# Best Live Chat Software with Targeted Emails Capabilities - Page 2

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 464

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,800+ Authentic Reviews
- 464+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

**Sponsored**

### Fin

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-14T07%3A46%3A12Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3270&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%2Ff%2Ftargeted-emails%3Ffacet%3Dtargeted-emails%26filters%255Bverified_features%255D%255B%255D%3D2088%26page%3D2&secure%5Btoken%5D=1f5f3b89f6ed79ff4ea6a3b6159da5a1311d4456943630888331ad880a57fe82&secure%5Burl%5D=https%3A%2F%2Fwww.fin.ai%2Fdrlp%2Fai-agent&secure%5Burl_type%5D=custom_url)

### [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews)

Rocket.Chat Secure CommsO® is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in high-stakes environments.

**Average Rating:** 4.2/5.0

**Total Reviews:** 348

#### How Do G2 Users Rate Rocket.Chat?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.1/10 (Category avg: 8.5/10)
- **Customization :** 8.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Rocket.Chat?

- **Seller:** [Rocket.Chat Technologies](https://www.g2.com/sellers/rocket-chat-technologies)
- **Year Founded:** 2015
- **HQ Location:** Wilmington, Delaware
- **Twitter:** @RocketChat  
24,290 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f20c6c03102f1247163ae4586ea51dff0f1f4f327258151bd7226ff64c352eb5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9487844%2F&secure%5Burl_type%5D=linkedin_company_website)  
185 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 49% Medium, 36% Small

#### What Do G2 Reviewers Say About Rocket.Chat?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Rocket.Chat, making communication smooth and adaptable for diverse team needs.
- Users value the **flexibility and control** offered by Rocket.Chat, enhancing usability and collaboration across diverse teams.
- Users value the **flexible and secure communication** offered by Rocket.Chat, enhancing collaboration and productivity effortlessly.
- Users appreciate the **easy communication** features of Rocket.Chat, enhancing collaboration across teams and departments efficiently.
- Users value the **robust security features** of Rocket.Chat, ensuring privacy and compliance in their communications.

##### Cons

- Users find the **user interface not user-friendly** , causing complexity and slowing down adoption for new users.
- Users find the **user interface complex and dated** , hindering adoption and requiring continuous adjustments for optimal performance.
- Users find the **learning curve steep** , as the interface can be overwhelming and lacks intuitive guidance for new users.
- Users find the **interface not intuitive** , complicating navigation and slowing down adoption for new users.
- Users find the **poor interface design** of Rocket.Chat hampers adoption and can complicate setup and usage.

#### What Are Recent G2 Reviews of Rocket.Chat?

**["Rocket.Chat: Flexible, Secure, and Built for Custom Workflows"](https://www.g2.com/survey_responses/rocket-chat-review-12706525)**

**Rating:** 4.5/5.0 stars

_— Maricela B._

[Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12706525)

**["Intuitive, High-ROI Communication That Speeds Engineering Resolutions"](https://www.g2.com/survey_responses/rocket-chat-review-12725883)**

**Rating:** 4.5/5.0 stars

_— Steve H._

[Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12725883)

#### What Are G2 Users Discussing About Rocket.Chat?

- [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) - 1 comment

### [tawk.to](https://www.g2.com/products/tawk-to/reviews)

tawk.to’s messaging and customer management software makes it easy for over six million people to communicate and transact with billions of customers. The most widely used chat application on the planet, tawk.to is ranked #1 with a 98% customer satisfaction score. Monitor and chat with customers in real time, follow up in a built-in ticketing and support center, and create a help center to empower customers to help themselves – all 100% Free. Plugins are available for popular CMS and eCommerce platforms such as WordPress, Wix, Squarespace and BigCommerce. tawk.to is easy to use across all devices and provides 24/7 live support.

**Average Rating:** 4.5/5.0

**Total Reviews:** 197

#### How Do G2 Users Rate tawk.to?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Lead Development:** 8.4/10 (Category avg: 8.5/10)
- **Customization :** 8.5/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind tawk.to?

- **Seller:** [tawk.to](https://www.g2.com/sellers/tawk-to)
- **Year Founded:** 2012
- **HQ Location:** Las Vegas, NV
- **Twitter:** @tawktotawk  
5,658 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa83ab7af5e2275ad1a03e1534e4f094081e335a082675ff8ab2b5c3c3dc7b02&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5611254%2F&secure%5Burl_type%5D=linkedin_company_website)  
128 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 73% Small, 24% Medium

#### What Do G2 Reviewers Say About tawk.to?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of tawk.to, finding it simple to set up and manage confidently.
- Users find the **easy setup** of tawk.to straightforward, making integration and sharing with colleagues a breeze.
- Users love the **affordability** of tawk.to, finding it easy to use and valuable for their budget.
- Users appreciate the **ease of use and quick setup** of Tawk.to, making managing customer chats efficient.
- Users value the **simple integration and setup** of tawk.to, making it easy to use and share with others.

##### Cons

- Users experience **missed chat communications** and limited customization options, affecting their overall satisfaction with Tawk.to.
- Users note some **limitations in customization and reporting** that may hinder the overall live chat experience with Tawk.to.
- Users find Tawk.to offers **limited features** , making customization and advanced analytics less effective for their needs.
- Users note that Tawk.to can be **expensive** for advanced features, hindering full branding and customization options.
- Users find the **inadequate reporting** in Tawk.to limits their ability to analyze chat performance effectively.

#### What Are Recent G2 Reviews of tawk.to?

**["Interactive Interface with Helpful Automation and AI"](https://www.g2.com/survey_responses/tawk-to-review-12459044)**

**Rating:** 4.5/5.0 stars

_— Sushmeet S._

[Read full review](https://www.g2.com/survey_responses/tawk-to-review-12459044)

**["Great reliable Live Chat for Real-Time Customer Engagement"](https://www.g2.com/survey_responses/tawk-to-review-12698583)**

**Rating:** 5.0/5.0 stars

_— Bachchan J._

[Read full review](https://www.g2.com/survey_responses/tawk-to-review-12698583)

#### What Are G2 Users Discussing About tawk.to?

- [What is tawk.to used for?](https://www.g2.com/discussions/what-is-tawk-to-used-for) - 1 comment

### [Agile CRM](https://www.g2.com/products/agile-crm/reviews)

Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB's can now: - Automate their marketing, sales and customer retention process with simple and powerful drag-drop editor - Convert website visitors directly to leads in the CRM - Nurture, track and score leads automatically based on web or email activity - Enable multi channel communication with the ability to call or email or tweet to a contact from the same page - Monitor customer behavior and get real time alerts for customer activity - Manage helpdesk tickets with all of the customers history in one place - Have a detailed record of all of the customer's details and communication history in one page, sorted chronologically - See customer data from various other business apps on one page using extensive integrations

**Average Rating:** 4.0/5.0

**Total Reviews:** 364

#### How Do G2 Users Rate Agile CRM?

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10)
- **Lead Development:** 9.3/10 (Category avg: 8.5/10)
- **Customization :** 7.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Agile CRM?

