# Best Live Chat Software with Targeted Emails Capabilities ## How Many Live Chat Software Products Does G2 Track? **Total Products under this Category:** 463 ### Category Stats (Aug 2026) - **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Live Chat Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 100,600+ Authentic Reviews - 463+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Live Chat Software ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400) Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio. Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio) **Sponsored** ### Transifex XTM Transifex offers AI-powered, continuous localization designed for translating your software, website, apps, and other digital touchpoints. It serves as a comprehensive solution for product, engineering, marketing, and localization teams, enabling the translation and updating of software interfaces, websites, and digital content in real-time as changes occur. By integrating localization into the development and content creation processes, Transifex eliminates the traditional batch-based approach, allowing for a more streamlined and efficient workflow. The platform is particularly beneficial for organizations that manage frequently changing software and web content, such as application user interfaces, marketing websites, customer-facing portals, and online documentation. Traditional localization methods often involve manual file exports and delayed translation cycles, which can lead to discrepancies between translated content and the source updates. XTM Transifex addresses these challenges by automating content synchronization, enabling near real-time delivery of translations, and ensuring that localization keeps pace with ongoing development. For software localization, XTM Transifex integrates seamlessly with code repositories and development workflows. This integration allows new or updated strings to be automatically sent for translation and returned without manual intervention, supporting agile and continuous release cycles. This capability significantly reduces the operational burden on engineering teams, allowing them to focus on development rather than localisation logistics. In the realm of website and marketing localisation, Transifex connects with various content management systems and web frameworks, simplifying the translation of web pages, navigation, metadata, and customer-facing copy. This functionality is particularly advantageous for marketing teams that require rapid multilingual updates to maintain consistency across different markets. The platform’s ability to facilitate quick publishing of translated content ensures that organisations can effectively engage with diverse audiences without delay. XTM Transifex also offers robust collaboration features that enhance the localisation process. These include translation memory, terminology management, and review workflows, which support translators, reviewers, and localisation managers in maintaining linguistic consistency and quality across both technical and marketing content. By providing these tools, XTM Transifex enables teams to operate efficiently while ensuring high standards in their translations. As part of the broader XTM localization platform, Transifex allows organizations to combine continuous localization with translation management and visual context tools when necessary. This integration further enhances its value proposition, making it an ideal choice for product teams, engineering teams, marketing teams, and localization professionals seeking scalable localization solutions in high-change environments. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-08T22%3A22%3A44Z&secure%5Bdisplayable_resource_id%5D=561&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=15606&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=15606&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Ffilters%255Bverified_features%255D%255B%255D%3D2088&secure%5Btoken%5D=41d8d15c49e31644ebc05856e81a0a7751d59ba77b987d68935e6f07f8c05349&secure%5Burl%5D=https%3A%2F%2Fhubs.ly%2FQ03jf7gc0&secure%5Burl_type%5D=book_demo) ### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform **Average Rating:** 4.4/5.0 **Total Reviews:** 6,970 #### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Lead Development:** 8.5/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 7.8/10 (Category avg: 8.1/10) #### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)? - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** www.salesforce.com - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce 579,511 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Salesforce Administrator, Salesforce Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Medium, 37% Large #### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Agentforce Service, appreciating the quick setup and helpful features. - Users appreciate the **user-friendly interface and effective reporting capabilities** of Agentforce Service, enhancing case management efficiency. - Users appreciate the **streamlined case management** of Agentforce Service, which makes organization and transfer between departments easy. - Users value the **efficiency** of Agentforce Service, enabling seamless setup and streamlined management of customer service tasks. - Users appreciate the **helpful guides and ease of setup** , enhancing their overall experience with Salesforce Service Cloud. ##### Cons - Users find the **complexity** of Agentforce Service can require extensive training and planning for effective use. - Users find the **learning curve steep** for new users, requiring considerable time and planning to fully utilize features. - Users find the **steep learning curve** of Agentforce Service challenging, especially for onboarding new team members. - Users find the **pricing and add-ons expensive** , requiring careful planning to manage license costs effectively. - Users find the **complex usability** of Agentforce Service challenging, particularly during setup and customization for advanced features. #### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)? **["The Evolution of Service: Bridging the Gap Between Data and Action."](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)** **Rating:** 4.0/5.0 stars _— Naampreet K._ [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220) **["“Daily Use Review of Salesforce Service Cloud in Collections”"](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)** **Rating:** 5.0/5.0 stars _— Arnold D._ [Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648) #### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)? - [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote - [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments - [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require) - [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments - [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system) ### [Fin](https://www.g2.com/products/fin/reviews) Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,733 #### How Do G2 Users Rate Fin? