# Best Enterprise Incident Response Software *By [Brandon Summers-Miller](https://research.g2.com/insights/author/brandon-summers-miller)* Products classified in the overall Incident Response category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Incident Response to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Incident Response category. In addition to qualifying for inclusion in the Incident Response Software category, to qualify for inclusion in the Enterprise Business Incident Response Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business. ## How Many Incident Response Software Products Does G2 Track? **Total Products under this Category:** 102 ### Category Stats (May 2026) - **Average Rating**: 4.47/5 (↓0.02 vs Apr 2026) - **New Reviews This Quarter**: 140 - **Buyer Segments**: Mid-Market 42% │ Enterprise 29% │ Small-Business 29% - **Top Trending Product**: Palo Alto Cortex XSIAM (+0.095) *Last updated: May 18, 2026* ## How Does G2 Rank Incident Response Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 5,100+ Authentic Reviews - 102+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top Incident Response Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) | 4.7/5.0 (381 reviews) | — | "[Top-Notch Security with Easy Deployment](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12651719)" | | 2 | [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews) | 4.6/5.0 (562 reviews) | Phishing email triage and automated response | "[User friendly and great support!](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7661687)" | | 3 | [Tines](https://www.g2.com/products/tines/reviews) | 4.7/5.0 (392 reviews) | No-code SOAR automation for security teams | "[AI orchestration with Drag-and-Drop development tool](https://www.g2.com/survey_responses/tines-review-12620879)" | | 4 | [Torq AI SOC Platform](https://www.g2.com/products/torq-ai-soc-platform/reviews) | 4.8/5.0 (149 reviews) | AI-driven SOAR with native integrations | "[Centralized Incident Management That Exceeds Expectations](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12121506)" | | 5 | [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) | 4.4/5.0 (272 reviews) | — | "[Strong Centralized Visibility and Scalable Detection for Faster SOC Response](https://www.g2.com/survey_responses/microsoft-sentinel-review-12823175)" | | 6 | [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) | 4.7/5.0 (195 reviews) | — | "[Strong - Reliable Endpoint Protection with Automation](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-12210547)" | | 7 | [Cynet](https://www.g2.com/products/cynet/reviews) | 4.7/5.0 (208 reviews) | Unified XDR with built-in MDR for lean teams | "[Effective Protection with Usability Issues](https://www.g2.com/survey_responses/cynet-review-11387686)" | | 8 | [IBM QRadar SIEM](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews) | 4.4/5.0 (280 reviews) | Enterprise SIEM tied to broader IBM security tooling | "[QRadar the best SIEM](https://www.g2.com/survey_responses/ibm-qradar-siem-review-10387193)" | | 9 | [ServiceNow Security Operations](https://www.g2.com/products/servicenow-security-operations/reviews) | 4.4/5.0 (64 reviews) | — | "[Centralized, Automated Security Workflows with ServiceNow Security Operations](https://www.g2.com/survey_responses/servicenow-security-operations-review-12823627)" | | 10 | [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) | 4.3/5.0 (384 reviews) | Cloud-native log analytics for incident investigation | "[MoBot’s AI-Guided Assistance Makes Observability and Security Workflows a Breeze](https://www.g2.com/survey_responses/sumo-logic-review-12625529)" | ## Which Type of Incident Response Software Tools Are You Looking For? - [Incident Response Software](https://www.g2.com/categories/incident-response) *(current)* - [Threat Intelligence Software](https://www.g2.com/categories/threat-intelligence) - [Security Information and Event Management (SIEM) Software](https://www.g2.com/categories/security-information-and-event-management-siem) - [Endpoint Detection & Response (EDR) Software](https://www.g2.com/categories/endpoint-detection-response-edr) - [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) - [Security Orchestration, Automation, and Response (SOAR) Software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) - [Network Detection and Response (NDR) Software](https://www.g2.com/categories/network-detection-and-response-ndr) - [Extended Detection and Response (XDR) Platforms](https://www.g2.com/categories/extended-detection-and-response-xdr-platforms) --- **Sponsored** ### Cydarm Cydarm is a Cybersecurity Incident Response Management (CIRM) platform built to make cybersecurity operations teams better and faster. Cydarm is based on case management, built specifically for SOC. The platform enables collaboration across different levels of experience and trust, using playbooks and fine-grained access control integrated with case management. Cydarm allows you to integrate existing cybersecurity tools, including receiving alerts, enriching data, sending notifications, and generating incident reports and metrics reports automatically. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1082&secure%5Bdisplayable_resource_id%5D=1082&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1082&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=169593&secure%5Bresource_id%5D=1082&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-response%3Fpage%3D6&secure%5Btoken%5D=abd170db76266a41110e91b6d6e70944af2f94e2191ff6dcc986917936d18bc4&secure%5Burl%5D=https%3A%2F%2Fcydarm.com%2F&secure%5Burl_type%5D=company_website) --- ## Buyer Guide: Key Questions for Choosing Incident Response Software Software ### What does incident response software do? I describe incident response software as the operational layer that helps security teams detect, contain, investigate, and remediate threats in real time. It coordinates alerts, automates playbooks, executes endpoint actions, and records every step for post-incident review. From what I see across reviewer accounts, these platforms have shifted from manual ticket queues to orchestration systems that compress detection-to-response from hours into minutes. ### Why do businesses use incident response software? When I reviewed reviewer feedback in this category, the recurring problem was alert volume. Security teams cannot review every signal manually, and adversaries move faster than human triage cycles permit. Incident response tools exist because the cost of a missed or slow response is now measured in days of downtime and regulatory penalties. From the patterns I evaluated, the recurring benefits include: - Reviewers describe no-code automation builders that let SOC analysts ship workflows without waiting on engineering. - Many appreciate live endpoint queries that return results across thousands of devices in seconds. - Users mention pre-built integrations with CrowdStrike, Splunk, Qualys, and Jira that remove custom connector work. - Several point to AI-driven analytics that unify logs, alerts, and identity data into a single investigation view. ### Who uses incident response software primarily? After analyzing reviewer profiles, I found that incident response tools serve a tightly defined audience inside the security organization: - **SOC analysts** triage alerts, run investigations, and execute containment actions on a daily basis. - **Security engineers** build and maintain detection rules, automation playbooks, and integrations. - **DFIR specialists** lead deep investigations, forensic analysis, and post-incident reporting. - **Security leadership** monitors mean time metrics, coverage gaps, and program maturity over time. ### What types of incident response software should I consider? When I examined how reviewers describe the products here, incident response platforms cluster into distinct shapes: - **SOAR platforms** centered on no-code automation, playbook execution, and tool orchestration. - **XDR and unified analytics platforms** that combine telemetry from endpoints, network, and identity into a single response view. - **Endpoint-centric platforms** optimized for live endpoint visibility and remediation across large fleets. - **Managed detection and response services** that combine software with 24-hour analyst coverage. Your right fit depends on the size of your security team, the maturity of your tooling, and whether you need software, services, or both. ### What are the core features to look for in incident response software? From the review patterns I evaluated, the strongest incident response platforms include: - Automation builders that handle complex branching and human-in-the-loop steps. - Deep integrations with the SIEM, EDR, ticketing, and identity systems already in use. - Live endpoint query and remediation capabilities for fast containment. - Case management with timelines, evidence, and shared analyst views. - Analytics on mean time to detect, contain, and recover. - Granular role-based access control and audit trails for regulated environments. ### What trends are shaping incident response software right now? From my analysis of recent reviewer discussions, several developments are reshaping the category: - **AI-assisted triage** is helping prioritize alerts and surface context, although reviewers still emphasize the need for analyst judgment. - **Unified XDR** is consolidating data sources that used to require switching between consoles. - **No-code automation** is opening playbook design to analysts who would previously have needed engineering support. - **Cost discipline** is becoming a factor as data ingestion and per-host pricing escalate. - **Version control and observability** are catching up so analysts can debug complex automation workflows the way developers debug code. ### How should I choose incident response software? For me, the strongest incident response platforms are the ones that integrate cleanly with the tools my team already uses, automate the predictable steps without hiding them, and support analysts when investigations get messy. When detection, automation, and case management share one platform, incident response stops being alert-by-alert firefighting and starts behaving like a coordinated program. --- ## What Are the Top-Rated Incident Response Software Products in 2026? ### 1. [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 381 **Product Description:** Organizations today face a serious challenge: managing numerous security vendors and tools while confronting an ever-evolving threat landscape. Sophisticated adversaries are becoming smarter, faster, and more evasive, launching complex attacks that can strike in minutes or even seconds. Traditional security approaches struggle to keep pace, leaving businesses vulnerable. The CrowdStrike Falcon Platform addresses this by offering a unified, cloud-native solution. It consolidates previously siloed security solutions and incorporates third-party data into a single platform with one efficient and resource-conscious agent, leveraging advanced AI and real-time threat intelligence. This approach simplifies security operations, speeds analyst decision making, and enhances protection to stop the breach, allowing