# Top Kostenlos Live-Chat-Software - Seite 8

## How Many Live-Chat-Software Products Does G2 Track?

**Total Products under this Category:** 463

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Live-Chat-Software Products?

**Warum Sie den Software-Rankings von G2 vertrauen können:**

- 30 Analysten und Datenexperten
- 100,600+ Authentische Bewertungen
- 463+ Produkte
- Unvoreingenommene Rankings

Die Software-Rankings von G2 basieren auf verifizierten Benutzerbewertungen, strenger Moderation und einer konsistenten Forschungsmethodik, die von einem Team von Analysten und Datenexperten gepflegt wird. Jedes Produkt wird nach denselben transparenten Kriterien gemessen, ohne bezahlte Platzierung oder Einflussnahme durch Anbieter. Während Bewertungen reale Benutzererfahrungen widerspiegeln, die subjektiv sein können, bieten sie wertvolle Einblicke, wie Software in den Händen von Fachleuten funktioniert. Zusammen bilden diese Eingaben den G2 Score, eine standardisierte Methode, um Tools innerhalb jeder Kategorie zu vergleichen.

## G2 Grid® for Live-Chat-Software
 ![G2 Grid® for Live-Chat-Software plotting products by satisfaction and market presence](https://www.g2.com/de/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, und Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/de/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

**Sponsored**

### Text

Text ist eine KI-gestützte Kundenservice-Plattform, die für E-Commerce und digital-orientierte Unternehmen entwickelt wurde, die ihr Volumen steigern möchten, ohne das Team zu vergrößern. Die Idee dahinter ist einfach: Ihr Support-Team ist bereits Ihr größter Vertriebskanal. Und jetzt gibt es eine Möglichkeit, ihn freizuschalten. 🛒 KI, die nicht nur unterstützt - sie verkauft KI-Agenten und menschliche Agenten teilen sich ein Postfach. Aber im Gegensatz zu den meisten Plattformen beantwortet die KI nicht nur Fragen und schließt Chats. Sie: • erkennt Zögerlichkeiten beim Checkout und greift mit dem richtigen Angebot ein; • entdeckt Kaufsignale, die sich in Routineanfragen verstecken • qualifiziert Leads, erfasst Details und übergibt Ihrem Team warme Gespräche mit vollem Kontext Das Ergebnis? Ihr Support wird zum Ort, an dem Umsatz entsteht. 💡 74% Lösungsrate, rund um die Uhr Der KI-Agent arbeitet 24/7 und löst wiederkehrende Anfragen von Anfang bis Ende - Bestellstatus, Rücksendungen, FAQs, Produktspezifikationen - alles basierend auf Ihrer eigenen Wissensdatenbank. Und er ist gut darin: 74% Lösungsrate im Vergleich zu 59% Branchenstandard. Wenn niemand online ist, arbeitet er weiter: • erfasst Leads • qualifiziert Besucher • sammelt, was Ihr Team für ein sinnvolles Follow-up benötigt Wenn Ihr Team zurück ist, wechselt er den Gang - triagiert nach Absicht und leitet wertvolle Gespräche an die richtige Person weiter. 📡 Jeder Kanal, ein Postfach Ein Omnichannel-Postfach umfasst Chat, E-Mail, Messenger, SMS und mehr. Vollständige Gesprächshistorie, Kundenkontext und Shopify-Bestelldaten pro Kontakt sichtbar. Tickets und Chats werden mit gemeinsamen Tags und Routing vereinheitlicht. 🤖 Automatisierung auf jeder Ebene Workflows übernehmen Tagging, Routing, Follow-ups und Benachrichtigungen - verbunden mit HubSpot, Shopify, Slack und mehr. KI-Agenten lösen Gespräche autonom, mit benutzerdefinierten Fähigkeiten, die Sie in einfacher Sprache definieren. Copilot unterstützt Ihre menschlichen Agenten mit Antwortvorschlägen und Zusammenfassungen. Sie behalten die Kontrolle: Ton, Antwortlänge, Sprache - alles konfigurierbar pro KI-Agent. Gespräche können in Echtzeit überwacht werden, mit menschlicher Übernahme jederzeit. 🌍 In wenigen Minuten eingerichtet. Skalierbar gebaut. Egal, ob Sie eine wachsende E-Commerce-Marke oder ein digital-orientiertes Team sind, das schnell skaliert - die Einrichtung dauert nur Minuten. Richten Sie die KI auf Ihre Website und sie bearbeitet noch am selben Tag Gespräche. Vertraut von über 35.000 Unternehmen, darunter Unilever, Wembley Stadium und MIT. 🔒 Für Unternehmensvertrauen und Sicherheit gebaut • SOC 2 geprüft • DSGVO-konform • CCPA-konform • PCI DSS zertifiziert Starten Sie noch heute Ihre kostenlose 14-tägige Testversion und sehen Sie, wie Text den Support in messbaren ROI verwandelt. Keine Kreditkarte erforderlich.

