# Best Incident Response Software - Page 3

  *By [Brandon Summers-Miller](https://research.g2.com/insights/author/brandon-summers-miller)*

   Incident response software enables security teams to investigate, contain, remediate, and document cybersecurity incidents across their lifecycle within supported environments or threat domains. These solutions operationalize the response process by helping teams identify and organize security events into incidents and providing workflows for triage, investigation, containment, eradication, and post-incident review.

Incident response tools may focus on specific domains, such as endpoint, cloud, identity, SaaS, or email, or provide broader cross-environment capabilities. They often integrate with detection technologies such as EDR, XDR, or other security analytics platforms, but are distinguished by their ability to coordinate and run response actions, manage incident cases, and maintain documented records for operational reporting and audit purposes. Many incident response solutions function similarly to security information and event management (SIEM) software, but SIEM products provide a larger scope of security and IT management features. Incident response platforms focus on investigating and resolving security incidents, while SOAR platforms automate and orchestrate response workflows across security tools.

To qualify for inclusion in the Incident Response category, a product must:

- Identify and organize cybersecurity events into incidents within supported domains
- Provide structured investigation capabilities for suspected or confirmed incidents
- Enable containment and remediation through guided or automated response actions
- Maintain documented cybersecurity incident records for reporting and post-incident review




## Category Overview

**Total Products under this Category:** 101


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 5,000+ Authentic Reviews
- 101+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Incident Response Software At A Glance

- **Leader:** [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews)
- **Highest Performer:** [Barracuda Incident Response](https://www.g2.com/products/barracuda-incident-response/reviews)
- **Easiest to Use:** [Tines](https://www.g2.com/products/tines/reviews)
- **Top Trending:** [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews)
- **Best Free Software:** [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews)


---

**Sponsored**

### Cydarm

Cydarm is a Cybersecurity Incident Response Management (CIRM) platform built to make cybersecurity operations teams better and faster. Cydarm is based on case management, built specifically for SOC. The platform enables collaboration across different levels of experience and trust, using playbooks and fine-grained access control integrated with case management. Cydarm allows you to integrate existing cybersecurity tools, including receiving alerts, enriching data, sending notifications, and generating incident reports and metrics reports automatically.



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---

## Top-Rated Products (Ranked by G2 Score)
### 1. [Cisco XDR](https://www.g2.com/products/cisco-xdr-cisco-xdr/reviews)
  Cisco XDR is a cloud-based extended detection and response solution designed for security operations. Integrating with the broad Cisco security portfolio and many third-party offerings, Cisco XDR is the most comprehensive solution on the market today. With Cisco XDR, security analysts of all skill levels take advantage of correlated data from multiple sources to detect events sooner, streamline investigations, and prioritize and accelerate responses, to expose and remediate the most sophisticated threats, elevate productivity, and achieve security resilience.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 3

**User Satisfaction Scores:**

- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco (721,495 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,742 employees on LinkedIn®)
- **Ownership:** NASDAQ:CSCO

**Reviewer Demographics:**
  - **Company Size:** 67% Enterprise, 33% Mid-Market


#### Pros & Cons

**Pros:**

- Alert Notifications (1 reviews)
- Easy Integrations (1 reviews)
- Easy Management (1 reviews)
- Integrations (1 reviews)
- Platform Compatibility (1 reviews)

**Cons:**

- Complex Interface (1 reviews)
- Improvements Needed (1 reviews)
- Learning Curve (1 reviews)
- Not User-Friendly (1 reviews)

### 2. [ThreatConnect TI Ops](https://www.g2.com/products/threatconnect-ti-ops/reviews)
  TI Ops is the threat intelligence platform built for operations, not just centralization. It ingests hundreds of internal and external sources, enriches them with AI, and aligns them to your intelligence requirements and MITRE ATT&CK gaps. Analysts can instantly operationalize insights across the SOC, IR, hunt, and vulnerability teams — no swivel-chairing required. When combined with Polarity and Risk Quantifier, TI Ops helps teams act on intelligence faster and focus on the threats that truly matter to the business.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 14

**User Satisfaction Scores:**

- **Threat Intelligence:** 9.2/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Incident Case Management:** 7.3/10 (Category avg: 8.4/10)
- **Incident Logs:** 7.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [ThreatConnect](https://www.g2.com/sellers/threatconnect)
- **Year Founded:** 2011
- **HQ Location:** Arlington, US
- **Twitter:** @ThreatConnect (14,181 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/threatconnect-inc/about/ (155 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 57% Enterprise, 43% Mid-Market


#### Pros & Cons

**Pros:**

- Features (5 reviews)
- Threat Detection (5 reviews)
- Ease of Use (4 reviews)
- Automation (3 reviews)
- Implementation Ease (3 reviews)

**Cons:**

- UX Improvement (2 reviews)
- Additional Costs (1 reviews)
- API Limitations (1 reviews)
- Difficult Learning Curve (1 reviews)
- Difficult Setup (1 reviews)

### 3. [Cybereason Defense Platform](https://www.g2.com/products/cybereason-defense-platform/reviews)
  Cybereason automatically detects malicious activity and presents it in an intuitive way. It deploys easily with minimal organizational impact and provides end-to-end context of an attack campaign. Most organizations deploy Cybereason and start detecting attacks within 24 to 48 hours.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 18

**User Satisfaction Scores:**

- **Threat Intelligence:** 7.8/10 (Category avg: 8.8/10)
- **Quality of Support:** 7.9/10 (Category avg: 8.9/10)
- **Incident Case Management:** 9.2/10 (Category avg: 8.4/10)
- **Incident Logs:** 7.8/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Cybereason](https://www.g2.com/sellers/cybereason)
- **Year Founded:** 2012
- **HQ Location:** La Jolla, San Diego, US
- **Twitter:** @cybereason (15,628 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cybereason (557 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 61% Enterprise, 22% Small-Business


#### Pros & Cons

**Pros:**

- Cybersecurity (2 reviews)
- Ease of Use (2 reviews)
- Security (2 reviews)
- AI (1 reviews)
- AI Technology (1 reviews)

