# Best Knowledge Management Software *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Knowledge management software, or KM software, supports an integrated approach to identifying, capturing, retrieving, and sharing information assets that have a strong focus on—how to accomplish a task, how to handle a situation, how a process works, and how to get a job done. These assets may include text documents, presentations, images, audio and video files, and other data types. The purpose of knowledge management software is to capture and distribute knowledge, allowing members of an organization, along with its partners and customers, to access and use the information effectively. Having a centralized repository where this knowledge is stored helps create a single source of truth in an organization, eliminating confusion and reducing the time to find information. Knowledge management encompasses a range of specialized software products, with four subcategories—[knowledge base software](https://www.g2.com/categories/knowledge-base), [Q&A platforms software](https://www.g2.com/categories/q-a-platforms), [standard operating procedures software](https://www.g2.com/categories/standard-operating-procedures), and [work instructions software](https://www.g2.com/categories/work-instructions). While some products are solely placed in one category, others with overlapping feature sets are placed in multiple. ## Top Knowledge Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Slack](https://www.g2.com/products/slack/reviews) | 4.5/5.0 (37,405 reviews) | Searchable team knowledge with channel-based context | "[Slack Streamlines Team Communication with Channels, Integrations, and Fast File Sharing](https://www.g2.com/survey_responses/slack-review-13043768)" | | 2 | [Confluence](https://www.g2.com/products/confluence/reviews) | 4.1/5.0 (4,245 reviews) | Jira-connected team knowledge and documentation | "[Centralized Documentation & Seamless Jira Integration with Real-Time Collaboration](https://www.g2.com/survey_responses/confluence-review-13035239)" | | 3 | [Notion](https://www.g2.com/products/notion/reviews) | 4.6/5.0 (11,011 reviews) | Relational knowledge bases with AI-queryable context | "[Notion’s Flexible, All-in-One Workspace That Keeps Everything Organized](https://www.g2.com/survey_responses/notion-review-13043838)" | | 4 | [ClickUp](https://www.g2.com/products/clickup/reviews) | 4.6/5.0 (12,337 reviews) | Centralized knowledge with multi-view task hierarchy | "[Flexible and Modern tool that gives visibility on different levels](https://www.g2.com/survey_responses/clickup-review-13041517)" | | 5 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,346 reviews) | Endpoint knowledge with background-mode remediation | "[NinjaOne Streamlines Endpoint Management and Remote Troubleshooting](https://www.g2.com/survey_responses/ninjaone-review-12791930)" | | 6 | [Scribe](https://www.g2.com/products/scribe/reviews) | 4.8/5.0 (866 reviews) | Click-capture SOP documentation with AI annotation | "[Detailed Screenshots, User-Friendly, and a Huge Upgrade from Manual Documentation](https://www.g2.com/survey_responses/scribe-review-12968483)" | | 7 | [MaintainX](https://www.g2.com/products/maintainx/reviews) | 4.8/5.0 (1,518 reviews) | AI-assisted maintenance procedure and asset knowledge capture | "[Helping Transform Maintenance from Reactive to Proactive](https://www.g2.com/survey_responses/maintainx-review-12996913)" | | 8 | [Connecteam](https://www.g2.com/products/connecteam/reviews) | 4.6/5.0 (3,491 reviews) | Deskless workforce knowledge and compliance distribution | "[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)" | | 9 | [Guru](https://www.g2.com/products/guru/reviews) | 4.7/5.0 (2,257 reviews) | Verified knowledge delivery inside daily workflows | "[A fast and user-friendly knowledge platform with room to grow](https://www.g2.com/survey_responses/guru-review-11254414)" | | 10 | [ABB Electronic Work Instructions](https://www.g2.com/products/abb-electronic-work-instructions/reviews) | 4.4/5.0 (51 reviews) | Paperless shopfloor SOPs with 3D work instructions | "[Easy Rollout and Instant Access to Digital Manuals](https://www.g2.com/survey_responses/abb-electronic-work-instructions-review-12496386)" | ## How Many Knowledge Management Software Products Does G2 Track? **Total Products under this Category:** 454 ### Category Stats (Jun 2026) - **Average Rating**: 4.49/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Aptean Discrete Manufacturing ERP (+1.7%) - Among all products in this category, Aptean Discrete Manufacturing ERP recorded the largest rating increase compared to last month *Last updated: June 24, 2026* ## How Does G2 Rank Knowledge Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 110,200+ Authentic Reviews - 454+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Knowledge Management Software Is Best for Your Use Case? - **Leader:** [Slack](https://www.g2.com/products/slack/reviews) - **Highest Performer:** [Hudu](https://www.g2.com/products/hudu/reviews) - **Top Trending:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best Free Software:** [Notion](https://www.g2.com/products/notion/reviews) --- **Sponsored** ### livepro Knowledge Management livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1043&secure%5Bdisplayable_resource_id%5D=1043&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1043&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=55822&secure%5Bresource_id%5D=1043&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fknowledge-management%3Futf8%3D%25E2%259C%2593&secure%5Btoken%5D=0b0f69c5673db98bea9afcb0cbc21f8b5bb202d9c1d8c0844bc278bd5ad30191&secure%5Burl%5D=https%3A%2F%2Flivepro.com%2F&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Knowledge Management Software Products in 2026? ### 1. [Slack](https://www.g2.com/products/slack/reviews) Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat, a searchable record of all your files and conversations, and integrations with a growing number of handy bots and apps. Now everyone can finally be on the same page and get their work done. Slack: It’s where work happens. **Average Rating:** 4.5/5.0 **Total Reviews:** 37,405 **How Do G2 Users Rate Slack?** - **Q & A:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Slack?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Project Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 41% Small-Business, 41% Mid-Market #### What Are Slack's Pros and Cons? **Pros:** - Ease of Use (3482 reviews) - Team Collaboration (3030 reviews) - Communication (2875 reviews) - Integrations (2144 reviews) - Features (1886 reviews) **Cons:** - Notification Issues (1113 reviews) - Missing Features (905 reviews) - Limited Features (733 reviews) - Overwhelming Experience (727 reviews) - Channel Management (664 reviews) ### What Do G2 Reviewers Say About Slack? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Slack, making it an essential tool for daily collaboration and communication. - Users appreciate the **team collaboration features** of Slack, which enhance communication and organization among team members. - Users value the **efficient communication** on Slack, enabling quick responses and seamless team coordination across time zones. - Users love the **seamless integrations** in Slack, enhancing collaboration through extensive apps and API connectivity. - Users appreciate the **seamless integration and organization** in Slack, making team communication efficient across time zones. **Cons:** - Users face **notification issues** with Slack, leading to missed important messages and overwhelming alerts from multiple channels. - Users find Slack's **missing features** problematic, especially regarding organization and effective search capabilities. - Users feel Slack has **limited features** for organization and message history, complicating project management and communication. - Users find the **constant notifications and overwhelming channels** stressful, complicating their communication and leading to missed information. - Users express a need for a more organized channel experience due to **overwhelming notifications and limited message history**. #### What Are Recent G2 Reviews of Slack? **"[Slack Streamlines Team Communication with Channels, Integrations, and Fast File Sharing](https://www.g2.com/survey_responses/slack-review-13043768)"** **Rating:** 4.0/5.0 stars *— Ayush S.* [Read full review](https://www.g2.com/survey_responses/slack-review-13043768) --- **"[Organized, Fast Team Communication with Powerful Integrations](https://www.g2.com/survey_responses/slack-review-13042924)"** **Rating:** 4.5/5.0 stars *— Syed F.* [Read full review](https://www.g2.com/survey_responses/slack-review-13042924) --- #### What Are G2 Users Discussing About Slack? - [What integrations have you found most effective for streamlining communication in Slack?](https://www.g2.com/discussions/what-integrations-have-you-found-most-effective-for-streamlining-communication-in-slack) - 20 comments, 4 upvotes - [What is Slack used for?](https://www.g2.com/discussions/what-is-slack-used-for) - 22 comments, 7 upvotes - [Is Slack a good tool?](https://www.g2.com/discussions/is-slack-a-good-tool) - 20 comments, 23 upvotes - [What is unique about slack?](https://www.g2.com/discussions/what-is-unique-about-slack) - 11 comments, 4 upvotes - [What does slack software do?](https://www.g2.com/discussions/what-does-slack-software-do) - 29 comments, 1 upvote ### 2. [Confluence](https://www.g2.com/products/confluence/reviews) Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you need, Confluence is where knowledge becomes impact. Versatile content types like pages, live docs, whiteboards, and databases help teams move seamlessly from ideation to execution. Confluence integrates with the Atlassian suite of products like Jira Software, Trello, and Loom to enable both synchronous and async work and to push work forward. **Average Rating:** 4.1/5.0 **Total Reviews:** 4,245 **How Do G2 Users Rate Confluence?** - **Q & A:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Confluence?** - **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian) - **Company Website:** https://www.atlassian.com/ - **Year Founded:** 2002 - **HQ Location:** Sydney and San Francisco - **Twitter:** @Atlassian (106,496 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/atlassian (21,081 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Mid-Market, 34% Enterprise #### What Are Confluence's Pros and Cons? **Pros:** - Ease of Use (299 reviews) - Team Collaboration (212 reviews) - Organization (159 reviews) - Integrations (155 reviews) - Collaboration Efficiency (146 reviews) **Cons:** - Not Intuitive (84 reviews) - Slow Performance (83 reviews) - Page Management (71 reviews) - Learning Curve (64 reviews) - Complexity (59 reviews) ### What Do G2 Reviewers Say About Confluence? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Confluence, simplifying document management and enhancing project collaboration effectively. - Users value the **effective team collaboration** features of Confluence, enhancing productivity and streamlining communication seamlessly. - Users value the **organized and user-friendly interface** of Confluence, enhancing collaboration and documentation with ease. - Users value the **seamless integrations** in Confluence, enhancing collaboration and simplifying project management significantly. - Users value the **collaboration efficiency** of Confluence, fostering alignment and streamlined communication across teams. **Cons:** - Users find the editor **not intuitive** , experiencing slowness and difficulty with search and formatting content effectively. - Users experience **slow performance** with Confluence, particularly when managing large pages or attachments, complicating navigation. - Users find **page management cumbersome** due to slow performance, confusing permissions, and difficulty in content organization. - Users struggle with the **steep learning curve** of Confluence's advanced features, requiring significant time to master the system. - Users find **Confluence complex** due to permissions, search difficulties, and non-intuitive version control, especially for new users. #### What Are Recent G2 Reviews of Confluence? **"[Centralized Documentation & Seamless Jira Integration with Real-Time Collaboration](https://www.g2.com/survey_responses/confluence-review-13035239)"** **Rating:** 4.0/5.0 stars *— Karthick P.* [Read full review](https://www.g2.com/survey_responses/confluence-review-13035239) --- **"[The Ultimate Source of Truth for Engineering and Product Teams](https://www.g2.com/survey_responses/confluence-review-12546661)"** **Rating:** 4.5/5.0 stars *— Bibhuti Bhusan S.* [Read full review](https://www.g2.com/survey_responses/confluence-review-12546661) --- #### What Are G2 Users Discussing About Confluence? - [How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?](https://www.g2.com/discussions/how-is-confluence-being-utilized-to-improve-knowledge-management-and-collaboration-in-remote-work-environments) - 3 comments, 1 upvote - [How is Confluence being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-confluence-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 2 comments - [What is Confluence used for?](https://www.g2.com/discussions/what-is-confluence-used-for) - 3 comments, 1 upvote - [How is confluence different from Jira?](https://www.g2.com/discussions/how-is-confluence-different-from-jira) - 2 comments, 1 upvote - [What are the benefits of confluence?](https://www.g2.com/discussions/what-are-the-benefits-of-confluence) - 2 comments ### 3. [Notion](https://www.g2.com/products/notion/reviews) Notion is the connected AI workspace that brings all work together in a tool that adapts to every team—with AI to find answers and automate busywork. It's one place for search, manage projects, capture notes and company knowledge, and collaborate as a team. Millions love Notion because it increases productivity, reduces tools & costs, and empowers everyone to do their best work. Unlike fragmented, rigid software, Notion connects work into one tool that’s customizable and people love to use. Now you have beautiful tools to build your life’s work. **Average Rating:** 4.6/5.0 **Total Reviews:** 11,011 **How Do G2 Users Rate Notion?** - **Q & A:** 8.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Notion?** - **Seller:** [Notion](https://www.g2.com/sellers/notion-7effc4fe-47b3-4888-8ef0-ce4addda94db) - **Company Website:** https://www.notion.com/ - **Year Founded:** 2016 - **HQ Location:** San Francisco, California - **Twitter:** @NotionHQ (518,653 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/notionhq/ (5,802 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Student - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 25% Mid-Market #### What Are Notion's Pros and Cons? **Pros:** - Ease of Use (4771 reviews) - Features (2749 reviews) - AI Features (2437 reviews) - Useful (2362 reviews) - Organization (2259 reviews) **Cons:** - Learning Curve (1908 reviews) - Limited Features (1033 reviews) - Learning Difficulty (943 reviews) - Missing Features (936 reviews) - Usage Limitations (852 reviews) ### What Do G2 Reviewers Say About Notion? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Notion, finding it intuitive and perfect for managing complex information seamlessly. - Users admire Notion for its **all-in-one flexibility** , seamlessly combining tasks, notes, and projects in a single platform. - Users appreciate the **seamless integration of Notion AI** , finding it indispensable for writing, organization, and productivity. - Users find Notion **extremely useful** for organizing tasks, collaborating, and streamlining documentation across various workflows. - Users love how Notion enhances **organization** , effortlessly managing projects, tasks, and educational materials with a flexible interface. **Cons:** - Users experience a **steep learning curve** with Notion, often needing guidance to navigate its features effectively. - Users find **limited features** in Notion, expressing a desire for more templates and advanced security options. - Users find Notion's **learning difficulty** frustrating due to its complex interface and lack of intuitive guidance. - Users find the **missing features** in Notion limiting, expressing a desire for greater built-in functionality and better organization. - Users face **usage limitations** in Notion, finding it challenging to structure workspaces and draft documents effectively. #### What Are Recent G2 Reviews of Notion? **"[Flexible, Powerful Notion for Staying Organized—Templates, AI, and Gmail Integration Shine](https://www.g2.com/survey_responses/notion-review-13033228)"** **Rating:** 4.5/5.0 stars *— Micah T.* [Read full review](https://www.g2.com/survey_responses/notion-review-13033228) --- **"[Notion’s Flexible, All-in-One Workspace That Keeps Everything Organized](https://www.g2.com/survey_responses/notion-review-13043838)"** **Rating:** 4.0/5.0 stars *— Ayush S.* [Read full review](https://www.g2.com/survey_responses/notion-review-13043838) --- ### 4. [ClickUp](https://www.g2.com/products/clickup/reviews) ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity. **Average Rating:** 4.6/5.0 **Total Reviews:** 12,337 **How Do G2 Users Rate ClickUp?** - **Q & A:** 8.5/10 (Category avg: 8.6/10) **Who Is the Company Behind ClickUp?** - **Seller:** [ClickUp](https://www.g2.com/sellers/clickup) - **Company Website:** https://ClickUp.com - **Year Founded:** 2017 - **HQ Location:** San Diego, California - **Twitter:** @clickup (69,539 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/12949663/ (1,526 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Project Manager - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 77% Small-Business, 19% Mid-Market #### What Are ClickUp's Pros and Cons? **Pros:** - Ease of Use (4219 reviews) - Task Management (3218 reviews) - Features (3118 reviews) - Project Management (2787 reviews) - Organization (2588 reviews) **Cons:** - Missing Features (2039 reviews) - Learning Curve (1750 reviews) - Limited Features (1334 reviews) - Not Intuitive (1180 reviews) - Slow Loading (1155 reviews) ### What Do G2 Reviewers Say About ClickUp? *AI-generated summary from verified user reviews* **Pros:** - Users find ClickUp's **ease of use** invaluable for streamlining projects and enhancing collaboration across teams. - Users value the **robust task management capabilities** of ClickUp, enhancing productivity and project organization effectively. - Users value ClickUp's **robust features and flexibility** , enhancing productivity and workflow management across diverse projects. - Users value the **flexibility and integration** of ClickUp for organizing tasks and driving project execution effectively. - Users value the **effective organization** capabilities of ClickUp, enhancing collaboration and task management across teams. **Cons:** - Users find that many **valuable features are locked behind a paywall** , limiting accessibility and usability for non-profits. - Users find the **learning curve for beginners** to be steep, requiring time to adapt to ClickUp's multiple layers. - Users find **limited features** in ClickUp, particularly missing integrations and functionalities compared to other platforms. - Users find ClickUp **not intuitive** , struggling with feature accessibility and navigation, leading to a frustrating experience. - Users report that ClickUp can be **slow to load** , impacting its usability despite its overall benefits. #### What Are Recent G2 Reviews of ClickUp? **"[Flexible and Modern tool that gives visibility on different levels](https://www.g2.com/survey_responses/clickup-review-13041517)"** **Rating:** 5.0/5.0 stars *— Ksenia B.* [Read full review](https://www.g2.com/survey_responses/clickup-review-13041517) --- **"[Structured, Smooth, and Feature-Rich—ClickUp Boosts My Daily Productivity](https://www.g2.com/survey_responses/clickup-review-13040850)"** **Rating:** 5.0/5.0 stars *— Lipika A.* [Read full review](https://www.g2.com/survey_responses/clickup-review-13040850) --- #### What Are G2 Users Discussing About ClickUp? - [What features of ClickUp make it a preferred choice for project management in agile teams?](https://www.g2.com/discussions/what-features-of-clickup-make-it-a-preferred-choice-for-project-management-in-agile-teams) - 6 comments, 6 upvotes - [What is ClickUp used for?](https://www.g2.com/discussions/what-is-clickup-used-for) - 10 comments, 4 upvotes - [Does Google use ClickUp?](https://www.g2.com/discussions/does-google-use-clickup) - 4 comments, 3 upvotes - [Who uses ClickUp?](https://www.g2.com/discussions/who-uses-clickup) - 14 comments, 4 upvotes - [Is ClickUp really free?](https://www.g2.com/discussions/is-clickup-really-free) - 12 comments, 3 upvotes ### 5. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,346 **Who Is the Company Behind NinjaOne?** - **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone) - **Company Website:** https://www.ninjaone.com/ - **Year Founded:** 2013 - **HQ Location:** Austin, Texas - **Twitter:** @NinjaOne (3,607 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6436301/ (2,121 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 48% Mid-Market, 44% Small-Business #### What Are NinjaOne's Pros and Cons? **Pros:** - Ease of Use (1373 reviews) - Remote Access (867 reviews) - Features (852 reviews) - Automation (820 reviews) - Customer Support (733 reviews) **Cons:** - Missing Features (715 reviews) - Limited Features (396 reviews) - Improvement Needed (372 reviews) - Needs Improvement (362 reviews) - Feature Issues (306 reviews) ### What Do G2 Reviewers Say About NinjaOne? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with NinjaOne, enjoying seamless management of company assets and automated features. - Users value the **ease of remote access** with NinjaOne, allowing seamless management of devices and scripts. - Users appreciate the **automated updates and alerts** in NinjaOne, significantly easing the management of multiple servers. - Users appreciate the **automation capabilities** of NinjaOne, streamlining tasks and enhancing efficiency in IT management. - Users appreciate the **excellent customer support** from NinjaOne, providing quick access to knowledgeable staff and practical solutions. **Cons:** - Users note the **missing features** in NinjaOne, particularly in the mobile app and policy application complexity. - Users find NinjaOne has **limited features** , making device management and support less efficient than desired. - Users feel an **improvement is needed** in the search function and feature delivery timelines of NinjaOne. - Users feel NinjaOne's **search function lacks efficiency** and desire improved features and a better ticketing dashboard. - Users face **feature issues** with function settings and lack of out-of-the-box roles, impacting usability and integration. #### What Are Recent G2 Reviews of NinjaOne? **"[NinjaOne Streamlines Endpoint Management and Remote Troubleshooting](https://www.g2.com/survey_responses/ninjaone-review-12791930)"** **Rating:** 4.0/5.0 stars *— Richard T.* [Read full review](https://www.g2.com/survey_responses/ninjaone-review-12791930) --- **"[Super Easy and Effective - Loved my Experience!](https://www.g2.com/survey_responses/ninjaone-review-9229992)"** **Rating:** 5.0/5.0 stars *— Kyle P.* [Read full review](https://www.g2.com/survey_responses/ninjaone-review-9229992) --- #### What Are G2 Users Discussing About NinjaOne? - [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments - [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments - [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment ### 6. [Scribe](https://www.g2.com/products/scribe/reviews) See the work. Scale the best. Improve the rest. Scribe’s Workflow AI platform helps organizations ensure work gets done right, and shows how work can be done better. Trusted by teams at New York Life, T-Mobile, LinkedIn, HubSpot, and Northern Trust, Scribe is used by 94% of the Fortune 500 to work smarter, faster, and deliver exceptional results. Scribe Capture puts the best ways of working at everyone’s fingertips. It automatically creates and shares step-by-step guides, complete with text and screenshots — no more tedious screenshotting and manual documentation. ✅ Document your processes 12x faster ✅ Find answers to your questions 63% faster ✅ 98% of teams make fewer mistakes Scribe Optimize helps your organization make work even better. It continuously mines workflows to identify the biggest opportunities to improve and drive transformation. Scribe empowers your whole organization — from new hires to your most experienced team members — to do their best work. Every single day. ✨ Loved by over 5 million users ✨ Trusted by 600,000 organizations ✨ Forbes Next Billion-Dollar Startup & LinkedIn Top Startup Learn more at scribe.com **Average Rating:** 4.8/5.0 **Total Reviews:** 866 **How Do G2 Users Rate Scribe?** - **Q & A:** 7.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Scribe?** - **Seller:** [Scribe](https://www.g2.com/sellers/scribe-d2b56002-72d7-4b19-8ae1-eaba5e791638) - **Company Website:** https://scribe.com - **Year Founded:** 2019 - **HQ Location:** San Francisco, US - **Twitter:** @ScribeHow (7,248 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/scribehow/ (336 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Operations Manager, Project Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Small-Business, 37% Mid-Market #### What Are Scribe's Pros and Cons? **Pros:** - Ease of Use (402 reviews) - Time-saving (197 reviews) - Easy Editing (189 reviews) - Easy Creation (180 reviews) - Time-Saving (173 reviews) **Cons:** - Editing Difficulties (75 reviews) - Screenshot Issues (47 reviews) - Limited Features (39 reviews) - Limited Customization (30 reviews) - Slow Performance (28 reviews) ### What Do G2 Reviewers Say About Scribe? *AI-generated summary from verified user reviews* **Pros:** - Users find Scribe to be **incredibly easy to use** , enabling quick and efficient creation of documentation and instructions. - Users value the **time-saving automation** of Scribe for efficient documentation and onboarding processes. - Users value the **easy editing tools** of Scribe, which streamline the creation and sharing of SOPs effortlessly. - Users find Scribe's **easy creation** of step-by-step documentation a significant time-saver with a user-friendly interface. - Users value the **time-saving features** of Scribe, enabling quick creation and updates of documentation effortlessly. **Cons:** - Users find **editing difficulties** in Scribe, as changing or adding steps can be challenging at times. - Users face **screenshot issues** , as it often fails to capture buttons and requires a click to create new scribes. - Users note the **limited features** of Scribe, including cumbersome session management and sharing constraints. - Users express frustration with **limited customization** options, hindering their ability to personalize the Scribe experience. - Users experience **slow performance** with Scribe, including laggy loading and occasional browser crashes during document creation. #### What Are Recent G2 Reviews of Scribe? **"[Detailed Screenshots, User-Friendly, and a Huge Upgrade from Manual Documentation](https://www.g2.com/survey_responses/scribe-review-12968483)"** **Rating:** 5.0/5.0 stars *— Angie F.* [Read full review](https://www.g2.com/survey_responses/scribe-review-12968483) --- **"[Effortless Walkthroughs and Smarter Onboarding with AI-Powered Guides](https://www.g2.com/survey_responses/scribe-review-12925105)"** **Rating:** 5.0/5.0 stars *— Hannah D.* [Read full review](https://www.g2.com/survey_responses/scribe-review-12925105) --- ### 7. [MaintainX](https://www.g2.com/products/maintainx/reviews) MaintainX is an AI-powered, mobile-first maintenance and asset management platform built for the new industrial workforce. It empowers frontline teams to manage maintenance, assets, parts inventory, and purchase orders more efficiently, reducing unplanned downtime and boosting operational efficiency. MaintainX manages over 50 million work orders across 10 million assets. It’s used by hundreds of thousands of workers globally, and serves some of the world’s largest enterprises, including Univar, Cintas, Michaels, Duracell, Titan America, Dollar General, Magna, and many more. The MaintainX platform leverages AI and IT/OT connections to create a unified and accessible record of asset and work data, providing real-time insights that drive proactive maintenance and operational excellence for 13,000+ customers. By combining intuitive design, enterprise scalability, and AI-driven workflows, MaintainX enables customers to achieve measurable results: 32% reduction in unplanned downtime 34% reduction in parts inventory costs 38% increase in equipment uptime 53% increase in work order completion \*Averages reported by MaintainX customers, 2026. To learn more, visit www.getmaintainx.com. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,518 **How Do G2 Users Rate MaintainX?** - **Q & A:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind MaintainX?