# Best Enterprise IT Alerting Software *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Products classified in the overall IT Alerting category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business IT Alerting to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business IT Alerting category. In addition to qualifying for inclusion in the IT Alerting Software category, to qualify for inclusion in the Enterprise Business IT Alerting Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business. ## Top IT Alerting Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [xMatters](https://www.g2.com/products/xmatters/reviews) | 4.5/5.0 (770 reviews) | ServiceNow-integrated on-call escalation and incident paging | "[No-Code Flow Designer and Reliable Multi-Channel Escalations](https://www.g2.com/survey_responses/xmatters-review-12874202)" | | 2 | [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) | 4.4/5.0 (469 reviews) | Real-time root cause tracing in microservices | "[Comprehensive Monitoring, Steep Learning Curve](https://www.g2.com/survey_responses/ibm-instana-review-13089173)" | | 3 | [Site24x7](https://www.g2.com/products/site24x7/reviews) | 4.6/5.0 (432 reviews) | Proactive uptime monitoring with multi-channel alerting | "[Site24x7: Unified Monitoring with Smart AI Alerts and Root-Cause Insights](https://www.g2.com/survey_responses/site24x7-review-13054966)" | | 4 | [Datadog](https://www.g2.com/products/datadog/reviews) | 4.4/5.0 (713 reviews) | Unified observability across cloud infrastructure and microservices | "[Datadog: Unified Logs, Metrics & Traces for Real-Time Visibility and Faster Debugging](https://www.g2.com/survey_responses/datadog-review-13049319)" | | 5 | [UptimeRobot](https://www.g2.com/products/uptimerobot/reviews) | 4.7/5.0 (295 reviews) | External uptime monitoring with instant downtime alerts | "[Simple, Reliable Monitoring with Instant Alerts—A Daily Essential](https://www.g2.com/survey_responses/uptimerobot-review-12541129)" | | 6 | [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5.0 (944 reviews) | — | "[Reliable paging that keeps our Azure on-call rotation sane](https://www.g2.com/survey_responses/pagerduty-review-12831402)" | | 7 | [Uptime.com](https://www.g2.com/products/uptime-com/reviews) | 4.6/5.0 (369 reviews) | External synthetic monitoring with global probe coverage | "[Easy to setup, nice dashboards and good integrations](https://www.g2.com/survey_responses/uptime-com-review-13102088)" | | 8 | [New Relic](https://www.g2.com/products/new-relic/reviews) | 4.4/5.0 (571 reviews) | Full-stack observability with distributed tracing | "[New Relic User Experience Review](https://www.g2.com/survey_responses/new-relic-review-10695865)" | | 9 | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5.0 (963 reviews) | ITSM ticketing with Atlassian ecosystem integration | "[Seamless Jira Integration That Streamlines Service Requests and Support Workflows](https://www.g2.com/survey_responses/jira-service-management-review-13071435)" | | 10 | [Xurrent IMR](https://www.g2.com/products/xurrent-imr/reviews) | 4.5/5.0 (182 reviews) | Multi-channel incident alerting with on-call automation | "[Streamlined Incident Management with Great GCP Integration and Support](https://www.g2.com/survey_responses/xurrent-imr-review-12908520)" | --- ## What Are the Most Common Questions About IT Alerting Software? *AI-generated · Last updated: May 26, 2026* ### Which solution supports alert escalation workflows? Based on G2 reviews, several IT alerting software products support alert escalation workflows, but xMatters appears repeatedly in recent feedback for automated escalation chains, fallback contacts, and routing alerts to backup responders when the primary contact does not respond. According to verified users, PagerDuty and SIGNL4 also help teams manage escalation paths and on-call response, especially for after-hours incidents and distributed teams. G2 reviewers mention that these tools reduce manual follow-up, clarify ownership, and help teams respond faster when incidents occur. Reviewers also note that setup quality and alert tuning matter, because poorly configured workflows can still create noise even when escalation features are strong. ### What platform provides analytics on alert resolution times? Based on G2 reviews, xMatters is frequently mentioned for visibility into incident timelines, response data, and post-incident reporting that helps teams review how long it takes to acknowledge and work through alerts. According to verified users, PagerDuty and ITOC360 also provide incident timelines and reporting that support retrospective analysis and operational review. G2 reviewers mention that these capabilities are useful for tracking ownership, understanding who responded, and improving follow-up processes after incidents. Buyers should note that reviewers sometimes call out limits in deeper custom reporting, but the overall feedback shows these platforms help teams analyze alert handling and resolution workflows more clearly than relying on email or chat alone. ### Which tool supports IT alerting for cloud and on-premise systems? Based on G2 reviews, Datadog supports IT alerting across both cloud and infrastructure environments by bringing logs, metrics, traces, and alerting into one platform. According to verified users, teams use it across AWS, GCP, servers, and distributed applications to centralize monitoring and incident response. G2 reviewers mention that Datadog helps unify visibility across modern environments, making it easier to spot problems and act before they escalate. Reviews also note broad integrations and support for multiple platforms, which is valuable for teams managing mixed deployments. Some users mention setup complexity and cost as tradeoffs, but the recurring feedback points to strong coverage for cloud and on-premise alerting needs. ### Which vendor offers AI-powered alert prioritization? Based on G2 reviews, IBM Instana is frequently described as using smart or AI-based alerting to help teams reduce noise and focus on meaningful incidents. According to verified users, its alerting can learn normal behavior, correlate related events, and support faster root cause analysis when applications or infrastructure degrade. G2 reviewers mention that Dynatrace and PagerDuty also bring AI-driven features into alerting, including grouping related alerts, surfacing likely root causes, and helping teams prioritize what needs action first. Reviewers still note that tuning is important, since some AI-driven alerts can create false positives if configurations are not refined. Overall, the strongest AI-prioritization language in recent reviews appears around Instana and Dynatrace. ### Which IT alerting platform offers the fastest incident notifications? Based on G2 reviews, PagerDuty is repeatedly described as fast and reliable for getting critical alerts to the right person through phone, SMS, app, and email notifications. According to verified users, teams value how quickly mobile alerts arrive and how escalation policies help prevent incidents from being missed. G2 reviewers mention similar strengths for xMatters and SIGNL4, especially for after-hours support and urgent notification delivery. The strongest pattern across reviews is that speed depends not only on the platform, but also on alert routing and tuning. Buyers looking for fast incident notifications should prioritize products that combine multi-channel delivery, dependable escalation, and simple on-call management rather than relying on email alone. ### What is the top-rated IT alerting software for enterprises? Based on G2 reviews, enterprise buyers often highlight IBM Instana, xMatters, and PagerDuty for IT alerting software, with recurring praise for automation, integrations, on-call workflows, and incident response coordination. According to verified users, IBM Instana stands out for smart alerts, real-time visibility, and root cause analysis, while xMatters is often praised for escalation workflows and coordination, and PagerDuty for reliable alert delivery and on-call management. G2 reviewers mention that enterprise teams value centralized visibility, reduced alert fatigue, and integrations with broader monitoring and collaboration stacks. The best fit depends on whether the priority is observability-led alerting, incident orchestration, or responder management across large teams. **Here are some of the top-rated products on G2:** - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) – strong for smart alerts, root cause analysis, and real-time visibility across dynamic environments - [xMatters](https://www.g2.com/products/xmatters/reviews) – well suited for escalation workflows, on-call coordination, and incident communication - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) – commonly used for reliable alert routing, scheduling, and fast incident response ### What is the best IT alerting tool for large-scale IT environments? Based on G2 reviews, Datadog is a strong fit for large-scale IT environments because reviewers consistently describe it as a unified platform for monitoring infrastructure, applications, logs, and alerts across complex systems. According to verified users, it helps teams manage distributed environments, centralize visibility, and investigate incidents faster without jumping across multiple tools. G2 reviewers mention that it works well for large cloud footprints and multi-service architectures where observability and alerting need to stay connected. Other products like IBM Instana and New Relic are also mentioned for broad visibility, but Datadog appears especially well aligned with teams handling scale, diverse integrations, and high operational complexity. **Here are some of the top-rated products on G2:** - [Datadog](https://www.g2.com/products/datadog/reviews) – unified monitoring and alerting across cloud infrastructure, applications, and logs - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) – useful for dynamic microservices environments with smart alerts and root cause analysis - [New Relic](https://www.g2.com/products/new-relic/reviews) – helps large teams monitor applications, infrastructure, and user experience in one place ### What platform integrates IT alerting with monitoring systems? Based on G2 reviews, xMatters is consistently described as a platform that integrates IT alerting with monitoring systems and communication workflows. According to verified users, it connects with tools such as ServiceNow, Splunk, Jira, Slack, and other monitoring platforms to automate routing, escalation, and incident collaboration. G2 reviewers mention that it helps centralize incident response by tying alerts from monitoring systems to the right people and actions. PagerDuty, Opsgenie, and SIGNL4 are also mentioned for connecting alerts from multiple sources, but xMatters stands out in recent reviews for workflow-driven integrations and alert orchestration. Buyers should still expect some setup effort for more advanced or custom workflows. ### Which vendor provides multi-channel alert delivery? Based on G2 reviews, PagerDuty is one of the clearest examples of a vendor providing multi-channel alert delivery. According to verified users, it reliably sends alerts through phone calls, SMS, email, mobile push, and integrations with collaboration tools, helping teams avoid missed incidents. G2 reviewers mention that xMatters, SIGNL4, and OnPage also support multi-channel delivery, especially for urgent after-hours communication and on-call response. The main buyer takeaway from reviews is that multi-channel coverage matters most when teams need dependable escalation and rapid acknowledgment across shifts. Reviewers also note that alert tuning is still important, because broad delivery options can create noise if routing rules are not configured carefully. ### What is the most affordable IT alerting system for SMBs? Based on G2 reviews, SMB buyers looking for affordable IT alerting software often mention UptimeRobot, Site24x7, and Better Stack because reviewers repeatedly describe them as cost-effective, easy to set up, and practical for smaller teams. According to verified users, these tools help monitor uptime, websites, APIs, and services without the heavier cost or complexity often associated with enterprise-focused platforms. G2 reviewers mention generous free plans, straightforward setup, and useful alerts as major strengths for growing businesses. While they may not cover every advanced incident orchestration need, they are consistently described as strong options for teams that want reliable alerting with simpler administration and lower budget pressure. **Here are some of the top-rated products on G2:** - [UptimeRobot](https://www.g2.com/products/uptimerobot/reviews) – popular for easy website and service uptime alerts with a generous free option - [Site24x7](https://www.g2.com/products/site24x7/reviews) – useful for affordable all-in-one monitoring across sites, servers, and services - [Better Stack](https://www.g2.com/products/better-stack/reviews) – praised for simple setup, clean monitoring workflows, and real-time alerting ## G2 Grid® for IT Alerting Software ![G2 Grid® for IT Alerting Software plotting products by satisfaction and market presence](https://www.g2.com/categories/it-alerting/grids.png?focus%5B%5D=2056&focus%5B%5D=3824&focus%5B%5D=139215&focus%5B%5D=27129&focus%5B%5D=17254&focus%5B%5D=20198&focus%5B%5D=1182874&focus%5B%5D=99293) Highlighted products: Dynatrace, Datadog, New Relic, xMatters, PagerDuty, Amazon Simple Notification Service (SNS), SolarWinds Observability, and Xurrent IMR. Underlying data: [Grid® JSON](https://www.g2.com/categories/it-alerting/grids.json?focus%5B%5D=dynatrace&focus%5B%5D=datadog&focus%5B%5D=new-relic&focus%5B%5D=xmatters&focus%5B%5D=pagerduty&focus%5B%5D=amazon-simple-notification-service-sns&focus%5B%5D=solarwinds-worldwide-llc-solarwinds-observability&focus%5B%5D=xurrent-imr&segment=enterprise) ## How Many IT Alerting Software Products Does G2 Track? **Total Products under this Category:** 121 ### Category Stats (Jul 2026) - **Average Rating**: 4.55/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Motadata ObserveOps (+1.28%) - Among all products in this category, Motadata ObserveOps recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank IT Alerting Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 14,500+ Authentic Reviews - 121+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Freshservice Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1236&secure%5Bchosen_at%5D=2026-07-15T02%3A20%3A41Z&secure%5Bdisplayable_resource_id%5D=1236&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1236&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2864&secure%5Bresource_id%5D=1236&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-alerting%2Fenterprise%3Fpage%3D2%26segment%3Denterprise&secure%5Btoken%5D=8cee3e6f084bb30d8480662e0044e115da967d06fc260f3688451cdcb89f0c6e&secure%5Burl%5D=https%3A%2F%2Fwww.freshworks.com%2Ffreshservice%2Flp%2Fmarketplace%2Fit-helpdesk%2F%3Futm_source%3Dg2%26utm_medium%3Dg2&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated IT Alerting Software Products in 2026? ### 1. [Dynatrace](https://www.g2.com/products/dynatrace/reviews) Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. Learn more at www.dynatrace.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,232 **How Do G2 Users Rate Dynatrace?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Quality of Support:** 8.7/10 (Category avg: 9.0/10) - **Ease of Use:** 8.3/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Dynatrace?