# Best Enterprise Incident Response Software

  *By [Brandon Summers-Miller](https://research.g2.com/insights/author/brandon-summers-miller)*

   Products classified in the overall Incident Response category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Incident Response to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Incident Response category.

In addition to qualifying for inclusion in the Incident Response Software category, to qualify for inclusion in the Enterprise Business Incident Response Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.





## Category Overview

**Total Products under this Category:** 101


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 5,000+ Authentic Reviews
- 101+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.



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---

## Top-Rated Products (Ranked by G2 Score)
### 1. [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews)
  Organizations today face a serious challenge: managing numerous security vendors and tools while confronting an ever-evolving threat landscape. Sophisticated adversaries are becoming smarter, faster, and more evasive, launching complex attacks that can strike in minutes or even seconds. Traditional security approaches struggle to keep pace, leaving businesses vulnerable. The CrowdStrike Falcon Platform addresses this by offering a unified, cloud-native solution. It consolidates previously siloed security solutions and incorporates third-party data into a single platform with one efficient and resource-conscious agent, leveraging advanced AI and real-time threat intelligence. This approach simplifies security operations, speeds analyst decision making, and enhances protection to stop the breach, allowing organizations to reduce risk with less complexity and lower costs. CrowdStrike's Falcon Platform includes: - Endpoint Security: Secure the endpoint, stop the breach - Identify Protection: Identity is the front line, defend it - Next-Gen SIEM: The future of SIEM, today - Data Protection: Real-time data protection from endpoint to cloud - Exposure Management: Understand risk to stop breaches - Charlotte AI: Powering the next evolution of the SOC


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 369

**User Satisfaction Scores:**

- **Threat Intelligence:** 9.2/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.9/10)
- **Incident Case Management:** 7.9/10 (Category avg: 8.4/10)
- **Incident Logs:** 8.3/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [CrowdStrike](https://www.g2.com/sellers/crowdstrike)
- **Company Website:** https://www.crowdstrike.com
- **Year Founded:** 2011
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @CrowdStrike (110,324 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2497653/ (11,258 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Security Analyst, Cyber Security Analyst
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 47% Enterprise, 42% Mid-Market


#### Pros & Cons

**Pros:**

- Features (113 reviews)
- Threat Detection (103 reviews)
- Ease of Use (98 reviews)
- Security (97 reviews)
- Detection (86 reviews)

**Cons:**

- Expensive (54 reviews)
- Complexity (39 reviews)
- Learning Curve (35 reviews)
- Limited Features (31 reviews)
- Pricing Issues (29 reviews)

### 2. [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews)
  Microsoft Sentinel lets you see and stop threats before they cause harm, with SIEM reinvented for a modern world. Microsoft Sentinel is your birds-eye view across the enterprise. Put the cloud and large-scale intelligence from decades of Microsoft security experience to work. Make your threat detection and response smarter and faster with artificial intelligence (AI). Eliminate security infrastructure setup and maintenance, and elastically scale to meet your security needs—while reducing IT costs. With Microsoft Sentinel, you can: - Collect data at cloud scale—across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds - Detect previously uncovered threats and minimize false positives using analytics and unparalleled threat intelligence from Microsoft - Investigate threats with AI and hunt suspicious activities at scale, tapping into decades of cybersecurity work at Microsoft -Respond to incidents rapidly with built-in orchestration and automation of common tasks


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 270

**User Satisfaction Scores:**

- **Quality of Support:** 8.5/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft (13,114,353 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (227,697 employees on LinkedIn®)
- **Ownership:** MSFT

**Reviewer Demographics:**
  - **Who Uses This:** Senior Software Engineer, Cyber Security Analyst
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 42% Enterprise, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Cloud Services (4 reviews)
- Easy Integrations (4 reviews)
- Features (4 reviews)
- Integrations (4 reviews)
- Integration Support (4 reviews)

**Cons:**

- Expensive (3 reviews)
- Complex Implementation (2 reviews)
- Complex Setup (2 reviews)
- Inefficient Alerts (2 reviews)
- Integration Issues (2 reviews)

### 3. [Tines](https://www.g2.com/products/tines/reviews)
  Tines is the intelligent workflow platform trusted by the world's most advanced organizations. Companies like Coinbase, Databricks, Mars, Reddit, and SAP use Tines to power their most important workflows. With Tines, they’ve built a secure, flexible foundation to operationalize AI agents and intelligent workflows, unlocking productivity, moving faster, and future-proofing how work gets done. You can start building right away, by signing up for our always-free Community Edition and importing one of our pre-built workflows from the library.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 388

