# Best Knowledge Management Software - Page 8 *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Knowledge management software, or KM software, supports an integrated approach to identifying, capturing, retrieving, and sharing information assets that have a strong focus on—how to accomplish a task, how to handle a situation, how a process works, and how to get a job done. These assets may include text documents, presentations, images, audio and video files, and other data types. The purpose of knowledge management software is to capture and distribute knowledge, allowing members of an organization, along with its partners and customers, to access and use the information effectively. Having a centralized repository where this knowledge is stored helps create a single source of truth in an organization, eliminating confusion and reducing the time to find information. Knowledge management encompasses a range of specialized software products, with four subcategories—[knowledge base software](https://www.g2.com/categories/knowledge-base), [Q&A platforms software](https://www.g2.com/categories/q-a-platforms), [standard operating procedures software](https://www.g2.com/categories/standard-operating-procedures), and [work instructions software](https://www.g2.com/categories/work-instructions). While some products are solely placed in one category, others with overlapping feature sets are placed in multiple. ## Top Knowledge Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Slack](https://www.g2.com/products/slack/reviews) | 4.5/5.0 (37,447 reviews) | Searchable team knowledge with channel-based context | "[Slack as a Searchable Team Memory with Powerful Workflow and ChatOps Integrations](https://www.g2.com/survey_responses/slack-review-13068265)" | | 2 | [Confluence](https://www.g2.com/products/confluence/reviews) | 4.1/5.0 (4,245 reviews) | Jira-connected team knowledge and documentation | "[The Ultimate Source of Truth for Engineering and Product Teams](https://www.g2.com/survey_responses/confluence-review-12546661)" | | 3 | [Notion](https://www.g2.com/products/notion/reviews) | 4.6/5.0 (11,091 reviews) | Relational knowledge bases with AI-queryable context | "[Notion Centralized Our Intranet and SOPs in One Flexible Workspace](https://www.g2.com/survey_responses/notion-review-13087307)" | | 4 | [ClickUp](https://www.g2.com/products/clickup/reviews) | 4.6/5.0 (12,510 reviews) | Centralized knowledge with multi-view task hierarchy | "[ClickUp Centralizes Projects and Strategy to Boost Productivity](https://www.g2.com/survey_responses/clickup-review-13075528)" | | 5 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,350 reviews) | Endpoint knowledge with background-mode remediation | "[NinjaOne Streamlines Endpoint Management and Remote Troubleshooting](https://www.g2.com/survey_responses/ninjaone-review-12791930)" | | 6 | [Scribe](https://www.g2.com/products/scribe/reviews) | 4.8/5.0 (893 reviews) | Click-capture SOP documentation with AI annotation | "[Detailed Screenshots, User-Friendly, and a Huge Upgrade from Manual Documentation](https://www.g2.com/survey_responses/scribe-review-12968483)" | | 7 | [MaintainX](https://www.g2.com/products/maintainx/reviews) | 4.8/5.0 (1,527 reviews) | AI-assisted maintenance procedure and asset knowledge capture | "[Helping Transform Maintenance from Reactive to Proactive](https://www.g2.com/survey_responses/maintainx-review-12996913)" | | 8 | [Connecteam](https://www.g2.com/products/connecteam/reviews) | 4.6/5.0 (3,491 reviews) | Deskless workforce knowledge and compliance distribution | "[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)" | | 9 | [Guru](https://www.g2.com/products/guru/reviews) | 4.7/5.0 (2,259 reviews) | Verified knowledge delivery inside daily workflows | "[A fast and user-friendly knowledge platform with room to grow](https://www.g2.com/survey_responses/guru-review-11254414)" | | 10 | [ABB Electronic Work Instructions](https://www.g2.com/products/abb-electronic-work-instructions/reviews) | 4.4/5.0 (51 reviews) | Paperless shopfloor SOPs with 3D work instructions | "[Easy Rollout and Instant Access to Digital Manuals](https://www.g2.com/survey_responses/abb-electronic-work-instructions-review-12496386)" | ## G2 Grid® for Knowledge Management Software ![G2 Grid® for Knowledge Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/knowledge-management/grids.png?focus%5B%5D=3437&focus%5B%5D=280&focus%5B%5D=82623&focus%5B%5D=25675&focus%5B%5D=25671&focus%5B%5D=162357&focus%5B%5D=112031&focus%5B%5D=20433) Highlighted products: Slack, Confluence, Notion, ClickUp, NinjaOne, Scribe, MaintainX, and Connecteam. Underlying data: [Grid® JSON](https://www.g2.com/categories/knowledge-management/grids.json?focus%5B%5D=slack&focus%5B%5D=confluence&focus%5B%5D=notion&focus%5B%5D=clickup&focus%5B%5D=ninjaone&focus%5B%5D=scribe&focus%5B%5D=maintainx&focus%5B%5D=connecteam) ## How Many Knowledge Management Software Products Does G2 Track? **Total Products under this Category:** 457 ### Category Stats (Jul 2026) - **Average Rating**: 4.5/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Bettermode (+0.8%) - Among all products in this category, Bettermode recorded the largest rating increase compared to last month *Last updated: July 11, 2026* ## How Does G2 Rank Knowledge Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 110,700+ Authentic Reviews - 457+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Knowledge Management Software Is Best for Your Use Case? - **Leader:** [Slack](https://www.g2.com/products/slack/reviews) - **Highest Performer:** [Hudu](https://www.g2.com/products/hudu/reviews) - **Top Trending:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best Free Software:** [Notion](https://www.g2.com/products/notion/reviews) --- **Sponsored** ### livepro Knowledge Management livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1043&secure%5Bchosen_at%5D=2026-07-12T06%3A44%3A12Z&secure%5Bdisplayable_resource_id%5D=1043&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1043&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=55822&secure%5Bresource_id%5D=1043&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fknowledge-management%3Futf8%3D%25E2%259C%2593&secure%5Btoken%5D=50ffb2261532c4b5aa3f620ba6d59fa3449f02a3bdb2a764d8853a09ef2753a9&secure%5Burl%5D=https%3A%2F%2Flivepro.com%2F&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Knowledge Management Software Products in 2026? ### 1. [SweetProcess](https://www.g2.com/products/sweetprocess/reviews) SweetProcess makes documenting standard operating procedures (SOPs) easy and efficient. Share procedures with a team and more. Try it free. **Average Rating:** 4.3/5.0 **Total Reviews:** 5 **How Do G2 Users Rate SweetProcess?** - **Q & A:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind SweetProcess?** - **Seller:** [Sweetprocess](https://www.g2.com/sellers/sweetprocess) - **Year Founded:** 2012 - **HQ Location:** N/A - **Twitter:** @sweetprocess (929 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sweetprocess (23 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 80% Small-Business, 20% Mid-Market #### What Are Recent G2 Reviews of SweetProcess? **"[SweetProcess, sweet review](https://www.g2.com/survey_responses/sweetprocess-review-5241544)"** **Rating:** 4.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/sweetprocess-review-5241544) --- **"[Sweet Process - Making Process Documentation Easy](https://www.g2.com/survey_responses/sweetprocess-review-7834915)"** **Rating:** 5.0/5.0 stars *— Mary P.* [Read full review](https://www.g2.com/survey_responses/sweetprocess-review-7834915) --- #### What Are G2 Users Discussing About SweetProcess? - [What is SOP document in software?](https://www.g2.com/discussions/what-is-sop-document-in-software) - [How much does sweet process cost?](https://www.g2.com/discussions/sweetprocess-how-much-does-sweet-process-cost) - [How much does sweet process cost?](https://www.g2.com/discussions/how-much-does-sweet-process-cost) - [How do I use SweetProcess?](https://www.g2.com/discussions/sweetprocess-how-do-i-use-sweetprocess) - [How do I use SweetProcess?](https://www.g2.com/discussions/how-do-i-use-sweetprocess) ### 2. [UTrakk](https://www.g2.com/products/utrakk/reviews) UTrakk helps managers boost their impact in delivering their roles, driving operational performance, by focusing on improving competitive performance and employee experience. UTrakk digitalizes Proaction International's years of expertise in continuous improvement and introduces a groundbreaking technology, bringing organizations'​ management effectiveness to the next level. **Average Rating:** 4.6/5.0 **Total Reviews:** 41 **Who Is the Company Behind UTrakk?** - **Seller:** [UTrakk](https://www.g2.com/sellers/utrakk) - **Year Founded:** 2014 - **HQ Location:** Montréal, CA - **LinkedIn® Page:** https://www.linkedin.com/showcase/utrakk-dmes/ **Who Uses This Product?** - **Top Industries:** Food Production, Manufacturing - **Company Size:** 73% Mid-Market, 17% Small-Business #### What Are UTrakk's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Efficiency (2 reviews) - Productivity Improvement (2 reviews) - Coaching Professionalism (1 reviews) - Customer Support (1 reviews) **Cons:** - Dashboard Limitations (1 reviews) - Difficult Navigation (1 reviews) - Integration Issues (1 reviews) - Navigation Issues (1 reviews) - Not Intuitive (1 reviews) ### What Do G2 Reviewers Say About UTrakk? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of UTrakk, praising its complete toolset for effective management and visibility. - Users find UTrakk highly **efficient** , enhancing visibility and streamlining management processes effectively. - Users find UTrakk to greatly enhance **productivity and organization** , simplifying performance tracking and internal processes. - Users value the **professionalism of UTrakk's coaching** , enhancing guidance while upholding our core company values. - Users value the **excellent customer support** of UTrakk, appreciating direct access to advisors and ticketing options. **Cons:** - Users desire improved **interconnectivity with dashboard (BI) tools** for enhanced data integration and functionality. - Users feel the UI is not user-friendly, leading to **difficult navigation** and trouble finding needed options. - Users note significant **integration issues** with UTrakk, expressing a need for better connectivity to dashboard tools. - Users note that **navigation issues** make it challenging to find options, complicating their overall experience with UTrakk. - Users feel the **UI is not intuitive** , finding it challenging to locate desired options easily. #### What Are Recent G2 Reviews of UTrakk? **"[A "blueprint" for each project.](https://www.g2.com/survey_responses/utrakk-review-11544334)"** **Rating:** 5.0/5.0 stars *— Isaak L.* [Read full review](https://www.g2.com/survey_responses/utrakk-review-11544334) --- **"[Agri-food Team Leader using Utrakk for 2 years](https://www.g2.com/survey_responses/utrakk-review-11449673)"** **Rating:** 4.5/5.0 stars *— Loic B.* [Read full review](https://www.g2.com/survey_responses/utrakk-review-11449673) --- #### What Are G2 Users Discussing About UTrakk? - [What is UTrakk used for?](https://www.g2.com/discussions/what-is-utrakk-used-for) - 1 upvote ### 3. [AllAnswered](https://www.g2.com/products/allanswered/reviews) All-In-One Knowledge Management System - Wiki + Q&A + Workflow + AI. AllAnswered supports modern Wiki pages for documentation and questions & answers for capturing team know-hows. The built-in workflow and AI assistant help keep your knowledge base up-to-date. AllAnswered is best suited for technology companies in fast-changing industries and markets. Our customers include engineering teams, technical support, marketing, sales, human resources - from startups, small businesses to fortune 500 companies. AllAnswered - Your Team's Collective Brain! **Average Rating:** 4.6/5.0 **Total Reviews:** 4 **Who Is the Company Behind AllAnswered?** - **Seller:** [AllAnswered](https://www.g2.com/sellers/allanswered) - **HQ Location:** N/A - **Twitter:** @AllAnswered (7 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/allanswered.com (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 25% Mid-Market #### What Are Recent G2 Reviews of AllAnswered? **"[all answered is great](https://www.g2.com/survey_responses/allanswered-review-4870592)"** **Rating:** 5.0/5.0 stars *— Verified User in Real Estate* [Read full review](https://www.g2.com/survey_responses/allanswered-review-4870592) --- **"[Great knowledge base software for teams](https://www.g2.com/survey_responses/allanswered-review-4633739)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Devices* [Read full review](https://www.g2.com/survey_responses/allanswered-review-4633739) --- #### What Are G2 Users Discussing About AllAnswered? - [What is AllAnswered used for?](https://www.g2.com/discussions/what-is-allanswered-used-for) ### 4. [Desk365](https://www.g2.com/products/desk365/reviews) Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. With advanced features like AI-agent, approval management, ITAM, and Microsoft 365 integration, Desk365 stands for better service, better products, and AI that truly delivers. **Average Rating:** 4.9/5.0 **Total Reviews:** 32 **Who Is the Company Behind Desk365?** - **Seller:** [Desk365](https://www.g2.com/sellers/desk365) - **Company Website:** https://www.desk365.io/ - **Year Founded:** 2020 - **HQ Location:** San Francisco Bay Area, US - **LinkedIn® Page:** https://www.linkedin.com/company/68882951 (39 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 59% Mid-Market, 34% Small-Business #### What Are Desk365's Pros and Cons? **Pros:** - Integrations (9 reviews) - Customization (7 reviews) - Customizability (6 reviews) - Easy Setup (6 reviews) - Customer Support (5 reviews) **Cons:** - Poor Navigation (2 reviews) - Poor Reporting (2 reviews) - Dashboard Issues (1 reviews) - Inadequate AI Features (1 reviews) - Integration Issues (1 reviews) ### What Do G2 Reviewers Say About Desk365? *AI-generated summary from verified user reviews* **Pros:** - Users love the **seamless integrations** with Microsoft365 and Teams, enhancing functionality and team collaboration. - Users love the **customization capability** of Desk365, tailoring it perfectly to fit their nonprofit needs. - Users love the **customizability** of Desk365, finding it easy to tailor for their organizational needs. - Users highlight the **easy setup** of Desk365, allowing quick implementation across various departments with minimal effort. - Users commend the **responsive customer support** of Desk365, enhancing their overall user experience and satisfaction. **Cons:** - Users find the **poor navigation** of Desk365 frustrating, wishing for a more user-friendly interface for better usability. - Users desire more **robust reporting** capabilities to effectively present metrics and knowledge base views to management. - Users express frustration with the **dashboard issues** , particularly regarding color coordination and response visibility. - Users feel Desk365 requires more **AI upgrades** to support evolving business needs effectively. - Users note the **lack of integration** with Monday.com, which hampers workflow efficiency in Desk365. #### What Are Recent G2 Reviews of Desk365? **"[Best-in-Class Pricing, Easy Onboarding, and Great Integration](https://www.g2.com/survey_responses/desk365-review-12803498)"** **Rating:** 5.0/5.0 stars *— Peter S.* [Read full review](https://www.g2.com/survey_responses/desk365-review-12803498) --- **"[Perfect tools for MSPs, easy to use and manage](https://www.g2.com/survey_responses/desk365-review-12947626)"** **Rating:** 5.0/5.0 stars *— Steve B.* [Read full review](https://www.g2.com/survey_responses/desk365-review-12947626) --- ### 5. [Drupal Wiki](https://www.g2.com/products/drupal-wiki/reviews) NOT THE DRUPAL CMS AND NOT BUILT ON THE DRUPAL FRAMEWORK! Drupal Wiki is a completely independent, enterprise-grade wiki software and standalone knowledge management solution designed for corporate environments. Despite the name, it is a distinct proprietary platform specifically engineered to facilitate internal documentation, quality management, and organizational knowledge sharing without any technical dependency on the CMS architecture. This high-performance wiki engine provides a professional alternative for companies seeking a secure, centralized hub for their intellectual property, featuring integrated workflow automation, advanced access control, and intuitive editing. By focusing on usability and corporate compliance, Drupal Wiki serves as an autonomous tool for teams to streamline communication and maintain rigorous documentation standards in a scalable, self-contained environment. **Average Rating:** 4.1/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Drupal Wiki?** - **Q & A:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Drupal Wiki?** - **Seller:** [KontextWork](https://www.g2.com/sellers/kontextwork) - **Year Founded:** 2004 - **HQ Location:** Hannover, DE - **LinkedIn® Page:** https://www.linkedin.com/company/kontextwork/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Mid-Market #### What Are Drupal Wiki's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Simple (1 reviews) **Cons:** - Page Management (1 reviews) ### What Do G2 Reviewers Say About Drupal Wiki? *AI-generated summary from verified user reviews* **Pros:** - Users find Drupal Wiki **easy to work with** , similar to Confluence, enhancing their documentation efforts effortlessly. - Users find Drupal Wiki **easy to work with** , especially for documentation, similar to Confluence. **Cons:** - Users experience difficulty with **lack of granular page permissions** , limiting access control on specific pages in Drupal Wiki. #### What Are Recent G2 Reviews of Drupal Wiki? **"[Drupal wiki](https://www.g2.com/survey_responses/drupal-wiki-review-6528459)"** **Rating:** 4.0/5.0 stars *— Verified User in Business Supplies and Equipment* [Read full review](https://www.g2.com/survey_responses/drupal-wiki-review-6528459) --- **"[Alternative to Confluence for documentation](https://www.g2.com/survey_responses/drupal-wiki-review-10181392)"** **Rating:** 4.0/5.0 stars *— Aman K.* [Read full review](https://www.g2.com/survey_responses/drupal-wiki-review-10181392) --- #### What Are G2 Users Discussing About Drupal Wiki? - [What is Drupal Wiki used for?](https://www.g2.com/discussions/what-is-drupal-wiki-used-for) ### 6. [FNT Command Platform](https://www.g2.com/products/fnt-command-platform/reviews) The FNT Command Platform software solution enables efficient management of IT, Telecommunication and Data Center infrastructures as a digital twin – from the physical level (cables, switches, servers, etc.) through virtual components and applications to services – independent of the manufacturer and in a uniform data model. This enables organizations to plan and manage their IT landscape more easily, eliminate faults more quickly, implement transformations and changes more efficiently, and achieve sustainability goals for example faster. A standardized construction kit of various FNT tools and methods makes it easy to integrate data from other systems, create reports quickly and easily, optimize IT processes and workflows, and provide new (digital) services efficiently and automatically. The software is offered with a flexible licensing model, is cloud ready and because it comes pre-configured for specific deployment scenarios, it can be deployed as an out-of-the-box system in no time. Features: - Infrastructure as a Digital Twin: Document all physical, logical, and virtual assets, services and resources, as well as cross-silo dependencies - Integrated planning and design: Graphically supported planning of all changes to an infrastructure based on the current state - Analysis and visualization: Analyze and visualize the data collected. In addition to comprehensive reports and dashboards, the tool offers 2D and 3D views and georeferenced and schematic network views - Tool-based control of change processes: Create workflows and convert change requests into detailed work orders for service providers, as well as monitor their execution - Integrate into existing IT landscapes: FNT Command has extensive interfaces for easy bi-directional data exchange with other applications **Average Rating:** 4.6/5.0 **Total Reviews:** 5 **Who Is the Company Behind FNT Command Platform?