** - **Seller:** [Dynatrace](https://www.g2.com/sellers/dynatrace) - **Year Founded:** 2005 - **HQ Location:** Boston, MA - **Twitter:** @Dynatrace (18,668 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/125999/ (6,060 employees on LinkedIn®) - **Ownership:** NYSE: DT **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 69% Enterprise, 23% Mid-Market #### What Are Dynatrace's Pros and Cons? **Pros:** - Ease of Use (112 reviews) - Insights (69 reviews) - Monitoring (63 reviews) - Debugging (62 reviews) - Features (62 reviews) **Cons:** - Learning Curve (56 reviews) - Missing Features (53 reviews) - Complexity (42 reviews) - Learning Difficulty (36 reviews) - Expensive (33 reviews) ### What Do G2 Reviewers Say About Dynatrace? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Dynatrace, highlighting its ability to simplify application instrumentation effortlessly. - Users value the **ease of use** and comprehensive insights provided by Dynatrace for effective monitoring and analysis. - Users value the **advanced monitoring capabilities** of Dynatrace, enabling effective problem identification and performance measurement. - Users appreciate the **effective debugging capabilities** of Dynatrace, enabling quick identification of root causes and issues. - Users value the **extensive information gathering** capabilities of Dynatrace, enhancing monitoring and root cause analysis effectively. **Cons:** - Users face a **long and steep learning curve** , finding it overwhelming to grasp all the features and functionalities. - Users find that **missing features** in Dynatrace limit OTel support and hinder root cause analysis capabilities. - Users find Dynatrace's **complexity** challenging, as the steep learning curve and extensive features can be overwhelming. - Users find the **learning difficulty** of Dynatrace overwhelming, facing challenges with the extensive information and user interface. - Users find Dynatrace **expensive** , making it challenging for smaller companies to adopt and encouraging costly experimentation. #### What Are Recent G2 Reviews of Dynatrace? **"[Davis AI Delivers Clear Root-Cause Insights and Real-Time User Monitoring](https://www.g2.com/survey_responses/dynatrace-review-12645823)"** **Rating:** 4.5/5.0 stars *— Sabina K.* [Read full review](https://www.g2.com/survey_responses/dynatrace-review-12645823) --- **"[Fully Automated Root-Cause Analysis with Lightning-Fast Performance](https://www.g2.com/survey_responses/dynatrace-review-12592533)"** **Rating:** 4.5/5.0 stars *— Chirag A.* [Read full review](https://www.g2.com/survey_responses/dynatrace-review-12592533) --- #### What Are G2 Users Discussing About Dynatrace? - [What is Dynatrace used for?](https://www.g2.com/discussions/what-is-dynatrace-used-for) - 3 comments - [How do you use Rookout?](https://www.g2.com/discussions/how-do-you-use-rookout) - [What is the use of Rookout?](https://www.g2.com/discussions/what-is-the-use-of-rookout) - [What is offline debugging?](https://www.g2.com/discussions/what-is-offline-debugging) - [What does Rookout do?](https://www.g2.com/discussions/what-does-rookout-do) - 2 comments ### 2. [Datadog](https://www.g2.com/products/datadog/reviews) Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration, drive collaboration among development, operations, security and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior and track key business metrics. **Average Rating:** 4.4/5.0 **Total Reviews:** 713 **How Do G2 Users Rate Datadog?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Quality of Support:** 8.4/10 (Category avg: 9.0/10) - **Ease of Use:** 8.2/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Datadog?** - **Seller:** [Datadog](https://www.g2.com/sellers/datadog) - **Company Website:** https://www.datadoghq.com/ - **Year Founded:** 2010 - **HQ Location:** New York - **Twitter:** @datadoghq (51,207 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1066442/ (9,386 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, DevOps Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Mid-Market, 34% Enterprise #### What Are Datadog's Pros and Cons? **Pros:** - Ease of Use (158 reviews) - Monitoring (150 reviews) - Real-time Monitoring (129 reviews) - Features (98 reviews) - Analytics (94 reviews) **Cons:** - Expensive (102 reviews) - Pricing Issues (81 reviews) - Learning Curve (75 reviews) - Cost (72 reviews) - Learning Difficulty (56 reviews) ### What Do G2 Reviewers Say About Datadog? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Datadog, enabling intuitive dashboard setup and effortless monitoring across platforms. - Users appreciate the **ease of monitoring** with Datadog, enjoying intuitive features and excellent enterprise support. - Users appreciate the **real-time monitoring** capabilities of Datadog, streamlining application oversight and enhancing efficiency. - Users value the **robust features** of Datadog, particularly appreciating its user-friendly interface and extensive integrations. - Users appreciate the **intuitive dashboard creation** in Datadog, enhancing their analytics and monitoring capabilities effortlessly. **Cons:** - Users find Datadog's pricing **excessively expensive** , suggesting it should be more affordable for its offerings. - Users find **pricing issues** with Datadog, citing high costs and unpredictable scaling as major concerns. - Users find the **steep learning curve** challenging, especially with rapidly evolving features and the website's performance issues. - Users express concern over **high and unpredictable costs** , feeling that Datadog's pricing is excessive for its value. - Users find the **learning difficulty** of Datadog challenging, especially for new users needing training to navigate effectively. #### What Are Recent G2 Reviews of Datadog? **"[Datadog: Unified Logs, Metrics & Traces for Real-Time Visibility and Faster Debugging](https://www.g2.com/survey_responses/datadog-review-13049319)"** **Rating:** 4.5/5.0 stars *— Anshul S.* [Read full review](https://www.g2.com/survey_responses/datadog-review-13049319) --- **"[Faster incident detection and root-cause analysis, leading to better customer experience.](https://www.g2.com/survey_responses/datadog-review-12850013)"** **Rating:** 4.5/5.0 stars *— Bertrand P.* [Read full review](https://www.g2.com/survey_responses/datadog-review-12850013) --- #### What Are G2 Users Discussing About Datadog? - [How good is Datadog?](https://www.g2.com/discussions/how-good-is-datadog) - [Does Datadog use AWS?](https://www.g2.com/discussions/does-datadog-use-aws) - 2 comments - [What can Datadog monitor?](https://www.g2.com/discussions/what-can-datadog-monitor) - [What is the use of Datadog?](https://www.g2.com/discussions/what-is-the-use-of-datadog) - 3 comments ### 3. [New Relic](https://www.g2.com/products/new-relic/reviews) New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle. There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications. **Average Rating:** 4.4/5.0 **Total Reviews:** 571 **How Do G2 Users Rate New Relic?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Quality of Support:** 8.6/10 (Category avg: 9.0/10) - **Ease of Use:** 8.4/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind New Relic?** - **Seller:** [New Relic](https://www.g2.com/sellers/new-relic) - **Company Website:** https://newrelic.com - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **Twitter:** @newrelic (65,727 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/426253/ (3,053 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 30% Enterprise #### What Are New Relic's Pros and Cons? **Pros:** - Ease of Use (150 reviews) - Monitoring (117 reviews) - Real-time Monitoring (95 reviews) - Analytics (90 reviews) - User Interface (82 reviews) **Cons:** - Expensive (83 reviews) - Learning Curve (66 reviews) - Complexity (59 reviews) - Pricing Issues (53 reviews) - Difficult Learning (52 reviews) ### What Do G2 Reviewers Say About New Relic? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of New Relic, enjoying its intuitive UI and seamless navigation. - Users value New Relic for its **real-time monitoring** , providing deep insights and timely alerting for optimal performance. - Users value the **real-time monitoring** of New Relic, enabling proactive issue detection and enhancing user experience. - Users love the **detailed analytics** provided by New Relic, benefiting from real-time insights and intuitive dashboards. - Users appreciate the **intuitive interface** of New Relic, which enhances their experience with easy-to-use dashboards. **Cons:** - Users find the **pricing model expensive** , especially for smaller teams or those needing advanced features. - Users find the **steep learning curve** of New Relic challenging, which can hinder quick adoption and efficient use. - Users face a **steep learning curve** and an overwhelming interface, complicating their experience with New Relic. - Users express concern over **high pricing** that may not be justified by the platform's benefits and complexity. - Users find the **difficult learning curve** for NRQL and extensive features challenging, especially for newcomers to New Relic. #### What Are Recent G2 Reviews of New Relic? **"[New Relic User Experience Review](https://www.g2.com/survey_responses/new-relic-review-10695865)"** **Rating:** 5.0/5.0 stars *— bhavik m.* [Read full review](https://www.g2.com/survey_responses/new-relic-review-10695865) --- **"[End-to-End Observability That Makes Troubleshooting Faster](https://www.g2.com/survey_responses/new-relic-review-13057378)"** **Rating:** 4.5/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/new-relic-review-13057378) --- #### What Are G2 Users Discussing About New Relic? - [What does observability mean?](https://www.g2.com/discussions/what-does-observability-mean) - [How do you use New Relic?](https://www.g2.com/discussions/how-do-you-use-new-relic) - [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) - 2 comments - [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) - 1 comment ### 4. [xMatters](https://www.g2.com/products/xmatters/reviews) xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters. **Average Rating:** 4.5/5.0 **Total Reviews:** 770 **How Do G2 Users Rate xMatters?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Quality of Support:** 9.1/10 (Category avg: 9.0/10) - **Ease of Use:** 8.9/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind xMatters?** - **Seller:** [Everbridge](https://www.g2.com/sellers/everbridge) - **Company Website:** https://www.everbridge.com - **Year Founded:** 2002 - **HQ Location:** Vienna, VA - **Twitter:** @Everbridge (4,786 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/33883 (1,609 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Incident Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 58% Enterprise, 27% Mid-Market #### What Are xMatters's Pros and Cons? **Pros:** - Alerting System (62 reviews) - Ease of Use (54 reviews) - Alert Management (50 reviews) - Automation (43 reviews) - Notifications (40 reviews) **Cons:** - Complexity (26 reviews) - Learning Curve (22 reviews) - Alert Issues (17 reviews) - Complex Setup (16 reviews) - Difficult Setup (16 reviews) ### What Do G2 Reviewers Say About xMatters? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliable and fast incident notifications** , significantly improving communication and response during critical situations. - Users appreciate the **ease of use** of xMatters, benefiting from streamlined workflows and centralized information access. - Users value the **consistency of communication** in xMatters, enhancing incident management and response efficiency significantly. - Users commend the **powerful automation** features of xMatters for streamlining incident management and enhancing efficiency. - Users find **xMatters' notification system** essential for timely alerts, boosting efficiency and responsiveness in critical situations. **Cons:** - Users find the **complexity of the administrative interface** difficult, especially with the steep learning curve and setup time. - Users find the **steep learning curve** with xMatters challenging, especially for complex setups and workflows. - Users find the **alert issues** with xMatters frustrating, particularly regarding misdirected alerts and delayed mobile notifications. - Users find the **complex setup** challenging, requiring significant time investment to navigate the administrative interface effectively. - Users find the **difficult setup** of notification workflows to be time-consuming and prone to errors, impacting efficiency. #### What Are Recent G2 Reviews of xMatters? **"[X-Matters Makes 2 AM Escalations Effortless with Reliable Multi-Channel Alerts](https://www.g2.com/survey_responses/xmatters-review-12974416)"** **Rating:** 5.0/5.0 stars *— Alexander P.* [Read full review](https://www.g2.com/survey_responses/xmatters-review-12974416) --- **"[No-Code Flow Designer and Reliable Multi-Channel Escalations](https://www.g2.com/survey_responses/xmatters-review-12874202)"** **Rating:** 5.0/5.0 stars *— Zuhaib I.* [Read full review](https://www.g2.com/survey_responses/xmatters-review-12874202) --- #### What Are G2 Users Discussing About xMatters? - [What is xMatters used for?](https://www.g2.com/discussions/what-is-xmatters-used-for) - 1 comment ### 5. [PagerDuty](https://www.g2.com/products/pagerduty/reviews) PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial **Average Rating:** 4.5/5.0 **Total Reviews:** 944 **How Do G2 Users Rate PagerDuty?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Quality of Support:** 8.9/10 (Category avg: 9.0/10) - **Ease of Use:** 8.6/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind PagerDuty?** - **Seller:** [PagerDuty](https://www.g2.com/sellers/pagerduty) - **Company Website:** https://www.pagerduty.com/ - **Year Founded:** 2009 - **HQ Location:** San Francisco, CA - **Twitter:** @pagerduty (24,689 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/482819/ (1,267 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 38% Enterprise #### What Are PagerDuty's Pros and Cons? **Pros:** - Alert Notifications (21 reviews) - Alerting System (19 reviews) - Alert Management (17 reviews) - Ease of Use (15 reviews) - Easy Integrations (15 reviews) **Cons:** - Alert Issues (12 reviews) - Expensive (8 reviews) - Complexity (7 reviews) - Inefficient Alert System (7 reviews) - Complex UI (6 reviews) ### What Do G2 Reviewers Say About PagerDuty? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automated and priority-based notifications** of PagerDuty for ensuring timely responses to critical incidents. - Users appreciate the **automated and priority-based notifications** from PagerDuty, enhancing team responsiveness and reducing downtime. - Users value the **easy and reliable management of alerts** with PagerDuty, enhancing collaboration and ensuring critical issues are addressed. - Users find PagerDuty's **ease of use** exceptional, simplifying on-call management and incident response through its intuitive mobile app. - Users value the **easy integrations** with tools like Slack and AWS, enhancing collaboration and incident management. **Cons:** - Users find **alert issues** with PagerDuty, including inflexible integrations and confusion over incident management processes. - Users find PagerDuty to be **expensive** , especially for small teams with limited budgets and essential features locked behind paywalls. - Users find the **complexity of the interface** in PagerDuty can be daunting for new users. - Users experience an **inefficient alert system** in PagerDuty, leading to overwhelming noise and complexity in configuration. - Users find the **complex UI** of PagerDuty daunting, making navigation and alert management challenging for newcomers. #### What Are Recent G2 Reviews of PagerDuty? **"[Technical efficiency approach](https://www.g2.com/survey_responses/pagerduty-review-12856233)"** **Rating:** 4.0/5.0 stars *— Johnny C.