# Best Incident Response Software - Page 4 *By [Brandon Summers-Miller](https://research.g2.com/insights/author/brandon-summers-miller)* Incident response software enables security teams to investigate, contain, remediate, and document cybersecurity incidents across their lifecycle within supported environments or threat domains. These solutions operationalize the response process by helping teams identify and organize security events into incidents and providing workflows for triage, investigation, containment, eradication, and post-incident review. Incident response tools may focus on specific domains, such as endpoint, cloud, identity, SaaS, or email, or provide broader cross-environment capabilities. They often integrate with detection technologies such as EDR, XDR, or other security analytics platforms, but are distinguished by their ability to coordinate and run response actions, manage incident cases, and maintain documented records for operational reporting and audit purposes. Many incident response solutions function similarly to security information and event management (SIEM) software, but SIEM products provide a larger scope of security and IT management features. Incident response platforms focus on investigating and resolving security incidents, while SOAR platforms automate and orchestrate response workflows across security tools. To qualify for inclusion in the Incident Response category, a product must: - Identify and organize cybersecurity events into incidents within supported domains - Provide structured investigation capabilities for suspected or confirmed incidents - Enable containment and remediation through guided or automated response actions - Maintain documented cybersecurity incident records for reporting and post-incident review ## How Many Incident Response Software Products Does G2 Track? **Total Products under this Category:** 102 ### Category Stats (May 2026) - **Average Rating**: 4.47/5 (↓0.02 vs Apr 2026) - **New Reviews This Quarter**: 140 - **Buyer Segments**: Mid-Market 42% │ Enterprise 29% │ Small-Business 29% - **Top Trending Product**: Palo Alto Cortex XSIAM (+0.095) *Last updated: May 18, 2026* ## How Does G2 Rank Incident Response Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 5,100+ Authentic Reviews - 102+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top Incident Response Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) | 4.7/5.0 (374 reviews) | — | "[Top-Notch Security with Easy Deployment](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12651719)" | | 2 | [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews) | 4.6/5.0 (562 reviews) | Phishing email triage and automated response | "[User friendly and great support!](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7661687)" | | 3 | [Tines](https://www.g2.com/products/tines/reviews) | 4.7/5.0 (392 reviews) | No-code SOAR automation for security teams | "[AI orchestration with Drag-and-Drop development tool](https://www.g2.com/survey_responses/tines-review-12620879)" | | 4 | [Torq AI SOC Platform](https://www.g2.com/products/torq-ai-soc-platform/reviews) | 4.8/5.0 (149 reviews) | AI-driven SOAR with native integrations | "[Centralized Incident Management That Exceeds Expectations](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12121506)" | | 5 | [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) | 4.4/5.0 (272 reviews) | — | "[Strong Centralized Visibility and Scalable Detection for Faster SOC Response](https://www.g2.com/survey_responses/microsoft-sentinel-review-12823175)" | | 6 | [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) | 4.7/5.0 (195 reviews) | — | "[Strong - Reliable Endpoint Protection with Automation](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-12210547)" | | 7 | [Cynet](https://www.g2.com/products/cynet/reviews) | 4.7/5.0 (208 reviews) | Unified XDR with built-in MDR for lean teams | "[Effective Protection with Usability Issues](https://www.g2.com/survey_responses/cynet-review-11387686)" | | 8 | [IBM QRadar SIEM](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews) | 4.4/5.0 (280 reviews) | Enterprise SIEM tied to broader IBM security tooling | "[QRadar the best SIEM](https://www.g2.com/survey_responses/ibm-qradar-siem-review-10387193)" | | 9 | [ServiceNow Security Operations](https://www.g2.com/products/servicenow-security-operations/reviews) | 4.4/5.0 (64 reviews) | — | "[Centralized, Automated Security Workflows with ServiceNow Security Operations](https://www.g2.com/survey_responses/servicenow-security-operations-review-12823627)" | | 10 | [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) | 4.3/5.0 (382 reviews) | Cloud-native log analytics for incident investigation | "[MoBot’s AI-Guided Assistance Makes Observability and Security Workflows a Breeze](https://www.g2.com/survey_responses/sumo-logic-review-12625529)" | ## Which Incident Response Software Is Best for Your Use Case? - **Leader:** [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - **Highest Performer:** [Barracuda Incident Response](https://www.g2.com/products/barracuda-incident-response/reviews) - **Easiest to Use:** [Tines](https://www.g2.com/products/tines/reviews) - **Top Trending:** [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - **Best Free Software:** [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) ## Which Type of Incident Response Software Tools Are You Looking For? - [Incident Response Software](https://www.g2.com/categories/incident-response) *(current)* - [Threat Intelligence Software](https://www.g2.com/categories/threat-intelligence) - [Security Information and Event Management (SIEM) Software](https://www.g2.com/categories/security-information-and-event-management-siem) - [Endpoint Detection & Response (EDR) Software](https://www.g2.com/categories/endpoint-detection-response-edr) - [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) - [Security Orchestration, Automation, and Response (SOAR) Software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) - [Network Detection and Response (NDR) Software](https://www.g2.com/categories/network-detection-and-response-ndr) - [Extended Detection and Response (XDR) Platforms](https://www.g2.com/categories/extended-detection-and-response-xdr-platforms) --- **Sponsored** ### Tanium The Tanium Autonomous IT Platform unifies endpoint management and security on a single, unified platform. Driven by real-time intelligence and generative, agentic, and predictive AI, Tanium ensures every insight and automation is based on accurate, trustworthy data so IT operations and security teams can act faster, stay resilient, and drive better business outcomes with confidence. Built on Tanium’s patented Linear Chain Architecture, teams can deploy trusted automation progressively, then execute actions safely at speed and scale - without scans or manual workflows. Continuous visibility across IT, mobile, OT, and cloud environments helps organizations accelerate decision agility, save costs through integrated automation, and strengthen resilience with closed-loop security. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1082&secure%5Bdisplayable_resource_id%5D=1082&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1082&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=14979&secure%5Bresource_id%5D=1082&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-response%3Fpage%3D4&secure%5Btoken%5D=cde65f9470debf65709d5b16c926252b8d59979152dbe7f6bcdf8694a7d8725f&secure%5Burl%5D=https%3A%2F%2Fwww.tanium.com%2Fsee-a-demo%2F%3Futm_source%3Dg2%26utm_source_platform%3Dg2_ads%26utm_asset%3Ddemorequest%26utm_medium%3Dreviewsite%26utm_campaign%3Drwsite-g2-lead-bofu-all-GBL-autoit-spnsr-demoreq-EN%26utm_content%3Dprospect%26utm_id%3D701PI00002WvdsUYAR%26utm_marketing_tactic%3Ddemo_request%26utm_creative_format%3Dppc&secure%5Burl_type%5D=book_demo) --- ## Buyer Guide: Key Questions for Choosing Incident Response Software Software ### What does incident response software do? I describe incident response software as the operational layer that helps security teams detect, contain, investigate, and remediate threats in real time. It coordinates alerts, automates playbooks, executes endpoint actions, and records every step for post-incident review. From what I see across reviewer accounts, these platforms have shifted from manual ticket queues to orchestration systems that compress detection-to-response from hours into minutes. ### Why do businesses use incident response software? When I reviewed reviewer feedback in this category, the recurring problem was alert volume. Security teams cannot review every signal manually, and adversaries move faster than human triage cycles permit. Incident response tools exist because the cost of a missed or slow response is now measured in days of downtime and regulatory penalties. From the patterns I evaluated, the recurring benefits include: - Reviewers describe no-code automation builders that let SOC analysts ship workflows without waiting on engineering. - Many appreciate live endpoint queries that return results across thousands of devices in seconds. - Users mention pre-built integrations with CrowdStrike, Splunk, Qualys, and Jira that remove custom connector work. - Several point to AI-driven analytics that unify logs, alerts, and identity data into a single investigation view. ### Who uses incident response software primarily? After analyzing reviewer profiles, I found that incident response tools serve a tightly defined audience inside the security organization: - **SOC analysts** triage alerts, run investigations, and execute containment actions on a daily basis. - **Security engineers** build and maintain detection rules, automation playbooks, and integrations. - **DFIR specialists** lead deep investigations, forensic analysis, and post-incident reporting. - **Security leadership** monitors mean time metrics, coverage gaps, and program maturity over time. ### What types of incident response software should I consider? When I examined how reviewers describe the products here, incident response platforms cluster into distinct shapes: - **SOAR platforms** centered on no-code automation, playbook execution, and tool orchestration. - **XDR and unified analytics platforms** that combine telemetry from endpoints, network, and identity into a single response view. - **Endpoint-centric platforms** optimized for live endpoint visibility and remediation across large fleets. - **Managed detection and response services** that combine software with 24-hour analyst coverage. Your right fit depends on the size of your security team, the maturity of your tooling, and whether you need software, services, or both. ### What are the core features to look for in incident response software? From the review patterns I evaluated, the strongest incident response platforms include: - Automation builders that handle complex branching and human-in-the-loop steps. - Deep integrations with the SIEM, EDR, ticketing, and identity systems already in use. - Live endpoint query and remediation capabilities for fast containment. - Case management with timelines, evidence, and shared analyst views. - Analytics on mean time to detect, contain, and recover. - Granular role-based access control and audit trails for regulated environments. ### What trends are shaping incident response software right now? From my analysis of recent reviewer discussions, several developments are reshaping the category: - **AI-assisted triage** is helping prioritize alerts and surface context, although reviewers still emphasize the need for analyst judgment. - **Unified XDR** is consolidating data sources that used to require switching between consoles. - **No-code automation** is opening playbook design to analysts who would previously have needed engineering support. - **Cost discipline** is becoming a factor as data ingestion and per-host pricing escalate. - **Version control and observability** are catching up so analysts can debug complex automation workflows the way developers debug code. ### How should I choose incident response software? For me, the strongest incident response platforms are the ones that integrate cleanly with the tools my team already uses, automate the predictable steps without hiding them, and support analysts when investigations get messy. When detection, automation, and case management share one platform, incident response stops being alert-by-alert firefighting and starts behaving like a coordinated program. --- ## What Are the Top-Rated Incident Response Software Products in 2026? ### 1. [BLACKPANDA](https://www.g2.com/products/blackpanda/reviews) **Product Description:** Blackpanda is Asia's premier cyber security firm, specializing in delivering world-class incident response and digital forensics services across the region. Headquartered in Singapore, Blackpanda offers a comprehensive suite of solutions designed to enhance cyber resilience for businesses of all sizes. Their flagship product, IR-1, integrates top-tier incident response, continuous vulnerability assessments, and seamless access to cyber insurance into a single SaaS platform, all at a fraction of traditional costs. Key Features and Functionality: - Fixed-Cost Incident Response: Provides 24/7 cyber emergency response with a fixed annual subscription, including one comprehensive incident response credit, eliminating variable hourly billing during crises. - Continuous Vulnerability Scanning: Conducts weekly attack surface management scans to identify over 80,000 potential vulnerabilities, complemented by Dark Web monitoring and actionable security dashboards. - Automated Cyber Insurance Access: Offers seamless, platform-integrated access to up to USD 5 million in cyber insurance coverage, underwritten by Blackpanda and backed by Lloyd’s of London. - Cloud-Native, Agentless Architecture: Operates entirely in the cloud without requiring installation of agents or plugins, ensuring rapid deployment and ease of use. - Consulting and Readiness Services: Provides customizable add-ons such as incident response playbooks, tabletop exercises, compromise assessments, and purple teaming through the IR-X package. Primary Value and User Solutions: Blackpanda's mission is to democratize cyber resilience, making top-tier incident response and cyber insurance accessible to all businesses, from Fortune 500 companies to SMEs. By offering a holistic and practical cyber resiliency solution, Blackpanda helps organizations strengthen their cyber defenses, ensure rapid response to incidents, and minimize business disruption caused by cyber threats. Their services are designed to be cost-effective, providing premium defense at less than 10% of traditional incident response pricing, thereby making cyber resilience achievable for all. ### 2. [BreachRx](https://www.g2.com/products/breachrx/reviews) **Product Description:** BreachRx is the leading automated incident reporting and response platform used by security and technical leaders to overcome one of their biggest challenges—reducing cybersecurity regulatory and incident compliance risks. Our SaaS platform’s automated workspace streamlines collaboration and frees internal bandwidth across the business while ensuring compliance with the most stringent global cybersecurity and privacy frameworks. BreachRx is the only automated approach that creates tailored incident response plans and protects privilege in the market today. Learn more at