- **Seller:** [Agile CRM](https://www.g2.com/sellers/agile-crm)
- **Year Founded:** 2013
- **HQ Location:** Dallas, TX
- **Twitter:** @agilecrm  
6,703 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=950aac5412fef4aabd033ca9c15656ea4211d6efdc51f99e8ed9f83b6277cf42&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3156418%2F&secure%5Burl_type%5D=linkedin_company_website)  
102 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 76% Small, 16% Medium

#### What Do G2 Reviewers Say About Agile CRM?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Agile CRM, finding it efficient and practical for managing sales pipelines.
- Users value the **effective consolidation** of tools in Agile CRM, enhancing productivity and affordability for small teams.
- Users appreciate the **all-in-one toolset** of Agile CRM, benefiting from effective management and automation capabilities.
- Users value the **affordability** of Agile CRM, praising its effective all-in-one tools for small businesses.
- Users value the **effective automation** features of Agile CRM, enhancing efficiency for small and mid-sized teams.

##### Cons

- Users find the **interface not intuitive** , making navigation and using advanced features more challenging than expected.
- Users express frustration over **poor customer support** , citing slow response times and unhelpful assistance as major issues.
- Users report a **difficult user interface** that feels outdated and lacks the polish of competitors, hindering ease of use.
- Users experience **slow loading** times with Agile CRM, hindering productivity, especially with larger datasets.
- Users find Agile CRM's interface clean but note **interface issues** that hinder engagement and clarity compared to competitors.

#### What Are Recent G2 Reviews of Agile CRM?

**["Streamlined Compliance and Coordination for Aerospace"](https://www.g2.com/survey_responses/agile-crm-review-12964314)**

**Rating:** 4.0/5.0 stars

_— Alvi N._

[Read full review](https://www.g2.com/survey_responses/agile-crm-review-12964314)

**["All-in-One Customer & Task Tracking with Agile CRM"](https://www.g2.com/survey_responses/agile-crm-review-12835599)**

**Rating:** 5.0/5.0 stars

_— Saman H._

[Read full review](https://www.g2.com/survey_responses/agile-crm-review-12835599)

#### What Are G2 Users Discussing About Agile CRM?

- [What is Agile CRM used for?](https://www.g2.com/discussions/what-is-agile-crm-used-for) - 1 comment
- [Is agile CRM free?](https://www.g2.com/discussions/is-agile-crm-free)
- [What are the major components of CRM?](https://www.g2.com/discussions/what-are-the-major-components-of-crm)
- [How does agile CRM work?](https://www.g2.com/discussions/how-does-agile-crm-work)
- [What are some features of CRM?](https://www.g2.com/discussions/agile-crm-what-are-some-features-of-crm)

### [Oracle Service Cloud (formerly RightNow)](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews)

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries. This flexible and scalable platform includes: Web Customer Service: Oracle’s Web Customer Service is a highly interactive and customized experience that lets customers engage with your business on their own terms via online or mobile devices. Powered by a customer portal, a syndicated widget framework, and self-learning technology, customers can self-serve by leveraging a dynamic knowledge base, Facebook pages or peer-based community, reducing operational cost costs. And they can escalate to assisted service via live chat, messaging, social networks like Twitter, email, or call appropriate agents to resolve their unique needs via intelligent routing. More and more, organizations can engage in automated or proactive service through virtual assistants, chat bots, or the Internet of Things. Cross-Channel Contact Center: Oracle’s Cross-Channel Contact Center empowers organizations to provide immediate, consistent, and even proactive service across multiple channels. By bringing together all customer interactions in a desktop or mobile application– from email, telephony, live chat, co-browse, SMS, messaging, or video chat–into one unified agent desktop, the Cross-Channel Contact Center captures a unique 360-degree view of every consumer, guiding agents to seamless resolution. The agent desktop can be dynamically delivered based upon brand or role, providing all relevant information (such as billing, orders, and commerce data) at the agent’s fingertips. Field Service Management (Formerly TOA Technologies): Built on a time-based, self-learning and predictive technology, Oracle’s Field Service Management automates and optimizes operations that take place in the field. By leveraging predictive forecasting tools, it eliminates customer uncertainty, exceeds their expectations, and ensures timely job completion all while increasing organizational productivity and efficiency. Knowledge Management: Oracle’s Knowledge Management provides a fully integrated cloud knowledge management solution that delivers a seamless and consistent experience across all channels, from self-service and contact centers to communities and social sites. It is the backbone of every omnichannel service strategy, increasing customer loyalty and organizational efficiencies across the board. Policy Automation: Oracle Policy Automation (OPA) delivers Smarter Advice. Smarter Advice empowers organizations to provide a more personal, richer interaction with customers.  OPA enables organizations, in any industry, to easily automate business process, rules, regulations and organizational policies. OPA automates decisions and delivers personalized experiences, provides agile management and increases transparency and compliance..

**Average Rating:** 3.9/5.0

**Total Reviews:** 113

#### How Do G2 Users Rate Oracle Service Cloud (formerly RightNow)?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.1/10)
- **Lead Development:** 7.9/10 (Category avg: 8.5/10)
- **Customization :** 8.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.8/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Oracle Service Cloud (formerly RightNow)?

- **Seller:** [Oracle](https://www.g2.com/sellers/oracle)
- **Year Founded:** 1977
- **HQ Location:** Austin, TX
- **Twitter:** @Oracle  
827,997 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a14fcbcd818b49d781453c19628a9479a70cc1e8e335e54c876392ab5f543da3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1028%2F&secure%5Burl_type%5D=linkedin_company_website)  
208,078 employees on LinkedIn®
- **Ownership:** NYSE:ORCL

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Retail
- **Company Size:** 56% Large, 38% Medium

#### What Do G2 Reviewers Say About Oracle Service Cloud (formerly RightNow)?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **interface user-friendly** , simplifying the tracking of records and activities within Oracle Service Cloud.
- Users appreciate the **automation capabilities** of Oracle Service Cloud, enhancing efficiency in managing ombudsman channel processes.
- Users value the **digitization of ombudsman channel processes** offered by Oracle Service Cloud, enhancing efficiency and management.
- Users value the **digiital management of processes** with Oracle Service Cloud, enhancing efficiency in ombudsman channel handling.
- Users value the **efficient digitization** of channel management processes with Oracle Service Cloud, replacing outdated manual methods.

