# Best Live Chat Software for Small Business - Page 2 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Products classified in the overall Live Chat category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Live Chat to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Live Chat category. In addition to qualifying for inclusion in the Live Chat Software category, to qualify for inclusion in the Small Business Live Chat Software category, a product must have at least 10 reviews left by a reviewer from a small business. ## Top Live Chat Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,650 reviews) | Scalable omnichannel ticket operations | "[Reliable and Flexible Platform That Continues to Evolve](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13112636)" | | 2 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,971 reviews) | Salesforce-centered service operations | "[“Daily Use Review of Salesforce Service Cloud in Collections”](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)" | | 3 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,721 reviews) | Knowledge-base AI support deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 4 | [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5.0 (7,530 reviews) | Omnichannel help desk automation | "[Easy Setup, Intuitive Ticketing, and Great Value with Zoho Desk](https://www.g2.com/survey_responses/zoho-desk-review-13116193)" | | 5 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,024 reviews) | Local business messaging and review capture | "[Podium Transformed Our Agency Communication with Seamless on Demand Integrations](https://www.g2.com/survey_responses/podium-review-12909019)" | | 6 | [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) | 4.6/5.0 (231 reviews) | WhatsApp-based customer conversation scale | "[WhatsApp Business Platform is Essential for My Fashion Brand](https://www.g2.com/survey_responses/whatsapp-business-platform-review-12788911)" | | 7 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,035 reviews) | Reputation-led customer messaging | "[Great Product for Reviews Online Presence](https://www.g2.com/survey_responses/birdeye-review-10224463)" | | 8 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,496 reviews) | AI SDR website meeting conversion | "[Qualified Turns Our Chatbot into a Scalable, Low-Maintenance AI SDR](https://www.g2.com/survey_responses/qualified-review-13089717)" | | 9 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,819 reviews) | CRM-connected support and self-service | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" | | 10 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,844 reviews) | Website chat automation for lead capture | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" | ## G2 Grid® for Live Chat Software ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=10366&focus%5B%5D=3270&focus%5B%5D=1281845&focus%5B%5D=61400&focus%5B%5D=5884&focus%5B%5D=57328) Highlighted products: Zoho Desk, Zendesk for Customer Service, Podium, Fin, WhatsApp Business Platform, Tidio, Smartsupp, and HubSpot Service Hub. Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=podium&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=smartsupp&focus%5B%5D=hubspot-service-hub&segment=small-business) ## How Many Live Chat Software Products Does G2 Track? **Total Products under this Category:** 464 ### Category Stats (Jul 2026) - **Average Rating**: 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: RingCX (+1.75%) - Among all products in this category, RingCX recorded the largest rating increase compared to last month *Last updated: July 16, 2026* ## How Does G2 Rank Live Chat Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 100,200+ Authentic Reviews - 464+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Social Intents Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from popular business collaboration tools such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex. By integrating live chat and AI chatbots into platforms that organizations already utilize, Social Intents eliminates the need for context switching, allowing for a more efficient and cohesive communication experience. Primarily targeted at customer service and sales teams, Social Intents is ideal for organizations looking to improve their online engagement without the complications of adopting additional messaging tools. The platform is particularly beneficial for businesses that handle a high volume of inquiries and require a seamless way to interact with customers across various channels. By providing a unified communication solution, Social Intents helps companies streamline their customer interactions and enhance overall service quality. Users can engage visitors through a web chat widget and popular messaging platforms like WhatsApp, Facebook Messenger, and SMS, ensuring that customers can reach out through their preferred method. This flexibility in communication channels caters to diverse customer preferences, making it easier for businesses to connect with their audience. The ability to meet customers where they are enhances engagement and fosters a more responsive customer service environment. One of the standout features of Social Intents is its capability to build AI chatbots powered by OpenAI's ChatGPT. Users can train these chatbots with their website content in just one click, allowing for quick deployment and immediate assistance for common inquiries. This feature not only enhances response times but also ensures that customers receive accurate information. When more complex issues arise, the platform allows for seamless escalation to human agents, ensuring that customers receive the support they need without delay. The integration of AI chatbots with live chat capabilities offers significant benefits to organizations. By automating responses to frequently asked questions, businesses can free up their human agents to focus on more intricate customer interactions. This dual approach not only improves operational efficiency but also enhances customer satisfaction by providing timely and relevant support. Social Intents distinguishes itself in its category by combining the power of AI with the personal touch of human interaction, creating a balanced and effective customer service solution. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-07-16T23%3A27%3A52Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=84670&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=368406f9268a0f8160340692575602e45b3a2cc0d6e7f4a0375a24a9e3bee0d2&secure%5Burl%5D=https%3A%2F%2Fsocialintents.com%2Fsignup.do%3Futm_campaign%3Dg2%26utm_content%3Dfree-trial%26utm_medium%3Dg2%26utm_source%3Dmyg2&secure%5Burl_type%5D=free_trial) --- ## Live Chat Software Features & Capabilities ### What are the Best Live Chat Software with Knowledge Base? Establishes a knowledge base for employee reference during conversations. **Top-rated Live Chat Software for Knowledge Base:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Knowledge Base](https://www.g2.com/categories/live-chat/f/knowledge-base) ### What are the Best Live Chat Software with Co-Browsing? Allows agents to join a customer's browser session and navigate through the website with them. **Top-rated Live Chat Software for Co-Browsing:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Co-Browsing](https://www.g2.com/categories/live-chat/f/co-browsing) ### What are the Best Live Chat Software with Targeted Emails? Sends automated emails to further engage clients and potential clients. **Top-rated Live Chat Software for Targeted Emails:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Targeted Emails](https://www.g2.com/categories/live-chat/f/targeted-emails) ### What are the Best Live Chat Software with Lead Development? Enables employees to denote potential customers. **Top-rated Live Chat Software for Lead Development:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Lead Development](https://www.g2.com/categories/live-chat/f/lead-development) ### What are the Best Live Chat Software with In-App Messaging? Allows for live chat to be enabled within the app for customer help. **Top-rated Live Chat Software for In-App Messaging:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with In-App Messaging](https://www.g2.com/categories/live-chat/f/in-app-messaging) ## What Are the Top-Rated Live Chat Software Products in 2026? ### 1. [Channel Talk](https://www.g2.com/products/channel-talk/reviews) Channel Talk is your first sales concierge designed to boost sales and LTV through your existing customers. Identify and engage key customers through our CRM. Provide personalized assistance through our live chat. Grow your a loyal fanbase through targeted marketing campaigns. It's the closest thing to an in-store customer experience for the online environment, helping you to turn first-time visitors into life-long regulars of your brand. Watch your LTV grow and prevent churn with our all-in-one sales concierge platform. **Average Rating:** 4.8/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Channel Talk?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Lead Development:** 8.8/10 (Category avg: 8.6/10) - **Customization :** 9.4/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) **Who Is the Company Behind Channel Talk?** - **Seller:** [Channel](https://www.g2.com/sellers/channel) - **Year Founded:** 2014 - **HQ Location:** Seoul, South Korea - **Twitter:** @ChannelioUS (14 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/channelcorporation/ (219 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 85% Small-Business, 15% Mid-Market #### What Are Recent G2 Reviews of Channel Talk? **"[Channel has helped me reach those all important customers](https://www.g2.com/survey_responses/channel-talk-review-8334813)"** **Rating:** 4.0/5.0 stars *— Verified User in Consumer Goods* [Read full review](https://www.g2.com/survey_responses/channel-talk-review-8334813) --- **"[ChannelTalk is amazing](https://www.g2.com/survey_responses/channel-talk-review-9053174)"** **Rating:** 5.0/5.0 stars *— Verified User in Arts and Crafts* [Read full review](https://www.g2.com/survey_responses/channel-talk-review-9053174) --- ### 2. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact - it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents. **Average Rating:** 4.4/5.0 **Total Reviews:** 3,676 **How Do G2 Users Rate Freshdesk?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lead Development:** 8.2/10 (Category avg: 8.6/10) - **Customization :** 8.1/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.2/10 (Category avg: 8.1/10) **Who Is the Company Behind Freshdesk?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** https://www.freshworks.com/ - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Small-Business, 40% Mid-Market #### What Are Freshdesk's Pros and Cons? **Pros:** - Ease of Use (223 reviews) - Features (158 reviews) - Automation (122 reviews) - Ticket Management (117 reviews) - Efficiency (111 reviews) **Cons:** - Missing Features (69 reviews) - Limited Features (62 reviews) - Limited Customization (58 reviews) - Ticket Management (55 reviews) - Slow Loading (54 reviews) ### What Do G2 Reviewers Say About Freshdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Freshdesk, allowing quick adaptation and efficient management of tickets. - Users appreciate the **ease of use** of Freshdesk, allowing for quick ticket management and smooth implementation. - Users appreciate the **automation features** of Freshdesk, enhancing efficiency and significantly reducing manual workload. - Users appreciate the **effective ticket organization** in Freshdesk, enabling better tracking and timely responses. - Users praise the **efficiency** of Freshdesk, highlighting its ease of use and effective organization for managing tickets. **Cons:** - Users note the **lack of live chat features** , suggesting it would enhance Freshdesk's overall functionality. - Users find Freshdesk's **limited features** expensive, especially for educational institutions needing better customization and integrations. - Users find **limited customization** options in Freshdesk, restricting flexibility and complicating ticket management for smaller teams. - Users experience **duplicate ticket creation** and slow loading during high volume, impacting resolution times negatively. - Users experience **slow loading times** with Freshdesk, especially during high ticket volumes, affecting resolution efficiency. #### What Are Recent G2 Reviews of Freshdesk? **"[Simple, Powerful, and Effective Helpdesk Software](https://www.g2.com/survey_responses/freshdesk-review-12954417)"** **Rating:** 4.5/5.0 stars *— Aditya S.* [Read full review](https://www.g2.com/survey_responses/freshdesk-review-12954417) --- **"[A support tool that quietly made our response process less chaotic, smooth, flexible, an](https://www.g2.com/survey_responses/freshdesk-review-12879809)"** **Rating:** 4.0/5.0 stars *— Neelakshi S.* [Read full review](https://www.g2.com/survey_responses/freshdesk-review-12879809) --- #### What Are G2 Users Discussing About Freshdesk? - [What innovative customer service strategies are companies implementing using Freshdesk?](https://www.g2.com/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment - [How is Freshdesk being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote - [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments - [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) - 3 comments ### 3. [SendPulse](https://www.g2.com/products/sendpulse/reviews) SendPulse is an all-in-one marketing automation platform designed to help you streamline your sales and marketing efforts from start to finish and scale your business. SendPulse features include: - bulk email and SMS service; - sales pipeline automation; - transactional emails; - Facebook Messenger, Instagram, Telegram, and WhatsApp chatbot builder; - web push notification service; - website builder; - live chat builder; - CRM system; - online course builder and LMS. No matter which SendPulse service you choose to work with, it will feature our platform's core components: intuitive, no-code interface; user-friendly drag-and-drop builder with extensive customization options; seamless integration of individual services within the platform; and advanced marketing and sales automation capabilities. You can seamlessly combine all services into a unified system to create automated sales pipelines. SendPulse’s online course builder integrates various marketing and sales automation tools, allowing you to effortlessly engage new students, nurture relationships with your existing audience, and effectively monetize your expertise. SendPulse is always available on your smartphone, enabling you to launch marketing campaigns, interact with your chatbot subscribers, and manage your audience from anywhere. Online courses created with SendPulse's course builder are also accessible on mobile devices. Education by SendPulse is a user-friendly app that allows students to create and edit their profiles, enroll in courses, track their learning progress, and communicate with instructors. You only need a smartphone or tablet to register, create a student account, and successfully start and complete your training. SendPulse offers a wide range of comprehensive, seamlessly integrated marketing solutions. Our core objective is to optimize marketers’ and business owners’ workflows and empower them to drive company growth through more efficient sales and marketing processes. With SendPulse, you can efficiently: - Build and segment your audience. - Manage all your sales and marketing activities from a single platform. - Track and analyze the effectiveness of your deals. - Make data-driven decisions based on actionable insights. - Boost your sales through personalized messaging tailored to subscribers across every stage of your sales funnel. SendPulse offers unlimited email campaigns, 24/7 live support, exceptional deliverability, and detailed reporting on every pricing plan. Our free plan includes 15,000 emails per month, while paid subscriptions start at just $9.85 per month. **Average Rating:** 4.6/5.0 **Total Reviews:** 685 **How Do G2 Users Rate SendPulse?