ITSM Tool Implementation, Consulting, and Managed Services Providers Resources

Glossary Terms and Discussions to expand your knowledge on ITSM Tool Implementation, Consulting, and Managed Services Providers

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find feature definitions and discussions from users like you.

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ITSM Tool Implementation, Consulting, and Managed Services Providers Glossary Terms

SLA management

SLA management is the process of ensuring that all the services and procedures of a business align with the service level agreement (SLA). Learn more about why SLA management is essential, the benefits it offers, and which best practices are appropriate for it.

by Amal Joby

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Technology Glossary

Browse through dozens of terms to better understand the products you purchase and use everyday.

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ITSM Tool Implementation, Consulting, and Managed Services Providers Discussions

Question on: Big Bang

Next Step

How do I know it's time to upgrade?

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Get your Free Assessment: https://www.bigbangerp.com/free-assessment/

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Answered: Mayssa El-Chidiac on October 17, 2019

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Question on: Big Bang

Migrating your business to the Cloud

Why the cloud?

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Internet friendliness Continuous improvements (upgrades are available continuously to keep up with constant evolution of business models) Lower costs (namely installation and maintenance costs) Lower carbon footprint (requires no physical space) Fast deployment (i.e. installation of new features is relatively easy and cost-effective) Higher ROI because of its flexibility, scalability and cost-saving nature in terms of fixed IT costs Environmentally friendly Global reach and accessibility (multiple people can access it simultaneously, from anywhere, at any time) Find out more: https://www.bigbangerp.com/about-us/why-cloud/

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Answered: Mayssa El-Chidiac on October 17, 2019

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Question on: Big Bang

Acronyms

What do all the acronyms stand for?

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Our acronyms represent the types of cloud solutions we offer at Big Bang to help you with all your departments. MAS: Marketing Automation Software CRM: Customer Relation Management HCM: Human Capital Management PSA: Professional Services Automation MRP: Manufacturing Resource Planning SCM: Supply Chain Management ERP: Enterprise Resource Planning You can check out our approach for more information: https://www.bigbangerp.com/about-us/our-approach/

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Answered: Mayssa El-Chidiac on October 17, 2019

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