##### Cons

- Users experience **frequent bugs and errors** in Oracle Service Cloud, negatively affecting business operations.
- Users experience **bugs and automatic contact deletions** in Oracle Service Cloud, hindering business operations.
- Users face **data inconsistency** , as reports often fail to reflect the actual data accurately.
- Users often face challenges with **inaccurate reporting** and inadequate responses, impacting their data management experience.
- Users experience **delayed responses** with Oracle Service Cloud, resulting in mismatched reports and data discrepancies.

#### What Are Recent G2 Reviews of Oracle Service Cloud (formerly RightNow)?

**["easy to use internally"](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9196856)**

**Rating:** 4.0/5.0 stars

_— Alexandra Z._

[Read full review](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9196856)

**["Revolutionizing Customer Support by Oracle Service Cloud"](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9012410)**

**Rating:** 5.0/5.0 stars

_— Vishal B._

[Read full review](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9012410)

#### What Are G2 Users Discussing About Oracle Service Cloud (formerly RightNow)?

- [What is Oracle Service Cloud (formerly RightNow) used for?](https://www.g2.com/discussions/what-is-oracle-service-cloud-formerly-rightnow-used-for)
- [What is Salesforce Service Cloud?](https://www.g2.com/discussions/what-is-salesforce-service-cloud)
- [What is POD in Oracle Cloud?](https://www.g2.com/discussions/what-is-pod-in-oracle-cloud)
- [In what year was RightNow acquired by Oracle?](https://www.g2.com/discussions/in-what-year-was-rightnow-acquired-by-oracle)
- [What is Oracle Service Cloud RightNow?](https://www.g2.com/discussions/what-is-oracle-service-cloud-rightnow)

### [Acquire](https://www.g2.com/products/acquire/reviews)

Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience.

**Average Rating:** 4.2/5.0

**Total Reviews:** 42

#### How Do G2 Users Rate Acquire?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Lead Development:** 8.6/10 (Category avg: 8.5/10)
- **Customization :** 8.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Acquire?

- **Seller:** [Acquire](https://www.g2.com/sellers/acquire)
- **Year Founded:** 2017
- **HQ Location:** San Francisco, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89f20c76e74fdf1c3815e863ee2480943957b91dbeb67f3a2f14b7eebb74112c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Facquire-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
53 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 56% Small, 40% Medium

#### What Are Recent G2 Reviews of Acquire?

**["Simple way to connect to your customers"](https://www.g2.com/survey_responses/acquire-review-6989561)**

**Rating:** 5.0/5.0 stars

_— prabin s._

[Read full review](https://www.g2.com/survey_responses/acquire-review-6989561)

**["Acquire Your New Chat Specialised"](https://www.g2.com/survey_responses/acquire-review-8981633)**

**Rating:** 5.0/5.0 stars

_— Francis R._

[Read full review](https://www.g2.com/survey_responses/acquire-review-8981633)

#### What Are G2 Users Discussing About Acquire?

- [What is Acquire used for?](https://www.g2.com/discussions/what-is-acquire-used-for)

### [LiveHelpNow](https://www.g2.com/products/livehelpnow/reviews)

LiveHelpNow is an AI-powered customer engagement platform that helps businesses manage conversations across live chat, SMS, and messaging channels from a single interface. It combines real-time chat, automation, and intelligent routing to improve response times and streamline support operations. Teams can use AI assistants, canned responses, and customizable workflows to handle high volumes of inquiries efficiently while maintaining a personalized experience. Proactive chat tools help capture and convert website visitors, while reporting and analytics provide insight into performance and customer behavior. LiveHelpNow integrates with existing systems to keep data connected and is designed to scale with growing teams looking to enhance both customer support and sales engagement.

**Average Rating:** 4.3/5.0

**Total Reviews:** 155

#### How Do G2 Users Rate LiveHelpNow?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lead Development:** 8.2/10 (Category avg: 8.5/10)
- **Customization :** 8.4/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.8/10 (Category avg: 8.1/10)

#### Who Is the Company Behind LiveHelpNow?

- **Seller:** [LiveHelpNow](https://www.g2.com/sellers/livehelpnow)
- **Company Website:** www.livehelpnow.net
- **Year Founded:** 2003
- **HQ Location:** Willow Grove, PA
- **Twitter:** @LiveHelpNow  
3,746 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5bbe4fd88878e69e22c8403d48ae75f3d7eea75fba31d8aee104bf238a79729&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F903832%2F&secure%5Burl_type%5D=linkedin_company_website)  
15 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Retail
- **Company Size:** 48% Small, 35% Medium

#### What Do G2 Reviewers Say About LiveHelpNow?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **integrated customer service features** of LiveHelpNow, making support fast and efficient.
- Users enjoy the **automation capabilities** of LiveHelpNow, streamlining customer service across multiple communication channels.
- Users love the **integrated chat features** of LiveHelpNow, making customer service efficient and user-friendly.
- Users value the **fast customer support** and ease of use of LiveHelpNow, enhancing their service capabilities.
- Users highlight the **ease of customization** in LiveHelpNow, enhancing their experience with tailored solutions.

##### Cons

- Users find the **admin control issues** frustrating due to the dated interface and limitations on user permissions.
- Users feel the **inadequate reporting** limits precision and complicates transferring information effectively.
- Users find the **difficult interface** challenging for non-technical users, affecting ease of use and experience.
- Users find the **lack of features** limiting, especially regarding admin settings and accessibility for non-technical users.
- Users find the **learning curve steep** , especially for non-technical people navigating the dated admin interface.

#### What Are Recent G2 Reviews of LiveHelpNow?

**["Solid product for a great price"](https://www.g2.com/survey_responses/livehelpnow-review-9206243)**

**Rating:** 4.5/5.0 stars

_— Sean W._

[Read full review](https://www.g2.com/survey_responses/livehelpnow-review-9206243)

**["Best Platform for Customer Service"](https://www.g2.com/survey_responses/livehelpnow-review-9337808)**

**Rating:** 5.0/5.0 stars

_— Marc V._

[Read full review](https://www.g2.com/survey_responses/livehelpnow-review-9337808)

#### What Are G2 Users Discussing About LiveHelpNow?

- [What is LiveHelpNow used for?](https://www.g2.com/discussions/what-is-livehelpnow-used-for)

### [eGain Chat](https://www.g2.com/products/egain-chat/reviews)

eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. Rated #1 by analysts, it has been enabling businesses to transform chat customer support experiences for its customers for more than a decade. The live chat software is an integral part of eGain’s customer engagement software suite. It integrates seamlessly with the other social experience, web experience, and contact center applications in the suite. Proven eGain’s chat and web collaboration solutions lead the industry in maturity, depth, and seamless integration with other interaction channels. Omnichannel Standalone solutions perpetuate silos. And silos are a big no as the consumers coming to your website are omnichannel. Read why your website needs an omnichannel website chat software (https://www.egain.com/products/chat-software/website-chat-software/).

