# Best Live Chat Software with Knowledge Base Capabilities - Page 3

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 463

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,600+ Authentic Reviews
- 463+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

**Sponsored**

### Fin

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-09T20%3A28%3A07Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3270&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%2Ff%2Fknowledge-base%3Ffilters%255Bverified_features%255D%255B%255D%3D2093%26page%3D3&secure%5Btoken%5D=266cb96b4801f141ca17a971c4b81ff0ef7cfdbcd77b09a07e645b145520268a&secure%5Burl%5D=https%3A%2F%2Fwww.fin.ai%2Fdrlp%2Fai-agent&secure%5Burl_type%5D=custom_url)

### [Trengo](https://www.g2.com/pt/products/trengo/reviews)

Trengo é uma plataforma de comunicação com clientes orientada por IA, utilizada por mais de 17.000 pessoas em todo o mundo. A API do WhatsApp Business, e-mail, chat ao vivo, voz e canais sociais se conectam em uma caixa de entrada compartilhada onde agentes de IA resolvem automaticamente até 80% das conversas repetitivas, em mais de 70 idiomas, 24/7. Agentes de IA lidam com perguntas frequentes, qualificam leads, atualizam detalhes de contato e escalam para humanos quando necessário em todos os canais, sem código. As integrações nativas incluem HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed e Klaviyo. Como um Provedor de Soluções Oficial do WhatsApp Business e Parceiro de Negócios da Meta, Trengo suporta CRM do WhatsApp e marketing no WhatsApp em escala. Utilizado em eCommerce, hospitalidade, viagens, lazer e automotivo como uma alternativa líder ao Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io e WATI.

**Average Rating:** 4.3/5.0

**Total Reviews:** 244

#### How Do G2 Users Rate Trengo?

- **the product tem sido um bom parceiro comercial?:** 8.8/10 (Category avg: 9.1/10)
- **Desenvolvimento de Leads:** 7.5/10 (Category avg: 8.5/10)
- **Personalização:** 7.7/10 (Category avg: 8.5/10)
- **Co-Navegação:** 7.4/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Trengo?

- **Vendedor:** [Trengo](https://www.g2.com/pt/sellers/trengo)
- **Ano de Fundação:** 2017
- **Localização da Sede:** Utrecht, Utrecht, Netherlands
- **Twitter:** @TrengoHQ  
284 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=228e8443f9724388346b3da0c8bc5c5a18fec1e670fc19a93f72be1da9f85901&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrengo%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
90 funcionários no LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Lazer, Viagens e Turismo, Vestuário e Moda
- **Company Size:** 73% Small, 26% Medium

#### What Do G2 Reviewers Say About Trengo?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários adoram a **facilidade de uso** do Trengo, apreciando seu design intuitivo e implementação direta.
- Os usuários acham as **automatizações de fluxo de trabalho de IA úteis** e o suporte ao cliente da Trengo inestimáveis para uma gestão eficiente da comunicação.
- Os usuários apreciam o **excelente suporte ao cliente** da Trengo, tornando a integração e o onboarding tranquilos e eficientes.
- Os usuários valorizam os **recursos integrados de mensagens multicanal** do Trengo, melhorando o gerenciamento e a organização do chat sem esforço.
- Os usuários valorizam a **comunicação simplificada** que o Trengo oferece, melhorando as interações com os clientes com facilidade e suporte eficaz.

##### Cons

- Os usuários observam que o Trengo tem algumas **funcionalidades ausentes** , como vinculação de páginas de FAQ e relatórios ineficazes, impactando a usabilidade.
- Os usuários sentem que os **recursos limitados** do Trengo dificultam a comunicação, especialmente com o WhatsApp e a usabilidade geral.
- Os usuários estão frustrados com **problemas de mensagens** no Trengo, incluindo limitações no WhatsApp e tempos de carregamento lentos.
- Os usuários acham que a **funcionalidade de chat é insuficiente** , com limitações significativas que afetam a eficiência e a experiência do usuário.
- Os usuários acham a **curva de aprendizado íngreme** , observando dificuldades na configuração e recursos não intuitivos dentro do Trengo.

#### What Are Recent G2 Reviews of Trengo?

**["Ótima parceria com a Trengo"](https://www.g2.com/pt/survey_responses/trengo-review-11596795)**

**Rating:** 4.0/5.0 stars

_— Usuário Verificado em Tecnologia da Informação e Serviços_

[Read full review](https://www.g2.com/pt/survey_responses/trengo-review-11596795)

**["Caixa de Entrada Organizada e Gestão Eficiente de Tarefas com Trengo"](https://www.g2.com/pt/survey_responses/trengo-review-11951871)**

**Rating:** 4.5/5.0 stars

_— Ashley d._

[Read full review](https://www.g2.com/pt/survey_responses/trengo-review-11951871)

#### What Are G2 Users Discussing About Trengo?

- [What does Trengo do?](https://www.g2.com/pt/discussions/what-does-trengo-do)
- [What is Trengo WhatsApp?](https://www.g2.com/pt/discussions/what-is-trengo-whatsapp)
- [Is Trengo good?](https://www.g2.com/pt/discussions/is-trengo-good)
- [How does Trengo work?](https://www.g2.com/pt/discussions/how-does-trengo-work)

### [eGain Chat](https://www.g2.com/pt/products/egain-chat/reviews)

eGain Chat™ permite oferecer assistência de chat em tempo real aos visitantes do site. Os agentes podem trocar mensagens de texto, arquivos, páginas da web e artigos da base de conhecimento com os visitantes para responder às suas perguntas, de forma proativa e reativa. Classificado como o número 1 por analistas, tem permitido que empresas transformem as experiências de suporte ao cliente via chat para seus clientes por mais de uma década. O software de chat ao vivo é uma parte integral do conjunto de software de engajamento do cliente da eGain. Ele se integra perfeitamente com outras aplicações de experiência social, experiência na web e centro de contato no conjunto. Comprovado As soluções de chat e colaboração na web da eGain lideram a indústria em maturidade, profundidade e integração perfeita com outros canais de interação. Omnicanal Soluções independentes perpetuam silos. E silos são um grande não, já que os consumidores que chegam ao seu site são omnicanal. Leia por que seu site precisa de um software de chat omnicanal (https://www.egain.com/products/chat-software/website-chat-software/).