** - **Seller:** [FNT Software](https://www.g2.com/sellers/fnt-software) - **Year Founded:** 1994 - **HQ Location:** Ellwangen, Baden-Württemberg, Germany - **LinkedIn® Page:** https://linkedin.com/company/fnt-gmbh (237 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Mid-Market, 40% Small-Business #### What Are FNT Command Platform's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Monitoring (1 reviews) - Network Management (1 reviews) - Product Quality (1 reviews) - Reliability (1 reviews) **Cons:** - Inadequate Reporting (1 reviews) - Insufficient Information (1 reviews) - Lack of Features (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About FNT Command Platform? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of the FNT Command Platform, enhancing documentation and troubleshooting efficiency. - Users value the **comprehensive monitoring** capability of FNT Command Platform, enhancing issue resolution and service reliability. - Users value the **comprehensive network documentation** in FNT Command Platform, enhancing issue resolution and service reliability. - Users value the **comprehensive documentation** of FNT Command Platform, enhancing issue resolution and service reliability significantly. - Users value the **high reliability** of the FNT Command Platform, appreciating quick issue resolution through comprehensive documentation. **Cons:** - Users struggle with **inadequate reporting** in FNT Command Platform, seeking improved accuracy and user-friendly analytics features. - Users identify **insufficient information** in Tray Management and reporting features, hindering effective use of FNT Command Platform. - Users struggle with the **lack of features** in FNT Command Platform, particularly in tray management and reporting options. - Users note the **limited customization** in FNT Command Platform, finding improvement necessary in tray management and reporting features. - Users struggle with **limited features** in FNT Command Platform, particularly in tray management and reporting options. #### What Are Recent G2 Reviews of FNT Command Platform? **"[Reliable Network Operations Through Comprehensive Documentation](https://www.g2.com/survey_responses/fnt-command-platform-review-12371513)"** **Rating:** 4.5/5.0 stars *— Verified User in Airlines/Aviation* [Read full review](https://www.g2.com/survey_responses/fnt-command-platform-review-12371513) --- **"[User-friendly, fast, and powerful – with strong module integration and export](https://www.g2.com/survey_responses/fnt-command-platform-review-12633044)"** **Rating:** 5.0/5.0 stars *— Stefan K.* [Read full review](https://www.g2.com/survey_responses/fnt-command-platform-review-12633044) --- #### What Are G2 Users Discussing About FNT Command Platform? - [What is FNT Command used for?](https://www.g2.com/discussions/what-is-fnt-command-used-for) ### 7. [JustClip](https://www.g2.com/products/justclip/reviews) Clipicious is a powerful collaborative knowledge vault for you & your team. Collect, Organize, Annotate & Share Knowledge. Manage all your learnings effortlessly in one single place. **Average Rating:** 5.0/5.0 **Total Reviews:** 4 **How Do G2 Users Rate JustClip?** - **Q & A:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind JustClip?** - **Seller:** [Clipicious](https://www.g2.com/sellers/clipicious) - **Year Founded:** 2012 - **HQ Location:** Mumbai, IN - **Twitter:** @curioussolns (245 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/curious-solutions (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are Recent G2 Reviews of JustClip? **"[Ideal Enterprise solution for Management and Organizing](https://www.g2.com/survey_responses/justclip-review-3636777)"** **Rating:** 5.0/5.0 stars *— Utsav A.* [Read full review](https://www.g2.com/survey_responses/justclip-review-3636777) --- **"[One stop application daily activities and a great companion to get things done and manage](https://www.g2.com/survey_responses/justclip-review-4003871)"** **Rating:** 5.0/5.0 stars *— Vamsi A.* [Read full review](https://www.g2.com/survey_responses/justclip-review-4003871) --- #### What Are G2 Users Discussing About JustClip? - [What is JustClip used for?](https://www.g2.com/discussions/what-is-justclip-used-for) ### 8. [Kaleo](https://www.g2.com/products/kaleo/reviews) Kaleo provide a software that help companies collect and analyze expertise and employee data to deliver answers to employees, used by customers to make the most out of their technology investments, to reduce support costs, and to bring agility to the workplace - all while capturing tacit knowledge across the organization. **Average Rating:** 4.4/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Kaleo?** - **Q & A:** 7.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Kaleo?** - **Seller:** [Kaleo Software](https://www.g2.com/sellers/kaleo-software) - **Year Founded:** 2012 - **HQ Location:** N/A - **Twitter:** @KaleoSoftware (355 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 25% Small-Business #### What Are Recent G2 Reviews of Kaleo? **"[Kaleo is a good resource for providing easy to follow steps to answer your basic questions and needs](https://www.g2.com/survey_responses/kaleo-review-9544725)"** **Rating:** 5.0/5.0 stars *— Samara O.* [Read full review](https://www.g2.com/survey_responses/kaleo-review-9544725) --- **"[it allows me to see the area in which I need to improve](https://www.g2.com/survey_responses/kaleo-review-9546674)"** **Rating:** 5.0/5.0 stars *— Stephanie G.* [Read full review](https://www.g2.com/survey_responses/kaleo-review-9546674) --- ### 9. [KBPublisher](https://www.g2.com/products/kbpublisher/reviews) KBPublisher is a knowledge management software which allows to share information with customers, employees or partners. **Average Rating:** 2.5/5.0 **Total Reviews:** 4 **How Do G2 Users Rate KBPublisher?** - **Q & A:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind KBPublisher?** - **Seller:** [KBPublisher](https://www.g2.com/sellers/kbpublisher) - **HQ Location:** N/A - **Twitter:** @kbpublisher (18 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1283433 (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are Recent G2 Reviews of KBPublisher? **"[Share right thing to right person](https://www.g2.com/survey_responses/kbpublisher-review-6649096)"** **Rating:** 4.5/5.0 stars *— Ravi S.* [Read full review](https://www.g2.com/survey_responses/kbpublisher-review-6649096) --- **"[Made our business more efficient](https://www.g2.com/survey_responses/kbpublisher-review-1418043)"** **Rating:** 4.0/5.0 stars *— Verified User in Non-Profit Organization Management* [Read full review](https://www.g2.com/survey_responses/kbpublisher-review-1418043) --- #### What Are G2 Users Discussing About KBPublisher? - [What is KBPublisher used for?](https://www.g2.com/discussions/what-is-kbpublisher-used-for) ### 10. [KMS Lighthouse](https://www.g2.com/products/kms-lighthouse/reviews) KMS Lighthouse is a global leader in knowledge management. Lighthouse enhances every business engagement by empowering employees, agents and customers with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. KMS Lighthouse's powerful patented search functionality dramatically improves engagements across all service and sales channels. Lighthouse boosts productivity and efficiency with a powerhouse of digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time. The solution is easily integrated to 3rd party solutions including CRM tools, ticketing systems and chatbots. **Average Rating:** 4.4/5.0 **Total Reviews:** 4 **How Do G2 Users Rate KMS Lighthouse?** - **Q & A:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind KMS Lighthouse?** - **Seller:** [KMS Lighthouse](https://www.g2.com/sellers/kms-lighthouse) - **HQ Location:** Petach Tikva, IL - **Twitter:** @kmslighthouse (162 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kms-lighthouse/ (201 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of KMS Lighthouse? **"[Introduction to KMS lighthouse](https://www.g2.com/survey_responses/kms-lighthouse-review-7660117)"** **Rating:** 4.5/5.0 stars *— Eloise L.* [Read full review](https://www.g2.com/survey_responses/kms-lighthouse-review-7660117) --- **"[KMS Feedback](https://www.g2.com/survey_responses/kms-lighthouse-review-7875882)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/kms-lighthouse-review-7875882) --- #### What Are G2 Users Discussing About KMS Lighthouse? - [What is KMS Lighthouse used for?](https://www.g2.com/discussions/what-is-kms-lighthouse-used-for) ### 11. [Pilot.io](https://www.g2.com/products/pilot-io/reviews) Pilot.io transforms your team's Google Workspace into an expansive and dynamic knowledge base. Harness the power of your team's collective knowledge through a streamlined interface that integrates Google Drive with external links and documents from 1800+ other SaaS tools. Find Search your knowledge base to find relevant documents and resources. Share Share knowledge base answers with your team in conversations, channels, and messages. Ask Use Pilot AI to ask questions of your knowledge base, directly in Slack. **Average Rating:** 4.6/5.0 **Total Reviews:** 4 **Who Is the Company Behind Pilot.io?