IT Service Management Tools Resources

Cherwell’s Integration Service, is powered by a market leading iPaaS from Jitterbit and provides a central point for providing and maintain integrations between Cherwell Service Management (CSM) and other complementary, non-Cherwell solutions or platforms such as Jira, Workday, and Slack. This alleviates the need to download, integrate, create, and maintain out-of-the-box (OOTB) or custom integrations. Cherwell’s unique integration service removes traditional integration challenges and barrios. You don’t need to worry about purchasing or maintaining the iPaaS platform or the individual integrations. Cherwell offers this as a service, and Cherwell fully manages the Jitterbit connectors and updates to ensure uninterrupted integration service.  Cherwell also provides hundreds of available integrations and extensions, so you can extend the platform and solutions in minutes, not months. Popular integrations include JIRA, discovery or inventory sources, collaboration tools, and event monitoring and operations management systems. Popular extensions include additional dashboards, a Cherwell knowledge center support package, and surveys. When integrating with provisioning solutions, configurable Orchestration Packs are provided. And best of all, all Cherwell-provided content and most other non-Cherwell mApps are free.  Cherwell mergeable applications (mApps) are based on a patented packaging technique for content that is merged into the Cherwell platform. This unique approach enables easy reuse and sharing of integrations, extensions, and orchestration packs that complement and enhance the Cherwell ITSM solution, as well as Cherwell Facilities and Information Security (ISMS). Rather than building capabilities from scratch, you can save time and money buy simply downloading an mApp from the mApp Exchange and merging it into your Cherwell environment. 

The Cherwell platform offers distinct capabilities – governance, risk, and compliance (GRC) management, as well as security incident management based on NIST (National Institute of Standards and Technology) guidelines.  Cherwell GRC solution capabilities can help you manage and enforce policies and controls needed for organizational ISO/IEC 27001 information security management, GDPR (General Data Protection Regulation) compliance, HIPAA (Health Information Portability and Accountability Act), and other similar regulations and mandates. The platform provides robust risk assessment and management capabilities in addition to customizable workflows for managing policies and enforcing controls. 

The Cherwell Service Platform currently supports English, French, German, Portuguese, Spanish.