**Average Rating:** 4.0/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate eGain Chat?

- **the product tem sido um bom parceiro comercial?:** 9.2/10 (Category avg: 9.1/10)

#### Who Is the Company Behind eGain Chat?

- **Vendedor:** [eGain](https://www.g2.com/pt/sellers/egain)
- **Ano de Fundação:** 1997
- **Localização da Sede:** Sunnyvale, CA
- **Twitter:** @eGain  
2,498 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ce5f29c209b55db622d55393de711279be5545ca3450f7af3b1e8b04e5f1d3ad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8084%2F&secure%5Burl_type%5D=linkedin_company_website)  
777 funcionários no LinkedIn®
- **Propriedade:** NasdaqCM:EGAN

#### Who Uses This Product?

- **Company Size:** 110% Large, 40% Medium

#### What Are Recent G2 Reviews of eGain Chat?

**["Egain permite uma melhor integração entre o cliente e a marca nas redes."](https://www.g2.com/pt/survey_responses/egain-chat-review-2430312)**

**Rating:** 4.5/5.0 stars

_— Jennifer B._

[Read full review](https://www.g2.com/pt/survey_responses/egain-chat-review-2430312)

**["Uma experiência próxima com o cliente."](https://www.g2.com/pt/survey_responses/egain-chat-review-2176086)**

**Rating:** 4.5/5.0 stars

_— Victor C._

[Read full review](https://www.g2.com/pt/survey_responses/egain-chat-review-2176086)

#### What Are G2 Users Discussing About eGain Chat?

- [Para que é usado o eGain Chat?](https://www.g2.com/pt/discussions/what-is-egain-chat-used-for)

### [ProProfs Chat](https://www.g2.com/pt/products/proprofs-proprofs-chat/reviews)

ProProfs Chat é um software de chat ao vivo responsivo que ajuda as organizações a se conectarem com seus visitantes e clientes diários em tempo real, sem complicações. Quer você possua um negócio de pequeno, médio ou grande porte, fornecer suporte instantâneo a clientes e visitantes valiosos em seu site se torna fácil com a integração deste software. ProProfs Chat vem com recursos e serviços especiais adaptáveis ao mundo acelerado de hoje. Na verdade, ele se tornou uma solução preferida para interações personalizadas e humanas, criando conexões significativas a uma fração do custo de outros meios populares. ProProfs Chat também é um software extenso que vem com capacidades intuitivas. Estas ajudam a examinar o comportamento dos visitantes do site através de dados de clientes em tempo real altamente precisos e confiáveis para entregar convites de chat reativos ou proativos ao cliente certo, garantindo intervenções oportunas. O gráfico de análises no painel ajuda a rastrear o tráfego do site, transcrições de chat e outras informações estatísticas valiosas ao longo do tempo, além de seu sistema abrangente de relatórios em tempo real. Ele fornece regras automáticas definidas com base na distribuição de chat, assistência prática com recursos de co-navegação e captura de tela. Além disso, a janela de chat do visitante oferece flexibilidade máxima, personalização e total compatibilidade com o seu site. Além disso, você também pode encontrar uma variedade de recursos, como monitoramento de visitantes, integração de terceiros, pesquisas pós-chat para coleta de feedback, solicitações de retorno de chamada quando os operadores estão offline, compartilhamento de arquivos, relatórios de desempenho dos operadores de suporte e mais. ProProfs Chat também oferece serviços de implantação personalizados, com um gerente de sucesso dedicado, suporte online 24/7, backup em várias localizações com privacidade e segurança de dados em camadas múltiplas. Oferecemos um teste gratuito de 15 dias sem compromisso que ajuda você a decidir se o software pode ajudá-lo a economizar tempo e ainda responder às consultas dos clientes sem complicações ou não.

**Average Rating:** 4.5/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate ProProfs Chat?

- **the product tem sido um bom parceiro comercial?:** 9.3/10 (Category avg: 9.1/10)
- **Desenvolvimento de Leads:** 9.3/10 (Category avg: 8.5/10)
- **Personalização:** 8.5/10 (Category avg: 8.5/10)
- **Co-Navegação:** 9.6/10 (Category avg: 8.1/10)

#### Who Is the Company Behind ProProfs Chat?

- **Vendedor:** [ProProfs](https://www.g2.com/pt/sellers/proprofs)
- **Ano de Fundação:** 2009
- **Localização da Sede:** Los Angeles, CA
- **Twitter:** @ProProfs  
4,731 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9acb8211ef0b8540d9c8ef7ba6681ff4d087fdc62ea17b3bc0a016852fbdef85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9492925%2F&secure%5Burl_type%5D=linkedin_company_website)  
215 funcionários no LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Tecnologia da Informação e Serviços, Marketing e Publicidade
- **Company Size:** 51% Small, 31% Medium

#### What Are Recent G2 Reviews of ProProfs Chat?

**["Melhor Atendimento ao Cliente com ProProfs Chat"](https://www.g2.com/pt/survey_responses/proprofs-chat-review-8009953)**

**Rating:** 4.5/5.0 stars

_— Abhishek G._

[Read full review](https://www.g2.com/pt/survey_responses/proprofs-chat-review-8009953)

**["Uma solução de chat interessante para qualquer site voltado para o cliente."](https://www.g2.com/pt/survey_responses/proprofs-chat-review-8001701)**

**Rating:** 4.5/5.0 stars

_— Arpi J._

[Read full review](https://www.g2.com/pt/survey_responses/proprofs-chat-review-8001701)

#### What Are G2 Users Discussing About ProProfs Chat?

- [Para que é usado o ProProfs Chat?](https://www.g2.com/pt/discussions/what-is-proprofs-chat-used-for)

### [Deskpro](https://www.g2.com/pt/products/deskpro/reviews)

Deskpro é a única plataforma de help desk que permite suporte em todos os canais, alimentada pela IA de sua escolha, com opções abrangentes de segurança, conformidade e privacidade de dados. As opções de implantação do Deskpro incluem nossa nuvem, sua nuvem privada, no local ou centros de dados soberanos. Permitindo que as organizações entreguem com segurança o futuro das experiências de clientes e funcionários.