** - **Seller:** [Pilot Innovations](https://www.g2.com/sellers/pilot-innovations) - **Year Founded:** 2022 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/pilot.io (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Enterprise #### What Are Pilot.io's Pros and Cons? **Pros:** - Centralization (1 reviews) - Documentation (1 reviews) - Ease of Use (1 reviews) - Easy Setup (1 reviews) **Cons:** - Learning Difficulties (1 reviews) ### What Do G2 Reviewers Say About Pilot.io? *AI-generated summary from verified user reviews* **Pros:** - Users value the **centralization of financial records** in Pilot.io, streamlining tax filing and bookkeeping tasks effortlessly. - Users find the **user-friendly documentation** of Pilot.io makes managing financial records simple and efficient. - Users find Pilot.io's **ease of use** invaluable for managing financial records and streamlining bookkeeping tasks effortlessly. - Users find the **easy setup** of Pilot.io invaluable for effortless financial management and stress-free bookkeeping. **Cons:** - Users suggest that **learning difficulties** could be reduced with better onboarding and more educational resources for newcomers. #### What Are Recent G2 Reviews of Pilot.io? **"[Smooth Financial Administration with Outstanding Assistance](https://www.g2.com/survey_responses/pilot-io-review-10348561)"** **Rating:** 5.0/5.0 stars *— Muhammad M.* [Read full review](https://www.g2.com/survey_responses/pilot-io-review-10348561) --- **"[Very good software for book keeping and tax.](https://www.g2.com/survey_responses/pilot-io-review-9657957)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/pilot-io-review-9657957) --- ### 12. [PTC SKD](https://www.g2.com/products/ptc-skd/reviews) PTC Service Knowledge and Diagnostics solution helps you create and leverage a knowledge repository so field service personnel, contact center representatives and even end-users can quickly and accurately diagnose product issues. You can solve highly complex and subjective problems more easily, with better consistency and in less time. **Average Rating:** 4.4/5.0 **Total Reviews:** 4 **How Do G2 Users Rate PTC SKD?** - **Q & A:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind PTC SKD?** - **Seller:** [PTC](https://www.g2.com/sellers/ptc) - **Year Founded:** 1985 - **HQ Location:** Boston, Massachusetts - **Twitter:** @PTC (37,560 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1935/ (8,145 employees on LinkedIn®) - **Ownership:** NASDAQ: PTC **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are Recent G2 Reviews of PTC SKD? **"[I found PTC SKD very useful and going to research more about other products](https://www.g2.com/survey_responses/ptc-skd-review-7135031)"** **Rating:** 4.5/5.0 stars *— Aydin M.* [Read full review](https://www.g2.com/survey_responses/ptc-skd-review-7135031) --- **"[Good tool, user friendly, amazing UI](https://www.g2.com/survey_responses/ptc-skd-review-7485873)"** **Rating:** 4.0/5.0 stars *— Pushpak P.* [Read full review](https://www.g2.com/survey_responses/ptc-skd-review-7485873) --- ### 13. [Sparkwork LXP](https://www.g2.com/products/sparkwork-lxp/reviews) Designed from the ground up to improve engagement, productivity, and efficiency across your entire organization. Sparkwork provides your workforce with the ability to communicate, learn and collaborate from any device, anywhere. **Average Rating:** 4.5/5.0 **Total Reviews:** 10 **Who Is the Company Behind Sparkwork LXP?** - **Seller:** [Sparkwork Software](https://www.g2.com/sellers/sparkwork-software) - **Year Founded:** 2014 - **HQ Location:** San Jose, California - **LinkedIn® Page:** https://www.linkedin.com/company/sparkwork (10 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 30% Small-Business #### What Are Sparkwork LXP's Pros and Cons? **Pros:** - Communication (2 reviews) - Document Management (2 reviews) - Ease of Use (2 reviews) - File Sharing (2 reviews) - Team Collaboration (2 reviews) **Cons:** - Limited Options (2 reviews) - Access Issues (1 reviews) - Complexity (1 reviews) - Complex Usability (1 reviews) - Confusion (1 reviews) ### What Do G2 Reviewers Say About Sparkwork LXP? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **effective communication features** of Sparkwork LXP, enhancing customer engagement and team collaboration. - Users appreciate the **efficient document management** of Sparkwork LXP, enhancing team collaboration and communication seamlessly. - Users appreciate the **ease of use** of Sparkwork LXP, finding it user-friendly for effective team management and collaboration. - Users value the **file sharing capabilities** of Sparkwork LXP, enhancing collaboration and communication within teams. - Users value the **efficient team collaboration** of Sparkwork LXP, enhancing integration and engagement for better outcomes. **Cons:** - Users find the **limited tools** of Sparkwork LXP restrictive, hindering their overall experience and usability. - Users struggle with **access issues** , finding it challenging to navigate multiple data sets and documents effectively. - Users often experience **complexity** when navigating multiple data sets and documents, complicating their overall user experience. - Users face **complex usability** challenges when navigating multiple data sets and documents, complicating their experience. - Users find some features **confusing** , which limits their ability to fully utilize the platform’s tools. #### What Are Recent G2 Reviews of Sparkwork LXP? **"[Collaboration and Communication at its best.](https://www.g2.com/survey_responses/sparkwork-lxp-review-8623178)"** **Rating:** 4.0/5.0 stars *— Manju M.* [Read full review](https://www.g2.com/survey_responses/sparkwork-lxp-review-8623178) --- **"[Best for integrating work and quick communication](https://www.g2.com/survey_responses/sparkwork-lxp-review-8554667)"** **Rating:** 4.5/5.0 stars *— Aditi W.* [Read full review](https://www.g2.com/survey_responses/sparkwork-lxp-review-8554667) --- #### What Are G2 Users Discussing About Sparkwork LXP? - [What is Sparkwork used for?](https://www.g2.com/discussions/what-is-sparkwork-used-for) ### 14. [Uberblick](https://www.g2.com/products/uberblick/reviews) Überblick is an easy to use and well structured communication solution to keep remote teams informed and to coordinate tasks efficiently. With Überblick you can simply send information directly to your employees. You can select different groups or departments and also request their confirmation. Moreover, you can also store important information and data on the app so that it is accessible either to everyone or selected groups. Überblick can be used via web browser on a computer or mobile app via Android and iOS. There is no need to have an existing email address or a telephone number to use this communication solution for your team members! **Average Rating:** 3.9/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Uberblick?** - **Q & A:** 5.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Uberblick?** - **Seller:** [Uberblick](https://www.g2.com/sellers/uberblick) - **Year Founded:** 2017 - **HQ Location:** Bad Kreuznach, DE - **LinkedIn® Page:** https://www.linkedin.com/company/uberblick-app (12 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are Uberblick's Pros and Cons? **Pros:** - Communication (1 reviews) - Ease of Use (1 reviews) - Easy Access (1 reviews) **Cons:** - Poor Interface Design (1 reviews) ### What Do G2 Reviewers Say About Uberblick? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accessible communication tools** of Uberblick, enabling effective business management from anywhere. - Users value the **ease of use** of Uberblick, as it allows seamless access via mobile and web platforms. - Users value the **easy access** of Uberblick through mobile apps and web browsers for seamless remote communication. **Cons:** - Users desire a **more user-friendly interface** for Uberblick, hoping for improvements in future updates. #### What Are Recent G2 Reviews of Uberblick? **"[Get Uberblick and grow your business](https://www.g2.com/survey_responses/uberblick-review-10378573)"** **Rating:** 5.0/5.0 stars *— Salman F.* [Read full review](https://www.g2.com/survey_responses/uberblick-review-10378573) --- **"[Uberlick review](https://www.g2.com/survey_responses/uberblick-review-7151528)"** **Rating:** 4.5/5.0 stars *— Nayaz K.* [Read full review](https://www.g2.com/survey_responses/uberblick-review-7151528) --- ### 15. [YouTrack](https://www.g2.com/products/youtrack/reviews) YouTrack is a project management tool packed with features that streamline your work and increase productivity on any team project. Track tasks, manage projects, maintain a knowledge base, support your customers, collaborate, and deliver great products. From software development and DevOps to HR and marketing, all kinds of teams can use YouTrack’s functionality. 100K customers in a wide variety of industries around the world – from enterprises to small startups – trust YouTrack to manage their projects. YouTrack free verion is fully-functional and free forever for any team of up to 10 users. YouTrack offers a Cloud or Server version for any number of users and comes with free AI assistance. **Average Rating:** 4.2/5.0 **Total Reviews:** 59 **Who Is the Company Behind YouTrack?** - **Seller:** [JetBrains](https://www.g2.com/sellers/jetbrains) - **Year Founded:** 2000 - **HQ Location:** Prague - **Twitter:** @jetbrains (213,126 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/12515/ (2,941 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 55% Mid-Market, 35% Small-Business #### What Are YouTrack's Pros and Cons? **Pros:** - AI Features (1 reviews) - Automation (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Daily Use (1 reviews) **Cons:** - Dashboard Issues (1 reviews) - Email Integration (1 reviews) - Export Issues (1 reviews) - Integration Issues (1 reviews) - Lack of Tools (1 reviews) ### What Do G2 Reviewers Say About YouTrack? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **AI-powered issue suggestions** in YouTrack, which streamline task management and enhance productivity. - Users appreciate the **enhanced automation features** of YouTrack, which significantly reduce manual effort and improve efficiency. - Users enjoy the **customizability** of YouTrack, finding features like agile board and timeline enhancements very intuitive. - Users appreciate the **customization options** in YouTrack, which enhance the visual and intuitive planning experience significantly. - Users appreciate the **streamlined interface and enhanced automation** of YouTrack, making project management more intuitive and efficient. **Cons:** - Users find **dashboard issues** concerning, seeking better customization and data visualization options for enhanced usability. - Users find the **email integration lacking** , wishing for more seamless connections with external tools. - Users find **export issues** with YouTrack, noting challenges with third-party integrations and data handling in large projects. - Users note that **integration issues** with third-party tools hinder a more seamless experience in YouTrack. - Users note a **lack of tools** for better data visualization and seamless integrations, impacting overall user experience. #### What Are Recent G2 Reviews of YouTrack? **"[Bugtracking report makes easier](https://www.g2.com/survey_responses/youtrack-review-6925228)"** **Rating:** 4.0/5.0 stars *— Anil P.* [Read full review](https://www.g2.com/survey_responses/youtrack-review-6925228) --- **"[1 tool to track them ALL.](https://www.g2.com/survey_responses/youtrack-review-12817616)"** **Rating:** 4.0/5.0 stars *— Ankush S.* [Read full review](https://www.g2.com/survey_responses/youtrack-review-12817616) --- #### What Are G2 Users Discussing About YouTrack? - [How do YouTrack an issue on YouTrack?](https://www.g2.com/discussions/how-do-youtrack-an-issue-on-youtrack) - [Is YouTrack open source?](https://www.g2.com/discussions/is-youtrack-open-source) - 1 comment - [Is YouTrack any good?](https://www.g2.com/discussions/is-youtrack-any-good) - 1 comment - [What is YouTrack used for?](https://www.g2.com/discussions/what-is-youtrack-used-for) ### 16. [Almanac](https://www.g2.com/products/almanac-labs-inc-almanac/reviews) Almanac is a platform for async work, built around a document editor with powerful version control. **Average Rating:** 4.5/5.0 **Total Reviews:** 3 **Who Is the Company Behind Almanac?** - **Seller:** [Almanac Labs](https://www.g2.com/sellers/almanac-labs) - **Year Founded:** 2019 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/almanacdocs (29 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Almanac? **"[An amazing google docs replacement for a technology company](https://www.g2.com/survey_responses/almanac-review-8918792)"** **Rating:** 5.0/5.0 stars *— Aditya J.* [Read full review](https://www.g2.com/survey_responses/almanac-review-8918792) --- **"[Great experience and simple design](https://www.g2.com/survey_responses/almanac-review-8648113)"** **Rating:** 4.0/5.0 stars *— Hassan M.* [Read full review](https://www.g2.com/survey_responses/almanac-review-8648113) --- ### 17. [Atlas](https://www.g2.com/products/clearpeople-atlas/reviews) Atlas is an all-in-one Intelligent Knowledge platform that provides employees, clients, and AI instant access to accurate, expert information. By seamlessly integrating knowledge management, intranet, collaboration, extranet, smart governance, and AI, Atlas transforms Microsoft 365 into a contextual intelligence hub, grounding enterprise AI in your organization's knowledge to deliver precise, valuable insights. Atlas ensures your organization maximizes its Microsoft 365 investment while enabling teams to focus on delivering exceptional client experiences and business growth. Atlas key features: • Personalized and contextualized knowledge: a unified platform where users access relevant information exactly where they need it. • Knowledge capture & classification: easily capture, classify, and share content at scale. • Enterprise AI: One platform for expert AI solutions across the enterprise, grounded in your company’s knowledge. • Expertise directory: find the ‘right’ expert quickly. • Enterprise search: find what you need, fast, from across Microsoft 365 and other enterprise repositories – from a single place. • Multi-geo support: essential for organizations that require global data residency compliance and enhanced collaboration across regions. • Seamless collaboration: Share documents, updates, and case information securely in real-time. • Governance and provisioning: self-service creation, management and maintenance of workspaces across Atlas, Microsoft 365, and Teams. As well as robust AI governance, including comprehensive audit trails. • Integration: Atlas offers integration and API capabilities so that you can access curated knowledge directly from Outlook, Salesforce or even your custom-built solutions. Benefits • Quick and effortless information discovery, boosting productivity while eliminating frustration. • Increases client satisfaction and retention with easy management of valuable knowledge. • Empowers legal professionals with easy access to trusted legal sources and expert-like answers from AI. • Self-service capabilities for all employees while ensuring robust governance and provisioning controls. • Enhances collaboration and service delivery between lawyers and clients for greater success. • A single platform that meets the needs of diverse departments, eliminating the cost and complexity of outdated systems. What sets Atlas Intelligent Knowledge Platform apart: • Unlocks knowledge fast with knowledge capture and auto-classification capabilities that scale across your organization. • Designed for precise AI and knowledge validation: Atlas provides a single source of truth, where generated AI responses draw exclusively from your validated, authoritative content. • Unified platform for knowledge, collaboration and governance: Atlas incorporates knowledge management, intranet, extranet, enterprise search, provisioning and AI capabilities into one cohesive system. • Purpose-built for Microsoft 365: designed specifically to enhance the tools employees already rely on, such as Teams and SharePoint, to maximize efficiency and ease of adoption. • Sustainable and scalable: built for today’s challenges and tomorrow’s growth, with AI solutions for diverse enterprise needs, offering LLM selection, built-in governance, auditing frameworks, and cost controls. **Average Rating:** 4.4/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Atlas?** - **Q & A:** 7.5/10 (Category avg: 8.6/10) **Who Is the Company Behind Atlas?** - **Seller:** [ClearPeople](https://www.g2.com/sellers/clearpeople) - **Year Founded:** 2003 - **HQ Location:** London, GB - **Twitter:** @ClearPeople (666 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/288793 (42 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 33% Enterprise, 33% Mid-Market #### What Are Atlas's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Centralization (1 reviews) - Daily Use (1 reviews) - Data Management (1 reviews) - Easy Collaboration (1 reviews) **Cons:** - Expensive (1 reviews) - Internet Dependence (1 reviews) - Search Functionality (1 reviews) ### What Do G2 Reviewers Say About Atlas? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Atlas, enabling seamless access to all work applications from one interface. - Users value the **centralization** of Atlas, enabling seamless access to all work applications and enhancing security and scalability. - Users value the **secure and scalable data management** in Atlas, enhancing productivity through seamless application access and integration. - Users value the **easy collaboration** features of Atlas, streamlining access to work applications and integration with tools like MS Teams. - Users appreciate the **easy integrations** of Atlas, streamlining access to all work-related applications and tools. **Cons:** - Users find Atlas **somewhat expensive** , which may deter those on a budget from considering it. - Users experience significant **internet dependence** with Atlas, rendering it unusable without an online connection. - Users are frustrated with the **lack of offline functionality** , as Atlas requires an internet connection to operate. #### What Are Recent G2 Reviews of Atlas? **"[The best virtualized employee friendly environment](https://www.g2.com/survey_responses/atlas-review-9314553)"** **Rating:** 5.0/5.0 stars *— Aritra C.* [Read full review](https://www.g2.com/survey_responses/atlas-review-9314553) --- **"[Atlas Digital Workspace in Audit](https://www.g2.com/survey_responses/atlas-review-9417401)"** **Rating:** 5.0/5.0 stars *— Stephen Phillip Emmanuel P.* [Read full review](https://www.g2.com/survey_responses/atlas-review-9417401) --- #### What Are G2 Users Discussing About Atlas? - [What is Atlas Digital Workspace used for?](https://www.g2.com/discussions/what-is-atlas-digital-workspace-used-for) ### 18. [BlueSpice MediaWiki](https://www.g2.com/products/bluespice-mediawiki/reviews) BlueSpice is the ideal solution for an agile, collaborative intranet system. As the enterprise distribution of the widely recognized Wikipedia software, MediaWiki, it facilitates seamless knowledge sharing, documentation, and internal collaboration across your organization. BlueSpice can be used for managing knowledge and quality, creating technical and organizational manuals, supporting internal service desks, and streamlining company-wide communication. Share essential know-how, define clear responsibilities, and ensure that your processes and documentation are always up to date. With BlueSpice, you can create a secure, central hub of information that keeps your teams aligned and informed. The software is developed and hosted in Germany, fully compliant with EU GDPR regulations, ensuring your intranet system meets the highest security and compliance standards. **Average Rating:** 4.0/5.0 **Total Reviews:** 3 **How Do G2 Users Rate BlueSpice MediaWiki?