# Best Enterprise Knowledge Management Software - Page 2 *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Products classified in the overall Knowledge Management category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Knowledge Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Knowledge Management category. In addition to qualifying for inclusion in the Knowledge Management Software category, to qualify for inclusion in the Enterprise Business Knowledge Management Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business. ## Top Knowledge Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Slack](https://www.g2.com/products/slack/reviews) | 4.5/5.0 (37,449 reviews) | Searchable team knowledge with channel-based context | "[Versatile Communication Tool with Key Improvements Needed](https://www.g2.com/survey_responses/slack-review-12760915)" | | 2 | [Confluence](https://www.g2.com/products/confluence/reviews) | 4.1/5.0 (4,245 reviews) | Jira-connected team knowledge and documentation | "[The Ultimate Source of Truth for Engineering and Product Teams](https://www.g2.com/survey_responses/confluence-review-12546661)" | | 3 | [Notion](https://www.g2.com/products/notion/reviews) | 4.6/5.0 (11,094 reviews) | Relational knowledge bases with AI-queryable context | "[Notion Centralized Our Intranet and SOPs in One Flexible Workspace](https://www.g2.com/survey_responses/notion-review-13087307)" | | 4 | [ClickUp](https://www.g2.com/products/clickup/reviews) | 4.6/5.0 (12,516 reviews) | Centralized knowledge with multi-view task hierarchy | "[Standardized Project Structure with Clear Dashboards and Azure DevOps Integration](https://www.g2.com/survey_responses/clickup-review-13095194)" | | 5 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,350 reviews) | Endpoint knowledge with background-mode remediation | "[NinjaOne Workflows That Go Beyond RMM: Inventory, Compliance, Warranty Tracking, and More](https://www.g2.com/survey_responses/ninjaone-review-13100276)" | | 6 | [Scribe](https://www.g2.com/products/scribe/reviews) | 4.8/5.0 (893 reviews) | Click-capture SOP documentation with AI annotation | "[Detailed Screenshots, User-Friendly, and a Huge Upgrade from Manual Documentation](https://www.g2.com/survey_responses/scribe-review-12968483)" | | 7 | [MaintainX](https://www.g2.com/products/maintainx/reviews) | 4.8/5.0 (1,527 reviews) | AI-assisted maintenance procedure and asset knowledge capture | "[Helping Transform Maintenance from Reactive to Proactive](https://www.g2.com/survey_responses/maintainx-review-12996913)" | | 8 | [Connecteam](https://www.g2.com/products/connecteam/reviews) | 4.6/5.0 (3,491 reviews) | Deskless workforce knowledge and compliance distribution | "[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)" | | 9 | [Guru](https://www.g2.com/products/guru/reviews) | 4.7/5.0 (2,259 reviews) | Verified knowledge delivery inside daily workflows | "[A fast and user-friendly knowledge platform with room to grow](https://www.g2.com/survey_responses/guru-review-11254414)" | | 10 | [ABB Electronic Work Instructions](https://www.g2.com/products/abb-electronic-work-instructions/reviews) | 4.4/5.0 (51 reviews) | Paperless shopfloor SOPs with 3D work instructions | "[ABB electronics instructions eliminated paperwork and made tasks easier](https://www.g2.com/survey_responses/abb-electronic-work-instructions-review-12239242)" | ## G2 Grid® for Knowledge Management Software ![G2 Grid® for Knowledge Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/knowledge-management/grids.png?focus%5B%5D=3437&focus%5B%5D=280&focus%5B%5D=82623&focus%5B%5D=12139&focus%5B%5D=25671&focus%5B%5D=162357&focus%5B%5D=14864&focus%5B%5D=112031) Highlighted products: Slack, Confluence, Notion, Guru, NinjaOne, Scribe, Yext, and MaintainX. Underlying data: [Grid® JSON](https://www.g2.com/categories/knowledge-management/grids.json?focus%5B%5D=slack&focus%5B%5D=confluence&focus%5B%5D=notion&focus%5B%5D=guru&focus%5B%5D=ninjaone&focus%5B%5D=scribe&focus%5B%5D=yext&focus%5B%5D=maintainx&segment=enterprise) ## How Many Knowledge Management Software Products Does G2 Track? **Total Products under this Category:** 457 ### Category Stats (Jul 2026) - **Average Rating**: 4.5/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Bettermode (+0.8%) - Among all products in this category, Bettermode recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank Knowledge Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 110,800+ Authentic Reviews - 457+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Procedureflow Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1043&secure%5Bchosen_at%5D=2026-07-14T11%3A44%3A23Z&secure%5Bdisplayable_resource_id%5D=1043&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1043&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20875&secure%5Bresource_id%5D=1043&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fknowledge-management%2Fenterprise%3Fpage%3D2%26segment%3Denterprise&secure%5Btoken%5D=32e5806258fe5b7335d5e2a7d70a95a831d85f144a3a1ffe7de8f3349a73793f&secure%5Burl%5D=https%3A%2F%2Fprocedureflow.com%2Fg2-reviews%3Futm_source%3Dg2%26utm_medium%3Dpaid_social%26utm_campaign%3Dg2_2026&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Knowledge Management Software Products in 2026? ### 1. [Lark](https://www.g2.com/products/lark-lark/reviews) Lark is an all-in-one collaboration platform for teams looking to streamline workflows and achieve business results faster. With a seamless user experience across desktop and mobile devices, Lark ensures that teams can work efficiently from anywhere. Lark is the super app for work that consolidates chats, workflows, emails, documents, sheets, project management, and meetings in one place. Your team can plan, execute, and sync on work without disruption and focus on what matters to your business. **Average Rating:** 4.5/5.0 **Total Reviews:** 167 **How Do G2 Users Rate Lark?** - **Q & A:** 9.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Lark?** - **Seller:** [Lark Technologies](https://www.g2.com/sellers/lark-technologies-ab8d4472-aa71-4552-8d1c-06f9cf7661e6) - **Year Founded:** 2003 - **HQ Location:** Singapore, Singapore - **Twitter:** @lark (471 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/larksuite/ (210 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Small-Business, 31% Mid-Market #### What Are Lark's Pros and Cons? **Pros:** - Remote Work (15 reviews) - Automations (10 reviews) - Ease of Use (10 reviews) - Features (9 reviews) - Reminders (7 reviews) **Cons:** - Glitches (5 reviews) - Overwhelming Experience (5 reviews) - Overwhelming Features (5 reviews) - Limited Integrations (4 reviews) - Software Glitches (4 reviews) ### What Do G2 Reviewers Say About Lark? *AI-generated summary from verified user reviews* **Pros:** - Users value the **real-time collaboration** capabilities of Lark, enabling seamless teamwork across different locations. - Users love Lark for its **powerful automation features** that streamline workflows and increase productivity seamlessly. - Users appreciate the **ease of use** of Lark, streamlining communication and collaboration in one convenient workspace. - Users value Lark's **integrated workspace** for communication, collaboration, and productivity, enhancing team efficiency and organization. - Users find Lark's **reminders** invaluable for streamlining task management and enhancing team collaboration seamlessly. **Cons:** - Users experience **occasional glitches** in Lark, affecting performance and user customization options at times. - Users find the platform's **overwhelming experience** challenging due to its complex features and UI navigation. - Users find the **overwhelming features** of Lark challenging, complicating the onboarding and customization experience. - Users feel there are **limited integrations** available, but acknowledge ongoing improvements and the option for custom setups. - Users face **software glitches** in Lark, including login bugs and technical issues that hinder user experience. #### What Are Recent G2 Reviews of Lark? **"[Feature-Rich and Stable, A Top Choice for Team Collaboration](https://www.g2.com/survey_responses/lark-review-11952160)"** **Rating:** 5.0/5.0 stars *— Surendra B.* [Read full review](https://www.g2.com/survey_responses/lark-review-11952160) --- **"[Lark: An All-in-One Powerhouse](https://www.g2.com/survey_responses/lark-review-12704712)"** **Rating:** 5.0/5.0 stars *— Karol Z.* [Read full review](https://www.g2.com/survey_responses/lark-review-12704712) --- #### What Are G2 Users Discussing About Lark? - [Is Lark a Chinese app?](https://www.g2.com/discussions/is-lark-a-chinese-app) - [How good is Lark?](https://www.g2.com/discussions/lark-how-good-is-lark) - [How does Lark app work?](https://www.g2.com/discussions/lark-how-does-lark-app-work) - 1 comment - [What is the use of Lark app?](https://www.g2.com/discussions/lark-what-is-the-use-of-lark-app) ### 2. [Serviceware Knowledge](https://www.g2.com/products/serviceware-se-serviceware-knowledge/reviews) SaaS-based Serviceware Knowledge gets the most out of your organization’s knowledge because it’s easy to use, deploy and administer. Serviceware Knowledge wraps a beautiful interface around a fully-featured solution — with CRM and ticketing app integrations and an API. Find out how powerful easy can be. **Average Rating:** 4.8/5.0 **Total Reviews:** 27 **How Do G2 Users Rate Serviceware Knowledge?** - **Q & A:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Serviceware Knowledge?** - **Seller:** [SERVICEWARE SE](https://www.g2.com/sellers/serviceware-se-62d35c35-1c26-4008-8d62-9cda4893f0d8) - **Year Founded:** 1998 - **HQ Location:** Idstein, Hesse - **Twitter:** @serviceware (193 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/serviceware/ (360 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 41% Mid-Market, 37% Enterprise #### What Are Recent G2 Reviews of Serviceware Knowledge? **"[Sabio - Easiest knowledge management software](https://www.g2.com/survey_responses/serviceware-knowledge-review-6640002)"** **Rating:** 4.5/5.0 stars *— Edwin V.* [Read full review](https://www.g2.com/survey_responses/serviceware-knowledge-review-6640002) --- **"[A simple way to share knowledge](https://www.g2.com/survey_responses/serviceware-knowledge-review-3834299)"** **Rating:** 5.0/5.0 stars *— Anja B.* [Read full review](https://www.g2.com/survey_responses/serviceware-knowledge-review-3834299) --- #### What Are G2 Users Discussing About Serviceware Knowledge? - [What is SABIO used for?](https://www.g2.com/discussions/what-is-sabio-used-for) ### 3. [Market Logic](https://www.g2.com/products/market-logic/reviews) DeepSights by Market Logic Software is an enterprise AI-powered market intelligence and consumer insights platform that transforms organizational knowledge into trusted intelligence that supports faster, more confident business decisions. It provides a single source of truth for market and consumer insights, enabling organizations to connect data, reduce duplication of research, and make decisions with clarity. Purpose-built AI, always-on agents, and deep integrations help insights, marketing, product, and innovation teams continuously surface what matters, anticipate market change, and act with confidence. More than 100 of the world's leading brands - including Mars, Novartis, eBay, Colgate-Palmolive, Philips, Tesco, Vodafone, and REWE - rely on DeepSights, with over 100,000 business users globally. The platform represents a shift from passive insights management to active intelligence — continuously generated, AI-powered market and consumer insights delivered in real time. Rather than relying on static reports, DeepSights connects data, detects signals, and surfaces relevant insights to support proactive, evidence-based decision-making across teams. DeepSights brings together five connected solutions on a shared foundation for trusted, scalable intelligence, powered by agentic AI. DeepSights Explore enables instant search and discovery of trusted insights across internal research, syndicated sources, and news. DeepSights Radar continuously monitors markets and competitors to detect emerging developments and early warning signals, powering continuous market and competitive intelligence. DeepSights Personas enables teams to test ideas at scale with AI-powered personas and synthetic research, including AI-moderated interviews and synthetic panels built from a company’s own data. DeepSights Innovate identifies whitespace opportunities and accelerates concept development with AI agents. DeepSights Research manages the full research lifecycle while ensuring transparency, compliance, and knowledge reuse. Together, these capabilities form a unified platform for market intelligence, competitive intelligence, and insights management. Unlike generic AI tools, DeepSights is purpose-built for market research, competitive intelligence, and insights workflows, with agentic AI for insights at its core. The platform evaluates relevance, authority, and recency to ground every answer in trusted data and reduce hallucination risk. AI agents work alongside human experts to continuously discover, analyze, and surface intelligence — delivering accurate, source-grounded answers at the speed insights teams need to operate at scale. Market Logic has been named a Visionary in the 2026 Gartner® Magic Quadrant™ for Competitive and Market Intelligence Platforms, included in The Forrester Market and Competitive Intelligence Platforms Landscape, Q1 2026, and recognized in G2’s 2026 Top 50 German Software Companies. DeepSights is a G2 Leader in Enterprise Market Intelligence and Enterprise Knowledge Base categories. A 2025 Forrester Total Economic Impact™ study found DeepSights delivered a 411% return on investment over three years, highlighting reduced research costs, faster time to insights, and a stronger strategic role for insights in business decision-making. DeepSights is enterprise-grade and built for security and compliance. The platform is ISO/IEC 27001 certified, aligned with GDPR and the EU AI Act, and does not use customer data to train external AI models. With SSO, granular access control, and flexible deployment options, organizations retain full control over how insights are accessed, shared, and governed. Trusted by global enterprises across consumer goods, healthcare, retail, and financial services, DeepSights enables organizations to move from fragmented data to a connected, always-on system for market and consumer intelligence. **Average Rating:** 4.3/5.0 **Total Reviews:** 43 **Who Is the Company Behind Market Logic?** - **Seller:** [Market Logic Software](https://www.g2.com/sellers/market-logic-software) - **Company Website:** https://www.marketlogicsoftware.com - **Year Founded:** 2006 - **HQ Location:** Berlin, Germany - **Twitter:** @market_logic (588 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/market-logic-software/ (173 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Goods - **Company Size:** 79% Enterprise, 12% Mid-Market #### What Are Market Logic's Pros and Cons? **Pros:** - Ease of Use (13 reviews) - Insights (12 reviews) - Customer Support (8 reviews) - Knowledge Accessibility (8 reviews) - Helpful (7 reviews) **Cons:** - Search Functionality Issues (6 reviews) - Search Limitations (5 reviews) - Inefficiency (4 reviews) - Slow Performance (4 reviews) - Difficult Navigation (3 reviews) ### What Do G2 Reviewers Say About Market Logic? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Market Logic, highlighting its intuitive layout and simple information sharing. - Users value the **democratization of insights** from Market Logic, enhancing access and collaboration across the organization. - Users commend the **responsive customer support** of Market Logic, ensuring quick assistance and seamless integration. - Users value the **knowledge accessibility** provided by Market Logic, enhancing their experience with customizable tools and features. - Users value how **Market Logic democratizes insights** , empowering teams to access information efficiently and independently. **Cons:** - Users experience **search functionality issues** that lead to delays and difficulties in finding reports and information. - Users find the **search limitations** frustrating, as accuracy and functionality can hinder finding necessary information efficiently. - Users face **inefficiency during document uploads** , as the process can be tedious and often frustratingly manual. - Users experience **slow performance** with Market Logic, particularly in finding accurate information and reports efficiently. - Users find the **difficult navigation** of Market Logic frustrating, complicating tasks like returning to previous reports. #### What Are Recent G2 Reviews of Market Logic? **"[Powerful Research Tool, Could Benefit From Minor UI and Source Refinements](https://www.g2.com/survey_responses/market-logic-review-12700073)"** **Rating:** 4.5/5.0 stars *— Justin M.* [Read full review](https://www.g2.com/survey_responses/market-logic-review-12700073) --- **"[Responsive Support and Dedicated CSM Make a Confident Experience](https://www.g2.com/survey_responses/market-logic-review-12921113)"** **Rating:** 4.0/5.0 stars *— Travis V.* [Read full review](https://www.g2.com/survey_responses/market-logic-review-12921113) --- #### What Are G2 Users Discussing About Market Logic? - [What is Market Logic Software used for?](https://www.g2.com/discussions/what-is-market-logic-software-used-for) ### 4. [Superhuman Docs](https://www.g2.com/products/superhuman-docs/reviews) Superhuman Docs (formerly Coda) gets your team and AI on the same page. Most AI tools are built for solo work, so the work ends up trapped in chats. Docs brings your team and AI together in a familiar space, reimagining what a doc can do. Drafts happen faster, projects stay on task, and decisions don’t stall. Ask for what you need and Docs helps your team build and run with it. Docs is part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. AI is everywhere, but what it creates stays disconnected from where your team actually works. Superhuman Docs fixes that. Instead of generating alone and copy-pasting results somewhere else, your whole team works with AI in one shared place—asking, editing, and building on one another’s work without context switching or silos. And you can create docs, trackers, and workflows in plain language. Just say what you need and Docs AI builds it with you. No code. No writing formulas. No learning curve. Superhuman Docs supports real-time multi-user collaboration, rich content editing, AI generation, and text summarization, so your team can ask for a first draft, meeting notes, or a project tracker and build on it together, instantly. Docs features templates, task creation and assignment mapping, GANTT charts, revision history, in-line comments, notifications, and knowledge sharing—all in one shared doc. No switching between tools to generate, organize, and move work forward. And since Docs connects to over 1,000 tools, including Slack, Jira, and Salesforce, you’ll always have access to the latest data so due dates for your team’s OKRs are always current. **Average Rating:** 4.6/5.0 **Total Reviews:** 477 **How Do G2 Users Rate Superhuman Docs?** - **Q & A:** 8.4/10 (Category avg: 8.6/10) **Who Is the Company Behind Superhuman Docs?** - **Seller:** [Superhuman](https://www.g2.com/sellers/superhuman-888da3d1-51f7-4603-8d73-08989f8a7db1) - **Company Website:** https://superhuman.com/ - **HQ Location:** San Francisco, California - **LinkedIn® Page:** https://www.linkedin.com/company/superhumanhq/ (1,759 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 54% Small-Business, 31% Mid-Market #### What Are Superhuman Docs's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Features (12 reviews) - Flexibility (12 reviews) - Automation (11 reviews) - Customization (10 reviews) **Cons:** - Learning Curve (9 reviews) - Steep Learning Curve (7 reviews) - Complexity (4 reviews) - Limited Features (4 reviews) - Difficulty (3 reviews) ### What Do G2 Reviewers Say About Superhuman Docs? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Superhuman Docs, making project management and collaboration a breeze. - Users appreciate the **intuitive flexibility** of Superhuman Docs, combining tools for seamless collaboration and project management. - Users value the **flexibility** of Superhuman Docs, enabling customized solutions for various needs and efficient collaboration. - Users love the **automation features** of Superhuman Docs, simplifying project management and improving collaboration efficiency. - Users love the **customization options** in Superhuman Docs, allowing tailored solutions for diverse team needs and workflows. **Cons:** - Users note a **challenging learning curve** with Superhuman Docs, finding it complex and initially intimidating to navigate. - Users find the **steep learning curve** challenging, especially when navigating advanced features and functionalities. - Users find the initial use of Superhuman Docs to involve a **complex learning curve** that can be intimidating. - Users find the **limited layout options** of Superhuman Docs to be unappealing and not very functional. - Users find a **steep learning curve** with Superhuman Docs, which can be intimidating and complicates initial usage. #### What Are Recent G2 Reviews of Superhuman Docs? **"[Perfect tool for makes](https://www.g2.com/survey_responses/superhuman-docs-review-8239050)"** **Rating:** 5.0/5.0 stars *— Istvan P.* [Read full review](https://www.g2.com/survey_responses/superhuman-docs-review-8239050) --- **"[Coda: A One-Stop Hub for SOPs, Data, and Team Collaboration](https://www.g2.com/survey_responses/superhuman-docs-review-12952557)"** **Rating:** 4.0/5.0 stars *— Noxy P.* [Read full review](https://www.g2.com/survey_responses/superhuman-docs-review-12952557) --- #### What Are G2 Users Discussing About Superhuman Docs? - [How do you use Coda io?](https://www.g2.com/discussions/how-do-you-use-coda-io) - 3 comments - [What is CODA program?](https://www.g2.com/discussions/what-is-coda-program) - 3 comments - [What is Coda used for?](https://www.g2.com/discussions/what-is-coda-used-for) - 3 comments ### 5. [Unily](https://www.g2.com/products/unily/reviews) Reimagine the employee experience with Unily — the AI-powered platform defining the future of work. Recognized as a global Leader across top analyst reports, Unily helps enterprises boost productivity, accelerate organizational velocity, and connect every employee through intelligent alignment, engagement, and collaboration. **Average Rating:** 4.5/5.0 **Total Reviews:** 38 **How Do G2 Users Rate Unily?** - **Q & A:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Unily?** - **Seller:** [Unily](https://www.g2.com/sellers/unily) - **Company Website:** https://www.unily.com/ - **Year Founded:** 2005 - **HQ Location:** London, GB - **Twitter:** @WeAreUnily (1,488 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/unily/ (306 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 58% Enterprise, 18% Mid-Market #### What Are Unily's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Customer Support (9 reviews) - Functionality (8 reviews) - Helpful (8 reviews) - Access Ease (7 reviews) **Cons:** - Lack of Customization (6 reviews) - Lack of Features (6 reviews) - Limited Customization (5 reviews) - Confusion (4 reviews) - Insufficient Information (4 reviews) ### What Do G2 Reviewers Say About Unily? *AI-generated summary from verified user reviews* **Pros:** - Users laud Unily for its **ease of use** , offering intuitive navigation and seamless integration with existing tools. - Users commend Unily's **exceptional customer support** , ensuring seamless setup, maintenance, and assistance for optimal platform use. - Users value Unily's **versatile functionality** , facilitating targeted content delivery and customization for enhanced employee engagement. - Users commend Unily for its **exceptional customer service** and support, enhancing their overall experience and satisfaction. - Users value the **easy access and customization of content** in Unily, enhancing user engagement and functionality effectively. **Cons:** - Users find a **lack of customization** in Unily, limiting flexibility and making necessary changes more difficult and time-consuming. - Users note a **lack of features** , especially in reporting and analytics, limiting their ability to track user engagement effectively. - Users highlight the **limited customization** options in Unily, which restrict flexibility and design personalization for their needs. - Users struggle with **backend confusion** , facing inconsistencies and complex configurations that hinder effective management. - Users find Unily's **insufficient information** on reporting limits their ability to track employee engagement effectively. #### What Are Recent G2 Reviews of Unily? **"[Unily's Robust Platform Enhances Content Creation & Customization with Exceptional Customer Service](https://www.g2.com/survey_responses/unily-review-11525394)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/unily-review-11525394) --- **"[Centralized Platform with Personalization, Needs Search Improvements](https://www.g2.com/survey_responses/unily-review-12132608)"** **Rating:** 5.0/5.0 stars *— Aakarsh B.* [Read full review](https://www.g2.com/survey_responses/unily-review-12132608) --- #### What Are G2 Users Discussing About Unily? - [How much does Unily cost?](https://www.g2.com/discussions/how-much-does-unily-cost) - [Where is Unily based?](https://www.g2.com/discussions/where-is-unily-based) - [What is intranet software?](https://www.g2.com/discussions/what-is-intranet-software) - [What does Unily do?](https://www.g2.com/discussions/what-does-unily-do) ### 6. [Document360](https://www.g2.com/products/document360/reviews) Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform. **Average Rating:** 4.7/5.0 **Total Reviews:** 514 **How Do G2 Users Rate Document360?** - **Q & A:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Document360?** - **Seller:** [Kovai Limited](https://www.g2.com/sellers/kovai-limited) - **Company Website:** https://www.kovai.co/ - **Year Founded:** 2009 - **HQ Location:** London - **Twitter:** @BizTalk360 (1,920 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kovaico/ (330 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Technical Writer, Senior Technical Writer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Mid-Market, 39% Small-Business #### What Are Document360's Pros and Cons? **Pros:** - Ease of Use (46 reviews) - Features (31 reviews) - Customer Support (29 reviews) - Helpful (27 reviews) - User Interface (27 reviews) **Cons:** - Missing Features (11 reviews) - Editing Difficulties (10 reviews) - Editing Limitations (9 reviews) - Expensive (9 reviews) - Limited Customization (9 reviews) ### What Do G2 Reviewers Say About Document360? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Document360, finding it user-friendly and highly customizable for their needs. - Users appreciate the **customization and flexibility** of Document360, enhancing their documentation to integrate seamlessly with their platform. - Users commend the **efficient customer support** of Document360, resolving issues quickly and enhancing the overall experience. - Users appreciate the **versatile customization** of Document360, allowing integration and streamlined documentation experience effortlessly. - Users value the **versatile and user-friendly interface** of Document360, enhancing customization and integration with platforms seamlessly. **Cons:** - Users note the **missing features** in Document360, requesting enhancements like better visual editing and multi-section copying. - Users experience **editing difficulties** with lagging long documents and inconsistent formatting, making content management challenging. - Users find **editing limitations** in Document360 frustrating, noting issues with copying sections and clarity in user permissions. - Users find Document360 **expensive** , with important features gated behind higher prices and slow performance when handling large documents. - Users note the **limited customization** options for design and integrations, making the experience less user-friendly. #### What Are Recent G2 Reviews of Document360? **"[Document360 Makes Knowledge Sharing Easy with Intuitive Management and Powerful Search](https://www.g2.com/survey_responses/document360-review-13065059)"** **Rating:** 4.5/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/document360-review-13065059) --- **"[Simplifying Documentation Management with Document360](https://www.g2.com/survey_responses/document360-review-12229699)"** **Rating:** 4.0/5.0 stars *— Vignesh S.* [Read full review](https://www.g2.com/survey_responses/document360-review-12229699) --- #### What Are G2 Users Discussing About Document360? - [What is Document360 used for?](https://www.g2.com/discussions/what-is-document360-used-for) - 1 comment ### 7. [Procedureflow](https://www.g2.com/products/procedureflow/reviews) Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations. **Average Rating:** 4.7/5.0 **Total Reviews:** 46 **How Do G2 Users Rate Procedureflow?** - **Q & A:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Procedureflow?** - **Seller:** [ProcedureFlow](https://www.g2.com/sellers/procedureflow) - **Company Website:** https://procedureflow.com - **Year Founded:** 2015 - **HQ Location:** Saint John, NB - **Twitter:** @ProcedureFlow (355 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9425110/ (69 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 48% Mid-Market, 35% Enterprise #### What Are Recent G2 Reviews of Procedureflow? **"[Procedureflow is a great tool](https://www.g2.com/survey_responses/procedureflow-review-12874082)"** **Rating:** 5.0/5.0 stars *— Jamilah P.* [Read full review](https://www.g2.com/survey_responses/procedureflow-review-12874082) --- **"[Puzzle-Like Mapping That Makes Processes Clear and Enjoyable](https://www.g2.com/survey_responses/procedureflow-review-13051434)"** **Rating:** 5.0/5.0 stars *— Danielle W.