**User Satisfaction Scores:**

- **Threat Intelligence:** 8.6/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.6/10 (Category avg: 8.9/10)
- **Incident Case Management:** 8.5/10 (Category avg: 8.4/10)
- **Incident Logs:** 9.4/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Tines](https://www.g2.com/sellers/tines)
- **Company Website:** https://www.tines.com/
- **Year Founded:** 2018
- **HQ Location:** Dublin, IE
- **LinkedIn® Page:** https://www.linkedin.com/company/tines-io/ (538 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Security Engineer, Software Engineer
  - **Top Industries:** Computer & Network Security, Information Technology and Services
  - **Company Size:** 39% Mid-Market, 36% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (73 reviews)
- Automation (57 reviews)
- Customer Support (39 reviews)
- Features (31 reviews)
- Time-saving (26 reviews)

**Cons:**

- Learning Curve (15 reviews)
- Missing Features (15 reviews)
- Lack of Features (12 reviews)
- Complexity (9 reviews)
- Difficult Learning (9 reviews)

### 4. [IBM QRadar SIEM](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews)
  IBM Security QRadar SIEM is more than a tool, it is a teammate for SOC analysts - with advanced AI, powerful threat intelligence, and access to the latest detection content. IBM Security QRadar SIEM leverages multiple layers of AI and automation to enhance alert enrichment, threat prioritization, and incident correlation - presenting related alerts cohesively in a unified dashboard, reducing noise and saving time. QRadar SIEM helps maximize security team’s productivity by providing a unified experience across all SOC tools, with advanced AI and automation capabilities. ' IBM QRadar SIEM offers two editions tailored to meet your organization’s needs – Cloud Native and Classic. Whether your organization needs cloud-native architecture built for hybrid scale and speed or a solution to complement your on-premises infrastructure, we have you covered. IBM Security QRadar SIEM is available on AWS Marketplace.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 280

**User Satisfaction Scores:**

- **Threat Intelligence:** 8.4/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.9/10)
- **Incident Case Management:** 8.3/10 (Category avg: 8.4/10)
- **Incident Logs:** 8.8/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Year Founded:** 1911
- **HQ Location:** Armonk, NY
- **Twitter:** @IBM (709,390 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (324,553 employees on LinkedIn®)
- **Ownership:** SWX:IBM

**Reviewer Demographics:**
  - **Top Industries:** Computer & Network Security
  - **Company Size:** 53% Enterprise, 29% Mid-Market


### 5. [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews)
  PhishER Plus is a FedRAMP Moderate certified, lightweight Security Orchestration, Automation, and Response (SOAR) and full Incident Response product designed to help organizations manage email threats that bypass existing security measures. Offering enterprise-grade security automation while maintaining full transparency and control, PhishER Plus is ideal for organizations seeking enhanced email security without the traditional complexity that comes with other platforms. PhishER Plus addresses phishing attacks and malicious email activities through community-sourced intelligence from over 13 million global users, combined with precision AI analysis. This collaborative approach delivers actionable insights and rapid threat detection capabilities, suitable for IT security teams across organizations of all sizes looking to streamline their threat response processes. Organizations achieve significant financial returns, with users experiencing 362% to 650% ROI in the first year. PhishER Plus dramatically reduces investigation and remediation, with organizations reporting: - 85% faster investigation times - 99% reduction in manual email reviews - 90% auto-tagging of reported emails PhishER Plus seamlessly complements your existing security ecosystem, making it a valuable addition to any organization's cybersecurity strategy while delivering immediate operational and financial benefits.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 548

**User Satisfaction Scores:**

- **Threat Intelligence:** 8.5/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)
- **Incident Case Management:** 7.9/10 (Category avg: 8.4/10)
- **Incident Logs:** 8.4/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [KnowBe4, Inc.](https://www.g2.com/sellers/knowbe4-inc)
- **Company Website:** https://www.knowbe4.com
- **Year Founded:** 2010
- **HQ Location:** Clearwater, FL
- **Twitter:** @KnowBe4 (16,184 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2225282/ (2,445 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, Director of IT
  - **Top Industries:** Financial Services, Primary/Secondary Education
  - **Company Size:** 75% Mid-Market, 13% Enterprise