breachrx.com or by emailing us at info@breachrx.com. ### 3. [Cetas](https://www.g2.com/products/cetas-cyber-cetas/reviews) **Product Description:** The Cetas Autonomous Incident Responder is the premier cloud-native Extended Security Intelligence and Automation Management (XSIAM) platform for protecting cloud workloads and SaaS applications. ### 4. [Codesnag](https://www.g2.com/products/codesnag/reviews) **Product Description:** Codesnag is an AI augmented hacker powered attack,defense and response ready engine which can help you see your organisation from a hacker's point of view, enhancing your defense and help you respond to cyber incident with legal guidance on demand. ### 5. [CYBERQUEST](https://www.g2.com/products/cyberquest/reviews) **Product Description:** 𝗖𝗬𝗕𝗘𝗥𝗤𝗨𝗘𝗦𝗧 𝗶𝘀 𝗮 𝘂𝗻𝗶𝗳𝗶𝗲𝗱 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗱𝗲𝘀𝗶𝗴𝗻𝗲𝗱 𝘁𝗼 𝘂𝗻𝗹𝗲𝗮𝘀𝗵 𝘆𝗼𝘂𝗿 𝗰𝘆𝗯𝗲𝗿 𝗿𝗲𝘀𝗶𝗹𝗶𝗲𝗻𝗰𝗲 𝗮𝗻𝗱 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗮𝗴𝗶𝗹𝗶𝘁𝘆, 𝗯𝗮𝘀𝗲𝗱 𝗼𝗻 𝗮𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗦𝗜𝗘𝗠, 𝗨𝗘𝗕𝗔 𝗮𝗻𝗱 𝗦𝗢𝗔𝗥 𝗰𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀. CYBERQUEST functions as an agile, scalable business platform that intelligently collects and correlates data from your IT infrastructure, to address current and emerging threats. Our solution empowers security teams to take proactive measures, by identifying, investigating, and responding to potential security incidents in real-time, while ensuring adherence and compliance to industry standards and regulations. CYBERQUEST is a highly scalable platform, tailored to meet the needs of organizations of various sizes and use cases. It can integrate with other security solutions you might use, making it an ideal choice for protecting your digital environment. 𝗖𝗬𝗕𝗘𝗥𝗤𝗨𝗘𝗦𝗧: 𝗬𝗼𝘂𝗿 𝗨𝗹𝘁𝗶𝗺𝗮𝘁𝗲 𝗪𝗲𝗮𝗽𝗼𝗻 𝗶𝗻 𝘁𝗵𝗲 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗝𝘂𝗻𝗴𝗹𝗲! In the fast-evolving digital jungle, the battle for cybersecurity supremacy rages on. To conquer this formidable landscape, you need the ultimate weapon in your arsenal, and that's where CYBERQUEST comes into play! - Imagine a security platform that's as 𝗮𝗴𝗶𝗹𝗲 𝗮𝘀 𝗮 𝗽𝘂𝗺𝗮, 𝘀𝘄𝗶𝗳𝘁𝗹𝘆 𝗮𝗱𝗮𝗽𝘁𝗶𝗻𝗴 𝘁𝗼 𝗲𝗺𝗲𝗿𝗴𝗶𝗻𝗴 𝘁𝗵𝗿𝗲𝗮𝘁𝘀. - Picture 𝗽𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗽𝗿𝗼𝘁𝗲𝗰𝘁𝗶𝗼𝗻 𝗮𝘀 𝗽𝗼𝘄𝗲𝗿𝗳𝘂𝗹 𝗮𝘀 𝗮 𝗴𝗼𝗿𝗶𝗹𝗹𝗮, keeping threats at bay. - Visualize 𝗲𝗮𝘀𝗲 𝗼𝗳 𝘂𝘀𝗲, 𝗮𝘀 𝗲𝗳𝗳𝗼𝗿𝘁𝗹𝗲𝘀𝘀 𝗮𝘀 𝗮 𝗰𝗼𝗹𝗶𝗯𝗿𝗶'𝘀 𝗳𝗹𝗶𝗴𝗵𝘁 through the skies. - And behold 𝗰𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲, 𝗮𝘀 𝗰𝘂𝘀𝘁𝗼𝗺 𝗮𝘀 𝗮 𝗰𝗵𝗮𝗺𝗲𝗹𝗲𝗼𝗻 adapting to its surroundings. Learn more about CYBERQUEST at www.nextgensoftware.eu and fortify your digital defense! In a world where every click could be a potential threat, it's not enough to survive; you need to thrive. CYBERQUEST is your ally in this journey, providing a robust, innovative, and user-friendly security solution. 𝗦𝘁𝗮𝘆 𝘀𝗲𝗰𝘂𝗿𝗲, 𝘀𝘁𝗮𝘆 𝗮𝗵𝗲𝗮𝗱, 𝗮𝗻𝗱 𝘀𝘁𝗮𝘆 𝗽𝗿𝗼𝘁𝗲𝗰𝘁𝗲𝗱 𝘄𝗶𝘁𝗵 𝗖𝗬𝗕𝗘𝗥𝗤𝗨𝗘𝗦𝗧. 𝗨𝗹𝘁𝗶𝗺𝗮𝘁𝗲 𝘃𝗶𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝗶𝗻 𝗰𝘆𝗯𝗲𝗿 𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆! ### 6. [Cydarm](https://www.g2.com/products/cydarm/reviews) **Product Description:** Cydarm is a Cybersecurity Incident Response Management (CIRM) platform built to make cybersecurity operations teams better and faster. Cydarm is based on case management, built specifically for SOC. The platform enables collaboration across different levels of experience and trust, using playbooks and fine-grained access control integrated with case management. Cydarm allows you to integrate existing cybersecurity tools, including receiving alerts, enriching data, sending notifications, and generating incident reports and metrics reports automatically. ### 7. [Cylerian Unified Cybersecurity Platform](https://www.g2.com/products/cylerian-unified-cybersecurity-platform/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **Product Description:** Cylerian is the Intelligence Engineering Platform for the modern SOC, designed to bridge the gap between Security, Observability, and Operations. Traditional security operations are bogged down by fragmented tools—separate agents for EDR, SIEM, and RMM that don’t talk to each other. Cylerian solves this by providing a unified cloud-native platform that orchestrates the entire lifecycle of an incident, from detection to remediation. Built on a high-performance, AI-native architecture, Cylerian empowers security teams to: See Everything: Achieve ultimate observability with a unified data fabric that ingests logs, flows, and telemetry across endpoints, cloud, and networks. Act Instantly: Move beyond passive alerting. Cylerian’s agent provides the "hands" to fix what it finds, enabling automated patching, software deployment, and threat remediation without complex scripting. Simplify Operations: Replace costly, disjointed stacks (SIEM + EDR + RMM + SOAR) with one cohesive solution. Whether you are an MSP looking to scale efficiently or an enterprise seeking robust cyber resilience, Cylerian delivers enterprise-grade security and compliance tools (like File Integrity Monitoring and Compliance Tracking) with the ease of use of a modern SaaS platform. ### What Do G2 Reviewers Say About Cylerian Unified Cybersecurity Platform? *AI-generated summary from verified user reviews* **Pros:** - Users are impressed by the **easy integrations** of Cylerian, enhancing functionality across various applications seamlessly. - Users are impressed with the **remediation automation** in Cylerian, enhancing their cybersecurity efficiency and effectiveness. - Users are impressed by the **robust risk management** capabilities of the Cylerian Unified Cybersecurity Platform, enhancing their cybersecurity posture. - Users commend the **robust vulnerability detection** capabilities of Cylerian, exceeding expectations across multiple cybersecurity functions. **Cons:** - Users find the **learning curve challenging** due to the platform's extensive features and complex syntax language. - Users find the **training issues** challenging, needing more resources to navigate the extensive features effectively. #### What Are Recent G2 Reviews of Cylerian Unified Cybersecurity Platform? **"[The most complete cyber resiliency and risk platform, SOC, XDR, Vuln and SIEM ever](https://www.g2.com/survey_responses/cylerian-unified-cybersecurity-platform-review-10613974)"** **Rating:** 5.0/5.0 stars *— Aaron A.* [Read full review](https://www.g2.com/survey_responses/cylerian-unified-cybersecurity-platform-review-10613974) --- **"[Total Visibility of the Infrastructure](https://www.g2.com/survey_responses/cylerian-unified-cybersecurity-platform-review-12129588)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/cylerian-unified-cybersecurity-platform-review-12129588) --- ### 8. [Deep Secure Content Threat Removal Platform](https://www.g2.com/products/deep-secure-content-threat-removal-platform/reviews) **Product Description:** Our Content Threat Removal Platform is the world's first cyber security solution that mitigates the risk of stegware attacks that hide from detection using steganography techniques. ### 9. [Dropzone AI](https://www.g2.com/products/dropzone-ai/reviews) **Product Description:** Dropzone Al offers a pre-trained Al SOC analyst that autonomously handles Tier 1 alert triage and investigation for every alert. It replicates the investigative process and techniques of expert analysts, augmenting SOCs with unlimited cognitive automation to handle time-consuming and tedious SecOps tasks. Dropzone AI was founded in 2023 and is based in Seattle, WA. The company's customers include forward-thinking security organizations such as UiPath, Zapier, and CBTS. ### 10. [eRiskHub](https://www.g2.com/products/eriskhub/reviews) **Product Description:** When you license the eRiskHub® portal, powered by