# Best Knowledge Management Software - Page 5 *By [Gauri Pawsey](https://research.g2.com/insights/author/gauri-pawsey)* Knowledge management software, or KM software, supports an integrated approach to identifying, capturing, retrieving, and sharing information assets that have a strong focus on—how to accomplish a task, how to handle a situation, how a process works, and how to get a job done. These assets may include text documents, presentations, images, audio and video files, and other data types. The purpose of knowledge management software is to capture and distribute knowledge, allowing members of an organization, along with its partners and customers, to access and use the information effectively. Having a centralized repository where this knowledge is stored helps create a single source of truth in an organization, eliminating confusion and reducing the time to find information. Knowledge management encompasses a range of specialized software products, with four subcategories—[knowledge base software](https://www.g2.com/categories/knowledge-base), [Q&A platforms software](https://www.g2.com/categories/q-a-platforms), [standard operating procedures software](https://www.g2.com/categories/standard-operating-procedures), and [work instructions software](https://www.g2.com/categories/work-instructions). While some products are solely placed in one category, others with overlapping feature sets are placed in multiple. ## How Many Knowledge Management Software Products Does G2 Track? **Total Products under this Category:** 446 ### Category Stats (May 2026) - **Average Rating**: 4.49/5 (↓0.01 vs Apr 2026) - **New Reviews This Quarter**: 1 - **Buyer Segments**: Mid-Market 100% - **Top Trending Product**: Zendesk for Employee Service (+0.189) *Last updated: May 18, 2026* ## How Does G2 Rank Knowledge Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 106,800+ Authentic Reviews - 446+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Knowledge Management Software Is Best for Your Use Case? - **Leader:** [Slack](https://www.g2.com/products/slack/reviews) - **Highest Performer:** [Hudu](https://www.g2.com/products/hudu/reviews) - **Top Trending:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best Free Software:** [Notion](https://www.g2.com/products/notion/reviews) ## What Are the Top-Rated Knowledge Management Software Products in 2026? ### 1. [Epsilon3](https://www.g2.com/products/epsilon3/reviews) Epsilon3 is the first AI-powered procedure and resource management tool designed for teams that engineer, build, test, and operate advanced products and systems. ✔ Standardize & Optimize Processes Our interoperable procedure execution system replaces inefficient checklists managed with paper, spreadsheets, docs, and outdated planning tools. Automatically track every step to ensure quality, consistency, and traceability. ✔ Fuel Rapid Iteration & Innovation Built-in version control, conditional workflows, and real-time data synchronization keep stakeholders on the same page. Enable continuous improvement and quick, data-driven decisions to stay far ahead of the competition. ✔ Streamline & Scale Operations Securely integrate siloed systems and automate repetitive, error-prone tasks to boost productivity and prevent delays. Simplify training, reduce costs, and maintain efficiency as your operations expand to meet demand. Epsilon3 is trusted by industry leaders like NASA, Blue Origin, Firefly Aerospace, Sierra Space, Redwire, Shift4, AeroVironment, Commonwealth Fusion Systems, and other commercial and government organizations. The company and platform were built by engineering leaders from SpaceX, NASA, and Google. Learn how: https://www.epsilon3.io/ **Average Rating:** 4.2/5.0 **Total Reviews:** 259 **How Do G2 Users Rate Epsilon3?** - **Q & A:** 8.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Epsilon3?** - **Seller:** [Epsilon3](https://www.g2.com/sellers/epsilon3) - **Company Website:** https://epsilon3.io - **Year Founded:** 2021 - **HQ Location:** Los Angeles, California - **Twitter:** @Epsilon3Inc (1,054 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/epsilon3inc (32 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative - **Top Industries:** Aviation & Aerospace, Financial Services - **Company Size:** 43% Mid-Market, 40% Enterprise #### What Are Epsilon3's Pros and Cons? **Pros:** - Ease of Use (80 reviews) - Procedure Management (42 reviews) - Features (30 reviews) - Efficiency (27 reviews) - Efficiency Improvement (24 reviews) **Cons:** - Learning Curve (35 reviews) - Complexity (33 reviews) - Confusing Procedures (29 reviews) - Complex Procedures (27 reviews) - Confusion (24 reviews) ### 2. [Trainn](https://www.g2.com/products/guider-labs-inc-trainn/reviews) Trainn is a customer education platform for SaaS companies that enables customer-facing teams to create product training content - such as videos and guides - and deliver it across knowledge bases, learning management systems (LMS), and in-app experiences to support onboarding, product adoption, and customer success at scale. Our All-in-one customer education platform features: Content Authoring Hub: Create professional training content in minutes - from product demo videos to interactive walkthroughs, without any technical expertise Branded Knowledge Base: Reduce support tickets with a self-serve help center featuring intelligent search and role-based content personalization No-Code LMS: Scale customer training with a branded academy that delivers personalized learning paths, driving product adoption and retention In-app Tutorials: Embed help videos and guides directly inside your product so customers get instant answers without leaving their workflow Looking for a modern solution to your customer's training needs? Try https://trainn.co/ **Average Rating:** 4.6/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Trainn?** - **Q & A:** 7.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Trainn?** - **Seller:** [Guider Labs](https://www.g2.com/sellers/guider-labs) - **Year Founded:** 2020 - **HQ Location:** Wilmington, US - **Twitter:** @TrainnHQ (126 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/trainn/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Mid-Market, 42% Small-Business #### What Are Trainn's Pros and Cons? **Pros:** - Ease of Use (24 reviews) - Video Creation (18 reviews) - Easy Creation (15 reviews) - Team Collaboration (11 reviews) - Content Creation (10 reviews) **Cons:** - AI Limitations (6 reviews) - Recording Issues (5 reviews) - Voice Quality (5 reviews) - Bug Issues (4 reviews) - Limited Features (4 reviews) ### 3. [Twine](https://www.g2.com/products/twine/reviews) Helping fast growing companies bring their workplaces together. Twine is comms tool for the modern workplace. Bringing your people, content and ideas together in one place with apps such as a Knowledge, News & Broadcast, Wellbeing, People Directory, Team boards, Connected Search and more. These play nicely with your existing systems too: sign-on using Okta and Active Directory, pull in files from Dropbox, Google and Box, and much more. It's all built on a modular basis, so you can pick and choose the features you need and start building your ideal digital workplace. Check out the promo video here: https://www.twineapp.com/feature-video **Average Rating:** 4.6/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Twine?** - **Q & A:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Twine?** - **Seller:** [Twine](https://www.g2.com/sellers/twine-b07dd42b-ac6b-4b98-8a9d-8640e27796ad) - **Year Founded:** 2015 - **HQ Location:** London, United Kingdom - **Twitter:** @tweetsbytwine (456 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9424893/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 84% Mid-Market, 26% Small-Business ### 4. [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) Automation Anywhere is the global leader in Agentic Process Automation (APA), transforming how organizations put AI to work. Our platform combines specialized AI agents, generative AI, and end-to-end process automation—including process discovery, RPA, document processing, and advanced analytics—all built on a foundation of security and governance. We empower businesses worldwide to unlock productivity, elevate customer experiences, and drive new revenue streams. Guided by our vision to fuel the future of work, we unleash human potential through Agentic AI-powered automation. Learn more at https://www.automationanywhere.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,009 **Who Is the Company Behind Automation Anywhere Agentic Process Automation?