# Best Knowledge Management Software for Small Business - Page 3 *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Products classified in the overall Knowledge Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Knowledge Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Knowledge Management category. In addition to qualifying for inclusion in the Knowledge Management Software category, to qualify for inclusion in the Small Business Knowledge Management Software category, a product must have at least 10 reviews left by a reviewer from a small business. ## Top Knowledge Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Slack](https://www.g2.com/products/slack/reviews) | 4.5/5.0 (37,451 reviews) | Searchable team knowledge with channel-based context | "[Intuitive Real-Time Collaboration with Powerful Integrations](https://www.g2.com/survey_responses/slack-review-13112760)" | | 2 | [Confluence](https://www.g2.com/products/confluence/reviews) | 4.1/5.0 (4,246 reviews) | Jira-connected team knowledge and documentation | "[The Ultimate Source of Truth for Engineering and Product Teams](https://www.g2.com/survey_responses/confluence-review-12546661)" | | 3 | [Notion](https://www.g2.com/products/notion/reviews) | 4.6/5.0 (11,110 reviews) | Relational knowledge bases with AI-queryable context | "[Notion: A Clean, Flexible All‑in‑One Workspace](https://www.g2.com/survey_responses/notion-review-13092021)" | | 4 | [ClickUp](https://www.g2.com/products/clickup/reviews) | 4.6/5.0 (12,613 reviews) | Centralized knowledge with multi-view task hierarchy | "—" | | 5 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,493 reviews) | Endpoint knowledge with background-mode remediation | "[NinjaOne is a single command center for monitoring and helping your clients!](https://www.g2.com/survey_responses/ninjaone-review-13124445)" | | 6 | [Scribe](https://www.g2.com/products/scribe/reviews) | 4.8/5.0 (898 reviews) | Click-capture SOP documentation with AI annotation | "[Detailed Screenshots, User-Friendly, and a Huge Upgrade from Manual Documentation](https://www.g2.com/survey_responses/scribe-review-12968483)" | | 7 | [MaintainX](https://www.g2.com/products/maintainx/reviews) | 4.8/5.0 (1,528 reviews) | AI-assisted maintenance procedure and asset knowledge capture | "[Helping Transform Maintenance from Reactive to Proactive](https://www.g2.com/survey_responses/maintainx-review-12996913)" | | 8 | [Connecteam](https://www.g2.com/products/connecteam/reviews) | 4.6/5.0 (3,491 reviews) | Deskless workforce knowledge and compliance distribution | "[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)" | | 9 | [Guru](https://www.g2.com/products/guru/reviews) | 4.7/5.0 (2,260 reviews) | Verified knowledge delivery inside daily workflows | "[A fast and user-friendly knowledge platform with room to grow](https://www.g2.com/survey_responses/guru-review-11254414)" | | 10 | [ABB Electronic Work Instructions](https://www.g2.com/products/abb-electronic-work-instructions/reviews) | 4.4/5.0 (51 reviews) | Paperless shopfloor SOPs with 3D work instructions | "[ABB electronics instructions eliminated paperwork and made tasks easier](https://www.g2.com/survey_responses/abb-electronic-work-instructions-review-12239242)" | ## G2 Grid® for Knowledge Management Software ![G2 Grid® for Knowledge Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/knowledge-management/grids.png?focus%5B%5D=3437&focus%5B%5D=82623&focus%5B%5D=25675&focus%5B%5D=20433&focus%5B%5D=25671&focus%5B%5D=162357&focus%5B%5D=280&focus%5B%5D=112031) Highlighted products: Slack, Notion, ClickUp, Connecteam, NinjaOne, Scribe, Confluence, and MaintainX. Underlying data: [Grid® JSON](https://www.g2.com/categories/knowledge-management/grids.json?focus%5B%5D=slack&focus%5B%5D=notion&focus%5B%5D=clickup&focus%5B%5D=connecteam&focus%5B%5D=ninjaone&focus%5B%5D=scribe&focus%5B%5D=confluence&focus%5B%5D=maintainx&segment=small-business) ## How Many Knowledge Management Software Products Does G2 Track? **Total Products under this Category:** 462 ### Category Stats (Jul 2026) - **Average Rating**: 4.5/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Bettermode (+0.8%) - Among all products in this category, Bettermode recorded the largest rating increase compared to last month *Last updated: July 17, 2026* ## How Does G2 Rank Knowledge Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 113,800+ Authentic Reviews - 462+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### livepro Knowledge Management livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1043&secure%5Bchosen_at%5D=2026-07-17T22%3A54%3A19Z&secure%5Bdisplayable_resource_id%5D=1043&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1043&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=55822&secure%5Bresource_id%5D=1043&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fknowledge-management%2Fsmall-business%3Fpage%3D3&secure%5Btoken%5D=9f08c7ac6da0ac13aa0415b11a012e0669a3344a629ef240bd492cb816a17cda&secure%5Burl%5D=https%3A%2F%2Flivepro.com%2F&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Knowledge Management Software Products in 2026? ### 1. [Workvivo](https://www.g2.com/products/workvivo/reviews) Workvivo HQ gives Comms, HR, and IT teams an AI-powered employee experience no traditional intranet can match. With HQ Agent helping every employee find trusted answers and take action in seconds, and Seer turning employee feedback and sentiment into actionable intelligence, Workvivo is the missing link in your AI transformation strategy, driving adoption by making AI useful, accessible, and engaging for every employee. HQ Agent brings conversational and agentic AI into the daily flow of work. Employees can ask questions in natural language, receive concise answers grounded in trusted company sources, search across connected workplace content, and complete everyday tasks without navigating multiple systems. AI-powered summaries, enterprise search, federated knowledge, third-party data connections, and governance controls help organizations make workplace AI useful, secure, and accessible to every employee. AI is also embedded across internal communications and employee engagement. AI Compose helps teams create, personalize, translate, and optimize content, while Catch Me Up gives employees fast, relevant summaries of important updates. AI Podcasts and automated Employee Journeys help organizations deliver more engaging communications and guide employees through key moments such as onboarding, role changes, and promotions. Seer uses AI to transform employee listening into action. It brings together surveys, sentiment analysis, AI-powered comment analysis, engagement data, benchmarking, and workforce insights so leaders can understand what employees need, identify emerging issues, and respond faster. This connects employee voice directly to better communication, engagement, and business decisions. Built for frontline, hybrid, remote, and desk-based workforces, Workvivo acts as the AI-powered digital front door to work. Employees can access company news, conversations, recognition, documents, knowledge, workplace services, and essential tools through one intuitive experience across mobile, desktop, and digital signage—helping organizations drive AI adoption across the entire workforce, not just desk-based teams. Workvivo integrates with the technology organizations already use, including Microsoft 365, Google Workspace, Zoom, Workday, ServiceNow, Salesforce, SAP, Slack, Jira, Okta, and leading HRIS platforms. Trusted by global organizations including Amazon, Ryanair, Bupa, White Castle, and Motherson, Workvivo by Zoom is recognized by customers and industry analysts as a leader in employee engagement, intranet, and internal communications. **Average Rating:** 4.8/5.0 **Total Reviews:** 2,607 **Who Is the Company Behind Workvivo?** - **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97) - **Company Website:** https://www.zoom.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @zoom (1,042,714 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2532259/ (13,494 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** SPS Associate, Software Engineer - **Top Industries:** Consumer Services, Information Technology and Services - **Company Size:** 57% Enterprise, 29% Mid-Market #### What Are Workvivo's Pros and Cons? **Pros:** - Ease of Use (406 reviews) - Engagement (319 reviews) - Employee Engagement (233 reviews) - Communication (231 reviews) - Peer Recognition (208 reviews) **Cons:** - Slow Loading (98 reviews) - Lack of Notifications (67 reviews) - Notification Issues (63 reviews) - Not User-Friendly (62 reviews) - Excessive Notifications (59 reviews) ### What Do G2 Reviewers Say About Workvivo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Workvivo, enjoying its intuitive interface and natural, engaging interactions. - Users appreciate the **engaging environment** of Workvivo, fostering personal connections and team unity through shared experiences. - Users appreciate the **enhanced employee engagement** of Workvivo, fostering connections through shared personal and professional milestones. - Users value Workvivo for its ability to enhance **communication** , fostering unity and engagement among remote and hybrid teams. - Users appreciate the **supportive peer recognition** in Workvivo, enhancing personal connections and celebrating achievements within teams. **Cons:** - Users often experience **slow loading times** and app performance issues, impacting their overall satisfaction with Workvivo. - Users express concern over the **lack of effective notifications** , leading to missed important updates and irrelevant alerts. - Users find the **notification issues** in Workvivo frustrating, with important updates often getting lost among less relevant posts. - Users find the **interface not user-friendly** , experiencing frustration with its design, settings, and performance issues. - Users struggle with **excessive notifications** , often missing important announcements due to overwhelming updates from Workvivo. #### What Are Recent G2 Reviews of Workvivo? **"[A very good platform for us to connect and socialize with colleagues and enterprise and employees throughout](https://www.g2.com/survey_responses/workvivo-review-8259644)"** **Rating:** 5.0/5.0 stars *— Nabin S.* [Read full review](https://www.g2.com/survey_responses/workvivo-review-8259644) --- **"[Otonomee Workvivo Review](https://www.g2.com/survey_responses/workvivo-review-9706429)"** **Rating:** 4.0/5.0 stars *— Noel B.* [Read full review](https://www.g2.com/survey_responses/workvivo-review-9706429) --- #### What Are G2 Users Discussing About Workvivo? - [I'm trying to use Workvivo for internal communications, but I'm not sure how to engage my team effectively. Any suggestions?](https://www.g2.com/discussions/i-m-trying-to-use-workvivo-for-internal-communications-but-i-m-not-sure-how-to-engage-my-team-effectively-any-suggestions) - 4 comments, 2 upvotes - [What is Workvivo used for?](https://www.g2.com/discussions/what-is-workvivo-used-for) - 6 comments, 2 upvotes ### 2. [Fibery](https://www.g2.com/products/fibery/reviews) A work platform that replaces isolated tools and connects teams. Chosen by nerds, appreciated by everyone. Start your free 14-day trial on fibery.io 💖 **Average Rating:** 4.8/5.0 **Total Reviews:** 124 **How Do G2 Users Rate Fibery?** - **Q & A:** 7.5/10 (Category avg: 8.6/10) **Who Is the Company Behind Fibery?** - **Seller:** [Fibery](https://www.g2.com/sellers/fibery) - **Year Founded:** 2017 - **HQ Location:** Nikosia - **LinkedIn® Page:** https://www.linkedin.com/company/fibery/ (35 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 67% Small-Business, 14% Mid-Market #### What Are Fibery's Pros and Cons? **Pros:** - Customizability (4 reviews) - Ease of Use (4 reviews) - Flexibility (4 reviews) - Intuitive (4 reviews) - Versatility (4 reviews) **Cons:** - Learning Curve (6 reviews) - Complexity (2 reviews) - Difficult Learning (2 reviews) - Learning Difficulty (2 reviews) - Limited Customization (2 reviews) ### What Do G2 Reviewers Say About Fibery? *AI-generated summary from verified user reviews* **Pros:** - Users value the **hyper flexibility** of Fibery, allowing tailored workflows to perfectly fit their team's unique needs. - Users love the **intuitive ease of use** in Fibery, enabling tailored workflows and seamless integration of processes. - Users appreciate the **hyper flexibility** of Fibery, allowing personalized setups that enhance team workflows and productivity. - Users value the **intuitive design** of Fibery, which allows for personalized workflows and enhances overall productivity. - Users admire the **versatility** of Fibery, as it customizes workflows seamlessly to fit diverse team needs. **Cons:** - Users note a **steep learning curve** with Fibery’s extensive features, requiring significant effort for optimal setup. - Users find the **learning curve steep** , requiring extra time to navigate Fibery's extensive features effectively. - Users find Fibery's **difficult learning curve** challenging, requiring more time to grasp its flexible setup compared to other tools. - Users note a **learning difficulty** with Fibery's extensive capabilities, requiring time and thought to fully utilize its features. - Users find **limited customization** challenging in Fibery, as changes require significant rethinking and editing efforts. #### What Are Recent G2 Reviews of Fibery? **"[Just blown away...](https://www.g2.com/survey_responses/fibery-review-8230315)"** **Rating:** 5.0/5.0 stars *— Brooks J.* [Read full review](https://www.g2.com/survey_responses/fibery-review-8230315) --- **"[Fibery is like LEGO. It's up to your creativity what you build with it.](https://www.g2.com/survey_responses/fibery-review-11796347)"** **Rating:** 5.0/5.0 stars *— Michael Y. G.* [Read full review](https://www.g2.com/survey_responses/fibery-review-11796347) --- #### What Are G2 Users Discussing About Fibery? - [How has Fibery supported your knowledge management, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-fibery-supported-your-knowledge-management-and-what-features-do-you-find-most-valuable) - [What is Fibery used for?](https://www.g2.com/discussions/what-is-fibery-used-for) ### 3. [Bloomfire](https://www.g2.com/products/bloomfire/reviews) Bloomfire is the leading AI-driven Enterprise Intelligence and Knowledge Management solution. The platform connects employees with the right information, exactly when, and where it's needed, empowering users to access, manage, and collaborate on knowledge efficiently and effectively. Bloomfire’s AI-powered search and content authoring transform how teams interact with data and ensure that organizational assets and critical information are easily accessible and actionable. Bloomfire supports enterprise companies in scaling their knowledge management programs across teams, departments, and org-wide deployments and serves businesses across all industries – including healthcare, finance, government, manufacturing, and retail. With a focus on operational excellence, Bloomfire is an established, trusted partner to Fortune 500 companies and other industry leaders. The AI-driven platform delivers nearly 2 million answers each month, emphasizing its value and credibility. Key functionality includes: · AI-Powered Enterprise Search: Get direct, trusted answers from Ask AI and find relevant documents and articles across all your integrated platforms with intuitive search. ·AI-Powered Authoring Tools: Advanced authoring tools streamline knowledge creation and ensure your content fits the unique needs of your business. Use generative AI to create and refine insights from your original work, ensuring all published information is high quality and optimized for search. · Scalable Architecture & Award-Winning Implementation: With flexible structure and navigation components like communities, groups, and boards, Bloomfire is designed to grow with your organization, offering a seamless integration and implementation process. **Average Rating:** 4.6/5.0 **Total Reviews:** 500 **How Do G2 Users Rate Bloomfire?