* [Read full review](https://www.g2.com/survey_responses/pagerduty-review-12856233) --- **"[Reliable paging that keeps our Azure on-call rotation sane](https://www.g2.com/survey_responses/pagerduty-review-12831402)"** **Rating:** 4.5/5.0 stars *— Nik H.* [Read full review](https://www.g2.com/survey_responses/pagerduty-review-12831402) --- #### What Are G2 Users Discussing About PagerDuty? - [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments - [Who are PagerDuty competitors?](https://www.g2.com/discussions/who-are-pagerduty-competitors) - [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment - [Who uses PagerDuty?](https://www.g2.com/discussions/who-uses-pagerduty) - [What is PagerDuty software?](https://www.g2.com/discussions/what-is-pagerduty-software) ### 6. [Amazon Simple Notification Service (SNS)](https://www.g2.com/products/amazon-simple-notification-service-sns/reviews) Amazon Simple Notification Service (SNS) is a fully managed messaging service that enables the decoupling of microservices, distributed systems, and serverless applications. It facilitates the seamless transmission of messages from publishers to subscribers through a publish/subscribe (pub/sub) model, supporting a variety of communication protocols. Key Features and Functionality: - Multiple Protocol Support: SNS delivers messages to various endpoints, including Amazon SQS queues, AWS Lambda functions, HTTP/S webhooks, email, SMS, and mobile push notifications. - Message Filtering: Subscribers can define filter policies to receive only relevant messages, reducing unnecessary processing. - Message Batching: Supports publishing multiple messages in a single API request, optimizing throughput and reducing costs. - Message Durability: Ensures high availability by storing messages across multiple, geographically separated servers and data centers. - Security Features: Offers message encryption using AWS Key Management Service (KMS) and supports private communication channels via AWS PrivateLink. Primary Value and User Solutions: Amazon SNS simplifies the development of event-driven applications by providing a reliable and scalable messaging infrastructure. It enables real-time communication between decoupled components, enhancing system resilience and scalability. By supporting multiple delivery protocols and offering features like message filtering and batching, SNS allows developers to build efficient and cost-effective applications. Its integration with other AWS services further streamlines workflows, making it a versatile solution for various messaging needs. **Average Rating:** 4.3/5.0 **Total Reviews:** 85 **How Do G2 Users Rate Amazon Simple Notification Service (SNS)?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Quality of Support:** 8.7/10 (Category avg: 9.0/10) - **Ease of Use:** 8.5/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Amazon Simple Notification Service (SNS)?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,232,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (147,094 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 44% Small-Business, 30% Mid-Market #### What Are Amazon Simple Notification Service (SNS)'s Pros and Cons? **Pros:** - Cloud Storage (7 reviews) - Cost Saving (6 reviews) - Scalability (5 reviews) - Security Protection (4 reviews) - Ease of Use (3 reviews) **Cons:** - Complexity Issues (6 reviews) - Learning Curve (5 reviews) - Complexity (4 reviews) - Expensive (3 reviews) - Slow Performance (2 reviews) ### What Do G2 Reviewers Say About Amazon Simple Notification Service (SNS)? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **scalability and cost optimization** of AWS Cloud Storage, enabling fast access and independent project development. - Users appreciate the **cost-effective pay-as-you-go model** of Amazon SNS, optimizing storage expenses according to usage. - Users value the **high scalability** of Amazon SNS, enabling efficient management of large data loads seamlessly. - Users value the **security protection** of AWS Cloud Storage, ensuring data safety against loss and unauthorized access. - Users find the **ease of use** of Amazon SNS superior to other cloud services, facilitating seamless notifications. **Cons:** - Users find the **complexity of AWS Cloud Storage** daunting, necessitating a steep learning curve for newcomers. - Users find the **learning curve steep** , often struggling to navigate AWS's complexity and confusing billing system. - Users find the **complexity** of Amazon SNS challenging, particularly for those new to AWS and cloud services. - Users find the **pricing complicated** with AWS Cloud Storage, leading to potential unexpected expenses that can add up. - Users report **slow performance** during uploads and while running jobs, leading to automatic logouts and refresh needs. #### What Are Recent G2 Reviews of Amazon Simple Notification Service (SNS)? **"[Real-Time Alerts and Event-Driven Notifications Made Easy with Amazon Simple Notification Services](https://www.g2.com/survey_responses/amazon-simple-notification-service-sns-review-12904930)"** **Rating:** 5.0/5.0 stars *— mani s.* [Read full review](https://www.g2.com/survey_responses/amazon-simple-notification-service-sns-review-12904930) --- **"[Efficient Event Distribution with Minor Setup Challenges](https://www.g2.com/survey_responses/amazon-simple-notification-service-sns-review-12863337)"** **Rating:** 4.5/5.0 stars *— Atharva P.* [Read full review](https://www.g2.com/survey_responses/amazon-simple-notification-service-sns-review-12863337) --- #### What Are G2 Users Discussing About Amazon Simple Notification Service (SNS)? - [What are the benefits and drawbacks of using Amazon SNS for message broadcasting?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-amazon-sns-for-message-broadcasting) - [How does SNS notification work?](https://www.g2.com/discussions/how-does-sns-notification-work) - [Which operations are supported by simple notification service SNS select 3?](https://www.g2.com/discussions/which-operations-are-supported-by-simple-notification-service-sns-select-3) - [What is the functionality of Amazon SNS service?](https://www.g2.com/discussions/what-is-the-functionality-of-amazon-sns-service) - [Which are features of the Amazon Simple Notification Service?](https://www.g2.com/discussions/which-are-features-of-the-amazon-simple-notification-service) ### 7. [Uptime.com](https://www.g2.com/products/uptime-com/reviews) Uptime.com provides comprehensive, unified visibility into the availability and performance of critical services. Monitoring tools empower engineering, operations and SRE teams to maintain oversight of their web stack and respond to outages through customizable alerting channels. Uptime.com offers a broad set of monitoring capabilities, including web, network, and email. API and transaction checks offer synthetic monitoring to perform multi-step validations of critical flows and services. Monitor public and private resources through a unified interface that streamlines configuration and alerting. Set up and customize Status Pages with your company branding to communicate incidents and maintenance to both customers and internal teams. Provide a single-page overview that shows your overall service health at a glance. Robust and customizable SLA reporting allows stakeholders to stay informed on incidents and downtime. Scheduled Reports send a breakdown of monitoring status at your chosen frequency and timing. Simple & intuitive industry leading Enterprise-grade features delivered at a fair price, that are continuously improving. Used by small and large businesses, Uptime.com's services scale to any organizational size and structure. G2, Sourceforge and TechRadar Pro have recognized Uptime.com as one of the world’s best uptime monitors for several consecutive years, including current awards. **Average Rating:** 4.6/5.0 **Total Reviews:** 369 **How Do G2 Users Rate Uptime.com?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Quality of Support:** 9.2/10 (Category avg: 9.0/10) - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Uptime.com?** - **Seller:** [Uptime.com](https://www.g2.com/sellers/uptime-com) - **Company Website:** https://www.Uptime.com - **Year Founded:** 2013 - **HQ Location:** Longboat Key, Florida - **Twitter:** @UptimeDotCom (1,244 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/27454224/ (23 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CTO, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 40% Mid-Market, 37% Small-Business #### What Are Uptime.com's Pros and Cons? **Pros:** - Ease of Use (85 reviews) - Easy Setup (53 reviews) - Notifications (45 reviews) - Monitoring Services (44 reviews) - Monitoring (43 reviews) **Cons:** - Complex Configuration (19 reviews) - Expensive (18 reviews) - Notification Issues (17 reviews) - Inadequate Notifications (15 reviews) - Learning Curve (13 reviews) ### What Do G2 Reviewers Say About Uptime.com? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive UI** of Uptime.com, making integration and monitoring straightforward and efficient. - Users value the **easy setup** of Uptime.com, allowing quick and efficient monitoring transitions without technical hurdles. - Users value the **reliable and timely notifications** from Uptime.com, enhancing their ability to monitor systems effectively. - Users value the **real-time monitoring notifications** from Uptime.com, ensuring seamless management of broadband connections and system health. - Users value the **real-time monitoring** capabilities of Uptime.com, which ensure systems run smoothly for customers. **Cons:** - Users find the **complex configuration** of Uptime.com tedious, leading to frustrations with setup and maintenance. - Users find Uptime.com to be **expensive** , which may be challenging for small businesses and startups managing tight budgets. - Users struggle with **notification issues** , facing false alerts and rigid customization that disrupt workflow management. - Users find **inadequate notifications** frustrating, as false alerts disrupt workflow and customization options feel limited. - Users experience a **challenging learning curve** with Uptime.com’s advanced features, though helpful tutorials assist in overcoming it. #### What Are Recent G2 Reviews of Uptime.com? **"[Easy to setup, nice dashboards and good integrations](https://www.g2.com/survey_responses/uptime-com-review-13102088)"** **Rating:** 5.0/5.0 stars *— Verified User in Internet* [Read full review](https://www.g2.com/survey_responses/uptime-com-review-13102088) --- **"[All-in-One Monitoring Platform: Uptime, Synthetic & API Checks, Alerts, Reports, and RUM](https://www.g2.com/survey_responses/uptime-com-review-12966607)"** **Rating:** 5.0/5.0 stars *— Carlo Joseph P.* [Read full review](https://www.g2.com/survey_responses/uptime-com-review-12966607) --- #### What Are G2 Users Discussing About Uptime.com? - [What is Uptime.com used for?](https://www.g2.com/discussions/what-is-uptime-com-used-for) ### 8. [Xurrent IMR](https://www.g2.com/products/xurrent-imr/reviews) Xurrent IMR (Incident Management and Response) is an end-to-end platform designed to help infrastructure and support teams manage the full incident response lifecycle — from the first alert to the final post-mortem. Built for speed, clarity, and operational accountability, it gives on-call teams the structure they need to respond decisively when systems fail. At its core, Xurrent IMR brings together alert correlation, on-call scheduling, task delegation, and SLA compliance into a single, unified workflow. Rather than stitching together multiple point solutions, teams get a coherent system that handles every stage of incident response without context-switching. Key capabilities include: Intelligent alert routing and correlation: Custom routing rules and alert context surface the right information at the right time, helping teams accelerate root cause analysis and reduce noise. On-call management with escalation policies: Fully customizable schedules and escalation chains ensure incidents are acknowledged and resolved within SLA thresholds, with no gaps in coverage. Incident roles, task templates, and playbooks: Structured delegation frameworks reduce chaos during high-severity events, ensuring every team member knows their responsibilities before an incident strikes. Response automation: Automated workflows enable self-healing system behaviors, reducing mean time to resolution and minimizing manual intervention for recurring failure patterns. Advanced analytics and reporting: Team, service, and user-level reporting gives engineering and operations leaders the visibility to measure performance, identify gaps, and continuously improve. Xurrent IMR integrates with 150+ monitoring, observability, and ticketing tools — including Datadog, Prometheus, PagerDuty, Splunk, Jira, ServiceNow, Grafana, New Relic, and AWS CloudWatch — making it compatible with the stacks modern infrastructure teams already rely on. Whether managing a distributed engineering organization or a lean operations team, Xurrent IMR provides the coordination layer that turns reactive firefighting into a repeatable, measurable discipline. **Average Rating:** 4.5/5.0 **Total Reviews:** 182 **How Do G2 Users Rate Xurrent IMR?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Quality of Support:** 9.0/10 (Category avg: 9.0/10) - **Ease of Use:** 8.8/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Xurrent IMR?** - **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent) - **Company Website:** https://www.xurrent.com/ - **Year Founded:** 2010 - **HQ Location:** Santa Barbara, US - **Twitter:** @4me (250 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/xurrent/ (174 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Mid-Market, 27% Small-Business #### What Are Xurrent IMR's Pros and Cons? **Pros:** - Ease of Use (50 reviews) - Alert Management (46 reviews) - Integrations (37 reviews) - Customer Support (33 reviews) - User Interface (32 reviews) **Cons:** - Missing Features (12 reviews) - Notification Issues (12 reviews) - Scheduling Issues (11 reviews) - Learning Curve (10 reviews) - Feature Issues (9 reviews) ### What Do G2 Reviewers Say About Xurrent IMR? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Xurrent IMR very beneficial, enhancing their overall experience with the product. - Users appreciate the **ease of handling alerts** with Xurrent IMR, enjoying efficient notification options and better integration. - Users benefit from **seamless integrations** with various tools, enhancing efficiency and ensuring prompt alerts during failures. - Users praise the **fast and helpful customer support** of Xurrent IMR, enhancing their overall experience and satisfaction. - Users praise the **smooth and responsive UI** of Xurrent IMR, making it beginner-friendly and easy to navigate. **Cons:** - Users find **missing features** in Xurrent IMR that limit functionality and hinder effective incident management. - Users report **notification issues** , citing spam calls and unclear alerts that hinder effective incident management. - Users experience **scheduling issues** with Xurrent IMR, finding the UI complex and not user-friendly for updates. - Users highlight the **steep learning curve** of Xurrent IMR, especially for those new to incident management processes. - Users report **feature issues** with Xurrent IMR, particularly regarding navigation and the need for improved automation. #### What Are Recent G2 Reviews of Xurrent IMR? **"[Intuitive UI with strong features, but some features needs improvement](https://www.g2.com/survey_responses/xurrent-imr-review-12696020)"** **Rating:** 4.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/xurrent-imr-review-12696020) --- **"[Streamlined Incident Management with Great GCP Integration and Support](https://www.g2.com/survey_responses/xurrent-imr-review-12908520)"** **Rating:** 4.0/5.0 stars *— Hatim B.