**Cons:**

- Feature Limitations (1 reviews)
- Lack of Clarity (1 reviews)
- Limited Customization (1 reviews)
- Limited Features (1 reviews)
- Poor Customer Support (1 reviews)

### 4. [FortiEDR](https://www.g2.com/products/fortiedr/reviews)
  FortiEDR identifies and stops breaches in real time automatically and efficiently with a lightweight agent. Part of the Fortinet Security Operations platform, it proactively shrinks the attack surface, prevents malware infection, detects and defuses potential threats immediately, and automates response and remediation procedures with customizable playbooks across legacy and current operating systems.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **Threat Intelligence:** 7.8/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.9/10)
- **Incident Case Management:** 7.5/10 (Category avg: 8.4/10)
- **Incident Logs:** 9.2/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Fortinet](https://www.g2.com/sellers/fortinet)
- **Year Founded:** 2000
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @Fortinet (151,495 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/6460/ (16,112 employees on LinkedIn®)
- **Ownership:** NASDAQ: FTNT

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 33% Enterprise


### 5. [Corelight](https://www.g2.com/products/corelight/reviews)
  Corelight's Open Network Detection and Response (NDR) Platform improves network detection coverage, accelerates incident response, and reduces operational costs by consolidating NDR, intrusion detection (IDS), and PCAP functionality in a single solution and by providing security analysts with machine learning-assisted investigations and one-click-pivots from prioritized alerts to the evidence needed to investigate and remediate them. Network Detection and Response platforms monitor and analyze network traffic, delivering telemetry into existing SIEM, XDR, or SaaS-based solutions. Corelight’s platform is unique because our detections and visibility engineering are community driven—with continuous content creation from Zeek®, Suricata IDS, and other Intel communities. And our integration with CrowdStrike XDR enables cross platform (EDR+NDR) analytics. This provides you with the most complete network visibility, powerful analytics, and threat hunting capabilities, and accelerates investigation across your entire kill chain. Corelight also delivers a comprehensive suite of network security analytics that help organizations identify more than 75 adversarial TTPs across the MITRE ATT&CK® spectrum including Exfiltration, Command and Control (C2), and Lateral Movement. These detections reveal known and unknown threats via hundreds of unique insights and alerts across machine learning, behavioral analysis, and signature-based approaches. CORELIGHT PRODUCTS + SERVICES Open NDR Platform Appliance, Cloud, Software, Virtual and SaaS Sensors IDS Fleet Manager Investigator Threat Hunting Platform Smart PCAP Corelight Training CERTIFICATIONS FIPS 140-2


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 20

**User Satisfaction Scores:**

- **Threat Intelligence:** 7.8/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.9/10)
- **Incident Case Management:** 5.0/10 (Category avg: 8.4/10)
- **Incident Logs:** 9.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Corelight](https://www.g2.com/sellers/corelight)
- **Company Website:** https://www.corelight.com/
- **Year Founded:** 2013
- **HQ Location:** San Francisco, CA
- **Twitter:** @corelight_inc (4,217 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/corelight (464 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 50% Enterprise, 50% Mid-Market


#### Pros & Cons

**Pros:**

- Comprehensive Security (2 reviews)
- Cybersecurity (2 reviews)
- Network Security (2 reviews)
- Security (2 reviews)
- Security Features (2 reviews)

**Cons:**

- Complex Coding (2 reviews)
- Complex Configuration (2 reviews)
- Complexity (2 reviews)
- Complex Setup (2 reviews)
- Learning Curve (2 reviews)

### 6. [AI EdgeLabs](https://www.g2.com/products/ai-edgelabs/reviews)
  The AI EdgeLabs platform equips security teams with best-in-class AI technology that is autonomous, effective, and immediate in identifying, responding, and remediating ongoing attacks and threats at the Edge and IoT infrastructures from malware, ransomware, DDoS, botnets, and more. AI EdgeLabs provides end-to-end visibility and coverage thanks to its lightweight network telemetry technology, Machine Learning, and Reinforcement Learning models. With robust threat analytics, monitoring and automated attack response protocols, and intelligent threat pattern detection, our platform makes it easy to mitigate all types of threats in real-time.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3

**User Satisfaction Scores:**

- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [AI EdgeLabs](https://www.g2.com/sellers/ai-edgelabs)
- **Year Founded:** 2021
- **HQ Location:** Dover, Delaware, United States
- **Twitter:** @ai_edge_labs (59 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/ai-edgelabs (21 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 33% Enterprise, 33% Mid-Market


### 7. [Infoblox Threat Defense](https://www.g2.com/products/infoblox-threat-defense/reviews)
  Infoblox Threat Defense provides preemptive security using a combination of predictive threat intelligence and ML- based algorithmic detections to stop threats before they reach users, devices or cloud workloads.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 5

**User Satisfaction Scores:**

- **Quality of Support:** 9.6/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Infoblox](https://www.g2.com/sellers/infoblox)
- **Company Website:** https://www.infoblox.com
- **Year Founded:** 1999
- **HQ Location:** Santa Clara, California
- **Twitter:** @Infoblox (11,292 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/8697/ (3,022 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 40% Mid-Market, 40% Small-Business


#### Pros & Cons

**Pros:**

- Internet Security (2 reviews)
- Protection (2 reviews)
- Security (2 reviews)
- Automation (1 reviews)
- Cloud Technology (1 reviews)

**Cons:**

- Complex Setup (1 reviews)
- Expensive (1 reviews)

### 8. [Check Point SmartEvent Event Management](https://www.g2.com/products/check-point-smartevent-event-management/reviews)
  SmartEvent event management provides full threat visibility with a single view into security risks. Take control and command the security event through real-time forensic and event investigation, compliance, and reporting. Respond to security incidents immediately and gain network true insights. Features include: integrated threat management, single view into security risks, customizable views and reports, full threat visibility, and real-time forensic and event investigation.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 13