** - **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere) - **Company Website:** https://www.AutomationAnywhere.com - **Year Founded:** 2003 - **HQ Location:** San Jose, CA - **Twitter:** @AutomationAnywh (55,173 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/208639/ (3,967 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** RPA Developer, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 59% Enterprise, 23% Mid-Market #### What Are Automation Anywhere Agentic Process Automation's Pros and Cons? **Pros:** - Ease of Use (84 reviews) - Automation (71 reviews) - Efficiency (43 reviews) - Automation Ease (42 reviews) - User Interface (42 reviews) **Cons:** - Expensive (28 reviews) - Learning Curve (27 reviews) - Missing Features (25 reviews) - Software Bugs (22 reviews) - Bot Issues (20 reviews) ### 5. [Method Grid](https://www.g2.com/products/method-grid/reviews) Method Grid is an AI-empowered knowledge and project management platform that helps teams improve how they deliver projects and services by connecting knowledge, experience and technology. Teams can collaborate and build knowledge-rich playbooks that define how to deliver individual projects and services by leveraging their global expertise, knowledge and insights. Bring projects to life by creating playbooks that can be customised and tailored for each client, making it easy to highlight your organisation’s capability and expertise in a way that resonates with their specific needs and challenges. Method Grid is the platform for consulting organisations looking for a capability partner to assist them in building world-class scalable services. Services that foster trust, exceed expectations and manifest as authentic intellectual property, which encapsulates the collective knowledge and experiences of your people. **Average Rating:** 4.7/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Method Grid?** - **Q & A:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Method Grid?** - **Seller:** [Method Apps Limited](https://www.g2.com/sellers/method-apps-limited) - **Year Founded:** 2018 - **HQ Location:** Bath, Somerset - **LinkedIn® Page:** https://www.linkedin.com/company/11045776/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Management Consulting - **Company Size:** 91% Small-Business, 9% Mid-Market ### 6. [Seismic Knowledge](https://www.g2.com/products/seismic-knowledge/reviews) Smarter, faster answers Deliver crowdsourced and verified knowledge in bite-size, wherever your teams work (Email, Slack, CRM, Chrome, and more). Accelerate deals and provide outstanding customer experiences with access to relevant information on-the-fly. Chrome Extension - Provide revenue teams with 24/7 access to accurate answers, lessons, docs and more Slack bot - Detect common questions asked and provide automated AI-recommended answers Single source of truth Break down knowledge silos by unifying search across disparate tools like Seismic, Lessonly, Google Drive, Slack, Confluence, and Dropbox to make answers easily accessible. Uncover knowledge gaps Tap into the collective and identify unique insights to uncover enablement opportunities and fill knowledge gaps instantly. **Average Rating:** 4.3/5.0 **Total Reviews:** 102 **How Do G2 Users Rate Seismic Knowledge?** - **Q & A:** 8.5/10 (Category avg: 8.6/10) **Who Is the Company Behind Seismic Knowledge?** - **Seller:** [Seismic](https://www.g2.com/sellers/seismic) - **Year Founded:** 2010 - **HQ Location:** San Diego, CA - **Twitter:** @SeismicSoftware (3,802 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2746866/ (1,307 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Financial Services - **Company Size:** 64% Mid-Market, 20% Small-Business #### What Are Seismic Knowledge's Pros and Cons? **Pros:** - Knowledge Base (1 reviews) - Knowledge Management (1 reviews) **Cons:** - AI Limitations (1 reviews) - Chat Functionality Issues (1 reviews) - Difficult Settings (1 reviews) - Inadequate Features (1 reviews) - Inefficient Search Functionality (1 reviews) ### 7. [morningmate](https://www.g2.com/products/morningmate/reviews) Your team’s new flow starts with Morningmate — the single workspace where work moves seamlessly from morning to done. Not as many integrations as Slack. Not as automated as Asana. But just enough of the right features to manage tasks, communicate in real time, and collaborate with clients — all without per-seat pricing. Stop switching between disconnected tools for chat, tasks, and calendars. Morningmate brings it all together with feed-style collaboration, built-in chat, and customizable workflows that adapt to any team. More than 550,000 teams rely on Morningmate to stay organized and connected. From your first login, our onboarding experts provide tailored, friendly support — for as long as you need it. With a familiar, social-style interface and hands-on help every step of the way, your team will be up and running in minutes — not months. **Average Rating:** 4.8/5.0 **Total Reviews:** 265 **Who Is the Company Behind morningmate?** - **Seller:** [morningmate](https://www.g2.com/sellers/morningmate) - **Company Website:** https://www.morningmate.com/ - **HQ Location:** N/A - **Twitter:** @morningmateGL (19 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/morningmate/ (10 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Assistant Manager, Developer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 52% Mid-Market, 40% Small-Business #### What Are morningmate's Pros and Cons? **Pros:** - Ease of Use (139 reviews) - Team Collaboration (113 reviews) - Task Management (97 reviews) - Communication (81 reviews) - Organization (77 reviews) **Cons:** - Missing Features (27 reviews) - Notification Issues (24 reviews) - Learning Curve (22 reviews) - Notification System (22 reviews) - Slow Loading (22 reviews) ### 8. [Fast.io](https://www.g2.com/products/fast-io0-fast-io/reviews) Fast.io is an AI-first content workspace where humans and AI agents collaborate on files, knowledge, and workflows. It is designed as a modern alternative to Box, Dropbox, and Google Drive for teams that use AI agents alongside human teammates. Every file uploaded is automatically indexed for semantic search, enabling teams to find content by meaning rather than filename, ask questions across entire workspaces, and get cited answers without building a separate knowledge base. With high intelligence enabled, workspaces gain a full RAG stack on documents for deeper AI querying and document chat. The platform is accessible through the web, a native desktop app for Mac, a CLI installed via npm, a REST API, and an MCP server exposing 251 tools over Streamable HTTP or SSE. Pricing is usage-based with no per-seat fees, starting at $0 per month with 50 GB of storage and 5 seats included. Built by MediaFire, Fast.io is trusted by teams at Samsung, Amazon, Walmart, Target, Autodesk, Logitech, and GoPro. Fast.io organizes work into project workspaces where team members and AI agents share the same permissioned spaces. Each workspace acts as a self-contained environment for a project, client, or department. Collaboration happens in real time with live cursors, presence indicators, and a follow mode that lets you sync your view to any teammate's navigation, similar to how multiplayer design tools work but applied at the filesystem level. Comments can be pinned to specific video frames, document pages, image regions, or audio timestamps, keeping feedback attached to the exact content it references. Threaded discussions stay organized alongside the files they relate to. Activity tracking provides full visibility across workspaces, shared folders, portals, and individual files, including version history, view counts, download counts, comments, and shares. Ripley AI is the built-in intelligence layer that lives inside every workspace, shared folder, portal, and Quickshare link. Intelligence is always on by default. Every file uploaded is automatically processed with text extraction, embedding generation, and summary creation, with new files indexed within seconds. This processing uses credits from the plan's monthly allocation. At the baseline level, every workspace includes semantic search across all content, auto-summarization, auto-titling, and AI metadata extraction. Teams can describe what they are looking for in plain language and get the right file returned instantly. High intelligence can be enabled per workspace to unlock a full RAG stack on documents, adding document chat with retrieval-augmented generation, page-level citations, and deeper AI querying across workspace content. Each intelligence feature has a corresponding MCP tool, so external agents connected to the workspace get the same capabilities that human users access through the UI. Ripley also generates AI-powered link previews and smart summaries that can be exported and shared with external tools. AI agents on Fast.io are not treated as integrations. They have their own accounts with scoped permissions and full audit trails. Teams can connect Claude, ChatGPT, Gemini, Cursor, OpenClaw, or custom-built agents via MCP or REST API, then assign tasks, set approvals, and collaborate with those agents exactly as they would with a human teammate. Agent workspaces persist across sessions, meaning files survive restarts, context switches, and model updates. When a project is ready, ownership can be transferred from the