# Top Free IT Service Management Tools ## How Many IT Service Management Tools Products Does G2 Track? **Total Products under this Category:** 179 ### Category Stats (Aug 2026) - **Average Rating:** 4.37/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank IT Service Management Tools Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 37,200+ Authentic Reviews - 179+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for IT Service Management Tools ![G2 Grid® for IT Service Management Tools plotting products by satisfaction and market presence](https://www.g2.com/categories/it-service-management-itsm-tools/grids.png?focus%5B%5D=71310&focus%5B%5D=25671&focus%5B%5D=5231&focus%5B%5D=2864&focus%5B%5D=16222&focus%5B%5D=25675&focus%5B%5D=929&focus%5B%5D=1404685) Highlighted products: ServiceNow IT Service Management, NinjaOne, Jira Service Management, Freshservice, Atera, ClickUp, Autotask, and monday service. Underlying data: [Grid® JSON](https://www.g2.com/categories/it-service-management-itsm-tools/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=atera&focus%5B%5D=clickup&focus%5B%5D=autotask&focus%5B%5D=monday-service) **Sponsored** ### Auditi Auditi - A Powerful Solution to Accelerate Your Audit Workflows Since 2012, Auditi has been empowering audit, accounting, and legal firms with a streamlined and efficient platform for file exchange, ensuring seamless communication and productive workflows. Trusted by over 500 firms and used by more than 40,000 clients daily, Auditi is ISO 27001 certified, meeting the highest standards of data security. One of Auditi’s most valued features, is the ability to easily keep track of all documents in one centralized location. No more scattered emails or misplaced files – Auditi ensures that everything stays organized for a smoother audit process. What is the product? PBC (Provided by Client) Requests: Centralize data transfers and keep all your audit files in one place for easy access and organization. - Delegate and Monitor Tasks: Assign tasks, track progress, and receive real-time notifications, ensuring every step of the audit process stays on track. - Save Time with Templates: Use firm-wide templates and easily roll them forward to streamline future audits, benefiting from a curated selection of templates tailored to your firm’s needs. - Improve Client Experience: Provide your clients with a professional, state-of-the-art audit process that enhances relationships and builds trust through transparency and efficiency. NEW! Quickshare Auditi now offers Quickshare, a feature that allows firms to send and receive large files quickly and securely through MS Outlook or the Auditi platform. For added security, files are automatically deleted after transfer, ensuring top-level protection. With Auditi, you can stop chasing files and focus on what matters – delivering efficient, high-quality audits. Discover how Auditi can transform your audit process. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1482&secure%5Bchosen_at%5D=2026-08-10T21%3A21%3A32Z&secure%5Bdisplayable_resource_id%5D=1592&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=123062&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=123062&secure%5Bresource_id%5D=1482&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-service-management-itsm-tools%2Ffree%3Famp%2525253Bpage%3D4&secure%5Btoken%5D=100a2dfd5b96b4fe7bad53d781ce9f1fb19bfde19c898394ad6a84da24f49dc0&secure%5Burl%5D=https%3A%2F%2Fwww.auditi.com%2F&secure%5Burl_type%5D=company_website) ### [NinjaOne](https://www.g2.com/products/ninjaone/reviews) NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,952 #### How Do G2 Users Rate NinjaOne? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Administration Console:** 9.0/10 (Category avg: 8.8/10) - **Policy Dictation:** 8.4/10 (Category avg: 8.2/10) - **Process Workflow:** 7.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind NinjaOne? - **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone) - **Company Website:** www.ninjaone.com - **Year Founded:** 2013 - **HQ Location:** Austin, Texas - **Twitter:** @NinjaOne 3,607 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=088d8f8972aca17db8b553b592039f99dd09562a773c2979f4e191848ab016f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6436301%2F&secure%5Burl_type%5D=linkedin_company_website) 2,376 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 47% Medium, 45% Small #### What Do G2 Reviewers Say About NinjaOne? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly. - Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management. - Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring. - Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time. - Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions. ##### Cons - Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities. - Users find the **search function lacking** , and the interface can confuse end users with unclear icons. - Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options. - Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking. - Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne. #### What Are Recent G2 Reviews of NinjaOne? **["Revolutionalised Our Workflows"](https://www.g2.com/survey_responses/ninjaone-review-8785777)** **Rating:** 5.0/5.0 stars _— Drew B._ [Read full review](https://www.g2.com/survey_responses/ninjaone-review-8785777) **["Impowered Our MSP to Resolve Issues Quickly and Grow Quickly"](https://www.g2.com/survey_responses/ninjaone-review-10168731)** **Rating:** 4.5/5.0 stars _— Robert M._ [Read full review](https://www.g2.com/survey_responses/ninjaone-review-10168731) #### What Are G2 Users Discussing About NinjaOne? - [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments - [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments - [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment ### [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows. **Average Rating:** 4.3/5.0 **Total Reviews:** 966 #### How Do G2 Users Rate Jira Service Management? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Administration Console:** 8.9/10 (Category avg: 8.8/10) - **Policy Dictation:** 8.6/10 (Category avg: 8.2/10) - **Process Workflow:** 8.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind Jira Service Management? - **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian) - **Company Website:** www.atlassian.com - **Year Founded:** 2002 - **HQ Location:** Sydney and San Francisco - **Twitter:** @Atlassian 106,496 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2a96146f2051a6b8a9a49a13db5b2aa2c98263324b90f1bc18b4ceec70d380b0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlassian&secure%5Burl_type%5D=linkedin_company_website) 21,081 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Medium, 38% Large #### What Do G2 Reviewers Say About Jira Service Management? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** in Jira Service Management, facilitating smooth collaboration across departments and impactful customization. - Users value the **seamless integration** of Jira Service Management with Atlassian tools, enhancing collaboration across teams. - Users appreciate the **built-in automation** in Jira Service Management, streamlining tasks like ticket assignment and notifications. - Users value the **user-friendly ticket management** system that simplifies incident tracking and ensures smooth operations. - Users appreciate the **tracking ease** of Jira Service Management, highlighting its robust SLA tracking and efficient issue management. ##### Cons - Users highlight the **steep learning curve** of Jira Service Management, making it challenging for new or non-technical teams. - Users find the **steep learning curve** of Jira Service Management daunting, making initial setup and configuration challenging. - Users find the **steep learning curve** of Jira Service Management challenging, hindering adoption for new or non-technical teams. - Users find the **complex setup** process of Jira Service Management challenging, particularly for new users and non-technical teams. - Users find the **complex UI** challenging, especially for custom metrics and quick checks, affecting their workflow. #### What Are Recent G2 Reviews of Jira Service Management? **["Clear Ticket Visibility and Smooth Communication in Jira Service Management"](https://www.g2.com/survey_responses/jira-service-management-review-13195687)** **Rating:** 5.0/5.0 stars _— Sree K._ [Read full review](https://www.g2.com/survey_responses/jira-service-management-review-13195687) **["Seamless Jira Integration That Streamlines Service Requests and Support Workflows"](https://www.g2.com/survey_responses/jira-service-management-review-13071435)** **Rating:** 4.5/5.0 stars _— Ravindra N._ [Read full review](https://www.g2.com/survey_responses/jira-service-management-review-13071435) #### What Are G2 Users Discussing About Jira Service Management? - [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) - 2 comments, 1 upvote - [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) - 1 comment - [Does Jira Service Desk include JIRA software?](https://www.g2.com/discussions/does-jira-service-desk-include-jira-software) - [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) - 1 comment - [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) - 2 comments ### [Freshservice](https://www.g2.com/products/freshservice/reviews) Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,301 #### How Do G2 Users Rate Freshservice? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Administration Console:** 8.9/10 (Category avg: 8.8/10) - **Policy Dictation:** 8.1/10 (Category avg: 8.2/10) - **Process Workflow:** 8.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind Freshservice? - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** www.freshworks.com - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 61% Medium, 21% Large #### What Do G2 Reviewers Say About Freshservice? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Freshservice, appreciating its intuitive design and efficient ticket management. - Users appreciate the **intuitive interface and extensive features** of Freshservice, simplifying both complex tasks and daily activities. - Users value the **automation features** of Freshservice, significantly enhancing efficiency and streamlining ticket management processes. - Users praise the **variety of ticket organization options** in Freshservice, enhancing efficiency and user experience. - Users value the **intuitive ticket management** in Freshservice, enhancing usability and streamlining internal approval processes. ##### Cons - Users find the **missing features** in Freshservice frustrating, particularly the lack of intuitive reporting and search functionalities. - Users find the **limited features** of Freshservice restrictive, impacting the effectiveness of reporting and project management. - Users find the **learning curve steep** , with complicated configurations and unintuitive reporting features causing frustration. - Users find **limited customization** options in Freshservice, which can restrict tailoring the system to specific business needs. - Users find **ticketing issues** frustrating, especially with confusing reporting and difficulty in extracting data for management. #### What Are Recent G2 Reviews of Freshservice? **["User-Friendly No-Code Automation with Helpful API Integrations and Reporting"](https://www.g2.com/survey_responses/freshservice-review-13141245)** **Rating:** 5.0/5.0 stars _— Shubham C._ [Read full review](https://www.g2.com/survey_responses/freshservice-review-13141245) **["Clean, Customizable, and Fast—Freshservice Keeps Us Organized"](https://www.g2.com/survey_responses/freshservice-review-13160237)** **Rating:** 4.5/5.0 stars _— Enrique L._ [Read full review](https://www.g2.com/survey_responses/freshservice-review-13160237) #### What Are G2 Users Discussing About Freshservice? - [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) - 3 comments, 1 upvote ### [Atera](https://www.g2.com/products/atera/reviews) Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,226 #### How Do G2 Users Rate Atera? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Administration Console:** 8.9/10 (Category avg: 8.8/10) - **Policy Dictation:** 8.2/10 (Category avg: 8.2/10) - **Process Workflow:** 8.4/10 (Category avg: 8.7/10) #### Who Is the Company Behind Atera? - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud 1,675 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d38cf3be9c748c5d823f0616da1e9a35094eec1b19735765c7c4c229a7d79702&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F98739%2F&secure%5Burl_type%5D=linkedin_company_website) 416 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 55% Small, 31% Medium #### What Do G2 Reviewers Say About Atera? _AI-generated summary from verified user reviews_ ##### Pros - Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. - Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. - Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. - Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. - Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. ##### Cons - Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. - Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. - Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. - Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. - Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. #### What Are Recent G2 Reviews of Atera? **["Stable, Clean, and Easy Monitoring with Built-In AI"](https://www.g2.com/survey_responses/atera-review-13213152)** **Rating:** 4.5/5.0 stars _— Dieter S._ [Read full review](https://www.g2.com/survey_responses/atera-review-13213152) **["Easy-to-Use RMM With Strong Patching, Scripting, and a Central Device View"](https://www.g2.com/survey_responses/atera-review-13223481)** **Rating:** 4.0/5.0 stars _— Kyle R._ [Read full review](https://www.g2.com/survey_responses/atera-review-13223481) #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### [ClickUp](https://www.g2.com/products/clickup/reviews) ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity. **Average Rating:** 4.6/5.0 **Total Reviews:** 13,007 #### How Do G2 Users Rate ClickUp? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **Administration Console:** 8.6/10 (Category avg: 8.8/10) - **Policy Dictation:** 8.3/10 (Category avg: 8.2/10) - **Process Workflow:** 8.