[Website besuchen](https://www.g2.com/de/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-09T22%3A47%3A37Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1511959&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fde%2Fcategories%2Flive-chat%2Ffree%3Fcategory_id%3Dlive-chat-software%26page%3D8&secure%5Btoken%5D=f1b65cd4256cf49833a164cdc9baaa27b16cbafb2d36ad3b3031bfd2a2f6b3cb&secure%5Burl%5D=https%3A%2F%2Fwww.text.com%2F%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=custom_url)

### [Velaro](https://www.g2.com/products/velaro/reviews)

Velaro helps you connect with customers across every stage of their journey through one unified platform. From live chat and AI-powered chatbots to SMS, WhatsApp, Messenger, email, and voice channels like IVR, you can manage all conversations from a single workspace without switching tools. Whether you’re supporting customers, qualifying leads, or answering sales questions, Velaro gives your team the speed, context, and automation needed to deliver faster responses and stronger experiences. AI Chatbots and Automation Automate routine interactions with AI chatbots trained on your documents, URLs, and knowledge base articles. These chatbots can handle open-ended questions, follow guided workflows, or hand off to live agents when needed. Specialized AI agents can focus on specific topics like billing, onboarding, or product returns. This hybrid approach keeps customers engaged while freeing your team for higher-value work. Workflow Builder Map customer journeys visually and build automation logic without coding. Set conditions, triggers, and actions to guide interactions from first contact through follow-up. Workflows can be tailored for lead capture, self-service, proactive messaging, or case management, ensuring every step aligns with your business process. Unified Inbox Across All Channels Manage every interaction from live chat, SMS, WhatsApp, Messenger, and voice, from one central inbox. Agents see the full conversation history, contact details, and integrated tools to respond quickly with complete context. AI writing assistance helps maintain speed and consistency in replies. Built-in Ticketing and Case Management Turn any conversation into a tracked ticket and follow it from first contact to resolution. Link tickets to customer records, track status, and manage assignments. Reporting provides insight into performance trends so you can continuously improve support delivery. Feedback Tools Collect insights with pre- and post-chat surveys. These tools make it simple to stay connected and understand customer needs in real time. Integrations and API Access Velaro integrates with CRMs like NetSuite, Microsoft Dynamics, and other business systems to keep records synchronized. Open API access supports custom connections to fit your workflow. Security and Compliance Velaro is built with privacy and data security in mind, including encryption, access controls, and compliance-ready features to meet industry regulations. Why Velaro? With Velaro, you don’t just manage conversations, you create consistent, connected experiences across every channel. By combining AI, automation, and real-time support tools, you can respond faster, personalize every interaction, and keep your team focused on what matters most: building stronger customer relationships.

**Average Rating:** 4.1/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Velaro?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Customization :** 6.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Velaro?

- **Seller:** [Velaro](https://www.g2.com/sellers/velaro)
- **Year Founded:** 2000
- **HQ Location:** Baltimore, MD
- **Twitter:** @Velaro\_Inc  
1,149 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7214be819981b65a8c561246907efca130c2132576c3412f4aaae2fb0c0cd17e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F156340%2F&secure%5Burl_type%5D=linkedin_company_website)  
53 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 59% Medium, 29% Large

#### What Are Recent G2 Reviews of Velaro?

**["Velaro LIve Chat has helped MSGCU communicate with more members through increasing our efficiency"](https://www.g2.com/survey_responses/velaro-review-40127)**

**Rating:** 5.0/5.0 stars

_— George L._

[Read full review](https://www.g2.com/survey_responses/velaro-review-40127)

**["Chat is what you expect, nothing more, nothing less. Translation service has been quite good."](https://www.g2.com/survey_responses/velaro-review-5156203)**

**Rating:** 4.0/5.0 stars

_— Svetozar H._

[Read full review](https://www.g2.com/survey_responses/velaro-review-5156203)

#### What Are G2 Users Discussing About Velaro?

- [What is Velaro used for?](https://www.g2.com/discussions/what-is-velaro-used-for)

### [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews)

Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction.

**Average Rating:** 4.5/5.0

**Total Reviews:** 341

#### How Do G2 Users Rate Swell?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.6/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.8/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Swell?

- **Seller:** [SocialSwell](https://www.g2.com/sellers/socialswell)
- **Year Founded:** 2016
- **HQ Location:** Salt Lake City, Utah
- **Twitter:** @Swell\_Reviews  
2 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=90219892aa94332d4df35f24c16f9e22bd78f6a69ff7faff499ff205a0c1615e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17937029%2F&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Office Manager, Owner
- **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
- **Company Size:** 87% Small, 12% Medium

#### What Are Recent G2 Reviews of Swell?

**["Awesome platform to contact our research participants. Private, easy to use... Great features"](https://www.g2.com/survey_responses/swell-review-8879327)**

**Rating:** 4.5/5.0 stars

_— Gina A._

[Read full review](https://www.g2.com/survey_responses/swell-review-8879327)

**["Modern developer workflow are impressive"](https://www.g2.com/survey_responses/swell-review-9932552)**

**Rating:** 4.0/5.0 stars

_— Khaloukhaev A._

[Read full review](https://www.g2.com/survey_responses/swell-review-9932552)

### [Gist](https://www.g2.com/products/gist/reviews)

Gist is a suite of tools businesses use to market, sell and communicate with their customers. And we're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 10,000 businesses are using Gist and we're just getting started. Customers use us to talk to their leads and customers and be that central source of truth. We believe that we’re in the middle of a huge shift in SaaS space towards all-in-one platforms and we need your help. Join us on this journey and help us transform the way people run businesses :)

**Average Rating:** 4.6/5.0

**Total Reviews:** 219

#### How Do G2 Users Rate Gist?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.7/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Gist?

- **Seller:** [Gist](https://www.g2.com/sellers/gist)
- **Year Founded:** 2020
- **HQ Location:** Newark, Delaware
- **Twitter:** @gistplatform  
2,741 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9682c8e2cb5aa5530e4891cbd496814874c27b58953775d6e8057e2e0b2df957&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13263466%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 94% Small, 5% Medium

#### What Do G2 Reviewers Say About Gist?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Gist, finding it simple to engage and support their customers effectively.
- Users highlight the **efficient customer support** of Gist, praising its fast responses and helpful knowledge base.
- Users love Gist's **all-inclusive platform** , combining marketing and business management with easy-to-use features and tools.
- Users appreciate the **intuitive chat features** of Gist, enhancing customer engagement and support efficiency.
- Users love Gist for its **all-inclusive email marketing solution** , which simplifies business processes and enhances customer engagement.

