# Top Free Live Chat Software - Page 2

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 463

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,600+ Authentic Reviews
- 463+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

**Sponsored**

### Text

Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind it is simple: your support team is already your biggest sales channel. And now there's a way to unlock it. 🛒 AI that doesn't just support - it sells AI agents and human agents share one inbox. But unlike most platforms, the AI doesn't just answer questions and close chats. It: • detects checkout hesitation and steps in with the right offer; • spots buying signals hiding in routine inquiries • qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens. 💡 74% resolution rate, around the clock The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average. When no one's online, it keeps working: • capturing leads • qualifying visitors • collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person. 📡 Every channel, one inbox One omnichannel inbox covers chat, email, Messenger, SMS, and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats unified with shared tagging and routing. 🤖 Automation at every level Workflows handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations can be supervised in real time, with human takeover at any point.. 🌍 Minutes to set up. Built to scale. Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the AI at your website and it's handling conversations the same day. Trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT. 🔒 Built for enterprise trust and security • SOC 2 audited • GDPR compliant • CCPA compliant • PCI DSS certified Start your free 14-day trial today and see how Text transforms support into measurable ROI. No credit card required.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-08T22%3A59%3A55Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1511959&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%2Ffree%3Fcategory_id%3Dlive-chat%26page%3D2&secure%5Btoken%5D=f5bc902392026bbffe8b7332ea061b5a7227b40170c250e066f310253224bad9&secure%5Burl%5D=https%3A%2F%2Fwww.text.com%2F%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=custom_url)

### [Sobot Omnichannel Suite](https://www.g2.com/products/sobot-omnichannel-suite/reviews)

Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API. From small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, Mico, and Lilith Games.

**Average Rating:** 4.9/5.0

**Total Reviews:** 43

#### How Do G2 Users Rate Sobot Omnichannel Suite?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 9.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Sobot Omnichannel Suite?

- **Seller:** [Sobot](https://www.g2.com/sellers/sobot)
- **Company Website:** sobot.io
- **HQ Location:** Singapore, SG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69537e33061077500e943928fe1bb63d54d56b5faad48a1563fb16c726fc68cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsobotofficial&secure%5Burl_type%5D=linkedin_company_website)  
101 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO
- **Top Industries:** Retail
- **Company Size:** 59% Medium, 48% Small

#### What Do G2 Reviewers Say About Sobot Omnichannel Suite?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Sobot's **helpful organization** of client conversations enhances responsiveness and clarity in managing multiple channels.
- Users love the **seamless multi-channel integration** of Sobot, allowing efficient management of interactions and team visibility.
- Users appreciate the **ease of use** of Sobot Omnichannel Suite, streamlining client communications across multiple channels effortlessly.
- Users praise the **efficiency** of Sobot Omnichannel Suite, enhancing speed and clarity in managing client communications.
- Users appreciate the **efficient customer support** provided by Sobot, enabling seamless management across multiple communication channels.

##### Cons

- Users find **limited customization** challenging as advanced workflows and reports require significant initial setup effort.
- Users desire **more built-in templates** for seasonal retail campaigns to reduce manual creation time and improve efficiency.
- Users experience a challenging **learning curve** initially, requiring adjustments for optimal performance before the system becomes reliable.
- Users find the **limited features** challenging for advanced workflows and custom reports without dedicated support.
- Users face a **steep learning curve** with Sobot Omnichannel Suite due to extensive setup requirements and technical input needed.

#### What Are Recent G2 Reviews of Sobot Omnichannel Suite?

**["Shared Inbox and Smart Routing That Keep Our Team in Sync"](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13213278)**

**Rating:** 5.0/5.0 stars

_— Ethan J._

[Read full review](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13213278)

**["Unified Conversations with Quick Replies That Keep Our Team Fast and Consistent"](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087699)**

**Rating:** 5.0/5.0 stars

_— Adrien J._

[Read full review](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13087699)

### [Sendbird](https://www.g2.com/pt/products/sendbird/reviews)

Sendbird é uma plataforma de agentes de IA omnicanal projetada para melhorar a experiência do cliente, facilitando conversas autônomas de suporte e vendas. Esta solução inovadora permite que as empresas se envolvam com os clientes em vários canais, garantindo que agentes humanos permaneçam disponíveis para consultas mais complexas. Ao aproveitar a tecnologia de IA, Sendbird capacita as empresas a se comunicarem proativamente com seus clientes, promovendo conexões mais profundas e aumentando a satisfação do cliente. Principalmente voltado para empresas que buscam melhorar seus processos de atendimento ao cliente e vendas, o Sendbird atende a uma ampla gama de indústrias, incluindo e-commerce, finanças e telecomunicações. A plataforma é particularmente benéfica para organizações que gerenciam um alto volume de interações com clientes e precisam de um tratamento eficiente dessas conversas. Ao automatizar consultas e interações rotineiras, as empresas podem alocar seus recursos humanos para questões mais complexas, otimizando a eficiência operacional e melhorando a qualidade geral do serviço. Uma das características de destaque do Sendbird é sua integração perfeita com canais de comunicação existentes, permitindo que as empresas mantenham uma presença consistente em várias plataformas. Esta abordagem omnicanal garante que os clientes possam buscar suporte ou consultas de vendas através de seu meio preferido, seja chat, e-mail ou redes sociais. Além disso, as capacidades de IA do Sendbird permitem que a plataforma inicie mensagens de negócios proativas, reengajando os clientes e melhorando sua experiência geral. Esta comunicação proativa não só atende às necessidades dos clientes, mas também as antecipa, levando a um aumento da satisfação e lealdade. As robustas APIs de comunicação da plataforma diferenciam ainda mais o Sendbird de outras soluções no mercado. Essas APIs são projetadas para serem escaláveis e adaptáveis, permitindo que as empresas criem agentes de IA personalizados que atendam às suas necessidades específicas. Essa flexibilidade permite que as organizações desenvolvam soluções personalizadas que ressoem com seu público-alvo, garantindo que as interações com os clientes sejam significativas e eficazes. Além disso, o design premiado do Sendbird destaca seu compromisso em oferecer experiências de comunicação de alta qualidade que priorizam o engajamento do usuário. O Sendbird combina efetivamente tecnologia avançada de IA com uma estrutura de comunicação abrangente, destacando-se no campo das soluções de engajamento do cliente. Ao automatizar tarefas rotineiras e permitir um alcance proativo, a plataforma melhora as interações com os clientes enquanto apoia as empresas na realização de seus objetivos operacionais. Com seu foco em manter o envolvimento humano para consultas complexas, o Sendbird equilibra eficiência e personalização, tornando-se uma ferramenta valiosa para empresas que buscam elevar a experiência do cliente.