**Average Rating:** 4.2/5.0

**Total Reviews:** 97

#### How Do G2 Users Rate Deskpro?

- **the product tem sido um bom parceiro comercial?:** 8.8/10 (Category avg: 9.1/10)
- **Desenvolvimento de Leads:** 9.0/10 (Category avg: 8.5/10)
- **Personalização:** 8.1/10 (Category avg: 8.5/10)
- **Co-Navegação:** 9.4/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Deskpro?

- **Vendedor:** [Deskpro](https://www.g2.com/pt/sellers/deskpro)
- **Website da Empresa:** www.deskpro.com
- **Ano de Fundação:** 2002
- **Localização da Sede:** Austin, TX
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4db02fb9b42bdf20a2f81bdd710c6e4e170d3626e0cd0605a3125035786aa826&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1178218%2F&secure%5Burl_type%5D=linkedin_company_website)  
69 funcionários no LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Tecnologia da Informação e Serviços, Segurança de Redes e Computadores
- **Company Size:** 46% Small, 45% Medium

#### What Do G2 Reviewers Say About Deskpro?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários valorizam a **facilidade de uso** do Deskpro, destacando sua flexibilidade e interface amigável para configuração rápida.
- Os usuários valorizam a **flexibilidade e personalização** do Deskpro, aprimorando sua gestão de help desk com recursos personalizados.
- Os usuários consideram a **flexibilidade e a interface amigável** do Deskpro inestimáveis para personalização e gestão eficiente do help desk.
- Os usuários elogiam o **suporte ao cliente excepcional** da Deskpro, destacando respostas rápidas e assistência tranquila na atualização.
- Os usuários valorizam a **personalização** do Deskpro, permitindo experiências sob medida e integração perfeita com vários fluxos de trabalho.

##### Cons

- Os usuários frequentemente enfrentam **problemas de emissão de tickets** com o Deskpro, incluindo a criação incorreta de tickets e respostas lentas do suporte.
- Os usuários acham os **recursos limitados** do editor de base de conhecimento do Deskpro frustrantes e complicados para a criação de artigos.
- Os usuários enfrentam problemas com o **gerenciamento de tickets** , incluindo a criação inesperada de novos tickets e frequentes desconexões do sistema.
- Os usuários acham a **interface não intuitiva** , tornando difícil navegar e realizar tarefas básicas de forma eficiente.
- Os usuários enfrentam dificuldades com **problemas de UX** no Deskpro, citando uma interface confusa e desempenho lento que prejudica a usabilidade.

#### What Are Recent G2 Reviews of Deskpro?

**["Gestão Eficiente de Bilhetes com Pequenos Problemas de Formatação"](https://www.g2.com/pt/survey_responses/deskpro-review-12317561)**

**Rating:** 4.0/5.0 stars

_— Paul C._

[Read full review](https://www.g2.com/pt/survey_responses/deskpro-review-12317561)

**["Multiplicador de Força do Atendimento ao Cliente"](https://www.g2.com/pt/survey_responses/deskpro-review-12621159)**

**Rating:** 5.0/5.0 stars

_— Christopher J._

[Read full review](https://www.g2.com/pt/survey_responses/deskpro-review-12621159)

#### What Are G2 Users Discussing About Deskpro?

- [Para que serve o Deskpro?](https://www.g2.com/pt/discussions/what-is-deskpro-used-for) - 1 comment, 1 upvote

### [CINNOX](https://www.g2.com/pt/products/cinnox/reviews)

CINNOX é uma plataforma abrangente de engajamento que unifica telefonia, canais digitais e sociais. Ajudamos as empresas a competir e vencer ao humanizar as experiências de clientes e equipes através de uma única plataforma: Elevar Experiências do Cliente: - Alternar perfeitamente entre chat, voz e vídeo em qualquer canal - Proporcionar resolução na primeira vez conectando perguntas à expertise certa - Reduzir tempos de espera dos clientes com análise de dados preditiva Otimizar Experiências dos Funcionários: - Aumentar a eficiência da equipe automatizando tarefas repetitivas - Aproveitar a expertise de diferentes equipes para resolver problemas complexos - Melhorar o desempenho da equipe com dados orientados por insights Alcançamos isso através dos três pilares chave de um ótimo serviço ao cliente, onde as empresas podem desfrutar de um ciclo contínuo de melhoria de experiência: Conectar, Orquestrar e Avaliar.

**Average Rating:** 4.3/5.0

**Total Reviews:** 34

#### How Do G2 Users Rate CINNOX?

- **the product tem sido um bom parceiro comercial?:** 9.0/10 (Category avg: 9.1/10)
- **Desenvolvimento de Leads:** 8.8/10 (Category avg: 8.5/10)
- **Personalização:** 8.6/10 (Category avg: 8.5/10)
- **Co-Navegação:** 8.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind CINNOX?