organizations to reduce risk with less complexity and lower costs. CrowdStrike's Falcon Platform includes: - Endpoint Security: Secure the endpoint, stop the breach - Identify Protection: Identity is the front line, defend it - Next-Gen SIEM: The future of SIEM, today - Data Protection: Real-time data protection from endpoint to cloud - Exposure Management: Understand risk to stop breaches - Charlotte AI: Powering the next evolution of the SOC ### What Do G2 Reviewers Say About CrowdStrike Falcon Endpoint Protection Platform? *AI-generated summary from verified user reviews* **Pros:** - Users love the **lightweight performance and powerful threat detection** of CrowdStrike Falcon, enhancing visibility without slowing down systems. - Users value the **powerful threat detection** capabilities of CrowdStrike Falcon, noting its effectiveness without compromising system performance. - Users appreciate the **ease of use** of CrowdStrike Falcon, noting its lightweight nature and efficient system performance. - Users value the **advanced real-time threat protection** of CrowdStrike Falcon, ensuring high security with minimal system impact. - Users appreciate the **real-time detection capabilities** of CrowdStrike Falcon, effectively stopping modern attacks with minimal false positives. **Cons:** - Users consider CrowdStrike Falcon's **high cost** a barrier, particularly for smaller teams needing advanced features. - Users find the **initial complexity and steep learning curve** of CrowdStrike Falcon challenging, especially for non-technical individuals. - Users find the **initial complexity and steep learning curve** of CrowdStrike Falcon challenging, especially for non-technical staff. - Users find the **limited features** without additional licensing to be a barrier for smaller organizations. - Users find that **pricing can be a barrier** for smaller organizations due to additional licensing for advanced features. #### What Are Recent G2 Reviews of CrowdStrike Falcon Endpoint Protection Platform? **"[Top-Notch Security with Easy Deployment](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12651719)"** **Rating:** 5.0/5.0 stars *— Nihal J.* [Read full review](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12651719) --- **"[XDR detection](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12811105)"** **Rating:** 5.0/5.0 stars *— Suraj P.* [Read full review](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12811105) --- #### What Are G2 Users Discussing About CrowdStrike Falcon Endpoint Protection Platform? - [How does Falcon prevent work?](https://www.g2.com/discussions/how-does-falcon-prevent-work) - 1 comment - [Does CrowdStrike offer MFA?](https://www.g2.com/discussions/does-crowdstrike-offer-mfa) - 1 comment - [What is OverWatch in CrowdStrike?](https://www.g2.com/discussions/what-is-overwatch-in-crowdstrike) - 1 comment ### 2. [Tines](https://www.g2.com/products/tines/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 392 **Why buyers love it?:** Looking at Tines through G2 reviews, I see a SOAR platform that puts automation directly in the hands of SOC analysts. The no-code workflow builder, strong integrations, and speed of deployment are consistently called out as strengths. Some reviewers mention that complex workflows still require thoughtful design and that pricing scales with usage. It tends to fit security teams aiming to automate workflows without heavy engineering lift. ### What Do G2 Reviewers Say About Tines? *AI-generated summary from verified user reviews* **Pros:** - Users find Tines' **intuitive interface** and libraries of automations make it extremely easy to use for GRC tasks. - Users value the **flexibility and ease of automation** in Tines, enhancing collaboration and efficiency in workflows. - Users commend Tines for its **exceptional customer support** , highlighting responsiveness and proactive issue resolution that enhance the experience. - Users appreciate the **ease of use and rapid implementation** of Tines, enhancing team efficiency and workflow automation. - Users enjoy the **time-saving automation** features of Tines, allowing teams to focus on more strategic activities efficiently. **Cons:** - Users experience a **difficult learning curve** with Tines, particularly when adapting to complex automation workflows and change management. - Users feel the **missing features** in Tines hinder initial onboarding and may lead to confusion in development. - Users note a **lack of features** in Tines, affecting the overall experience and requiring further development. - Users find the **complexity of building and managing automations** in Tines to be overwhelming without clear strategies in place. - Users note that **difficult learning** curves in Tines hinder usability, especially for those new to automation tools. #### Key Features - Resolution Guidance - Incident Reports - Workflow Management - Workflow Automation - Security Orchestration #### What Are Recent G2 Reviews of Tines? **"[AI orchestration with Drag-and-Drop development tool](https://www.g2.com/survey_responses/tines-review-12620879)"** **Rating:** 4.5/5.0 stars *— Dinesh K.* [Read full review](https://www.g2.com/survey_responses/tines-review-12620879) --- **"[Streamlined Automation, Minimal Coding Required](https://www.g2.com/survey_responses/tines-review-12640960)"** **Rating:** 5.0/5.0 stars *— Shubham B.* [Read full review](https://www.g2.com/survey_responses/tines-review-12640960) --- #### What Are G2 Users Discussing About Tines? - [How do you use Tines?](https://www.g2.com/discussions/how-do-you-use-tines) - [Is tines a soar?](https://www.g2.com/discussions/is-tines-a-soar) - 1 comment - [What does Tines do?](https://www.g2.com/discussions/what-does-tines-do) - 1 comment ### 3. [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 272 **Product Description:** Microsoft Sentinel lets you see and stop threats before they cause harm, with SIEM reinvented for a modern world. Microsoft Sentinel is your birds-eye view across the enterprise. Put the cloud and large-scale intelligence from decades of Microsoft security experience to work. Make your threat detection and response smarter and faster with artificial intelligence (AI). Eliminate security infrastructure setup and maintenance, and elastically scale to meet your security needs—while reducing IT costs. With Microsoft Sentinel, you can: - Collect data at cloud scale—across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds - Detect previously uncovered threats and minimize false positives using analytics and unparalleled threat intelligence from Microsoft - Investigate threats with AI and hunt suspicious activities at scale, tapping into decades of cybersecurity work at Microsoft -Respond to incidents rapidly with built-in orchestration and automation of common tasks ### What Do G2 Reviewers Say About Microsoft Sentinel? *AI-generated summary from verified user reviews* **Pros:** - Users value the **seamless integration with Azure** in Microsoft Sentinel, enhancing visibility and reducing onboarding effort. - Users value the **easy integrations** of Microsoft Sentinel, enjoying seamless connections within the Microsoft ecosystem. - Users value the **seamless integration and scalability** of Microsoft Sentinel, enhancing security operations with minimal effort. - Users value the **seamless integration** of Microsoft Sentinel with Azure and Microsoft tools, enhancing efficiency and visibility. - Users value the **seamless integration support** of Microsoft Sentinel, enhancing efficiency with Microsoft services and tools. **Cons:** - Users highlight the **high costs** associated with Microsoft Sentinel, especially as data ingestion increases significantly. - Users find **complex implementation** of Microsoft Sentinel challenging, impacting cost management and integration with existing tools. - Users face a **complex setup** with Microsoft Sentinel, struggling with costs, KQL learning curve, and integrations. - Users experience **inefficient alerts** that lead to alert fatigue and complicate the process of finding relevant rules. - Users face **integration issues** with Microsoft Sentinel, especially when connecting to legacy systems and third-party tools. #### What Are Recent G2 Reviews of Microsoft Sentinel? **"[Strong Centralized Visibility and Scalable Detection for Faster SOC Response](https://www.g2.com/survey_responses/microsoft-sentinel-review-12823175)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/microsoft-sentinel-review-12823175) --- **"[Centralized Visibility with Smooth Integration](https://www.g2.com/survey_responses/microsoft-sentinel-review-12626167)"** **Rating:** 4.0/5.0 stars *— Anas M.* [Read full review](https://www.g2.com/survey_responses/microsoft-sentinel-review-12626167) --- #### What Are G2 Users Discussing About Microsoft Sentinel? - [What is Microsoft Sentinel used for?](https://www.g2.com/discussions/what-is-microsoft-sentinel-used-for) - 3 comments, 2 upvotes - [Why should I use Azure Sentinel?](https://www.g2.com/discussions/why-should-i-use-azure-sentinel) - 1 comment - [Which feature provides the extended detection and response capabilities of Azure Sentinel?](https://www.g2.com/discussions/which-feature-provides-the-extended-detection-and-response-capabilities-of-azure-sentinel) ### 4. [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 562 **Why buyers love it?:** From what I see in KnowBe4 PhishER’s G2 reviews, the core value is turning user-reported phishing emails into structured, automated triage workflows. Users consistently highlight customizable phishing tests, the safe review environment for admins, and the PhishRIP feature for removing malicious emails from inboxes. I do notice a learning curve in the interface and the need for careful setup of advanced rules. It tends to fit organizations looking to operationalize phishing response within security awareness programs. ### What Do G2 Reviewers Say About KnowBe4 PhishER/PhishER Plus? *AI-generated summary from verified user reviews* **Pros:** - Users value the **customized phishing tests** and user-friendly reporting features of KnowBe4 PhishER/PhishER Plus for enhanced security. - Users value the **proactive email threat response** of KnowBe4 PhishER, effectively enhancing security and quick threat mitigation. - Users appreciate the **automation capabilities** of KnowBe4 PhishER, enabling timely responses and efficient threat management. - Users value the **robust security features** of KnowBe4 PhishER, enabling effective threat detection and fast incident response. - Users appreciate the **ease of use** of KnowBe4 PhishER, finding it simple and effective for phishing responses. **Cons:** - Users frequently face **false positives** that hinder automation and lead to time-consuming manual reviews for legitimate threats. - Users find the **ineffective email security** of PhishER frustrating, as it fails to auto-quarantine confirmed phishing emails. - Users find the **email management confusing** , with challenges in reporting, automation consistency, and selection processes complicating their workflow. - Users find the **learning curve intimidating** for setting up PhishER/PhishER Plus without assistance, complicating initial usage. - Users find the **setup difficulty** challenging, often requiring additional support and time to achieve optimal configuration. #### Key Features - Resolution Automation - Incident Logs - Incident Case Management - Workflow Mapping - Security Orchestration #### What Are Recent G2 Reviews of KnowBe4 PhishER/PhishER Plus? **"[User friendly and great support!](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7661687)"** **Rating:** 4.0/5.0 stars *— Scott W.