##### Cons

- Users face a notable **learning curve** with Gist, making it challenging to navigate and utilize advanced features initially.
- Users find Gist's **limited features** frustrating, especially regarding customization and chat automation across multiple channels.
- Users find **limited options** in Gist's mobile app, causing frustrating experiences when chatting with clients.
- Users report issues with **live chat functionality** , experiencing app crashes and problems with message delivery.
- Users find Gist's interface **not intuitive** , with a frustrating learning curve and misplaced settings causing confusion initially.

#### What Are Recent G2 Reviews of Gist?

**["The best live chat software for the money."](https://www.g2.com/survey_responses/gist-review-2813601)**

**Rating:** 5.0/5.0 stars

_— Michael W._

[Read full review](https://www.g2.com/survey_responses/gist-review-2813601)

**["Impressive Chat Features and a CRM That Truly Helps"](https://www.g2.com/survey_responses/gist-review-2814277)**

**Rating:** 5.0/5.0 stars

_— Verified User in Animation_

[Read full review](https://www.g2.com/survey_responses/gist-review-2814277)

#### What Are G2 Users Discussing About Gist?

- [What is Gist used for?](https://www.g2.com/discussions/what-is-gist-used-for)

### [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews)

SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease.

**Average Rating:** 4.3/5.0

**Total Reviews:** 240

#### How Do G2 Users Rate SalesCaptain?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Lead Development:** 5.8/10 (Category avg: 8.5/10)
- **Customization :** 6.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind SalesCaptain?

- **Seller:** [SalesCaptain](https://www.g2.com/sellers/salescaptain-0ad71d1f-2581-417b-b396-fc2e2582d6e6)
- **Year Founded:** 2020
- **HQ Location:** New York, US
- **Twitter:** @SalesCaptainInc  
157 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e5bf3e8f34d26d945a18a2e220f628264bfbc16700ef77e9ab831262c26e12b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalescaptainhq&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Operations Manager
- **Top Industries:** Marketing and Advertising, Retail
- **Company Size:** 70% Small, 29% Medium

#### What Do G2 Reviewers Say About SalesCaptain?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation features** of SalesCaptain, enhancing workflow and maintaining customer engagement effortlessly.
- Users value the **clear and consistent communication** from SalesCaptain, enhancing client experience and organization significantly.
- Users appreciate the **ease of use** of SalesCaptain, streamlining client communication and enhancing organization and efficiency.
- Users appreciate SalesCaptain for its **immediate response capability** , ensuring no leads go cold during busy times.
- Users appreciate the **clear and consistent communication** from SalesCaptain, enhancing client experience and building trust.

##### Cons

- Users note a **steep learning curve** for initial setup, making customization and advanced features challenging at first.
- Users find the **time-consuming onboarding** process frustrating, particularly for larger teams and new users of SalesCaptain.
- Users desire **more sophisticated reporting** in SalesCaptain to better analyze key performance metrics and gain insights.
- Users express frustration over **limited customization** , wishing for more flexibility in dashboards and reporting options.
- Users note a **steep learning curve** for initial setup and advanced configuration, requiring time to adjust to features.

#### What Are Recent G2 Reviews of SalesCaptain?

**["AI That Simplifies the Sales Process"](https://www.g2.com/survey_responses/salescaptain-review-13199326)**

**Rating:** 4.5/5.0 stars

_— Kendrick P._

[Read full review](https://www.g2.com/survey_responses/salescaptain-review-13199326)

**["Fantastic all in one communication tool"](https://www.g2.com/survey_responses/salescaptain-review-13182010)**

**Rating:** 4.5/5.0 stars

_— Ashlyn W._

[Read full review](https://www.g2.com/survey_responses/salescaptain-review-13182010)

### [Positive User](https://www.g2.com/products/positive-user/reviews)

Part of Positive’s digital marketing ecosystem, Positive User is the customer engagement platform built to bridge the gap between tools that are too limited for growth and platforms that are too complex and expensive. One platform. Every channel. One customer profile. Email, SMS, WhatsApp, web push, in-app, chat, landing pages, CRM, and automation: what five different vendors usually sell you, working from a single login. Marketing, sales, and customer service teams across Europe use Positive User to orchestrate the full customer journey, from first contact to loyalty, without technical barriers. What makes us different: -Clean and intuitive by design: drag-and-drop builder, ready-made automation scenarios, and onboarding AI who do the heavy lifting with you - Powerful enough to scale without limits: advanced workflows, granular segmentation and behavioral triggers -AI-native from day one: Uma, our always-on AI assistant, is embedded directly in your workflow so you can access data and uncover insights in natural language, instantly -Built and hosted in Europe: 100% European infrastructure, teams, and data governance, under European law -Human at the core: multilingual support, local teams, and strategic guidance from people who know your market Our team consists of people who always reach out for more and don’t understand the meaning of the word ‘impossible’. Trusted by 100,000+ businesses across Europe. From independent founders to companies serving millions of customers. To learn more visit: https://user.com/

**Average Rating:** 4.3/5.0

**Total Reviews:** 51

#### How Do G2 Users Rate Positive User?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 8.1/10 (Category avg: 8.5/10)
- **Customization :** 9.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.2/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Positive User?