* [Read full review](https://www.g2.com/survey_responses/procedureflow-review-13051434) --- #### What Are G2 Users Discussing About Procedureflow? - [What is ProcedureFlow used for?](https://www.g2.com/discussions/what-is-procedureflow-used-for) - 1 comment ### 8. [Axero](https://www.g2.com/products/axero/reviews) Axero is a modern intranet and digital workplace platform that brings your people, content, and communication into one searchable, branded hub. Built for mid-size and enterprise companies, Axero is where HR leaders, internal communications teams, and IT administrators bring everything together — so employees can find information, collaborate on projects, and stay connected to what's happening across the company, no matter where they work. Key features and capabilities include: - Intranet & communication hub — Company news, announcements, and updates in one place, where every employee can actually see them - Knowledge management — Organized document libraries and wikis so nothing gets buried and information stays current - Team collaboration — Workspaces, task management, and project tools that keep teams moving without the back-and-forth - Tool consolidation — A native form builder, newsletter manager, and LMS mean fewer tools to juggle. And with Axero App Manager, teams can build and deploy custom tools right inside the platform - People directory & profiles — Find the right person fast with employee search and org charts that actually reflect how the company is structured - Integrations — Connects with SharePoint, Microsoft 365, Google Workspace, Slack, and more so teams aren't starting from scratch Axero works for everyone — from employees who want drag-and-drop tools, to developers who want REST APIs, CSS overrides, webhooks, and full control through Axero App Manager. The result is an intranet that looks like your brand and works the way your people do. Available in the cloud or on-premise, with role-based permissions and SSO support. And when you work with Axero, you get more than software — you get a dedicated client success team that's with you through implementation, adoption, and everything after. **Average Rating:** 4.3/5.0 **Total Reviews:** 99 **How Do G2 Users Rate Axero?** - **Q & A:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Axero?** - **Seller:** [Axero Solutions, LLC](https://www.g2.com/sellers/axero-solutions-llc) - **Company Website:** https://axerosolutions.com - **Year Founded:** 2008 - **HQ Location:** New York, NY - **Twitter:** @AxeroSolutions (417 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/217396/ (49 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 55% Mid-Market, 24% Small-Business #### What Are Axero's Pros and Cons? **Pros:** - Ease of Use (27 reviews) - Customer Support (16 reviews) - Customization Flexibility (10 reviews) - Easy Setup (10 reviews) - Features (10 reviews) **Cons:** - Learning Curve (6 reviews) - Missing Features (6 reviews) - Not Intuitive (5 reviews) - Confusion (4 reviews) - Inefficient Searching (4 reviews) ### What Do G2 Reviewers Say About Axero? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Axero, enhancing communication and streamlining workflow across the company. - Users praise the **excellent customer support** from Axero, making their experience with the platform seamless and efficient. - Users value the **customization flexibility** of Axero, allowing tailored intranets that meet specific organizational needs. - Users value the **easy setup** of Axero, appreciating its intuitive interface and seamless customization for content management. - Users value Axero's **intuitive features** and exceptional support, enhancing communication and workflow across the organization. **Cons:** - Users find the **learning curve steep** , needing coding skills and guidance to effectively use Axero's features. - Users find the **missing features** in Axero limiting, particularly in reporting, templates, and video tracking capabilities. - Users find Axero **not intuitive** , with complex navigation and limited search functionality that hampers usability. - Users find Axero **confusing to learn** , often feeling overwhelmed by the numerous options and initial setup process. - Users find the **inefficient searching** of Axero frustrating, as it limits access to needed options and content. #### What Are Recent G2 Reviews of Axero? **"[Constant Improvements, Great Uptime, and Attentive Support](https://www.g2.com/survey_responses/axero-review-12240765)"** **Rating:** 5.0/5.0 stars *— Verified User in Automotive* [Read full review](https://www.g2.com/survey_responses/axero-review-12240765) --- **"[Great Intranet Solution with Stellar Support](https://www.g2.com/survey_responses/axero-review-10872106)"** **Rating:** 4.5/5.0 stars *— Jade M.* [Read full review](https://www.g2.com/survey_responses/axero-review-10872106) --- #### What Are G2 Users Discussing About Axero? - [What is Axero used for?](https://www.g2.com/discussions/what-is-axero-used-for) ### 9. [Upland Panviva](https://www.g2.com/products/upland-panviva/reviews) Upland Panviva delivers AI-powered, expert-approved guidance and recommendations to build confidence and trust for contact center agents and customers. Panviva ensures complex organizations and their customer experience operations are compliant, competitive, and productive. Tailored for healthcare, health insurance, banking, utilities, and BPO organizations with large contact centers, Panviva offers flexible solutions that allow you to evolve at your own pace. From compliance-focused manual knowledge management to fully AI-powered, seamlessly integrated guidance across your contact center ecosystem, Panviva grows with you. Experience the productivity power of Panviva and transform your organization's knowledge delivery while maintaining strict compliance standards, all backed by deep industry expertise. **Average Rating:** 4.6/5.0 **Total Reviews:** 92 **How Do G2 Users Rate Upland Panviva?** - **Q & A:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Upland Panviva?** - **Seller:** [Upland Software](https://www.g2.com/sellers/upland-software) - **Company Website:** https://uplandsoftware.com/ - **Year Founded:** 2010 - **HQ Location:** Austin, TX - **LinkedIn® Page:** https://www.linkedin.com/company/3139095/ (815 employees on LinkedIn®) - **Ownership:** NASDAQ:UPLD **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Insurance - **Company Size:** 51% Mid-Market, 41% Enterprise #### What Are Upland Panviva's Pros and Cons? **Pros:** - Accuracy (1 reviews) - Analytics (1 reviews) - Daily Use (1 reviews) - Ease of Learning (1 reviews) - Ease of Use (1 reviews) **Cons:** - Customization Issues (1 reviews) - Error Issues (1 reviews) - Integration Issues (1 reviews) - Limited Capabilities (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Upland Panviva? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy** of Upland Panviva, enhancing efficiency in fast-paced industries like healthcare and IT support. - Users value the **real-time resource management** capabilities of Upland Panviva, enhancing efficiency in critical environments. - Users enjoy the **versatile daily usage** of Upland Panviva for both instructional and product materials. - Users find Upland Panviva's **ease of learning** invaluable for quick information retrieval in fast-paced work environments. - Users value the **ease of use** with Upland Panviva, finding it versatile for various instructional and product materials. **Cons:** - Users often face **customization issues** that hinder integration with multi-platform systems, limiting their ability to tailor the product effectively. - Users occasionally face **glitches when working with images** , though they find them manageable with workarounds. - Users face **integration issues** with Upland Panviva, finding it challenging to tailor to specific multi-platform needs. - Users find the **limited capabilities** of Upland Panviva make customization and integration challenging for their specific needs. - Users find **limited customization** challenging, often needing to adapt their processes instead of tailoring the system to their needs. #### What Are Recent G2 Reviews of Upland Panviva? **"[Real use of Panviva, my honest review](https://www.g2.com/survey_responses/upland-panviva-review-10799785)"** **Rating:** 5.0/5.0 stars *— Dr. Will Hernando R.* [Read full review](https://www.g2.com/survey_responses/upland-panviva-review-10799785) --- **"[All Our Content in One Place for Every User](https://www.g2.com/survey_responses/upland-panviva-review-12472611)"** **Rating:** 5.0/5.0 stars *— Jennefer R.* [Read full review](https://www.g2.com/survey_responses/upland-panviva-review-12472611) --- #### What Are G2 Users Discussing About Upland Panviva? - [How does Panviva support your knowledge management needs, and do you recommend it for large teams?](https://www.g2.com/discussions/how-does-panviva-support-your-knowledge-management-needs-and-do-you-recommend-it-for-large-teams) ### 10. [TextExpander](https://www.g2.com/products/textexpander/reviews) TextExpander helps teams work smarter by turning their collective knowledge into instant, reusable content, available anywhere they type. Keyboard shortcuts bring your Snippets—your most important messaging, templates, and responses—to your fingertips, so your team can communicate efficiently and consistently across every app. From customer support replies and recruiting outreach to clinical documentation and sales follow-ups, TextExpander makes it easy to share the right Snippets with everyone who needs them, keeping your whole team on the same page, every time. **Average Rating:** 4.8/5.0 **Total Reviews:** 457 **How Do G2 Users Rate TextExpander?** - **Q & A:** 7.4/10 (Category avg: 8.6/10) **Who Is the Company Behind TextExpander?** - **Seller:** [Text Expander](https://www.g2.com/sellers/text-expander) - **Company Website:** https://textexpander.com/ - **Year Founded:** 2005 - **HQ Location:** San Francisco, US - **Twitter:** @TextExpander (12,184 Twitter followers) - **LinkedIn® Page:** https://linkedin.com/company/textexpander/ (58 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 39% Small-Business, 28% Mid-Market #### What Are TextExpander's Pros and Cons? **Pros:** - Ease of Use (117 reviews) - Time-saving (87 reviews) - Time-Saving (78 reviews) - Easy Setup (59 reviews) - Simple (57 reviews) **Cons:** - Software Bugs (30 reviews) - App Issues (19 reviews) - Learning Curve (14 reviews) - App Functionality (12 reviews) - Complexity (12 reviews) ### What Do G2 Reviewers Say About TextExpander? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of TextExpander, facilitating efficient communication and streamlined operations effortlessly. - Users love how TextExpander offers **significant time-saving** benefits, enhancing productivity in their daily tasks. - Users value the **time-saving efficiency** of TextExpander, enabling them to focus on their primary tasks effortlessly. - Users praise the **easy setup** of TextExpander, appreciating its intuitive guidance and seamless integration into their workflow. - Users love the **ease of use** of TextExpander, enhancing productivity through simple setup and efficient text replacements. **Cons:** - Users experience **software bugs** with TextExpander, facing issues like syncing glitches and snippet insert failures. - Users often face **app crashes and freezing** , which disrupt workflow and lead to frustration while typing. - Users note a **challenging initial learning curve** with TextExpander, needing to adapt to snippet creation and usage. - Users experience **frequent bugs and performance issues** with TextExpander, affecting the mobile app's effectiveness. - Users find the **complexity of navigating Snippets** challenging, leading to confusion in text options and usability issues. #### What Are Recent G2 Reviews of TextExpander? **"[Effortless Repetitive Tasks with Handy Date Picker](https://www.g2.com/survey_responses/textexpander-review-12079675)"** **Rating:** 5.0/5.0 stars *— Verified User in Government Administration* [Read full review](https://www.g2.com/survey_responses/textexpander-review-12079675) --- **"[Snippets Made Easy, But Mobile Needs Work](https://www.g2.com/survey_responses/textexpander-review-10437935)"** **Rating:** 4.5/5.0 stars *— Mark R.* [Read full review](https://www.g2.com/survey_responses/textexpander-review-10437935) --- #### What Are G2 Users Discussing About TextExpander? - [How has TextExpander streamlined your communication, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-textexpander-streamlined-your-communication-and-what-features-do-you-find-most-valuable) - [What is TextExpander used for?](https://www.g2.com/discussions/what-is-textexpander-used-for) - 1 comment - [How do you use TextExpander on a Mac?](https://www.g2.com/discussions/how-do-you-use-textexpander-on-a-mac) - 3 comments - [How much does TextExpander cost?](https://www.g2.com/discussions/how-much-does-textexpander-cost) - 2 comments - [Is TextExpander worth?](https://www.g2.com/discussions/is-textexpander-worth) - 2 comments ### 11. [Capacity](https://www.g2.com/products/capacity/reviews) Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. It is designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. This reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions , and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice to accelerate lead capture, manage bookings, and reduce appointment no-shows. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly, ensuring the platform gets smarter with every interaction. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. By unifying the entire customer journey, from proactive outreach to post-interaction analysis, Capacity helps organizations scale efficiently, reduce operational costs by millions, and deliver exceptional service. **Average Rating:** 4.7/5.0 **Total Reviews:** 94 **How Do G2 Users Rate Capacity?** - **Q & A:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Capacity?** - **Seller:** [Capacity](https://www.g2.com/sellers/capacity) - **Year Founded:** 2017 - **HQ Location:** University City, Missouri - **Twitter:** @GoCapacity (522 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/teamcapacity/ (705 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Retail - **Company Size:** 40% Mid-Market, 33% Small-Business #### What Are Capacity's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Helpful (7 reviews) - Efficiency (6 reviews) - Customer Support (5 reviews) - Easy Setup (5 reviews) **Cons:** - Complex Setup (2 reviews) - Difficult Setup (2 reviews) - Inadequate Features (2 reviews) - Lack of Features (2 reviews) - Learning Curve (2 reviews) ### What Do G2 Reviewers Say About Capacity? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Capacity, appreciating its simplicity and helpful features for efficient workflows. - Users find Capacity's **support team and documentation incredibly helpful** , enhancing their experience and overall productivity. - Users value the **efficiency** of Capacity, appreciating time-saving automation and streamlined client communication in one place. - Users commend the **exceptional customer support** from the Capacity team, enhancing collaboration and overall experience. - Users praise the **easy setup** of Capacity, enjoying a seamless transition and efficient, organized support workflows. **Cons:** - Users find the **complex setup** of Capacity time-consuming and recommend thorough preparation for a smoother experience. - Users find the **difficult setup** of Capacity time-consuming, requiring dedicated resources and a well-prepared implementation team. - Users find the **inadequate features** of Capacity limiting, especially missing asset management capabilities for support tasks. - Users note a **lack of essential features** , particularly for asset management, impacting collaboration and effectiveness. - Users find the **learning curve challenging** , requiring time and a solid implementation team for successful setup. #### What Are Recent G2 Reviews of Capacity? **"[User-Friendly with Top-Notch Support](https://www.g2.com/survey_responses/capacity-review-12643822)"** **Rating:** 5.0/5.0 stars *— Brooke A.