NetDiligence®, you provide your clients with a go-to resource for all things cyber, helping them shore up their defenses and respond effectively to data breaches, network attacks and other cyber events. ### 11. [Eye Security](https://www.g2.com/products/eye-security/reviews) **Product Description:** Eye Security protects small and medium-sized European enterprises from cyber threats and insures businesses from the high costs that follow after a successful attack. One platform to control cyber risk and cover your company. The Eye Security team understand the threat landscape and the difficulties entrepreneurs face in battling cybercrime. Our goal is to unburden SME's with an affordable all-in-one service that safeguards them against threats targeted to their industry. Eye Security combines endpoint monitoring with awareness campaigns, a 24/7 incident response strategy and cyber insurance. Your company, our cyber expertise. Together we keep your business running. ### 12. [HYAS Insight](https://www.g2.com/products/hyas-insight/reviews) **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Product Description:** HYAS Insight provides threat and fraud response teams with never-before-seen visibility into everything you need to know about an attack. This includes the origin, current infrastructure being used, alerts when new relevant infrastructure is created, and any infrastructure likely to be used against you in the future. Top Fortune 500 companies rely on our exclusive data sources and nontraditional collection mechanism to power their security and fraud investigations. #### What Are Recent G2 Reviews of HYAS Insight? **"[One of the best threat investigation and attribution solution](https://www.g2.com/survey_responses/hyas-insight-review-7664903)"** **Rating:** 4.0/5.0 stars *— Ambrish S.* [Read full review](https://www.g2.com/survey_responses/hyas-insight-review-7664903) --- ### 13. [Kaspersky Compromise Assessment](https://www.g2.com/products/kaspersky-compromise-assessment/reviews) **Product Description:** Kaspersky Compromise Assessment is a proactive cybersecurity service designed to detect and analyze both ongoing and past cyberattacks that may have bypassed existing security measures. By leveraging advanced threat intelligence and comprehensive incident investigation techniques, this service identifies hidden threats within an organization's IT infrastructure, enabling timely responses to mitigate potential damages and strengthen overall security defenses. Key Features and Functionality: - Comprehensive Analysis: Utilizes a combination of threat intelligence, vulnerability assessments, and incident investigations to detect compromise attempts. - Proactive Mitigation: Facilitates the timely identification of security incidents, allowing organizations to address threats before they escalate and to protect resources from similar future attacks. - Detailed Reporting: Provides in-depth analysis of gathered intelligence, including indicators of compromise, descriptions of potential attack sources, and compromised network components, along with recommendations for response strategies. Primary Value and Problem Solved: Kaspersky Compromise Assessment addresses the critical need for organizations to uncover and respond to sophisticated cyberattacks that evade traditional security tools. By identifying both current and historical security breaches, it enables businesses to understand the nature and impact of these threats, plan effective responses, and implement measures to prevent future incidents. This service is particularly beneficial for enterprises, government agencies, financial institutions, managed security service providers, and critical infrastructure sectors seeking to enhance their cybersecurity posture and resilience against advanced threats. ### 14. [Kaspersky Incident Response](https://www.g2.com/products/kaspersky-incident-response/reviews) **Product Description:** Kaspersky Incident Response provides a complete, detailed picture of an incident. The service covers the full incident investigation and response cycle, from initial response and evidence collection to identifying the initial attack vector and preparing an attack mitigation plan. Powered by the cross-hub innovation of Kaspersky’s five Centers of Expertise, our Security Services leverage shared intelligence to deliver superior security, from attack surface reduction to rapid incident response. What we do: • The entire incident investigation cycle to completely eliminate the threat to your organization. • Digital Forensics: analysis of digital evidence related to a cybercrime, revealing a complete picture of an incident. • Malware Analysis: providing you with exhaustive information about the behavior and functionality of specific malware files. What you get: • Recommendations on how to eliminate the consequences of the attack • On-demand expertise for your team • Improved security of your IT infrastructure • Minimized business disruption and downtime costs • Preserved relationships and trust with your customers ### 15. [Kaspersky Security Operations Center Consulting](https://www.g2.com/products/kaspersky-security-operations-center-consulting/reviews) **Product Description:** Kaspersky Security Operations Center (SOC) Consulting offers comprehensive services to help organizations establish or enhance their SOC capabilities, ensuring robust monitoring, detection, analysis, and response to security incidents. By leveraging Kaspersky's extensive experience and modern security best practices, businesses can strengthen their security posture, mitigate risks, and protect sensitive data, thereby safeguarding their reputation and ensuring business continuity in an increasingly complex threat landscape. Key Features and Functionality: - SOC Framework Development: Crafts a detailed SOC strategy, including policies, procedures, and guidelines, to build a SOC from the ground up or enhance existing operations. - SOC Maturity Assessment: Identifies gaps and improvement opportunities through evaluations across five main domains: Business, People, Process, Technology, and Services. - Cyber Threat Intelligence Framework Development: Establishes a Cyber Threat Intelligence Program to understand adversary tactics, identify vulnerabilities, and develop effective countermeasures. - Incident Response Readiness: Enhances incident response capabilities by addressing gaps at various organizational levels and preparing for specific threats. - Adversary Attack Emulation: Tests SOC detection capabilities by emulating adversary techniques and analyzing responses, mapped to the MITRE ATT&CK framework. Primary Value and Solutions Provided: Kaspersky SOC Consulting empowers organizations to build or refine their SOCs, ensuring effective management of security incidents and proactive threat mitigation. By developing tailored frameworks, assessing maturity levels, and implementing advanced threat intelligence and incident response strategies, Kaspersky helps businesses enhance their resilience against cyber threats. This comprehensive approach not only protects sensitive data but also supports business continuity and upholds organizational reputation in a dynamic cybersecurity environment. ### 16. [Mitiga](https://www.g2.com/products/mitiga/reviews) **Product Description:** Mitiga bolsters organizations’ security resiliency by navigating them through the Fog of War of an incident, and accelerates their bounce-back to Business-as-Usual, from days, down to hours. ### 17. [NC4 Risk Center](https://www.g2.com/products/nc4-risk-center/reviews) **Product Description:** NC4 integrates technology and resources around all-hazards information collection and analysis into its proactive risk