#### Pros & Cons

**Pros:**

- Phishing Prevention (50 reviews)
- Email Security (29 reviews)
- Automation (24 reviews)
- Security (22 reviews)
- Ease of Use (20 reviews)

**Cons:**

- False Positives (9 reviews)
- Ineffective Email Security (8 reviews)
- Email Management (7 reviews)
- Learning Curve (7 reviews)
- Setup Difficulty (7 reviews)

### 6. [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews)
  SentinelOne (NYSE:S) is pioneering autonomous cybersecurity to prevent, detect, and respond to cyber attacks faster and with higher accuracy than ever before. The Singularity Platform protects and empowers leading global enterprises with real-time visibility, cross-platform correlation, and AI-powered response across endpoints, cloud workloads and containers, network-connected (IoT) devices and identity-centric attack surfaces. To learn more, visit www.sentinelone.com or follow us at @SentinelOne, on LinkedIn or Facebook. Over 9,250 customers, including 4 of the Fortune 10, hundreds of the Global 2000, prominent governments, healthcare providers, and educational institutions, trust SentinelOne to bring their defenses into the future, gaining more capability with less complexity. SentinelOne is a Leader in the Gartner Magic Quadrant for Endpoint Protection Platforms, and is a go-to platform across all customer profiles, as highlighted in Gartner’s Critical Capabilities report. SentinelOne continues to prove its industry-leading capabilities in the MITRE Engenuity ATT&CK® Evaluation, with 100% protection detection, 88% less noise, and zero delays in the 2024 MITRE ATT&CK Engenuity evaluations, demonstrating our dedication to keeping our customers ahead of threats from every vector.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 194

**User Satisfaction Scores:**

- **Quality of Support:** 8.9/10 (Category avg: 8.9/10)


**Seller Details:**

- **Seller:** [SentinelOne](https://www.g2.com/sellers/sentinelone)
- **Company Website:** https://www.sentinelone.com
- **Year Founded:** 2013
- **HQ Location:** Mountain View, CA
- **Twitter:** @SentinelOne (57,697 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2886771/ (3,183 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 45% Mid-Market, 36% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (16 reviews)
- Features (11 reviews)
- Threat Detection (11 reviews)
- Customer Support (10 reviews)
- Security (7 reviews)

**Cons:**

- Learning Curve (4 reviews)
- Not User-Friendly (4 reviews)
- Slow Performance (4 reviews)
- Complexity (3 reviews)
- Difficult Configuration (3 reviews)

### 7. [Splunk Enterprise Security](https://www.g2.com/products/splunk-enterprise-security/reviews)
  Splunk Enterprise Security (ES) is a data-centric, modern security information and event management (SIEM) solution that delivers data-driven insights for full breadth visibility into your security posture so you can protect your business and mitigate risk at scale. With unparalleled search and reporting, advanced analytics, integrated intelligence, and prepackaged security content, Splunk ES accelerates threat detection and investigation, letting you determine the scope of high-priority threats to your environment so you can quickly take action. Built on an open and scalable data platform, you can stay agile in the face of evolving threats and business needs. Our extensive ecosystem of Splunk, partner, and community-built integrations as well as flexible deployment options ensure your technology investments are working in tandem with Splunk ES whilst meeting you wherever you are on your cloud, multi-cloud, or hybrid journey.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 222

**User Satisfaction Scores:**

- **Threat Intelligence:** 9.0/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.6/10 (Category avg: 8.9/10)
- **Incident Case Management:** 7.5/10 (Category avg: 8.4/10)
- **Incident Logs:** 8.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco (721,495 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,742 employees on LinkedIn®)
- **Ownership:** NASDAQ:CSCO

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 59% Enterprise, 30% Mid-Market


#### Pros & Cons

**Pros:**

- Easy Integrations (3 reviews)
- Alerting (2 reviews)
- Customer Support (2 reviews)
- Dashboard Usability (2 reviews)
- Ease of Use (2 reviews)

**Cons:**

- Expensive (3 reviews)
- Complex Setup (2 reviews)
- Integration Issues (2 reviews)
- Resource Management (2 reviews)
- Complex Configuration (1 reviews)