** - **Seller:** [MaintainX](https://www.g2.com/sellers/maintainx) - **Company Website:** https://www.getmaintainx.com - **Year Founded:** 2018 - **HQ Location:** San Francisco, California - **Twitter:** @maintainx (891 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18762446/ (889 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Maintenance Manager, Facilities Manager - **Top Industries:** Manufacturing, Facilities Services - **Company Size:** 50% Mid-Market, 41% Small-Business #### What Are MaintainX's Pros and Cons? **Pros:** - Ease of Use (611 reviews) - Customer Support (289 reviews) - Work Orders (246 reviews) - Features (225 reviews) - Intuitive (213 reviews) **Cons:** - Missing Features (127 reviews) - Work Order Issues (90 reviews) - Limited Features (74 reviews) - Limited Customization (71 reviews) - Work Order Management (63 reviews) ### What Do G2 Reviewers Say About MaintainX? *AI-generated summary from verified user reviews* **Pros:** - Users find MaintainX to be **very user friendly** , appreciating its intuitive interface and ease of use for tasks. - Users commend the **exceptional customer support** of MaintainX, enhancing overall user experience with prompt assistance. - Users value the **effective work order management** of MaintainX, enhancing maintenance scheduling and equipment management significantly. - Users appreciate the **intuitive QR code functionality** that enhances organization and streamlines requests for operations. - Users find MaintainX to be **intuitive and user-friendly** , facilitating quick training and easy implementation. **Cons:** - Users feel the **missing features** in MaintainX hinder stability and customization, complicating their overall experience. - Users experience **work order issues** due to integration difficulties and glitches in information retrieval and tagging. - Users feel the **limited features** hinder functionality, desiring more customization options and reporting capabilities. - Users desire more **customization options** in MaintainX to tailor workflows and procedures to individual needs. - Users desire **automatic procedure setup for work orders** , as repetitive tasks hinder efficiency and usability. #### What Are Recent G2 Reviews of MaintainX? **"[Helping Transform Maintenance from Reactive to Proactive](https://www.g2.com/survey_responses/maintainx-review-12996913)"** **Rating:** 5.0/5.0 stars *— Jason J.* [Read full review](https://www.g2.com/survey_responses/maintainx-review-12996913) --- **"[User-Friendly, Fast CMMS with Excellent Implementation Support](https://www.g2.com/survey_responses/maintainx-review-12926021)"** **Rating:** 4.0/5.0 stars *— Chris S.* [Read full review](https://www.g2.com/survey_responses/maintainx-review-12926021) --- #### What Are G2 Users Discussing About MaintainX? - [What is MaintainX used for?](https://www.g2.com/discussions/what-is-maintainx-used-for) ### 8. [Connecteam](https://www.g2.com/products/connecteam/reviews) Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational efficiency. Connecteam allows managers to put their business processes on autopilot and focus on business growth while also freeing up employees to be more productive, professional, and satisfied. At the heart of Connecteam lies a powerful suite of tools for scheduling, time tracking, task management, communication, HR processes, and training—all built for the realities of frontline teams. Whether you need to create complex shift schedules, automate payroll-ready timesheets, distribute company announcements, or onboard new hires at scale, Connecteam brings everything under one intuitive app. Save time and increase productivity with AI assisted scheduling, mobile-first custom checklists, forms, and reports; Track work hours with GPS time clock; Simplify employee communication, enhance professional skills with mobile courses (AI powered course content creator), manage daily tasks and so much more, all in one app. Connecteam AI helps you work faster and smarter than humanly possible, while keeping it simple: -AI Agent : Just ask your AI sidekick in chat. From stock info to safety steps, manuals, or care procedures, employees get instant spot-on answers, pulled straight from your in-app resources. No delays, no guesswork. -Auto scheduling : Your team schedule’s fully covered in seconds. AI puzzles availability, roles, fairness, and requirements with expert precision. The result? Reliable schedules, happier employees, and no admin hassle. -AI course creation: Turn any training topic into a full course. Just describe the subject and AI instantly builds a pro-level course, ready to go. Your team, trained the way you need, to the standard you expect. -File to Form: Digitize forms in a snap - upload a file or take a photo of any paper form. AI turns it into a fillable version your team can complete wherever they are. Easy for them, efficient for you. -AI updates and feed: Level up every update - write clear team updates that land. AI enhances your message and auto-translates it into each employee’s preferred language. Everyone stays aligned, nothing gets misinterpreted. -Speech to text: Fill forms, hands-free - simply speak into forms. AI captures, summarizes, and sorts your team’s input on the spot, without them having to look down or slow down. No distractions, no delays—just clear, accurate reporting. Additionally, ensure a secure and easy login for system admins with Active Directory Single Sign-On (SSO). **Average Rating:** 4.6/5.0 **Total Reviews:** 3,491 **How Do G2 Users Rate Connecteam?** - **Q & A:** 8.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Connecteam?** - **Seller:** [Connecteam](https://www.g2.com/sellers/connecteam) - **Year Founded:** 2015 - **HQ Location:** New York, NY - **Twitter:** @ConnecteamApp (1,235 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10591384/ (524 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Manager - **Top Industries:** Construction, Retail - **Company Size:** 83% Small-Business, 14% Mid-Market #### What Are Connecteam's Pros and Cons? **Pros:** - Ease of Use (1623 reviews) - Features (950 reviews) - Scheduling (870 reviews) - Team Collaboration (726 reviews) - User-Friendly (702 reviews) **Cons:** - Missing Features (442 reviews) - Limited Features (424 reviews) - Scheduling Issues (300 reviews) - Improvement Needed (280 reviews) - Learning Curve (280 reviews) ### What Do G2 Reviewers Say About Connecteam? *AI-generated summary from verified user reviews* **Pros:** - Users find Connecteam incredibly **easy to learn and use** , streamlining tasks and enhancing team communication effectively. - Users appreciate the **intuitive interface and comprehensive features** of Connecteam, enhancing team communication and task management. - Users love the **ease of scheduling** with Connecteam, enabling seamless tracking and communication for their teams. - Users value the **seamless team collaboration** facilitated by Connecteam, enhancing communication and task management effectively. - Users find Connecteam to be **user-friendly** , simplifying staff management and enhancing communication across multiple locations. **Cons:** - Users feel the **missing features** on the app hinder usability and limit customization options for small businesses. - Users find the **limited features** on the app frustrating compared to the desktop version, craving more flexibility. - Users face significant **scheduling issues** with Connecteam, particularly for 24-hour services requiring complex arrangements. - Users find **improvement needed** in Connecteam's functionality and clarity, affecting payroll, scheduling, and overall user experience. - Users find the **steep learning curve** of Connecteam challenging, especially with navigation and limited mobile features. #### What Are Recent G2 Reviews of Connecteam? **"[A Game-Changer for Small Businesses: Free, Easy Scheduling and Job Pay Tracking](https://www.g2.com/survey_responses/connecteam-review-12874312)"** **Rating:** 5.0/5.0 stars *— Verified User in Construction* [Read full review](https://www.g2.com/survey_responses/connecteam-review-12874312) --- **"[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)"** **Rating:** 5.0/5.0 stars *— Kurt B.* [Read full review](https://www.g2.com/survey_responses/connecteam-review-10735494) --- #### What Are G2 Users Discussing About Connecteam? - [Is Connecteam secure?](https://www.g2.com/discussions/is-connecteam-secure) - 2 comments - [How do you use Connecteam?](https://www.g2.com/discussions/how-do-you-use-connecteam) - 2 comments - [Is Connecteam really free?](https://www.g2.com/discussions/is-connecteam-really-free) - [Is Connecteam a good app?](https://www.g2.com/discussions/is-connecteam-a-good-app) - 2 comments ### 9. [Guru](https://www.g2.com/products/guru/reviews) Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,257 **How Do G2 Users Rate Guru?** - **Q & A:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Guru?** - **Seller:** [Guru](https://www.g2.com/sellers/guru) - **Company Website:** https://www.getguru.com - **Year Founded:** 2013 - **HQ Location:** Philadelphia, PA - **Twitter:** @Guru_HQ (4,242 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5129180/ (2,457 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Mid-Market, 29% Enterprise #### What Are Guru's Pros and Cons? **Pros:** - Ease of Use (742 reviews) - Helpful (418 reviews) - Comprehensive Information (315 reviews) - Easy Access (298 reviews) - Information Accuracy (287 reviews) **Cons:** - Search Functionality (152 reviews) - Inefficient Search (149 reviews) - Search Functionality Issues (138 reviews) - Inefficient Searching (136 reviews) - Organizational Challenges (110 reviews) ### What Do G2 Reviewers Say About Guru? *AI-generated summary from verified user reviews* **Pros:** - Users find Guru's interface **easy to use** , enabling quick access to information through intuitive navigation and design. - Users value the **ease of use and customization** in Guru, enhancing team productivity and integration with tools. - Users value the **comprehensive information** in Guru, facilitating efficient and effective customer service without delays. - Users find **easy access** to information with Guru, enhancing their productivity and support interactions effortlessly. - Users value the **information accuracy** of Guru, which enhances efficiency and allows for swift issue resolution. **Cons:** - Users note that the **search functionality can be slow** when dealing with large amounts of content. - Users find the **search functionality inefficient** , leading to slower results and difficulties in organizing saved content. - Users experience **search functionality issues** with slow results and challenges in organizing vast amounts of content. - Users struggle with **inefficient searching** in Guru, often requiring specific keywords to find the right cards. - Users find **organizational challenges** with Guru, noting slow search results and difficulty managing large collections of content. #### What Are Recent G2 Reviews of Guru? **"[Automated Verification Keeps Our Knowledge Repository Trustworthy](https://www.g2.com/survey_responses/guru-review-12959405)"** **Rating:** 5.0/5.0 stars *— Dairon P.* [Read full review](https://www.g2.com/survey_responses/guru-review-12959405) --- **"[A fast and user-friendly knowledge platform with room to grow](https://www.g2.com/survey_responses/guru-review-11254414)"** **Rating:** 5.0/5.0 stars *— Iasmin L.* [Read full review](https://www.g2.com/survey_responses/guru-review-11254414) --- #### What Are G2 Users Discussing About Guru? - [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) - 3 comments - [How do I use the Guru app?](https://www.g2.com/discussions/how-do-i-use-the-guru-app) - 1 upvote - [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) - 2 comments - [What is Guru software?](https://www.g2.com/discussions/what-is-guru-software) - 1 upvote ### 10. [ABB Electronic Work Instructions](https://www.g2.com/products/abb-electronic-work-instructions/reviews) The ECS Electronic Work Instructions module provides manufacturing information and instructions, which are automatically displayed to the right user through an easy-to-use and intuitive interface. The module supports certification, procedures, drawings, safety instructions, shift notes and any other type of electronic documents and helps eliminating paper driven production process and time of redundant data entries. Thanks to instant messaging support the module enables delivery of the most important information to the shopfloor in the shortest time. **Average Rating:** 4.4/5.0 **Total Reviews:** 51 **How Do G2 Users Rate ABB Electronic Work Instructions?** - **Q & A:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind ABB Electronic Work Instructions?** - **Seller:** [ABB](https://www.g2.com/sellers/abb-b65635da-d823-49ab-9548-322dfdaf36ab) - **HQ Location:** Zurich - **Twitter:** @ABBgroupnews (151,491 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/abb/ (141,975 employees on LinkedIn®) - **Ownership:** NYSE:ABB - **Total Revenue (USD mm):** $26,134 **Who Uses This Product?** - **Top Industries:** Electrical/Electronic Manufacturing, Oil & Energy - **Company Size:** 35% Small-Business, 33% Enterprise #### What Are ABB Electronic Work Instructions's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Efficiency Improvement (1 reviews) - Information Management (1 reviews) - Learning Ease (1 reviews) ### What Do G2 Reviewers Say About ABB Electronic Work Instructions? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of digital instructions** offered by ABB Electronic Work Instructions, enhancing task efficiency and workflow. - Users value the **efficiency improvement** from ABB Electronic Work Instructions, enabling seamless digital task completion and eliminating paperwork. - Users appreciate the **information management** capabilities of ABB Electronic Work Instructions, enhancing task completion through digital access. - Users appreciate the **learning ease** of ABB Electronic Work Instructions, simplifying task completion through digital access. #### What Are Recent G2 Reviews of ABB Electronic Work Instructions? **"[ABB electronics instructions eliminated paperwork and made tasks easier](https://www.g2.com/survey_responses/abb-electronic-work-instructions-review-12239242)"** **Rating:** 5.0/5.0 stars *— Lokesh A.* [Read full review](https://www.g2.com/survey_responses/abb-electronic-work-instructions-review-12239242) --- **"[Easy Rollout and Instant Access to Digital Manuals](https://www.g2.com/survey_responses/abb-electronic-work-instructions-review-12496386)"** **Rating:** 4.5/5.0 stars *— Sean S.* [Read full review](https://www.g2.com/survey_responses/abb-electronic-work-instructions-review-12496386) --- ### 11. [Helpjuice](https://www.g2.com/products/helpjuice/reviews) Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, create, and share critical information effortlessly, making it the ideal knowledge base tool for training employees, onboarding new customers, enabling self-service, and sharing knowledge within and outside your company. Our powerful platform allows users to create new content directly in our easy-to-use editor as well as upload content in multiple formats, ensuring that essential information is accessible anytime and anywhere. Helpjuice's powerful, Google-like search functionality makes it easy for users to find the right information they need quickly and efficiently. Trusted by major organizations such as Amazon, Change.org, Wells Fargo, the World Health Organization, Shipt, TCL, and thousands of others, Helpjuice is dedicated to breaking down information silos and fostering a culture of knowledge sharing. **Average Rating:** 4.7/5.0 **Total Reviews:** 377 **How Do G2 Users Rate Helpjuice?** - **Q & A:** 8.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Helpjuice?