- **Vendedor:** [M800](https://www.g2.com/pt/sellers/m800)
- **Ano de Fundação:** 2007
- **Localização da Sede:** Hong Kong
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=80e5e8af92c7e2f2050913edcf6821ca5ab87d80799c6a932e51d8e656c66392&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fm800%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
107 funcionários no LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Serviços Financeiros
- **Company Size:** 50% Small, 32% Medium

#### What Do G2 Reviewers Say About CINNOX?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários valorizam o **suporte ao cliente eficiente** da CINNOX, agilizando as consultas em vários canais e melhorando a comunicação.
- Os usuários acham o CINNOX notavelmente **fácil de usar** , simplificando o suporte ao cliente e as comunicações internacionais sem esforço em uma única plataforma.
- Os usuários apreciam as capacidades de **comunicação multicanal** do CINNOX, tornando as interações com os clientes contínuas e eficientes.
- Os usuários apreciam a **fácil gestão** de consultas de clientes com o CINNOX, agilizando a comunicação de forma eficiente através dos canais.
- Os usuários adoram a **configuração fácil** do CINNOX, permitindo uma rápida adoção de seus recursos de comunicação sem interrupções.

##### Cons

- Os usuários acham que a **funcionalidade ausente** no CINNOX limita sua eficácia para operações de atendimento ao cliente e integrações.
- Os usuários expressam preocupação com as **capacidades limitadas de IA** , já que o CINNOX atualmente não suporta a integração com o ChatGPT.
- Os usuários expressam preocupações sobre **problemas de controle administrativo** , levando a acesso limitado para certos departamentos e funções.
- Os usuários frequentemente enfrentam **problemas de linha direta inacessível** ao buscar suporte, dificultando sua capacidade de resolver problemas de forma eficaz.
- Os usuários expressam frustração pela **falta de suporte do ChatGPT** , impactando a usabilidade geral do CINNOX.

#### What Are Recent G2 Reviews of CINNOX?

**["Ajudando-me com o suporte ao cliente"](https://www.g2.com/pt/survey_responses/cinnox-review-8113816)**

**Rating:** 5.0/5.0 stars

_— Sai Man C._

[Read full review](https://www.g2.com/pt/survey_responses/cinnox-review-8113816)

**["Uma plataforma de engajamento poderosa com uma interface gráfica limpa."](https://www.g2.com/pt/survey_responses/cinnox-review-8042078)**

**Rating:** 5.0/5.0 stars

_— Peter L._

[Read full review](https://www.g2.com/pt/survey_responses/cinnox-review-8042078)

#### What Are G2 Users Discussing About CINNOX?

- [Para que serve o CINNOX?](https://www.g2.com/pt/discussions/what-is-cinnox-used-for)

### [Gist](https://www.g2.com/products/gist/reviews)

Gist is a suite of tools businesses use to market, sell and communicate with their customers. And we're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 10,000 businesses are using Gist and we're just getting started. Customers use us to talk to their leads and customers and be that central source of truth. We believe that we’re in the middle of a huge shift in SaaS space towards all-in-one platforms and we need your help. Join us on this journey and help us transform the way people run businesses :)

**Average Rating:** 4.6/5.0

**Total Reviews:** 219

#### How Do G2 Users Rate Gist?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.7/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Gist?

- **Seller:** [Gist](https://www.g2.com/sellers/gist)
- **Year Founded:** 2020
- **HQ Location:** Newark, Delaware
- **Twitter:** @gistplatform  
2,741 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9682c8e2cb5aa5530e4891cbd496814874c27b58953775d6e8057e2e0b2df957&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13263466%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 94% Small, 5% Medium

#### What Do G2 Reviewers Say About Gist?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Gist, finding it simple to engage and support their customers effectively.
- Users highlight the **efficient customer support** of Gist, praising its fast responses and helpful knowledge base.
- Users love Gist's **all-inclusive platform** , combining marketing and business management with easy-to-use features and tools.
- Users appreciate the **intuitive chat features** of Gist, enhancing customer engagement and support efficiency.
- Users love Gist for its **all-inclusive email marketing solution** , which simplifies business processes and enhances customer engagement.

##### Cons

- Users face a notable **learning curve** with Gist, making it challenging to navigate and utilize advanced features initially.
- Users find Gist's **limited features** frustrating, especially regarding customization and chat automation across multiple channels.
- Users find **limited options** in Gist's mobile app, causing frustrating experiences when chatting with clients.
- Users report issues with **live chat functionality** , experiencing app crashes and problems with message delivery.
- Users find Gist's interface **not intuitive** , with a frustrating learning curve and misplaced settings causing confusion initially.

#### What Are Recent G2 Reviews of Gist?

**["The best live chat software for the money."](https://www.g2.com/survey_responses/gist-review-2813601)**

**Rating:** 5.0/5.0 stars

_— Michael W._

[Read full review](https://www.g2.com/survey_responses/gist-review-2813601)

**["Impressive Chat Features and a CRM That Truly Helps"](https://www.g2.com/survey_responses/gist-review-2814277)**

**Rating:** 5.0/5.0 stars

_— Verified User in Animation_

[Read full review](https://www.g2.com/survey_responses/gist-review-2814277)

#### What Are G2 Users Discussing About Gist?

- [What is Gist used for?](https://www.g2.com/discussions/what-is-gist-used-for)

### [OutboundEngine](https://www.g2.com/products/outboundengine/reviews)

OutboundEngine helps businesses grow by making online marketing simple and easy for everyone. We create beautiful, high-impact marketing campaigns, deliver them automatically and track engagement to show who’s ready to have a conversation. Our platform strengthens relationships with customers, partners and prospects to uncover more opportunities with less work.

**Average Rating:** 3.7/5.0

**Total Reviews:** 157

#### How Do G2 Users Rate OutboundEngine?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10)
- **Lead Development:** 8.6/10 (Category avg: 8.5/10)
- **Customization :** 7.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 5.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind OutboundEngine?