* [Read full review](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7661687) --- **"[PHishER is a great product.](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7661590)"** **Rating:** 4.5/5.0 stars *— Derek D.* [Read full review](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7661590) --- #### What Are G2 Users Discussing About KnowBe4 PhishER/PhishER Plus? - [What is phishing explain with example?](https://www.g2.com/discussions/what-is-phishing-explain-with-example) - [Is KnowBe4 com legit?](https://www.g2.com/discussions/is-knowbe4-com-legit) - 2 comments - [What is KnowBe4 Phish?](https://www.g2.com/discussions/what-is-knowbe4-phish) - 1 comment ### 5. [IBM QRadar SIEM](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 280 **Why buyers love it?:** IBM QRadar SIEM, based on G2 feedback, comes through as a traditional enterprise-grade SIEM built for large-scale environments. I see it positioned for threat detection, investigation, and response within mature security operations. Deployment complexity, integration effort, and pricing aligned with enterprise data volumes are consistent expectations. It tends to fit large organizations already operating within IBM’s security ecosystem. #### Key Features - Resolution Guidance - Incident Reports - Incident Alerts - Asset Management - Automated Response #### What Are Recent G2 Reviews of IBM QRadar SIEM? **"[It’s very good tool for monitoring the alerts](https://www.g2.com/survey_responses/ibm-qradar-siem-review-4779252)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/ibm-qradar-siem-review-4779252) --- **"[QRadar the best SIEM](https://www.g2.com/survey_responses/ibm-qradar-siem-review-10387193)"** **Rating:** 4.5/5.0 stars *— Simeone C.* [Read full review](https://www.g2.com/survey_responses/ibm-qradar-siem-review-10387193) --- ### 6. [ServiceNow Security Operations](https://www.g2.com/products/servicenow-security-operations/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 64 **Product Description:** ServiceNow Security Operations is a sophisticated software solution designed to enhance threat and vulnerability management as well as incident response for organizations. By leveraging artificial intelligence, this platform empowers security teams to operate more efficiently and effectively, allowing for streamlined collaboration across IT, security, and risk management departments. The primary goal of ServiceNow Security Operations is to simplify complex security processes while minimizing risks associated with cybersecurity threats. Targeted at security teams within organizations of various sizes, ServiceNow Security Operations addresses the need for a cohesive approach to managing security incidents and vulnerabilities. It is particularly beneficial for organizations that utilize multiple security tools, as it integrates security and vulnerability data from these existing systems. This integration enables teams to respond to threats more rapidly by automating critical workflows and processes, thus reducing the manual effort traditionally required in incident response. Key features of ServiceNow Security Operations include intelligent workflows that automate routine tasks, allowing security professionals to focus on more strategic initiatives. The platform’s AI-driven capabilities facilitate the automatic correlation of threat intelligence from diverse sources, such as the MITRE ATT&CK framework. This feature enhances situational awareness and enables teams to prioritize threats effectively based on real-time data. Additionally, the ability to take action within other security or IT management tools from a centralized console streamlines operations, ensuring that teams can respond to incidents without unnecessary delays. Moreover, the use of digital security workflows and orchestration significantly accelerates tasks such as analysis, prioritization, and remediation. By automating these processes, organizations can not only improve their response times but also enhance their overall cybersecurity posture. The integration of AI-driven automation within the ServiceNow AI Platform® further strengthens the platform's capabilities, enabling organizations to drive cyber resilience and reduce their exposure to potential threats. In summary, ServiceNow Security Operations is a comprehensive solution that addresses the complexities of modern cybersecurity challenges. By automating and simplifying threat and vulnerability management, it empowers security teams to respond more effectively, thereby enhancing the overall security framework of an organization. ### What Do G2 Reviewers Say About ServiceNow Security Operations? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **remarkable integration capabilities** of ServiceNow Security Operations, enhancing productivity and workflow efficiency. - Users value the **seamless integration support** of ServiceNow Security Operations, enhancing productivity and incident management efficiency. - Users value the **ease of use** in setting up and integrating ServiceNow Security Operations for improved efficiency. - Users value the **remarkable integration capabilities** of ServiceNow Security Operations for efficient security incident management. - Users appreciate the **end-to-end management of incidents** in ServiceNow Security Operations, streamlining their security processes effectively. **Cons:** - Users find the **difficult setup** and complex licensing model of ServiceNow Security Operations challenging and costly. - Users face **integration issues** with ServiceNow Security Operations, citing challenges in setup and limited direct connections. - Users find the **licensing issues** in ServiceNow Security Operations restrictive, impacting playbook access and overall cost-efficiency. - Users face **complexity in building playbooks** within ServiceNow Security Operations, making the setup and process challenging. - Users find it challenging with **difficult customization** in ServiceNow Security Operations, especially for building playbooks effectively. #### What Are Recent G2 Reviews of ServiceNow Security Operations? **"[Strong platform for centralized security operations and incident response](https://www.g2.com/survey_responses/servicenow-security-operations-review-12737410)"** **Rating:** 4.5/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/servicenow-security-operations-review-12737410) --- **"[Centralized, Automated Security Workflows with ServiceNow Security Operations](https://www.g2.com/survey_responses/servicenow-security-operations-review-12823627)"** **Rating:** 4.5/5.0 stars *— Himanshu J.* [Read full review](https://www.g2.com/survey_responses/servicenow-security-operations-review-12823627) --- #### What Are G2 Users Discussing About ServiceNow Security Operations? - [What is ServiceNow sir?](https://www.g2.com/discussions/what-is-servicenow-sir) - [What is service now in cyber security?](https://www.g2.com/discussions/what-is-service-now-in-cyber-security) - [What are the typical functions of the Security Operations Center SOC analysts?](https://www.g2.com/discussions/what-are-the-typical-functions-of-the-security-operations-center-soc-analysts) ### 7. [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 195 **Product Description:** SentinelOne (NYSE:S) is pioneering autonomous cybersecurity to prevent, detect, and respond to cyber attacks faster and with higher accuracy than ever before. The Singularity Platform protects and empowers leading global enterprises with real-time visibility, cross-platform correlation, and AI-powered response across endpoints, cloud workloads and containers, network-connected (IoT) devices and identity-centric attack surfaces. To learn more, visit www.sentinelone.com or follow us at @SentinelOne, on LinkedIn or Facebook. Over 9,250 customers, including 4 of the Fortune 10, hundreds of the Global 2000, prominent governments, healthcare providers, and educational institutions, trust SentinelOne to bring their defenses into the future, gaining more capability with less complexity. SentinelOne is a Leader in the Gartner Magic Quadrant for Endpoint Protection Platforms, and is a go-to platform across all customer profiles, as highlighted in Gartner’s Critical Capabilities report. SentinelOne continues to prove its industry-leading capabilities in the MITRE Engenuity ATT&CK® Evaluation, with 100% protection detection, 88% less noise, and zero delays in the 2024 MITRE ATT&CK Engenuity evaluations, demonstrating our dedication to keeping our customers ahead of threats from every vector. ### What Do G2 Reviewers Say About SentinelOne Singularity Endpoint? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of setup** for SentinelOne Singularity Endpoint, enabling smooth integration and daily operation. - Users appreciate the **rapid alerts and detailed insights** provided by SentinelOne Singularity Endpoint, enhancing overall security effectiveness. - Users praise the **quick and effective threat detection** of SentinelOne Singularity, ensuring seamless protection without manual intervention. - Users commend the **excellent customer support** offered by SentinelOne, aiding both deployment and ongoing assistance. - Users appreciate the **real-time threat monitoring** of SentinelOne Singularity Endpoint, enhancing their security effortlessly and efficiently. **Cons:** - Users find the **learning curve steep** , as the interface is complicated and advanced options are not easily accessible. - Users find SentinelOne's interface **not user-friendly** , especially for newcomers, leading to confusion and performance issues. - Users report **slow performance** issues with SentinelOne Singularity, which affects the overall user experience significantly. - Users find the **complexity** of SentinelOne Singularity Endpoint challenging, especially for newcomers and customization efforts. - Users find the **difficult configuration** of SentinelOne Singularity challenging, especially for those unfamiliar with its features. #### What Are Recent G2 Reviews of SentinelOne Singularity Endpoint? **"[Strong - Reliable Endpoint Protection with Automation](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-12210547)"** **Rating:** 5.0/5.0 stars *— Harshul S.* [Read full review](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-12210547) --- **"[Autonomous Protection, Robust Security for Energy-Critical Systems](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-12707750)"** **Rating:** 5.0/5.0 stars *— Viral S.