**Average Rating:** 4.0/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate eGain Chat?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)

#### Who Is the Company Behind eGain Chat?

- **Seller:** [eGain](https://www.g2.com/sellers/egain)
- **Year Founded:** 1997
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @eGain  
2,498 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ce5f29c209b55db622d55393de711279be5545ca3450f7af3b1e8b04e5f1d3ad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8084%2F&secure%5Burl_type%5D=linkedin_company_website)  
777 employees on LinkedIn®
- **Ownership:** NasdaqCM:EGAN

#### Who Uses This Product?

- **Company Size:** 110% Large, 40% Medium

#### What Are Recent G2 Reviews of eGain Chat?

**["A close experience with the client."](https://www.g2.com/survey_responses/egain-chat-review-2176086)**

**Rating:** 4.5/5.0 stars

_— Victor C._

[Read full review](https://www.g2.com/survey_responses/egain-chat-review-2176086)

**["Egain allows a better integration between the client and the brand in networks."](https://www.g2.com/survey_responses/egain-chat-review-2430312)**

**Rating:** 4.5/5.0 stars

_— Jennifer B._

[Read full review](https://www.g2.com/survey_responses/egain-chat-review-2430312)

#### What Are G2 Users Discussing About eGain Chat?

- [What is eGain Chat used for?](https://www.g2.com/discussions/what-is-egain-chat-used-for)

### [Manago AI](https://www.g2.com/products/manago-ai/reviews)

Manago AI is a Customer Engagement Platform that helps marketers connect their data, understand every customer, communicate on every channel and drive results. Trusted by 2,000+ brands, Manago AI gives marketers the speed, clarity and confidence to move from idea to live campaign in minutes across email, SMS, WhatsApp and web. No technical resource required.

**Average Rating:** 4.4/5.0

**Total Reviews:** 301

#### How Do G2 Users Rate Manago AI?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Lead Development:** 8.9/10 (Category avg: 8.5/10)
- **Customization :** 8.7/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.8/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Manago AI?

- **Seller:** [Manago AI](https://www.g2.com/sellers/manago-ai)
- **Year Founded:** 2011
- **HQ Location:** Kraków, PL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8eb345398120d398ea4bb930e0425b463c76b02cc38f5653c365788bd66d2dc0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5134015%2F&secure%5Burl_type%5D=linkedin_company_website)  
349 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Automation Specialist, Marketing Specialist
- **Top Industries:** Marketing and Advertising, Retail
- **Company Size:** 56% Small, 36% Medium

#### What Do G2 Reviewers Say About Manago AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **flexibility and adaptability** of Manago AI, enabling customized solutions for their marketing automation needs.
- Users appreciate the **automation efficiency** of SALESmanago, enabling custom integrations and enhanced marketing capabilities seamlessly.
- Users commend the **excellent customer support** from SALESmanago, noting responsiveness and helpfulness throughout their partnership.
- Users commend the **advanced campaign automation and seamless Salesforce integration** , enhancing their marketing strategy effectively.
- Users appreciate the **intuitive email builder** in SALESmanago, greatly enhancing customer communication and automation efficiency.

##### Cons

- Users experience a **steep learning curve** with Manago AI, requiring time and effort to achieve optimal setup.
- Users find the **interface not intuitive** , making it challenging to navigate and utilize all features effectively.
- Users find some aspects of the platform to be **complex and user-unfriendly** , affecting overall usability and function access.
- Users find the **complexity** of Manago AI challenging, as not all functions are easily accessible or user-friendly.
- Users report **feature issues** including limited SMS integration and difficult navigation for less frequently used tools.

#### What Are Recent G2 Reviews of Manago AI?

**["Intuitive, Feature-Rich Newsletter Builder with Reliable Automations and Great Support"](https://www.g2.com/survey_responses/manago-ai-review-12970320)**

**Rating:** 4.0/5.0 stars

_— Paulina ._

[Read full review](https://www.g2.com/survey_responses/manago-ai-review-12970320)

**["A solid platform for marketing automation"](https://www.g2.com/survey_responses/manago-ai-review-13135615)**

**Rating:** 5.0/5.0 stars

_— Martyna K._

[Read full review](https://www.g2.com/survey_responses/manago-ai-review-13135615)

#### What Are G2 Users Discussing About Manago AI?

- [What is SALESmanago used for?](https://www.g2.com/discussions/what-is-salesmanago-used-for)

### [Deskpro](https://www.g2.com/pt/products/deskpro/reviews)

Deskpro é a única plataforma de help desk que permite suporte em todos os canais, alimentada pela IA de sua escolha, com opções abrangentes de segurança, conformidade e privacidade de dados. As opções de implantação do Deskpro incluem nossa nuvem, sua nuvem privada, no local ou centros de dados soberanos. Permitindo que as organizações entreguem com segurança o futuro das experiências de clientes e funcionários.

**Average Rating:** 4.2/5.0

**Total Reviews:** 97

#### How Do G2 Users Rate Deskpro?

- **the product tem sido um bom parceiro comercial?:** 8.8/10 (Category avg: 9.1/10)
- **Desenvolvimento de Leads:** 9.0/10 (Category avg: 8.5/10)
- **Personalização:** 8.1/10 (Category avg: 8.5/10)
- **Co-Navegação:** 9.4/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Deskpro?

- **Vendedor:** [Deskpro](https://www.g2.com/pt/sellers/deskpro)
- **Website da Empresa:** www.deskpro.com
- **Ano de Fundação:** 2002
- **Localização da Sede:** Austin, TX
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4db02fb9b42bdf20a2f81bdd710c6e4e170d3626e0cd0605a3125035786aa826&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1178218%2F&secure%5Burl_type%5D=linkedin_company_website)  
69 funcionários no LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Tecnologia da Informação e Serviços, Segurança de Redes e Computadores
- **Company Size:** 46% Small, 45% Medium

#### What Do G2 Reviewers Say About Deskpro?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários valorizam a **facilidade de uso** do Deskpro, destacando sua flexibilidade e interface amigável para configuração rápida.
- Os usuários valorizam a **flexibilidade e personalização** do Deskpro, aprimorando sua gestão de help desk com recursos personalizados.
- Os usuários consideram a **flexibilidade e a interface amigável** do Deskpro inestimáveis para personalização e gestão eficiente do help desk.
- Os usuários elogiam o **suporte ao cliente excepcional** da Deskpro, destacando respostas rápidas e assistência tranquila na atualização.
- Os usuários valorizam a **personalização** do Deskpro, permitindo experiências sob medida e integração perfeita com vários fluxos de trabalho.

