# Best Knowledge Base Software - Page 4

  *By [Gauri Pawsey](https://research.g2.com/insights/author/gauri-pawsey)*

   Knowledge base software stores and organizes information about a business's products, services, and processes in a centralized, searchable repository, serving as a single source of truth accessible across the organization. These tools support a range of content types, from training documentation and project timelines to meeting notes, and offer powerful search and categorization capabilities to help employees find accurate information quickly.

### Core Capabilities of Knowledge Base Software

To qualify for inclusion in the Knowledge Base category, a product must:

- Allow users to create editable articles, upload file types (audio, video, images, external links), or support both
- Provide cloud storage space for content
- Allow users to search for specific content
- Streamline content organization through tagging, taxonomy systems, folders, or AI-powered categorization

### How Knowledge Base Software Differs from Other Tools

Knowledge base software is often compared to wiki tools, though the two differ in scope and governance. Wikis encompass a broader range of business topics and offer open, collaborative editing, while knowledge bases focus on products, services, and processes, with a smaller group of dedicated contributors managing content quality. Some knowledge bases are deployed specifically as [contact center knowledge base software](https://www.g2.com/categories/contact-center-knowledge-base) to support customer service agents, and many integrate with [enterprise content management (ECM)](https://www.g2.com/categories/enterprise-content-management-ecm) systems for cross-repository search. AI-powered knowledge bases further extend these capabilities by surfacing intelligent recommendations and embedding relevant content directly into team workflows.

### Insights from G2 on Knowledge Base Software

Based on category trends on G2, ease of content organization and search accuracy stand out as the most critical factors in knowledge base adoption. These platforms deliver increasing value from AI-powered features that proactively surface relevant articles based on context and user intent, reducing time spent searching for information.





## Best Knowledge Base Software At A Glance

- **Leader:** [Slack](https://www.g2.com/products/slack/reviews)
- **Highest Performer:** [Helpjuice](https://www.g2.com/products/helpjuice/reviews)
- **Easiest to Use:** [Guru](https://www.g2.com/products/guru/reviews)
- **Top Trending:** [Confluence](https://www.g2.com/products/confluence/reviews)
- **Best Free Software:** [Notion](https://www.g2.com/products/notion/reviews)


---

**Sponsored**

### Helpjuice

Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, create, and share critical information effortlessly, making it the ideal knowledge base tool for training employees, onboarding new customers, enabling self-service, and sharing knowledge within and outside your company. Our powerful platform allows users to create new content directly in our easy-to-use editor as well as upload content in multiple formats, ensuring that essential information is accessible anytime and anywhere. Helpjuice's powerful, Google-like search functionality makes it easy for users to find the right information they need quickly and efficiently. Trusted by major organizations such as Amazon, Change.org, Wells Fargo, the World Health Organization, Shipt, TCL, and thousands of others, Helpjuice is dedicated to breaking down information silos and fostering a culture of knowledge sharing.



[Visit company website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2038&secure%5Bdisplayable_resource_id%5D=2038&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2038&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=14432&secure%5Bresource_id%5D=2038&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fknowledge-base-software%3Flocale%3Dpt%26page%3D4&secure%5Btoken%5D=db29531b6cd6ec0b73d71785d31c4ae4a1e70eb2f11c8b43ae777f4cd2357732&secure%5Burl%5D=https%3A%2F%2Fhelpjuice.com%2F&secure%5Burl_type%5D=company_website)

---

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [PerfectWiki](https://www.g2.com/products/perfectwiki/reviews)
  Build and organize your knowledge base of company resources without switching between workspaces


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 8

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Quality of Support:** 10.0/10 (Category avg: 8.8/10)
- **Other Integrations:** 10.0/10 (Category avg: 8.2/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Ilia Pirozhenko](https://www.g2.com/sellers/ilia-pirozhenko)
- **Year Founded:** 2021
- **HQ Location:** Tbilisi, GE
- **Twitter:** @perfect_wiki (14 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/perfect-wiki (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 63% Mid-Market, 25% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- Intuitive (2 reviews)
- Customizability (1 reviews)
- Daily Use (1 reviews)
- Easy Access (1 reviews)

**Cons:**

- Limited Customization (1 reviews)
- Limited Sharing (1 reviews)

  ### 2. [Verint Knowledge Management](https://www.g2.com/products/verint-knowledge-management/reviews)
  Verint Knowledge Management™ is an AI-powered knowledge management solution that provides a single source of truth for your agents and intelligent virtual assistants to deliver stronger AI outcomes. It’s a single source of truth that integrates across your business operations, powering self-service, contact center efficiency, and ensuring consistency across the hybrid workforce. Its patented, AI-infused search technology is designed to find and present users with accurate, relevant answers, eliminating time-consuming research. With an array of search, content management, reporting and integration features, Verint Knowledge Management is configurable to meet the demands of growing organizations and blend into the most complex business environments, including contact centers, self-service portals, and other customer support platforms. Available Knowledge Management bots: Knowledge Automation Bot Knowledge Creation Bot Knowledge Suggestion Bot 


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.6/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.6/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint (7,747 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/verint (4,226 employees on LinkedIn®)
- **Ownership:** NASDAQ: VRNT

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 40% Enterprise


#### Pros & Cons

**Pros:**

- Automation (1 reviews)
- Features (1 reviews)
- Knowledge Base (1 reviews)
- Tracking (1 reviews)

**Cons:**

- Complexity (1 reviews)
- Complex Platform (1 reviews)
- Configuration Difficulty (1 reviews)
- Limited Reporting (1 reviews)
- Reporting Issues (1 reviews)

  ### 3. [Dawiso](https://www.g2.com/products/dawiso/reviews)
  Dawiso is a modern, user-friendly data catalog and governance platform supporting the data democratisation of data-driven companies. With active metadata management, Dawiso enables everybody in an organisation, regardless of their technical knowhow, to work with data comfortably and to feel confident talking about it. As a result, everybody can make data-informed decisions.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 11