**Average Rating:** 4.6/5.0

**Total Reviews:** 122

#### How Do G2 Users Rate Sendbird?

- **the product tem sido um bom parceiro comercial?:** 9.1/10 (Category avg: 9.1/10)
- **Desenvolvimento de Leads:** 8.1/10 (Category avg: 8.5/10)
- **Personalização:** 8.9/10 (Category avg: 8.5/10)
- **Co-Navegação:** 7.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Sendbird?

- **Vendedor:** [Sendbird](https://www.g2.com/pt/sellers/sendbird)
- **Website da Empresa:** sendbird.com
- **Ano de Fundação:** 2013
- **Localização da Sede:** San Mateo, California
- **Twitter:** @SendBird  
4,840 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0dc6186fea7f779c3cedca73dfa7b528fb3e1974d090a8b5ce8204c499b603fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10043307%2F&secure%5Burl_type%5D=linkedin_company_website)  
302 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de Produto, Membro da Equipe de Experiência do Estudante
- **Top Industries:** Software de Computador, Saúde, Bem-estar e Fitness
- **Company Size:** 47% Medium, 31% Small

#### What Do G2 Reviewers Say About Sendbird?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários valorizam a **facilidade de uso** do Sendbird, achando-o simples de implementar e amigável para o cliente.
- Os usuários elogiam o Sendbird por seu **excelente suporte ao cliente** e assistência rápida, melhorando a experiência do usuário e a confiabilidade.
- Os usuários valorizam os recursos de **extensa personalização e integração perfeita** do Sendbird, melhorando a comunicação e o engajamento de forma eficaz.
- Os usuários apreciam as **integrações fáceis** do Sendbird, achando-as simples de implementar e eficientes para soluções de mensagens.
- Os usuários valorizam a **configuração fácil** do Sendbird, permitindo uma integração suave em suas operações sem complicações.

##### Cons

- Os usuários acham que os preços do Sendbird são **muito altos** , especialmente para startups que precisam de opções mais acessíveis durante a fase de experimentação.
- Os usuários acham a **curva de aprendizado desafiadora** , especialmente ao navegar por recursos avançados e pela complexidade da documentação.
- Os usuários acham os **altos custos** do Sendbird desafiadores, especialmente para startups, agravados por uma estrutura de preços complicada.
- Os usuários expressam preocupações sobre **limitações de custo** com o Sendbird, achando os preços e planos complicados e insustentáveis a longo prazo.
- Os usuários acham a **configuração difícil** do Sendbird desafiadora, especialmente para novos usuários que navegam pela documentação e integração.

#### What Are Recent G2 Reviews of Sendbird?

**["APIs Amigáveis para Desenvolvedores para Chat em Tempo Real Rápido e Confiável"](https://www.g2.com/pt/survey_responses/sendbird-review-13042624)**

**Rating:** 4.0/5.0 stars

_— Usuário Verificado em Petróleo e Energia_

[Read full review](https://www.g2.com/pt/survey_responses/sendbird-review-13042624)

**["Chat, Voz e Vídeo In-App Confiáveis e Escaláveis—Rápido de Construir com Ótimas APIs"](https://www.g2.com/pt/survey_responses/sendbird-review-13084589)**

**Rating:** 4.5/5.0 stars

_— Usuário Verificado em Internet_

[Read full review](https://www.g2.com/pt/survey_responses/sendbird-review-13084589)

#### What Are G2 Users Discussing About Sendbird?

- [What is the best chat API?](https://www.g2.com/pt/discussions/what-is-the-best-chat-api)
- [Where is Sendbird located?](https://www.g2.com/pt/discussions/where-is-sendbird-located)
- [What is Sendbird?](https://www.g2.com/pt/discussions/what-is-sendbird)
- [How does Sendbird work?](https://www.g2.com/pt/discussions/how-does-sendbird-work)

### [Chatway Live Chat](https://www.g2.com/products/chatway-chatway-live-chat/reviews)

Chatway transforms online customer interactions with its live chat and AI chatbot solution for websites. Offering real-time communication, customizable widgets, intelligent chatbots, and AI-powered support, it enhances user experience. Responsive across devices, Chatway empowers businesses to engage visitors, resolve issues, automate answers, and convert leads efficiently. Elevate your online presence and build lasting customer relationships with Chatway.

**Average Rating:** 4.9/5.0

**Total Reviews:** 91

#### How Do G2 Users Rate Chatway Live Chat?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lead Development:** 9.0/10 (Category avg: 8.5/10)
- **Customization :** 9.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.4/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Chatway Live Chat?

- **Seller:** [Chatway](https://www.g2.com/sellers/chatway)
- **Year Founded:** 2014
- **HQ Location:** Tel Aviv, IL
- **Twitter:** @chatway\_inc  
12 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b26848945bf5ee0d1f415fd03b36fa1c79f42a96b8f67f0d84579e4af41fe07&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5812499%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Founder
- **Top Industries:** Leisure, Travel & Tourism, Retail
- **Company Size:** 91% Small, 3% Medium

#### What Do G2 Reviewers Say About Chatway Live Chat?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Chatway Live Chat, making customer interactions seamless and efficient.
- Users rave about the **excellent customer support** of Chatway Live Chat, making their experience efficient and pleasant.
- Users love the **easy setup** of Chatway Live Chat, allowing quick integration and seamless communication management.
- Users appreciate the **simplicity and ease of use** of Chatway Live Chat, enhancing efficiency for small teams.
- Users find **easy communication** with Chatway Live Chat essential for immediate responses and seamless integrations into websites.

##### Cons

- Users feel that the **customization options are limited** , wishing for more control over design and features.
- Users find the service **expensive** , wishing for a more scalable pricing model based on user count.
- Users find the **limitations of the free version** restrictive, particularly with single-user access and short chat history.
- Users are frustrated by the lack of **chatbot capabilities** , limiting automated responses and support outside business hours.
- Users find **integration issues** with Chatway Live Chat that can disrupt the seamless experience they desire.