** - **Q & A:** 9.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Bloomfire?** - **Seller:** [Bloomfire](https://www.g2.com/sellers/bloomfire) - **Company Website:** https://www.bloomfire.com - **Year Founded:** 2010 - **HQ Location:** Austin, TX - **Twitter:** @Bloomfire (6,350 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/851196/ (91 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Manager, Project Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 52% Mid-Market, 30% Enterprise #### What Are Bloomfire's Pros and Cons? **Pros:** - Ease of Use (29 reviews) - Easy Access (14 reviews) - AI Features (13 reviews) - Search Functionality (13 reviews) - Artificial Intelligence (12 reviews) **Cons:** - Inefficient Search (7 reviews) - Inefficient Search Functionality (5 reviews) - Limited Customization (5 reviews) - Limited Reporting (5 reviews) - Search Functionality Issues (5 reviews) ### What Do G2 Reviewers Say About Bloomfire? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Bloomfire, finding it user-friendly and efficient for information retrieval. - Users enjoy the **easy access** of Bloomfire, appreciating its intuitive interface and organized information for efficient knowledge sharing. - Users value the **remarkable AI support** and intuitive interface of Bloomfire, enhancing knowledge sharing and accessibility. - Users admire the **intuitive search functionality** of Bloomfire, enhancing knowledge access and collaboration across departments. - Users value the **remarkable AI support** in Bloomfire, enhancing knowledge access and simplifying search processes. **Cons:** - Users often face **inefficient search** , leading to frustration with results that can be unpredictable or incomplete. - Users are frustrated by the **inefficient search functionality** in Bloomfire, leading to disappointing experiences and inconsistencies. - Users feel that the **limited customization** options hinder their ability to tailor Bloomfire to specific needs. - Users express frustration with **limited reporting** , making it challenging to track engagement and insights effectively. - Users find the **search functionality inconsistent** , often leading to disappointment with inaccurate results and missed insights. #### What Are Recent G2 Reviews of Bloomfire? **"[Bloomfire Makes Research Easier with Clear, Informative and Helpful Answers](https://www.g2.com/survey_responses/bloomfire-review-12214340)"** **Rating:** 4.5/5.0 stars *— Isobelle I.* [Read full review](https://www.g2.com/survey_responses/bloomfire-review-12214340) --- **"[The One-Stop Platform for Seamless Collaboration](https://www.g2.com/survey_responses/bloomfire-review-12365942)"** **Rating:** 5.0/5.0 stars *— Meg S.* [Read full review](https://www.g2.com/survey_responses/bloomfire-review-12365942) --- #### What Are G2 Users Discussing About Bloomfire? - [What is Seva used for?](https://www.g2.com/discussions/what-is-seva-used-for) - 1 comment - [What is Talla used for?](https://www.g2.com/discussions/what-is-talla-used-for) ### 4. [ScreenSteps](https://www.g2.com/products/screensteps/reviews) ScreenSteps is a knowledge ops solution that helps teams empower every employee to act and feel like an expert, regardless of their experience, background, or tenure. The solution is made up of three components: 1. Knowledge Ops Platform: a centralized knowledge hub for creating, managing, and accessing digital guides and training courses. 2. Find & Follow Framework: a methodology for improving training and operations by transferring knowledge more effectively. 3. Knowledge Coaching: one-on-one coaching with knowledge ops experts to ensure a successful knowledge implementation. The results? Faster training, fewer questions, and fewer mistakes. **Average Rating:** 4.7/5.0 **Total Reviews:** 53 **How Do G2 Users Rate ScreenSteps?** - **Q & A:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind ScreenSteps?** - **Seller:** [ScreenSteps](https://www.g2.com/sellers/screensteps) - **Year Founded:** 2009 - **HQ Location:** United States - **Twitter:** @screensteps (858 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/screensteps/ (19 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 46% Mid-Market, 43% Small-Business #### What Are ScreenSteps's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Efficiency (1 reviews) - Helpful (1 reviews) - Navigation Ease (1 reviews) **Cons:** - Formatting Issues (1 reviews) - Limited Options (1 reviews) ### What Do G2 Reviewers Say About ScreenSteps? *AI-generated summary from verified user reviews* **Pros:** - Users rave about the **ease of use** of ScreenSteps, making it simple to set up and navigate. - Users find the **easy setup** of ScreenSteps beneficial for creating effective product manuals quickly and efficiently. - Users value the **efficiency** of ScreenSteps, appreciating its ease of setup and effective search capabilities. - Users find ScreenSteps **helpful** for easy setup and efficient searching, serving both internal and external manuals effectively. - Users find **navigation easy** with ScreenSteps, benefiting from its search features and user-friendly setup. **Cons:** - Users face **formatting limits** that, while manageable, slightly hinder the development of a comprehensive Knowledge Base. - Users note **limited formatting options** , yet it hasn't hindered the creation of a comprehensive Knowledge Base. #### What Are Recent G2 Reviews of ScreenSteps? **"[Comprehensive knowledge management system](https://www.g2.com/survey_responses/screensteps-review-7054815)"** **Rating:** 5.0/5.0 stars *— Terry H.* [Read full review](https://www.g2.com/survey_responses/screensteps-review-7054815) --- **"[Intuitive and easy to set up](https://www.g2.com/survey_responses/screensteps-review-7680099)"** **Rating:** 5.0/5.0 stars *— Sandy S.* [Read full review](https://www.g2.com/survey_responses/screensteps-review-7680099) --- #### What Are G2 Users Discussing About ScreenSteps? - [Is there a free version of Screensteps?](https://www.g2.com/discussions/is-there-a-free-version-of-screensteps) - [What are the features of Screensteps?](https://www.g2.com/discussions/what-are-the-features-of-screensteps) - [How do you use ScreenSteps?](https://www.g2.com/discussions/how-do-you-use-screensteps) - [What does ScreenSteps do?](https://www.g2.com/discussions/what-does-screensteps-do) - 2 comments ### 5. [KnowledgeOwl](https://www.g2.com/products/knowledgeowl/reviews) KnowledgeOwl: The Easiest Way for your Customers and Employees to Find Answers KnowledgeOwl is comprehensive knowledge management software built for organizations that need powerful features without unnecessary complexity. We're customer-first and AI-forward, creating solutions that solve real challenges for real teams. What We Do: Build searchable, scalable knowledge bases for any audience—customer-facing help centers, internal documentation, training resources, or hybrid solutions serving multiple audiences simultaneously. From growing startups to established enterprises, KnowledgeOwl provides a centralized information hub that evolves with your organization. Core Capabilities: Flexible Access Controls: Create public knowledge bases for customers, private ones for internal teams, or hybrid solutions with granular permissions—all from one platform. AI-Assisted Search: Readers find answers through our AI chatbot, semantic search, keyword search, or by browsing your knowledge base structure—whatever method works best for them. Complete Customization: Match your brand identity with fully customizable themes, CSS, and design options that make your knowledge base feel native to your website. Actionable Analytics: Track article performance, search behavior, user engagement, and content gaps with detailed insights that drive continuous improvement. Intuitive Interface: Clean, straightforward design that content creators and end-users consistently praise. Creating, managing, and finding information is genuinely easy. Who Uses KnowledgeOwl? Organizations across every industry: SaaS companies reducing support volume, healthcare organizations standardizing procedures, financial services ensuring compliance, manufacturers preserving institutional knowledge, energy companies documenting complex systems, and nonprofits scaling their impact. Every company has information they need to share, we ensure you can do so with ease! The KnowledgeOwl Difference We solve actual problems rather than adding complexity. Every feature is built with real user workflows in mind—which is why teams consistently find KnowledgeOwl both powerful and refreshingly simple. Our platform scales effortlessly whether you're documenting processes for 10 people or building comprehensive resource centers for thousands. We're not just software; we're your partner in creating a more informed, efficient organization. Results You'll See: Reduce repetitive support tickets, accelerate employee onboarding, standardize cross-team processes, preserve critical institutional knowledge, and improve customer self-service—all while giving your team a knowledge management solution they'll actually enjoy using. Transform information chaos into organized, accessible knowledge that drives measurable results.Give us a whirl, and we'll give you a hand in getting set up! **Average Rating:** 4.6/5.0 **Total Reviews:** 133 **How Do G2 Users Rate KnowledgeOwl?** - **Q & A:** 8.0/10 (Category avg: 8.6/10) **Who Is the Company Behind KnowledgeOwl?** - **Seller:** [KnowledgeOwl](https://www.g2.com/sellers/knowledgeowl) - **Year Founded:** 2015 - **HQ Location:** Broomfield, CO - **LinkedIn® Page:** https://www.linkedin.com/company/knowledgeowl/ (10 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Technical Writer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Mid-Market, 31% Small-Business #### What Are KnowledgeOwl's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Customer Support (7 reviews) - Features (7 reviews) - Helpful (6 reviews) - Easy Setup (5 reviews) **Cons:** - Learning Curve (1 reviews) - Limited Customization (1 reviews) - Limited Functionality (1 reviews) - Limited Options (1 reviews) - Limited Reporting (1 reviews) ### What Do G2 Reviewers Say About KnowledgeOwl? *AI-generated summary from verified user reviews* **Pros:** - Users find KnowledgeOwl's **ease of use** exceptional, making onboarding and daily tasks seamless and intuitive. - Users commend KnowledgeOwl for its **exceptional customer support** , highlighting quick responses and helpful solutions every time. - Users appreciate the **user-friendly features** of KnowledgeOwl, making knowledge management straightforward and effective. - Users find KnowledgeOwl's **exceptional support** and intuitive design makes knowledge management smooth and effective. - Users find the **easy setup** of KnowledgeOwl remarkably straightforward, facilitating smooth integration and quick onboarding. **Cons:** - Users face a **small learning curve** with the WYSIWYG editor, especially if accustomed to traditional document tools. - Users desire more **flexibility in reporting** for comprehensive insights into user interaction with the help system. - Users find the **limited functionality** of KnowledgeOwl frustrating, especially regarding SSO capabilities across knowledge bases. - Users feel the **limited options** in KnowledgeOwl require cumbersome workarounds for essential features like image enlargement and language support. - Users note the **limited reporting** capabilities in KnowledgeOwl, though improvements have been made recently. #### What Are Recent G2 Reviews of KnowledgeOwl? **"[User-Friendly Platform with Incredibly Responsive, Customer-Driven Support](https://www.g2.com/survey_responses/knowledgeowl-review-12839163)"** **Rating:** 5.0/5.0 stars *— Louise S.* [Read full review](https://www.g2.com/survey_responses/knowledgeowl-review-12839163) --- **"[Intuitive and Customizable Help System with Room for Reporting Improvements](https://www.g2.com/survey_responses/knowledgeowl-review-8766056)"** **Rating:** 4.0/5.0 stars *— Jacquie W.* [Read full review](https://www.g2.com/survey_responses/knowledgeowl-review-8766056) --- ### 6. [Outline](https://www.g2.com/products/outline/reviews) Outline is a comprehensive team knowledge base and wiki designed to streamline the organization and accessibility of company information. It offers a user-friendly platform where teams can collaboratively create, edit, and manage documents in real-time, ensuring that critical knowledge is centralized and easily retrievable. Key Features and Functionality: - Intuitive Editing Experience: A fast editor supporting markdown, slash commands, and interactive embeds. - Real-Time Collaboration: Simultaneous document editing with team members, complemented by commenting and @mentions for organized discussions. - Advanced Search and AI Integration: Instant workspace search capabilities and AI-powered question answering for efficient information retrieval. - Seamless Integrations: Compatibility with over 20 tools, including Slack, Figma, and Miro, enhancing workflow continuity. - Customizable Access Controls: Robust permissions system with user groups, guest access, and public sharing options. - Multilingual Support: Translations available in over 20 languages, catering to diverse teams. - Security and Compliance: Data encryption both in transit and at rest, with support for Single Sign-On (SSO) authentication methods. Primary Value and Solutions Provided: Outline addresses the common challenges of scattered documentation and inefficient knowledge sharing within organizations. By centralizing information in a collaborative and secure environment, it enhances team productivity, ensures consistency in documentation, and reduces time spent searching for information. Its integration capabilities and customizable features make it adaptable to various team needs, fostering a more organized and informed workplace. **Average Rating:** 4.4/5.0 **Total Reviews:** 31 **How Do G2 Users Rate Outline?** - **Q & A:** 8.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Outline?