* [Read full review](https://www.g2.com/survey_responses/xurrent-imr-review-12908520) --- #### What Are G2 Users Discussing About Xurrent IMR? - [What is StatusCast used for?](https://www.g2.com/discussions/what-is-statuscast-used-for) - [What is Zenduty used for?](https://www.g2.com/discussions/what-is-zenduty-used-for) - 1 comment ### 9. [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments. Targeted at IT professionals and organizations that require robust monitoring capabilities, SolarWinds Observability caters to a wide range of use cases. It is particularly beneficial for businesses operating in hybrid environments, where the integration of on-premises and cloud resources is essential. The solution allows users to gain a holistic view of their networks, applications, databases, and user experiences, thereby facilitating better decision-making and operational efficiency. This is especially crucial in today’s fast-paced digital landscape, where downtime can significantly impact service reliability and customer satisfaction. One of the standout features of SolarWinds Observability is its built-in intelligence powered by AIOps capabilities. This functionality accelerates issue remediation by enabling users to detect, troubleshoot, and resolve problems more efficiently. The advanced predictive analysis and anomaly-based alerts help organizations proactively address potential issues before they escalate, ultimately reducing downtime and enhancing service reliability. Additionally, the solution's log pattern analysis further streamlines the troubleshooting process, allowing IT teams to focus on strategic initiatives rather than being bogged down by operational challenges. SolarWinds Observability offers flexibility in deployment, providing users with the option to choose between self-hosted and SaaS models. The self-hosted option integrates seamlessly with other SolarWinds services, such as security and storage monitoring, while the SaaS option is tailored for deeper monitoring of custom and cloud-based applications. This adaptability ensures that organizations can select the deployment method that best aligns with their operational needs and infrastructure. Moreover, SolarWinds Observability stands out by consolidating multiple monitoring tools into a single, integrated solution. This not only simplifies the monitoring process but also helps organizations reduce costs associated with managing disparate systems. By offering comprehensive visibility across hybrid IT environments, SolarWinds Observability empowers organizations to optimize their operations and enhance overall performance. **Average Rating:** 4.3/5.0 **Total Reviews:** 817 **How Do G2 Users Rate SolarWinds Observability?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Quality of Support:** 8.2/10 (Category avg: 9.0/10) - **Ease of Use:** 8.3/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind SolarWinds Observability?** - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Company Website:** https://www.solarwinds.com - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds (19,570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,824 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Network Engineer, Network Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 44% Enterprise, 36% Mid-Market #### What Are SolarWinds Observability's Pros and Cons? **Pros:** - User Interface (41 reviews) - Alerting System (22 reviews) - Ease of Use (21 reviews) - Monitoring (21 reviews) - Visibility (21 reviews) **Cons:** - Learning Curve (13 reviews) - Poor Customer Support (12 reviews) - Usability Issues (11 reviews) - Expensive (10 reviews) - Licensing Issues (9 reviews) ### What Do G2 Reviewers Say About SolarWinds Observability? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive user interface** of SolarWinds, enhancing the management and visibility of network performance. - Users value the **automation of tasks and alerts** , enhancing efficiency and proactive issue resolution without human intervention. - Users highlight the **intuitive interface** of SolarWinds Observability, making setup and monitoring remarkably easy and effective. - Users appreciate the **comprehensive visibility** provided by SolarWinds Observability, streamlining performance management across diverse platforms. - Users love the **visibility provided by unified dashboards** , making monitoring and troubleshooting systems much more efficient. **Cons:** - Users experience a **significant learning curve** when trying to fully utilize the advanced features and integrations. - Users report **poor customer support** from SolarWinds Observability, leading to unresolved issues and frustrated troubleshooting experiences. - Users experience **usability issues** with SolarWinds Observability, including a cluttered interface and a steep learning curve. - Users often find the **pricing steep** , particularly when scaling up for larger environments or additional features. - Users find the **licensing issues** complex and costly, suggesting the need for simplified and affordable options. #### What Are Recent G2 Reviews of SolarWinds Observability? **"[Powerful, Scalable Monitoring with Strong Integrations and AI-Driven Insights](https://www.g2.com/survey_responses/solarwinds-observability-review-12939607)"** **Rating:** 5.0/5.0 stars *— Marc R.* [Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-12939607) --- **"[Powerful Database Observability](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147)"** **Rating:** 4.5/5.0 stars *— Naveen T.* [Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147) --- #### What Are G2 Users Discussing About SolarWinds Observability? - [What is SolarWinds Network Performance Monitor used for?](https://www.g2.com/discussions/what-is-solarwinds-network-performance-monitor-used-for) - 2 comments - [What is SolarWinds NetFlow Traffic Analyzer used for?](https://www.g2.com/discussions/what-is-solarwinds-netflow-traffic-analyzer-used-for) - 1 comment - [What is SolarWinds Network Configuration Manager used for?](https://www.g2.com/discussions/what-is-solarwinds-network-configuration-manager-used-for) - [What is SolarWinds Storage Resource Monitor used for?](https://www.g2.com/discussions/what-is-solarwinds-storage-resource-monitor-used-for) - [What is SolarWinds Log Analyzer used for?](https://www.g2.com/discussions/what-is-solarwinds-log-analyzer-used-for) ### 10. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows. **Average Rating:** 4.3/5.0 **Total Reviews:** 963 **How Do G2 Users Rate Jira Service Management?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Quality of Support:** 8.4/10 (Category avg: 9.0/10) - **Ease of Use:** 8.3/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Jira Service Management?** - **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian) - **Company Website:** https://www.atlassian.com/ - **Year Founded:** 2002 - **HQ Location:** Sydney and San Francisco - **Twitter:** @Atlassian (106,496 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/atlassian (21,081 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Mid-Market, 38% Enterprise #### What Are Jira Service Management's Pros and Cons? **Pros:** - Ease of Use (46 reviews) - Integrations (32 reviews) - Automation (31 reviews) - Ticket Management (31 reviews) - Tracking Ease (29 reviews) **Cons:** - Learning Curve (33 reviews) - Complexity (28 reviews) - Steep Learning Curve (27 reviews) - Complex Setup (22 reviews) - Complex UI (16 reviews) ### What Do G2 Reviewers Say About Jira Service Management? *AI-generated summary from verified user reviews* **Pros:** - Users find **Jira Service Management easy to use** , facilitating collaboration and enhancing service delivery across teams. - Users value the **seamless integration** of Jira Service Management with Atlassian tools for enhanced team collaboration. - Users value the **built-in automation** in Jira Service Management, streamlining ticket management and reducing manual effort. - Users appreciate the **easy ticket management** in Jira Service Management, enhancing efficiency and user experience. - Users appreciate the **easy tracking** features of Jira Service Management, enhancing transparency and efficiency in service management. **Cons:** - Users find the **steep learning curve** of Jira Service Management challenging, especially for newcomers and non-technical teams. - Users find Jira Service Management's **steep learning curve** daunting, especially for new or non-technical teams. - Users find the **steep learning curve** of Jira Service Management challenging, particularly for new or non-technical teams. - Users find the **complex setup** of Jira Service Management challenging, complicating initial adoption for new and non-technical teams. - Users find the **complex UI** of Jira Service Management overwhelming, particularly for quick tasks and new users. #### What Are Recent G2 Reviews of Jira Service Management? **"[Jira Service Management for Efficient Ticket Tracking and Support Workflow](https://www.g2.com/survey_responses/jira-service-management-review-12817846)"** **Rating:** 5.0/5.0 stars *— Priyanka B.* [Read full review](https://www.g2.com/survey_responses/jira-service-management-review-12817846) --- **"[Seamless Jira Integration That Streamlines Service Requests and Support Workflows](https://www.g2.com/survey_responses/jira-service-management-review-13071435)"** **Rating:** 4.5/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/jira-service-management-review-13071435) --- #### What Are G2 Users Discussing About Jira Service Management? - [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) - 2 comments, 1 upvote - [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) - 1 comment - [Does Jira Service Desk include JIRA software?](https://www.g2.com/discussions/does-jira-service-desk-include-jira-software) - [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) - 1 comment - [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) - 2 comments ### 11. [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) IBM Instana, now part of the Concert platform, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Instana ingests all observability metrics, traces each request, profiles every process, and updates application dependency maps in real-time to deliver the context and actionable feedback needed by DevOps to optimize application performance, enable innovation and mitigate risk to help them add value and efficiency to the pipeline. IBM Instana is available on AWS Marketplace. **Average Rating:** 4.4/5.0 **Total Reviews:** 469 **How Do G2 Users Rate IBM Instana?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Quality of Support:** 8.6/10 (Category avg: 9.0/10) - **Ease of Use:** 8.6/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind IBM Instana?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Company Website:** https://www.ibm.com - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, System Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Mid-Market, 36% Enterprise #### What Are IBM Instana's Pros and Cons? **Pros:** - Ease of Use (126 reviews) - Monitoring (116 reviews) - Real-time Monitoring (106 reviews) - Monitoring Capabilities (99 reviews) - Easy Setup (65 reviews) **Cons:** - Expensive (43 reviews) - User Interface Issues (41 reviews) - Learning Curve (40 reviews) - Difficult Learning (36 reviews) - Pricing Issues (36 reviews) ### What Do G2 Reviewers Say About IBM Instana? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of IBM Instana, enjoying effortless monitoring and quick integration. - Users praise the **effortless monitoring** capabilities of IBM Instana, highlighting its automatic service discovery and real-time visibility. - Users value the **real-time monitoring** of IBM Instana, enabling quick diagnosis and effortless management of complex applications. - Users value the **effortless and fast monitoring** capabilities of IBM Instana, enhancing their application management experience. - Users appreciate the **effortless setup** of IBM Instana, significantly reducing the time needed for monitoring complex applications. **Cons:** - Users find the **pricing of IBM Instana to be quite high** , especially as infrastructure requirements grow. - Users find the **user interface busy and confusing** , making it challenging to analyze data effectively. - Users find the **learning curve steep** , making setup and customization more challenging than with other monitoring tools. - Users find the **difficult learning experience** with IBM Instana challenging, especially for new users navigating its features. - Users express concerns about **high pricing** as IBM Instana's costs increase with scaling infrastructure. #### What Are Recent G2 Reviews of IBM Instana? **"[Powerful Analytics and Automation Drive Exceptional Performance](https://www.g2.com/survey_responses/ibm-instana-review-12064579)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/ibm-instana-review-12064579) --- **"[Comprehensive Monitoring, Steep Learning Curve](https://www.g2.com/survey_responses/ibm-instana-review-13089173)"** **Rating:** 4.5/5.0 stars *— Aleksander M.* [Read full review](https://www.g2.com/survey_responses/ibm-instana-review-13089173) --- #### What Are G2 Users Discussing About IBM Instana? - [What is Application Performance Monitoring (APM)?](https://www.g2.com/discussions/what-is-application-performance-monitoring-apm) - 2 comments - [What is Instana?](https://www.g2.com/discussions/instana-what-is-instana) - [What is Instana?](https://www.g2.com/discussions/what-is-instana) - 2 comments ### 12. [Site24x7](https://www.g2.com/products/site24x7/reviews) ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applications from desktop and mobile devices. In-depth monitoring capabilities enable DevOps teams to monitor and troubleshoot applications, servers and network infrastructure, including private and public clouds. End-user experience monitoring is done from more than 100 locations across the world and various wireless carriers. **Average Rating:** 4.6/5.0 **Total Reviews:** 432 **How Do G2 Users Rate Site24x7?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Quality of Support:** 8.6/10 (Category avg: 9.0/10) - **Ease of Use:** 8.8/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Site24x7?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** CEO, CTO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 45% Mid-Market, 42% Small-Business #### What Are Site24x7's Pros and Cons? **Pros:** - Ease of Use (72 reviews) - Monitoring (66 reviews) - Real-time Monitoring (55 reviews) - Monitoring Features (46 reviews) - Monitoring Services (44 reviews) **Cons:** - Alert Issues (22 reviews) - Complexity (22 reviews) - Expensive (19 reviews) - Learning Curve (18 reviews) - Poor UI (18 reviews) ### What Do G2 Reviewers Say About Site24x7? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Site24x7, simplifying monitoring with its intuitive interface and helpful support. - Users appreciate the **single pane of glass visibility** in Site24x7, which enhances efficiency and simplifies monitoring tasks. - Users value the **ease of bulk monitoring configuration** and user-friendly UI for comprehensive performance oversight. - Users appreciate the **vast choice of monitoring options** offered by Site24x7 for comprehensive resource management. - Users appreciate the **extensive visibility and ease of setup** with Site24x7, enhancing their monitoring experience seamlessly. **Cons:** - Users experience **missing alerts** and seek better interface visibility to enhance monitoring efficiency. - Users find the **tool integration process complex** , citing confusion due to the numerous options available. - The pricing of Site24x7 can feel **expensive** for smaller businesses, leading to confusion over different parameters. - Users find the **learning curve for advanced features** steep, making adoption and efficient use challenging. - Users find the **poor UI** to be less intuitive and modern, complicating their overall experience with the platform. #### What Are Recent G2 Reviews of Site24x7? **"[Single Dashboard Monitoring That Makes Infrastructure Management Effortless](https://www.g2.com/survey_responses/site24x7-review-11331109)"** **Rating:** 4.5/5.0 stars *— Kavikumar N.