* [Read full review](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-12707750) --- #### What Are G2 Users Discussing About SentinelOne Singularity Endpoint? - [How does Sentinel one work?](https://www.g2.com/discussions/sentinelone-singularity-how-does-sentinel-one-work) - [How does Sentinel one work?](https://www.g2.com/discussions/how-does-sentinel-one-work) - [Is SentinelOne an antivirus?](https://www.g2.com/discussions/sentinelone-singularity-is-sentinelone-an-antivirus) ### 8. [Splunk Enterprise Security](https://www.g2.com/products/splunk-enterprise-security/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 222 **Why buyers love it?:** Splunk Enterprise Security, in my read of G2 sentiment, continues to stand out for its depth in handling security data. Users consistently point to its powerful search language, extensive integrations, and flexible dashboards. At the same time, licensing costs and setup complexity are recurring considerations. It tends to fit enterprises managing large-scale security telemetry that need advanced search and analysis capabilities. ### What Do G2 Reviewers Say About Splunk Enterprise Security? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **strong integration with multiple systems** , enhancing visibility and streamlining security operations effectively. - Users value the **deep visibility and actionable alerts** provided by Splunk Enterprise Security for efficient incident response. - Users value the **responsive customer support** provided by Splunk, enhancing the overall experience and satisfaction. - Users value the **comprehensive and customizable dashboards** in Splunk Enterprise Security, enhancing visibility and threat prioritization. - Users find Splunk Enterprise Security to be **user-friendly and easily configurable** , streamlining workflows and log management. **Cons:** - Users find Splunk Enterprise Security **expensive at scale** , as costs can escalate significantly with increased data ingestion. - Users find the **complex setup** of Splunk Enterprise Security can be resource-intensive and time-consuming without proper planning. - Users face **integration issues** with Splunk Enterprise Security, requiring expert help and time-consuming onboarding processes. - Users note that **Splunk Enterprise Security can demand heavy resource requirements** for optimal performance and configurations. - Users find the **complex configuration** of Splunk Enterprise Security can demand significant tuning and planning for optimal performance. #### Key Features - Activity Monitoring - Event Management - Threat Intelligence #### What Are Recent G2 Reviews of Splunk Enterprise Security? **"[Splunk ES- Scalable SIEM for Large Enterprise](https://www.g2.com/survey_responses/splunk-enterprise-security-review-11628821)"** **Rating:** 4.5/5.0 stars *— Naushad T.* [Read full review](https://www.g2.com/survey_responses/splunk-enterprise-security-review-11628821) --- **"[Powerful Visibility and Investigations with Splunk Enterprise Security](https://www.g2.com/survey_responses/splunk-enterprise-security-review-12695107)"** **Rating:** 4.0/5.0 stars *— Akil S.* [Read full review](https://www.g2.com/survey_responses/splunk-enterprise-security-review-12695107) --- #### What Are G2 Users Discussing About Splunk Enterprise Security? - [What is Splunk User Behavior Analytics used for?](https://www.g2.com/discussions/what-is-splunk-user-behavior-analytics-used-for) - [What does Splunk Enterprise do?](https://www.g2.com/discussions/splunk-enterprise-security-what-does-splunk-enterprise-do) - [What is the difference between Splunk Enterprise and Splunk Enterprise Security?](https://www.g2.com/discussions/what-is-the-difference-between-splunk-enterprise-and-splunk-enterprise-security) - 1 comment ### 9. [Cynet](https://www.g2.com/products/cynet/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 208 **Why buyers love it?:** Across Cynet reviews, what stands out to me is the consolidation of multiple security layers into one platform. Users frequently credit the combination of EPP, EDR, XDR, and managed detection and response, along with a unified dashboard and automated actions. Some enterprise-grade customization gaps are mentioned. It tends to fit small to mid-sized teams that want full coverage without stitching together multiple tools. ### What Do G2 Reviewers Say About Cynet? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Cynet, appreciating its comprehensive features and straightforward operation. - Users appreciate the **unified platform** of Cynet, which effortlessly integrates EPP, EDR, and MDR in one dashboard. - Users value Cynet for its **effective threat detection** , ensuring robust security and prompt support when needed. - Users appreciate the **exceptional customer support** of Cynet, highlighting its reliability and effectiveness during deployment. - Users value the **effective threat monitoring and blocking** capabilities of Cynet, ensuring robust cybersecurity management. **Cons:** - Users face **limited customization** options, feeling restricted in reporting and third-party integrations for their specific needs. - Users find **feature limitations** in customization and integrations, impacting their overall experience with Cynet. - Users find the **lack of customization** options frustrating, needing more flexibility to meet reporting requirements effectively. - Users note **limited features** in Cynet, particularly in customization options and third-party integrations, impacting their experience. - Users feel the **missing features** in Cynet, like web filtering and firewall management, limit its overall effectiveness. #### Key Features - Resolution Automation - Incident Reports - Asset Management - System Isolation - Automated Remediation #### What Are Recent G2 Reviews of Cynet? **"[Effective Protection with Usability Issues](https://www.g2.com/survey_responses/cynet-review-11387686)"** **Rating:** 4.0/5.0 stars *— Andrea B.* [Read full review](https://www.g2.com/survey_responses/cynet-review-11387686) --- **"[Net Protection with Cynet: Effective and Versatile](https://www.g2.com/survey_responses/cynet-review-12469096)"** **Rating:** 4.5/5.0 stars *— Cristiano Fratini F.* [Read full review](https://www.g2.com/survey_responses/cynet-review-12469096) --- #### What Are G2 Users Discussing About Cynet? - [What is Cynet 360 AutoXDR™ used for?](https://www.g2.com/discussions/what-is-cynet-360-autoxdr-used-for) - [What is cynet XDR?](https://www.g2.com/discussions/what-is-cynet-xdr) - 1 comment - [What is cynet used for?](https://www.g2.com/discussions/what-is-cynet-used-for) - 1 comment ### 10. [Rapid7 Next-Gen SIEM](https://www.g2.com/products/rapid7-next-gen-siem/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 67 **Product Description:** Rapid7 InsightIDR is a SaaS SIEM for modern threat detection and response. InsightIDR enables security analysts to work more efficiently and effectively, by unifying diverse data sources, providing early and reliable out of the box detections, and delivering rich visual investigations and automation to expedite response. With a lightweight cloud deployment and intuitive UI and onboarding experience, InsightIDR customers recognize an accelerated return on their investment and start seeing valuable insights from Day 1. With InsightIDR, teams can advance their threat detection and response program without adding headcount. ### What Do G2 Reviewers Say About Rapid7 Next-Gen SIEM? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Rapid7 Next-Gen SIEM, especially for log viewing and integration. - Users appreciate the **easy integrations** of Rapid7 Next-Gen SIEM, benefiting from seamless connections to various third-party tools. - Users appreciate the **easy integrations** with third-party tools, enhancing functionality and streamlining security operations. - Users highly value the **seamless integration of UEBA and deception tools** for efficient lateral movement detection. - Users appreciate the **visibility across log sets** with Rapid7 Next-Gen SIEM, enhancing clarity in alerts and network monitoring. **Cons:** - Users find the tool to be **too limited** compared to larger competitors, impacting alert creation and functionality. - Users find the **alerting issues** make it challenging to create and manage effective alerts efficiently. - Users find the **limited alert management** capabilities make it challenging to create and set up effective alerts. - Users find the **difficult customization** of Rapid7 Next-Gen SIEM limits their ability to effectively create alerts. - Users find the **difficult setup** of Rapid7 Next-Gen SIEM a barrier to creating effective alerts and patterns. #### What Are Recent G2 Reviews of Rapid7 Next-Gen SIEM? **"[Easiest SIEM Implementation with Transparent Pricing](https://www.g2.com/survey_responses/rapid7-next-gen-siem-review-12182908)"** **Rating:** 5.0/5.0 stars *— Joevanne V.* [Read full review](https://www.g2.com/survey_responses/rapid7-next-gen-siem-review-12182908) --- **"[Intuitive, High-Performance SIEM with Great Support and Cost-Effective Value](https://www.g2.com/survey_responses/rapid7-next-gen-siem-review-12711350)"** **Rating:** 4.5/5.0 stars *— Nihal J.* [Read full review](https://www.g2.com/survey_responses/rapid7-next-gen-siem-review-12711350) --- #### What Are G2 Users Discussing About Rapid7 Next-Gen SIEM? - [What is InsightIDR used for?](https://www.g2.com/discussions/what-is-insightidr-used-for) - [What is rapid7 InsightVM?](https://www.g2.com/discussions/what-is-rapid7-insightvm) - [Is rapid7 a SIEM?](https://www.g2.com/discussions/is-rapid7-a-siem) ### 11. [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 384 **Why buyers love it?:** What emerges from Sumo Logic’s G2 reviews is strong real-time visibility across environments. Users highlight features like Live Tail for streaming logs and LogReduce for faster investigations, along with broad integrations. The query language and cost at higher data volumes show up as common challenges. It tends to fit teams that rely heavily on log analytics for operations and incident response. ### What Do G2 Reviewers Say About Sumo Logic? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with Sumo Logic, enhancing their experience with intuitive implementation and integrations. - Users value the **powerful and accessible log management** of Sumo Logic, enabling quick analysis and visualizations. - Users appreciate the **ease of use and helpful documentation** of Sumo Logic, enhancing their data analysis experience. - Users value the **real-time monitoring** capabilities of Sumo Logic, enabling efficient and flexible log management and analysis. - Users value the **powerful accessibility** of Sumo Logic, enabling quick data transformation and insightful visualizations. **Cons:** - Users find the **difficult learning curve** of Sumo Logic challenging, especially for beginners navigating advanced features. - Users find the **learning curve steep** , especially for beginners, making advanced features challenging to master. - Users find a **steep learning difficulty** when using Sumo Logic due to its complex query language and technical requirements. - Users find Sumo Logic to be **expensive** , particularly when considering the associated costs of scaling and ingestion volume. - Users experience **slow performance** with Sumo Logic, including delays in alerts and cumbersome data loading times. #### What Are Recent G2 Reviews of Sumo Logic? **"[MoBot’s AI-Guided Assistance Makes Observability and Security Workflows a Breeze](https://www.g2.com/survey_responses/sumo-logic-review-12625529)"** **Rating:** 5.0/5.0 stars *— Sudhakar I.