** - **Seller:** [General Outline](https://www.g2.com/sellers/general-outline) - **Year Founded:** 2018 - **HQ Location:** San Francisco, California - **Twitter:** @getoutline (2,527 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/68524157 (8 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 55% Small-Business, 39% Mid-Market #### What Are Outline's Pros and Cons? **Pros:** - AI Assistance (1 reviews) - Automation (1 reviews) - Ease of Use (1 reviews) **Cons:** - Search Limitations (1 reviews) ### What Do G2 Reviewers Say About Outline? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **auto-creation of bidirectional links** , enhancing document accessibility and organization effortlessly. - Users value the **automation features** that enhance efficiency with bidirectional links and controlled history access. - Users love the **ease of use** with automatic bidirectional links and controlled history access for seamless navigation. **Cons:** - Users find the **search limitations** frustrating, as indexing delays can cause fresh updates to appear late. #### What Are Recent G2 Reviews of Outline? **"[Fast, Flexible Knowledge Base with Room for Improvement](https://www.g2.com/survey_responses/outline-review-12942168)"** **Rating:** 5.0/5.0 stars *— Dmytro O.* [Read full review](https://www.g2.com/survey_responses/outline-review-12942168) --- **"[Excelent tool for internal team documentation and processes](https://www.g2.com/survey_responses/outline-review-9793840)"** **Rating:** 5.0/5.0 stars *— Maksym M.* [Read full review](https://www.g2.com/survey_responses/outline-review-9793840) --- #### What Are G2 Users Discussing About Outline? - [What is Outline used for?](https://www.g2.com/discussions/what-is-outline-used-for) ### 7. [Shelf](https://www.g2.com/products/shelf-shelf/reviews) Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens for questions and instantly suggests the best answers in search, self-service portals, web forms, chat, CRM, support apps, and contact center platforms. Identify gaps between questions and answers with Shelf analytics and automate content publishing to every channel. Rated #1 for ease of use. **Average Rating:** 4.7/5.0 **Total Reviews:** 135 **How Do G2 Users Rate Shelf?** - **Q & A:** 9.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Shelf?** - **Seller:** [Shelf](https://www.g2.com/sellers/shelf) - **Company Website:** https://shelf.io - **HQ Location:** Stamford, CT - **Twitter:** @shelf_io (1,226 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10614850/ (235 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 57% Mid-Market, 28% Enterprise #### What Are Shelf's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - AI Features (1 reviews) - AI Technology (1 reviews) - Artificial Intelligence (1 reviews) - Centralization (1 reviews) **Cons:** - Editing Difficulties (1 reviews) - Editing Limitations (1 reviews) - Inefficiency (1 reviews) - Inefficient Search (1 reviews) - Inefficient Search Function (1 reviews) ### What Do G2 Reviewers Say About Shelf? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of finding information** in Shelf, which saves time and keeps everything organized. - Users benefit from Shelf's **AI optimization** , ensuring their chatbots provide accurate answers to all customer inquiries. - Users appreciate how Shelf's **AI optimization** simplifies knowledge management, enhancing chatbot effectiveness for better responses. - Users value Shelf for its ability to **optimize knowledge for AI chatbots** , ensuring accurate answers for all customers. - Users appreciate the **centralization** of Shelf, enjoying easy access to information and streamlined processes in one place. **Cons:** - Users find the **editing difficulties** in Shelf challenging, especially when multiple collaborators need to work on a gem at once. - Users find the **editing limitations** of Shelf challenging, as simultaneous edits by multiple users are not supported. - Users find the **inefficiency in search functionality** of Shelf frustrating, often requiring extra effort to locate documents quickly. - Users find the **inefficient search** in Shelf frustrating, as it complicates finding documents quickly when needed. - Users find the **inefficient search function** frustrating as it often requires extra effort to find documents quickly. #### What Are Recent G2 Reviews of Shelf? **"[Great Clarity and Ease of Use You Can Rely on Again and Again](https://www.g2.com/survey_responses/shelf-review-12493143)"** **Rating:** 5.0/5.0 stars *— Verified User in Leisure, Travel & Tourism* [Read full review](https://www.g2.com/survey_responses/shelf-review-12493143) --- **"[Keeps Everything Organized, But Search Could Be Smoother](https://www.g2.com/survey_responses/shelf-review-11832957)"** **Rating:** 4.0/5.0 stars *— Liza Marie A.* [Read full review](https://www.g2.com/survey_responses/shelf-review-11832957) --- #### What Are G2 Users Discussing About Shelf? - [What does Shelf do?](https://www.g2.com/discussions/what-does-shelf-do) - [What advantages does commercial off the shelf software provide over custom software?](https://www.g2.com/discussions/what-advantages-does-commercial-off-the-shelf-software-provide-over-custom-software) - [What is the difference between off the shelf and custom software?](https://www.g2.com/discussions/what-is-the-difference-between-off-the-shelf-and-custom-software) - [Which software is usually available off the shelf?](https://www.g2.com/discussions/which-software-is-usually-available-off-the-shelf) ### 8. [Knowby](https://www.g2.com/products/knowby/reviews) Capture Any Process. Guide Every Worker. Create and Share Any On-Screen or Manual Workflow by QR Code, Link or Embed in Minutes. Full Access Free 30-Day Trial with No Card. Auto-Translate 140+ languages. Minimise Downtime, Speed Up Onboarding and Keep SOPs and Work Instructions up to date. Particularly beneficial for training, onboarding, and everyday operational tasks, enabling teams to transform complex processes into easily digestible instructions. With its availability on both web and mobile platforms, Knowby Pro ensures that assistance is accessible anytime and anywhere, facilitating seamless collaboration and knowledge sharing among team members. Knowby offers four ways to capture work processes from the desk to the shop floor. Capture screen clicks, convert video to step-by-step guides quickly using AI, transform PDF docs into digital know-how or create SOPs from scratch. Targeted primarily at organizations seeking to enhance their training and operational efficiency, Knowby Pro caters to a wide range of industries, including technology, healthcare, and education. The software is designed for teams that require concise and effective communication of procedures, making it an essential resource for onboarding new employees, training staff on new tools, or providing ongoing support for existing processes. By utilizing Knowby Pro, organizations can streamline their training efforts, reduce the time spent on instruction, and improve overall productivity. One of the key features of Knowby Pro is its support for over 140 languages, which allows teams to create inclusive content that caters to diverse audiences. The integration of artificial intelligence enhances the content creation process by automatically generating instructions from video content, suggesting improvements, and providing translation services. This ensures that knowbys are not only accurate but also culturally relevant, as users can manually verify translations for quality assurance. Such capabilities make Knowby Pro a versatile tool for global teams, ensuring that all members can access and understand the necessary information. In addition, Knowby can capture valuable data and feedback from workers as they use instructions, and seamlessly integrate with other business systems. This creates a smooth flow of information across the organisation, strengthening decision-making, compliance, and continuous improvement while closing the gap between workers on the ground and the systems that guide their work. Knowby is grounded in Cognitive Load Theory, which emphasizes the importance of reducing mental effort during the learning process. Each step in a knowby is designed to present only the essential information, minimizing clutter and confusion. This intentional design makes instructions easier to follow and retain, which is particularly advantageous in fast-paced environments where clear communication is critical. By focusing on clarity and simplicity, Knowby helps organizations reduce errors and accelerate the learning curve for new processes or tools. Overall, Knowby stands out in the instructional design software category by offering a user-friendly interface, robust language support, and AI-driven features that enhance content creation. Its commitment to reducing cognitive load and improving communication makes it an invaluable asset for teams looking to optimize their training and operational workflows. **Average Rating:** 4.7/5.0 **Total Reviews:** 22 **Who Is the Company Behind Knowby?** - **Seller:** [Knowby](https://www.g2.com/sellers/knowby) - **Company Website:** https://www.knowby.co - **Year Founded:** 2019 - **HQ Location:** Sydney, AU - **LinkedIn® Page:** https://www.linkedin.com/company/knowby/ (16 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 73% Small-Business, 14% Enterprise #### What Are Knowby's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Instruction Creation (3 reviews) - Ease of Creation (2 reviews) - Ease of Understanding (2 reviews) - Easy Access (2 reviews) **Cons:** - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Knowby? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Knowby, enabling fast onboarding and efficient instruction sharing. - Users appreciate the **ease of creating instructions** with Knowby, benefiting from its intuitive and accessible platform. - Users highlight the **ease of creating content** with Knowby, making procedures straightforward and accessible for everyone. - Users value the **ease of understanding** in Knowby, simplifying how-to guides and streamlining staff onboarding. - Users value the **easy creation and sharing of guides** with Knowby, making instructions accessible to everyone. **Cons:** - Users find the absence of **auto capitalization** at the start of sentences a notable missing feature in Knowby. #### What Are Recent G2 Reviews of Knowby? **"[Effortless Setup, Instant Updates, and a Team That Listens](https://www.g2.com/survey_responses/knowby-review-12720010)"** **Rating:** 5.0/5.0 stars *— Verified User in Manufacturing* [Read full review](https://www.g2.com/survey_responses/knowby-review-12720010) --- **"[Easy-to-Use System with Proactive Support, Great Reporting, and Helpful AI Steps](https://www.g2.com/survey_responses/knowby-review-12916498)"** **Rating:** 4.5/5.0 stars *— Verified User in Construction* [Read full review](https://www.g2.com/survey_responses/knowby-review-12916498) --- ### 9. [Zingtree](https://www.g2.com/products/zingtree/reviews) Agentic AI Workflow Orchestration for Complex CX. Zingtree is the agentic workflow orchestration platform for complex, high-risk CX. Zingtree’s enterprise-grade workflow automation platform empowers CX, support, and operations leaders to safely automate and resolve even the most challenging contact center requests. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. Our customers across Financial Services, Healthcare, Consumer Products, Software & Services, and many more, see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time - 70% reductions in contact center costs **Average Rating:** 4.6/5.0 **Total Reviews:** 96 **How Do G2 Users Rate Zingtree?** - **Q & A:** 8.5/10 (Category avg: 8.6/10) **Who Is the Company Behind Zingtree?** - **Seller:** [Zingtree](https://www.g2.com/sellers/zingtree) - **Company Website:** https://zingtree.com - **Year Founded:** 2020 - **HQ Location:** Palo Alto, US - **Twitter:** @zingtree (251 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1093555 (43 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 46% Mid-Market, 27% Small-Business #### What Are Zingtree's Pros and Cons? **Pros:** - Ease of Use (59 reviews) - Intuitive (32 reviews) - Helpful (29 reviews) - Features (21 reviews) - Simple (21 reviews) **Cons:** - Missing Features (13 reviews) - Learning Curve (10 reviews) - Limited Options (9 reviews) - Limited Customization (8 reviews) - Reporting Issues (8 reviews) ### What Do G2 Reviewers Say About Zingtree? *AI-generated summary from verified user reviews* **Pros:** - Users find Zingtree to be **simple and easy to use** , significantly aiding their troubleshooting and response consistency. - Users find Zingtree **intuitive** , simplifying complex workflows and enhancing the efficiency of call center operations. - Users find Zingtree **incredibly helpful** for creating interactive decision trees that enhance customer support and efficiency. - Users praise the **versatile integration options** of Zingtree, enhancing workflow efficiency across various business processes. - Users love the **code-free design** of Zingtree, making it easy for non-coders to create effective workflows. **Cons:** - Users highlight the **missing features** in Zingtree, particularly regarding logic capabilities and AI functionality. - Users find the **learning curve challenging** , especially when navigating the back end and handling form data reports. - Users note the **limited options** for customization and shared content management, impacting usability across different markets. - Users find **limited customization** options in Zingtree, which restricts its adaptability for varied use cases. - Users find the **reporting issues** frustrating, as the analytics lack detail and clarity, making insights difficult to obtain. #### What Are Recent G2 Reviews of Zingtree? **"[Intuitive Decision Trees and Strong Integrations That Streamline Agent Workflows](https://www.g2.com/survey_responses/zingtree-review-12696956)"** **Rating:** 4.5/5.0 stars *— Matt C.* [Read full review](https://www.g2.com/survey_responses/zingtree-review-12696956) --- **"[Visual Tree Builder Makes Troubleshooting Flows Fast and Clickable](https://www.g2.com/survey_responses/zingtree-review-13094793)"** **Rating:** 5.0/5.0 stars *— Tymian M.