agent to a human team member while the agent retains access. Authentication uses OAuth with PKCE, so there are no API keys to manage. Each supported agent has a dedicated setup guide and optimized integration path. There is a dedicated Agent Plan at $0 per month that allows AI agents to sign up and provision storage fully autonomously, with 50 GB of storage, 5,000 monthly credits, and 3 workspaces included. The MCP server exposes 251 tools through a single connection, covering file operations, search, AI queries, sharing, tasks, approvals, comments, events, and more. Response latency is under 50 milliseconds at the 95th percentile. Transport options include Streamable HTTP, SSE, and local stdio for CLI-based connections. Any MCP-compatible client can connect, not only the agents with dedicated setup guides. Fast.io provides two distinct sharing modes. Quickshare generates expiring links for one-off file transfers. Links can be set to expire from one hour to thirty days, protected with a password, and tracked for download activity. Recipients do not need a Fast.io account. Shared Folders provide a persistent collaboration space with member permissions, desktop app sync, and the ability to invite external collaborators without exposing the rest of the workspace. Each mode is designed for a different workflow: Quickshare for fast delivery, Shared Folders for ongoing collaboration. Content Portals let teams create branded, password-protected spaces where clients or partners access files. Each portal can be customized with a logo, colors, background, vanity URL, custom link previews, and social links. Analytics show who opened the portal, which files were downloaded, how long recipients spent reviewing each document, and a complete audit trail for compliance. Recipients do not need to create an account. Portals can be gated behind an approval step, so internal review happens before external viewers see updated content. This makes portals suitable for deal rooms, client deliveries, press kits, and due diligence packages. The review and approvals system provides structured approval workflows. A team member submits content for sign-off, reviewers are notified and can preview files and leave comments inline, and they approve or reject with a single click. Ripley AI generates plain-language change summaries for each approval request, highlighting what was added, removed, or modified since the last version so reviewers do not need to compare files side by side. Every approval, rejection, and comment is written to an immutable audit log with timestamps and author attribution. This is designed for regulated industries and teams that need verifiable approval records. Tasks, todos, and worklogs are built directly into the workspace alongside the files they reference. Tasks support assignees, watchers, priorities, due dates, and status tracking from open to done, and can be linked to specific files or folders so the task and the deliverable stay connected. Todos provide lightweight checklists for quick action items like launch day rundowns or onboarding steps. Worklogs are append-only activity entries where every human edit, agent action, and status change is recorded with a timestamp and author. Entries cannot be edited or deleted. Both humans and agents write to the same log. This replaces the need for a separate project management tool, time tracker, or audit logger alongside your file storage. The media engine handles video, audio, images, and professional file formats. Videos are automatically optimized for adaptive streaming with instant playback and smooth scrubbing on any connection. Audio files get waveform visualization for navigating silence, speech, and music patterns. Universal previews support professional formats including PSD, AI, RAW photos, and CAD drawings directly in the browser without requiring the original software. Uploaded media is transcoded into lightweight proxies while originals are preserved. The desktop app provides native Mac sync with selective sync, offline file pinning, and a unified activity stream showing what teammates and agents are doing across all synced workspaces in real time. Workspaces mount directly into macOS Finder as native filesystem entries. Files are available offline when pinned, and changes sync automatically on reconnect. Windows support is in development. The CLI, fastio-cli, is installed via npm and provides full terminal-based workspace management including upload, search, share, and AI queries from the shell. It includes a built-in MCP server for local agent connections via stdio. Fast.io also includes an advanced metadata system with AI metadata extraction, metadata templates, and a data grid view for browsing files as structured records. Markdown notes stored in workspaces are auto-indexed for AI, making them searchable and queryable alongside all other file types. Cloud import supports Google Drive, Dropbox, OneDrive, and Box. Teams connect via OAuth, browse their folder tree, select what to import, and Fast.io transfers everything in the background with folder structure preserved. Imported files land in a workspace ready for the team and AI agents to search, preview, and work with immediately. Security features include email risk screening, Geo-IP access controls, virus and malware scanning, scoped access tokens, file locking, and agent-to-human handoff controls. Fast.io is used by marketing teams, creative agencies, video production studios, construction firms, manufacturers, real estate companies, education institutions, and legal teams. Common use cases include managing campaign assets, delivering client proofs through branded portals, running approval workflows on creative deliverables, providing AI agents with persistent cloud storage, and consolidating content from multiple cloud providers into a single searchable workspace. Pricing is usage-based with no per-seat fees. The Free plan is $0 per month and includes 50 GB of storage, 5 seats, 3 workspaces, 10,000 monthly credits, and a 1 GB maximum file size. No credit card is required and the plan does not expire. The Professional plan is $10 per month and includes 1 TB of storage, 25 seats, 10 workspaces, 100,000 monthly credits, and a 25 GB maximum file size. The Business plan is $24 per month and includes 5 TB of storage, 100 seats, 1,000 workspaces, 240,000 monthly credits, and a 50 GB maximum file size. Additional seats beyond the included allocation on Professional and Business plans are $1 per user per month. The Agent Plan is $0 per month and allows AI agents to sign up autonomously with 50 GB of storage, 5,000 monthly credits, and 3 workspaces. All plans include MCP access. **Average Rating:** 4.2/5.0 **Total Reviews:** 44 **Who Is the Company Behind Fast.io?** - **Seller:** [Fast Technologies](https://www.g2.com/sellers/fast-technologies) - **Year Founded:** 2017 - **HQ Location:** Texas, US - **Twitter:** @fastdotio (265 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fastio/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Small-Business, 36% Mid-Market #### What Are Fast.io's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Simple (8 reviews) - Speed Efficiency (7 reviews) - File Sharing (6 reviews) - Security (4 reviews) **Cons:** - Slow Performance (5 reviews) - Slow Uploads (5 reviews) - Limited Reporting (4 reviews) - Limited Customization (3 reviews) - Data Loss (2 reviews) ### 9. [Envision](https://www.g2.com/products/canvas-gfx-envision/reviews) Canvas Envision: the award-winning connected knowledge platform for manufacturing ecosystems Create and consume interactive digital work instructions for training, assembly, and maintenance. Drive faster, more effective content creation. Accelerate knowledge transfer and training. Crush those KPIs for quality improvement, cost reduction, and faster time-to-market. Digital work instructions, evolved Manufacturers are investing in Digital Transformation initiatives to strengthen their competitive position, improve shareholder value, and reduce production costs. At the same time, they’re experiencing significant challenges with employee retention and productivity. Envision helps companies grow by empowering front-line workers with the right information at the right time in the right format. More effective communication Interactivity and visual content are proven to be more effective for process learning and execution in manufacturing environments. Envision is an enterprise-wide platform that makes it easy to both create and consume everything from embeddable 2D drawings and static 3D model visualizations to digital work instruction documents using interactive models, animations, and narration. Better still: workers can share comments with the engineering team, weaving the digital thread concept into a digital loop reality. **Average Rating:** 4.6/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Envision?** - **Q & A:** 5.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Envision?