management application, NC4 Risk Center. NC4 Risk Center enhances member's capabilities in monitoring, analyzing, and responding to risks that pose a threat to their organization. ### 18. [Non-human ITDR](https://www.g2.com/products/non-human-itdr/reviews) **Product Description:** Astrix Security's Non-Human Identity Threat Detection and Response (ITDR) solution is designed to secure and manage non-human identities (NHIs) such as service accounts, API keys, OAuth tokens, and other machine credentials across various environments, including SaaS, Cloud, and On-Premises. By providing comprehensive visibility and control over these identities, Astrix helps organizations mitigate risks associated with ungoverned NHIs, which often hold privileged, non-expiring access to critical systems. ### 19. [PT ISIM](https://www.g2.com/products/pt-isim/reviews) **Product Description:** PT Industrial Security Incident Manager is designed to detect hacker attacks on ICS/SCADA systems and help to investigate cybersecurity incidents at critical sites. ### 20. [RapiDFIR](https://www.g2.com/products/rapidfir/reviews) **Product Description:** RapiDFIR is a powerful AI-driven Digital Forensics and Incident Response tool designed for rapid and remote data collection. It enables organizations to analyze cyber incidents in real time, minimize response delays, and reduce the need for on-site forensic teams. With centralized case management and deep forensic analysis, RapiDFIR ensures swift, secure, and cost-effective investigations. ### 21. [RedCarbon](https://www.g2.com/products/redcarbon/reviews) **Product Description:** RedCarbon is a Swiss company specialised in AI-powered cybersecurity. Founded in 2020 by experienced cybersecurity professionals with over two decades of industry expertise, the company focuses on designing and deploying virtual AI Agents to support human teams in managing the increasing volume and complexity of cyber threats. RedCarbon addresses the inefficiencies and limitations of traditional cybersecurity operations by automating the most repetitive and time-intensive activities. Its AI Agents are engineered to act as virtual colleagues, providing round-the-clock support to human analysts, without replacing their strategic value. What It Does RedCarbon offers a modular suite of AI-driven cybersecurity agents capable of autonomously operating across all SOC tiers. These agents are designed to: Autonomous Threat Detection & Analysis Incident Response and Proactive Threat Hunting Seamless Integration with SIEM, EDR, XDR platforms Automated triage, prioritisation and risk scoring Retrospective attack investigation and forensic analysis Threat intelligence monitoring across deep, dark and open web sources All AI Agents operate through a unified dashboard, with full observability and auditability, allowing real-time insights and control. Why It Matters Unlike conventional tools that depend heavily on rule-based systems and manual oversight, RedCarbon’s AI Agents are capable of learning, adapting and responding autonomously, drastically improving the speed and consistency of security operations. With RedCarbon, cybersecurity teams benefit from: Scalability without proportional hiring Significant reduction in response times—from hours to seconds Reduction in alert fatigue and false positives Minimised analyst turnover and operational stress Improved cost efficiency and workload distribution This results in better service quality for Managed SOC providers and greater protection for enterprise environments. For Whom RedCarbon is ideally suited for: Security Operations Centres (SOC/MSOC) Telecommunication providers and MSSPs System integrators seeking AI augmentation for their cybersecurity stack Medium and large enterprises aiming to automate without expanding teams Organizations facing analyst fatigue, burnout, or hiring constraints For further information or to request a demo, please visit: https://www.redcarbon.ai/get-a-demo ### 22. [Sekoia](https://www.g2.com/products/sekoia/reviews) **Product Description:** SEKOIA provides Consulting, Expertise and Innovation in cybersecurity to respond to the challenges of a VUCA world. ### 23. [Sentinel](https://www.g2.com/products/truth-technologies-sentinel/reviews) **Product Description:** Sentinel™ by Truth Technologies is a compliance screening platform used to support organizational requirements related to AML, OFAC, KYB, and KYC processes. The system centralizes screening activities for individuals and entities, enabling teams to conduct verification, evaluate potential risks, and document regulatory checks within a single environment. Sentinel™ is designed to integrate screening into onboarding workflows as well as ongoing monitoring routines. The platform incorporates global data sources, including sanctions lists, politically exposed persons (PEPs), adverse media, and regulatory actions. These sources are used to generate alerts, which can be reviewed and documented through integrated case management tools. Configuration options allow users to adjust match thresholds, select relevant lists, and structure workflows in accordance with internal policy frameworks and documented risk assessments. Sentinel supports both real-time and periodic screening. Real-time verification can be applied during onboarding or other customer-initiated activities, allowing organizations to identify risk indicators as new information is provided. Continuous monitoring features allow profiles to be re-evaluated when external data changes, ensuring that updates to sanctions, media, or regulatory lists are reflected without requiring manual rescreening. Why Sentinel™ Stands Out • Real-time verification to support faster, risk-aware onboarding and periodic reviews. • Comprehensive global data coverage for sanctions, PEP, adverse media, and regulatory actions. • Configurable controls so you can align thresholds, lists, and workflows to your risk assessment and policy framework. • Continuous monitoring options that let you prove ongoing diligence, not just point-in-time checks. ### 24. [Sequretek MDR](https://www.g2.com/products/sequretek-mdr/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Product Description:** Defines organizational security posture. Determines type, level, volume of sources. Collects, collates, correlates and analyzes telemetry data. Overlays cyber threat intelligence. Derives actionable cyber security intelligence. Cyber security incident response & remediation. #### What Are Recent G2 Reviews of Sequretek MDR? **"[Essential EDR Tool To Secure Your Valuable Assets](https://www.g2.com/survey_responses/sequretek-mdr-review-7260789)"** **Rating:** 4.5/5.0 stars *— Wai Yan P.