# Top Free Live Chat Software Check out our list of free Live Chat Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features. If you'd like to see more products and to evaluate additional feature options, compare all [Live Chat Software](https://www.g2.com/categories/live-chat) to ensure you get the right product. ## View Free Live Chat Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **225** Live Chat Products Available View all [Live Chat Software](https://www.g2.com/categories/live-chat) View all [Live Chat Software](https://www.g2.com/categories/live-chat) ### [Fin](https://www.g2.com/products/fin/reviews) [By Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) [ (3,872)4.5 out of 5 ](https://www.g2.com/products/fin/reviews#reviews "Read Fin Reviews") Product Description Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the cu **Users:** Customer Success Manager, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 57% Small-Business, 37% Mid-Market User SentimentHow are these determined? Reviewers frequently mention the ease of setup, the intuitive workflow, and the ability of Fin to quickly and accurately answer customer queries, reducing workload for support teams. Reviewers noted issues with Fin's ability to handle complex technical questions, occasional misinterpretation of nuanced requests, and difficulties in setting up certain features without technical knowledge. Year Founded 2011 HQ Location San Francisco, CA Company Website https://www.intercom.com/ Twitter @fin\_ai LinkedIn® Page https://www.linkedin.com/company/fin/ ### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) [By Zendesk](https://www.g2.com/sellers/zendesk) [ (6,981)4.3 out of 5 ](https://www.g2.com/products/zendesk-for-customer-service/reviews#reviews "Read Zendesk for Customer Service Reviews") Product Description "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L **Users:** Customer Success Manager, Customer Service Manager · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 45% Mid-Market, 40% Small-Business User SentimentHow are these determined? Reviewers frequently mention the platform's intuitive interface, efficient ticketing system, and scalability for both small and large teams, as well as its ability to improve response times and overall customer experience. Reviewers experienced challenges with the complexity of advanced features and customization, the high cost of premium capabilities, and occasional overwhelming interface when managing large volumes of tickets or multiple workflows. Year Founded 2007 HQ Location San Francisco, CA Company Website https://www.zendesk.com Twitter @Zendesk LinkedIn® Page https://www.linkedin.com/company/418095/ Ownership NYSE: ZEN Phone +1 (415) 418-7506 [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) [By Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) [ (7,689)4.4 out of 5 ](https://www.g2.com/products/zoho-desk/reviews#reviews "Read Zoho Desk Reviews") Product Description Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing cust **Users:** CEO, Director · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 73% Small-Business, 24% Mid-Market ![John B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John B.") JB We're a mid-size manufacturer with a small IT team that was running all customer service out of a shared Outlook mailbox. No ticket tracking, no...[Read review](https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-12977815) ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") AR Easy to handle and set up, attractive license price[Read review](https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-12981007) Year Founded 1996 HQ Location Austin, TX Company Website https://www.zoho.com Twitter @Zoho LinkedIn® Page https://www.linkedin.com/company/38373/ Phone +1 (888) 900-9646 ### [Tidio](https://www.g2.com/products/tidio/reviews) [By Tidio](https://www.g2.com/sellers/tidio) [ (1,907)4.6 out of 5 ](https://www.g2.com/products/tidio/reviews#reviews "Read Tidio Reviews") Product Description Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a **Users:** Owner, CEO · **Industries:** Retail, Marketing and Advertising · **Market Segment:** 90% Small-Business, 8% Mid-Market User SentimentHow are these determined? Reviewers frequently mention the ease of setup, the AI chatbot's efficiency in handling queries, and the seamless integration with various systems as key benefits of using Tidio. Users experienced issues with the complexity