# Mejor Gratis Software de chat en vivo - Página 11

## How Many Software de chat en vivo Products Does G2 Track?

**Total Products under this Category:** 463

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Software de chat en vivo Products?

**Por qué puedes confiar en las clasificaciones de software de G2:**

- 30 Analistas y Expertos en Datos
- 100,600+ Reseñas auténticas
- 463+ Productos
- Clasificaciones Imparciales

Las clasificaciones de software de G2 se basan en reseñas de usuarios verificadas, moderación rigurosa y una metodología de investigación consistente mantenida por un equipo de analistas y expertos en datos. Cada producto se mide utilizando los mismos criterios transparentes, sin colocación pagada ni influencia del proveedor. Aunque las reseñas reflejan experiencias reales de los usuarios, que pueden ser subjetivas, ofrecen información valiosa sobre cómo funciona el software en manos de profesionales. Juntos, estos aportes impulsan el G2 Score, una forma estandarizada de comparar herramientas dentro de cada categoría.

## G2 Grid® for Software de chat en vivo
 ![G2 Grid® for Software de chat en vivo plotting products by satisfaction and market presence](https://www.g2.com/es/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, y Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/es/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

**Sponsored**

### Fin

Fin es un único Agente de Atención al Cliente que puede asumir diferentes roles, dependiendo de lo que necesite la conversación. Fin puede manejar ventas, servicio y más, todo como parte de una experiencia continua para el cliente. Beneficios clave del Agente de IA Fin: - Automatiza tareas complejas como reembolsos, disputas de transacciones y resolución de problemas técnicos. - Fácil de configurar con una experiencia sin código que cualquiera en tu equipo puede gestionar. - Funciona con cualquier mesa de ayuda, incluyendo Salesforce, HubSpot y Freshdesk, sin necesidad de migración. - Asequible a escala con precios que comienzan en solo $0.99 por resultado. - Proporciona visibilidad y control completos a través de herramientas para analizar, entrenar, probar y desplegar Fin en todos los canales. - Involucra a los compradores mientras exploran tu sitio, proporcionando respuestas instantáneas y relevantes cuando la intención es más alta. - Acerca a los prospectos a una decisión, respondiendo preguntas sobre precios y características, abordando objeciones y emparejando soluciones con sus necesidades. - Cierra oportunidades guiando a los compradores calificados al siguiente paso correcto: reservar reuniones, iniciar pruebas o pasar a ventas con todo el contexto. Cómo funciona: Fin combina IA generativa con reglas determinísticas para actuar como tus mejores agentes humanos. Puedes darle a Fin instrucciones detalladas, paso a paso, y las seguirá con rapidez y fiabilidad, reduciendo el tiempo de resolución y mejorando la satisfacción del cliente. Bajo el capó, Fin está impulsado por Fin APEX 1.0, el modelo de mayor rendimiento y más rápido para servicio al cliente. Cada capa está optimizada para precisión, velocidad y fiabilidad, por lo que Fin puede manejar grandes volúmenes y consultas complejas con confianza. Prueba de rendimiento: - Fin resuelve el 67% de las consultas de los clientes en promedio, con tasas de hasta el 93% para algunos equipos. - Confiado por más de 6,000 equipos de servicio al cliente, incluidas las principales empresas de IA del mundo como Anthropic. - En pruebas independientes, Fin superó consistentemente a los competidores, ofreciendo tasas de resolución más altas que Forethought, Decagon y otros. Clasificado como el Agente de IA #1 en G2, con el mayor número de reseñas.

[Visitar sitio web](https://www.g2.com/es/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-10T19%3A34%3A17Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3270&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fes%2Fcategories%2Flive-chat%2Ffree%3Fcategory_id%3Dlive-chat-software%26page%3D11&secure%5Btoken%5D=b6cecb34cb473621c758260f70943c2428832ed9b3ea79c8cf74ccd81dffb180&secure%5Burl%5D=https%3A%2F%2Fwww.fin.ai%2Fdrlp%2Fai-agent&secure%5Burl_type%5D=custom_url)

### [Myna](https://www.g2.com/products/myna/reviews)

Myna is an AI agent platform for lead engagement automation that helps businesses qualify prospects, book appointments, and manage follow-ups. Myna is highly regarded for developing a model specific for natural, conversational, text-based chatting. This platform enables omni-channel campaigns that can be set up by anyone- without code experience or prompt engineering. Myna is a software built for agencies and service-based businesses, using a state-aware decisional engine that allows its agents to reason over conversation context and perform actions dynamically, rather than following fixed workflow logic. This makes it suited for use cases like inbound lead response, data reactivation, appointment scheduling, and multi-step qualification sequences across industries including HVAC, roofing, solar, real estate, insurance, and marketing. Myna agents are configured through a guided setup process that includes defining business details, creating a knowledge base, and customizing agent personality — no technical background required. If you're using SMS, the platform handles Twilio-powered SMS provisioning and A2P 10DLC compliance registration internally, removing the need for third-party API setup. Myna also enabled additional channels such as Email, WhatsApp, Instagram, Facebook, Telegram, and more. Key features include: Conversational Scheduling — Agents read and modify calendar availability, check for conflicts, and book appointments through dialogue without requiring booking links Multi-Layered Knowledge Base — Supports URL, document, and plain-text uploads with tagging and layering across multiple knowledge bases Custom Qualification Fields — Agents collect qualifying information during conversation and automatically sync it to custom contact fields Agent Summary Reports — At conversation close, the agent generates a summary, engagement assessment, and recommended next steps Agent Characterization — A proprietary character builder with personality sliders allows businesses to define tone, style, and brand alignment Myna is available on a free tier for building and deploying agents, with paid plans offering expanded usage limits, additional channels, and advanced features.