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lead Development:** 8.2/10 (Category avg: 8.5/10) - **Customization :** 8.2/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.2/10 (Category avg: 8.1/10) #### Who Is the Company Behind Fin? - **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) - **Company Website:** www.intercom.com - **Year Founded:** 2011 - **HQ Location:** San Francisco, CA - **Twitter:** @fin\_ai 45,225 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website) 953 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Small, 37% Medium #### What Do G2 Reviewers Say About Fin? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. - Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. - Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. - Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. - Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. ##### Cons - Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. - Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. - Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. - Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. - Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. #### What Are Recent G2 Reviews of Fin? **["Fast, Accurate AI Support That Streamlines Help Desk Workflows"](https://www.g2.com/survey_responses/fin-review-13196970)** **Rating:** 4.5/5.0 stars _— Muhammed A._ [Read full review](https://www.g2.com/survey_responses/fin-review-13196970) **["Helpful AI Support That Saves Our Team Time"](https://www.g2.com/survey_responses/fin-review-13188941)** **Rating:** 5.0/5.0 stars _— Ardon G._ [Read full review](https://www.g2.com/survey_responses/fin-review-13188941) #### What Are G2 Users Discussing About Fin? - [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment - [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments - [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments - [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment - [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment ### [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,822 #### How Do G2 Users Rate HubSpot Service Hub? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lead Development:** 8.4/10 (Category avg: 8.5/10) - **Customization :** 8.1/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.1/10 (Category avg: 8.1/10) #### Who Is the Company Behind HubSpot Service Hub? - **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot) - **Company Website:** hubspot.com - **Year Founded:** 2006 - **HQ Location:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot 784,270 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website) 12,158 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Customer Success Specialist - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small, 37% Medium #### What Do G2 Reviewers Say About HubSpot Service Hub? _AI-generated summary from verified user reviews_ ##### Pros - Users find HubSpot Service Hub to be **exceptionally easy to use** , streamlining communication and enhancing decision-making effortlessly. - Users value the **seamless integration** of HubSpot Service Hub, enhancing collaboration and insight access across channels. - Users value the **responsive customer support** of HubSpot Service Hub, enhancing their communication and decision-making efficiency. - Users love the **efficiency** of HubSpot Service Hub, which streamlines workflows and enhances productivity significantly. - Users value the **efficient ticketing system** in HubSpot Service Hub for managing customer interactions seamlessly. ##### Cons - Users find the **missing features** in HubSpot Service Hub limiting, especially as needs grow and scalability becomes costly. - Users find the **limited customization** of contacts and designs restrictive, impacting functionality and creative expression. - Users are frustrated by the **limited features** , particularly regarding customization and integration difficulties impacting productivity. - Users face a **lack of features** in HubSpot Service Hub, hindering collaboration and complicating the user experience. - Users find the **ticket management system cumbersome** , with limitations impacting efficiency and data handling. #### What Are Recent G2 Reviews of HubSpot Service Hub? **["HubSpot Service Hub has helped streamline our support operations significantly. ."](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)** **Rating:** 4.0/5.0 stars _— Ashish P._ [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632) **["Ticket management and centralized support with automations that enhance the experience"](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)** **Rating:** 4.5/5.0 stars _— Lizeth M._ [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336) #### What Are G2 Users Discussing About HubSpot Service Hub? - [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote - [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote - [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments - [Which of the following features are available on the HubSpot platform?](https://www.g2.com/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment - [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) - 2 comments ### [Freshdesk](https://www.g2.com/products/freshdesk/reviews) Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact - it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents. **Average Rating:** 4.4/5.0 **Total Reviews:** 3,678 #### How Do G2 Users Rate Freshdesk? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lead Development:** 8.2/10 (Category avg: 8.5/10) - **Customization :** 8.1/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.2/10 (Category avg: 8.1/10) #### Who Is the Company Behind Freshdesk? - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** www.freshworks.com - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Small, 40% Medium #### What Do G2 Reviewers Say About Freshdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** in Freshdesk, facilitating quick ticket management and seamless team adoption. - Users appreciate the **ease of use** in Freshdesk, facilitating quick adoption and effective ticket management. - Users appreciate the **automation features** of Freshdesk, significantly reducing workload and enhancing efficiency in customer support. - Users benefit from the **high efficiency** of Freshdesk, making ticket management and team collaboration seamless and productive. - Users appreciate the **effective ticket organization and tracking** in Freshdesk, enhancing work prioritization and collaboration. ##### Cons - Users find the **missing asset management feature** in Freshdesk limiting compared to its sister product FreshService. - Users experience **ticketing issues** with Freshdesk, such as duplicate tickets and delays during high volume periods. - Users face **duplicate ticket creation** and