#### What Are Recent G2 Reviews of Chatway Live Chat?

**["Simple and Effective Live Chat for Customer Support"](https://www.g2.com/survey_responses/chatway-live-chat-review-12672429)**

**Rating:** 5.0/5.0 stars

_— salman i._

[Read full review](https://www.g2.com/survey_responses/chatway-live-chat-review-12672429)

**["Solves 95% of our support requests on it's own"](https://www.g2.com/survey_responses/chatway-live-chat-review-12468903)**

**Rating:** 5.0/5.0 stars

_— Moshe F S._

[Read full review](https://www.g2.com/survey_responses/chatway-live-chat-review-12468903)

### [Gorgias](https://www.g2.com/products/gorgias/reviews)

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

**Average Rating:** 4.6/5.0

**Total Reviews:** 553

#### How Do G2 Users Rate Gorgias?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Lead Development:** 8.7/10 (Category avg: 8.5/10)
- **Customization :** 8.5/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.6/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Gorgias?

- **Seller:** [Gorgias](https://www.g2.com/sellers/gorgias)
- **Company Website:** www.gorgias.com
- **Year Founded:** 2015
- **HQ Location:** San Francisco, California
- **Twitter:** @gorgiasio  
3,747 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c72ad132555a4b0b2cf8e0161ee933cbac378071742fd7196f71dc639decc7d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6402068%2F&secure%5Burl_type%5D=linkedin_company_website)  
519 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Service Manager
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 80% Small, 18% Medium

#### What Do G2 Reviewers Say About Gorgias?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Gorgias, enjoying seamless integration across multiple communication channels for efficient management.
- Users praise Gorgias for its **seamless integrations** with multiple platforms, enhancing customer support efficiency and management.
- Users love the **seamless integration and easy customization** of Gorgias, enhancing their customer support efficiency.
- Users love the **easy integrations** of Gorgias, streamlining customer support across multiple platforms effortlessly.
- Users value Gorgias for its **instant responses and efficient ticket management** , significantly enhancing customer support workflows.

##### Cons

- Users find the **learning curve** challenging during setup, requiring time for training and flow adjustments.
- Users find Gorgias **too expensive** and wish for more affordable options or integrated AI services.
- Users find the **limited connectivity to channels** and basic reporting features to be a significant drawback of Gorgias.
- Users find the **ticketing issues** with Gorgias problematic, particularly with high add-on charges and persistent glitches.
- Users feel the **lack of robust reporting features** in Gorgias limits their ability to analyze customer interactions effectively.

#### What Are Recent G2 Reviews of Gorgias?

**["Effortless Customer Service Consolidation and Automation"](https://www.g2.com/survey_responses/gorgias-review-12724740)**

**Rating:** 5.0/5.0 stars

_— Luis S._

[Read full review](https://www.g2.com/survey_responses/gorgias-review-12724740)

**["Deep Shopify Integration That Makes Customer Support Faster and More Efficient"](https://www.g2.com/survey_responses/gorgias-review-12662280)**

**Rating:** 4.0/5.0 stars

_— Mitchell O._

[Read full review](https://www.g2.com/survey_responses/gorgias-review-12662280)

#### What Are G2 Users Discussing About Gorgias?

- [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) - 2 comments
- [What does gorgias integrate with?](https://www.g2.com/discussions/what-does-gorgias-integrate-with) - 2 comments
- [Is gorgias a CRM tool?](https://www.g2.com/discussions/is-gorgias-a-crm-tool) - 2 comments
- [What is gorgias software?](https://www.g2.com/discussions/what-is-gorgias-software) - 2 comments

### [Re:amaze](https://www.g2.com/products/re-amaze/reviews)

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature.

**Average Rating:** 4.6/5.0

**Total Reviews:** 137

#### How Do G2 Users Rate Re:amaze?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lead Development:** 9.0/10 (Category avg: 8.5/10)
- **Customization :** 8.5/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Re:amaze?

- **Seller:** [GoDaddy](https://www.g2.com/sellers/godaddy)
- **Year Founded:** 1997
- **HQ Location:** Scottsdale, AZ
- **Twitter:** @GoDaddy  
274,844 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=109e68fd7fc53f536870728a8e551b397c46ad6384aa38888bd78711f6c4d3cb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7846%2F&secure%5Burl_type%5D=linkedin_company_website)  
9,011 employees on LinkedIn®
- **Ownership:** NYSE:GDDY

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Retail, Sporting Goods
- **Company Size:** 81% Small, 17% Medium

#### What Do G2 Reviewers Say About Re:amaze?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **great customer support** of Re:amaze, enhancing their overall experience and satisfaction with the product.
- Users value the **flexibility** of Re:amaze, appreciating its versatile options and helpful AI features.

#### What Are Recent G2 Reviews of Re:amaze?

**["Absolutely amazing tool, very intuitive and integrates well"](https://www.g2.com/survey_responses/re-amaze-review-7694891)**

**Rating:** 4.5/5.0 stars

_— Christoph D._

[Read full review](https://www.g2.com/survey_responses/re-amaze-review-7694891)

**["Great Chat!"](https://www.g2.com/survey_responses/re-amaze-review-7329257)**

**Rating:** 5.0/5.0 stars

_— Greg R._

[Read full review](https://www.g2.com/survey_responses/re-amaze-review-7329257)

#### What Are G2 Users Discussing About Re:amaze?

- [What is Re:amaze used for?](https://www.g2.com/discussions/what-is-re-amaze-used-for)

### [UJET](https://www.g2.com/products/ujet/reviews)

UJET leads the way in AI-powered CX transformation, delivering a future-proof, cloud platform that redefines the customer experience with advanced agentic AI, multimodality, and a mobile-first approach. We infuse agentic AI across every aspect of the customer journey – from build and deployment, to end-customer, agent, and supervisor experiences – to drive automation and efficiency. UJET’s AI solutions empower agents, optimize customer journeys, and elevate customer interactions with actionable analytics. Built on a cloud-native architecture, UJET ensures unmatched security, scalability, and prioritized data analytics. Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,101

#### How Do G2 Users Rate UJET?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lead Development:** 9.5/10 (Category avg: 8.5/10)
- **Customization :** 9.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind UJET?

- **Seller:** [UJET](https://www.g2.com/sellers/ujet)
- **Company Website:** www.ujet.cx
- **Year Founded:** 2015
- **HQ Location:** San Francisco, California
- **Twitter:** @UJETcx  
1,542 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8d41f7c6196ea9874e957ea2b4ceeca49a258e30f8cf40f2f5d9bd20c7a1e3f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18051573%2F&secure%5Burl_type%5D=linkedin_company_website)  
337 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Agent
- **Top Industries:** Consumer Services, Telecommunications
- **Company Size:** 57% Medium, 34% Large

#### What Do G2 Reviewers Say About UJET?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of UJET, appreciating its intuitive navigation and helpful features.
- Users appreciate the **robust features** of UJET, including high call quality, easy navigation, and effective visual troubleshooting.
- Users value the **efficiency** of UJET, enjoying its user-friendly interface and seamless integration for productive operations.
- Users value the **user-friendly interface** of UJET, appreciating its simplicity combined with powerful capabilities.
- Users admire the **user-friendly interface** of UJET, praising its simplicity and ease of navigation for productivity.