### 8. [ServiceNow Security Operations](https://www.g2.com/products/servicenow-security-operations/reviews)
  ServiceNow Security Operations is a sophisticated software solution designed to enhance threat and vulnerability management as well as incident response for organizations. By leveraging artificial intelligence, this platform empowers security teams to operate more efficiently and effectively, allowing for streamlined collaboration across IT, security, and risk management departments. The primary goal of ServiceNow Security Operations is to simplify complex security processes while minimizing risks associated with cybersecurity threats. Targeted at security teams within organizations of various sizes, ServiceNow Security Operations addresses the need for a cohesive approach to managing security incidents and vulnerabilities. It is particularly beneficial for organizations that utilize multiple security tools, as it integrates security and vulnerability data from these existing systems. This integration enables teams to respond to threats more rapidly by automating critical workflows and processes, thus reducing the manual effort traditionally required in incident response. Key features of ServiceNow Security Operations include intelligent workflows that automate routine tasks, allowing security professionals to focus on more strategic initiatives. The platform’s AI-driven capabilities facilitate the automatic correlation of threat intelligence from diverse sources, such as the MITRE ATT&CK framework. This feature enhances situational awareness and enables teams to prioritize threats effectively based on real-time data. Additionally, the ability to take action within other security or IT management tools from a centralized console streamlines operations, ensuring that teams can respond to incidents without unnecessary delays. Moreover, the use of digital security workflows and orchestration significantly accelerates tasks such as analysis, prioritization, and remediation. By automating these processes, organizations can not only improve their response times but also enhance their overall cybersecurity posture. The integration of AI-driven automation within the ServiceNow AI Platform® further strengthens the platform's capabilities, enabling organizations to drive cyber resilience and reduce their exposure to potential threats. In summary, ServiceNow Security Operations is a comprehensive solution that addresses the complexities of modern cybersecurity challenges. By automating and simplifying threat and vulnerability management, it empowers security teams to respond more effectively, thereby enhancing the overall security framework of an organization.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 37

**User Satisfaction Scores:**

- **Threat Intelligence:** 8.8/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Incident Case Management:** 8.8/10 (Category avg: 8.4/10)
- **Incident Logs:** 9.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** https://www.servicenow.com/
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow (54,215 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (32,701 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer & Network Security, Information Technology and Services
  - **Company Size:** 54% Enterprise, 21% Small-Business


#### Pros & Cons

**Pros:**

- Integration Capabilities (11 reviews)
- Integration Support (10 reviews)
- Ease of Use (9 reviews)
- Integrations (8 reviews)
- Incident Management (7 reviews)

**Cons:**

- Difficult Setup (4 reviews)
- Integration Issues (4 reviews)
- Licensing Issues (3 reviews)
- Complexity (2 reviews)
- Difficult Customization (2 reviews)

### 9. [Rapid7 Next-Gen SIEM](https://www.g2.com/products/rapid7-next-gen-siem/reviews)
  Rapid7 InsightIDR is a SaaS SIEM for modern threat detection and response. InsightIDR enables security analysts to work more efficiently and effectively, by unifying diverse data sources, providing early and reliable out of the box detections, and delivering rich visual investigations and automation to expedite response. With a lightweight cloud deployment and intuitive UI and onboarding experience, InsightIDR customers recognize an accelerated return on their investment and start seeing valuable insights from Day 1. With InsightIDR, teams can advance their threat detection and response program without adding headcount.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 67

**User Satisfaction Scores:**

- **Threat Intelligence:** 9.2/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.9/10)
- **Incident Case Management:** 8.7/10 (Category avg: 8.4/10)
- **Incident Logs:** 9.1/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Rapid7](https://www.g2.com/sellers/rapid7)
- **Year Founded:** 2000
- **HQ Location:** Boston, MA
- **Twitter:** @rapid7 (124,150 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/39624/ (3,249 employees on LinkedIn®)
- **Ownership:** NASDAQ:RPD

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 66% Mid-Market, 31% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- Easy Integrations (2 reviews)
- Integrations (2 reviews)
- Threat Detection (2 reviews)
- Visibility (2 reviews)

**Cons:**

- Limited Features (2 reviews)
- Alerting Issues (1 reviews)
- Alert Management (1 reviews)
- Difficult Customization (1 reviews)
- Difficult Setup (1 reviews)

