# Best Enterprise IT Asset Management Software - Page 2

## How Many IT Asset Management Software Products Does G2 Track?

**Total Products under this Category:** 256

### Category Stats (Aug 2026)

- **Average Rating:** 4.51/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Teqtivity (+3.18%) - Among all products in this category, Teqtivity recorded the largest rating increase compared to last month

_Last updated: August 03, 2026_

## How Does G2 Rank IT Asset Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 21,000+ Authentic Reviews
- 256+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for IT Asset Management Software
 ![G2 Grid® for IT Asset Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/it-asset-management/grids.png?focus%5B%5D=152661&focus%5B%5D=25671&focus%5B%5D=107230&focus%5B%5D=16222&focus%5B%5D=14979&focus%5B%5D=1621548&focus%5B%5D=2864&focus%5B%5D=130173)

Highlighted products: ServiceNow IT Asset Management, NinjaOne, Flexera One, Atera, Tanium, Deel IT, Freshservice, and HCL BigFix.

Underlying data: [Grid® JSON](https://www.g2.com/categories/it-asset-management/grids.json?focus%5B%5D=servicenow-it-asset-management&focus%5B%5D=ninjaone&focus%5B%5D=flexera-one&focus%5B%5D=atera&focus%5B%5D=tanium&focus%5B%5D=deel-it&focus%5B%5D=freshservice&focus%5B%5D=hcl-technologies-hcl-bigfix&segment=enterprise)

**Sponsored**

### BambooHR

BambooHR® is an all-in-one HR software solution designed to eliminate inefficiencies and simplify people management. Trusted by thousands of companies in over 150 countries, BambooHR centralizes your employee data, payroll, time tracking, and benefits information for seamless coordination and security. Whether you're managing payroll, tracking employee time, or handling benefits, BambooHR ensures accurate data and a smooth user experience. Features like electronic signature collection streamline operations, saving time and reducing environmental impact. With BambooHR, you can automate key HR functions and workflows throughout the entire employee lifecycle, from onboarding to offboarding. Notable clients like Fitbit, Fab, FreshBooks, Klout, and Squarespace rely on BambooHR to stay organized and efficient. Learn more at www.bamboohr.com.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1391&secure%5Bchosen_at%5D=2026-08-04T05%3A22%3A05Z&secure%5Bdisplayable_resource_id%5D=162&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=3236&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3236&secure%5Bresource_id%5D=1391&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-asset-management%2Fenterprise%3Fpage%3D2%26segment%3Denterprise&secure%5Btoken%5D=73b276fbeacd66633d990e62a54dde52e49020d126bc7ec62c68d8c7783ba70e&secure%5Burl%5D=https%3A%2F%2Fwww.bamboohr.com%2Fdemo%3Futm_campaign%3DG2CR-DG-PayrollTopic%2BCPC%2BCampaign-2026EG%26utm_medium%3Dreview-sites%26utm_source%3Dg2.com%26utm_content%3D%7Bclick_id%7D%26utm_term%3Dgeneral-hr&secure%5Burl_type%5D=custom_url)

### [Proactivanet](https://www.g2.com/products/proactivanet/reviews)

Proactivanet is a certificated and fully integrated software for managing IT assets and services. Proactivanet ITAM is the only vendor that guarantees a 100% discovery of your IT inventory. Proactivanet ITSM is the industry’s highest rated service desk in the world according to 2021 independent industry research. The company has been growing every year since its foundation in 1998 and has offices in five countries.

**Average Rating:** 4.8/5.0

**Total Reviews:** 64

#### How Do G2 Users Rate Proactivanet?

- **Ease of Use:** 9.3/10 (Category avg: 8.9/10)
- **Quality of Support:** 9.5/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Asset Policy Management:** 9.0/10 (Category avg: 8.2/10)

#### Who Is the Company Behind Proactivanet?

- **Seller:** [Proactivanet](https://www.g2.com/sellers/proactivanet)
- **Year Founded:** 1998
- **HQ Location:** Gijon
- **Twitter:** @ProactivaNET  
1,775 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8282d03cc8e4d320a972036e57157b3ee4b38081eb0cd796f47c84c351531cfd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fproactivanet%2F&secure%5Burl_type%5D=linkedin_company_website)  
65 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 52% Medium, 34% Large

#### What Do G2 Reviewers Say About Proactivanet?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Proactivanet, highlighting its simplicity and effective automation capabilities.
- Users value the **automation capabilities** of Proactivanet, enhancing efficiency through seamless process integration.
- Users praise the **personalized technical support** of Proactivanet, highlighting its ease of change management and configurability.
- Users value the **customization options** of Proactivanet, enhancing their experience with tailored solutions and support.
- Users value the **communication efficiency** of Proactivanet, noting its seamless technical service and straightforward change management.