slow performance during high volume, impacting resolution times and efficiency. - Users find the **limited features** of Freshdesk can be overwhelming, particularly for new users seeking simplicity. - Users face **limitations on advanced features and customizations** in Freshdesk, especially impacting smaller teams and high ticket volumes. #### What Are Recent G2 Reviews of Freshdesk? **["A Feature-Rich Platform for Managing Customer Service"](https://www.g2.com/survey_responses/freshdesk-review-13171971)** **Rating:** 4.5/5.0 stars _— sreenivasan p._ [Read full review](https://www.g2.com/survey_responses/freshdesk-review-13171971) **["Simple, Powerful, and Effective Helpdesk Software"](https://www.g2.com/survey_responses/freshdesk-review-12954417)** **Rating:** 4.5/5.0 stars _— Aditya S._ [Read full review](https://www.g2.com/survey_responses/freshdesk-review-12954417) #### What Are G2 Users Discussing About Freshdesk? - [What innovative customer service strategies are companies implementing using Freshdesk?](https://www.g2.com/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment - [How is Freshdesk being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote - [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments - [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) - 3 comments ### [Gladly](https://www.g2.com/products/gladly/reviews) The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,086 #### How Do G2 Users Rate Gladly? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Lead Development:** 8.8/10 (Category avg: 8.5/10) - **Customization :** 8.6/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.7/10 (Category avg: 8.1/10) #### Who Is the Company Behind Gladly? - **Seller:** [Gladly](https://www.g2.com/sellers/gladly) - **Company Website:** www.gladly.ai - **Year Founded:** 2014 - **HQ Location:** San Francisco, California - **Twitter:** @gladly 4,071 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c9c50125b0cae2f76dcd0c57ec3dac8a92150a1bd72db347e5f23d4162a81941&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7950938%2F&secure%5Burl_type%5D=linkedin_company_website) 225 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Customer Experience Advisor - **Top Industries:** Retail, Consumer Services - **Company Size:** 61% Medium, 22% Small #### What Do G2 Reviewers Say About Gladly? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of use** of Gladly, appreciating its intuitive interface and seamless updates for effective engagement. - Users appreciate the **helpfulness** of Gladly, making it easy to stay organized and assist customers effectively. - Users appreciate Gladly's **innovative features** , such as ticket automation and reliable performance, enhancing customer interactions. - Users value the **efficiency** of Gladly, noting improved workflows and faster response times for customer support. - Users appreciate the **exceptional onboarding and collaboration tools** of Gladly, enhancing customer service efficiency and productivity. ##### Cons - Users find Gladly lacking in **essential features** , which hampers efficiency and limits overall functionality. - Users find the **complexity** of Gladly's interface overwhelming, complicating efficient access to necessary information and notifications. - Users find Gladly's **limited features** hinder efficiency, especially with AI accuracy and integration options needing significant improvements. - Users experience a **slight learning curve** initially, but onboarding support helps ease the process. - Users are frustrated by the **limited customization** options in Gladly, restricting valuable insights and usability adjustments. #### What Are Recent G2 Reviews of Gladly? **["managing home care visits using gladly"](https://www.g2.com/survey_responses/gladly-review-12765926)** **Rating:** 4.5/5.0 stars _— Ranjit K._ [Read full review](https://www.g2.com/survey_responses/gladly-review-12765926) **["Intuitive, Unified Customer Conversations with Powerful Analytics"](https://www.g2.com/survey_responses/gladly-review-12917752)** **Rating:** 4.5/5.0 stars _— Luciana S._ [Read full review](https://www.g2.com/survey_responses/gladly-review-12917752) #### What Are G2 Users Discussing About Gladly? - [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) - 2 comments - [What is Gladly used for?](https://www.g2.com/discussions/what-is-gladly-used-for) ### [Kustomer](https://www.g2.com/products/kustomer/reviews) Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal. **Average Rating:** 4.4/5.0 **Total Reviews:** 533 #### How Do G2 Users Rate Kustomer? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 8.7/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.0/10 (Category avg: 8.1/10) #### Who Is the Company Behind Kustomer? - **Seller:** [Kustomer](https://www.g2.com/sellers/kustomer) - **Company Website:** www.kustomer.com - **Year Founded:** 2015 - **HQ Location:** Short Hills, US - **Twitter:** @kustomer 2,203 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=78c22a797f40ba7ab90599b5b5fb04a57a7125f0c0bd922bfad64ca365851b3a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10517045%2F&secure%5Burl_type%5D=linkedin_company_website) 283 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Member Experience Associate - **Top Industries:** Consumer Services, Retail - **Company Size:** 65% Medium, 21% Small #### What Do G2 Reviewers Say About Kustomer? _AI-generated summary from verified user reviews_ ##### Pros - Users find Kustomer's interface **intuitive and user-friendly** , enhancing efficient management of customer information and interactions. - Users appreciate the **intuitive interface and centralized customer information** in Kustomer, enhancing efficiency and communication. - Users appreciate the **centralized customer information** in Kustomer, enhancing efficiency and streamlining communication processes. - Users appreciate the **efficiency** of Kustomer, benefiting from its intuitive interface and seamless integration with other platforms. - Users highlight the **efficiency of automation** in Kustomer, streamlining tasks and enhancing overall productivity in customer service. ##### Cons - Users experience **slow performance** with Kustomer, leading to workflow disruptions and frustrating handling times. - Users often experience **slow loading** times with Kustomer, hindering fast customer resolution and impacting productivity. - Users find the **learning curve steep** , with a complex interface that complicates navigation and onboarding. - Users find Kustomer's **complexity** challenging, especially newcomers, which hinders navigation and requires extensive training. - Users find Kustomer's interface **not intuitive** , leading to challenges in navigation and longer onboarding times. #### What Are Recent G2 Reviews of Kustomer? **["Dynamic Email Macros and CSAT Tracking That Fit Support Teams Perfectly"](https://www.g2.com/survey_responses/kustomer-review-13160487)** **Rating:** 4.0/5.0 stars _— Sangram Z._ [Read full review](https://www.g2.com/survey_responses/kustomer-review-13160487) **["Unified View and Workflow Ease with Kustomer"](https://www.g2.com/survey_responses/kustomer-review-11826298)** **Rating:** 4.5/5.0 stars _— Austin J._ [Read full review](https://www.g2.com/survey_responses/kustomer-review-11826298) #### What Are G2 Users Discussing About Kustomer? - [What is Kustomer used for?](https://www.g2.com/discussions/what-is-kustomer-used-for) ### [Re:amaze](https://www.g2.com/products/re-amaze/reviews) Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature. **Average Rating:** 4.6/5.0 **Total Reviews:** 137 #### How Do G2 Users Rate Re:amaze? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Lead Development:** 9.0/10 (Category avg: 8.5/10) - **Customization :** 8.5/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) #### Who Is the Company Behind Re:amaze? - **Seller:** [GoDaddy](https://www.g2.com/sellers/godaddy) - **Year Founded:** 1997 - **HQ Location:** Scottsdale, AZ - **Twitter:** @GoDaddy 274,844 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=109e68fd7fc53f536870728a8e551b397c46ad6384aa38888bd78711f6c4d3cb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7846%2F&secure%5Burl_type%5D=linkedin_company_website) 9,011 employees on LinkedIn® - **Ownership:** NYSE:GDDY #### Who Uses This Product? - **Who Uses This:** Owner, President - **Top Industries:** Retail, Sporting Goods - **Company Size:** 81% Small, 17% Medium #### What Do G2 Reviewers Say About Re:amaze? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **great customer support** of Re:amaze, enhancing their overall experience and satisfaction with the product. - Users value the **flexibility** of Re:amaze, appreciating its versatile options and helpful AI features. #### What Are Recent G2 Reviews of Re:amaze? **["Absolutely amazing tool, very intuitive and integrates well"](https://www.g2.com/survey_responses/re-amaze-review-7694891)** **Rating:** 4.5/5.0 stars _— Christoph D._ [Read full review](https://www.g2.com/survey_responses/re-amaze-review-7694891) **["Great Chat!"](https://www.g2.com/survey_responses/re-amaze-review-7329257)** **Rating:** 5.0/5.0 stars _— Greg R._ [Read full review](https://www.g2.com/survey_responses/re-amaze-review-7329257) #### What Are G2 Users Discussing About Re:amaze? - [What is Re:amaze used for?](https://www.g2.com/discussions/what-is-re-amaze-used-for) ### [Crisp](https://www.g2.com/es/products/crisp/reviews) Crisp es la plataforma de soporte al cliente multicanal todo en uno impulsada por IA que ayuda a las empresas a conectarse instantáneamente con sus clientes o prospectos que esperan soporte. Con su conjunto de herramientas en rápida evolución, Crisp está guiando a las empresas a través de la revolución impulsada por la IA utilizando conversaciones para desbloquear un crecimiento exponencial. Los clientes utilizan Crisp para proporcionar una experiencia moderna del ciclo de vida del cliente para clientes potenciales, generar más clientes potenciales calificados, automatizar la ayuda al cliente y mejorar la puntuación de satisfacción del cliente, transformando el soporte al cliente en un nuevo canal de ingresos. Comienza gratis hoy y únete a las 700,000 empresas que utilizan Crisp en crisp.chat Con una UX fácil, las empresas pueden aprovechar una plataforma moderna de soporte al cliente. Crisp es tu solución integral para gestionar tu estrategia de soporte al cliente multicanal. Mientras usas Crisp, tendrás acceso a lo siguiente: - Buzón compartido multicanal para centralizar todos los mensajes entrantes provenientes de correos electrónicos, WhatsApp Business, Instagram, llamadas telefónicas y más. - Widget de chat AI en el sitio web para apoyar a los clientes desde tu sitio web - Funciones de IA para equipos de soporte al cliente para desbloquear increíbles ganancias de productividad - Software de chatbot de IA para servicio al cliente entrenado en muchas fuentes diferentes para resolver automáticamente tickets y vaciar la cola de soporte - Software de base de conocimiento para hacer que tus clientes sean más autónomos, aumentar la visibilidad en motores de búsqueda y ofrecer mejores respuestas para tus mensajes impulsados por IA. - SDKs de soporte de chat móvil nativo para Android, React Native e iOS para integrar experiencias de chat de soporte nativo directamente en tus aplicaciones móviles. - Software CRM de soporte para conocer con quién estás tratando - Software de análisis de soporte al cliente para medir el ROI del soporte al cliente, construir paneles personalizados y rastrear el CSAT de los equipos de soporte al cliente. - Traducción en vivo (Habla como un nativo en el idioma de tus clientes) - MagicType (Ve lo que tus clientes están escribiendo en tiempo real) - Compartir pantalla (Sin necesidad de un complemento adicional) - Múltiples integraciones (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...) **Average Rating:** 4.5/5.0 **Total Reviews:** 199 #### How Do G2 Users Rate Crisp? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.9/10 (Category avg: 9.1/10) - **Desarrollo de Leads:** 8.3/10 (Category avg: 8.5/10) - **Personalización:** 8.3/10 (Category avg: 8.5/10) - **Co-navegación:** 8.7/10 (Category avg: 8.1/10) #### Who Is the Company Behind Crisp? - **Vendedor:** [Crisp IM SARL](https://www.g2.com/es/sellers/crisp-im-sarl) - **Año de fundación:** 2015 - **Ubicación de la sede:** Nantes, FR - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f6e7a0d7d16331c6904e1f7eee482ed822a699f9135104d6ab1bbf3f6dd18348&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrisp-im%2F&secure%5Burl_type%5D=linkedin_company_website) 20 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director Ejecutivo, Fundador - **Top Industries:** Software de Computadora, Tecnología de la información y servicios - **Company Size:** 86% Small, 12% Medium #### What Do G2 Reviewers Say About Crisp? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios elogian el **soporte al cliente excepcional** de Crisp, haciendo que cada interacción sea un placer y mejorando la satisfacción general. - A los usuarios les encanta Crisp por sus **funciones fáciles de usar** como los Atajos y la automatización con IA, mejorando la eficiencia del soporte y la personalización. - A los usuarios les encantan las **características avanzadas de segmentación e IA** de Crisp, mejorando el soporte al cliente e incrementando significativamente el compromiso. - A los usuarios les encanta la **interfaz fácil de usar** de Crisp, que facilita resoluciones rápidas sin complicaciones. - A los usuarios les encanta la **interfaz intuitiva** de Crisp, que simplifica la gestión de conversaciones con clientes de manera eficiente y efectiva. ##### Cons - Los usuarios encuentran que las **características faltantes** en Crisp limitan su potencial, especialmente para la gestión de artículos y notificaciones. - Los usuarios notan las **funciones limitadas** de Crisp, especialmente en la edición de artículos y análisis, lo