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.8/10)
- **Other Integrations:** 9.4/10 (Category avg: 8.2/10)
- **Ease of Use:** 9.5/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Dawiso](https://www.g2.com/sellers/dawiso)
- **Year Founded:** 2019
- **HQ Location:** Prague 1, Prague
- **LinkedIn® Page:** https://www.linkedin.com/company/dawiso/ (35 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 45% Mid-Market, 36% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (4 reviews)
- User Interface (3 reviews)
- Intuitive (2 reviews)
- Workflow Management (2 reviews)
- AI Features (1 reviews)

**Cons:**

- Limited Customization (2 reviews)
- Integration Issues (1 reviews)
- Learning Curve (1 reviews)
- Limited Features (1 reviews)
- Limited Tools (1 reviews)

  ### 4. [Kroolo](https://www.g2.com/products/kroolo/reviews)
  Kroolo is a next-generation productivity platform powered by Agentic AI, designed to redefine how teams work, think, and create. Unlike traditional task managers, Kroolo is built to be proactive. It doesn't just help you organize work—it acts as your smart partner, driving your workflows forward with. The platform unifies projects, tasks, documents, conversations, OKRs, forms, and dashboards into one seamless ecosystem — eliminating the need for multiple disconnected tools. With multiple workspace views (list, Kanban, timeline, calendar, workload), real-time collaboration, and embedded insights, Kroolo adapts to every team’s workflow, across industries and sizes. Kroolo also excels in collaboration. It provides a central hub for team alignment with features like visual roadmaps, dynamic calendars, project timelines, and goal tracking—all enhanced by generative AI inputs. The platform's intuitive UX, combined with its smart suggestions and instant planning tools, makes it a must-have for forward-looking teams.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 20

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.2/10 (Category avg: 8.8/10)
- **Other Integrations:** 6.4/10 (Category avg: 8.2/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Kroolo](https://www.g2.com/sellers/kroolo)
- **Year Founded:** 2023
- **HQ Location:** Singapore, SG
- **Twitter:** @getkroolo (49 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/getkroolo/ (49 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 65% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Project Management (10 reviews)
- Time-saving (6 reviews)
- Ease of Use (5 reviews)
- Organization (5 reviews)
- Team Collaboration (5 reviews)

**Cons:**

- Complexity (2 reviews)
- Learning Curve (2 reviews)
- Learning Difficulty (2 reviews)
- Limited Features (2 reviews)
- App Functionality (1 reviews)

  ### 5. [Stravito](https://www.g2.com/products/stravito/reviews)
  Stravito is the Insights Intelligence Platform global leaders like Nestlé and Comcast trust to turn existing knowledge into confident, growth-driving decisions. Built for insights teams, Stravito unifies research in one secure space and pairs best-in-class AI with human expertise. Whether you’re deciding where to expand next, which innovation to pursue, or what message will resonate most with your customers, teams simply ask strategic questions, and Stravito AI Assistant delivers relevant, source-cited insights in seconds. AI Personas, powered by your brand’s segmentation studies, simulate real consumer perspectives so you can stress-test ideas in real-time. The outcome: faster, evidence-backed, commercially-impactful decisions.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 15

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.5/10 (Category avg: 8.8/10)
- **Other Integrations:** 9.2/10 (Category avg: 8.2/10)
- **Ease of Use:** 9.5/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Stravito](https://www.g2.com/sellers/stravito)
- **Year Founded:** 2017
- **HQ Location:** Stockholm, Stockholm County
- **Twitter:** @stravito (2 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/stravito/ (118 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 56% Enterprise, 38% Mid-Market


  ### 6. [AnswerHub](https://www.g2.com/products/answerhub/reviews)
  Connecting the world’s software teams one business at a time is the mission of AnswerHub. If you are like most businesses, digital innovation is key to your success. Leaders like you must be concerned with capturing your team’s collective knowledge/expertise, increasing your team’s productivity, eliminating redundant work, and accelerating new technology adoption. Keeping your software development and technical teams productive and happy is challenging on many levels. Wouldn’t it be great if you had an enterprise class, fully configurable platform that would give your employees and your customers the information they need when they need it to be productive, engaged, and motivated? The AnswerHub platform is purpose-built to capture, curate, and distribute your software and technical team’s expertise, insights, and knowledge on a global basis for organizational consumption, eliminating unnecessary noise, and enabling your local and distributed teams to focus on business outcomes that matter, quickly and accurately. With AnswerHub you will: • Retain and easily share knowledge across your distributed teams • Improve productivity and reduce inefficiency • Share on-demand insights, best practices, and answers – anytime, anywhere • Grow and connect your developer and technical communities


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 19

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.2/10 (Category avg: 8.8/10)
- **Other Integrations:** 7.5/10 (Category avg: 8.2/10)
- **Ease of Use:** 8.5/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Ignite Enterprise Software Solutions](https://www.g2.com/sellers/ignite-enterprise-software-solutions)
- **HQ Location:** Austin, TX
- **Twitter:** @ignitetech (490 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/21226/ (368 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software
  - **Company Size:** 37% Small-Business, 37% Enterprise