* [Read full review](https://www.g2.com/survey_responses/capacity-review-12643822) --- **"[Powerful Chatbots, Seamless Helpdesk Integration, and Outstanding Support](https://www.g2.com/survey_responses/capacity-review-12686140)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/capacity-review-12686140) --- #### What Are G2 Users Discussing About Capacity? - [What is LumenVox Automated Speech Recognition (ASR) used for?](https://www.g2.com/discussions/what-is-lumenvox-automated-speech-recognition-asr-used-for) - [What is Textel used for?](https://www.g2.com/discussions/textel-what-is-textel-used-for) - [What is Textel used for?](https://www.g2.com/discussions/what-is-textel-used-for) - [What is Capacity used for?](https://www.g2.com/discussions/what-is-capacity-used-for) - 1 comment ### 12. [Trainual](https://www.g2.com/products/trainual/reviews) Trainual is the training, learning, and knowledge management platform that connects your entire company to how work actually gets done. Every role. Every process. Every policy. All in one place — searchable, assignable, and built to keep every team member aligned and accountable from day one to one thousand. As companies grow more complex, consistency becomes harder to maintain. The way things get done varies by manager, standards slip across locations, and getting new teammates up to speed takes longer than it should. Trainual fixes that by giving your company one central system — where everything your team needs to know is documented, organized by role, and delivered to the right person at the right time. Trainual is the go-to platform for teams across various industries including business services, real estate, construction, healthcare, technology, marketing, legal and cleaning. Build role-based training paths that get every new teammate up to speed the same way, every time. Standardize how work gets done across departments, locations, and roles — then track it to make sure it's actually happening. And when something changes, update it once and it's live everywhere. The built-in AI assistant knows everything your company knows — so instead of pinging a manager or digging through a shared drive, your team gets instant, accurate answers the moment they need them. Think of it as your smartest teammate, always on, always right. Assign responsibilities. Track progress. Automate accountability. No micromanaging required. The result? Faster ramp times. Consistent execution. Higher-performing people. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,030 **How Do G2 Users Rate Trainual?** - **Q & A:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Trainual?** - **Seller:** [Trainual](https://www.g2.com/sellers/trainual) - **Company Website:** https://www.trainual.com - **Year Founded:** 2018 - **HQ Location:** Scottsdale, AZ - **Twitter:** @trainual (1,269 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18250517/ (139 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Operations Manager, Director of Operations - **Top Industries:** Construction, Marketing and Advertising - **Company Size:** 63% Small-Business, 34% Mid-Market #### What Are Trainual's Pros and Cons? **Pros:** - Ease of Use (166 reviews) - Simple (84 reviews) - Training (81 reviews) - Features (67 reviews) - Intuitive (63 reviews) **Cons:** - Limited Features (41 reviews) - Missing Features (41 reviews) - Limited Customization (35 reviews) - Organizational Difficulties (25 reviews) - Poor Navigation (24 reviews) ### What Do G2 Reviewers Say About Trainual? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Trainual, streamlining training with intuitive tools and straightforward integration. - Users love the **user-friendly AI features** of Trainual, enhancing training and documentation efficiency significantly. - Users value the **clarity and flexibility of Trainual** for efficient training on firm policies and procedures. - Users love the **intuitive features** of Trainual, including AI support, multimedia integration, and easy content updates. - Users find Trainual **intuitive and user-friendly** , greatly simplifying onboarding and enhancing team training efficiency. **Cons:** - Users find the **limited features** of Trainual restrictive, wishing for greater customization and flexibility in updates. - Users express concerns about **missing features** , wishing for more customization options and improved navigation. - Users note the **limited customization** in Trainual, which hampers efficiency and complicates content updates. - Users face **organizational difficulties** with Trainual, struggling to manage content assignment and hierarchy effectively. - Users find **poor navigation** prevents easy access to information, leading to confusion and frustration with content organization. #### What Are Recent G2 Reviews of Trainual? **"[The training solution I've been needing!](https://www.g2.com/survey_responses/trainual-review-10472265)"** **Rating:** 5.0/5.0 stars *— Vanessa G.* [Read full review](https://www.g2.com/survey_responses/trainual-review-10472265) --- **"[Fast, Reliable, and Intuitive—Trainual Templates and AI Search Make Policy Building Easy](https://www.g2.com/survey_responses/trainual-review-13085885)"** **Rating:** 4.0/5.0 stars *— Jenny S.* [Read full review](https://www.g2.com/survey_responses/trainual-review-13085885) --- #### What Are G2 Users Discussing About Trainual? - [What is Trainual used for?](https://www.g2.com/discussions/what-is-trainual-used-for) ### 13. [Igloo](https://www.g2.com/products/igloo/reviews) Igloo Software is the only digital workplace platform that enables a truly connected, collaborative, and engaged frontline and desked workforce. Igloo creates multi-channel, personalized digital experiences and unifies everything that matters: People, information, and processes across all teams. Consistently recognized as a leader by customers like Restoration Hardware, Leidos, and Marcus Hotels and renowned for an unwavering commitment to customer success, Igloo makes life better at work for millions of users. Learn more at igloosoftware.com. **Average Rating:** 4.2/5.0 **Total Reviews:** 90 **How Do G2 Users Rate Igloo?** - **Q & A:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Igloo?** - **Seller:** [Appspace](https://www.g2.com/sellers/appspace) - **Year Founded:** 2002 - **HQ Location:** Tampa, FL - **Twitter:** @appspace (781 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/appspace/ (488 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Non-Profit Organization Management - **Company Size:** 56% Mid-Market, 30% Enterprise #### What Are Igloo's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Centralized Management (2 reviews) - Collaboration (2 reviews) - Collaboration Focus (2 reviews) - Communication (2 reviews) **Cons:** - Limited Customization (2 reviews) - Limited Features (2 reviews) - Complexity (1 reviews) - Expensive (1 reviews) - File Management (1 reviews) ### What Do G2 Reviewers Say About Igloo? *AI-generated summary from verified user reviews* **Pros:** - Users commend Igloo for its **ease of use** , appreciating the quick setup and intuitive interface for collaboration. - Users enjoy the **centralized management** of Igloo, enhancing communication and collaboration across teams effectively. - Users praise Igloo for its **effective collaboration** , enhancing communication and streamlining processes between teams and customers. - Users praise Igloo for its **effective collaboration** , enhancing communication and streamlining processes between teams and customers. - Users appreciate the **efficient communication** and collaboration capabilities of Igloo, enhancing connectivity and organizational flow. **Cons:** - Users find the **limited customization options** challenging, especially for those without CSS experience, affecting usability. - Users find the **limited features** of Igloo disappointing, especially considering the high price point and search difficulties. - Users find the **login process cumbersome** and note that customization can be complex for those lacking CSS skills. - Users find the **high price** of Igloo unjustified for its limited features, creating disappointment. - Users find the **limited page layouts and poor search index** hinder their file management experience in Igloo. #### What Are Recent G2 Reviews of Igloo? **"[A platform that fits perfectly with our communicative and collaborative needs](https://www.g2.com/survey_responses/igloo-review-8088675)"** **Rating:** 4.5/5.0 stars *— Asha B.* [Read full review](https://www.g2.com/survey_responses/igloo-review-8088675) --- **"[A digital workplace destination](https://www.g2.com/survey_responses/igloo-review-7513002)"** **Rating:** 4.5/5.0 stars *— Anitra R.* [Read full review](https://www.g2.com/survey_responses/igloo-review-7513002) --- #### What Are G2 Users Discussing About Igloo? - [What do you like most about Igloo for creating digital workplaces, and what improvements could be made?](https://www.g2.com/discussions/what-do-you-like-most-about-igloo-for-creating-digital-workplaces-and-what-improvements-could-be-made) - [What is Igloo used for?](https://www.g2.com/discussions/what-is-igloo-used-for) - [Is Wise stamp free?](https://www.g2.com/discussions/is-wise-stamp-free) - [What is Igloo app?](https://www.g2.com/discussions/what-is-igloo-app) - [How much does igloo cost?](https://www.g2.com/discussions/how-much-does-igloo-cost) ### 14. [Ocasta](https://www.g2.com/products/ocasta/reviews) Ocasta is a modular frontline operations platform for multi-site businesses that need operational communications, task management, knowledge management, learning, inspections, checklists, observations, coaching, and new starter onboarding in one connected system. Ocasta gives frontline teams the knowledge and insight they need to improve performance in every moment. From retail and hospitality to fitness, leisure, contact centres, and other frontline environments, Ocasta replaces daily guesswork with clear, confident action. Frontline teams know what is changing, what needs doing, how to do it, and when to act — no manager relay required. Ocasta brings operational comms, task management, knowledge, learning, inspections, checklists, observations, coaching, and new starter onboarding into one connected platform. HQ gets real-time visibility into what is happening across the frontline, while teams get the answers and actions they need on web and native apps, whether they use corporate or personal devices. Too many frontline comms are treated like updates to read, when they are really tasks in disguise. A process change, product update, standards check, or site issue is not useful until someone notices it, understands it, and acts on it. Ocasta pairs comms with task management so every important message can become measurable action. That means less time hunting through old documents, waiting for answers, or relying on managers to cascade information. Instead, frontline teams feel capable, confident, and in control. Ocasta customers have seen outcomes including 98% team engagement, faster onboarding, and fewer operational issues. Ocasta is modular, so you can start where the need is greatest. While many frontline platforms push teams towards broad, fixed packages, Ocasta lets you choose the hubs that solve your most urgent challenges first, then add more when the time is right. That makes Ocasta a better-value way to build your frontline operations platform. You get one connected system without paying for features your teams are not ready to use. Start with the biggest source of guesswork in your operation, prove the impact, and build from there. Ocasta is made up of five hubs, each focused on turning everyday moments into better performance. Comms & Task Management: Know what’s changing. Get it done. Comms & Task Management is the home for one-off operational action. It brings targeted comms and task management together, so important updates do not stop at “read and understood”. They become clear actions people can complete, track, and measure. Use Comms & tasks for process changes, urgent updates, campaign launches, product information, store actions, compliance reminders, internal calendars, corporate podcasts, recognition, sales incentives, kudos, and instant push alerts. Messages reach the right people directly, without depending on managers to interpret, filter, or relay them. For HQ, that means visibility into who has seen, understood, and acted. For frontline teams, it means less noise and more clarity about what matters now. Knowledge & Learning: Know more. Do more. Knowledge & Learning gives frontline teams one source of truth. Searchable knowledge, instantly editable content, microlearning courses, and knowledge checks make it easier for people to find answers, learn fast, and stay sharp during the moments that matter. Instead of relying on old PDFs, shared drives, or repeated questions in group chats, teams can search for the latest answer and act with confidence. When knowledge changes, HQ can update it quickly, so people are not left guessing with out-of-date information. Knowledge also reinforces learning in the flow of work. Short, focused courses and knowledge checks keep teams confident without pulling them away from the job for too long. Inspections & Checklists: Know what’s working. Fix what isn’t. Inspections & Checklists turns site visits, audits, standards checks, daily checklists, and scheduled reviews into consistent insight. Teams can spot patterns, track performance, and fix issues before they become bigger problems. Use Inspections for retail store visits, loss prevention checks, learning and development visits, compliance reviews, daily opening and closing checks, service standards, safety checks, and operational audits. Managers can complete structured reviews, capture what they see, and create follow-up tasks when something needs fixing. That gives HQ a clearer view of standards across locations. Instead of relying on anecdotal feedback, inconsistent spreadsheets, or delayed reports, teams can see what is working, what is slipping, and where support is needed. Observations & Coaching: Know the gaps. Coach the moment. Observations & Coaching gives managers a clear way to observe behaviour, identify skill gaps, coach in the moment, and turn follow-up actions into progress. It shows where training is needed, not where people are assumed to need support. Use Coaching when managers need to compare real frontline behaviour against the ideal customer journey, service standard, sales process, or operational routine. They can observe what happens on the floor, give feedback, and create direct actions that move people forward. That makes coaching more consistent and practical. Teams get support based on real moments, while HQ gets a live view of training needs across the business. New Starter: Less unknowns. Less no-shows. New Starter gives new hires the knowledge, confidence, and connection they need before day one. Welcome content, site details, key information, and early engagement reduce uncertainty and help people arrive ready to start. New starters can see what to expect, where to go, who they will meet, and what they need to know before they walk through the door. That early connection matters, especially in frontline roles where uncertainty can quickly lead to no-shows. With New starters, onboarding starts before the first shift. People feel more prepared, managers spend less time repeating the basics, and new hires have a stronger reason to turn up and stay. Choose Ocasta because Ocasta is for organisations with large frontline teams, distributed locations, and operational standards that need to be understood and acted on every day. Our ideal customers are multi-site businesses in retail, hospitality, fitness, leisure, contact centres, and other frontline environments where head office needs to reach teams quickly, managers need clearer visibility, and employees need answers in the moment. Ocasta is especially valuable for operations leaders, retail operations teams, field managers, learning and development teams, internal communications teams, HR and people teams, compliance teams, and customer experience leaders who need to improve performance without adding more noise to the frontline. Teams choose Ocasta when they need to turn operational comms into tracked action, give frontline teams one trusted place to find answers, replace spreadsheets and inconsistent site visit forms with structured inspections, see real training needs through observations and coaching, reduce first-day uncertainty and new starter no-shows, give HQ real-time insight into what is happening across locations, and improve frontline performance without relying on manager cascade. Unlike many frontline platforms that push teams towards broad, fixed packages, Ocasta is modular. Our five hubs work together as one connected frontline operations platform, but you do not have to buy everything at once. That makes Ocasta a better-value choice for organisations that want to solve their biggest frontline challenge first. Start with Comms & Task Management to turn operational updates into action. Add Knowledge & Learning when teams need faster answers. Bring in Inspections & Checklists, Observations & Coaching, or New Starter when you are ready to improve standards, skills, and onboarding. You only invest in the hubs your teams are ready to use, while keeping a clear path to a more connected frontline operation over time. For frontline employees, Ocasta means less guesswork and faster answers. For managers, it means clearer priorities and fewer repeated questions. For HQ, it means live insight into whether the right work is happening in the right places. Together, these hubs give frontline teams the tools and know-how to perform at their best — and give HQ the insight to stop guessing and start knowing. **Average Rating:** 4.7/5.0 **Total Reviews:** 32 **How Do G2 Users Rate Ocasta?