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Lead Development:** 8.8/10 (Category avg: 8.6/10) - **Customization :** 8.6/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.2/10 (Category avg: 8.1/10) **Who Is the Company Behind SendPulse?** - **Seller:** [SendPulse](https://www.g2.com/sellers/sendpulse) - **Year Founded:** 2015 - **HQ Location:** New York - **Twitter:** @SendPulseCom (2,084 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9359878/ (190 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 91% Small-Business, 9% Mid-Market #### What Are SendPulse's Pros and Cons? **Pros:** - Ease of Use (48 reviews) - Automation (37 reviews) - Easy Setup (34 reviews) - Email Marketing (32 reviews) - Features (28 reviews) **Cons:** - Missing Features (22 reviews) - Limited Features (16 reviews) - Learning Curve (15 reviews) - Limited Options (13 reviews) - Not Intuitive (12 reviews) ### What Do G2 Reviewers Say About SendPulse? *AI-generated summary from verified user reviews* **Pros:** - Users find SendPulse to be **very easy to use** , enjoying a seamless sign-up process and intuitive experience. - Users love the **automation features** of SendPulse, simplifying email and message communication with customers effortlessly. - Users commend the **easy setup** of SendPulse, appreciating its straightforward onboarding and intuitive user interface. - Users value the **seamless integration** of SendPulse's chatbot and CRM, enhancing business automation and efficiency. - Users love the **user-friendly interface** of SendPulse, allowing easy email and message creation for all needs. **Cons:** - Users find **missing features** in SendPulse, including an outdated UI and basic analytics compared to newer tools. - Users find the **limited features** of SendPulse, particularly in analytics and UI, hinder their overall experience. - Users find the **learning curve steep** , as navigating the interface and FAQs can be confusing and overwhelming. - Users find SendPulse has **limited options** , wishing for improved integrations and cost-effective features for small businesses. - Users find the **WhatsApp API setup and UI cumbersome** , leading to frustration while managing complex workflows. #### What Are Recent G2 Reviews of SendPulse? **"[Chat Bot is a great source of information for our users and saves us great amount of work.](https://www.g2.com/survey_responses/sendpulse-review-8697479)"** **Rating:** 5.0/5.0 stars *— Fernando C.* [Read full review](https://www.g2.com/survey_responses/sendpulse-review-8697479) --- **"[Sendpulse Does Everything I Need: Intuitive Chatbot Builder That Just Works](https://www.g2.com/survey_responses/sendpulse-review-13054623)"** **Rating:** 4.5/5.0 stars *— Vercueil v.* [Read full review](https://www.g2.com/survey_responses/sendpulse-review-13054623) --- #### What Are G2 Users Discussing About SendPulse? - [What is SendPulse used for?](https://www.g2.com/discussions/what-is-sendpulse-used-for) - 1 comment ### 4. [LiveChat](https://www.g2.com/products/livechat/reviews) LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 786 **How Do G2 Users Rate LiveChat?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lead Development:** 8.6/10 (Category avg: 8.6/10) - **Customization :** 8.4/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.3/10 (Category avg: 8.1/10) **Who Is the Company Behind LiveChat?** - **Seller:** [Text](https://www.g2.com/sellers/text) - **Company Website:** https://www.text.com/ - **Year Founded:** 2002 - **HQ Location:** Boston, MA, USA - **Twitter:** @text_hq (150 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/text/ (381 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Small-Business, 37% Mid-Market #### What Are LiveChat's Pros and Cons? **Pros:** - Ease of Use (24 reviews) - Features (20 reviews) - Live Chat (19 reviews) - Helpful (16 reviews) - Easy Setup (14 reviews) **Cons:** - Not Intuitive (7 reviews) - Chatbot Issues (6 reviews) - Chat Management (5 reviews) - Expensive (5 reviews) - Improvements Needed (5 reviews) ### What Do G2 Reviewers Say About LiveChat? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of LiveChat, facilitating quick and effective communication with customers. - Users appreciate the **intuitive analytics and easy integrations** of LiveChat, enhancing lead tracking and user engagement. - Users value how LiveChat enhances support with **real-time interaction** , making communication fast, personal, and effective. - Users find LiveChat's **helpful features** like canned responses and analytics greatly enhance support efficiency and engagement. - Users commend the **easy setup** of LiveChat, enhancing effective communication and efficient customer service interactions. **Cons:** - Users find the **interface not intuitive** , struggling with product selection and managing notifications during busy periods. - Users find **notification issues** frustrating, leading to missed chats and difficulty accessing support for help. - Users often face **notification issues** , leading to missed chats and frustrations with accessibility in LiveChat. - Users find LiveChat to be **expensive** , particularly for nonprofits, complicating budget management for essential features. - Users suggest that LiveChat needs **enhancements in AI integration** and better options for templated responses and pricing. #### What Are Recent G2 Reviews of LiveChat? **"[I never thought reading customer conversations would be this useful](https://www.g2.com/survey_responses/livechat-review-13039388)"** **Rating:** 4.5/5.0 stars *— Yauhen D.* [Read full review](https://www.g2.com/survey_responses/livechat-review-13039388) --- **"[Message Sneak Peek Helps You Respond Faster and Stay Proactive](https://www.g2.com/survey_responses/livechat-review-12764598)"** **Rating:** 4.0/5.0 stars *— Sabina K.* [Read full review](https://www.g2.com/survey_responses/livechat-review-12764598) --- #### What Are G2 Users Discussing About LiveChat? - [What is LiveChat used for?](https://www.g2.com/discussions/what-is-livechat-used-for) ### 5. [DevRev](https://www.g2.com/products/devrev-devrev/reviews) DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface. **Average Rating:** 4.3/5.0 **Total Reviews:** 209 **How Do G2 Users Rate DevRev?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Development:** 7.2/10 (Category avg: 8.6/10) - **Customization :** 7.8/10 (Category avg: 8.5/10) - **Co-Browsing:** 7.7/10 (Category avg: 8.1/10) **Who Is the Company Behind DevRev?** - **Seller:** [DevRev](https://www.g2.com/sellers/devrev) - **Company Website:** https://devrev.ai/ - **Year Founded:** 2020 - **HQ Location:** Palo Alto, CA - **Twitter:** @devrev (3,269 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/devrev/ (937 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** HR Specialist, Product Manager - **Top Industries:** Computer Software, Financial Services - **Company Size:** 54% Mid-Market, 33% Small-Business #### What Are DevRev's Pros and Cons? **Pros:** - Ease of Use (51 reviews) - Efficiency (48 reviews) - Features (46 reviews) - Helpful (36 reviews) - Insights (27 reviews) **Cons:** - Missing Features (29 reviews) - Limited Features (20 reviews) - Lack of Features (18 reviews) - Learning Curve (18 reviews) - Not Intuitive (16 reviews) ### What Do G2 Reviewers Say About DevRev? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of DevRev, highlighting its user-friendly interface and smooth onboarding experience. - Users appreciate the **efficient navigation and responsiveness** of DevRev, making tech support seamless and quick. - Users appreciate the **intuitive and powerful features** of DevRev, enhancing communication, workflows, and integration. - Users appreciate the **intuitive and powerful platform** of DevRev, enhancing daily work efficiency and communication. - Users highlight the **robust insights** of DevRev, enhancing their understanding of customer engagement and user behavior. **Cons:** - Users note **missing features** in DevRev, particularly in automation, reporting, and cohort creation capabilities. - Users note the **limited features** of DevRev, with some essential automation and reporting capabilities still not available. - Users note a **lack of features** in DevRev, impacting automation, reporting, and user flow analysis. - Users find the **learning curve steep** , noting that it's not very user-friendly for non-tech individuals. - Users find DevRev **not intuitive** , especially for non-tech individuals, complicating the onboarding and overall user experience. #### What Are Recent G2 Reviews of DevRev? **"[Powerful Traceability, Though Weighed Down by Complex Onboarding](https://www.g2.com/survey_responses/devrev-review-12756836)"** **Rating:** 4.0/5.0 stars *— Tushar M.* [Read full review](https://www.g2.com/survey_responses/devrev-review-12756836) --- **"[Great customer support agent and good set of connectors and nodes in workflow builder.](https://www.g2.com/survey_responses/devrev-review-10455174)"** **Rating:** 4.5/5.0 stars *— Vinod K.* [Read full review](https://www.g2.com/survey_responses/devrev-review-10455174) --- ### 6. [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) Trusted by over 500,000 businesses worldwide, Brevo (formerly Sendinblue) is the affordable, all-in-one marketing and CRM stack that helps growing businesses scale faster. It's easy to use and suitable for companies of all sizes. Build lasting customer relationships with Brevo's flexible toolkit. Products range from marketing to sales, chat, and transactional emails. Choose what you need — and only pay for what you use. Here are just some of the things you can do with Brevo: - Run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads - Trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs - Automate marketing activities to deliver the right message at the right time, and efficiently manage your audience - Reduce the number of marketing and sales apps — and get a full view of customer interactions with tools that talk to each other - Engage customers in real-time and reply to FAQs 24/7 with live chat and chatbot - Track leads, automate tasks, and schedule meetings with the Brevo Sales Platform - Connect your e-commerce store to track web sales and use the Retention analysis to improve your marketing strategy. - Talk to customers anytime, anywhere with Brevo’s cloud-based phone system Learn more and start for free at https://www.brevo.com/products/marketing-platform/ Get a custom quote: https://www.brevo.com/plus/contact/ **Average Rating:** 4.5/5.0 **Total Reviews:** 2,446 **How Do G2 Users Rate Brevo Marketing Platform?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.6/10) - **Customization :** 8.7/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.1/10 (Category avg: 8.1/10) **Who Is the Company Behind Brevo Marketing Platform?** - **Seller:** [Brevo](https://www.g2.com/sellers/brevo) - **Company Website:** https://www.brevo.com/ - **Year Founded:** 2012 - **HQ Location:** Paris - **Twitter:** @brevo_official (16,032 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/brevo/ (898 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 84% Small-Business, 13% Mid-Market #### What Are Brevo Marketing Platform's Pros and Cons? **Pros:** - Ease of Use (314 reviews) - Email Marketing (171 reviews) - Features (167 reviews) - Easy Setup (150 reviews) - User-Friendly (149 reviews) **Cons:** - Missing Features (107 reviews) - Limited Features (80 reviews) - Limited Customization (71 reviews) - Learning Curve (58 reviews) - Expensive (55 reviews) ### What Do G2 Reviewers Say About Brevo Marketing Platform? *AI-generated summary from verified user reviews* **Pros:** - Users find Brevo Marketing Platform's **ease of use** beneficial, praising its clean design and user-friendly interface. - Users appreciate the **convenient and efficient email marketing** features of Brevo, making automation and scheduling a breeze. - Users value the **easy scheduling and automation features** of Brevo, enhancing their email marketing efficiency significantly. - Users find the **easy setup** of Brevo Marketing Platform essential for managing effective email campaigns effortlessly. - Users praise Brevo for its **user-friendly interface** , enabling even beginners to easily send newsletters and manage campaigns. **Cons:** - Users find **missing features** in Brevo, particularly with limited template flexibility and insufficient automation options. - Users note the **limited features** in Brevo, particularly in template customization and workflow automation capabilities. - Users find the **limited customization** of Brevo's templates restricts their ability to execute complex marketing tasks effectively. - Users find the **learning curve steep** , as understanding advanced features and back-end processes can be complicated. - Users find Brevo Marketing Platform to be **expensive** , especially with escalating costs for SMS and complex pricing tiers. #### What Are Recent G2 Reviews of Brevo Marketing Platform? **"[Your Ultimate Email Marketing Ally](https://www.g2.com/survey_responses/brevo-marketing-platform-review-11418307)"** **Rating:** 5.0/5.0 stars *— Eduardo R.* [Read full review](https://www.g2.com/survey_responses/brevo-marketing-platform-review-11418307) --- **"[Quick, Easy Campaigns with Great Personalisation and Responsive Support](https://www.g2.com/survey_responses/brevo-marketing-platform-review-13116249)"** **Rating:** 5.0/5.0 stars *— Stphen M.* [Read full review](https://www.g2.com/survey_responses/brevo-marketing-platform-review-13116249) --- #### What Are G2 Users Discussing About Brevo Marketing Platform? - [What is Sendinblue used for?](https://www.g2.com/discussions/brevo-marketing-platform-what-is-sendinblue-used-for) - 1 comment, 1 upvote - [Is Sendinblue free?](https://www.g2.com/discussions/is-sendinblue-free) - 6 comments - [What is Sendinblue email?](https://www.g2.com/discussions/what-is-sendinblue-email) - 1 comment - [What is Sendinblue?](https://www.g2.com/discussions/what-is-sendinblue) - 1 comment ### 7. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 600 **How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Lead Development:** 7.7/10 (Category avg: 8.6/10) - **Customization :** 7.9/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.1/10 (Category avg: 8.1/10) **Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?** - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** https://www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 (14,856 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16827/ (3,058 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Manager - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 56% Mid-Market, 23% Small-Business #### What Are Five9 Intelligent Cloud Contact Center Platform's Pros and Cons? **Pros:** - Ease of Use (118 reviews) - Customer Support (85 reviews) - Helpful (85 reviews) - Features (76 reviews) - Efficiency (62 reviews) **Cons:** - Call Issues (43 reviews) - Complexity (35 reviews) - Missing Features (35 reviews) - Technical Issues (30 reviews) - Poor Customer Support (29 reviews) ### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? *AI-generated summary from verified user reviews* **Pros:** - Users value the **user-friendly interface** of Five9, making it easy to navigate and utilize effectively. - Users appreciate the **excellent customer support** from Five9, highlighting responsiveness and helpfulness in addressing queries. - Users praise the **responsive and helpful support** of Five9, enhancing their overall experience significantly. - Users appreciate the **responsive support and user-friendly interface** of Five9, enjoying seamless integrations and advanced features. - Users value the **efficiency** of Five9, noting quick setup and seamless integration with other systems for streamlined operations. **Cons:** - Users experience **call issues** with Five9 due to weak email reporting and slow SMS interactions affecting productivity. - Users find the platform's **complexity** overwhelming, requiring extensive training to navigate its interface effectively. - Users note a **lack of essential features** in Five9, leading to difficulties in customization and functionality. - Users experience frequent **technical issues** like call drops and connection glitches that hinder daily operations effectively. - Users often face **poor customer support** , experiencing delays and miscommunications that hinder their overall experience with Five9. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **"[User-Friendly Platform with Excellent Agent Support](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)"** **Rating:** 5.0/5.0 stars *— Kimika W.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794) --- **"[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)"** **Rating:** 5.0/5.0 stars *— Widline N.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340) --- #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments ### 8. [ChatSupport](https://www.g2.com/products/chatsupport/reviews) Provide world-class support to your customers and convert more leads. Customizable widgets, unlimited staff members, 24/7 support, and more! Try for Free! **Average Rating:** 4.5/5.0 **Total Reviews:** 28 **How Do G2 Users Rate ChatSupport?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lead Development:** 8.7/10 (Category avg: 8.6/10) - **Customization :** 8.5/10 (Category avg: 8.5/10) - **Co-Browsing:** 9.0/10 (Category avg: 8.1/10) **Who Is the Company Behind ChatSupport?** - **Seller:** [AnywhereWorks](https://www.g2.com/sellers/anywhereworks) - **Year Founded:** 1994 - **HQ Location:** Portland, US - **LinkedIn® Page:** https://www.linkedin.com/company/18664119/ (2,197 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 50% Small-Business, 36% Mid-Market #### What Are Recent G2 Reviews of ChatSupport? **"[I use ChatSupport for my WordPress website, And my experience is good](https://www.g2.com/survey_responses/chatsupport-review-9190708)"** **Rating:** 4.0/5.0 stars *— Amit K.* [Read full review](https://www.g2.com/survey_responses/chatsupport-review-9190708) --- **"[Great tool for online conversation with the client through the website](https://www.g2.com/survey_responses/chatsupport-review-8575172)"** **Rating:** 5.0/5.0 stars *— Rony C.* [Read full review](https://www.g2.com/survey_responses/chatsupport-review-8575172) --- ### 9. [EngageBay](https://www.g2.com/products/engagebay/reviews) EngageBay is an all-in-one customer engagement platform designed for small and mid-sized businesses that want to manage marketing, sales, and support from a unified system. Positioned as a cost-conscious alternative to platforms like HubSpot and ActiveCampaign, it focuses on delivering essential CRM and automation capabilities without the overhead typically associated with enterprise software. The platform combines contact and deal management, marketing automation, email marketing, landing pages, forms, live chat, and help desk functionality within a single interface. By consolidating these functions, EngageBay provides teams with a centralized view of customer interactions across the lifecycle and reduces the need for multiple disconnected tools. EngageBay also incorporates AI-assisted features to streamline common tasks and improve productivity. These capabilities include AI-powered email and content generation, subject line suggestions, and workflow assistance that help teams create campaigns and communications more efficiently. The AI tools are designed to support everyday execution rather than replace core strategy, making them accessible to smaller teams that may not have dedicated automation specialists. On the marketing side, users can build email campaigns, design automation workflows, capture leads through forms and landing pages, and run A/B tests. The CRM module supports pipeline tracking, contact management, task automation, and appointment scheduling to help sales teams manage opportunities in a structured way. For post-purchase engagement, the service suite includes ticketing, knowledge base tools, and live chat to manage customer support conversations from one place. A key design principle of EngageBay is accessibility for growing businesses. The platform offers a free tier with core functionality and scales through bundled paid plans rather than numerous add-ons, helping teams adopt automation without significant upfront investment. EngageBay integrates with a range of third-party tools and provides reporting dashboards to monitor campaign performance, deal progress, and support activity. While it is not positioned as a deep enterprise platform, it is built to meet the day-to-day operational needs of SMB revenue teams looking for an integrated, AI-assisted, and budget-aware solution. The platform is built with a focus on simplicity and performance, integrating advanced marketing automation, sales CRM, and customer support software into one cohesive system. EngageBay leverages cutting-edge AI intelligence to enhance productivity and decision-making across various teams. This integration allows businesses to streamline their operations and improve customer interactions, making it an ideal choice for organizations that require a robust yet user-friendly solution. EngageBay's AI capabilities are particularly noteworthy, providing users with tools that help create content quickly, predict outcomes intelligently, and deliver personalized experiences at scale. The AI Email & Content Generator allows users to craft engaging emails and campaigns in seconds, while the AI Lead & Deal Scoring feature helps identify and prioritize leads most likely to convert. Additionally, AI Insights & Recommendations offer actionable suggestions to enhance engagement and productivity, making it easier for businesses to navigate their customer journeys effectively. The platform also boasts a suite of key features that add significant value to its users. EngageBay's marketing automation capabilities include email marketing workflows, landing page and form builders, and social media integration, which collectively enhance outreach efforts. The sales CRM component provides tools for contact and deal management, visual sales pipelines, and team collaboration, ensuring that sales processes are efficient and transparent. Furthermore, the customer support features, such as a helpdesk and ticketing system, live chat, and a unified customer view, facilitate seamless communication and service delivery. EngageBay is particularly well-suited for small to mid-sized businesses, startups, and growing teams that seek an affordable yet powerful alternative to fragmented tools. It is designed for organizations aiming to automate customer interactions, align marketing and sales efforts, and improve support efficiency through the use of AI. This comprehensive approach not only enhances operational efficiency but also positions businesses to compete effectively in their respective markets. What is this product? EngageBay is an all-in-one CRM software platform built for small and mid-sized businesses to manage marketing automation, sales pipelines, and customer support in a single system. It combines email marketing, marketing automation, landing pages, contact management, deal tracking, helpdesk, and live chat—eliminating the need for multiple disconnected tools. Designed as an affordable alternative to HubSpot and ActiveCampaign, EngageBay helps growing businesses attract leads, convert deals, and support customers without enterprise-level costs or complexity. It centralizes customer data, automates workflows, and improves visibility across the entire customer lifecycle. **Average Rating:** 4.6/5.0 **Total Reviews:** 678 **How Do G2 Users Rate EngageBay?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Customization :** 8.7/10 (Category avg: 8.5/10) **Who Is the Company Behind EngageBay?** - **Seller:** [EngageBay Inc](https://www.g2.com/sellers/engagebay-inc) - **Company Website:** https://www.engagebay.com/ - **Year Founded:** 2018 - **HQ Location:** Wilmington, Delaware - **Twitter:** @engagebay (16,866 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13655085/ (53 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Founder - **Top Industries:** Information Technology and Services, Staffing and Recruiting - **Company Size:** 70% Small-Business, 32% Mid-Market #### What Are EngageBay's Pros and Cons? **Pros:** - Ease of Use (244 reviews) - Automation (170 reviews) - Customer Support (167 reviews) - Features (167 reviews) - Automations (141 reviews) **Cons:** - Missing Features (108 reviews) - Limited Features (85 reviews) - Reporting Issues (74 reviews) - Limited Customization (69 reviews) - Poor Reporting (64 reviews) ### What Do G2 Reviewers Say About EngageBay? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of EngageBay, as it streamlines workflows and enhances overall productivity. - Users appreciate the **seamless automation** of EngageBay, enhancing organization and saving valuable time in their workflows. - Users praise the **exceptional customer support** at EngageBay, highlighting fast and helpful responses from the support team. - Users value the **seamless integration** of CRM, email, and automation in EngageBay, enhancing efficiency and user experience. - Users value the **time-saving automations** of EngageBay, enhancing organization and streamlining workflows effortlessly. **Cons:** - Users find the **lack of advanced features** frustrating, requesting better templates and improved email threading capabilities. - Users express frustration over **limited features** , including email threading and mobile app functionality, hindering their experience. - Users find the **reporting features limited** and sometimes lacking detail, especially for specific manufacturing needs. - Users experience **limited customization options** with features like landing pages and workflows, affecting usability and satisfaction. - Users find the **reporting features inflexible** , limiting deeper analysis and advanced customization for complex customer journeys. #### What Are Recent G2 Reviews of EngageBay? **"[EngageBay Keeps Customer Conversations Organized and Consistent](https://www.g2.com/survey_responses/engagebay-review-13103051)"** **Rating:** 5.0/5.0 stars *— Lilian B.* [Read full review](https://www.g2.com/survey_responses/engagebay-review-13103051) --- **"[EngageBay Keeps My Work Structured and Organized Every Day](https://www.g2.com/survey_responses/engagebay-review-13098598)"** **Rating:** 4.5/5.0 stars *— Jackie M.* [Read full review](https://www.g2.com/survey_responses/engagebay-review-13098598) --- #### What Are G2 Users Discussing About EngageBay? - [What is EngageBay All-in-One Suite used for?](https://www.g2.com/discussions/what-is-engagebay-all-in-one-suite-used-for) ### 10. [Gladly](https://www.g2.com/products/gladly/reviews) The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,086 **How Do G2 Users Rate Gladly?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Lead Development:** 8.8/10 (Category avg: 8.6/10) - **Customization :** 8.6/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.7/10 (Category avg: 8.1/10) **Who Is the Company Behind Gladly?** - **Seller:** [Gladly](https://www.g2.com/sellers/gladly) - **Company Website:** https://www.gladly.ai - **Year Founded:** 2014 - **HQ Location:** San Francisco, California - **Twitter:** @gladly (4,071 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7950938/ (225 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Experience Advisor - **Top Industries:** Retail, Consumer Services - **Company Size:** 61% Mid-Market, 22% Small-Business #### What Are Gladly's Pros and Cons? **Pros:** - Ease of Use (191 reviews) - Helpful (135 reviews) - Features (128 reviews) - Efficiency (105 reviews) - Customer Support (78 reviews) **Cons:** - Missing Features (40 reviews) - Complexity (31 reviews) - Limited Features (31 reviews) - Learning Curve (30 reviews) - Limited Customization (30 reviews) ### What Do G2 Reviewers Say About Gladly? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Gladly, allowing for seamless engagement and efficient support interactions. - Users value Gladly for its **helpfulness** , providing easy access to tools that enhance agent efficiency and organization. - Users love the **innovative features** of Gladly, enhancing customer experience with automation and reliable support. - Users find Gladly's **efficiency** essential for streamlining support workflows and enhancing overall customer experience. - Users appreciate the **collaborative and user-friendly tools** of Gladly, enhancing efficiency in customer service interactions. **Cons:** - Users find **missing features** in Gladly, leading to inefficiencies and a lack of tailored support for specific needs. - Users find the **complexity** in managing notifications and custom attributes can hinder their overall experience with Gladly. - Users find Gladly has **limited features** , affecting efficiency and the tool's overall effectiveness for their needs. - Users experience a **slight learning curve** initially, though onboarding support helps make it manageable. - Users find the **limited customization** in Gladly restricts their ability to tailor reports and adapt to specific needs. #### What Are Recent G2 Reviews of Gladly? **"[Intuitive, Unified Customer Conversations with Powerful Analytics](https://www.g2.com/survey_responses/gladly-review-12917752)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/gladly-review-12917752) --- **"[managing home care visits using gladly](https://www.g2.com/survey_responses/gladly-review-12765926)"** **Rating:** 4.5/5.0 stars *— Ranjit K.* [Read full review](https://www.g2.com/survey_responses/gladly-review-12765926) --- #### What Are G2 Users Discussing About Gladly? - [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) - 2 comments - [What is Gladly used for?](https://www.g2.com/discussions/what-is-gladly-used-for) ### 11. [eDesk](https://www.g2.com/products/edesk/reviews) eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars: Pre-sales Support, Streamline Support, and Build Loyalty. eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver. Start your free 14-day trial or book a demo today! **Average Rating:** 4.5/5.0 **Total Reviews:** 72 **How Do G2 Users Rate eDesk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lead Development:** 6.7/10 (Category avg: 8.6/10) - **Customization :** 7.8/10 (Category avg: 8.5/10) - **Co-Browsing:** 7.4/10 (Category avg: 8.1/10) **Who Is the Company Behind eDesk?