- **Seller:** [Positive User](https://www.g2.com/sellers/positive-user)
- **Year Founded:** 2016
- **HQ Location:** Paris, FR
- **Twitter:** @user\_com\_app  
6,263 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=70a50bafdda6c7c884c51ce22a55aa41734c9b2cfedfb7901c2703a98a724261&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuser-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
72 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 76% Small, 18% Medium

#### What Do G2 Reviewers Say About Positive User?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **effortless automation** capabilities of User.com, streamlining marketing operations and saving significant time.
- Users value the **automation features** of User.com, enabling efficient campaign management and seamless engagement across channels.
- Users commend the **ease of use** of User.com, highlighting its intuitive setup and streamlined marketing processes.
- Users appreciate the **easy implementation** of User.com, allowing for a quick and straightforward setup process for marketing automation.
- Users appreciate the **easy setup** of User.com, enabling quick onboarding and seamless integration with existing tools.

##### Cons

- Users face **automation complexity** in Positive User, struggling with advanced setups and overwhelming features for new users.
- Users find the **automation limitations** in Positive User hinder complex workflows, requiring cumbersome workarounds for advanced scenarios.
- Users experience **occasional glitches** with email delivery and integrations that hinder workflow efficiency.
- Users find the **learning curve steep** with User.com due to complex features and automation setups for new users.
- Users note a **lack of advanced customization** in workflow options, limiting complex automation abilities and user journeys.

#### What Are Recent G2 Reviews of Positive User?

**["Comprehensive CRM and Automation, Needs Enhanced Insights"](https://www.g2.com/survey_responses/positive-user-review-12532905)**

**Rating:** 4.0/5.0 stars

_— Udaya D._

[Read full review](https://www.g2.com/survey_responses/positive-user-review-12532905)

**["Perfect Fit for DACH B2B Sales Compliance"](https://www.g2.com/survey_responses/positive-user-review-12983474)**

**Rating:** 4.0/5.0 stars

_— Verified User in Building Materials_

[Read full review](https://www.g2.com/survey_responses/positive-user-review-12983474)

#### What Are G2 Users Discussing About Positive User?

- [What does User.Com do?](https://www.g2.com/discussions/what-does-user-com-do) - 1 comment
- [What is UserEngage?](https://www.g2.com/discussions/what-is-userengage)
- [Is User com good?](https://www.g2.com/discussions/is-user-com-good) - 1 comment
- [Is user com a CRM?](https://www.g2.com/discussions/is-user-com-a-crm)

### [Kayako](https://www.g2.com/products/kayako/reviews)

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.

**Average Rating:** 4.1/5.0

**Total Reviews:** 225

#### How Do G2 Users Rate Kayako?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 8.1/10 (Category avg: 8.5/10)
- **Customization :** 7.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Kayako?

- **Seller:** [Kayako](https://www.g2.com/sellers/kayako)
- **Year Founded:** 2001
- **HQ Location:** N/A
- **Twitter:** @Kayako  
9,448 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=daccafbb74f35ad1bedefc8e6ca3b84e0ac04dac05541aaf4799770c723a1d5b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkayako%2F&secure%5Burl_type%5D=linkedin_company_website)  
60 employees on LinkedIn®
- **Phone:** +1 (888) 952-9256

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 53% Small, 35% Medium

#### What Do G2 Reviewers Say About Kayako?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **contextual AI suggestions** in Kayako, enhancing response accuracy and reducing guesswork for support agents.
- Users value the **contextual AI efficiency** of Kayako, enhancing support responsiveness and accuracy in addressing customer needs.
- Users appreciate the **contextual AI technology** in Kayako, which significantly enhances support agents' efficiency and accuracy.
- Users value the **contextual automated responses** of Kayako, enhancing support with relevant AI-generated suggestions.
- Users appreciate the **contextual responsiveness** of Kayako's AI, enhancing support with accurate and relevant suggestions.

##### Cons

- Users find the **mobile experience lacking intuitiveness** , making it challenging for agents in the field or after hours.
- Users find the **mobile experience lacking** , stating it's not ideal for agents needing accessibility on-the-go.
- Users find the **mobile experience lacking** , making it inconvenient for agents needing quick access on-the-go.
- Users feel the **mobile experience is underdeveloped** , making it challenging for agents to use effectively on-the-go.

#### What Are Recent G2 Reviews of Kayako?

**["Surprisingly Human, High-Quality AI Replies That Nail Customer Context"](https://www.g2.com/survey_responses/kayako-review-12890475)**

**Rating:** 4.5/5.0 stars

_— Syed H._

[Read full review](https://www.g2.com/survey_responses/kayako-review-12890475)

**["White-Glove Onboarding That Gets Kayako Working Fast"](https://www.g2.com/survey_responses/kayako-review-12889028)**

**Rating:** 5.0/5.0 stars

_— Deniz Y._

[Read full review](https://www.g2.com/survey_responses/kayako-review-12889028)

#### What Are G2 Users Discussing About Kayako?

- [What is Kayako used for?](https://www.g2.com/discussions/kayako-what-is-kayako-used-for)
- [What is Kayako used for?](https://www.g2.com/discussions/what-is-kayako-used-for)
- [What is help support?](https://www.g2.com/discussions/what-is-help-support)
- [What is Kayako com?](https://www.g2.com/discussions/what-is-kayako-com)
- [What is Kayako ticketing system?](https://www.g2.com/discussions/what-is-kayako-ticketing-system)

### [Provide Support](https://www.g2.com/products/provide-support/reviews)

Provide Support Live Chat is a powerful customer support tool. It allows you to help customers instantly via live chat, see their navigation through your website in real time, guide them, and offer assistance proactively. Provide Support offers one of the most reliable Live Chat services on the market. The company was founded in 2003 and has proven its credibility. With Provide Support Live Chat you get: All features included in any plan Unlimited number of chats Multiple domains support at no extra cost Flexible chat window and chat button customizations Embedded or popup chat window Operators grouping and unlimited departments File transfer Flexible chat access restrictions Powerful chat statistics Chat agent apps included into price Unlimited live product assistance 24/7 and many more.