  ### 7. [Atlas](https://www.g2.com/products/clearpeople-atlas/reviews)
  Atlas is an all-in-one Intelligent Knowledge platform that provides employees, clients, and AI instant access to accurate, expert information. By seamlessly integrating knowledge management, intranet, collaboration, extranet, smart governance, and AI, Atlas transforms Microsoft 365 into a contextual intelligence hub, grounding enterprise AI in your organization's knowledge to deliver precise, valuable insights. Atlas ensures your organization maximizes its Microsoft 365 investment while enabling teams to focus on delivering exceptional client experiences and business growth. Atlas key features: • Personalized and contextualized knowledge: a unified platform where users access relevant information exactly where they need it. • Knowledge capture & classification: easily capture, classify, and share content at scale. • Enterprise AI: One platform for expert AI solutions across the enterprise, grounded in your company’s knowledge. • Expertise directory: find the ‘right’ expert quickly. • Enterprise search: find what you need, fast, from across Microsoft 365 and other enterprise repositories – from a single place. • Multi-geo support: essential for organizations that require global data residency compliance and enhanced collaboration across regions. • Seamless collaboration: Share documents, updates, and case information securely in real-time. • Governance and provisioning: self-service creation, management and maintenance of workspaces across Atlas, Microsoft 365, and Teams. As well as robust AI governance, including comprehensive audit trails. • Integration: Atlas offers integration and API capabilities so that you can access curated knowledge directly from Outlook, Salesforce or even your custom-built solutions. Benefits • Quick and effortless information discovery, boosting productivity while eliminating frustration. • Increases client satisfaction and retention with easy management of valuable knowledge. • Empowers legal professionals with easy access to trusted legal sources and expert-like answers from AI. • Self-service capabilities for all employees while ensuring robust governance and provisioning controls. • Enhances collaboration and service delivery between lawyers and clients for greater success. • A single platform that meets the needs of diverse departments, eliminating the cost and complexity of outdated systems. What sets Atlas Intelligent Knowledge Platform apart: • Unlocks knowledge fast with knowledge capture and auto-classification capabilities that scale across your organization. • Designed for precise AI and knowledge validation: Atlas provides a single source of truth, where generated AI responses draw exclusively from your validated, authoritative content. • Unified platform for knowledge, collaboration and governance: Atlas incorporates knowledge management, intranet, extranet, enterprise search, provisioning and AI capabilities into one cohesive system. • Purpose-built for Microsoft 365: designed specifically to enhance the tools employees already rely on, such as Teams and SharePoint, to maximize efficiency and ease of adoption. • Sustainable and scalable: built for today’s challenges and tomorrow’s growth, with AI solutions for diverse enterprise needs, offering LLM selection, built-in governance, auditing frameworks, and cost controls.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.5/10 (Category avg: 8.8/10)
- **Other Integrations:** 9.4/10 (Category avg: 8.2/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [ClearPeople](https://www.g2.com/sellers/clearpeople)
- **Year Founded:** 2003
- **HQ Location:** London, GB
- **Twitter:** @ClearPeople (667 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/288793 (42 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 60% Mid-Market, 20% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (3 reviews)
- Centralization (1 reviews)
- Daily Use (1 reviews)
- Data Management (1 reviews)
- Easy Collaboration (1 reviews)

**Cons:**

- Expensive (1 reviews)
- Internet Dependence (1 reviews)
- Search Functionality (1 reviews)

  ### 8. [ClickHelp](https://www.g2.com/products/clickhelp/reviews)
  ClickHelp is an AI-powered online documentation tool. Create, translate, and publish your technical documentation in a single portal! Here is how ClickHelp makes your tech writing more effective: \* Easy to use WYSIWYG topic editor, as well as HTML source mode. \* Simple customization with a block-based Home page editor. \* Single-sourcing and content reuse. \* AI features (AnswerGenius, WriteAssist, AskYourDocs) \* In-depth analytics and reporting. \* Readability scores and metrics. \* Easy importing and exporting. ClickHelp can import content from Microsoft Word, HTML, Markdown, RTF, CHM, ODT, etc., and export to CHM, HTML5 Web Help, PDF, DOCX, etc. \* Translation ecosystem to create multi-language documentation. \* Machine translation support. \* API features. \* Swagger/OpenAPI Definition import. \* RTL language support. \* Audit trail and IP Allowlist for enhanced security. \* Optional block-based editor \* Automatic domain management \* TwoFactor Authentication Integrations: Google Analytics, Google Search Console, Zendesk, Zapier, AddThis, Google Translate, DeepL, YouTube, and much more.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 63

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.7/10 (Category avg: 8.8/10)
- **Other Integrations:** 10.0/10 (Category avg: 8.2/10)
- **Ease of Use:** 9.3/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [ClickHelp](https://www.g2.com/sellers/clickhelp)
- **Year Founded:** 2010
- **HQ Location:** Yerevan, Armenia
- **Twitter:** @ClickHelpNews (859 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2957735/ (19 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 59% Small-Business, 33% Mid-Market


#### Pros & Cons

**Pros:**

- Features (2 reviews)
- Accessibility (1 reviews)
- AI Features (1 reviews)
- AI Technology (1 reviews)
- Customer Support (1 reviews)


  ### 9. [EchoInk](https://www.g2.com/products/echoink/reviews)
  Inkling has joined forces with Echo360 to revolutionize learning, enhancing educational experiences for frontline workers, students, and learners worldwide. Inkling is an employee enablement platform that transforms the way organizations engage and motivate their frontline workers by digitizing training & knowledge at the speed of work. We drive better performance in today’s dynamic business environment by delivering an innovative content authoring & distribution experience that enables employees to serve your customers, your way, every day. This shifts the learning model for frontline workers from teach, study, test to find, learn, and do. Inkling’s portfolio of solutions has proven to reduce costs and employee turnover while increasing revenue, employee engagement, and customer satisfaction.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 59

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.6/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Echo360](https://www.g2.com/sellers/echo360)
- **HQ Location:** Youngstown, OH
- **Twitter:** @echo360 (12,827 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/479654/ (159 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Restaurants, Retail
  - **Company Size:** 79% Enterprise, 11% Mid-Market


  ### 10. [Evernote Teams](https://www.g2.com/products/evernote-teams/reviews)
  Evernote Business brings your teams work together. Create documents, collaborate on projects, and store information all in one place. Teammates can access, edit, upload, and share notes and files from any device--even if theyre offline. Cut through the noise, and quickly find the information you need with powerful search capabilities and integrations with tools you already use. Unify your workflow with Evernote Business.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 75

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Evernote](https://www.g2.com/sellers/evernote)
- **Year Founded:** 2008
- **HQ Location:** Redwood City, CA
- **Twitter:** @evernote (374,175 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/62953/ (176 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 49% Small-Business, 36% Mid-Market