** - **Seller:** [xSellco Software](https://www.g2.com/sellers/xsellco-software) - **Company Website:** https://www.xsellco.com/ - **HQ Location:** Dublin, Dublin - **Twitter:** @XSellco (246 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/edeskdotcom/ (84 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director - **Top Industries:** Retail, Automotive - **Company Size:** 77% Small-Business, 14% Mid-Market #### What Are eDesk's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Customer Support (21 reviews) - Efficiency (19 reviews) - Features (18 reviews) - Helpful (18 reviews) **Cons:** - Learning Curve (7 reviews) - Ticketing Issues (6 reviews) - Expensive (5 reviews) - Not Intuitive (5 reviews) - Ticket Management (5 reviews) ### What Do G2 Reviewers Say About eDesk? *AI-generated summary from verified user reviews* **Pros:** - Users find eDesk's **ease of use** exceptional, with quick support and an intuitive interface enhancing their experience. - Users value the **quick and efficient customer support** from eDesk, enhancing the overall setup and service experience. - Users appreciate the **efficiency** of eDesk, benefiting from quick support and streamlined communication across platforms. - Users appreciate the **centralized customer communication** of eDesk, enhancing efficiency and collaboration across platforms. - Users praise eDesk for its **time-saving customer service features** , especially the outstanding template and AI capabilities. **Cons:** - Users find the **learning curve steep** for eDesk, as advanced settings and workflows require time to grasp. - Users experience **ticketing issues** with filtering and duplicate tickets, complicating their support process despite eDesk's overall effectiveness. - Users find the pricing of eDesk to be **quite steep** , making it challenging for smaller businesses to afford. - Users find eDesk's interface **not intuitive** , requiring time and support for familiarization with advanced features. - Users find the **automatic ticket generation** frustrating, leading to confusion and inefficient management of customer inquiries. #### What Are Recent G2 Reviews of eDesk? **"[User-Friendly Setup and Excellent Support That Streamlines Customer Enquiries](https://www.g2.com/survey_responses/edesk-review-12971636)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/edesk-review-12971636) --- **"[Easy Setup and Fast, Helpful Support for New eDesk Users](https://www.g2.com/survey_responses/edesk-review-12251088)"** **Rating:** 4.5/5.0 stars *— Angie S.* [Read full review](https://www.g2.com/survey_responses/edesk-review-12251088) --- ### 12. [Featurebase](https://www.g2.com/products/featurebase/reviews) Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's loved by thousands of fast-growing teams from companies like Lovable, Raycast, and n8n. 💫 Instead of having 5+ different tools, Featurebase offers everything in one place to help you build products your users love: - Support platform – Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents. - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction. **Average Rating:** 4.7/5.0 **Total Reviews:** 49 **How Do G2 Users Rate Featurebase?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Lead Development:** 7.0/10 (Category avg: 8.6/10) - **Customization :** 8.5/10 (Category avg: 8.5/10) - **Co-Browsing:** 3.3/10 (Category avg: 8.1/10) **Who Is the Company Behind Featurebase?** - **Seller:** [Featurebase](https://www.g2.com/sellers/featurebase) - **Year Founded:** 2021 - **HQ Location:** Tallinn, EE - **Twitter:** @FeaturebaseHQ (2,216 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/featurebaseapp/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 90% Small-Business, 8% Mid-Market #### What Are Featurebase's Pros and Cons? **Pros:** - Features (31 reviews) - Ease of Use (27 reviews) - Helpful (26 reviews) - Customer Support (21 reviews) - Feedback Management (19 reviews) **Cons:** - Missing Features (11 reviews) - Limited Features (9 reviews) - Limitations (8 reviews) - Limited Customization (7 reviews) - Limited Functionality (7 reviews) ### What Do G2 Reviewers Say About Featurebase? *AI-generated summary from verified user reviews* **Pros:** - Users love the **easy-to-use interface and diverse features** of Featurebase, making integration and feedback collection seamless. - Users value the **intuitive ease of use** of Featurebase, making integration and feedback effortless. - Users find Featurebase **incredibly simple to use** , with an extensive feature set that streamlines their workflow. - Users commend the **exceptional customer support** of Featurebase, noting their responsiveness and understanding of SMB needs. - Users appreciate the **intuitive feedback management** of FeatureBase, enabling effective collection and prioritization of user insights. **Cons:** - Users find **missing features** like limited customization and insufficient analytics hinder their overall experience with Featurebase. - Users express frustration over **limited features** in lower tiers, impacting access to essential functionalities for startups. - Users face **numerous limitations** with Featurebase, including bugs, insufficient formatting options, and restricted task management capabilities. - Users note the **limited customization** options in Featurebase, wishing for more flexibility in branding and analytics. - Users find **limited functionality** in customization and analytics, hindering deeper insights and flexible automation in Featurebase. #### What Are Recent G2 Reviews of Featurebase? **"[Great product, even better team behind it](https://www.g2.com/survey_responses/featurebase-review-12446036)"** **Rating:** 5.0/5.0 stars *— Nunzio M.* [Read full review](https://www.g2.com/survey_responses/featurebase-review-12446036) --- **"[Featurebase: An All-in-One Hub with Truly Helpful AI Support](https://www.g2.com/survey_responses/featurebase-review-12625175)"** **Rating:** 5.0/5.0 stars *— Rishikesh R.* [Read full review](https://www.g2.com/survey_responses/featurebase-review-12625175) --- ### 13. [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver. **Average Rating:** 4.1/5.0 **Total Reviews:** 207 **How Do G2 Users Rate RingCentral Contact Center?** - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10) - **Lead Development:** 8.7/10 (Category avg: 8.6/10) - **Customization :** 8.1/10 (Category avg: 8.5/10) - **Co-Browsing:** 6.7/10 (Category avg: 8.1/10) **Who Is the Company Behind RingCentral Contact Center?** - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** https://www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral (61,963 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,726 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Consumer Services - **Company Size:** 47% Small-Business, 38% Mid-Market #### What Are RingCentral Contact Center's Pros and Cons? **Pros:** - Ease of Use (27 reviews) - Helpful (15 reviews) - Intuitive (15 reviews) - Customer Support (14 reviews) - Efficiency (14 reviews) **Cons:** - Call Issues (12 reviews) - Call Functionality (10 reviews) - Call Quality Issues (9 reviews) - Connection Issues (7 reviews) - Connectivity Issues (6 reviews) ### What Do G2 Reviewers Say About RingCentral Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in RingCentral Contact Center invaluable for seamless communication and call management. - Users appreciate the **robust functionality** of RingCentral Contact Center for seamless communication and support for remote teams. - Users value the **intuitive interface** of RingCentral Contact Center, ensuring seamless communication for remote teams. - Users appreciate the **helpful and pleasant customer support** at RingCentral Contact Center, resolving issues efficiently on first contact. - Users value the **efficiency** of RingCentral Contact Center, enjoying quick resolutions and seamless omnichannel communication. **Cons:** - Users face significant **call issues** , including unreliable numbers and complex troubleshooting, hindering effective communication. - Users report issues with **call connectivity** in RingCentral, including disconnections and difficulties in managing ongoing calls. - Users experience **call quality issues** with RingCentral Contact Center, including frequent disconnections and connectivity problems. - Users experience **connection issues** with RingCentral, impacting call access and leading to dissatisfaction with reliability. - Users often face **connectivity issues** with RingCentral, leading to frustrating disconnections and poor call quality. #### What Are Recent G2 Reviews of RingCentral Contact Center? **"[Reliable Contact Center Platform for Efficient Customer Engagement](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12988855)"** **Rating:** 5.0/5.0 stars *— Suhasu U.* [Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12988855) --- **"[Easy-to-use Omnivhannel Platform with reliable Call Quality.](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13038279)"** **Rating:** 4.5/5.0 stars *— Sujal S.* [Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13038279) --- #### What Are G2 Users Discussing About RingCentral Contact Center? - [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) - 1 comment - [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) - 3 comments, 1 upvote - [What is the difference between a contact center and a call center?](https://www.g2.com/discussions/what-is-the-difference-between-a-contact-center-and-a-call-center) - [How does call center software work?](https://www.g2.com/discussions/how-does-call-center-software-work) - [What is a contact center software?](https://www.g2.com/discussions/what-is-a-contact-center-software) ### 14. [LiveAgent](https://www.g2.com/products/liveagent/reviews) LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,481 **How Do G2 Users Rate LiveAgent?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lead Development:** 8.5/10 (Category avg: 8.6/10) - **Customization :** 8.4/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.8/10 (Category avg: 8.1/10) **Who Is the Company Behind LiveAgent?** - **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit) - **Year Founded:** 2004 - **HQ Location:** Bratislava - **Twitter:** @qualityunit (480 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3516632/ (61 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 29% Mid-Market #### What Are LiveAgent's Pros and Cons? **Pros:** - Ease of Use (58 reviews) - Features (48 reviews) - Customer Support (45 reviews) - Helpful (42 reviews) - Efficiency (36 reviews) **Cons:** - Learning Curve (12 reviews) - Missing Features (11 reviews) - Not Intuitive (10 reviews) - Steep Learning Curve (10 reviews) - Integration Issues (8 reviews) ### What Do G2 Reviewers Say About LiveAgent? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of LiveAgent, facilitating efficient communication and quick resolution of support requests. - Users love the **user-friendly ticketing solution** of LiveAgent, enhancing collaboration and streamlining cross-channel customer interactions. - Users value the **impressive customer support** of LiveAgent, benefiting from quick responses and efficient issue resolution. - Users appreciate the **helpful support system** of LiveAgent, enhancing communication and resolving issues efficiently. - Users value the **efficiency of LiveAgent** , especially its seamless integration and real-time chat capabilities for improved customer support. **Cons:** - Users experience a **steep learning curve** with LiveAgent due to its outdated interface and complex features. - Users experience **missing features** in LiveAgent, including poor mobile functionality and limited customization options. - Users find LiveAgent's interface **not intuitive** , requiring extensive time to navigate and understand its features. - Users face a **steep learning curve** with LiveAgent due to its outdated interface and complex feature navigation. - Users report **integration issues** with WhatsApp and Facebook, limiting interaction and functionality in LiveAgent. #### What Are Recent G2 Reviews of LiveAgent? **"[It supports simplified customer access to assistance services across all channels.](https://www.g2.com/survey_responses/liveagent-review-12558141)"** **Rating:** 5.0/5.0 stars *— Edjelie M.* [Read full review](https://www.g2.com/survey_responses/liveagent-review-12558141) --- **"[The ideal way to make us more efficient when responding to customer tickets.](https://www.g2.com/survey_responses/liveagent-review-11841064)"** **Rating:** 5.0/5.0 stars *— Ingy H.* [Read full review](https://www.g2.com/survey_responses/liveagent-review-11841064) --- #### What Are G2 Users Discussing About LiveAgent? - [I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests) - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment ### 15. [Richpanel](https://www.g2.com/products/richpanel/reviews) Richpanel is the AI-native helpdesk for ecommerce and DTC brands. You hire an AI support team and the helpdesk your humans work in, on one platform and one bill. The AI resolves the repeat work end to end. Your people stay in control of the exceptions. Most CX software bolted AI onto a 2010s ticketing system. Richpanel rebuilt the helpdesk around the AI. The AI CX team you hire: • Customer AI resolves routine conversations autonomously: refunds, order tracking (WISMO), cancellations, subscription changes, returns and policy questions. 70 to 80% autonomous resolution at maturity. • Copilot AI researches, drafts replies and executes actions for your human agents, around 5x throughput. • QA AI reviews 100% of closed conversations, finds gaps and feeds fixes back into policy. • CX Manager AI reads your business, writes the SOPs, configures the agents and improves the system per brand. The AI that builds the AI. Why teams switch to Richpanel: • A real Gorgias, Zendesk, Intercom and Freshdesk alternative. AI that resolves, not just deflects. • No double-meter pricing. Pick your model (Claude, GPT or Gemini) and tokens. About $0.25 per conversation. • 50% AI resolution guaranteed in 30 days, or your money back. • Live on your store fast, with one-click Gorgias and Zendesk import. • HIPAA-audited, SOC 2 Type II (zero exceptions) and GDPR-audited. Trusted by 2,000+ brands including Ridge, Jones Road and Pela. Compare Richpanel and learn more: richpanel.com/compare/gorgias richpanel.com/compare/zendesk richpanel.com/learn/best-ai-agents-customer-support richpanel.com/security **Average Rating:** 4.7/5.0 **Total Reviews:** 92 **How Do G2 Users Rate Richpanel?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Lead Development:** 8.4/10 (Category avg: 8.6/10) - **Customization :** 8.7/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.1/10 (Category avg: 8.1/10) **Who Is the Company Behind Richpanel?