# Best Knowledge Management Software for Medium-Sized Businesses - Page 2

*By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)*


Products classified in the overall Knowledge Management category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Knowledge Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Knowledge Management category.

In addition to qualifying for inclusion in the Knowledge Management Software category, to qualify for inclusion in the Medium-Sized Business Knowledge Management Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.





## Top Knowledge Management Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [Slack](https://www.g2.com/products/slack/reviews) | 4.5/5.0 (37,451 reviews) | Searchable team knowledge with channel-based context | "[Intuitive Real-Time Collaboration with Powerful Integrations](https://www.g2.com/survey_responses/slack-review-13112760)" |
| 2 | [Confluence](https://www.g2.com/products/confluence/reviews) | 4.1/5.0 (4,246 reviews) | Jira-connected team knowledge and documentation | "[The Ultimate Source of Truth for Engineering and Product Teams](https://www.g2.com/survey_responses/confluence-review-12546661)" |
| 3 | [Notion](https://www.g2.com/products/notion/reviews) | 4.6/5.0 (11,110 reviews) | Relational knowledge bases with AI-queryable context | "[Notion: A Clean, Flexible All‑in‑One Workspace](https://www.g2.com/survey_responses/notion-review-13092021)" |
| 4 | [ClickUp](https://www.g2.com/products/clickup/reviews) | 4.6/5.0 (12,613 reviews) | Centralized knowledge with multi-view task hierarchy | "[ClickUp Keeps Projects Organized—AI Super Agents Save Time on Copywriting](https://www.g2.com/survey_responses/clickup-review-13120835)" |
| 5 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,493 reviews) | Endpoint knowledge with background-mode remediation | "[Turning Endpoint Management Into a Competitive Advantage](https://www.g2.com/survey_responses/ninjaone-review-8769111)" |
| 6 | [Scribe](https://www.g2.com/products/scribe/reviews) | 4.8/5.0 (898 reviews) | Click-capture SOP documentation with AI annotation | "[Detailed Screenshots, User-Friendly, and a Huge Upgrade from Manual Documentation](https://www.g2.com/survey_responses/scribe-review-12968483)" |
| 7 | [MaintainX](https://www.g2.com/products/maintainx/reviews) | 4.8/5.0 (1,528 reviews) | AI-assisted maintenance procedure and asset knowledge capture | "[Helping Transform Maintenance from Reactive to Proactive](https://www.g2.com/survey_responses/maintainx-review-12996913)" |
| 8 | [Connecteam](https://www.g2.com/products/connecteam/reviews) | 4.6/5.0 (3,491 reviews) | Deskless workforce knowledge and compliance distribution | "[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)" |
| 9 | [Guru](https://www.g2.com/products/guru/reviews) | 4.7/5.0 (2,260 reviews) | Verified knowledge delivery inside daily workflows | "[A fast and user-friendly knowledge platform with room to grow](https://www.g2.com/survey_responses/guru-review-11254414)" |
| 10 | [ABB Electronic Work Instructions](https://www.g2.com/products/abb-electronic-work-instructions/reviews) | 4.4/5.0 (51 reviews) | Paperless shopfloor SOPs with 3D work instructions | "[Easy Rollout and Instant Access to Digital Manuals](https://www.g2.com/survey_responses/abb-electronic-work-instructions-review-12496386)" |


## G2 Grid® for Knowledge Management Software
![G2 Grid® for Knowledge Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/knowledge-management/grids.png?focus%5B%5D=3437&focus%5B%5D=82623&focus%5B%5D=280&focus%5B%5D=25671&focus%5B%5D=112031&focus%5B%5D=162357&focus%5B%5D=12139&focus%5B%5D=25675)
Highlighted products: Slack, Notion, Confluence, NinjaOne, MaintainX, Scribe, Guru, and ClickUp.
Underlying data: [Grid® JSON](https://www.g2.com/categories/knowledge-management/grids.json?focus%5B%5D=slack&focus%5B%5D=notion&focus%5B%5D=confluence&focus%5B%5D=ninjaone&focus%5B%5D=maintainx&focus%5B%5D=scribe&focus%5B%5D=guru&focus%5B%5D=clickup&segment=mid-market)


## How Many Knowledge Management Software Products Does G2 Track?
**Total Products under this Category:** 461

### Category Stats (Jul 2026)
- **Average Rating**: 4.5/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Bettermode (+0.8%) - Among all products in this category, Bettermode recorded the largest rating increase compared to last month
*Last updated: July 17, 2026*


## How Does G2 Rank Knowledge Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 113,700+ Authentic Reviews
- 461+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.



---

**Sponsored**

### livepro Knowledge Management

livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1043&secure%5Bchosen_at%5D=2026-07-17T15%3A43%3A52Z&secure%5Bdisplayable_resource_id%5D=1043&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1043&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=55822&secure%5Bresource_id%5D=1043&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fknowledge-management%2Fmid-market%3Fpage%3D2&secure%5Btoken%5D=375fb75b22e89f2dfbc0ed78941cd8ef29a5c69cd17237a76f19daae2c5aabf8&secure%5Burl%5D=https%3A%2F%2Flivepro.com%2F&secure%5Burl_type%5D=book_demo)

---

## What Are the Top-Rated Knowledge Management Software Products in 2026?
### 1. [Document360](https://www.g2.com/products/document360/reviews)
Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform.


**Average Rating:** 4.7/5.0
**Total Reviews:** 525
**How Do G2 Users Rate Document360?**

- **Q & A:** 8.8/10 (Category avg: 8.6/10)

**Who Is the Company Behind Document360?**

- **Seller:** [Kovai Limited](https://www.g2.com/sellers/kovai-limited)
- **Company Website:** https://www.kovai.co/
- **Year Founded:** 2009
- **HQ Location:** London
- **Twitter:** @BizTalk360 (1,920 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/kovaico/ (330 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Technical Writer, Senior Technical Writer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Mid-Market, 39% Small-Business


#### What Are Document360's Pros and Cons?

**Pros:**

- Ease of Use (46 reviews)
- Features (31 reviews)
- Customer Support (29 reviews)
- Helpful (27 reviews)
- User Interface (27 reviews)

**Cons:**

- Missing Features (11 reviews)
- Editing Difficulties (10 reviews)
- Editing Limitations (9 reviews)
- Expensive (9 reviews)
- Limited Customization (9 reviews)


### What Do G2 Reviewers Say About Document360?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Document360, highlighting its user-friendly interface and efficient setup process.
- Users value the **versatile customization** and powerful features of Document360, enhancing their documentation systems seamlessly.
- Users value the **efficient customer support** from Document360, praising their fast resolution of issues and knowledgeable agents.
- Users highlight the **versatility and customization** of Document360, enabling seamless integration and enhanced documentation efficiency.
- Users value the **versatile and customizable user interface** of Document360, enhancing the overall user experience significantly.

**Cons:**

- Users desire improvements to **missing features** such as enhanced visual editing and better handling of long documents.
- Users find **editing difficulties** in Document360, noting issues with lag and formatting inconsistencies when working with documents.
- Users experience **editing limitations** with Document360, citing issues like lag and clunky tools when managing content.
- Users criticize Document360 for its **high costs** , noting that essential features are often locked behind expensive tiers.
- Users note that **limited customization** options make it challenging for non-developers to tailor their experience effectively.

#### What Are Recent G2 Reviews of Document360?

**"[Document360 Makes Knowledge Sharing Easy with Intuitive Management and Powerful Search](https://www.g2.com/survey_responses/document360-review-13065059)"**

**Rating:** 4.5/5.0 stars
*— Ravindra N.*

[Read full review](https://www.g2.com/survey_responses/document360-review-13065059)

---

**"[Simplifying Documentation Management with Document360](https://www.g2.com/survey_responses/document360-review-12229699)"**

**Rating:** 4.0/5.0 stars
*— Vignesh S.*

[Read full review](https://www.g2.com/survey_responses/document360-review-12229699)

---


#### What Are G2 Users Discussing About Document360?

- [What is Document360 used for?](https://www.g2.com/discussions/what-is-document360-used-for) - 1 comment

### 2. [Whale](https://www.g2.com/products/whale/reviews)
Turn scattered knowledge into scalable systems with Whale. Whale helps fast-growing teams capture processes, train employees, and answer questions — without the chaos of scattered docs or outdated wikis. What Whale Does: - AI process capture: Turn screen recordings, videos, or existing docs into structured SOPs in minutes - Alice (AI assistant): Employees get instant answers to "how do we do X?" in any language, any channel - Training built-in: Convert SOPs into onboarding flows and quizzes so people actually learn - Mobile-first access: QR codes and mobile app mean SOPs live where the work happens Why Teams Choose Whale: - Cut onboarding time by 50% by connecting training to live processes - Reduce documentation time by 70% with AI-powered capture - Keep knowledge current — not buried in Google Docs nobody reads Who Uses Whale: Operations leaders and HR teams at scaling companies (50-500 employees) who need to onboard faster and standardize without slowing down.


**Average Rating:** 4.8/5.0
**Total Reviews:** 197
**How Do G2 Users Rate Whale?**

- **Q & A:** 8.9/10 (Category avg: 8.6/10)

**Who Is the Company Behind Whale?**

- **Seller:** [Whale](https://www.g2.com/sellers/whale)
- **Company Website:** https://usewhale.io
- **Year Founded:** 2022
- **HQ Location:** Chicago, IL
- **Twitter:** @whale (18,657 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/usewhale/ (26 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 58% Small-Business, 39% Mid-Market


#### What Are Whale's Pros and Cons?

**Pros:**

- Ease of Use (32 reviews)
- Simple (15 reviews)
- Features (13 reviews)
- Intuitive (13 reviews)
- Easy Access (12 reviews)

**Cons:**

- Limited Customization (3 reviews)
- Lack of Customization (2 reviews)
- Lack of Information (2 reviews)
- Limited Access (2 reviews)
- Missing Features (2 reviews)


### What Do G2 Reviewers Say About Whale?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Whale, finding it intuitive and simple to navigate for all tasks.
- Users love the **ease of use** of Whale, which streamlines documenting and sharing training materials effortlessly.
- Users love the **user-friendly interface and efficient content organization** of Whale, enhancing their productivity and ease of access.
- Users love the **intuitive interface** of Whale, praising its cleanliness and ease for training and organization.
- Users value the **easy access** to information and streamlined processes that enhance productivity and training efficiency with Whale.

**Cons:**

- Users find the **limited customization options** frustrating, wishing for more control over permissions and access.
- Users find the **lack of customization** in Whale limits control over permissions, affecting their workflow efficiency.
- Users find a **lack of information** regarding AI tools, wishing for better integration and support within Whale.
- Users find **limited access** frustrating, complicating user control and file connections, especially in smaller companies.
- Users highlight the **missing features** of Whale, specifically individual training records and connectivity options.

#### What Are Recent G2 Reviews of Whale?

**"[Whale Keeps Department Training Organized with Boards, Libraries, and Playbooks](https://www.g2.com/survey_responses/whale-review-12655640)"**

**Rating:** 5.0/5.0 stars
*— Ketan T.*

[Read full review](https://www.g2.com/survey_responses/whale-review-12655640)

---

**"[Effortless SOP Management with Stellar AI Search](https://www.g2.com/survey_responses/whale-review-12692822)"**

**Rating:** 5.0/5.0 stars
*— Jitender T.*

[Read full review](https://www.g2.com/survey_responses/whale-review-12692822)

---


#### What Are G2 Users Discussing About Whale?

- [How has Whale supported your team’s knowledge sharing, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-whale-supported-your-team-s-knowledge-sharing-and-what-features-do-you-find-most-valuable)
- [What is Whale used for?](https://www.g2.com/discussions/what-is-whale-used-for) - 1 comment

### 3. [Slab](https://www.g2.com/products/slab/reviews)
Slab is a modern knowledge hub and wiki that helps teams unlock their full potential through shared learning and documentation. Slab features a beautiful, easy-to-use editor, dozens of integrations like Slack, GitHub and Google, and blazing-fast search, both across Slab and across your integrated apps. No matter where it lives, the knowledge you need to do your best work is just a click away!


**Average Rating:** 4.6/5.0
**Total Reviews:** 300
**How Do G2 Users Rate Slab?**

- **Q & A:** 8.1/10 (Category avg: 8.6/10)

**Who Is the Company Behind Slab?**

- **Seller:** [Slab, Inc](https://www.g2.com/sellers/slab-inc)
- **Company Website:** https://slab.com
- **Year Founded:** 2016
- **HQ Location:** San Francisco, California
- **Twitter:** @SLAB (1,250 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/12902672/ (19 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Software Engineer, Account Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small-Business, 37% Mid-Market


#### What Are Slab's Pros and Cons?

**Pros:**

- Ease of Use (22 reviews)
- Daily Use (9 reviews)
- Integrations (9 reviews)
- Easy Integrations (7 reviews)
- Easy Access (6 reviews)

**Cons:**

- Limited Customization (3 reviews)
- Learning Curve (2 reviews)
- Limited Functionality (2 reviews)
- Missing Features (2 reviews)
- Overwhelming (2 reviews)


### What Do G2 Reviewers Say About Slab?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Slab's **ease of use** enhances productivity by simplifying digital information access and sharing across devices.
- Users find Slab to be a **reliable and effective research tool** that enhances professional knowledge and skills effortlessly.
- Users value Slab's **seamless integrations** with various systems, enhancing collaboration and improving productivity across teams.
- Users find **easy integrations** with devices and systems to enhance their research and learning experiences on Slab.
- Users value the **easy access** of Slab, enhancing their ability to efficiently find and share information.

**Cons:**

- Users find the **limited customization** options challenging for consistent formatting and permissions control across documents.
- Users find that the **learning curve** for Slab can be challenging due to unfamiliar terminology and limited customization.
- Users find Slab's **limited functionality** in permissions and mobile experience can hinder productivity and user experience.
- Users find Slab **lacking essential features** , with limitations in advanced functionalities and a cumbersome mobile experience.
- Users find Slab to be **overwhelming for new users** due to its extensive features and complex layout.