##### Cons

- Users find the **slow loading** times during peak hours frustrating, impacting response efficiency and overall experience.
- Users find the **slow speed** of UJET frustrating during peak hours, leading to delayed response times.
- Users experience occasional **slow performance** with UJET, particularly during peak hours, leading to frustrating delays.
- Users often face **technical issues** with UJET, including crashes and errors that disrupt their workflow and productivity.
- Users report experiencing **software glitches** with UJET, including freezes and unexpected shutdowns that disrupt workflow.

#### What Are Recent G2 Reviews of UJET?

**["UJET Streamlines Customer Interactions and Boosts Productivity"](https://www.g2.com/survey_responses/ujet-review-12696463)**

**Rating:** 4.5/5.0 stars

_— Hariharan K._

[Read full review](https://www.g2.com/survey_responses/ujet-review-12696463)

**["Powerful CCaaS Integrations and Omnichannel Support with AI Features"](https://www.g2.com/survey_responses/ujet-review-12548405)**

**Rating:** 4.0/5.0 stars

_— Rupesh k._

[Read full review](https://www.g2.com/survey_responses/ujet-review-12548405)

#### What Are G2 Users Discussing About UJET?

- [What is UJET used for?](https://www.g2.com/discussions/what-is-ujet-used-for) - 2 comments

### [Sprinklr Service](https://www.g2.com/pt/products/sprinklr-service/reviews)

Sprinklr Service é uma plataforma de serviço ao cliente unificada e nativa da nuvem, alimentada por IA, que permite uma experiência perfeita para clientes e agentes em mais de 30 canais digitais, sociais e de voz, e oferece insights acionáveis e escaláveis em tempo real – eliminando a necessidade de qualquer outra solução pontual. - Permite que os clientes interajam com sua marca no canal de sua preferência para uma experiência de marca consistente, levando à satisfação do cliente. - Capacita os agentes com uma visão unificada/360 do cliente e recomenda as respostas mais relevantes com o poder da IA para melhorar a produtividade e a experiência do agente. - Fornece insights significativos e acionáveis para supervisores impulsionarem o crescimento e a excelência operacional. - Ajuda líderes a descobrir oportunidades de crescimento, transformação e inovação através de insights de centro de contato em tempo real escaláveis em toda a empresa.

**Average Rating:** 4.3/5.0

**Total Reviews:** 679

#### How Do G2 Users Rate Sprinklr Service?

- **the product tem sido um bom parceiro comercial?:** 8.6/10 (Category avg: 9.1/10)
- **Desenvolvimento de Leads:** 8.0/10 (Category avg: 8.5/10)
- **Personalização:** 7.9/10 (Category avg: 8.5/10)
- **Co-Navegação:** 7.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Sprinklr Service?

- **Vendedor:** [Sprinklr](https://www.g2.com/pt/sellers/sprinklr)
- **Website da Empresa:** www.sprinklr.com
- **Ano de Fundação:** 2009
- **Localização da Sede:** New York
- **Twitter:** @Sprinklr  
38,047 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,380 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de Mídias Sociais, Gerente de Comunidade
- **Top Industries:** Serviços ao Consumidor, Marketing e Publicidade
- **Company Size:** 41% Large, 30% Medium

#### What Do G2 Reviewers Say About Sprinklr Service?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **facilidade de uso** do Sprinklr Service, achando-o simples e eficaz para gerenciar a experiência do cliente.
- Os usuários apreciam a **interface amigável** do Sprinklr Service, aumentando a conveniência e o engajamento nas plataformas de mídia social.
- Os usuários valorizam a **equipe de suporte profissional e qualificada** do Sprinklr Service, melhorando sua experiência e satisfação geral.
- Os usuários valorizam a **eficiência** do Sprinklr Service, desfrutando de uma gestão sem interrupções e soluções personalizadas para suas necessidades empresariais.
- Os usuários apreciam o **atendimento ao cliente de primeira classe** do Sprinklr Service, destacando sua disponibilidade e compromisso em melhorar as experiências.

##### Cons

- Os usuários acham a **complexidade dos recursos** esmagadora, especialmente os novos usuários, levando a confusão e problemas de desempenho.
- Os usuários enfrentam uma **curva de aprendizado acentuada** com o Sprinklr Service, exigindo tempo e treinamento para se tornarem proficientes.
- Os usuários experimentam **recursos ausentes** no Sprinklr Service, exigindo postagem nativa para algumas tarefas e impactando a eficiência do fluxo de trabalho.
- Os usuários experimentam **tempos de carregamento lentos** ao buscar palavras-chave e criar casos, impactando sua eficiência e satisfação.
- Os usuários muitas vezes enfrentam uma **curva de aprendizado acentuada** com o Sprinklr Service, tornando-o desafiador para equipes novas ou menores.

#### What Are Recent G2 Reviews of Sprinklr Service?

**["Motor de Regras Personalizável e Detecção de Regex para Alertas Proativos de Interrupção"](https://www.g2.com/pt/survey_responses/sprinklr-service-review-13083125)**

**Rating:** 5.0/5.0 stars

_— Asrul R._

[Read full review](https://www.g2.com/pt/survey_responses/sprinklr-service-review-13083125)

**["Solução de CRM abrangente com fluxos de trabalho personalizáveis"](https://www.g2.com/pt/survey_responses/sprinklr-service-review-13220256)**

**Rating:** 4.0/5.0 stars

_— Ruben B._

[Read full review](https://www.g2.com/pt/survey_responses/sprinklr-service-review-13220256)

### [BoldDesk](https://www.g2.com/products/bolddesk/reviews)

BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assistance with fast, accurate, and human-like responses, ensuring customers always get the right support, anytime. It integrates seamlessly with over 40 popular tools, supports 35+ languages, and scales effortlessly from startups to large enterprises, making it the ideal choice for modern, AI-driven customer support.