** - **Q & A:** 7.5/10 (Category avg: 8.6/10) **Who Is the Company Behind BlueSpice MediaWiki?** - **Seller:** [Hallo Welt!](https://www.g2.com/sellers/hallo-welt) - **Company Website:** https://hallowelt.com - **Year Founded:** 2007 - **HQ Location:** Regensburg, DE - **Twitter:** @BlueSpiceTweets (310 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hallo-welt-gmbh/?originalSubdomain=de (37 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of BlueSpice MediaWiki? **"[Excellent knowledge base and documentation platform with a free trial](https://www.g2.com/survey_responses/bluespice-mediawiki-review-6639528)"** **Rating:** 4.5/5.0 stars *— Verified User in Leisure, Travel & Tourism* [Read full review](https://www.g2.com/survey_responses/bluespice-mediawiki-review-6639528) --- **"[Full Fledged Knowledge Management Tool](https://www.g2.com/survey_responses/bluespice-mediawiki-review-6854097)"** **Rating:** 4.5/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/bluespice-mediawiki-review-6854097) --- #### What Are G2 Users Discussing About BlueSpice MediaWiki? - [What is BlueSpice MediaWiki used for?](https://www.g2.com/discussions/what-is-bluespice-mediawiki-used-for) - 1 comment ### 19. [Brainfish](https://www.g2.com/products/brainfish/reviews) Brainfish is a knowledge intelligence platform built for complex B2B products. As companies grow, product knowledge becomes fragmented across docs, Slack, tickets, decks, and tribal expertise. Documentation goes stale. Teams give inconsistent answers. AI initiatives fail because the content underneath isn’t reliable. Brainfish acts as a living knowledge layer across Support, Customer Success, Product, and Enablement. It centralizes your existing knowledge, keeps it continuously up to date, and dynamically delivers the right answer based on persona, context, and configuration. Instead of static documentation, Brainfish provides context-aware intelligence that scales with product complexity — ensuring admins, end users, developers, and internal teams all receive accurate, role-specific guidance. With Brainfish, teams onboard faster, reduce support costs, and free up Product from constant escalations. It also lowers churn caused by confusion and gives companies the confidence to roll out AI on top of accurate, reliable knowledge. Brainfish helps growing B2B companies scale their expertise without having to scale headcount alongside it. **Average Rating:** 4.6/5.0 **Total Reviews:** 4 **Who Is the Company Behind Brainfish?** - **Seller:** [Brainfish](https://www.g2.com/sellers/brainfish) - **Year Founded:** 2022 - **HQ Location:** Sydney, AU - **LinkedIn® Page:** https://www.linkedin.com/company/brainfishai/ (19 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are Brainfish's Pros and Cons? **Pros:** - Customizability (1 reviews) - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Helpful (1 reviews) - Knowledge Base (1 reviews) ### What Do G2 Reviewers Say About Brainfish? *AI-generated summary from verified user reviews* **Pros:** - Users value the **customizability** of Brainfish, enabling quick content updates for dynamic software environments. - Users value the **ease of use** of Brainfish, which simplifies updates and enhances user experience in dynamic environments. - Users love the **easy setup** of Brainfish, enabling quick content updates and smooth transitions for their systems. - Users appreciate the **quick content updates** offered by Brainfish, essential for rapidly evolving software environments. - Users appreciate the **quick content updates** of Brainfish, ensuring accurate and timely information for their evolving needs. #### What Are Recent G2 Reviews of Brainfish? **"[Centralized Knowledge with Seamless Slack Integration](https://www.g2.com/survey_responses/brainfish-review-12467768)"** **Rating:** 5.0/5.0 stars *— Eliza C.* [Read full review](https://www.g2.com/survey_responses/brainfish-review-12467768) --- **"[Easy to Use, Top notch team to work with](https://www.g2.com/survey_responses/brainfish-review-12598526)"** **Rating:** 5.0/5.0 stars *— Kim L.* [Read full review](https://www.g2.com/survey_responses/brainfish-review-12598526) --- ### 20. [Calls9 Knowledge Plus](https://www.g2.com/products/calls9-knowledge-plus/reviews) Calls9 Knowledge Plus is a knowledge management system that allows access to documents and key knowledge for businesses. Team chat allows employees to keep in touch remotely. Compliance can be tracked per user. **Average Rating:** 4.8/5.0 **Total Reviews:** 3 **Who Is the Company Behind Calls9 Knowledge Plus?** - **Seller:** [Calls9](https://www.g2.com/sellers/calls9) - **Year Founded:** 2011 - **HQ Location:** Leeds, GB - **Twitter:** @calls9 (695 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/calls9/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Enterprise, 33% Mid-Market #### What Are Recent G2 Reviews of Calls9 Knowledge Plus? **"[Calls9 Knowledge Plus best budget Data Management tool](https://www.g2.com/survey_responses/calls9-knowledge-plus-review-6975953)"** **Rating:** 5.0/5.0 stars *— Nitesh K.* [Read full review](https://www.g2.com/survey_responses/calls9-knowledge-plus-review-6975953) --- **"[Review For Calls9 Knowledge Plus](https://www.g2.com/survey_responses/calls9-knowledge-plus-review-6713496)"** **Rating:** 5.0/5.0 stars *— Niharika P.* [Read full review](https://www.g2.com/survey_responses/calls9-knowledge-plus-review-6713496) --- #### What Are G2 Users Discussing About Calls9 Knowledge Plus? - [What is Calls9 Knowledge Plus used for?](https://www.g2.com/discussions/what-is-calls9-knowledge-plus-used-for) ### 21. [DeveloperHub](https://www.g2.com/products/developerhub/reviews) Documentation platform to collaboratively write, publish, review, analyse and collect feedback on personalised customer-facing docs the modern way. Established in 2018, DeveloperHub helps enterprises decrease support ticket volume by allowing everyone in the team to collaborate on documentation, to publish instantly, and to understand how their documentation is performing. **Average Rating:** 4.7/5.0 **Total Reviews:** 3 **Who Is the Company Behind DeveloperHub?** - **Seller:** [DeveloperHub.io Ltd](https://www.g2.com/sellers/developerhub-io-ltd) - **Year Founded:** 2018 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/developer-hub/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 33% Small-Business, 33% Mid-Market #### What Are Recent G2 Reviews of DeveloperHub? **"[Great user experience, perfect support.](https://www.g2.com/survey_responses/developerhub-review-5112032)"** **Rating:** 5.0/5.0 stars *— Maciej S.* [Read full review](https://www.g2.com/survey_responses/developerhub-review-5112032) --- **"[A very good documentation tool](https://www.g2.com/survey_responses/developerhub-review-5140958)"** **Rating:** 5.0/5.0 stars *— Prashant M.* [Read full review](https://www.g2.com/survey_responses/developerhub-review-5140958) --- #### What Are G2 Users Discussing About DeveloperHub? - [What is DeveloperHub used for?](https://www.g2.com/discussions/what-is-developerhub-used-for) ### 22. [Docusnap](https://www.g2.com/products/docusnap/reviews) Docusnap is the all-in-one solution for IT documentation. Users benefit from an automated and time-controlled inventory of the complete IT network. The software automatically provides the data obtained in the process in the form of network maps and more than 200 ready-made reports. In addition, you can easily use this data to create emergency plans and operations manuals. With Docusnap, your time-consuming work can be made easier through regular and automated processes. Not only do you save time and money, but you also increase the security of your IT with up-to-the-minute data. **Average Rating:** 4.4/5.0 **Total Reviews:** 4 **Who Is the Company Behind Docusnap?** - **Seller:** [itelio](https://www.g2.com/sellers/itelio) - **Year Founded:** 2004 - **HQ Location:** Kiefersfelden, DE - **LinkedIn® Page:** https://www.linkedin.com/company/docusnap-de/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Mid-Market, 25% Small-Business #### What Are Docusnap's Pros and Cons? **Pros:** - Automation (3 reviews) - Useful (3 reviews) - Reporting (2 reviews) - Ease of Use (1 reviews) - Monitoring (1 reviews) **Cons:** - Limited Customization (2 reviews) - Limited Functionality (2 reviews) - Expensive (1 reviews) - Inadequate Reporting (1 reviews) ### What Do G2 Reviewers Say About Docusnap? *AI-generated summary from verified user reviews* **Pros:** - Users benefit from the **automation of network inventory** in Docusnap, significantly saving time and improving data management. - Users find Docusnap’s **automated network inventory and reports** extremely useful for efficient network management and problem detection. - Users find Docusnap's **automated reporting** invaluable for quickly assessing network configurations and identifying issues. - Users appreciate the **ease of use** of Docusnap, benefited from automated network inventory and helpful reports. - Users value the **automated network inventory monitoring** in Docusnap, appreciating its insightful pre-built reports for network status. **Cons:** - Users find Docusnap's **limited customization** insufficient for their specific needs, necessitating frequent adjustments to pre-built reports. - Users find the **limited functionality** of Docusnap challenging, requiring frequent modifications for tailored reporting and outputs. - Users find Docusnap to be **expensive** , which may deter those seeking value for customization limitations. - Users find Docusnap's **inadequate reporting** challenging, struggling to generate finely tuned outputs for their specific needs. #### What Are Recent G2 Reviews of Docusnap? **"[Collecting and categorizing important network information](https://www.g2.com/survey_responses/docusnap-review-10179994)"** **Rating:** 4.5/5.0 stars *— Sameh M.