# Best IT Documentation Software for Medium-Sized Businesses

  *By [Adam Crivello](https://research.g2.com/insights/author/adam-crivello)*

   Products classified in the overall IT Documentation category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business IT Documentation to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business IT Documentation category.

In addition to qualifying for inclusion in the IT Documentation Software category, to qualify for inclusion in the Medium-Sized Business IT Documentation Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.




  
## How Many IT Documentation Software Products Does G2 Track?
**Total Products under this Category:** 24

### Category Stats (Jun 2026)
- **Average Rating**: 4.56/5 (↓0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings
- **New Reviews This Quarter**: 216
- **Buyer Segments**: Mid-Market 40% │ Small-Business 32% │ Enterprise 28% Represents the distribution of reviewers across all products in this category.
- **Top Trending Product**: Confluence (+0.05%) - Among all products in this category, Confluence recorded the largest rating increase compared to last month
*Last updated: June 05, 2026*

  
## How Does G2 Rank IT Documentation Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 10,600+ Authentic Reviews
- 24+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

  
  
---

**Sponsored**

### Document360

Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1010551&secure%5Bdisplayable_resource_id%5D=1010551&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010551&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=60129&secure%5Bresource_id%5D=1010551&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-documentation%2Fmid-market&secure%5Btoken%5D=f8bc4fdde0c3a5fabe3bc150918f5c1fc74a73288f9c083530798ef41e0a9436&secure%5Burl%5D=https%3A%2F%2Fdocument360.com%2F%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3DG2clicks&secure%5Burl_type%5D=custom_url)

---

  ## What Are the Top-Rated IT Documentation Software Products in 2026?
### 1. [Confluence](https://www.g2.com/products/confluence/reviews)
  Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you need, Confluence is where knowledge becomes impact. Versatile content types like pages, live docs, whiteboards, and databases help teams move seamlessly from ideation to execution. Confluence integrates with the Atlassian suite of products like Jira Software, Trello, and Loom to enable both synchronous and async work and to push work forward.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 4,243

**Who Is the Company Behind Confluence?**

- **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian)
- **Company Website:** https://www.atlassian.com/
- **Year Founded:** 2002
- **HQ Location:** Sydney and San Francisco
- **Twitter:** @Atlassian (106,432 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/atlassian (21,081 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Software Engineer, Product Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 48% Mid-Market, 34% Enterprise


#### What Are Confluence's Pros and Cons?

**Pros:**

- Ease of Use (299 reviews)
- Team Collaboration (212 reviews)
- Organization (159 reviews)
- Integrations (155 reviews)
- Collaboration Efficiency (146 reviews)

**Cons:**

- Not Intuitive (84 reviews)
- Slow Performance (83 reviews)
- Page Management (71 reviews)
- Learning Curve (64 reviews)
- Complexity (59 reviews)

### 2. [NinjaOne](https://www.g2.com/products/ninjaone/reviews)
  NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 4,269

**Who Is the Company Behind NinjaOne?**

- **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone)
- **Company Website:** https://www.ninjaone.com/
- **Year Founded:** 2013
- **HQ Location:** Austin, Texas
- **Twitter:** @NinjaOne (3,591 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/6436301/ (2,121 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** IT Manager, Owner
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 49% Mid-Market, 43% Small-Business


#### What Are NinjaOne's Pros and Cons?

**Pros:**

- Ease of Use (1373 reviews)
- Remote Access (867 reviews)
- Features (852 reviews)
- Automation (820 reviews)
- Customer Support (733 reviews)

**Cons:**

- Missing Features (715 reviews)
- Limited Features (396 reviews)
- Improvement Needed (372 reviews)
- Needs Improvement (362 reviews)
- Feature Issues (306 reviews)

### 3. [M-Files](https://www.g2.com/products/m-files/reviews)
  M-Files delivers Context-First Document Management with an AI-native, metadata-driven architecture that eliminates information chaos and improves productivity across the document lifecycle. By linking documents to the people, processes, clients, and projects that give them meaning, M-Files creates a unified, connected environment that accelerates decision-making, strengthens governance, and streamlines industry-specific workflows through advanced workflow automation and AI. M-Files is also the only document management system that is native to Microsoft 365. This unified solution extends Microsoft collaboration, Copilot, and Purview capabilities to curated M-Files content, enabling stronger security, more consistent compliance, and more accurate AI outcomes grounded in trusted, contextualized information. Organizations gain a seamless, future-ready environment that maximizes ROI on their Microsoft investments while supporting smarter and more efficient work across the business. Schedule a Demo: https://bit.ly/3O1SCm0 Free Trial: https://bit.ly/4ehlAsV


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 229

**Who Is the Company Behind M-Files?**

- **Seller:** [M-Files Corporation](https://www.g2.com/sellers/m-files-corporation)
- **Year Founded:** 2002
- **HQ Location:** Austin, Texas
- **Twitter:** @M_Files (8,610 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/118361/ (842 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Project Manager, Director
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 48% Mid-Market, 41% Small-Business


#### What Are M-Files's Pros and Cons?

**Pros:**

- Ease of Use (93 reviews)
- Document Management (52 reviews)
- Easy Access (45 reviews)
- Data Management (39 reviews)
- Organization (39 reviews)

**Cons:**

- Learning Curve (32 reviews)
- Training Required (26 reviews)
- Slow Performance (19 reviews)
- Slow Loading (15 reviews)
- Outdated Features (13 reviews)