##### Cons

- Os usuários frequentemente enfrentam **problemas de emissão de tickets** com o Deskpro, incluindo a criação incorreta de tickets e respostas lentas do suporte.
- Os usuários acham os **recursos limitados** do editor de base de conhecimento do Deskpro frustrantes e complicados para a criação de artigos.
- Os usuários enfrentam problemas com o **gerenciamento de tickets** , incluindo a criação inesperada de novos tickets e frequentes desconexões do sistema.
- Os usuários acham a **interface não intuitiva** , tornando difícil navegar e realizar tarefas básicas de forma eficiente.
- Os usuários enfrentam dificuldades com **problemas de UX** no Deskpro, citando uma interface confusa e desempenho lento que prejudica a usabilidade.

#### What Are Recent G2 Reviews of Deskpro?

**["Multiplicador de Força do Atendimento ao Cliente"](https://www.g2.com/pt/survey_responses/deskpro-review-12621159)**

**Rating:** 5.0/5.0 stars

_— Christopher J._

[Read full review](https://www.g2.com/pt/survey_responses/deskpro-review-12621159)

**["Gestão Eficiente de Bilhetes com Pequenos Problemas de Formatação"](https://www.g2.com/pt/survey_responses/deskpro-review-12317561)**

**Rating:** 4.0/5.0 stars

_— Paul C._

[Read full review](https://www.g2.com/pt/survey_responses/deskpro-review-12317561)

#### What Are G2 Users Discussing About Deskpro?

- [Para que serve o Deskpro?](https://www.g2.com/pt/discussions/what-is-deskpro-used-for) - 1 comment, 1 upvote

### [Positive User](https://www.g2.com/pt/products/positive-user/reviews)

Parte do ecossistema de marketing digital da Positive, o Positive User é a plataforma de engajamento do cliente criada para preencher a lacuna entre ferramentas que são muito limitadas para o crescimento e plataformas que são muito complexas e caras. Uma plataforma. Todos os canais. Um perfil de cliente. Email, SMS, WhatsApp, notificações web, in-app, chat, páginas de destino, CRM e automação: o que cinco fornecedores diferentes geralmente vendem para você, funcionando a partir de um único login. Equipes de marketing, vendas e atendimento ao cliente em toda a Europa usam o Positive User para orquestrar toda a jornada do cliente, desde o primeiro contato até a fidelidade, sem barreiras técnicas. O que nos torna diferentes: - Limpo e intuitivo por design: construtor de arrastar e soltar, cenários de automação prontos e IA de integração que faz o trabalho pesado com você - Poderoso o suficiente para escalar sem limites: fluxos de trabalho avançados, segmentação granular e gatilhos comportamentais - Nativo em IA desde o primeiro dia: Uma, nossa assistente de IA sempre ativa, está incorporada diretamente no seu fluxo de trabalho para que você possa acessar dados e descobrir insights em linguagem natural, instantaneamente - Construído e hospedado na Europa: 100% de infraestrutura, equipes e governança de dados europeias, sob a legislação europeia - Humano no centro: suporte multilíngue, equipes locais e orientação estratégica de pessoas que conhecem seu mercado Nossa equipe é composta por pessoas que sempre buscam mais e não entendem o significado da palavra 'impossível'. Confiado por mais de 100.000 empresas em toda a Europa. De fundadores independentes a empresas que atendem milhões de clientes. Para saber mais, visite: https://user.com/

**Average Rating:** 4.3/5.0

**Total Reviews:** 51

#### How Do G2 Users Rate Positive User?

- **the product tem sido um bom parceiro comercial?:** 8.3/10 (Category avg: 9.1/10)
- **Desenvolvimento de Leads:** 8.1/10 (Category avg: 8.5/10)
- **Personalização:** 9.3/10 (Category avg: 8.5/10)
- **Co-Navegação:** 9.2/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Positive User?

- **Vendedor:** [Positive User](https://www.g2.com/pt/sellers/positive-user)
- **Ano de Fundação:** 2016
- **Localização da Sede:** Paris, FR
- **Twitter:** @user\_com\_app  
6,263 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=70a50bafdda6c7c884c51ce22a55aa41734c9b2cfedfb7901c2703a98a724261&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuser-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
72 funcionários no LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing e Publicidade, Software de Computador
- **Company Size:** 76% Small, 18% Medium

#### What Do G2 Reviewers Say About Positive User?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários valorizam as capacidades de **automação sem esforço** do User.com, otimizando as operações de marketing e economizando tempo significativo.
- Os usuários valorizam os **recursos de automação** do User.com, permitindo uma gestão eficiente de campanhas e um engajamento contínuo em todos os canais.
- Os usuários elogiam a **facilidade de uso** do User.com, destacando sua configuração intuitiva e processos de marketing simplificados.
- Os usuários apreciam a **fácil implementação** do User.com, permitindo um processo de configuração rápido e direto para automação de marketing.
- Os usuários apreciam a **configuração fácil** do User.com, permitindo uma rápida integração e integração perfeita com as ferramentas existentes.

##### Cons

- Os usuários enfrentam **complexidade de automação** no Positive User, lutando com configurações avançadas e recursos avassaladores para novos usuários.
- Os usuários acham que as **limitações de automação** no Positive User dificultam fluxos de trabalho complexos, exigindo soluções alternativas complicadas para cenários avançados.
- Os usuários experimentam **falhas ocasionais** na entrega de e-mails e integrações que prejudicam a eficiência do fluxo de trabalho.
- Os usuários acham a **curva de aprendizado íngreme** com o User.com devido a recursos complexos e configurações de automação para novos usuários.
- Os usuários observam uma **falta de personalização avançada** nas opções de fluxo de trabalho, limitando as habilidades de automação complexas e as jornadas dos usuários.

#### What Are Recent G2 Reviews of Positive User?

**["CRM abrangente e automação, precisa de insights aprimorados"](https://www.g2.com/pt/survey_responses/positive-user-review-12532905)**

**Rating:** 4.0/5.0 stars

_— Udaya D._

[Read full review](https://www.g2.com/pt/survey_responses/positive-user-review-12532905)

**["Ajuste Perfeito para Conformidade de Vendas B2B na DACH"](https://www.g2.com/pt/survey_responses/positive-user-review-12983474)**

**Rating:** 4.0/5.0 stars

_— Usuário Verificado em Materiais de Construção_

[Read full review](https://www.g2.com/pt/survey_responses/positive-user-review-12983474)

#### What Are G2 Users Discussing About Positive User?

- [What does User.Com do?](https://www.g2.com/pt/discussions/what-does-user-com-do) - 1 comment
- [What is UserEngage?](https://www.g2.com/pt/discussions/what-is-userengage)
- [O User com é bom?](https://www.g2.com/pt/discussions/is-user-com-good) - 1 comment
- [Is user com a CRM?](https://www.g2.com/pt/discussions/is-user-com-a-crm)

### [Gist](https://www.g2.com/pt/products/gist/reviews)

Gist é um conjunto de ferramentas que as empresas usam para comercializar, vender e se comunicar com seus clientes. E estamos em uma missão para ajudar as equipes de marketing, vendas e suporte a criar ótimas experiências para os clientes em cada interação ao longo do ciclo de vida do cliente, em escala. Hoje, mais de 10.000 empresas estão usando o Gist e estamos apenas começando. Os clientes nos utilizam para conversar com seus leads e clientes e ser essa fonte central de verdade. Acreditamos que estamos no meio de uma grande mudança no espaço SaaS em direção a plataformas tudo-em-um.