#### What Are Recent G2 Reviews of Slab?

**"[Slab: the system with the best information to improve the quality of all your work.](https://www.g2.com/survey_responses/slab-review-11918943)"**

**Rating:** 5.0/5.0 stars
*— Namir A.*

[Read full review](https://www.g2.com/survey_responses/slab-review-11918943)

---

**"[Slab, a top quality digital search and research center for businesses.](https://www.g2.com/survey_responses/slab-review-11934741)"**

**Rating:** 5.0/5.0 stars
*— Ase T.*

[Read full review](https://www.g2.com/survey_responses/slab-review-11934741)

---


#### What Are G2 Users Discussing About Slab?

- [What is Slab used for?](https://www.g2.com/discussions/what-is-slab-used-for)

### 4. [Aha!](https://www.g2.com/products/aha/reviews)
Aha! is the world's #1 product management software. We help more than 1 million product builders to bring their strategy to life. Our integrated tools empower teams to go from discovery to delivery with AI. The suite includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Builder, Aha! Develop, Aha! Teamwork, and Aha! Knowledge. Product teams rely on our expertise, Elle (the AI assistant), and training programs via Aha! Academy to do their best work. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1.5M to people in need through Aha! Cares. Learn more at www.aha.io.


**Average Rating:** 4.4/5.0
**Total Reviews:** 357
**How Do G2 Users Rate Aha!?**

- **Q & A:** 10.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind Aha!?**

- **Seller:** [Aha! Labs](https://www.g2.com/sellers/aha-labs)
- **Company Website:** https://www.aha.io/
- **Year Founded:** 2013
- **HQ Location:** Menlo Park, CA
- **Twitter:** @aha_io (22,142 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3110591/ (143 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Product Manager, Senior Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 47% Mid-Market, 31% Enterprise


#### What Are Aha!'s Pros and Cons?

**Pros:**

- Customer Support (26 reviews)
- Ease of Use (22 reviews)
- Features (18 reviews)
- Integrations (17 reviews)
- Customization (16 reviews)

**Cons:**

- Learning Curve (13 reviews)
- Limited Features (9 reviews)
- Missing Features (9 reviews)
- Difficult Navigation (8 reviews)
- Learning Difficulty (8 reviews)


### What Do G2 Reviewers Say About Aha!?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **exceptional customer support** of Aha! during implementation and trial phases, greatly enhancing their experience.
- Users appreciate the **ease of use** of Aha!, enjoying its intuitive design and seamless integration for project management.
- Users appreciate the **clear presentation of features and intuitive management** , enhancing their product development process seamlessly.
- Users value the **excellent integrations** with Azure DevOps, enhancing their workflow and overall productivity with Aha!
- Users value the **customization options** in Aha!, allowing seamless integration and adaptation to specific workflows and needs.

**Cons:**

- Users face a **steep learning curve** with Aha!, as finding settings can be time-consuming and unintuitive.
- Users find Aha! offers **limited features** that are often overshadowed by more specialized tools like Asana and Miro.
- Users find Aha! lacking in **key features** , which hampers collaboration and necessitates reliance on other tools.
- Users face **difficult navigation** issues with Aha!, struggling to locate settings and understand different workspaces.
- Users find the **learning difficulty** to navigate Aha! challenging, requiring time to become familiar with its features.

#### What Are Recent G2 Reviews of Aha!?

**"[Powerful feedback platform with great integrations and excellent customer support](https://www.g2.com/survey_responses/aha-review-12876138)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Computer Software*

[Read full review](https://www.g2.com/survey_responses/aha-review-12876138)

---

**"[Powerful Collaboration Platform with AI, Custom Workflows, and Easy Roadmapping](https://www.g2.com/survey_responses/aha-review-12769863)"**

**Rating:** 4.5/5.0 stars
*— Konjengbam  M.*

[Read full review](https://www.g2.com/survey_responses/aha-review-12769863)

---


#### What Are G2 Users Discussing About Aha!?

- [What is Aha! used for?](https://www.g2.com/discussions/what-is-aha-used-for)
- [How do you create a roadmap in Aha?](https://www.g2.com/discussions/how-do-you-create-a-roadmap-in-aha)
- [What is AHA roadmap software?](https://www.g2.com/discussions/what-is-aha-roadmap-software) - 1 comment
- [What does AHA software do?](https://www.g2.com/discussions/what-does-aha-software-do) - 1 comment
- [What is a feature in Aha?](https://www.g2.com/discussions/what-is-a-feature-in-aha) - 2 comments

### 5. [Seismic Enablement Cloud](https://www.g2.com/products/seismic-enablement-cloud/reviews)
Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Seismic's Content solutions help revenue teams find, personalize, and deliver high-impact, compliant assets that accelerate buyer engagement and drive outcomes at scale. Trusted by approximately 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more at seismic.com. To learn more, visit Seismic.com and follow us on LinkedIn, Twitter and Instagram.


**Average Rating:** 4.6/5.0
**Total Reviews:** 1,754
**How Do G2 Users Rate Seismic Enablement Cloud?**

- **Q & A:** 8.5/10 (Category avg: 8.6/10)

**Who Is the Company Behind Seismic Enablement Cloud?**

- **Seller:** [Seismic](https://www.g2.com/sellers/seismic)
- **Year Founded:** 2010
- **HQ Location:** San Diego, CA
- **Twitter:** @SeismicSoftware (3,806 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2746866/ (1,329 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Account Executive, Account Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Enterprise, 30% Mid-Market


#### What Are Seismic Enablement Cloud's Pros and Cons?

**Pros:**

- Ease of Use (65 reviews)
- Document Management (25 reviews)
- Helpful (24 reviews)
- Content Management (22 reviews)
- Easy Sharing (21 reviews)

**Cons:**

- Poor Search Functionality (17 reviews)
- Learning Curve (16 reviews)
- Filtering Issues (12 reviews)
- Navigation Difficulty (12 reviews)
- Steep Learning Curve (12 reviews)


### What Do G2 Reviewers Say About Seismic Enablement Cloud?
*AI-generated summary from verified user reviews*

**Pros:**

- Users highlight the **ease of use** of Seismic, ensuring quick access to essential content and effective organization.
- Users value the **easy document filtering** in Seismic, simplifying access to essential marketing content and insights.
- Users find Seismic Enablement Cloud's **centralized access to sales materials** enhances collaboration and efficiency significantly.
- Users value the **centralization of up-to-date sales materials** in Seismic, streamlining content access and sharing.
- Users value the **easy sharing** capabilities of Seismic, allowing quick access to personalized content and insights.

**Cons:**

- Users find the **poor search functionality** of Seismic Enablement Cloud challenging, hindering quick access to relevant content.
- Users find the **learning curve steep** , often struggling with navigation and training within the Seismic Enablement Cloud.
- Users find **filtering issues** in Seismic Enablement Cloud hinder navigation and access to relevant content.
- Users find **navigation difficult** , as slow loading times and lack of search features hinder quick access to important content.
- Users note a **steep learning curve** with Seismic Enablement Cloud, complicating training and implementation for sales teams.

#### What Are Recent G2 Reviews of Seismic Enablement Cloud?

**"[Seismic Makes Sales Content Easy, Professional, and Field-Ready](https://www.g2.com/survey_responses/seismic-enablement-cloud-review-12639441)"**

**Rating:** 5.0/5.0 stars
*— Rachel C.*

[Read full review](https://www.g2.com/survey_responses/seismic-enablement-cloud-review-12639441)

---

**"[Intelligent Automation That Streamlines Workflow and Collaboration](https://www.g2.com/survey_responses/seismic-enablement-cloud-review-12639344)"**

**Rating:** 5.0/5.0 stars
*— Diksha S.*

[Read full review](https://www.g2.com/survey_responses/seismic-enablement-cloud-review-12639344)

---


#### What Are G2 Users Discussing About Seismic Enablement Cloud?

- [How do I utilize Seismic’s content personalization features effectively for sales enablement?](https://www.g2.com/discussions/how-do-i-utilize-seismic-s-content-personalization-features-effectively-for-sales-enablement)
- [What is Seismic used for?](https://www.g2.com/discussions/what-is-seismic-used-for)
- [Who owns seismic software?](https://www.g2.com/discussions/who-owns-seismic-software)
- [What is seismic sales enablement?](https://www.g2.com/discussions/what-is-seismic-sales-enablement)
- [How much does seismic cost?](https://www.g2.com/discussions/how-much-does-seismic-cost) - 3 comments

### 6. [livepro Knowledge Management](https://www.g2.com/products/livepro-knowledge-management/reviews)
livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies.


**Average Rating:** 4.8/5.0
**Total Reviews:** 167
**How Do G2 Users Rate livepro Knowledge Management?**

- **Q & A:** 9.7/10 (Category avg: 8.6/10)

**Who Is the Company Behind livepro Knowledge Management?**

- **Seller:** [livepro](https://www.g2.com/sellers/livepro)
- **Company Website:** https://livepro.com/
- **Year Founded:** 2001
- **HQ Location:** North Sydney, NSW
- **Twitter:** @liveprosoftware (100 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2324422/ (37 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Knowledge Specialist
- **Top Industries:** Government Administration, Insurance
- **Company Size:** 46% Mid-Market, 21% Enterprise


#### What Are livepro Knowledge Management's Pros and Cons?

**Pros:**

- Ease of Use (73 reviews)
- Knowledge Base (55 reviews)
- Helpful (45 reviews)
- Intuitive (36 reviews)
- Features (33 reviews)

**Cons:**

- Inefficient Search (10 reviews)
- Inefficient Search Function (9 reviews)
- Improvement Needed (8 reviews)
- Poor Search Functionality (8 reviews)
- Search Functionality (8 reviews)


### What Do G2 Reviewers Say About livepro Knowledge Management?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **intuitive and user-friendly design** of livepro Knowledge Management, enhancing productivity and customer experience.
- Users appreciate the **user-friendly interface** of livepro Knowledge Management, enhancing their experience and efficiency in finding information.
- Users appreciate the **user-friendly interface** of livepro Knowledge Management, facilitating ease of use and effective communication.
- Users love the **intuitive search function** in Livepro, enabling quick access to accurate information for enhanced customer support.
- Users appreciate the **user-friendly interface and seamless integration** of livepro Knowledge Management, enhancing efficiency and collaboration.

**Cons:**

- Users find the **inefficient search** function frustrating, struggling to locate specific information quickly amid excessive results.
- Users struggle with the **inefficient search function** , often resulting in overwhelming results and difficulty finding specific information.
- Users note that **improvement is needed** in AI accuracy and article editing processes for a smoother experience.
- Users find the **poor search functionality** frustrating, making it difficult to locate specific information efficiently.
- Users find the **search functionality lacking** , often overwhelmed by irrelevant results and slow loading times.

#### What Are Recent G2 Reviews of livepro Knowledge Management?

**"[Knowledge Management  Systems Specialist](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903)"**

**Rating:** 4.5/5.0 stars
*— Joy E.*

[Read full review](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12189903)

---

**"[From 5-Inch Binders to Real-Time Answers: Ditching Desk Clutter with LivePro](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12531030)"**

**Rating:** 4.5/5.0 stars
*— Carly M.*

[Read full review](https://www.g2.com/survey_responses/livepro-knowledge-management-review-12531030)

---


#### What Are G2 Users Discussing About livepro Knowledge Management?

- [What is livepro Knowledge Management used for?](https://www.g2.com/discussions/what-is-livepro-knowledge-management-used-for)
- [What are the knowledge management tools?](https://www.g2.com/discussions/what-are-the-knowledge-management-tools)
- [What is the best knowledge management software?](https://www.g2.com/discussions/what-is-the-best-knowledge-management-software)
- [What is Livepro?](https://www.g2.com/discussions/what-is-livepro)
- [What are the features of knowledge management?](https://www.g2.com/discussions/what-are-the-features-of-knowledge-management)

### 7. [KnowledgeOwl](https://www.g2.com/products/knowledgeowl/reviews)
KnowledgeOwl: The Easiest Way for your Customers and Employees to Find Answers KnowledgeOwl is comprehensive knowledge management software built for organizations that need powerful features without unnecessary complexity. We're customer-first and AI-forward, creating solutions that solve real challenges for real teams. What We Do: Build searchable, scalable knowledge bases for any audience—customer-facing help centers, internal documentation, training resources, or hybrid solutions serving multiple audiences simultaneously. From growing startups to established enterprises, KnowledgeOwl provides a centralized information hub that evolves with your organization. Core Capabilities: Flexible Access Controls: Create public knowledge bases for customers, private ones for internal teams, or hybrid solutions with granular permissions—all from one platform. AI-Assisted Search: Readers find answers through our AI chatbot, semantic search, keyword search, or by browsing your knowledge base structure—whatever method works best for them. Complete Customization: Match your brand identity with fully customizable themes, CSS, and design options that make your knowledge base feel native to your website. Actionable Analytics: Track article performance, search behavior, user engagement, and content gaps with detailed insights that drive continuous improvement. Intuitive Interface: Clean, straightforward design that content creators and end-users consistently praise. Creating, managing, and finding information is genuinely easy. Who Uses KnowledgeOwl? Organizations across every industry: SaaS companies reducing support volume, healthcare organizations standardizing procedures, financial services ensuring compliance, manufacturers preserving institutional knowledge, energy companies documenting complex systems, and nonprofits scaling their impact. Every company has information they need to share, we ensure you can do so with ease! The KnowledgeOwl Difference We solve actual problems rather than adding complexity. Every feature is built with real user workflows in mind—which is why teams consistently find KnowledgeOwl both powerful and refreshingly simple. Our platform scales effortlessly whether you're documenting processes for 10 people or building comprehensive resource centers for thousands. We're not just software; we're your partner in creating a more informed, efficient organization. Results You'll See: Reduce repetitive support tickets, accelerate employee onboarding, standardize cross-team processes, preserve critical institutional knowledge, and improve customer self-service—all while giving your team a knowledge management solution they'll actually enjoy using. Transform information chaos into organized, accessible knowledge that drives measurable results.Give us a whirl, and we'll give you a hand in getting set up!