**User Satisfaction Scores:**

- **Threat Intelligence:** 9.0/10 (Category avg: 8.8/10)
- **Quality of Support:** 7.8/10 (Category avg: 8.9/10)
- **Incident Case Management:** 8.3/10 (Category avg: 8.4/10)
- **Incident Logs:** 9.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Check Point Software Technologies](https://www.g2.com/sellers/check-point-software-technologies)
- **Year Founded:** 1993
- **HQ Location:** Redwood City, CA
- **Twitter:** @CheckPointSW (70,998 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/check-point-software-technologies/ (8,356 employees on LinkedIn®)
- **Ownership:** NASDAQ:CHKP

**Reviewer Demographics:**
  - **Company Size:** 69% Enterprise, 23% Mid-Market


#### Pros & Cons

**Pros:**

- Threat Detection (2 reviews)
- Visibility (2 reviews)
- Alerting (1 reviews)
- Ease of Use (1 reviews)
- Monitoring (1 reviews)

**Cons:**

- Complexity (1 reviews)
- Deployment Difficulties (1 reviews)
- Difficult Learning (1 reviews)
- Learning Curve (1 reviews)
- Setup Difficulty (1 reviews)

### 9. [Netwrix Threat Manager](https://www.g2.com/products/netwrix-threat-manager/reviews)
  Netwrix Threat Manager (formerly StealthDEFEND) detects and responds in real-time to advanced cyberattacks, providing an additional layer of security around your identities and data. Leveraging unsupervised Machine Learning, Netwrix Threat Manager eliminates excessive and undifferentiated warnings to surface truly meaningful trends and alerts on attempts to compromise your sensitive data. TOP FEATURES: - Unsupervised Machine Learning – Analyze a rich set of data with Machine Learning models that evaluate, correlate, and baseline the activity and behavior of users. - Seamless Sensitive Data Integration – Threat and Data Access Governance information is seamlessly integrated, further reducing noise by honing in specifically on the files that matter most. - Preconfigured Threat Models – Netwrix Threat Manager has been purpose-built to detect file system threats associated with Ransomware, Abnormal Behavior, First Time Host Access, First Time Client Use, Unusual Processes, and more. - Response Playbooks – Netwrix Threat Manager's actions engine automates security responses and connects various security applications and processes together with multi-stage actions. Out-of-the-Box or custom "Playbooks" can be leveraged to respond to threats automatically or programatically. - User Behavioral Profiles – Concrete understanding of each individual user’s behavior is incorporated into Netwrix Threat Manager’s threat analytics and Machine Learning models, complemented by visuals that make understanding any user’s normal behavior a trivial task. - Comprehensive Investigations – Create, configure, and save detailed reports, alerts, and threats on User and Group activity. - SIEM Integration – Out-of-the-box SIEM integration and preconfigured dashboards extend ready-to-use functions. - Real-Time Alerting – Real-time security alerts powered by Machine Learning allow you to master your threat data in a continuous way that leads to faster investigations and threat neutralizations. - Interactive, Real-Time Visualizations – Through a unified web presentation layer, threat data is streamed, processed, and visualized as it happens, including modern visualization elements like heat maps that update themselves in real-time to bring data to life. - Incident Detection Response Workflow – Quickly coordinate your team’s efforts so they’re prepared to share information and track who is working on an issue at any given time.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 4

**User Satisfaction Scores:**

- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Netwrix](https://www.g2.com/sellers/netwrix)
- **HQ Location:** Irvine, CA
- **Twitter:** @Netwrix (2,912 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/455932/ (758 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 25% Enterprise


### 10. [Trellix Helix](https://www.g2.com/products/trellix-helix/reviews)
  Trellix Helix integrates your security tools and augments them with next-generation security information and event management (SIEM), orchestration, and threat intelligence capabilities to capture the untapped potential of security investments.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 11

**User Satisfaction Scores:**

- **Threat Intelligence:** 9.2/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.5/10 (Category avg: 8.9/10)
- **Incident Case Management:** 8.3/10 (Category avg: 8.4/10)
- **Incident Logs:** 8.3/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Trellix](https://www.g2.com/sellers/trellix)
- **Year Founded:** 2004
- **HQ Location:** Milpitas, CA
- **Twitter:** @Trellix (241,661 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/44195/ (811 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 64% Enterprise, 18% Mid-Market


#### Pros & Cons

**Pros:**

- Artificial Intelligence (1 reviews)
- Automated Response (1 reviews)
- Automation (1 reviews)
- Cloud Services (1 reviews)
- Cybersecurity (1 reviews)


### 11. [Continuity Engine](https://www.g2.com/products/continuity-engine/reviews)
  Continuity Engine ("CE") is a business continuity software that protects your most mission-critical applications with a goal of zero downtime. Beyond HA or replication, CE takes a proactive approach with true continuous data protection. CE delivers near-zero recovery times by monitoring the health of your applications and instantly failing over if a threat is detected. Simply put, we can help you prepare for and protect your applications, servers, and data from disaster and unplanned outages.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Threat Intelligence:** 8.3/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)
- **Incident Case Management:** 7.5/10 (Category avg: 8.4/10)
- **Incident Logs:** 9.2/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Neverfail](https://www.g2.com/sellers/neverfail-166d1af2-d67c-42fb-8cf7-9b3c99a54ab0)
- **Year Founded:** 1993
- **HQ Location:** Austin, US
- **Twitter:** @neverfail (1,013 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/15207 (106 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Small-Business, 50% Mid-Market


#### Pros & Cons

**Pros:**

- Implementation Ease (1 reviews)
- Monitoring (1 reviews)
- Performance Efficiency (1 reviews)
- Setup Ease (1 reviews)
- Time-saving (1 reviews)

**Cons:**

- Difficult Setup (1 reviews)
- Poor Documentation (1 reviews)
- Setup Difficulty (1 reviews)
- Unclear Documentation (1 reviews)

### 12. [Cofense Triage](https://www.g2.com/products/cofense-triage/reviews)
  Cofense Triage is the first phishing-specific incident response platform that allows security operation (SOC) and incident responders to automate the prioritization, analysis and response to phishing threats that bypass your email security technologies.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 1