of advanced settings, limitations in AI flow, sparse knowledge base for complicated issues, and high pricing for upgrade plans. Year Founded 2013 HQ Location San Francisco, California Company Website https://www.tidio.com/ Twitter @tidiocx LinkedIn® Page https://www.linkedin.com/company/3343461/ ### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [By Salesforce](https://www.g2.com/sellers/salesforce) [ (7,347)4.4 out of 5 ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews#reviews "Read Agentforce Service (formerly Salesforce Service Cloud) Reviews") Product Description Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f **Users:** Salesforce Administrator, Salesforce Developer · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 42% Mid-Market, 37% Enterprise MS AI-driven service with Agentforce provides a seamless experience across chat, voice, email, social media, WhatsApp, and more. Powerful tools like...[Read review](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews/agentforce-service-formerly-salesforce-service-cloud-review-12817031) ![Bhupendra Singh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhupendra Singh R.") BR What makes Agentforce Service stand out is how it transforms the chaotic world of customer support into a single, highly intelligent workspace....[Read review](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews/agentforce-service-formerly-salesforce-service-cloud-review-12818873) Year Founded 1999 HQ Location San Francisco, CA Company Website https://www.salesforce.com/ Twitter @salesforce LinkedIn® Page https://www.linkedin.com/company/3185/ Ownership NYSE:CRM Phone +1 (800) 667-6389 ### [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) [By HubSpot](https://www.g2.com/sellers/hubspot) [ (2,915)4.4 out of 5 ](https://www.g2.com/products/hubspot-service-hub/reviews#reviews "Read HubSpot Service Hub Reviews") Product Description Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C **Users:** Customer Success Manager, Customer Success Specialist · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 60% Small-Business, 37% Mid-Market ![Uduak O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Uduak O.") UO I love how seamless and efficient HubSpot Service Hub is. It's incredibly easy to use, even for beginners or those using a CRM tool for the first...[Read review](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12099441) ![Pratiyush S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pratiyush S.") PS I like that HubSpot Service Hub offers a premium model with several paid trials, such as free basic ticketing, a set inbox, and live chat. The...[Read review](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12188409) Year Founded 2006 HQ Location Cambridge, Massachusetts, United States Company Website https://hubspot.com Twitter @HubSpot LinkedIn® Page https://www.linkedin.com/company/68529/ Ownership NYSE:HUBS Phone +1.888.482.7768 ### [Drift](https://www.g2.com/products/drift/reviews) [By Salesloft](https://www.g2.com/sellers/salesloft) [ (1,256)4.4 out of 5 ](https://www.g2.com/products/drift/reviews#reviews "Read Drift Reviews") Product Description Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc **Users:** Sales Development Representative, Business Development Representative · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 51% Mid-Market, 27% Small-Business ![Leonardo R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leonardo R.") LR That is fully integrated with my calendar and links can be used multiple times, moreover makes easier to coordinate with clients all across the globe[Read review](https://www.g2.com/products/drift/reviews/drift-review-9202310) PD The ability of others to schedule a meeting with me and the ability to send video emails[Read review](https://www.g2.com/products/drift/reviews/drift-review-9429152) Year Founded 2011 HQ Location Atlanta, GA Company Website https://salesloft.com Twitter @Salesloft LinkedIn® Page https://www.linkedin.com/company/2296178/ ### [Freshdesk](https://www.g2.com/products/freshdesk/reviews) [By Freshworks](https://www.g2.com/sellers/freshworks) [ (3,750)4.4 out of 5 ](https://www.g2.com/products/freshdesk/reviews#reviews "Read Freshdesk Reviews") Product Description Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c **Users:** Manager, Owner · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 48% Small-Business, 40% Mid-Market KE It's an easy-to-implement tool, and in terms of cost-benefit, it's one of the best.