**Average Rating:** 5.0/5.0

**Total Reviews:** 39

#### How Do G2 Users Rate Myna?

- **Lead Development:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Myna?

- **Seller:** [Myna](https://www.g2.com/sellers/myna)
- **Company Website:** myna.cx
- **Year Founded:** 2024
- **HQ Location:** N/A
- **Twitter:** @mynacx
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=864809fe4a8dc55899628752c602e4c83057e59351ead8d4df8c9e4cc38fadb4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmyna-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 38% Small, 33% Medium

#### What Are Recent G2 Reviews of Myna?

**["Effortlessly Updates Our AI, Streamlines Customer Interactions"](https://www.g2.com/survey_responses/myna-review-13061491)**

**Rating:** 5.0/5.0 stars

_— Keith B._

[Read full review](https://www.g2.com/survey_responses/myna-review-13061491)

**["The built in lead nurturing keeps opportunities warm automatically"](https://www.g2.com/survey_responses/myna-review-13038939)**

**Rating:** 5.0/5.0 stars

_— Karen D._

[Read full review](https://www.g2.com/survey_responses/myna-review-13038939)

### [ProProfs Help Desk](https://www.g2.com/products/proprofs-help-desk/reviews)

ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently. Key features of ProProfs Help Desk: Fast and effective ticket resolution ProProfs Help Desk plays a critical role in fast and effective ticket resolution, as tickets are assigned to the concerned individuals and teams. Tickets get resolved faster due to ticket prioritization, internal commenting and canned responses. Shared Inbox ProProfs helpdesk ticketing system enables managers and system administrators to efficiently manage customer-facing inboxes such as contact@, billing@, help@, support@, and sales@. Admin can assign tickets for faster resolution. Canned Responses Canned responses help agents to automatically communicate with their customers and also maintain brand consistency. Your customers don’t have to wait for an answer until the resolution of their queries. On the part of the agents, they don’t have to waste their time and energy in answering the same queries. Issue Tracking Tracking customer issues, requests, and bugs is a primary feature of ProProfs Help Desk system. Tickets are not missed, left unattended or, unresolved using this customer support tool. Reporting and Analytics ProProfs Help Desk comes integrated with a survey tool that enables businesses to capture customer feedback in real-time through customer and NPS (Net Promoter Score) surveys. The customer feedback helps to improve agent performance and customer experience. ProProfs Help Desk comes packed with other powerful features as well.

**Average Rating:** 4.7/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate ProProfs Help Desk?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind ProProfs Help Desk?

- **Seller:** [ProProfs](https://www.g2.com/sellers/proprofs)
- **Year Founded:** 2009
- **HQ Location:** Los Angeles, CA
- **Twitter:** @ProProfs  
4,731 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9acb8211ef0b8540d9c8ef7ba6681ff4d087fdc62ea17b3bc0a016852fbdef85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9492925%2F&secure%5Burl_type%5D=linkedin_company_website)  
215 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 83% Small, 22% Medium

#### What Are Recent G2 Reviews of ProProfs Help Desk?

**["Their support team is super-friendly & always available!"](https://www.g2.com/survey_responses/proprofs-help-desk-review-5472385)**

**Rating:** 4.5/5.0 stars

_— Saurabh A._

[Read full review](https://www.g2.com/survey_responses/proprofs-help-desk-review-5472385)

**["Loaded with robust ticketing features"](https://www.g2.com/survey_responses/proprofs-help-desk-review-5409402)**

**Rating:** 4.5/5.0 stars

_— Ashu R._

[Read full review](https://www.g2.com/survey_responses/proprofs-help-desk-review-5409402)

#### What Are G2 Users Discussing About ProProfs Help Desk?

- [What is ProProfs Help Desk used for?](https://www.g2.com/discussions/what-is-proprofs-help-desk-used-for)

### [Revelation helpdesk](https://www.g2.com/products/revelation-helpdesk/reviews)

Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation helpdesk delivers the power and flexibility to lift you up to the next level rather than stand in your way.

**Average Rating:** 4.6/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate Revelation helpdesk?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 5.0/10 (Category avg: 8.5/10)
- **Customization :** 7.5/10 (Category avg: 8.5/10)
- **Co-Browsing:** 6.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Revelation helpdesk?

- **Seller:** [Revelation helpdesk](https://www.g2.com/sellers/revelation-helpdesk)
- **Year Founded:** 2001
- **HQ Location:** Westport, CT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0edab64af87ecd7fb58abffb76211e94269435b861da1951e0b886e00e551609&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F48320815&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 38% Medium, 38% Small

#### What Do G2 Reviewers Say About Revelation helpdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Revelation Helpdesk **easy to use** , benefiting from simple onboarding and seamless integration with Outlook.
- Users value the **excellent customer support** provided by Revelation Helpdesk, enhancing their virtual support experience significantly.
- Users value the **efficiency** of Revelation helpdesk, thanks to its easy onboarding and integration with Outlook.
- Users find Revelation helpdesk to be **easy and straightforward** , ensuring a smooth onboarding and daily usage experience.
- Users value the **efficient case management** of Revelation Helpdesk, enhancing their virtual customer support experience significantly.