** - **Seller:** [Canvas GFX](https://www.g2.com/sellers/canvas-gfx) - **Year Founded:** 1987 - **HQ Location:** Boston, Massachusetts - **Twitter:** @Canvas_GFX (162 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/canvas-gfx (27 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Mid-Market ### 10. [TWiki](https://www.g2.com/products/twiki/reviews) TWiki - the Open Source Enterprise Wiki and Web Application Platform **Average Rating:** 4.2/5.0 **Total Reviews:** 14 **How Do G2 Users Rate TWiki?** - **Q & A:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind TWiki?** - **Seller:** [TWiki](https://www.g2.com/sellers/twiki) - **Year Founded:** 1998 - **HQ Location:** N/A - **Twitter:** @twiki (9,824 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/twiki-org/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 50% Enterprise, 44% Small-Business ### 11. [Upland RightAnswers](https://www.g2.com/products/upland-rightanswers/reviews) RightAnswers is the leading KCS v6 verified knowledge management platform purpose-built for complex enterprises needing scalable, AI-powered support solutions. With over 20 years of experience providing enterprise knowledge management solutions to some of the world’s largest companies. We have proven scalability to support customers in excess of 2M searches monthly with user populations of over 200,000. With flexible AI options including BYO AI, AI Approver Review, Gen Answers API, and more, RightAnswers transforms how organizations handle technical support. The platform seamlessly integrates across entire tech stacks, enabling L1 agents to handle L2/L3 issues while empowering customer self-service. Organizations can dramatically reduce resolution times, scale operations without adding headcount, and maintain perfect accuracy across exploding product portfolios. RightAnswers turns technical complexity into competitive advantage through intelligent knowledge creation, curation, and delivery. RightAnswers transforms support chaos into confidence by combining battle-tested knowledge management with intelligent AI, empowering both agents and customers to solve complex technical challenges at expert speed. Our KCS v6 verified platform turns every support interaction into a powerful resolution engine – enabling L1 agents to handle L2/L3 issues, slashing resolution times, and scaling support operations without adding headcount. While others offer tools, we deliver a complete solution that makes technical complexity your competitive advantage. Our Unique Selling Points (USPs) - KCS v6 Verified - 23 years of proven KM expertise across consulting & product - RightAnswers X- make knowledge available wherever agents work without added cost. - Connected Knowledge framework - Embedded and flexible AI options - Scalable, configurable enterprise ready Why RightAnswers is the right AI knowledge management platform for you: 1) Next-Generation Technical Support with Intelligent Knowledge Automation -Accelerate time-to-value: RightAnswers comes with 30,000+ pre-built knowledge articles (K-Paks), so you start seeing measurable value from Day 1. -Create and curate knowledge intelligently: With AI-driven content authoring, duplication detection, and AI knowledge lifecycle management, teams achieve up to 85% faster content creation and 90% faster quality control, ensuring your knowledge stays current, compliant, and clean. -Knowledge in the flow of work: RightAnswers seamlessly integrates with CRM, ITSM, and self-service systems, ensuring agents and customers access precise answers where they already work, cutting search time by nearly 50% and boosting resolution accuracy to 80%+. 2) Conquer Enterprise Complexity with Configurability that Fits You -Built for scale: Unlike other KM platforms, RightAnswers speaks the language of large, technical support organizations, built to support thousands of agents, complex workflows, and multi-system dependencies without friction. -Configurable to your reality: Every process, permission, and workflow can be tuned to your organization’s needs from role-based access control to automated retirement policies, ensuring security and governance at enterprise scale. -Connect your entire ecosystem: RightAnswers connects effortlessly with leading CRMs and ITSMs, ensuring every ticket, interaction, and self-service portal draws from the same accurate knowledge source eliminating silos and reducing escalations. 3) Knowledge Expertise that Drives Measurable Results -KCS leadership you can trust: As the world’s first KCS v6 Verified platform with certified trainers and consultants, RightAnswers embeds KCS best practices directly into your workflows, touching various focus points where knowledge is needed, enabling faster adoption and measurable performance improvements. -Backed by decades of innovation: With 23+ years of knowledge management and contact-center leadership, RightAnswers brings the proven frameworks replicable in various use cases to operationalize knowledge and scale globally. -Partnership beyond software: Our experts work with you to align strategy, metrics, and enablement, ensuring your knowledge program drives higher CSAT, lower cost-to-serve, and sustainable adoption across every department. **Average Rating:** 4.5/5.0 **Total Reviews:** 46 **How Do G2 Users Rate Upland RightAnswers?** - **Q & A:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Upland RightAnswers?** - **Seller:** [Upland Software](https://www.g2.com/sellers/upland-software) - **Company Website:** https://uplandsoftware.com/ - **Year Founded:** 2010 - **HQ Location:** Austin, TX - **LinkedIn® Page:** https://www.linkedin.com/company/3139095/ (823 employees on LinkedIn®) - **Ownership:** NASDAQ:UPLD **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 56% Enterprise, 25% Mid-Market #### What Are Upland RightAnswers's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Customer Support (5 reviews) - Features (5 reviews) - Knowledge Base (4 reviews) - Artificial Intelligence (3 reviews) **Cons:** - Software Bugs (4 reviews) - AI Limitations (3 reviews) - Delays (3 reviews) - Issue Resolution (3 reviews) - Poor Customer Support (3 reviews) ### 12. [AnswerHub](https://www.g2.com/products/answerhub/reviews) Connecting the world’s software teams one business at a time is the mission of AnswerHub. If you are like most businesses, digital innovation is key to your success. Leaders like you must be concerned with capturing your team’s collective knowledge/expertise, increasing your team’s productivity, eliminating redundant work, and accelerating new technology adoption. Keeping your software development and technical teams productive and happy is challenging on many levels. Wouldn’t it be great if you had an enterprise class, fully configurable platform that would give your employees and your customers the information they need when they need it to be productive, engaged, and motivated? The AnswerHub platform is purpose-built to capture, curate, and distribute your software and technical team’s expertise, insights, and knowledge on a global basis for organizational consumption, eliminating unnecessary noise, and enabling your local and distributed teams to focus on business outcomes that matter, quickly and accurately. With AnswerHub you will: • Retain and easily share knowledge across your distributed teams • Improve productivity and reduce inefficiency • Share on-demand insights, best practices, and answers – anytime, anywhere • Grow and connect your developer and technical communities **Average Rating:** 4.3/5.0 **Total Reviews:** 19 **How Do G2 Users Rate AnswerHub?** - **Q & A:** 9.8/10 (Category avg: 8.6/10) **Who Is the Company Behind AnswerHub?** - **Seller:** [Ignite Enterprise Software Solutions](https://www.g2.com/sellers/ignite-enterprise-software-solutions) - **HQ Location:** Austin, TX - **Twitter:** @ignitetech (493 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/21226/ (375 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 37% Enterprise, 37% Small-Business ### 13. [Craft Docs](https://www.g2.com/products/craft-docs/reviews) Craft is collaborative workspace where your whole team can come together to take notes, create docs, manage work and ideate together. Craft's Daily Notes offers a paradigm shift in team collaboration. Power your team’s progress with structured daily updates, align on priorities, and remove blockers — all in one place. With a built-in AI assistant, you can quickly generate ideas, summarize longer content or get help with editing your documents. **Average Rating:** 4.6/5.0 **Total Reviews:** 22 **How Do G2 Users Rate Craft Docs?** - **Q & A:** 8.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Craft Docs?