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The Top 20 Easiest To Use Knowledge Base Software

See the top Knowledge Base Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Slack

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

41%

Mid Market

40%

Enterprise

19%

IT Glue

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

70%

Mid Market

27%

Enterprise

Guru

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

14%

Mid Market

57%

Enterprise

29%

Hudu

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

87%

Mid Market

11%

Enterprise

Document360

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

40%

Mid Market

48%

Enterprise

12%

Tettra

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

56%

Mid Market

42%

Enterprise

Helpjuice

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

40%

Mid Market

49%

Enterprise

12%

Spekit

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

12%

Mid Market

67%

Enterprise

21%

ClickUp

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.5

Ease of Use

Average: 9.2

8.5

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

78%

Mid Market

18%

Enterprise

#10

Confluence

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

19%

Mid Market

48%

Enterprise

34%

#11

Bloomfire

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

18%

Mid Market

52%

Enterprise

30%

#12

Flowlu

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

#13

Stack Overflow Internal

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

36%

Mid Market

47%

Enterprise

16%

#14

GitBook

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

81%

Mid Market

15%

Enterprise

#15

KnowledgeOwl

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

33%

Mid Market

48%

Enterprise

20%

#16

Yext

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

27%

Mid Market

33%

Enterprise

40%

#17

Slab

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

59%

Mid Market

36%

Enterprise

#18

Notion

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.4

Ease of Use

Average: 9.2

8.3

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

70%

Mid Market

24%

Enterprise

#19

TextExpander

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

45%

Mid Market

30%

Enterprise

25%

#20

Slite

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

64%

Mid Market

29%

Enterprise