##### Cons

- Users find the **limited features** in the basic package restrict helpful functionalities like chat and self-search options.
- Users find the **limited features in the basic package** hinder chat and self-search efficiency in Revelation helpdesk.
- Users find the **limited chat functionality** in the basic package hinders efficiency and flexibility in support.
- Users find the **reporting and data export features limited** , suggesting improvements for richer datasets would be beneficial.
- Users find the **inadequate reporting** options in Revelation helpdesk limit their ability to track performance effectively.

#### What Are Recent G2 Reviews of Revelation helpdesk?

**["Increased our first contact resolution ratios."](https://www.g2.com/survey_responses/revelation-helpdesk-review-10368544)**

**Rating:** 4.5/5.0 stars

_— Ofertare G._

[Read full review](https://www.g2.com/survey_responses/revelation-helpdesk-review-10368544)

**["Revelation Helpdesk Support Review"](https://www.g2.com/survey_responses/revelation-helpdesk-review-10488724)**

**Rating:** 5.0/5.0 stars

_— Aishwerya N._

[Read full review](https://www.g2.com/survey_responses/revelation-helpdesk-review-10488724)

#### What Are G2 Users Discussing About Revelation helpdesk?

- [What does Revelation Helpdesk do?](https://www.g2.com/discussions/what-does-revelation-helpdesk-do)
- [What is the use of Revelation Helpdesk?](https://www.g2.com/discussions/what-is-the-use-of-revelation-helpdesk)
- [What are the benefits of help desk software?](https://www.g2.com/discussions/what-are-the-benefits-of-help-desk-software)
- [What are the features of help desk software?](https://www.g2.com/discussions/revelation-helpdesk-what-are-the-features-of-help-desk-software)

### [ZyraTalk](https://www.g2.com/products/zyratalk/reviews)

ZyraTalk is an AI voice assistant and answering service platform built for service-based businesses that can't afford to miss a call. Designed to turn missed calls into revenue opportunities, ZyraTalk's AI customer service representative (CSR) works 24/7 to answer phone calls, book jobs, reschedule appointments, capture leads, and answer common customer questions—so businesses never miss a beat, even after hours or when phone lines are full. Most businesses miss anywhere from 15% to 35% of their phone calls, costing them thousands—sometimes millions—in lost opportunities. ZyraTalk closes that gap. Its AI handles calls just like a human team member would, understanding caller intent and responding naturally in real time. When a call requires a person, the AI routes it to the right team member, and for urgent situations like a 3AM plumbing emergency, it can call and text your on-call technician automatically. ZyraTalk goes beyond simply answering phones. The platform integrates with your CRM, booking calendar, and dispatch board to run advanced workflows that create jobs, customer records, and follow-up tasks. Every call comes with a detailed report including a transcript, recording, key data points, company notes, and a log of who was notified, giving you full visibility into customer interactions. Key offerings include Frontline AI with Human Backup, AI Webchat for customers who prefer to type rather than call, and Advanced Analytics that turn conversation data into actionable insights. ZyraTalk is fully customizable to your services, hours, service areas, pricing, and brand voice, so the AI sounds like a natural extension of your own team rather than a robotic script. Trusted by thousands of businesses, ZyraTalk primarily serves home service providers such as plumbers, HVAC technicians, electricians, and cleaning companies, as well as multi-location franchises, legal practices, healthcare providers, and other service businesses. Most customers are up and running within a few days to two weeks, supported by dedicated onboarding, live support, and ongoing optimization. ZyraTalk helps service businesses capture more leads, improve customer support, and scale with confidence.

**Average Rating:** 4.9/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate ZyraTalk?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind ZyraTalk?

- **Seller:** [ZyraTalk](https://www.g2.com/sellers/zyratalk)
- **Year Founded:** 2018
- **HQ Location:** Phoenix, US
- **Twitter:** @ZyraTalk  
16 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1b864164227b222d1872875f619aa9dc27fea2eca616fb4c6b0dd4a056a49b93&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzyratalk%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Are Recent G2 Reviews of ZyraTalk?

**["ZyraTalk puts their Customers First!"](https://www.g2.com/survey_responses/zyratalk-review-4612909)**

**Rating:** 5.0/5.0 stars

_— Joshua R._

[Read full review](https://www.g2.com/survey_responses/zyratalk-review-4612909)

**["ZyraTalk is a game changer for AI chat and AI calling for Trades Business's"](https://www.g2.com/survey_responses/zyratalk-review-10443897)**

**Rating:** 5.0/5.0 stars

_— Chase B._

[Read full review](https://www.g2.com/survey_responses/zyratalk-review-10443897)

#### What Are G2 Users Discussing About ZyraTalk?

- [What is ZyraTalk used for?](https://www.g2.com/discussions/what-is-zyratalk-used-for)