**Average Rating:** 4.6/5.0
**Total Reviews:** 133
**How Do G2 Users Rate KnowledgeOwl?**

- **Q & A:** 8.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind KnowledgeOwl?**

- **Seller:** [KnowledgeOwl](https://www.g2.com/sellers/knowledgeowl)
- **Year Founded:** 2015
- **HQ Location:** Broomfield, CO
- **LinkedIn® Page:** https://www.linkedin.com/company/knowledgeowl/ (10 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Technical Writer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 47% Mid-Market, 31% Small-Business


#### What Are KnowledgeOwl's Pros and Cons?

**Pros:**

- Ease of Use (9 reviews)
- Customer Support (7 reviews)
- Features (7 reviews)
- Helpful (6 reviews)
- Easy Setup (5 reviews)

**Cons:**

- Learning Curve (1 reviews)
- Limited Customization (1 reviews)
- Limited Functionality (1 reviews)
- Limited Options (1 reviews)
- Limited Reporting (1 reviews)


### What Do G2 Reviewers Say About KnowledgeOwl?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find KnowledgeOwl's **ease of use** exceptional, making onboarding and daily tasks seamless and intuitive.
- Users commend KnowledgeOwl for its **exceptional customer support** , highlighting quick responses and helpful solutions every time.
- Users appreciate the **user-friendly features** of KnowledgeOwl, making knowledge management straightforward and effective.
- Users find KnowledgeOwl's **exceptional support** and intuitive design makes knowledge management smooth and effective.
- Users find the **easy setup** of KnowledgeOwl remarkably straightforward, facilitating smooth integration and quick onboarding.

**Cons:**

- Users face a **small learning curve** with the WYSIWYG editor, especially if accustomed to traditional document tools.
- Users desire more **flexibility in reporting** for comprehensive insights into user interaction with the help system.
- Users find the **limited functionality** of KnowledgeOwl frustrating, especially regarding SSO capabilities across knowledge bases.
- Users feel the **limited options** in KnowledgeOwl require cumbersome workarounds for essential features like image enlargement and language support.
- Users note the **limited reporting** capabilities in KnowledgeOwl, though improvements have been made recently.

#### What Are Recent G2 Reviews of KnowledgeOwl?

**"[User-Friendly Platform with Incredibly Responsive, Customer-Driven Support](https://www.g2.com/survey_responses/knowledgeowl-review-12839163)"**

**Rating:** 5.0/5.0 stars
*— Louise S.*

[Read full review](https://www.g2.com/survey_responses/knowledgeowl-review-12839163)

---

**"[Intuitive and Customizable Help System with Room for Reporting Improvements](https://www.g2.com/survey_responses/knowledgeowl-review-8766056)"**

**Rating:** 4.0/5.0 stars
*— Jacquie W.*

[Read full review](https://www.g2.com/survey_responses/knowledgeowl-review-8766056)

---



### 8. [Limble](https://www.g2.com/products/limble/reviews)
Limble is a mobile-first CMMS (Computerized Maintenance Management System) that helps teams take control of their maintenance operations, no paperwork, no chaos, no guesswork. From preventive maintenance to spare parts inventory, Limble gives maintenance teams the clarity and control they need to get more done, with less stress. Trusted by over 50,000 maintenance professionals at companies like Nike, Sony, Mitsubishi, General Mills, and Unilever, and recipient of 40+ G2 Winter 2026 awards, like Easiest To Do Business With and Best Usability. Limble helps you: Eliminate 100% of your paper clutter with a fully mobile experience Boost team productivity by 41% with smart task scheduling and prioritization Cut equipment downtime by 37% with preventive and predictive maintenance Reduce spare parts costs by 29% with built-in inventory management Extend asset lifespan by 23% using powerful EAM capabilities Key Features: Work Request Portal Automated Preventive & Predictive Maintenance Interactive SOP Checklists Mobile Work Order Management Asset & Spare Parts Tracking Purchasing & Vendor Management Custom Dashboards & Reports 24/7 Tech Support with a Dedicated Rep


**Average Rating:** 4.8/5.0
**Total Reviews:** 680
**How Do G2 Users Rate Limble?**

- **Q & A:** 8.4/10 (Category avg: 8.6/10)

**Who Is the Company Behind Limble?**

- **Seller:** [Limble](https://www.g2.com/sellers/limble)
- **Company Website:** https://limble.com/
- **Year Founded:** 2015
- **HQ Location:** Lehi, UT
- **Twitter:** @LimbleCMMS (461 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/limble-cmms/ (240 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Maintenance Manager, Maintenance Supervisor
- **Top Industries:** Manufacturing, Food Production
- **Company Size:** 57% Mid-Market, 30% Small-Business


#### What Are Limble's Pros and Cons?

**Pros:**

- Ease of Use (178 reviews)
- Customer Support (94 reviews)
- Implementation Ease (73 reviews)
- Intuitive (66 reviews)
- Efficiency (57 reviews)

**Cons:**

- Missing Features (25 reviews)
- Feature Limitations (22 reviews)
- Limited Customization (21 reviews)
- Learning Curve (20 reviews)
- Data Management Issues (19 reviews)


### What Do G2 Reviewers Say About Limble?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find the **ease of use** of Limble exceptional, especially for frequent daily tasks and parts management.
- Users value the **effective customer support** of Limble, appreciating quick resolutions that minimize downtime and enhance usability.
- Users highlight Limble's **implementation ease** , noting its intuitive setup and quick onboarding process for new users.
- Users appreciate Limble's **intuitive design** , making it easy for anyone to use with minimal training required.
- Users value the **efficiency** of Limble, enjoying its user-friendly design and responsive support for seamless operations.

**Cons:**

- Users note the **missing features** in Limble, such as weak reporting and lack of multi-currency support.
- Users find the **reporting system and functionality limited** , affecting the overall efficiency of asset management and maintenance.
- Users find the **limited customization** options frustrating, making it hard to tailor reports and schedules effectively.
- Users find the **learning curve steep** with setup and customization, requiring time to navigate the system effectively.
- Users experience **data management issues** with scheduling and customization in Limble, which can complicate asset setup.

#### What Are Recent G2 Reviews of Limble?

**"[Simple to Learn, Fast Responses, and Excellent Customer Success Support](https://www.g2.com/survey_responses/limble-review-12914944)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Facilities Services*

[Read full review](https://www.g2.com/survey_responses/limble-review-12914944)

---

**"[Limble CMMS Streamlines Preventive Maintenance with Exceptional Support](https://www.g2.com/survey_responses/limble-review-12276809)"**

**Rating:** 5.0/5.0 stars
*— Ellen G.*

[Read full review](https://www.g2.com/survey_responses/limble-review-12276809)

---


#### What Are G2 Users Discussing About Limble?

- [What are the basic of CMMS modules?](https://www.g2.com/discussions/limble-cmms-what-are-the-basic-of-cmms-modules) - 1 comment
- [What is the benefit of a CMMS?](https://www.g2.com/discussions/limble-cmms-what-is-the-benefit-of-a-cmms) - 1 comment
- [What is preventive maintenance software?](https://www.g2.com/discussions/what-is-preventive-maintenance-software)
- [What are the features of CMMS?](https://www.g2.com/discussions/limble-cmms-what-are-the-features-of-cmms) - 1 comment

### 9. [Vevox](https://www.g2.com/products/vevox/reviews)
Vevox is a real-time polling and anonymous Q&A platform for employee engagement. Rated #1 by users across Trustpilot, G2, and Capterra, Vevox makes online and in-person meetings & classes unmissable by providing participants, wherever they are located, the opportunity to have an equal say. Participants can freely interact by using the Vevox App or integrations to answer polls or contribute to Q&A’s through their smartphones or laptops. Giving your staff a voice and hearing their feedback has never been easier, or more inclusive. What makes it so good? Vevox is the most intuitive employee engagement technology there is, with user friendly features that have been fine-tuned in partnership with customers just like you. Vevox users say their hybrid comms meetings have been transformed. Getting started is quick and easy and the platform can run independently as a standalone tool, or seamlessly integrates with your existing meeting tech, including Microsoft Teams, Zoom, PowerPoint and other technologies, offering a one-stop solution to running successful and engaging hybrid meetings. Make your meetings more interactive, democratic – and more fun!


**Average Rating:** 4.7/5.0
**Total Reviews:** 448
**How Do G2 Users Rate Vevox?**

- **Q & A:** 9.6/10 (Category avg: 8.6/10)

**Who Is the Company Behind Vevox?**

- **Seller:** [Vevox](https://www.g2.com/sellers/vevox)
- **Company Website:** https://vevox.com
- **Year Founded:** 2016
- **HQ Location:** Oakhanger, GB
- **Twitter:** @Vevoxapp (2,564 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/17942170 (22 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Senior Lecturer, Director
- **Top Industries:** Higher Education, Pharmaceuticals
- **Company Size:** 40% Enterprise, 29% Small-Business


#### What Are Vevox's Pros and Cons?

**Pros:**

- Ease of Use (170 reviews)
- Engagement (105 reviews)
- Features (94 reviews)
- Interactive Engagement (82 reviews)
- Interactive Polling (81 reviews)

**Cons:**

- PowerPoint Integration (24 reviews)
- PowerPoint Issues (24 reviews)
- Missing Features (21 reviews)
- Limited Customization (20 reviews)
- Integration Issues (19 reviews)


### What Do G2 Reviewers Say About Vevox?
*AI-generated summary from verified user reviews*

**Pros:**

- Users love the **ease of use** of Vevox, enhancing engagement and interaction in meetings and classrooms.
- Users commend Vevox for its ability to create a **highly interactive and engaging environment** for all participants.
- Users appreciate the **engaging interactivity** of Vevox, enhancing participation in lectures and meetings while being easy to use.
- Users highlight the **highly interactive engagement** of Vevox, fostering inclusivity and active participation in learning environments.
- Users value the **highly interactive polling** of Vevox, enhancing engagement and inclusivity in various learning environments.

**Cons:**

- Users express concern over **limited layout control** for Vevox slides in PowerPoint, affecting question visibility and aesthetics.
- Users express frustration with **limited layout control** in Vevox's PowerPoint add-in, affecting display and customization options.
- Users find **missing features** in Vevox, particularly lacking options for team competition and user reply capabilities.
- Users feel that the **limited customization** options hinder branding and flexibility in utilizing Vevox's features effectively.
- Users experience **integration issues** with Vevox, facing limitations and confusion between the app and PowerPoint features.

#### What Are Recent G2 Reviews of Vevox?

**"[Makes Health Educational Sessions More Interactive and Engaging](https://www.g2.com/survey_responses/vevox-review-12962133)"**

**Rating:** 5.0/5.0 stars
*— Ishan S.*

[Read full review](https://www.g2.com/survey_responses/vevox-review-12962133)

---

**"[Excellent Platform for Interactive Lectures](https://www.g2.com/survey_responses/vevox-review-11152830)"**

**Rating:** 4.5/5.0 stars
*— João José C.*

[Read full review](https://www.g2.com/survey_responses/vevox-review-11152830)

---


#### What Are G2 Users Discussing About Vevox?

- [What is Vevox used for?](https://www.g2.com/discussions/what-is-vevox-used-for) - 1 comment
- [Is Vevox really anonymous?](https://www.g2.com/discussions/is-vevox-really-anonymous) - 1 comment
- [Is Vevox free?](https://www.g2.com/discussions/is-vevox-free) - 1 comment
- [What is Vevox app?](https://www.g2.com/discussions/what-is-vevox-app) - 1 comment
- [What is Vevox?](https://www.g2.com/discussions/what-is-vevox) - 1 comment

### 10. [Tettra](https://www.g2.com/products/tettra/reviews)
Tettra is knowledge base software that organizes scattered company information to answer your team's repetitive questions right in Slack or our web app. It has a simple, user-friendly UI and integrates with Slack, Google Drive, Notion and more. Tettra also has a powerful context-driven search feature that lets you find any information in seconds. Many customer support and operations teams depend on Tettra for their internal documentation and answers. With Tettra, you'll get: • Q&A workflow to capture questions • Knowledge base to document answers • Knowledge management features to keep content up to date. • Integrations with chat tools to make sure your team actually uses Tettra Start your knowledge base today. Free for up to 10 users.


**Average Rating:** 4.7/5.0
**Total Reviews:** 159
**How Do G2 Users Rate Tettra?**

- **Q & A:** 8.7/10 (Category avg: 8.6/10)

**Who Is the Company Behind Tettra?**

- **Seller:** [Tettra](https://www.g2.com/sellers/tettra)
- **Year Founded:** 2015
- **HQ Location:** Somerville, MA
- **Twitter:** @tettra (1,151 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10319907/ (10 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Account Manager
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 50% Small-Business, 42% Mid-Market


#### What Are Tettra's Pros and Cons?

**Pros:**

- Ease of Use (26 reviews)
- Organization (24 reviews)
- Centralization (19 reviews)
- Intuitive (13 reviews)
- Easy Access (11 reviews)

**Cons:**

- Inefficient Search Functionality (3 reviews)
- Formatting Issues (2 reviews)
- Limited Customization (2 reviews)
- Poor Content Management (2 reviews)
- Difficult Automation (1 reviews)


### What Do G2 Reviewers Say About Tettra?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Tettra, enjoying its intuitive interface for efficient document management.
- Users love the **organization of information** in Tettra, enabling quick access to essential resources and updates.
- Users value the **centralization of information** in Tettra, making knowledge easily accessible and organized for teams.
- Users love Tettra for its **intuitive design** , enabling easy contributions and quick access to essential information.
- Users appreciate the **easy access** to organized information in Tettra, enabling quick document uploads and efficient searches.

**Cons:**

- Users find the **inefficient search functionality** of Tettra frustrating, hindering their ability to quickly access important information.
- Users find the **limited formatting options** in Tettra restrictive, affecting their ability to enhance content visually.
- Users find the **limited customization** options of Tettra restrict their ability to tailor it to team needs.
- Users find **poor content management** can hinder scalability and requires constant organization to maintain efficiency.
- Users find **difficult automation** hinders information retrieval, suggesting improvements for content organization would be beneficial.