**User Satisfaction Scores:**

- **Threat Intelligence:** 8.3/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.9/10)
- **Incident Case Management:** 8.3/10 (Category avg: 8.4/10)
- **Incident Logs:** 10.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Cofense](https://www.g2.com/sellers/cofense)
- **Year Founded:** 2011
- **HQ Location:** Leesburg, Virginia
- **Twitter:** @Cofense (5,964 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/11500065 (289 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Enterprise


### 13. [Klaxon - Incident Management](https://www.g2.com/products/klaxon-incident-management/reviews)
  Deliver real-time messages across dispersed audiences, providing relevant information during critical incidents to ensure business continuity.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 1

**User Satisfaction Scores:**

- **Threat Intelligence:** 8.3/10 (Category avg: 8.8/10)
- **Quality of Support:** 10.0/10 (Category avg: 8.9/10)
- **Incident Case Management:** 10.0/10 (Category avg: 8.4/10)
- **Incident Logs:** 10.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Klaxon](https://www.g2.com/sellers/klaxon)
- **Year Founded:** 2015
- **HQ Location:** Leeds, GB
- **LinkedIn® Page:** https://www.linkedin.com/company/klaxontechnologies (3 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Enterprise


### 14. [Cofense Reporter](https://www.g2.com/products/cofense-reporter/reviews)
  To date, organizations have lacked an efficient process for gathering, organizing, and analyzing user reports of suspicious emails that may indicate early stages of a cyber attack. Cofense Reporter provides organizations with a simple, cost-effective way to fill this information gap.


  **Average Rating:** 3.9/5.0
  **Total Reviews:** 5

**User Satisfaction Scores:**

- **Threat Intelligence:** 9.4/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)
- **Incident Case Management:** 10.0/10 (Category avg: 8.4/10)
- **Incident Logs:** 10.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Cofense](https://www.g2.com/sellers/cofense)
- **Year Founded:** 2011
- **HQ Location:** Leesburg, Virginia
- **Twitter:** @Cofense (5,964 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/11500065 (289 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 60% Enterprise, 20% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (1 reviews)
- Phishing Prevention (1 reviews)
- Product Innovation (1 reviews)
- Setup Ease (1 reviews)
- User Interface (1 reviews)


### 15. [IBM Security QRadar NDR](https://www.g2.com/products/ibm-security-qradar-ndr/reviews)
  IBM Security QRadar Network Detection and Response (NDR is a comprehensive solution designed to enhance network security by providing real-time visibility and advanced analytics. By analyzing network activity across on-premises and cloud environments, QRadar NDR helps security teams detect and respond to threats more effectively, reducing the risk of cyberattacks and minimizing potential damage. Key Features and Functionality: - Real-Time Network Visibility: Unifies event and flow data to offer comprehensive insights into network activity, enabling the detection of hidden threats. - Machine Learning-Based Analytics: Establishes baselines of normal network behavior to quickly identify anomalies and suspicious activities before they escalate. - Integrated Threat Detection and Response: Combines network detection with response capabilities, allowing for swift action against identified threats without switching between tools. - Asset Profiling: Automatically updates and profiles assets as they connect to the network, helping to uncover compromised devices and unauthorized activities. - Incident Forensics: Retraces the steps of cybercriminals by capturing, reconstructing, and replaying the entire event chain, providing full visibility into security incidents. Primary Value and Problem Solved: QRadar NDR addresses the challenge of detecting and responding to sophisticated network threats that often go unnoticed within the vast amounts of normal network traffic. By providing real-time visibility and leveraging advanced analytics, it enables organizations to identify and mitigate threats more rapidly, reducing dwell time and potential damage. This unified approach enhances the efficiency of security operations, allowing teams to focus on critical issues without the need to pivot between multiple tools, thereby optimizing and scaling security investments.


  **Average Rating:** 3.8/5.0
  **Total Reviews:** 3

**User Satisfaction Scores:**

- **Threat Intelligence:** 9.2/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.9/10)
- **Incident Case Management:** 6.7/10 (Category avg: 8.4/10)
- **Incident Logs:** 6.7/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Year Founded:** 1911
- **HQ Location:** Armonk, NY
- **Twitter:** @IBM (709,390 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (324,553 employees on LinkedIn®)
- **Ownership:** SWX:IBM

**Reviewer Demographics:**
  - **Company Size:** 33% Enterprise, 33% Mid-Market


#### Pros & Cons

**Pros:**

- Monitoring (1 reviews)
- Real-time Monitoring (1 reviews)
- Threat Detection (1 reviews)

**Cons:**

- Difficult Setup (1 reviews)
- Expensive (1 reviews)

### 16. [CimSweep](https://www.g2.com/products/cimsweep/reviews)
  CimSweep is a suite of CIM/WMI-based tools that enable the ability to perform incident response and hunting operations remotely across all versions of Windows.


  **Average Rating:** 3.5/5.0
  **Total Reviews:** 1

**User Satisfaction Scores:**

- **Quality of Support:** 3.3/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [GitHub](https://www.g2.com/sellers/github)
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @github (2,642,101 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1418841/ (6,000 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Enterprise


### 17. [Datev](https://www.g2.com/products/datev/reviews)
  DATEV in one sentence: tax consultants, lawyers, auditors, small and medium-sized enterprises, municipalities, and founders using DATEV software that meets all requirements at high standards regarding reliability, topicality, data protection, and data security.


  **Average Rating:** 3.4/5.0
  **Total Reviews:** 15

**User Satisfaction Scores:**

- **Quality of Support:** 5.8/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Datev](https://www.g2.com/sellers/datev)
- **Year Founded:** 1966
- **HQ Location:** Germany
- **Twitter:** @DATEV (7,628 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/37207 (5,028 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 80% Small-Business, 20% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (4 reviews)
- Data Management (2 reviews)
- Documentation Management (2 reviews)
- Ease of Learning (2 reviews)
- Helpful (2 reviews)

**Cons:**

- Complexity Issues (4 reviews)
- Expensive (3 reviews)
- Poor Interface Design (3 reviews)
- Poor UI Design (3 reviews)
- Complexity (2 reviews)

### 18. [ActivShield](https://www.g2.com/products/activshield/reviews)
  Control your website traffic with pat. pending click and block tech.