que afecta la usabilidad general. - Los usuarios encuentran la **falta de características esenciales** en Crisp frustrante, afectando la usabilidad y eficiencia durante las tareas diarias. - Los usuarios encuentran que Crisp es **caro** , especialmente porque las funciones esenciales están bloqueadas en planes de nivel superior. - Los usuarios encuentran la **curva de aprendizaje frustrante** , ya que entender la lógica y construir flujos de trabajo requiere una inversión de tiempo significativa. #### What Are Recent G2 Reviews of Crisp? **["Todo en uno ayudando a convertir conversaciones con clientes en ventas."](https://www.g2.com/es/survey_responses/crisp-review-13042879)** **Rating:** 4.5/5.0 stars _— Usuario verificado en Automotriz_ [Read full review](https://www.g2.com/es/survey_responses/crisp-review-13042879) **["Solución perfecta para la marca y el soporte de aplicaciones diversas"](https://www.g2.com/es/survey_responses/crisp-review-12844712)** **Rating:** 5.0/5.0 stars _— Ketul P._ [Read full review](https://www.g2.com/es/survey_responses/crisp-review-12844712) #### What Are G2 Users Discussing About Crisp? - [What does Crisp do?](https://www.g2.com/es/discussions/what-does-crisp-do) - 1 upvote - [¿Qué es crisp chat?](https://www.g2.com/es/discussions/what-is-crisp-chat) - 1 comment - [¿Es Crisp Chat gratis?](https://www.g2.com/es/discussions/is-crisp-chat-free) - 2 comments - [What is crisp software?](https://www.g2.com/es/discussions/what-is-crisp-software) ### [Chaport](https://www.g2.com/products/chaport/reviews) Chaport is an all-in-one messaging platform that provides a multi-channel live chat, chatbots, a knowledge base, and more. It helps businesses grow and thrive by providing them an easy way to engage with website visitors, get more qualified leads, boost sales, and improve customer service. Today Chaport is used by more than 30,000 teams all over the world. Why Chaport? Chaport offers you a set of powerful features to help you convert website visitors into loyal customers. Yet, it remains user-friendly and makes communication with customers as easy and enjoyable as chatting with friends. The installation process is simple and takes no more than 5 minutes. Just add a chat widget to your website and start answering your customers' questions. If you also need a chatbot, you can create it in minutes, thanks to Chaport's WYSIWYG chatbot builder. Key features: – Live chat: Talk to your customers in real time. – Chatbots: Let chatbots answer common questions and qualify leads. Offer instant help 24/7, even when your team is offline. – Knowledge base + FAQ bot: Provide your customers with a knowledge base and activate an FAQ bot to automatically suggest articles in the chat widget. – Integrations with Facebook, Viber, Telegram, etc.: Answer questions from all channels in one place. – Auto-invitations: Initiate more chats with your website visitors. – Saved replies: Prepare answer templates to frequently asked questions, answer in a few clicks, and save your time. – Typing insights: Read messages even before they are sent and answer faster. – Web-, desktop, and mobile apps: Chat with customers wherever you are. – Zapier & API: Integrate Chaport with your website more closely or connect it to third-party apps. – And much more... Sign up today and increase your sales! Free trial available. **Average Rating:** 4.8/5.0 **Total Reviews:** 22 #### How Do G2 Users Rate Chaport? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Development:** 8.1/10 (Category avg: 8.5/10) - **Customization :** 7.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 6.3/10 (Category avg: 8.1/10) #### Who Is the Company Behind Chaport? - **Seller:** [Chaport](https://www.g2.com/sellers/chaport) - **Year Founded:** 2014 - **HQ Location:** Alhambra, USA - **Twitter:** @ChaportLiveChat 55 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e14bad4f6397eece53fd6cd2c34e6f9a2a3fd23f0c543890f6aeaac8c58a822a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchaport%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 83% Small, 13% Medium #### What Are Recent G2 Reviews of Chaport? **["Easy to Use, Affordable, and Great Value with 4 Operators Included"](https://www.g2.com/survey_responses/chaport-review-13060559)** **Rating:** 5.0/5.0 stars _— Verified User in Wholesale_ [Read full review](https://www.g2.com/survey_responses/chaport-review-13060559) **["Best WordPress Chat Plugin—Helpful Visitor Chat Support"](https://www.g2.com/survey_responses/chaport-review-12520803)** **Rating:** 5.0/5.0 stars _— Joseph G._ [Read full review](https://www.g2.com/survey_responses/chaport-review-12520803) #### What Are G2 Users Discussing About Chaport? - [What is Chaport used for?](https://www.g2.com/discussions/what-is-chaport-used-for) ### [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount. **Average Rating:** 4.7/5.0 **Total Reviews:** 233 #### How Do G2 Users Rate HelpCrunch? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Lead Development:** 9.2/10 (Category avg: 8.5/10) - **Customization :** 9.2/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.0/10 (Category avg: 8.1/10) #### Who Is the Company Behind HelpCrunch? - **Seller:** [HelpCrunch](https://www.g2.com/sellers/helpcrunch) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, CA - **Twitter:** @HelpCrunchCom 334 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8aebc5e3398081e213240c2e4cdcaf544259de0d31f77d3f268c72801962e49c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4846760%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 83% Small, 15% Medium #### What Do G2 Reviewers Say About HelpCrunch? _AI-generated summary from verified user reviews_ ##### Pros - Users benefit from the **ease of use** of HelpCrunch, finding it intuitive and seamless for support management. - Users appreciate the **comprehensive features** of HelpCrunch, effectively combining live chat, email, and knowledge base management. - Users value the **helpful features** of HelpCrunch, enhancing communication and engagement with clients effortlessly. - Users appreciate the **intuitive live chat** of HelpCrunch, enabling immediate client support and seamless communication. - Users praise the **excellent customer support** of HelpCrunch, noting fast responses and helpful onboarding assistance. ##### Cons - Users find the **limited customization** options restrictive, wishing for greater flexibility in widgets and templates. - Users note that the **live chat loads slowly** in some locations, impacting performance and user experience. - Users experience **chat issues** such as slow loading times and limitations in functionality needing improvement. - Users find the **pricing high** for small businesses, especially with additional costs for features like the AI editor. - Users experience **slow loading** times with HelpCrunch, frustrating their interactions and overall site performance. #### What Are Recent G2 Reviews of