- **Seller:** [OutboundEngine](https://www.g2.com/sellers/outboundengine)
- **Year Founded:** 2012
- **HQ Location:** Austin, Texas
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9e869c91664876e6d2ea16008f731cd8a139fcb3f7f77e74fc1d547b71797172&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2699791%2F&secure%5Burl_type%5D=linkedin_company_website)  
164 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Realtor, Real Estate Agent
- **Top Industries:** Real Estate, Insurance
- **Company Size:** 71% Small, 16% Medium

#### What Do G2 Reviewers Say About OutboundEngine?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation efficiency** of OutboundEngine, enhancing their marketing and reputation management effortlessly.
- Users appreciate OutboundEngine for its **automation capabilities** , enhancing reputation management and social media engagement effortlessly.
- Users value the **automation features** of OutboundEngine, enabling efficient reputation and social media management.
- Users appreciate the **ease of use** of OutboundEngine, especially the fast and straightforward initial setup process.
- Users appreciate the **easy setup** of OutboundEngine, enabling quick and efficient access to its powerful features.

##### Cons

- Users find the **high pricing** of OutboundEngine a barrier, especially without a free trial for new users.

#### What Are Recent G2 Reviews of OutboundEngine?

**["Seamless Marketing Automation, Tailored for Accounting"](https://www.g2.com/survey_responses/outboundengine-review-12883073)**

**Rating:** 4.0/5.0 stars

_— Kalkman S._

[Read full review](https://www.g2.com/survey_responses/outboundengine-review-12883073)

**["Effortless Social Media Automation for Enhanced Reputation"](https://www.g2.com/survey_responses/outboundengine-review-12291182)**

**Rating:** 4.0/5.0 stars

_— Arunodya P._

[Read full review](https://www.g2.com/survey_responses/outboundengine-review-12291182)

#### What Are G2 Users Discussing About OutboundEngine?

- [What does a strategist do?](https://www.g2.com/discussions/what-does-a-strategist-do)
- [How much does OutboundEngine cost?](https://www.g2.com/discussions/how-much-does-outboundengine-cost)
- [Is OutboundEngine worth it?](https://www.g2.com/discussions/is-outboundengine-worth-it) - 1 comment
- [What does OutboundEngine do?](https://www.g2.com/discussions/what-does-outboundengine-do) - 1 comment

### [Positive User](https://www.g2.com/products/positive-user/reviews)

Part of Positive’s digital marketing ecosystem, Positive User is the customer engagement platform built to bridge the gap between tools that are too limited for growth and platforms that are too complex and expensive. One platform. Every channel. One customer profile. Email, SMS, WhatsApp, web push, in-app, chat, landing pages, CRM, and automation: what five different vendors usually sell you, working from a single login. Marketing, sales, and customer service teams across Europe use Positive User to orchestrate the full customer journey, from first contact to loyalty, without technical barriers. What makes us different: -Clean and intuitive by design: drag-and-drop builder, ready-made automation scenarios, and onboarding AI who do the heavy lifting with you - Powerful enough to scale without limits: advanced workflows, granular segmentation and behavioral triggers -AI-native from day one: Uma, our always-on AI assistant, is embedded directly in your workflow so you can access data and uncover insights in natural language, instantly -Built and hosted in Europe: 100% European infrastructure, teams, and data governance, under European law -Human at the core: multilingual support, local teams, and strategic guidance from people who know your market Our team consists of people who always reach out for more and don’t understand the meaning of the word ‘impossible’. Trusted by 100,000+ businesses across Europe. From independent founders to companies serving millions of customers. To learn more visit: https://user.com/

**Average Rating:** 4.3/5.0

**Total Reviews:** 51

#### How Do G2 Users Rate Positive User?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 8.1/10 (Category avg: 8.5/10)
- **Customization :** 9.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.2/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Positive User?

- **Seller:** [Positive User](https://www.g2.com/sellers/positive-user)
- **Year Founded:** 2016
- **HQ Location:** Paris, FR
- **Twitter:** @user\_com\_app  
6,263 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=70a50bafdda6c7c884c51ce22a55aa41734c9b2cfedfb7901c2703a98a724261&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuser-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
72 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 76% Small, 18% Medium

#### What Do G2 Reviewers Say About Positive User?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **effortless automation** capabilities of User.com, streamlining marketing operations and saving significant time.
- Users value the **automation features** of User.com, enabling efficient campaign management and seamless engagement across channels.
- Users commend the **ease of use** of User.com, highlighting its intuitive setup and streamlined marketing processes.
- Users appreciate the **easy implementation** of User.com, allowing for a quick and straightforward setup process for marketing automation.
- Users appreciate the **easy setup** of User.com, enabling quick onboarding and seamless integration with existing tools.

##### Cons

- Users face **automation complexity** in Positive User, struggling with advanced setups and overwhelming features for new users.
- Users find the **automation limitations** in Positive User hinder complex workflows, requiring cumbersome workarounds for advanced scenarios.
- Users experience **occasional glitches** with email delivery and integrations that hinder workflow efficiency.
- Users find the **learning curve steep** with User.com due to complex features and automation setups for new users.
- Users note a **lack of advanced customization** in workflow options, limiting complex automation abilities and user journeys.

#### What Are Recent G2 Reviews of Positive User?

**["Comprehensive CRM and Automation, Needs Enhanced Insights"](https://www.g2.com/survey_responses/positive-user-review-12532905)**

**Rating:** 4.0/5.0 stars

_— Udaya D._

[Read full review](https://www.g2.com/survey_responses/positive-user-review-12532905)

**["Perfect Fit for DACH B2B Sales Compliance"](https://www.g2.com/survey_responses/positive-user-review-12983474)**

**Rating:** 4.0/5.0 stars

_— Verified User in Building Materials_

[Read full review](https://www.g2.com/survey_responses/positive-user-review-12983474)

#### What Are G2 Users Discussing About Positive User?

- [What does User.Com do?](https://www.g2.com/discussions/what-does-user-com-do) - 1 comment
- [What is UserEngage?](https://www.g2.com/discussions/what-is-userengage)
- [Is User com good?](https://www.g2.com/discussions/is-user-com-good) - 1 comment
- [Is user com a CRM?](https://www.g2.com/discussions/is-user-com-a-crm)

### [Kayako](https://www.g2.com/products/kayako/reviews)

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.