### [ConnectiveOne (ex Kwizbot)](https://www.g2.com/products/connectiveone-ex-kwizbot/reviews)

Connective One is an omnichannel AI communication platform that automates customer service, sales, marketing, human resources, and internal communications within companies. The main goal of Connective One is to provide the most convenient and fastest customer service possible. Our product allows clients to get answers to their questions much faster, while operators can focus on more complex queries as Connective One handles routine processes. The functionality of Connective One includes: -AI Copilot: AI-generated responses to customer questions for quick operator replies. No need to spend time searching for information to respond – AI does it all for the operator, who only needs to send the message. -AI Tools: Internal operator assistant. -AI Fast Line: An AI tool that independently processes customer inquiries according to your knowledge base. No more AI "hallucinations" as you regulate and manage the responses. Fast Line handles up to 70% of typical customer queries, saving your managers' time. -Omnichannel: Connect all messengers, social networks, and email. - Operator Panel: Handles inquiries from all communication channels in a single window. Operators do not waste time switching between tabs, making communication easy and ensuring no customers are lost. -Scenario Builder: Create unique customer service workflows and easily make changes to them. -Contact Center PRO: Analytics of operator performance to view important metrics. -Question Categorizer: Easily segment and manage inquiries. -Macros: Routine processes that can be launched with one click, such as checking the status of an order or creating a deal card in the CRM system. -Mailing: Inform customers about your unique offers and promotions across all communication channels. -Easy and customizable integrations: Quick and simple connection to your customer relationship management systems. -Voice transcriber: Converts voice requests into text for more efficient processing. -Live chat: Provides instant customer support in real-time 24/7

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate ConnectiveOne (ex Kwizbot)?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind ConnectiveOne (ex Kwizbot)?

- **Seller:** [Evergreen](https://www.g2.com/sellers/evergreen-8389db90-e80b-4d2c-84da-f588e0a3f4dd)
- **Year Founded:** 2009
- **HQ Location:** Подольский район, UA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=123bd931e70e0a6f3fc9bd36fb7ab711f0484674d1a09ecfedc713eeb57541d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fevergreen-it-development-support-%2526-service%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of ConnectiveOne (ex Kwizbot)?

**["ConnectiveOne helped OKWINE reduce hotline load and deliver faster, smarter customer service"](https://www.g2.com/survey_responses/connectiveone-ex-kwizbot-review-12541372)**

**Rating:** 5.0/5.0 stars

_— Федір ._

[Read full review](https://www.g2.com/survey_responses/connectiveone-ex-kwizbot-review-12541372)

**["A reliable omnichannel platform that genuinely reduces support workload"](https://www.g2.com/survey_responses/connectiveone-ex-kwizbot-review-12537468)**

**Rating:** 5.0/5.0 stars

_— Anastasiia C._

[Read full review](https://www.g2.com/survey_responses/connectiveone-ex-kwizbot-review-12537468)

### [Helpmonks](https://www.g2.com/products/helpmonks/reviews)

Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your email workload and ease the burden on your team's emails. Furthermore, Helpmonks has a Live-Chat option included in each plan and a mighty Email Marketing Platform for email campaigns and automated email triggers. Moreover, Helpmonks is the only shared inbox tool that offers multiple deployments models - SaaS (hosted), dedicated Cloud servers, and On-Premise (self-hosted) options and is priced per mailbox and NOT per user. Helpmonks is a shared mailbox software that empowers your team to collaborate on email conversations. Helpmonks makes all your shared mailboxes available in a central location, so your organization gains transparency and insight into all your team emails. For every team member. In the office, at home, or for remote teams. Besides, Helpmonks works with every email provider so you can continue using the tools that you already know and use. Our customers tell us -"Helpmonks just works."

**Average Rating:** 4.3/5.0

**Total Reviews:** 26

#### How Do G2 Users Rate Helpmonks?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Helpmonks?

- **Seller:** [Helpmonks](https://www.g2.com/sellers/helpmonks)
- **Year Founded:** 2013
- **HQ Location:** Syracuse, New York
- **Twitter:** @helpmonks  
2,086 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ff5ad7abe9ab1406be4f4ed6d31c269fdf12d024968b8ce5ba9b6da9b119406e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelpmonks%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 73% Small, 27% Medium

#### What Do G2 Reviewers Say About Helpmonks?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **efficient email organization and search functionality** provided by Helpmonks, enhancing their workflow.
- Users commend the **effective email organization and search functionality** in Helpmonks, enhancing their productivity significantly.
- Users appreciate the **email tracking** feature of Helpmonks, allowing for efficient searching and organization of emails.
- Users value the **effective organization and labeling** of emails, making past searches efficient and user-friendly.

##### Cons

- Users often experience **random shutdowns** with Helpmonks, feeling uninformed about issue resolutions and updates.
- Users are frustrated with **poor notifications** about issues, leaving them uninformed during random shutdowns.
- Users report frequent **random shutdowns** , with a lack of communication regarding fixes, impacting their experience negatively.
- Users are frustrated by the **slow loading** times, leading to delays and a negative impact on productivity.
- Users experience **random shutdowns** with Helpmonks, feeling uninformed about resolution timelines during crashes.