#### What Are Recent G2 Reviews of Tettra?

**"[A Top Tool for Team Knowledge Management](https://www.g2.com/survey_responses/tettra-review-12065640)"**

**Rating:** 5.0/5.0 stars
*— Claire C.*

[Read full review](https://www.g2.com/survey_responses/tettra-review-12065640)

---

**"[Intuitive Platform for Organizing Knowledge](https://www.g2.com/survey_responses/tettra-review-11919262)"**

**Rating:** 5.0/5.0 stars
*— Jacob E.*

[Read full review](https://www.g2.com/survey_responses/tettra-review-11919262)

---


#### What Are G2 Users Discussing About Tettra?

- [What is your primary use case for Tettra, and how has it supported your team's knowledge management?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-tettra-and-how-has-it-supported-your-team-s-knowledge-management)
- [What does Tettra do?](https://www.g2.com/discussions/what-does-tettra-do) - 1 comment
- [What is Tettra Wiki?](https://www.g2.com/discussions/what-is-tettra-wiki) - 1 comment
- [How much does Tettra cost?](https://www.g2.com/discussions/how-much-does-tettra-cost) - 1 comment
- [What is Tettra used for?](https://www.g2.com/discussions/what-is-tettra-used-for) - 1 comment

### 11. [Stonly](https://www.g2.com/products/stonly/reviews)
Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/


**Average Rating:** 4.8/5.0
**Total Reviews:** 131
**How Do G2 Users Rate Stonly?**

- **Q & A:** 8.7/10 (Category avg: 8.6/10)

**Who Is the Company Behind Stonly?**

- **Seller:** [Stonly](https://www.g2.com/sellers/stonly)
- **Year Founded:** 2018
- **HQ Location:** Paris, FR
- **Twitter:** @stonly (3 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/stonly/ (64 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 58% Small-Business, 34% Mid-Market


#### What Are Stonly's Pros and Cons?

**Pros:**

- Ease of Use (9 reviews)
- Features (5 reviews)
- Helpful (5 reviews)
- Intuitive (5 reviews)
- Easy Implementation (4 reviews)

**Cons:**

- Missing Features (3 reviews)
- Lack of Features (2 reviews)
- Time Consumption (2 reviews)
- Button Issues (1 reviews)
- Chatbot Issues (1 reviews)


### What Do G2 Reviewers Say About Stonly?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend the **exceptional ease of use** of Stonly, facilitating efficient updates and clear navigation for guides.
- Users highlight the **exceptional support and ease of use** of Stonly, appreciating its powerful features and integration.
- Users appreciate the **user-friendly interface** of Stonly, enhancing communication and engagement with partners and customers.
- Users praise the **intuitive interface** of Stonly, making it easy to update and support customers effectively.
- Users value the **easy implementation** of Stonly, appreciating its seamless integration and user-friendly interface.

**Cons:**

- Users note a lack of **complementary features** , though these are not deemed critical for business operations.
- Users note the **lack of features** but acknowledge it doesn't impact their critical business needs significantly.
- Users find the **time consumption** related to managing multiple widgets and needing developer assistance to embed Stonly challenging.
- Users often express frustration with **button issues** that hinder functionality and affect user interaction significantly.
- Users struggle with **chatbot issues** , finding it challenging to integrate chat functions effectively with Stonly.

#### What Are Recent G2 Reviews of Stonly?

**"[I literally recommend them on every call I have with EVERY vendor and potential vendor](https://www.g2.com/survey_responses/stonly-review-10331547)"**

**Rating:** 5.0/5.0 stars
*— Thomas J.*

[Read full review](https://www.g2.com/survey_responses/stonly-review-10331547)

---

**"[It's the best](https://www.g2.com/survey_responses/stonly-review-10630489)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Financial Services*

[Read full review](https://www.g2.com/survey_responses/stonly-review-10630489)

---


#### What Are G2 Users Discussing About Stonly?

- [What is Stonly used for?](https://www.g2.com/discussions/what-is-stonly-used-for)

### 12. [M-Files](https://www.g2.com/products/m-files/reviews)
M-Files delivers Context-First Document Management with an AI-native, metadata-driven architecture that eliminates information chaos and improves productivity across the document lifecycle. By linking documents to the people, processes, clients, and projects that give them meaning, M-Files creates a unified, connected environment that accelerates decision-making, strengthens governance, and streamlines industry-specific workflows through advanced workflow automation and AI. M-Files is also the only document management system that is native to Microsoft 365. This unified solution extends Microsoft collaboration, Copilot, and Purview capabilities to curated M-Files content, enabling stronger security, more consistent compliance, and more accurate AI outcomes grounded in trusted, contextualized information. Organizations gain a seamless, future-ready environment that maximizes ROI on their Microsoft investments while supporting smarter and more efficient work across the business. Schedule a Demo: https://bit.ly/3O1SCm0 Free Trial: https://bit.ly/4ehlAsV


**Average Rating:** 4.4/5.0
**Total Reviews:** 229

**Who Is the Company Behind M-Files?**

- **Seller:** [M-Files Corporation](https://www.g2.com/sellers/m-files-corporation)
- **Year Founded:** 2002
- **HQ Location:** Austin, Texas
- **Twitter:** @M_Files (8,609 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/118361/ (842 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Project Manager, Director
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 48% Mid-Market, 41% Small-Business


#### What Are M-Files's Pros and Cons?

**Pros:**

- Ease of Use (93 reviews)
- Document Management (52 reviews)
- Easy Access (45 reviews)
- Data Management (39 reviews)
- Organization (39 reviews)

**Cons:**

- Learning Curve (32 reviews)
- Training Required (26 reviews)
- Slow Performance (19 reviews)
- Slow Loading (15 reviews)
- Outdated Features (13 reviews)


### What Do G2 Reviewers Say About M-Files?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **user-friendly interface** of M-Files, enhancing document management and simplifying navigation for everyone.
- Users value the **efficient organization and collaboration features** of M-Files, making document management effortless and streamlined.
- Users appreciate the **easy access** to files anytime, benefiting from quick, user-friendly features and secure storage.
- Users find M-Files enhances **data management** , making information retrieval significantly quicker and ensuring better organization.
- Users value the **organized structure** of M-Files, simplifying file management and enhancing workflow efficiency.

**Cons:**

- Users find the **learning curve steep** , requiring time and training for effective use of M-Files.
- Users found the **initial training required** to onboard on M-Files challenging, especially for those accustomed to traditional systems.
- Users experience **slow performance** with M-Files, particularly when handling large volumes of documents or complex searches.
- Users experience **slow loading** times with M-Files, especially when handling large documents or performing complex searches.
- Users find the **outdated features** of M-Files challenging, particularly the cluttered interface and inconsistent version compatibility.

#### What Are Recent G2 Reviews of M-Files?

**"[Reliable Platform for Managing Documents and Content Workflows](https://www.g2.com/survey_responses/m-files-review-12787325)"**

**Rating:** 5.0/5.0 stars
*— Ishan S.*

[Read full review](https://www.g2.com/survey_responses/m-files-review-12787325)

---

**"[Good Metadata Driven Document Management And Requires Planning Up Front](https://www.g2.com/survey_responses/m-files-review-12806906)"**

**Rating:** 4.5/5.0 stars
*— Kaleem A.*

[Read full review](https://www.g2.com/survey_responses/m-files-review-12806906)

---


#### What Are G2 Users Discussing About M-Files?

- [Is anyone else struggling with AI tagging and advanced workflows adding chaos instead of clarity?](https://www.g2.com/discussions/is-anyone-else-struggling-with-ai-tagging-and-advanced-workflows-adding-chaos-instead-of-clarity) - 1 comment, 1 upvote
- [How are you dealing with the older‑feeling desktop client and extra clicks in everyday work?](https://www.g2.com/discussions/how-are-you-dealing-with-the-older-feeling-desktop-client-and-extra-clicks-in-everyday-work) - 1 comment, 1 upvote
- [What are you doing to cope with slow performance on large data sets and in the cloud?](https://www.g2.com/discussions/what-are-you-doing-to-cope-with-slow-performance-on-large-data-sets-and-in-the-cloud) - 1 comment, 1 upvote
- [How are you helping new and non‑technical colleagues get over the M-Files learning curve?](https://www.g2.com/discussions/how-are-you-helping-new-and-non-technical-colleagues-get-over-the-m-files-learning-curve) - 1 comment, 1 upvote
- [Complex setup and constant metadata tweaks slow my rollout and ongoing work](https://www.g2.com/discussions/complex-setup-and-constant-metadata-tweaks-slow-my-rollout-and-ongoing-work) - 1 comment, 1 upvote

### 13. [Happeo](https://www.g2.com/products/happeo/reviews)
Happeo is a modern intranet solution that helps organizations centralize company information into one official place — so employees always know where to find what they need to get their work done. When knowledge is scattered across drives, email, and chat, people spend more time searching and asking around than actually getting work done. The same questions get asked repeatedly, new hires take too long to get up to speed, and no one can point to a single source of truth. At a certain point, the informal workarounds stop working — and the cost of scattered information becomes a real drag on execution. Happeo is built for desk-based teams that need a structured, searchable home for company knowledge — without a lengthy implementation or a dedicated intranet owner. It is particularly well-suited for organizations moving away from a patchwork of drives, email threads, and chat tools. New hires get a clear and consistent source of truth from day one, and teams stay aligned without relying on inboxes or chat to carry critical communication. Key features include pages that give teams a structured home for policies, processes, and resources; search that surfaces answers across company knowledge and connected tools; and channels that keep important company updates organized and visible so nothing gets buried in an overflowing inbox. AI-powered insights into missing, outdated, and incorrect content help teams keep their knowledge base accurate over time — not just at launch. The result is a trusted place for company knowledge that employees actually use — so less time is spent searching, and more time spent getting work done.


**Average Rating:** 4.5/5.0
**Total Reviews:** 150
**How Do G2 Users Rate Happeo?**

- **Q & A:** 8.8/10 (Category avg: 8.6/10)

**Who Is the Company Behind Happeo?**

- **Seller:** [Happeo](https://www.g2.com/sellers/happeo)
- **Year Founded:** 2017
- **HQ Location:** Helsinki, Helsinki
- **Twitter:** @happeoHQ (1,844 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10472126/ (67 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 69% Mid-Market, 17% Enterprise


#### What Are Happeo's Pros and Cons?

**Pros:**

- Ease of Use (5 reviews)
- Easy Integrations (5 reviews)
- Helpful (4 reviews)
- Integrations (4 reviews)
- Intuitive (4 reviews)

**Cons:**

- Lack of Information (3 reviews)
- Limited Options (3 reviews)
- Missing Features (3 reviews)
- Search Functionality (3 reviews)
- Search Limitations (3 reviews)


### What Do G2 Reviewers Say About Happeo?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Happeo to be **easy and intuitive to use** , with seamless integration and customizable options for their organization.
- Users love the **easy integrations** with Google and Microsoft, simplifying the setup and access to user profiles.
- Users appreciate the **intuitive ease of use** and effective integration, enhancing communication and collaboration significantly.
- Users love the **easy integrations** with Google and Microsoft, streamlining their workflows and enhancing collaboration.
- Users find Happeo to be **intuitive and user-friendly** , enhancing knowledge sharing and communication effortlessly across teams.

**Cons:**

- Users express a need for **more informative support** resources, highlighting limited self-help options and engagement features.
- Users feel that Happeo has **limited options** for engagement and functionality, impacting the overall user experience.
- Users desire **missing features** like polls, kudos, advanced analytics, and improved page editing for better engagement.
- Users find the **search functionality lacking** in Happeo, wishing for enhanced results and more informative support options.
- Users are frustrated by the **limited search functionality** , finding it insufficient for their needs and support information lacking.

#### What Are Recent G2 Reviews of Happeo?

**"[Easy to Navigate and Keeps Our HR and Company Details in One Place](https://www.g2.com/survey_responses/happeo-review-12774235)"**

**Rating:** 5.0/5.0 stars
*— Daniel O.*

[Read full review](https://www.g2.com/survey_responses/happeo-review-12774235)

---

**"[Happeo- A good to have service for your Organisation](https://www.g2.com/survey_responses/happeo-review-11498394)"**

**Rating:** 4.5/5.0 stars
*— Aman K.*

[Read full review](https://www.g2.com/survey_responses/happeo-review-11498394)

---


#### What Are G2 Users Discussing About Happeo?

- [What is Happeo used for?](https://www.g2.com/discussions/what-is-happeo-used-for)

### 14. [Shelf](https://www.g2.com/products/shelf-shelf/reviews)
Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens for questions and instantly suggests the best answers in search, self-service portals, web forms, chat, CRM, support apps, and contact center platforms. Identify gaps between questions and answers with Shelf analytics and automate content publishing to every channel. Rated #1 for ease of use.


**Average Rating:** 4.7/5.0
**Total Reviews:** 135
**How Do G2 Users Rate Shelf?**

- **Q & A:** 9.3/10 (Category avg: 8.6/10)

**Who Is the Company Behind Shelf?**

- **Seller:** [Shelf](https://www.g2.com/sellers/shelf)
- **Company Website:** https://shelf.io
- **HQ Location:** Stamford, CT
- **Twitter:** @shelf_io (1,226 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10614850/ (235 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 57% Mid-Market, 28% Enterprise


#### What Are Shelf's Pros and Cons?

**Pros:**

- Ease of Use (2 reviews)
- AI Features (1 reviews)
- AI Technology (1 reviews)
- Artificial Intelligence (1 reviews)
- Centralization (1 reviews)

**Cons:**

- Editing Difficulties (1 reviews)
- Editing Limitations (1 reviews)
- Inefficiency (1 reviews)
- Inefficient Search (1 reviews)
- Inefficient Search Function (1 reviews)


### What Do G2 Reviewers Say About Shelf?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of finding information** in Shelf, which saves time and keeps everything organized.
- Users benefit from Shelf's **AI optimization** , ensuring their chatbots provide accurate answers to all customer inquiries.
- Users appreciate how Shelf's **AI optimization** simplifies knowledge management, enhancing chatbot effectiveness for better responses.
- Users value Shelf for its ability to **optimize knowledge for AI chatbots** , ensuring accurate answers for all customers.
- Users appreciate the **centralization** of Shelf, enjoying easy access to information and streamlined processes in one place.

**Cons:**

- Users find the **editing difficulties** in Shelf challenging, especially when multiple collaborators need to work on a gem at once.
- Users find the **editing limitations** of Shelf challenging, as simultaneous edits by multiple users are not supported.
- Users find the **inefficiency in search functionality** of Shelf frustrating, often requiring extra effort to locate documents quickly.
- Users find the **inefficient search** in Shelf frustrating, as it complicates finding documents quickly when needed.
- Users find the **inefficient search function** frustrating as it often requires extra effort to find documents quickly.