[Read review](https://www.g2.com/products/freshdesk/reviews/freshdesk-review-12437359) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Great value for the price—the range of options I’m getting, along with the AI, automation, and other capabilities included, is genuinely impressive.[Read review](https://www.g2.com/products/freshdesk/reviews/freshdesk-review-12444843) Year Founded 2010 HQ Location San Mateo, CA Company Website https://www.freshworks.com/ Twitter @FreshworksInc LinkedIn® Page https://www.linkedin.com/company/freshworks-inc/ Ownership NASDAQ: FRSH Phone +1 (866) 832-3090 ### [LiveAgent](https://www.g2.com/products/liveagent/reviews) [By QualityUnit](https://www.g2.com/sellers/qualityunit) [ (1,538)4.5 out of 5 ](https://www.g2.com/products/liveagent/reviews#reviews "Read LiveAgent Reviews") Product Description LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte **Users:** CEO, Owner · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 68% Small-Business, 29% Mid-Market User SentimentHow are these determined? Reviewers like the ease of use, straightforward setup, real-time ticket display, affordability, and the ability to efficiently serve customers across all channels from a single center. Users mentioned issues such as being signed out when idle, inability to edit table formatting, difficulty in navigating the platform, disappointing user experience, occasional odd issues, and limitations with the mobile platform integration. Year Founded 2004 HQ Location Bratislava Company Website https://www.qualityunit.com/ Twitter @qualityunit LinkedIn® Page https://www.linkedin.com/company/3516632/ ### [Smartsupp](https://www.g2.com/products/smartsupp/reviews) [By Smartsupp](https://www.g2.com/sellers/smartsupp) [ (1,048)4.7 out of 5 ](https://www.g2.com/products/smartsupp/reviews#reviews "Read Smartsupp Reviews") Product Description Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: **Users:** CEO, Owner · **Industries:** Retail, Apparel & Fashion · **Market Segment:** 96% Small-Business, 3% Mid-Market User SentimentHow are these determined? Users frequently mention the ease of use, quick setup, real-time visitor tracking, multilingual support, and the ability to integrate with platforms like Shopify, WooCommerce, and various CMSs as key benefits. Reviewers experienced limitations with the free plan, steep pricing for advanced features, limited customization of the chat widget's appearance, and difficulties with adding multiple IP addresses to block. Year Founded 2013 HQ Location Brno, South Moravia Company Website https://www.smartsupp.com Twitter @SmartsuppCOM LinkedIn® Page https://www.linkedin.com/company/5005135/ ### [LiveChat](https://www.g2.com/products/livechat/reviews) [By Text](https://www.g2.com/sellers/text) [ (808)4.5 out of 5 ](https://www.g2.com/products/livechat/reviews#reviews "Read LiveChat Reviews") Product Description LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing **Users:** Customer Service Representative, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 44% Small-Business, 36% Mid-Market User SentimentHow are these determined? Reviewers frequently mention the ease of use, the ability to manage chats efficiently, and the beneficial features such as real-time notifications, automation, and the 'message sneak peek' which allows agents to see what a customer is typing in real-time. Reviewers experienced issues with the mobile app being slower than the desktop version, limited customization options for certain workflows, and difficulties in reaching tech support, as well as finding some advanced features to be expensive for smaller teams. Year Founded 2002 HQ Location Boston, MA, USA Company Website https://www.text.com/ Twitter @text\_hq LinkedIn® Page https://www.linkedin.com/company/text/ Ownership WSE: TXT ### [Front](https://www.g2.com/products/front/reviews) [By Front App](https://www.g2.com/sellers/front-app) [ (2,485)4.6 out of 5 ](https://www.g2.com/products/front/reviews#reviews "Read Front Reviews") Product Description Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, in **Users:** Customer Success Manager, Account Manager · **Industries:** Logistics and Supply Chain, Computer Software · **Market Segment:** 48% Small-Business, 42% Mid-Market ![Emma F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma F.") EF I love how Front is incredibly fast, which enhances my productivity when communicating with customers. The new AI-generated tool is fantastic for...