### 10. [Cynet](https://www.g2.com/products/cynet/reviews)
  Cynet is the unified, AI-powered cybersecurity platform that delivers robust and comprehensive protection for security teams while maximizing operational efficiency for managed service providers (MSPs). This platform consolidates a wide array of security capabilities into a single, user-friendly interface, ensuring that organizations can effectively safeguard their digital assets without the complexity often associated with multi-solution environments. Cynet’s platform simplifies security management by integrating various functionalities, such as endpoint protection, threat detection, and incident response, into one cohesive system. This integration not only streamlines operations but also allows organizations to allocate their resources more effectively, ultimately enhancing their overall security posture. One of the standout features of Cynet’s platform is its remarkable performance in the MITRE ATT&CK Evaluations. Cynet delivered 100% visibility and 100% analytic coverage without requiring any configuration changes three years in a row. This capability ensures that organizations can monitor their environments comprehensively and respond to threats with precision. The platform’s built-in analytics and reporting tools provide actionable insights, enabling users to make informed decisions about their cybersecurity strategies. Additionally, Cynet offers 24/7 expert support, which is crucial for organizations that may not have in-house cybersecurity expertise. This round-the-clock assistance ensures that users can quickly address any security incidents or concerns, minimizing potential downtime and damage. The combination of advanced technology and dedicated support positions Cynet as a valuable partner for SMEs and service providers looking to enhance their cybersecurity measures. In summary, Cynet’s unified, AI-powered cybersecurity platform stands out in the crowded cybersecurity market by offering a unified solution tailored to the needs of MSPs. Its comprehensive features, exceptional performance in industry evaluations, and continuous expert support make it a compelling choice for organizations seeking to bolster their cybersecurity defenses while maintaining operational efficiency.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 208

**User Satisfaction Scores:**

- **Threat Intelligence:** 9.2/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Incident Case Management:** 9.0/10 (Category avg: 8.4/10)
- **Incident Logs:** 9.1/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Cynet](https://www.g2.com/sellers/cynet)
- **Company Website:** https://www.cynet.com/
- **Year Founded:** 2014
- **HQ Location:** Boston, MA
- **LinkedIn® Page:** https://www.linkedin.com/company/cynet-security/ (329 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** SOC Analyst, Technical Engineer
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 58% Mid-Market, 30% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (48 reviews)
- Features (36 reviews)
- Threat Detection (34 reviews)
- Customer Support (32 reviews)
- Security (31 reviews)

**Cons:**

- Limited Customization (11 reviews)
- Feature Limitations (10 reviews)
- Lack of Customization (10 reviews)
- Limited Features (10 reviews)
- Missing Features (10 reviews)

### 11. [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews)
  Sumo Logic, Inc. unifies and analyzes enterprise data, translating it into actionable insights through one AI-powered cloud-native log analytics platform. This single source of truth enables Dev, Sec and Ops teams to simplify complexity, collaborate efficiently and accelerate data-driven decisions that drive business value. Customers around the world rely on the Sumo Logic SaaS Log Analytics Platform for trusted insights to ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. For more information, visit: SUMOLOGIC.COM


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 381

**User Satisfaction Scores:**

- **Threat Intelligence:** 7.7/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.5/10 (Category avg: 8.9/10)
- **Incident Case Management:** 8.0/10 (Category avg: 8.4/10)
- **Incident Logs:** 8.8/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Sumo Logic](https://www.g2.com/sellers/sumo-logic)
- **Company Website:** https://www.sumologic.com
- **Year Founded:** 2010
- **HQ Location:** Redwood City, CA
- **Twitter:** @SumoLogic (6,525 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1037816/ (808 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 49% Mid-Market, 37% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (63 reviews)
- Log Management (46 reviews)
- Features (37 reviews)
- Real-time Monitoring (37 reviews)
- Insights (35 reviews)

**Cons:**

- Difficult Learning (21 reviews)
- Learning Curve (21 reviews)
- Learning Difficulty (21 reviews)
- Expensive (19 reviews)
- Slow Performance (18 reviews)