** - **Seller:** [Richpanel](https://www.g2.com/sellers/richpanel) - **Year Founded:** 2019 - **HQ Location:** San Jose, California - **Twitter:** @Richpanel (363 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13686962/ (33 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Manager - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 82% Small-Business, 17% Mid-Market #### What Are Richpanel's Pros and Cons? **Pros:** - Customer Support (10 reviews) - Ease of Use (9 reviews) - Helpful (5 reviews) - Quick Response (5 reviews) - Automation Efficiency (4 reviews) **Cons:** - Integration Issues (4 reviews) - Chat Limitations (2 reviews) - Lack of Features (2 reviews) - Not User-Friendly (2 reviews) - Setup Difficulties (2 reviews) ### What Do G2 Reviewers Say About Richpanel? *AI-generated summary from verified user reviews* **Pros:** - Users praise Richpanel for its **exceptional customer support** , noting the quick responses and helpful, knowledgeable staff. - Users find Richpanel's **ease of use** beneficial, enhancing their customer service experience with a friendly interface. - Users value the **helpful support** from Richpanel, enabling effective resolution of customer issues through collaboration and self-serve tools. - Users praise the **quick response** of Richpanel's support team, providing fast and helpful assistance whenever needed. - Users value the **efficiency through automation** in Richpanel, significantly improving team organization and response times. **Cons:** - Users experience **integration issues** , with slow initial setup and a lack of connections to popular software like Justcall. - Users find the **chat limitations** frustrating, as organization and automation features are lacking and affect customer interactions. - Users wish for **more comprehensive documentation** and APIs to enhance Richpanel's features and configuration options. - Users find Richpanel somewhat **not user-friendly** , struggling with organization, automation setup, and complex navigation. - Users find the **setup difficulties** challenging, noting a lack of documentation and complexity in using the features. #### What Are Recent G2 Reviews of Richpanel? **"[Enhanced Customer Support with AI-Powered Efficiency](https://www.g2.com/survey_responses/richpanel-review-12416965)"** **Rating:** 4.5/5.0 stars *— Sarah K.* [Read full review](https://www.g2.com/survey_responses/richpanel-review-12416965) --- **"[Fantastic experience, great automations, money saving](https://www.g2.com/survey_responses/richpanel-review-11145263)"** **Rating:** 5.0/5.0 stars *— Matthew S.* [Read full review](https://www.g2.com/survey_responses/richpanel-review-11145263) --- #### What Are G2 Users Discussing About Richpanel? - [What do you like most about Richpanel for customer support, and what needs improvement?](https://www.g2.com/discussions/what-do-you-like-most-about-richpanel-for-customer-support-and-what-needs-improvement) - [What is Richpanel used for?](https://www.g2.com/discussions/what-is-richpanel-used-for) ### 16. [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) Note: GTM Studio is the upgraded version of ZoomInfo Marketing and ZoomInfo Operations. GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace so plays fire automatically, moments aren't missed, and reps always know what to do next. Designed for RevOps and marketing teams, GTM Studio eliminates tool sprawl by connecting CRM, marketing, sales, and third-party data into a single live canvas - giving every team a complete, AI-ready view of their market. At the core of GTM Studio is built-in waterfall enrichment that automatically fills in missing contact and account data across 25+ vendors, so the data powering every play is always complete and actionable. AI-powered insights surface buying signals in real time, helping teams respond to in-market buyers in under five minutes - before competitors have even pulled a list. Every insight is grounded in your ICP, so GTM decisions are faster, sharper, and more informed. GTM Studio is built for speed to execution. A library of pre-built plays - including inbound acceleration, champion tracking, and competitive displacement - can be launched in a single click, with no tickets, no engineering support, and no waiting. Custom plays can be designed, tested, and scaled without code or developer involvement, compressing what used to take weeks into minutes. Specialized AI agents handle enrichment, scoring, routing, and message creation automatically, so teams stay focused on results rather than operations. GTM Studio integrates with the tools revenue teams already rely on - Salesforce, HubSpot, Salesloft, Gong, Slack, and 50+ more - ensuring signals flow freely across the stack and execution happens without friction. Built-in analytics measure what's working in real time, while automated workflows and alerts keep teams responsive to every change in GTM data. The result is a GTM motion that runs on its own - where top-performing teams launch more than 50 plays per quarter, expansion campaigns that once took three weeks go live in 30 minutes, and every seller always knows exactly where to focus next. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,395 **How Do G2 Users Rate GTM Studio - Powered by ZoomInfo?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Lead Development:** 8.8/10 (Category avg: 8.6/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.5/10 (Category avg: 8.1/10) **Who Is the Company Behind GTM Studio - Powered by ZoomInfo?** - **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706) - **Company Website:** https://www.zoominfo.com/ - **Year Founded:** 2000 - **HQ Location:** Vancouver, WA - **Twitter:** @ZoomInfo (23,515 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zoominfo/ (4,221 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 63% Mid-Market, 24% Enterprise #### What Are GTM Studio - Powered by ZoomInfo's Pros and Cons? **Pros:** - Features (28 reviews) - Lead Generation (27 reviews) - Ease of Use (25 reviews) - Data Accuracy (21 reviews) - Data Quality (21 reviews) **Cons:** - Expensive (17 reviews) - Data Inaccuracy (13 reviews) - Cost (12 reviews) - Complexity (10 reviews) - Learning Curve (10 reviews) ### What Do G2 Reviewers Say About GTM Studio - Powered by ZoomInfo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **accurate data and intuitive automations** in GTM Studio, enhancing campaign management and audience targeting. - Users value the **high-quality lead generation** capabilities of GTM Studio, enhancing targeted marketing and prospect engagement. - Users appreciate the **ease of use** of GTM Studio, finding it intuitive and efficient for their marketing needs. - Users value the **accurate data** provided by GTM Studio, enhancing their targeting and campaign effectiveness immensely. - Users value the **accuracy and depth of data** in GTM Studio, enhancing lead targeting and conversion rates effectively. **Cons:** - Users feel that the **expensive pricing** of GTM Studio is a significant drawback, impacting overall satisfaction. - Users experience **data inaccuracy** with GTM Studio, leading to verification delays and wasted outreach efforts. - Users feel the product is **expensive** , suggesting that lower pricing could enhance its overall appeal and accessibility. - Users find the tool's **complexity overwhelming** , especially when managing multiple features and contacts simultaneously. - Users find the **learning curve steep** , making it challenging for new users to master all features effectively. #### What Are Recent G2 Reviews of GTM Studio - Powered by ZoomInfo? **"[Account Exectuive](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756)"** **Rating:** 5.0/5.0 stars *— Alex P.* [Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756) --- **"[Amazing Platform That Helps Marketers Bridge the Gap with your Audience](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370) --- #### What Are G2 Users Discussing About GTM Studio - Powered by ZoomInfo? - [What impact has Chorus by ZoomInfo had on the enhancement of sales conversations and customer insights?](https://www.g2.com/discussions/what-impact-has-chorus-by-zoominfo-had-on-the-enhancement-of-sales-conversations-and-customer-insights) - [What is Chorus.ai used for?](https://www.g2.com/discussions/what-is-chorus-ai-used-for) - [What is ZoomInfo MarketingOS used for?](https://www.g2.com/discussions/what-is-zoominfo-marketingos-used-for) - [What are ZoomInfo scoops?](https://www.g2.com/discussions/what-are-zoominfo-scoops) - [What information does ZoomInfo provide?](https://www.g2.com/discussions/what-information-does-zoominfo-provide) ### 17. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. **Average Rating:** 4.3/5.0 **Total Reviews:** 676 **How Do G2 Users Rate Sprinklr Service?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Lead Development:** 8.0/10 (Category avg: 8.6/10) - **Customization :** 7.9/10 (Category avg: 8.5/10) - **Co-Browsing:** 7.3/10 (Category avg: 8.1/10) **Who Is the Company Behind Sprinklr Service?** - **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr) - **Company Website:** https://www.sprinklr.com - **Year Founded:** 2009 - **HQ Location:** New York - **Twitter:** @Sprinklr (38,047 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/399351/ (4,380 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Social Media Manager, Community Manager - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 41% Enterprise, 30% Mid-Market #### What Are Sprinklr Service's Pros and Cons? **Pros:** - Ease of Use (81 reviews) - Features (64 reviews) - Helpful (52 reviews) - Efficiency (47 reviews) - Customer Support (37 reviews) **Cons:** - Complexity (29 reviews) - Learning Curve (27 reviews) - Missing Features (26 reviews) - Slow Loading (23 reviews) - Steep Learning Curve (21 reviews) ### What Do G2 Reviewers Say About Sprinklr Service? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Sprinklr Service, enhancing the effectiveness of customer experience management. - Users love the **user-friendly interface** of Sprinklr Service, enabling easy post management across multiple social media platforms. - Users appreciate the **professional support team** of Sprinklr Service, enhancing their experience with excellent service and cooperation. - Users value the **efficiency** of Sprinklr Service, managing all channels seamlessly through a single agent interface. - Users appreciate the **first-class customer support** of Sprinklr Service, always available and committed to enhancing the experience. **Cons:** - Users find the platform **overwhelmingly complex** , requiring extensive training and facing user management and technical issues. - Users note a **steep learning curve** with Sprinklr Service, requiring extensive training for effective usage. - Users find **missing features** in Sprinklr Service necessitate native posting, impacting workflow efficiency and convenience. - Users experience **slow loading times** with Sprinklr Service, which delays keyword fetching and case creation, impacting efficiency. - Users find a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams to adapt. #### What Are Recent G2 Reviews of Sprinklr Service? **"[Streamlines Social Media Management Perfectly](https://www.g2.com/survey_responses/sprinklr-service-review-8587157)"** **Rating:** 5.0/5.0 stars *— Waqar A.* [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-8587157) --- **"[Customizable Rules Engine and Regex Detection for Proactive Outage Alerts](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)"** **Rating:** 5.0/5.0 stars *— Asrul R.* [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13083125) --- ### 18. [Gorgias](https://www.g2.com/products/gorgias/reviews) Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales. **Average Rating:** 4.6/5.0 **Total Reviews:** 551 **How Do G2 Users Rate Gorgias?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Lead Development:** 8.7/10 (Category avg: 8.6/10) - **Customization :** 8.5/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.6/10 (Category avg: 8.1/10) **Who Is the Company Behind Gorgias?** - **Seller:** [Gorgias](https://www.g2.com/sellers/gorgias) - **Company Website:** https://www.gorgias.com/ - **Year Founded:** 2015 - **HQ Location:** San Francisco, California - **Twitter:** @gorgiasio (3,747 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6402068/ (519 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Service Manager - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 80% Small-Business, 18% Mid-Market #### What Are Gorgias's Pros and Cons? **Pros:** - Ease of Use (28 reviews) - Integrations (24 reviews) - Features (18 reviews) - Easy Integrations (17 reviews) - Helpful (17 reviews) **Cons:** - Learning Curve (8 reviews) - Expensive (7 reviews) - Missing Features (7 reviews) - Ticketing Issues (7 reviews) - Lack of Features (6 reviews) ### What Do G2 Reviewers Say About Gorgias? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Gorgias, streamlining customer support with seamless multi-channel integration. - Users love Gorgias for its **seamless integrations** with multiple platforms, enhancing customer support efficiency significantly. - Users love Gorgias for its **seamless integration** with multiple channels, enhancing customer support efficiency and ease of use. - Users love the **easy integrations** of Gorgias, enabling seamless connections with various platforms for efficient customer support. - Users find Gorgias to be an **incredibly helpful support tool** that streamlines customer service and boosts efficiency. **Cons:** - Users experience a **learning curve during setup** , requiring time for training and adjustments to optimize performance. - Users find Gorgias to be **too expensive** , wishing for a more affordable option or integrated AI services. - Users find the **missing features** of Gorgias frustrating, particularly with channel connectivity and limited reporting options. - Users report **ticketing issues** , including high charges for exceeding limits and persistent glitches affecting functionality. - Users find the **lack of robust reporting features** in Gorgias limits their ability to analyze customer interactions effectively. #### What Are Recent G2 Reviews of Gorgias? **"[Effortless Customer Service Consolidation and Automation](https://www.g2.com/survey_responses/gorgias-review-12724740)"** **Rating:** 5.0/5.0 stars *— Luis S.* [Read full review](https://www.g2.com/survey_responses/gorgias-review-12724740) --- **"[Deep Shopify Integration That Makes Customer Support Faster and More Efficient](https://www.g2.com/survey_responses/gorgias-review-12662280)"** **Rating:** 4.0/5.0 stars *— Mitchell O.* [Read full review](https://www.g2.com/survey_responses/gorgias-review-12662280) --- #### What Are G2 Users Discussing About Gorgias? - [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) - 2 comments - [What does gorgias integrate with?](https://www.g2.com/discussions/what-does-gorgias-integrate-with) - 2 comments - [Is gorgias a CRM tool?](https://www.g2.com/discussions/is-gorgias-a-crm-tool) - 2 comments - [What is gorgias software?](https://www.g2.com/discussions/what-is-gorgias-software) - 2 comments ### 19. [Chaty](https://www.g2.com/products/chaty/reviews) Chaty is a communication tool designed to enhance customer engagement by integrating multiple messaging platforms into a single, customizable widget. It allows website visitors to connect with businesses through their preferred channels, such as WhatsApp, Facebook Messenger, Telegram, Viber, and more, without leaving the site. This seamless integration streamlines communication, improving user experience and increasing conversion rates. Key Features and Functionality: - Multi-Channel Integration: Supports over 20 messaging platforms, including WhatsApp, Facebook Messenger, Telegram, Viber, Line, Instagram, and more, enabling customers to choose their preferred method of communication. - Customizable Widget: Offers extensive customization options for the chat widget's appearance, including colors, fonts, icons, and positions, ensuring it aligns with the website's branding. - Operational Hours Management: Allows businesses to set specific operational hours, displaying the chat widget only during designated times and providing automated replies outside those hours to maintain customer engagement. - Easy Deployment: Designed for straightforward installation via a simple script or plugins compatible with popular platforms like WordPress, Shopify, and Wix, making it accessible to businesses of all sizes. - Analytics and Performance Tracking: Integrates with Google Analytics to monitor customer interactions and chat performance, enabling businesses to analyze data and refine their communication strategies. Primary Value and Solutions Provided: Chaty addresses the challenge of managing multiple communication channels by consolidating them into a single, user-friendly interface. This integration ensures that businesses can engage with customers on their preferred platforms, leading to improved customer satisfaction and higher conversion rates. By offering extensive customization options and easy deployment, Chaty empowers businesses to enhance their online presence and streamline customer interactions effectively. **Average Rating:** 4.7/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Chaty?