[Read review](https://www.g2.com/products/front/reviews/front-review-12031305) AG I appreciate the ability to switch seamlessly between shared inboxes, like info@ or sales@, and my personal inboxes all within Front. This feature...[Read review](https://www.g2.com/products/front/reviews/front-review-12043650) Year Founded 2014 HQ Location San Francisco, CA Company Website https://frontapp.com Twitter @FrontHQ LinkedIn® Page https://www.linkedin.com/company/fronthq/ ### [UJET](https://www.g2.com/products/ujet/reviews) [By UJET](https://www.g2.com/sellers/ujet) [ (1,129)4.7 out of 5 ](https://www.g2.com/products/ujet/reviews#reviews "Read UJET Reviews") Product Description UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs **Users:** Customer Service Representative, Agent · **Industries:** Consumer Services, Telecommunications · **Market Segment:** 57% Mid-Market, 34% Enterprise ![Rashad M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rashad M.") RM Omnichannel Support: UJET allows customers to reach out for support through various channels such as phone, chat, email, and social media. This...[Read review](https://www.g2.com/products/ujet/reviews/ujet-review-8772081) ![Moises A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moises A.") MA The upsides of using UJET include its multi-channel ticketing for streamlined case management, super easy to use, proactive outreach for enhanced...[Read review](https://www.g2.com/products/ujet/reviews/ujet-review-8974648) Year Founded 2015 HQ Location San Francisco, California Company Website https://www.ujet.cx Twitter @UJETcx LinkedIn® Page https://www.linkedin.com/company/18051573/ ### [Birdeye](https://www.g2.com/products/birdeye/reviews) [By Birdeye](https://www.g2.com/sellers/birdeye) [ (4,094)4.7 out of 5 ](https://www.g2.com/products/birdeye/reviews#reviews "Read Birdeye Reviews") Product Description Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI cowork **Users:** Owner, Marketing Manager · **Industries:** Hospital & Health Care, Real Estate · **Market Segment:** 48% Small-Business, 35% Mid-Market User SentimentHow are these determined? Reviewers like the ease of use, the ability to consolidate reviews from multiple platforms in one place, the AI-assisted support, and the quick response from customer service. Reviewers noted some issues with the initial setup, occasional glitches, repetitive AI-generated responses, and a desire for more specific details about properties and faster timelines for feature enhancements. Year Founded 2012 HQ Location Palo Alto, CA Company Website https://www.birdeye.com Twitter @BirdEye\_ LinkedIn® Page https://www.linkedin.com/company/2837064/ ### [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) [By Lime Connect](https://www.g2.com/sellers/lime-connect) [ (453)4.4 out of 5 ](https://www.g2.com/products/lime-connect-formerly-userlike/reviews#reviews "Read Lime Connect (formerly Userlike) Reviews") Product Description is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. **Users:** CEO, Marketing Manager · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 80% Small-Business, 16% Mid-Market ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Very easy to implement with minimal configuration[Read review](https://www.g2.com/products/lime-connect-formerly-userlike/reviews/lime-connect-formerly-userlike-review-5297124) ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") IT Simplicity of integration and use even in the free version[Read review](https://www.g2.com/products/lime-connect-formerly-userlike/reviews/lime-connect-formerly-userlike-review-5307029) Year Founded 2011 HQ Location Cologne, Germany Company Website https://www.userlike.com/ Twitter @userlike LinkedIn® Page https://www.linkedin.com/company/2855046/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) - ‹ Prev‹ Prev - 1 - [2](/categories/live-chat-software/free?order=g2_score&page=2#product-list) - [3](/categories/live-chat-software/free?order=g2_score&page=3#product-list) - [4](/categories/live-chat-software/free?order=g2_score&page=4#product-list) - [5](/categories/live-chat-software/free?order=g2_score&page=5#product-list) - … - [14](/categories/live-chat-software/free?order=g2_score&page=14#product-list) - [15](/categories/live-chat-software/free?order=g2_score&page=15#product-list) - [Next ›Next ›](/categories/live-chat-software/free?order=g2_score&page=2#product-list)