** - **Seller:** [Helpjuice](https://www.g2.com/sellers/helpjuice) - **Year Founded:** 2011 - **HQ Location:** Miami, FL - **Twitter:** @HelpJuice (769 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1879314/ (38 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Technical Writer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 49% Mid-Market, 39% Small-Business #### What Are Helpjuice's Pros and Cons? **Pros:** - Ease of Use (121 reviews) - Helpful (102 reviews) - Customer Support (93 reviews) - Features (81 reviews) - Customization (73 reviews) **Cons:** - Editing Difficulties (36 reviews) - Limited Customization (31 reviews) - Formatting Issues (30 reviews) - Editing Limitations (22 reviews) - Learning Curve (20 reviews) ### What Do G2 Reviewers Say About Helpjuice? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with Helpjuice, finding the platform straightforward and efficient for managing content. - Users praise the **exceptional support** of Helpjuice, finding it responsive and efficient for resolving inquiries quickly. - Users commend the **excellent customer support** from Helpjuice, praising their quick response and effective assistance. - Users value the **user-friendly features** of Helpjuice, particularly the ease of organizing and managing content. - Users value the **customization options** in Helpjuice, enhancing accessibility and efficiency for various writing tasks. **Cons:** - Users face **editing difficulties** with Helpjuice, including issues with formatting, slow performance, and rigid elements. - Users feel the **limited customization options** hinder their experience and urge for more tailored features. - Users find the **formatting issues** frustrating, as updates are needed for text editing and article presentation. - Users face **editing limitations** in Helpjuice, such as comment placement issues and lack of internal linking options. - Users find the **learning curve challenging** due to insufficient explanations and translation issues in documentation. #### What Are Recent G2 Reviews of Helpjuice? **"[Keeps Patient Guidance and Knowledge Base Content Well Organized with Great Support](https://www.g2.com/survey_responses/helpjuice-review-12840743)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/helpjuice-review-12840743) --- **"[Accessible, Easy-to-Use Platform with Outstanding Support](https://www.g2.com/survey_responses/helpjuice-review-12795705)"** **Rating:** 5.0/5.0 stars *— Claudia A.* [Read full review](https://www.g2.com/survey_responses/helpjuice-review-12795705) --- #### What Are G2 Users Discussing About Helpjuice? - [What is knowledge base for?](https://www.g2.com/discussions/helpjuice-what-is-knowledge-base-for) - [What is knowledge base for?](https://www.g2.com/discussions/what-is-knowledge-base-for) - [What information is maintained in knowledge base?](https://www.g2.com/discussions/what-information-is-maintained-in-knowledge-base) - [What is a knowledge base software?](https://www.g2.com/discussions/what-is-a-knowledge-base-software) - [What is Helpjuice used for?](https://www.g2.com/discussions/what-is-helpjuice-used-for) ### 12. [Trainual](https://www.g2.com/products/trainual/reviews) Trainual is the training, learning, and knowledge management platform that connects your entire company to how work actually gets done. Every role. Every process. Every policy. All in one place — searchable, assignable, and built to keep every team member aligned and accountable from day one to one thousand. As companies grow more complex, consistency becomes harder to maintain. The way things get done varies by manager, standards slip across locations, and getting new teammates up to speed takes longer than it should. Trainual fixes that by giving your company one central system — where everything your team needs to know is documented, organized by role, and delivered to the right person at the right time. Trainual is the go-to platform for teams across various industries including business services, real estate, construction, healthcare, technology, marketing, legal and cleaning. Build role-based training paths that get every new teammate up to speed the same way, every time. Standardize how work gets done across departments, locations, and roles — then track it to make sure it's actually happening. And when something changes, update it once and it's live everywhere. The built-in AI assistant knows everything your company knows — so instead of pinging a manager or digging through a shared drive, your team gets instant, accurate answers the moment they need them. Think of it as your smartest teammate, always on, always right. Assign responsibilities. Track progress. Automate accountability. No micromanaging required. The result? Faster ramp times. Consistent execution. Higher-performing people. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,022 **How Do G2 Users Rate Trainual?** - **Q & A:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Trainual?** - **Seller:** [Trainual](https://www.g2.com/sellers/trainual) - **Company Website:** https://www.trainual.com - **Year Founded:** 2018 - **HQ Location:** Scottsdale, AZ - **Twitter:** @trainual (1,269 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18250517/ (139 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Operations Manager, Director of Operations - **Top Industries:** Construction, Marketing and Advertising - **Company Size:** 63% Small-Business, 34% Mid-Market #### What Are Trainual's Pros and Cons? **Pros:** - Ease of Use (193 reviews) - Simple (100 reviews) - Training (94 reviews) - Features (82 reviews) - Intuitive (70 reviews) **Cons:** - Limited Features (52 reviews) - Missing Features (47 reviews) - Limited Customization (40 reviews) - Organizational Difficulties (28 reviews) - Poor Navigation (26 reviews) ### What Do G2 Reviewers Say About Trainual? *AI-generated summary from verified user reviews* **Pros:** - Users love Trainual for its **ease of use** , facilitating seamless collaboration and effective training across teams. - Users love Trainual for its **intuitive LMS features** , allowing flexible training and engaging content management for teams. - Users appreciate the **clarity and accessibility** of Trainual for training, enhancing onboarding and departmental collaboration. - Users love the **intuitive features** of Trainual, making training easy and effective for all employees. - Users find Trainual to be a **very intuitive** platform, making process organization and updates effortless and engaging. **Cons:** - Users express a need for **limited features** in Trainual, including improved user settings and enhanced visual options. - Users desire **missing features** in Trainual, hoping for more customization and better value at the baseline price. - Users find the **limited customization** options frustrating, wishing for improved editing and formatting capabilities. - Users experience **organizational difficulties** with Trainual, finding templates disorganized and flows confusing to navigate. - Users struggle with **poor navigation** , finding the content's organization and flow confusing and lacking clarity for roles. #### What Are Recent G2 Reviews of Trainual? **"[Trainual makes my life easier](https://www.g2.com/survey_responses/trainual-review-11154854)"** **Rating:** 5.0/5.0 stars *— Morris S.* [Read full review](https://www.g2.com/survey_responses/trainual-review-11154854) --- **"[User-Friendly Training Modules That Transformed Our Onboarding](https://www.g2.com/survey_responses/trainual-review-11174564)"** **Rating:** 5.0/5.0 stars *— Damon G.* [Read full review](https://www.g2.com/survey_responses/trainual-review-11174564) --- #### What Are G2 Users Discussing About Trainual? - [What is Trainual used for?](https://www.g2.com/discussions/what-is-trainual-used-for) ### 13. [Tango](https://www.g2.com/products/tango-tango/reviews) Tango is a platform for workflow documentation and digital adoption that makes knowledge sharing simple and reliable. By clicking through a process once, anyone can generate a polished, step-by-step guide in seconds, complete with screenshots and instructions. Each guide can also be turned into an interactive, on-screen walkthrough. Since its founding, Tango has powered the creation of over 3 million process guides, helping organizations reduce errors, accelerate onboarding, and standardize SOPs across teams. Today, Tango is trusted by global enterprises including Salesforce, Gusto, and Rockwell Automation. Our intuitive platform empowers IT, Operations, and Enablement teams to document workflows in seconds and ensures every teammate can follow them with in-app guidance. The outcome: processes that are consistently followed, instantly accessible, and always up to date. **Average Rating:** 4.7/5.0 **Total Reviews:** 503 **How Do G2 Users Rate Tango?** - **Q & A:** 8.5/10 (Category avg: 8.6/10) **Who Is the Company Behind Tango?** - **Seller:** [Tango](https://www.g2.com/sellers/tango-10f84662-d611-43f9-b2a7-e475aaea559c) - **Company Website:** https://www.tango.ai/ - **Year Founded:** 2020 - **HQ Location:** Los Angeles, CA - **LinkedIn® Page:** https://www.linkedin.com/company/trytango/ (70 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Consultant, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 52% Small-Business, 32% Mid-Market #### What Are Tango's Pros and Cons? **Pros:** - Ease of Use (243 reviews) - Time-saving (115 reviews) - Easy Creation (107 reviews) - Setup Ease (85 reviews) - Guides (81 reviews) **Cons:** - Limitations (39 reviews) - Limited Options (30 reviews) - Limited Features (29 reviews) - Limited Customization (27 reviews) - Editing Difficulties (26 reviews) ### What Do G2 Reviewers Say About Tango? *AI-generated summary from verified user reviews* **Pros:** - Users find Tango to be **extremely easy to use** , simplifying the process of creating guides and sharing with teams. - Users love how Tango provides **time-saving efficiency** , allowing them to focus on what truly matters in their tasks. - Users value the **easy creation** of tutorials with Tango, streamlining workflow sharing and enhancing efficiency. - Users highlight the **setup ease** of Tango, appreciating its clear instructions and quick initiation for rewards. - Users appreciate the **ease of creating interactive guides** with Tango, significantly enhancing productivity and collaboration. **Cons:** - Users find the **limited editing options** in Tango hinder their ability to effectively work on documents and training materials. - Users note the **limited options** available with Tango, wishing for more functionalities and customization features. - Users find Tango's **limited features** hinder comprehensive training and document editing, affecting overall usability and accessibility. - Users express concerns over **limited customization** options, wishing for more flexibility in branding and layout adjustments. - Users face **editing difficulties** with Tango, often needing manual cleanup and customization for complex workflows. #### What Are Recent G2 Reviews of Tango? **"[Must-Have: Simple Guides That Save Teams Time](https://www.g2.com/survey_responses/tango-review-12618681)"** **Rating:** 4.5/5.0 stars *— Daniel R.* [Read full review](https://www.g2.com/survey_responses/tango-review-12618681) --- **"[Tango Makes Process Training Effortless](https://www.g2.com/survey_responses/tango-review-12665989)"** **Rating:** 5.0/5.0 stars *— Chayse C.* [Read full review](https://www.g2.com/survey_responses/tango-review-12665989) --- ### 14. [IT Glue](https://www.g2.com/products/it-glue/reviews) IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Documentation can be linked to the others, making for a seamless experience, where your team has everything, they need at their fingertips, without having to toggle between applications. IT Glue is trusted by IT teams in over 16,000 organizations across 70+ countries. IT Glue makes documentation easy by consolidating and integrating with the monitoring, ticketing and Microsoft tools techs use every day. Hundreds of out-of-the-box documentation templates ensure you get started with ease, your team creates documentation in a consistent format, and our deep search makes everything easy to find. IT Glue is SOC 2, Type II certified, and comes with a wealth of security features, including host-proof password hosting, granular security permissions at both the group and individual levels, version control, an immutable audit trail and more. With IT Glue, users can: • Organize and manage IT assets • Formalize IT processes and practices • Create editable SOPs and Knowledge Base articles • Define relationships between assets, licensing, vendors, passwords and more • Create checklists for high-level, repeatable processes and procedures • Upload or attach various file types, such as audio and video files, images, and external links • Securely share credentials • Automate the filling of password forms or logins **Average Rating:** 4.6/5.0 **Total Reviews:** 704 **How Do G2 Users Rate IT Glue?** - **Q & A:** 7.8/10 (Category avg: 8.6/10) **Who Is the Company Behind IT Glue?** - **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya) - **Company Website:** https://www.kaseya.com/ - **Year Founded:** 2000 - **HQ Location:** Miami, FL - **Twitter:** @KaseyaCorp (17,411 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kaseya/ (5,471 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 70% Small-Business, 26% Mid-Market #### What Are IT Glue's Pros and Cons? **Pros:** - Ease of Use (98 reviews) - Document Management (63 reviews) - Integrations (57 reviews) - Organization (43 reviews) - Easy Integrations (41 reviews) **Cons:** - Slow Performance (22 reviews) - Missing Features (20 reviews) - Search Functionality (18 reviews) - Learning Curve (17 reviews) - Search Limitations (14 reviews) ### What Do G2 Reviewers Say About IT Glue? *AI-generated summary from verified user reviews* **Pros:** - Users find IT Glue's **ease of use** exceptional, with intuitive navigation and quick access to vital information. - Users value the **flexible document management** of IT Glue, enhancing efficiency and organization in their workflows. - Users love IT Glue's **seamless integrations** , allowing easy access to vital information without switching screens. - Users value the **organized asset and password management** of IT Glue, enhancing documentation and team collaboration significantly. - Users love the **easy integrations** of IT Glue, allowing seamless access to essential information without screen-switching hassles. **Cons:** - Users often experience **slow performance** , especially when loading large client data sets, impacting their overall efficiency. - Users note the **missing features** in IT Glue, including inadequate mobile access and limited global asset visibility for non-admins. - Users find the **search functionality lacking** , needing improvements in speed, accuracy, and comprehensive keyword searching. - Users find the **learning curve challenging** , requiring practice to navigate effectively and improve search functionality. - Users find the **search limitations** and slow performance of IT Glue hinder effective documentation management. #### What Are Recent G2 Reviews of IT Glue? **"[IT Glue Keeps Team Knowledge Organized and Easy to Find](https://www.g2.com/survey_responses/it-glue-review-12875692)"** **Rating:** 4.5/5.0 stars *— Darren .