**Average Rating:** 4.4/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Provide Support?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 8.5/10 (Category avg: 8.5/10)
- **Co-Browsing:** 5.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Provide Support?

- **Seller:** [Provide Support](https://www.g2.com/sellers/provide-support)
- **Year Founded:** 2003
- **HQ Location:** New York, New York
- **Twitter:** @provide\_support  
3,593 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d3e709d7cbe2294f1796328f7e580c92063b3eb99b32aa8a3bf16e52cbf29071&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2259752&secure%5Burl_type%5D=linkedin_company_website)  
26 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Small, 19% Large

#### What Are Recent G2 Reviews of Provide Support?

**["Easy Livechat support software"](https://www.g2.com/survey_responses/provide-support-review-5017616)**

**Rating:** 4.0/5.0 stars

_— Verified User in Luxury Goods & Jewelry_

[Read full review](https://www.g2.com/survey_responses/provide-support-review-5017616)

**["Provide Support Live Chat allows you or your team to chat for multiple websites in one screen"](https://www.g2.com/survey_responses/provide-support-review-5138375)**

**Rating:** 5.0/5.0 stars

_— Jim Z._

[Read full review](https://www.g2.com/survey_responses/provide-support-review-5138375)

#### What Are G2 Users Discussing About Provide Support?

- [What are features of customer service?](https://www.g2.com/discussions/what-are-features-of-customer-service)
- [What is customer support software?](https://www.g2.com/discussions/provide-support-what-is-customer-support-software)
- [What is a software support system?](https://www.g2.com/discussions/what-is-a-software-support-system)
- [What are the major features of all support software?](https://www.g2.com/discussions/what-are-the-major-features-of-all-support-software)

### [LiveCaller](https://www.g2.com/products/livecaller/reviews)

Lack of communications channels on websites results in customer churn, low satisfaction rate and minimal to zero customer success, in addition potential value of one-click voice calls for businesses across industries is huge, so LiveCaller basically solves those issues by offering all in one solution, that combines different communication channels (Web-Call, Chat, Callback, Social Messaging Apps) into a single platform.

**Average Rating:** 4.5/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate LiveCaller?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Lead Development:** 7.9/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.1/10 (Category avg: 8.1/10)

#### Who Is the Company Behind LiveCaller?

- **Seller:** [LiveCaller](https://www.g2.com/sellers/livecaller)
- **Year Founded:** 2019
- **HQ Location:** Tbilisi, GE
- **Twitter:** @live\_caller  
11 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b3c1315bf1ab60f68ed7994c88533c0206c676962261aa194cdc65f88e876cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F19166460&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 17% Medium

#### What Are Recent G2 Reviews of LiveCaller?

**["great product"](https://www.g2.com/survey_responses/livecaller-review-9884131)**

**Rating:** 5.0/5.0 stars

_— Abhishek s._

[Read full review](https://www.g2.com/survey_responses/livecaller-review-9884131)

**["LiveCaller great communication tool"](https://www.g2.com/survey_responses/livecaller-review-10679743)**

**Rating:** 4.0/5.0 stars

_— Nicolas G._

[Read full review](https://www.g2.com/survey_responses/livecaller-review-10679743)

#### What Are G2 Users Discussing About LiveCaller?

- [What is LiveCaller used for?](https://www.g2.com/discussions/what-is-livecaller-used-for)

### [Endear](https://www.g2.com/products/endear/reviews)

Endear is the AI-powered clienteling platform for modern retail brands that want to build meaningful customer relationships at scale. With over 2,000 retail stores around the globe driving more than $1 billion in attributed sales, Endear empowers store teams with unified customer profiles, real-time data, and AI that automatically identifies who to reach out to, when, and what to say so associates spend their time selling, not searching. By streamlining outreach across channels like text, email, and WhatsApp, Endear helps deliver personalized, high-impact customer experiences that increase foot traffic and boost sales. With every engagement trackable and actionable, Endear is redefining retail ROI so every store becomes a performance channel and every interaction becomes a revenue moment.

**Average Rating:** 4.4/5.0

**Total Reviews:** 34

#### How Do G2 Users Rate Endear?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Lead Development:** 6.7/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Endear?

- **Seller:** [Endear](https://www.g2.com/sellers/endear)
- **Company Website:** www.endearhq.com
- **Year Founded:** 2016
- **HQ Location:** New York, New York, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=959d6a35380993413349cfd27b76785e97d178a11b06708ab07d359d62a0c0cc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fendear&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 56% Medium, 38% Small

#### What Do G2 Reviewers Say About Endear?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **personalization features** of Endear, enhancing customer engagement and driving store revenue effectively.
- Users appreciate the **ease of use** of Endear, enabling simple client connections and seamless navigation.
- Users love the **customization features** of Endear, enhancing customer engagement and driving tailored communications effectively.
- Users appreciate the **seamless integration with Shopify** , enhancing personalized marketing and driving customer engagement effectively.
- Users value the **personalized marketing and clienteling** features of Endear, enhancing customer relationships and engagement.

##### Cons

- Users find the **limited customization** of Endear restrictive, impacting their ability to tailor the platform to specific needs.
- Users find the **difficult customization** in Endear hampers their ability to tailor the platform to their needs effectively.
- Users find the platform lacks **missing features** like more organization options and better email selection capabilities.
- Users find the **template issues** limiting, citing complications in searching and a lack of customization options.
- Users find the **learning curve steep** , with complicated customer searches and unclear profiles challenging at first.