### 12. [Proofpoint Threat Response Auto-Pull](https://www.g2.com/products/proofpoint-threat-response-auto-pull/reviews)
  Proofpoint Threat Response Auto-Pull (TRAP) enables messaging and security administrators the ability to automatically retract threats delivered to employee inboxes and emails that turn malicious after delivery to quarantine. It is also a powerful solution to retract messages sent in error as well as inappropriate, malicious, or emails containing compliance violations and also follows forwarded mail and distribution lists and creates an auditable activity trail. With Proofpoint Threat Response Auto-Pull, you can protect your people, data, and brand from today’s threats by: • Automatically pulling malicious or unwanted messages from an end-users inbox. • Enriching each message by checking every domain and IP address against premium intelligence feeds. • Including built-in reporting, showing stats like: Email quarantine success or failures, email retraction read status, targeting by active directory attribute • Reducing the remediation time needed from hours to minutes.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 24

**User Satisfaction Scores:**

- **Threat Intelligence:** 8.3/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.9/10)
- **Incident Case Management:** 7.4/10 (Category avg: 8.4/10)
- **Incident Logs:** 8.6/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Proofpoint](https://www.g2.com/sellers/proofpoint)
- **Year Founded:** 2002
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @proofpoint (31,155 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/proofpoint (5,020 employees on LinkedIn®)
- **Ownership:** NASDAQ: PFPT

**Reviewer Demographics:**
  - **Company Size:** 63% Enterprise, 33% Mid-Market


### 13. [Torq AI SOC Platform](https://www.g2.com/products/torq-ai-soc-platform/reviews)
  Torq is transforming cybersecurity with the Torq AI SOC Platform. Torq empowers enterprises to instantly and precisely detect and respond to security events at scale. Torq’s customer base includes major multinational enterprise customers, including Abnormal Security, Armis, Check Point Security, Chipotle Mexican Grill, Inditex (Zara, Bershka, and Pull & Bear), Informatica, Kyocera, PepsiCo, Procter & Gamble, Siemens, Telefónica, Valvoline, Virgin Atlantic, and Wiz.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 149

**User Satisfaction Scores:**

- **Threat Intelligence:** 8.9/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.6/10 (Category avg: 8.9/10)
- **Incident Case Management:** 7.9/10 (Category avg: 8.4/10)
- **Incident Logs:** 8.0/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [torq](https://www.g2.com/sellers/torq)
- **Company Website:** https://torq.io/
- **Year Founded:** 2020
- **HQ Location:** New York, US
- **Twitter:** @torq_io (1,926 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/torqio/mycompany (393 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 50% Mid-Market, 29% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (67 reviews)
- Security (61 reviews)
- Automation (59 reviews)
- Features (55 reviews)
- Threat Detection (41 reviews)

**Cons:**

- Difficult Learning (18 reviews)
- Learning Curve (17 reviews)
- Missing Features (10 reviews)
- Improvement Needed (8 reviews)
- Poor Interface Design (8 reviews)

### 14. [Palo Alto Cortex XSIAM](https://www.g2.com/products/palo-alto-cortex-xsiam/reviews)
  Product Description: Palo Alto Networks' Cortex XSIAM is an AI-driven security operations platform designed to transform traditional Security Operations Centers by integrating and automating key functions such as data centralization, threat detection, and incident response. By leveraging machine learning and automation, it enables organizations to detect and respond to threats more efficiently, reducing manual workloads and improving overall security posture. Key Features and Functionality: - Data Centralization: Aggregates data from various sources into a unified platform, providing comprehensive visibility across the enterprise. - AI-Powered Threat Detection: Utilizes machine learning algorithms to identify anomalies and potential threats in real-time. - Automated Incident Response: Streamlines response processes through automation, enabling rapid mitigation of security incidents. - Integrated SOC Capabilities: Combines functions such as Extended Detection and Response , Security Orchestration, Automation, and Response , Attack Surface Management , and Security Information and Event Management into a cohesive platform, eliminating the need for multiple disparate tools. - Scalability: Designed to handle large volumes of data and adapt to the evolving needs of modern enterprises. Primary Value and Problem Solved: Cortex XSIAM addresses the challenges of disjointed data, weak threat defense, and heavy reliance on manual work in traditional SOCs. By centralizing data and automating security operations, it simplifies processes, enhances threat detection accuracy, and accelerates incident response times. This transformation enables organizations to proactively outpace threats, reduce operational costs, and achieve a more robust security posture.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 61