##### Cons

- Users note the **limited customization** of Proactivanet, restricting modifications to certain modules' functions.
- Users find the **limited functions** of some Proactivanet modules restrictive, hindering customization and flexibility.
- Users face **limited functionality** in some Proactivanet modules, restricting their ability to customize and adapt features.
- Users find the mobile app **visually poor** , despite its functional capabilities and usability.
- Users feel the interface of Proactivanet could be enhanced, highlighting **poor interface design** as a notable drawback.

#### What Are Recent G2 Reviews of Proactivanet?

**["Experience in Proactivanet"](https://www.g2.com/survey_responses/proactivanet-review-10600718)**

**Rating:** 4.5/5.0 stars

_— Alejandra R._

[Read full review](https://www.g2.com/survey_responses/proactivanet-review-10600718)

**["Proactivanet Administrator"](https://www.g2.com/survey_responses/proactivanet-review-10559570)**

**Rating:** 5.0/5.0 stars

_— Claudio P._

[Read full review](https://www.g2.com/survey_responses/proactivanet-review-10559570)

#### What Are G2 Users Discussing About Proactivanet?

- [What is Proactivanet used for?](https://www.g2.com/discussions/what-is-proactivanet-used-for)

### [ProHance](https://www.g2.com/products/prohance/reviews)

ProHance is the Productivity Control Room for enterprises, the single place where productivity across employees, vendors, AI copilots, and autonomous agents is observed, governed, and improved. Modern work is no longer done by employees alone, yet most organizations can measure and govern only employee productivity. ProHance unifies every worker type in one control room: one view, one governance layer, one source of truth. Modules span Work Time, Work Output, Workflow Management, Advanced Analytics, Asset Optimization, AI Adoption Index, and an AI-enabled Retention Risk Index. Trusted by 450,000+ users across 220+ enterprises in 55 countries, ProHance delivers measurable gains in operational efficiency for banking and financial services, BPO/KPO, global capability centers, healthcare RCM, and IT services organizations, with enterprise-grade, privacy-first architecture

**Average Rating:** 4.6/5.0

**Total Reviews:** 219

#### How Do G2 Users Rate ProHance?

- **Ease of Use:** 8.9/10 (Category avg: 8.9/10)
- **Quality of Support:** 9.3/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Asset Policy Management:** 10.0/10 (Category avg: 8.2/10)

#### Who Is the Company Behind ProHance?

- **Seller:** [ProHance](https://www.g2.com/sellers/prohance)
- **Company Website:** www.prohance.ai
- **Year Founded:** 2010
- **HQ Location:** Bangalore, Karnataka
- **Twitter:** @prohance\_net  
79 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ce7fe724354e247c829c789e87a134ab3bdfb29846efea089dc9e0df59c92c7d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fprohance%2F&secure%5Burl_type%5D=linkedin_company_website)  
236 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Assistant Manager, Project Manager
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 56% Medium, 38% Large

#### What Do G2 Reviewers Say About ProHance?

_AI-generated summary from verified user reviews_

##### Pros

- Users value **effective time tracking** with ProHance, enhancing productivity and simplifying team management efficiently.
- Users highlight the **efficiency** of ProHance in streamlining business processes and managing productivity effortlessly.
- Users appreciate the **user-friendly interface** of ProHance, making performance monitoring and team management efficient and hassle-free.
- Users value the **time-saving aspects** of ProHance, enhancing productivity and transparency across teams with real-time tracking.
- Users value the **easy tracking capabilities** of ProHance, enabling efficient management of productivity and compliance.

##### Cons

- Users find the **difficult navigation** of ProHance frustrating, especially when adapting to new or unfamiliar situations.
- Users express that the **limited features** in ProHance hinder customization and overall user experience.
- Users experience **data inaccuracy** due to reliance on manual updates, leading to compromised data quality and oversight challenges.
- Users find **missing customization options** in ProHance, which limits functionality and overall user experience.
- Users find ProHance's interface **not intuitive** , making navigation complex and challenging for new users to adapt quickly.