* [Read full review](https://www.g2.com/survey_responses/sequretek-mdr-review-7260789) --- ### 25. [ShadowHQ](https://www.g2.com/products/shadowhq/reviews) **Product Description:** ShadowHQ is a cyber incident response center. It gives companies a secure and virtual place to alert the response team, and action the response plan from. It is detached from your IT network, ensuring that "bad actors" are not able to monitor or comprise it as part of their attack. ShadowHQ is like a virtual bunker or virtual operations center. Your team will prepare and "stock" the bunker with everything you will need during your next cyber attack. ## What Is Incident Response Software? [System Security Software](https://www.g2.com/categories/system-security) ## What Software Categories Are Similar to Incident Response Software? - [Threat Intelligence Software](https://www.g2.com/categories/threat-intelligence) - [Security Information and Event Management (SIEM) Software](https://www.g2.com/categories/security-information-and-event-management-siem) - [Endpoint Detection & Response (EDR) Software](https://www.g2.com/categories/endpoint-detection-response-edr) - [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) - [Security Orchestration, Automation, and Response (SOAR) Software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) - [Network Detection and Response (NDR) Software](https://www.g2.com/categories/network-detection-and-response-ndr) - [Extended Detection and Response (XDR) Platforms](https://www.g2.com/categories/extended-detection-and-response-xdr-platforms) --- ## How Do You Choose the Right Incident Response Software? ### What You Should Know About Incident Response Software ### What is Incident Response Software? Incident response software, sometimes called security incident management software, is a security technology used to remediate cybersecurity issues as they arise in real time. These tools discover incidents and alert the relevant IT and security staff to resolve the security issue. Additionally, the tools allow teams to develop workflows, delegate responsibilities, and automate low-level tasks to optimize response time and minimize the impact of security incidents. These tools also document historical incidents and help provide context to the users attempting to understand the root cause to remediate security issues. When new security issues arise, users can take advantage of forensic investigation tools to root out the cause of the incident and see if it will be an ongoing or larger overall issue. Many incident response software also integrate with other security tools to simplify alerting, string together workflows, and provide additional threat intelligence. #### What Types of Incident Response Software Exist? **Pure incident response solutions** Pure incident response solutions are the last line of defense in the security ecosystem. Only once threats go unseen and vulnerabilities are exposed, do incident response systems come into play. Their main focus is facilitating the remediation of compromised accounts, system penetrations, and other security incidents. These products store information related to common and emerging threats while documenting each occurrence for retrospective analysis. Some incident response solutions are also connected to live feeds to gather global information related to emerging threats. **Incident management and response** Incident management products offer many similar administrative features to incident response products, but other tools combine incident management, alerting, and response capabilities. These tools are often used in DevOps environments to document, track, and source security incidents from their emergence to their remediation. **Incident management tracking and service tools** Other incident management tools have more of a service management focus. These tools will track security incidents, but won’t allow users to build security workflows, remediate issues, or provide forensic investigation features to determine the root cause of the incident. ### What are the Common Features of Incident Response Software? Incident response software can provide a wide range of features, but some of the most common include: **Workflow management:** Workflow management features let administrators organize workflows that help guide remediation staff and provide information related to specific situations and incident types. **Workflow automation:** Workflow automation allows teams to streamline the flow of work processes by establishing triggers and alerts that notify and route information to the appropriate people when their action is required within the compensation process. **Incident database:** Incident databases document historical incident activity. Administrators can access and organize data related to incidents to produce reports or make data more navigable. **Incident alerting:** Alerting features inform relevant individuals when incidents happen in real time. Some responses may be automated but users will still be informed. **Incident reporting:** Reporting features produce reports detailing trends and vulnerabilities related to their network and infrastructure. **Incident logs:** Historical incident logs are stored in the incident database and is used for user reference and analytics while remediating security incidents. **Threat intelligence:** Threat intelligence tools, which are often combined with forensic tools, provide an integrated information feed detailing the cybersecurity threats as they’re discovered across the world. This information is gathered either internally or by a third-party vendor and is used to provide further information on remedies. **Security orchestration:** Orchestration refers to the integration of security solutions and automation of processes in a response workflow. **Automated remediation:** Automation addresses security issues in real time and reduces the time spent remedying issues manually. It also helps resolve common network and system security incidents quickly. ### What are the Benefits of Incident Response Software? The main value of incident response technology is an increased ability to discover and resolve cybersecurity incidents. These are a few valuable components of the incident response process. **Threat modeling:** Information security and IT departments can use these tools to gain familiarity with the incident response process and develop workflows before security incident occurrences. This allows companies to stand prepared to quickly discover, resolve, and learn from security incidents and how they impact business-critical systems. **Alerting:** Without proper alerting and communication channels, many security threats can penetrate networks and remain undetected for extended periods. During that time, hackers, internal threat actors, and other cybercriminals can steal sensitive and other business-critical data and wreak havoc on IT systems. Proper alerting and communication can greatly shorten the time necessary to discover, inform relevant staff, and eradicate incidents. **Isolation:** Incident response platforms allow security teams to contain incidents quickly when alerted properly. Isolating infected systems, networks, and endpoints can greatly reduce an incident’s scope of impact. If isolated properly, security professionals can monitor the activity of affected systems to learn more about the threat actors, their capabilities, and their goals. **Remediation** : Remediation is the key to incident response and refers to the actual removal of threats such as malware and escalated privileges, among others. Incident response tools will facilitate the removal and allow teams to verify recovery before reintroducing infected systems or returning to normal operations. **Investigation** : Investigation allows teams and companies to learn more about why they were attacked, how they were attacked, and what systems, applications, and data were negatively impacted. This information can help companies respond to compliance information requests, bolster security in vulnerable areas, and resolve similar, future issues, in less time. ### Who Uses Incident Response Software? **Information security (InfoSec)** **professionals:** InfoSec professionals use incident response software to monitor, alert, and remediate security threats to a company. Using incident response software, InfoSec professionals can automate and quickly scale their response to security incidents, above and beyond what teams can do manually. **IT professionals:** For companies without dedicated information security teams, IT professionals may take on security roles. Professionals with limited security backgrounds may rely on incident response software with the more robust functionality to assist them in identifying threats, their decision making when security incidents arise, and threat remediation. **Incident response service providers:** Practitioners at incident response service providers use incident response software to actively manage their client’s security, as well as other providers of managed security services. ### What are the Alternatives to Incident Response Software? Companies that prefer to string together open-source or other various software tools to achieve the functionality of incident response software can do so with a combination of log analysis, SIEM, intrusion detection systems, vulnerability scanners, backup, and other tools. Conversely, companies may wish to outsource the management of their security programs to managed service providers. [Endpoint detection and response (EDR) software](https://www.g2.com/categories/endpoint-detection-response-edr): They combine both [endpoint antivirus](https://www.g2.com/categories/endpoint-antivirus) and [endpoint management](https://www.g2.com/categories/endpoint-management) solutions to detect, investigate, and remove any malicious software that penetrates a network’s devices.  [Managed detection and response (MDR) software](https://www.g2.com/categories/managed-detection-and-response-mdr): They proactively monitor networks, endpoints, and other IT resources for security incidents.  [Extended detection and response (XDR) software](https://www.g2.com/categories/extended-detection-and-response-xdr-platforms): They are tools used to automate the discovery and remediation of security issues across hybrid systems.  [Incident response services providers](https://www.g2.com/categories/incident-response-services) **:** For companies that do not want to purchase and manage their incident response in-house or develop their open-source solutions, they can employ incident response services providers. [Log analysis software](https://www.g2.com/categories/log-analysis) **:** Log analysis software helps enable the documentation of application log files for records and analytics. [Log monitoring software](https://www.g2.com/categories/log-monitoring) **:** By detecting and alerting users to patterns in these log files, log monitoring software helps solve performance and security issues. [Intrusion detection and prevention systems (IDPS)](https://www.g2.com/categories/intrusion-detection-and-prevention-systems-idps): IDPS is used to inform IT administrators and security staff of anomalies and attacks on IT infrastructure and applications. These tools detect malware, socially engineered attacks, and other web-based threats.  [Security information and event management (SIEM) software](https://www.g2.com/categories/security-information-and-event-management-siem): SIEM software can offer security information alerting, along with centralizing security operations into one platform. However, SIEM software cannot automate remediation practices like some incident response software does, however. For companies that do not want to manage SIEM in-house, they can work with [managed SIEM service providers](https://www.g2.com/categories/managed-siem-services). [Threat intelligence software](https://www.g2.com/categories/threat-intelligence): Threat intelligence software provides organizations with information related to the newest forms of cyber threats like zero-day attacks, new forms of malware, and exploits. Companies may wish to work with [threat intelligence services providers](https://www.g2.com/categories/threat-intelligence-services), as well. [Vulnerability scanner software](https://www.g2.com/categories/vulnerability-scanner): Vulnerability scanners are tools that constantly monitor applications and networks to identify security vulnerabilities. They work by maintaining an up-to-date database of known vulnerabilities, and conduct scans to identify potential exploits. Companies may opt to work with [vulnerability assessment services providers](https://www.g2.com/categories/vulnerability-assessment-services), instead of managing this in-house. [Patch management software](https://www.g2.com/categories/patch-management): Patch management tools are used to ensure that the components of a company’s software stack and IT infrastructure are up to date. They then alert users of necessary updates or execute updates automatically.  [Backup software](https://www.g2.com/categories/backup): Backup software offers protection for business data by copying data from servers, databases, desktops, laptops, and other devices in case user error, corrupt files, or physical disaster render a business’ critical data inaccessible. In the event of data loss from a security incident, data can be restored to its previous state from a backup. #### Software Related to Incident Response Software The following technology families are either closely related to incident response software products or have significant overlap between product functionality. [Security information and event management (SIEM) software](https://www.g2.com/categories/security-information-and-event-management-siem) **:** [SIEM](https://www.g2.com/categories/security-information-and-event-management-siem) platforms go together with incident response solutions. Incident response may be facilitated by SIEM systems but these tools are specifically designed to streamline the remediation process or add investigative capabilities during security workflow processes. Incident response solutions will not provide the same level of compliance maintenance or log storage capabilities but can be used to increase a team’s ability to tackle threats as they emerge. [Data breach notification software](https://www.g2.com/categories/data-breach-notification) **:** [Data breach notification](https://www.g2.com/categories/data-breach-notification) software helps companies document the impacts of data breaches to inform regulatory authorities and notify impacted individuals. These solutions automate and operationalize the data breach notification process to adhere to strict data disclosure laws and privacy regulations within mandated timelines, which in some instances can be as few as 72 hours. [Digital forensics software](https://www.g2.com/categories/digital-forensics) **:** [Digital forensics](https://www.g2.com/categories/digital-forensics) tools are used to investigate and examine security incidents and threats after they’ve occurred. They don’t facilitate the actual remediation of security incidents but they can provide additional information on the source and scope of a security incident. They also may offer more in-depth investigatory information than incident response software. [Security orchestration, automation, and response (SOAR) software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) **:** [SOAR](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) is a segment of the security market focused on automating all low-level security tasks. These tools integrate with a company’s SIEM to gather security information. They then integrate with monitoring and response tools to develop an automated workflow from discovery to resolution. Some incident response solutions will allow for workflow development and automation but don’t have a wide range of integration and automation capabilities of a SOAR platform. [Insider threat management (ITM) software](https://www.g2.com/categories/insider-threat-management-itm): Companies use ITM software to monitor and record the actions of internal system users on their endpoints, such as current and former employees, contractors, business partners, and other permissioned individuals, to protect company assets, such as customer data or intellectual property. ### Challenges with Incident Response Software Software solutions can come with their own set of challenges. The biggest challenge incident response teams may encounter with the software is ensuring that it meets the business’ unique process requirements. **False positives:** Incident response software may identify a threat that turns out to be inaccurate, which is known as a false positive. Acting on false positives can waste company resources, time, and create unnecessary downtime for impacted individuals. **Decision making:** Incident response software can automate remediation to some security threats, however, a security professional with knowledge of the company’s unique environment should weigh in on the decision-making process on how to handle automating these issues. This may require that companies consult with the software vendor and purchase additional professional services for deploying the software solution. Similarly, when designing workflows on who to alert in the event of a security incident and what actions to take and when, these must be designed with the organization’s specific security needs in mind.   **Changes in regulatory compliance:** It is important to stay up to date with changes in regulatory compliance laws, especially concerning data breach notification requirements for who to notify and within what time frame. Companies should also ensure the software provider is providing the necessary updates to the software itself, or work to handle this task operationally. **Insider threats:** Many companies focus on external threats, but may not appropriately plan for threats from insiders like employees, contractors, and others with privileged access. It’s important to ensure the Incident Response solution addresses the company’s unique security risk environment, for both external and internal incidents. ### How to Buy Incident Response Software #### Requirements Gathering (RFI/RFP) for Incident Response Software It is important to gather the company’s requirements before starting the search for an incident response software solution. To have an effective incident response program, the company must utilize the right tools to support their staff and security practices. Things to consider when determining the requirements include: **Enabling staff responsible for using the software:** The team that is tasked with managing this software and the company’s incident response should be heavily involved in gathering requirements and then assessing software solutions.  **Integrations** : The software solution should integrate with the company’s existing software stack. Many vendors provide pre-built integrations with the most common third-party systems. The company must ensure the integrations they require are either offered pre-built by the vendor or can be built with ease. **Usability** : The software should be easy to use for the incident response team. Features they may prefer in an incident response solution include, out-of-the-box workflows for common incidents, no-code automation workflow builders, decision-process visualization, communication tools, and a knowledge sharing center. **Daily volume of threats:** It is important to select an incident response software solution that can meet the company’s level of need. If the volume of security threats received in a day is high, it may be better to select a tool with robust functionality in terms of automating remediation to reduce the burden on staff. For companies experiencing a low volume of threats, they may be able to get by with less robust tools that offer security incident tracking, without much automated remediation functionality. **Applicable regulations:** Users should learn specific privacy, security, data breach notification, and other regulations apply to a business in advance. This may be regulation-driven, like companies operating in regulated industries like healthcare subject to HIPAA or financial services subject to the Gramm-Leach-Bliley Act (GLBA); it may be geographic like companies subject to GDPR in the European Union; or it may be industry-specific, like companies adhering to payment card industry security standards like the Payment Card Industry-Data Security Standard (PCI-DSS).   **Data breach notification requirements:** It is imperative to determine what security incidents may be reportable data breaches and whether the specific data breach must be reported to regulators, affected individuals, or both. The incident response software solution selected should enable the incident response team to meet these requirements. #### Compare Incident Response Software Products **Create a long list** Users can research[incident response software](https://www.g2.com/categories/incident-response)providers on G2.com where they can find information such as verified software user reviews and vendor rankings based on user satisfaction and software segment sizes, such as small, medium, or enterprise businesses. It’s also possible to sort software solutions by languages supported. Users can save any software products that meet their high-level requirements to their  “My List” on G2 by selecting the “favorite” heart symbol on the software’s product page. Saving the selections to the G2 My List will enable users to reference their selections again in the future.  **Create a short list** Users can visit their “My List” on G2.com to begin narrowing down their selection. G2 offers a product compare feature, where buyers can evaluate software features side by side based on real user rankings.  They can also review [G2.com’s quarterly software reports](https://www.g2.com/reports) which have in-depth detail on the software user’s perception of their return on investment (in months), the time it took to implement their software solution, usability rankings, and other factors. **Conduct demos** Users can see the product they’ve narrowed down live by scheduling demonstrations. Many times, they can schedule demos directly through G2.com by clicking the “Get a quote” button on the vendor’s product profile.  They can share their list of requirements and questions with the vendor in advance of their demo. It’s best to use a standard list of questions for each demonstration to ensure a fair comparison between each vendor on the same factors.  #### Selection of Incident Response Software **Choose a selection team** Incident response software will likely be managed by InfoSec teams or IT teams. The people responsible for the day-to-day use of these tools must be a part of the selection team. Others who may be beneficial to include on the selection team include professionals from the service desk, network operations, identity and access, application management, privacy, compliance, and legal teams.  **Negotiation** Most incident response software will be sold as a SaaS on a subscription or usage basis. Pricing will likely depend on the functions required by an organization. For example, log monitoring may be priced by the GB, while vulnerability assessments may be priced by the asset. Oftentimes, buyers can get discounts if they enter contracts for a longer duration. Negotiating on implementation, support packages, and other professional services is also important. It is particularly important to set the incident response software up correctly when it is first deployed, especially when it comes to creating automated remediation actions and designing workflows. **Final decision** Before purchasing software, most vendors allow a free short-term trial of the product. The day-to-day users of the product must test the software’s capabilities before making a decision. If the selection team approves during the test phase and others on the selection team are satisfied with the solution, buyers can proceed with the contracting process.