* [Read full review](https://www.g2.com/survey_responses/sumo-logic-review-12625529) --- **"[Live Tail and LogReduce Make Real-Time Troubleshooting Fast](https://www.g2.com/survey_responses/sumo-logic-review-12595490)"** **Rating:** 4.0/5.0 stars *— aarti y.* [Read full review](https://www.g2.com/survey_responses/sumo-logic-review-12595490) --- #### What Are G2 Users Discussing About Sumo Logic? - [What is Cloud SOAR used for?](https://www.g2.com/discussions/what-is-cloud-soar-used-for) - 1 comment, 1 upvote - [Is Sumo Logic a SIEM?](https://www.g2.com/discussions/is-sumo-logic-a-siem) - [What is Sumo Logic used for?](https://www.g2.com/discussions/what-is-sumo-logic-used-for) ### 12. [Proofpoint Threat Response Auto-Pull](https://www.g2.com/products/proofpoint-threat-response-auto-pull/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 24 **Product Description:** Proofpoint Threat Response Auto-Pull (TRAP) enables messaging and security administrators the ability to automatically retract threats delivered to employee inboxes and emails that turn malicious after delivery to quarantine. It is also a powerful solution to retract messages sent in error as well as inappropriate, malicious, or emails containing compliance violations and also follows forwarded mail and distribution lists and creates an auditable activity trail. With Proofpoint Threat Response Auto-Pull, you can protect your people, data, and brand from today’s threats by: • Automatically pulling malicious or unwanted messages from an end-users inbox. • Enriching each message by checking every domain and IP address against premium intelligence feeds. • Including built-in reporting, showing stats like: Email quarantine success or failures, email retraction read status, targeting by active directory attribute • Reducing the remediation time needed from hours to minutes. #### What Are Recent G2 Reviews of Proofpoint Threat Response Auto-Pull? **"[TRAP has had a huge impact in reducing our exposure to malicious email](https://www.g2.com/survey_responses/proofpoint-threat-response-auto-pull-review-7473222)"** **Rating:** 5.0/5.0 stars *— Michael B.* [Read full review](https://www.g2.com/survey_responses/proofpoint-threat-response-auto-pull-review-7473222) --- **"[TRAP USER EXPERIENCE](https://www.g2.com/survey_responses/proofpoint-threat-response-auto-pull-review-7799261)"** **Rating:** 5.0/5.0 stars *— louisa A.* [Read full review](https://www.g2.com/survey_responses/proofpoint-threat-response-auto-pull-review-7799261) --- #### What Are G2 Users Discussing About Proofpoint Threat Response Auto-Pull? - [What is Proofpoint Threat Response Auto-Pull used for?](https://www.g2.com/discussions/what-is-proofpoint-threat-response-auto-pull-used-for) ### 13. [Torq AI SOC Platform](https://www.g2.com/products/torq-ai-soc-platform/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 149 **Why buyers love it?:** Torq’s G2 feedback points to flexibility as a defining strength. I notice users highlighting its ability to orchestrate workflows across a wide range of security and IT tools, along with strong customer support and clear dashboards. Documentation and complexity at higher levels come up as areas to watch. It tends to fit SOC teams that want powerful automation without long onboarding cycles. ### What Do G2 Reviewers Say About Torq AI SOC Platform? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Torq AI SOC Platform, allowing seamless automation without coding skills. - Users value the **powerful vulnerability management** capabilities of Torq AI SOC Platform for enhanced security and threat response. - Users love the **simplicity of automation** with Torq AI SOC Platform, enabling quick and effective playbook creation. - Users appreciate the **comprehensive incident tracking and threat detection features** of Torq AI SOC Platform, enhancing security operations. - Users value the **effective threat detection** of Torq, enabling quick response to vulnerabilities through superior network analysis. **Cons:** - Users find the **difficult learning curve** challenging, particularly with complex workflows and unclear documentation. - Users find the **steep learning curve** of Torq AI SOC Platform challenging, making it hard for beginners to adapt. - Users feel the platform lacks **ready-made templates** and more diverse features, hindering ease of use and customization. - Users see **improvement needed** in integrations, flexibility, and customization for better functionality and user experience. - Users find the **poor interface design** unhelpful, making debugging and navigation difficult and frustrating. #### Key Features - Resolution Automation - Incident Logs - Incident Alerts - Workflow Mapping - Security Orchestration #### What Are Recent G2 Reviews of Torq AI SOC Platform? **"[Efficient Automation with Robust Integrations](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12301239)"** **Rating:** 5.0/5.0 stars *— Orlando M.* [Read full review](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12301239) --- **"[Centralized Incident Management That Exceeds Expectations](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12121506)"** **Rating:** 5.0/5.0 stars *— Octave P.* [Read full review](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12121506) --- ### 14. [Palo Alto Cortex XSIAM](https://www.g2.com/products/palo-alto-cortex-xsiam/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 61 **Product Description:** Product Description: Palo Alto Networks' Cortex XSIAM is an AI-driven security operations platform designed to transform traditional Security Operations Centers by integrating and automating key functions such as data centralization, threat detection, and incident response. By leveraging machine learning and automation, it enables organizations to detect and respond to threats more efficiently, reducing manual workloads and improving overall security posture. Key Features and Functionality: - Data Centralization: Aggregates data from various sources into a unified platform, providing comprehensive visibility across the enterprise. - AI-Powered Threat Detection: Utilizes machine learning algorithms to identify anomalies and potential threats in real-time. - Automated Incident Response: Streamlines response processes through automation, enabling rapid mitigation of security incidents. - Integrated SOC Capabilities: Combines functions such as Extended Detection and Response , Security Orchestration, Automation, and Response , Attack Surface Management , and Security Information and Event Management into a cohesive platform, eliminating the need for multiple disparate tools. - Scalability: Designed to handle large volumes of data and adapt to the evolving needs of modern enterprises. Primary Value and Problem Solved: Cortex XSIAM addresses the challenges of disjointed data, weak threat defense, and heavy reliance on manual work in traditional SOCs. By centralizing data and automating security operations, it simplifies processes, enhances threat detection accuracy, and accelerates incident response times. This transformation enables organizations to proactively outpace threats, reduce operational costs, and achieve a more robust security posture. ### What Do G2 Reviewers Say About Palo Alto Cortex XSIAM? *AI-generated summary from verified user reviews* **Pros:** - Users find Palo Alto Cortex XSIAM to be **user-friendly** , enhancing their experience with easy implementation and effective threat detection. - Users value the **effective threat detection** capabilities of Palo Alto Cortex XSIAM, identifying both known and unknown threats efficiently. - Users value the **easy integration** of Palo Alto Cortex XSIAM with multiple systems, enhancing operational efficiency significantly. - Users value the **advanced detection and response capabilities** of Palo Alto Cortex XSIAM for enhancing cybersecurity effectiveness. - Users appreciate the **user-friendly dashboard** and easy offense writing in Palo Alto Cortex XSIAM, enhancing usability. **Cons:** - Users find the solution to be **significantly more expensive** than competitors, making it a costly investment overall. - Users find the **difficult learning** curve of Palo Alto Cortex XSIAM frustrating, impacting overall usability and adoption. - Users find the **complexity** of Palo Alto Cortex XSIAM overwhelming, requiring advanced skills for effective deployment and maintenance. - Users face **integration issues** with Palo Alto Cortex XSIAM, leading to complications and inefficiencies in their workflows. - Users find the **UX lacking** , with limited features and complications in searching and reporting functionality. #### What Are Recent G2 Reviews of Palo Alto Cortex XSIAM? **"[Data Automation, and AI Analytics for Faster Incident Response](https://www.g2.com/survey_responses/palo-alto-cortex-xsiam-review-12675702)"** **Rating:** 4.5/5.0 stars *— Ahmad O.* [Read full review](https://www.g2.com/survey_responses/palo-alto-cortex-xsiam-review-12675702) --- **"[Palo Alto Cortex XSIAM Streamlines SOC Work with Smart Noise Reduction and Automation](https://www.g2.com/survey_responses/palo-alto-cortex-xsiam-review-12626074)"** **Rating:** 5.0/5.0 stars *— Rohan K.* [Read full review](https://www.g2.com/survey_responses/palo-alto-cortex-xsiam-review-12626074) --- #### What Are G2 Users Discussing About Palo Alto Cortex XSIAM? - [What is IBM Security ReaQta used for?](https://www.g2.com/discussions/what-is-ibm-security-reaqta-used-for) - [What does QRadar stand for?](https://www.g2.com/discussions/what-does-qradar-stand-for) - 1 comment, 1 upvote - [How do I use IBM QRadar?](https://www.g2.com/discussions/how-do-i-use-ibm-qradar) - 1 comment ### 15. [IBM QRadar SOAR](https://www.g2.com/products/ibm-qradar-soar/reviews) **Average Rating:** 4.0/5.0 **Total Reviews:** 25 **Product Description:** IBM QRadar® SOAR is designed to help your security team respond to cyberthreats with confidence, automate with intelligence and collaborate with consistency. It guides your team in resolving incidents by codifying established incident response processes into dynamic playbooks. The open and agnostic platform helps accelerate and orchestrate their response by automating actions with intelligence and integrating with other security tools. IBM QRadar SOAR is available on AWS Marketplace. #### What Are Recent G2 Reviews of IBM QRadar SOAR? **"[Analyze Soar Qradar](https://www.g2.com/survey_responses/ibm-qradar-soar-review-9842312)"** **Rating:** 5.0/5.0 stars *— Aparecido A.* [Read full review](https://www.g2.com/survey_responses/ibm-qradar-soar-review-9842312) --- **"[IBM Security QRadar SOAR](https://www.g2.com/survey_responses/ibm-qradar-soar-review-9696782)"** **Rating:** 4.5/5.0 stars *— Prashanth K.* [Read full review](https://www.g2.com/survey_responses/ibm-qradar-soar-review-9696782) --- ### 16. [CYREBRO](https://www.g2.com/products/cyrebro/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 128 **Product Description:** CYREBRO is an AI-native Managed Detection and Response solution, providing the core foundation and capabilities of a state-level Security Operations Center delivered through its cloud-based, interactive SOC Platform. CYREBRO rapidly detects, analyzes, investigates and responds to cyber threats, for businesses of all sizes. ### What Do G2 Reviewers Say About CYREBRO? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of CYREBRO impressive, with intuitive navigation and quick responses enhancing their experience. - Users appreciate the **quick and responsive customer support** that enhances their experience with CYREBRO's services. - Users value the **accurate and actionable alerts** from CYREBRO, enhancing incident management and response efficiency. - Users value the **effective alerts** from CYREBRO, highlighting their accuracy and helpfulness in incident management. - Users appreciate the **intuitive dashboard usability** of CYREBRO for efficient monitoring and quick access to vital information. **Cons:** - Users often face **update issues** with CYREBRO, including overwhelming alerts and connectivity problems that hinder efficiency. - Users face significant **communication issues** with Cyrebro due to slow support responses and vague initial details. - Users report **poor customer support** , citing slow response times and insufficient assistance from the SOC team during incidents. - Users report **dashboard issues** , including connectivity problems and missing features that hinder their experience with CYREBRO. - Users report experiencing **ineffective alerts** , with overwhelming volumes and vague details requiring additional support for clarity. #### What Are Recent G2 Reviews of CYREBRO? **"[An honest opinion on Cyrebro](https://www.g2.com/survey_responses/cyrebro-review-11259267)"** **Rating:** 4.0/5.0 stars *— Jayme M.* [Read full review](https://www.g2.com/survey_responses/cyrebro-review-11259267) --- **"[My experience with Cyrebro has been average, it hasn't been bad but not excellent either.](https://www.g2.com/survey_responses/cyrebro-review-7695729)"** **Rating:** 4.0/5.0 stars *— felipe f.* [Read full review](https://www.g2.com/survey_responses/cyrebro-review-7695729) --- #### What Are G2 Users Discussing About CYREBRO? - [What is CYREBRO used for?](https://www.g2.com/discussions/what-is-cyrebro-used-for) - 1 comment, 1 upvote ### 17. [LogRhythm SIEM](https://www.g2.com/products/exabeam-logrhythm-siem/reviews) **Average Rating:** 4.2/5.0 **Total Reviews:** 137 **Product Description:** Rapidly deploy LogRhythm SIEM, the leading self-hosted SIEM, to secure your organization with powerful detections, synchronized threat intelligence, automated workflows, and achieve faster, more accurate threat detection, investigation, and response (TDIR). #### What Are Recent G2 Reviews of LogRhythm SIEM? **"[LogRhythm SIEM - Best Solution In Market](https://www.g2.com/survey_responses/logrhythm-siem-review-11463953)"** **Rating:** 5.0/5.0 stars *— Vishwa K.* [Read full review](https://www.g2.com/survey_responses/logrhythm-siem-review-11463953) --- **"[More than a SIEM](https://www.g2.com/survey_responses/logrhythm-siem-review-10516628)"** **Rating:** 5.0/5.0 stars *— Verified User in Banking* [Read full review](https://www.g2.com/survey_responses/logrhythm-siem-review-10516628) --- #### What Are G2 Users Discussing About LogRhythm SIEM? - [What are some SIEM tools?](https://www.g2.com/discussions/what-are-some-siem-tools) - [What does a SIEM platform do?](https://www.g2.com/discussions/what-does-a-siem-platform-do) - [How does Siem LogRhythm work?](https://www.g2.com/discussions/how-does-siem-logrhythm-work) ### 18. [D3 Security](https://www.g2.com/products/d3-security/reviews) **Average Rating:** 4.2/5.0 **Total Reviews:** 64 **Product Description:** D3 stands at the forefront of AI-powered security, providing real-time, autonomous SOC solutions that help organizations stay ahead of cyber threats. By merging autonomous investigation and triage with AI-guided remediation, D3 is delivering AI-powered, human-led cyber security solutions. Morpheus is D3 Security’s fully autonomous SOC solution that triages, investigates, and responds to every alert, 24/7. Morpheus covers 100% of your alerts — no exceptions — so your team never has to choose between chasing false positives or risking a breach. It triages 95% of alerts in under two minutes, integrating seamlessly with any SIEM, XDR, or security stack. Unlike traditional SOAR platforms, Morpheus doesn’t need endless playbook tuning; it can build response workflows on the fly, specific to your security stack. The result? Zero alert fatigue, fewer missed threats, and a dramatic boost in SOC efficiency, powered by a data privacy-friendly and SecOps-focused AI model. #### What Are Recent G2 Reviews of D3 Security? **"[The best security operation platform](https://www.g2.com/survey_responses/d3-security-review-3110773)"** **Rating:** 5.0/5.0 stars *— George K.* [Read full review](https://www.g2.com/survey_responses/d3-security-review-3110773) --- **"[Next Generation SOAR Platform](https://www.g2.com/survey_responses/d3-security-review-7793810)"** **Rating:** 4.5/5.0 stars *— Kristian T.* [Read full review](https://www.g2.com/survey_responses/d3-security-review-7793810) --- ### 19. [guardsix](https://www.g2.com/products/guardsix/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 105 **Product Description:** guardsix is a comprehensive cybersecurity solution designed specifically for Managed Security Service Providers (MSSPs) and Critical National Infrastructure Providers (CNI). guardsix command center, a unified SecOps platform, enables organizations to effectively detect cyberattacks while ensuring compliance with various data regulations. By offering a robust framework for monitoring and managing security events, guardsix addresses the increasing need for advanced threat detection and regulatory adherence in today’s complex digital landscape. guardsix command center stands out by providing complete visibility across IT environments through the integration of multiple security technologies, including Security Information and Event Management (SIEM), Network Detection and Response (NDR), and Security Orchestration, Automation, and Response (SOAR). This integration allows organizations to monitor their systems holistically, ensuring that potential threats are identified and addressed promptly. Additionally, guardsix employs hypergraph technology, which connects detections from diverse sources, enabling users to determine whether an incident is part of a more extensive attack. This capability enhances situational awareness and improves incident response times. One of the key advantages of guardsix is its open, vendor- and platform-agnostic nature, allowing users to choose how and from where to ingest data. This flexibility is crucial for organizations that operate in heterogeneous environments, as it enables them to tailor their security solutions to fit their specific needs. Furthermore, guardsix automatically normalizes data into a common taxonomy, simplifying the analysis and utilization of ingested information. This feature ensures that users can easily derive insights from their data, regardless of its original format or source. guardsix also prioritizes compliance with major regulatory frameworks, including NIS2, Schrems II, HIPAA, GDPR, PCI-DSS, and SOX. By providing centralized logging and reporting capabilities, the platform facilitates adherence to security guidelines such as CERT-In, SOC 2 Type II, and ISO27001. This focus on compliance not only helps organizations avoid potential legal pitfalls but also enhances their overall security posture by ensuring that they meet industry standards and best practices. In summary, guardsix is a versatile cybersecurity solution that empowers MSSPs and CNI providers to detect threats effectively while maintaining compliance with regulatory requirements. Its integration of essential security technologies, flexible data ingestion options, and emphasis on compliance make it a valuable asset for organizations looking to strengthen their cybersecurity defenses. ### What Do G2 Reviewers Say About guardsix? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of GuardSix, finding it simple to navigate and configure effectively. - Users value the **simplicity of Log Management** in LogPoint, finding it easy to use and learn swiftly. - Users commend the **rapid and effective customer support** provided by Logpoint, enhancing their overall experience with the product. - Users value the **easy integrations** of Logpoint, enhancing its adaptability and compatibility with existing tech ecosystems. - Users value the **efficiency** of GuardSix, appreciating its seamless integration and streamlined handling of telemetry and data. **Cons:** - Users criticize the **poor interface design** , finding it difficult to understand and slow in performance. - Users find the **poorly presented logs** and slow interface of guardsix frustrating and lacking essential SIEM functionalities. - Users find the **complex interface** of guardsix challenging, though improvements are anticipated in the near future. - Users find the **interface confusing** , requiring time to understand and causing frustration during use. - Users highlight the **information deficiency** in Guardsix, lacking guidance for optimal design and sizing of devices. #### What Are Recent G2 Reviews of guardsix? **"[Context-Driven SIEM That Enhances Incident Response](https://www.g2.com/survey_responses/guardsix-review-11985484)"** **Rating:** 4.5/5.0 stars *— Simon A.* [Read full review](https://www.g2.com/survey_responses/guardsix-review-11985484) --- **"[Review](https://www.g2.com/survey_responses/guardsix-review-11378057)"** **Rating:** 4.0/5.0 stars *— Ronny K.