**Average Rating:** 4.6/5.0

**Total Reviews:** 219

#### How Do G2 Users Rate Gist?

- **the product tem sido um bom parceiro comercial?:** 9.2/10 (Category avg: 9.1/10)
- **Desenvolvimento de Leads:** 8.7/10 (Category avg: 8.5/10)
- **Personalização:** 8.3/10 (Category avg: 8.5/10)
- **Co-Navegação:** 7.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Gist?

- **Vendedor:** [Gist](https://www.g2.com/pt/sellers/gist)
- **Ano de Fundação:** 2020
- **Localização da Sede:** Newark, Delaware
- **Twitter:** @gistplatform  
2,741 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9682c8e2cb5aa5530e4891cbd496814874c27b58953775d6e8057e2e0b2df957&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13263466%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Fundador, CEO
- **Top Industries:** Marketing e Publicidade, Software de Computador
- **Company Size:** 94% Small, 5% Medium

#### What Do G2 Reviewers Say About Gist?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários adoram a **facilidade de uso** do Gist, achando simples interagir e apoiar seus clientes de forma eficaz.
- Os usuários destacam o **suporte ao cliente eficiente** do Gist, elogiando suas respostas rápidas e a base de conhecimento útil.
- Os usuários adoram a **plataforma tudo-em-um** da Gist, que combina marketing e gestão de negócios com recursos e ferramentas fáceis de usar.
- Os usuários apreciam os **recursos de chat intuitivos** do Gist, melhorando o engajamento do cliente e a eficiência do suporte.
- Os usuários adoram o Gist por sua **solução de marketing por e-mail tudo-em-um** , que simplifica os processos de negócios e melhora o engajamento do cliente.

##### Cons

- Os usuários enfrentam uma **curva de aprendizado** notável com o Gist, tornando desafiador navegar e utilizar recursos avançados inicialmente.
- Os usuários acham os **recursos limitados** do Gist frustrantes, especialmente em relação à personalização e automação de chat em vários canais.
- Os usuários encontram **opções limitadas** no aplicativo móvel do Gist, causando experiências frustrantes ao conversar com clientes.
- Os usuários relatam problemas com a **funcionalidade de chat ao vivo** , experimentando falhas no aplicativo e problemas com a entrega de mensagens.
- Os usuários acham a interface do Gist **não intuitiva** , com uma curva de aprendizado frustrante e configurações mal colocadas que causam confusão inicialmente.

#### What Are Recent G2 Reviews of Gist?

**["Recursos de Chat Impressionantes e um CRM Que Realmente Ajuda"](https://www.g2.com/pt/survey_responses/gist-review-2814277)**

**Rating:** 5.0/5.0 stars

_— Usuário Verificado em Animação_

[Read full review](https://www.g2.com/pt/survey_responses/gist-review-2814277)

**["O melhor software de chat ao vivo pelo dinheiro."](https://www.g2.com/pt/survey_responses/gist-review-2813601)**

**Rating:** 5.0/5.0 stars

_— Michael W._

[Read full review](https://www.g2.com/pt/survey_responses/gist-review-2813601)

#### What Are G2 Users Discussing About Gist?

- [Para que serve o Gist?](https://www.g2.com/pt/discussions/what-is-gist-used-for)

### [OutboundEngine](https://www.g2.com/pt/products/outboundengine/reviews)

OutboundEngine ajuda empresas a crescer, tornando o marketing online simples e fácil para todos. Criamos campanhas de marketing bonitas e de alto impacto, entregamos automaticamente e rastreamos o engajamento para mostrar quem está pronto para ter uma conversa. Nossa plataforma fortalece relacionamentos com clientes, parceiros e potenciais clientes para descobrir mais oportunidades com menos trabalho.

**Average Rating:** 3.7/5.0

**Total Reviews:** 157

#### How Do G2 Users Rate OutboundEngine?

- **the product tem sido um bom parceiro comercial?:** 8.1/10 (Category avg: 9.1/10)
- **Desenvolvimento de Leads:** 8.6/10 (Category avg: 8.5/10)
- **Personalização:** 7.9/10 (Category avg: 8.5/10)
- **Co-Navegação:** 5.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind OutboundEngine?

- **Vendedor:** [OutboundEngine](https://www.g2.com/pt/sellers/outboundengine)
- **Ano de Fundação:** 2012
- **Localização da Sede:** Austin, Texas
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9e869c91664876e6d2ea16008f731cd8a139fcb3f7f77e74fc1d547b71797172&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2699791%2F&secure%5Burl_type%5D=linkedin_company_website)  
164 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Corretor de imóveis, Agente Imobiliário
- **Top Industries:** Imóveis, Seguros
- **Company Size:** 71% Small, 16% Medium

#### What Do G2 Reviewers Say About OutboundEngine?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários valorizam a **eficiência da automação** do OutboundEngine, melhorando seu marketing e gestão de reputação sem esforço.
- Os usuários apreciam o OutboundEngine por suas **capacidades de automação** , melhorando a gestão de reputação e o engajamento nas redes sociais sem esforço.
- Os usuários valorizam os **recursos de automação** do OutboundEngine, permitindo uma gestão eficiente de reputação e mídias sociais.
- Os usuários apreciam a **facilidade de uso** do OutboundEngine, especialmente o processo de configuração inicial rápido e direto.
- Os usuários apreciam a **configuração fácil** do OutboundEngine, permitindo acesso rápido e eficiente às suas poderosas funcionalidades.

##### Cons

- Os usuários consideram o **alto preço** do OutboundEngine um obstáculo, especialmente sem um teste gratuito para novos usuários.