#### What Are Recent G2 Reviews of Helpmonks?

**["Fantastic Email Support Service for Any Business"](https://www.g2.com/survey_responses/helpmonks-review-4399981)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/helpmonks-review-4399981)

**["Much needed tech solutions for better email management with best in class customer support!"](https://www.g2.com/survey_responses/helpmonks-review-4621549)**

**Rating:** 4.5/5.0 stars

_— Verified User in Real Estate_

[Read full review](https://www.g2.com/survey_responses/helpmonks-review-4621549)

#### What Are G2 Users Discussing About Helpmonks?

- [What is Helpmonks used for?](https://www.g2.com/discussions/what-is-helpmonks-used-for)

### [ICE Chat](https://www.g2.com/products/ice-chat/reviews)

Contact/Call Centers, any website that experiences a good flow of visitors, organizations that need to support online customers, e-commerce websites. Integrated Customer Engagement (ICE) offers a perfect software solution for businesses to overcome the challenges of today's competitive environment. ICE has Chat, Email, Custom application, and Quality Assurance, all integrated, and allows you an easy switch over for different functionalities. ICE has been uniquely designed to offer different solutions built upon a common platform while still being independently operational. ICE ensures greater Customer Engagement. Also, deliver top-notch customer service with integrated AI-enabled Chatbot to scale your support, sales, and marketing goals through actionable analytics, seamless integration, auto-distribution of chats, and email integration for an absolute omnichannel customer experience.

**Average Rating:** 4.7/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate ICE Chat?

- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 5.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind ICE Chat?

- **Seller:** [Etech Global Services](https://www.g2.com/sellers/etech-global-services-ef01de7f-cab5-45a5-8ebc-4496d028017b)
- **Year Founded:** 2003
- **HQ Location:** Nacogdoches, Texas, United States
- **Twitter:** @EtechGS  
1,939 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2639d0c3dd22acf09f7a7ab2c4a403f7c1b09a5fad481bc67aa7c8d577739703&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fetech-global-services&secure%5Burl_type%5D=linkedin_company_website)  
3,210 employees on LinkedIn®
- **Ownership:** Private

#### Who Uses This Product?

- **Company Size:** 100% Small, 33% Medium

#### What Are Recent G2 Reviews of ICE Chat?

**["Seamless communication through Ice Chat!"](https://www.g2.com/survey_responses/ice-chat-review-8722445)**

**Rating:** 4.5/5.0 stars

_— Madhu B._

[Read full review](https://www.g2.com/survey_responses/ice-chat-review-8722445)

**["A precious asset, in addressing our customer communication challenges."](https://www.g2.com/survey_responses/ice-chat-review-8730020)**

**Rating:** 4.5/5.0 stars

_— Fernanda B._

[Read full review](https://www.g2.com/survey_responses/ice-chat-review-8730020)

### [Lime Talk](https://www.g2.com/products/lime-talk/reviews)

Easy to use live chat software for your website. Affordable prices, mobile support.

**Average Rating:** 4.8/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Lime Talk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Lime Talk?

- **Seller:** [Lime Inspirations, s.r.o.](https://www.g2.com/sellers/lime-inspirations-s-r-o)
- **HQ Location:** Prague, Czech Republic
- **Twitter:** @LimeTalk\_com  
12 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82e4884ee0860fbdf110f4af076c6a65263952a0b30f02b45aeb10117e16f204&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flime-inspirations-s-r-o&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Lime Talk?

**["Software for entrepreneur who cares about his business to large companies."](https://www.g2.com/survey_responses/lime-talk-review-2982294)**

**Rating:** 5.0/5.0 stars

_— Rafael D._

[Read full review](https://www.g2.com/survey_responses/lime-talk-review-2982294)

**["Lime Talk live chat on your website."](https://www.g2.com/survey_responses/lime-talk-review-2932892)**

**Rating:** 5.0/5.0 stars

_— Joseph L._

[Read full review](https://www.g2.com/survey_responses/lime-talk-review-2932892)

#### What Are G2 Users Discussing About Lime Talk?

- [What is Lime Talk used for?](https://www.g2.com/discussions/what-is-lime-talk-used-for)

### [oct8ne](https://www.g2.com/products/oct8ne/reviews)

Oct8ne is the only visual chat (livechat, chatbot & Messaging) with integrated catalog to show and recommend products in real-time to your customers. Offer 24/7 personalized assistance through human agents or chatbot through your social channels as well as on your e-shop. Integration with chatGPT for a more humanized experienced with our chatbot.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate oct8ne?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 9.2/10 (Category avg: 8.5/10)
- **Customization :** 9.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind oct8ne?

- **Seller:** [Oct8ne](https://www.g2.com/sellers/oct8ne)
- **Year Founded:** 2016
- **HQ Location:** Barcelona, ES
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=44ed6cabad9a5b2b0a406adabdac9c69151d7e3d99769aa8fb78d2e34ff460fb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foct8ne-es%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of oct8ne?

**["Essential for any ecommerce"](https://www.g2.com/survey_responses/oct8ne-review-10860374)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/oct8ne-review-10860374)

**["Outstanding customer service"](https://www.g2.com/survey_responses/oct8ne-review-11656324)**

**Rating:** 5.0/5.0 stars

_— Soraya P._

[Read full review](https://www.g2.com/survey_responses/oct8ne-review-11656324)

### [phpFreeChat](https://www.g2.com/products/phpfreechat/reviews)

phpFreeChat is an opensoruce live chat tool for websites.

**Average Rating:** 3.8/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate phpFreeChat?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 9.4/10 (Category avg: 8.5/10)
- **Customization :** 8.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.8/10 (Category avg: 8.1/10)

#### Who Is the Company Behind phpFreeChat?

- **Seller:** [phpFreeChat](https://www.g2.com/sellers/phpfreechat)
- **HQ Location:** N/A
- **Twitter:** @phpfreechat  
441 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of phpFreeChat?