HelpCrunch? **["Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps"](https://www.g2.com/survey_responses/helpcrunch-review-12151003)** **Rating:** 5.0/5.0 stars _— Tornado D._ [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12151003) **["Affordable and Feature-Rich Chat Solution"](https://www.g2.com/survey_responses/helpcrunch-review-12883421)** **Rating:** 5.0/5.0 stars _— Konstantin M._ [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12883421) ### [LiveAgent](https://www.g2.com/it/products/liveagent/reviews) LiveAgent è un software completo di help desk e live chat progettato per rivoluzionare il supporto clienti. Offrendo una soluzione all-in-one, LiveAgent consente alle aziende di fornire interazioni personalizzate che lasciano un'impressione duratura. Con il widget di chat più veloce disponibile e una reputazione come il software di live chat numero 1 per le PMI nel 2025, LiveAgent è fidato da leader del settore come BMW, Yamaha, Huawei e l'Università di Oxford. Queste aziende utilizzano LiveAgent per fornire un servizio clienti di alto livello che si distingue in un mercato competitivo. Caratteristiche principali di LiveAgent LiveAgent combina una casella di posta universale omnicanale, una chat dal vivo in tempo reale, un call center integrato e un portale di servizio clienti robusto per semplificare la comunicazione. La personalizzazione è al centro del software, permettendo alle aziende di migliorare le interazioni attraverso funzionalità come la segmentazione dei clienti, l'automazione, un CRM integrato e potenti analisi. Inoltre, LiveAgent offre una base di conoscenza intuitiva per migliorare ulteriormente l'efficienza del servizio. Con l'accesso a oltre 175 funzionalità e più di 200 integrazioni, LiveAgent si adatta alle esigenze uniche della tua azienda e si espande man mano che la tua azienda cresce. Prova LiveAgent gratuitamente Inizia il tuo viaggio con LiveAgent oggi con una prova gratuita di 1 mese, senza bisogno di carta di credito. Scopri come questo strumento avanzato può trasformare le tue operazioni di supporto clienti. Oltre 200 funzionalità incluse: • Account POP3 • Email piping • Inoltro • Dipartimenti • Priorità • Stati • Tag • Regole • Instradamento dei ticket • Messaggi predefiniti • Modelli di email • Integrazione vocale • Monitoraggio e statistiche del sito web in tempo reale • Chat • Integrazione con Facebook/Twitter/Instagram/Slack • Base di conoscenza • Suggerimenti in tempo reale mentre digiti • Moduli di feedback e contatto • Valutazione degli agenti e gamification • Supporto multilingue • Filtri per i ticket • Condivisione di file e allegati • Modelli di pulsanti di chat e molto altro Esclusivo per le startup Il Programma Startup di LiveAgent offre alle startup l'accesso gratuito alla piattaforma per i primi 6 mesi. Dopo questo periodo, le startup possono continuare a godere dei benefici di LiveAgent a un prezzo scontato. Questo programma fornisce un modo conveniente per le aziende emergenti di sfruttare strumenti di supporto clienti di classe mondiale durante la loro fase di crescita. Sperimenta la potenza di LiveAgent e unisciti ai ranghi delle aziende leader del settore che danno priorità a un servizio clienti eccezionale. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,481 #### How Do G2 Users Rate LiveAgent? - **Ritiene che the product sia stato un valido partner commerciale?:** 9.1/10 (Category avg: 9.1/10) - **Sviluppo del Lead:** 8.5/10 (Category avg: 8.5/10) - **Personalizzazione:** 8.4/10 (Category avg: 8.5/10) - **Co-Navigazione:** 8.8/10 (Category avg: 8.1/10) #### Who Is the Company Behind LiveAgent? - **Venditore:** [QualityUnit](https://www.g2.com/it/sellers/qualityunit) - **Anno di Fondazione:** 2004 - **Sede centrale:** Bratislava - **Twitter:** @qualityunit 480 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c76e1f9a9db14e4a8c578cd573b822265685a6306e4f411e8d9f46c4f8bfb35b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3516632%2F&secure%5Burl_type%5D=linkedin_company_website) 61 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Tecnologia dell'informazione e servizi, Software per computer - **Company Size:** 68% Small, 29% Medium #### What Do G2 Reviewers Say About LiveAgent? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di LiveAgent, godendo della sua interfaccia intuitiva e delle risposte rapide del supporto. - Gli utenti apprezzano la **facilità d'uso e le capacità ricche di funzionalità** di LiveAgent, migliorando la comunicazione con i clienti e l'efficienza del supporto. - Gli utenti apprezzano le **comunicazioni centralizzate con i clienti** di LiveAgent, migliorando gli impegni e aumentando significativamente l'esperienza del cliente. - Gli utenti apprezzano la **facilità d'uso** di LiveAgent, beneficiando del suo efficiente sistema di ticketing e delle comunicazioni centralizzate. - Gli utenti apprezzano l' **efficienza** di LiveAgent, lodando il suo sistema di ticketing semplificato e la comunicazione centralizzata per una produttività migliorata. ##### Cons - Gli utenti trovano la **curva di apprendimento ripida** , richiedendo un addestramento significativo per utilizzare LiveAgent in modo efficace ed efficiente. - Gli utenti esprimono frustrazione per le **funzionalità mancanti** in LiveAgent, che influenzano l'usabilità mobile e la flessibilità della comunicazione. - Gli utenti trovano **l'esperienza utente non intuitiva** , portando a frustrazione con la navigazione e l'accesso alle funzionalità. - Gli utenti trovano che la **ripida curva di apprendimento** di LiveAgent richieda un addestramento significativo per un uso efficace nel tempo. - Gli utenti affrontano **problemi di integrazione** con LiveAgent, specialmente con la telefonia e l'automazione all'interno di Magento e WhatsApp. #### What Are Recent G2 Reviews of LiveAgent? **["Supporta l'accesso semplificato dei clienti ai servizi di assistenza su tutti i canali."](https://www.g2.com/it/survey_responses/liveagent-review-12558141)** **Rating:** 5.0/5.0 stars _— Edjelie M._ [Read full review](https://www.g2.com/it/survey_responses/liveagent-review-12558141) **["Un servizio altamente affidabile, che ti fa risparmiare denaro offrendo un supporto clienti superiore."](https://www.g2.com/it/survey_responses/liveagent-review-12346553)** **Rating:** 5.0/5.0 stars _— Jessica R._ [Read full review](https://www.g2.com/it/survey_responses/liveagent-review-12346553) #### What Are G2 Users Discussing About LiveAgent? - [Sono bloccato nell'impostare il sistema di ticketing automatico in LiveAgent. Come posso ottimizzare le richieste di supporto clienti?](https://www.g2.com/it/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests) - [A cosa serve LiveAgent?](https://www.g2.com/it/discussions/what-is-liveagent-used-for) - 1 comment ### [Richpanel](https://www.g2.com/products/richpanel/reviews) Richpanel is the AI-native helpdesk for ecommerce and DTC brands. You hire an AI support team and the helpdesk your humans work in, on one platform and one bill. The AI resolves the repeat work end to end. Your people stay in control of the exceptions. Most CX software bolted AI onto a 2010s ticketing system. Richpanel rebuilt the helpdesk around the AI. The AI CX team you hire: • Customer AI resolves routine conversations autonomously: refunds, order tracking (WISMO), cancellations, subscription changes, returns and policy questions. 