* [Read full review](https://www.g2.com/survey_responses/zingtree-review-13094793) --- ### 10. [iSpring LMS](https://www.g2.com/products/ispring-lms/reviews) iSpring LMS is a feature-rich platform that helps companies accelerate their business momentum through ROI-efficient training. The LMS enables the entire training cycle with clarity and consistency, from structured onboarding to continuous employee development. It helps reduce employee turnover, improve performance, and ensure that teams stay aligned, skilled, and ready to support the company’s long-term growth. iSpring LMS gives managers and trainers a simple way to organize training, guide employees through skill-building, and see exactly how their learners are progressing. Employees get a clear path to follow, and leaders get the visibility they need to support growth, maintain standards, and keep performance on track. Here are the core capabilities that make this possible: - The mirrored organizational structure reflects how your company works, so training stays aligned with roles and teams. - Specified learning tracks guide learners step by step through required courses and programs. - Detailed reporting highlights progress, deadlines, and knowledge gaps with actionable insights. - The Supervisor Dashboard gives managers instant visibility into team performance without extra admin work. - Automated workflows handle enrollments, reminders, and assignments, saving time and reducing manual tasks. - The corporate portal and newsfeed centralize updates and announcements to keep everyone aligned. - 360-Degree Reviews gather well-rounded performance feedback from peers and supervisors. - On-The-Job Training validates real-world skills with structured checklists. - Knowledge Base gives employees quick access to SOPs, product info, and internal documentation. - Development Plans build personalized growth paths that connect training to long-term skill development. **Average Rating:** 4.5/5.0 **Total Reviews:** 157 **How Do G2 Users Rate iSpring LMS?** - **Q & A:** 5.0/10 (Category avg: 8.6/10) **Who Is the Company Behind iSpring LMS?** - **Seller:** [iSpring](https://www.g2.com/sellers/ispring) - **Company Website:** https://www.ispringsolutions.com - **Year Founded:** 2001 - **HQ Location:** Alexandria, VA - **Twitter:** @iSpringPro (6,522 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/876420/ (269 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, E-Learning - **Company Size:** 52% Mid-Market, 37% Small-Business #### What Are iSpring LMS's Pros and Cons? **Pros:** - Ease of Use (35 reviews) - Course Creation (27 reviews) - Customer Support (20 reviews) - Features (20 reviews) - User-Friendly (20 reviews) **Cons:** - Limited Features (10 reviews) - Limited Customization (9 reviews) - Missing Features (9 reviews) - Integration Issues (7 reviews) - Reporting Issues (7 reviews) ### What Do G2 Reviewers Say About iSpring LMS? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of iSpring LMS, enabling quick course creation and management without extensive training. - Users praise the **intuitive course creation experience** of iSpring LMS, enabling quick and efficient content development without hassle. - Users praise the **quick and effective customer support** of iSpring LMS, enhancing their overall experience and satisfaction. - Users value the **user-friendly features** of iSpring LMS, enabling easy course creation, tracking, and reporting. - Users appreciate the **user-friendly interface** of iSpring LMS, allowing quick setup and intuitive management of courses. **Cons:** - Users find the **limited features** of iSpring LMS restrict their ability to gather comprehensive learner feedback and advanced integrations. - Users find **limited customization** in iSpring LMS, particularly lacking advanced integrations and flexible development options. - Users find the **lack of learner feedback options** and feature limitations make the iSpring LMS less effective for training. - Users report **integration issues** with HR systems and virtual trainings that complicate the user experience significantly. - Users face **limitations with reporting capabilities** , hindering effective tracking and making it difficult to consolidate data. #### What Are Recent G2 Reviews of iSpring LMS? **"[Responsive Support, Easy UI, and Efficient AI Course Creation](https://www.g2.com/survey_responses/ispring-lms-review-13077601)"** **Rating:** 5.0/5.0 stars *— Petra D.* [Read full review](https://www.g2.com/survey_responses/ispring-lms-review-13077601) --- **"[Exceptional support and close partnership with iSpring LMS](https://www.g2.com/survey_responses/ispring-lms-review-12976797)"** **Rating:** 5.0/5.0 stars *— Guilherme E.* [Read full review](https://www.g2.com/survey_responses/ispring-lms-review-12976797) --- ### 11. [Slab](https://www.g2.com/products/slab/reviews) Slab is a modern knowledge hub and wiki that helps teams unlock their full potential through shared learning and documentation. Slab features a beautiful, easy-to-use editor, dozens of integrations like Slack, GitHub and Google, and blazing-fast search, both across Slab and across your integrated apps. No matter where it lives, the knowledge you need to do your best work is just a click away! **Average Rating:** 4.6/5.0 **Total Reviews:** 300 **How Do G2 Users Rate Slab?** - **Q & A:** 8.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Slab?** - **Seller:** [Slab, Inc](https://www.g2.com/sellers/slab-inc) - **Company Website:** https://slab.com - **Year Founded:** 2016 - **HQ Location:** San Francisco, California - **Twitter:** @SLAB (1,250 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/12902672/ (19 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Manager, Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 37% Mid-Market #### What Are Slab's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Daily Use (9 reviews) - Integrations (9 reviews) - Easy Integrations (7 reviews) - Easy Access (6 reviews) **Cons:** - Limited Customization (3 reviews) - Learning Curve (2 reviews) - Limited Functionality (2 reviews) - Missing Features (2 reviews) - Overwhelming (2 reviews) ### What Do G2 Reviewers Say About Slab? *AI-generated summary from verified user reviews* **Pros:** - Users find Slab's **ease of use** enhances productivity by simplifying digital information access and sharing across devices. - Users find Slab to be a **reliable and effective research tool** that enhances professional knowledge and skills effortlessly. - Users value Slab's **seamless integrations** with various systems, enhancing collaboration and improving productivity across teams. - Users find **easy integrations** with devices and systems to enhance their research and learning experiences on Slab. - Users value the **easy access** of Slab, enhancing their ability to efficiently find and share information. **Cons:** - Users find the **limited customization** options challenging for consistent formatting and permissions control across documents. - Users find that the **learning curve** for Slab can be challenging due to unfamiliar terminology and limited customization. - Users find Slab's **limited functionality** in permissions and mobile experience can hinder productivity and user experience. - Users find Slab **lacking essential features** , with limitations in advanced functionalities and a cumbersome mobile experience. - Users find Slab to be **overwhelming for new users** due to its extensive features and complex layout. #### What Are Recent G2 Reviews of Slab? **"[Slab, a top quality digital search and research center for businesses.](https://www.g2.com/survey_responses/slab-review-11934741)"** **Rating:** 5.0/5.0 stars *— Ase T.* [Read full review](https://www.g2.com/survey_responses/slab-review-11934741) --- **"[Slab: the system with the best information to improve the quality of all your work.](https://www.g2.com/survey_responses/slab-review-11918943)"** **Rating:** 5.0/5.0 stars *— Namir A.* [Read full review](https://www.g2.com/survey_responses/slab-review-11918943) --- #### What Are G2 Users Discussing About Slab? - [What is Slab used for?](https://www.g2.com/discussions/what-is-slab-used-for) ### 12. [FuseBase](https://www.g2.com/products/fusebase/reviews) FUSEBASE: AI-NATIVE CLIENT PORTAL AND CLIENT COLLABORATION PLATFORM FOR CLIENT-FACING TEAMS Your clients already have AI. They can complete more routine work themselves, faster and cheaper than before. That changes what they value from agencies, consultants, professional services firms, sales teams, customer success teams, support teams, RevOps, onboarding, implementation, and operations teams. FuseBase helps client-facing businesses move from legacy portals, scattered tools, and manual service delivery to AI-native client operations: a governed operating model where client work becomes visible, repeatable, easier to deliver, and easier to productize under your own brand. Use FuseBase to improve delivery, increase client stickiness, and turn expertise into recurring revenue. WHAT FUSEBASE HELPS YOU DO: - Run branded client portals, onboarding hubs, deal rooms, partner workspaces, knowledge bases, approvals, and secure client collaboration in one environment. - Give clients clear status, next steps, files, deliverables, and approvals without exposing your internal back office. - Standardize repeatable client workflows across sales, onboarding, implementation, support, customer success, operations, and professional services. - Turn proven workflows into reusable client systems, portal modules, workflow packs, client-facing apps, paid modules, and white-labeled solutions under your brand. - Keep existing tools where they work while standardizing the client-facing foundation with roles, permissions, secure files, dashboards, integrations, and AI-assisted operations. WHAT SETS FUSEBASE APART: Traditional client portals store information. PM tools organize internal work. Automation tools connect predefined steps. Generic AI builders create apps. FuseBase is built for the trust boundary of client-facing work: internal control, external simplicity, secure permissions, approvals, workflow state, client accounts, branded environments, and human-approved AI-assisted execution. Clients get simplicity. Your team gets control. FuseBase handles the foundation in between. Since 2014, FuseBase has helped teams adapt through shifts in collaboration, portals, AI, and client-facing apps. Today, FuseBase gives client-facing businesses a foundation to operate, productize, and grow in the AI-native era. **Average Rating:** 4.7/5.0 **Total Reviews:** 103 **How Do G2 Users Rate FuseBase?** - **Q & A:** 9.5/10 (Category avg: 8.6/10) **Who Is the Company Behind FuseBase?** - **Seller:** [Nimbus Web Inc](https://www.g2.com/sellers/nimbus-web-inc) - **Year Founded:** 2014 - **HQ Location:** Cleveland, ohio - **Twitter:** @nimbuswebinc (2,791 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nimbus-web-inc/ (21 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 82% Small-Business, 15% Mid-Market #### What Are FuseBase's Pros and Cons? **Pros:** - Ease of Use (29 reviews) - Organization (20 reviews) - Team Collaboration (20 reviews) - Centralization (18 reviews) - Client Management (17 reviews) **Cons:** - Learning Curve (4 reviews) - Software Bugs (4 reviews) - Integration Issues (3 reviews) - Missing Features (3 reviews) - Performance Issues (3 reviews) ### What Do G2 Reviewers Say About FuseBase? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of FuseBase, which streamlines client interactions and project management in one platform. - Users value the **effective organization** capabilities of FuseBase, enhancing collaboration and streamlining workflows for client interactions. - Users appreciate the **team collaboration features** of FuseBase, enhancing workflow and fostering strong client relationships. - Users value the **centralization** in FuseBase, which simplifies client onboarding and enhances project management efficiency. - Users appreciate the **convenient client management** features of FuseBase, enhancing project workflows and relationships effortlessly. **Cons:** - Users find the **learning curve challenging** with FuseBase, as discovering new features takes time despite its overall simplicity. - Users experience **occasional software bugs** that can affect reliability and speed, complicating their overall experience with FuseBase. - Users find **integration issues** problematic, as more connections with specific tools are needed for improved workflows. - Users desire **more templates and advanced features** in FuseBase, finding it clunky for complex document formatting. - Users report **performance issues** with FuseBase, highlighting slow updates and speed concerns that hinder usability. #### What Are Recent G2 Reviews of FuseBase? **"[One place for internal and external communications](https://www.g2.com/survey_responses/fusebase-review-11723501)"** **Rating:** 5.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/fusebase-review-11723501) --- **"[Customize Client Portal for Agencies](https://www.g2.com/survey_responses/fusebase-review-11701313)"** **Rating:** 5.0/5.0 stars *— Patrick J.* [Read full review](https://www.g2.com/survey_responses/fusebase-review-11701313) --- #### What Are G2 Users Discussing About FuseBase? - [Is Nimbus notes free?](https://www.g2.com/discussions/is-nimbus-notes-free) - 1 comment - [How do I use Nimbus notes?](https://www.g2.com/discussions/how-do-i-use-nimbus-notes) - 2 comments - [Does Nimbus Note Support markdown?](https://www.g2.com/discussions/does-nimbus-note-support-markdown) - 3 comments - [Is Nimbus Note good?](https://www.g2.com/discussions/is-nimbus-note-good) - 3 comments, 1 upvote ### 13. [Epsilon3](https://www.g2.com/products/epsilon3/reviews) Epsilon3 is the first AI-powered procedure and resource management tool designed for teams that engineer, build, test, and operate advanced products and systems. ✔ Standardize & Optimize Processes Our interoperable procedure execution system replaces inefficient checklists managed with paper, spreadsheets, docs, and outdated planning tools. Automatically track every step to ensure quality, consistency, and traceability. ✔ Fuel Rapid Iteration & Innovation Built-in version control, conditional workflows, and real-time data synchronization keep stakeholders on the same page. Enable continuous improvement and quick, data-driven decisions to stay far ahead of the competition. ✔ Streamline & Scale Operations Securely integrate siloed systems and automate repetitive, error-prone tasks to boost productivity and prevent delays. Simplify training, reduce costs, and maintain efficiency as your operations expand to meet demand. Epsilon3 is trusted by industry leaders like NASA, Blue Origin, Firefly Aerospace, Sierra Space, Redwire, Shift4, AeroVironment, Commonwealth Fusion Systems, and other commercial and government organizations. The company and platform were built by engineering leaders from SpaceX, NASA, and Google. Learn how: https://www.epsilon3.io/ **Average Rating:** 4.2/5.0 **Total Reviews:** 259 **How Do G2 Users Rate Epsilon3?** - **Q & A:** 8.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Epsilon3?** - **Seller:** [Epsilon3](https://www.g2.com/sellers/epsilon3) - **Company Website:** https://epsilon3.io - **Year Founded:** 2021 - **HQ Location:** Los Angeles, California - **Twitter:** @Epsilon3Inc (1,068 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/epsilon3inc (33 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative - **Top Industries:** Aviation & Aerospace, Financial Services - **Company Size:** 43% Mid-Market, 40% Enterprise #### What Are Epsilon3's Pros and Cons? **Pros:** - Ease of Use (39 reviews) - Procedure Management (19 reviews) - Efficiency (15 reviews) - Efficiency Improvement (13 reviews) - Features (12 reviews) **Cons:** - Complexity (11 reviews) - Learning Curve (11 reviews) - Steep Learning Curve (10 reviews) - Confusing Procedures (8 reviews) - Poor Interface Design (8 reviews) ### What Do G2 Reviewers Say About Epsilon3? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in Epsilon3 beneficial, thanks to clear guides and well-structured information. - Users value the **efficiency of procedure management** in Epsilon3, enjoying streamlined workflows and easy access to documentation. - Users appreciate the **efficiency** of Epsilon3, as it centralizes processes and saves time while minimizing errors. - Users value the **efficiency improvement** Epsilon3 offers, enhancing workflow and reducing paperwork clutter significantly. - Users value the **version control and edit request features** of Epsilon3, enhancing their collaboration and article management. **Cons:** - Users face **complexity issues** with Epsilon3, particularly with slow login times and a confusing interface. - Users note a significant **initial learning curve** that temporarily hinders productivity before they fully master Epsilon3. - Users face a **steep learning curve** with Epsilon3, causing initial frustration and temporary productivity loss. - Users find the **procedures confusing** , complicating searches and slowing down their workflow, especially for experienced team members. - Users express frustration with the **poor interface design** of Epsilon3, finding it confusing and time-consuming to navigate. #### What Are Recent G2 Reviews of Epsilon3? **"[Best software ever!](https://www.g2.com/survey_responses/epsilon3-review-8714480)"** **Rating:** 5.0/5.0 stars *— Domantas B.* [Read full review](https://www.g2.com/survey_responses/epsilon3-review-8714480) --- **"[Marvelous compared to piles and piles of on-paper checklists](https://www.g2.com/survey_responses/epsilon3-review-8715685)"** **Rating:** 4.5/5.0 stars *— Minxi L.* [Read full review](https://www.g2.com/survey_responses/epsilon3-review-8715685) --- ### 14. [Method Grid](https://www.g2.com/products/method-grid/reviews) Method Grid is an AI-empowered knowledge and project management platform that helps teams improve how they deliver projects and services by connecting knowledge, experience and technology. Teams can collaborate and build knowledge-rich playbooks that define how to deliver individual projects and services by leveraging their global expertise, knowledge and insights. Bring projects to life by creating playbooks that can be customised and tailored for each client, making it easy to highlight your organisation’s capability and expertise in a way that resonates with their specific needs and challenges. Method Grid is the platform for consulting organisations looking for a capability partner to assist them in building world-class scalable services. Services that foster trust, exceed expectations and manifest as authentic intellectual property, which encapsulates the collective knowledge and experiences of your people. **Average Rating:** 4.7/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Method Grid?** - **Q & A:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Method Grid?** - **Seller:** [Method Apps Limited](https://www.g2.com/sellers/method-apps-limited) - **Year Founded:** 2018 - **HQ Location:** Bath, Somerset - **LinkedIn® Page:** https://www.linkedin.com/company/11045776/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Management Consulting - **Company Size:** 91% Small-Business, 9% Mid-Market #### What Are Recent G2 Reviews of Method Grid? **"[A vital source of keeping best practice and know how in one place for all the team to access.](https://www.g2.com/survey_responses/method-grid-review-3609949)"** **Rating:** 5.0/5.0 stars *— Paul G.* [Read full review](https://www.g2.com/survey_responses/method-grid-review-3609949) --- **"[Great easy to use system for methodology management](https://www.g2.com/survey_responses/method-grid-review-3575194)"** **Rating:** 4.5/5.0 stars *— Ish H.* [Read full review](https://www.g2.com/survey_responses/method-grid-review-3575194) --- #### What Are G2 Users Discussing About Method Grid? - [What is Method Grid used for?](https://www.g2.com/discussions/what-is-method-grid-used-for) ### 15. [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace. **Average Rating:** 4.5/5.0 **Total Reviews:** 103 **How Do G2 Users Rate Zendesk for Employee Service?** - **Q & A:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Zendesk for Employee Service?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 55% Mid-Market, 25% Small-Business #### What Are Zendesk for Employee Service's Pros and Cons? **Pros:** - Useful (10 reviews) - Time-Saving (9 reviews) - AI Technology (6 reviews) - Easy Integrations (6 reviews) - Integrations (6 reviews) **Cons:** - AI Limitations (3 reviews) - Limited Options (2 reviews) - Missing Features (2 reviews) - Slow Loading (2 reviews) - Access Issues (1 reviews) ### What Do G2 Reviewers Say About Zendesk for Employee Service? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **quick access to answers** from Unleash, enhancing collaboration and saving significant time. - Users find **time-saving efficiency** with Zendesk for Employee Service, streamlining communication and project management significantly. - Users value the **AI-powered search capabilities** of Zendesk for Employee Service, significantly enhancing support efficiency and collaboration. - Users appreciate the **easy integrations** of Zendesk for Employee Service, quickly getting up and running with excellent support. - Users appreciate the **smooth integration process** of Zendesk for Employee Service, enabling quick deployment and enhanced productivity. **Cons:** - Users find the **AI limitations** in Zendesk for Employee Service hinder effective discrepancy detection and transparency. - Users find the **limited options** in Zendesk for Employee Service restricts advanced functionality and customization. - Users find the **missing features** in Zendesk for Employee Service limit its functionality for more complex needs. - Users often face **slow loading** issues with Zendesk, requiring frequent refreshes to view updated tickets. - Users find the lack of a **mobile app** for Zendesk Employee Service makes accessing information on the go challenging. #### What Are Recent G2 Reviews of Zendesk for Employee Service? **"[A Game Changer for People Operations](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637)"** **Rating:** 5.0/5.0 stars *— Megan J.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637) --- **"[Automated organized Employee service solution with Zendesk](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-13051630)"** **Rating:** 4.5/5.0 stars *— Aayush M.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-13051630) --- #### What Are G2 Users Discussing About Zendesk for Employee Service? - [What is the WFM process?](https://www.g2.com/discussions/tymeshift-what-is-the-wfm-process) - [What is Tymeshift Zendesk?](https://www.g2.com/discussions/what-is-tymeshift-zendesk) - [What is Tymeshift?](https://www.g2.com/discussions/what-is-tymeshift) - [What Tymeshift used for?](https://www.g2.com/discussions/what-tymeshift-used-for) ### 16. [Poka.io](https://www.g2.com/products/poka-io/reviews) Poka is the leading enterprise connected worker platform for global manufacturers, driving profitable scale by digitizing frontline processes, connecting workers to critical knowledge and training and delivering measurable results. With built-in AI and analytics, seamless integrations and rapid rollouts, Poka empowers manufacturers to standardize execution, future-proof their workforce and gain complete operational visibility. Founded in 2014 and acquired by IFS in 2022, Poka is recognized as the world’s most complete connected worker platform and the top-rated enterprise solution on G2. Trusted by global leaders including Nestlé, Bosch, ABB and Tetra Pak, Poka drives digital transformation for 15 of the largest manufacturers in the Fortune Global 500. For more, visit www.poka.io. **Average Rating:** 4.6/5.0 **Total Reviews:** 224 **How Do G2 Users Rate Poka.io?** - **Q & A:** 8.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Poka.io?** - **Seller:** [IFS](https://www.g2.com/sellers/ifs) - **Company Website:** https://www.ifs.com/ - **Year Founded:** 1983 - **HQ Location:** Linkoping , Sweden - **Twitter:** @ifs (18,002 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/164301/ (9,232 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Food Production, Manufacturing - **Company Size:** 65% Mid-Market, 26% Enterprise #### What Are Poka.io's Pros and Cons? **Pros:** - Ease of Use (27 reviews) - Efficiency Improvement (14 reviews) - Features (14 reviews) - Instruction Creation (13 reviews) - Communication (12 reviews) **Cons:** - Confusing Procedures (7 reviews) - Limited Features (7 reviews) - Integration Issues (5 reviews) - Learning Curve (5 reviews) - Limited Functionality (4 reviews) ### What Do G2 Reviewers Say About Poka.io? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Poka.io, appreciating its intuitive design and effective communication capabilities. - Users value the **efficiency improvement** with Poka, enhancing training, skill tracking, and overall task management. - Users value the **intuitive and versatile UI** of Poka.io, enhancing efficiency in high-volume manufacturing environments. - Users appreciate the **easy instruction creation** in Poka.io, enhancing training and skill validation in real-world scenarios. - Users value Poka.io for its **effective communication** features, enhancing collaboration and knowledge sharing across teams. **Cons:** - Users find the **confusing procedures** daunting, making it challenging for beginners to navigate the application effectively. - Users find Poka.io has **limited features** , hindering efficiency and user experience, especially in large-scale operations. - Users face significant **integration issues** with Poka.io, struggling to connect it seamlessly with existing systems and workflows. - Users find Poka.io has a **steep learning curve** , making it challenging for beginners to navigate effectively. - Users experience **limited functionality** in Poka.io, facing challenges with slow feature enhancements and restrictive user settings. #### What Are Recent G2 Reviews of Poka.io? **"[Mars Regional Subject Matter Expert](https://www.g2.com/survey_responses/poka-io-review-7693872)"** **Rating:** 5.0/5.0 stars *— Jason H.* [Read full review](https://www.g2.com/survey_responses/poka-io-review-7693872) --- **"[POKA Review](https://www.g2.com/survey_responses/poka-io-review-7693677)"** **Rating:** 4.5/5.0 stars *— Gemma S.* [Read full review](https://www.g2.com/survey_responses/poka-io-review-7693677) --- #### What Are G2 Users Discussing About Poka.io? - [What does Poka.Io do?](https://www.g2.com/discussions/what-does-poka-io-do) - 1 comment - [What is the use of Poka.Io?](https://www.g2.com/discussions/what-is-the-use-of-poka-io) - 2 comments - [Who owns Poka?](https://www.g2.com/discussions/who-owns-poka) - 1 comment - [What is Poka io?](https://www.g2.com/discussions/what-is-poka-io) - 1 comment ### 17. [ChatDOC](https://www.g2.com/products/chatdoc/reviews) Chat with documents. Get instant answers with cited sources. **Average Rating:** 4.4/5.0 **Total Reviews:** 27 **How Do G2 Users Rate ChatDOC?** - **Q & A:** 9.0/10 (Category avg: 8.6/10) **Who Is the Company Behind ChatDOC?** - **Seller:** [ChatDOC](https://www.g2.com/sellers/chatdoc) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/chatdoc-ai/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 54% Small-Business, 32% Mid-Market #### What Are Recent G2 Reviews of ChatDOC? **"[accurate and detailed information](https://www.g2.com/survey_responses/chatdoc-review-9606745)"** **Rating:** 4.5/5.0 stars *— Bruno A.* [Read full review](https://www.g2.com/survey_responses/chatdoc-review-9606745) --- **"[Awesome AI tool to analyze PDF](https://www.g2.com/survey_responses/chatdoc-review-9555887)"** **Rating:** 4.0/5.0 stars *— Sagar R.* [Read full review](https://www.g2.com/survey_responses/chatdoc-review-9555887) --- ### 18. [eXo Platform](https://www.g2.com/products/exo-platform/reviews) eXo Platform is an open source digital workplace solution that helps you connect, align and engage your teams around a single interface. You can use it to improve company and peer-to-peer communication, boost employee collaboration and engagement and manage company knowledge. To achieve this, eXo Platform offers a rich set of features such as enterprise social networking (people profiles, directory, activity streams, notifications, etc.), corporate or team spaces, document management, content publishing, wikis, calendars, task management, forums, polls, private or team chat, video calls, and search function for quickly finding any information. The platform also helps boost employee engagement through gamification, reward programs, employee recognition tools and more. Features can be switched on or off according to your needs. You can brand and personalize the interface of the platform, build internal resource centers, news areas, collaborative spaces, communities and tailor each one of them with all the content and apps you need. The platform is accessible from any web browser. Mobile apps for Android and iOS devices are also available and allow users on the go to be notified about important things through push notifications and access all of the platform’s features. The platform is open-source-based and has long bet on flexibility, standards and interoperability. Several extension points and APIs allow developers to extend and customize it or leverage its 40+ community add-ons. eXo has a very solid experience supporting enterprise clients since 15 years, including government, defence, financial, retail, healthcare, education and tech organizations. **Average Rating:** 4.3/5.0 **Total Reviews:** 83 **How Do G2 Users Rate eXo Platform?** - **Q & A:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind eXo Platform?** - **Seller:** [eXo Platform](https://www.g2.com/sellers/exo-platform) - **Year Founded:** 2003 - **HQ Location:** Paris, Paris - **Twitter:** @eXoPlatform (102,358 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/242623/ (95 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 38% Small-Business, 33% Mid-Market #### What Are eXo Platform's Pros and Cons? **Pros:** - Activities (2 reviews) - Helpful (2 reviews) - Marketing Opportunities (2 reviews) - Task Management (2 reviews) - Team Collaboration (2 reviews) ### What Do G2 Reviewers Say About eXo Platform? *AI-generated summary from verified user reviews* **Pros:** - Users love the **engaging activities** of eXo Platform, enhancing teamwork and collaboration through tasks, rewards, and progress tracking. - Users find eXo Platform **helpful** , enhancing employee engagement and collaboration through easy task management and real-time communication. - Users benefit from the **diverse marketing opportunities** and enhanced team collaboration features offered by eXo Platform. - Users value the **effective task management** features of eXo Platform, enhancing collaboration and operational efficiency across teams. - Users value the **effective team collaboration** features of eXo Platform, enhancing engagement and operational efficiency seamlessly. #### What Are Recent G2 Reviews of eXo Platform? **"[eXo Platform is the best for employee engagement.](https://www.g2.com/survey_responses/exo-platform-review-9337023)"** **Rating:** 5.0/5.0 stars *— Arvopraise A.