* [Read full review](https://www.g2.com/survey_responses/it-glue-review-12875692) --- **"[Centralized Documentation That Streamlines Support and Collaboration](https://www.g2.com/survey_responses/it-glue-review-12813006)"** **Rating:** 4.5/5.0 stars *— D S.* [Read full review](https://www.g2.com/survey_responses/it-glue-review-12813006) --- #### What Are G2 Users Discussing About IT Glue? - [What is IT Glue used for?](https://www.g2.com/discussions/it-glue-what-is-it-glue-used-for) - 2 comments - [What's new with IT Glue?](https://www.g2.com/discussions/what-s-new-with-it-glue) - [What is Glue in information technology?](https://www.g2.com/discussions/what-is-glue-in-information-technology) - 1 comment - [What is it glue used for?](https://www.g2.com/discussions/what-is-it-glue-used-for) - 1 comment - [What is ITGlue?](https://www.g2.com/discussions/what-is-itglue) - 1 comment ### 15. [MeetingPulse](https://www.g2.com/products/meetingpulse/reviews) MeetingPulse is an interactive platform designed to enhance audience engagement during meetings, events, and presentations. It offers a suite of tools including live polling, Q&A sessions, surveys, voting, quizzes, and feedback collection, enabling real-time interaction between presenters and their audiences. MeetingPulse was founded by a team of experts in feedback and interaction, and we’re trusted by many leading global enterprises to register, survey, brainstorm, collect secure votes, gather leads at trade shows, and to make meetings of all sizes productive and substantive for the organization. HOW IT WORKS: MeetingPulse is a platform with over 20 modules designed for engagement. Our core capabilities are around audience response, interaction, feedback and data collection. The modules can work together as a full conference app – no downloads necessary – or individually to meet specific needs of organizers, presenters and leadership. The platform is ideal for SKOs, trade shows, offsites, association membership meetings, town halls, investor events, and more. MeetingsPulse works with some of the world's biggest companies like Google, The World Bank, Bloomberg, Microsoft, Humana and the U.S. Air Force. It's fast, easy to use and no downloads required: opens instantly on any mobile or desktop device in the browser. MeetingPulse also integrates with Cvent and conferencing tools like Zoom, Teams, Vimeo, Webex, and Zapier. A full API, solutions for SAML and SSO, plus the ability to iFrame embed and accept participant uploads make MeetingPulse a value-driven solutions for organizations of all kinds. **Average Rating:** 4.3/5.0 **Total Reviews:** 102 **Who Is the Company Behind MeetingPulse?** - **Seller:** [PG Forsta](https://www.g2.com/sellers/pg-forsta) - **HQ Location:** Salt Lake City, Utah - **LinkedIn® Page:** https://www.linkedin.com/company/weareinmoment/ (502 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Higher Education, Education Management - **Company Size:** 52% Small-Business, 29% Mid-Market #### What Are MeetingPulse's Pros and Cons? **Pros:** - Automation (1 reviews) - Engagement (1 reviews) - Feedback Management (1 reviews) - User Interface (1 reviews) ### What Do G2 Reviewers Say About MeetingPulse? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **instant browser access** of MeetingPulse, facilitating seamless engagement without requiring extensive training. - Users appreciate the **instant browser accessibility** of MeetingPulse, enhancing engagement during webinars and internal meetings. - Users love the **instant browser-based feedback management** of MeetingPulse, enhancing engagement effortlessly during various events. - Users love the **instant browser functionality** of MeetingPulse, enabling quick engagement without the need for downloads. #### What Are Recent G2 Reviews of MeetingPulse? **"[Perfect for all kinds of events!](https://www.g2.com/survey_responses/meetingpulse-review-11386054)"** **Rating:** 5.0/5.0 stars *— Jessica M.* [Read full review](https://www.g2.com/survey_responses/meetingpulse-review-11386054) --- **"[Solid Tool](https://www.g2.com/survey_responses/meetingpulse-review-11356071)"** **Rating:** 5.0/5.0 stars *— Scott H.* [Read full review](https://www.g2.com/survey_responses/meetingpulse-review-11356071) --- #### What Are G2 Users Discussing About MeetingPulse? - [What advice would you give to others considering MeetingPulse for audience engagement in virtual meetings?](https://www.g2.com/discussions/what-advice-would-you-give-to-others-considering-meetingpulse-for-audience-engagement-in-virtual-meetings) - [What is MeetingPulse used for?](https://www.g2.com/discussions/what-is-meetingpulse-used-for) ### 16. [M-Files](https://www.g2.com/products/m-files/reviews) M-Files delivers Context-First Document Management with an AI-native, metadata-driven architecture that eliminates information chaos and improves productivity across the document lifecycle. By linking documents to the people, processes, clients, and projects that give them meaning, M-Files creates a unified, connected environment that accelerates decision-making, strengthens governance, and streamlines industry-specific workflows through advanced workflow automation and AI. M-Files is also the only document management system that is native to Microsoft 365. This unified solution extends Microsoft collaboration, Copilot, and Purview capabilities to curated M-Files content, enabling stronger security, more consistent compliance, and more accurate AI outcomes grounded in trusted, contextualized information. Organizations gain a seamless, future-ready environment that maximizes ROI on their Microsoft investments while supporting smarter and more efficient work across the business. Schedule a Demo: https://bit.ly/3O1SCm0 Free Trial: https://bit.ly/4ehlAsV **Average Rating:** 4.4/5.0 **Total Reviews:** 229 **Who Is the Company Behind M-Files?** - **Seller:** [M-Files Corporation](https://www.g2.com/sellers/m-files-corporation) - **Year Founded:** 2002 - **HQ Location:** Austin, Texas - **Twitter:** @M_Files (8,609 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/118361/ (842 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Project Manager, Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Mid-Market, 41% Small-Business #### What Are M-Files's Pros and Cons? **Pros:** - Ease of Use (93 reviews) - Document Management (52 reviews) - Easy Access (45 reviews) - Data Management (39 reviews) - Organization (39 reviews) **Cons:** - Learning Curve (32 reviews) - Training Required (26 reviews) - Slow Performance (19 reviews) - Slow Loading (15 reviews) - Outdated Features (13 reviews) ### What Do G2 Reviewers Say About M-Files? *AI-generated summary from verified user reviews* **Pros:** - Users highlight M-Files' **user-friendly interface** , facilitating easier navigation and management for all skill levels. - Users love the **organized document management** system of M-Files, making file access and collaboration effortless. - Users appreciate the **easy access** to files anytime, enhancing efficiency and simplifying document management and sharing. - Users value the **efficient data management** capabilities of M-Files, enhancing organization and retrieval of information. - Users value the **efficient organization** features of M-Files, simplifying project and document management seamlessly. **Cons:** - Users find that M-Files has a steep **learning curve** , requiring time and dedication for proper onboarding. - Users found the **training required** for M-Files challenging, particularly during the initial onboarding process. - Users experience **slow performance** with M-Files, particularly when loading documents or executing complex searches. - Users face **slow loading** issues with M-Files, impacting efficiency when accessing documents and performing searches. - Users find the **user interface outdated** and cluttered, leading to challenges, especially for newcomers to M-Files. #### What Are Recent G2 Reviews of M-Files? **"[Good Metadata Driven Document Management And Requires Planning Up Front](https://www.g2.com/survey_responses/m-files-review-12806906)"** **Rating:** 4.5/5.0 stars *— Kaleem A.* [Read full review](https://www.g2.com/survey_responses/m-files-review-12806906) --- **"[Reliable Platform for Managing Documents and Content Workflows](https://www.g2.com/survey_responses/m-files-review-12787325)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/m-files-review-12787325) --- #### What Are G2 Users Discussing About M-Files? - [Is anyone else struggling with AI tagging and advanced workflows adding chaos instead of clarity?](https://www.g2.com/discussions/is-anyone-else-struggling-with-ai-tagging-and-advanced-workflows-adding-chaos-instead-of-clarity) - 1 comment, 1 upvote - [How are you dealing with the older‑feeling desktop client and extra clicks in everyday work?](https://www.g2.com/discussions/how-are-you-dealing-with-the-older-feeling-desktop-client-and-extra-clicks-in-everyday-work) - 1 comment, 1 upvote - [What are you doing to cope with slow performance on large data sets and in the cloud?](https://www.g2.com/discussions/what-are-you-doing-to-cope-with-slow-performance-on-large-data-sets-and-in-the-cloud) - 1 comment, 1 upvote - [How are you helping new and non‑technical colleagues get over the M-Files learning curve?](https://www.g2.com/discussions/how-are-you-helping-new-and-non-technical-colleagues-get-over-the-m-files-learning-curve) - 1 comment, 1 upvote - [Complex setup and constant metadata tweaks slow my rollout and ongoing work](https://www.g2.com/discussions/complex-setup-and-constant-metadata-tweaks-slow-my-rollout-and-ongoing-work) - 1 comment, 1 upvote ### 17. [Hudu](https://www.g2.com/products/hudu/reviews) Hudu is a comprehensive IT documentation platform designed to help organizations streamline their operations and improve team efficiency. It provides a centralized hub for storing critical documentation—covering everything from systems, processes, and policies to credentials, SOPs, and asset records. With Hudu, teams can ensure that important information is always organized, easy to access, and kept up to date, making day-to-day work smoother and decision-making faster. While originally built for internal IT departments and MSPs, Hudu is flexible enough to support a wide range of industries, including finance, healthcare, education, and construction. Its structure can be tailored to fit the needs of any organization, whether you're managing internal infrastructure, supporting clients, or coordinating distributed teams. Teams can build custom asset layouts to track hardware, software, or industry-specific data. Knowledge base articles and SOPs support rich formatting, embedded content, and reusable templates to keep documentation consistent and easy to follow. Passwords and OTPs are stored securely with full access controls and history tracking for auditability and compliance. Hudu supports detailed permission management, so teams can control access at a granular level across departments, roles, or clients. It integrates with popular tools like Microsoft 365, ConnectWise, HaloPSA, NinjaOne, N-able, and many more to automatically sync key data and reduce manual entry. A browser extension and mobile app make it easy to access or update documentation on the go, whether in the office or the field. For more advanced workflows, Hudu offers a powerful API, allowing teams to automate documentation or integrate with internal systems. Organizations with strict security requirements can also choose to deploy Hudu on-premises with full control over their environment. With Hudu, teams can reduce onboarding time, cut down on repetitive questions, and ensure processes are followed consistently. It replaces scattered documentation with a centralized source of truth that’s easy to manage and scale. If your team depends on shared knowledge to operate efficiently, Hudu helps you keep it organized, accessible, and secure—no matter your industry or size. **Average Rating:** 4.7/5.0 **Total Reviews:** 357 **How Do G2 Users Rate Hudu?** - **Q & A:** 7.5/10 (Category avg: 8.6/10) **Who Is the Company Behind Hudu?** - **Seller:** [Hudu](https://www.g2.com/sellers/hudu) - **Company Website:** https://hudu.com/ - **Year Founded:** 2018 - **HQ Location:** Fort Collins, Colorado - **Twitter:** @HuduHQ (500 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hudu-technologies/ (32 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Director - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 70% Small-Business, 12% Mid-Market #### What Are Hudu's Pros and Cons? **Pros:** - Ease of Use (207 reviews) - Features (110 reviews) - Integrations (103 reviews) - Easy Setup (95 reviews) - Simple (85 reviews) **Cons:** - Missing Features (75 reviews) - Poor Integration (43 reviews) - UX Improvement (41 reviews) - Limited Features (38 reviews) - Integration Issues (36 reviews) ### What Do G2 Reviewers Say About Hudu? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **clean and simple interface** of Hudu, enhancing ease of use and effective asset customization. - Users appreciate the **intuitive interface** of Hudu, praising its ability to organize IT data effortlessly. - Users praise the **seamless integration capabilities** of Hudu, making it easy to transition and optimize existing systems. - Users highlight the **extremely easy setup** of Hudu, enabling quick customization and efficient access to documentation. - Users praise Hudu for its **clean and simple design** , making it easy to use and customize for diverse needs. **Cons:** - Users express a desire for **missing features** , such as a unified search bar and improved customization options. - Users find the **poor integration** setup complicated and desire more options for enhanced efficiency. - Users note the need for **UX improvements** , particularly in search, navigation, and overall modern design. - Users find **limited features** in Hudu, particularly with support for third-party integrations and API functionalities. - Users face **integration issues** with Hudu, citing limited support and lack of compatibility with other tools. #### What Are Recent G2 Reviews of Hudu? **"[Self-Hosted Documentation with a Clean API and Flexible MSP Asset Modeling](https://www.g2.com/survey_responses/hudu-review-12577291)"** **Rating:** 5.0/5.0 stars *— Mark H.* [Read full review](https://www.g2.com/survey_responses/hudu-review-12577291) --- **"[Secure Self-Hosting, Great UI, and Seamless HaloPSA Integration](https://www.g2.com/survey_responses/hudu-review-12997857)"** **Rating:** 5.0/5.0 stars *— Anthony R.