** - **Q & A:** 7.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Ocasta?** - **Seller:** [Ocasta](https://www.g2.com/sellers/ocasta) - **Year Founded:** 2011 - **HQ Location:** Brighton, United Kingdom - **Twitter:** @ocastahq (963 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ocasta/ (16 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications - **Company Size:** 74% Enterprise, 12% Mid-Market #### What Are Ocasta's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Customer Support (3 reviews) - Platform Usability (2 reviews) - Simple (2 reviews) - User Interface (2 reviews) **Cons:** - Connectivity Issues (1 reviews) - Inadequate Reporting (1 reviews) - Organizational Challenges (1 reviews) - Reporting Issues (1 reviews) ### What Do G2 Reviewers Say About Ocasta? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Ocasta, enhancing workflow and facilitating instant reviews and reporting. - Users appreciate the **exceptional customer support** from Ocasta, enhancing user experience and satisfaction through reliable assistance. - Users value the **high usability** of Ocasta, enhancing real-time communication and accessibility for front-line teams. - Users love the **simplicity and ease of use** of Ocasta, making it a unique and effective tool for business. - Users praise the **user-friendly interface** of Ocasta, which enhances workflow and enables efficient real-time reporting. **Cons:** - Users note that **connectivity issues** can hinder the full utilization of Ocasta's real-time features in low-signal areas. - Users feel the **inadequate reporting** limits business insights, but Ocasta is responsive to user feedback for improvements. - Users face **organizational challenges** in managing the extensive developments desired on the Ocasta platform. - Users find the **reporting issues** limiting, but appreciate Ocasta's efforts to address their feedback effectively. #### What Are Recent G2 Reviews of Ocasta? **"[Brilliant Experience so far](https://www.g2.com/survey_responses/ocasta-review-11667341)"** **Rating:** 5.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/ocasta-review-11667341) --- **"[Ocasta Review for real-time observations, store visits, and retail audits.](https://www.g2.com/survey_responses/ocasta-review-10392263)"** **Rating:** 5.0/5.0 stars *— Marvellous C.* [Read full review](https://www.g2.com/survey_responses/ocasta-review-10392263) --- #### What Are G2 Users Discussing About Ocasta? - [What is Ocasta Engage used for?](https://www.g2.com/discussions/what-is-ocasta-engage-used-for) - 1 comment, 1 upvote - [What is Ocasta Review used for?](https://www.g2.com/discussions/what-is-ocasta-review-used-for) ### 15. [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace. **Average Rating:** 4.5/5.0 **Total Reviews:** 103 **How Do G2 Users Rate Zendesk for Employee Service?** - **Q & A:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Zendesk for Employee Service?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 55% Mid-Market, 26% Small-Business #### What Are Zendesk for Employee Service's Pros and Cons? **Pros:** - Ease of Use (20 reviews) - Features (10 reviews) - Useful (10 reviews) - Time-saving (9 reviews) - Time-Saving (9 reviews) **Cons:** - Integration Issues (4 reviews) - Slow Loading (4 reviews) - AI Limitations (3 reviews) - Performance Issues (3 reviews) - Slow Performance (3 reviews) ### What Do G2 Reviewers Say About Zendesk for Employee Service? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Zendesk for Employee Service, allowing quick access to essential information. - Users commend the **time-efficient navigation** in Zendesk, allowing for effective ticket management and excellent customer service. - Users value the **quick access to answers** from Unleash's knowledge base, enhancing team synchronization and efficiency. - Users appreciate the **time-saving features** of Zendesk for Employee Service, enhancing efficiency and responsiveness in support tasks. - Users value the **time-saving automation** of Zendesk for Employee Service, streamlining communication and enhancing productivity significantly. **Cons:** - Users face **integration issues** with Zendesk for Employee Service, impacting the use of custom tools and features. - Users experience occasional **slow loading** times and delays in retrieving information, affecting overall efficiency on Zendesk. - Users find the **AI limitations** in Zendesk for Employee Service hinder satisfactory performance and transparency in operations. - Users experience occasional **performance issues** , such as slow retrieval of information during complex queries on Zendesk. - Users report occasional **slow performance** in Zendesk for Employee Service, particularly when retrieving complex information. #### What Are Recent G2 Reviews of Zendesk for Employee Service? **"[Automated organized Employee service solution with Zendesk](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-13051630)"** **Rating:** 4.5/5.0 stars *— Aayush M.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-13051630) --- **"[A Game Changer for People Operations](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637)"** **Rating:** 5.0/5.0 stars *— Megan J.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637) --- #### What Are G2 Users Discussing About Zendesk for Employee Service? - [What is the WFM process?](https://www.g2.com/discussions/tymeshift-what-is-the-wfm-process) - [What is Tymeshift Zendesk?](https://www.g2.com/discussions/what-is-tymeshift-zendesk) - [What is Tymeshift?](https://www.g2.com/discussions/what-is-tymeshift) - [What Tymeshift used for?](https://www.g2.com/discussions/what-tymeshift-used-for) ### 16. [Together Mentorship](https://www.g2.com/products/together-mentorship/reviews) Together powers world-class mentorship programs that are scalable, measurable, organized, and effective at companies like Teledoc, Heineken, Kellogg’s, and more. We empower every employee to find peers, mentors, and experts within their company to accelerate learning and development. Start with a best-in-class mentorship program template, then customize it to achieve your unique goals. Run memorable onboarding buddy programs, run impactful DEI programs, and identify and develop high potential talent and new leadership easily. Together’s advanced algorithm pairs mentors and mentees together based on their goals, strengths, areas for development, personal interests, and more. 90%+ success rate on matching! Directly integrate your HRIS and easily have control over who gets enrolled in mentorship programs. Never pull a list or CSV ever again. Leverage Surveys to quickly measure and act on employee feedback. Browse customizable pre-built surveys to quickly collect high quality feedback. Boost response rates by sending surveys through employees’s preferred platform - email, Teams, Slack, and more. Bring awareness to your program with a powerful HR Outbox. Quickly create on-brand emails to market your program and register mentors/mentees. Send emails from multiple outboxes and through multiple channels to ensure your message is heard. **Average Rating:** 4.8/5.0 **Total Reviews:** 422 **How Do G2 Users Rate Together Mentorship?** - **Q & A:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Together Mentorship?** - **Seller:** [Absorb Software](https://www.g2.com/sellers/absorb-software) - **Company Website:** https://www.absorbLMS.com - **Year Founded:** 2003 - **HQ Location:** Calgary - **Twitter:** @AbsorbLMS (1,463 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1005904/ (676 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 62% Enterprise, 25% Mid-Market #### What Are Together Mentorship's Pros and Cons? **Pros:** - Mentorship (50 reviews) - Ease of Use (34 reviews) - Time-Saving (17 reviews) - Collaboration (16 reviews) - Team Collaboration (16 reviews) **Cons:** - Scheduling Issues (12 reviews) - Mentorship Issues (6 reviews) - Notification Issues (6 reviews) - Limited Customization (5 reviews) - Calendar Issues (4 reviews) ### What Do G2 Reviewers Say About Together Mentorship? *AI-generated summary from verified user reviews* **Pros:** - Users love the **customizable and supportive mentorship** experience, making goal achievement and scheduling seamless and effective. - Users highlight the **ease of use** of Together Mentorship, appreciating its straightforward setup and user-friendly interface. - Users love the **time-saving features** of Together Mentorship, making scheduling and organizing sessions effortless and efficient. - Users value the **versatile collaboration** features, simplifying integration and enhancing mentorship experiences through easy scheduling and customization. - Users appreciate the **easy team collaboration** features of Together Mentorship, enhancing mentorship efficiency and engagement. **Cons:** - Users find **scheduling issues** prevalent, complicating the setup and synchronization of meetings effectively with Together Mentorship. - Users find **mentorship issues** with Together, noting mismatched questions and a need for more tailored interactions. - Users struggle with **notification issues** , as event updates are not effectively communicated, leading to confusion in scheduling. - Users express a desire for **greater customization** options in Together Mentorship, particularly regarding meeting agendas and notifications. - Users face **calendar issues** with redundant invites and lack of notifications, creating confusion in scheduling sessions. #### What Are Recent G2 Reviews of Together Mentorship? **"[A great way to ensure a good onboarding experience](https://www.g2.com/survey_responses/together-mentorship-review-11385516)"** **Rating:** 5.0/5.0 stars *— Kris P.* [Read full review](https://www.g2.com/survey_responses/together-mentorship-review-11385516) --- **"[So far so good - mentorship works both ways](https://www.g2.com/survey_responses/together-mentorship-review-11402008)"** **Rating:** 5.0/5.0 stars *— Shannon S.* [Read full review](https://www.g2.com/survey_responses/together-mentorship-review-11402008) --- #### What Are G2 Users Discussing About Together Mentorship? - [What are the components of mentorship?](https://www.g2.com/discussions/what-are-the-components-of-mentorship) - 1 comment, 1 upvote - [What are the 3 C's of mentorship?](https://www.g2.com/discussions/what-are-the-3-c-s-of-mentorship) - 1 comment - [What is mentorship software?](https://www.g2.com/discussions/what-is-mentorship-software) - [What is together platform?](https://www.g2.com/discussions/what-is-together-platform) ### 17. [Slab](https://www.g2.com/products/slab/reviews) Slab is a modern knowledge hub and wiki that helps teams unlock their full potential through shared learning and documentation. Slab features a beautiful, easy-to-use editor, dozens of integrations like Slack, GitHub and Google, and blazing-fast search, both across Slab and across your integrated apps. No matter where it lives, the knowledge you need to do your best work is just a click away! **Average Rating:** 4.6/5.0 **Total Reviews:** 300 **How Do G2 Users Rate Slab?** - **Q & A:** 8.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Slab?** - **Seller:** [Slab, Inc](https://www.g2.com/sellers/slab-inc) - **Company Website:** https://slab.com - **Year Founded:** 2016 - **HQ Location:** San Francisco, California - **Twitter:** @SLAB (1,250 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/12902672/ (19 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Manager, Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 37% Mid-Market #### What Are Slab's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Daily Use (9 reviews) - Integrations (9 reviews) - Easy Integrations (7 reviews) - Easy Access (6 reviews) **Cons:** - Limited Customization (3 reviews) - Learning Curve (2 reviews) - Limited Functionality (2 reviews) - Missing Features (2 reviews) - Overwhelming (2 reviews) ### What Do G2 Reviewers Say About Slab? *AI-generated summary from verified user reviews* **Pros:** - Users find Slab's interface simple and efficient, making **information searching and sharing effortless** across devices and systems. - Users find Slab to be a **reliable and easy-to-use platform** for enhancing professional knowledge and skills daily. - Users value the **seamless integrations** of Slab, enhancing productivity and collaboration in diverse work environments. - Users praise Slab for its **easy integrations** across devices, enhancing research and professional knowledge acquisition seamlessly. - Users value the **easy access** of Slab, enhancing their digital experience and facilitating efficient information retrieval. **Cons:** - Users find Slab has **limited customization options** , making it challenging to achieve desired document formatting and permissions. - Users find Slab's **learning curve challenging** , especially with terminology and limited customization options. - Users feel **limited functionality** in formatting and permissions detracts from Slab's overall effectiveness and user experience. - Users find **missing features** in Slab frustrating, especially concerning image handling and mobile browser performance. - Users find Slab's interface **overwhelming** at first, especially with extensive content, requiring time and organization to adapt. #### What Are Recent G2 Reviews of Slab? **"[Slab: the system with the best information to improve the quality of all your work.](https://www.g2.com/survey_responses/slab-review-11918943)"** **Rating:** 5.0/5.0 stars *— Namir A.