* [Read full review](https://www.g2.com/survey_responses/site24x7-review-11331109) --- **"[Site24x7: Unified Monitoring with Smart AI Alerts and Root-Cause Insights](https://www.g2.com/survey_responses/site24x7-review-13054966)"** **Rating:** 5.0/5.0 stars *— Ravi R.* [Read full review](https://www.g2.com/survey_responses/site24x7-review-13054966) --- #### What Are G2 Users Discussing About Site24x7? - [What is the use of network monitoring tool?](https://www.g2.com/discussions/what-is-the-use-of-network-monitoring-tool) - [What is Site24x7?](https://www.g2.com/discussions/what-is-site24x7) - 1 comment - [What are the key features of network monitoring tool?](https://www.g2.com/discussions/what-are-the-key-features-of-network-monitoring-tool) - [What is the use of Site24x7?](https://www.g2.com/discussions/what-is-the-use-of-site24x7) - 1 comment ### 13. [Rakuten SixthSense Observability](https://www.g2.com/products/rakuten-sixthsense-observability/reviews) In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability - a next-generation APM tool that transforms the way you monitor, analyze, and optimize your applications and infrastructure. With its robust suite of features and advanced analytics, Rakuten SixthSense Observability empowers you to proactively identify and resolve issues, streamline operations, and enhance customer experiences. Key Capabilities: • Comprehensive Monitoring and Alerting: Rakuten SixthSense Observability offers end-to-end monitoring of your applications, infrastructure, and network performance. With real-time alerting and customizable dashboards, you can quickly detect issues and gain actionable insights into the health and performance of your systems. • Distributed Tracing and Correlation: Gain full visibility into your application's performance with distributed tracing, which tracks transactions and requests across multiple services and components. This feature helps you identify bottlenecks, latency issues, and errors, making it easier to optimize your application and enhance customer experiences. • Anomaly Detection and Machine Learning: Leverage Rakuten SixthSense's advanced machine learning capabilities to automatically identify unusual patterns and deviations in application performance and resource utilization. This proactive approach enables you to detect and resolve issues before they impact your business and customers. • Advanced Analytics and Visualization: Rakuten SixthSense's rich data visualization and analytics tools allow you to dive deep into your application performance data. Generate custom reports, analyze trends, and uncover hidden patterns that can drive continuous improvement and optimization. • Log Management and Integration: Effortlessly collect, analyze, and store logs from various sources with Rakuten SixthSense's integrated log management feature. This seamless integration enables you to correlate log data with performance metrics and traces, providing a comprehensive understanding of your application's behaviour. • Scalability and Flexibility: Rakuten SixthSense Observability is built to scale with your growing business needs, supporting a wide range of applications, services, and infrastructure. Its flexible architecture allows you to customize the tool to your specific requirements and integrate it with other monitoring and observability solutions. Current Feature set: • Application Performance Monitoring: Full stack visibility across Java, PHP, Node.js, Python, Go and a lot more! Key Features include, Distributed Tracing, Profiling, Database Monitoring • Infrastructure Monitoring: Get a birds-eye view of your infrastructure health and gain granular insights with easy deployment Key Features include Kubernetes, VMs, Web Servers, Cloud Integrations • Digital Experience Monitoring: Improve the end-user experience of your applications mapped with contextual information of application performance metrics • Browser Monitoring: Metrics to optimize end users’ experience and help in improving application performance. • Mobile Monitoring: Monitor crashes, performance & usage metrics for your mobile applications • Synthetic Monitoring: Stimulate end-user transactions using low code, no code test scripts • VM Monitoring: VM monitoring capability lets you view your infrastructure performance and health of servers, virtual machines, containers, databases etc. at a glance. • SixthSense Cognitive Engine: Modern observability and the proactive approach using artificial intelligence. The application uses different AI/ML algorithms that can predict performance metrics with an accuracy of up to 98% and a confidence level of 90%. **Average Rating:** 4.6/5.0 **Total Reviews:** 52 **How Do G2 Users Rate Rakuten SixthSense Observability?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Quality of Support:** 9.3/10 (Category avg: 9.0/10) - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Rakuten SixthSense Observability?** - **Seller:** [Rakuten SixthSense](https://www.g2.com/sellers/rakuten-sixthsense-f1af4c23-8be7-4bf4-a775-a4d50eebce5d) - **Year Founded:** 2016 - **HQ Location:** Bengaluru, IN - **LinkedIn® Page:** https://www.linkedin.com/company/rakuten-sixthsense/ (5 employees on LinkedIn®) - **Ownership:** TYO: 4755 **Who Uses This Product?** - **Who Uses This:** Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Games - **Company Size:** 47% Enterprise, 38% Mid-Market #### What Are Rakuten SixthSense Observability's Pros and Cons? **Pros:** - Monitoring (11 reviews) - Alerting System (9 reviews) - Customer Support (9 reviews) - Ease of Use (9 reviews) - Implementation Ease (9 reviews) **Cons:** - Complex Setup (3 reviews) - Poor Documentation (3 reviews) - Alert Issues (2 reviews) - Inefficient Alert System (2 reviews) - Insufficient Information (2 reviews) ### What Do G2 Reviewers Say About Rakuten SixthSense Observability? *AI-generated summary from verified user reviews* **Pros:** - Users value the **deep visibility** and AI-driven insights of Rakuten SixthSense for enhanced application performance monitoring. - Users appreciate the **efficient alerting system** that simplifies monitoring and provides quick access to root causes. - Users value the **excellent customer support** provided by Rakuten SixthSense, enhancing their experience with the platform. - Users appreciate the **ease of use** of Rakuten SixthSense Observability, facilitating quick identification and resolution of performance issues. - Users appreciate the **easy implementation** of Rakuten SixthSense, allowing quick access to vital performance insights. **Cons:** - Users find the **complex setup** necessary for Rakuten SixthSense Observability requires significant initial onboarding effort. - Users feel the **documentation is lacking** , making setup and navigation more challenging than necessary. - Users report issues with **false positive alerts** and desire enhanced functionality for error record notifications. - Users experience **inefficient alert system** with false positives and a lack of timely dashboard notifications for monitoring. - Users feel the **documentation needs improvement** , hindering effective usage of Rakuten SixthSense Observability. #### What Are Recent G2 Reviews of Rakuten SixthSense Observability? **"[A very good SAAS monitoring & observability tool](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-11287792)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Games* [Read full review](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-11287792) --- **"[Great monitoring tool!](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-8230168)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-8230168) --- ### 14. [Freshservice](https://www.g2.com/products/freshservice/reviews) Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,291 **How Do G2 Users Rate Freshservice?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Quality of Support:** 9.0/10 (Category avg: 9.0/10) - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Freshservice?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** https://www.freshworks.com/ - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 61% Mid-Market, 21% Enterprise #### What Are Freshservice's Pros and Cons? **Pros:** - Ease of Use (229 reviews) - Features (116 reviews) - Automation (101 reviews) - Ticketing System (101 reviews) - Ticket Management (92 reviews) **Cons:** - Missing Features (83 reviews) - Limited Features (56 reviews) - Limited Customization (47 reviews) - Learning Curve (45 reviews) - Ticketing Issues (44 reviews) ### What Do G2 Reviewers Say About Freshservice? *AI-generated summary from verified user reviews* **Pros:** - Users find Freshservice **easy to use** , appreciating its intuitive interface and effective ticket management capabilities. - Users love the **simple and friendly user interface** of Freshservice, making complex tasks easy to manage. - Users value the **automation capabilities** of Freshservice, simplifying complex tasks and optimizing helpdesk processes efficiently. - Users highlight the **ease of use** in Freshservice's ticketing system, enhancing efficiency in request management and tracking. - Users appreciate the **ease of ticket management** in Freshservice, enhancing efficiency and reducing follow-up emails. **Cons:** - Users are frustrated by the **missing features** , particularly the search function and slow development of necessary tools. - Users express frustration over **limited features** in Freshservice, feeling they lack essential functionalities compared to competitors. - Users express frustration with the **limited customization** options, making it challenging to tailor the interface and experience. - Users find the **steep learning curve** frustrating, as customization lacks adequate tutorials and guidance for complex features. - Users often face **ticketing issues** with Freshservice, citing limitations and missing features compared to competitors like Zendesk. #### What Are Recent G2 Reviews of Freshservice? **"[Strong visibility and control, but takes effort to get it right](https://www.g2.com/survey_responses/freshservice-review-12723378)"** **Rating:** 4.5/5.0 stars *— Brooks A.* [Read full review](https://www.g2.com/survey_responses/freshservice-review-12723378) --- **"[Powerful Ticketing, SLAs, Automations, and Analytics That Boost Agent Organization](https://www.g2.com/survey_responses/freshservice-review-12805161)"** **Rating:** 4.0/5.0 stars *— Davi A.* [Read full review](https://www.g2.com/survey_responses/freshservice-review-12805161) --- #### What Are G2 Users Discussing About Freshservice? - [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) - 3 comments, 1 upvote ### 15. [Coralogix](https://www.g2.com/products/coralogix/reviews) Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events, enhancing operational efficiency and reducing total cost of ownership by up to 70%. Coralogix stands out for its simple pricing model, based solely on data volume ingested and retained, and offers free, fast customer support with less than 30 second response time and 1 hour resolution time. Our platform covers the entire range of observability with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all streamlined for quick integration and immediate value. Components within the stream store the system state to provide stateful insights and real-time alerting without ever needing to index the data — so there are never any trade-offs to achieve observability. Once ingested, parsed, and enriched, data is written remotely to an archive bucket controlled by the client. The archive can be queried directly at any time, from the platform UI or via CLI, giving users infinite retention with full control over, and access to, their data. View and query your data from any dashboard using any syntax. Coralogix has successfully completed relevant security and privacy compliances by BDO including GDPR, SOC 2, PCI, HIPAA, and ISO 27001/27701. **Average Rating:** 4.6/5.0 **Total Reviews:** 339 **How Do G2 Users Rate Coralogix?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Quality of Support:** 9.4/10 (Category avg: 9.0/10) - **Ease of Use:** 8.8/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Coralogix?** - **Seller:** [Coralogix](https://www.g2.com/sellers/coralogix) - **Company Website:** https://www.coralogix.com - **Year Founded:** 2014 - **HQ Location:** San Francisco, CA - **Twitter:** @Coralogix (4,102 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3763125/ (588 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, DevOps Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Mid-Market, 34% Enterprise #### What Are Coralogix's Pros and Cons? **Pros:** - Ease of Use (82 reviews) - Log Management (70 reviews) - Customer Support (65 reviews) - Real-time Monitoring (57 reviews) - User Interface (57 reviews) **Cons:** - Learning Curve (25 reviews) - Missing Features (25 reviews) - Difficult Learning (24 reviews) - Slow Performance (24 reviews) - Learning Difficulty (22 reviews) ### What Do G2 Reviewers Say About Coralogix? *AI-generated summary from verified user reviews* **Pros:** - Users find **Coralogix easy to use** , appreciating its quick setup, integrations, and efficient dashboard for data analysis. - Users value the **seamless integration of logs, metrics, and alerts** for efficient root-cause analysis and monitoring. - Users value the **excellent customer support** of Coralogix, praising its responsiveness and efficiency in resolving issues. - Users value the **real-time monitoring** capabilities of Coralogix, enhancing understanding of user behavior and incident response. - Users love the **intuitive user interface** of Coralogix, making log search and export exceptionally easy. **Cons:** - Users find the **learning curve steep** , making it challenging for beginners to navigate and utilize Coralogix effectively. - Users find the **missing feature for exporting logs** frustrating, as it complicates the search process for beginners. - Users find **difficult learning** an obstacle with Coralogix, especially for beginners navigating its numerous options and concepts. - Users often face **slow performance** with Coralogix, leading to frustration and delays in accessing important logs. - Users find the **learning difficulty** significant, especially with advanced features and the overwhelming UI for beginners. #### What Are Recent G2 Reviews of Coralogix? **"[Coralogix Game Changer Logging Tool](https://www.g2.com/survey_responses/coralogix-review-11633887)"** **Rating:** 4.5/5.0 stars *— Shakti V.* [Read full review](https://www.g2.com/survey_responses/coralogix-review-11633887) --- **"[Reliable Log Monitoring with Room for Improvement](https://www.g2.com/survey_responses/coralogix-review-12091026)"** **Rating:** 4.5/5.0 stars *— Aayush M.