* [Read full review](https://www.g2.com/survey_responses/hudu-review-12997857) --- #### What Are G2 Users Discussing About Hudu? - [What is Hudu used for?](https://www.g2.com/discussions/what-is-hudu-used-for) - 1 comment ### 18. [Mentimeter](https://www.g2.com/products/mentimeter/reviews) Mentimeter is the audience engagement platform. Easy-to-use, interactive, and innovative; presenting has never been less stressful and more effortless! Create unique and dynamic presentations that will impress and engage your audience. With Mentimeter you can better connect with your students, colleagues, and clients. No matter if it is a lecture, workshop or meeting, Mentimeter has been designed to suit every type of presentation. Zoom and Teams integrations make it even easier to stand out in the remote and hybrid world. 1.Build a presentation The easy-to-use online editor makes presentation building a quick and easy process. Create a full slide deck filled with questions, polls, quizzes, content slides, word clouds, and more. 2. Connect with your audience Your audience uses their smartphones to connect to the presentation where they can submit responses. The real-time visual will help spark chat, discuss, and debate no matter if the meeting takes place online or in-person. 3. Learn from the experience Once the presentation is over, download the results and use what you have learned to improve for future meetings, classes or conferences. **Average Rating:** 4.7/5.0 **Total Reviews:** 789 **How Do G2 Users Rate Mentimeter?** - **Q & A:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Mentimeter?** - **Seller:** [Mentimeter](https://www.g2.com/sellers/mentimeter) - **Year Founded:** 2014 - **HQ Location:** Stockholm - **Twitter:** @Mentimeter (10,398 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2413809/ (425 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Teacher, Lecturer - **Top Industries:** Higher Education, Education Management - **Company Size:** 35% Small-Business, 34% Mid-Market #### What Are Mentimeter's Pros and Cons? **Pros:** - Ease of Use (297 reviews) - Engagement (277 reviews) - Interactive Engagement (225 reviews) - Fun (185 reviews) - Presentations (180 reviews) **Cons:** - Limited Customization (105 reviews) - Missing Features (97 reviews) - PowerPoint Integration (84 reviews) - PowerPoint Issues (78 reviews) - Limited Features (77 reviews) ### What Do G2 Reviewers Say About Mentimeter? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Mentimeter, making presentations interactive and engaging effortlessly. - Users love the **engagement features** in Mentimeter, enhancing interaction and participation in presentations and classes. - Users enjoy the **interactive engagement** from Mentimeter, enhancing participation and simplifying audience interaction in presentations. - Users find Mentimeter to be **fun and easy to use** , enhancing engagement in presentations and classrooms. - Users love the **easy interactions** in Mentimeter presentations, promoting engagement and seamless participation for all attendees. **Cons:** - Users find the **limited customization options** of Mentimeter restrict their ability to create tailored and engaging presentations. - Users find Mentimeter lacking in **missing features** , especially with limitations in the free version and customization options. - Users find the **PowerPoint integration glitchy** and challenging, especially with animations and high-res images. - Users experience **PowerPoint integration issues** , often facing glitches and losing animations when importing slides into Mentimeter. - Users find the **limited features** of Mentimeter restrict their ability to create fully customized sessions. #### What Are Recent G2 Reviews of Mentimeter? **"[very useful for Interactive Presentations, Surveys and Audience Feedback](https://www.g2.com/survey_responses/mentimeter-review-12803919)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/mentimeter-review-12803919) --- **"[Excellent Poll Creation Platform](https://www.g2.com/survey_responses/mentimeter-review-12970401)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/mentimeter-review-12970401) --- #### What Are G2 Users Discussing About Mentimeter? - [What do you like most about Mentimeter for audience engagement, and what improvements would you suggest?](https://www.g2.com/discussions/what-do-you-like-most-about-mentimeter-for-audience-engagement-and-what-improvements-would-you-suggest) - [Is Mentimeter a software?](https://www.g2.com/discussions/is-mentimeter-a-software) - [Why is Mentimeter good?](https://www.g2.com/discussions/why-is-mentimeter-good) - 1 comment - [What type of software is Mentimeter?](https://www.g2.com/discussions/what-type-of-software-is-mentimeter) - 2 comments - [What can Mentimeter do?](https://www.g2.com/discussions/what-can-mentimeter-do) ### 19. [guidde](https://www.g2.com/products/guidde/reviews) Guidde is a market-leading Generative AI platform designed to facilitate video documentation and serve as a comprehensive Digital Adoption Platform (DAP). This innovative solution enables modern organizations to capture, manage, and distribute step-by-step instructions efficiently, bridging the gap between complex software workflows and user comprehension. Guidde stands out as a premier AI-driven alternative to traditional screen recording tools and labor-intensive manual Standard Operating Procedure (SOP) documentation methods. The target audience for Guidde includes a diverse range of professionals across various sectors, including Customer Success (CS), IT Operations, and Human Resources (HR). These teams often face challenges in creating effective training materials and documentation that can keep pace with rapid technological changes. Guidde addresses these challenges by automating the documentation process, allowing organizations to scale their training efforts without the need for additional resources. This platform is particularly useful for onboarding new employees, reducing churn, and streamlining software rollouts, making it an essential tool for organizations aiming to enhance their operational efficiency. One of the key features of Guidde is its one-click AI video generation capability, which allows users to instantly convert on-screen actions into high-definition video guides. This automation significantly reduces the time required for video content creation by up to 70%, making it easier for teams to produce high-quality instructional materials. Additionally, Guidde offers global localization and translation services, generating native-sounding AI narration and synchronized subtitles in over 40 languages. This feature ensures that organizations can maintain training consistency across diverse geographical locations. Security and compliance are critical considerations for enterprises, and Guidde addresses these concerns with its "Smart Redaction" feature. This machine learning-driven capability automatically detects and blurs sensitive Personally Identifiable Information (PII) during the capture process, ensuring that organizations can create documentation without compromising data security. Furthermore, Guidde supports omnichannel distribution and integration, allowing users to embed their "Guiddes" into help centers, internal wikis, or share them via instant links, thereby enhancing accessibility and support ticket resolution. Lastly, Guidde provides insightful analytics that track user engagement and completion rates. This data enables organizations to identify areas where users may struggle, allowing for real-time optimization of documentation. By transforming knowledge management strategies into a visual, AI-first powerhouse, Guidde empowers organizations to enhance productivity and improve user experience effectively. **Average Rating:** 4.8/5.0 **Total Reviews:** 82 **Who Is the Company Behind guidde?** - **Seller:** [guidde](https://www.g2.com/sellers/guidde) - **Company Website:** https://www.guidde.com/ - **Year Founded:** 2020 - **HQ Location:** Belmont, CA - **Twitter:** @GuiddeCo (1,835 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/guidde/ (101 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Small-Business, 28% Mid-Market #### What Are guidde's Pros and Cons? **Pros:** - Ease of Use (29 reviews) - Easy Creation (27 reviews) - Time-saving (23 reviews) - Customer Support (16 reviews) - Easy Editing (11 reviews) **Cons:** - Limited Customization (6 reviews) - Limited Language Support (2 reviews) - Organizational Issues (2 reviews) - Poor File (2 reviews) - Screenshot Issues (2 reviews) ### What Do G2 Reviewers Say About guidde? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Guidde, allowing quick creation of engaging documentation without complexity. - Users appreciate the **easy creation** of step-by-step guides, enhancing knowledge-sharing with polished, engaging content effortlessly. - Users love that Guidde offers **time-saving** features, drastically reducing the hours spent on video creation and editing. - Users commend the **exceptional customer support** from Guidde, enhancing reliability and making the user experience seamless. - Users value the **easy editing** capabilities of Guidde, significantly reducing time spent on video creation and documentation. **Cons:** - Users note the **limited customization options** in Guidde, which can restrict their ability to fine-tune content effectively. - Users express concerns over **limited language support** , resulting in inefficiencies and challenges with content personalization. - Users find **organizational issues** challenging, preferring an integrated system rather than multiple tools for management. - Users report frustrating issues with **poor file saving** during simultaneous video editing, affecting their overall experience. - Users face **screenshot issues** due to clicking requirements and lag, impacting the fluidity of their recordings. #### What Are Recent G2 Reviews of guidde? **"[Guidde Makes Engaging Documentation Fast—No Scripts, Editing, or Third Party Installs Needed](https://www.g2.com/survey_responses/guidde-review-12245277)"** **Rating:** 5.0/5.0 stars *— Andy E.* [Read full review](https://www.g2.com/survey_responses/guidde-review-12245277) --- **"[Instant, Professional Video Guides That Scale Effortlessly](https://www.g2.com/survey_responses/guidde-review-11944787)"** **Rating:** 5.0/5.0 stars *— Dennis L.* [Read full review](https://www.g2.com/survey_responses/guidde-review-11944787) --- ### 20. [GitBook](https://www.g2.com/products/gitbook/reviews) GitBook enables teams to easily manage, share and publish their knowledge through a documentation platform designed for the entire organization. Packed with powerful features, GitBook supports any form of rich text, programming languages and visual assets. - Easily create and publish beautiful looking docs without any design or code required - Organize your knowledge and have your team working from a central place - Keep your GitHub workflows in sync with our native integration - Support for both save / merge (async) and real-time collaboration on any doc. GitBook is free for open-source projects, non-profit orgs and students. **Average Rating:** 4.8/5.0 **Total Reviews:** 182 **How Do G2 Users Rate GitBook?** - **Q & A:** 8.4/10 (Category avg: 8.6/10) **Who Is the Company Behind GitBook?** - **Seller:** [GitBook](https://www.g2.com/sellers/gitbook) - **Year Founded:** 2014 - **HQ Location:** Covina, US - **Twitter:** @GitBookIO (7,713 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gitbook (44 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 81% Small-Business, 14% Mid-Market #### What Are GitBook's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Intuitive (10 reviews) - Helpful (7 reviews) - Features (6 reviews) - Team Collaboration (6 reviews) **Cons:** - Software Bugs (2 reviews) - Billing Issues (1 reviews) - Complexity (1 reviews) - Difficult Automation (1 reviews) - Formatting Issues (1 reviews) ### What Do G2 Reviewers Say About GitBook? *AI-generated summary from verified user reviews* **Pros:** - Users find **GitBook's ease of use** beneficial, appreciating its intuitive interface and effective collaboration features. - Users love the **intuitive interface** of GitBook, facilitating seamless documentation and collaboration for all team members. - Users appreciate the **fast and helpful customer support** of GitBook, making their experience seamless and efficient. - Users love the **intuitive interface and collaboration features** of GitBook, making documentation easy and accessible for all. - Users appreciate the **seamless collaboration** features of GitBook, making documentation easy and professional for all team members. **Cons:** - Users experience **software bugs** that disrupt functionality, although responsive support helps address some issues. - Users note that **billing issues** arise due to high costs, especially for those without an OSS. - Users find the **initial complexity** of GitBook challenging, though they recognize its overall value as a product. - Users find the **difficult automation** in GitBook frustrating as it necessitates manual intervention for documentation updates. - Users feel that enhanced **formatting options** would significantly improve their overall experience with GitBook. #### What Are Recent G2 Reviews of GitBook? **"[Reliable Platform for Documentation, Knowledge Management, and Educational Content](https://www.g2.com/survey_responses/gitbook-review-12786592)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/gitbook-review-12786592) --- **"[Effortless Project Documentation with Smooth Deployments and Helpful Support](https://www.g2.com/survey_responses/gitbook-review-12623603)"** **Rating:** 5.0/5.0 stars *— Verified User in Education Management* [Read full review](https://www.g2.com/survey_responses/gitbook-review-12623603) --- #### What Are G2 Users Discussing About GitBook? - [Is GitBook private?](https://www.g2.com/discussions/is-gitbook-private) - [Is GitBook made by GitHub?](https://www.g2.com/discussions/is-gitbook-made-by-github) - 1 comment - [Is GitBook opensource?](https://www.g2.com/discussions/is-gitbook-opensource) - 1 comment - [What is GitBook used for?](https://www.g2.com/discussions/what-is-gitbook-used-for) ### 21. [Vevox](https://www.g2.com/products/vevox/reviews) Vevox is a real-time polling and anonymous Q&A platform for employee engagement. Rated #1 by users across Trustpilot, G2, and Capterra, Vevox makes online and in-person meetings & classes unmissable by providing participants, wherever they are located, the opportunity to have an equal say. Participants can freely interact by using the Vevox App or integrations to answer polls or contribute to Q&A’s through their smartphones or laptops. Giving your staff a voice and hearing their feedback has never been easier, or more inclusive. What makes it so good? Vevox is the most intuitive employee engagement technology there is, with user friendly features that have been fine-tuned in partnership with customers just like you. Vevox users say their hybrid comms meetings have been transformed. Getting started is quick and easy and the platform can run independently as a standalone tool, or seamlessly integrates with your existing meeting tech, including Microsoft Teams, Zoom, PowerPoint and other technologies, offering a one-stop solution to running successful and engaging hybrid meetings. Make your meetings more interactive, democratic – and more fun! **Average Rating:** 4.7/5.0 **Total Reviews:** 442 **How Do G2 Users Rate Vevox?