#### What Are Recent G2 Reviews of ProHance?

**["Driving Enterprise Wide Productivity Insights Using ProHance"](https://www.g2.com/survey_responses/prohance-review-12845776)**

**Rating:** 4.5/5.0 stars

_— Nirmal H._

[Read full review](https://www.g2.com/survey_responses/prohance-review-12845776)

**["Impressive Dashboards and Smart Automation for Clear Workforce Visibility"](https://www.g2.com/survey_responses/prohance-review-12393822)**

**Rating:** 4.5/5.0 stars

_— Sameer R._

[Read full review](https://www.g2.com/survey_responses/prohance-review-12393822)

#### What Are G2 Users Discussing About ProHance?

- [What is ProHance used for?](https://www.g2.com/discussions/what-is-prohance-used-for) - 1 comment
- [How do you trick time tracking software?](https://www.g2.com/discussions/how-do-you-trick-time-tracking-software)
- [How does ProHance Mate work?](https://www.g2.com/discussions/how-does-prohance-mate-work) - 1 comment
- [Does ProHance take screenshot?](https://www.g2.com/discussions/does-prohance-take-screenshot)
- [What is ProHance tool?](https://www.g2.com/discussions/what-is-prohance-tool) - 1 comment

### [Device42, A Freshworks Company](https://www.g2.com/products/device42-a-freshworks-company/reviews)

With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps, and optimizes infrastructure and applications across data centers and cloud, while intelligently grouping workloads by application affinities and other resource formats that provide a clear view of what is connected to the environment at any given time. As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.

**Average Rating:** 4.7/5.0

**Total Reviews:** 47

#### How Do G2 Users Rate Device42, A Freshworks Company?

- **Ease of Use:** 8.9/10 (Category avg: 8.9/10)
- **Quality of Support:** 9.5/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Asset Policy Management:** 8.3/10 (Category avg: 8.2/10)

#### Who Is the Company Behind Device42, A Freshworks Company?

- **Seller:** [Device42](https://www.g2.com/sellers/device42)
- **Year Founded:** 2010
- **HQ Location:** West Haven, CO
- **Twitter:** @device42  
1,688 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22df0efb3ab00086dcd8e90666492f2f22c0c1881cd6d718df4cdb2fe4240850&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2345405%2F&secure%5Burl_type%5D=linkedin_company_website)  
82 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 45% Large, 35% Medium

#### What Do G2 Reviewers Say About Device42, A Freshworks Company?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **clear visibility of IT assets and dependencies** offered by Device42, simplifying tracking and troubleshooting.
- Users appreciate the **ease of use** of Device42, simplifying tracking and troubleshooting of IT assets effortlessly.
- Users value the **productivity improvement** offered by Device42, streamlining asset tracking and troubleshooting effortlessly.
- Users appreciate the **latest trends in asset management** and comprehensive hybrid IT discovery offered by Device42.
- Users value the **efficient tracking** of IT assets and dependencies, streamlining infrastructure management and troubleshooting.

##### Cons

- Users find Device42's **complexity** challenging to navigate initially, particularly for smaller teams during setup.
- Users experience **latency issues** with Device42, particularly during large data transfers, impacting performance and usability.
- Users find the **learning curve steep** , making setup and navigation challenging initially, particularly for smaller teams.
- Users find the **navigation issues** of Device42 challenging, especially during initial setup and for smaller teams.
- Users experience occasional **performance issues** , particularly when managing large data sets or requests.

#### What Are Recent G2 Reviews of Device42, A Freshworks Company?

**["Integrated and Powerful Solution in IT Asset Management"](https://www.g2.com/survey_responses/device42-a-freshworks-company-review-11990079)**

**Rating:** 4.5/5.0 stars

_— osman y._

[Read full review](https://www.g2.com/survey_responses/device42-a-freshworks-company-review-11990079)

**["Effortless IT Asset Tracking and Insightful Dependency Mapping"](https://www.g2.com/survey_responses/device42-a-freshworks-company-review-12113407)**

**Rating:** 4.0/5.0 stars

_— Ajay D._

[Read full review](https://www.g2.com/survey_responses/device42-a-freshworks-company-review-12113407)

#### What Are G2 Users Discussing About Device42, A Freshworks Company?

- [What is D42?](https://www.g2.com/discussions/what-is-d42)
- [What is a CMDB used for?](https://www.g2.com/discussions/what-is-a-cmdb-used-for) - 1 comment
- [How much does Device42 cost?](https://www.g2.com/discussions/how-much-does-device42-cost) - 1 comment
- [How does Device42 work?](https://www.g2.com/discussions/how-does-device42-work) - 1 comment

### [BMC Helix Discovery](https://www.g2.com/products/bmc-helix-discovery/reviews)

BMC Discovery (formerly BMC Atrium Discovery and Dependency Mapping, or ADDM) creates a dynamic, holistic view of all data center assets and the relationships between them, giving IT crucial visibility into how the assets support the business. Each scan delves into the information and dependencies for all software, hardware, network, storage, and versions, providing IT with the context needed to create an application map from any piece of information about it. A lightweight footprint allows IT to map applications with up to 100% accuracy in 15 minutes or less.