**Average Rating:** 4.5/5.0

**Total Reviews:** 144

#### How Do G2 Users Rate BoldDesk?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Lead Development:** 8.8/10 (Category avg: 8.5/10)
- **Customization :** 8.5/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.9/10 (Category avg: 8.1/10)

#### Who Is the Company Behind BoldDesk?

- **Seller:** [Syncfusion](https://www.g2.com/sellers/syncfusion)
- **Company Website:** www.syncfusion.com
- **Year Founded:** 2001
- **HQ Location:** Morrisville, North Carolina
- **Twitter:** @Syncfusion  
11,907 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=819bbd3d7046da28d101a1e5cf5794e766a9f74c4edf4d097116f83e77cc93b3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F123064%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,709 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Software Developer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 46% Small, 36% Medium

#### What Do G2 Reviewers Say About BoldDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively.
- Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features.
- Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly.
- Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively.
- Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate.

##### Cons

- Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience.
- Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration.
- Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility.
- Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times.
- Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability.

#### What Are Recent G2 Reviews of BoldDesk?

**["BoldDesk: User-Friendly Ticketing with Seamless Integrations and Tremendous Support"](https://www.g2.com/survey_responses/bolddesk-review-12803790)**

**Rating:** 5.0/5.0 stars

_— Adithya K._

[Read full review](https://www.g2.com/survey_responses/bolddesk-review-12803790)

**["BoldDesk: Essential Tool with Room for Interface Improvement"](https://www.g2.com/survey_responses/bolddesk-review-13088897)**

**Rating:** 5.0/5.0 stars

_— Vishal N._

[Read full review](https://www.g2.com/survey_responses/bolddesk-review-13088897)

### [Chatty](https://www.g2.com/products/chatty/reviews)

We don’t sell you another chat app. We help you sell more with AI sales assistant. No time to answer customer questions 24/7? Let Chatty AI chatbot handle it with live chat & helpdesk. Powered by advanced AI model, it answers product questions, suggests products, and helps with order tracking - all while you're away. Then, you can manage conversations with your team from all channels in one inbox: WhatsApp, Facebook Messenger, Instagram, Email, and more. Build your FAQs help center for quick customer support, then let customers self-serve forever.

**Average Rating:** 4.8/5.0

**Total Reviews:** 84

#### How Do G2 Users Rate Chatty?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 8.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Chatty?

- **Seller:** [Chatty](https://www.g2.com/sellers/chatty)
- **Year Founded:** 2022
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6a45c5b4b8eaee1dd007e97697fee4594f0b4216f122cf442554702af7d91da1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fshowcase%2Fmeetchatty&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO
- **Top Industries:** Retail, Food & Beverages
- **Company Size:** 89% Small, 6% Medium

#### What Do G2 Reviewers Say About Chatty?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **excellent customer support** of Chatty, praising its helpfulness and expertise during setup and customization.
- Users value the **helpful customer support** of Chatty, ensuring timely assistance and enhanced responsiveness for their business.
- Users value the **ease of use** of Chatty, appreciating its clean UI and fast customer support.
- Users commend the **easy setup** of Chatty, enhanced by excellent customer support from Mirra and April.
- Users appreciate the **speed and reliability** of Chatty, enhancing productivity with clear and practical responses.

##### Cons

- Users feel that **limited customization options** hinder their ability to personalize Chatty for a better experience.
- Users find the **limited features** of Chatty make it complex and less user-friendly, hindering customization and configuration.
- Users find the **AI can be confusing** , requiring patience and maintenance, but appreciate the responsive customer service.
- Users find the setup process **time-consuming and complex** , suggesting a need for simpler usage instructions or tutorials.
- Users express frustration with **Chatbot issues** due to delays in human assistance and lack of customization options.

#### What Are Recent G2 Reviews of Chatty?

**["Chatty Saves Time and Streamlines Shopify Store Management"](https://www.g2.com/survey_responses/chatty-review-13120874)**

**Rating:** 5.0/5.0 stars

_— Kimberlin S._

[Read full review](https://www.g2.com/survey_responses/chatty-review-13120874)

**["Chatty: exceptional customer service and intuitive setup"](https://www.g2.com/survey_responses/chatty-review-12810951)**

**Rating:** 5.0/5.0 stars

_— Verified User in Food & Beverages_

[Read full review](https://www.g2.com/survey_responses/chatty-review-12810951)

### [Front](https://www.g2.com/es/products/front/reviews)

Front es una plataforma moderna de experiencia del cliente (CX) diseñada para ayudar a las empresas a priorizar las interacciones con los clientes. Esta solución proporciona un espacio de trabajo unificado para gestionar todas las conversaciones con los clientes, incluyendo bandejas de entrada individuales y herramientas de colaboración interna. Al ofrecer una vista única de las interacciones con los clientes, Front mejora la productividad de los agentes al minimizar la necesidad de cambiar de aplicación, asegurando que las respuestas no solo sean rápidas, sino también precisas y personalizadas. La plataforma es particularmente beneficiosa para organizaciones centradas en el cliente que requieren un enfoque simplificado para la comunicación. Front está adaptado para empresas de todos los tamaños, desde startups hasta empresas consolidadas, permitiéndoles gestionar las consultas de los clientes de manera eficiente. Los casos de uso específicos incluyen el manejo de tickets de soporte al cliente, la gestión de consultas de ventas y la facilitación de la colaboración en equipo en tareas relacionadas con los clientes. Esta versatilidad convierte a Front en una herramienta esencial para cualquier organización que busque mejorar sus estrategias de compromiso con el cliente. Una de las características clave de Front son sus capacidades avanzadas de inteligencia artificial. A diferencia de las soluciones tradicionales de inteligencia artificial para servicio al cliente que a menudo adoptan un enfoque de errores primero, la IA de Front está diseñada para comenzar de manera inteligente y mejorar continuamente con el tiempo. Aprende de cada interacción con el cliente en tiempo real, permitiendo a las empresas escalar sus operaciones de manera segura desde el primer día. Esta capacidad de aprendizaje proactivo asegura que los agentes tengan acceso a información y sugerencias relevantes, mejorando su capacidad para proporcionar un servicio excepcional. Además, Front se destaca por su interfaz fácil de usar y su facilidad de configuración. Las empresas pueden personalizar la plataforma para adaptarse a sus flujos de trabajo únicos sin necesidad de recursos extensos de TI o consultores externos. Este nivel de control sobre la experiencia del cliente empodera a las organizaciones para adaptarse rápidamente a las necesidades y preferencias cambiantes de los clientes, fomentando en última instancia relaciones más sólidas con sus clientes. Con más de 9,000 empresas, incluidos nombres notables como ClickUp, Uber Freight y Reed & Mackay, confiando en Front para sus necesidades de compromiso con el cliente, la plataforma demuestra su efectividad en la entrega de eficiencia y conocimientos accionables. Front está comprometido a proporcionar un servicio al cliente líder en la industria a todos los usuarios, independientemente del tamaño del equipo, asegurando que cada organización pueda mantener un enfoque centrado en el cliente en sus operaciones.