* [Read full review](https://www.g2.com/survey_responses/slab-review-11918943) --- **"[Slab, a top quality digital search and research center for businesses.](https://www.g2.com/survey_responses/slab-review-11934741)"** **Rating:** 5.0/5.0 stars *— Ase T.* [Read full review](https://www.g2.com/survey_responses/slab-review-11934741) --- #### What Are G2 Users Discussing About Slab? - [What is Slab used for?](https://www.g2.com/discussions/what-is-slab-used-for) ### 18. [Manifestly Checklists](https://www.g2.com/products/manifestly-checklists/reviews) Manifestly is the AI-first way to run every recurring process the right way. On time, every time. Audited. Secure. Dependable. We ship a native MCP server that makes every workflow callable by Claude, ChatGPT, Gemini, and any MCP-compatible assistant, so AI agents can start runs, complete steps, and read process data directly. And because that automation happens inside Manifestly, it inherits everything your SOPs already give you. Your processes get assigned, scheduled, and tracked, with deadlines, data capture, and audit-ready history. The SOP in the wiki becomes the SOP your team (and now your AI) actually follows, governed and audited, not run in a separate black box. Trusted by teams at Compass, Foxconn, Keller Williams, Ford and Sheraton, alongside thousands of operations, IT, HR, and services teams. \*\* How Manifestly works \*\* \* Build your SOP once as a reusable template — start from a blank checklist or one of our pre-built ones \* Schedule it to recur on any cadence, or trigger it from Slack, an API call, an email, or a Salesforce event \* Each task gets assigned to the right person or role automatically when the workflow runs \* Your team checks off steps, captures form data, attaches files, and signs off as work happens \* You see live progress, get notified of blockers, and pull audit-ready reports any time \*\* Where Manifestly does its best work \*\* \* IT and DevOps runbooks — access reviews, patching, deployments, incident response \* Compliance and change control — approvals, evidence capture, sign-offs, ITGCs \* Employee onboarding and offboarding \* Customer onboarding and recurring services delivery \* Finance and HR routines that must run the same way every time \* Multi-location operations — store openings, property turnovers, facility checks \* Manufacturing changeovers, quality inspections, and field service procedures \*\* Industries that rely on us \*\* \* IT / SysAdmin and DevOps \* Accounting and finance \* HR and People Ops \* SaaS and professional services \* Healthcare operations \* Manufacturing and field ops \* Real estate and property management \* Hospitality and multi-unit retail \*\* Why teams choose Manifestly \*\* \* Fast to deploy — most teams have their first SOP running in under an hour, not a quarter \* Actually gets used — simple enough that teams adopt it without weeks of training \* Change tracking built in — see what changed, who changed it, and roll back when needed \* Accountability that holds — every task has an owner and a deadline; nothing slips \* Audit-ready by default — searchable history, captured data, file attachments, and exports for any review \* Conditional logic — show or hide steps based on answers earlier in the workflow \* Role-based assignments — assign by role, not by person, so workflows stay correct as your team changes \*\* Governance without the overhead \*\* \* SOC 2 Type II audited annually \* SAML SSO and role-based access control \* Full version history and audit logs for every workflow run \* Granular permissions and departments \* Built to work with the AI agents your team already uses — Claude, ChatGPT, Copilot, Gemini \*\* Runs where your team already works \*\* \* Slack — start, complete, and discuss checklists right in channel \* Microsoft Teams — same, with notifications routed to the right channel \* Salesforce — trigger workflows from records, log progress back \* Notion — embed checklists in your existing docs \* Zapier — connect to thousands of tools without code \* Public API and webhooks — for the rest \*\* Quick answers \*\* \* How fast can we be running? Most teams have their first SOP running in under an hour. No implementation project, no setup fees. \* Do we need IT involved to deploy? No. Self-serve signup, with optional SAML SSO when you're ready. \* Is there a free trial? Yes — 14 days, full Business plan, no credit card required. \* What does it cost? $10/user/month for Business (or $100/user/year — save 17%). Enterprise tier with SSO and onboarding starts at $20/user/month, annual contract. \* Is our data secure? SOC 2 Type II audited annually. Encrypted in transit and at rest. Standard SaaS deployment. **Average Rating:** 4.5/5.0 **Total Reviews:** 123 **How Do G2 Users Rate Manifestly Checklists?** - **Q & A:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Manifestly Checklists?** - **Seller:** [Manifestly](https://www.g2.com/sellers/manifestly) - **Company Website:** https://www.manifest.ly - **Year Founded:** 2013 - **HQ Location:** Madison, US - **Twitter:** @ManifestlyApp (449 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3302676 (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Mid-Market, 41% Small-Business #### What Are Manifestly Checklists's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Notifications (3 reviews) - Procedure Management (3 reviews) - Customer Support (2 reviews) - Ease of Learning (2 reviews) **Cons:** - Confusion (1 reviews) - Difficulty in Usage (1 reviews) - Layout Issues (1 reviews) - Learning Curve (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Manifestly Checklists? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Manifestly Checklists, enabling quick training and streamlined workflows for all employees. - Users value the **timely notifications** from Manifestly Checklists, enhancing task completion and accountability among team members. - Users value how Manifestly enhances **procedure management** by providing clarity, ease of updates, and seamless workflows. - Users appreciate the **reliable customer support** from Manifestly Checklists, noting their quick and helpful responses to inquiries. - Users value the **ease of learning** with Manifestly Checklists, making it accessible for employees at all levels. **Cons:** - Users feel that Manifestly Checklists lacks **clarity and flexibility** , as it doesn't create processes on its own. - Users find it challenging to make real-time changes, highlighting a **difficulty in usage** of Manifestly Checklists. - Users find the **layout issues** cumbersome, preferring a table of contents for easier navigation. - Users note a **steep learning curve** , requiring effort to fully utilize Manifestly's features and adapt to its processes. - Users find that Manifestly has **limited features** , lacking essential tools for comprehensive process management and collaboration. #### What Are Recent G2 Reviews of Manifestly Checklists? **"[Improved Organization, Accountability, and Team Efficiency](https://www.g2.com/survey_responses/manifestly-checklists-review-13034130)"** **Rating:** 5.0/5.0 stars *— Hika T.* [Read full review](https://www.g2.com/survey_responses/manifestly-checklists-review-13034130) --- **"[Manifestly: A Lightweight Game-Changer for Recurring Checklists and SOPs](https://www.g2.com/survey_responses/manifestly-checklists-review-13085281)"** **Rating:** 4.5/5.0 stars *— Harkeerat S.* [Read full review](https://www.g2.com/survey_responses/manifestly-checklists-review-13085281) --- #### What Are G2 Users Discussing About Manifestly Checklists? - [What is Manifestly Checklists used for?](https://www.g2.com/discussions/what-is-manifestly-checklists-used-for) - 1 comment, 1 upvote ### 19. [eXo Platform](https://www.g2.com/products/exo-platform/reviews) eXo Platform is an open source digital workplace solution that helps you connect, align and engage your teams around a single interface. You can use it to improve company and peer-to-peer communication, boost employee collaboration and engagement and manage company knowledge. To achieve this, eXo Platform offers a rich set of features such as enterprise social networking (people profiles, directory, activity streams, notifications, etc.), corporate or team spaces, document management, content publishing, wikis, calendars, task management, forums, polls, private or team chat, video calls, and search function for quickly finding any information. The platform also helps boost employee engagement through gamification, reward programs, employee recognition tools and more. Features can be switched on or off according to your needs. You can brand and personalize the interface of the platform, build internal resource centers, news areas, collaborative spaces, communities and tailor each one of them with all the content and apps you need. The platform is accessible from any web browser. Mobile apps for Android and iOS devices are also available and allow users on the go to be notified about important things through push notifications and access all of the platform’s features. The platform is open-source-based and has long bet on flexibility, standards and interoperability. Several extension points and APIs allow developers to extend and customize it or leverage its 40+ community add-ons. eXo has a very solid experience supporting enterprise clients since 15 years, including government, defence, financial, retail, healthcare, education and tech organizations. **Average Rating:** 4.3/5.0 **Total Reviews:** 83 **How Do G2 Users Rate eXo Platform?** - **Q & A:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind eXo Platform?** - **Seller:** [eXo Platform](https://www.g2.com/sellers/exo-platform) - **Year Founded:** 2003 - **HQ Location:** Paris, Paris - **Twitter:** @eXoPlatform (102,358 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/242623/ (95 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 38% Small-Business, 33% Mid-Market #### What Are eXo Platform's Pros and Cons? **Pros:** - Activities (2 reviews) - Helpful (2 reviews) - Marketing Opportunities (2 reviews) - Task Management (2 reviews) - Team Collaboration (2 reviews) ### What Do G2 Reviewers Say About eXo Platform? *AI-generated summary from verified user reviews* **Pros:** - Users love the **interactive activities** of eXo Platform, enhancing engagement and teamwork through gamification and real-time collaboration. - Users value the **engaging employee collaboration** features of eXo Platform, enhancing teamwork and operational efficiency. - Users appreciate the **marketing opportunities** offered by eXo Platform, enhancing team engagement and transparency through collaborative tools. - Users appreciate the **effective task management** features of eXo Platform, enhancing collaboration and operational efficiency. - Users value the **team collaboration features** of eXo Platform, enhancing engagement and operational efficiency in diverse settings. #### What Are Recent G2 Reviews of eXo Platform? **"[eXo Platform is the best for employee engagement.](https://www.g2.com/survey_responses/exo-platform-review-9337023)"** **Rating:** 5.0/5.0 stars *— Arvopraise A.* [Read full review](https://www.g2.com/survey_responses/exo-platform-review-9337023) --- **"[True Digital Workplace in One Hub](https://www.g2.com/survey_responses/exo-platform-review-11021589)"** **Rating:** 4.5/5.0 stars *— Edikan E.* [Read full review](https://www.g2.com/survey_responses/exo-platform-review-11021589) --- #### What Are G2 Users Discussing About eXo Platform? - [What improvements would you suggest for eXo Platform to better support enterprise collaboration?](https://www.g2.com/discussions/what-improvements-would-you-suggest-for-exo-platform-to-better-support-enterprise-collaboration) - [What is eXo Platform used for?](https://www.g2.com/discussions/what-is-exo-platform-used-for) ### 20. [Upland RightAnswers](https://www.g2.com/products/upland-rightanswers/reviews) RightAnswers is the leading KCS v6 verified knowledge management platform purpose-built for complex enterprises needing scalable, AI-powered support solutions. With over 20 years of experience providing enterprise knowledge management solutions to some of the world’s largest companies. We have proven scalability to support customers in excess of 2M searches monthly with user populations of over 200,000. With flexible AI options including BYO AI, AI Approver Review, Gen Answers API, and more, RightAnswers transforms how organizations handle technical support. The platform seamlessly integrates across entire tech stacks, enabling L1 agents to handle L2/L3 issues while empowering customer self-service. Organizations can dramatically reduce resolution times, scale operations without adding headcount, and maintain perfect accuracy across exploding product portfolios. RightAnswers turns technical complexity into competitive advantage through intelligent knowledge creation, curation, and delivery. RightAnswers transforms support chaos into confidence by combining battle-tested knowledge management with intelligent AI, empowering both agents and customers to solve complex technical challenges at expert speed. Our KCS v6 verified platform turns every support interaction into a powerful resolution engine – enabling L1 agents to handle L2/L3 issues, slashing resolution times, and scaling support operations without adding headcount. While others offer tools, we deliver a complete solution that makes technical complexity your competitive advantage. Our Unique Selling Points (USPs) - KCS v6 Verified - 23 years of proven KM expertise across consulting & product - RightAnswers X- make knowledge available wherever agents work without added cost. - Connected Knowledge framework - Embedded and flexible AI options - Scalable, configurable enterprise ready Why RightAnswers is the right AI knowledge management platform for you: 1) Next-Generation Technical Support with Intelligent Knowledge Automation -Accelerate time-to-value: RightAnswers comes with 30,000+ pre-built knowledge articles (K-Paks), so you start seeing measurable value from Day 1. -Create and curate knowledge intelligently: With AI-driven content authoring, duplication detection, and AI knowledge lifecycle management, teams achieve up to 85% faster content creation and 90% faster quality control, ensuring your knowledge stays current, compliant, and clean. -Knowledge in the flow of work: RightAnswers seamlessly integrates with CRM, ITSM, and self-service systems, ensuring agents and customers access precise answers where they already work, cutting search time by nearly 50% and boosting resolution accuracy to 80%+. 2) Conquer Enterprise Complexity with Configurability that Fits You -Built for scale: Unlike other KM platforms, RightAnswers speaks the language of large, technical support organizations, built to support thousands of agents, complex workflows, and multi-system dependencies without friction. -Configurable to your reality: Every process, permission, and workflow can be tuned to your organization’s needs from role-based access control to automated retirement policies, ensuring security and governance at enterprise scale. -Connect your entire ecosystem: RightAnswers connects effortlessly with leading CRMs and ITSMs, ensuring every ticket, interaction, and self-service portal draws from the same accurate knowledge source eliminating silos and reducing escalations. 