**["Easy to set-up chat"](https://www.g2.com/survey_responses/phpfreechat-review-1947769)**

**Rating:** 4.5/5.0 stars

_— Vincent Z._

[Read full review](https://www.g2.com/survey_responses/phpfreechat-review-1947769)

**["PHPFreeChat"](https://www.g2.com/survey_responses/phpfreechat-review-7842343)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/phpfreechat-review-7842343)

#### What Are G2 Users Discussing About phpFreeChat?

- [What is phpFreeChat used for?](https://www.g2.com/discussions/what-is-phpfreechat-used-for)

### [Sceyt](https://www.g2.com/products/sceyt/reviews)

Sceyt's APIs enable quick and seamless integration of in-app communication features into any web or mobile application. Our chat solutions support a wide range of functionalities beyond text messaging, including voice messages, file sharing, unlimited message storage, and more, catering to industries such as e-commerce, healthcare, e-learning, gaming, travel, and fintech. Sceyt's SDKs, APIs, and customizable UI Kits are designed for seamless integration and ease of use. Security is our priority. With encryption both in transit and at rest, along with SOC2 compliance, your data is fully protected. The solutions are built to scale with your business, accommodating growing user bases and evolving needs. With detailed, user-friendly documentation, setting up and integrating Sceyt’s communication tools is straightforward, allowing you to enhance your web and mobile application with a dynamic and versatile messaging experience.

**Average Rating:** 5.0/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Sceyt?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Lead Development:** 9.2/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 6.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Sceyt?

- **Seller:** [Sceyt](https://www.g2.com/sellers/sceyt)
- **Year Founded:** 2021
- **HQ Location:** Yerevan, AM
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=66d0b49630df0440f7a52cbe4094adeb6e5fff48c1c285dd4055f652f81a4e2b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsceyt%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Do G2 Reviewers Say About Sceyt?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Sceyt for its **excellent customer support** , providing quick solutions and dedicated assistance 24/7.
- Users value the **ease of use** of Sceyt, appreciating its seamless integration and user-friendly features for effective communication.
- Users find Sceyt's **implementation ease** exceptional, benefiting from seamless integration and outstanding customer support.
- Users value the **customizable chat functionality** of Sceyt for seamless integration and efficient customer support.
- Users find the **easy setup** with Sceyt highly beneficial for quick integration and seamless middleware creation.

##### Cons

- Users struggle with **poor documentation** that hinders understanding and customization of Sceyt features effectively.
- Users face **chat functionality issues** with Sceyt, requiring extra steps for permissions and middleware setups.
- Users find the **Developer Dependency** burdensome, needing API or middleware for certain permissions in the Mobile SDK.
- Users find the lack of **official documentation** makes deep customizations challenging and difficult to grasp.
- Users face a **steep learning curve** due to the lack of official documentation for in-depth customisation.

#### What Are Recent G2 Reviews of Sceyt?

**["Great experience all around"](https://www.g2.com/survey_responses/sceyt-review-12110800)**

**Rating:** 5.0/5.0 stars

_— Berj M._

[Read full review](https://www.g2.com/survey_responses/sceyt-review-12110800)

**["Plug and Play solution for your business with your need,"](https://www.g2.com/survey_responses/sceyt-review-10786206)**

**Rating:** 5.0/5.0 stars

_— Darshan V._

[Read full review](https://www.g2.com/survey_responses/sceyt-review-10786206)

### [SparrowDesk](https://www.g2.com/products/sparrowdesk/reviews)

SparrowDesk is an AI-first customer support platform powered by Zoona AI, designed to help teams resolve customer conversations faster and more consistently at scale. It unifies email and live chat into a single omnichannel inbox, giving support teams full visibility into every customer interaction. At the core of SparrowDesk is Zoona AI, which brings intelligence directly into the support workflow. Zoona AI includes AI Agents that automatically handle routine customer queries with accurate, on-brand responses, and an AI Copilot that assists human agents with instant conversation summaries and smart reply suggestions. Together, they reduce repetitive work while keeping humans in control of complex issues. Beyond AI, SparrowDesk provides essential support operations tools such as Service Level Agreements (SLAs), customizable ticket views, macros, and real-time analytics. These features help teams stay organized, meet response targets, and gain visibility into performance. Designed for scale, SparrowDesk supports multi-brand and multilingual support with role-based access controls for growing teams.

**Average Rating:** 4.6/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate SparrowDesk?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind SparrowDesk?

- **Seller:** [SurveySparrow Inc.](https://www.g2.com/sellers/surveysparrow-inc)
- **Year Founded:** 2017
- **HQ Location:** Palo Alto, California
- **Twitter:** @surveysparrow  
904 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=248da59de43d290d61a268b03f756c7baccd51a41fd31fe328358aeb784d8fa4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13253328&secure%5Burl_type%5D=linkedin_company_website)  
412 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 17% Large

#### What Do G2 Reviewers Say About SparrowDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **AI assistance** in SparrowDesk for its efficiency and seamless support experience.
- Users appreciate the **AI assistance** in SparrowDesk for enhancing efficiency and simplifying daily support management.
- Users appreciate the **ease of assignment management** with all tasks centralized, enhancing team productivity and support. 
- Users appreciate the **automated responses** feature, making support management and team onboarding efficient and consistent.
- Users value the **ease of use** of SparrowDesk, streamlining support management and onboarding with a clean UI.