#### What Are Recent G2 Reviews of Shelf?

**"[Great Clarity and Ease of Use You Can Rely on Again and Again](https://www.g2.com/survey_responses/shelf-review-12493143)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Leisure, Travel & Tourism*

[Read full review](https://www.g2.com/survey_responses/shelf-review-12493143)

---

**"[Keeps Everything Organized, But Search Could Be Smoother](https://www.g2.com/survey_responses/shelf-review-11832957)"**

**Rating:** 4.0/5.0 stars
*— Liza Marie  A.*

[Read full review](https://www.g2.com/survey_responses/shelf-review-11832957)

---


#### What Are G2 Users Discussing About Shelf?

- [What does Shelf do?](https://www.g2.com/discussions/what-does-shelf-do)
- [What advantages does commercial off the shelf software provide over custom software?](https://www.g2.com/discussions/what-advantages-does-commercial-off-the-shelf-software-provide-over-custom-software)
- [What is the difference between off the shelf and custom software?](https://www.g2.com/discussions/what-is-the-difference-between-off-the-shelf-and-custom-software)
- [Which software is usually available off the shelf?](https://www.g2.com/discussions/which-software-is-usually-available-off-the-shelf)

### 15. [BoldDesk](https://www.g2.com/products/bolddesk/reviews)
BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assistance with fast, accurate, and human-like responses, ensuring customers always get the right support, anytime. It integrates seamlessly with over 40 popular tools, supports 35+ languages, and scales effortlessly from startups to large enterprises, making it the ideal choice for modern, AI-driven customer support.


**Average Rating:** 4.5/5.0
**Total Reviews:** 142
**How Do G2 Users Rate BoldDesk?**

- **Q & A:** 8.3/10 (Category avg: 8.6/10)

**Who Is the Company Behind BoldDesk?**

- **Seller:** [Syncfusion](https://www.g2.com/sellers/syncfusion)
- **Company Website:** https://www.syncfusion.com
- **Year Founded:** 2001
- **HQ Location:** Morrisville, North Carolina
- **Twitter:** @Syncfusion (11,907 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/123064/ (2,658 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** IT Manager, Software Developer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 47% Small-Business, 35% Mid-Market


#### What Are BoldDesk's Pros and Cons?

**Pros:**

- Ease of Use (41 reviews)
- Simple (19 reviews)
- Customer Support (17 reviews)
- Easy Setup (17 reviews)
- Features (17 reviews)

**Cons:**

- Missing Features (13 reviews)
- Learning Curve (9 reviews)
- Limited Customization (9 reviews)
- Not Intuitive (8 reviews)
- Ticketing Issues (8 reviews)


### What Do G2 Reviewers Say About BoldDesk?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively.
- Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features.
- Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly.
- Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively.
- Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate.

**Cons:**

- Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience.
- Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration.
- Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility.
- Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times.
- Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability.

#### What Are Recent G2 Reviews of BoldDesk?

**"[BoldDesk Makes Support Smooth with Easy Ticketing, Automation, and Helpful Support](https://www.g2.com/survey_responses/bolddesk-review-12779837)"**

**Rating:** 5.0/5.0 stars
*— Sidharth B.*

[Read full review](https://www.g2.com/survey_responses/bolddesk-review-12779837)

---

**"[BoldDesk: User-Friendly Ticketing with Seamless Integrations and Tremendous Support](https://www.g2.com/survey_responses/bolddesk-review-12803790)"**

**Rating:** 5.0/5.0 stars
*— Adithya K.*

[Read full review](https://www.g2.com/survey_responses/bolddesk-review-12803790)

---



### 16. [guidde](https://www.g2.com/products/guidde/reviews)
Guidde is a market-leading Generative AI platform designed to facilitate video documentation and serve as a comprehensive Digital Adoption Platform (DAP). This innovative solution enables modern organizations to capture, manage, and distribute step-by-step instructions efficiently, bridging the gap between complex software workflows and user comprehension. Guidde stands out as a premier AI-driven alternative to traditional screen recording tools and labor-intensive manual Standard Operating Procedure (SOP) documentation methods. The target audience for Guidde includes a diverse range of professionals across various sectors, including Customer Success (CS), IT Operations, and Human Resources (HR). These teams often face challenges in creating effective training materials and documentation that can keep pace with rapid technological changes. Guidde addresses these challenges by automating the documentation process, allowing organizations to scale their training efforts without the need for additional resources. This platform is particularly useful for onboarding new employees, reducing churn, and streamlining software rollouts, making it an essential tool for organizations aiming to enhance their operational efficiency. One of the key features of Guidde is its one-click AI video generation capability, which allows users to instantly convert on-screen actions into high-definition video guides. This automation significantly reduces the time required for video content creation by up to 70%, making it easier for teams to produce high-quality instructional materials. Additionally, Guidde offers global localization and translation services, generating native-sounding AI narration and synchronized subtitles in over 40 languages. This feature ensures that organizations can maintain training consistency across diverse geographical locations. Security and compliance are critical considerations for enterprises, and Guidde addresses these concerns with its "Smart Redaction" feature. This machine learning-driven capability automatically detects and blurs sensitive Personally Identifiable Information (PII) during the capture process, ensuring that organizations can create documentation without compromising data security. Furthermore, Guidde supports omnichannel distribution and integration, allowing users to embed their "Guiddes" into help centers, internal wikis, or share them via instant links, thereby enhancing accessibility and support ticket resolution. Lastly, Guidde provides insightful analytics that track user engagement and completion rates. This data enables organizations to identify areas where users may struggle, allowing for real-time optimization of documentation. By transforming knowledge management strategies into a visual, AI-first powerhouse, Guidde empowers organizations to enhance productivity and improve user experience effectively.


**Average Rating:** 4.8/5.0
**Total Reviews:** 82

**Who Is the Company Behind guidde?**

- **Seller:** [guidde](https://www.g2.com/sellers/guidde)
- **Company Website:** https://www.guidde.com/
- **Year Founded:** 2020
- **HQ Location:** Belmont, CA
- **Twitter:** @GuiddeCo (1,835 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/guidde/ (101 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 44% Small-Business, 28% Mid-Market


#### What Are guidde's Pros and Cons?

**Pros:**

- Ease of Use (28 reviews)
- Easy Creation (26 reviews)
- Time-saving (23 reviews)
- Customer Support (16 reviews)
- AI Features (10 reviews)

**Cons:**

- Limited Customization (5 reviews)
- Limited Language Support (2 reviews)
- Organizational Issues (2 reviews)
- Poor File (2 reviews)
- Screenshot Issues (2 reviews)


### What Do G2 Reviewers Say About guidde?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Guidde's **ease of use** exceptional, allowing even novices to create guides effortlessly and efficiently.
- Users praise the **easy creation of How-To guides** with Guidde, streamlining video production and enhancing training efficiency.
- Users love the **time-saving capabilities** of Guidde, enhancing efficiency and simplifying video creation seamlessly.
- Users value the **exceptional customer support** from Guidde, especially praising their responsive and knowledgeable Customer Success Manager, Hannah.
- Users appreciate the **impressive AI-powered features** of Guidde, making video creation effortless and engaging.

**Cons:**

- Users note **limited customization options** for fine-tuning content and visuals, impacting the overall creative process.
- Users find the **limited language support** in Guidde time-consuming, impacting content personalization and overall efficiency.
- Users find the **organizational issues** frustrating, as managing videos and tools feels disjointed and inefficient.
- Users face **poor file handling** , with issues saving edits when multiple users are working on videos simultaneously.
- Users report **screenshot issues** , such as lag in recordings and the need to click for each step captured.

#### What Are Recent G2 Reviews of guidde?

**"[Guidde Makes Engaging Documentation Fast—No Scripts, Editing, or Third Party Installs Needed](https://www.g2.com/survey_responses/guidde-review-12245277)"**

**Rating:** 5.0/5.0 stars
*— Andy E.*

[Read full review](https://www.g2.com/survey_responses/guidde-review-12245277)

---

**"[Instant, Professional Video Guides That Scale Effortlessly](https://www.g2.com/survey_responses/guidde-review-11944787)"**

**Rating:** 5.0/5.0 stars
*— Dennis L.*

[Read full review](https://www.g2.com/survey_responses/guidde-review-11944787)

---



### 17. [iSpring LMS](https://www.g2.com/products/ispring-lms/reviews)
iSpring LMS is a feature-rich platform that helps companies accelerate their business momentum through ROI-efficient training. The LMS enables the entire training cycle with clarity and consistency, from structured onboarding to continuous employee development. It helps reduce employee turnover, improve performance, and ensure that teams stay aligned, skilled, and ready to support the company’s long-term growth. iSpring LMS gives managers and trainers a simple way to organize training, guide employees through skill-building, and see exactly how their learners are progressing. Employees get a clear path to follow, and leaders get the visibility they need to support growth, maintain standards, and keep performance on track. Here are the core capabilities that make this possible: - The mirrored organizational structure reflects how your company works, so training stays aligned with roles and teams. - Specified learning tracks guide learners step by step through required courses and programs. - Detailed reporting highlights progress, deadlines, and knowledge gaps with actionable insights. - The Supervisor Dashboard gives managers instant visibility into team performance without extra admin work. - Automated workflows handle enrollments, reminders, and assignments, saving time and reducing manual tasks. - The corporate portal and newsfeed centralize updates and announcements to keep everyone aligned. - 360-Degree Reviews gather well-rounded performance feedback from peers and supervisors. - On-The-Job Training validates real-world skills with structured checklists. - Knowledge Base gives employees quick access to SOPs, product info, and internal documentation. - Development Plans build personalized growth paths that connect training to long-term skill development.


**Average Rating:** 4.5/5.0
**Total Reviews:** 157
**How Do G2 Users Rate iSpring LMS?**

- **Q & A:** 5.0/10 (Category avg: 8.6/10)

**Who Is the Company Behind iSpring LMS?**

- **Seller:** [iSpring](https://www.g2.com/sellers/ispring)
- **Company Website:** https://www.ispringsolutions.com
- **Year Founded:** 2001
- **HQ Location:** Alexandria, VA
- **Twitter:** @iSpringPro (6,522 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/876420/ (269 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, E-Learning
- **Company Size:** 52% Mid-Market, 37% Small-Business


#### What Are iSpring LMS's Pros and Cons?

**Pros:**

- Ease of Use (35 reviews)
- Course Creation (27 reviews)
- Customer Support (20 reviews)
- Features (20 reviews)
- User-Friendly (20 reviews)

**Cons:**

- Limited Features (10 reviews)
- Limited Customization (9 reviews)
- Missing Features (9 reviews)
- Integration Issues (7 reviews)
- Reporting Issues (7 reviews)


### What Do G2 Reviewers Say About iSpring LMS?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of iSpring LMS, enabling quick course creation and management without extensive training.
- Users praise the **intuitive course creation experience** of iSpring LMS, enabling quick and efficient content development without hassle.
- Users praise the **quick and effective customer support** of iSpring LMS, enhancing their overall experience and satisfaction.
- Users value the **user-friendly features** of iSpring LMS, enabling easy course creation, tracking, and reporting.
- Users appreciate the **user-friendly interface** of iSpring LMS, allowing quick setup and intuitive management of courses.

**Cons:**

- Users find the **limited features** of iSpring LMS restrict their ability to gather comprehensive learner feedback and advanced integrations.
- Users find **limited customization** in iSpring LMS, particularly lacking advanced integrations and flexible development options.
- Users find the **lack of learner feedback options** and feature limitations make the iSpring LMS less effective for training.
- Users report **integration issues** with HR systems and virtual trainings that complicate the user experience significantly.
- Users face **limitations with reporting capabilities** , hindering effective tracking and making it difficult to consolidate data.

#### What Are Recent G2 Reviews of iSpring LMS?

**"[Responsive Support, Easy UI, and Efficient AI Course Creation](https://www.g2.com/survey_responses/ispring-lms-review-13077601)"**

**Rating:** 5.0/5.0 stars
*— Petra D.*

[Read full review](https://www.g2.com/survey_responses/ispring-lms-review-13077601)

---

**"[Exceptional support and close partnership with iSpring LMS](https://www.g2.com/survey_responses/ispring-lms-review-12976797)"**

**Rating:** 5.0/5.0 stars
*— Guilherme E.*

[Read full review](https://www.g2.com/survey_responses/ispring-lms-review-12976797)

---



### 18. [Clueso](https://www.g2.com/products/clueso/reviews)
Clueso is an AI video and documentation platform trusted by thousands of teams worldwide. It helps teams create engaging, on-brand videos and step-by-step written guides in minutes, not days. Record/upload any screen recording, PowerPoint, document, or training call and Clueso automates most of the video creation process, from scripting and AI voiceovers to editing, visual effects, branding, and documentation, so your team can focus on what matters most. Who uses Clueso: Customer Education — Build and maintain a professional library of onboarding videos, feature walkthroughs, and product tutorials that keeps up with every product update. Reduce support tickets and improve customer retention. Learning and Development — Create polished training videos, job aids, and SOPs in minutes. Update any training content instantly when tools or processes change, without re-recording from scratch. Sales Enablement — Create sales training videos, product walkthrough videos, and onboarding content that gets reps ramped up and selling faster. Turn raw recordings into polished, sales-ready enablement content automatically. Product Marketing — Ship stunning product launch videos, feature demo videos, and explainer videos for every launch, fast, without production bottlenecks or missed deadlines. Digital Customer Success — Scale your customer success motion with on-demand video guides, onboarding walkthroughs, and product education content that customers can access anytime, without requiring live CSM time. Pre-Sales — Create polished, personalized demo videos and product walkthrough videos that move deals forward asynchronously. Send a video instead of scheduling another call. Sales — Turn pitch decks, battlecards, and product walkthroughs into engaging videos your prospects actually watch. Close faster with video follow-ups that answer objections before they arise. Hundreds of enterprise teams use Clueso to cut video and documentation production time by over 90%.