#### What Are Recent G2 Reviews of Endear?

**["Effortless Clientelling with Stellar Support"](https://www.g2.com/survey_responses/endear-review-12746677)**

**Rating:** 5.0/5.0 stars

_— Cristina E._

[Read full review](https://www.g2.com/survey_responses/endear-review-12746677)

**["Easy to Use and Responsive to Customer Feedback"](https://www.g2.com/survey_responses/endear-review-12772708)**

**Rating:** 4.0/5.0 stars

_— Jason L._

[Read full review](https://www.g2.com/survey_responses/endear-review-12772708)

#### What Are G2 Users Discussing About Endear?

- [What is Endear used for?](https://www.g2.com/discussions/endear-cdp-what-is-endear-used-for) - 1 comment
- [What is Endear used for?](https://www.g2.com/discussions/what-is-endear-used-for) - 1 comment

### [Continually](https://www.g2.com/products/continually/reviews)

We make sure you never miss another lead from your website. Today, when people visit your site - say to request a product demo - they expect you to reply straight away. Even when its out of hours, or if they're in another time zone. Most websites ask customers to fill in long forms, and provide lots of information. It's an impersonal and unfriendly experience. And as a customer, you don't know when you'll hear back. Research by insidesales.com shows that waiting even 5 minutes to respond to a customer dramatically reduces your chances of closing the business. We give you a single line of code you can add to your site to automatically reply to potential customers and generate more qualified leads without the expense of additional sales people. Continually lets you replace forms with simple messaging, making it easy for customers to get the information they need as quickly as possible. Some examples of what we can do to help you convert website visitors to customers: \* welcome new visitors and ask if there's anything they need help with \* use discovery questions to qualify leads \* quickly book appoinments for hot leads \* build your newsletter list by asking for signups at the right time \* signpost useful content like blog articles, videos or ebooks

**Average Rating:** 3.8/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Continually?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 9.6/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Continually?

- **Seller:** [Continually](https://www.g2.com/sellers/continually)
- **Year Founded:** 2017
- **HQ Location:** Belfast, Northern Ireland
- **Twitter:** @UseContinually  
252 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dc408b36f7591bba9eff86a65f48e93fd8501b9716f129ba985234959fbd52a7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18323407%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 88% Small, 12% Medium

#### What Are Recent G2 Reviews of Continually?

**["Possibibly the best value for money"](https://www.g2.com/survey_responses/continually-review-6700586)**

**Rating:** 5.0/5.0 stars

_— Massimo C._

[Read full review](https://www.g2.com/survey_responses/continually-review-6700586)

**["Chatbot Experience at its Best"](https://www.g2.com/survey_responses/continually-review-4874201)**

**Rating:** 5.0/5.0 stars

_— Jean Bertin C._

[Read full review](https://www.g2.com/survey_responses/continually-review-4874201)

#### What Are G2 Users Discussing About Continually?

- [What is Continually used for?](https://www.g2.com/discussions/what-is-continually-used-for)

### [Hippo](https://www.g2.com/products/hippo/reviews)

Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can provide them conversational support with help of chatbots, live chats, calls and automate marketing efforts to provide a personalized customer experience with omnichannel campaigns including emails, WhatsApp, SMS and push notifications.

**Average Rating:** 3.9/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate Hippo?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 7.6/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Hippo?

- **Seller:** [Jungleworks](https://www.g2.com/sellers/jungleworks-78e220c0-2247-47f3-8132-6ff57f2ba0ae)
- **Year Founded:** 2011
- **HQ Location:** Tampa, Florida
- **Twitter:** @worksjungle  
584 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=199e056aa0609cf93ab8734c20df606ab3769861cfdcf3381b87df2da2cde6a4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13471593%2F&secure%5Burl_type%5D=linkedin_company_website)  
345 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Medium, 26% Small

#### What Do G2 Reviewers Say About Hippo?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **helpful customer support** that enhances their experience with Hippo's user-friendly interface.
- Users value the **ease of use** of Hippo, complimenting its intuitive UI/UX and helpful customer support.
- Users appreciate the **user-friendly interface** and **helpful customer support** , enhancing their overall experience with Hippo.
- Users value the **feature variety** of Hippo, enhancing their overall experience with diverse functionalities.
- Users find the **helpful customer success** team enhances their experience and supports effective product use.

##### Cons

- Users report **stability issues** with Hippo, as frequent breakdowns detract from the overall user experience.
- Users report frequent **instability** in Hippo, with feature focus leading to breakdowns and unreliable performance.
- Users face frequent **functionality issues** with Hippo, as its instability disrupts overall performance despite feature emphasis.
- Users report **missing features** in Hippo, leading to instability and breakdowns that hinder overall usability.
- Users report **quality issues** with Hippo, noting that its frequent breakdowns detract from the overall experience.