**Average Rating:** 4.2/5.0

**Total Reviews:** 55

#### How Do G2 Users Rate BMC Helix Discovery?

- **Ease of Use:** 8.9/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.6/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Asset Policy Management:** 8.9/10 (Category avg: 8.2/10)

#### Who Is the Company Behind BMC Helix Discovery?

- **Seller:** [BMC Helix](https://www.g2.com/sellers/bmc-helix)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=63b4dbbe36c184b8e0bcfe321196485a32ca82b8a8050b7bdd9dc630481c3b87&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbmchelix%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,266 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 50% Medium, 39% Large

#### What Are Recent G2 Reviews of BMC Helix Discovery?

**["BMC Helix Discovery Review"](https://www.g2.com/survey_responses/bmc-helix-discovery-review-4916102)**

**Rating:** 4.0/5.0 stars

_— Arindam S._

[Read full review](https://www.g2.com/survey_responses/bmc-helix-discovery-review-4916102)

**["More for less"](https://www.g2.com/survey_responses/bmc-helix-discovery-review-5165048)**

**Rating:** 4.5/5.0 stars

_— Julio Cesar M._

[Read full review](https://www.g2.com/survey_responses/bmc-helix-discovery-review-5165048)

#### What Are G2 Users Discussing About BMC Helix Discovery?

- [What is BMC Helix Discovery used for?](https://www.g2.com/discussions/what-is-bmc-helix-discovery-used-for)
- [What is BMC DSOM?](https://www.g2.com/discussions/what-is-bmc-dsom)
- [What is remedy Helix?](https://www.g2.com/discussions/bmc-helix-discovery-what-is-remedy-helix)
- [What is BMC Helix?](https://www.g2.com/discussions/what-is-bmc-helix)
- [What is BMC helix discovery?](https://www.g2.com/discussions/what-is-bmc-helix-discovery)

### [Incident IQ](https://www.g2.com/products/incident-iq/reviews)

Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts. With thousands of learning devices spread throughout student homes, bare-bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job. From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized how K-12 school districts provide and manage services. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action!

**Average Rating:** 4.6/5.0

**Total Reviews:** 218

#### How Do G2 Users Rate Incident IQ?

- **Ease of Use:** 8.9/10 (Category avg: 8.9/10)
- **Quality of Support:** 9.1/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Asset Policy Management:** 8.7/10 (Category avg: 8.2/10)

#### Who Is the Company Behind Incident IQ?

- **Seller:** [Incident IQ](https://www.g2.com/sellers/incident-iq)
- **Year Founded:** 2016
- **HQ Location:** Atlanta, Georgia
- **Twitter:** @IncidentIQ  
405 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=861e326f3fb047bfa212461671dfdea00bc47df759232f02d9907d7848bc3115&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27206372%2F&secure%5Burl_type%5D=linkedin_company_website)  
215 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Technology Specialist
- **Top Industries:** Primary/Secondary Education, Information Technology and Services
- **Company Size:** 59% Medium, 39% Large

#### What Are Recent G2 Reviews of Incident IQ?

**["User-Friendly Helpdesk for Classroom Tech Management"](https://www.g2.com/survey_responses/incident-iq-review-12543516)**

**Rating:** 4.5/5.0 stars

_— Angelene S._

[Read full review](https://www.g2.com/survey_responses/incident-iq-review-12543516)

**["Great System w/ Continous Possibilities"](https://www.g2.com/survey_responses/incident-iq-review-9087323)**

**Rating:** 5.0/5.0 stars

_— Cris W._

[Read full review](https://www.g2.com/survey_responses/incident-iq-review-9087323)

#### What Are G2 Users Discussing About Incident IQ?

- [What is Incident IQ used for?](https://www.g2.com/discussions/what-is-incident-iq-used-for)

### [SymphonyAI IT Service Management](https://www.g2.com/products/symphonyai-it-service-management/reviews)

SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform. We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers. SymphonyAI ITSM can generate significant cost savings and a faster time to value compared to any leading players in the market.