#### What Are Recent G2 Reviews of OutboundEngine?

**["Automação de Marketing Sem Costura, Personalizada para Contabilidade"](https://www.g2.com/pt/survey_responses/outboundengine-review-12883073)**

**Rating:** 4.0/5.0 stars

_— Kalkman S._

[Read full review](https://www.g2.com/pt/survey_responses/outboundengine-review-12883073)

**["Automação de Mídias Sociais Sem Esforço para Reputação Aprimorada"](https://www.g2.com/pt/survey_responses/outboundengine-review-12291182)**

**Rating:** 4.0/5.0 stars

_— Arunodya P._

[Read full review](https://www.g2.com/pt/survey_responses/outboundengine-review-12291182)

#### What Are G2 Users Discussing About OutboundEngine?

- [What does a strategist do?](https://www.g2.com/pt/discussions/what-does-a-strategist-do)
- [How much does OutboundEngine cost?](https://www.g2.com/pt/discussions/how-much-does-outboundengine-cost)
- [Vale a pena o OutboundEngine?](https://www.g2.com/pt/discussions/is-outboundengine-worth-it) - 1 comment
- [O que a OutboundEngine faz?](https://www.g2.com/pt/discussions/what-does-outboundengine-do) - 1 comment

### [Kayako](https://www.g2.com/pt/products/kayako/reviews)

Kayako é um software de atendimento ao cliente sem esforço que ajuda as equipes a serem mais produtivas e a construir a lealdade do cliente. Ao contrário das ferramentas de suporte legadas, o Kayako reúne suas conversas multicanal e informações do cliente, para que você possa apoiar os clientes como uma equipe e manter o toque pessoal, mesmo enquanto cresce.

**Average Rating:** 4.1/5.0

**Total Reviews:** 225

#### How Do G2 Users Rate Kayako?

- **the product tem sido um bom parceiro comercial?:** 8.3/10 (Category avg: 9.1/10)
- **Desenvolvimento de Leads:** 8.1/10 (Category avg: 8.5/10)
- **Personalização:** 7.9/10 (Category avg: 8.5/10)
- **Co-Navegação:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Kayako?

- **Vendedor:** [Kayako](https://www.g2.com/pt/sellers/kayako)
- **Ano de Fundação:** 2001
- **Localização da Sede:** N/A
- **Twitter:** @Kayako  
9,448 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=daccafbb74f35ad1bedefc8e6ca3b84e0ac04dac05541aaf4799770c723a1d5b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkayako%2F&secure%5Burl_type%5D=linkedin_company_website)  
60 funcionários no LinkedIn®
- **Telefone:** +1 (888) 952-9256

#### Who Uses This Product?

- **Top Industries:** Tecnologia da Informação e Serviços, Software de Computador
- **Company Size:** 53% Small, 35% Medium

#### What Do G2 Reviewers Say About Kayako?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários elogiam as **sugestões de IA contextuais** no Kayako, melhorando a precisão das respostas e reduzindo as suposições para os agentes de suporte.
- Os usuários valorizam a **eficiência da IA contextual** do Kayako, melhorando a capacidade de resposta e a precisão no atendimento às necessidades dos clientes.
- Os usuários apreciam a **tecnologia de IA contextual** no Kayako, que melhora significativamente a eficiência e a precisão dos agentes de suporte.
- Os usuários valorizam as **respostas automáticas contextuais** do Kayako, aprimorando o suporte com sugestões relevantes geradas por IA.
- Os usuários apreciam a **responsividade contextual** da IA do Kayako, melhorando o suporte com sugestões precisas e relevantes.

##### Cons

- Os usuários acham que a **experiência móvel carece de intuitividade** , tornando-a desafiadora para agentes no campo ou fora do horário de expediente.
- Os usuários acham que a **experiência móvel é insuficiente** , afirmando que não é ideal para agentes que precisam de acessibilidade em movimento.
- Os usuários acham que a **experiência móvel é insuficiente** , tornando-a inconveniente para agentes que precisam de acesso rápido em movimento.
- Os usuários sentem que a **experiência móvel está subdesenvolvida** , tornando desafiador para os agentes usá-la de forma eficaz em movimento.

#### What Are Recent G2 Reviews of Kayako?

**["White-Glove Onboarding That Gets Kayako Working Fast"](https://www.g2.com/pt/survey_responses/kayako-review-12889028)**

**Rating:** 5.0/5.0 stars

_— Deniz Y._

[Read full review](https://www.g2.com/pt/survey_responses/kayako-review-12889028)

**["Respostas de IA Surpreendentemente Humanas e de Alta Qualidade que Captam o Contexto do Cliente"](https://www.g2.com/pt/survey_responses/kayako-review-12890475)**

**Rating:** 4.5/5.0 stars

_— Syed H._

[Read full review](https://www.g2.com/pt/survey_responses/kayako-review-12890475)

#### What Are G2 Users Discussing About Kayako?

- [Para que é usado o Kayako?](https://www.g2.com/pt/discussions/kayako-what-is-kayako-used-for)
- [Para que é usado o Kayako?](https://www.g2.com/pt/discussions/what-is-kayako-used-for)
- [What is help support?](https://www.g2.com/pt/discussions/what-is-help-support)
- [What is Kayako com?](https://www.g2.com/pt/discussions/what-is-kayako-com)
- [What is Kayako ticketing system?](https://www.g2.com/pt/discussions/what-is-kayako-ticketing-system)

### [Provide Support](https://www.g2.com/pt/products/provide-support/reviews)

O Provide Support Live Chat é uma poderosa ferramenta de suporte ao cliente. Ele permite que você ajude os clientes instantaneamente via chat ao vivo, veja a navegação deles pelo seu site em tempo real, guie-os e ofereça assistência proativamente. O Provide Support oferece um dos serviços de chat ao vivo mais confiáveis do mercado. A empresa foi fundada em 2003 e provou sua credibilidade. Com o Provide Support Live Chat você obtém: Todos os recursos incluídos em qualquer plano Número ilimitado de chats Suporte a múltiplos domínios sem custo extra Personalizações flexíveis da janela de chat e do botão de chat Janela de chat incorporada ou popup Agrupamento de operadores e departamentos ilimitados Transferência de arquivos Restrições flexíveis de acesso ao chat Estatísticas de chat poderosas Aplicativos para agentes de chat incluídos no preço Assistência ilimitada ao produto ao vivo 24/7 e muitos mais.

**Average Rating:** 4.4/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Provide Support?

- **the product tem sido um bom parceiro comercial?:** 10.0/10 (Category avg: 9.1/10)
- **Desenvolvimento de Leads:** 10.0/10 (Category avg: 8.5/10)
- **Personalização:** 8.5/10 (Category avg: 8.5/10)
- **Co-Navegação:** 5.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Provide Support?