#### What Are Recent G2 Reviews of Hippo?

**["A quick and friendly way to take out home insurance"](https://www.g2.com/survey_responses/hippo-review-8706885)**

**Rating:** 5.0/5.0 stars

_— Andre B._

[Read full review](https://www.g2.com/survey_responses/hippo-review-8706885)

**["Very efficient and helpful."](https://www.g2.com/survey_responses/hippo-review-8514831)**

**Rating:** 5.0/5.0 stars

_— Duduetsang M._

[Read full review](https://www.g2.com/survey_responses/hippo-review-8514831)

### [REVE Chat](https://www.g2.com/products/reve-chat/reviews)

REVE Chat is a powerful AI-first omnichannel customer engagement platform that enables businesses to connect, support, and convert users across all major digital touchpoints — from your website to messaging apps and mobile platforms. With a unified platform for live chat, LLM-driven Chatbot & AI Agents, automated campaigns, ticketing, and voicebots, REVE Chat gives you complete control over the customer journey — across WhatsApp, Instagram, Facebook Messenger, Telegram, YouTube, Google My Business, Play Store, App Store, and in-app SDKs, alongside integrations with your CRM, helpdesk, and analytics tools. Whether you're handling high-volume support, driving sales via automation, or delivering proactive onboarding, REVE Chat helps your team work smarter with a mix of automation, AI, and human support — all from one platform.

**Average Rating:** 4.3/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate REVE Chat?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 9.3/10 (Category avg: 8.5/10)
- **Customization :** 9.1/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind REVE Chat?

- **Seller:** [Revechat](https://www.g2.com/sellers/revechat)
- **Year Founded:** 2014
- **HQ Location:** Singapore, Singapore
- **Twitter:** @REVEChat  
1,216 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=60257273d973a203ec32b0d5386da00b32c4d16a80cb4d02843a6022a7ea0dcd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9260021%2F&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 56% Medium, 25% Small

#### What Do G2 Reviewers Say About REVE Chat?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly chat communication** of REVE Chat, enhancing interactions and customer satisfaction significantly.
- Users value the **effective customer engagement** tools of REVE Chat, enhancing satisfaction and streamlining support processes.
- Users commend REVE Chat for its **exceptional customer support** , facilitating quick API access and improving overall efficiency.
- Users value the **customization options** of REVE Chat, allowing for a tailored chat experience that matches brand identity.
- Users rave about the **user-friendly interface** of REVE Chat, enhancing customer support and engagement effortlessly.

##### Cons

- Users report **lagging issues** in the chat interface, disrupting conversations and impacting the overall user experience.
- Users find the **learning curve steep** due to confusing documentation and difficulty finding essential information.
- The **documentation lacks clarity** , making it difficult to locate essential information like auth tokens and account IDs.
- Users experience **poor integration** with third-party tools, which limits flexibility and functionality for their business needs.
- Users find the **poor interface design** frustrating, as it can interrupt conversations and hinder usability.

#### What Are Recent G2 Reviews of REVE Chat?

**["Great experience with simple way!"](https://www.g2.com/survey_responses/reve-chat-review-11387586)**

**Rating:** 4.5/5.0 stars

_— Luca R._

[Read full review](https://www.g2.com/survey_responses/reve-chat-review-11387586)

**["We just wanted to extend a big thank you for being a reliable partner over the past 13 Months."](https://www.g2.com/survey_responses/reve-chat-review-11328959)**

**Rating:** 5.0/5.0 stars

_— Ar A._

[Read full review](https://www.g2.com/survey_responses/reve-chat-review-11328959)

### [OneDesk](https://www.g2.com/products/onedesk-onedesk/reviews)

OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application.

**Average Rating:** 4.2/5.0

**Total Reviews:** 33

#### How Do G2 Users Rate OneDesk?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.1/10)
- **Lead Development:** 8.6/10 (Category avg: 8.5/10)
- **Customization :** 7.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind OneDesk?

- **Seller:** [OneDesk](https://www.g2.com/sellers/onedesk)
- **Year Founded:** 2009
- **HQ Location:** Montreal, Canada
- **Twitter:** @OneDeskApp  
737 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cd50d7fcae0165099bf7c323295eb626e295336bcd1ec902cb1443001f0b3165&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonedesk-inc-1%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 52% Small, 27% Large

#### What Do G2 Reviewers Say About OneDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of OneDesk, finding it simple to set up and navigate effectively.
- Users value the **easy integration** of OneDesk, finding it simple to set up and operate effectively.
- Users praise the **easy setup** of OneDesk, allowing for a flexible and intuitive help center experience.
- Users appreciate the **interesting and flexible features** of OneDesk, making setup and operation intuitive.
- Users value the **flexibility** of OneDesk, enabling an intuitive and adaptable workspace for their needs.

##### Cons

- Users experience **inconsistent functionality** with OneDesk, requiring frequent support intervention to resolve stalled systems.
- Users experience **limited functionality** with OneDesk, leading to frequent issues and reliance on support for fixes.
- Users experience **poor customer support** , as the system often requires too much intervention from staff to function properly.
- Users find the **required expertise** for OneDesk's support challenging, needing significant intervention to resolve issues.
- Users face **slow performance** , with the system frequently stalling and requiring excessive support intervention to resolve issues.

#### What Are Recent G2 Reviews of OneDesk?

**["Flexible and Powerful - Project Management and Ticketing in One"](https://www.g2.com/survey_responses/onedesk-review-8843455)**

**Rating:** 5.0/5.0 stars

_— Christine S._

[Read full review](https://www.g2.com/survey_responses/onedesk-review-8843455)

**["Good software for team goal"](https://www.g2.com/survey_responses/onedesk-review-4848729)**

**Rating:** 4.0/5.0 stars

_— Raakulan K._

[Read full review](https://www.g2.com/survey_responses/onedesk-review-4848729)

#### What Are G2 Users Discussing About OneDesk?

- [What is OneDesk used for?](https://www.g2.com/discussions/what-is-onedesk-used-for)

### [FROGED](https://www.g2.com/products/froged/reviews)

FROGED transforms the way companies connect with their customers by combining Human Touch + AI in one secure omnichannel platform. We help businesses deliver smarter, faster, and more personalized interactions, always putting people at the center of technology. With full visibility, traceability, and control, FROGED empowers agents and managers with centralized data to drive efficiency, productivity, and new revenue opportunities. Our solutions include: - Unified Omnichannel Inbox: All conversations, all channels, one place—without losing context or personalization. - Mass Campaigns & Conversational Marketing: Reach more customers with segmentation and hyper-personalization, turning one-to-many messages into meaningful one-to-one conversations. - AI Copilot, Agentic AI & AI Workflows: From summarizing interactions and automating Tier 1 support to creating custom workflows that integrate seamlessly with your tools. FROGED is the only platform that merges real Human Touch with Artificial Intelligence, turning customer service from a cost center into a revenue generator.