* [Read full review](https://www.g2.com/survey_responses/docusnap-review-10179994) --- **"[Provide correct information in critical situations](https://www.g2.com/survey_responses/docusnap-review-10172929)"** **Rating:** 4.0/5.0 stars *— Paul R.* [Read full review](https://www.g2.com/survey_responses/docusnap-review-10172929) --- ### 23. [Fluency](https://www.g2.com/products/farmor-software-fluency/reviews) Fluency offers a user-friendly platform designed to simplify the documentation and capture of business processes. The Fluency application provides an intuitive way for users to capture any digital process, generating detailed step-by-step documentation using AI. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **Who Is the Company Behind Fluency?** - **Seller:** [Farmor Software](https://www.g2.com/sellers/farmor-software) - **Year Founded:** 2023 - **HQ Location:** San Francisco, USA - **LinkedIn® Page:** https://www.linkedin.com/company/getfluency (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Fluency's Pros and Cons? **Pros:** - Automation Control (2 reviews) - Document Management (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Efficiency Improvement (1 reviews) **Cons:** - Lack of Customization (1 reviews) ### What Do G2 Reviewers Say About Fluency? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **intuitive automation control** of Fluency, enabling seamless SOP creation and enhanced team efficiency. - Users value the **streamlined documentation process** in Fluency, promoting timely procedure updates and team efficiency. - Users love the **ease of use** of Fluency, appreciating its intuitive interface and quick setup for efficiency. - Users appreciate the **ease of use** of Fluency, enabling quick setup and efficient automation of processes. - Users love the **efficiency improvements** of Fluency, enjoying quick setup and streamlined automation for better team alignment. **Cons:** - Users desire more **customization options** in Fluency's formatting, though it's a minor issue compared to time savings. #### What Are Recent G2 Reviews of Fluency? **"[A quick, efficient way to document processes](https://www.g2.com/survey_responses/fluency-review-10878172)"** **Rating:** 5.0/5.0 stars *— Rhianna L.* [Read full review](https://www.g2.com/survey_responses/fluency-review-10878172) --- **"[Massive Time Saver for Startups!](https://www.g2.com/survey_responses/fluency-review-10863235)"** **Rating:** 5.0/5.0 stars *— Monte C.* [Read full review](https://www.g2.com/survey_responses/fluency-review-10863235) --- ### 24. [Kapture](https://www.g2.com/products/kapture/reviews) Kapture is an Enterprise AI Operating System built to help organizations design, deploy & scale Agentic AI across business functions. Unlike traditional AI tools that assist users, Kapture enables enterprises to operationalize autonomous AI agents that can reason, make decisions & execute actions across systems. The platform brings together Agentic AI, industry-specific agents, department-level automation & AI-driven customer operations into a unified architecture, allowing enterprises to move from fragmented automation to fully orchestrated AI-driven execution. At the core of Kapture is its Agent Builder, which enables teams to create and deploy task-specific and domain-aware AI agents tailored to different industries and departments. Organizations can build industry-specific agents (for BFSI, retail, healthcare, utilities, etc.) as well as departmental agents across customer support, operations, sales, finance & IT. These agents are capable of handling complex, multi-step workflows - ranging from resolving customer issues and processing requests to driving internal decision-making and operational tasks. Kapture’s architecture is designed for multi-agent orchestration, where agents don’t work in isolation but collaborate through Agent-to-Agent communication. This allows multiple AI agents to share context, delegate tasks & collectively execute complex workflows across enterprise systems - reducing manual intervention and significantly accelerating outcomes. Whether it’s customer support resolution, internal process automation, or cross-functional workflows, Kapture enables coordinated intelligence at scale. The platform also supports Bring Your Own Cloud (BYOC) and Bring Your Own Model (BYOM), giving enterprises complete flexibility and control over their AI infrastructure and models. Organizations can deploy Kapture within their own cloud environments while leveraging preferred LLMs or proprietary models, ensuring compliance, data security & governance aligned with enterprise standards. This flexibility makes Kapture highly adaptable to regulated industries and complex IT ecosystems. Beyond automation, Kapture enhances enterprise operations with AI-driven customer experience and contact center transformation. AI agents assist human teams in real time, automate case management, orchestrate workflows & deliver faster, more accurate resolutions. These agents can proactively handle customer interactions, support human agents with contextual intelligence & continuously learn from enterprise data to improve performance over time. While Kapture includes intelligent enterprise search and knowledge access, these capabilities act as an enabler within a broader Agentic AI system - powering agents with the context they need to make decisions and execute tasks effectively. This shifts the role of knowledge from passive retrieval to active intelligence driving automation and outcomes. By combining Agentic AI, multi-agent collaboration, industry & department-specific agents, BYOC/BYOM flexibility & AI-driven operations, Kapture enables enterprises to move beyond isolated AI use cases and build a scalable, secure & outcome-driven AI ecosystem - delivering measurable improvements in efficiency, productivity & customer experience. **Average Rating:** 4.5/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Kapture?** - **Q & A:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Kapture?** - **Seller:** [UnfoldLabs](https://www.g2.com/sellers/unfoldlabs) - **Year Founded:** 2015 - **HQ Location:** San Diego, US - **LinkedIn® Page:** https://www.linkedin.com/company/unfoldlabs/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are Kapture's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Creation (1 reviews) - Easy Integrations (1 reviews) - Easy Setup (1 reviews) **Cons:** - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Kapture? *AI-generated summary from verified user reviews* **Pros:** - Users find Kapture's interface **easy to use** , enhancing productivity and facilitating effective communication across teams. - Users find Kapture's **easy ticket creation** beneficial for efficient customer support and seamless team communication. - Users value the **easy integrations** of Kapture, which streamline communication and enhance customer support efficiency. - Users find the **easy setup** of Kapture beneficial for smooth customer support and team communication. **Cons:** - Users experience occasional **slow performance** in navigation, impacting their overall enjoyment of Kapture. #### What Are Recent G2 Reviews of Kapture? **"[Kapture - Best Knowledge Management Software](https://www.g2.com/survey_responses/kapture-review-7376527)"** **Rating:** 5.0/5.0 stars *— Rene V.* [Read full review](https://www.g2.com/survey_responses/kapture-review-7376527) --- **"[Enhanced and Easy For Customer Follow ups](https://www.g2.com/survey_responses/kapture-review-11273755)"** **Rating:** 5.0/5.0 stars *— Shobhit G.* [Read full review](https://www.g2.com/survey_responses/kapture-review-11273755) --- ### 25. [Lean Power](https://www.g2.com/products/lean-power/reviews) Lean Power is a patent pending, digital work management & execution platform that empowers companies to perform regimented work instructions more efficiently, saving labor, increasing data collection accuracy in the field, and reducing the risk of plant and equipment failures. Lean Power digitizes paper & PDF work packages and converts them into digital work instructions, also called computer based procedures. Lean Power supports the entire dynamic procedures lifecycle including creation, planning, execution, and record management. **Average Rating:** 3.3/5.0 **Total Reviews:** 3 **Who Is the Company Behind Lean Power?