* [Read full review](https://www.g2.com/survey_responses/coralogix-review-12091026) --- ### 16. [Checkmk](https://www.g2.com/products/checkmk/reviews) Checkmk is a full-stack monitoring and observability platform designed to provide unified visibility into hybrid IT infrastructures. With more than 2,000 built-in integrations, it offers broad coverage across networks, servers, cloud workloads, Kubernetes and applications. The platform is highly automated, featuring auto-discovery of hosts and services and rule-based configuration to reduce manual setup. It is highly scalable, capable of efficiently monitoring thousands of hosts and millions of services. A central web-based interface allows users to manage configuration, visualize data with customizable dashboards, and track system performance over time. Checkmk is available as packages for all common Linux distributions, as a virtual or physical appliance, through AWS and Azure Marketplace images, or as SaaS. Checkmk is available in four editions: Checkmk Community offers free and open source monitoring for small infrastructures. Checkmk Pro allows for monitoring at speed and scale for data center infrastructures. Checkmk Ultimate offers full-stack observability for hybrid and cloud-native infrastructures which is also available with multi-tenancy and data segregation to support security and compliance. And Checkmk Cloud for full-stack observability for hybrid and cloud-native infrastructures in a SaaS platform. Available extensions include synthetic monitoring and OpenTelemetry for application monitoring. The Checkmk Relay enables secure data collection for segmented networks using outbound-only communication, supporting fully air-gapped and zero-inbound monitoring deployments. Checkmk supports integration with ITSM tools and third-party platforms, enabling automatic ticket creation and consistent alerting. Features such as forecasting, capacity planning, and asset inventory as well as lifecycle management and auto-registration help teams manage dynamic IT environments. Monitoring capabilities: - Monitoring of hybrid infrastructures: cloud, on-premises, virtual, and container environments. - 2000+ built-in integrations networks, servers, cloud workloads, Kubernetes and applications out-of-the-box dashboards provide key metrics for AWS and Azure environments, Linux and Windows servers, and Kubernetes clusters. - Automated discovery and configuration. - Alerting with native ITSM integrations. Operational benefits: - Provides insights into system health, capacity trends, and future resource needs through built-in assessments and forecasting tools. - Reduces manual effort with auto-discovery, rule-based configuration, and centralized agent management as well as auto-registration and host lifecycle management. - Accelerates incident response time by using custom self-healing workflows via the ‘Alert Handler’. - Allows creation of tailored dashboards and views to focus on the most relevant metrics for each team. - Maintains an up-to-date inventory of hardware and software assets, enriched with live monitoring data. - Supports distributed monitoring and can handle massive amounts of data. Why choose Checkmk? - Cost Efficiency: Transparent pricing model with a strong price-performance ratio - Security: Meets stringent security requirements, including fully air-gapped deployments and zero-inbound monitoring. - Visibility: Delivers broad and deep visibility with flexible deployment options. - Scalability: Scales efficiently to support large, distributed environments with high host and service counts. - Extensibility: Supports custom plug-ins, integrations, synthetic monitoring to monitor you applications from the user’s perspective and OpenTelemetry for application monitoring. Customers include: Adobe, Cloudera, Fujitsu, Siemens, Orange, VW, HP, Zalando, Fitbit, NEC, Continental, NHL, Capgemini, Sixt, Intesa SanPaolo **Average Rating:** 4.7/5.0 **Total Reviews:** 292 **How Do G2 Users Rate Checkmk?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Quality of Support:** 8.8/10 (Category avg: 9.0/10) - **Ease of Use:** 8.1/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Checkmk?** - **Seller:** [Checkmk](https://www.g2.com/sellers/checkmk) - **Company Website:** https://checkmk.com/ - **Year Founded:** 2007 - **HQ Location:** Munich, DE - **Twitter:** @checkmk (1,755 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11824415/ (225 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Engineer, Systemadministrator - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 42% Mid-Market, 40% Enterprise #### What Are Checkmk's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Monitoring (23 reviews) - Monitoring Services (22 reviews) - Flexibility (19 reviews) - Real-time Monitoring (18 reviews) **Cons:** - Learning Curve (17 reviews) - Difficult Learning (14 reviews) - Complex Configuration (11 reviews) - Learning Difficulty (11 reviews) - Complex Setup (10 reviews) ### What Do G2 Reviewers Say About Checkmk? *AI-generated summary from verified user reviews* **Pros:** - Users find Checkmk's **ease of use** remarkable, enabling quick deployment and effective monitoring solutions without prior training. - Users value Checkmk for its **flexible and powerful monitoring** capabilities, efficiently covering diverse IT infrastructure needs. - Users praise Checkmk for its **comprehensive monitoring capabilities** , effectively managing diverse IT infrastructure needs. - Users value the **flexibility and customization** of Checkmk, enhancing its utility for monitoring diverse IT needs. - Users value the **real-time monitoring** capabilities of Checkmk, enabling efficient oversight of diverse applications and infrastructure. **Cons:** - Users find the **learning curve steep** , making onboarding challenging for non-regular users and complicating the overall experience. - Users experience **difficult learning** curves with Checkmk, particularly in customizing graphs and navigating settings effectively. - Users find the **complex configuration** a challenge, especially for newcomers, complicating their overall experience with Checkmk. - Users find the **learning difficulty** in Checkmk can hinder new users' ability to utilize its powerful features effectively. - Users find the **complex setup** of Checkmk challenging, especially for new or non-regular users requiring extensive customization. #### What Are Recent G2 Reviews of Checkmk? **"[Enterprise grade monitoring as it should be](https://www.g2.com/survey_responses/checkmk-review-1510115)"** **Rating:** 5.0/5.0 stars *— Rolf A.* [Read full review](https://www.g2.com/survey_responses/checkmk-review-1510115) --- **"[Efficient monitoring, but reports need improvement](https://www.g2.com/survey_responses/checkmk-review-9773274)"** **Rating:** 5.0/5.0 stars *— Martin K.* [Read full review](https://www.g2.com/survey_responses/checkmk-review-9773274) --- #### What Are G2 Users Discussing About Checkmk? - [Why Checkmk?](https://www.g2.com/discussions/why-checkmk) - 1 comment - [Is Check MK free?](https://www.g2.com/discussions/is-check-mk-free) - 1 comment, 1 upvote - [Is Checkmk open source?](https://www.g2.com/discussions/is-checkmk-open-source) - 8 comments - [What does Checkmk do?](https://www.g2.com/discussions/what-does-checkmk-do) - 2 comments ### 17. [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) Grafana Labs provides an open and composable monitoring and observability stack built around Grafana, the leading open source technology for dashboards and visualization. There are more than 3,000 Grafana Labs customers, including Bloomberg, Citigroup, Dell Technologies, Salesforce, and TomTom, and more than 1 million active instances of Grafana around the world. Grafana Labs helps companies manage their observability strategies with the LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise offerings, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo) as well as extensive enterprise data source plugins, dashboard management, alerting, reporting, and security. Grafana Labs is backed by leading investors Lightspeed Venture Partners, Lead Edge Capital, GIC, Sequoia Capital, Coatue, and J.P. Morgan. Follow Grafana Labs on LinkedIn and Twitter or visit https://grafana.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 156 **How Do G2 Users Rate Grafana Labs?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Quality of Support:** 8.1/10 (Category avg: 9.0/10) - **Ease of Use:** 8.5/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Grafana Labs?** - **Seller:** [Grafana Labs](https://www.g2.com/sellers/grafana-labs) - **Year Founded:** 2014 - **HQ Location:** New York - **Twitter:** @grafana (71,444 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11062162/ (1,842 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, DevOps Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 45% Mid-Market, 28% Enterprise #### What Are Grafana Labs's Pros and Cons? **Pros:** - Data Visualization (18 reviews) - Ease of Use (18 reviews) - Dashboard Usability (17 reviews) - Real-time Monitoring (17 reviews) - Monitoring (16 reviews) **Cons:** - Learning Curve (16 reviews) - Complex Setup (13 reviews) - Learning Difficulty (12 reviews) - Difficult Learning (11 reviews) - Complexity (10 reviews) ### What Do G2 Reviewers Say About Grafana Labs? *AI-generated summary from verified user reviews* **Pros:** - Users benefit from Grafana's **intuitive and flexible data visualization** , making it easy to create interactive dashboards and insights. - Users appreciate the **ease of use** of Grafana, allowing efficient monitoring and seamless integration with multiple data sources. - Users appreciate the **intuitive and flexible dashboard usability** of Grafana, enhancing their data visualization experience significantly. - Users value the **real-time monitoring** of Grafana Labs, enabling efficient oversight of system performance and metrics. - Users appreciate the **flexibility and clarity** of Grafana Labs for effectively visualizing monitoring metrics and dashboards. **Cons:** - Users find the **learning curve steep** with Grafana Labs, especially for setup and navigating the interface. - Users find the **complex setup** of Grafana Labs overwhelming, especially when configuring dashboards and data sources. - Users find the **learning difficulty** of Grafana Labs challenging, particularly for those unfamiliar with tech setups and navigation. - Users find the **difficult learning** curve challenging, particularly when navigating advanced features and configurations in Grafana Labs. - Users find the **initial setup and configuration complex** , especially with query writing and managing multiple dashboards. #### What Are Recent G2 Reviews of Grafana Labs? **"[Powerful, Flexible Observability with Grafana Labs](https://www.g2.com/survey_responses/grafana-labs-review-12426276)"** **Rating:** 4.5/5.0 stars *— ALISHETTI S.* [Read full review](https://www.g2.com/survey_responses/grafana-labs-review-12426276) --- **"[Flexible, Clear Dashboards with Powerful Integrations and Alerting](https://www.g2.com/survey_responses/grafana-labs-review-12415989)"** **Rating:** 5.0/5.0 stars *— Jayanth Sai E.* [Read full review](https://www.g2.com/survey_responses/grafana-labs-review-12415989) --- #### What Are G2 Users Discussing About Grafana Labs? - [What framework does Grafana use?](https://www.g2.com/discussions/what-framework-does-grafana-use) - [What are the components of Grafana?](https://www.g2.com/discussions/what-are-the-components-of-grafana) - [What are the benefits of Grafana?](https://www.g2.com/discussions/what-are-the-benefits-of-grafana) - [What is Grafana software used for?](https://www.g2.com/discussions/what-is-grafana-software-used-for) ### 18. [BigPanda](https://www.g2.com/products/bigpanda/reviews) BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment. **Average Rating:** 4.5/5.0 **Total Reviews:** 119 **How Do G2 Users Rate BigPanda?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10) - **Quality of Support:** 9.1/10 (Category avg: 9.0/10) - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind BigPanda?** - **Seller:** [BigPanda](https://www.g2.com/sellers/bigpanda) - **Company Website:** https://bigpanda.io - **Year Founded:** 2012 - **HQ Location:** Mountain View, California - **Twitter:** @bigpanda (3,072 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2598034/ (333 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Developer, Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 56% Enterprise, 36% Small-Business #### What Are BigPanda's Pros and Cons? **Pros:** - Alerting System (1 reviews) - Alert Management (1 reviews) - Automation (1 reviews) - Easy Integrations (1 reviews) - Incident Management (1 reviews) ### What Do G2 Reviewers Say About BigPanda? *AI-generated summary from verified user reviews* **Pros:** - Users benefit from the **noise reduction and streamlined incident management** provided by BigPanda's alerting system. - Users value the **streamlined incident management** of BigPanda, enhancing efficiency by reducing noise and automating workflows. - Users value the **automation capabilities** of BigPanda, enhancing incident management and reducing operational noise. - Users value the **easy integrations** of BigPanda, enhancing incident management and automating workflows efficiently. - Users benefit from **streamlined incident management** in BigPanda, enhancing efficiency through noise reduction and workflow automation. #### What Are Recent G2 Reviews of BigPanda? **"[Effortless Incident Management with Real-Time Insights](https://www.g2.com/survey_responses/bigpanda-review-13064796)"** **Rating:** 4.5/5.0 stars *— Palak G.* [Read full review](https://www.g2.com/survey_responses/bigpanda-review-13064796) --- **"[A Game-Changer for Alert Management](https://www.g2.com/survey_responses/bigpanda-review-13087122)"** **Rating:** 5.0/5.0 stars *— Edward T.* [Read full review](https://www.g2.com/survey_responses/bigpanda-review-13087122) --- #### What Are G2 Users Discussing About BigPanda? - [How do you use Bigpanda?](https://www.g2.com/discussions/how-do-you-use-bigpanda) - [What is the use of Bigpanda?](https://www.g2.com/discussions/what-is-the-use-of-bigpanda) - 1 comment - [Is BigPanda a SaaS?](https://www.g2.com/discussions/is-bigpanda-a-saas) - 1 comment - [What does BigPanda do?](https://www.g2.com/discussions/what-does-bigpanda-do) ### 19. [SIGNL4](https://www.g2.com/products/signl4-derdack/reviews) SIGNL4 is an operational alerting and response platform that ensures critical events, alerts and incidents trigger immediate action - anywhere. Modern monitoring, IT infrastructure, cloud services, and IoT systems can detect problems instantly - but problem detection alone does not guarantee response. Simple notifications sent via email, SMS, or chat are often missed, delayed, or fail to reach the right person, especially outside the office or during off-hours. SIGNL4 ensures that critical alerts reach the right responders - wherever they are and in a fully automated manner. With mobile-first alerting, automated escalation, and reliable delivery, it bridges the gap between alert detection and real-world response. The platform provides capabilities for alert unification and triage, on-call alerting, incident response, and alert escalation, including push notifications with mute override, SMS text and voice alerts, escalation policies, AI-assisted duty scheduling, and real-time acknowledgment tracking. Alerts are escalated automatically until a responder takes ownership, ensuring no critical issue is left unattended. The comprehensive and intuitive mobile app works as the anywhere incident command center. Designed for IT operations, DevOps, security teams, and operational environments beyond the desk, SIGNL4 enables fast, reliable response across IT, OT, and IoT systems. The convenience of interfaces such as email, webhooks, and pre-built two-way connectors further enhances SIGNL4's functionality. These features facilitate the integration of the alerting and response layer into the entire operations stack, allowing organizations to leverage their current infrastructure while improving incident response capabilities. By turning alerts into immediate, accountable action - anywhere - SIGNL4 helps organizations reduce downtime and maintain mission-critical operations and operational excellence. SIGNL4 is built for the heroes who keep everything running. **Average Rating:** 4.6/5.0 **Total Reviews:** 84 **How Do G2 Users Rate SIGNL4?