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind ClickUp? - **Seller:** [ClickUp](https://www.g2.com/sellers/clickup) - **Company Website:** ClickUp.com - **Year Founded:** 2017 - **HQ Location:** San Diego, California - **Twitter:** @clickup 69,539 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=12451d66d580078c16b08985ccc98dcf8d832565fb04a9665439cfd4f2a74fa7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F12949663%2F&secure%5Burl_type%5D=linkedin_company_website) 1,526 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Project Manager - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 77% Small, 19% Medium #### What Do G2 Reviewers Say About ClickUp? _AI-generated summary from verified user reviews_ ##### Pros - Users praise ClickUp for its **ease of use** , enhancing collaboration and project management efficiency effortlessly. - Users value the **robust task management capabilities** of ClickUp, enhancing organization, productivity, and overall workflow efficiency. - Users value ClickUp's **robust features and flexibility** , significantly enhancing productivity and project visibility across teams. - Users appreciate the **flexibility and comprehensive integration** of ClickUp, enhancing teamwork and project execution efficiency. - Users appreciate the **effective collaboration** of ClickUp, enabling seamless teamwork and task management on a single platform. ##### Cons - Users find **missing features** frustrating in ClickUp, especially when crucial tools are restricted by paywalls and limits. - Users find the **learning curve for beginners** to be challenging, requiring time to adapt and master the system. - Users find ClickUp has **limited features** , lacking integrations and complex functionalities, impacting usability and flexibility. - Users find ClickUp's interface **not intuitive** , complicating the discovery of features and overall user experience. - Users report experiencing **slow loading** times in ClickUp, impacting overall efficiency and user experience. #### What Are Recent G2 Reviews of ClickUp? **["A Simple and Effective Way to Keep Work Organised"](https://www.g2.com/survey_responses/clickup-review-13236814)** **Rating:** 4.5/5.0 stars _— Jayson C._ [Read full review](https://www.g2.com/survey_responses/clickup-review-13236814) **["Highly Customizable but Falls Short for Large Enterprises"](https://www.g2.com/survey_responses/clickup-review-9904322)** **Rating:** 4.0/5.0 stars _— Jesse G._ [Read full review](https://www.g2.com/survey_responses/clickup-review-9904322) #### What Are G2 Users Discussing About ClickUp? - [What features of ClickUp make it a preferred choice for project management in agile teams?](https://www.g2.com/discussions/what-features-of-clickup-make-it-a-preferred-choice-for-project-management-in-agile-teams) - 6 comments, 6 upvotes - [What is ClickUp used for?](https://www.g2.com/discussions/what-is-clickup-used-for) - 10 comments, 4 upvotes - [Does Google use ClickUp?](https://www.g2.com/discussions/does-google-use-clickup) - 4 comments, 3 upvotes - [Who uses ClickUp?](https://www.g2.com/discussions/who-uses-clickup) - 14 comments, 4 upvotes - [Is ClickUp really free?](https://www.g2.com/discussions/is-clickup-really-free) - 12 comments, 3 upvotes ### [monday service](https://www.g2.com/products/monday-service/reviews) monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight. At the core of monday service is the Agents Workforce - an AI-powered service workforce made up of specialized agents that autonomously resolve requests and take action across the organization, while teams remain firmly in control. Built natively on the monday.com platform, agents use ticket history, organizational knowledge, and live business context to deliver accurate, policy-aligned service from day one. With built-in orchestration, guardrails, and real-time monitoring, teams can safely deploy, oversee, and scale AI as service demand grows. With no-code AI and automation, teams can deploy and optimize workflows in minutes. As service demand grows, AI helps absorb high-volume work, reduce backlog, and protect SLAs - freeing teams to focus on higher-impact initiatives instead of constant firefighting. Unlike legacy ESM tools that separate ticketing from execution, monday service connects requests directly to workflows, projects, and cross-team work. Resolutions trigger real action, updating systems and moving work forward in real time. Enterprise-grade permissions, guardrails, and monitoring provide full visibility and control over AI-powered processes at scale. Whether replacing a legacy ESM solution or launching service management for the first time, monday service delivers rapid time-to-value, intuitive adoption, and scalable AI-driven execution - with minimal implementation. Service at scale. Without losing control. Key Capabilities: Omnichannel ticket intake Autonomous AI agents for triage, routing, and end-to-end resolution No-code workflows and automation Dashboards and reporting SLA tracking and performance insights Project, problem, and incident management **Average Rating:** 4.4/5.0 **Total Reviews:** 182 #### How Do G2 Users Rate monday service? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Administration Console:** 9.0/10 (Category avg: 8.8/10) - **Policy Dictation:** 9.0/10 (Category avg: 8.2/10) - **Process Workflow:** 9.2/10 (Category avg: 8.7/10) #### Who Is the Company Behind monday service? - **Seller:** [monday.com](https://www.g2.com/sellers/monday-com-d88207e4-9e92-412d-903b-61cd13ca592b) - **Company Website:** monday.com - **Year Founded:** 2012 - **HQ Location:** Tel Aviv - **Twitter:** @mondaydotcom 40,761 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=efcc1bc784d43448424f5b18a6e2f5d5488a066e911204b167572629a6d9b361&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmondaydotcom&secure%5Burl_type%5D=linkedin_company_website) 3,837 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 48% Medium, 35% Small #### What Do G2 Reviewers Say About monday service? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** of Monday Service invaluable, simplifying adaptation and enhancing efficiency for their processes. - Users value the **flexibility and adaptability** of Monday Service, significantly enhancing their efficiency and workflow management. - Users value the **automation features** of monday.com, which streamline processes and enhance productivity significantly. - Users appreciate the **user-friendly organization** and visual management features of monday service, enhancing task tracking and communication. - Users appreciate the **organizational capabilities** of monday service, enhancing team collaboration and streamlining communication seamlessly. ##### Cons - Users find monday's **limited features** frustrating, especially the reliance on third-party integrations and workflow constraints. - Users find **limited functionality** in automation and reporting features, which hinders customization and flexibility in workflows. - Users experience occasional **performance issues** with slow loading times, especially on large boards or older PCs. - Users express concern over **limited automation options** , hindering flexibility and complicating workflows without costly upgrades. - Users find Monday Service to be **not intuitive** , with complicated navigation and slow performance hindering their overall experience. #### What Are Recent G2 Reviews of monday service? **["Centralized Requests, Powerful Automations, and Real-Time Insights with monday service"](https://www.g2.com/survey_responses/monday-service-review-13222333)** **Rating:** 4.5/5.0 stars _— Ashley B._ [Read full review](https://www.g2.com/survey_responses/monday-service-review-13222333) **["Easy to Navigate, Regularly Updated, and Adaptable for Many Workflows"](https://www.g2.com/survey_responses/monday-service-review-13116016)** **Rating:** 5.0/5.0 stars _— Verified User in Media Production_ [Read full review](https://www.g2.com/survey_responses/monday-service-review-13116016) ### [IBM Maximo IT](https://www.g2.com/products/ibm-maximo-it/reviews) IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an efficient, high velocity business. The velocity of change often determines whether a business can maintain business competitive advantage and thrive. IT/OT Convergence Connected physical enterprise assets (IoT) are now part of the end-to-end IT systems. Rapid improvement to these end-to-end systems while minimizing service disruptions is at the very heart of business competitiveness, and the Control Desk solution. Enterprise Service Management (ESM) is the practice of applying IT practices to enterprise Line of Business (LOB) services to improve their performance, efficiency, and ability to change without disruptions. ESM establishes common processes, roles, terminology, and practices to holistically manage the physical and digital worlds, while Control Desk enables the business to deliver ESM. IBM Maximo IT capabilities (coupled with the Maximo Application Suite), enables unified ESM for improved support of IT/OT convergence (HW, SW, device tracking and firmware). Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change across the enterprise. Reduce help desk calls The Service Catalog and Enterprise App Store allow end users to select available services and deploy approved software to their devices without help from IT staff. Improve first call resolutions IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration, and change information. Reduce outages Approximately 80% of organizations can lower business risk by using advanced impact analysis and automated change procedures to ensure integrity of existing infrastructure. **Average Rating:** 4.2/5.0 **Total Reviews:** 16 #### How Do G2 Users Rate IBM Maximo IT? - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.9/10) - **Administration Console:** 9.0/10 (Category avg: 8.8/10) - **Policy Dictation:** 8.6/10 (Category avg: 8.2/10) - **Process Workflow:** 9.1/10 (Category avg: 8.7/10) #### Who Is the Company Behind IBM Maximo IT? - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity 74,660 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=14b544adaece4fdbc987f1d7f7028048c22259946811200cc751263825586af9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1009%2F&secure%5Burl_type%5D=linkedin_company_website) 328,202 employees on LinkedIn® - **Ownership:** SWX:IBM #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 47% Medium, 35% Small #### What Are Recent G2 Reviews of IBM Maximo IT? **["Rich Functionality, Fresh UI, and Strong API Support"](https://www.g2.com/survey_responses/ibm-maximo-it-review-12953935)** **Rating:** 4.5/5.0 stars _— Marc H._ [Read full review](https://www.g2.com/survey_responses/ibm-maximo-it-review-12953935) **["IBM Maximo IT: The most Complete and Scalable ITSM Solution in the market now AI ready"](https://www.g2.com/survey_responses/ibm-maximo-it-review-12902326)** **Rating:** 5.0/5.0 stars _— Zeyad E._ [Read full review](https://www.g2.com/survey_responses/ibm-maximo-it-review-12902326) #### What Are G2 Users Discussing About IBM Maximo IT? - [What is IBM Control Desk used for?](https://www.g2.com/discussions/what-is-ibm-control-desk-used-for) ### [SysAid](https://www.g2.com/it/products/sysaid/reviews) SysAid è una piattaforma di gestione dei servizi IT (ITSM) robusta, alimentata da Agentic AI, che automatizza il lavoro ripetitivo e dispendioso in termini di tempo che tiene i team bloccati in modalità reattiva. Aggiungendo un potente nuovo strato operativo all'IT, gli Agenti AI prendono la prima azione, liberando i team IT per concentrarsi sull'ottimizzazione, l'innovazione e sfide più grandi. Vai in diretta in poche settimane con un onboarding rapido, senza migrazioni pesanti o curve di apprendimento ripide. L'AI di SysAid è costruita appositamente per l'IT, con sicurezza e governance integrate. Con il nostro supporto pluripremiato, sei pronto per il successo. ITSM gestito da AI, e da te. **Average Rating:** 4.5/5.0 **Total Reviews:** 718 #### How Do G2 Users Rate SysAid? - **Ritiene che the product sia stato un valido partner commerciale?:** 9.1/10 (Category avg: 8.9/10) - **Console di Amministrazione:** 9.0/10 (Category avg: 8.8/10) - **Dettatura della politica:** 8.3/10 (Category avg: 8.2/10) - **Elabora il flusso di lavoro:** 8.9/10 (Category avg: 8.7/10) #### Who Is the Company Behind SysAid? - **Venditore:** [SysAid](https://www.g2.com/it/sellers/sysaid) - **Sito web dell'azienda:** www.sysaid.com - **Anno di Fondazione:** 2002 - **Sede centrale:** Toronto, Canada - **Twitter:** @sysaid 9,591 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6e57e0684b7352c17bf14e10dc7aeb9f1071d8c107de0bf4a9f28d020b0f8231&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F132666%2F&secure%5Burl_type%5D=linkedin_company_website) 264 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Tecnologia dell'informazione e servizi, Ospedali e assistenza sanitaria - **Company Size:** 60% Medium, 30% Large #### What Do G2 Reviewers Say About SysAid? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di SysAid, migliorando l'efficienza nella gestione dei servizi IT e nei compiti di supporto. - Gli utenti elogiano il **eccellente supporto clienti** di SysAid che migliora i loro processi di gestione dei ticket e di comunicazione. - Gli utenti elogiano le **funzionalità di automazione** di SysAid per migliorare l'efficienza nell'instradamento dei ticket e migliorare i tempi di risposta. - Gli utenti apprezzano le **robuste funzionalità ITSM** di SysAid, che consentono un'efficiente gestione dei ticket, il tracciamento degli asset e i flussi di lavoro automatizzati. - Gli utenti apprezzano la **gestione efficiente dei ticket** in SysAid, migliorando la consegna del servizio e il tracciamento degli asset senza problemi. ##### Cons - Gli utenti trovano le **funzionalità mancanti** in SysAid limitanti, specialmente per quanto riguarda la funzionalità API e le capacità di reportistica. - Gli utenti sperimentano una **ripida curva di apprendimento** con SysAid a causa della configurazione complessa e delle ampie opzioni di personalizzazione. - Gli utenti trovano l' **interfaccia ingombrante** di SysAid impegnativa, influenzando l'usabilità e l'efficienza nella gestione dei compiti. - Gli utenti sperimentano **un supporto clienti scadente** con tempi di risposta e risoluzione lenti, portando a ritardi frustranti e problemi irrisolti. - Gli utenti trovano la **configurazione complessa** di SysAid impegnativa, con configurazioni difficili e prestazioni mobili non ottimizzate che ostacolano l'efficienza. #### What Are Recent G2 Reviews of SysAid? **["SysAid soddisfa le tue esigenze di HelpDesk"](https://www.g2.com/it/survey_responses/sysaid-review-8279742)** **Rating:** 5.0/5.0 stars _— Paul D._ [Read full review](https://www.g2.com/it/survey_responses/sysaid-review-8279742) **["Forte esperienza utente con margine di miglioramento per la documentazione degli sviluppatori"](https://www.g2.com/it/survey_responses/sysaid-review-12829911)** **Rating:** 4.5/5.0 stars _— Barry Q._ [Read full review](https://www.g2.com/it/survey_responses/sysaid-review-12829911) #### What Are G2 Users Discussing About SysAid? - [A cosa serve SysAid?](https://www.g2.com/it/discussions/what-is-sysaid-used-for) - 1 comment - [Come faccio ad aggiornare il mio SysAid?](https://www.g2.com/it/discussions/how-do-i-upgrade-my-sysaid) - 1 comment - [Perché hai scelto il programma di gestione dei servizi?](https://www.g2.com/it/discussions/why-did-you-choose-service-management-program) - 1 comment - [How much are Sysaids?](https://www.g2.com/it/discussions/how-much-are-sysaids) - [Are Sysaids free?](https://www.g2.com/it/discussions/are-sysaids-free) - 1 comment ### [Harmony](https://www.g2.com/products/harmony-2026-03-02/reviews) Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents, with continuous knowledge generation, and a flexible AI workflow builder. Harmony integrates seamlessly with your existing ITSM tools, enabling you to start where you are and transition to Harmony’s full system of record when you’re ready. By eliminating waiting, guesswork, and operational chaos, Harmony empowers IT teams to move beyond reactive support and achieve truly autonomous operations. **Average Rating:** 4.8/5.0 **Total Reviews:** 67 #### How Do G2 Users Rate Harmony? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Administration Console:** 10.0/10 (Category avg: 8.8/10) - **Policy Dictation:** 10.0/10 (Category avg: 8.2/10) - **Process Workflow:** 10.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind Harmony? - **Seller:** [Harmony](https://www.g2.com/sellers/harmony-ff273a8e-9d4e-4270-bccd-ce0efef47f7f) - **Company Website:** harmony.io - **Year Founded:** 2025 - **HQ Location:** New York, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f7de02c55b7c4abb291e3806f9f8126d67b431b26bf7b050cb0274567fcd375d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fharmonyio%2F&secure%5Burl_type%5D=linkedin_company_website) 58 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 57% Medium, 28% Small #### What Are Recent G2 Reviews of Harmony? **["Best IT Automation I've Ever Used - Completely Transformed Our Operations"](https://www.g2.com/survey_responses/harmony-review-12612560)** **Rating:** 5.0/5.0 stars _— Or T._ [Read full review](https://www.g2.com/survey_responses/harmony-review-12612560) **["Harmony Frees Us from Manual Tasks and Improves the IT User Experience"](https://www.g2.com/survey_responses/harmony-review-12525449)** **Rating:** 5.0/5.0 stars _— Danny F._ [Read full review](https://www.g2.com/survey_responses/harmony-review-12525449) ### [Milvus TI](https://www.g2.com/products/milvus-ti/reviews) O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional e melhorar a experiência do cliente. A solução reúne em um único ambiente recursos de Help Desk, gestão de tickets, inventário de TI, atendimento multicanal (e-mail, chat, WhatsApp e outros) e automação de processos, permitindo maior controle, visibilidade e padronização das operações de suporte e atendimento. Com foco em simplicidade, escalabilidade e integração, o Milvus se conecta facilmente a ferramentas de CRM, marketing e vendas, ajudando equipes a tomar decisões baseadas em dados e a acompanhar indicadores em tempo real. É ideal para empresas de diferentes portes que desejam profissionalizar o suporte, organizar ativos tecnológicos e fortalecer o relacionamento com seus clientes. **Average Rating:** 4.8/5.0 **Total Reviews:** 132 #### How Do G2 Users Rate Milvus TI? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Administration Console:** 8.8/10 (Category avg: 8.8/10) - **Policy Dictation:** 9.2/10 (Category avg: 8.2/10) - **Process Workflow:** 8.9/10 (Category avg: 8.7/10) #### Who Is the Company Behind Milvus TI? - **Seller:** [Milvus](https://www.g2.com/sellers/milvus) - **HQ Location:** São Caetano do Sul, BR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5207e3e565cbf695d644e8785c6511fd183ee9cd09a9a94b41005eeeae290bf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmilvusbr%2F&secure%5Burl_type%5D=linkedin_company_website) 72 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Analista de Suporte, Analista de TI - **Top Industries:** Information Technology and Services, Computer Networking - **Company Size:** 45% Small, 42% Medium #### What Do G2 Reviewers Say About Milvus TI? _AI-generated summary from verified user reviews_ ##### Pros - Users benefit from the **efficient ticket management and automation** features of Milvus TI, streamlining daily operations effectively. - Users rave about the **automation features** of Milvus TI, significantly reducing manual workloads and enhancing efficiency. - Users praise the **efficiency** of Milvus TI, streamlining ticket management and enhancing daily operations with automation. - Users appreciate the **management efficiency** of Milvus TI, automating tasks and enhancing daily operations seamlessly. - Users value the **WhatsApp integration** in Milvus TI, which streamlines ticket management and enhances operational efficiency. ##### Cons - Users experience **connection issues** with Milvus TI, especially on older hardware, leading to sluggish performance and unreliability. - Users find the **performance issues** of Milvus TI concerning, particularly on older hardware with sluggish connections. - Users find Milvus TI **initially complex** due to filter usage, but it becomes manageable with time and effort. - Users experience **latency issues** with Milvus TI, especially on older hardware, affecting performance and connection speed. - Users find the **learning curve steep** with Milvus TI, making it initially complex for those unfamiliar with filters. #### What Are Recent G2 Reviews of Milvus TI? **["Intuitive system with complete inventory, service, and tickets, good cost-benefit"](https://www.g2.com/survey_responses/milvus-ti-review-12376802)** **Rating:** 4.0/5.0 stars _— Gabriel M._ [Read full review](https://www.g2.com/survey_responses/milvus-ti-review-12376802) **["Strategic dashboards that elevate real-time support management"](https://www.g2.com/survey_responses/milvus-ti-review-12378087)** **Rating:** 5.0/5.0 stars _— Pytter S._ [Read full review](https://www.g2.com/survey_responses/milvus-ti-review-12378087) ### [Alloy Navigator](https://www.g2.com/products/alloy-navigator/reviews) Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components. Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Workflow management engine inside Alloy Navigator enables users to design custom IT processes. These can be altered to the specific needs of the business and personnel and might even include AI-driven steps. The solution also offers an online web portal, self-service portal for end users, and mobile apps for technicians and end-users. The Self-Service Portal is equipped with an AI Assistant to resolve routine questions of end-users, freeing IT for bigger challenges. Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance in software licensing. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis. **Average Rating:** 4.8/5.0 **Total Reviews:** 116 #### How Do G2 Users Rate Alloy Navigator? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Administration Console:** 8.3/10 (Category avg: 8.8/10) - **Policy Dictation:** 8.9/10 (Category avg: 8.2/10) - **Process Workflow:** 8.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind Alloy Navigator? - **Seller:** [Alloy Software](https://www.g2.com/sellers/alloy-software) - **Year Founded:** 2002 - **HQ Location:** Bloomfield, NJ - **Twitter:** @AlloySoftware 466 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=553d846486121a58a482c16624d91c45554f928e74b611a441abcb4781929c4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falloy-software%2F&secure%5Burl_type%5D=linkedin_company_website) 16 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 77% Small, 32% Medium #### What Do G2 Reviewers Say About Alloy Navigator? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **consolidation of IT elements** in Alloy Navigator, significantly simplifying workflow and enhancing team efficiency. - Users find Alloy Navigator's **ease of use** exceptional, enhancing efficiency via streamlined workflows and simple ticketing. - Users value the **integrated ticketing and asset management** of Alloy Navigator, significantly enhancing workflow efficiency. - Users value the **consolidation of IT management tools** in Alloy Navigator, enhancing workflow efficiency and productivity. - Users value the **seamless automation** in Alloy Navigator, which streamlines IT management and enhances efficiency throughout processes. ##### Cons - Users find the **learning curve steep** , requiring extra training for new hires and better onboarding resources. - Users find the **complex setup** process challenging, requiring extra training and experimentation to configure effectively. - Users find Alloy Navigator's **limited customization** restricts flexibility, impacting creative collaboration and reporting needs. - Users find the **setup difficulty** challenging due to unclear instructions and time-consuming custom workflows. - Users find the **poor interface design** hinders usability, noting a need for a more streamlined and modern experience. #### What Are Recent G2 Reviews of Alloy Navigator? **["Asset Inventory That Replaced Our Spreadsheets"](https://www.g2.com/survey_responses/alloy-navigator-review-13133856)** **Rating:** 5.0/5.0 stars _— Yamal I._ [Read full review](https://www.g2.com/survey_responses/alloy-navigator-review-13133856) **["Solid ticketing and asset tool with great visibility"](https://www.g2.com/survey_responses/alloy-navigator-review-13227754)** **Rating:** 5.0/5.0 stars _— Verified User in Printing_ [Read full review](https://www.g2.com/survey_responses/alloy-navigator-review-13227754) #### What Are G2 Users Discussing About Alloy Navigator? - [What is the use of Alloy Navigator?](https://www.g2.com/discussions/what-is-the-use-of-alloy-navigator) - [What is Alloy in Software?](https://www.g2.com/discussions/what-is-alloy-in-software) - [What is Alloy Navigator?](https://www.g2.com/discussions/what-is-alloy-navigator) ### [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews) ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralized visibility, intelligent alerting, and advanced automation to help teams proactively address IT challenges and prevent downtime. Comprehensive Monitoring and Visibility ConnectWise RMM delivers 24/7 monitoring across endpoints, networks, backups, cloud health and availability, and security posture. Unified dashboards bring this information together in one place, making it easier to identify issues and act before issues affect end users. With more than 1,200 expert-maintained alerts, the system can reduce typical RMM alerting noise by up to 90% without sacrificing visibility, helping technicians focus on meaningful issues instead of spending time reviewing false positives. Automated Patch Management The solution includes automated OS and third-party patch management for over 7,000 applications. Uniquely, Windows OS security updates are reviewed and approved by ConnectWise NOC experts before each release. This helps teams' patch faster and with more confidence to reduce vulnerabilities, streamline compliance, and keep systems optimized. Advanced Automation and Scripting ConnectWise RMM provides automation capabilities such as built-in automation to select intelligent alerts, AI-assisted script generation, and multi-solution workflow orchestration. These tools simplify routine maintenance tasks, enforce consistent standards, and enable faster response to common IT events. Teams can complete work up to 75% faster, reducing repetitive manual effort and creating more time for strategic projects. Scalability and Endpoint Management ConnectWise RMM is built to support a wide range of businesses, including large and complex environments, with the ability to manage more than 100,000 devices in a single tenant. By unifying monitoring, patching, automation, and scripting into one solution, IT professionals can deliver reliable service, reduce ticket volume, and improve overall IT performance. Multi-site visibility, flexible add-ons, and seamless integration with security, backup, and business management tools make it easy to adapt as environments grow without adding unnecessary complexity. **Average Rating:** 4.2/5.0 **Total Reviews:** 63 #### How Do G2 Users Rate ConnectWise RMM? - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.9/10) - **Administration Console:** 8.5/10 (Category avg: 8.8/10) - **Policy Dictation:** 8.5/10 (Category avg: 8.2/10) - **Process Workflow:** 7.5/10 (Category avg: 8.7/10) #### Who Is the Company Behind ConnectWise RMM? - **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise) - **Company Website:** www.connectwise.com - **Year Founded:** 1982 - **HQ Location:** Tampa, FL - **Twitter:** @ConnectWise 14,926 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=825d5a968a56320f556cad3f9dfc8c57c880640eedc7d064eddf33e0f8d1e867&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F48576%2F&secure%5Burl_type%5D=linkedin_company_website) 3,401 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 68% Small, 26% Medium #### What Do G2 Reviewers Say About ConnectWise RMM? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of ConnectWise RMM, finding it helpful for monitoring and automation tasks. - Users value the **seamless remote access** of ConnectWise RMM, enabling efficient support from any location with minimal lag. - Users value **automation** in ConnectWise RMM, appreciating its convenience in managing tasks and enhancing security. - Users value the **All-in-One Solution** of ConnectWise RMM for its simplicity and effective management capabilities. - Users appreciate the **user-friendly interface** of ConnectWise RMM, enhancing visibility and efficiency in managing organizations. ##### Cons - Users are frustrated with the **missing features** in ConnectWise RMM, hindering workflow and reporting efficiency. - Users experience **poor customer support** , often facing delays and communication issues that hinder prompt issue resolution. - Users find **feature issues** in ConnectWise RMM, leading to complexity and underutilization for smaller businesses. - Users face significant **integration issues** with ConnectWise RMM, impacting functionality and causing connectivity problems. - Users find ConnectWise RMM to be **expensive** due to charges per device and per technician, seeking more affordable options. #### What Are Recent G2 Reviews of ConnectWise RMM? **["Connectwise RMM is a delight to work with, it has what it takes to be a competitive RMM tool."](https://www.g2.com/survey_responses/connectwise-rmm-review-6936634)** **Rating:** 5.0/5.0 stars _— Parag R._ [Read full review](https://www.g2.com/survey_responses/connectwise-rmm-review-6936634) **["Access and maintain your endpoints from a web browser"](https://www.g2.com/survey_responses/connectwise-rmm-review-11353101)** **Rating:** 4.5/5.0 stars _— Verified User in Computer & Network Security_ [Read full review](https://www.g2.com/survey_responses/connectwise-rmm-review-11353101) #### What Are G2 Users Discussing About ConnectWise RMM? - [What is Continuum desktop agent?](https://www.g2.com/discussions/what-is-continuum-desktop-agent) - 1 comment - [What is Continuum command?](https://www.g2.com/discussions/what-is-continuum-command) - [What is Continuum RMM?](https://www.g2.com/discussions/what-is-continuum-rmm) ### [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery. **Average Rating:** 4.3/5.0 **Total Reviews:** 777 #### How Do G2 Users Rate SolarWinds Service Desk? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **Administration Console:** 8.8/10 (Category avg: 8.8/10) - **Policy Dictation:** 7.5/10 (Category avg: 8.2/10) - **Process Workflow:** 8.