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Lead Development:** 9.5/10 (Category avg: 8.6/10) - **Customization :** 9.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.2/10 (Category avg: 8.1/10) **Who Is the Company Behind Chaty?** - **Seller:** [Chaty](https://www.g2.com/sellers/chaty) - **Year Founded:** 2018 - **HQ Location:** Tel Aviv, IL - **Twitter:** @premioplugins (18 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/premioio (48 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 83% Small-Business, 6% Enterprise #### What Are Chaty's Pros and Cons? **Pros:** - Features (3 reviews) - Ease of Use (2 reviews) - Easy Communication (2 reviews) - Quick Setup (2 reviews) - User Interface (2 reviews) **Cons:** - Chatbot Issues (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Chaty? *AI-generated summary from verified user reviews* **Pros:** - Users value Chaty for its **user-friendly interface** and **versatile communication options** , enhancing support efficiency and accessibility. - Users value the **ease of use** of Chaty, appreciating its simple setup and seamless navigation across pages. - Users love the **easy communication** features of Chaty, which enhance support and simplify navigation for a seamless experience. - Users commend the **easy initial setup** of Chaty, enhancing accessibility and simplifying multi-channel communication. - Users appreciate the **user-friendly interface** of Chaty, making navigation and support seamless across multiple platforms. **Cons:** - Users note the lack of a **built-in live chat or phone app** , limiting support for distributed call centers. - Users suggest that **missing features** like FAQ responses and a custom bot limit Chaty's functionality and usability. #### What Are Recent G2 Reviews of Chaty? **"[Attention-Grabbing, Simple Social Integration Tool](https://www.g2.com/survey_responses/chaty-review-12137571)"** **Rating:** 4.5/5.0 stars *— Hasaan M.* [Read full review](https://www.g2.com/survey_responses/chaty-review-12137571) --- **"[Chaty: Flexible Communication with Amazing Features!](https://www.g2.com/survey_responses/chaty-review-12718024)"** **Rating:** 5.0/5.0 stars *— Fredy Josué P.* [Read full review](https://www.g2.com/survey_responses/chaty-review-12718024) --- ### 20. [Gleap](https://www.g2.com/products/gleap-gleap/reviews) Gleap is an AI-native customer support and product platform that connects support, feedback, product, and engineering in a single loop. Instead of stopping at the support ticket, Gleap runs a team of specialist AI agents that resolve conversations, collect feedback, plan product work, and turn confirmed bugs into merged pull requests — automatically. At the center is a stack of purpose-built agents that share context. Kai handles tier-1 support across channels and languages. Kai Resolve investigates complex issues and decides the next best step using MCP, tools, APIs, and ticket history. Kai Code turns confirmed bugs and approved specs into plan mode, build mode, and pull requests in GitHub, GitLab, or Bitbucket — and can use your local Claude Code, Codex, or OpenCode setup. Kai PM clusters feature demand, prioritizes a branded public roadmap, writes specs, and notifies users on release. Kai Custom Agents is a no-code builder for any agent your business needs, connected to 1,000+ integrations. Around the agents, Gleap bundles everything modern software teams need: live chat, an AI support copilot, a multichannel inbox, in-app bug reporting with session replay and console logs, a knowledge base, a public roadmap and feature voting, changelogs, surveys, product tours, onboarding checklists, in-app banners, and marketing and email automation. Teams typically consolidate stacks like Intercom + Instabug + Canny into one platform — with usage-based AI pricing billed by actual tokens (not per resolution), unlimited seats, and no per-seat tax. Gleap is trusted by 4,500+ software teams worldwide — including Microsoft, Squarespace, UNICEF, and Papa Johns — and is rated 4.6/5 on G2. It is SOC 2 Type II audited and GDPR-compliant, with EU data residency available. Most teams are live in under a day. **Average Rating:** 4.6/5.0 **Total Reviews:** 51 **How Do G2 Users Rate Gleap?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Lead Development:** 10.0/10 (Category avg: 8.6/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) **Who Is the Company Behind Gleap?** - **Seller:** [Gleap](https://www.g2.com/sellers/gleap) - **Company Website:** https://gleap.io/ - **Year Founded:** 2020 - **HQ Location:** Schwarzach, AT - **Twitter:** @GleapHQ - **LinkedIn® Page:** https://www.linkedin.com/company/gleap (9 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 69% Small-Business, 10% Mid-Market #### What Are Gleap's Pros and Cons? **Pros:** - Ease of Use (13 reviews) - Features (9 reviews) - Automation (8 reviews) - Helpful (8 reviews) - Simple (8 reviews) **Cons:** - Learning Curve (5 reviews) - Limited Features (4 reviews) - Filtering Issues (3 reviews) - Intuitiveness (3 reviews) - Missing Features (3 reviews) ### What Do G2 Reviewers Say About Gleap? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Gleap, finding it simple to set up and integrate seamlessly into workflows. - Users value Gleap for its **user-friendly interface and affordable features** , enhancing customer support and efficiency for small teams. - Users value the **automation features** of Gleap, which enhance efficiency and streamline customer support interactions. - Users appreciate the **strong product feedback loop** of Gleap, enabling faster responses and improved customer support. - Users appreciate the **simple features** and affordable pricing of Gleap, making it an essential tool for teams. **Cons:** - Users experience a **steep learning curve** with Gleap's unique features and workflows, making initial usage challenging. - Users find Gleap's **limited features** frustrating, especially regarding email handling and integration with other tools. - Users face challenges with **filtering issues** , affecting ticket management and reporting capabilities in Gleap. - Users find Gleap's interface **not very intuitive** , complicating their experience with email functionality and settings organization. - Users are frustrated by the **missing features** in Gleap, which hinder efficiency and complicate user experience. #### What Are Recent G2 Reviews of Gleap? **"[Gleap, the central tool that boosts our support and our knowledge base](https://www.g2.com/survey_responses/gleap-review-12595617)"** **Rating:** 4.5/5.0 stars *— Audrey B.* [Read full review](https://www.g2.com/survey_responses/gleap-review-12595617) --- **"[Feature-Rich and Responsive Support at Great Value](https://www.g2.com/survey_responses/gleap-review-13059178)"** **Rating:** 4.5/5.0 stars *— Simon Y.* [Read full review](https://www.g2.com/survey_responses/gleap-review-13059178) --- ### 21. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,449 **How Do G2 Users Rate Talkdesk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Talkdesk?** - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** https://www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk (6,959 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,391 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Mid-Market, 20% Enterprise #### What Are Talkdesk's Pros and Cons? **Pros:** - Ease of Use (310 reviews) - Efficiency (175 reviews) - Features (171 reviews) - Call Management (170 reviews) - Helpful (167 reviews) **Cons:** - Call Issues (119 reviews) - Technical Issues (78 reviews) - Missing Features (76 reviews) - Notification Issues (58 reviews) - Connection Issues (54 reviews) ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Talkdesk, enabling easy access to call history and customer conversations. - Users appreciate the **efficiency** of Talkdesk, seamlessly integrating various communication platforms for exceptional customer service. - Users appreciate the **comprehensive features** and **intuitive interface** of Talkdesk, enhancing their workflow and customer interactions. - Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and reducing workload for customer teams. **Cons:** - Users report facing **call issues** with Talkdesk, including poor audio and dropped calls affecting communication quality. - Users experience **technical issues** with Talkdesk, including dropped calls, glitches, and the need for frequent restarts. - Users are frustrated by **missing features** in Talkdesk, hindering efficient communication and workflow management. - Users report frustrating **notification issues** with Talkdesk, leading to unexpected offline statuses and system crashes. - Users frequently experience **connection issues** with Talkdesk, leading to frustrating delays and affecting overall efficiency. #### What Are Recent G2 Reviews of Talkdesk? **"[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)"** **Rating:** 4.0/5.0 stars *— Lukas B.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13075196) --- **"[Talkdesk Makes Multichannel Customer Conversations Easy and Organized](https://www.g2.com/survey_responses/talkdesk-review-13077590)"** **Rating:** 5.0/5.0 stars *— Bri V.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13077590) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 22. [Pylon](https://www.g2.com/products/pylon-pylon/reviews) Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself. **Average Rating:** 4.7/5.0 **Total Reviews:** 110 **How Do G2 Users Rate Pylon?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.6/10) - **Customization :** 8.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 9.0/10 (Category avg: 8.1/10) **Who Is the Company Behind Pylon?** - **Seller:** [Pylon](https://www.g2.com/sellers/pylon) - **Company Website:** https://www.usepylon.com/ - **HQ Location:** San Francisco, CA - **LinkedIn® Page:** https://www.linkedin.com/company/usepylon/ (153 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Head of Customer Success, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Small-Business, 19% Mid-Market #### What Are Pylon's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Case Management (6 reviews) - Efficiency (6 reviews) - Helpful (6 reviews) - Customer Support (5 reviews) **Cons:** - Missing Features (5 reviews) - Complex Setup (2 reviews) - Email Issues (2 reviews) - Limited Customization (2 reviews) - Limited Features (2 reviews) ### What Do G2 Reviewers Say About Pylon? *AI-generated summary from verified user reviews* **Pros:** - Users find Pylon incredibly **user-friendly** , enhancing team alignment and productivity with its automated features and visual dashboards. - Users find Pylon's **case management** exceptionally organized and efficient, transforming support operations into a seamless experience. - Users highlight the **efficiency** of Pylon, enhancing team alignment and productivity with automated notifications and real-time reporting. - Users highlight the **intuitive design and Slack integration** of Pylon, making support operations seamless and efficient. - Users value Pylon for its **responsive customer support** integrated within their existing Slack workspaces, enhancing communication efficiency. **Cons:** - Users note the **missing features** in Pylon, such as improved email handling and inline image resizing options. - Users find the **complex setup** for Pylon to be cumbersome, although custom views help improve usability over time. - Users find **email issues** hinder effective support, with requests for better email threading and image handling features. - Users note **limited customization options** in Pylon, particularly in mobile navigation and dashboard adjustments. - Users find the **limited features** of Pylon challenging, especially regarding real-time user location tracking. #### What Are Recent G2 Reviews of Pylon? **"[Efficient and Comprehensive B2B Support with Pylon](https://www.g2.com/survey_responses/pylon-review-10189372)"** **Rating:** 5.0/5.0 stars *— Jay D.* [Read full review](https://www.g2.com/survey_responses/pylon-review-10189372) --- **"[Consolidates Customer Context Across Channels with Fast, Responsive Support](https://www.g2.com/survey_responses/pylon-review-12725447)"** **Rating:** 4.5/5.0 stars *— Gail D.* [Read full review](https://www.g2.com/survey_responses/pylon-review-12725447) --- ### 23. [Octadesk](https://www.g2.com/products/octadesk/reviews) The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can. **Average Rating:** 4.6/5.0 **Total Reviews:** 66 **How Do G2 Users Rate Octadesk?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lead Development:** 7.9/10 (Category avg: 8.6/10) - **Customization :** 7.7/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.1/10 (Category avg: 8.1/10) **Who Is the Company Behind Octadesk?** - **Seller:** [Octadesk](https://www.g2.com/sellers/octadesk) - **Year Founded:** 2008 - **HQ Location:** Sao Paulo, SP - **Twitter:** @octadesk (85 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/octadesk/ (120 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 62% Small-Business, 35% Mid-Market #### What Are Octadesk's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Intuitive (2 reviews) - AI Efficiency (1 reviews) - Automation (1 reviews) - Automation Features (1 reviews) **Cons:** - Feature Issues (2 reviews) - Limited Features (2 reviews) - Chatbot Issues (1 reviews) - Limitations (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Octadesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Octadesk, benefiting from its intuitive design and efficient service management. - Users love the **intuitive nature** of Octadesk, which enhances efficiency and streamlines customer interactions effortlessly. - Users commend the **AI efficiency** of Octadesk, enhancing customer interactions and saving valuable time. - Users appreciate the **intuitive automation** of Octadesk, enhancing customer interactions and saving valuable time. - Users appreciate the **automation features** of Octadesk, enhancing efficiency and personalizing client interactions seamlessly. **Cons:** - Users find the **limited chatbot setup** in Octadesk restricts their ability to create efficient workflows. - Users feel there are **limited features** in Octadesk, particularly with chatbot setup and client triggers. - Users find the **chatbot setup limited** , particularly struggling with creating flows for multiple connected numbers. - Users find the **chatbot setup limited** , particularly when managing flows for multiple connected numbers. - Users find the **limited chatbot customization** in Octadesk frustrating, as it complicates flow creation for multiple numbers. #### What Are Recent G2 Reviews of Octadesk? **"[Octadesk changed the game: Integrated WhatsApp, efficient bots, and reports that organize everything](https://www.g2.com/survey_responses/octadesk-review-12357353)"** **Rating:** 5.0/5.0 stars *— Augusto B.