**Average Rating:** 4.1/5.0

**Total Reviews:** 225

#### How Do G2 Users Rate Kayako?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 8.1/10 (Category avg: 8.5/10)
- **Customization :** 7.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Kayako?

- **Seller:** [Kayako](https://www.g2.com/sellers/kayako)
- **Year Founded:** 2001
- **HQ Location:** N/A
- **Twitter:** @Kayako  
9,448 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=daccafbb74f35ad1bedefc8e6ca3b84e0ac04dac05541aaf4799770c723a1d5b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkayako%2F&secure%5Burl_type%5D=linkedin_company_website)  
60 employees on LinkedIn®
- **Phone:** +1 (888) 952-9256

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 53% Small, 35% Medium

#### What Do G2 Reviewers Say About Kayako?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **contextual AI suggestions** in Kayako, enhancing response accuracy and reducing guesswork for support agents.
- Users value the **contextual AI efficiency** of Kayako, enhancing support responsiveness and accuracy in addressing customer needs.
- Users appreciate the **contextual AI technology** in Kayako, which significantly enhances support agents' efficiency and accuracy.
- Users value the **contextual automated responses** of Kayako, enhancing support with relevant AI-generated suggestions.
- Users appreciate the **contextual responsiveness** of Kayako's AI, enhancing support with accurate and relevant suggestions.

##### Cons

- Users find the **mobile experience lacking intuitiveness** , making it challenging for agents in the field or after hours.
- Users find the **mobile experience lacking** , stating it's not ideal for agents needing accessibility on-the-go.
- Users find the **mobile experience lacking** , making it inconvenient for agents needing quick access on-the-go.
- Users feel the **mobile experience is underdeveloped** , making it challenging for agents to use effectively on-the-go.

#### What Are Recent G2 Reviews of Kayako?

**["Surprisingly Human, High-Quality AI Replies That Nail Customer Context"](https://www.g2.com/survey_responses/kayako-review-12890475)**

**Rating:** 4.5/5.0 stars

_— Syed H._

[Read full review](https://www.g2.com/survey_responses/kayako-review-12890475)

**["White-Glove Onboarding That Gets Kayako Working Fast"](https://www.g2.com/survey_responses/kayako-review-12889028)**

**Rating:** 5.0/5.0 stars

_— Deniz Y._

[Read full review](https://www.g2.com/survey_responses/kayako-review-12889028)

#### What Are G2 Users Discussing About Kayako?

- [What is Kayako used for?](https://www.g2.com/discussions/kayako-what-is-kayako-used-for)
- [What is Kayako used for?](https://www.g2.com/discussions/what-is-kayako-used-for)
- [What is help support?](https://www.g2.com/discussions/what-is-help-support)
- [What is Kayako com?](https://www.g2.com/discussions/what-is-kayako-com)
- [What is Kayako ticketing system?](https://www.g2.com/discussions/what-is-kayako-ticketing-system)

### [Provide Support](https://www.g2.com/products/provide-support/reviews)

Provide Support Live Chat is a powerful customer support tool. It allows you to help customers instantly via live chat, see their navigation through your website in real time, guide them, and offer assistance proactively. Provide Support offers one of the most reliable Live Chat services on the market. The company was founded in 2003 and has proven its credibility. With Provide Support Live Chat you get: All features included in any plan Unlimited number of chats Multiple domains support at no extra cost Flexible chat window and chat button customizations Embedded or popup chat window Operators grouping and unlimited departments File transfer Flexible chat access restrictions Powerful chat statistics Chat agent apps included into price Unlimited live product assistance 24/7 and many more.

**Average Rating:** 4.4/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Provide Support?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 8.5/10 (Category avg: 8.5/10)
- **Co-Browsing:** 5.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Provide Support?

- **Seller:** [Provide Support](https://www.g2.com/sellers/provide-support)
- **Year Founded:** 2003
- **HQ Location:** New York, New York
- **Twitter:** @provide\_support  
3,593 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d3e709d7cbe2294f1796328f7e580c92063b3eb99b32aa8a3bf16e52cbf29071&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2259752&secure%5Burl_type%5D=linkedin_company_website)  
26 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Small, 19% Large

#### What Are Recent G2 Reviews of Provide Support?

**["Easy Livechat support software"](https://www.g2.com/survey_responses/provide-support-review-5017616)**

**Rating:** 4.0/5.0 stars

_— Verified User in Luxury Goods & Jewelry_

[Read full review](https://www.g2.com/survey_responses/provide-support-review-5017616)

**["Provide Support Live Chat allows you or your team to chat for multiple websites in one screen"](https://www.g2.com/survey_responses/provide-support-review-5138375)**

**Rating:** 5.0/5.0 stars

_— Jim Z._

[Read full review](https://www.g2.com/survey_responses/provide-support-review-5138375)

#### What Are G2 Users Discussing About Provide Support?

- [What are features of customer service?](https://www.g2.com/discussions/what-are-features-of-customer-service)
- [What is customer support software?](https://www.g2.com/discussions/provide-support-what-is-customer-support-software)
- [What is a software support system?](https://www.g2.com/discussions/what-is-a-software-support-system)
- [What are the major features of all support software?](https://www.g2.com/discussions/what-are-the-major-features-of-all-support-software)

### [ZaZaChat](https://www.g2.com/products/zazachat/reviews)

ZaZaChat is a Complete Help Desk Software for e-businesses

**Average Rating:** 4.7/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate ZaZaChat?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 9.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.8/10 (Category avg: 8.1/10)

#### Who Is the Company Behind ZaZaChat?

- **Seller:** [ZaZa Network](https://www.g2.com/sellers/zaza-network)
- **HQ Location:** Philadelphia, PA
- **Twitter:** @ZaZa\_Chat  
162 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f82555ff2914fccf6d42010e782f6d1d7adabcfe7f3b4aa94d19b21a77d46748&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzaza-networks%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 61% Medium, 39% Small

#### What Do G2 Reviewers Say About ZaZaChat?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy deployment and professional appearance** of ZaZaChat, enhancing their communication experience.
- Users find ZaZaChat to be **very easy to use** , with a professional interface that simplifies deployment and onboarding.
- Users value the **easy communication** of ZaZaChat, finding it simple to deploy and understand for effective interactions.
- Users find the **easy setup** of ZaZaChat extremely beneficial for quick deployment and user-friendly experience.
- Users find ZaZaChat to be **intuitive** , making it easy for newcomers to navigate and use effectively.