**Seller Details:**

- **Seller:** [ActivShield](https://www.g2.com/sellers/activshield)
- **Year Founded:** 2022
- **HQ Location:** Boca Raton, US
- **Twitter:** @ActivShield
- **LinkedIn® Page:** https://www.linkedin.com/company/securily (20 employees on LinkedIn®)



### 19. [AirMDR](https://www.g2.com/products/airmdr/reviews)
  Innovative MDR Services Powered by AI Virtual Analysts AirMDR delivers the first Managed Detection and Response (MDR) service primarily operated by AI-powered virtual analysts. This innovation materially improves the speed and accuracy of incident investigation and response, lowers costs, and reduces the workload of human security analysts. With an AI virtual analyst first approach, customers enhance their threat detection and threat intelligence while gaining uninterrupted 24/7 incident response that is backstopped by live expert humans. The AirMDR AI-powered virtual analyst uses natural language communication to empower security analysts of all skill levels. It consumes and correlates playbooks, security industry knowledge, detection data, previous case data, and human feedback to learn and improve with every case. Playbooks, built on industry best practices, can be adapted to individual customer requirements and can dynamically generate code for incident response. This creates an autonomous security operations center (SOC) that provides full transparency into investigation processes, consistent playbook triage in seconds, robust case documentation, and deep learning with fact recall for storing and retrieving information. Product overview AirMDR virtual analysts go beyond copilots, operating with greater autonomy to proactively conduct analyses and act on routine or clearly defined security issues. AirMDR virtual analysts: • Deliver 24/7365 continuous monitoring • Cover all security products, including identity, network, SaaS, and Cloud • Create a single and self-learning source for multiple security tools (200+ integrations) and raw telemetry data • Detect threats faster with AI-driven alert management and threat intelligence correlation • Enrich, aggregate, and correlate alert data • Automate the triage of lower-level alerts • Identify and prioritize alerts for investigation • Reduce false positive investigations • Provide queryable playbooks built by the best cybersecurity experts and frameworks • Gain consistent and expert incident documentation • Minimize human error • Continuously improve as AI learns and advances • Secure scalability and skills requirements relief • Benefit from cost-effective pricing models Key Features \* AI-Native AirMDR completes 90% of triage and investigation in under five minutes \* Unbeatable savings at $4 per user/mo. Typically 50% lower than traditional MDR. \* AirMDR provides 100% integration for the security stack of your choice. \* AirMDR leverage AI efficiency so SMBs achieve speed, quality, and affordability. \* Cybersecurity experts train the AI, monitor performance, and support escalations




**Seller Details:**

- **Seller:** [AirMDR](https://www.g2.com/sellers/airmdr)
- **Year Founded:** 2023
- **HQ Location:** Menlo Park, US
- **LinkedIn® Page:** https://www.linkedin.com/company/airmdr/ (23 employees on LinkedIn®)



### 20. [Akmatori](https://www.g2.com/products/akmatori/reviews)
  Akmatori is an AIOps platform, designed to handle alerts effortlessly and prevent on-call burnout. Automate incident response, reduce downtime, and simplify troubleshooting.




**Seller Details:**

- **Seller:** [Akmatori](https://www.g2.com/sellers/akmatori)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 21. [BAE Systems](https://www.g2.com/products/bae-systems-bae-systems/reviews)
  CyberReveal, a suite of products for enhancing cyber security operations and protecting your business in the connected world.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 2

**User Satisfaction Scores:**

- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [BAE Systems](https://www.g2.com/sellers/bae-systems-a8f5cb6b-ebbf-4b81-90df-cda9511f0020)
- **Year Founded:** 2016
- **HQ Location:** Falls Church, US
- **Twitter:** @BAES_Careers (1,921 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1881 (16,381 employees on LinkedIn®)
- **Ownership:** LON: BA

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 50% Small-Business


### 22. [Barac](https://www.g2.com/products/barac/reviews)
  Using AI and behavioural analytics to detect malware hidden within encrypted traffic without the need for decryption




**Seller Details:**

- **Seller:** [Barac.io](https://www.g2.com/sellers/barac-io)
- **HQ Location:** N/A
- **Twitter:** @barac_io (97 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)



### 23. [BIMA](https://www.g2.com/products/bima/reviews)
  BIMA by Perisai: Redefining Cybersecurity with a Symphony of EDR, NDR, XDR, and SIEM. Experience digital freedom like never before, where every click is safe, and every innovation is secure. Bima - where peace of mind meets the cutting edge.




**Seller Details:**

- **Seller:** [Peris.ai](https://www.g2.com/sellers/peris-ai)
- **Year Founded:** 2022
- **HQ Location:** Jakarta, ID
- **Twitter:** @peris_ai (156 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/perisai-cybersecurity (25 employees on LinkedIn®)



### 24. [BLACKPANDA](https://www.g2.com/products/blackpanda/reviews)
  Blackpanda is Asia's premier cyber security firm, specializing in delivering world-class incident response and digital forensics services across the region. Headquartered in Singapore, Blackpanda offers a comprehensive suite of solutions designed to enhance cyber resilience for businesses of all sizes. Their flagship product, IR-1, integrates top-tier incident response, continuous vulnerability assessments, and seamless access to cyber insurance into a single SaaS platform, all at a fraction of traditional costs. Key Features and Functionality: - Fixed-Cost Incident Response: Provides 24/7 cyber emergency response with a fixed annual subscription, including one comprehensive incident response credit, eliminating variable hourly billing during crises. - Continuous Vulnerability Scanning: Conducts weekly attack surface management scans to identify over 80,000 potential vulnerabilities, complemented by Dark Web monitoring and actionable security dashboards. - Automated Cyber Insurance Access: Offers seamless, platform-integrated access to up to USD 5 million in cyber insurance coverage, underwritten by Blackpanda and backed by Lloyd’s of London. - Cloud-Native, Agentless Architecture: Operates entirely in the cloud without requiring installation of agents or plugins, ensuring rapid deployment and ease of use. - Consulting and Readiness Services: Provides customizable add-ons such as incident response playbooks, tabletop exercises, compromise assessments, and purple teaming through the IR-X package. Primary Value and User Solutions: Blackpanda's mission is to democratize cyber resilience, making top-tier incident response and cyber insurance accessible to all businesses, from Fortune 500 companies to SMEs. By offering a holistic and practical cyber resiliency solution, Blackpanda helps organizations strengthen their cyber defenses, ensure rapid response to incidents, and minimize business disruption caused by cyber threats. Their services are designed to be cost-effective, providing premium defense at less than 10% of traditional incident response pricing, thereby making cyber resilience achievable for all.