**Average Rating:** 4.6/5.0

**Total Reviews:** 66

#### How Do G2 Users Rate SymphonyAI IT Service Management?

- **Ease of Use:** 9.1/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.4/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10)
- **Asset Policy Management:** 7.2/10 (Category avg: 8.2/10)

#### Who Is the Company Behind SymphonyAI IT Service Management?

- **Seller:** [SymphonyAI](https://www.g2.com/sellers/symphonyai-cf01fc99-7338-420c-9ae6-2c2a4552d056)
- **Year Founded:** 2017
- **HQ Location:** Palo Alto, California
- **Twitter:** @SymphonySummit  
470 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=39fa2cf17e2234d6aba86e0c18128a50167d80d8c2801b1a0f9efab806506b2a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsymphonyai%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,086 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Automotive
- **Company Size:** 68% Large, 32% Medium

#### What Do G2 Reviewers Say About SymphonyAI IT Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **automation of service requests** , enhancing efficiency and streamlining the onboarding process for organizations.
- Users love the **automation efficiency** in SymphonyAI, especially for seamlessly converting emails into service requests.
- Users praise the **ease of configuration** for service requests, highlighting the seamless automation and manual creation options.
- Users value the **customizability** of SymphonyAI, allowing easy configuration and automation of service requests via email.
- Users find SymphonyAI IT Service Management extremely **easy to use** with intuitive configuration and seamless email integration.

##### Cons

- Users find the **complex configuration** challenging and seek more streamlined back-end setup options.
- Users find the **back end configurations too complex** , leading to challenges in usability and overall integration.
- Users find the **complex setup** of SymphonyAI IT Service Management challenging, requiring simplification for better usability.
- Users find the **expensive subscription model** challenging for mid to large organizations, limiting accessibility and flexibility.
- Users face **filtering issues** with SymphonyAI IT Service Management, particularly in excluding specific email addresses.

#### What Are Recent G2 Reviews of SymphonyAI IT Service Management?

**["Good ITSM Tool to manage incident and SRs"](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-11011556)**

**Rating:** 4.5/5.0 stars

_— Deepak M._

[Read full review](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-11011556)

**["Great product to use and helps to resolve IT tickets faster"](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-1078494)**

**Rating:** 5.0/5.0 stars

_— Verified User in Automotive_

[Read full review](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-1078494)

#### What Are G2 Users Discussing About SymphonyAI IT Service Management?

- [What is ITSM system?](https://www.g2.com/discussions/what-is-itsm-system)
- [What is Summit Asset agent?](https://www.g2.com/discussions/what-is-summit-asset-agent)
- [What is SummitAI?](https://www.g2.com/discussions/what-is-summitai)
- [What is symphony Summit tool?](https://www.g2.com/discussions/what-is-symphony-summit-tool)

### [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews)

Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery.

**Average Rating:** 4.3/5.0

**Total Reviews:** 777

#### How Do G2 Users Rate SolarWinds Service Desk?

- **Ease of Use:** 9.0/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.9/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Asset Policy Management:** 8.0/10 (Category avg: 8.2/10)

#### Who Is the Company Behind SolarWinds Service Desk?

- **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc)
- **Company Website:** www.solarwinds.com
- **Year Founded:** 1999
- **HQ Location:** Austin, TX
- **Twitter:** @solarwinds  
19,570 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,824 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Systems Administrator
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 67% Medium, 23% Large

#### What Do G2 Reviewers Say About SolarWinds Service Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use and reporting capabilities** of SolarWinds Service Desk for efficient ticket management.
- Users appreciate the **comprehensive asset management** in SolarWinds Service Desk, enhancing efficiency and customization for their needs.
- Users appreciate the **ease of use** of SolarWinds Service Desk, making it simple to manage support requests efficiently.
- Users value the **ease of ticket submission** in SolarWinds Service Desk, facilitating smooth operations for their teams.
- Users value the **simplified interface** of SolarWinds Service Desk, making ITSM processes accessible and efficient.

##### Cons

- Users find **missing features** in SolarWinds Service Desk, leading to limitations in handling large enterprise needs.
- Users find the **search functionality challenging** , particularly when looking for specific asset tag numbers without ticket numbers.
- Users find the **insufficient information** in SolarWinds service desk challenging, affecting device management and troubleshooting efficiency.
- Users note the **limited features** of SolarWinds Service Desk, feeling it lacks advanced automation and customization options.
- Users experience **app limitations** regarding feature access, customizations, and mobile device usability in SolarWinds Service Desk.

#### What Are Recent G2 Reviews of SolarWinds Service Desk?

**["Intuitive, All-in-One ITSM That Streamlines Ticketing and Asset Management"](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12748126)**

**Rating:** 5.0/5.0 stars

_— Lakhan N._

[Read full review](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12748126)

**["Simplified Ticket Management, Needs Better Integrations"](https://www.g2.com/survey_responses/solarwinds-service-desk-review-13129315)**

**Rating:** 4.5/5.0 stars

_— Deborah W._

[Read full review](https://www.g2.com/survey_responses/solarwinds-service-desk-review-13129315)