##### Cons

- Users find that the **automation complexity** in SparrowDesk is challenging due to limited integrations and time-consuming settings.
- Users face **integration issues** with unavailable tools and complicated automation settings that require time to adjust.
- Users are disappointed by the **lack of integrations** with essential tools, leading to limited functionality.
- Users express frustration with **limited automation** options, as some integrations are still unavailable and require extensive adjustments.
- Users find the **limited integrations** with SparrowDesk frustrating, hindering their automation efficiency and overall productivity.

#### What Are Recent G2 Reviews of SparrowDesk?

**["User-Friendly with Stellar AI Assistance"](https://www.g2.com/survey_responses/sparrowdesk-review-12433338)**

**Rating:** 4.5/5.0 stars

_— Robin J._

[Read full review](https://www.g2.com/survey_responses/sparrowdesk-review-12433338)

**["Clean support tool with a very low learning curve not overwhelming like other platforms"](https://www.g2.com/survey_responses/sparrowdesk-review-12631523)**

**Rating:** 5.0/5.0 stars

_— Akhila K._

[Read full review](https://www.g2.com/survey_responses/sparrowdesk-review-12631523)

### [SupportGenie](https://www.g2.com/products/supportgenie/reviews)

SupportGenie, develops B2B hardware support solutions that make resolving hardware issues easier and faster. Troubleshooting the end user's problems in the field can be resolved quickly by amplifying answers with video assistance, augmented reality and AI. Leverage machine learning and computer vision to identify and pre-screen trouble areas, further reducing the time needed for customers to wait for support specialists. Our user-friendly tools eliminate the need for frustrating phone calls, delayed emails, and complicated technical jargon, making it quick, simple, and stress-free to resolve hardware issues remotely on a smartphone. Better hardware support tools make for better customer experiences!

**Average Rating:** 4.7/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate SupportGenie?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 9.4/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.5/10 (Category avg: 8.1/10)

#### Who Is the Company Behind SupportGenie?

- **Seller:** [SupportGenie](https://www.g2.com/sellers/supportgenie)
- **Year Founded:** 2016
- **HQ Location:** San Jose, US
- **Twitter:** @supportgenie  
441 Twitter followers
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=070e0c7f074e8ec3ebd33c1641f5dd2d129f6c8d17c294e1787ad4092ca1e8ad&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fsupportgenie&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of SupportGenie?

**["Reviewing SupportGenie"](https://www.g2.com/survey_responses/supportgenie-review-8481748)**

**Rating:** 4.5/5.0 stars

_— sierra k._

[Read full review](https://www.g2.com/survey_responses/supportgenie-review-8481748)

**["A Real Genie to save your Clients. !!"](https://www.g2.com/survey_responses/supportgenie-review-8583944)**

**Rating:** 4.5/5.0 stars

_— Richa S._

[Read full review](https://www.g2.com/survey_responses/supportgenie-review-8583944)

### [Supsis AI](https://www.g2.com/products/supsis-ai/reviews)

Supsis AI is an AI-powered omnichannel customer communication platform that helps businesses manage customer interactions, automate workflows, and deliver exceptional customer experiences from a single workspace. By bringing together live support, AI agents, automation, CRM capabilities, and multiple communication channels, Supsis AI enables teams to respond faster, improve productivity, and build stronger customer relationships. The platform unifies conversations from WhatsApp, Instagram, Facebook Messenger, Telegram, email, web live chat, and other digital channels into one intelligent inbox. With built-in AI agents, visual automation, live support tools, customer profiles, voice and video communication, and real-time analytics, businesses can streamline operations while providing personalized support at every stage of the customer journey. Supsis AI is designed for organizations of all sizes across industries including retail, e-commerce, healthcare, hospitality, education, finance, telecommunications, and professional services. Flexible integrations, APIs, and enterprise-grade security make it easy to connect with existing business systems while maintaining compliance with regulations such as GDPR and KVKK. Whether you're looking to improve customer support, automate repetitive tasks, increase sales, or scale customer engagement across multiple channels, Supsis AI provides a flexible, AI-driven platform that grows with your business.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Supsis AI?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Supsis AI?

- **Seller:** [Softcand](https://www.g2.com/sellers/softcand)
- **Year Founded:** 2020
- **HQ Location:** Istanbul, TR
- **Twitter:** @supsisai
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c7fdfdcd525c0cfd0ef4d88d48cfb1ce5b576a061e32ba8986d13863566bf54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsupsis-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small

#### What Do G2 Reviewers Say About Supsis AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **affordable pricing** of Supsis, enabling streamlined customer management without high costs.
- Users love the **ease of use** of Supsis, successfully managing all tasks on a single platform seamlessly.

#### What Are Recent G2 Reviews of Supsis AI?

**["Finally, I found what I’ve been looking for!!!"](https://www.g2.com/survey_responses/supsis-ai-review-9698129)**

**Rating:** 5.0/5.0 stars

_— oğuzhan g._

[Read full review](https://www.g2.com/survey_responses/supsis-ai-review-9698129)

**["Outstanding Customer Support and User-Friendly Interface!"](https://www.g2.com/survey_responses/supsis-ai-review-8889830)**

**Rating:** 5.0/5.0 stars

_— Furkan A._

[Read full review](https://www.g2.com/survey_responses/supsis-ai-review-8889830)

#### What Are G2 Users Discussing About Supsis AI?

- [What is Supsis used for?](https://www.g2.com/discussions/what-is-supsis-used-for)

### [ThinkOwl](https://www.g2.com/products/thinkowl/reviews)

ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.