**Seller Details:**

- **Seller:** [BLACKPANDA](https://www.g2.com/sellers/blackpanda)
- **Year Founded:** 2015
- **HQ Location:** Singapore, SG
- **LinkedIn® Page:** https://www.linkedin.com/company/blackpanda/ (55 employees on LinkedIn®)



### 25. [BreachRx](https://www.g2.com/products/breachrx/reviews)
  BreachRx is the leading automated incident reporting and response platform used by security and technical leaders to overcome one of their biggest challenges—reducing cybersecurity regulatory and incident compliance risks. Our SaaS platform’s automated workspace streamlines collaboration and frees internal bandwidth across the business while ensuring compliance with the most stringent global cybersecurity and privacy frameworks. BreachRx is the only automated approach that creates tailored incident response plans and protects privilege in the market today. Learn more at breachrx.com or by emailing us at info@breachrx.com.




**Seller Details:**

- **Seller:** [BreachRx](https://www.g2.com/sellers/breachrx)
- **Year Founded:** 2020
- **HQ Location:** United States, US
- **Twitter:** @BreachRx (121 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/breachrx/ (34 employees on LinkedIn®)





## Parent Category

[System Security Software](https://www.g2.com/categories/system-security)



## Related Categories

- [Security Information and Event Management (SIEM) Software](https://www.g2.com/categories/security-information-and-event-management-siem)
- [Security Orchestration, Automation, and Response (SOAR) Software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar)
- [Extended Detection and Response (XDR) Platforms](https://www.g2.com/categories/extended-detection-and-response-xdr-platforms)



---

## Buyer Guide

### What You Should Know About Incident Response Software

### What is Incident Response Software?

Incident response software, sometimes called security incident management software, is a security technology used to remediate cybersecurity issues as they arise in real time. These tools discover incidents and alert the relevant IT and security staff to resolve the security issue. Additionally, the tools allow teams to develop workflows, delegate responsibilities, and automate low-level tasks to optimize response time and minimize the impact of security incidents.

These tools also document historical incidents and help provide context to the users attempting to understand the root cause to remediate security issues. When new security issues arise, users can take advantage of forensic investigation tools to root out the cause of the incident and see if it will be an ongoing or larger overall issue. Many incident response software also integrate with other security tools to simplify alerting, string together workflows, and provide additional threat intelligence.

#### What Types of Incident Response Software Exist?

**Pure incident response solutions**

Pure incident response solutions are the last line of defense in the security ecosystem. Only once threats go unseen and vulnerabilities are exposed, do incident response systems come into play. Their main focus is facilitating the remediation of compromised accounts, system penetrations, and other security incidents. These products store information related to common and emerging threats while documenting each occurrence for retrospective analysis. Some incident response solutions are also connected to live feeds to gather global information related to emerging threats.

**Incident management and response**

Incident management products offer many similar administrative features to incident response products, but other tools combine incident management, alerting, and response capabilities. These tools are often used in DevOps environments to document, track, and source security incidents from their emergence to their remediation.

**Incident management tracking and service tools**

Other incident management tools have more of a service management focus. These tools will track security incidents, but won’t allow users to build security workflows, remediate issues, or provide forensic investigation features to determine the root cause of the incident.

### What are the Common Features of Incident Response Software?

Incident response software can provide a wide range of features, but some of the most common include:

**Workflow management:** Workflow management features let administrators organize workflows that help guide remediation staff and provide information related to specific situations and incident types.

**Workflow automation:** Workflow automation allows teams to streamline the flow of work processes by establishing triggers and alerts that notify and route information to the appropriate people when their action is required within the compensation process.

**Incident database:** Incident databases document historical incident activity. Administrators can access and organize data related to incidents to produce reports or make data more navigable.

**Incident alerting:** Alerting features inform relevant individuals when incidents happen in real time. Some responses may be automated but users will still be informed.

**Incident reporting:** Reporting features produce reports detailing trends and vulnerabilities related to their network and infrastructure.

**Incident logs:** Historical incident logs are stored in the incident database and is used for user reference and analytics while remediating security incidents.

**Threat intelligence:** Threat intelligence tools, which are often combined with forensic tools, provide an integrated information feed detailing the cybersecurity threats as they’re discovered across the world. This information is gathered either internally or by a third-party vendor and is used to provide further information on remedies.

**Security orchestration:** Orchestration refers to the integration of security solutions and automation of processes in a response workflow.

**Automated remediation:** Automation addresses security issues in real time and reduces the time spent remedying issues manually. It also helps resolve common network and system security incidents quickly.

### What are the Benefits of Incident Response Software?

The main value of incident response technology is an increased ability to discover and resolve cybersecurity incidents. These are a few valuable components of the incident response process.

**Threat modeling:** Information security and IT departments can use these tools to gain familiarity with the incident response process and develop workflows before security incident occurrences. This allows companies to stand prepared to quickly discover, resolve, and learn from security incidents and how they impact business-critical systems.

**Alerting:** Without proper alerting and communication channels, many security threats can penetrate networks and remain undetected for extended periods. During that time, hackers, internal threat actors, and other cybercriminals can steal sensitive and other business-critical data and wreak havoc on IT systems. Proper alerting and communication can greatly shorten the time necessary to discover, inform relevant staff, and eradicate incidents.