### 4. [IT Glue](https://www.g2.com/products/it-glue/reviews)
  IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Documentation can be linked to the others, making for a seamless experience, where your team has everything, they need at their fingertips, without having to toggle between applications. IT Glue is trusted by IT teams in over 16,000 organizations across 70+ countries. IT Glue makes documentation easy by consolidating and integrating with the monitoring, ticketing and Microsoft tools techs use every day. Hundreds of out-of-the-box documentation templates ensure you get started with ease, your team creates documentation in a consistent format, and our deep search makes everything easy to find. IT Glue is SOC 2, Type II certified, and comes with a wealth of security features, including host-proof password hosting, granular security permissions at both the group and individual levels, version control, an immutable audit trail and more. With IT Glue, users can: • Organize and manage IT assets • Formalize IT processes and practices • Create editable SOPs and Knowledge Base articles • Define relationships between assets, licensing, vendors, passwords and more • Create checklists for high-level, repeatable processes and procedures • Upload or attach various file types, such as audio and video files, images, and external links • Securely share credentials • Automate the filling of password forms or logins


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 686

**Who Is the Company Behind IT Glue?**

- **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya)
- **Company Website:** https://www.kaseya.com/
- **Year Founded:** 2000
- **HQ Location:** Miami, FL
- **Twitter:** @KaseyaCorp (17,420 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/kaseya/ (5,471 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner, President
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 70% Small-Business, 26% Mid-Market


#### What Are IT Glue's Pros and Cons?

**Pros:**

- Ease of Use (90 reviews)
- Document Management (59 reviews)
- Integrations (54 reviews)
- Easy Integrations (39 reviews)
- Organization (39 reviews)

**Cons:**

- Slow Performance (21 reviews)
- Missing Features (19 reviews)
- Learning Curve (17 reviews)
- Search Functionality (15 reviews)
- Poor Interface Design (13 reviews)

### 5. [Document360](https://www.g2.com/products/document360/reviews)
  Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 506

**Who Is the Company Behind Document360?**

- **Seller:** [Kovai Limited](https://www.g2.com/sellers/kovai-limited)
- **Company Website:** https://www.kovai.co/
- **Year Founded:** 2009
- **HQ Location:** London
- **Twitter:** @BizTalk360 (1,920 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/kovaico/ (333 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Technical Writer, Senior Technical Writer
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 46% Mid-Market, 39% Small-Business


#### What Are Document360's Pros and Cons?

**Pros:**

- Ease of Use (37 reviews)
- Features (28 reviews)
- Helpful (23 reviews)
- Customer Support (22 reviews)
- Intuitive (18 reviews)

**Cons:**

- Missing Features (9 reviews)
- Editing Difficulties (8 reviews)
- Expensive (8 reviews)
- Formatting Issues (8 reviews)
- Limited Customization (8 reviews)

### 6. [Hudu](https://www.g2.com/products/hudu/reviews)
  Hudu is a comprehensive IT documentation platform designed to help organizations streamline their operations and improve team efficiency. It provides a centralized hub for storing critical documentation—covering everything from systems, processes, and policies to credentials, SOPs, and asset records. With Hudu, teams can ensure that important information is always organized, easy to access, and kept up to date, making day-to-day work smoother and decision-making faster. While originally built for internal IT departments and MSPs, Hudu is flexible enough to support a wide range of industries, including finance, healthcare, education, and construction. Its structure can be tailored to fit the needs of any organization, whether you're managing internal infrastructure, supporting clients, or coordinating distributed teams. Teams can build custom asset layouts to track hardware, software, or industry-specific data. Knowledge base articles and SOPs support rich formatting, embedded content, and reusable templates to keep documentation consistent and easy to follow. Passwords and OTPs are stored securely with full access controls and history tracking for auditability and compliance. Hudu supports detailed permission management, so teams can control access at a granular level across departments, roles, or clients. It integrates with popular tools like Microsoft 365, ConnectWise, HaloPSA, NinjaOne, N-able, and many more to automatically sync key data and reduce manual entry. A browser extension and mobile app make it easy to access or update documentation on the go, whether in the office or the field. For more advanced workflows, Hudu offers a powerful API, allowing teams to automate documentation or integrate with internal systems. Organizations with strict security requirements can also choose to deploy Hudu on-premises with full control over their environment. With Hudu, teams can reduce onboarding time, cut down on repetitive questions, and ensure processes are followed consistently. It replaces scattered documentation with a centralized source of truth that’s easy to manage and scale. If your team depends on shared knowledge to operate efficiently, Hudu helps you keep it organized, accessible, and secure—no matter your industry or size.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 356

**Who Is the Company Behind Hudu?**

- **Seller:** [Hudu](https://www.g2.com/sellers/hudu)
- **Company Website:** https://hudu.com/
- **Year Founded:** 2018
- **HQ Location:** Fort Collins, Colorado
- **Twitter:** @HuduHQ (500 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/hudu-technologies/ (32 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner, Director
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 70% Small-Business, 12% Mid-Market


#### What Are Hudu's Pros and Cons?

**Pros:**

- Ease of Use (207 reviews)
- Features (110 reviews)
- Integrations (103 reviews)
- Easy Setup (95 reviews)
- Simple (85 reviews)

**Cons:**

- Missing Features (75 reviews)
- Poor Integration (43 reviews)
- UX Improvement (41 reviews)
- Limited Features (38 reviews)
- Integration Issues (36 reviews)


    ## What Is IT Documentation Software?
  [Knowledge Management Software](https://www.g2.com/categories/knowledge-management)
  ## What Software Categories Are Similar to IT Documentation Software?
    - [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)