**User Satisfaction Scores:**

- **Threat Intelligence:** 8.9/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.2/10 (Category avg: 8.9/10)
- **Incident Case Management:** 8.4/10 (Category avg: 8.4/10)
- **Incident Logs:** 9.1/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Palo Alto Networks](https://www.g2.com/sellers/palo-alto-networks)
- **Year Founded:** 2005
- **HQ Location:** Santa Clara, CA
- **Twitter:** @PaloAltoNtwks (128,788 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/30086/ (21,355 employees on LinkedIn®)
- **Ownership:** NYSE: PANW

**Reviewer Demographics:**
  - **Who Uses This:** Information Security Engineer
  - **Top Industries:** Computer & Network Security, Information Technology and Services
  - **Company Size:** 48% Enterprise, 29% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (50 reviews)
- Threat Detection (37 reviews)
- Integrations (28 reviews)
- Cybersecurity (27 reviews)
- Features (27 reviews)

**Cons:**

- Expensive (28 reviews)
- Difficult Learning (17 reviews)
- Complexity (14 reviews)
- Integration Issues (14 reviews)
- UX Improvement (12 reviews)

### 15. [IBM QRadar SOAR](https://www.g2.com/products/ibm-qradar-soar/reviews)
  IBM QRadar® SOAR is designed to help your security team respond to cyberthreats with confidence, automate with intelligence and collaborate with consistency. It guides your team in resolving incidents by codifying established incident response processes into dynamic playbooks. The open and agnostic platform helps accelerate and orchestrate their response by automating actions with intelligence and integrating with other security tools. IBM QRadar SOAR is available on AWS Marketplace.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 25

**User Satisfaction Scores:**

- **Threat Intelligence:** 7.2/10 (Category avg: 8.8/10)
- **Quality of Support:** 7.9/10 (Category avg: 8.9/10)
- **Incident Case Management:** 7.7/10 (Category avg: 8.4/10)
- **Incident Logs:** 7.5/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Year Founded:** 1911
- **HQ Location:** Armonk, NY
- **Twitter:** @IBM (709,390 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (324,553 employees on LinkedIn®)
- **Ownership:** SWX:IBM

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 72% Enterprise, 21% Mid-Market


### 16. [CYREBRO](https://www.g2.com/products/cyrebro/reviews)
  CYREBRO is an AI-native Managed Detection and Response solution, providing the core foundation and capabilities of a state-level Security Operations Center delivered through its cloud-based, interactive SOC Platform. CYREBRO rapidly detects, analyzes, investigates and responds to cyber threats, for businesses of all sizes.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 129

**User Satisfaction Scores:**

- **Threat Intelligence:** 8.6/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.9/10)
- **Incident Case Management:** 8.0/10 (Category avg: 8.4/10)
- **Incident Logs:** 8.6/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [CYREBRO](https://www.g2.com/sellers/cyrebro)
- **Year Founded:** 2013
- **HQ Location:** Tel Aviv, IL
- **Twitter:** @CYREBRO_IO (310 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cyrebro/ (99 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer & Network Security, Information Technology and Services
  - **Company Size:** 64% Mid-Market, 25% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (12 reviews)
- Customer Support (10 reviews)
- Alerting System (7 reviews)
- Alerts (7 reviews)
- Dashboard Usability (7 reviews)

**Cons:**

- Update Issues (5 reviews)
- Communication Issues (4 reviews)
- Poor Customer Support (4 reviews)
- Dashboard Issues (3 reviews)
- Ineffective Alerts (3 reviews)

### 17. [LogRhythm SIEM](https://www.g2.com/products/exabeam-logrhythm-siem/reviews)
  Rapidly deploy LogRhythm SIEM, the leading self-hosted SIEM, to secure your organization with powerful detections, synchronized threat intelligence, automated workflows, and achieve faster, more accurate threat detection, investigation, and response (TDIR).


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 137

**User Satisfaction Scores:**

- **Threat Intelligence:** 8.7/10 (Category avg: 8.8/10)
- **Quality of Support:** 8.5/10 (Category avg: 8.9/10)
- **Incident Case Management:** 8.7/10 (Category avg: 8.4/10)
- **Incident Logs:** 8.8/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [Exabeam](https://www.g2.com/sellers/exabeam)
- **Year Founded:** 2013
- **HQ Location:** Foster City, US
- **Twitter:** @exabeam (5,374 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/exabeam (819 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Information Security Analyst, Cyber Security Analyst
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 40% Enterprise, 40% Mid-Market