* [Read full review](https://www.g2.com/survey_responses/octadesk-review-12357353) --- **"[Practical and dynamic system, with features that facilitate daily life](https://www.g2.com/survey_responses/octadesk-review-12355384)"** **Rating:** 4.5/5.0 stars *— Thaina T.* [Read full review](https://www.g2.com/survey_responses/octadesk-review-12355384) --- ### 24. [GetResponse](https://www.g2.com/products/getresponse/reviews) GetResponse is a lifecycle automation platform for businesses that want to drive more consistent, repeatable revenue across the entire customer journey. We help you move customers from first touch to first purchase, repeat purchase, and reactivation - using email, SMS, push notifications, and lifecycle automation across every stage of the customer journey With built-in deliverability, behavioral triggers, and deep integrations, you can launch faster, reduce manual work, and turn your lifecycle into a predictable revenue system. No disconnected tools. No campaign chaos. Just one system designed to move customers forward. **Average Rating:** 4.3/5.0 **Total Reviews:** 1,114 **How Do G2 Users Rate GetResponse?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Lead Development:** 7.7/10 (Category avg: 8.6/10) - **Customization :** 8.5/10 (Category avg: 8.5/10) - **Co-Browsing:** 7.7/10 (Category avg: 8.1/10) **Who Is the Company Behind GetResponse?** - **Seller:** [GetResponse](https://www.g2.com/sellers/getresponse) - **Company Website:** https://www.getresponse.com/ - **Year Founded:** 1998 - **HQ Location:** Poland - **Twitter:** @getresponse (54,233 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1063383/ (432 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Health, Wellness and Fitness - **Company Size:** 78% Small-Business, 17% Mid-Market #### What Are GetResponse's Pros and Cons? **Pros:** - Ease of Use (167 reviews) - Customer Support (132 reviews) - Email Marketing (104 reviews) - Helpful (99 reviews) - Features (94 reviews) **Cons:** - Missing Features (52 reviews) - Expensive (44 reviews) - Limited Features (42 reviews) - Learning Curve (41 reviews) - Limitations (24 reviews) ### What Do G2 Reviewers Say About GetResponse? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **intuitive and user-friendly interface** of GetResponse, making email campaign creation effortless and efficient. - Users commend GetResponse for its **excellent customer support** , always available to assist and resolve issues promptly. - Users love the **intuitive interface** of GetResponse, enabling easy creation of professional email campaigns. - Users appreciate the **excellent support** of GetResponse, always responsive and ready to assist with any queries. - Users value the **intuitive interface and rich feature set** of GetResponse, enabling efficient and professional campaign management. **Cons:** - Users find **missing features** in GetResponse, particularly with report clarity and landing page optimization for devices. - Users find GetResponse **expensive** as costs rise significantly with increased contacts and higher-tier features. - Users find **limited features** in GetResponse, particularly noting the complexity of reports and lack of list sorting options. - Users find the **learning curve for advanced features** steep, making it challenging to fully utilize the platform. - Users experience significant **limitations** in pricing, support quality, and advanced feature usability with GetResponse. #### What Are Recent G2 Reviews of GetResponse? **"[A great balance between automation, ease of use, and integrations](https://www.g2.com/survey_responses/getresponse-review-13064281)"** **Rating:** 5.0/5.0 stars *— Miguel F.* [Read full review](https://www.g2.com/survey_responses/getresponse-review-13064281) --- **"[Strong Value for Money but Needs Tagging Improvement](https://www.g2.com/survey_responses/getresponse-review-12738658)"** **Rating:** 4.0/5.0 stars *— Christopher H.* [Read full review](https://www.g2.com/survey_responses/getresponse-review-12738658) --- #### What Are G2 Users Discussing About GetResponse? - [What is GetResponse used for?](https://www.g2.com/discussions/getresponse-what-is-getresponse-used-for) - 2 comments, 1 upvote - [Is get response good?](https://www.g2.com/discussions/is-get-response-good) - 3 comments, 1 upvote - [How much does GetResponse cost?](https://www.g2.com/discussions/how-much-does-getresponse-cost) - 3 comments - [What is GetResponse used for?](https://www.g2.com/discussions/what-is-getresponse-used-for) - 5 comments ### 25. [3CX](https://www.g2.com/products/3cx/reviews) 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. **Average Rating:** 4.4/5.0 **Total Reviews:** 431 **How Do G2 Users Rate 3CX?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Lead Development:** 9.7/10 (Category avg: 8.6/10) - **Customization :** 8.9/10 (Category avg: 8.5/10) - **Co-Browsing:** 9.7/10 (Category avg: 8.1/10) **Who Is the Company Behind 3CX?** - **Seller:** [3CX](https://www.g2.com/sellers/3cx) - **Company Website:** https://www.3cx.com - **Year Founded:** 2005 - **HQ Location:** Nicosia - **Twitter:** @3CX (30,475 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1021704/ (183 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, President - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 50% Mid-Market, 43% Small-Business #### What Are 3CX's Pros and Cons? **Pros:** - Ease of Use (42 reviews) - Reliability (31 reviews) - Flexibility (23 reviews) - Features (22 reviews) - Easy Setup (21 reviews) **Cons:** - Complex Processes (11 reviews) - Difficult Configuration (10 reviews) - Learning Curve (10 reviews) - Limited Features (10 reviews) - Expensive (9 reviews) ### What Do G2 Reviewers Say About 3CX? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of 3CX, noting its smooth interface and seamless communication capabilities. - Users value the **reliable functionality** of 3CX, enjoying seamless communication and excellent call quality consistently. - Users value the **flexibility** of 3CX, enjoying cost savings and seamless communication across various devices. - Users value the **automatic call handling** and seamless integration of communication tools in 3CX, enhancing reliability and efficiency. - Users value the **easy setup** of 3CX, enabling quick implementation and efficient communication integration. **Cons:** - Users struggle with **complex processes** in 3CX, often needing support for configuration and advanced features. - Users find **difficult configuration** challenges with 3CX, requiring technical skills and outside support for optimal setup. - Users find the **learning curve steep** for 3CX, especially for non-technical admins struggling with configuration and setups. - Users find the **limited features** of 3CX, like unavailable reports and troubleshooting challenges, frustrating and restrictive. - Users find 3CX **expensive, especially for non-profits** , desiring more affordable pricing options while managing overall costs. #### What Are Recent G2 Reviews of 3CX? **"[Easy Setup, Flexible SIP Trunk Extensions, and Strong Business Messaging](https://www.g2.com/survey_responses/3cx-review-12707768)"** **Rating:** 4.5/5.0 stars *— Matthew W.* [Read full review](https://www.g2.com/survey_responses/3cx-review-12707768) --- **"[Unmatched Value: 3CX’s Feature-Rich PBX That Just Works](https://www.g2.com/survey_responses/3cx-review-5362484)"** **Rating:** 5.0/5.0 stars *— Dan K.* [Read full review](https://www.g2.com/survey_responses/3cx-review-5362484) --- #### What Are G2 Users Discussing About 3CX? - [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote ## What Is Live Chat Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Live Chat Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Chatbots Software](https://www.g2.com/categories/chatbots) --- ## How Do You Choose the Right Live Chat Software? ### What You Should Know About Live Chat Software ### What is Live Chat Software? Live chat software allows website visitors to get a response in real time from a company’s customer service agents, sales representatives, or virtual assistants. These products are typically deployed as a widget in the bottom corner of a business’ website and may be activated when a user clicks on the widget. Alternatively, a pop-up chat window may prompt a user to start a conversation. Companies searching for the best live chat software for business websites typically weigh widget customization, chatbot capability, and integration with their existing customer support stack. Based on G2 reviews, customer support and sales teams evaluate live chat software by comparing real-time response speed, customer engagement features, and ecommerce platform integrations. Live chat solutions can be used in a wide variety of contexts, including customer service, technical support, sales, and marketing. Most often, businesses implement live chat to provide website visitors with a direct channel to receive real-time customer support. For example, live chat agents can assist visitors with website navigation or answer questions about a business’ products or services. Live chat is also an effective method for lead generation. When a website visitor is interested in purchasing a product or service, live chat can be used to connect them with a sales representative. If a representative is unavailable, live chat widgets include a lead capture form to collect the prospect’s information so a salesperson can follow up with them as soon as possible. Although live chat windows exist on a website 24/7, this doesn’t mean a business needs their agents to be available to answer inquiries all day. An offline mode allows website visitors to submit questions or concerns that can be handled either by a chatbot or by an agent when the live chat is back online. Live chat often serves as a company’s first line of defense to help chat agents answer quick questions and escalate deeper concerns in an organized way. The goal of these products is to increase efficiency for both the agent and the customer. #### What Types of Live Chat Software Exist? **Text only solutions** Text-only live chat software allows agents and customers to communicate via text form. Typically, the customer will be approached by a pop-up chat window that helps initiate a conversation. **Voice or video solutions** Live chat software with video or voice capabilities--in addition to text--allow a more personalized conversation with customers. Video chat conversations are especially helpful for complex questions that require a visual representation. Face-to-face video conversations are not the only features of video and voice live chat; users can enable screen sharing to visually convey an issue that’s difficult to explain via text. ### What are the Common Features of Live Chat Software? Live chat functionality can vary from product to product. When considering a live chat solution for a business, it’s important to consider which features will be most beneficial to the particular use case. The following are some core features within live chat software: **Analytics:** Reporting related to live chat analytics gives administrators insight into customer service metrics such as support response time, overall support performance, and customer satisfaction. These insights help managers understand the highs and lows of the customer experience and the team’s performance. **Visitor monitoring:** Real-time visitor monitoring tracks where visitors are on the website and how long they stay on a certain web page. These insights give a sense of where visitors are gravitating to on a web page and can even help generate leads. **Response templates:** For common questions, canned responses are very efficient. Agents can have responses ready to send as soon as a common question pops up. **Branding:** Since live chat exists on a company’s website, it’s important for the widget and conversation window to match the company’s branding and website design. To accomplish this, live chat products offer customizable design options to change the colors and images of the application. Branding customization features ensure a seamless brand experience for customers. **Customer feedback:** After a live chat conversation, a customer can rate the conversation and share feedback on whether or not their question was adequately handled. Managers can use this feedback to further understand the quality of an agent’s work. **Proactive messages:** While live chat is already an approachable asset, it’s helpful for website visitors to be prompted with a friendly pop-up greeting to let them know they’re invited to chat whenever they’d like. A proactive message is an approachable way to entice visitors to communicate with the company. **Integrations:** Live chat products should integrate seamlessly with a company’s technology stack to ensure the information shared in chat conversations is available across departments. Integrations with CRM software are important for storing and accessing customer information during a support conversation, as well as adding new contacts for lead generation. Live chat typically integrates with other customer service solutions, especially help desks, to improve omnichannel customer experiences. Many live chat software solutions will also offer the following features: - [Live chat software with in-app messaging capabilities](https://www.g2.com/categories/live-chat/f/in-app-messaging) - [Live chat software with lead development capabilities](https://www.g2.com/categories/live-chat/f/lead-development) - [Live chat software with knowledge base capabilities](https://www.g2.com/categories/live-chat/f/knowledge-base) - [Live chat software with targeted email capabilities](https://www.g2.com/categories/live-chat/f/targeted-emails) - [Live chat software with co-browsing capabilities](https://www.g2.com/categories/live-chat/f/co-browsing) ### What are the Benefits of Live Chat Software? Businesses of all types benefit from using live chat software to provide instant and approachable customer support. Using live chat makes customer support more efficient for both the agent and the customer for several reasons: **Customer engagement:** Live chat is a simple and accessible way for customers to approach a company. Customers are more likely to engage than if the company only offered phone and email support, because of its convenience. **Real-time support:** With live chat, website visitors don’t need to wait very long for an answer to a simple question. Without a long turnaround, visitors are more likely to engage with the company, knowing their time is not being wasted. In comparison, inquiries submitted via email or social media have an unpredictable response time. Since questions are answered quickly, agents are more productive and get through more inquiries. **Improved efficiency and productivity:** In comparison to phone calls, live chat is relatively cheap and takes less effort from both the customer and the agent. Additionally, it’s easy to multitask between different live chat conversations, allowing for more support in less time. Since live chatting requires reading and typing, conversations have more downtime between messages. This allows customer service agents to multitask and handle multiple chat windows at once. Depending on how many conversations are going on, agents can also use downtime to talk on the phone with another customer while handling live chat conversations. **Lead generation:** Live chat is approachable for customers, so it’s an easy way to begin a sales conversation. The informality of live chat makes a sales conversation more comfortable for the customer, so it’s a great opportunity to bring in a sale. ### Who Uses Live Chat Software? Professionals who communicate with customers directly, such as customer service teams and sales teams, use live chat to instantly chat with customers or gather data on the conversations customers have with customer service agents. **Customer service:** Customer service teams use live chat software to communicate with website visitors who use the feature to ask questions or voice concerns. If any complaints need to be escalated, chat agents can use routing features to transfer the conversation to a manager. When purchasing a live chat solution for customer service, businesses should remember to look for products that integrate with the company’s existing support software. **Sales:** Sales teams can utilize live chat software to generate leads. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. If a company wants to implement live chat to accelerate sales and improve conversion rates, it’s important to find a product that integrates with the CRM or system of record. #### Software Related to Live Chat Software Related solutions that can be used together with live chat tools include: [Help desk software](https://www.g2.com/categories/help-desk) **:** Help desk software provides a ticketing system for customer service teams to organize and respond to inquiries regarding a company’s products or services. Traditionally, help desks take in customer inquiries from email and web forms, but these solutions are increasingly supporting omnichannel customer service by incorporating other channels such as social media, live chat, SMS, and call center technology. As a result, many help desk solutions include a live chat tool. [Customer self-service software](https://www.g2.com/categories/customer-self-service) **:** Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the assistance of customer support representatives. Customer self service can take many different forms and may include chatbots, intelligent virtual assistants, knowledge bases, FAQs, and community forums. [Social customer service software](https://www.g2.com/categories/social-customer-service) **:** Businesses use social customer service software to assist their customers via social networks and social messenger apps. These solutions collect customer inquiries from social media and assign them to support team members. While live chat software allows customers to receive support when visiting a company’s website, social customer service enables support teams to respond proactively to customer complaints or questions. Some live chat tools offer the ability to transfer chat interactions to social messaging platforms, so the conversation can be continued on the customer’s preferred platform. [Conversational marketing software](https://www.g2.com/categories/conversational-marketing) **:** Live chat tools may integrate with or include features of conversational marketing software. Conversational marketing helps businesses improve conversion rates by identifying and engaging with potential customers throughout their buying journey. These products accelerate the buying process by transferring qualified leads to sales representatives or facilitating follow-up conversations if a customer is not yet ready to buy. [Chatbots software](https://www.g2.com/categories/chatbots) **:** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers. ### Challenges with Live Chat Software Although live chat software can be implemented relatively quickly, the adoption of these tools can pose additional challenges. Before purchasing live chat software, businesses must make sure to have a plan to address potential issues before they arise. **Increase in support requests:** Naturally, adding an immediate and accessible means for customers to contact the business will result in an influx of support requests and conversations. To avoid overwhelming the business’ chat support team, companies can roll out the live chat product gradually. Users may also wish to open it up to smaller segments of customers over time rather than all at once.  **Staff training:** A big part of customer support is empathizing with the customer. For even simple inquiries, it’s important for agents to come across as friendly and approachable via live chat. Tone is sometimes difficult to read through text, so it’s easy for website visitors to misinterpret a message from a support agent. Agents should be trained on how to express empathy in text form to prevent any tone assumptions. **Spam or inappropriate messages:** While approachability is generally considered beneficial, it opens the possibility of potential scenarios involving inappropriate or irrelevant messages. Fortunately, many live chat offerings have a spam filter or block functionality, which allows agents to distinguish real messages or block aggressive customers. ### Which Companies Should Buy Live Chat Software? Any business with a website can use live chat software. These products are beneficial to companies of all sizes, from small businesses to large enterprises. However, there are a few types of businesses that are particularly suited for live chat. **E-commerce:** E-commerce brands and any business that sells products online should consider buying a live chat solution. While customers browse an e-commerce site, they may run into technical issues or have questions about specific product specifications, shipping, or return policies. Live chat offers the opportunity for a business to answer a customer’s question right away, increasing the chance that the customer will complete their purchase. **Services:** Live chat can be very beneficial for businesses in the service industry, especially banking, healthcare, real estate, travel, and hospitality. For these industries, exceptional customer service is paramount to the success of the business. Live chat provides clients and prospects with an instant connection to a business so they can quickly resolve issues or have their questions answered. Based on G2 reviews, the most-cited evaluation criteria for live chat software on business websites are widget customization, chatbot quality with smooth AI-to-human handoff, and native integrations with the CRM and help desk already in use. For customer support teams, reviewers consistently call out omnichannel coverage across email, SMS, WhatsApp, and social messengers, alongside ease of use, as the day-to-day features that determine adoption. Ecommerce buyers specifically cite Shopify integration, mobile apps for responding to chats away from the desk, and visitor tracking as the difference between live chat solutions that drive customer engagement and ones that sit idle. Sales-led teams highlight high-intent visitor identification and real-time client support as the features that turn live chat from a support tool into a lead-generation channel. ### How to Buy Live Chat Software #### Requirements Gathering (RFI/RFP) for Live Chat Software Whether a company is purchasing a live chat solution for the first time or looking for a replacement, the first step is defining a list of requirements the product must meet for the business to be most productive. These requirements will help buyers narrow down the list of products to consider. First, buyers must evaluate the need for live chat software, and ask the following questions: - Who will be using the product most often? - How many users (or seats) do we need?  - Will it be used for customer service or technical support?  - Will the sales team use it for lead generation or guiding customers on their buying journey? At this point, it’s also important to list the features that will prove most useful for the teams using the product. For improving customer self-service and freeing up team members’ time, companies may require a product that can automate workflows to resolve customer issues without human assistance. Buyers must consider if the product should integrate with any other software their business uses, such as CRM or help desk. #### Compare Live Chat Software Products **Create a long list** Based on the list of requirements, buyers should create a long list of no more than 10 products that appear to meet the business needs. Consulting online review sites is a great way to start the long list. G2 has thousands of [software categories](https://www.g2.com/categories?q%5Bcategory_type_eq%5D=software) with over 1 million verified user reviews. G2’s Live Chat software category can help buyers find the highest rated or most popular products based on reviews from verified customers. **Create a short list** After consulting customer reviews and creating a long list of live chat software products, companies must begin eliminating the options that won’t work for their business. The easiest way to do this is to first eliminate the products outside budget. Small businesses or startups should look at each product’s pricing plans to determine if the product will still be affordable as the company scales up. At this point, buyers should also eliminate products that don’t offer all the required features. **Conduct demos** Once a short list of about three to five products is ready, companies should begin reaching out to vendors to schedule demos. Demos allow buyers to take a closer look at each live chat solution’s functionality and ease of use. This may also be the first opportunity to glimpse each vendor’s onboarding style and service levels and determine if they are helpful and communicative and whether they are focusing too much on the sales pitch. #### Selection of Live Chat Software **Choose a selection team** The company’s software selection team should already consist of a project manager to manage the process from start to finish and an executive sponsor to ensure buy-in from the company’s decision makers. Naturally, the selection team should also include several employees who will be using the live chat daily, such as sales representatives or customer service agents. **Negotiation** Before signing a contract, buyers should make sure to negotiate for the best price and ask about any discounts for which their business may qualify. This is also the time to discuss implementation and onboarding services and payment plans. **Final decision** Finally, it’s time to decide on a live chat software and sign the dotted line. In the days and months after the purchase, buyers must monitor the company’s progress with the new product. Is the live chat working as intended? Have users fully adopted all the features? Will the product scale with the company’s growth? If the answer to any of these questions is “no,” the buyer should consider raising the concerns with the vendor. If they are unable to resolve these issues, it may be time to look for alternatives. ### Live Chat Software Trends **Screen sharing** Sometimes questions are easier to ask with visuals. To help prevent miscommunication, screen sharing allows the customer to show a support agent the basis of their question instead of communicating it through text. Since typing out questions can be a lengthy process for complex issues, screen sharing can help save time and prevent frustration for both the customer and the agent. **Automation** Using chatbots and automated responses for simple customer concerns means having an agent online 24/7 is not necessary. As artificial intelligence becomes more desirable to help businesses automate processes, live chat vendors continue to add features like intelligent responses and automated workflows to their products. These options ensure customers receive assistance at any hour, maintaining customer satisfaction and consistently generating leads. --- ## What Are the Most Common Questions About Live Chat Software? *AI-generated · Last updated: June 3, 2026* ### Which live chat software is best for ecommerce Based on G2 reviews, several products stand out for ecommerce teams that need fast messaging, centralized conversations, and support for order-related questions. Recent reviewers most often highlight unified inboxes, automation for repetitive requests, and better visibility into customer history across chat, email, and other channels. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — omnichannel support with ticket automation. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — case tracking with AI-assisted workflows. - [Fin](https://www.g2.com/products/fin) — answers simple questions using help content. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — ticketing, chat, and workflow flexibility. ### Best live chat options for business websites Based on G2 reviews, buyers looking at live chat options for business websites often focus on quick setup, easy agent workflows, and the ability to keep conversations organized across channels. Recent reviews show strong interest in tools that support live chat alongside email, phone, social, or help center experiences. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — ticketing and chat in one workspace. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — omnichannel case handling and automation. - [Fin](https://www.g2.com/products/fin) — automated answers for repetitive website questions. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — live chat with structured support workflows. ### Leading live chat apps to improve customer support Based on G2 reviews, the leading live chat apps in this category are the ones that help teams reduce repetitive work, keep context in one place, and respond across more than one channel. Recent reviewers repeatedly mention easier routing, quicker follow-up, and better visibility into customer history as key benefits when support volume increases. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — unified support across chat and email. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — centralized customer data and routing. - [Fin](https://www.g2.com/products/fin) — deflects repetitive Tier 1 questions. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — structured ticketing with multichannel support. ### What should buyers look for in live chat software According to verified users, the most important things to look for in live chat software are fast setup, a clear shared inbox, and the ability to manage conversations without jumping between tools. Recent reviews repeatedly mention chat combined with email, phone, or social channels in one workspace, along with automation for routing, canned replies, and follow-up. Buyers also care about knowledge base connections, chat history, and easy agent onboarding. Several reviews note that strong integrations and reporting help teams understand recurring questions and resolution workflows, while weak analytics, lag, or hard-to-manage customization can slow support down. ### What are the most important features in live chat software According to verified users, the most important features in live chat software are shared inboxes, live messaging, automation, and access to customer context during conversations. Across recent reviews, buyers consistently highlight routing rules, canned responses, chat history, and multichannel support as especially useful for keeping work organized. Knowledge base connections and self-service tools also matter because they help answer repetitive questions before an agent steps in. Many reviewers also value reporting, ticket tracking, and integrations with other systems so teams can follow conversations, collaborate internally, and maintain continuity across support interactions. Ease of use is a recurring theme, especially for onboarding new agents quickly.