* [Read full review](https://www.g2.com/survey_responses/exo-platform-review-9337023) --- **"[True Digital Workplace in One Hub](https://www.g2.com/survey_responses/exo-platform-review-11021589)"** **Rating:** 4.5/5.0 stars *— Edikan E.* [Read full review](https://www.g2.com/survey_responses/exo-platform-review-11021589) --- #### What Are G2 Users Discussing About eXo Platform? - [What improvements would you suggest for eXo Platform to better support enterprise collaboration?](https://www.g2.com/discussions/what-improvements-would-you-suggest-for-exo-platform-to-better-support-enterprise-collaboration) - [What is eXo Platform used for?](https://www.g2.com/discussions/what-is-exo-platform-used-for) ### 19. [Lark](https://www.g2.com/products/lark-lark/reviews) Lark is an all-in-one collaboration platform for teams looking to streamline workflows and achieve business results faster. With a seamless user experience across desktop and mobile devices, Lark ensures that teams can work efficiently from anywhere. Lark is the super app for work that consolidates chats, workflows, emails, documents, sheets, project management, and meetings in one place. Your team can plan, execute, and sync on work without disruption and focus on what matters to your business. **Average Rating:** 4.5/5.0 **Total Reviews:** 167 **How Do G2 Users Rate Lark?** - **Q & A:** 9.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Lark?** - **Seller:** [Lark Technologies](https://www.g2.com/sellers/lark-technologies-ab8d4472-aa71-4552-8d1c-06f9cf7661e6) - **Year Founded:** 2003 - **HQ Location:** Singapore, Singapore - **Twitter:** @lark (471 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/larksuite/ (210 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Small-Business, 31% Mid-Market #### What Are Lark's Pros and Cons? **Pros:** - Remote Work (15 reviews) - Automations (10 reviews) - Ease of Use (10 reviews) - Features (9 reviews) - Reminders (7 reviews) **Cons:** - Glitches (5 reviews) - Overwhelming Experience (5 reviews) - Overwhelming Features (5 reviews) - Limited Integrations (4 reviews) - Software Glitches (4 reviews) ### What Do G2 Reviewers Say About Lark? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **seamless remote work experience** offered by Lark, facilitating easy collaboration across teams worldwide. - Users love the **automation capabilities** of Lark, streamlining workflows and enhancing productivity effortlessly. - Users appreciate the **ease of use** of Lark, enhancing team collaboration and productivity in a unified workspace. - Users commend Lark for its **seamless integration** of communication tools, enhancing collaboration and productivity across teams. - Users love the **reminders feature** of Lark, enhancing team collaboration and scheduling efficiency effortlessly. **Cons:** - Users experience **occasional glitches** and delays on the PC version, impacting overall performance and usability. - Users find the **overwhelming experience** of navigating numerous features and complex onboarding challenging at first. - Users find the **overwhelming features** of Lark complicate initial setup and navigation, impacting user experience. - Users desire **more integrations** with other platforms, though some improvements have been noted and custom options exist. - Users experience **software glitches** in Lark, especially with login issues and limited customization options affecting usability. #### What Are Recent G2 Reviews of Lark? **"[Lark: An All-in-One Powerhouse](https://www.g2.com/survey_responses/lark-review-12704712)"** **Rating:** 5.0/5.0 stars *— Karol Z.* [Read full review](https://www.g2.com/survey_responses/lark-review-12704712) --- **"[Feature-Rich and Stable, A Top Choice for Team Collaboration](https://www.g2.com/survey_responses/lark-review-11952160)"** **Rating:** 5.0/5.0 stars *— Surendra B.* [Read full review](https://www.g2.com/survey_responses/lark-review-11952160) --- #### What Are G2 Users Discussing About Lark? - [Is Lark a Chinese app?](https://www.g2.com/discussions/is-lark-a-chinese-app) - [How good is Lark?](https://www.g2.com/discussions/lark-how-good-is-lark) - [How does Lark app work?](https://www.g2.com/discussions/lark-how-does-lark-app-work) - 1 comment - [What is the use of Lark app?](https://www.g2.com/discussions/lark-what-is-the-use-of-lark-app) ### 20. [Zoho Learn](https://www.g2.com/products/zoho-zoho-learn/reviews) Online Portals for Group Collaboration & Knowledge Sharing **Average Rating:** 4.1/5.0 **Total Reviews:** 36 **How Do G2 Users Rate Zoho Learn?** - **Q & A:** 8.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Zoho Learn?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** Graduate Teaching Assistant - **Top Industries:** Higher Education, Education Management - **Company Size:** 42% Enterprise, 39% Mid-Market #### What Are Recent G2 Reviews of Zoho Learn? **"[The CRM Zoho](https://www.g2.com/survey_responses/zoho-learn-review-3460046)"** **Rating:** 4.5/5.0 stars *— Carly A.* [Read full review](https://www.g2.com/survey_responses/zoho-learn-review-3460046) --- **"[The Highly Effective Knowledge Management Tool](https://www.g2.com/survey_responses/zoho-learn-review-5354303)"** **Rating:** 4.5/5.0 stars *— Humayun F.* [Read full review](https://www.g2.com/survey_responses/zoho-learn-review-5354303) --- #### What Are G2 Users Discussing About Zoho Learn? - [What is Zoho Wiki used for?](https://www.g2.com/discussions/what-is-zoho-wiki-used-for) ### 21. [Craft Docs](https://www.g2.com/products/craft-docs/reviews) Craft is collaborative workspace where your whole team can come together to take notes, create docs, manage work and ideate together. Craft's Daily Notes offers a paradigm shift in team collaboration. Power your team’s progress with structured daily updates, align on priorities, and remove blockers — all in one place. With a built-in AI assistant, you can quickly generate ideas, summarize longer content or get help with editing your documents. **Average Rating:** 4.6/5.0 **Total Reviews:** 22 **How Do G2 Users Rate Craft Docs?** - **Q & A:** 8.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Craft Docs?** - **Seller:** [Craft Docs](https://www.g2.com/sellers/craft-docs) - **Year Founded:** 2019 - **HQ Location:** Budapest, Hungary - **LinkedIn® Page:** https://www.linkedin.com/company/craftdocs (35 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 82% Small-Business, 14% Mid-Market #### What Are Craft Docs's Pros and Cons? **Pros:** - Daily Use (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Features (1 reviews) - Helpful (1 reviews) **Cons:** - Lack of Features (1 reviews) - Limited Reporting (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Craft Docs? *AI-generated summary from verified user reviews* **Pros:** - Users adore the **daily usability** of Craft Docs, praising its elegant design and ease of navigation for note-taking. - Users admire the **simple and beautiful design** of Craft Docs, making note-taking enjoyable for everyone. - Users highlight the **efficiency** of Craft Docs, finding it simple and enjoyable for everyday use. - Users love the **beautiful simplicity** of Craft Docs, making note-taking enjoyable and accessible for everyone. - Users love the **beautiful and simple design** of Craft, making note-taking enjoyable and accessible for everyone. **Cons:** - Users note a **lack of features** in Craft Docs, yet appreciate the team's commitment to ongoing improvements and updates. - Users note **limited reporting features** in Craft Docs, but appreciate the team's commitment to continuous improvement. - Users note that Craft Docs lacks **advanced features** , but appreciate the team's commitment to continuous improvement and updates. #### What Are Recent G2 Reviews of Craft Docs? **"[You love software based on functions or aesthetics. Craft accomplishes both](https://www.g2.com/survey_responses/craft-docs-review-10168478)"** **Rating:** 5.0/5.0 stars *— Mauricio Arrieta .* [Read full review](https://www.g2.com/survey_responses/craft-docs-review-10168478) --- **"[Great tool for creating education resources.](https://www.g2.com/survey_responses/craft-docs-review-9618495)"** **Rating:** 4.0/5.0 stars *— Lindsey P.* [Read full review](https://www.g2.com/survey_responses/craft-docs-review-9618495) --- ### 22. [Fast.io](https://www.g2.com/products/fast-io0-fast-io/reviews) Fast.io is an AI-first content workspace where humans and AI agents collaborate on files, knowledge, and workflows. It is designed as a modern alternative to Box, Dropbox, and Google Drive for teams that use AI agents alongside human teammates. Every file uploaded is automatically indexed for semantic search, enabling teams to find content by meaning rather than filename, ask questions across entire workspaces, and get cited answers without building a separate knowledge base. With high intelligence enabled, workspaces gain a full RAG stack on documents for deeper AI querying and document chat. The platform is accessible through the web, a native desktop app for Mac, a CLI installed via npm, a REST API, and an MCP server exposing 251 tools over Streamable HTTP or SSE. Pricing is usage-based with no per-seat fees, starting at $0 per month with 50 GB of storage and 5 seats included. Built by MediaFire, Fast.io is trusted by teams at Samsung, Amazon, Walmart, Target, Autodesk, Logitech, and GoPro. Fast.io organizes work into project workspaces where team members and AI agents share the same permissioned spaces. Each workspace acts as a self-contained environment for a project, client, or department. Collaboration happens in real time with live cursors, presence indicators, and a follow mode that lets you sync your view to any teammate's navigation, similar to how multiplayer design tools work but applied at the filesystem level. Comments can be pinned to specific video frames, document pages, image regions, or audio timestamps, keeping feedback attached to the exact content it references. Threaded discussions stay organized alongside the files they relate to. Activity tracking provides full visibility across workspaces, shared folders, portals, and individual files, including version history, view counts, download counts, comments, and shares. Ripley AI is the built-in intelligence layer that lives inside every workspace, shared folder, portal, and Quickshare link. Intelligence is always on by default. Every file uploaded is automatically processed with text extraction, embedding generation, and summary creation, with new files indexed within seconds. This processing uses credits from the plan's monthly allocation. At the baseline level, every workspace includes semantic search across all content, auto-summarization, auto-titling, and AI metadata extraction. Teams can describe what they are looking for in plain language and get the right file returned instantly. High intelligence can be enabled per workspace to unlock a full RAG stack on documents, adding document chat with retrieval-augmented generation, page-level citations, and deeper AI querying across workspace content. Each intelligence feature has a corresponding MCP tool, so external agents connected to the workspace get the same capabilities that human users access through the UI. Ripley also generates AI-powered link previews and smart summaries that can be exported and shared with external tools. AI agents on Fast.io are not treated as integrations. They have their own accounts with scoped permissions and full audit trails. Teams can connect Claude, ChatGPT, Gemini, Cursor, OpenClaw, or custom-built agents via MCP or REST API, then assign tasks, set approvals, and collaborate with those agents exactly as they would with a human teammate. Agent workspaces persist across sessions, meaning files survive restarts, context switches, and model updates. When a project is ready, ownership can be transferred from the agent to a human team member while the agent retains access. Authentication uses OAuth with PKCE, so there are no API keys to manage. Each supported agent has a dedicated setup guide and optimized integration path. There is a dedicated Agent Plan at $0 per month that allows AI agents to sign up and provision storage fully autonomously, with 50 GB of storage, 5,000 monthly credits, and 3 workspaces included. The MCP server exposes 251 tools through a single connection, covering file operations, search, AI queries, sharing, tasks, approvals, comments, events, and more. Response latency is under 50 milliseconds at the 95th percentile. Transport options include Streamable HTTP, SSE, and local stdio for CLI-based connections. Any MCP-compatible client can connect, not only the agents with dedicated setup guides. Fast.io provides two distinct sharing modes. Quickshare generates expiring links for one-off file transfers. Links can be set to expire from one hour to thirty days, protected with a password, and tracked for download activity. Recipients do not need a Fast.io account. Shared Folders provide a persistent collaboration space with member permissions, desktop app sync, and the ability to invite external collaborators without exposing the rest of the workspace. Each mode is designed for a different workflow: Quickshare for fast delivery, Shared Folders for ongoing collaboration. Content Portals let teams create branded, password-protected spaces where clients or partners access files. Each portal can be customized with a logo, colors, background, vanity URL, custom link previews, and social links. Analytics show who opened the portal, which files were downloaded, how long recipients spent reviewing each document, and a complete audit trail for compliance. Recipients do not need to create an account. Portals can be gated behind an approval step, so internal review happens before external viewers see updated content. This makes portals suitable for deal rooms, client deliveries, press kits, and due diligence packages. The review and approvals system provides structured approval workflows. A team member submits content for sign-off, reviewers are notified and can preview files and leave comments inline, and they approve or reject with a single click. Ripley AI generates plain-language change summaries for each approval request, highlighting what was added, removed, or modified since the last version so reviewers do not need to compare files side by side. Every approval, rejection, and comment is written to an immutable audit log with timestamps and author attribution. This is designed for regulated industries and teams that need verifiable approval records. Tasks, todos, and worklogs are built directly into the workspace alongside the files