70 to 80% autonomous resolution at maturity. • Copilot AI researches, drafts replies and executes actions for your human agents, around 5x throughput. • QA AI reviews 100% of closed conversations, finds gaps and feeds fixes back into policy. • CX Manager AI reads your business, writes the SOPs, configures the agents and improves the system per brand. The AI that builds the AI. Why teams switch to Richpanel: • A real Gorgias, Zendesk, Intercom and Freshdesk alternative. AI that resolves, not just deflects. • No double-meter pricing. Pick your model (Claude, GPT or Gemini) and tokens. About $0.25 per conversation. • 50% AI resolution guaranteed in 30 days, or your money back. • Live on your store fast, with one-click Gorgias and Zendesk import. • HIPAA-audited, SOC 2 Type II (zero exceptions) and GDPR-audited. Trusted by 2,000+ brands including Ridge, Jones Road and Pela. Compare Richpanel and learn more: richpanel.com/compare/gorgias richpanel.com/compare/zendesk richpanel.com/learn/best-ai-agents-customer-support richpanel.com/security **Average Rating:** 4.7/5.0 **Total Reviews:** 92 #### How Do G2 Users Rate Richpanel? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Lead Development:** 8.4/10 (Category avg: 8.5/10) - **Customization :** 8.7/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.1/10 (Category avg: 8.1/10) #### Who Is the Company Behind Richpanel? - **Seller:** [Richpanel](https://www.g2.com/sellers/richpanel) - **Year Founded:** 2019 - **HQ Location:** San Jose, California - **Twitter:** @Richpanel 363 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f1dc4c0eef9708c493004c3327a750da26755781f7874a0a28ac957fcb4e8975&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13686962%2F&secure%5Burl_type%5D=linkedin_company_website) 34 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Manager - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 82% Small, 17% Medium #### What Do G2 Reviewers Say About Richpanel? _AI-generated summary from verified user reviews_ ##### Pros - Users highly value the **exceptional customer support** from Richpanel, appreciating quick responses and effective assistance. - Users find Richpanel's **ease of use** invaluable, enhancing their customer service experience with a user-friendly interface. - Users value the **helpful support** from Richpanel, enhancing their customer service and problem-solving capabilities. - Users are impressed by the **quick response** from Richpanel’s support team, ensuring timely assistance and resolution of issues. - Users appreciate the **efficiency through automation** in Richpanel, significantly improving organization and response times for support teams. ##### Cons - Users face **integration issues** with Richpanel, wishing for better compatibility with more software options. - Users find **chat limitations** in Richpanel hinder organization and effectiveness, affecting overall user experience. - Users feel a **lack of features** in Richpanel, particularly concerning documentation and API integration options. - Users find Richpanel **not user-friendly** , struggling with organization, complicated setups, and lacking in automation features. - Users find the **setup difficulties** challenging due to limited documentation and complicated features, requiring time to adapt. #### What Are Recent G2 Reviews of Richpanel? **["Enhanced Customer Support with AI-Powered Efficiency"](https://www.g2.com/survey_responses/richpanel-review-12416965)** **Rating:** 4.5/5.0 stars _— Sarah K._ [Read full review](https://www.g2.com/survey_responses/richpanel-review-12416965) **["Fantastic experience, great automations, money saving"](https://www.g2.com/survey_responses/richpanel-review-11145263)** **Rating:** 5.0/5.0 stars _— Matthew S._ [Read full review](https://www.g2.com/survey_responses/richpanel-review-11145263) #### What Are G2 Users Discussing About Richpanel? - [What do you like most about Richpanel for customer support, and what needs improvement?](https://www.g2.com/discussions/what-do-you-like-most-about-richpanel-for-customer-support-and-what-needs-improvement) - [What is Richpanel used for?](https://www.g2.com/discussions/what-is-richpanel-used-for) ### [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences. **Average Rating:** 4.4/5.0 **Total Reviews:** 468 #### How Do G2 Users Rate Freshchat? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lead Development:** 8.4/10 (Category avg: 8.5/10) - **Customization :** 8.5/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.2/10 (Category avg: 8.1/10) #### Who Is the Company Behind Freshchat? - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 employees on LinkedIn® - **Ownership:** NASDAQ: FRSH #### Who Uses This Product? - **Who Uses This:** Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Small, 36% Medium #### What Do G2 Reviewers Say About Freshchat? _AI-generated summary from verified user reviews_ ##### Pros - Users find Freshchat's **ease of use** remarkable, allowing quick automation setups and seamless customer interactions. - Users appreciate the **convenience of multiple channels** in Freshchat, enhancing customer support efficiency and personalization. - Users appreciate the **user-friendly interface and features** of FreshChat for efficient customer support management. - Users appreciate the **ease of Automations** in Freshchat, enabling quick resolutions and customizable user interactions. - Users value the **seamless integrations** of Freshchat, streamlining customer support across multiple channels effortlessly. ##### Cons - Users find that Freshchat's **AI limitations** hinder advanced automation and complex routing compared to competitors. - Users experience **chatbot issues** with Freddy AI, citing limited automation and understanding affecting overall efficiency. - Users experience **chat issues** with confusing dashboards, missed notifications, and limited message editing options. - Users find the **learning curve steep** due to tricky custom reports and complex chatbot setup. - Users find Freshchat's **limited AI capabilities** inadequate for nuanced automation and complex routing compared to competitors. #### What Are Recent G2 Reviews of Freshchat? **["Fresh Experience with Intuitive Agent Builder"](https://www.g2.com/survey_responses/freshchat-review-12923561)** **Rating:** 4.5/5.0 stars _— Akshat K._ [Read full review](https://www.g2.com/survey_responses/freshchat-review-12923561) **["Streamlined Chat Management with Robust Features"](https://www.g2.com/survey_responses/freshchat-review-12657839)** **Rating:** 4.0/5.0 stars _— Mandip P._ [Read full review](https://www.g2.com/survey_responses/freshchat-review-12657839) ### [Drift](https://www.g2.com/products/drift/reviews) Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. A platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience. Drift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,203 #### How Do G2 Users Rate Drift? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lead Development:** 8.5/10 (Category avg: 8.5/10) - **Customization :** 8.4/10 (Category avg: 8.5/10) - **Co-Browsing:** 7.9/10 (Category avg: 8.1/10) #### Who Is the Company Behind Drift? - **Seller:** [Salesloft](https://www.g2.com/sellers/salesloft) - **Company Website:** salesloft.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @Salesloft 18,437 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c72bf0f0f6a02380b7fe128396fa033291b10b85b3fc210dd4659ed9b53b1e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2296178%2F&secure%5Burl_type%5D=linkedin_company_website) 1,098 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Development Representative, Business Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 51% Medium, 27% Small #### What Do G2 Reviewers Say About Drift? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** in Drift, enhancing their experience with intuitive features and real-time notifications. - Users value the **fast and efficient customer support** from Drift, enhancing engagement and sales effectiveness significantly. - Users appreciate the **intuitive Prospect Dashboard** of Drift, enabling swift access to actionable insights for informed decision-making. - Users value the **visitor tracking** of Drift, as it helps identify warm leads and optimize targeted messaging. - Users love Drift for its **effective lead generation** , helping identify highly engaged prospects for targeted outreach. ##### Cons - Users experience **routing issues** and notification floods, complicating chat management and client interactions on Drift. - Users find the **learning curve steep** , needing extensive webinars and assistance to fully utilize Drift's capabilities. - Users often experience **notification issues** with Drift, including delays and blank pages, impacting conversation flow. - Users experience **routing issues** with Drift, often leading to misdirected conversations and difficulty managing spam and profanity. - Users experience **chat issues** including delayed notifications and loading times that disrupt conversations and accessibility. #### What Are Recent G2 Reviews of Drift? **["Great service so far!"](https://www.g2.com/survey_responses/drift-review-7956889)** **Rating:** 4.5/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/drift-review-7956889) **["Targeted Lead Generation with Seamless Integration"](https://www.g2.com/survey_responses/drift-review-12263708)** **Rating:** 5.0/5.0 stars _— Siddhaant M._ [Read full review](https://www.g2.com/survey_responses/drift-review-12263708) #### What Are G2 Users Discussing About Drift? - [What is Drift used for?](https://www.g2.com/discussions/what-is-drift-used-for) - [How do you make a drift playbook?](https://www.g2.com/discussions/how-do-you-make-a-drift-playbook) - [What is a drift playbook?](https://www.g2.com/discussions/what-is-a-drift-playbook) - 1 comment, 1 upvote - [What is drift tool?](https://www.g2.com/discussions/what-is-drift-tool) - 1 comment - [How much does drift cost?](https://www.g2.com/discussions/how-much-does-drift-cost) - 1 comment ### [Jitbit Helpdesk](https://www.g2.com/products/jitbit-helpdesk/reviews) Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest **Average Rating:** 4.3/5.0 **Total Reviews:** 53 #### How Do G2 Users Rate Jitbit Helpdesk? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Customization :** 8.5/10 (Category avg: 8.5/10) #### Who Is the Company Behind Jitbit Helpdesk? - **Seller:** [Jitbit Software](https://www.g2.com/sellers/jitbit-software-1d6d9da2-3fd1-44b2-b19c-a2b77e0ea122) - **Year Founded:** 2004 - **HQ Location:** Edinburgh, Scotland - **Twitter:** @jitbithelpdesk 350 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e17601bdc25bf0f7119483e93f102b517d85441dba4e0c6ac15ffbf2e03c60a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F352453%2F&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 66% Medium, 26% Large #### What Do G2 Reviewers Say About Jitbit Helpdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **customizability** of Jitbit Helpdesk, enabling them to tailor the ticketing system to their needs. - Users value the **customization** of Jitbit Helpdesk, allowing tailored ticketing solutions for their specific needs. ##### Cons - Users note the **old school design** and fewer features compared to pricier competitors, affecting overall scalability. - Users note the **limited features** of Jitbit Helpdesk compared to pricier competitors, impacting its overall effectiveness. - Users criticize Jitbit Helpdesk for its **poor performance** , citing outdated design and lack of features compared to competitors. #### What Are Recent G2 Reviews of Jitbit Helpdesk? **["Excellent Ticketing Tool for all Industry types"](https://www.g2.com/survey_responses/jitbit-helpdesk-review-11388929)** **Rating:** 5.0/5.0 stars _— Luis M._ [Read full review](https://www.g2.com/survey_responses/jitbit-helpdesk-review-11388929) **["Streamlined Membership Support with Automation Enhancements"](https://www.g2.com/survey_responses/jitbit-helpdesk-review-7590381)** **Rating:** 5.0/5.0 stars _— Verified User in Legal Services_ [Read full review](https://www.g2.com/survey_responses/jitbit-helpdesk-review-7590381) #### What Are G2 Users Discussing About Jitbit Helpdesk? - [What is Jitbit Helpdesk used for?](https://www.g2.com/discussions/what-is-jitbit-helpdesk-used-for) - [How does help desk software work?](https://www.g2.com/discussions/jitbit-helpdesk-how-does-help-desk-software-work) - [What is the best help desk software?](https://www.g2.com/discussions/what-is-the-best-help-desk-software) - [What makes a good ticketing system?](https://www.g2.com/discussions/what-makes-a-good-ticketing-system) - [What is jitbit?](https://www.g2.com/discussions/what-is-jitbit) - ‹ Prev‹ Prev - 1 - [2](/categories/live-chat?filters%5Bverified_features%5D%5B%5D=2088&order=g2_score&page=2#product-list) - [Next ›Next ›](/categories/live-chat?filters%5Bverified_features%5D%5B%5D=2088&order=g2_score&page=2#product-list) Spotlight Categories [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) [Attribution Software](https://www.g2.com/categories/attribution) [Fleet Management Software](https://www.g2.com/categories/fleet-management) [Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation) [Pricing Software](https://www.g2.com/categories/pricing) Similar Categories - [Help Desk](/categories/help-desk) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Live Chat Themes](/categories/live-chat/themes) Benefits of Live Chat Software with Targeted Emails capabilities include: Sends automated emails to further engage clients and potential clients. 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