaleSmartly?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind SaleSmartly?

- **Seller:** [SaleSmartly](https://www.g2.com/sellers/salesmartly)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=37367bb50121e88fbcdbbf400ef945db3f7399eab61d6bd8ec8851ddde04ee25&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmartly-global%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 69% Small, 13% Medium

#### What Do G2 Reviewers Say About SaleSmartly?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in SaleSmartly, benefiting from streamlined communication and intuitive setup.
- Users value the **simplified communication** and organization features of SaleSmartly, enhancing overall workflow and efficiency.
- Users love the **automation features** of SaleSmartly for enhancing lead management and improving response times effectively.
- Users value the **centralized management** of SaleSmartly, enhancing organization and speeding up customer responses across various channels.
- Users value the **simplicity of communication** in SaleSmartly, enhancing organization and response time across multiple platforms.

##### Cons

- Users note the **steep learning curve** of SaleSmartly, requiring significant time and effort to grasp its features effectively.
- Users find the **steep learning curve** of SaleSmartly challenging, requiring significant time and effort to master its features.
- Users face **automation complexity** , needing additional tutorials for a smoother onboarding experience with SaleSmartly.
- Users find the **difficult setup** of SaleSmartly challenging, requiring significant time investment to understand its features.
- Users find the setup process **time-consuming** , often needing tutorials for guidance on automation features.

#### What Are Recent G2 Reviews of SaleSmartly?

**["Effortlessly Manages Multi-Channel Conversations, But Needs Better Automation Support"](https://www.g2.com/survey_responses/salesmartly-review-13169196)**

**Rating:** 4.5/5.0 stars

_— Terry Devis ._

[Read full review](https://www.g2.com/survey_responses/salesmartly-review-13169196)

**["Intelligent Automation and Time Savings"](https://www.g2.com/survey_responses/salesmartly-review-13116537)**

**Rating:** 5.0/5.0 stars

_— Lucas R._

[Read full review](https://www.g2.com/survey_responses/salesmartly-review-13116537)

### [social.plus](https://www.g2.com/products/social-social-plus/reviews)

At Social+, we are on a mission to redefine social networking by providing brands with all the technology they need to deliver curated, engaging and privacy-first social experiences directly within their apps. Our comprehensive suite of pre-built components and cutting edge AI-powered insights enables brands to increase app engagement, retention and revenues while retaining control over their users’ data. Headquartered in London, we power in-app communities for millions of end-users and hundreds of brands globally. The best version of every app is Social+

**Average Rating:** 4.3/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate social.plus?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 8.6/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind social.plus?

- **Seller:** [social.plus](https://www.g2.com/sellers/social-plus)
- **Year Founded:** 2021
- **HQ Location:** London, GB
- **Twitter:** @socialpluscorp  
476 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ef79df92cddd4c3c45def7286e00221a5113cd503f3e470bab4d2cecbfaf8ce7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsocialpluscorp%2F&secure%5Burl_type%5D=linkedin_company_website)  
235 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 53% Medium, 47% Small

#### What Do G2 Reviewers Say About social.plus?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Social+, enjoying seamless integration and a user-friendly interface for efficient management.
- Users find the **easy integrations** of social.plus to be time-saving and user-friendly, streamlining their app development.
- Users appreciate the **easy setup** of Social+, which streamlines social media management and enhances team collaboration.
- Users value the **tailored tools and seamless integration** of Social+, enhancing team collaboration and efficiency.
- Users value the **centralized management** of Social+, enhancing teamwork and streamlining social media coordination effectively.

##### Cons

- Users find the **complex usage** of social.plus challenging initially, especially for managing larger communities.
- Users find the **limited features** of social.plus hinder effective management and community engagement.
- Users find the **automation complexity** of social.plus limits its full potential for streamlined efficiency.
- Users report **dashboard issues** due to lack of features and outdated documentation, complicating effective product management.
- Users find the **difficult learning process** initially confusing, but implementation becomes easier after the first use.