** - **Seller:** [Craft Docs](https://www.g2.com/sellers/craft-docs) - **Year Founded:** 2019 - **HQ Location:** Budapest, Hungary - **LinkedIn® Page:** https://www.linkedin.com/company/craftdocs (45 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 82% Small-Business, 14% Mid-Market #### What Are Craft Docs's Pros and Cons? **Pros:** - Daily Use (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Features (1 reviews) - Helpful (1 reviews) **Cons:** - Lack of Features (1 reviews) - Limited Reporting (1 reviews) - Missing Features (1 reviews) ### 14. [Zoho Learn](https://www.g2.com/products/zoho-zoho-learn/reviews) Online Portals for Group Collaboration & Knowledge Sharing **Average Rating:** 4.1/5.0 **Total Reviews:** 36 **How Do G2 Users Rate Zoho Learn?** - **Q & A:** 8.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Zoho Learn?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,492 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,531 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** Graduate Teaching Assistant - **Top Industries:** Higher Education, Education Management - **Company Size:** 42% Enterprise, 39% Mid-Market ### 15. [XWiki](https://www.g2.com/products/xwiki/reviews) XWiki is a robust open-source collaborative platform designed to enhance efficiency and streamline communication for companies of all sizes. By organizing knowledge effectively, XWiki reduces organizational silos and ensures that critical information is always accessible. This enhances collaboration at both team and organizational levels, preventing email overload and the loss of important knowledge when employees leave. As an adaptable and versatile alternative to proprietary knowledge bases, XWiki offers over 900 pre-made extensions and applications. These features allow businesses to customize and extend their wiki capabilities as needed, making it one of the most flexible collaborative platforms available. The platform's structured design simplifies the process of managing information, with tools like faceted search and pre-built templates, ensuring consistent documentation and reducing the time spent searching for information. XWiki provides transparent pricing models for both cloud and on-premises deployments, including special discounts for NGOs, open-source projects, and educational institutions. This scalability, combined with powerful features, makes it an excellent choice for any organization. The platform supports full customization through its extensive range of extensions, applications, macros, skins, and plugins. Whether a business requires a cloud-based solution or an on-premises deployment, XWiki can be tailored to meet specific needs. Developed with input from a community of experienced and passionate developers, XWiki is continuously advancing, ensuring compatibility, security, and high performance. Privacy and security are prioritized, with features that protect personal files and securely encrypt all login credentials. The platform's complex rights management allows differentiated access on a user basis, and a superadmin account ensures full access for the rightful owner. A standout feature of XWiki is the new Confluence Migration Toolkit, which supports three heavily requested bridge macros: Page Properties, Page Properties Report, and Content by Label. These macros use Confluence's Query Language (CQL), enabling XWiki to interpret queries created in Confluence. This ensures a seamless transition for businesses migrating from Confluence, preserving existing workflows and data structures. XWiki offers more than just software; it fosters a collaborative culture. The platform provides all the tools necessary for effective communication and teamwork, helping organizations break down silos and enhance internal knowledge sharing. By enabling fast and efficient access to critical information, XWiki helps businesses save time and reduce operational costs. Additionally, XWiki ensures ethical software use by providing an open-source option that eliminates vendor lock-in. This commitment to open-source principles guarantees that businesses retain full control over their software and data. A dedicated human support team backs XWiki, offering tailored solutions to meet custom requirements. This personalized support ensures that businesses can fully leverage the platform's capabilities to achieve their collaboration and knowledge management goals. In summary, XWiki is a comprehensive, flexible, and secure open-source platform designed for modern businesses. Its extensive customization options, robust security features, and supportive community make it an ideal choice for enhancing collaboration and knowledge management. Whether deployed in the cloud or on-premises, XWiki offers a scalable solution that grows with businesses, fostering a more connected and productive work environment. **Average Rating:** 4.4/5.0 **Total Reviews:** 13 **Who Is the Company Behind XWiki?** - **Seller:** [XWiki](https://www.g2.com/sellers/xwiki) - **Year Founded:** 2004 - **HQ Location:** Paris, France - **Twitter:** @XWiki (1,642 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/250920/ (75 employees on LinkedIn®) - **Phone:** +33 (0)1 45 42 40 90 **Who Uses This Product?** - **Company Size:** 38% Enterprise, 38% Mid-Market ### 16. [Augmentir](https://www.g2.com/products/augmentir/reviews) Augmentir is the world’s only Smart connected worker solution. Augmentir helps manufacturing and service companies improve the safety, quality, and productivity of their frontline workforce. Augmentir’s suite of AI-powered connected worker tools helps industrial companies deliver effective skills management, training, digital workflow, and collaboration for today’s more dynamic industrial workforce. These capabilities, built on top of Augmentir’s patented “Smart” AI foundation, close the loop between training and work execution to deliver the data and in-line insights necessary to continuously improve operational excellence day-over-day, year-over-year. **Average Rating:** 4.4/5.0 **Total Reviews:** 24 **How Do G2 Users Rate Augmentir?** - **Q & A:** 7.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Augmentir?** - **Seller:** [Augmentir](https://www.g2.com/sellers/augmentir) - **Year Founded:** 2017 - **HQ Location:** Horsham, Pennsylvania - **Twitter:** @augmentir (301 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/augmentir (33 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Goods - **Company Size:** 42% Small-Business, 33% Enterprise #### What Are Augmentir's Pros and Cons? **Pros:** - Cost Efficiency (1 reviews) - Daily Usage (1 reviews) - Ease of Use (1 reviews) - Easy Sharing (1 reviews) - Employee Engagement (1 reviews) **Cons:** - Data Management (1 reviews) - Poor Interface Design (1 reviews) - UX Improvement (1 reviews) ### 17. [Fabrik](https://www.g2.com/products/fabrik-fabrik/reviews) A no-code metaverse authoring tool to create industrial metaverse that runs on any device through a browser. Fabrik is a smart assistant for core engineering sectors. Using Metaverse, Fabrik solves deployment, maintenance and repair challenges of complex equipment in remote locations. In sectors where uptime is critical and downtime has catastrophic consequences, they use capabilities like XR, CV & IIoT to provide quick resolutions and connect all stakeholders (customers, maintenance crews and remote experts) in the same collaborative session with the right tools to help them implement these resolutions. As a result, Fabrik reduces equipment downtime and total cost of ownership (TCO) while increasing it's lifespan and productivity. Discover more - https://fabrik.space/ **Average Rating:** 4.5/5.0 **Total Reviews:** 26 **How Do G2 Users Rate Fabrik?** - **Q & A:** 9.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Fabrik?** - **Seller:** [Fabrik](https://www.g2.com/sellers/fabrik) - **HQ Location:** London, United Kingdom - **Twitter:** @fabriktweets (1,174 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/167294 (114 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Graphic Design, Computer Software - **Company Size:** 62% Small-Business, 27% Mid-Market ### 18. [DokuWiki](https://www.g2.com/products/dokuwiki/reviews) DokuWiki is a simple to use and highly versatile open source wiki software that doesn't require a database. **Average Rating:** 3.9/5.0 **Total Reviews:** 12 **How Do G2 Users Rate DokuWiki?** - **Q & A:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind DokuWiki?** - **Seller:** [DokuWiki](https://www.g2.com/sellers/dokuwiki) - **HQ Location:** N/A - **Twitter:** @dokuwiki (2,167 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dokuwiki/about/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 17% Mid-Market ### 19. [Knowledge Cloud](https://www.g2.com/products/knowledge-cloud/reviews) Knowledge Cloud is a modern knowledge management system designed specifically for law and consulting firms. **Average Rating:** 4.4/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Knowledge Cloud?** - **Q & A:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Knowledge Cloud?