**Average Rating:** 4.8/5.0
**Total Reviews:** 96
**How Do G2 Users Rate Clueso?**

- **Q & A:** 8.9/10 (Category avg: 8.6/10)

**Who Is the Company Behind Clueso?**

- **Seller:** [Clueso](https://www.g2.com/sellers/clueso)
- **Year Founded:** 2023
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** https://www.linkedin.com/company/clueso (34 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 51% Small-Business, 43% Mid-Market


#### What Are Clueso's Pros and Cons?

**Pros:**

- Ease of Use (49 reviews)
- Content Creation (40 reviews)
- Video Creation (38 reviews)
- Video Recording (33 reviews)
- Time-Saving (30 reviews)

**Cons:**

- Editing Difficulties (10 reviews)
- Slow Rendering (8 reviews)
- Time Consumption (7 reviews)
- Video Playback Issues (6 reviews)
- AI Performance (5 reviews)


### What Do G2 Reviewers Say About Clueso?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **ease of use** of Clueso, enabling quick production of professional content with minimal effort.
- Users commend Clueso for its **exceptional content creation capabilities** , enabling quick production of professional videos and training materials.
- Users love the **time-saving AI features** of Clueso, making video creation simple and professional while minimizing re-recording.
- Users enjoy the **efficient video recording capabilities** of Clueso, streamlining their workflow and saving valuable time.
- Users value the **time-saving benefits** of Clueso, significantly reducing content creation hours while maintaining high quality.

**Cons:**

- Users find **editing difficulties** with Clueso, especially in trimming and complexity management for longer videos.
- Users experience **slow rendering** with Clueso, leading to delays and frustrations during video processing and editing.
- Users find the **time consumption** for video edits and alignments to be a challenge in Clueso's usage.
- Users experience **video playback issues** with sync problems and app crashes, leading to frustrating editing setbacks.
- Users find the **AI performance lacking** with flat default voices and difficulties in achieving natural sound quality.

#### What Are Recent G2 Reviews of Clueso?

**"[Effortless Video Creation with Clueso](https://www.g2.com/survey_responses/clueso-review-12904248)"**

**Rating:** 5.0/5.0 stars
*— John Z.*

[Read full review](https://www.g2.com/survey_responses/clueso-review-12904248)

---

**"[Revolutionizes Video Creation with Stellar Support](https://www.g2.com/survey_responses/clueso-review-12973903)"**

**Rating:** 5.0/5.0 stars
*— Karishma L.*

[Read full review](https://www.g2.com/survey_responses/clueso-review-12973903)

---



### 19. [Manifestly Checklists](https://www.g2.com/products/manifestly-checklists/reviews)
Manifestly is the AI-first way to run every recurring process the right way. On time, every time. Audited. Secure. Dependable. We ship a native MCP server that makes every workflow callable by Claude, ChatGPT, Gemini, and any MCP-compatible assistant, so AI agents can start runs, complete steps, and read process data directly. And because that automation happens inside Manifestly, it inherits everything your SOPs already give you. Your processes get assigned, scheduled, and tracked, with deadlines, data capture, and audit-ready history. The SOP in the wiki becomes the SOP your team (and now your AI) actually follows, governed and audited, not run in a separate black box. Trusted by teams at Compass, Foxconn, Keller Williams, Ford and Sheraton, alongside thousands of operations, IT, HR, and services teams. \*\* How Manifestly works \*\* \* Build your SOP once as a reusable template — start from a blank checklist or one of our pre-built ones \* Schedule it to recur on any cadence, or trigger it from Slack, an API call, an email, or a Salesforce event \* Each task gets assigned to the right person or role automatically when the workflow runs \* Your team checks off steps, captures form data, attaches files, and signs off as work happens \* You see live progress, get notified of blockers, and pull audit-ready reports any time \*\* Where Manifestly does its best work \*\* \* IT and DevOps runbooks — access reviews, patching, deployments, incident response \* Compliance and change control — approvals, evidence capture, sign-offs, ITGCs \* Employee onboarding and offboarding \* Customer onboarding and recurring services delivery \* Finance and HR routines that must run the same way every time \* Multi-location operations — store openings, property turnovers, facility checks \* Manufacturing changeovers, quality inspections, and field service procedures \*\* Industries that rely on us \*\* \* IT / SysAdmin and DevOps \* Accounting and finance \* HR and People Ops \* SaaS and professional services \* Healthcare operations \* Manufacturing and field ops \* Real estate and property management \* Hospitality and multi-unit retail \*\* Why teams choose Manifestly \*\* \* Fast to deploy — most teams have their first SOP running in under an hour, not a quarter \* Actually gets used — simple enough that teams adopt it without weeks of training \* Change tracking built in — see what changed, who changed it, and roll back when needed \* Accountability that holds — every task has an owner and a deadline; nothing slips \* Audit-ready by default — searchable history, captured data, file attachments, and exports for any review \* Conditional logic — show or hide steps based on answers earlier in the workflow \* Role-based assignments — assign by role, not by person, so workflows stay correct as your team changes \*\* Governance without the overhead \*\* \* SOC 2 Type II audited annually \* SAML SSO and role-based access control \* Full version history and audit logs for every workflow run \* Granular permissions and departments \* Built to work with the AI agents your team already uses — Claude, ChatGPT, Copilot, Gemini \*\* Runs where your team already works \*\* \* Slack — start, complete, and discuss checklists right in channel \* Microsoft Teams — same, with notifications routed to the right channel \* Salesforce — trigger workflows from records, log progress back \* Notion — embed checklists in your existing docs \* Zapier — connect to thousands of tools without code \* Public API and webhooks — for the rest \*\* Quick answers \*\* \* How fast can we be running? Most teams have their first SOP running in under an hour. No implementation project, no setup fees. \* Do we need IT involved to deploy? No. Self-serve signup, with optional SAML SSO when you're ready. \* Is there a free trial? Yes — 14 days, full Business plan, no credit card required. \* What does it cost? $10/user/month for Business (or $100/user/year — save 17%). Enterprise tier with SSO and onboarding starts at $20/user/month, annual contract. \* Is our data secure? SOC 2 Type II audited annually. Encrypted in transit and at rest. Standard SaaS deployment.


**Average Rating:** 4.5/5.0
**Total Reviews:** 130
**How Do G2 Users Rate Manifestly Checklists?**

- **Q & A:** 6.7/10 (Category avg: 8.6/10)

**Who Is the Company Behind Manifestly Checklists?**

- **Seller:** [Manifestly](https://www.g2.com/sellers/manifestly)
- **Company Website:** https://www.manifest.ly
- **Year Founded:** 2013
- **HQ Location:** Madison, US
- **Twitter:** @ManifestlyApp (449 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3302676 (3 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 42% Small-Business, 40% Mid-Market


#### What Are Manifestly Checklists's Pros and Cons?

**Pros:**

- Ease of Use (7 reviews)
- Notifications (3 reviews)
- Procedure Management (3 reviews)
- Customer Support (2 reviews)
- Ease of Learning (2 reviews)

**Cons:**

- Confusion (1 reviews)
- Difficulty in Usage (1 reviews)
- Layout Issues (1 reviews)
- Learning Curve (1 reviews)
- Limited Features (1 reviews)


### What Do G2 Reviewers Say About Manifestly Checklists?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **ease of use** of Manifestly Checklists, which simplifies tasks and enhances team efficiency.
- Users value the **timely notifications** in Manifestly Checklists, ensuring that tasks are completed and deadlines are met efficiently.
- Users value the **clarity and structure** of Manifestly Checklists, enhancing operational efficiency and simplifying the approval process.
- Users appreciate the **proactive and responsive customer support** of Manifestly Checklists, enhancing their overall experience and satisfaction.
- Users value the **ease of learning** with Manifestly Checklists, making it accessible for all employees and enhancing productivity.

**Cons:**

- Users find that Manifestly only **enforces clarity** , failing to create it and leaving room for confusion in processes.
- Users find it challenging due to the **difficulty in usage** when making changes to checklist templates.
- Users find the **layout issues** frustrating, as navigating requires excessive scrolling instead of easy access to sections.
- Users mention a **steep learning curve** with Manifestly, requiring time to adapt and implement effectively.
- Users find that Manifestly Checklists has **limited features** and needs more flexibility and collaboration options to be effective.

#### What Are Recent G2 Reviews of Manifestly Checklists?

**"[Manifestly: A Lightweight Game-Changer for Recurring Checklists and SOPs](https://www.g2.com/survey_responses/manifestly-checklists-review-13085281)"**

**Rating:** 4.5/5.0 stars
*— Harkeerat S.*

[Read full review](https://www.g2.com/survey_responses/manifestly-checklists-review-13085281)

---

**"[Improved Organization, Accountability, and Team Efficiency](https://www.g2.com/survey_responses/manifestly-checklists-review-13034130)"**

**Rating:** 5.0/5.0 stars
*— Hika T.*

[Read full review](https://www.g2.com/survey_responses/manifestly-checklists-review-13034130)

---


#### What Are G2 Users Discussing About Manifestly Checklists?

- [What is Manifestly Checklists used for?](https://www.g2.com/discussions/what-is-manifestly-checklists-used-for) - 1 comment, 1 upvote

### 20. [Process Street](https://www.g2.com/products/process-street/reviews)
Process Street is a Compliance Operations Platform that helps teams run their most critical processes the right way, every time. Powered by AI agents, it ensures that policies are enforced, tasks are completed in the correct order, and everything is fully documented for audit readiness. Process Street is built for operational and compliance teams who need more control than task management tools offer, but without the complexity of legacy BPM or GRC systems. It enables anyone on the team to create, update, and run structured workflows without writing code. Instead of just documenting procedures, Process Street turns them into live, trackable processes that drive real execution. At the center of Process Street is Cora, an embedded AI compliance agent that monitors workflows in real time. Cora identifies skipped steps, flags potential risks, and ensures that each process stays aligned with internal policies and external regulations. Organizations use Cora to maintain compliance with frameworks such as ISO 9001, SOC 2, HIPAA, and others, without relying on manual oversight or last-minute audit preparation. The platform consists of three tightly integrated layers. First, document management allows teams to centralize policies, SOPs, and handbooks with full version control, approval workflows, and role-based permissions. Second, the process management engine turns those documents into workflows that assign tasks, route approvals, and collect data. Finally, Cora works across both layers to monitor execution, detect non-compliance, and generate audit-ready records in real time. Key capabilities include: • AI-powered compliance monitoring to enforce standards and surface process risks • No code workflow automation with tasks, forms, logic rules, and approvals • Controlled document management with audit trails, permissions, and version history • Automatic audit readiness with complete tracking of task activity and execution history • Integration with over 8000 tools, including Salesforce, Slack, Workday, and Google Workspace Process Street is used across industries like healthcare, financial services, real estate, and manufacturing. It is especially valuable to teams in operations, compliance, quality, and HR who need to ensure consistency, reduce risk, and prove that every step was followed. By combining structure, automation, and intelligence, Process Street helps teams replace manual processes with scalable systems that deliver control, visibility, and confidence across the business.


**Average Rating:** 4.6/5.0
**Total Reviews:** 451
**How Do G2 Users Rate Process Street?**

- **Q & A:** 8.6/10 (Category avg: 8.6/10)

**Who Is the Company Behind Process Street?**

- **Seller:** [Process Street](https://www.g2.com/sellers/process-street)
- **Company Website:** https://www.process.st
- **Year Founded:** 2014
- **HQ Location:** San Francisco, US
- **Twitter:** @processstreet (2,777 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9240798/ (53 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Owner
- **Top Industries:** Real Estate, Information Technology and Services
- **Company Size:** 70% Small-Business, 24% Mid-Market


#### What Are Process Street's Pros and Cons?

**Pros:**

- Ease of Use (81 reviews)
- Efficiency (44 reviews)
- Process Efficiency (41 reviews)
- Task Management (40 reviews)
- Automation (32 reviews)

**Cons:**

- Learning Curve (23 reviews)
- Learning Difficulty (21 reviews)
- Limited Customization (16 reviews)
- Complexity (13 reviews)
- Missing Features (12 reviews)


### What Do G2 Reviewers Say About Process Street?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Process Street to be extremely **easy to use** , enhancing efficiency and streamlining workflow management effortlessly.
- Users value the **efficiency** of Process Street, enabling streamlined workflows and organized task management for projects.
- Users value the **process efficiency** of Process Street, facilitating streamlined workflows and improved team collaboration.
- Users love how Process Street enhances **task management** , keeping teams organized and ensuring no tasks are overlooked.
- Users praise the **automation features** of Process Street, seamlessly integrating human tasks for optimal workflow management.

**Cons:**

- Users note a **steep learning curve** that can be challenging, but support staff aids in navigating the platform.
- Users face a **steep learning difficulty** with Process Street, especially when tackling complex conditional logic implementation.
- Users find the **limited customization options** challenging, often leading to a steep learning curve and usability issues.
- Users find the **complexity** of automations and managing processes can lead to confusion and inefficiency.
- Users desire improved **missing features** like better document search, drag-and-drop tasks, and enhanced conditional logic capability.