#### What Are Recent G2 Reviews of social.plus?

**["Gave our club a fan community we actually own and control"](https://www.g2.com/survey_responses/social-plus-review-12970033)**

**Rating:** 5.0/5.0 stars

_— Michael P._

[Read full review](https://www.g2.com/survey_responses/social-plus-review-12970033)

**["Secure, controlled channel that strengthened our audience engagement"](https://www.g2.com/survey_responses/social-plus-review-13048497)**

**Rating:** 5.0/5.0 stars

_— Sunny B._

[Read full review](https://www.g2.com/survey_responses/social-plus-review-13048497)

### [ChatLingual](https://www.g2.com/products/chatlingual/reviews)

Save Money on Multilingual Customer Service ChatLingual’s enterprise multilingual messaging platform enables your service delivery teams to support native-language customer interactions. Assist customers in over 100 languages across any digital channel including chat, email, SMS, and social media. With ChatLingual, you can enjoy significant cost savings and provide a best-in-class multilingual CX by leveraging English-proficient agents. ChatLingual’s suite of cloud products offers several deployment options and integrates seamlessly with your existing tech stack.

**Average Rating:** 4.4/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate ChatLingual?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 8.8/10 (Category avg: 8.5/10)
- **Customization :** 7.5/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.9/10 (Category avg: 8.1/10)

#### Who Is the Company Behind ChatLingual?

- **Seller:** [ChatLingual](https://www.g2.com/sellers/chatlingual)
- **Year Founded:** 2013
- **HQ Location:** Denver, CO
- **Twitter:** @ChatLingual  
101 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=92f492ec8adbd390286571b4871295b0e625fc4058ce79207a161d8fc894e08c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatlingual&secure%5Burl_type%5D=linkedin_company_website)  
15 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 36% Medium, 36% Small

#### What Are Recent G2 Reviews of ChatLingual?

**["Most Productive Tool to Reduce Language Barriers."](https://www.g2.com/survey_responses/chatlingual-review-9548695)**

**Rating:** 5.0/5.0 stars

_— Mayank A._

[Read full review](https://www.g2.com/survey_responses/chatlingual-review-9548695)

**["Review for ChatLingual"](https://www.g2.com/survey_responses/chatlingual-review-9999478)**

**Rating:** 5.0/5.0 stars

_— Pratiksha S._

[Read full review](https://www.g2.com/survey_responses/chatlingual-review-9999478)

#### What Are G2 Users Discussing About ChatLingual?

- [What is ChatLingual used for?](https://www.g2.com/discussions/chatlingual-what-is-chatlingual-used-for)
- [What is ChatLingual used for?](https://www.g2.com/discussions/what-is-chatlingual-used-for)

### [Futr](https://www.g2.com/products/futr/reviews)

Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a number of police forces, leading retailers and charities, Futr is helping smart organisations connect with their audiences through always on, always instant, always insightful chat services. Don't take our word for it. Try out the Futr platform for free with our one-month trial! - Instant Auto Chat deployment - Tracked usage & benchmarked ROI - Dedicated support with scheduled check-in's - End of trial business case review - No obligation - no credit card required

**Average Rating:** 4.7/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate Futr?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 9.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Futr?

- **Seller:** [Futr](https://www.g2.com/sellers/futr)
- **Year Founded:** 2017
- **HQ Location:** London, England
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=86930ae774800773804262dd4e67cd6341e4962f3fecce38d7554781683ac749&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffutrcorp%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 48% Medium, 38% Small

#### What Are Recent G2 Reviews of Futr?

**["Brilliant tool, user friendly and great service!"](https://www.g2.com/survey_responses/futr-review-8418479)**

**Rating:** 5.0/5.0 stars

_— Rosie O._

[Read full review](https://www.g2.com/survey_responses/futr-review-8418479)

**["Easy to use, Customer Friendly"](https://www.g2.com/survey_responses/futr-review-8340246)**

**Rating:** 5.0/5.0 stars

_— Laura O._

[Read full review](https://www.g2.com/survey_responses/futr-review-8340246)

### [Rhino Support](https://www.g2.com/products/rhino-support/reviews)

Help Desk Software

**Average Rating:** 4.2/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Rhino Support?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.1/10)
- **Lead Development:** 7.9/10 (Category avg: 8.5/10)
- **Customization :** 8.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Rhino Support?