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Quality of Support:** 9.1/10 (Category avg: 9.0/10) - **Ease of Use:** 8.7/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind SIGNL4?** - **Seller:** [Derdack](https://www.g2.com/sellers/derdack) - **Company Website:** https://www.derdack.com - **Year Founded:** 1999 - **HQ Location:** Potsdam, Germany - **Twitter:** @Derdack (10,176 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/136208/ (32 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Government Administration - **Company Size:** 37% Small-Business, 35% Mid-Market #### What Are SIGNL4's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Features (11 reviews) - Alerting System (9 reviews) - Alert Management (8 reviews) - Customer Support (8 reviews) **Cons:** - Integration Issues (3 reviews) - Expensive (2 reviews) - Missing Features (2 reviews) - Notification Issues (2 reviews) - Complex UI (1 reviews) ### What Do G2 Reviewers Say About SIGNL4? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of SIGNL4, finding the setup process quick and intuitive. - Users value SIGNL4's **efficient alerting** and integration capabilities, enhancing IT monitoring and team coordination seamlessly. - Users value the **efficient alerting system** of SIGNL4, enhancing IT monitoring and streamline emergency responses effectively. - Users value the **efficient alert management** in SIGNL4, facilitating quick responses without disrupting ongoing processes. - Users commend the **prompt and effective customer support** of SIGNL4, enhancing their overall experience and implementation process. **Cons:** - Users face **integration issues** with SIGNL4 due to its exclusive SaaS model and challenges connecting to on-premises systems. - Users are frustrated with the **expensive subscription model** that requires multiple licenses for different teams. - Users desire more **built-in connections and remote action features** to enhance SIGNL4’s functionality and flexibility. - Users face **notification issues** with SIGNL4, finding alerts excessive and difficult to manage effectively. - Users find the **complex UI** of SIGNL4 difficult to navigate, leading to challenges in managing alerts and actions. #### What Are Recent G2 Reviews of SIGNL4? **"[Real added value for reliable IT monitoring](https://www.g2.com/survey_responses/signl4-review-10878599)"** **Rating:** 5.0/5.0 stars *— Verified User in Government Administration* [Read full review](https://www.g2.com/survey_responses/signl4-review-10878599) --- **"[SIGNL4: Reliable alerting with a strong app and easy integration](https://www.g2.com/survey_responses/signl4-review-12668379)"** **Rating:** 4.5/5.0 stars *— Stefan F.* [Read full review](https://www.g2.com/survey_responses/signl4-review-12668379) --- #### What Are G2 Users Discussing About SIGNL4? - [What is SIGNL4 used for?](https://www.g2.com/discussions/what-is-signl4-used-for) - 1 comment ### 20. [UptimeRobot](https://www.g2.com/products/uptimerobot/reviews) The free online uptime monitoring service with an App available for iOS and Android (https://uptimerobot.com). With the Free Plan, you can monitor up to 50 URLs, check for the content of a website (using the keyword monitor), ping your server or monitor your ports in 5-minute intervals. You can create a status page to showcase your uptime. SMS or Call alerts can be bought anytime. Receive notifications via email, phone call, SMS, or integrations like Microsoft Teams, Telegram, Slack, Twitter, Zapier, Pagerduty, Splunk On-Call, Pushbullet, Webhooks, Google Chat, or Pushover. Upgrade to Pro to get more monitors, 1-minute intervals, unlimited status pages that you can customize, share announcements on your status page to which your customers can subscribe and receive them via email. With the Pro Plan, you can monitor SSL certificates or use the Heartbeat monitor to keep an eye on your cron jobs. Adjust and manage your monitoring with maintenance windows or advanced notifications, to avoid getting alerts during maintenance, or to receive notifications after a certain time of downtime. **Average Rating:** 4.7/5.0 **Total Reviews:** 295 **How Do G2 Users Rate UptimeRobot?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Quality of Support:** 9.3/10 (Category avg: 9.0/10) - **Ease of Use:** 9.6/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.5/10 (Category avg: 8.7/10) **Who Is the Company Behind UptimeRobot?** - **Seller:** [Uptime Robot](https://www.g2.com/sellers/uptime-robot) - **Year Founded:** 2010 - **HQ Location:** Sliema, Malta - **Twitter:** @uptimerobot (17,426 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9396064/ (18 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, CTO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 70% Small-Business, 19% Mid-Market #### What Are UptimeRobot's Pros and Cons? **Pros:** - Notifications (71 reviews) - Easy Setup (67 reviews) - Monitoring (61 reviews) - Ease of Use (52 reviews) - Reliability (51 reviews) **Cons:** - Inadequate Notifications (20 reviews) - Plan Limitations (13 reviews) - Expensive (9 reviews) - Poor UI (9 reviews) - Limited Monitoring (8 reviews) ### What Do G2 Reviewers Say About UptimeRobot? *AI-generated summary from verified user reviews* **Pros:** - Users value the **immediate notifications** from UptimeRobot, enhancing customer service and proactive problem resolution. - Users love the **easy setup** of UptimeRobot, allowing them to start monitoring within seconds without any hassle. - Users appreciate the **real-time monitoring** of UptimeRobot, receiving instant alerts for website downtimes and recoveries. - Users appreciate the **ease of use** of UptimeRobot, with simple setup and efficient site monitoring features. - Users value UptimeRobot for its **reliable monitoring** , ensuring their applications remain online and issues are promptly addressed. **Cons:** - Users are frustrated with **inadequate notifications** and alerts, missing important updates and leading to confusion. - Users find the **limited options in the free plan** of UptimeRobot insufficient for more complex monitoring needs. - Users find UptimeRobot **expensive** due to additional fees for notifications and lack of custom alerts. - Users criticize the **poor UI** of UptimeRobot, noting confusion and occasional glitches that hinder user experience. - Users note the **limited monitoring capabilities** of UptimeRobot, finding it insufficient for advanced needs and complex setups. #### What Are Recent G2 Reviews of UptimeRobot? **"[Simple, Reliable Uptime Monitoring That Just Works](https://www.g2.com/survey_responses/uptimerobot-review-12671436)"** **Rating:** 4.0/5.0 stars *— Javier C.* [Read full review](https://www.g2.com/survey_responses/uptimerobot-review-12671436) --- **"[Simple, Reliable Monitoring with Instant Alerts—A Daily Essential](https://www.g2.com/survey_responses/uptimerobot-review-12541129)"** **Rating:** 5.0/5.0 stars *— maha n.* [Read full review](https://www.g2.com/survey_responses/uptimerobot-review-12541129) --- #### What Are G2 Users Discussing About UptimeRobot? - [What are the benefits and drawbacks of using UptimeRobot for website uptime monitoring?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-uptimerobot-for-website-uptime-monitoring) - 1 comment - [Where is UptimeRobot located?](https://www.g2.com/discussions/where-is-uptimerobot-located) - 1 comment - [Is UptimeRobot down?](https://www.g2.com/discussions/is-uptimerobot-down) - [How do I cancel UptimeRobot?](https://www.g2.com/discussions/how-do-i-cancel-uptimerobot) - 1 upvote - [How do I use UptimeRobot?](https://www.g2.com/discussions/how-do-i-use-uptimerobot) ### 21. [OnPage](https://www.g2.com/products/onpage/reviews) OnPage offers a broad range of solutions, including Clinical Communication and Collaboration, On-Call Management, IT alerting, and Call Routing automation. The platform enables organizations to instantly deliver urgent notifications to the right on-call team through persistent, high-priority alerts that can override mute settings. With built-in on-call scheduling and escalation management, advanced routing such as round-robin alert distribution, secure messaging with high-priority alerting (paging), role-based and group messaging, incident reporting, mass notification, 200+ integrations, and real-time reporting capabilities, OnPage helps teams respond faster to critical IT, healthcare, and other business incidents with accountability and assurance. Incident responders across healthcare, IT, facilities, and other sectors are empowered to significantly improve their response times with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, alerting, collaboration, mass messaging, and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent notifications are never missed. For healthcare organizations, OnPage offers an all-encompassing, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, promote interoperability, enhance patient outcomes, improve situational awareness, and reduce risks. For IT and incident response teams across different industries, OnPage provides an automated incident alerting and on-call management platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, facilities, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com. **Average Rating:** 4.3/5.0 **Total Reviews:** 306 **How Do G2 Users Rate OnPage?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Quality of Support:** 8.9/10 (Category avg: 9.0/10) - **Ease of Use:** 8.6/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind OnPage?** - **Seller:** [OnPage](https://www.g2.com/sellers/onpage) - **Company Website:** https://www.onpage.com/ - **Year Founded:** 1997 - **HQ Location:** Waltham, MA - **Twitter:** @On_Page (1,063 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/22552/ (35 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Physician - **Top Industries:** Hospital & Health Care, Information Technology and Services - **Company Size:** 53% Small-Business, 30% Mid-Market #### What Are OnPage's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Notifications (11 reviews) - Easy Setup (7 reviews) - Reliability (7 reviews) - Setup Ease (7 reviews) **Cons:** - Notification Issues (10 reviews) - Sound Issues (6 reviews) - Call Issues (4 reviews) - Not User-Friendly (4 reviews) - Delays (3 reviews) ### What Do G2 Reviewers Say About OnPage? *AI-generated summary from verified user reviews* **Pros:** - Users find OnPage to be **extremely easy to navigate** , enhancing communication and efficiency in critical situations. - Users love the **emergency notification feature** of OnPage, ensuring they never miss critical alerts 24/7. - Users find the **easy setup** of OnPage beneficial for quick installation and efficient use in their work. - Users praise the **unwavering reliability** of OnPage, ensuring consistent connectivity even in challenging coverage areas. - Users commend the **easy setup** of OnPage, reporting a quick and straightforward installation process. **Cons:** - Users face significant **notification issues** , particularly with non-urgent alerts having an unmodifiable, loud default tone. - Users find the **notification sound extremely loud and disturbing** , especially during the night when it disrupts sleep. - Users struggle with **call issues** in OnPage, citing difficulties in making calls and lack of texting features. - Users report that OnPage has a **not user-friendly** interface, making it challenging to navigate and utilize effectively. - Users experience **delays** with email code verification and information updates, impacting the overall login process. #### What Are Recent G2 Reviews of OnPage? **"[OnPage Makes Critical Alerts Hard to Miss with Reliable Escalations](https://www.g2.com/survey_responses/onpage-review-12417551)"** **Rating:** 5.0/5.0 stars *— David M.* [Read full review](https://www.g2.com/survey_responses/onpage-review-12417551) --- **"[Reliable Service with Easy Navigation and Customizable Features](https://www.g2.com/survey_responses/onpage-review-12415383)"** **Rating:** 4.0/5.0 stars *— Kylie G.* [Read full review](https://www.g2.com/survey_responses/onpage-review-12415383) --- #### What Are G2 Users Discussing About OnPage? - [What is OnPage used for?](https://www.g2.com/discussions/what-is-onpage-used-for) - 1 comment ### 22. [Pandora FMS](https://www.g2.com/products/pandora-fms/reviews) Pandora FMS is a unified monitoring and observability platform designed to consolidate visibility, alerting, reporting, and automation across heterogeneous IT environments. Instead of combining multiple point tools for networks, servers, applications, and cloud services, Pandora FMS centralizes data collection and operational workflows in a single console, reducing integration effort and operational complexity in on-premise, hybrid, and multi-cloud architectures. The platform collects telemetry using multiple methods, including agents, remote checks, standard protocols (e.g., SNMP/WMI), APIs, and log/event ingestion. This enables teams to monitor infrastructure and services end-to-end, correlate signals, and maintain consistent alerting policies and dashboards across distributed estates. Pandora FMS also supports capacity and trend analysis to anticipate resource constraints and identify recurring patterns, and includes AI-assisted capabilities for anomaly detection and automated thresholds to surface hard-to-spot operational signals. Pandora FMS is extensible through a large plugin ecosystem (500+ plugins and integrations), covering a wide range of enterprise and infrastructure technologies such as SAP, Oracle, Citrix, JBoss, VMware, AWS, SQL Server, Red Hat, and WebSphere. This extensibility helps organizations standardize monitoring across legacy and modern stacks without redesigning their monitoring approach per technology. Core capabilities: -Unified monitoring for networks, servers, applications, cloud services, endpoints, and logs -Centralized alerting, event correlation, dashboards, and scheduled reporting -Flexible data collection via agents, remote checks, APIs, and plugins -Scalability for distributed environments and large numbers of monitored elements -Analytics for trend/capacity planning plus AI-assisted anomaly detection and dynamic thresholds -A key differentiator is direct vendor support, which simplifies escalation and ensures continuity of expertise for deployment, tuning, and ongoing operations. **Average Rating:** 4.6/5.0 **Total Reviews:** 212 **How Do G2 Users Rate Pandora FMS?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Quality of Support:** 9.0/10 (Category avg: 9.0/10) - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Pandora FMS?** - **Seller:** [Pandora FMS](https://www.g2.com/sellers/pandora-fms) - **Company Website:** https://pandorafms.com/ - **Year Founded:** 2004 - **HQ Location:** Madrid, Spain - **Twitter:** @pandorafms (5,458 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/pandora-pfms/ (56 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Data Analyst - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 50% Mid-Market, 37% Small-Business #### What Are Pandora FMS's Pros and Cons? **Pros:** - Monitoring (138 reviews) - Ease of Use (114 reviews) - Real-time Monitoring (96 reviews) - Flexibility (64 reviews) - Network Monitoring (61 reviews) **Cons:** - Learning Curve (44 reviews) - Complex Setup (32 reviews) - Learning Difficulty (29 reviews) - Complex Configuration (27 reviews) - Difficult Learning (27 reviews) ### What Do G2 Reviewers Say About Pandora FMS? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliable remote monitoring** capabilities of Pandora FMS, enhancing the security of their digital systems. - Users highlight the **ease of use** of Pandora FMS, enabling efficient monitoring and management of systems effortlessly. - Users value the **real-time monitoring** of Pandora FMS for timely alerts and comprehensive insights across IT systems. - Users praise the **flexibility** of Pandora FMS, adapting seamlessly to diverse environments and monitoring specific needs effectively. - Users value the **real-time network monitoring** of Pandora FMS, providing control and immediate alerts for issues. **Cons:** - Users find the **learning curve challenging** due to complex scripts and OID procedures in Pandora FMS. - Users find the **complex setup** of Pandora FMS challenging, leading to a steep learning curve for new users. - Users find it challenging to navigate **learning difficulties** due to the complex setup and configuration processes. - Users report a **complex configuration** process, requiring time and technical expertise for effective use of Pandora FMS. - Users find the **difficult learning** curve frustrating, particularly with setup complexity and navigating the interface. #### What Are Recent G2 Reviews of Pandora FMS? **"[Fast Deployment, Easy to Use, and Strong Performance Even in the Community Version](https://www.g2.com/survey_responses/pandora-fms-review-12677659)"** **Rating:** 5.0/5.0 stars *— David D.* [Read full review](https://www.g2.com/survey_responses/pandora-fms-review-12677659) --- **"[Why we decided to bet on PandoraFMS](https://www.g2.com/survey_responses/pandora-fms-review-7666873)"** **Rating:** 4.5/5.0 stars *— Verified User in Commercial Real Estate* [Read full review](https://www.g2.com/survey_responses/pandora-fms-review-7666873) --- #### What Are G2 Users Discussing About Pandora FMS? - [What are the benefits and drawbacks of using Pandora FMS for IT monitoring?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-pandora-fms-for-it-monitoring) ### 23. [incident.io](https://www.g2.com/products/incident-io/reviews) Incidents can be stressful, but they don’t have to be. incident.io helps tech-led businesses navigate incidents from declaration to post-mortem and well beyond. Built on the experience from thousands of incidents, from small bugs to SEV-1’s, incident.io eliminates anxiety, uncertainty, and chaos experienced by responders during an incident. With an elegantly-designed interface, streamlined and transparent communication channels via Slack, and powerful workflows that bring automation and flexibility to your response process, incident.io minimizes communication silos and helps eliminate manual processes. With incident.io, you can focus on improving your product’s reliability and reducing downtime. With over a dozen integrations with popular tools like PagerDuty, Jira, and Backstage, incident.io ensures seamless connectivity throughout the incident response process. Trusted by industry-leading companies, including Etsy, monday.com, and Skyscanner, incident.io empowers faster incident resolution and cultivates shared understanding of roles and responsibilities among your team members. End-to-end incident management from the first alert to the final follow-up, with On-call, incident response, and status pages in one powerful incident management platform. Leveraging powerful dashboards that provide deep insights, engineering teams can learn from past incidents and apply cumulative knowledge to build more resilient products. With an intuitive interface that can be used by everyone — from the SRE, to the CS rep, to the CEO — and a seamless user experience, incident.io meaningfully improves your incident management process so that you can spend less time responding to incidents and more time fostering customer trust. **Average Rating:** 4.8/5.0 **Total Reviews:** 198 **How Do G2 Users Rate incident.io?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Quality of Support:** 9.8/10 (Category avg: 9.0/10) - **Ease of Use:** 9.5/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind incident.io?** - **Seller:** [incident.io](https://www.g2.com/sellers/incident-io) - **Company Website:** https://incident.io - **Year Founded:** 2021 - **HQ Location:** New York, US - **Twitter:** @incident_io (3,684 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/incident-io/ (199 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Senior Software Engineer, Site Reliability Engineer - **Top Industries:** Computer Software, Financial Services - **Company Size:** 65% Mid-Market, 23% Enterprise #### What Are incident.io's Pros and Cons? **Pros:** - Ease of Use (55 reviews) - Slack Integration (45 reviews) - Customer Support (41 reviews) - Integrations (29 reviews) - Customer Satisfaction (25 reviews) **Cons:** - Missing Features (11 reviews) - Integration Issues (9 reviews) - Limited Customization (8 reviews) - Limited Features (8 reviews) - Feature Issues (7 reviews) ### What Do G2 Reviewers Say About incident.io? *AI-generated summary from verified user reviews* **Pros:** - Users find **incident.io easy to use** , enhancing their incident management with seamless integrations and automation. - Users highlight the **seamless Slack integration** , enhancing incident management with efficient communication and workflow capabilities. - Users highlight the **helpful and responsive customer support** of incident.io, enhancing their overall experience significantly. - Users value the **seamless integrations** of incident.io, enhancing incident management and team collaboration effortlessly through Slack. - Users appreciate the **excellent customer satisfaction** with incident.io, citing ease of use and effective integration features. **Cons:** - Users highlight the **missing features** in internal reporting and analytics, limiting effectiveness for larger organizations. - Users report **integration issues** , finding limited API support and immature integrations that require manual steps. - Users express concerns about **limited customization** , particularly regarding notifications and reporting features in incident.io. - Users express frustration with the **limited features** of incident.io, affecting customization and non-incident process management. - Users experience **feature issues** with API limitations, making incident management less efficient and intuitive for some teams. #### What Are Recent G2 Reviews of incident.io? **"[incident.io Streamlines Incident Management with Helpful Automations and Integrations](https://www.g2.com/survey_responses/incident-io-review-13095214)"** **Rating:** 4.5/5.0 stars *— Mark G.* [Read full review](https://www.g2.com/survey_responses/incident-io-review-13095214) --- **"[Seamless Integrations, Top-Notch Support, and Powerful AI Flows](https://www.g2.com/survey_responses/incident-io-review-13095223)"** **Rating:** 5.0/5.0 stars *— Vaggelis K.* [Read full review](https://www.g2.com/survey_responses/incident-io-review-13095223) --- #### What Are G2 Users Discussing About incident.io? - [What do you like most about incident.io for incident management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-incident-io-for-incident-management-and-what-could-be-improved) - 1 comment - [What is incident.io used for?](https://www.g2.com/discussions/what-is-incident-io-used-for) - 1 comment ### 24. [Centreon Infra Monitoring](https://www.g2.com/products/centreon-infra-monitoring/reviews) Centreon is a comprehensive IT monitoring solution designed to help organizations gain full visibility and control over their IT operations. By providing real-time insights into system performance, network health, and application availability, Centreon enables businesses to proactively manage their IT environments, ensuring uninterrupted operations and optimal resource utilization. Targeted primarily at IT departments and operations teams, Centreon serves a diverse range of industries, from small businesses to large enterprises. Its user-friendly interface and customizable dashboards make it accessible for both technical and non-technical users. This versatility allows organizations to tailor the monitoring experience to their specific needs, making it an invaluable tool for maintaining operational efficiency and enhancing service delivery. One of the key use cases for Centreon is its ability to prevent downtime through proactive issue detection. By continuously monitoring critical systems and applications, Centreon alerts IT teams to potential problems before they escalate into significant outages. This proactive approach minimizes disruptions and helps organizations maintain a reliable IT infrastructure, which is essential for meeting business demands and ensuring customer satisfaction. Centreon also emphasizes resource optimization, allowing businesses to maximize efficiency and reduce IT costs. By providing detailed insights into resource utilization, organizations can identify underperforming assets and make informed decisions about capacity planning and resource allocation. This capability enables businesses to streamline their IT operations, ultimately leading to cost savings and improved performance. In addition, Centreon enhances the user experience by delivering consistent, high-quality IT services. With its comprehensive monitoring capabilities, IT teams can ensure that applications and services are running smoothly, providing end-users with the reliable performance they expect. This focus on user experience fosters customer loyalty and supports overall business success by aligning IT services with organizational goals. Centreon distinguishes itself in the IT monitoring category by combining powerful monitoring features with a user-centric approach. Its ability to deliver actionable insights, prevent downtime, optimize resources, and enhance user experience makes it a vital tool for organizations looking to improve their IT operations and achieve business success. **Average Rating:** 4.6/5.0 **Total Reviews:** 89 **How Do G2 Users Rate Centreon Infra Monitoring?** - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.0/10) - **Quality of Support:** 8.6/10 (Category avg: 9.0/10) - **Ease of Use:** 8.8/10 (Category avg: 8.9/10) - **Ease of Admin:** 7.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Centreon Infra Monitoring?** - **Seller:** [Centreon](https://www.g2.com/sellers/centreon) - **Company Website:** https://www.centreon.com/ - **Year Founded:** 2005 - **HQ Location:** Paris, France - **Twitter:** @Centreon (697 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/830051/ (155 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Network Engineer - **Top Industries:** Information Technology and Services, Internet - **Company Size:** 63% Mid-Market, 25% Enterprise #### What Are Centreon Infra Monitoring's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Monitoring (8 reviews) - Monitoring Capabilities (7 reviews) - Real-time Monitoring (7 reviews) - Integrations (6 reviews) **Cons:** - Complex Configuration (5 reviews) - Not User-Friendly (5 reviews) - Complex Setup (4 reviews) - Difficult Learning (4 reviews) - Learning Curve (4 reviews) ### What Do G2 Reviewers Say About Centreon Infra Monitoring? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Centreon Infra Monitoring, making infrastructure management organized and efficient. - Users appreciate the **ease of use and centralized monitoring** of Centreon, enhancing organization and control over their infrastructure. - Users value the **centralized monitoring capabilities** of Centreon, enabling seamless oversight of diverse environments. - Users praise the **real-time monitoring** capabilities of Centreon, enjoying centralized oversight across diverse environments. - Users praise the **seamless integrations** of Centreon Infra Monitoring, enhancing their monitoring capabilities across various devices. **Cons:** - Users find the **complex configuration** challenging, especially during setup and integration, requiring significant technical knowledge. - Users find Centreon Infra Monitoring **not user-friendly** , especially during setup and due to its outdated interface. - Users find the **complex setup** of Centreon Infra Monitoring challenging, particularly for newcomers and large environments. - Users find the **difficult learning curve** of Centreon Infra Monitoring challenging, especially during setup and upgrades. - Users find the **learning curve steep** with Centreon, especially for those lacking prior experience with setup and upgrades. #### What Are Recent G2 Reviews of Centreon Infra Monitoring? **"[Centreon: Save time and achieve efficient monitoring with advanced features](https://www.g2.com/survey_responses/centreon-infra-monitoring-review-12113590)"** **Rating:** 4.5/5.0 stars *— Jean-Philippe C.* [Read full review](https://www.g2.com/survey_responses/centreon-infra-monitoring-review-12113590) --- **"[Clear interface, advanced reporting, and responsive support to oversee the entire infrastructure](https://www.g2.com/survey_responses/centreon-infra-monitoring-review-12119400)"** **Rating:** 5.0/5.0 stars *— Verified User in Government Administration* [Read full review](https://www.g2.com/survey_responses/centreon-infra-monitoring-review-12119400) --- #### What Are G2 Users Discussing About Centreon Infra Monitoring? - [What is centreon Nagios?](https://www.g2.com/discussions/what-is-centreon-nagios) - [How does Centreon work?](https://www.g2.com/discussions/how-does-centreon-work) - [What is centreon product?](https://www.g2.com/discussions/what-is-centreon-product) - [What is centreon used for?](https://www.g2.com/discussions/what-is-centreon-used-for) ### 25. [Freshstatus by Freshworks](https://www.g2.com/products/freshstatus-by-freshworks/reviews) Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4. Customise your Email Alerts: On popular demand, now you can customize the “from” & “reply-to” email addresses and DKIM settings. You can also change the look & feel of these emails along with its content. 5. Subscriber Alerts with RSS/ATOM - Get update notifications as RSS/ATOM feed. 6. Webhook Integrations - Subscribers can set up their own Webhook integrations to connect with any channel they like and receive regular updates. 7. Follow an Incident: Your end users have the option to follow a particular Incident or Scheduled Maintenance of the service that affects them the most. 8. Dynamic Date and Time : Status page will now show Date and Time based on the user’s Browser settings. Freshstatus allows you to setup unlimited services, Incidents and Maintenance updates and lets you have up to 250 subscribers, 5 users & unlimited internal team members. **Average Rating:** 4.5/5.0 **Total Reviews:** 359 **How Do G2 Users Rate Freshstatus by Freshworks?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Quality of Support:** 8.8/10 (Category avg: 9.0/10) - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Freshstatus by Freshworks?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) - **Ownership:** NASDAQ: FRSH **Who Uses This Product?** - **Who Uses This:** CEO, Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 26% Mid-Market #### What Are Recent G2 Reviews of Freshstatus by Freshworks? **"[Streamlined Uptime Management for the Technology Industry](https://www.g2.com/survey_responses/freshstatus-by-freshworks-review-8798073)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/freshstatus-by-freshworks-review-8798073) --- **"[Gives our users the insights that they need](https://www.g2.com/survey_responses/freshstatus-by-freshworks-review-9215748)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/freshstatus-by-freshworks-review-9215748) --- ## What Is IT Alerting Software? [IT Management Software](https://www.g2.com/categories/it-management) ## What Software Categories Are Similar to IT Alerting Software? - [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) - [Incident Management Software](https://www.g2.com/categories/incident-management) - [Cloud Infrastructure Monitoring Software](https://www.g2.com/categories/cloud-infrastructure-monitoring)