  ### 11. [Heretto](https://www.g2.com/products/heretto/reviews)
  Heretto is the ultimate content operations platform for customer-driven companies. Our cutting-edge CCMS, Deploy API, and Portal toolset empowers users to independently resolve product issues, streamlining support and elevating customer experiences. Effortlessly create, distribute, and personalize documentation for exceptional content experiences across all touchpoints all on one cloud-based platform. From the blank page to fully personalized help sites, Heretto's intuitive interface ensures swift content deployment and seamless collaboration for enterprise organizations. Stay ahead in the digital landscape and deliver content that delights modern customers with Heretto's unrivaled capabilities.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 39

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.8/10)
- **Other Integrations:** 5.6/10 (Category avg: 8.2/10)
- **Ease of Use:** 7.8/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Heretto](https://www.g2.com/sellers/heretto)
- **HQ Location:** Rochester, NY
- **Twitter:** @helloHeretto (515 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1752877/ (62 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Telecommunications
  - **Company Size:** 41% Mid-Market, 41% Enterprise


  ### 12. [Matilda Workspace](https://www.g2.com/products/matilda-workspace/reviews)
  The All-New All-In-One Workspace for Modern Teams Embracing the concept of a unified workspace, Matilda brings a powerful suite of best-in-class apps together in one place, allowing teams across the globe to connect, create, coordinate, and delight their customers effortlessly. With its mission to simplify technology, Matilda empowers organisations to do more with less, making it an essential tool for startups to Fortune 500 companies alike. Key Features: -Powerful Apps Included: Matilda comes packed with a suite of powerful applications including Docs, Projects, Tables, Chat, Customers, and Copilot, ensuring that teams have all the tools they need to succeed. - Create with Ease: With Docs, teams can co-edit in real time, making document creation and coordination seamless. This feature aims to replace Google Docs, Notion, and Coda, by providing a more integrated and efficient experience. - Streamlined Project Management: Matilda's Projects feature allows for effortless management and tracking of every aspect of your projects. With capabilities like auto-scheduling, it's designed to replace tools like Jira, Trello, and Asana. - Advanced Data Management: Although Tables are coming soon, they promise to redefine data handling by syncing data from hundreds of sources or creating new collections, aiming to replace tools like Airtable, Notion, and Segment. - Seamless Communication: Chat brings all team communication into one place, integrated across projects, tasks, and docs, providing an alternative to Slack and MS Teams. - Customer Relationship Management: The soon-to-be-released Customers feature will allow teams to effortlessly track leads and manage customer interactions in one streamlined interface, aiming to replace Salesforce and Hubspot. - AI-Powered Assistance: Copilot offers custom AI assistants to help automate and streamline workflows, aiming to replace AI tools like ChatGPT and Google Bard. Conclusion: Matilda Workspace stands out as an all-encompassing solution that not only promises to streamline and simplify the way teams work but also embraces the future with its AI-powered capabilities and commitment to sustainability. Whether you’re managing projects, coordinating with your team, handling customer relationships, or leveraging AI for automation, Matilda Workspace provides an intuitive, powerful, and adaptable platform for every kind of team to thrive. Try Matilda today and experience the future of work, designed to help you deliver projects on time, every time.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 14

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.1/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Matilda Workspace](https://www.g2.com/sellers/matilda-workspace)
- **Year Founded:** 2024
- **HQ Location:** San Francisco, California
- **Twitter:** @matildaworkspce (139 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/matildaworkspace/about/ (2 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 80% Small-Business, 20% Mid-Market


#### Pros & Cons

**Pros:**

- Features (10 reviews)
- Team Collaboration (10 reviews)
- Ease of Use (9 reviews)
- Project Management (8 reviews)
- Task Management (8 reviews)

**Cons:**

- Missing Features (6 reviews)
- Lack of Features (4 reviews)
- Bug Issues (1 reviews)
- Learning Curve (1 reviews)
- Limited Customization (1 reviews)

  ### 13. [Resco – Mobility & Productivity](https://www.g2.com/products/resco-mobility-productivity/reviews)
  Resco helps the world work better outside the office by making it simple to build complex mobile experiences for frontline workers. The company’s low-code tools and solutions enable organizations to build and deploy enterprise-level business apps quickly and easily. These solutions allow mobile workers to access or capture data on the go, using any mobile device, even when offline. Field teams can tackle field service, mobile sales, data collection, or any other frontline scenario while delivering valuable data back to the office. With full offline functionality, a no-code/low-code development platform, and native integration with Microsoft Dynamics 365, Power Platform, or Salesforce, Resco empowers organizations worldwide to tackle the most demanding mobile challenges faced by frontline workers. Over 800 enterprise and corporate companies from segments like utilities, retail, energy, oil & gas, manufacturing, telecommunications, transportation & logistics, or NGOs rely on Resco to simplify their frontline operations, improve efficiency, and reduce paperwork.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 47

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.8/10)
- **Other Integrations:** 9.4/10 (Category avg: 8.2/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Resco.net](https://www.g2.com/sellers/resco-net)
- **Company Website:** https://www.resco.net
- **Year Founded:** 1999
- **HQ Location:** Bratislava, Slovakia
- **Twitter:** @Resco_net (1,432 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/resco-net?trk=top_nav_home (145 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 47% Mid-Market, 34% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (4 reviews)
- Integrations (4 reviews)
- Efficiency (3 reviews)
- Implementation Ease (3 reviews)
- Offline Access (3 reviews)

**Cons:**

- Missing Features (2 reviews)
- Syncing Issues (2 reviews)
- Sync Issues (2 reviews)
- Bugs (1 reviews)
- Call Issues (1 reviews)

  ### 14. [SlimWiki](https://www.g2.com/products/slimwiki/reviews)
  SlimWIki is a Wiki, with simple inline editing tools and a very low barrier to content creation.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 6