#### What Are Recent G2 Reviews of Process Street?

**"[Getting Work Done Right Through Structured, Automated Workflows](https://www.g2.com/survey_responses/process-street-review-12386923)"**

**Rating:** 4.5/5.0 stars
*— Rachel C.*

[Read full review](https://www.g2.com/survey_responses/process-street-review-12386923)

---

**"[Well-Designed, Simple SOP Workflows with Powerful Logic and Integrations](https://www.g2.com/survey_responses/process-street-review-5437211)"**

**Rating:** 4.5/5.0 stars
*— Wayne V.*

[Read full review](https://www.g2.com/survey_responses/process-street-review-5437211)

---


#### What Are G2 Users Discussing About Process Street?

- [What is Process Street used for?](https://www.g2.com/discussions/what-is-process-street-used-for)
- [What does Process Street do?](https://www.g2.com/discussions/what-does-process-street-do) - 2 comments
- [What is software process workflow?](https://www.g2.com/discussions/what-is-software-process-workflow)
- [What is a process checklist?](https://www.g2.com/discussions/what-is-a-process-checklist) - 1 comment
- [How do you use Process streets?](https://www.g2.com/discussions/how-do-you-use-process-streets) - 2 comments, 1 upvote

### 21. [Perplexity](https://www.g2.com/products/perplexity/reviews)
Perplexity is an AI-powered search engine designed to transform how users discover and interact with information. By processing user queries through advanced language models, it delivers concise, conversational answers backed by verifiable sources. Each response includes citations and links to original content, enabling users to verify information and delve deeper into topics. This approach streamlines the search experience, moving beyond traditional search engines that present numerous links for users to sift through. Key Features and Functionality: - Conversational Search Interface: Users can ask questions in natural language and receive direct, concise answers. - Real-Time Web Integration: The platform searches the web in real-time to provide up-to-date information. - Source Citations: Each response includes citations and links to original sources, ensuring transparency and credibility. - Multiple AI Model Integration: Perplexity integrates cutting-edge AI models, including OpenAI's GPT models and Anthropic's Claude, allowing users to choose the model that best fits their specific needs. - Freemium Model: Offers a free version with access to a proprietary large language model, while the paid Perplexity Pro subscription provides access to advanced models like GPT-4, Claude 3, Mistral Large, Llama 3, and an experimental Perplexity model. Primary Value and User Solutions: Perplexity addresses the inefficiencies of traditional search engines by providing direct, concise answers to user queries, eliminating the need to sift through numerous links. Its integration of multiple AI models and real-time web search capabilities ensures that users receive accurate and current information. The inclusion of source citations enhances transparency and trustworthiness, making it a valuable tool for researchers, professionals, and the general public seeking reliable information efficiently.


**Average Rating:** 4.4/5.0
**Total Reviews:** 312

**Who Is the Company Behind Perplexity?**

- **Seller:** [Perplexity AI](https://www.g2.com/sellers/perplexity-ai)
- **Year Founded:** 2022
- **HQ Location:** San Francisco, California
- **Twitter:** @perplexity_ai (494,413 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/perplexity-ai/ (1,405 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Founder, Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 51% Small-Business, 16% Mid-Market


#### What Are Perplexity's Pros and Cons?

**Pros:**

- Ease of Use (154 reviews)
- Useful (110 reviews)
- Helpful (98 reviews)
- Easy Setup (69 reviews)
- Features (66 reviews)

**Cons:**

- Usage Limitations (63 reviews)
- Improvement Needed (49 reviews)
- Context Understanding (39 reviews)
- AI Limitations (38 reviews)
- Inaccurate Data (34 reviews)


### What Do G2 Reviewers Say About Perplexity?
*AI-generated summary from verified user reviews*

**Pros:**

- Users enjoy the **ease of use** of Perplexity, finding initial setup and navigation incredibly simple and convenient.
- Users appreciate the **ease of use and quick implementation** of Perplexity, making it a convenient research tool.
- Users find Perplexity's **helpful quality content** and quick access to factual data invaluable for research and learning.
- Users find the **easy setup** of Perplexity exceptionally convenient, allowing for quick and hassle-free implementation.
- Users love Perplexity's **multi-modal capabilities** , enhancing research with customizable assistants and fast, reliable answers.

**Cons:**

- Users find **usage limitations** with Perplexity, expressing concerns over subscription constraints and the need for more detailed responses.
- Users feel that Perplexity needs **improvement in question answering** and handling complex topics more effectively.
- Users note the need for **improved context understanding** , as responses can be oversimplified and lack accuracy.
- Users find **AI limitations** in Perplexity affect accuracy and understanding of human language, diminishing overall experience.
- Users often face **inaccurate data** from Perplexity, leading to unreliable information and requiring frequent verification.

#### What Are Recent G2 Reviews of Perplexity?

**"[Concise, Cited Answers That Make Research Faster](https://www.g2.com/survey_responses/perplexity-review-13067657)"**

**Rating:** 5.0/5.0 stars
*— Sukirti K.*

[Read full review](https://www.g2.com/survey_responses/perplexity-review-13067657)

---

**"[Clean Interface, Fast Answers, and Reliable Sources for Research](https://www.g2.com/survey_responses/perplexity-review-12993052)"**

**Rating:** 4.5/5.0 stars
*— Shivam J.*

[Read full review](https://www.g2.com/survey_responses/perplexity-review-12993052)

---



### 22. [Upland Panviva](https://www.g2.com/products/upland-panviva/reviews)
Upland Panviva delivers AI-powered, expert-approved guidance and recommendations to build confidence and trust for contact center agents and customers. Panviva ensures complex organizations and their customer experience operations are compliant, competitive, and productive. Tailored for healthcare, health insurance, banking, utilities, and BPO organizations with large contact centers, Panviva offers flexible solutions that allow you to evolve at your own pace. From compliance-focused manual knowledge management to fully AI-powered, seamlessly integrated guidance across your contact center ecosystem, Panviva grows with you. Experience the productivity power of Panviva and transform your organization's knowledge delivery while maintaining strict compliance standards, all backed by deep industry expertise.


**Average Rating:** 4.6/5.0
**Total Reviews:** 92
**How Do G2 Users Rate Upland Panviva?**

- **Q & A:** 8.6/10 (Category avg: 8.6/10)

**Who Is the Company Behind Upland Panviva?**

- **Seller:** [Upland Software](https://www.g2.com/sellers/upland-software)
- **Company Website:** https://uplandsoftware.com/
- **Year Founded:** 2010
- **HQ Location:** Austin, TX
- **LinkedIn® Page:** https://www.linkedin.com/company/3139095/ (815 employees on LinkedIn®)
- **Ownership:** NASDAQ:UPLD

**Who Uses This Product?**
- **Top Industries:** Hospital & Health Care, Insurance
- **Company Size:** 51% Mid-Market, 41% Enterprise


#### What Are Upland Panviva's Pros and Cons?

**Pros:**

- Accuracy (1 reviews)
- Analytics (1 reviews)
- Daily Use (1 reviews)
- Ease of Learning (1 reviews)
- Ease of Use (1 reviews)

**Cons:**

- Customization Issues (1 reviews)
- Error Issues (1 reviews)
- Integration Issues (1 reviews)
- Limited Capabilities (1 reviews)
- Limited Customization (1 reviews)


### What Do G2 Reviewers Say About Upland Panviva?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **accuracy** of Upland Panviva, finding it essential for efficient real-time resource management in critical industries.
- Users value the **real-time analytics** of Upland Panviva, enhancing efficiency and accuracy in critical resource management.
- Users value the **versatile daily use** of Upland Panviva for various instructional and product needs.
- Users value the **ease of learning** with Upland Panviva, finding information structured and readily accessible.
- Users enjoy the **ease of use** of Upland Panviva, leveraging it daily for various instructional and product materials.

**Cons:**

- Users often face **customization issues** with Upland Panviva, finding it challenging to tailor the system to specific needs.
- Users report occasional **system glitches with images** , though they find these issues manageable and easy to work around.
- Users face **integration issues** with Upland Panviva, finding it challenging to tailor the product to specific company needs.
- Users find **limited capabilities** in tailoring Upland Panviva to specific needs, complicating integration with multi-platform systems.
- Users find **limited customization** options challenging, making it difficult to tailor Upland Panviva to specific needs.

#### What Are Recent G2 Reviews of Upland Panviva?

**"[Real use of Panviva, my honest review](https://www.g2.com/survey_responses/upland-panviva-review-10799785)"**

**Rating:** 5.0/5.0 stars
*— Dr. Will Hernando R.*

[Read full review](https://www.g2.com/survey_responses/upland-panviva-review-10799785)

---

**"[All Our Content in One Place for Every User](https://www.g2.com/survey_responses/upland-panviva-review-12472611)"**

**Rating:** 5.0/5.0 stars
*— Jennefer R.*

[Read full review](https://www.g2.com/survey_responses/upland-panviva-review-12472611)

---


#### What Are G2 Users Discussing About Upland Panviva?

- [How does Panviva support your knowledge management needs, and do you recommend it for large teams?](https://www.g2.com/discussions/how-does-panviva-support-your-knowledge-management-needs-and-do-you-recommend-it-for-large-teams)

### 23. [Coassemble](https://www.g2.com/products/coassemble/reviews)
Think big, start small, learn fast—and make it fun. Everything you need to transform your training into short & spicy microlearning experiences. Upload a document, drop in an idea, and let Coassemble’s AI do the rest. Whether you're an L&D legend or don't know where to start...Coassemble is the fun, people-friendly, learner-centric, micro course builder you've been looking for to transform your knowledge ready for your workplace. Don't take our word for it. Come try it yourself! 🌶️


**Average Rating:** 4.6/5.0
**Total Reviews:** 166
**How Do G2 Users Rate Coassemble?**

- **Q & A:** 7.9/10 (Category avg: 8.6/10)

**Who Is the Company Behind Coassemble?**

- **Seller:** [Coassemble](https://www.g2.com/sellers/coassemble)
- **Year Founded:** 2016
- **HQ Location:** Newcastle West, AU
- **Twitter:** @coassemble (1,072 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18988805/ (19 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** E-Learning, Non-Profit Organization Management
- **Company Size:** 57% Small-Business, 35% Mid-Market


#### What Are Coassemble's Pros and Cons?

**Pros:**

- Ease of Use (9 reviews)
- Customer Support (7 reviews)
- Course Creation (5 reviews)
- Content Quality (4 reviews)
- Features (4 reviews)

**Cons:**

- Bug Issues (2 reviews)
- Limitations (2 reviews)
- Limited Customization (2 reviews)
- Missing Features (2 reviews)
- Slow Performance (2 reviews)


### What Do G2 Reviewers Say About Coassemble?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **ease of use** of Coassemble, finding it intuitive and enjoyable for course creation.
- Users rave about the **helpful and prompt customer support** of Coassemble, significantly enhancing their course creation experience.
- Users find Coassemble's **user-friendly course creation tools** exceptional, making the process enjoyable and stress-free.
- Users appreciate the **high-quality content creation tools** of Coassemble, making course development enjoyable and effective.
- Users rave about Coassemble's **ease of use and intuitive features** , making course creation a seamless and enjoyable experience.

**Cons:**

- Users report encountering **bug issues** with Coassemble, citing difficulties with navigation, user permissions, and slow reporting processes.
- Users feel the platform has **limited features** for large companies, causing challenges in reporting and user management.
- Users desire **greater customization options** in Coassemble, feeling limited by the available features and workflows.
- Users often highlight the **missing features** in Coassemble, which limits its effectiveness for larger organizations and diverse training needs.
- Users experience **slow performance** with Coassemble, leading to frustrations with reporting and system overloads during course creation.

#### What Are Recent G2 Reviews of Coassemble?

**"[Coassemble makes my course creation easy and enjoyable with creativity and inspiration.](https://www.g2.com/survey_responses/coassemble-review-10940740)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Professional Training & Coaching*

[Read full review](https://www.g2.com/survey_responses/coassemble-review-10940740)

---

**"[Coassemble Is Awesome!](https://www.g2.com/survey_responses/coassemble-review-10905623)"**

**Rating:** 5.0/5.0 stars
*— Cassandra J.*

[Read full review](https://www.g2.com/survey_responses/coassemble-review-10905623)

---


#### What Are G2 Users Discussing About Coassemble?

- [What is Coassemble used for?](https://www.g2.com/discussions/what-is-coassemble-used-for)

### 24. [Supered](https://www.g2.com/products/supered/reviews)
Supered is a sales enablement software platform based in the United States that helps sales teams improve sales playbook adoption and sales process execution directly inside their CRM. Designed primarily for sales enablement leaders, Supered also supports sales leaders, RevOps, and sales operations teams responsible for driving consistent execution across the sales organization. Supered works natively with HubSpot and Salesforce and addresses a common sales enablement challenge: playbooks and training materials that exist outside the CRM and are not consistently applied during live selling. As a CRM-native sales enablement platform, Supered embeds just-in-time, in-app guidance directly into HubSpot and Salesforce workflows so reps can learn while they sell. Rather than relying on static documentation or external training portals, Supered delivers contextual guidance during real deal execution based on CRM context such as deal stage, role, or activity. Core sales enablement functionality includes: - Executable sales playbooks that live inside the CRM - Contextual, in-app sales guidance delivered at the moment of need - Manager visibility into sales process adherence - Role-aware guidance aligned to CRM permissions Supered supports ongoing sales enablement instead of one-time onboarding. Because it operates entirely inside the CRM, reps do not log into a separate tool or change how they work. Sales enablement teams can update playbooks and guidance centrally and see changes reflected immediately in execution, without redistributing documents or retraining teams. Sales leaders and managers use Supered to inspect and coach deal execution based on observable behavior rather than self-reported updates. Managers can see whether key steps are followed, where processes break down, and where coaching is needed while deals are still active. Manager and leadership use cases include: - Coaching reps based on real execution, not anecdotes - Inspecting deal execution without manual audits or spreadsheets - Identifying process breakdowns before deals are lost Supered is commonly used to enforce sales playbooks, onboard new reps, and manage ongoing sales process changes. Sales enablement teams use it to reinforce best practices and reduce reliance on static content. RevOps and sales ops teams use Supered to standardize workflows, support CRM data integrity, and ensure sales processes are followed as designed across teams and regions. Operational value for enablement, RevOps, and sales ops teams includes: - Improved consistency across deals and teams - Reduced process drift over time - Cleaner CRM data through enforced execution - Less time maintaining documentation that goes unused The primary value of Supered is helping organizations shift sales enablement from content distribution to behavior change. By making sales processes observable and enforceable inside the CRM, Supered helps teams improve consistency, strengthen execution, and get more value from their sales enablement strategy and sales technology stack. Supered supports secure, enterprise-ready deployment, including SOC 2 compliance, GDPR alignment, and respect for existing CRM permissions. It is not a learning management system, content library, or offline training tool. Supered is built for teams that want sales enablement to happen where selling actually occurs and to drive consistent execution through real-time guidance and visibility.