#### What Are G2 Users Discussing About SolarWinds Service Desk?

- [What is SolarWinds Service Desk used for?](https://www.g2.com/discussions/what-is-solarwinds-service-desk-used-for)
- [How does help desk software work?](https://www.g2.com/discussions/solarwinds-service-desk-how-does-help-desk-software-work)
- [What is remote service desk?](https://www.g2.com/discussions/what-is-remote-service-desk)
- [What is the purpose of a service desk?](https://www.g2.com/discussions/what-is-the-purpose-of-a-service-desk)
- [Is SolarWinds service desk on premise?](https://www.g2.com/discussions/is-solarwinds-service-desk-on-premise)

### [ALVAO Asset Management](https://www.g2.com/products/alvao-asset-management/reviews)

ALVAO IT Asset Management (ITAM) gives organizations full lifecycle visibility and control of IT hardware and software, cutting down manual work with an intuitive tree-structured interface. With real‑time discovery via network monitoring systems, Agent, SNMP, Intune, and SCCM integration, it simplifies audits, optimizes licenses (including Microsoft 365), and supports compliance with Cyber Essentials, NIST, NIS2, and DORA. A visual CMDB maps dependencies for faster incident resolution and change planning, helping IT teams stay efficient, compliant, and cost-effective. For more information visit www.alvao.com

**Average Rating:** 4.7/5.0

**Total Reviews:** 48

#### How Do G2 Users Rate ALVAO Asset Management?

- **Ease of Use:** 8.7/10 (Category avg: 8.9/10)
- **Quality of Support:** 9.5/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Asset Policy Management:** 8.8/10 (Category avg: 8.2/10)

#### Who Is the Company Behind ALVAO Asset Management?

- **Seller:** [ALVAO](https://www.g2.com/sellers/alvao)
- **Year Founded:** 1999
- **HQ Location:** Brno, CZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b4297ac3409125cdaa83d036c24021d1e5a99ac0bf4f819f643f3b9e60550d45&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falvao%2F&secure%5Burl_type%5D=linkedin_company_website)  
54 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 65% Medium, 31% Large

#### What Do G2 Reviewers Say About ALVAO Asset Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users benefit from the **clarity and organization** provided by ALVAO Asset Management, enhancing their asset tracking capabilities.
- Users find ALVAO Asset Management to be **very easy to use** , facilitating smooth experiences and efficient asset management.
- Users value the **user-friendly interface** of ALVAO Asset Management, enhancing ease of navigation and efficiency.
- Users value the **automation capabilities** of ALVAO Asset Management, enhancing efficiency and transforming asset management processes.
- Users value the **flexible customization options** in ALVAO Asset Management, enhancing their asset management experience effectively.

##### Cons

- Users find the **missing features** in ALVAO's web app limit functionality and impact data usability and customization.
- Users find the **poor interface design** of ALVAO Asset Management makes navigation and customization challenging and frustrating.
- Users find the **lack of SSO support** and the slightly cumbersome app experience frustrating and limiting.
- Users find ALVAO Asset Management to be a **slightly cumbersome app** and it lacks SSO support.
- Users find the app **slightly cumbersome** , and the lack of SSO support limits its usability.

#### What Are Recent G2 Reviews of ALVAO Asset Management?

**["Powerfull asset management solution"](https://www.g2.com/survey_responses/alvao-asset-management-review-6749393)**

**Rating:** 5.0/5.0 stars

_— Petr K._

[Read full review](https://www.g2.com/survey_responses/alvao-asset-management-review-6749393)

**["FNB"](https://www.g2.com/survey_responses/alvao-asset-management-review-11035485)**

**Rating:** 5.0/5.0 stars

_— Marian C._

[Read full review](https://www.g2.com/survey_responses/alvao-asset-management-review-11035485)

#### What Are G2 Users Discussing About ALVAO Asset Management?

- [What is ALVAO Asset Management used for?](https://www.g2.com/discussions/what-is-alvao-asset-management-used-for)

### [Faddom](https://www.g2.com/products/faddom/reviews)

Faddom is an agentless Application Dependency Mapping (ADM) platform designed for complex hybrid environments. In less than 60 minutes, Faddom automatically discovers and continuously maps infrastructure, business applications, and dependencies across on-premises and cloud environments without deploying agents. By enriching infrastructure visibility with real-time business application context, organizations gain actionable insights into how their environments truly operate. Faddom eliminates the need for outdated spreadsheets, siloed visibility, and complex deployments by creating a continuously updated single source of truth for Security, Cloud, and IT teams. Organizations worldwide use Faddom to simplify change management, accelerate cloud and data center migration planning, strengthen security posture, support compliance initiatives, and improve operational resilience through accurate, real-time infrastructure visibility.