**Average Rating:** 4.2/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate FROGED?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10)
- **Lead Development:** 7.9/10 (Category avg: 8.5/10)
- **Customization :** 7.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 5.8/10 (Category avg: 8.1/10)

#### Who Is the Company Behind FROGED?

- **Seller:** [FROGED TECHNOLOGIES S.L.](https://www.g2.com/sellers/froged-technologies-s-l)
- **Year Founded:** 2019
- **HQ Location:** Malaga, Spain
- **Twitter:** @FrogedEN  
270 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd68bb136129c1e455b96c9b84586625e3fe4fdc3edcdc071fd6cccc9d4929a1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffroged-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
15 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 71% Small, 29% Medium

#### What Are Recent G2 Reviews of FROGED?

**["The almost perfect tool"](https://www.g2.com/survey_responses/froged-review-7472487)**

**Rating:** 4.5/5.0 stars

_— Sebastian B._

[Read full review](https://www.g2.com/survey_responses/froged-review-7472487)

**["A place for success!"](https://www.g2.com/survey_responses/froged-review-5365715)**

**Rating:** 5.0/5.0 stars

_— Irene V._

[Read full review](https://www.g2.com/survey_responses/froged-review-5365715)

#### What Are G2 Users Discussing About FROGED?

- [What is Froged used for?](https://www.g2.com/discussions/what-is-froged-used-for)

### [Autochat.io](https://www.g2.com/products/autochat-io/reviews)

Autochat is a conversational customer engagement solution tailor-made for E-commerce. It helps online stores sell more by proactively engaging and supporting customers throughout their purchase journey and that's why it's much more than just a live chat. Following are the main features of Autochat that make it different from traditional live chat Softwares: Proactive Messaging: Use Contextual Rules based on various data points like user history, UTM parameters, source campaign, session activity, etc. to automatically trigger real-time messages for live users. These messages help start contextual conversations at scale. Once the user is hooked and starts a conversation, the chances of conversion increase manifold. Live Shopper Insights: You and your team members can see all live shopping sessions on your online store with business insights like cart value, the historical average order value of shopper, number of orders placed by the shopper in the past, etc. You can then smartly reach out personally to the most valuable shoppers while they are still on the site. 24x7 Chatbots with seamless handover & takeover: Chatbots can easily be activated to automatically respond to common customer queries, to help them search through products, to showcase new arrivals, to capture contact information, etc. Seamless handover to human team members can also be configured for questions outside the chatbot's scope. It is also possible for you and your team members to look at conversations happening with chatbots in real-time and take over the conversation if and when required. Shared Team Inbox A state of the art shared team inbox with features like Private notes (for team members to collaborate among themselves in context of a conversation), Canned responses (to respond efficiently to customer conversations), and Assignment of conversations to other team members (let the best-suited person respond). In addition, you can also hook up various other messaging channels like Facebook Messenger, Whatsapp, Twitter, and Gmail to the Inbox. This helps your team communicate with all the customers from a single place.

**Average Rating:** 4.3/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Autochat.io?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 8.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.5/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Autochat.io?

- **Seller:** [Autochat.io](https://www.g2.com/sellers/autochat-io)
- **Year Founded:** 2017
- **HQ Location:** Hyderabad, IN
- **Twitter:** @autochatio  
54 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=64cc30d4a619f2e946268f50aa00a16c3e898133cba3adb6f29623f9aa1e36d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fautochatio%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Do G2 Reviewers Say About Autochat.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Autochat.io to be **very user-friendly** , making it easy for everyone to get the right answers.
- Users value the **AI efficiency** of Autochat.io, enhancing customer experiences with responsive, intelligent chatbots.
- Users appreciate the **helpful customer support** of Autochat.io, enhancing their experience with the platform.
- Users find Autochat.io very **easy to use** after initial setup, appreciating its helpful integration capabilities.
- Users find **easy communication** with clients through WhatsApp using Autochat.io efficient and effective.

##### Cons

- Users find Autochat.io to be **expensive** , making implementation complex and burdensome for their businesses.
- Users often face **integration issues** with Autochat.io, experiencing slow startups and compatibility problems with other software.
- Users find the **learning curve challenging** , citing complexity and cost barriers during implementation in their business.
- Users find that Autochat.io has **limited assistance for complex inquiries** , often requiring human intervention for better results.
- Users desire **more customization options** for dashboards in Autochat.io to enhance their experience and usability.

#### What Are Recent G2 Reviews of Autochat.io?

**["Most advance chat bot system for Ecommerce!"](https://www.g2.com/survey_responses/autochat-io-review-10059944)**

**Rating:** 4.5/5.0 stars

_— Anny S._

[Read full review](https://www.g2.com/survey_responses/autochat-io-review-10059944)

**["Enhance user experience through personal communication"](https://www.g2.com/survey_responses/autochat-io-review-10231059)**

**Rating:** 4.0/5.0 stars

_— Ruhan B._

[Read full review](https://www.g2.com/survey_responses/autochat-io-review-10231059)

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