**Average Rating:** 4.7/5.0

**Total Reviews:** 2,450

#### How Do G2 Users Rate Front?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.2/10 (Category avg: 9.1/10)
- **Desarrollo de Leads:** 8.8/10 (Category avg: 8.5/10)
- **Personalización:** 8.4/10 (Category avg: 8.5/10)
- **Co-navegación:** 8.8/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Front?

- **Vendedor:** [Front App](https://www.g2.com/es/sellers/front-app)
- **Sitio web de la empresa:** frontapp.com
- **Año de fundación:** 2014
- **Ubicación de la sede:** San Francisco, CA
- **Twitter:** @FrontHQ  
9,411 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22f1f04cd1949da588671c6cc7c9501403aa23164e76c00ed5f9c00b12329500&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffronthq%2F&secure%5Burl_type%5D=linkedin_company_website)  
560 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de Éxito del Cliente, Gerente de Cuentas
- **Top Industries:** Logística y cadena de suministro, Software de Computadora
- **Company Size:** 48% Small, 42% Medium

#### What Do G2 Reviewers Say About Front?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios aprecian la **facilidad de uso** en Front, disfrutando de una navegación sencilla y una colaboración eficiente en equipo.
- Los usuarios valoran el aspecto de **colaboración en equipo** de Front, mejorando la comunicación y el flujo de trabajo en toda la organización.
- Los usuarios aprecian la **interfaz limpia y las potentes funciones** de Front, mejorando la colaboración del equipo y agilizando la comunicación con los clientes de manera efectiva.
- Los usuarios valoran la **comunicación fluida** en Front, apreciando su integración con herramientas y la gestión eficiente del correo electrónico.
- Los usuarios encuentran las **características inteligentes de comentarios y organización** de Front increíblemente útiles para una comunicación y eficiencia optimizadas.

##### Cons

- Los usuarios expresan preocupación por **la falta de características** como análisis avanzados y una organización efectiva del correo electrónico, lo que complica las tareas diarias.
- Los usuarios informan de **problemas de gestión de correos electrónicos** debido a problemas de etiquetado, funciones de búsqueda ineficaces y falta de características de IA para la eficiencia.
- Los usuarios encuentran **la gestión del correo electrónico engorrosa** , luchando con la búsqueda, la navegación por hilos y el reenvío de mensajes específicos de manera efectiva.
- Los usuarios enfrentan **problemas de gestión de correos electrónicos** con Front, incluyendo dificultades en la organización y un rendimiento inconsistente.
- Los usuarios encuentran las **funciones limitadas** de Front decepcionantes, especialmente dado su alto precio para pequeñas y medianas empresas.

#### What Are Recent G2 Reviews of Front?

**["Optimiza la comunicación del equipo y la colaboración interna"](https://www.g2.com/es/survey_responses/front-review-13221809)**

**Rating:** 5.0/5.0 stars

_— Rosette C._

[Read full review](https://www.g2.com/es/survey_responses/front-review-13221809)

**["Una solución poderosa para la colaboración en equipo y la comunicación con clientes"](https://www.g2.com/es/survey_responses/front-review-13019442)**

**Rating:** 5.0/5.0 stars

_— Victoire P._

[Read full review](https://www.g2.com/es/survey_responses/front-review-13019442)

#### What Are G2 Users Discussing About Front?

- [¿Cuáles son algunas integraciones avanzadas y casos de uso de Front en la gestión de comunicaciones con clientes en el comercio electrónico?](https://www.g2.com/es/discussions/what-are-some-advanced-integrations-and-use-cases-of-front-in-managing-customer-communications-in-e-commerce)
- [¿Para qué se utiliza Front?](https://www.g2.com/es/discussions/what-is-front-used-for) - 2 comments

### [Crisp](https://www.g2.com/es/products/crisp/reviews)

Crisp es la plataforma de soporte al cliente multicanal todo en uno impulsada por IA que ayuda a las empresas a conectarse instantáneamente con sus clientes o prospectos que esperan soporte. Con su conjunto de herramientas en rápida evolución, Crisp está guiando a las empresas a través de la revolución impulsada por la IA utilizando conversaciones para desbloquear un crecimiento exponencial. Los clientes utilizan Crisp para proporcionar una experiencia moderna del ciclo de vida del cliente para clientes potenciales, generar más clientes potenciales calificados, automatizar la ayuda al cliente y mejorar la puntuación de satisfacción del cliente, transformando el soporte al cliente en un nuevo canal de ingresos. Comienza gratis hoy y únete a las 700,000 empresas que utilizan Crisp en crisp.chat Con una UX fácil, las empresas pueden aprovechar una plataforma moderna de soporte al cliente. Crisp es tu solución integral para gestionar tu estrategia de soporte al cliente multicanal. Mientras usas Crisp, tendrás acceso a lo siguiente: - Buzón compartido multicanal para centralizar todos los mensajes entrantes provenientes de correos electrónicos, WhatsApp Business, Instagram, llamadas telefónicas y más. - Widget de chat AI en el sitio web para apoyar a los clientes desde tu sitio web - Funciones de IA para equipos de soporte al cliente para desbloquear increíbles ganancias de productividad - Software de chatbot de IA para servicio al cliente entrenado en muchas fuentes diferentes para resolver automáticamente tickets y vaciar la cola de soporte - Software de base de conocimiento para hacer que tus clientes sean más autónomos, aumentar la visibilidad en motores de búsqueda y ofrecer mejores respuestas para tus mensajes impulsados por IA. - SDKs de soporte de chat móvil nativo para Android, React Native e iOS para integrar experiencias de chat de soporte nativo directamente en tus aplicaciones móviles. - Software CRM de soporte para conocer con quién estás tratando - Software de análisis de soporte al cliente para medir el ROI del soporte al cliente, construir paneles personalizados y rastrear el CSAT de los equipos de soporte al cliente. - Traducción en vivo (Habla como un nativo en el idioma de tus clientes) - MagicType (Ve lo que tus clientes están escribiendo en tiempo real) - Compartir pantalla (Sin necesidad de un complemento adicional) - Múltiples integraciones (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...)