##### Cons

- Users find the **slow loading** times frustrating, as updates take longer than expected during their experience with ZaZaChat.
- Users find the **update issues** of ZaZaChat frustrating due to longer-than-expected waiting times for updates.

#### What Are Recent G2 Reviews of ZaZaChat?

**["It’s easy to set up app best for chatting"](https://www.g2.com/survey_responses/zazachat-review-9714099)**

**Rating:** 5.0/5.0 stars

_— Saran A._

[Read full review](https://www.g2.com/survey_responses/zazachat-review-9714099)

**["ZaZaChat is a cut above the competition!"](https://www.g2.com/survey_responses/zazachat-review-9100635)**

**Rating:** 5.0/5.0 stars

_— Lori T._

[Read full review](https://www.g2.com/survey_responses/zazachat-review-9100635)

#### What Are G2 Users Discussing About ZaZaChat?

- [What is ZaZaChat used for?](https://www.g2.com/discussions/what-is-zazachat-used-for)

### [WhosOn](https://www.g2.com/products/whoson/reviews)

WhosOn is a hosted or on-premises live chat solution that comes complete with real-time visitor tracking and analytics. WhosOn has been a leader in the live chat space for 15 years, and is a time-tested, ever-enriched solution. Today, WhosOn is the longest provider of chat in the UK and an established international brand. It is used in over 50% of the world’s countries, across six continents and in many different industries and languages. Setting WhosOn apart its is advanced scale and security. WhosOn comes complete with an extensive range of configurable functionality, which minimises the need for customisation and gives customers control over their solution. Importantly, WhosOn also has flexible deployment options; supporting on-premise, cloud, or hybrid implementations. Plus, the software offers extensive features and integrations that make it one of the more robust solutions in the market. WhosOn has a web analytics suite. It comes with fully-featured help desk and agent performance management options. It provides out of the box sentiment analysis. And it also has the most advanced real-time translation offering in the live chat software space. These features are still only scratching the surface. To try it for yourself, take out a free trial today: https://www.whoson.com/free-trial/

**Average Rating:** 3.8/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate WhosOn?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Lead Development:** 8.9/10 (Category avg: 8.5/10)
- **Customization :** 8.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind WhosOn?

- **Seller:** [Parker Software](https://www.g2.com/sellers/parker-software)
- **Year Founded:** 2003
- **HQ Location:** Stoke-on-Trent, Staffordshire
- **Twitter:** @ParkerSoftware  
31,891 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ba0e5f03b7c8d80a752781e71d0c55a26330f33ef4fd6b3ff18f569b133d8a2a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F200884%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 30% Small

#### What Are Recent G2 Reviews of WhosOn?

**["Best Live Chat for your customers"](https://www.g2.com/survey_responses/whoson-review-1648740)**

**Rating:** 4.5/5.0 stars

_— Sara A._

[Read full review](https://www.g2.com/survey_responses/whoson-review-1648740)

**["Who's On Review"](https://www.g2.com/survey_responses/whoson-review-3002084)**

**Rating:** 4.5/5.0 stars

_— Kevin C._

[Read full review](https://www.g2.com/survey_responses/whoson-review-3002084)

#### What Are G2 Users Discussing About WhosOn?

- [What is WhosOn used for?](https://www.g2.com/discussions/what-is-whoson-used-for)

### [Live800](https://www.g2.com/products/live800/reviews)

Cloud End-to-end Interactive Network Solution, Live800 with multiple messaging platforms integration allows you to dig out more potential clients, cut down operational costs, increase the working efficiency.

**Average Rating:** 3.8/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Live800?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 9.0/10 (Category avg: 8.5/10)
- **Customization :** 8.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Live800?

- **Seller:** [GoldArmor](https://www.g2.com/sellers/goldarmor)
- **HQ Location:** N/A
- **Twitter:** @Live800Global  
6 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ccf045e5282c5a4df1f19aabd22190a7a89d18df6e15db8d1e2b75a0c98b713a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1942835%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 73% Small, 36% Medium

#### What Are Recent G2 Reviews of Live800?

**["Good Communication platform"](https://www.g2.com/survey_responses/live800-review-2350270)**

**Rating:** 4.5/5.0 stars

_— Prashant K._

[Read full review](https://www.g2.com/survey_responses/live800-review-2350270)

**["Live800 The best support communication software."](https://www.g2.com/survey_responses/live800-review-3495788)**

**Rating:** 4.5/5.0 stars

_— Jaydon C._

[Read full review](https://www.g2.com/survey_responses/live800-review-3495788)

#### What Are G2 Users Discussing About Live800?

- [What is Live800 used for?](https://www.g2.com/discussions/what-is-live800-used-for)