**Average Rating:** 4.5/5.0

**Total Reviews:** 108

#### How Do G2 Users Rate Faddom?

- **Ease of Use:** 8.9/10 (Category avg: 8.9/10)
- **Quality of Support:** 9.2/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Asset Policy Management:** 7.5/10 (Category avg: 8.2/10)

#### Who Is the Company Behind Faddom?

- **Seller:** [Faddom](https://www.g2.com/sellers/faddom)
- **Company Website:** faddom.com
- **Year Founded:** 2022
- **HQ Location:** Tel Aviv
- **Twitter:** @faddommapping  
57 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c9799b2fb1594b8893804027ff99ae0a67ba977818b88747db2b620b22a244e9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetfaddom%2F&secure%5Burl_type%5D=linkedin_company_website)  
72 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 44% Large, 41% Medium

#### What Do G2 Reviewers Say About Faddom?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Faddom for its **user-friendly interface and effective network mapping** , enhancing efficiency and troubleshooting capabilities.
- Users appreciate the **effective tracking** capabilities of Faddom for monitoring network assets and traffic seamlessly.
- Users appreciate the **outstanding customer support** from Faddom, assisting with onboarding and ongoing implementation effectively.
- Users appreciate the **ease of use** and intuitive UI of Faddom, enhancing their network management experience.
- Users value Faddom's **excellent integration options** , making deployment and network visualization straightforward and efficient.

##### Cons

- Users note a **steep learning curve** with Faddom, making initial setup and classification challenging for newcomers.
- Users express frustration over Faddom's **limited features** , particularly in complex settings and for specific integrations.
- Users find Faddom’s **pricing challenging** , especially for smaller organizations with tighter budgets and scalability issues.
- Users experience **integration issues** with Faddom, noting limitations in customization and challenges with certain tools and environments.
- New users may experience a **steep learning curve** with Faddom, requiring time to become proficient and utilize all features.

#### What Are Recent G2 Reviews of Faddom?

**["Agentless Dependency Analysis That Simplifies Environment Visibility"](https://www.g2.com/survey_responses/faddom-review-12685375)**

**Rating:** 4.0/5.0 stars

_— sailesh a._

[Read full review](https://www.g2.com/survey_responses/faddom-review-12685375)

**["Excellent Network Tracing and Topology Visualization"](https://www.g2.com/survey_responses/faddom-review-12803256)**

**Rating:** 5.0/5.0 stars

_— DARSHAN M._

[Read full review](https://www.g2.com/survey_responses/faddom-review-12803256)

#### What Are G2 Users Discussing About Faddom?

- [What is Faddom used for?](https://www.g2.com/discussions/what-is-faddom-used-for) - 1 comment, 1 upvote

### [PDQ Deploy & Inventory](https://www.g2.com/products/pdq-deploy-inventory/reviews)

PDQ Deploy & Inventory is a self-hosted, agentless endpoint management and patch automation solution that helps IT administrators scan, organize, and maintain Windows devices on on-prem and VPN-connected networks. Common use cases include: automated third-party patching and Windows Cumulative Update deployment, software inventory and compliance auditing, dynamic device group management, PowerShell script execution across targeted endpoints, and recurring maintenance automation for on-prem/on-network Windows fleets. PDQ Deploy & Inventory consists of two complementary tools sold under a single license. PDQ Inventory scans Windows devices across the network to collect hardware specifications, installed applications, OS versions, Active Directory attributes, and custom data defined via PowerShell Scanner. It automatically groups devices into dynamic collections based on criteria such as software version, disk space, or AD membership, and syncs with Active Directory to keep computer records current. PDQ Deploy uses those collections as deployment targets to push software, run scripts, and automate patch management on a defined schedule and silently, without interrupting end users. The Package Library provides 500+ prebuilt packages covering popular third-party applications and Windows Cumulative Updates for workstations and servers, maintained and tested by PDQ. Key features include: - Automated patch management: Schedule recurring deployments of third-party software and Windows Cumulative Updates to targeted device groups, with heartbeat-triggered retries for offline machines - Dynamic Collections: Device groups that update automatically based on defined inventory criteria, enabling precise and up-to-date deployment targeting - Custom packages and scripting: Build multi-step deployment packages, deploy executables/installers/msi packages, and execute PowerShell or batch scripts across targeted devices for configuration changes, troubleshooting, and maintenance tasks - Reporting: Prebuilt and custom reports with scheduled, automated email delivery — commonly used for compliance audits and management reporting - Central Server mode: Connects multiple admin consoles to a single PDQ server, allowing IT teams to collaboratively manage packages, schedules, and deployment histories from their workstations Unlike PDQ Connect, PDQ's separate cloud-native, agent-based product for remote and hybrid fleets, PDQ Deploy & Inventory is purpose-built for on-prem and VPN-connected environments where devices are network-accessible. PDQ was founded in 2001 and is headquartered in Salt Lake City, Utah. The company develops device management software purpose-built for Windows-focused IT teams, ranging from solo sysadmins to mid-sized IT departments. PDQ's product portfolio includes PDQ Deploy & Inventory for on-prem environments, cloud-native PDQ Connect for remote and hybrid fleet management, SmartDeploy for Windows imaging, SimpleMDM for Apple device management, ISL for remote access and remote desktop support, and PDQ Detect for vulnerability management. PDQ Deploy & Inventory is used by IT teams in education, government, manufacturing, healthcare, and finance. Licensed per administrator with unlimited endpoint access — not per device.