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind SolarWinds Service Desk? - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Company Website:** www.solarwinds.com - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds 19,570 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website) 2,824 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, Systems Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 67% Medium, 23% Large #### What Do G2 Reviewers Say About SolarWinds Service Desk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use and reporting capabilities** of SolarWinds Service Desk for efficient ticket management. - Users appreciate the **comprehensive asset management** in SolarWinds Service Desk, enhancing efficiency and customization for their needs. - Users appreciate the **ease of use** of SolarWinds Service Desk, making it simple to manage support requests efficiently. - Users value the **ease of ticket submission** in SolarWinds Service Desk, facilitating smooth operations for their teams. - Users value the **simplified interface** of SolarWinds Service Desk, making ITSM processes accessible and efficient. ##### Cons - Users find **missing features** in SolarWinds Service Desk, leading to limitations in handling large enterprise needs. - Users find the **search functionality challenging** , particularly when looking for specific asset tag numbers without ticket numbers. - Users find the **insufficient information** in SolarWinds service desk challenging, affecting device management and troubleshooting efficiency. - Users note the **limited features** of SolarWinds Service Desk, feeling it lacks advanced automation and customization options. - Users experience **app limitations** regarding feature access, customizations, and mobile device usability in SolarWinds Service Desk. #### What Are Recent G2 Reviews of SolarWinds Service Desk? **["Intuitive, All-in-One ITSM That Streamlines Ticketing and Asset Management"](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12748126)** **Rating:** 5.0/5.0 stars _— Lakhan N._ [Read full review](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12748126) **["Simplified Ticket Management, Needs Better Integrations"](https://www.g2.com/survey_responses/solarwinds-service-desk-review-13129315)** **Rating:** 4.5/5.0 stars _— Deborah W._ [Read full review](https://www.g2.com/survey_responses/solarwinds-service-desk-review-13129315) #### What Are G2 Users Discussing About SolarWinds Service Desk? - [What is SolarWinds Service Desk used for?](https://www.g2.com/discussions/what-is-solarwinds-service-desk-used-for) - [How does help desk software work?](https://www.g2.com/discussions/solarwinds-service-desk-how-does-help-desk-software-work) - [What is remote service desk?](https://www.g2.com/discussions/what-is-remote-service-desk) - [What is the purpose of a service desk?](https://www.g2.com/discussions/what-is-the-purpose-of-a-service-desk) - [Is SolarWinds service desk on premise?](https://www.g2.com/discussions/is-solarwinds-service-desk-on-premise) ### [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models upto 5 technicians! Don't take our word for it. Try the 30-day free trial and watch ServiceDesk Plus simplify your IT operations. https://www.manageengine.com/products/service-desk/download.html Features ServiceDesk Plus comes with a great balance of features to suit your business needs. The features available are listed below. Incident management: Gain control of your help desk With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. In other words, you can manage the entire lifecycle of an incident! Problem management: Go beyond firefighting Problem management helps you analyze the root cause and reduce recurring incidents in your IT, raise a new problem from within an incident, link related incidents to a problem and close them all at once! Further, you can provide temporary workarounds till you find a permanent fix to the problem. Change management: Manage changes with precision Manage your changes with precision. Streamline planning with roll out and back out plans, take informed decisions in the assessment, prioritization, and scheduling of changes with inputs from the Change Advisory Board (CAB), automated workflows to ensure that there are no more unauthorized or failed changes. Asset management: Track and manage assets with ease Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. IT project management: Deliver IT projects on time You can now manage multiple IT projects and requirements, plan releases, track progress, collaborate with team, and measure results, or in other words, manage all your IT projects efficiently. Break a full-blown project into milestones and tasks, set roles and provide access permissions, track the utilization of your resources, monitor the overall progress of your IT projects using colored Gantt charts, and do more to steer your IT projects to success! Purchases and contracts management: Track IT purchases and contracts Automate your supplier interactions and IT purchasing functions with full traceability and visibility, maintain master records for various vendors and track purchases from ordering to receipt and invoicing, reduce delays and cut unnecessary spending, track IT hardware and software contracts to improve compliance, associate assets and get proactively notified of contract expiry. Self service portal: Deflect tickets from your service desk Help users solve repeat incidents using a knowledge base and deflect tickets from your service desk, keep end users informed on ticket progress/approvals through automated notifications or make company-wide announcements of any outage or unplanned maintenance, auto suggest solutions during ticket creation and provide easy templates to create tickets. Service catalog: Showcase your IT services Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request. CMDB: Get the bigger picture ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure. Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making. Service level agreement: Ensure timely service delivery Create SLAs and provide quality services on time to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy to ensure that your SLAs are met. Reports: Derive decisions with the right data Generate over 150+ inbuilt reports, custom reports, query reports and flash reports pertaining to various service desk modules like requests, problems, changes, assets, surveys, contracts, and purchase. Use real time dashboards to accurately reflect health of the service desk, create relevant custom reports and add them to your dashboard and take strategic decisions based on the current trend of your help desk performance! Extensions and integrations: Collaborate easily with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and Active Directory. Get what you always wanted - 360 degree visibility of your IT! **Average Rating:** 4.2/5.0 **Total Reviews:** 244 #### How Do G2 Users Rate ManageEngine ServiceDesk Plus? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Administration Console:** 8.6/10 (Category avg: 8.8/10) - **Policy Dictation:** 8.1/10 (Category avg: 8.2/10) - **Process Workflow:** 8.9/10 (Category avg: 8.7/10) #### Who Is the Company Behind ManageEngine ServiceDesk Plus? - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho 137,880 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website) 30,766 employees on LinkedIn® - **Phone:** +1 (888) 900-9646 #### Who Uses This Product? - **Who Uses This:** System Administrator, IT Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 59% Medium, 31% Large #### What Do G2 Reviewers Say About ManageEngine ServiceDesk Plus? _AI-generated summary from verified user reviews_ ##### Pros - Users find ManageEngine ServiceDesk Plus to have a **user-friendly interface** , making it easy for both requesters and technicians. - Users appreciate the **wide range of useful features** in ManageEngine ServiceDesk Plus, which enhances their everyday tasks. - Users find the **user-friendly UI** of ManageEngine ServiceDesk Plus enhances their experience for both requesters and technicians. - Users value the **asset management capabilities** of ManageEngine ServiceDesk Plus for effective tracking and organization. - Users commend the **excellent customer support** of ManageEngine ServiceDesk Plus for prompt and effective issue resolution. ##### Cons - Users find the **complexity of setup and customization** in ManageEngine ServiceDesk Plus to be time-consuming and challenging. - Users find the **complex setup** challenging, making initial configuration and customization time-consuming and difficult. - Users find the **learning curve steep** due to time-consuming setups, advanced configurations, and significant upgrades requiring relearning. - Users find the **steep learning curve** of ManageEngine ServiceDesk Plus challenging due to complex setup and advanced features. - Users find the **limited features** of ManageEngine ServiceDesk Plus hinder their ability to manage tickets effectively. #### What Are Recent G2 Reviews of ManageEngine ServiceDesk Plus? **["A feature rich tool for IT management."](https://www.g2.com/survey_responses/manageengine-servicedesk-plus-review-9456796)** **Rating:** 4.5/5.0 stars _— Pawan K._ [Read full review](https://www.g2.com/survey_responses/manageengine-servicedesk-plus-review-9456796) **["Highly Customizable ITSM with Room for Agile Improvements"](https://www.g2.com/survey_responses/manageengine-servicedesk-plus-review-12584691)** **Rating:** 4.5/5.0 stars _— Melih ._ [Read full review](https://www.g2.com/survey_responses/manageengine-servicedesk-plus-review-12584691) #### What Are G2 Users Discussing About ManageEngine ServiceDesk Plus? - [What is ManageEngine ServiceDesk Plus used for?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-used-for) - 1 comment, 1 upvote - [What is ServiceDesk profile?](https://www.g2.com/discussions/what-is-servicedesk-profile) - 1 upvote - [How much does ManageEngine cost?](https://www.g2.com/discussions/how-much-does-manageengine-cost) - [What is ManageEngine software?](https://www.g2.com/discussions/what-is-manageengine-software) - [What is ManageEngine ServiceDesk plus?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus) ### [Setapp](https://www.g2.com/products/setapp/reviews) Setapp is a unified marketplace for Mac and iPhone users to discover and get hand-picked, secure apps. The platform offers two ways to access apps: Setapp Membership — a subscription to 260+ hand-picked apps for Mac, iOS, and web for one flat fee, with unlimited access, no ads, and no in-app purchases. Setapp Marketplace — a platform where users can buy individual apps from vetted developers on flexible terms, without a Membership. All apps are hand-picked, Apple-notarized (verified malware-free), and curated across productivity, creativity, development, AI, device optimization, writing, education, and personal finance. It’s ideal for users who want to save money on subscriptions and time on app research, vetting, and management. A 7-day free trial of Setapp Membership gives full library access with no limitations. Setapp is created by MacPaw, the maker of one of the leading Mac cleaner apps, CleanMyMac, used by over 30 million people worldwide. Setapp is ISO 27001:2022-, SOC 2-, and GDPR-compliant. **Average Rating:** 4.6/5.0 **Total Reviews:** 33 #### How Do G2 Users Rate Setapp? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Administration Console:** 8.7/10 (Category avg: 8.8/10) - **Policy Dictation:** 8.5/10 (Category avg: 8.2/10) - **Process Workflow:** 9.3/10 (Category avg: 8.7/10) #### Who Is the Company Behind Setapp? - **Seller:** [Setapp](https://www.g2.com/sellers/setapp-51d3fc72-bc02-4975-bb73-a236fa22ab57) - **HQ Location:** Youghal, IE - **Twitter:** @setapp 13,396 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b527b605d564bb7da81abdb440367a1a4fb2a1ff0449f5ddd2d30cf2de0e0d65&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11412921&secure%5Burl_type%5D=linkedin_company_website) 34 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 71% Small, 24% Medium #### What Do G2 Reviewers Say About Setapp? _AI-generated summary from verified user reviews_ ##### Pros - Users find **ease of use** in Setapp, enjoying straightforward installation for a variety of useful tools. - Users love the **wide range of tools** in Setapp, noting easy installation and effective Mac cleaning and virus protection. ##### Cons - Users express frustration with **poor customer support** , feeling undervalued and receiving unhelpful responses to their issues. #### What Are Recent G2 Reviews of Setapp? **["Make Time Tracking and Video Downloads Effortless"](https://www.g2.com/survey_responses/setapp-review-12891403)** **Rating:** 4.5/5.0 stars _— Jaxon S._ [Read full review](https://www.g2.com/survey_responses/setapp-review-12891403) **["SetApp Makes Discovering High-Quality Mac Apps Effortless & Cost-effective"](https://www.g2.com/survey_responses/setapp-review-12916330)** **Rating:** 4.5/5.0 stars _— Frederick L._ [Read full review](https://www.g2.com/survey_responses/setapp-review-12916330) #### What Are G2 Users Discussing About Setapp? - [What is Setapp used for?](https://www.g2.com/discussions/what-is-setapp-used-for) - 1 comment - ‹ Prev‹ Prev - 1 - [2](/categories/it-service-management-itsm-tools/free?amp%25253Bpage=4&order=g2_score&page=2#product-list) - [3](/categories/it-service-management-itsm-tools/free?amp%25253Bpage=4&order=g2_score&page=3#product-list) - [4](/categories/it-service-management-itsm-tools/free?amp%25253Bpage=4&order=g2_score&page=4#product-list) - [5](/categories/it-service-management-itsm-tools/free?amp%25253Bpage=4&order=g2_score&page=5#product-list) - [Next ›Next ›](/categories/it-service-management-itsm-tools/free?amp%25253Bpage=4&order=g2_score&page=2#product-list) Spotlight Categories [Digital Signage Software](https://www.g2.com/categories/digital-signage) [CMMS Software](https://www.g2.com/categories/cmms) [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) [Online Community Management Software](https://www.g2.com/categories/online-community-management) [CRM Software](https://www.g2.com/categories/crm) Similar Categories - [Application Portfolio Management](/categories/application-portfolio-management) - [Auto Scaling](/categories/auto-scaling) - [Cloud Cost Management](/categories/cloud-cost-management) - [Cloud Management Platforms](/categories/cloud-management-platforms) - [Cloud Migration Assessment Tools](/categories/cloud-migration-assessment-tools) - [Columnar Databases](/categories/columnar-databases) - [Data as a Service (DaaS)](/categories/data-as-a-service-daas) - [Data Destruction](/categories/data-destruction) - [Data Extraction](/categories/data-extraction-tools) - [Data Governance](/categories/data-governance-tools) - [Data Observability](/categories/data-observability) - [Data Recovery](/categories/data-recovery) - [Digital Employee Experience (DEX) Management](/categories/digital-employee-experience-dex-management) - [Digital Experience Monitoring (DEM)](/categories/digital-experience-monitoring-dem) - [Digital Governance](/categories/digital-governance) [Browse IT Service Management (ITSM) Tools Themes](/categories/it-service-management-itsm-tools/themes)