**Average Rating:** 4.9/5.0
**Total Reviews:** 79

**Who Is the Company Behind Supered?**

- **Seller:** [Supered](https://www.g2.com/sellers/supered)
- **Company Website:** https://supered.io
- **Year Founded:** 2023
- **HQ Location:** Atlanta, US
- **LinkedIn® Page:** https://www.linkedin.com/company/getsupered/about/ (18 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Consulting, Information Technology and Services
- **Company Size:** 55% Small-Business, 23% Mid-Market


#### What Are Supered's Pros and Cons?

**Pros:**

- Ease of Use (28 reviews)
- Easy Setup (15 reviews)
- CRM Efficiency (9 reviews)
- Data Centralization (9 reviews)
- Simple (8 reviews)

**Cons:**

- Steep Learning Curve (4 reviews)
- Update Issues (4 reviews)
- Learning Curve (3 reviews)
- Not Intuitive (3 reviews)
- Poor User Experience (3 reviews)


### What Do G2 Reviewers Say About Supered?
*AI-generated summary from verified user reviews*

**Pros:**

- Users admire the **intuitive setup** of Supered, appreciating its effectiveness in streamlining processes and tracking progress.
- Users love the **easy setup** of Supered, facilitating quick onboarding and immediate access to vital information.
- Users appreciate the **CRM efficiency** of Supered, enhancing training and workflow while maintaining clean data and valuable insights.
- Users value the **data centralization** of Supered, simplifying tracking and enhancing collaboration for effective knowledge management.
- Users appreciate the **streamlined task management** and intuitive setup of Supered, enhancing efficiency and visibility in operations.

**Cons:**

- Users experience a **steep learning curve** with Supered, requiring time to understand its intricate object relationships and setup.
- Users find the **update issues** of Supered challenging, struggling with outdated reminders and the need for frequent oversight.
- Users note a **learning curve** with Supered, requiring time to understand its features and improve user experience.
- Users find Supered's design to be **not intuitive** , requiring extra time to understand object interactions and navigation.
- Users find the **poor user experience** in Supered challenging, requiring time to understand its complex interactions.

#### What Are Recent G2 Reviews of Supered?

**"[Easy to Implement, Seamless HubSpot Integration, and Streamlined 1:1s](https://www.g2.com/survey_responses/supered-review-12855142)"**

**Rating:** 5.0/5.0 stars
*— Amanda C.*

[Read full review](https://www.g2.com/survey_responses/supered-review-12855142)

---

**"[Intuitive Guides, Powerful Analytics, Exceptional Support](https://www.g2.com/survey_responses/supered-review-13052739)"**

**Rating:** 5.0/5.0 stars
*— Ryan G.*

[Read full review](https://www.g2.com/survey_responses/supered-review-13052739)

---



### 25. [Bettermode](https://www.g2.com/products/bettermode/reviews)
Bettermode is an all-in-one customer community platform designed to help businesses enhance customer experience, foster engagement, and cultivate meaningful relationships with their audience. This platform serves as a centralized hub for various teams within an organization, enabling them to collaborate effectively and leverage community insights to drive growth and satisfaction. Targeted towards product teams, customer support, marketing professionals, and community managers, Bettermode addresses a wide range of use cases. Product teams can harness the platform to gather valuable ideas and feedback directly from users, facilitating a more user-centered approach to product development. Customer support and success teams can create resource centers and knowledge bases, empowering customers with self-service options and reducing the volume of support inquiries. Marketing teams benefit from the ability to communicate directly with customers, organize events, and scale content generation, ensuring that their messaging resonates and engages effectively. Key features of Bettermode include embeddable widgets, a modern design aesthetic, and a comprehensive API that allows for seamless integration with popular tools. The platform also incorporates gamification elements, which can enhance user engagement by rewarding participation and contributions. Direct messaging capabilities foster communication among community members, while granular analytics provide insights into user behavior and engagement levels. Powerful moderation tools ensure that community interactions remain constructive and aligned with brand values. One of the standout features of Bettermode is its design studio, which empowers users to create custom layouts without the need for coding skills. The no-code, block-based page builder simplifies the process of community building, allowing users to select from a variety of professionally designed templates or create their own tailored to specific needs. This flexibility ensures that businesses can maintain a unique brand identity while effectively meeting their community's requirements. Overall, Bettermode offers a comprehensive solution for organizations looking to build and manage vibrant customer communities that drive engagement and loyalty.


**Average Rating:** 4.7/5.0
**Total Reviews:** 114
**How Do G2 Users Rate Bettermode?**

- **Q & A:** 8.8/10 (Category avg: 8.6/10)

**Who Is the Company Behind Bettermode?**

- **Seller:** [Bettermode Inc. ](https://www.g2.com/sellers/bettermode-inc)
- **Company Website:** https://bettermode.com
- **Year Founded:** 2018
- **HQ Location:** Toronto, Ontario
- **Twitter:** @BettermodeHQ (5,885 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18796857/ (30 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Founder, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 64% Small-Business, 26% Mid-Market


#### What Are Bettermode's Pros and Cons?

**Pros:**

- Ease of Use (12 reviews)
- Customization Options (10 reviews)
- Intuitive (9 reviews)
- Flexibility (8 reviews)
- Customizability (7 reviews)

**Cons:**

- Missing Features (6 reviews)
- Limited Functionality (4 reviews)
- Access Limitations (3 reviews)
- Lack of Features (3 reviews)
- Limited Features (3 reviews)


### What Do G2 Reviewers Say About Bettermode?
*AI-generated summary from verified user reviews*

**Pros:**

- Users highlight the **intuitive ease of use** of Bettermode, enabling quick setup and customization for communities.
- Users praise the **customization options** of Bettermode, enabling easy and tailored community setups that enhance user experience.
- Users find Bettermode to be **incredibly intuitive** , making community setup enjoyable and accessible for everyone.
- Users value the **flexibility** of Bettermode, enabling quick and professional setup for engaging online platforms.
- Users highlight the **extensive customizability** of Bettermode, making community building intuitive and engaging for diverse needs.

**Cons:**

- Users find **missing features** in Bettermode, leading some to seek alternatives for specific needs like surveys.
- Users note **limited functionality** in Bettermode, lacking essential features like surveys and private assignments for better customization.
- Users find **access limitations** in Bettermode frustrating, leading to the need for alternative tools and solutions.
- Users note a **lack of features** , such as surveys and video calling, limiting the overall functionality of Bettermode.
- Users find the **limited features** of Bettermode frustrating, particularly the lack of essential functionalities like video calling.

#### What Are Recent G2 Reviews of Bettermode?

**"[Lots of customization options to match pages to your company branding](https://www.g2.com/survey_responses/bettermode-review-10965638)"**

**Rating:** 5.0/5.0 stars
*— Emil K.*

[Read full review](https://www.g2.com/survey_responses/bettermode-review-10965638)

---

**"[A game-changer for my business Ladies Build With AI](https://www.g2.com/survey_responses/bettermode-review-11607748)"**

**Rating:** 5.0/5.0 stars
*— Marta S.*

[Read full review](https://www.g2.com/survey_responses/bettermode-review-11607748)

---


#### What Are G2 Users Discussing About Bettermode?

- [What do you recommend to choose when replacing Bettermode with another community platform?](https://www.g2.com/discussions/what-do-you-recommend-to-choose-when-replacing-bettermode-with-another-community-platform)
- [What is the difference between tribe and community?](https://www.g2.com/discussions/what-is-the-difference-between-tribe-and-community)
- [How much does Tribe cost?](https://www.g2.com/discussions/tribe-community-platform-how-much-does-tribe-cost)
- [What is tribe so?](https://www.g2.com/discussions/tribe-community-platform-what-is-tribe-so)
- [What is a community platform?](https://www.g2.com/discussions/what-is-a-community-platform)


## What Is Knowledge Management Software?

[Content Management Systems](https://www.g2.com/categories/content-management)



---

## How Do You Choose the Right Knowledge Management Software?

### What You Should Know About Knowledge Management Software

### What is Knowledge Management Software?

Knowledge management tools are used by companies that wish to make the most of their employees’ varying levels of skill and experience. The software provides a common gathering place for teammates and remote coworkers to benefit from processes and workflows that have been documented, such as onboarding documents, frequently asked questions, and more.

These tools are especially helpful when onboarding new employees and as well as when saying goodbye to veteran employees. No one likes repetition, and knowledge management tools keep the old to inform the new. They help keep large teams on the same page, decreasing the chances of misinformation and easily avoidable errors.

Key Benefits of Knowledge Management Software

- Easily organize large volumes of various data types
- Access advanced insight, knowledge, and experience over time regardless of role
- Encourage collaboration through accessibility of information
- Give or strengthen structure of standard processes
- Increase communication among disparate departments
- Retain company knowledge after specific intelligence has moved on
- Provide a self-service knowledge base for users of a product or service

### Why Use Knowledge Management Software?

Knowledge management software has both internal and external use cases. Some companies use knowledge management software as an internal database for employees to reference. Other businesses will use knowledge management software as an external reference for customers.

**Retain Information —** Knowledge management solutions are often used to onboard new employees. Administrators and HR coordinators can keep training presentations, printable document files, dress code and conduct handbooks, and more in folders that are accessible by members of the company. This decreases the frequency with which employees reach out to ask questions such as which holidays they receive off and just how casual are casual Fridays.

In the same vein, long-term employees who retire or move on to their next opportunity don’t take all of their knowledge with them. The questions they’ve answered and the files they’ve uploaded remain accessible within the tool until an administrator deems them outdated or unnecessary. This is especially helpful for companies with unique processes that rely on informed employees to help troubleshoot and solve problems. With a knowledge management tool, the expertise remains with the organization.

**Efficiency —** Organized, documented knowledge means less time spent asking and answering questions and more time working on the tasks or projects at hand. With so much company information available digitally, employees spend less time having coworkers walk them through explanations manually. With open forums and FAQ pages, those in need have an abundance of eyes on their questions. More people having access to a question means a faster response time, as well as more voices to weigh in on a solution.

Users can upload documents and files to the knowledge management solution straight from their [file storage](https://www.g2.com/categories/file-storage-and-sharing) or [digital asset management](https://www.g2.com/categories/digital-asset-management) accounts. Integration with these types of software products increases efficiency because users don’t have to perform the processes manually.

Users can also tag coworkers within comments on files or generate a link to send others straight to a document they need to see. This saves the time spent searching through information, allowing users to find and bookmark files quickly, keeping them for future reference.

**Customer Service —** An FAQ is named such because customers typically have the same questions about a company or product. A knowledge management system can serve as an easy customer service tool where customers can look up frequently asked questions or how-tos on a company’s website. This method of customer service can prove to be much cheaper than a help desk and can drive down call traffic.

**Task Management —** Knowledge management tools help users figure out _how_ to reach goals, and some do so with specific [task management features](https://www.g2.com/categories/task-management). Although task management software is a category all its own, it is also a functionality that lies within multiple other types of software. Many knowledge management tools have features that can provide transparency into project or task completion. Tagging features within documents allows users to pass files or documents on to those whose attention they require.

### Who Uses Knowledge Management Software?

Businesses from across the spectrum utilize knowledge management software to organize their internal practices and external knowledge bases.

**Onboarding Employees —** Knowledge management software is also helpful in the process of onboarding and training new employees. Instead of taking hours out of the day to respond to every new thought and question that arises, new employees can look to knowledge management software for answers. They can search within the tool to see if the information they seek has been documented before. This encourages an environment where employees seek answers first and ask questions later.

**Veteran Employees —** Knowledge management software helps companies retain information that valued employees, managers, and other company members have developed and recorded over time. This is useful for businesses that don’t want to lose or misplace knowledge when an employee inevitably moves on to another company or to a role within the same company. Information can be archived so even old, outdated information can be stored for future reference.

**Customers —** Customers with questions about a product or service will often turn to a company’s website for a knowledge base on their offering. This knowledge base can be built by the company themselves or with additional insight from other customers. Customer insight is crucial since they share the same perspective and can provide other customers with advice with that perspective in mind.

### Kinds of Knowledge Management Software

Knowledge management tools can look very different based on their intended use case. Those meant for internal use will offer a different set of features compared to those intended for external use. However, at their core, these tools are essentially the same in how they create, store, and look for content.

**Internal Knowledge Base —** The most common usage for a knowledge management system is for internal information and practices. Internal knowledge bases will often require a login from a company email or from an email given express access to the knowledge base. Companies will use knowledge management systems to archive repetitive tasks, business practices, and company information.

**External Knowledge Base —** External knowledge management systems are often hosted on a company’s website or on a separate website solely devoted to the knowledge base. Unlike internal knowledge management tools, these usually don’t require a login. While some knowledge bases are curated solely by the company itself, some will allow users to post tips or answer questions other users have. This creates a knowledge base the average consumer can contribute to, engaging them with the product in unexpected ways.

**Hybrid Knowledge Base —** While most knowledge management systems can be used internally or externally at a company’s discretion, some products host both and intentionally provide different functions for each type. These products are dual-sided, with one set of features for internal use and another for external use. This makes for one cohesive knowledge base solution, both internal and external, hosted through one application.

### Knowledge Management Software Features

**Q and A —** Provides forums where employees of various levels can share expertise and processes.

**Searchable —** Incorporates a search bar to help navigate users to appropriate content.

**Public vs Private —** Offers the choice to make a conversation private between specified contributors or open to the public.

**File Viewing —** Stores and readies various file types for viewing.

**Tagging —** Allows users to tag one another in file data or comments for easier search and referencing.

**Upload —** Lets users upload documents, photos, and various other file types from their personal devices for greater knowledge sharing.

**Link Sharing —** Lets users direct one another via customized links, foregoing a lengthy search process.

**Comments —** Allows users to leave notes or comments on various file types for eventual reference.

### Software and Services Related to Knowledge Management Software

**Business Content Management —** [Business content management software](https://www.g2.com/categories/business-content-management) will often integrate with knowledge management systems, allowing users to pull documents or assets from a BCM and attach the documentation in the knowledge base. This creates a fluid process of knowledge gathering and document acquisition for employees.

**Enterprise Content Management —** [Enterprise content management (ECM) software](https://www.g2.com/categories/enterprise-content-management-ecm) integrates with knowledge management systems in the same way that business content management software does. Knowledge management tools will allows users to link back to or attach content from an ECM so documents mentioned in the knowledge base can be quickly pulled up.

**Customer Self-Service —** Some [customer self-service software](https://www.g2.com/categories/customer-self-service) include the same features of a knowledge management system. Customer self-service tools are more varied, but many knowledge management tools geared toward external uses will also be labeled customer self-service.