* [Read full review](https://www.g2.com/survey_responses/guardsix-review-11378057) --- #### What Are G2 Users Discussing About guardsix? - [What is your experience with Logpoint for SIEM, and what do you recommend for new users?](https://www.g2.com/discussions/what-is-your-experience-with-logpoint-for-siem-and-what-do-you-recommend-for-new-users) - [What is LogPoint used for?](https://www.g2.com/discussions/what-is-logpoint-used-for) ## What Is Incident Response Software? [System Security Software](https://www.g2.com/categories/system-security) ## What Software Categories Are Similar to Incident Response Software? - [Threat Intelligence Software](https://www.g2.com/categories/threat-intelligence) - [Security Information and Event Management (SIEM) Software](https://www.g2.com/categories/security-information-and-event-management-siem) - [Endpoint Detection & Response (EDR) Software](https://www.g2.com/categories/endpoint-detection-response-edr) - [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) - [Security Orchestration, Automation, and Response (SOAR) Software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) - [Network Detection and Response (NDR) Software](https://www.g2.com/categories/network-detection-and-response-ndr) - [Extended Detection and Response (XDR) Platforms](https://www.g2.com/categories/extended-detection-and-response-xdr-platforms) --- ## How Do You Choose the Right Incident Response Software? ### What You Should Know About Incident Response Software ### What is Incident Response Software? Incident response software, sometimes called security incident management software, is a security technology used to remediate cybersecurity issues as they arise in real time. These tools discover incidents and alert the relevant IT and security staff to resolve the security issue. Additionally, the tools allow teams to develop workflows, delegate responsibilities, and automate low-level tasks to optimize response time and minimize the impact of security incidents. These tools also document historical incidents and help provide context to the users attempting to understand the root cause to remediate security issues. When new security issues arise, users can take advantage of forensic investigation tools to root out the cause of the incident and see if it will be an ongoing or larger overall issue. Many incident response software also integrate with other security tools to simplify alerting, string together workflows, and provide additional threat intelligence. #### What Types of Incident Response Software Exist? **Pure incident response solutions** Pure incident response solutions are the last line of defense in the security ecosystem. Only once threats go unseen and vulnerabilities are exposed, do incident response systems come into play. Their main focus is facilitating the remediation of compromised accounts, system penetrations, and other security incidents. These products store information related to common and emerging threats while documenting each occurrence for retrospective analysis. Some incident response solutions are also connected to live feeds to gather global information related to emerging threats. **Incident management and response** Incident management products offer many similar administrative features to incident response products, but other tools combine incident management, alerting, and response capabilities. These tools are often used in DevOps environments to document, track, and source security incidents from their emergence to their remediation. **Incident management tracking and service tools** Other incident management tools have more of a service management focus. These tools will track security incidents, but won’t allow users to build security workflows, remediate issues, or provide forensic investigation features to determine the root cause of the incident. ### What are the Common Features of Incident Response Software? Incident response software can provide a wide range of features, but some of the most common include: **Workflow management:** Workflow management features let administrators organize workflows that help guide remediation staff and provide information related to specific situations and incident types. **Workflow automation:** Workflow automation allows teams to streamline the flow of work processes by establishing triggers and alerts that notify and route information to the appropriate people when their action is required within the compensation process. **Incident database:** Incident databases document historical incident activity. Administrators can access and organize data related to incidents to produce reports or make data more navigable. **Incident alerting:** Alerting features inform relevant individuals when incidents happen in real time. Some responses may be automated but users will still be informed. **Incident reporting:** Reporting features produce reports detailing trends and vulnerabilities related to their network and infrastructure. **Incident logs:** Historical incident logs are stored in the incident database and is used for user reference and analytics while remediating security incidents. **Threat intelligence:** Threat intelligence tools, which are often combined with forensic tools, provide an integrated information feed detailing the cybersecurity threats as they’re discovered across the world. This information is gathered either internally or by a third-party vendor and is used to provide further information on remedies. **Security orchestration:** Orchestration refers to the integration of security solutions and automation of processes in a response workflow. **Automated remediation:** Automation addresses security issues in real time and reduces the time spent remedying issues manually. It also helps resolve common network and system security incidents quickly. ### What are the Benefits of Incident Response Software? The main value of incident response technology is an increased ability to discover and resolve cybersecurity incidents. These are a few valuable components of the incident response process. **Threat modeling:** Information security and IT departments can use these tools to gain familiarity with the incident response process and develop workflows before security incident occurrences. This allows companies to stand prepared to quickly discover, resolve, and learn from security incidents and how they impact business-critical systems. **Alerting:** Without proper alerting and communication channels, many security threats can penetrate networks and remain undetected for extended periods. During that time, hackers, internal threat actors, and other cybercriminals can steal sensitive and other business-critical data and wreak havoc on IT systems. Proper alerting and communication can greatly shorten the time necessary to discover, inform relevant staff, and eradicate incidents. **Isolation:** Incident response platforms allow security teams to contain incidents quickly when alerted properly. Isolating infected systems, networks, and endpoints can greatly reduce an incident’s scope of impact. If isolated properly, security professionals can monitor the activity of affected systems to learn more about the threat actors, their capabilities, and their goals. **Remediation** : Remediation is the key to incident response and refers to the actual removal of threats such as malware and escalated privileges, among others. Incident response tools will facilitate the removal and allow teams to verify recovery before reintroducing infected systems or returning to normal operations. **Investigation** : Investigation allows teams and companies to learn more about why they were attacked, how they were attacked, and what systems, applications, and data were negatively impacted. This information can help companies respond to compliance information requests, bolster security in vulnerable areas, and resolve similar, future issues, in less time. ### Who Uses Incident Response Software? **Information security (InfoSec)** **professionals:** InfoSec professionals use incident response software to monitor, alert, and remediate security threats to a company. Using incident response software, InfoSec professionals can automate and quickly scale their response to security incidents, above and beyond what teams can do manually. **IT professionals:** For companies without dedicated information security teams, IT professionals may take on security roles. Professionals with limited security backgrounds may rely on incident response software with the more robust functionality to assist them in identifying threats, their decision making when security incidents arise, and threat remediation. **Incident response service providers:** Practitioners at incident response service providers use incident response software to actively manage their client’s security, as well as other providers of managed security services. ### What are the Alternatives to Incident Response Software? Companies that prefer to string together open-source or other various software tools to achieve the functionality of incident response software can do so with a combination of log analysis, SIEM, intrusion detection systems, vulnerability scanners, backup, and other tools. Conversely, companies may wish to outsource the management of their security programs to managed service providers. [Endpoint detection and response (EDR) software](https://www.g2.com/categories/endpoint-detection-response-edr): They combine both [endpoint antivirus](https://www.g2.com/categories/endpoint-antivirus) and [endpoint management](https://www.g2.com/categories/endpoint-management) solutions to detect, investigate, and remove any malicious software that penetrates a network’s devices.  [Managed detection and response (MDR) software](https://www.g2.com/categories/managed-detection-and-response-mdr): They proactively monitor networks, endpoints, and other IT resources for security incidents.  [Extended detection and response (XDR) software](https://www.g2.com/categories/extended-detection-and-response-xdr-platforms): They are tools used to automate the discovery and remediation of security issues across hybrid systems.  [Incident response services providers](https://www.g2.com/categories/incident-response-services) **:** For companies that do not want to purchase and manage their incident response in-house or develop their open-source solutions, they can employ incident response services providers. [Log analysis software](https://www.g2.com/categories/log-analysis) **:** Log analysis software helps enable the documentation of application log files for records and analytics. [Log monitoring software](https://www.g2.com/categories/log-monitoring) **:** By detecting and alerting users to patterns in these log files, log monitoring software helps solve performance and security issues. [Intrusion detection and prevention systems (IDPS)](https://www.g2.com/categories/intrusion-detection-and-prevention-systems-idps): IDPS is used to inform IT administrators and security staff of anomalies and attacks on IT infrastructure and applications. These tools detect malware, socially engineered attacks, and other web-based threats.  [Security information and event management (SIEM) software](https://www.g2.com/categories/security-information-and-event-management-siem): SIEM software can offer security information alerting, along with centralizing security operations into one platform. However, SIEM software cannot automate remediation practices like some incident response software does, however. For companies that do not want to manage SIEM in-house, they can work with [managed SIEM service providers](https://www.g2.com/categories/managed-siem-services). [Threat intelligence software](https://www.g2.com/categories/threat-intelligence): Threat intelligence software provides organizations with information related to the newest forms of cyber threats like zero-day attacks, new forms of malware, and exploits. Companies may wish to work with [threat intelligence services providers](https://www.g2.com/categories/threat-intelligence-services), as well. [Vulnerability scanner software](https://www.g2.com/categories/vulnerability-scanner): Vulnerability scanners are tools that constantly monitor applications and networks to identify security vulnerabilities. They work by maintaining an up-to-date database of known vulnerabilities, and conduct scans to identify potential exploits. Companies may opt to work with [vulnerability assessment services providers](https://www.g2.com/categories/vulnerability-assessment-services), instead of managing this in-house. [Patch management software](https://www.g2.com/categories/patch-management): Patch management tools are used to ensure that the components of a company’s software stack and IT infrastructure are up to date. They then alert users of necessary updates or execute updates automatically.  [Backup software](https://www.g2.com/categories/backup): Backup software offers protection for business data by copying data from servers, databases, desktops, laptops, and other devices in case user error, corrupt files, or physical disaster render a business’ critical data inaccessible. In the event of data loss from a security incident, data can be restored to its previous state from a backup. #### Software Related to Incident Response Software The following technology families are either closely related to incident response software products or have significant overlap between product functionality. [Security information and event management (SIEM) software](https://www.g2.com/categories/security-information-and-event-management-siem) **:** [SIEM](https://www.g2.com/categories/security-information-and-event-management-siem) platforms go together with incident response solutions. Incident response may be facilitated by SIEM systems but these tools are specifically designed to streamline the remediation process or add investigative capabilities during security workflow processes. Incident response solutions will not provide the same level of compliance maintenance or log storage capabilities but can be used to increase a team’s ability to tackle threats as they emerge. [Data breach notification software](https://www.g2.com/categories/data-breach-notification) **:** [Data breach notification](https://www.g2.com/categories/data-breach-notification) software helps companies document the impacts of data breaches to inform regulatory authorities and notify impacted individuals. These solutions automate and operationalize the data breach notification process to adhere to strict data disclosure laws and privacy regulations within mandated timelines, which in some instances can be as few as 72 hours. [Digital forensics software](https://www.g2.com/categories/digital-forensics) **:** [Digital forensics](https://www.g2.com/categories/digital-forensics) tools are used to investigate and examine security incidents and threats after they’ve occurred. They don’t facilitate the actual remediation of security incidents but they can provide additional information on the source and scope of a security incident. They also may offer more in-depth investigatory information than incident response software. [Security orchestration, automation, and response (SOAR) software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) **:** [SOAR](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) is a segment of the security market focused on automating all low-level security tasks. These tools integrate with a company’s SIEM to gather security information. They then integrate with monitoring and response tools to develop an automated workflow from discovery to resolution. Some incident response solutions will allow for workflow development and automation but don’t have a wide range of integration and automation capabilities of a SOAR platform. [Insider threat management (ITM) software](https://www.g2.com/categories/insider-threat-management-itm): Companies use ITM software to monitor and record the actions of internal system users on their endpoints, such as current and former employees, contractors, business partners, and other permissioned individuals, to protect company assets, such as customer data or intellectual property. ### Challenges with Incident Response Software Software solutions can come with their own set of challenges. The biggest challenge incident response teams may encounter with the software is ensuring that it meets the business’ unique process requirements. **False positives:** Incident response software may identify a threat that turns out to be inaccurate, which is known as a false positive. Acting on false positives can waste company resources, time, and create unnecessary downtime for impacted individuals. **Decision making:** Incident response software can automate remediation to some security threats, however, a security professional with knowledge of the company’s unique environment should weigh in on the decision-making process on how to handle automating these issues. This may require that companies consult with the software vendor and purchase additional professional services for deploying the software solution. Similarly, when designing workflows on who to alert in the event of a security incident and what actions to take and when, these must be designed with the organization’s specific security needs in mind.   **Changes in regulatory compliance:** It is important to stay up to date with changes in regulatory compliance laws, especially concerning data breach notification requirements for who to notify and within what time frame. Companies should also ensure the software provider is providing the necessary updates to the software itself, or work to handle this task operationally. **Insider threats:** Many companies focus on external threats, but may not appropriately plan for threats from insiders like employees, contractors, and others with privileged access. It’s important to ensure the Incident Response solution addresses the company’s unique security risk environment, for both external and internal incidents. ### How to Buy Incident Response Software #### Requirements Gathering (RFI/RFP) for Incident Response Software It is important to gather the company’s requirements before starting the search for an incident response software solution. To have an effective incident response program, the company must utilize the right tools to support their staff and security practices. Things to consider when determining the requirements include: **Enabling staff responsible for using the software:** The team that is tasked with managing this software and the company’s incident response should be heavily involved in gathering requirements and then assessing software solutions.  **Integrations** : The software solution should integrate with the company’s existing software stack. Many vendors provide pre-built integrations with the most common third-party systems. The company must ensure the integrations they require are either offered pre-built by the vendor or can be built with ease. **Usability** : The software should be easy to use for the incident response team. Features they may prefer in an incident response solution include, out-of-the-box workflows for common incidents, no-code automation workflow builders, decision-process visualization, communication tools, and a knowledge sharing center. **Daily volume of threats:** It is important to select an incident response software solution that can meet the company’s level of need. If the volume of security threats received in a day is high, it may be better to select a tool with robust functionality in terms of automating remediation to reduce the burden on staff. For companies experiencing a low volume of threats, they may be able to get by with less robust tools that offer security incident tracking, without much automated remediation functionality. **Applicable regulations:** Users should learn specific privacy, security, data breach notification, and other regulations apply to a business in advance. This may be regulation-driven, like companies operating in regulated industries like healthcare subject to HIPAA or financial services subject to the Gramm-Leach-Bliley Act (GLBA); it may be geographic like companies subject to GDPR in the European Union; or it may be industry-specific, like companies adhering to payment card industry security standards like the Payment Card Industry-Data Security Standard (PCI-DSS).   **Data breach notification requirements:** It is imperative to determine what security incidents may be reportable data breaches and whether the specific data breach must be reported to regulators, affected individuals, or both. The incident response software solution selected should enable the incident response team to meet these requirements. #### Compare Incident Response Software Products **Create a long list** Users can research[incident response software](https://www.g2.com/categories/incident-response)providers on G2.com where they can find information such as verified software user reviews and vendor rankings based on user satisfaction and software segment sizes, such as small, medium, or enterprise businesses. It’s also possible to sort software solutions by languages supported. Users can save any software products that meet their high-level requirements to their  “My List” on G2 by selecting the “favorite” heart symbol on the software’s product page. Saving the selections to the G2 My List will enable users to reference their selections again in the future.  **Create a short list** Users can visit their “My List” on G2.com to begin narrowing down their selection. G2 offers a product compare feature, where buyers can evaluate software features side by side based on real user rankings.  They can also review [G2.com’s quarterly software reports](https://www.g2.com/reports) which have in-depth detail on the software user’s perception of their return on investment (in months), the time it took to implement their software solution, usability rankings, and other factors. **Conduct demos** Users can see the product they’ve narrowed down live by scheduling demonstrations. Many times, they can schedule demos directly through G2.com by clicking the “Get a quote” button on the vendor’s product profile.  They can share their list of requirements and questions with the vendor in advance of their demo. It’s best to use a standard list of questions for each demonstration to ensure a fair comparison between each vendor on the same factors.  #### Selection of Incident Response Software **Choose a selection team** Incident response software will likely be managed by InfoSec teams or IT teams. The people responsible for the day-to-day use of these tools must be a part of the selection team. Others who may be beneficial to include on the selection team include professionals from the service desk, network operations, identity and access, application management, privacy, compliance, and legal teams.  **Negotiation** Most incident response software will be sold as a SaaS on a subscription or usage basis. Pricing will likely depend on the functions required by an organization. For example, log monitoring may be priced by the GB, while vulnerability assessments may be priced by the asset. Oftentimes, buyers can get discounts if they enter contracts for a longer duration. Negotiating on implementation, support packages, and other professional services is also important. It is particularly important to set the incident response software up correctly when it is first deployed, especially when it comes to creating automated remediation actions and designing workflows. **Final decision** Before purchasing software, most vendors allow a free short-term trial of the product. The day-to-day users of the product must test the software’s capabilities before making a decision. If the selection team approves during the test phase and others on the selection team are satisfied with the solution, buyers can proceed with the contracting process.