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.8/10)
- **Other Integrations:** 7.9/10 (Category avg: 8.2/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [SlimWiki](https://www.g2.com/sellers/slimwiki)
- **Year Founded:** 2014
- **HQ Location:** N/A
- **Twitter:** @slimwiki (76 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/slimwiki/ (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Small-Business, 50% Mid-Market


  ### 15. [Trupeer](https://www.g2.com/products/trupeer/reviews)
  Create studio-quality product videos and documentation instantly with Trupeer Trupeer is an end to end product content creation platform that lets you generate professional grade videos, guides and documentation for your product, with ease. Our AI-powered platform automatically refines scripts, adds professional voiceovers, engaging AI avatars, and stunning visual effects—all while maintaining your brand identity. Teams can now deliver exceptional content to customers and internal audiences at one-hundredth the traditional time and cost. Need content in multiple languages? Trupeer instantly transforms your videos into hundreds of languages and styles, ensuring global reach without additional production.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 49

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.7/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Trupeer](https://www.g2.com/sellers/trupeer)
- **Year Founded:** 2023
- **HQ Location:** Bengaluru, IN
- **Twitter:** @TrupeerAI (907 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/trupeer-ai (30 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 61% Small-Business, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Time-saving (24 reviews)
- Ease of Use (20 reviews)
- Easy Creation (16 reviews)
- AI Features (15 reviews)
- Features (13 reviews)

**Cons:**

- Limited Features (3 reviews)
- Meeting Limitations (3 reviews)
- Limited Language Support (2 reviews)
- Plan Limitations (2 reviews)
- Recording Issues (2 reviews)

  ### 16. [Cassidy](https://www.g2.com/products/cassidy/reviews)
  Cassidy AI is an enterprise-grade platform that empowers teams to build intelligent AI assistants and multi-step workflows, all grounded in your company’s real-time data. Designed for scalability and security, Cassidy integrates seamlessly with your existing tools—like Slack, Microsoft Teams, Zoom, CRMs, and document repositories—to automate tasks across sales, support, marketing, HR, and operations.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 5

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Quality of Support:** 10.0/10 (Category avg: 8.8/10)
- **Other Integrations:** 9.6/10 (Category avg: 8.2/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Cassidy](https://www.g2.com/sellers/cassidy)
- **Year Founded:** 2023
- **HQ Location:** New York, US
- **LinkedIn® Page:** https://www.linkedin.com/company/cassidyai (40 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


#### Pros & Cons

**Pros:**

- AI Technology (4 reviews)
- Customer Support (3 reviews)
- Ease of Use (3 reviews)
- Helpful (3 reviews)
- AI Features (2 reviews)

**Cons:**

- Limited Integrations (1 reviews)
- Overwhelming (1 reviews)
- Overwhelming Choices (1 reviews)
- Overwhelming Features (1 reviews)

  ### 17. [Discourse](https://www.g2.com/products/discourse/reviews)
  Discourse helps businesses build trusted online communities where engagement drives retention, support, and knowledge sharing. Designed to scale and easy to adapt, it offers full data control and powerful moderation.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 68

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.5/10 (Category avg: 8.8/10)
- **Other Integrations:** 10.0/10 (Category avg: 8.2/10)
- **Ease of Use:** 8.5/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Discourse](https://www.g2.com/sellers/discourse)
- **Year Founded:** 2012
- **HQ Location:** El Cerrito, CA
- **Twitter:** @discourse (11,885 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/civilized-discourse-construction-kit-inc/about (219 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 41% Small-Business, 37% Mid-Market


#### Pros & Cons

**Pros:**

- Features (3 reviews)
- Ease of Use (2 reviews)
- Knowledge Sharing (2 reviews)
- User Interaction (2 reviews)
- Content Management (1 reviews)

**Cons:**

- Content Management (1 reviews)
- Data Loss (1 reviews)
- Irrelevant Content (1 reviews)
- Limited Customization (1 reviews)
- Notification Issues (1 reviews)

  ### 18. [Q.wiki](https://www.g2.com/products/q-wiki/reviews)
  Q.wiki: the quick way to an interactive management system Agile management systems are undeniably the liveliest in the market, boasting read-only access levels of between 10 and 100 hits per employee and month. A collaborative approach is key to such high acceptance and participation. Combine this with content that is continually refreshed, and your day-to-day business gains genuine added value. Our Q.wiki management software supports you with creating the ideal foundation for a modern participatory corporate culture. It’s the quick way to bring new life into your management system!


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 5

**User Satisfaction Scores:**

- **Quality of Support:** 9.2/10 (Category avg: 8.8/10)
- **Other Integrations:** 8.3/10 (Category avg: 8.2/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Modell Aachen](https://www.g2.com/sellers/modell-aachen)
- **Year Founded:** 2009
- **HQ Location:** Aachen, DE
- **LinkedIn® Page:** https://de.linkedin.com/company/modell-aachen-gmbh---interaktive-managementsysteme (65 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 80% Enterprise, 20% Mid-Market