**Average Rating:** 4.6/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate ThinkOwl?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 7.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind ThinkOwl?

- **Seller:** [ThinkOwl](https://www.g2.com/sellers/thinkowl)
- **Year Founded:** 2017
- **HQ Location:** Orlando, Florida
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c8aed99498095db501bc0103e6b7b1c1c25ef1cfdc9f2cc2254e35c6d9ac9fa8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17887378&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 20% Large

#### What Do G2 Reviewers Say About ThinkOwl?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **user-friendly interface** of ThinkOwl, facilitating seamless integration and enhancing organizational efficiency.
- Users appreciate the **excellent customer support** provided by ThinkOwl, enhancing their overall experience with the software.
- Users value the **easy integrations** of ThinkOwl, simplifying organization and enhancing customer interaction efficiency.
- Users appreciate the **seamless integration** of ThinkOwl, enhancing organization and improving response efficiency for customer inquiries.
- Users love the **user-friendly interface** of ThinkOwl, making work schedule management simple and efficient.

##### Cons

- The **learning curve is steep** for new users of ThinkOwl, requiring improved onboarding and streamlined setup processes.
- Users find the **automation complexity** of ThinkOwl overwhelming, particularly during initial configuration and setup.
- Users report encountering **multiple bugs** , although many were resolved in later updates.
- Users report occasional **call issues** with ThinkOwl, including hangs and high premium costs affecting satisfaction.
- Users find ThinkOwl's **premium costs quite expensive** and occasionally encounter hanging issues during use.

#### What Are Recent G2 Reviews of ThinkOwl?

**["Game-Changer for Customer Support"](https://www.g2.com/survey_responses/thinkowl-review-10610873)**

**Rating:** 4.0/5.0 stars

_— Archer S._

[Read full review](https://www.g2.com/survey_responses/thinkowl-review-10610873)

**["It's very useful tool for business like customer support."](https://www.g2.com/survey_responses/thinkowl-review-10954420)**

**Rating:** 5.0/5.0 stars

_— Rakhi P._

[Read full review](https://www.g2.com/survey_responses/thinkowl-review-10954420)

#### What Are G2 Users Discussing About ThinkOwl?

- [What is ThinkOwl used for?](https://www.g2.com/discussions/what-is-thinkowl-used-for)

- [‹ Prev‹ Prev](/es/categories/live-chat/free?category_id=live-chat-software&order=g2_score&page=10#product-list)
- [1](/es/categories/live-chat/free?category_id=live-chat-software&order=g2_score#product-list)
- [2](/es/categories/live-chat/free?category_id=live-chat-software&order=g2_score&page=2#product-list)
- …
- [7](/es/categories/live-chat/free?category_id=live-chat-software&order=g2_score&page=7#product-list)
- [8](/es/categories/live-chat/free?category_id=live-chat-software&order=g2_score&page=8#product-list)
- [9](/es/categories/live-chat/free?category_id=live-chat-software&order=g2_score&page=9#product-list)
- [10](/es/categories/live-chat/free?category_id=live-chat-software&order=g2_score&page=10#product-list)
- 11
- [12](/es/categories/live-chat/free?category_id=live-chat-software&order=g2_score&page=12#product-list)
- [13](/es/categories/live-chat/free?category_id=live-chat-software&order=g2_score&page=13#product-list)
- [14](/es/categories/live-chat/free?category_id=live-chat-software&order=g2_score&page=14#product-list)
- [15](/es/categories/live-chat/free?category_id=live-chat-software&order=g2_score&page=15#product-list)
- [Next ›Next ›](/es/categories/live-chat/free?category_id=live-chat-software&order=g2_score&page=12#product-list)

Categorías Destacadas

[Software de HCM](https://www.g2.com/es/categories/hcm-software)

[Software de verificación de antecedentes](https://www.g2.com/es/categories/background-check)

[Sistemas de Seguimiento de Candidatos (ATS)](https://www.g2.com/es/categories/applicant-tracking-systems-ats)

[Software de Gestión de Riesgos de Terceros y Proveedores](https://www.g2.com/es/categories/third-party-supplier-risk-management)

[Software de Capacitación en Concienciación sobre Seguridad](https://www.g2.com/es/categories/security-awareness-training)

Categorías Similares

- [Mesa de ayuda](/es/categories/help-desk)
- [Autoservicio al Cliente](/es/categories/customer-self-service)
- [Servicio al Cliente Social](/es/categories/social-customer-service)
- [Recordatorio de cita](/es/categories/appointment-reminder)
- [Centro de Llamadas y Contacto](/es/categories/call-contact-center)

- [Incorporación de Clientes](/es/categories/client-onboarding)
- [Co-navegación](/es/categories/co-browsing)
- [Gestión de Quejas](/es/categories/complaint-management)
- [Servicios de Externalización de Centros de Contacto](/es/categories/contact-center-outsourcing-services)
- [Centro de Pagos](/es/categories/contact-center-payments)

- [Soporte conversacional](/es/categories/conversational-support)
- [Gestión de Comunicaciones con el Cliente](/es/categories/customer-communications-management)
- [Educación del Cliente](/es/categories/customer-education)
- [Automatización del Servicio al Cliente](/es/categories/customer-service-automation)
- [Éxito del Cliente](/es/categories/customer-success)

[Browse Chat en vivo Themes](/es/categories/live-chat/themes)