** - **Seller:** [Lean Power](https://www.g2.com/sellers/lean-power) - **Year Founded:** 2016 - **HQ Location:** Chicago, US - **Twitter:** @LeanPowered (4 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18904162 (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Enterprise #### What Are Recent G2 Reviews of Lean Power? **"[Dynamic Work Management and Execution platform.](https://www.g2.com/survey_responses/lean-power-review-7156153)"** **Rating:** 4.5/5.0 stars *— Verified User in Chemicals* [Read full review](https://www.g2.com/survey_responses/lean-power-review-7156153) --- ## What Is Knowledge Management Software? [Content Management Systems](https://www.g2.com/categories/content-management) --- ## How Do You Choose the Right Knowledge Management Software? ### What You Should Know About Knowledge Management Software ### What is Knowledge Management Software? Knowledge management tools are used by companies that wish to make the most of their employees’ varying levels of skill and experience. The software provides a common gathering place for teammates and remote coworkers to benefit from processes and workflows that have been documented, such as onboarding documents, frequently asked questions, and more. These tools are especially helpful when onboarding new employees and as well as when saying goodbye to veteran employees. No one likes repetition, and knowledge management tools keep the old to inform the new. They help keep large teams on the same page, decreasing the chances of misinformation and easily avoidable errors. Key Benefits of Knowledge Management Software - Easily organize large volumes of various data types - Access advanced insight, knowledge, and experience over time regardless of role - Encourage collaboration through accessibility of information - Give or strengthen structure of standard processes - Increase communication among disparate departments - Retain company knowledge after specific intelligence has moved on - Provide a self-service knowledge base for users of a product or service ### Why Use Knowledge Management Software? Knowledge management software has both internal and external use cases. Some companies use knowledge management software as an internal database for employees to reference. Other businesses will use knowledge management software as an external reference for customers. **Retain Information —** Knowledge management solutions are often used to onboard new employees. Administrators and HR coordinators can keep training presentations, printable document files, dress code and conduct handbooks, and more in folders that are accessible by members of the company. This decreases the frequency with which employees reach out to ask questions such as which holidays they receive off and just how casual are casual Fridays. In the same vein, long-term employees who retire or move on to their next opportunity don’t take all of their knowledge with them. The questions they’ve answered and the files they’ve uploaded remain accessible within the tool until an administrator deems them outdated or unnecessary. This is especially helpful for companies with unique processes that rely on informed employees to help troubleshoot and solve problems. With a knowledge management tool, the expertise remains with the organization. **Efficiency —** Organized, documented knowledge means less time spent asking and answering questions and more time working on the tasks or projects at hand. With so much company information available digitally, employees spend less time having coworkers walk them through explanations manually. With open forums and FAQ pages, those in need have an abundance of eyes on their questions. More people having access to a question means a faster response time, as well as more voices to weigh in on a solution. Users can upload documents and files to the knowledge management solution straight from their [file storage](https://www.g2.com/categories/file-storage-and-sharing) or [digital asset management](https://www.g2.com/categories/digital-asset-management) accounts. Integration with these types of software products increases efficiency because users don’t have to perform the processes manually. Users can also tag coworkers within comments on files or generate a link to send others straight to a document they need to see. This saves the time spent searching through information, allowing users to find and bookmark files quickly, keeping them for future reference. **Customer Service —** An FAQ is named such because customers typically have the same questions about a company or product. A knowledge management system can serve as an easy customer service tool where customers can look up frequently asked questions or how-tos on a company’s website. This method of customer service can prove to be much cheaper than a help desk and can drive down call traffic. **Task Management —** Knowledge management tools help users figure out _how_ to reach goals, and some do so with specific [task management features](https://www.g2.com/categories/task-management). Although task management software is a category all its own, it is also a functionality that lies within multiple other types of software. Many knowledge management tools have features that can provide transparency into project or task completion. Tagging features within documents allows users to pass files or documents on to those whose attention they require. ### Who Uses Knowledge Management Software? Businesses from across the spectrum utilize knowledge management software to organize their internal practices and external knowledge bases. **Onboarding Employees —** Knowledge management software is also helpful in the process of onboarding and training new employees. Instead of taking hours out of the day to respond to every new thought and question that arises, new employees can look to knowledge management software for answers. They can search within the tool to see if the information they seek has been documented before. This encourages an environment where employees seek answers first and ask questions later. **Veteran Employees —** Knowledge management software helps companies retain information that valued employees, managers, and other company members have developed and recorded over time. This is useful for businesses that don’t want to lose or misplace knowledge when an employee inevitably moves on to another company or to a role within the same company. Information can be archived so even old, outdated information can be stored for future reference. **Customers —** Customers with questions about a product or service will often turn to a company’s website for a knowledge base on their offering. This knowledge base can be built by the company themselves or with additional insight from other customers. Customer insight is crucial since they share the same perspective and can provide other customers with advice with that perspective in mind. ### Kinds of Knowledge Management Software Knowledge management tools can look very different based on their intended use case. Those meant for internal use will offer a different set of features compared to those intended for external use. However, at their core, these tools are essentially the same in how they create, store, and look for content. **Internal Knowledge Base —** The most common usage for a knowledge management system is for internal information and practices. Internal knowledge bases will often require a login from a company email or from an email given express access to the knowledge base. Companies will use knowledge management systems to archive repetitive tasks, business practices, and company information. **External Knowledge Base —** External knowledge management systems are often hosted on a company’s website or on a separate website solely devoted to the knowledge base. Unlike internal knowledge management tools, these usually don’t require a login. While some knowledge bases are curated solely by the company itself, some will allow users to post tips or answer questions other users have. This creates a knowledge base the average consumer can contribute to, engaging them with the product in unexpected ways. **Hybrid Knowledge Base —** While most knowledge management systems can be used internally or externally at a company’s discretion, some products host both and intentionally provide different functions for each type. These products are dual-sided, with one set of features for internal use and another for external use. This makes for one cohesive knowledge base solution, both internal and external, hosted through one application. ### Knowledge Management Software Features **Q and A —** Provides forums where employees of various levels can share expertise and processes. **Searchable —** Incorporates a search bar to help navigate users to appropriate content. **Public vs Private —** Offers the choice to make a conversation private between specified contributors or open to the public. **File Viewing —** Stores and readies various file types for viewing. **Tagging —** Allows users to tag one another in file data or comments for easier search and referencing. **Upload —** Lets users upload documents, photos, and various other file types from their personal devices for greater knowledge sharing. **Link Sharing —** Lets users direct one another via customized links, foregoing a lengthy search process. **Comments —** Allows users to leave notes or comments on various file types for eventual reference. ### Software and Services Related to Knowledge Management Software **Business Content Management —** [Business content management software](https://www.g2.com/categories/business-content-management) will often integrate with knowledge management systems, allowing users to pull documents or assets from a BCM and attach the documentation in the knowledge base. This creates a fluid process of knowledge gathering and document acquisition for employees. **Enterprise Content Management —** [Enterprise content management (ECM) software](https://www.g2.com/categories/enterprise-content-management-ecm) integrates with knowledge management systems in the same way that business content management software does. Knowledge management tools will allows users to link back to or attach content from an ECM so documents mentioned in the knowledge base can be quickly pulled up. **Customer Self-Service —** Some [customer self-service software](https://www.g2.com/categories/customer-self-service) include the same features of a knowledge management system. Customer self-service tools are more varied, but many knowledge management tools geared toward external uses will also be labeled customer self-service.