  ### 19. [USU](https://www.g2.com/products/usu/reviews)
  USU is an IT Management software provider headquartered in Boston, MA, specializing in solutions designed to enhance operational efficiency and financial management for mid-market and enterprise organizations across North America and Europe. The company's offerings are tailored to meet the specific needs of various stakeholder groups within IT, Finance, Procurement, Customer Service, and Cloud Operations. By providing system-wide visibility and reducing costs, USU empowers organizations to navigate the complexities of hybrid and multi-cloud environments effectively. Our Product Suite: - IT Asset Management - SaaS Management - Multicloud Monitoring - FinOps - Customer Service Knowledge Management IT Asset Management The product suite includes standalone solutions that address critical operational and financial challenges faced by modern IT departments. For instance, USU IT Asset Management (ITAM) offers comprehensive visibility and control over software licensing and cloud entitlements. With features such as deep vendor optimization intelligence and seamless integration with ServiceNow, organizations can typically reduce software overspend by up to 30%, mitigate audit risks, and enhance negotiation outcomes. This solution is particularly beneficial for IT departments seeking to streamline their asset management processes. SaaS Management USU SaaS Management is a purpose-built solution that gives organizations complete visibility and control over their SaaS ecosystem. It helps IT, Finance, and Procurement teams reduce costs, improve governance, and streamline renewals by identifying underused, redundant, or unauthorized applications. Key Capabilities: \>\> Auto-discover all SaaS apps, including shadow IT \>\> Monitor usage to eliminate underused licenses \>\> Centralize renewals and contract data \>\> Control access and enforce policies Proven Results: \>\> Save 15–25% on SaaS spend \>\> Reduce tool sprawl and shadow IT \>\> Improve SaaS governance and renewal outcomes Multicloud Monitoring | Observability USU Multicloud Monitoring further enhances operational capabilities by offering real-time visibility into applications, services, and infrastructure. With AIOps-driven event correlation and automated root cause analysis, IT Operations and Site Reliability Engineering (SRE) teams can resolve incidents more swiftly and prevent outages, thereby minimizing user impact. FinOps USU FinOps brings financial visibility and accountability to your cloud environment. It helps teams optimize usage, control budgets, and drive cost-aware decision-making across AWS, Azure, GCP, and hybrid clouds. Key Capabilities: \>\> Real-time cloud cost tracking \>\> Budgeting, forecasting, and alerts \>\> Identify and eliminate idle resources \>\> Enable showback and chargeback Proven Results: \>\> Cut cloud waste by 20–50% \>\> Improve budget accuracy \>\> Align finance and engineering teams Customer Service Knowledge Management USU also provides Customer Service Knowledge Management (CSKM), which enhances support efficiency through an AI-assisted knowledge platform. This tool ensures that content remains consistent and easily maintainable, resulting in reduced handling times and improved customer satisfaction (CSAT) across contact centers and service desks. Overall, USU's solutions focus on delivering practical ROI and measurable efficiency gains. By combining advanced software capabilities with expert advisory support, USU enables organizations to reduce costs, improve performance, and operate confidently in complex IT environments. Trusted by Fortune 500 companies and recognized in multiple Gartner Market Guides, USU is committed to fostering partnerships that ensure customers achieve and sustain meaningful results across their entire IT landscape.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 49

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.7/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [USU](https://www.g2.com/sellers/usu)
- **Company Website:** https://www.usu.com
- **Year Founded:** 2000
- **HQ Location:** Boston, MA
- **LinkedIn® Page:** https://www.linkedin.com/company/usu-solutions-en/00137992 (201 employees on LinkedIn®)
- **Ownership:** ETR: OSP2

**Reviewer Demographics:**
  - **Top Industries:** Consumer Services, Computer Software
  - **Company Size:** 56% Enterprise, 30% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (5 reviews)
- Product Quality (5 reviews)
- Data Management (4 reviews)
- Integrations (3 reviews)
- Monitoring (3 reviews)

**Cons:**

- Complex Configuration (2 reviews)
- Inadequate Reporting (1 reviews)
- Integration Issues (1 reviews)
- Limited Automation (1 reviews)
- Limited Customization (1 reviews)

  ### 20. [AllAnswered](https://www.g2.com/products/allanswered/reviews)
  All-In-One Knowledge Management System - Wiki + Q&A + Workflow + AI. AllAnswered supports modern Wiki pages for documentation and questions & answers for capturing team know-hows. The built-in workflow and AI assistant help keep your knowledge base up-to-date. AllAnswered is best suited for technology companies in fast-changing industries and markets. Our customers include engineering teams, technical support, marketing, sales, human resources - from startups, small businesses to fortune 500 companies. AllAnswered - Your Team's Collective Brain!


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 4


**Seller Details:**

- **Seller:** [AllAnswered](https://www.g2.com/sellers/allanswered)
- **HQ Location:** N/A
- **Twitter:** @AllAnswered (7 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/allanswered.com (4 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Small-Business, 25% Enterprise


  ### 21. [Drupal Wiki](https://www.g2.com/products/drupal-wiki/reviews)
  NOT THE DRUPAL CMS AND NOT BUILT ON THE DRUPAL FRAMEWORK! Drupal Wiki is a completely independent, enterprise-grade wiki software and standalone knowledge management solution designed for corporate environments. Despite the name, it is a distinct proprietary platform specifically engineered to facilitate internal documentation, quality management, and organizational knowledge sharing without any technical dependency on the CMS architecture. This high-performance wiki engine provides a professional alternative for companies seeking a secure, centralized hub for their intellectual property, featuring integrated workflow automation, advanced access control, and intuitive editing. By focusing on usability and corporate compliance, Drupal Wiki serves as an autonomous tool for teams to streamline communication and maintain rigorous documentation standards in a scalable, self-contained environment.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 4

**User Satisfaction Scores:**

- **Quality of Support:** 6.7/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [KontextWork](https://www.g2.com/sellers/kontextwork)
- **Year Founded:** 2004
- **HQ Location:** Hannover, DE
- **LinkedIn® Page:** https://www.linkedin.com/company/kontextwork/ (8 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 50% Enterprise


  ### 22. [JustClip](https://www.g2.com/products/justclip/reviews)
  Clipicious is a powerful collaborative knowledge vault for you & your team. Collect, Organize, Annotate & Share Knowledge. Manage all your learnings effortlessly in one single place.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 4

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Quality of Support:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Clipicious](https://www.g2.com/sellers/clipicious)
- **Year Founded:** 2012
- **HQ Location:** Mumbai, IN
- **Twitter:** @curioussolns (245 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/curious-solutions (2 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 75% Small-Business, 25% Mid-Market


  ### 23. [KBPublisher](https://www.g2.com/products/kbpublisher/reviews)
  KBPublisher is a knowledge management software which allows to share information with customers, employees or partners.