**Average Rating:** 4.5/5.0

**Total Reviews:** 199

#### How Do G2 Users Rate Crisp?

- **¿Ha sido the product un buen socio para hacer negocios?:** 8.9/10 (Category avg: 9.1/10)
- **Desarrollo de Leads:** 8.3/10 (Category avg: 8.5/10)
- **Personalización:** 8.3/10 (Category avg: 8.5/10)
- **Co-navegación:** 8.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Crisp?

- **Vendedor:** [Crisp IM SARL](https://www.g2.com/es/sellers/crisp-im-sarl)
- **Año de fundación:** 2015
- **Ubicación de la sede:** Nantes, FR
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f6e7a0d7d16331c6904e1f7eee482ed822a699f9135104d6ab1bbf3f6dd18348&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrisp-im%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director Ejecutivo, Fundador
- **Top Industries:** Software de Computadora, Tecnología de la información y servicios
- **Company Size:** 86% Small, 12% Medium

#### What Do G2 Reviewers Say About Crisp?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios elogian el **soporte al cliente excepcional** de Crisp, haciendo que cada interacción sea un placer y mejorando la satisfacción general.
- A los usuarios les encanta Crisp por sus **funciones fáciles de usar** como los Atajos y la automatización con IA, mejorando la eficiencia del soporte y la personalización.
- A los usuarios les encantan las **características avanzadas de segmentación e IA** de Crisp, mejorando el soporte al cliente e incrementando significativamente el compromiso.
- A los usuarios les encanta la **interfaz fácil de usar** de Crisp, que facilita resoluciones rápidas sin complicaciones.
- A los usuarios les encanta la **interfaz intuitiva** de Crisp, que simplifica la gestión de conversaciones con clientes de manera eficiente y efectiva.

##### Cons

- Los usuarios encuentran que las **características faltantes** en Crisp limitan su potencial, especialmente para la gestión de artículos y notificaciones.
- Los usuarios notan las **funciones limitadas** de Crisp, especialmente en la edición de artículos y análisis, lo que afecta la usabilidad general.
- Los usuarios encuentran la **falta de características esenciales** en Crisp frustrante, afectando la usabilidad y eficiencia durante las tareas diarias.
- Los usuarios encuentran que Crisp es **caro** , especialmente porque las funciones esenciales están bloqueadas en planes de nivel superior.
- Los usuarios encuentran la **curva de aprendizaje frustrante** , ya que entender la lógica y construir flujos de trabajo requiere una inversión de tiempo significativa.

#### What Are Recent G2 Reviews of Crisp?

**["Todo en uno ayudando a convertir conversaciones con clientes en ventas."](https://www.g2.com/es/survey_responses/crisp-review-13042879)**

**Rating:** 4.5/5.0 stars

_— Usuario verificado en Automotriz_

[Read full review](https://www.g2.com/es/survey_responses/crisp-review-13042879)

**["Solución perfecta para la marca y el soporte de aplicaciones diversas"](https://www.g2.com/es/survey_responses/crisp-review-12844712)**

**Rating:** 5.0/5.0 stars

_— Ketul P._

[Read full review](https://www.g2.com/es/survey_responses/crisp-review-12844712)

#### What Are G2 Users Discussing About Crisp?

- [What does Crisp do?](https://www.g2.com/es/discussions/what-does-crisp-do) - 1 upvote
- [¿Qué es crisp chat?](https://www.g2.com/es/discussions/what-is-crisp-chat) - 1 comment
- [¿Es Crisp Chat gratis?](https://www.g2.com/es/discussions/is-crisp-chat-free) - 2 comments
- [What is crisp software?](https://www.g2.com/es/discussions/what-is-crisp-software)

### [Channel Talk](https://www.g2.com/products/channel-talk/reviews)

Channel Talk is your first sales concierge designed to boost sales and LTV through your existing customers. Identify and engage key customers through our CRM. Provide personalized assistance through our live chat. Grow your a loyal fanbase through targeted marketing campaigns. It's the closest thing to an in-store customer experience for the online environment, helping you to turn first-time visitors into life-long regulars of your brand. Watch your LTV grow and prevent churn with our all-in-one sales concierge platform.

**Average Rating:** 4.8/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Channel Talk?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10)
- **Lead Development:** 8.8/10 (Category avg: 8.5/10)
- **Customization :** 9.4/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Channel Talk?

- **Seller:** [Channel](https://www.g2.com/sellers/channel)
- **Year Founded:** 2014
- **HQ Location:** Seoul, South Korea
- **Twitter:** @ChannelioUS  
14 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ed4474ebae7e90d164926938fd373b58769c721e113c96cdd700382f60c6a2c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchannelcorporation%2F&secure%5Burl_type%5D=linkedin_company_website)  
219 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 85% Small, 15% Medium

#### What Are Recent G2 Reviews of Channel Talk?

**["Channel has helped me reach those all important customers"](https://www.g2.com/survey_responses/channel-talk-review-8334813)**

**Rating:** 4.0/5.0 stars

_— Verified User in Consumer Goods_

[Read full review](https://www.g2.com/survey_responses/channel-talk-review-8334813)

**["ChannelTalk is amazing"](https://www.g2.com/survey_responses/channel-talk-review-9053174)**

**Rating:** 5.0/5.0 stars

_— Verified User in Arts and Crafts_

[Read full review](https://www.g2.com/survey_responses/channel-talk-review-9053174)

### [Chaport](https://www.g2.com/products/chaport/reviews)

Chaport is an all-in-one messaging platform that provides a multi-channel live chat, chatbots, a knowledge base, and more. It helps businesses grow and thrive by providing them an easy way to engage with website visitors, get more qualified leads, boost sales, and improve customer service. Today Chaport is used by more than 30,000 teams all over the world. Why Chaport? Chaport offers you a set of powerful features to help you convert website visitors into loyal customers. Yet, it remains user-friendly and makes communication with customers as easy and enjoyable as chatting with friends. The installation process is simple and takes no more than 5 minutes. Just add a chat widget to your website and start answering your customers' questions. If you also need a chatbot, you can create it in minutes, thanks to Chaport's WYSIWYG chatbot builder. Key features: – Live chat: Talk to your customers in real time. – Chatbots: Let chatbots answer common questions and qualify leads. Offer instant help 24/7, even when your team is offline. – Knowledge base + FAQ bot: Provide your customers with a knowledge base and activate an FAQ bot to automatically suggest articles in the chat widget. – Integrations with Facebook, Viber, Telegram, etc.: Answer questions from all channels in one place. – Auto-invitations: Initiate more chats with your website visitors. – Saved replies: Prepare answer templates to frequently asked questions, answer in a few clicks, and save your time. – Typing insights: Read messages even before they are sent and answer faster. – Web-, desktop, and mobile apps: Chat with customers wherever you are. – Zapier & API: Integrate Chaport with your website more closely or connect it to third-party apps. – And much more... Sign up today and increase your sales! Free trial available.