- **Seller:** [Rhino Support](https://www.g2.com/sellers/rhino-support)
- **Year Founded:** 2010
- **HQ Location:** Ogden,UT
- **Twitter:** @rhinosupport  
794 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b0afcffd8f2f6c4fd777f51664297d5aebd60290f55219647832d608891de182&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10074339%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 36% Medium, 36% Small

#### What Are Recent G2 Reviews of Rhino Support?

**["simply the fastest support tool for your customers."](https://www.g2.com/survey_responses/rhino-support-review-865939)**

**Rating:** 5.0/5.0 stars

_— Ken N._

[Read full review](https://www.g2.com/survey_responses/rhino-support-review-865939)

**["great software"](https://www.g2.com/survey_responses/rhino-support-review-2492926)**

**Rating:** 5.0/5.0 stars

_— rita h._

[Read full review](https://www.g2.com/survey_responses/rhino-support-review-2492926)

### [SmatBot](https://www.g2.com/products/smatbot/reviews)

SmatBot, a subsidiary of ByteQuark Solutions, is a leading player in the AI-Powered chatbot industry with a presence globally in the United States, Middle East, and India with 5000+ active users. Our omnichannel, multilingual ( 50+ languages ) AI Chatbot platform is an easy-to-use, coding-free, feature-rich tool that provides instant, real-time support across channels (website, mobile app, Messenger, Instagram, WhatsApp, etc). Some of our capabilities include: ✅ Generating leads, ✅ Customer support, ✅ Answering FAQs, ✅ Live chat ✅ Whatsapp Marketing & Promotional Messaging ✅ OCR scanning, ✅ Email & SMS OTP validation ✅ Adwords tracking, ✅ Intent mapping ✅ Context Based Automation Best for : ✅ D2C e-commerce, ✅ Education ✅ Logistics ✅ Real estate ✅ Hospitality ✅ Healthcare ✅ Fintech

**Average Rating:** 4.5/5.0

**Total Reviews:** 24

#### How Do G2 Users Rate SmatBot?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)

#### Who Is the Company Behind SmatBot?

- **Seller:** [SmatBot](https://www.g2.com/sellers/smatbot)
- **Year Founded:** 2015
- **HQ Location:** Hyderabad, Telengana
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d44648ec4462620b2ecd9dddb95bd49041c2e36e730e55c5c48be9cc52c82913&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18820764&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 70% Small, 26% Medium

#### What Are Recent G2 Reviews of SmatBot?

**["Smatbot is Perfect Platform for AI-Powered Chatbots"](https://www.g2.com/survey_responses/smatbot-review-9354146)**

**Rating:** 5.0/5.0 stars

_— Mani ._

[Read full review](https://www.g2.com/survey_responses/smatbot-review-9354146)

**["Whatsapp Chatbot"](https://www.g2.com/survey_responses/smatbot-review-10016633)**

**Rating:** 5.0/5.0 stars

_— Suyash P._

[Read full review](https://www.g2.com/survey_responses/smatbot-review-10016633)

### [Certainly](https://www.g2.com/products/certainly/reviews)

Most AI vendors will sell you a resolution rate. We would rather sell you a better relationship with your customers. Certainly is an agentic AI platform for CX teams. Your AI agents work across every omnichannel surface, draw on web search and your own knowledge, connect to live systems through MCP servers, call tools, and follow the prompts you write. You stay in control of the intelligence layer because we are LLM agnostic. Reporting is where we get a little obsessive. Volume and containment matter, but so does the quiet stuff: the question asked five different ways, the policy that confuses people, the moment a customer almost gave up. We help you see it. We are not the cheapest path to a bot. We are the team that sits with you, learns your product, sets honest expectations, and keeps tuning long after launch. If your product is layered, your customers matter, and good enough is not good enough, we will get on well. Certainly is trusted by brands such as Feastables, Carlsberg, Credissimo, Fintiba, QuadLock, Rockwool and many more well known names.

