### Contents - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Live Chat Software Resources ##### Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Live Chat Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Live Chat Software Articles [![30+ Live Chat Statistics You Must Know in 2024](https://learn.g2.com/hubfs/G2CM_FI859_Learn_Article_Images_%5BLive_Chat_Statistics%5D_V1a.png "30+ Live Chat Statistics You Must Know in 2024")](https://www.g2.com/articles/live-chat-statistics) [ ### 30+ Live Chat Statistics You Must Know in 2024 ](https://www.g2.com/articles/live-chat-statistics) Some conversations can’t wait. [ ![G2 Staff](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "G2 Staff") GS ](https://learn.g2.com/author/andrew-zangre) by G2 Staff ## Live Chat Software Glossary Terms [![Customer Experience Management](https://learn.g2.com/hubfs/G2CM_GI682_Glossary_Article_Images-%5BCustomer_Experience_Management%5D_V1a.png "Customer Experience Management")](https://www.g2.com/glossary/customer-experience-management-definition) [Customer Experience Management](https://www.g2.com/glossary/customer-experience-management-definition) Customer experience management (CXM) prioritizes personalized experiences at every customer interaction. Learn more about its benefits for businesses. by Holly Landis [![Virtual Assistant](https://learn.g2.com/hubfs/G2CM_GI619_Glossary_Article_Images-%5BVirtual_Assistant%5D_V1a.png "Virtual Assistant")](https://www.g2.com/glossary/virtual-assistant-definition) [Virtual Assistant](https://www.g2.com/glossary/virtual-assistant-definition) A virtual assistant is a software or human agent that performs various tasks in response to any user input. Learn the types and benefits of having one. by Sagar Joshi [![Self-Service Portal](https://learn.g2.com/hubfs/G2CM_GI599_Glossary_Article_Images-%5BSelf_Service_Portal%5D_V1a.png "Self-Service Portal")](https://www.g2.com/glossary/self-service-portal-definition) [Self-Service Portal](https://www.g2.com/glossary/self-service-portal-definition) Self-service portal is an online resource center visitors use to troubleshoot problems without a customer service representative. Learn about its benefits. by Holly Landis [![GPT-3](https://learn.g2.com/hubfs/G2CM_GI583_Glossary_Article_Images-%5BGPT3%5D_V1b.png "GPT-3")](https://www.g2.com/glossary/gpt-3-definition) [GPT-3](https://www.g2.com/glossary/gpt-3-definition) GPT-3 enables businesses to automate their processes. Learn more about the uses of GPT-3, how it works, its best practices, and its benefits. by Sagar Joshi [![Live Chat](https://learn.g2.com/hubfs/G2CM_GI470_Glossary_Article_Images-%5BLive_Chat%5D_V1b.png "Live Chat")](https://www.g2.com/glossary/live-chat-definition) [Live Chat](https://www.g2.com/glossary/live-chat-definition) Live chat is a website tool that allows customers to chat with the company in real time. Learn more about live chat. its common features, and benefits. by Whitney Rudeseal Peet ## Live Chat Software Discussions 0 Question on: Zoho Desk [Sort in filter view - how do I do it?](/discussions/sort-in-filter-view-how-do-i-do-it) I think upper question is understandable, so no other description. Hello Roman, 2024-03-04 For our use-cases these "sorting in filtering view" methods work well. **Using Table View** (Standard Method) - Switch to Table View in the Tickets Module - Go to Filter Mode, by clicking on the Filter Icon - Select the required filter criteria from the list of predefined ticket fields -  On the results page, click on the column header from the table view to sort the results based on the columns in the table view As there is no "multi-layered" filter (at time of writing) maybe this "workaround" will help you.   **Using Custom View** (Workaround Method) - Create a Custom Ticket view - Choose the required criteria to filter the ticket list (This acts as a filter to achieve a specific result), for sorting - Switch to Table view and click on column headers as mentioned in the Standard Method - This method allows you to choose any field in the ticket layout for a much more unique result Note: both "methods" are taken from (can be found in) the Zoho Desk knowledge-base. Best, Mark Answered: Mark Huf on March 4, 2024 [Your answer](/discussions/sort-in-filter-view-how-do-i-do-it/comments/new?remote=true) 0 Question on: Customers.ai [What is your experience?](/discussions/what-is-your-experience) Did you got the results fast? Horrible experience with Mobile Monkey. They are ripping us off. Keep charging our credit card month after month and signing up up for new services without our permission. Answered: Cynthia Goya on June 20, 2022 Comment deleted by user. Answered: Cynthia Goya on June 20, 2022 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/what-is-your-experience/comments/new?remote=true) 0 Question on: Zoho Desk [Does the product has a feature for inventory?](/discussions/does-the-product-has-a-feature-for-inventory) I have not been able to find a way to include my inventory items with Zoho. Zoho Desk is a help desk software used by businesses to address customer queries and feedbacks over a variety of channels. You integrate it with Zoho Inventory to charge your customers for the tickets handled in Zoho Desk. You Can checkout here for integrating Zoho Desk with Zoho Inventory -\> https://www.zoho.com/in/inventory/help/integrations/desk-integration.html Answered: Kavirajan Joseph on May 24, 2022 After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000. I needed the profit to celebrate in the festive season but all thanks to Mr Jeff Silbert a recovery expert who helped me in recovery my lost which I made to this fake platform. I will highly recommend Jeff if you need help in restoring your lost. You can reach him via ( jeffsilbert39@gmail.com. ) WhatsApp. +44 777 4153 932. Answered: steve Reymord on September 30, 2022 Had a poor experience investing my money; it wasn't simple for me because I was scammed numerous times. Up until I came across Jeff, a recovery specialist, I had almost totally lost all of my money. He helped me, helped me get my funds refunded, and helped me all around. In just 4 days and with very little work, I was able to reclaim my cash. I'll give Jeff my utmost respect because he's sincere and honest on all counts,  and he helped me recover what I lost. Use WhatsApp to reach him right away if you need his assistance: +84 94 767 1524; email: jeffsilbert39@gmail.com. Answered: charles annod on January 19, 2023 [See more answers (2)](javascript:void(0);) [Your answer](/discussions/does-the-product-has-a-feature-for-inventory/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/live-chat/resources?discussions_page=5) - [1](/categories/live-chat/resources) - [2](/categories/live-chat/resources?discussions_page=2) - [3](/categories/live-chat/resources?discussions_page=3) - [4](/categories/live-chat/resources?discussions_page=4) - [5](/categories/live-chat/resources?discussions_page=5) - 6 - [7](/categories/live-chat/resources?discussions_page=7) - [8](/categories/live-chat/resources?discussions_page=8) - [9](/categories/live-chat/resources?discussions_page=9) - [10](/categories/live-chat/resources?discussions_page=10) - … - [230](/categories/live-chat/resources?discussions_page=230) - [231](/categories/live-chat/resources?discussions_page=231) - [Next ›Next ›](/categories/live-chat/resources?discussions_page=7) ## Live Chat Software Reports Mid-Market Grid® Report for Live Chat Summer 2026 G2 Report: Grid® Report Grid® Report for Live Chat Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Live Chat Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Live Chat Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Live Chat Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Live Chat Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Live Chat Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Live Chat Spring 2026 G2 Report: Grid® Report Grid® Report for Live Chat Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Live Chat Spring 2026 G2 Report: Momentum Grid® Report