** - **Seller:** [Codebridge Technology](https://www.g2.com/sellers/codebridge-technology) - **Year Founded:** 2020 - **HQ Location:** Kyiv, UA - **Twitter:** @codebridge_ (27 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/codebridge-technology-inc/ (120 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 30% Small-Business ### 20. [Starmind](https://www.g2.com/products/starmind/reviews) Starmind is the smartest, fastest and most intuitive way to connect employees to the expert knowledge they need. Its human-centric patented AI learns who knows what on any given topic and identifies the best colleague to help solve a problem, regardless of their title, department or location. Some of the world`s largest organizations are currently using Starmind to boost productivity, break down silos, retain knowledge, and help new joiners get up to speed. With a 98% resolution rate, it puts a stop to endless searching, solves the problem of information overload and removes the need for inefficient knowledge management and sharing tools. Starmind transforms the way the world works by freeing expert knowledge for everyone. **Average Rating:** 4.8/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Starmind?** - **Q & A:** 9.4/10 (Category avg: 8.6/10) **Who Is the Company Behind Starmind?** - **Seller:** [Starmind](https://www.g2.com/sellers/starmind) - **Year Founded:** 2010 - **HQ Location:** Zürich, Zürich - **Twitter:** @starmind (2,465 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4993567/ (43 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 93% Enterprise, 7% Mid-Market ### 21. [Docsie](https://www.g2.com/products/docsie/reviews) Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for technical writers, product managers, and developers, Docsie supports multi-language documentation and integrates seamlessly into various workflows. It is particularly popular in the manufacturing sector for its ability to handle extensive product manuals and technical documents. With Docsie, businesses can significantly streamline their documentation processes, improving overall productivity and user experience. You can access Docsie through a SaaS web application to create and edit documentation from any location. Then, you can publish content to a dynamic knowledge portal that end-users and employees can access whenever they need information! Docsie offers a range of powerful business-grade features to help you write and manage product documentation with ease. Onboarding Service: • Free onboarding with Docsie Pilot to import your content and help you get the most value from the platform. • Get help with custom portal design, and an optional training session so your employees can maximize their productivity in Docsie. Knowledge Base and Documentation Portal: • Internal knowledge portals to share self-service knowledge with employees. • External customer knowledge bases to share self-service help documentation and reduce customer support workloads. • Built-in knowledge base statistics and documentation feedback surveys with Docsie Vocally. • Use the default Docsie portal design or deploy a custom knowledge base design based on your brand style and image. • A free custom domain on the free plan for everyone, with additional domains available on paid plans. • Deploy knowledge portals using Docsie hosting, custom deployments, or on-premise instances (Organization plan) Documents and Content Editor: • Support for Markdown syntax and import or export Markdown content. • Docsie Editor allows you to create content in a WYSIWYG editor that supports rich text formatting, emoji symbols, section headers, tables and lists, image and video, iFrame embedded content, tooltip callouts, code snippets, URL hyperlinks • Grammar or spell checking with a configurable rule-based content linter. • Create API documentation, standard operating procedures (SOPs), and technical documents from scratch or with built-in templates. • Create your own snippet and fragment templates to reuse content across your documents with one click. Help Centers and In-App Help Interfaces: • Deploy help centers and in-app support interfaces to share contextual point-in-time help documentation with end-users using a HTML footer script. • Create product and software guided tours to walk end-users through step-by-step workflows. • Add in-app help interfaces to your web application so users can access documentation on the same page. Languages, Versions, and Translations: • Version management allows end-users to view historical documentation in your knowledge base via canonical URLs rather than duplicate pages. • Language management and extended localization helps you automate the deployment of multilingual content without the need for professional translators. • Ghost AI language translation converts source documents automatically to the target language. Docsie AI translation supports these languages: English, French, Spanish, German, Dutch, Norwegian, Portuguese, Danish, Swedish, Arabic, Chinese, and Japanese. Collaboration and Project Management: • Create workspaces for each team, business department, or product and service in your portfolio and organize your content. • Add comments, notes, and tasks to documents and tag team members to assign tasks. • Project management tools based on Agile working methodologies, with Kanban style status indicators for Draft-Review-Approval, per task user assignment, due dates and timelines, and target document or topic selection. • Webhook support enables you to share updates when content is created, edited, deleted, and published in Slack, Mattermost and other business IM tools. Security, Compliance, User Roles, and Data Protection: • Role-based access controls (RBAC) and granular permissions for each workspace. • JWT token authentication with strict and lax options. • Temporary passwords to enable access for contractors and freelancers. • Single sign on via corporate SSO, Google, LinkedIn, or Microsoft logins. **Average Rating:** 4.8/5.0 **Total Reviews:** 115 **How Do G2 Users Rate Docsie?** - **Q & A:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Docsie?** - **Seller:** [Docsie](https://www.g2.com/sellers/docsie) - **Company Website:** https://www.docsie.io/ - **Year Founded:** 2022 - **HQ Location:** Ontario, Canada - **Twitter:** @likalo_llc (18,916 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/likalo/ (17 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Technical Writer, Project Manager - **Top Industries:** Information Technology and Services, Management Consulting - **Company Size:** 78% Small-Business, 19% Enterprise #### What Are Docsie's Pros and Cons? **Pros:** - Centralization (1 reviews) - Collaboration (1 reviews) - Content Management (1 reviews) - Document Management (1 reviews) - Ease of Use (1 reviews) **Cons:** - Integration Issues (1 reviews) - Lack of Integrations (1 reviews) - Learning Curve (1 reviews) - Learning Difficulty (1 reviews) - Limitations (1 reviews) ### 22. [Docwriter.io](https://www.g2.com/products/docwriter-io/reviews) Docwriter is a markdown language-based tool for creating easy-to-use online Documentation or Knowledge Base for your Project or Product. It is specially designed for business analysis and custom software development (web, mobile). ERP, CRM, Logistics, HR, MICE, Enterprise Software, Business tools. **Average Rating:** 4.3/5.0 **Total Reviews:** 26 **How Do G2 Users Rate Docwriter.io?** - **Q & A:** 8.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Docwriter.io?** - **Seller:** [Arkbauer](https://www.g2.com/sellers/arkbauer) - **Year Founded:** 2010 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/arkbauer/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 54% Small-Business, 46% Mid-Market ### 23. [BHyve](https://www.g2.com/products/bhyve/reviews) BHyve is a knowledge-sharing and collaboration platform designed to transform how organizations tap into their internal expertise. It connects people to the right knowledge at the right time, helping businesses reduce knowledge silos, accelerate onboarding, and improve productivity across teams. At its core, BHyve captures tribal knowledge, the informal, experience-based insights that often go undocumented and makes it easily searchable and accessible for everyone in the organization. BHyve is built for mid-sized to large enterprises navigating growth and digital transformation, especially in industries like manufacturing, IT services, consulting, and financial services—helping them retain critical knowledge, accelerate onboarding, and drive seamless cross-team collaboration. Using BHyve's GenAI capabilities connect your organization to knowledge which is not found easily in the hoards of documents. Use BHyve's AI Microsoft Bot to quickly get answers to your questions based on company's knowledge. **Average Rating:** 4.2/5.0 **Total Reviews:** 12 **Who Is the Company Behind BHyve?