3) Knowledge Expertise that Drives Measurable Results -KCS leadership you can trust: As the world’s first KCS v6 Verified platform with certified trainers and consultants, RightAnswers embeds KCS best practices directly into your workflows, touching various focus points where knowledge is needed, enabling faster adoption and measurable performance improvements. -Backed by decades of innovation: With 23+ years of knowledge management and contact-center leadership, RightAnswers brings the proven frameworks replicable in various use cases to operationalize knowledge and scale globally. -Partnership beyond software: Our experts work with you to align strategy, metrics, and enablement, ensuring your knowledge program drives higher CSAT, lower cost-to-serve, and sustainable adoption across every department. **Average Rating:** 4.5/5.0 **Total Reviews:** 47 **How Do G2 Users Rate Upland RightAnswers?** - **Q & A:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Upland RightAnswers?** - **Seller:** [Upland Software](https://www.g2.com/sellers/upland-software) - **Company Website:** https://uplandsoftware.com/ - **Year Founded:** 2010 - **HQ Location:** Austin, TX - **LinkedIn® Page:** https://www.linkedin.com/company/3139095/ (815 employees on LinkedIn®) - **Ownership:** NASDAQ:UPLD **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 55% Enterprise, 27% Mid-Market #### What Are Upland RightAnswers's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Features (5 reviews) - Customer Support (4 reviews) - Knowledge Base (4 reviews) - Artificial Intelligence (3 reviews) **Cons:** - Software Bugs (4 reviews) - AI Limitations (3 reviews) - Delays (3 reviews) - Issue Resolution (3 reviews) - Poor Customer Support (3 reviews) ### What Do G2 Reviewers Say About Upland RightAnswers? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Upland RightAnswers, enhancing decision-making and saving valuable time. - Users value the **robust knowledge base and AI features** , appreciating efficiency and ease of onboarding team members. - Users praise the **excellent customer support** of Upland RightAnswers, enhancing their experience and decision-making efficiency. - Users love the **robust reporting and AI-assisted search** of RightAnswers, significantly enhancing efficiency and knowledge management. - Users appreciate the **AI search capabilities** of Upland RightAnswers for providing quick, relevant solutions effortlessly. **Cons:** - Users report encountering **software bugs** that disrupt efficiency, leading to slow resolutions and ongoing frustrations. - Users note significant **AI limitations** , particularly with search accuracy and the need for manual adjustments in responses. - Users experience **delays** in customization and support, leading to frustration with unresolved issues and outdated training materials. - Users express frustrations with **slow issue resolution** and unreliable support, impacting customization and overall efficiency. - Users are frustrated with the **poor customer support** of Upland RightAnswers, experiencing delays and unresolved issues consistently. #### What Are Recent G2 Reviews of Upland RightAnswers? **"[Streamlined Knowledge Base, Exceptional Support](https://www.g2.com/survey_responses/upland-rightanswers-review-13024303)"** **Rating:** 5.0/5.0 stars *— Corie A.* [Read full review](https://www.g2.com/survey_responses/upland-rightanswers-review-13024303) --- **"[Flexible Partner That Treats Customers with Respect](https://www.g2.com/survey_responses/upland-rightanswers-review-12395279)"** **Rating:** 5.0/5.0 stars *— Verified User in Insurance* [Read full review](https://www.g2.com/survey_responses/upland-rightanswers-review-12395279) --- #### What Are G2 Users Discussing About Upland RightAnswers? - [What is RightAnswers used for?](https://www.g2.com/discussions/what-is-rightanswers-used-for) ### 21. [Epsilon3](https://www.g2.com/products/epsilon3/reviews) Epsilon3 is the first AI-powered procedure and resource management tool designed for teams that engineer, build, test, and operate advanced products and systems. ✔ Standardize & Optimize Processes Our interoperable procedure execution system replaces inefficient checklists managed with paper, spreadsheets, docs, and outdated planning tools. Automatically track every step to ensure quality, consistency, and traceability. ✔ Fuel Rapid Iteration & Innovation Built-in version control, conditional workflows, and real-time data synchronization keep stakeholders on the same page. Enable continuous improvement and quick, data-driven decisions to stay far ahead of the competition. ✔ Streamline & Scale Operations Securely integrate siloed systems and automate repetitive, error-prone tasks to boost productivity and prevent delays. Simplify training, reduce costs, and maintain efficiency as your operations expand to meet demand. Epsilon3 is trusted by industry leaders like NASA, Blue Origin, Firefly Aerospace, Sierra Space, Redwire, Shift4, AeroVironment, Commonwealth Fusion Systems, and other commercial and government organizations. The company and platform were built by engineering leaders from SpaceX, NASA, and Google. Learn how: https://www.epsilon3.io/ **Average Rating:** 4.2/5.0 **Total Reviews:** 259 **How Do G2 Users Rate Epsilon3?** - **Q & A:** 8.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Epsilon3?** - **Seller:** [Epsilon3](https://www.g2.com/sellers/epsilon3) - **Company Website:** https://epsilon3.io - **Year Founded:** 2021 - **HQ Location:** Los Angeles, California - **Twitter:** @Epsilon3Inc (1,068 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/epsilon3inc (33 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative - **Top Industries:** Aviation & Aerospace, Financial Services - **Company Size:** 43% Mid-Market, 40% Enterprise #### What Are Epsilon3's Pros and Cons? **Pros:** - Ease of Use (39 reviews) - Procedure Management (19 reviews) - Efficiency (15 reviews) - Efficiency Improvement (13 reviews) - Features (12 reviews) **Cons:** - Complexity (11 reviews) - Learning Curve (11 reviews) - Steep Learning Curve (10 reviews) - Confusing Procedures (8 reviews) - Poor Interface Design (8 reviews) ### What Do G2 Reviewers Say About Epsilon3? *AI-generated summary from verified user reviews* **Pros:** - Users find Epsilon3's **ease of use** exceptional, thanks to clear guides and well-organized information for newcomers. - Users appreciate the **efficiency of procedure management** in Epsilon3 for simplifying document organization and updates. - Users value the **efficiency** of Epsilon3, which streamlines processes and enhances reliability in project management. - Users value the **efficiency improvement** from Epsilon3, significantly enhancing their workflow and documentation processes. - Users find the **version control** and **article storage** features of Epsilon3 highly beneficial for managing content effectively. **Cons:** - Users find the **complexity of the interface** frustrating, especially when searching for critical information efficiently. - Users experience a challenging **initial learning curve** that temporarily hampers productivity before mastering the software. - Users face a **steep learning curve** with Epsilon3, which initially hampers productivity until mastery is achieved. - Users find the **confusing procedures** of Epsilon3 frustrating, leading to inefficiencies in searching and using the system. - Users find the **poor interface design** of Epsilon3 frustrating, making navigation and information retrieval challenging. #### What Are Recent G2 Reviews of Epsilon3? **"[Best software ever!](https://www.g2.com/survey_responses/epsilon3-review-8714480)"** **Rating:** 5.0/5.0 stars *— Domantas B.* [Read full review](https://www.g2.com/survey_responses/epsilon3-review-8714480) --- **"[Marvelous compared to piles and piles of on-paper checklists](https://www.g2.com/survey_responses/epsilon3-review-8715685)"** **Rating:** 4.5/5.0 stars *— Minxi L.* [Read full review](https://www.g2.com/survey_responses/epsilon3-review-8715685) --- ### 22. [Zingtree](https://www.g2.com/products/zingtree/reviews) Agentic AI Workflow Orchestration for Complex CX. Zingtree is the agentic workflow orchestration platform for complex, high-risk CX. Zingtree’s enterprise-grade workflow automation platform empowers CX, support, and operations leaders to safely automate and resolve even the most challenging contact center requests. Our multi-layered AI guardrail approach delivers 30-40% increases in customer satisfaction (CSAT), First Contact Resolution (FCR), and revenue, all with full confidence that every action and answer is right. Our customers across Financial Services, Healthcare, Consumer Products, Software & Services, and many more, see up to: - 30% boosts in customer satisfaction (CSAT) - 40% increases in revenue - 30% increases in First Contact Resolution (FCR) - 12X increases in deflections - 85% reductions in agent ramp time - 70% reductions in contact center costs **Average Rating:** 4.6/5.0 **Total Reviews:** 95 **How Do G2 Users Rate Zingtree?** - **Q & A:** 8.5/10 (Category avg: 8.6/10) **Who Is the Company Behind Zingtree?** - **Seller:** [Zingtree](https://www.g2.com/sellers/zingtree) - **Company Website:** https://zingtree.com - **Year Founded:** 2020 - **HQ Location:** Palo Alto, US - **Twitter:** @zingtree (251 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1093555 (43 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 45% Mid-Market, 28% Small-Business #### What Are Zingtree's Pros and Cons? **Pros:** - Ease of Use (59 reviews) - Intuitive (32 reviews) - Helpful (29 reviews) - Features (21 reviews) - Simple (21 reviews) **Cons:** - Missing Features (13 reviews) - Learning Curve (10 reviews) - Limited Options (9 reviews) - Limited Customization (8 reviews) - Reporting Issues (8 reviews) ### What Do G2 Reviewers Say About Zingtree? *AI-generated summary from verified user reviews* **Pros:** - Users find Zingtree to be **user-friendly** , enabling efficient processes and consistent customer responses with ease. - Users find Zingtree's **intuitive design** essential for navigating complex workflows effortlessly in medical call centers. - Users find Zingtree **incredibly helpful** for creating interactive decision trees that improve customer support and satisfaction. - Users value the **flexible workflow creation** in Zingtree, enhancing tailored responses and seamless integration across processes. - Users value the **code-free simplicity** of Zingtree, making it accessible and efficient for non-coders in complex workflows. **Cons:** - Users find Zingtree lacking in **logic capabilities** , making it less suitable for complex decision-making needs. - Users find the **learning curve steep** for Zingtree, often facing confusion and performance issues during use. - Users encounter **limited options** for customization, impacting data handling and market-specific content display. - Users note the **limited customization** options in Zingtree, affecting its adaptability for complex logic and varied applications. - Users find the **reporting issues** frustrating, as analytics lack clarity and make it hard to understand user engagement. #### What Are Recent G2 Reviews of Zingtree? **"[Intuitive Decision Trees and Strong Integrations That Streamline Agent Workflows](https://www.g2.com/survey_responses/zingtree-review-12696956)"** **Rating:** 4.5/5.0 stars *— Matt C.* [Read full review](https://www.g2.com/survey_responses/zingtree-review-12696956) --- **"[Visual Tree Builder Makes Troubleshooting Flows Fast and Clickable](https://www.g2.com/survey_responses/zingtree-review-13094793)"** **Rating:** 5.0/5.0 stars *— Tymian M.* [Read full review](https://www.g2.com/survey_responses/zingtree-review-13094793) --- ### 23. [Zoho Learn](https://www.g2.com/products/zoho-zoho-learn/reviews) Online Portals for Group Collaboration & Knowledge Sharing **Average Rating:** 4.1/5.0 **Total Reviews:** 36 **How Do G2 Users Rate Zoho Learn?** - **Q & A:** 8.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Zoho Learn?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** Graduate Teaching Assistant - **Top Industries:** Higher Education, Education Management - **Company Size:** 42% Enterprise, 39% Mid-Market #### What Are Recent G2 Reviews of Zoho Learn? **"[The Highly Effective Knowledge Management Tool](https://www.g2.com/survey_responses/zoho-learn-review-5354303)"** **Rating:** 4.5/5.0 stars *— Humayun F.* [Read full review](https://www.g2.com/survey_responses/zoho-learn-review-5354303) --- **"[The CRM Zoho](https://www.g2.com/survey_responses/zoho-learn-review-3460046)"** **Rating:** 4.5/5.0 stars *— Carly A.* [Read full review](https://www.g2.com/survey_responses/zoho-learn-review-3460046) --- #### What Are G2 Users Discussing About Zoho Learn? - [What is Zoho Wiki used for?](https://www.g2.com/discussions/what-is-zoho-wiki-used-for) ### 24. [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) Automation Anywhere is the global leader in Agentic Process Automation (APA), transforming how organizations put AI to work. Our platform combines specialized AI agents, generative AI, and end-to-end process automation—including process discovery, RPA, document processing, and advanced analytics—all built on a foundation of security and governance. We empower businesses worldwide to unlock productivity, elevate customer experiences, and drive new revenue streams. Guided by our vision to fuel the future of work, we unleash human potential through Agentic AI-powered automation. Learn more at https://www.automationanywhere.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,054 **Who Is the Company Behind Automation Anywhere Agentic Process Automation?** - **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere) - **Company Website:** https://www.AutomationAnywhere.com - **Year Founded:** 2003 - **HQ Location:** San Jose, CA - **Twitter:** @AutomationAnywh (55,050 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/208639/ (4,314 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** RPA Developer, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 59% Enterprise, 23% Mid-Market #### What Are Automation Anywhere Agentic Process Automation's Pros and Cons? **Pros:** - Ease of Use (84 reviews) - Automation (71 reviews) - Efficiency (43 reviews) - Automation Ease (42 reviews) - User Interface (42 reviews) **Cons:** - Expensive (28 reviews) - Learning Curve (27 reviews) - Missing Features (25 reviews) - Software Bugs (22 reviews) - Bot Issues (20 reviews) ### What Do G2 Reviewers Say About Automation Anywhere Agentic Process Automation? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Automation Anywhere Agentic Process Automation impressive, streamlining bot development effortlessly. - Users appreciate the **ease of automating tasks** with Automation Anywhere, enjoying an intuitive interface and reliable performance. - Users appreciate the **efficiency** of Automation Anywhere, highlighting its ability to streamline processes and enhance productivity. - Users find **Automation Anywhere's ease of use** perfect for non-coders, enabling efficient task automation with minimal effort. - Users appreciate the **intuitive and beautiful interface** of Automation Anywhere, making automation effortless and efficient. **Cons:** - Users find the pricing model to be **expensive** and complex, especially for small teams and individuals. - Users find the **steep learning curve** challenging, especially when navigating advanced features and complex workflows. - Users report **missing features** in Automation Anywhere, including limited connectors and lack of essential actions for scripting and email automation. - Users often face **software bugs** that disrupt automation processes and hinder overall user experience. - Users experience **bot issues** with complex UI and debugging challenges, particularly affecting beginners and small teams. #### What Are Recent G2 Reviews of Automation Anywhere Agentic Process Automation? **"[Excellent Efficiency Gains, But Onboarding Needs Simplification](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-12949275)"** **Rating:** 4.0/5.0 stars *— Joel A.