**Isolation:** Incident response platforms allow security teams to contain incidents quickly when alerted properly. Isolating infected systems, networks, and endpoints can greatly reduce an incident’s scope of impact. If isolated properly, security professionals can monitor the activity of affected systems to learn more about the threat actors, their capabilities, and their goals.

**Remediation** : Remediation is the key to incident response and refers to the actual removal of threats such as malware and escalated privileges, among others. Incident response tools will facilitate the removal and allow teams to verify recovery before reintroducing infected systems or returning to normal operations.

**Investigation** : Investigation allows teams and companies to learn more about why they were attacked, how they were attacked, and what systems, applications, and data were negatively impacted. This information can help companies respond to compliance information requests, bolster security in vulnerable areas, and resolve similar, future issues, in less time.

### Who Uses Incident Response Software?

**Information security (InfoSec)**  **professionals:** InfoSec professionals use incident response software to monitor, alert, and remediate security threats to a company. Using incident response software, InfoSec professionals can automate and quickly scale their response to security incidents, above and beyond what teams can do manually.

**IT professionals:** For companies without dedicated information security teams, IT professionals may take on security roles. Professionals with limited security backgrounds may rely on incident response software with the more robust functionality to assist them in identifying threats, their decision making when security incidents arise, and threat remediation.

**Incident response service providers:** Practitioners at incident response service providers use incident response software to actively manage their client’s security, as well as other providers of managed security services.

### What are the Alternatives to Incident Response Software?

Companies that prefer to string together open-source or other various software tools to achieve the functionality of incident response software can do so with a combination of log analysis, SIEM, intrusion detection systems, vulnerability scanners, backup, and other tools. Conversely, companies may wish to outsource the management of their security programs to managed service providers.

[Endpoint detection and response (EDR) software](https://www.g2.com/categories/endpoint-detection-response-edr): They combine both [endpoint antivirus](https://www.g2.com/categories/endpoint-antivirus) and [endpoint management](https://www.g2.com/categories/endpoint-management) solutions to detect, investigate, and remove any malicious software that penetrates a network’s devices. 

[Managed detection and response (MDR) software](https://www.g2.com/categories/managed-detection-and-response-mdr): They proactively monitor networks, endpoints, and other IT resources for security incidents. 

[Extended detection and response (XDR) software](https://www.g2.com/categories/extended-detection-and-response-xdr-platforms): They are tools used to automate the discovery and remediation of security issues across hybrid systems. 

[Incident response services providers](https://www.g2.com/categories/incident-response-services) **:** For companies that do not want to purchase and manage their incident response in-house or develop their open-source solutions, they can employ incident response services providers.

[Log analysis software](https://www.g2.com/categories/log-analysis) **:** Log analysis software helps enable the documentation of application log files for records and analytics.

[Log monitoring software](https://www.g2.com/categories/log-monitoring) **:** By detecting and alerting users to patterns in these log files, log monitoring software helps solve performance and security issues.

[Intrusion detection and prevention systems (IDPS)](https://www.g2.com/categories/intrusion-detection-and-prevention-systems-idps): IDPS is used to inform IT administrators and security staff of anomalies and attacks on IT infrastructure and applications. These tools detect malware, socially engineered attacks, and other web-based threats. 

[Security information and event management (SIEM) software](https://www.g2.com/categories/security-information-and-event-management-siem): SIEM software can offer security information alerting, along with centralizing security operations into one platform. However, SIEM software cannot automate remediation practices like some incident response software does, however. For companies that do not want to manage SIEM in-house, they can work with [managed SIEM service providers](https://www.g2.com/categories/managed-siem-services).

[Threat intelligence software](https://www.g2.com/categories/threat-intelligence): Threat intelligence software provides organizations with information related to the newest forms of cyber threats like zero-day attacks, new forms of malware, and exploits. Companies may wish to work with [threat intelligence services providers](https://www.g2.com/categories/threat-intelligence-services), as well.

[Vulnerability scanner software](https://www.g2.com/categories/vulnerability-scanner): Vulnerability scanners are tools that constantly monitor applications and networks to identify security vulnerabilities. They work by maintaining an up-to-date database of known vulnerabilities, and conduct scans to identify potential exploits. Companies may opt to work with [vulnerability assessment services providers](https://www.g2.com/categories/vulnerability-assessment-services), instead of managing this in-house.

[Patch management software](https://www.g2.com/categories/patch-management): Patch management tools are used to ensure that the components of a company’s software stack and IT infrastructure are up to date. They then alert users of necessary updates or execute updates automatically. 

[Backup software](https://www.g2.com/categories/backup): Backup software offers protection for business data by copying data from servers, databases, desktops, laptops, and other devices in case user error, corrupt files, or physical disaster render a business’ critical data inaccessible. In the event of data loss from a security incident, data can be restored to its previous state from a backup.

#### Software Related to Incident Response Software

The following technology families are either closely related to incident response software products or have significant overlap between product functionality.

[Security information and event management (SIEM) software](https://www.g2.com/categories/security-information-and-event-management-siem) **:** [SIEM](https://www.g2.com/categories/security-information-and-event-management-siem) platforms go together with incident response solutions. Incident response may be facilitated by SIEM systems but these tools are specifically designed to streamline the remediation process or add investigative capabilities during security workflow processes. Incident response solutions will not provide the same level of compliance maintenance or log storage capabilities but can be used to increase a team’s ability to tackle threats as they emerge.

[Data breach notification software](https://www.g2.com/categories/data-breach-notification) **:** [Data breach notification](https://www.g2.com/categories/data-breach-notification) software helps companies document the impacts of data breaches to inform regulatory authorities and notify impacted individuals. These solutions automate and operationalize the data breach notification process to adhere to strict data disclosure laws and privacy regulations within mandated timelines, which in some instances can be as few as 72 hours.

[Digital forensics software](https://www.g2.com/categories/digital-forensics) **:** [Digital forensics](https://www.g2.com/categories/digital-forensics) tools are used to investigate and examine security incidents and threats after they’ve occurred. They don’t facilitate the actual remediation of security incidents but they can provide additional information on the source and scope of a security incident. They also may offer more in-depth investigatory information than incident response software.