### [AiTrillion](https://www.g2.com/products/aitrillion-com-aitrillion/reviews)

AiTrillion is a comprehensive eCommerce marketing automation platform built to help online store owners simplify, scale, and supercharge their business growth. Designed specifically for Shopify and other popular e-commerce platforms, AiTrillion unifies essential marketing tools into a single, intelligent ecosystem. This eliminates the need for multiple fragmented apps and allows businesses to save time, reduce costs, and increase efficiency. At the heart of AiTrillion is the belief that every merchant—big or small—deserves access to enterprise-level marketing tools without the complexity or expense. That’s why AiTrillion offers over 11 modules under one platform, including Email Marketing, Loyalty Rewards, Product Reviews, Web Push Notifications, Smart Popups, Workflow Automation, Advanced Segmentation, Affiliate Marketing, and more. These tools are seamlessly connected through powerful AI and automation engines, helping merchants deliver personalized, omnichannel experiences to their customers at every stage of the buyer journey. With AiTrillion, eCommerce businesses can create sophisticated automated workflows that nurture leads, engage customers, and recover abandoned carts—all without any coding or technical expertise. The platform’s robust analytics and AI-driven insights help merchants make data-backed decisions, optimize campaigns in real time, and improve customer retention rates. AiTrillion is more than just a marketing platform—it’s a growth partner. It’s built to empower businesses to understand their customers better, engage them meaningfully, and turn one-time buyers into lifelong fans. The loyalty and rewards module encourages repeat purchases by offering points, discounts, and incentives, while smart product reviews and UGC (User Generated Content) tools build trust and social proof. Thousands of global Shopify stores trust AiTrillion to streamline their marketing operations and scale effectively. Whether you’re just starting out or managing a high-volume online store, AiTrillion’s scalable infrastructure and user-friendly interface make it easy to adapt and grow. Key Features: - All-in-one marketing suite tailored for eCommerce - AI-powered automation and analytics - Seamless integration with Shopify and other platforms - Powerful loyalty and rewards programs - Smart segmentation for personalized messaging - In-depth customer journey tracking - Real-time performance insights and reporting By consolidating all marketing and customer engagement tools in one place, AiTrillion allows eCommerce businesses to focus on what really matters—delivering great products and exceptional customer experiences. It’s a smart, scalable, and forward-thinking solution for merchants who are ready to grow faster, smarter, and stronger. Join over 20,000 merchants who trust AiTrillion to power their growth and transform their online stores into customer-first, data-driven success stories.

**Average Rating:** 4.8/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate AiTrillion?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Lead Development:** 9.2/10 (Category avg: 8.5/10)
- **Customization :** 8.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.9/10 (Category avg: 8.1/10)

#### Who Is the Company Behind AiTrillion?

- **Seller:** [AAAeCommerce Inc.](https://www.g2.com/sellers/aaaecommerce-inc)
- **Year Founded:** 2018
- **HQ Location:** Claymont, Delaware
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Apparel & Fashion, Retail
- **Company Size:** 93% Small, 4% Medium

#### What Do G2 Reviewers Say About AiTrillion?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **excellent customer support** from AiTrillion, highlighting personalized assistance and quick resolution of issues.
- Users find AiTrillion's **customer service exceptionally helpful** , providing great support for all their needs.
- Users appreciate the **ease of use** of AiTrillion, enjoying quick setup and efficient marketing automation features.
- Users love the **intuitive email marketing features** of AiTrillion, making customer outreach seamless and efficient.
- Users appreciate the **convenience of integrated tools** in AiTrillion, streamlining their marketing and enhancing customer support.

##### Cons

- Users find the **learning curve challenging** , especially with navigation and module setups, but support is helpful.
- Users find the setup process for AiTrillion's Loyalty Program to be **difficult and confusing** , leading to initial challenges.
- Users face **inconsistent customer support** , experiencing delays and confusion despite some helpful interactions.
- Users find the **steep learning curve** of AiTrillion challenging, especially during initial setup and navigation.
- Users find the **complexity** of AiTrillion's setup process challenging, making it hard to effectively use the platform.

#### What Are Recent G2 Reviews of AiTrillion?

**["Great All-in-One Marketing Platform for Shopify Stores"](https://www.g2.com/survey_responses/aitrillion-review-11789106)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/aitrillion-review-11789106)

**["Responsive AiTrillion Team That Helps You Every Step of the Way"](https://www.g2.com/survey_responses/aitrillion-review-12705561)**

**Rating:** 4.5/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/aitrillion-review-12705561)

#### What Are G2 Users Discussing About AiTrillion?

- [What does Aitrillion do?](https://www.g2.com/discussions/what-does-aitrillion-do)
- [What is Growwave?](https://www.g2.com/discussions/aitrillion-what-is-growwave)
- [What do you know about AiTrillion Why do you want to work with us \*?](https://www.g2.com/discussions/what-do-you-know-about-aitrillion-why-do-you-want-to-work-with-us)
- [What is AiTrillion?](https://www.g2.com/discussions/what-is-aitrillion)

- [‹ Prev‹ Prev](/categories/live-chat/f/knowledge-base?filters%5Bverified_features%5D%5B%5D=2093&order=g2_score&page=2#product-list)
- [1](/categories/live-chat/f/knowledge-base?filters%5Bverified_features%5D%5B%5D=2093&order=g2_score#product-list)
- [2](/categories/live-chat/f/knowledge-base?filters%5Bverified_features%5D%5B%5D=2093&order=g2_score&page=2#product-list)
- 3
- Next ›Next ›

Spotlight Categories

[Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

[Demo Automation Software](https://www.g2.com/categories/demo-automation)

[Attribution Software](https://www.g2.com/categories/attribution)

[Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm)

[SAP Store Software](https://www.g2.com/categories/sap-store)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Live Chat Themes](/categories/live-chat/themes)

Benefits of Live Chat Software with Knowledge Base capabilities include: Establishes a knowledge base for employee reference during conversations. 

Below are the top-rated Live Chat Software with Knowledge Base capabilities, as verified by G2’s Research team. Real users have identified Knowledge Base as an important function of Live Chat Software. Compare different products that offer this feature so you can decide which is best for your business needs.

Show More