* [Read full review](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-12949275) --- **"[Helping Teams Focus on Higher-Value Work](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-12995566)"** **Rating:** 4.0/5.0 stars *— pavan k.* [Read full review](https://www.g2.com/survey_responses/automation-anywhere-agentic-process-automation-review-12995566) --- #### What Are G2 Users Discussing About Automation Anywhere Agentic Process Automation? - [What are the most significant impacts of Automation Anywhere's RPA on business process efficiency?](https://www.g2.com/discussions/automation-anywhere-rpa-robotic-process-automation-what-are-the-most-significant-impacts-of-automation-anywhere-s-rpa-on-business-process-efficiency) - 1 comment - [What are the most significant impacts of Automation Anywhere's RPA on business process efficiency?](https://www.g2.com/discussions/what-are-the-most-significant-impacts-of-automation-anywhere-s-rpa-on-business-process-efficiency) - 3 comments - [What is Automation Anywhere - RPA | Robotic Process Automation used for?](https://www.g2.com/discussions/what-is-automation-anywhere-rpa-robotic-process-automation-used-for) - 1 comment - [Can RPA be used for test automation?](https://www.g2.com/discussions/can-rpa-be-used-for-test-automation) - 4 comments, 1 upvote - [How is RPA different from automation?](https://www.g2.com/discussions/how-is-rpa-different-from-automation) ### 25. [Slite](https://www.g2.com/products/slite/reviews) Slite is the self-maintaining knowledge base that keeps company information current and trusted. Powered by an AI agent, Slite watches what changes across your tools, catches when docs have drifted from reality, and proposes the fix for your team to approve, so the answer you find is always the right one. From onboarding guides to all-hands notes, Slite keeps every type of company knowledge centralised in one place: organised, verified, and tracked. And because it stays in sync, the people and AI agents relying on it can act with confidence. Replace all-in-one workspaces with a tool built for company knowledge, and join thousands of growing teams who trust Slite as their single source of truth. **Average Rating:** 4.6/5.0 **Total Reviews:** 271 **How Do G2 Users Rate Slite?** - **Q & A:** 8.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Slite?** - **Seller:** [Slite](https://www.g2.com/sellers/slite) - **Year Founded:** 2016 - **HQ Location:** Paris - **Twitter:** @sliteHQ (3,527 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11163379/ (39 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 63% Small-Business, 28% Mid-Market #### What Are Slite's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Intuitive (7 reviews) - Team Collaboration (7 reviews) - Helpful (6 reviews) - User Interface (6 reviews) **Cons:** - Limited Customization (3 reviews) - Formatting Issues (2 reviews) - Integration Issues (2 reviews) - Limited Reporting (2 reviews) - Tool Limitations (2 reviews) ### What Do G2 Reviewers Say About Slite? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Slite, benefiting from its clean interface and efficient collaboration features. - Users find Slite **intuitive** , enabling easy navigation and quick learning, even for those new to such tools. - Users love the **real-time collaboration features** of Slite, making teamwork seamless and efficient without clutter. - Users appreciate the **helpfulness** of Slite's intuitive interface and robust tools, enhancing their documentation experience. - Users admire Slite's **clean and intuitive interface** , enhancing organization and collaboration while minimizing distractions. **Cons:** - Users find Slite's **limited customization** options restrict complex workflows and basic formatting doesn't meet their needs. - Users find **formatting issues** in Slite limiting, wishing for more customization options for document layouts. - Users experience **integration issues** with Slite, particularly with limited options for collaboration and complex workflows. - Users find Slite's **limited reporting capabilities** hinder their ability to manage more complex workflows effectively. - Users find **tool limitations** in Slite, particularly in search functionality and lack of complex workflow support. #### What Are Recent G2 Reviews of Slite? **"[Streamlined Documentation with Room for Improvement](https://www.g2.com/survey_responses/slite-review-12693289)"** **Rating:** 4.5/5.0 stars *— Andrew S.* [Read full review](https://www.g2.com/survey_responses/slite-review-12693289) --- **"[Very Helpful Tool for Organizing Educational and Support Content](https://www.g2.com/survey_responses/slite-review-12844494)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/slite-review-12844494) --- #### What Are G2 Users Discussing About Slite? - [What is Slite used for?](https://www.g2.com/discussions/what-is-slite-used-for) ## What Is Knowledge Management Software? [Content Management Systems](https://www.g2.com/categories/content-management) --- ## How Do You Choose the Right Knowledge Management Software? ### What You Should Know About Knowledge Management Software ### What is Knowledge Management Software? Knowledge management tools are used by companies that wish to make the most of their employees’ varying levels of skill and experience. The software provides a common gathering place for teammates and remote coworkers to benefit from processes and workflows that have been documented, such as onboarding documents, frequently asked questions, and more. These tools are especially helpful when onboarding new employees and as well as when saying goodbye to veteran employees. No one likes repetition, and knowledge management tools keep the old to inform the new. They help keep large teams on the same page, decreasing the chances of misinformation and easily avoidable errors. Key Benefits of Knowledge Management Software - Easily organize large volumes of various data types - Access advanced insight, knowledge, and experience over time regardless of role - Encourage collaboration through accessibility of information - Give or strengthen structure of standard processes - Increase communication among disparate departments - Retain company knowledge after specific intelligence has moved on - Provide a self-service knowledge base for users of a product or service ### Why Use Knowledge Management Software? Knowledge management software has both internal and external use cases. Some companies use knowledge management software as an internal database for employees to reference. Other businesses will use knowledge management software as an external reference for customers. **Retain Information —** Knowledge management solutions are often used to onboard new employees. Administrators and HR coordinators can keep training presentations, printable document files, dress code and conduct handbooks, and more in folders that are accessible by members of the company. This decreases the frequency with which employees reach out to ask questions such as which holidays they receive off and just how casual are casual Fridays. In the same vein, long-term employees who retire or move on to their next opportunity don’t take all of their knowledge with them. The questions they’ve answered and the files they’ve uploaded remain accessible within the tool until an administrator deems them outdated or unnecessary. This is especially helpful for companies with unique processes that rely on informed employees to help troubleshoot and solve problems. With a knowledge management tool, the expertise remains with the organization. **Efficiency —** Organized, documented knowledge means less time spent asking and answering questions and more time working on the tasks or projects at hand. With so much company information available digitally, employees spend less time having coworkers walk them through explanations manually. With open forums and FAQ pages, those in need have an abundance of eyes on their questions. More people having access to a question means a faster response time, as well as more voices to weigh in on a solution. Users can upload documents and files to the knowledge management solution straight from their [file storage](https://www.g2.com/categories/file-storage-and-sharing) or [digital asset management](https://www.g2.com/categories/digital-asset-management) accounts. Integration with these types of software products increases efficiency because users don’t have to perform the processes manually. Users can also tag coworkers within comments on files or generate a link to send others straight to a document they need to see. This saves the time spent searching through information, allowing users to find and bookmark files quickly, keeping them for future reference. **Customer Service —** An FAQ is named such because customers typically have the same questions about a company or product. A knowledge management system can serve as an easy customer service tool where customers can look up frequently asked questions or how-tos on a company’s website. This method of customer service can prove to be much cheaper than a help desk and can drive down call traffic. **Task Management —** Knowledge management tools help users figure out _how_ to reach goals, and some do so with specific [task management features](https://www.g2.com/categories/task-management). Although task management software is a category all its own, it is also a functionality that lies within multiple other types of software. Many knowledge management tools have features that can provide transparency into project or task completion. Tagging features within documents allows users to pass files or documents on to those whose attention they require. ### Who Uses Knowledge Management Software? Businesses from across the spectrum utilize knowledge management software to organize their internal practices and external knowledge bases. **Onboarding Employees —** Knowledge management software is also helpful in the process of onboarding and training new employees. Instead of taking hours out of the day to respond to every new thought and question that arises, new employees can look to knowledge management software for answers. They can search within the tool to see if the information they seek has been documented before. This encourages an environment where employees seek answers first and ask questions later. **Veteran Employees —** Knowledge management software helps companies retain information that valued employees, managers, and other company members have developed and recorded over time. This is useful for businesses that don’t want to lose or misplace knowledge when an employee inevitably moves on to another company or to a role within the same company. Information can be archived so even old, outdated information can be stored for future reference. **Customers —** Customers with questions about a product or service will often turn to a company’s website for a knowledge base on their offering. This knowledge base can be built by the company themselves or with additional insight from other customers. Customer insight is crucial since they share the same perspective and can provide other customers with advice with that perspective in mind. ### Kinds of Knowledge Management Software Knowledge management tools can look very different based on their intended use case. Those meant for internal use will offer a different set of features compared to those intended for external use. However, at their core, these tools are essentially the same in how they create, store, and look for content. **Internal Knowledge Base —** The most common usage for a knowledge management system is for internal information and practices. Internal knowledge bases will often require a login from a company email or from an email given express access to the knowledge base. Companies will use knowledge management systems to archive repetitive tasks, business practices, and company information. **External Knowledge Base —** External knowledge management systems are often hosted on a company’s website or on a separate website solely devoted to the knowledge base. Unlike internal knowledge management tools, these usually don’t require a login. While some knowledge bases are curated solely by the company itself, some will allow users to post tips or answer questions other users have. This creates a knowledge base the average consumer can contribute to, engaging them with the product in unexpected ways. **Hybrid Knowledge Base —** While most knowledge management systems can be used internally or externally at a company’s discretion, some products host both and intentionally provide different functions for each type. These products are dual-sided, with one set of features for internal use and another for external use. This makes for one cohesive knowledge base solution, both internal and external, hosted through one application. ### Knowledge Management Software Features **Q and A —** Provides forums where employees of various levels can share expertise and processes. **Searchable —** Incorporates a search bar to help navigate users to appropriate content. **Public vs Private —** Offers the choice to make a conversation private between specified contributors or open to the public. **File Viewing —** Stores and readies various file types for viewing. **Tagging —** Allows users to tag one another in file data or comments for easier search and referencing. **Upload —** Lets users upload documents, photos, and various other file types from their personal devices for greater knowledge sharing. **Link Sharing —** Lets users direct one another via customized links, foregoing a lengthy search process. **Comments —** Allows users to leave notes or comments on various file types for eventual reference. ### Software and Services Related to Knowledge Management Software **Business Content Management —** [Business content management software](https://www.g2.com/categories/business-content-management) will often integrate with knowledge management systems, allowing users to pull documents or assets from a BCM and attach the documentation in the knowledge base. This creates a fluid process of knowledge gathering and document acquisition for employees. **Enterprise Content Management —** [Enterprise content management (ECM) software](https://www.g2.com/categories/enterprise-content-management-ecm) integrates with knowledge management systems in the same way that business content management software does. Knowledge management tools will allows users to link back to or attach content from an ECM so documents mentioned in the knowledge base can be quickly pulled up. **Customer Self-Service —** Some [customer self-service software](https://www.g2.com/categories/customer-self-service) include the same features of a knowledge management system. Customer self-service tools are more varied, but many knowledge management tools geared toward external uses will also be labeled customer self-service.