IT Service Management Tools Resources

Is it possible for contact form submission information (submitted by customers/end users) to be directly updated in the end user's Zendesk profile? For example, if a contact form submission comes in and the end-user submits their phone number, we have to manually enter this information into their contact record on Zendesk. If not, and the user calls in with this number, it will not recognize that they are the same person that submitted the contact form. It would be great if there was a way to automate the contact record update from the form submission. Any insight on this would be appreciated!

I need to present a year's planning, to reflect, the marketing calendar, PR, campaigns etc. i need to present the whole year looking for a birds-eye and some thins from the lower level. Currently, I'm working with CU and in parallel creating slides manually. I'll be happy if i cloud extract the needed view and past it on the slide.

I am struggling with multiple free versions of project management tools. The different parts of our team were all working with various tools, and ClickUp has been great at meeting everyone's needs, providing different ways to view projects and tasks, and making sure everyone is in the loop. We can use a lot of things on Clickup, but it might be overwhelming at times. The hardest part was to get the tool customized to my workflow. There are so many options and great features that can be used that I wanted to use them all. However, as is the case with many things, less is more and to keep it as simple as possible worked for me. This item could be better by connecting with more applications. Having the option to "send" an errand from my WhatsApp or messages to ClickUp, would be fabulous! There are occasional server slowdowns and bugs are everywhere.