**Average Rating:** 4.8/5.0

**Total Reviews:** 273

#### How Do G2 Users Rate PDQ Deploy & Inventory?

- **Ease of Use:** 9.4/10 (Category avg: 8.9/10)
- **Quality of Support:** 9.5/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Asset Policy Management:** 7.7/10 (Category avg: 8.2/10)

#### Who Is the Company Behind PDQ Deploy & Inventory?

- **Seller:** [PDQ.com](https://www.g2.com/sellers/pdq-com)
- **Company Website:** www.PDQ.com
- **Year Founded:** 2001
- **HQ Location:** Salt Lake City, Utah, United States
- **Twitter:** @admarsenal  
987 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3811ece6239044b66405bec2411cdf84f2b57c0f1db07a6603b636660d1f3ff6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17961724%2F&secure%5Burl_type%5D=linkedin_company_website)  
366 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Network Administrator
- **Top Industries:** Primary/Secondary Education, Government Administration
- **Company Size:** 73% Medium, 17% Large

#### What Do G2 Reviewers Say About PDQ Deploy & Inventory?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in PDQ Deploy & Inventory, making deployment and querying straightforward and efficient.
- Users value the **automation capabilities** of PDQ Deploy & Inventory, streamlining application updates and saving valuable time.
- Users value the **deployment ease** of PDQ Deploy & Inventory, appreciating its speed and straightforward functionality.
- Users find PDQ Deploy & Inventory to be **reliable** and efficient for on-premises network management and audits.
- Users praise the **setup ease** of PDQ Deploy & Inventory, valuing its straightforward installation and rapid deployment capabilities.

##### Cons

- Users face **integration issues** that complicate remote client management, relying on additional tools for optimal functionality.
- Users face **remote access issues** with PDQ Deploy & Inventory, impacting management of off-site clients effectively.
- Users face **access issues** due to reliance on Active Directory, complicating deployment without stable DNS connections.
- Users find the software **expensive** , especially when needing additional resources beyond the free version limitations.
- Users often face **inaccuracy issues** with reports, leading to delays and unreliable data for decision-making.

#### What Are Recent G2 Reviews of PDQ Deploy & Inventory?

**["Excellent Simple On-Network Deployment Tools"](https://www.g2.com/survey_responses/pdq-deploy-inventory-review-11658226)**

**Rating:** 4.0/5.0 stars

_— Darin H._

[Read full review](https://www.g2.com/survey_responses/pdq-deploy-inventory-review-11658226)

**["Outstanding Experience with This Software"](https://www.g2.com/survey_responses/pdq-deploy-inventory-review-12175530)**

**Rating:** 4.5/5.0 stars

_— Robert P._

[Read full review](https://www.g2.com/survey_responses/pdq-deploy-inventory-review-12175530)

#### What Are G2 Users Discussing About PDQ Deploy & Inventory?

- [Can PDQ deploy images?](https://www.g2.com/discussions/can-pdq-deploy-images) - 1 comment
- [What does PDQ stand for deploy?](https://www.g2.com/discussions/what-does-pdq-stand-for-deploy) - 1 comment
- [How does PDQ inventory scan?](https://www.g2.com/discussions/how-does-pdq-inventory-scan) - 1 comment
- [How does PDQ deploy work?](https://www.g2.com/discussions/how-does-pdq-deploy-work) - 1 comment
- [How does PDQ inventory work?](https://www.g2.com/discussions/how-does-pdq-inventory-work) - 1 comment

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[Browse IT Asset Management Themes](/categories/it-asset-management/themes)

 ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin")
TL

Researched and written by [Tian Lin](https://research.g2.com/insights/author/tian-lin)

Updated 

Products classified in the overall IT Asset Management category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business IT Asset Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business IT Asset Management category.

In addition to qualifying for inclusion in the IT Asset Management Software category, to qualify for inclusion in the Enterprise Business IT Asset Management Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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