**Average Rating:** 4.8/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate Chaport?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.1/10 (Category avg: 8.5/10)
- **Customization :** 7.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 6.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Chaport?

- **Seller:** [Chaport](https://www.g2.com/sellers/chaport)
- **Year Founded:** 2014
- **HQ Location:** Alhambra, USA
- **Twitter:** @ChaportLiveChat  
55 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e14bad4f6397eece53fd6cd2c34e6f9a2a3fd23f0c543890f6aeaac8c58a822a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchaport%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 83% Small, 13% Medium

#### What Are Recent G2 Reviews of Chaport?

**["Easy to Use, Affordable, and Great Value with 4 Operators Included"](https://www.g2.com/survey_responses/chaport-review-13060559)**

**Rating:** 5.0/5.0 stars

_— Verified User in Wholesale_

[Read full review](https://www.g2.com/survey_responses/chaport-review-13060559)

**["Best WordPress Chat Plugin—Helpful Visitor Chat Support"](https://www.g2.com/survey_responses/chaport-review-12520803)**

**Rating:** 5.0/5.0 stars

_— Joseph G._

[Read full review](https://www.g2.com/survey_responses/chaport-review-12520803)

#### What Are G2 Users Discussing About Chaport?

- [What is Chaport used for?](https://www.g2.com/discussions/what-is-chaport-used-for)

### [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews)

HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount.

**Average Rating:** 4.7/5.0

**Total Reviews:** 233

#### How Do G2 Users Rate HelpCrunch?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lead Development:** 9.2/10 (Category avg: 8.5/10)
- **Customization :** 9.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind HelpCrunch?

- **Seller:** [HelpCrunch](https://www.g2.com/sellers/helpcrunch)
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, CA
- **Twitter:** @HelpCrunchCom  
334 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8aebc5e3398081e213240c2e4cdcaf544259de0d31f77d3f268c72801962e49c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4846760%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 83% Small, 15% Medium

#### What Do G2 Reviewers Say About HelpCrunch?

_AI-generated summary from verified user reviews_

##### Pros

- Users benefit from the **ease of use** of HelpCrunch, finding it intuitive and seamless for support management.
- Users appreciate the **comprehensive features** of HelpCrunch, effectively combining live chat, email, and knowledge base management.
- Users value the **helpful features** of HelpCrunch, enhancing communication and engagement with clients effortlessly.
- Users appreciate the **intuitive live chat** of HelpCrunch, enabling immediate client support and seamless communication.
- Users praise the **excellent customer support** of HelpCrunch, noting fast responses and helpful onboarding assistance.

##### Cons

- Users find the **limited customization** options restrictive, wishing for greater flexibility in widgets and templates.
- Users note that the **live chat loads slowly** in some locations, impacting performance and user experience.
- Users experience **chat issues** such as slow loading times and limitations in functionality needing improvement.
- Users find the **pricing high** for small businesses, especially with additional costs for features like the AI editor.
- Users experience **slow loading** times with HelpCrunch, frustrating their interactions and overall site performance.

#### What Are Recent G2 Reviews of HelpCrunch?

**["Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps"](https://www.g2.com/survey_responses/helpcrunch-review-12151003)**

**Rating:** 5.0/5.0 stars

_— Tornado D._

[Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12151003)

**["Affordable and Feature-Rich Chat Solution"](https://www.g2.com/survey_responses/helpcrunch-review-12883421)**

**Rating:** 5.0/5.0 stars

_— Konstantin M._

[Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12883421)

### [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews)

Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real time. Loaded with all the features a customer expects and a lot more, including live visitor tracking, live chat translate, live chat, automated chat triggers, lead scoring, audio call, screen share, profanity management, chat preview, codeless bot, answer bot, chat routing, internal chat, agent mobile app, SDK for iOS and Android, and integrations with popular IM channels like Whatsapp, Instagram, FB Messenger, and Telegram. All of this in a single platform.

**Average Rating:** 4.4/5.0

**Total Reviews:** 237

#### How Do G2 Users Rate Zoho SalesIQ?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Lead Development:** 8.4/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.2/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Zoho SalesIQ?

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho  
137,880 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 employees on LinkedIn®
- **Phone:** +1 (888) 900-9646 

#### Who Uses This Product?

- **Who Uses This:** CEO, Director
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 72% Small, 20% Medium

#### What Do G2 Reviewers Say About Zoho SalesIQ?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Zoho SalesIQ, facilitating seamless real-time engagement and efficient customer interactions.
- Users appreciate the **responsive real-time engagement** of Zoho SalesIQ, enabling effective visitor tracking and automated customer interactions.
- Users love the **real-time engagement features** of Zoho SalesIQ, enhancing interactions and boosting conversions effortlessly.
- Users appreciate the **seamless integrations** of Zoho SalesIQ, enhancing customer support and business efficiency effortlessly.
- Users praise the **superb customer support** of Zoho SalesIQ, finding it responsive and extremely helpful in managing interactions.

##### Cons

- Users experience **excessive notifications** , including delays and duplicates, which can disrupt the overall user experience on Zoho SalesIQ.
- Users find the **learning curve steep** with Zoho SalesIQ due to extensive customization and multiple integrations.
- Users find **customization limited** in Zoho SalesIQ, feeling overwhelmed by initial setup and execution complexities.
- Users experience **notification issues** with delays and double alerts on the Android app, impacting overall usability.
- Users find the interface of Zoho SalesIQ **not intuitive** , making initial setup and customization feel overwhelming and complex.

#### What Are Recent G2 Reviews of Zoho SalesIQ?

**["Zobot Makes Customization and Lead Qualification Effortless"](https://www.g2.com/survey_responses/zoho-salesiq-review-12630837)**

**Rating:** 5.0/5.0 stars

_— MANISH K._

[Read full review](https://www.g2.com/survey_responses/zoho-salesiq-review-12630837)

**["Real-Time Visitor Tracking and CRM Integration On-the-Go"](https://www.g2.com/survey_responses/zoho-salesiq-review-12096763)**

**Rating:** 4.5/5.0 stars

_— Nayeem M._

[Read full review](https://www.g2.com/survey_responses/zoho-salesiq-review-12096763)

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