** - **Seller:** [Bandura Tech Pvt Ltd](https://www.g2.com/sellers/bandura-tech-pvt-ltd) - **Year Founded:** 2021 - **HQ Location:** Fremont, US - **Twitter:** @BHyvelearn (101 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/bhyve (25 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 54% Mid-Market, 46% Enterprise ### 24. [Elium](https://www.g2.com/products/elium/reviews) Elevate Team Efficiency with Elium, the EU-DNA knowledge platform, now boosted with AI. Deploy knowledge bases across your organisation, simplifying access to crucial information, and empowering your teams to get all their questions answered in an instant, with Answer AI. With European hosting, GDPR-ready features, enterprise-graded security (ISO 27001) and AI enhancement, Elium is the knowledge base of choice for Knowledge Managers and users alike, available on desktop and mobile. 📣 WHY CHOOSE ELIUM? 🟡 Searching Capabilities Enhanced with Artificial Intelligence - Elium is AI-boosted for rapid, user-friendly knowledge access, providing instant answers to team’s questions. 🟡 Knowledge Creation Simplified with Artificial Intelligence - When creating and sharing new knowledge, if you highlight a piece of text, Elium AI offers to help you improve it. You can summarise, translate, rephrase, and even correct spelling mistakes. 🟡 Preferred by Knowledge Managers - Elium ensures content reliability over time thanks to: approval workflows, content expiration alerts, and advanced knowledge usage analytics. 🟡 Secured for Enterprise requirements - We prioritise your data’s security with ISO 27001 certification, European hosting, and full GDPR compliance. 🟡 Boosted with KM Expert Support - Our expert consultants are here to support you throughout your project, from strategy to implementation. 🟡 Seamlessly compatible with your IT ecosystem - Whatever your IT environment, Elium is ready to seamlessly integrate. Upload in Elium files from you Sharepoint Repository, or get notified about new knowledge shared in Elium, directly in your Slack channel of choice. We are compatible with the entire O365 suite, Google Workplace, and Slack. This makes knowledge sharing infinitely easier and consistent across all internal channels. 🟡 Ready to connect with your environment - Our vision is to empower teams to share knowledge easily. For this, we make sure that Elium can be linked with any technical environment. Elium Modern comes with a robust GraphQL API available for all the Enterprise platform. 📣 WHO IS IT FOR? Elium is used by global companies, but also chosen by start-ups and scale-ups, whether it is to serve the needs of specific teams or by the entire organisation, for seamless Knowledge Management. 🟡 COMPANY-WIDE SOLUTION: Elium empowers entire organisations to efficiently manage department-specific knowledge and general company information. With the transformative capability of Answer AI, users gain instantaneous access to critical information essential for their daily tasks. Whether pertaining to their domain expertise (e.g., sales, marketing, HR) or organisational knowledge (objectives, policies), users can simply pose a question, and our AI promptly responds, typically within seconds. Our AI Assistant not only facilitates quick access for users but also streamlines the process for content creators. Editors find it effortless to seamlessly create and share new knowledge with their audience. Elium's AI Assistant aids creators in fine-tuning content, correcting spelling and grammar, enhancing writing style, summarising text, and providing translation into nearly any language worldwide. With Elium, you can harness the power of AI to elevate both information retrieval and content creation across your organisation. In addition to AI capabilities, Elium offers advanced knowledge management capabilities, supporting organisations to keep their knowledge reliable and up-to-date over time. This includes tags to ensure that content is valid or expired, content approval workflows, or content succession capabilities when an employee leaves the organisation. Having these automations in place bring peace of mind to Knowledge Managers, and confidence in the knowledge base. 🟡 CUSTOMER-FACING: Elium empowers customer-facing teams to deliver instant, trustworthy and qualitative support to clients around the world. Offering agents a trusted environment for retrieving the right answer, and the AI capabilities to access this information intuitively and rapidly, ensures that customer-facing businesses can deliver the best customer experience. 📣 WHY IS ELIUM THE RIGHT CHOICE FOR YOU? 🔵 Elium has 15+ years of experience with Knowledge Management - Elium has been around for more than a decade. In this span of time we continuously improved the product so as to respond to the most challenging knowledge management needs. And our teams built proven deployment and user engagement strategies, to help any project thrive. 🔵 Elium is boosted with AI for enhanced performance – with our AI Assistant and Answer AI, sharing and finding the right knowledge is as easy as can be. And that’s not all. We are continuously looking at new ways to boost Elium with the power of AI, to improve knowledge management for companies across the world. Smart Assistant is coming next - personalised AI agents adapted to your company’s specific knowledge challenges. 🔵 Eium is easy to deploy, and made to scale - We offer a flexible SaaS solution with a reduced learning curve and a customer success team speeding up change management and platform appropriation.However, once your company is ready to scale, we have both the technical capabilities and adoption expertise to make this a success. The dozens of global companies that we supported throughout a similar process are a testament to this. 🔵 Elium is beyond secure - with SSO, dual authentication, three password levels complexity, a 100% success rate at pentesting processes, recurrent back-ups, and GDPR-compliant user management features, Elium makes sure your knowledge is safe and protected at all times. On top of that, secure yet easy-to-manage Access Rights are key to Elium. We simplify Governance and User Access Management, but never forget about security. This ensures that your project team has the flexibility to manage access rights seamlessly, all while IT teams ensure compliance and security standards are met. 🔵 Elium is European privacy ready - Elium is a European based-SaaS solution, with services and data hosted in Europe by European companies. 🔵 Elium is trusted by some of the largest organisations out there – Global companies trust us with their knowledge. From our intuitive user interface, to our top-notch security processes, transparent product development roadmap, and expert knowledge management advisory, Elium has all the right ingredients to be your trusted knowledge partner. Elium has a 98% renewal rate, year after year, and a strong NPS score of 68 points. **Average Rating:** 4.0/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Elium?** - **Q & A:** 7.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Elium?** - **Seller:** [Elium](https://www.g2.com/sellers/elium) - **Year Founded:** 2008 - **HQ Location:** Mont-Saint-Guibert, Belgium - **Twitter:** @eliumhq (1,330 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/202219/ (20 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 25% Small-Business ### 25. [Swimm](https://www.g2.com/products/swimm/reviews) Swimm is an AI coding assistant that helps developers quickly understand big, complex codebases—and seamlessly captures knowledge to fill in any documentation gaps **Average Rating:** 4.4/5.0 **Total Reviews:** 27 **How Do G2 Users Rate Swimm?** - **Q & A:** 9.5/10 (Category avg: 8.6/10) **Who Is the Company Behind Swimm?** - **Seller:** [S.T. Swimm Tech](https://www.g2.com/sellers/s-t-swimm-tech) - **Year Founded:** 2019 - **HQ Location:** Tel Aviv, Israel - **Twitter:** @swimm_io (1,363 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/swimm-io/about (57 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Computer & Network Security - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are Swimm's Pros and Cons? **Pros:** - AI Assistance (3 reviews) - AI Technology (3 reviews) - Helpful (3 reviews) - Useful (3 reviews) - Ease of Use (2 reviews) **Cons:** - Chat Functionality Issues (1 reviews) ## What Is Knowledge Management Software? [Content Management Systems](https://www.g2.com/categories/content-management) --- ## How Do You Choose the Right Knowledge Management Software? ### What You Should Know About Knowledge Management Software ### What is Knowledge Management Software? Knowledge management tools are used by companies that wish to make the most of their employees’ varying levels of skill and experience. The software provides a common gathering place for teammates and remote coworkers to benefit from processes and workflows that have been documented, such as onboarding documents, frequently asked questions, and more. These tools are especially helpful when onboarding new employees and as well as when saying goodbye to veteran employees. No one likes repetition, and knowledge management tools keep the old to inform the new. They help keep large teams on the same page, decreasing the chances of misinformation and easily avoidable errors. Key Benefits of Knowledge Management Software - Easily organize large volumes of various data types - Access advanced insight, knowledge, and experience over time regardless of role - Encourage collaboration through accessibility of information - Give or strengthen structure of standard processes - Increase communication among disparate departments - Retain company knowledge after specific intelligence has moved on - Provide a self-service knowledge base for users of a product or service ### Why Use Knowledge Management Software? Knowledge management software has both internal and external use cases. Some companies use knowledge management software as an internal database for employees to reference. Other businesses will use knowledge management software as an external reference for customers. **Retain Information —** Knowledge management solutions are often used to onboard new employees. Administrators and HR coordinators can keep training presentations, printable document files, dress code and conduct handbooks, and more in folders that are accessible by members of the company. This decreases the frequency with which employees reach out to ask questions such as which holidays they receive off and just how casual are casual Fridays. In the same vein, long-term employees who retire or move on to their next opportunity don’t take all of their knowledge with them. The questions they’ve answered and the files they’ve uploaded remain accessible within the tool until an administrator deems them outdated or unnecessary. This is especially helpful for companies with unique processes that rely on informed employees to help troubleshoot and solve problems. With a knowledge management tool, the expertise remains with the organization. **Efficiency —** Organized, documented knowledge means less time spent asking and answering questions and more time working on the tasks or projects at hand. With so much company information available digitally, employees spend less time having coworkers walk them through explanations manually. With open forums and FAQ pages, those in need have an abundance of eyes on their questions. More people having access to a question means a faster response time, as well as more voices to weigh in on a solution. Users can upload documents and files to the knowledge management solution straight from their [file storage](https://www.g2.com/categories/file-storage-and-sharing) or [digital asset management](https://www.g2.com/categories/digital-asset-management) accounts. Integration with these types of software products increases efficiency because users don’t have to perform the processes manually. Users can also tag coworkers within comments on files or generate a link to send others straight to a document they need to see. This saves the time spent searching through information, allowing users to find and bookmark files quickly, keeping them for future reference. **Customer Service —** An FAQ is named such because customers typically have the same questions about a company or product. A knowledge management system can serve as an easy customer service tool where customers can look up frequently asked questions or how-tos on a company’s website. This method of customer service can prove to be much cheaper than a help desk and can drive down call traffic. **Task Management —** Knowledge management tools help users figure out _how_ to reach goals, and some do so with specific [task management features](https://www.g2.com/categories/task-management). Although task management software is a category all its own, it is also a functionality that lies within multiple other types of software. Many knowledge management tools have features that can provide transparency into project or task completion. Tagging features within documents allows users to pass files or documents on to those whose attention they require. ### Who Uses Knowledge Management Software? Businesses from across the spectrum utilize knowledge management software to organize their internal practices and external knowledge bases. **Onboarding Employees —** Knowledge management software is also helpful in the process of onboarding and training new employees. Instead of taking hours out of the day to respond to every new thought and question that arises, new employees can look to knowledge management software for answers. They can search within the tool to see if the information they seek has been documented before. This encourages an environment where employees seek answers first and ask questions later. **Veteran Employees —** Knowledge management software helps companies retain information that valued employees, managers, and other company members have developed and recorded over time. This is useful for businesses that don’t want to lose or misplace knowledge when an employee inevitably moves on to another company or to a role within the same company. Information can be archived so even old, outdated information can be stored for future reference. **Customers —** Customers with questions about a product or service will often turn to a company’s website for a knowledge base on their offering. This knowledge base can be built by the company themselves or with additional insight from other customers. Customer insight is crucial since they share the same perspective and can provide other customers with advice with that perspective in mind. ### Kinds of Knowledge Management Software Knowledge management tools can look very different based on their intended use case. Those meant for internal use will offer a different set of features compared to those intended for external use. However, at their core, these tools are essentially the same in how they create, store, and look for content. **Internal Knowledge Base —** The most common usage for a knowledge management system is for internal information and practices. Internal knowledge bases will often require a login from a company email or from an email given express access to the knowledge base. Companies will use knowledge management systems to archive repetitive tasks, business practices, and company information. **External Knowledge Base —** External knowledge management systems are often hosted on a company’s website or on a separate website solely devoted to the knowledge base. Unlike internal knowledge management tools, these usually don’t require a login. While some knowledge bases are curated solely by the company itself, some will allow users to post tips or answer questions other users have. This creates a knowledge base the average consumer can contribute to, engaging them with the product in unexpected ways. **Hybrid Knowledge Base —** While most knowledge management systems can be used internally or externally at a company’s discretion, some products host both and intentionally provide different functions for each type. These products are dual-sided, with one set of features for internal use and another for external use. This makes for one cohesive knowledge base solution, both internal and external, hosted through one application. ### Knowledge Management Software Features **Q and A —** Provides forums where employees of various levels can share expertise and processes. **Searchable —** Incorporates a search bar to help navigate users to appropriate content. **Public vs Private —** Offers the choice to make a conversation private between specified contributors or open to the public. **File Viewing —** Stores and readies various file types for viewing. **Tagging —** Allows users to tag one another in file data or comments for easier search and referencing. **Upload —** Lets users upload documents, photos, and various other file types from their personal devices for greater knowledge sharing. **Link Sharing —** Lets users direct one another via customized links, foregoing a lengthy search process. **Comments —** Allows users to leave notes or comments on various file types for eventual reference. ### Software and Services Related to Knowledge Management Software **Business Content Management —** [Business content management software](https://www.g2.com/categories/business-content-management) will often integrate with knowledge management systems, allowing users to pull documents or assets from a BCM and attach the documentation in the knowledge base. This creates a fluid process of knowledge gathering and document acquisition for employees. **Enterprise Content Management —** [Enterprise content management (ECM) software](https://www.g2.com/categories/enterprise-content-management-ecm) integrates with knowledge management systems in the same way that business content management software does. Knowledge management tools will allows users to link back to or attach content from an ECM so documents mentioned in the knowledge base can be quickly pulled up. **Customer Self-Service —** Some [customer self-service software](https://www.g2.com/categories/customer-self-service) include the same features of a knowledge management system. Customer self-service tools are more varied, but many knowledge management tools geared toward external uses will also be labeled customer self-service.