they reference. Tasks support assignees, watchers, priorities, due dates, and status tracking from open to done, and can be linked to specific files or folders so the task and the deliverable stay connected. Todos provide lightweight checklists for quick action items like launch day rundowns or onboarding steps. Worklogs are append-only activity entries where every human edit, agent action, and status change is recorded with a timestamp and author. Entries cannot be edited or deleted. Both humans and agents write to the same log. This replaces the need for a separate project management tool, time tracker, or audit logger alongside your file storage. The media engine handles video, audio, images, and professional file formats. Videos are automatically optimized for adaptive streaming with instant playback and smooth scrubbing on any connection. Audio files get waveform visualization for navigating silence, speech, and music patterns. Universal previews support professional formats including PSD, AI, RAW photos, and CAD drawings directly in the browser without requiring the original software. Uploaded media is transcoded into lightweight proxies while originals are preserved. The desktop app provides native Mac sync with selective sync, offline file pinning, and a unified activity stream showing what teammates and agents are doing across all synced workspaces in real time. Workspaces mount directly into macOS Finder as native filesystem entries. Files are available offline when pinned, and changes sync automatically on reconnect. Windows support is in development. The CLI, fastio-cli, is installed via npm and provides full terminal-based workspace management including upload, search, share, and AI queries from the shell. It includes a built-in MCP server for local agent connections via stdio. Fast.io also includes an advanced metadata system with AI metadata extraction, metadata templates, and a data grid view for browsing files as structured records. Markdown notes stored in workspaces are auto-indexed for AI, making them searchable and queryable alongside all other file types. Cloud import supports Google Drive, Dropbox, OneDrive, and Box. Teams connect via OAuth, browse their folder tree, select what to import, and Fast.io transfers everything in the background with folder structure preserved. Imported files land in a workspace ready for the team and AI agents to search, preview, and work with immediately. Security features include email risk screening, Geo-IP access controls, virus and malware scanning, scoped access tokens, file locking, and agent-to-human handoff controls. Fast.io is used by marketing teams, creative agencies, video production studios, construction firms, manufacturers, real estate companies, education institutions, and legal teams. Common use cases include managing campaign assets, delivering client proofs through branded portals, running approval workflows on creative deliverables, providing AI agents with persistent cloud storage, and consolidating content from multiple cloud providers into a single searchable workspace. Pricing is usage-based with no per-seat fees. The Free plan is $0 per month and includes 50 GB of storage, 5 seats, 3 workspaces, 10,000 monthly credits, and a 1 GB maximum file size. No credit card is required and the plan does not expire. The Professional plan is $10 per month and includes 1 TB of storage, 25 seats, 10 workspaces, 100,000 monthly credits, and a 25 GB maximum file size. The Business plan is $24 per month and includes 5 TB of storage, 100 seats, 1,000 workspaces, 240,000 monthly credits, and a 50 GB maximum file size. Additional seats beyond the included allocation on Professional and Business plans are $1 per user per month. The Agent Plan is $0 per month and allows AI agents to sign up autonomously with 50 GB of storage, 5,000 monthly credits, and 3 workspaces. All plans include MCP access. **Average Rating:** 4.2/5.0 **Total Reviews:** 55 **Who Is the Company Behind Fast.io?** - **Seller:** [Fast Technologies](https://www.g2.com/sellers/fast-technologies) - **Year Founded:** 2017 - **HQ Location:** Texas, US - **Twitter:** @fastdotio (269 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fastio/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Small-Business, 44% Mid-Market #### What Are Fast.io's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Simple (8 reviews) - Speed Efficiency (7 reviews) - File Sharing (6 reviews) - Security (4 reviews) **Cons:** - Slow Performance (5 reviews) - Slow Uploads (5 reviews) - Limited Reporting (4 reviews) - Limited Customization (3 reviews) - Data Loss (2 reviews) ### What Do G2 Reviewers Say About Fast.io? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Fast.io, finding it simple and fast for file sharing and performance testing. - Users appreciate the **simplicity and speed** of Fast.io, making website performance testing quick and effortless. - Users value the **fast performance** of Fast.io, ensuring quick file loading and seamless collaboration across devices. - Users appreciate the **ease of file sharing** with Fast.io, noting its user-friendly and secure features for organizations. - Users value the **strong security options** of Fast.io, ensuring privacy and control over file access. **Cons:** - Users report **slow performance** during peak times, leading to frustrations with uploads and overall responsiveness. - Users experience **slow upload speeds** , which can delay the process for larger files despite overall efficiency. - Users find Fast.io's **limited reporting** lacking in advanced metrics and detailed performance analysis for optimization. - Users find the **limited customization** options in Fast.io restricts their ability to tailor the product to their needs. - Users experience potential **data loss** during uploads and interruptions due to virus scanning limitations, impacting workflow. #### What Are Recent G2 Reviews of Fast.io? **"[Fast.io Makes Cloud Storage Publishing and Lightweight Hosting Effortless](https://www.g2.com/survey_responses/fast-io-review-13084246)"** **Rating:** 4.0/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/fast-io-review-13084246) --- **"[The first file platform where my clients and my AI agents work in the same place](https://www.g2.com/survey_responses/fast-io-review-12947536)"** **Rating:** 4.5/5.0 stars *— Luca P.* [Read full review](https://www.g2.com/survey_responses/fast-io-review-12947536) --- ### 23. [Manifestly Checklists](https://www.g2.com/products/manifestly-checklists/reviews) Manifestly is the AI-first way to run every recurring process the right way. On time, every time. Audited. Secure. Dependable. We ship a native MCP server that makes every workflow callable by Claude, ChatGPT, Gemini, and any MCP-compatible assistant, so AI agents can start runs, complete steps, and read process data directly. And because that automation happens inside Manifestly, it inherits everything your SOPs already give you. Your processes get assigned, scheduled, and tracked, with deadlines, data capture, and audit-ready history. The SOP in the wiki becomes the SOP your team (and now your AI) actually follows, governed and audited, not run in a separate black box. Trusted by teams at Compass, Foxconn, Keller Williams, Ford and Sheraton, alongside thousands of operations, IT, HR, and services teams. \*\* How Manifestly works \*\* \* Build your SOP once as a reusable template — start from a blank checklist or one of our pre-built ones \* Schedule it to recur on any cadence, or trigger it from Slack, an API call, an email, or a Salesforce event \* Each task gets assigned to the right person or role automatically when the workflow runs \* Your team checks off steps, captures form data, attaches files, and signs off as work happens \* You see live progress, get notified of blockers, and pull audit-ready reports any time \*\* Where Manifestly does its best work \*\* \* IT and DevOps runbooks — access reviews, patching, deployments, incident response \* Compliance and change control — approvals, evidence capture, sign-offs, ITGCs \* Employee onboarding and offboarding \* Customer onboarding and recurring services delivery \* Finance and HR routines that must run the same way every time \* Multi-location operations — store openings, property turnovers, facility checks \* Manufacturing changeovers, quality inspections, and field service procedures \*\* Industries that rely on us \*\* \* IT / SysAdmin and DevOps \* Accounting and finance \* HR and People Ops \* SaaS and professional services \* Healthcare operations \* Manufacturing and field ops \* Real estate and property management \* Hospitality and multi-unit retail \*\* Why teams choose Manifestly \*\* \* Fast to deploy — most teams have their first SOP running in under an hour, not a quarter \* Actually gets used — simple enough that teams adopt it without weeks of training \* Change tracking built in — see what changed, who changed it, and roll back when needed \* Accountability that holds — every task has an owner and a deadline; nothing slips \* Audit-ready by default — searchable history, captured data, file attachments, and exports for any review \* Conditional logic — show or hide steps based on answers earlier in the workflow \* Role-based assignments — assign by role, not by person, so workflows stay correct as your team changes \*\* Governance without the overhead \*\* \* SOC 2 Type II audited annually \* SAML SSO and role-based access control \* Full version history and audit logs for every workflow run \* Granular permissions and departments \* Built to work with the AI agents your team already uses — Claude, ChatGPT, Copilot, Gemini \*\* Runs where your team already works \*\* \* Slack — start, complete, and discuss checklists right in channel \* Microsoft Teams — same, with notifications routed to the right channel \* Salesforce — trigger workflows from records, log progress back \* Notion — embed checklists in your existing docs \* Zapier — connect to thousands of tools without code \* Public API and webhooks — for the rest \*\* Quick answers \*\* \* How fast can we be running? Most teams have their first SOP running in under an hour. No implementation project, no setup fees. \* Do we need IT involved to deploy? No. Self-serve signup, with optional SAML SSO when you're ready. \* Is there a free trial? Yes — 14 days, full Business plan, no credit card required. \* What does it cost? $10/user/month for Business (or $100/user/year — save 17%). Enterprise tier with SSO and onboarding starts at $20/user/month, annual contract. \* Is our data secure? SOC 2 Type II audited annually. Encrypted in transit and at rest. Standard SaaS deployment. **Average Rating:** 4.5/5.0 **Total Reviews:** 130 **How Do G2 Users Rate Manifestly Checklists?** - **Q & A:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Manifestly Checklists?** - **Seller:** [Manifestly](https://www.g2.com/sellers/manifestly) - **Company Website:** https://www.manifest.ly - **Year Founded:** 2013 - **HQ Location:** Madison, US - **Twitter:** @ManifestlyApp (449 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3302676 (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Small-Business, 40% Mid-Market #### What Are Manifestly Checklists's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Notifications (3 reviews) - Procedure Management (3 reviews) - Customer Support (2 reviews) - Ease of Learning (2 reviews) **Cons:** - Confusion (1 reviews) - Difficulty in Usage (1 reviews) - Layout Issues (1 reviews) - Learning Curve (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Manifestly Checklists? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Manifestly Checklists, which simplifies tasks and enhances team efficiency. - Users value the **timely notifications** in Manifestly Checklists, ensuring that tasks are completed and deadlines are met efficiently. - Users value the **clarity and structure** of Manifestly Checklists, enhancing operational efficiency and simplifying the approval process. - Users appreciate the **proactive and responsive customer support** of Manifestly Checklists, enhancing their overall experience and satisfaction. - Users value the **ease of learning** with Manifestly Checklists, making it accessible for all employees and enhancing productivity. **Cons:** - Users find that Manifestly only **enforces clarity** , failing to create it and leaving room for confusion in processes. - Users find it challenging due to the **difficulty in usage** when making changes to checklist templates. - Users find the **layout issues** frustrating, as navigating requires excessive scrolling instead of easy access to sections. - Users mention a **steep learning curve** with Manifestly, requiring time to adapt and implement effectively. - Users find that Manifestly Checklists has **limited features** and needs more flexibility and collaboration options to be effective. #### What Are Recent G2 Reviews of Manifestly Checklists? **"[Manifestly: A Lightweight Game-Changer for Recurring Checklists and SOPs](https://www.g2.com/survey_responses/manifestly-checklists-review-13085281)"** **Rating:** 4.5/5.0 stars *— Harkeerat S.* [Read full review](https://www.g2.com/survey_responses/manifestly-checklists-review-13085281) --- **"[Improved Organization, Accountability, and Team Efficiency](https://www.g2.com/survey_responses/manifestly-checklists-review-13034130)"** **Rating:** 5.0/5.0 stars *— Hika T.* [Read full review](https://www.g2.com/survey_responses/manifestly-checklists-review-13034130) --- #### What Are G2 Users Discussing About Manifestly Checklists? - [What is Manifestly Checklists used for?](https://www.g2.com/discussions/what-is-manifestly-checklists-used-for) - 1 comment, 1 upvote ### 24. [Bitrix24](https://www.g2.com/products/bitrix24/reviews) Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a growing business, Bitrix24 helps you to: — Track leads and manage customer relationships with a built-in CRM — Stay on top of projects and tasks with Kanban boards, timelines, and time tracking — Communicate easily via team messenger, video calls, and shared calendars — Create and edit documents, manage files, and collect e-signatures — Run marketing campaigns and manage customer interactions through email, calls, and WhatsApp Bitrix24’s AI-powered assistant CoPilot helps automate routine tasks, write emails, analyze data, and suggest next steps, saving time and boosting productivity. What makes Bitrix24 a great solution for businesses: — Free forever for unlimited users, with access to core features and 5 GB storage — No per-user fees – upgrade only when you need more storage or advanced tools — Accessible anywhere via web, desktop, and mobile apps — Scalable – grow your business without switching platforms or juggling tools Over 15 million companies trust Bitrix24 to simplify operations, cut costs, and get more done – all in one place. **Average Rating:** 4.1/5.0 **Total Reviews:** 575 **Who Is the Company Behind Bitrix24?