[Security orchestration, automation, and response (SOAR) software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) **:** [SOAR](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) is a segment of the security market focused on automating all low-level security tasks. These tools integrate with a company’s SIEM to gather security information. They then integrate with monitoring and response tools to develop an automated workflow from discovery to resolution. Some incident response solutions will allow for workflow development and automation but don’t have a wide range of integration and automation capabilities of a SOAR platform.

[Insider threat management (ITM) software](https://www.g2.com/categories/insider-threat-management-itm): Companies use ITM software to monitor and record the actions of internal system users on their endpoints, such as current and former employees, contractors, business partners, and other permissioned individuals, to protect company assets, such as customer data or intellectual property.

### Challenges with Incident Response Software

Software solutions can come with their own set of challenges. The biggest challenge incident response teams may encounter with the software is ensuring that it meets the business’ unique process requirements.

**False positives:** Incident response software may identify a threat that turns out to be inaccurate, which is known as a false positive. Acting on false positives can waste company resources, time, and create unnecessary downtime for impacted individuals.

**Decision making:** Incident response software can automate remediation to some security threats, however, a security professional with knowledge of the company’s unique environment should weigh in on the decision-making process on how to handle automating these issues. This may require that companies consult with the software vendor and purchase additional professional services for deploying the software solution. Similarly, when designing workflows on who to alert in the event of a security incident and what actions to take and when, these must be designed with the organization’s specific security needs in mind.  

**Changes in regulatory compliance:** It is important to stay up to date with changes in regulatory compliance laws, especially concerning data breach notification requirements for who to notify and within what time frame. Companies should also ensure the software provider is providing the necessary updates to the software itself, or work to handle this task operationally.

**Insider threats:** Many companies focus on external threats, but may not appropriately plan for threats from insiders like employees, contractors, and others with privileged access. It’s important to ensure the Incident Response solution addresses the company’s unique security risk environment, for both external and internal incidents.

### How to Buy Incident Response Software

#### Requirements Gathering (RFI/RFP) for Incident Response Software

It is important to gather the company’s requirements before starting the search for an incident response software solution. To have an effective incident response program, the company must utilize the right tools to support their staff and security practices. Things to consider when determining the requirements include:

**Enabling staff responsible for using the software:** The team that is tasked with managing this software and the company’s incident response should be heavily involved in gathering requirements and then assessing software solutions. 

**Integrations** : The software solution should integrate with the company’s existing software stack. Many vendors provide pre-built integrations with the most common third-party systems. The company must ensure the integrations they require are either offered pre-built by the vendor or can be built with ease.

**Usability** : The software should be easy to use for the incident response team. Features they may prefer in an incident response solution include, out-of-the-box workflows for common incidents, no-code automation workflow builders, decision-process visualization, communication tools, and a knowledge sharing center.

**Daily volume of threats:** It is important to select an incident response software solution that can meet the company’s level of need. If the volume of security threats received in a day is high, it may be better to select a tool with robust functionality in terms of automating remediation to reduce the burden on staff. For companies experiencing a low volume of threats, they may be able to get by with less robust tools that offer security incident tracking, without much automated remediation functionality.

**Applicable regulations:** Users should learn specific privacy, security, data breach notification, and other regulations apply to a business in advance. This may be regulation-driven, like companies operating in regulated industries like healthcare subject to HIPAA or financial services subject to the Gramm-Leach-Bliley Act (GLBA); it may be geographic like companies subject to GDPR in the European Union; or it may be industry-specific, like companies adhering to payment card industry security standards like the Payment Card Industry-Data Security Standard (PCI-DSS).  

**Data breach notification requirements:** It is imperative to determine what security incidents may be reportable data breaches and whether the specific data breach must be reported to regulators, affected individuals, or both. The incident response software solution selected should enable the incident response team to meet these requirements.

#### Compare Incident Response Software Products

**Create a long list**

Users can research[incident response software](https://www.g2.com/categories/incident-response)providers on G2.com where they can find information such as verified software user reviews and vendor rankings based on user satisfaction and software segment sizes, such as small, medium, or enterprise businesses. It’s also possible to sort software solutions by languages supported.

Users can save any software products that meet their high-level requirements to their  “My List” on G2 by selecting the “favorite” heart symbol on the software’s product page. Saving the selections to the G2 My List will enable users to reference their selections again in the future. 

**Create a short list**

Users can visit their “My List” on G2.com to begin narrowing down their selection. G2 offers a product compare feature, where buyers can evaluate software features side by side based on real user rankings. 

They can also review [G2.com’s quarterly software reports](https://www.g2.com/reports) which have in-depth detail on the software user’s perception of their return on investment (in months), the time it took to implement their software solution, usability rankings, and other factors.

**Conduct demos**

Users can see the product they’ve narrowed down live by scheduling demonstrations. Many times, they can schedule demos directly through G2.com by clicking the “Get a quote” button on the vendor’s product profile. 

They can share their list of requirements and questions with the vendor in advance of their demo. It’s best to use a standard list of questions for each demonstration to ensure a fair comparison between each vendor on the same factors. 

#### Selection of Incident Response Software

**Choose a selection team**

Incident response software will likely be managed by InfoSec teams or IT teams. The people responsible for the day-to-day use of these tools must be a part of the selection team.

Others who may be beneficial to include on the selection team include professionals from the service desk, network operations, identity and access, application management, privacy, compliance, and legal teams. 

**Negotiation**

Most incident response software will be sold as a SaaS on a subscription or usage basis. Pricing will likely depend on the functions required by an organization. For example, log monitoring may be priced by the GB, while vulnerability assessments may be priced by the asset. Oftentimes, buyers can get discounts if they enter contracts for a longer duration.

Negotiating on implementation, support packages, and other professional services is also important. It is particularly important to set the incident response software up correctly when it is first deployed, especially when it comes to creating automated remediation actions and designing workflows.

**Final decision**

Before purchasing software, most vendors allow a free short-term trial of the product. The day-to-day users of the product must test the software’s capabilities before making a decision. If the selection team approves during the test phase and others on the selection team are satisfied with the solution, buyers can proceed with the contracting process.