**Average Rating:** 4.8/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Certainly?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Certainly?

- **Seller:** [Certainly Group ApS](https://www.g2.com/sellers/certainly-group-aps)
- **Year Founded:** 2017
- **HQ Location:** Copenhagen , Capital Region
- **Twitter:** @Certainly\_io  
161 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=43698fe12b9be1f3c18bee440328c122ca751364304f42ff5e43fb50f5eef9fd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17929635%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 55% Medium, 36% Small

#### What Do G2 Reviewers Say About Certainly?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **responsive customer support** and the platform's versatility for creating tailored chat-bots effortlessly.
- Users value the **automation capabilities** of Certainly, enjoying seamless integration and customizable chat-bot development.
- Users value the **easy integrations** of Certainly, enhancing their platforms with seamless compatibility and customization.
- Users value the **easy integration** with various platforms, enhancing their ability to create customized chat-bots effortlessly.
- Users value the **seamless AI integration** of Certainly, enhancing understanding and interaction for a tailored customer experience.

##### Cons

- Users are frustrated by the **inability to manually upload spreadsheets** , complicating the training of the bot.
- Users are frustrated by the **inability to upload spreadsheets** , limiting their control over training the bot effectively.
- Users find that **analytics and reports require rework** , but appreciate ongoing improvements from the development team.
- Users are frustrated by the **inability to upload spreadsheets** for bot training, complicating the response process.
- Users dislike the **inability to upload spreadsheets** for bot training, finding manual entry cumbersome and inefficient.

#### What Are Recent G2 Reviews of Certainly?

**["Analytics & Reporting Enhancements"](https://www.g2.com/survey_responses/certainly-review-8405388)**

**Rating:** 4.5/5.0 stars

_— Tyler F._

[Read full review](https://www.g2.com/survey_responses/certainly-review-8405388)

**["I have been thoroughly impressed by my experience with Certainly."](https://www.g2.com/survey_responses/certainly-review-7687926)**

**Rating:** 4.5/5.0 stars

_— Oleksandr C._

[Read full review](https://www.g2.com/survey_responses/certainly-review-7687926)

#### What Are G2 Users Discussing About Certainly?

- [What is Certainly used for?](https://www.g2.com/discussions/what-is-certainly-used-for)

- [‹ Prev ‹ Prev](/it/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=13#product-list)
- [1](/it/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score#product-list)
- [2](/it/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=2#product-list)
- …
- [10](/it/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=10#product-list)
- [11](/it/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=11#product-list)
- [12](/it/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=12#product-list)
- [13](/it/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=13#product-list)
- 14
- [15](/it/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=15#product-list)
- [16](/it/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=16#product-list)
- [17](/it/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=17#product-list)
- [18](/it/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=18#product-list)
- …
- [30](/it/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=30#product-list)
- [31](/it/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=31#product-list)
- [Next › Next ›](/it/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=15#product-list)

Spotlight Categories

[Identity and Access Management (IAM) Software](https://www.g2.com/categories/identity-and-access-management-iam)

[Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems)

[Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp)

[HCM Software](https://www.g2.com/categories/hcm-software)

[Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Live Chat Themes](/categories/live-chat/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates.

### Core Capabilities of Live Chat Software

To qualify for inclusion in the Live Chat category, a product must:

- Provide instant messaging capabilities between customer service representatives and website visitors
- Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

### Common Use Cases for Live Chat Software

Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include:

- Providing immediate support for product questions, technical issues, and website navigation
- Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood
- Reducing response times compared to ticket-based support systems to improve first-contact resolution rates

### How Live Chat Software Differs from Other Tools

Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation).

### Insights from G2 on Live Chat Software

Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption.

Show More