** - **Seller:** [Bitrix24](https://www.g2.com/sellers/bitrix24) - **Company Website:** https://www.bitrix24.com/ - **Year Founded:** 1998 - **HQ Location:** Alexandria, Virginia - **LinkedIn® Page:** https://www.linkedin.com/company/8812020/ (260 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Project Manager - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 55% Small-Business, 35% Mid-Market #### What Are Bitrix24's Pros and Cons? **Pros:** - Ease of Use (48 reviews) - Team Collaboration (37 reviews) - Task Management (32 reviews) - Project Management (31 reviews) - Features (30 reviews) **Cons:** - Learning Curve (19 reviews) - Missing Features (17 reviews) - Limited Features (14 reviews) - Lacking Features (13 reviews) - Performance Issues (12 reviews) ### What Do G2 Reviewers Say About Bitrix24? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Bitrix24, enjoying seamless collaboration and streamlined workflows on a unified platform. - Users value the **seamless team collaboration** in Bitrix24, enhancing productivity through integrated tools and features. - Users admire the **integrated task management** of Bitrix24, enhancing collaboration and efficiency across teams. - Users appreciate the **integration of essential tools** in Bitrix24, boosting efficiency and collaboration across teams. - Users appreciate the **seamless integration** of tools in Bitrix24, enhancing productivity and collaboration across teams effectively. **Cons:** - Users find the **learning curve steep** with Bitrix24, as the interface can be cluttered and complex for newcomers. - Users express concern over **missing features** in Bitrix24, feeling that promised functionalities have been removed or altered. - Users express frustration over **limited features** in Bitrix24, feeling promised functionalities have been removed or restricted. - Users find Bitrix24 lacking **essential features for basic users** , with limited access requiring costly upgrades for full functionality. - Users report **performance issues** with Bitrix24, including slow loading times and a complex interface that hinders usability. #### What Are Recent G2 Reviews of Bitrix24? **"[Straightforward, Turnkey CRM with Everything We Need. Has a free version!](https://www.g2.com/survey_responses/bitrix24-review-12708521)"** **Rating:** 4.5/5.0 stars *— Luis P.* [Read full review](https://www.g2.com/survey_responses/bitrix24-review-12708521) --- **"[Fast, Flexible Indiamart-to-Bitrix24 Automation with Excellent Support](https://www.g2.com/survey_responses/bitrix24-review-12592514)"** **Rating:** 5.0/5.0 stars *— Ajay P.* [Read full review](https://www.g2.com/survey_responses/bitrix24-review-12592514) --- #### What Are G2 Users Discussing About Bitrix24? - [What is Bitrix24 used for?](https://www.g2.com/discussions/what-is-bitrix24-used-for) - 2 comments - [What is CRM for Nonprofits by Bitrix24 used for?](https://www.g2.com/discussions/what-is-crm-for-nonprofits-by-bitrix24-used-for) - [How does bitrix24 make money?](https://www.g2.com/discussions/how-does-bitrix24-make-money) - 2 comments - [Is bitrix24 really free?](https://www.g2.com/discussions/is-bitrix24-really-free) - 2 comments, 1 upvote - [Is bitrix24 any good?](https://www.g2.com/discussions/is-bitrix24-any-good) - 1 comment, 1 upvote ### 25. [Fabrik](https://www.g2.com/products/fabrik-fabrik/reviews) A no-code metaverse authoring tool to create industrial metaverse that runs on any device through a browser. Fabrik is a smart assistant for core engineering sectors. Using Metaverse, Fabrik solves deployment, maintenance and repair challenges of complex equipment in remote locations. In sectors where uptime is critical and downtime has catastrophic consequences, they use capabilities like XR, CV & IIoT to provide quick resolutions and connect all stakeholders (customers, maintenance crews and remote experts) in the same collaborative session with the right tools to help them implement these resolutions. As a result, Fabrik reduces equipment downtime and total cost of ownership (TCO) while increasing it's lifespan and productivity. Discover more - https://fabrik.space/ **Average Rating:** 4.5/5.0 **Total Reviews:** 26 **How Do G2 Users Rate Fabrik?** - **Q & A:** 9.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Fabrik?** - **Seller:** [Fabrik](https://www.g2.com/sellers/fabrik) - **HQ Location:** London, United Kingdom - **Twitter:** @fabriktweets (1,169 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/167294 (114 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Graphic Design, Computer Software - **Company Size:** 62% Small-Business, 27% Mid-Market #### What Are Recent G2 Reviews of Fabrik? **"[most effective website creation without code-Fabrik](https://www.g2.com/survey_responses/fabrik-review-8707790)"** **Rating:** 5.0/5.0 stars *— Kona Laxman D.* [Read full review](https://www.g2.com/survey_responses/fabrik-review-8707790) --- **"[Create Your Perfect Portfolio with Fabrik](https://www.g2.com/survey_responses/fabrik-review-9688254)"** **Rating:** 5.0/5.0 stars *— Sai Prasanth T.* [Read full review](https://www.g2.com/survey_responses/fabrik-review-9688254) --- ## What Is Knowledge Management Software? [Content Management Systems](https://www.g2.com/categories/content-management) --- ## How Do You Choose the Right Knowledge Management Software? ### What You Should Know About Knowledge Management Software ### What is Knowledge Management Software? Knowledge management tools are used by companies that wish to make the most of their employees’ varying levels of skill and experience. The software provides a common gathering place for teammates and remote coworkers to benefit from processes and workflows that have been documented, such as onboarding documents, frequently asked questions, and more. These tools are especially helpful when onboarding new employees and as well as when saying goodbye to veteran employees. No one likes repetition, and knowledge management tools keep the old to inform the new. They help keep large teams on the same page, decreasing the chances of misinformation and easily avoidable errors. Key Benefits of Knowledge Management Software - Easily organize large volumes of various data types - Access advanced insight, knowledge, and experience over time regardless of role - Encourage collaboration through accessibility of information - Give or strengthen structure of standard processes - Increase communication among disparate departments - Retain company knowledge after specific intelligence has moved on - Provide a self-service knowledge base for users of a product or service ### Why Use Knowledge Management Software? Knowledge management software has both internal and external use cases. Some companies use knowledge management software as an internal database for employees to reference. Other businesses will use knowledge management software as an external reference for customers. **Retain Information —** Knowledge management solutions are often used to onboard new employees. Administrators and HR coordinators can keep training presentations, printable document files, dress code and conduct handbooks, and more in folders that are accessible by members of the company. This decreases the frequency with which employees reach out to ask questions such as which holidays they receive off and just how casual are casual Fridays. In the same vein, long-term employees who retire or move on to their next opportunity don’t take all of their knowledge with them. The questions they’ve answered and the files they’ve uploaded remain accessible within the tool until an administrator deems them outdated or unnecessary. This is especially helpful for companies with unique processes that rely on informed employees to help troubleshoot and solve problems. With a knowledge management tool, the expertise remains with the organization. **Efficiency —** Organized, documented knowledge means less time spent asking and answering questions and more time working on the tasks or projects at hand. With so much company information available digitally, employees spend less time having coworkers walk them through explanations manually. With open forums and FAQ pages, those in need have an abundance of eyes on their questions. More people having access to a question means a faster response time, as well as more voices to weigh in on a solution. Users can upload documents and files to the knowledge management solution straight from their [file storage](https://www.g2.com/categories/file-storage-and-sharing) or [digital asset management](https://www.g2.com/categories/digital-asset-management) accounts. Integration with these types of software products increases efficiency because users don’t have to perform the processes manually. Users can also tag coworkers within comments on files or generate a link to send others straight to a document they need to see. This saves the time spent searching through information, allowing users to find and bookmark files quickly, keeping them for future reference. **Customer Service —** An FAQ is named such because customers typically have the same questions about a company or product. A knowledge management system can serve as an easy customer service tool where customers can look up frequently asked questions or how-tos on a company’s website. This method of customer service can prove to be much cheaper than a help desk and can drive down call traffic. **Task Management —** Knowledge management tools help users figure out _how_ to reach goals, and some do so with specific [task management features](https://www.g2.com/categories/task-management). Although task management software is a category all its own, it is also a functionality that lies within multiple other types of software. Many knowledge management tools have features that can provide transparency into project or task completion. Tagging features within documents allows users to pass files or documents on to those whose attention they require. ### Who Uses Knowledge Management Software? Businesses from across the spectrum utilize knowledge management software to organize their internal practices and external knowledge bases. **Onboarding Employees —** Knowledge management software is also helpful in the process of onboarding and training new employees. Instead of taking hours out of the day to respond to every new thought and question that arises, new employees can look to knowledge management software for answers. They can search within the tool to see if the information they seek has been documented before. This encourages an environment where employees seek answers first and ask questions later. **Veteran Employees —** Knowledge management software helps companies retain information that valued employees, managers, and other company members have developed and recorded over time. This is useful for businesses that don’t want to lose or misplace knowledge when an employee inevitably moves on to another company or to a role within the same company. Information can be archived so even old, outdated information can be stored for future reference. **Customers —** Customers with questions about a product or service will often turn to a company’s website for a knowledge base on their offering. This knowledge base can be built by the company themselves or with additional insight from other customers. Customer insight is crucial since they share the same perspective and can provide other customers with advice with that perspective in mind. ### Kinds of Knowledge Management Software Knowledge management tools can look very different based on their intended use case. Those meant for internal use will offer a different set of features compared to those intended for external use. However, at their core, these tools are essentially the same in how they create, store, and look for content. **Internal Knowledge Base —** The most common usage for a knowledge management system is for internal information and practices. Internal knowledge bases will often require a login from a company email or from an email given express access to the knowledge base. Companies will use knowledge management systems to archive repetitive tasks, business practices, and company information. **External Knowledge Base —** External knowledge management systems are often hosted on a company’s website or on a separate website solely devoted to the knowledge base. Unlike internal knowledge management tools, these usually don’t require a login. While some knowledge bases are curated solely by the company itself, some will allow users to post tips or answer questions other users have. This creates a knowledge base the average consumer can contribute to, engaging them with the product in unexpected ways. **Hybrid Knowledge Base —** While most knowledge management systems can be used internally or externally at a company’s discretion, some products host both and intentionally provide different functions for each type. These products are dual-sided, with one set of features for internal use and another for external use. This makes for one cohesive knowledge base solution, both internal and external, hosted through one application. ### Knowledge Management Software Features **Q and A —** Provides forums where employees of various levels can share expertise and processes. **Searchable —** Incorporates a search bar to help navigate users to appropriate content. **Public vs Private —** Offers the choice to make a conversation private between specified contributors or open to the public. **File Viewing —** Stores and readies various file types for viewing. **Tagging —** Allows users to tag one another in file data or comments for easier search and referencing. **Upload —** Lets users upload documents, photos, and various other file types from their personal devices for greater knowledge sharing. **Link Sharing —** Lets users direct one another via customized links, foregoing a lengthy search process. **Comments —** Allows users to leave notes or comments on various file types for eventual reference. ### Software and Services Related to Knowledge Management Software **Business Content Management —** [Business content management software](https://www.g2.com/categories/business-content-management) will often integrate with knowledge management systems, allowing users to pull documents or assets from a BCM and attach the documentation in the knowledge base. This creates a fluid process of knowledge gathering and document acquisition for employees. **Enterprise Content Management —** [Enterprise content management (ECM) software](https://www.g2.com/categories/enterprise-content-management-ecm) integrates with knowledge management systems in the same way that business content management software does. Knowledge management tools will allows users to link back to or attach content from an ECM so documents mentioned in the knowledge base can be quickly pulled up. **Customer Self-Service —** Some [customer self-service software](https://www.g2.com/categories/customer-self-service) include the same features of a knowledge management system. Customer self-service tools are more varied, but many knowledge management tools geared toward external uses will also be labeled customer self-service.