** - **Q & A:** 9.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Vevox?** - **Seller:** [Vevox](https://www.g2.com/sellers/vevox) - **Company Website:** https://vevox.com - **Year Founded:** 2016 - **HQ Location:** Oakhanger, GB - **Twitter:** @Vevoxapp (2,564 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/17942170 (23 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Senior Lecturer, Director - **Top Industries:** Higher Education, Pharmaceuticals - **Company Size:** 40% Enterprise, 29% Small-Business #### What Are Vevox's Pros and Cons? **Pros:** - Ease of Use (178 reviews) - Engagement (111 reviews) - Features (97 reviews) - Interactive Engagement (86 reviews) - Interactive Polling (85 reviews) **Cons:** - PowerPoint Integration (24 reviews) - PowerPoint Issues (24 reviews) - Missing Features (22 reviews) - Integration Issues (20 reviews) - Limited Customization (20 reviews) ### What Do G2 Reviewers Say About Vevox? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Vevox, enhancing interaction and engagement in various teaching environments. - Users value Vevox for its **highly interactive and engaging sessions** , enhancing participation in various educational settings. - Users value the **interactive features** of Vevox, enhancing engagement and inclusivity in lectures and meetings. - Users appreciate the **highly interactive engagement** of Vevox, enhancing inclusivity and participation in learning environments. - Users appreciate the **highly interactive polling** of Vevox, enhancing engagement and inclusivity in lectures and meetings. **Cons:** - Users note the **limited aesthetics** of Vevox polls in PowerPoint integration, though updates are being worked on. - Users report **PowerPoint integration issues** with Vevox, citing confusion due to lagging features compared to the web version. - Users find the **missing features** in Vevox, like PowerPoint integration and data download options, limiting their experience. - Users face **integration issues** with Vevox and PowerPoint, hindering a seamless experience between the two applications. - Users are frustrated by the **limited customization** options, impacting presenter control and audience engagement during sessions. #### What Are Recent G2 Reviews of Vevox? **"[Excellent Platform for Interactive Lectures](https://www.g2.com/survey_responses/vevox-review-11152830)"** **Rating:** 4.5/5.0 stars *— João José C.* [Read full review](https://www.g2.com/survey_responses/vevox-review-11152830) --- **"[Makes Health Educational Sessions More Interactive and Engaging](https://www.g2.com/survey_responses/vevox-review-12962133)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/vevox-review-12962133) --- #### What Are G2 Users Discussing About Vevox? - [What is Vevox used for?](https://www.g2.com/discussions/what-is-vevox-used-for) - 1 comment - [Is Vevox really anonymous?](https://www.g2.com/discussions/is-vevox-really-anonymous) - 1 comment - [Is Vevox free?](https://www.g2.com/discussions/is-vevox-free) - 1 comment - [What is Vevox app?](https://www.g2.com/discussions/what-is-vevox-app) - 1 comment - [What is Vevox?](https://www.g2.com/discussions/what-is-vevox) - 1 comment ### 22. [AhaSlides](https://www.g2.com/products/ahaslides/reviews) AhaSlides: The All-in-One Interactive Presentation Software for Real-Time Engagement AhaSlides is an industry-leading interactive presentation platform designed to transform passive audiences into active participants. Trusted by over 4 million educators and business professionals worldwide, AhaSlides provides a comprehensive suite of engagement tools for meetings, classrooms, hybrid training sessions, and live events. The Ultimate Solution for Audience Engagement In an era of remote work and digital classrooms, "death by PowerPoint" is a major hurdle for communication. AhaSlides solves this by making every slide a two-way conversation. Our cloud-based presentation software allows you to build dynamic decks featuring: Live Polling & Surveys: Gather instant feedback, run pulse checks, and visualize results with bar charts, donuts, and pie charts. Gamified Quizzes & Leaderboards: Turn learning into a fun, competitive experience with live trivia, timed answers, and real-time scoreboards. Interactive Word Clouds: Crowdsource ideas and visualize the "big picture" of audience sentiment in seconds. Real-Time Q&A: Facilitate transparent dialogue with audience upvoting and moderation tools, perfect for all-hands meetings and town halls. Brainstorming & Idea Boards: Allow participants to submit, categorize, and vote on ideas to foster true collaboration. Designed for Every Use Case Whether you are looking for a Slido alternative for corporate events or a Mentimeter alternative for higher education, AhaSlides is built to be versatile: For Corporate Training & HR: Boost retention in employee onboarding and professional development workshops. For Educators & Lecturers: Increase student participation with formative assessments and interactive icebreakers. For Event Organizers: Scale your engagement from small team-building sessions to massive international conferences. Seamless Participation – No App Required One of the biggest barriers to engagement is technical friction. With AhaSlides, participants join your session instantly via a QR code or a custom URL using their mobile browser. There is no app download needed, ensuring 100% participation regardless of the device. Advanced Features & Integrations AhaSlides integrates seamlessly into your existing tech stack, supporting Microsoft PowerPoint, Google Slides, Microsoft Teams, and Zoom. Presenters can take advantage of our AI-powered slide assistant to generate quiz questions instantly, and deep-dive into post-session reports and analytics to measure engagement ROI. Join the mission to end boring presentations. Start for free today and see why AhaSlides is the preferred choice for interactive communication! **Average Rating:** 4.7/5.0 **Total Reviews:** 371 **Who Is the Company Behind AhaSlides?** - **Seller:** [AhaSlides](https://www.g2.com/sellers/ahaslides) - **Company Website:** https://ahaslides.com - **Year Founded:** 2019 - **HQ Location:** Singapore - **Twitter:** @AhaSlides (520 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/26480354/ (51 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Teacher, Professor - **Top Industries:** Higher Education, Education Management - **Company Size:** 55% Small-Business, 33% Mid-Market #### What Are AhaSlides's Pros and Cons? **Pros:** - Ease of Use (161 reviews) - Engagement (134 reviews) - Features (129 reviews) - Fun (101 reviews) - Interactive Engagement (95 reviews) **Cons:** - Limited Options (46 reviews) - Limited Customization (43 reviews) - Missing Features (39 reviews) - Expensive (38 reviews) - Access Limitations (31 reviews) ### What Do G2 Reviewers Say About AhaSlides? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of AhaSlides, finding it simple and fun for interactive quiz-making. - Users love the **interactive engagement** in AhaSlides, enhancing presentations and making audience participation more dynamic and enjoyable. - Users love AhaSlides for its **intuitive interactivity** , enhancing engagement with live polls, quizzes, and real-time feedback. - Users love the **interactive and fun experience** AhaSlides provides, enhancing engagement and participation in presentations. - Users appreciate the **interactive engagement** capabilities of AhaSlides, enhancing presentations with real-time polls and audience participation. **Cons:** - Users find the **limited options** in AhaSlides' free plan somewhat restrictive for comprehensive engagement and review. - Users find **limited customization options** frustrating, particularly with fixed layouts and unreadable font sizes on smaller screens. - Users find the **picture library inadequate** , the wheel spinner problematic, and the free plan too limited. - Users find AhaSlides **expensive** , especially for small teams and occasional use, impacting its overall appeal. - Users face **access limitations** on AhaSlides, including a low participant cap and issues connecting to features. #### What Are Recent G2 Reviews of AhaSlides? **"[Fast, Easy-to-Use AI Tool for Interactive Live Quizzes](https://www.g2.com/survey_responses/ahaslides-review-12977198)"** **Rating:** 4.5/5.0 stars *— Melandri E.* [Read full review](https://www.g2.com/survey_responses/ahaslides-review-12977198) --- **"[Engaging Interactive Slides with an Intuitive UI](https://www.g2.com/survey_responses/ahaslides-review-12994192)"** **Rating:** 4.0/5.0 stars *— rob p.* [Read full review](https://www.g2.com/survey_responses/ahaslides-review-12994192) --- #### What Are G2 Users Discussing About AhaSlides? - [Can you download AhaSlides?](https://www.g2.com/discussions/can-you-download-ahaslides) - [How do you make AhaSlides?](https://www.g2.com/discussions/how-do-you-make-ahaslides) - [Is AHA slide free?](https://www.g2.com/discussions/is-aha-slide-free) ### 23. [Whale](https://www.g2.com/products/whale/reviews) Turn scattered knowledge into scalable systems with Whale. Whale helps fast-growing teams capture processes, train employees, and answer questions — without the chaos of scattered docs or outdated wikis. What Whale Does: - AI process capture: Turn screen recordings, videos, or existing docs into structured SOPs in minutes - Alice (AI assistant): Employees get instant answers to "how do we do X?" in any language, any channel - Training built-in: Convert SOPs into onboarding flows and quizzes so people actually learn - Mobile-first access: QR codes and mobile app mean SOPs live where the work happens Why Teams Choose Whale: - Cut onboarding time by 50% by connecting training to live processes - Reduce documentation time by 70% with AI-powered capture - Keep knowledge current — not buried in Google Docs nobody reads Who Uses Whale: Operations leaders and HR teams at scaling companies (50-500 employees) who need to onboard faster and standardize without slowing down. **Average Rating:** 4.8/5.0 **Total Reviews:** 197 **How Do G2 Users Rate Whale?** - **Q & A:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Whale?** - **Seller:** [Whale](https://www.g2.com/sellers/whale) - **Company Website:** https://usewhale.io - **Year Founded:** 2022 - **HQ Location:** Chicago, IL - **Twitter:** @whale (18,657 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/usewhale/ (26 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 58% Small-Business, 39% Mid-Market #### What Are Whale's Pros and Cons? **Pros:** - Ease of Use (32 reviews) - Simple (15 reviews) - Features (13 reviews) - Intuitive (13 reviews) - Easy Access (12 reviews) **Cons:** - Limited Customization (3 reviews) - Lack of Customization (2 reviews) - Lack of Information (2 reviews) - Limited Access (2 reviews) - Missing Features (2 reviews) ### What Do G2 Reviewers Say About Whale? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Whale, praising its intuitive interface and seamless navigation. - Users find Whale **extremely easy to use** , significantly simplifying internal processes and enhancing document creation efficiency. - Users love the **user-friendly design** of Whale, enjoying easy access and organized content for quick information retrieval. - Users highlight Whale's **intuitive interface** as user-friendly, enhancing training and team organization effectively. - Users love the **easy access** to information within Whale, enhancing onboarding and streamlining internal processes. **Cons:** - Users find **limited customization options** frustrating, wishing for more granular control over permissions and formatting. - Users feel a **lack of customization** restricts their ability to manage permissions and formatting effectively in Whale. - Users express concerns about the **lack of information** regarding AI features and customization options in Whale. - Users face **limited access** issues, making it difficult to manage user permissions effectively in smaller companies. - Users notice the **missing features** like individual training records and struggle with linking documents effectively. #### What Are Recent G2 Reviews of Whale? **"[Effortless SOP Management with Stellar AI Search](https://www.g2.com/survey_responses/whale-review-12692822)"** **Rating:** 5.0/5.0 stars *— Jitender T.* [Read full review](https://www.g2.com/survey_responses/whale-review-12692822) --- **"[Whale Keeps Department Training Organized with Boards, Libraries, and Playbooks](https://www.g2.com/survey_responses/whale-review-12655640)"** **Rating:** 5.0/5.0 stars *— Ketan T.* [Read full review](https://www.g2.com/survey_responses/whale-review-12655640) --- #### What Are G2 Users Discussing About Whale? - [How has Whale supported your team’s knowledge sharing, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-whale-supported-your-team-s-knowledge-sharing-and-what-features-do-you-find-most-valuable) - [What is Whale used for?](https://www.g2.com/discussions/what-is-whale-used-for) - 1 comment ### 24. [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management/reviews) livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies. **Average Rating:** 4.8/5.0 **Total Reviews:** 167 **How Do G2 Users Rate livepro Knowledge Management?** - **Q & A:** 9.7/10 (Category avg: 8.6/10) **Who Is the Company Behind livepro Knowledge Management?** - **Seller:** [livepro](https://www.g2.com/sellers/livepro) - **Company Website:** https://livepro.com/ - **Year Founded:** 2001 - **HQ Location:** North Sydney, NSW - **Twitter:** @liveprosoftware (100 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2324422/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Knowledge Specialist - **Top Industries:** Government Administration, Insurance - **Company Size:** 46% Mid-Market, 21% Enterprise #### What Are livepro Knowledge Management's Pros and Cons? **Pros:** - Ease of Use (73 reviews) - Knowledge Base (55 reviews) - Helpful (45 reviews) - Intuitive (36 reviews) - Features (33 reviews) **Cons:** - Inefficient Search (10 reviews) - Inefficient Search Function (9 reviews) - Improvement Needed (8 reviews) - Poor Search Functionality (8 reviews) - Search Functionality (8 reviews) ### What Do G2 Reviewers Say About livepro Knowledge Management? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intuitive and easy-to-use layout** of livepro Knowledge Management, enhancing efficiency and customer experience. - Users appreciate the **user-friendly interface and AI features** of livepro Knowledge Management, enhancing information access and management. - Users value the **user-friendly interface** of livepro Knowledge Management, enhancing their experience and efficiency. - Users love the **intuitive search function** of livepro, enabling quick access to accurate information for better customer service. - Users appreciate the **user-friendly interface** of livepro Knowledge Management, enhancing efficiency and simplifying complex processes. **Cons:** - Users often face **inefficient search** results, leading to difficulty in quickly finding specific information. - Users find the **inefficient search function** frustrating, as it makes locating specific information time-consuming and difficult. - Users find that **improvement is needed** for AI accuracy and article editing, along with a clearer onboarding process. - Users find the **poor search functionality** frustrating, often struggling to locate specific information efficiently. - Users find the **search functionality lacking** , often leading to overwhelming results and difficulty in quickly locating specific information. #### What Are Recent G2 Reviews of livepro Knowledge Management? **"[Knowledge Management Systems Specialist](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903)"** **Rating:** 4.5/5.0 stars *— Joy E.* [Read full review](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903) --- **"[From 5-Inch Binders to Real-Time Answers: Ditching Desk Clutter with LivePro](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12531030)"** **Rating:** 4.5/5.0 stars *— Carly M.* [Read full review](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12531030) --- #### What Are G2 Users Discussing About livepro Knowledge Management? - [What is livepro Knowledge Management used for?](https://www.g2.com/discussions/what-is-livepro-knowledge-management-used-for) - [What are the knowledge management tools?](https://www.g2.com/discussions/what-are-the-knowledge-management-tools) - [What is the best knowledge management software?](https://www.g2.com/discussions/what-is-the-best-knowledge-management-software) - [What is Livepro?](https://www.g2.com/discussions/what-is-livepro) - [What are the features of knowledge management?](https://www.g2.com/discussions/what-are-the-features-of-knowledge-management) ### 25. [Document360](https://www.g2.com/products/document360/reviews) Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform. **Average Rating:** 4.7/5.0 **Total Reviews:** 511 **How Do G2 Users Rate Document360?** - **Q & A:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Document360?** - **Seller:** [Kovai Limited](https://www.g2.com/sellers/kovai-limited) - **Company Website:** https://www.kovai.co/ - **Year Founded:** 2009 - **HQ Location:** London - **Twitter:** @BizTalk360 (1,920 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kovaico/ (333 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Technical Writer, Senior Technical Writer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Mid-Market, 39% Small-Business #### What Are Document360's Pros and Cons? **Pros:** - Ease of Use (46 reviews) - Features (31 reviews) - Customer Support (29 reviews) - Helpful (27 reviews) - User Interface (27 reviews) **Cons:** - Missing Features (11 reviews) - Editing Difficulties (10 reviews) - Editing Limitations (9 reviews) - Expensive (9 reviews) - Limited Customization (9 reviews) ### What Do G2 Reviewers Say About Document360? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Document360, highlighting its intuitive interface and efficient support for quick setup. - Users appreciate the **versatile customization** and intuitive features of Document360, enhancing their documentation experience significantly. - Users praise the **efficient customer support** of Document360, highlighting fast resolutions and knowledgeable assistance during onboarding. - Users value the **versatile customization** of Document360, enhancing integration and streamlining content management seamlessly. - Users love the **versatile and customizable user interface** of Document360, enhancing their platform's branding and layout seamlessly. **Cons:** - Users note the need for improved **missing features** , like better copying options and enhanced visual editing tools. - Users find **editing difficulties** with Document360, especially with lag in long documents and disorganized formatting. - Users find **editing limitations** in Document360, such as lag with long documents and complex image uploads, frustrating. - Users find Document360 **expensive** , with essential features requiring higher payment and limitations in sharing capabilities. - Users express concern over **limited customization** options in Document360, finding it challenging for non-developers to navigate. #### What Are Recent G2 Reviews of Document360? **"[Simplifying Documentation Management with Document360](https://www.g2.com/survey_responses/document360-review-12229699)"** **Rating:** 4.0/5.0 stars *— Vignesh S.* [Read full review](https://www.g2.com/survey_responses/document360-review-12229699) --- **"[Our users having great experience through the Document 360 knowledge base.](https://www.g2.com/survey_responses/document360-review-11366095)"** **Rating:** 5.0/5.0 stars *— Atul B.* [Read full review](https://www.g2.com/survey_responses/document360-review-11366095) --- #### What Are G2 Users Discussing About Document360? - [What is Document360 used for?](https://www.g2.com/discussions/what-is-document360-used-for) - 1 comment ## What Is Knowledge Management Software? [Content Management Systems](https://www.g2.com/categories/content-management) --- ## How Do You Choose the Right Knowledge Management Software? ### What You Should Know About Knowledge Management Software ### What is Knowledge Management Software? Knowledge management tools are used by companies that wish to make the most of their employees’ varying levels of skill and experience. The software provides a common gathering place for teammates and remote coworkers to benefit from processes and workflows that have been documented, such as onboarding documents, frequently asked questions, and more. These tools are especially helpful when onboarding new employees and as well as when saying goodbye to veteran employees. No one likes repetition, and knowledge management tools keep the old to inform the new. They help keep large teams on the same page, decreasing the chances of misinformation and easily avoidable errors. Key Benefits of Knowledge Management Software - Easily organize large volumes of various data types - Access advanced insight, knowledge, and experience over time regardless of role - Encourage collaboration through accessibility of information - Give or strengthen structure of standard processes - Increase communication among disparate departments - Retain company knowledge after specific intelligence has moved on - Provide a self-service knowledge base for users of a product or service ### Why Use Knowledge Management Software? Knowledge management software has both internal and external use cases. Some companies use knowledge management software as an internal database for employees to reference. Other businesses will use knowledge management software as an external reference for customers. **Retain Information —** Knowledge management solutions are often used to onboard new employees. Administrators and HR coordinators can keep training presentations, printable document files, dress code and conduct handbooks, and more in folders that are accessible by members of the company. This decreases the frequency with which employees reach out to ask questions such as which holidays they receive off and just how casual are casual Fridays. In the same vein, long-term employees who retire or move on to their next opportunity don’t take all of their knowledge with them. The questions they’ve answered and the files they’ve uploaded remain accessible within the tool until an administrator deems them outdated or unnecessary. This is especially helpful for companies with unique processes that rely on informed employees to help troubleshoot and solve problems. With a knowledge management tool, the expertise remains with the organization. **Efficiency —** Organized, documented knowledge means less time spent asking and answering questions and more time working on the tasks or projects at hand. With so much company information available digitally, employees spend less time having coworkers walk them through explanations manually. With open forums and FAQ pages, those in need have an abundance of eyes on their questions. More people having access to a question means a faster response time, as well as more voices to weigh in on a solution. Users can upload documents and files to the knowledge management solution straight from their [file storage](https://www.g2.com/categories/file-storage-and-sharing) or [digital asset management](https://www.g2.com/categories/digital-asset-management) accounts. Integration with these types of software products increases efficiency because users don’t have to perform the processes manually. Users can also tag coworkers within comments on files or generate a link to send others straight to a document they need to see. This saves the time spent searching through information, allowing users to find and bookmark files quickly, keeping them for future reference. **Customer Service —** An FAQ is named such because customers typically have the same questions about a company or product. A knowledge management system can serve as an easy customer service tool where customers can look up frequently asked questions or how-tos on a company’s website. This method of customer service can prove to be much cheaper than a help desk and can drive down call traffic. **Task Management —** Knowledge management tools help users figure out _how_ to reach goals, and some do so with specific [task management features](https://www.g2.com/categories/task-management). Although task management software is a category all its own, it is also a functionality that lies within multiple other types of software. Many knowledge management tools have features that can provide transparency into project or task completion. Tagging features within documents allows users to pass files or documents on to those whose attention they require. ### Who Uses Knowledge Management Software? Businesses from across the spectrum utilize knowledge management software to organize their internal practices and external knowledge bases. **Onboarding Employees —** Knowledge management software is also helpful in the process of onboarding and training new employees. Instead of taking hours out of the day to respond to every new thought and question that arises, new employees can look to knowledge management software for answers. They can search within the tool to see if the information they seek has been documented before. This encourages an environment where employees seek answers first and ask questions later. **Veteran Employees —** Knowledge management software helps companies retain information that valued employees, managers, and other company members have developed and recorded over time. This is useful for businesses that don’t want to lose or misplace knowledge when an employee inevitably moves on to another company or to a role within the same company. Information can be archived so even old, outdated information can be stored for future reference. **Customers —** Customers with questions about a product or service will often turn to a company’s website for a knowledge base on their offering. This knowledge base can be built by the company themselves or with additional insight from other customers. Customer insight is crucial since they share the same perspective and can provide other customers with advice with that perspective in mind. ### Kinds of Knowledge Management Software Knowledge management tools can look very different based on their intended use case. Those meant for internal use will offer a different set of features compared to those intended for external use. However, at their core, these tools are essentially the same in how they create, store, and look for content. **Internal Knowledge Base —** The most common usage for a knowledge management system is for internal information and practices. Internal knowledge bases will often require a login from a company email or from an email given express access to the knowledge base. Companies will use knowledge management systems to archive repetitive tasks, business practices, and company information. **External Knowledge Base —** External knowledge management systems are often hosted on a company’s website or on a separate website solely devoted to the knowledge base. Unlike internal knowledge management tools, these usually don’t require a login. While some knowledge bases are curated solely by the company itself, some will allow users to post tips or answer questions other users have. This creates a knowledge base the average consumer can contribute to, engaging them with the product in unexpected ways. **Hybrid Knowledge Base —** While most knowledge management systems can be used internally or externally at a company’s discretion, some products host both and intentionally provide different functions for each type. These products are dual-sided, with one set of features for internal use and another for external use. This makes for one cohesive knowledge base solution, both internal and external, hosted through one application. ### Knowledge Management Software Features **Q and A —** Provides forums where employees of various levels can share expertise and processes. **Searchable —** Incorporates a search bar to help navigate users to appropriate content. **Public vs Private —** Offers the choice to make a conversation private between specified contributors or open to the public. **File Viewing —** Stores and readies various file types for viewing. **Tagging —** Allows users to tag one another in file data or comments for easier search and referencing. **Upload —** Lets users upload documents, photos, and various other file types from their personal devices for greater knowledge sharing. **Link Sharing —** Lets users direct one another via customized links, foregoing a lengthy search process. **Comments —** Allows users to leave notes or comments on various file types for eventual reference. ### Software and Services Related to Knowledge Management Software **Business Content Management —** [Business content management software](https://www.g2.com/categories/business-content-management) will often integrate with knowledge management systems, allowing users to pull documents or assets from a BCM and attach the documentation in the knowledge base. This creates a fluid process of knowledge gathering and document acquisition for employees. **Enterprise Content Management —** [Enterprise content management (ECM) software](https://www.g2.com/categories/enterprise-content-management-ecm) integrates with knowledge management systems in the same way that business content management software does. Knowledge management tools will allows users to link back to or attach content from an ECM so documents mentioned in the knowledge base can be quickly pulled up. **Customer Self-Service —** Some [customer self-service software](https://www.g2.com/categories/customer-self-service) include the same features of a knowledge management system. Customer self-service tools are more varied, but many knowledge management tools geared toward external uses will also be labeled customer self-service.