  **Average Rating:** 2.5/5.0
  **Total Reviews:** 4

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 0.0/10 (Category avg: 9.0/10)
- **Quality of Support:** 3.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 4.4/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [KBPublisher](https://www.g2.com/sellers/kbpublisher)
- **HQ Location:** N/A
- **Twitter:** @kbpublisher (18 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1283433 (2 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 75% Small-Business, 25% Mid-Market


  ### 24. [KMS Lighthouse](https://www.g2.com/products/kms-lighthouse/reviews)
  KMS Lighthouse is a global leader in knowledge management. Lighthouse enhances every business engagement by empowering employees, agents and customers with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. KMS Lighthouse's powerful patented search functionality dramatically improves engagements across all service and sales channels. Lighthouse boosts productivity and efficiency with a powerhouse of digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time. The solution is easily integrated to 3rd party solutions including CRM tools, ticketing systems and chatbots.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 4

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.8/10)
- **Other Integrations:** 8.3/10 (Category avg: 8.2/10)
- **Ease of Use:** 5.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [KMS Lighthouse](https://www.g2.com/sellers/kms-lighthouse)
- **HQ Location:** Petach Tikva, IL
- **Twitter:** @kmslighthouse (163 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/kms-lighthouse/ (201 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Mid-Market


  ### 25. [Almanac](https://www.g2.com/products/almanac-labs-inc-almanac/reviews)
  Almanac is a platform for async work, built around a document editor with powerful version control.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 7.5/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Almanac Labs](https://www.g2.com/sellers/almanac-labs)
- **Year Founded:** 2019
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** https://www.linkedin.com/company/almanacdocs (29 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business




## Parent Category

[Knowledge Management Software](https://www.g2.com/categories/knowledge-management)



## Related Categories

- [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)
- [Employee Intranet Software](https://www.g2.com/categories/employee-intranet)
- [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)



---

## Buyer Guide

### What You Should Know About Knowledge Base Software

### Knowledge Base Software software buying insights at a glance

[Knowledge base software](https://www.g2.com/categories/knowledge-base-software) helps organizations create, organize, and manage internal or customer-facing documentation so teams can quickly find reliable answers and standardized information. These platforms centralize product documentation, processes, troubleshooting guides, and training materials in a searchable system, helping companies maintain a consistent source of truth as teams work across more tools and distributed environments.

Organizations adopt knowledge base software to reduce knowledge silos, document SOPs, accelerate onboarding, and help employees or customers quickly find answers. Across the G2 reviews analyzed, buyers frequently highlight benefits such as centralized documentation, faster information retrieval, and improved collaboration across teams. The strongest knowledge base platforms combine intuitive authoring tools, powerful search, and integrations that connect knowledge directly to daily workflows.

Pricing varies based on user volume, governance capabilities, and advanced administration features. Many vendors offer free or entry-level plans, while higher tiers add analytics, integrations, and stronger content governance for larger organizations.

**Top 5 FAQs from software buyers:**

- What features should I look for in the best knowledge base software for internal documentation?
- How do knowledge base platforms enable powerful search and AI-assisted knowledge retrieval?
- What makes a knowledge base solution easy for nontechnical teams to maintain and update?
- How do knowledge base tools help with onboarding, SOPs, and support workflows?
- What should I expect to pay for top knowledge base software?

G2’s top-rated knowledge base software, based on verified reviews, includes [Slack](https://www.g2.com/products/slack/reviews) **,** [Confluence](https://www.g2.com/products/confluence/reviews) **,** [Notion](https://www.g2.com/products/notion/reviews), [ClickUp](https://www.g2.com/products/clickup/reviews), and [IT Glue](https://www.g2.com/products/it-glue/reviews).

### What are the top-reviewed Knowledge Base Software on G2? 

[Notion](https://www.g2.com/products/notion/reviews)

- Number of Reviews: 4,913
- Satisfaction: 98
- Market Score: 85
- G2 Score: 91

[Slack](https://www.g2.com/products/slack/reviews)

- Number of Reviews: 1,208
- Satisfaction: 89
- Market Score: 92
- G2 Score: 91

[Confluence](https://www.g2.com/products/confluence/reviews)

- Number of Reviews: 3,929
- Satisfaction: 77
- Market Score: 99
- G2 Score: 88

[ClickUp](https://www.g2.com/products/clickup/reviews)

- Number of Reviews: 1,892
- Satisfaction: 77
- Market Score: 85
- G2 Score: 81

[**IT Glue**](https://www.g2.com/products/it-glue/reviews)

- Number of Reviews: 519
- Satisfaction: 72
- Market Score: 77
- G2 Score: 75

Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports))

Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports))

G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports))

Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..))

### What I Often See in Knowledge Base Software

#### Feedback Pros: What Users Consistently Appreciate

- **Flexible page databases and templates centralize cross-team documentation**
- “_Flexible pages, Databases and templates allow everything from notes to project tracking in one clean workspace. Customisation feels intuitive and saves a lot of time once the setup is completed”_ - [Kiran S.](https://www.g2.com/products/notion/reviews/notion-review-12426914), Notion review

- **Transforms Communication with Stellar Integrations**
- “_I use Slack daily for work, mostly for quick syncs, async updates, and keeping project threads organized, which really helps cut through email chaos. I find Threads extremely useful for keeping chats clean and preventing main channel chaos. The Search feature is fantastic for finding anything fast, eliminating those 'where’d we decide that?' moments. I'm impressed by the integrations with tools like Figma, Jira, and Google Docs, which allow me to work seamlessly without switching tabs or losing context. I appreciate the custom notifications and Do Not Disturb settings that let me control when I'm interrupted. Having all my tools like Figma comments, Jira tickets, and Google Drive built right into Slack makes my workflow smooth and efficient._” - [Souptik D.](https://www.g2.com/products/slack/reviews/slack-review-12459330), Slack review