- **Vendedor:** [Provide Support](https://www.g2.com/pt/sellers/provide-support)
- **Ano de Fundação:** 2003
- **Localização da Sede:** New York, New York
- **Twitter:** @provide\_support  
3,593 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d3e709d7cbe2294f1796328f7e580c92063b3eb99b32aa8a3bf16e52cbf29071&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2259752&secure%5Burl_type%5D=linkedin_company_website)  
26 funcionários no LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Small, 19% Large

#### What Are Recent G2 Reviews of Provide Support?

**["Software de suporte de chat ao vivo fácil"](https://www.g2.com/pt/survey_responses/provide-support-review-5017616)**

**Rating:** 4.0/5.0 stars

_— Usuário Verificado em Bens de Luxo e Joias_

[Read full review](https://www.g2.com/pt/survey_responses/provide-support-review-5017616)

**["O Provide Support Live Chat permite que você ou sua equipe conversem para vários sites em uma única tela."](https://www.g2.com/pt/survey_responses/provide-support-review-5138375)**

**Rating:** 5.0/5.0 stars

_— Jim Z._

[Read full review](https://www.g2.com/pt/survey_responses/provide-support-review-5138375)

#### What Are G2 Users Discussing About Provide Support?

- [What are features of customer service?](https://www.g2.com/pt/discussions/what-are-features-of-customer-service)
- [What is customer support software?](https://www.g2.com/pt/discussions/provide-support-what-is-customer-support-software)
- [What is a software support system?](https://www.g2.com/pt/discussions/what-is-a-software-support-system)
- [What are the major features of all support software?](https://www.g2.com/pt/discussions/what-are-the-major-features-of-all-support-software)

### [AiTrillion](https://www.g2.com/products/aitrillion-com-aitrillion/reviews)

AiTrillion is a comprehensive eCommerce marketing automation platform built to help online store owners simplify, scale, and supercharge their business growth. Designed specifically for Shopify and other popular e-commerce platforms, AiTrillion unifies essential marketing tools into a single, intelligent ecosystem. This eliminates the need for multiple fragmented apps and allows businesses to save time, reduce costs, and increase efficiency. At the heart of AiTrillion is the belief that every merchant—big or small—deserves access to enterprise-level marketing tools without the complexity or expense. That’s why AiTrillion offers over 11 modules under one platform, including Email Marketing, Loyalty Rewards, Product Reviews, Web Push Notifications, Smart Popups, Workflow Automation, Advanced Segmentation, Affiliate Marketing, and more. These tools are seamlessly connected through powerful AI and automation engines, helping merchants deliver personalized, omnichannel experiences to their customers at every stage of the buyer journey. With AiTrillion, eCommerce businesses can create sophisticated automated workflows that nurture leads, engage customers, and recover abandoned carts—all without any coding or technical expertise. The platform’s robust analytics and AI-driven insights help merchants make data-backed decisions, optimize campaigns in real time, and improve customer retention rates. AiTrillion is more than just a marketing platform—it’s a growth partner. It’s built to empower businesses to understand their customers better, engage them meaningfully, and turn one-time buyers into lifelong fans. The loyalty and rewards module encourages repeat purchases by offering points, discounts, and incentives, while smart product reviews and UGC (User Generated Content) tools build trust and social proof. Thousands of global Shopify stores trust AiTrillion to streamline their marketing operations and scale effectively. Whether you’re just starting out or managing a high-volume online store, AiTrillion’s scalable infrastructure and user-friendly interface make it easy to adapt and grow. Key Features: - All-in-one marketing suite tailored for eCommerce - AI-powered automation and analytics - Seamless integration with Shopify and other platforms - Powerful loyalty and rewards programs - Smart segmentation for personalized messaging - In-depth customer journey tracking - Real-time performance insights and reporting By consolidating all marketing and customer engagement tools in one place, AiTrillion allows eCommerce businesses to focus on what really matters—delivering great products and exceptional customer experiences. It’s a smart, scalable, and forward-thinking solution for merchants who are ready to grow faster, smarter, and stronger. Join over 20,000 merchants who trust AiTrillion to power their growth and transform their online stores into customer-first, data-driven success stories.

**Average Rating:** 4.8/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate AiTrillion?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Lead Development:** 9.2/10 (Category avg: 8.5/10)
- **Customization :** 8.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.9/10 (Category avg: 8.1/10)

#### Who Is the Company Behind AiTrillion?

- **Seller:** [AAAeCommerce Inc.](https://www.g2.com/sellers/aaaecommerce-inc)
- **Year Founded:** 2018
- **HQ Location:** Claymont, Delaware
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Apparel & Fashion, Retail
- **Company Size:** 93% Small, 4% Medium

#### What Do G2 Reviewers Say About AiTrillion?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **excellent customer support** from AiTrillion, highlighting personalized assistance and quick resolution of issues.
- Users find AiTrillion's **customer service exceptionally helpful** , providing great support for all their needs.
- Users appreciate the **ease of use** of AiTrillion, enjoying quick setup and efficient marketing automation features.
- Users love the **intuitive email marketing features** of AiTrillion, making customer outreach seamless and efficient.
- Users appreciate the **convenience of integrated tools** in AiTrillion, streamlining their marketing and enhancing customer support.

##### Cons

- Users find the **learning curve challenging** , especially with navigation and module setups, but support is helpful.
- Users find the setup process for AiTrillion's Loyalty Program to be **difficult and confusing** , leading to initial challenges.
- Users face **inconsistent customer support** , experiencing delays and confusion despite some helpful interactions.
- Users find the **steep learning curve** of AiTrillion challenging, especially during initial setup and navigation.
- Users find the **complexity** of AiTrillion's setup process challenging, making it hard to effectively use the platform.

#### What Are Recent G2 Reviews of AiTrillion?

**["Responsive AiTrillion Team That Helps You Every Step of the Way"](https://www.g2.com/survey_responses/aitrillion-review-12705561)**

**Rating:** 4.5/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/aitrillion-review-12705561)

**["Great All-in-One Marketing Platform for Shopify Stores"](https://www.g2.com/survey_responses/aitrillion-review-11789106)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/aitrillion-review-11789106)

#### What Are G2 Users Discussing About AiTrillion?

- [What does Aitrillion do?](https://www.g2.com/discussions/what-does-aitrillion-do)
- [What is Growwave?](https://www.g2.com/discussions/aitrillion-what-is-growwave)
- [What do you know about AiTrillion Why do you want to work with us \*?](https://www.g2.com/discussions/what-do-you-know-about-aitrillion-why-do-you-want-to-work-with-us)
- [What is AiTrillion?](https://www.g2.com/discussions/what-is-aitrillion)

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- [Help Desk](/categories/help-desk)
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Benefits of Live Chat Software with Targeted Emails capabilities include: Sends automated emails to further engage clients and potential clients. 

Below are the top-rated Live Chat Software with Targeted Emails capabilities, as verified by G2’s Research team. Real users have identified Targeted Emails as an important function of Live Chat Software. Compare different products that offer this feature so you can decide which is best for your business needs.

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