- **AI meeting notes and integrations turn discussions into reusable knowledge**
- _“What I like most about Confluence is how it brings everything into one place. It makes documenting processes, sharing knowledge, and collaborating with teams much easier. Instead of information being scattered across emails or chats, it lives in a structured space where everyone can access and update it when needed. I also find the page hierarchy and linking between pages really helpful for organizing information logically. It saves a lot of time when you need to look up something quickly or onboard someone new to a project. Overall, it helps teams stay aligned and keeps knowledge from getting lost.”_ - [Ashutosh J.](https://www.g2.com/products/confluence/reviews/confluence-review-12444610), Confluence review

#### Cons: Where Many Platforms Fall Short

- **Wide range of tools creates complexity for new users**
- _“ClickUp can feel overwhelming at times. There are many features and configuration options, which is helpful, but it also means the system can become cluttered if it is not set up carefully. New users often need guidance to understand how our team uses it.”_ - [Kirsti H.](https://www.g2.com/products/clickup/reviews/clickup-review-12411150), ClickUp review 

- **Steep learning curve for first-time Confluence users**
- “_When I first started using Confluence, I didn’t understand a lot of the buttons or the sidebar. The interface felt overwhelming at first, so it took me some time to adjust to Confluence and figure out what to do and how to get to where everything is.”_ - Dr. [Akshay M.](https://www.g2.com/products/confluence/reviews/confluence-review-12444378), Confluence review

- **Large knowledge bases can require extra effort to stay organized**
- “_One drawback is that organising a large number of knowledge cards can sometimes require extra effort to maintain structure. New users may also need a short learning period to fully understand how to manage and verify content effectively.”_ - [Piyush P.](https://www.g2.com/products/guru/reviews/guru-review-12452472), Guru review

### My Expert Takeaway on Knowledge Base Software

Knowledge base software delivers the most value when organizations treat it as a structured knowledge system rather than a simple document repository. The strongest implementations organize information so teams can quickly retrieve answers, standardize processes, and reuse institutional knowledge across support, operations, and product workflows.

Review sentiment shows strong adoption. Across the 500-review dataset analyzed, the category averages 4.51/5 stars and 9.02/10 likelihood to recommend, alongside strong usability scores for Meets Requirements, Ease of Use, Ease of Setup, Ease of Admin, Ease of Doing Business With, and Quality of Support. These signals suggest buyers see clear operational value once knowledge bases are implemented effectively.

Friction usually appears when organizations treat knowledge bases as static document storage. High-performing teams approach knowledge base software with clear governance, defined content ownership, and consistent documentation practices. The best knowledge base platforms balance flexible documentation with strong structure and search, making them increasingly essential infrastructure for teams that rely on fast, reliable knowledge sharing.

### Knowledge Base Software FAQs

#### **What is knowledge base software?**

Knowledge base software is a system for creating, organizing, searching, and governing company knowledge in one place. Teams use it to publish SOPs, product information, onboarding materials, and common answers so employees or customers can self-serve faster.

#### **What is the best knowledge base software?**

The best knowledge base software depends on your team’s documentation needs, search capabilities, and governance requirements. On G2, top-rated tools include [Slack](https://www.g2.com/products/slack/reviews), [Notion](https://www.g2.com/products/notion/reviews) **,** [Guru](https://www.g2.com/products/guru/reviews) **,** [ClickUp](https://www.g2.com/products/clickup/reviews) **,** [Confluence](https://www.g2.com/products/confluence/reviews) **,** and [IT Glue](https://www.g2.com/products/it-glue/reviews), each earning strong user ratings around 4.6/5 stars and recognized for flexible documentation, integrations, and scalable knowledge management features.

#### **How does knowledge base software help call centers?**

Knowledge base software helps call centers reduce handle time by giving agents fast access to approved answers, scripts, and process steps. It improves consistency, speeds ramp time, and makes it easier to update frontline guidance when policies, products, or procedures change.

#### **What are the leading knowledge base software for SaaS businesses?**

Leading knowledge base software for SaaS businesses typically combines strong documentation features, search capabilities, and integrations with product and support tools. Based on G2 ratings and user reviews, popular options include [Guru](https://www.g2.com/products/guru/reviews) **,** [IT Glue](https://www.g2.com/products/it-glue/reviews) **,** [Bloomfire](https://www.g2.com/products/bloomfire/reviews) **,** and [Confluence](https://www.g2.com/products/confluence/reviews), which consistently receive high satisfaction scores and strong adoption among SaaS and IT teams.

#### **What are the reliable knowledge base software for remote teams?**

Some of the most reliable knowledge base software for remote teams, based on high G2 ratings and strong user reviews, include:

- [Guru](https://www.g2.com/products/guru/reviews) – 4.7/5 rating; strong workflow integrations with Slack and Teams for distributed teams.
- [Document360](https://www.g2.com/products/document360/reviews) – ~4.7/5 rating; scalable documentation platform with version control and analytics.
- [Slite](https://www.g2.com/products/slite/reviews) – ~4.6/5 rating; designed for asynchronous documentation and remote collaboration.
- [Helpjuice](https://www.g2.com/products/helpjuice/reviews) – ~4.7/5 rating; advanced search and customization for internal and customer knowledge bases.

These tools consistently rank highly on G2 due to ease of use, strong collaboration features, and reliable knowledge-sharing capabilities, making them well-suited for remote or distributed teams that rely on centralized documentation.

### Sources

1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5ky9es*_gcl_au*MTY2NDg2MDY3Ny4xNzU1MDQxMDU4*_ga*MTMwMTMzNzE1MS4xNzQ5MjMyMzg1*_ga_MFZ5NDXZ5F*czE3NTUwOTkzMjgkbzQkZzEkdDE3NTUwOTk3NzYkajU3JGwwJGgw)
2. [G2 Winter 2026 Reports](https://company.g2.com/news/g2-winter-2026-reports)

Researched By: [Gauri Pawsey](https://research.g2.com/insights/author/gauri-pawsey)

Last updated on March 16, 2026