### 18. [D3 Security](https://www.g2.com/products/d3-security/reviews)
  D3 stands at the forefront of AI-powered security, providing real-time, autonomous SOC solutions that help organizations stay ahead of cyber threats. By merging autonomous investigation and triage with AI-guided remediation, D3 is delivering AI-powered, human-led cyber security solutions. Morpheus is D3 Security’s fully autonomous SOC solution that triages, investigates, and responds to every alert, 24/7. Morpheus covers 100% of your alerts — no exceptions — so your team never has to choose between chasing false positives or risking a breach. It triages 95% of alerts in under two minutes, integrating seamlessly with any SIEM, XDR, or security stack. Unlike traditional SOAR platforms, Morpheus doesn’t need endless playbook tuning; it can build response workflows on the fly, specific to your security stack. The result? Zero alert fatigue, fewer missed threats, and a dramatic boost in SOC efficiency, powered by a data privacy-friendly and SecOps-focused AI model.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 64

**User Satisfaction Scores:**

- **Threat Intelligence:** 9.0/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Incident Case Management:** 8.9/10 (Category avg: 8.4/10)


**Seller Details:**

- **Seller:** [D3 Security Management Systems](https://www.g2.com/sellers/d3-security-management-systems)
- **Year Founded:** 2012
- **HQ Location:** Vancouver, British Columbia
- **Twitter:** @D3Security (1,121 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/342986/ (171 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 49% Enterprise, 41% Mid-Market


### 19. [guardsix](https://www.g2.com/products/guardsix/reviews)
  guardsix is a comprehensive cybersecurity solution designed specifically for Managed Security Service Providers (MSSPs) and Critical National Infrastructure Providers (CNI). guardsix command center, a unified SecOps platform, enables organizations to effectively detect cyberattacks while ensuring compliance with various data regulations. By offering a robust framework for monitoring and managing security events, guardsix addresses the increasing need for advanced threat detection and regulatory adherence in today’s complex digital landscape. guardsix command center stands out by providing complete visibility across IT environments through the integration of multiple security technologies, including Security Information and Event Management (SIEM), Network Detection and Response (NDR), and Security Orchestration, Automation, and Response (SOAR). This integration allows organizations to monitor their systems holistically, ensuring that potential threats are identified and addressed promptly. Additionally, guardsix employs hypergraph technology, which connects detections from diverse sources, enabling users to determine whether an incident is part of a more extensive attack. This capability enhances situational awareness and improves incident response times. One of the key advantages of guardsix is its open, vendor- and platform-agnostic nature, allowing users to choose how and from where to ingest data. This flexibility is crucial for organizations that operate in heterogeneous environments, as it enables them to tailor their security solutions to fit their specific needs. Furthermore, guardsix automatically normalizes data into a common taxonomy, simplifying the analysis and utilization of ingested information. This feature ensures that users can easily derive insights from their data, regardless of its original format or source. guardsix also prioritizes compliance with major regulatory frameworks, including NIS2, Schrems II, HIPAA, GDPR, PCI-DSS, and SOX. By providing centralized logging and reporting capabilities, the platform facilitates adherence to security guidelines such as CERT-In, SOC 2 Type II, and ISO27001. This focus on compliance not only helps organizations avoid potential legal pitfalls but also enhances their overall security posture by ensuring that they meet industry standards and best practices. In summary, guardsix is a versatile cybersecurity solution that empowers MSSPs and CNI providers to detect threats effectively while maintaining compliance with regulatory requirements. Its integration of essential security technologies, flexible data ingestion options, and emphasis on compliance make it a valuable asset for organizations looking to strengthen their cybersecurity defenses.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 105

**User Satisfaction Scores:**

- **Threat Intelligence:** 8.4/10 (Category avg: 8.8/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Incident Case Management:** 8.3/10 (Category avg: 8.4/10)
- **Incident Logs:** 8.7/10 (Category avg: 8.8/10)


**Seller Details:**

- **Seller:** [guardsix](https://www.g2.com/sellers/guardsix)
- **Company Website:** https://guardsix.com/
- **Year Founded:** 2001
- **HQ Location:** Copenhagen, Capital Region
- **LinkedIn® Page:** https://linkedin.com/company/guardsix (117 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer & Network Security, Information Technology and Services
  - **Company Size:** 44% Mid-Market, 31% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (8 reviews)
- Log Management (5 reviews)
- Customer Support (4 reviews)
- Easy Integrations (4 reviews)
- Efficiency (4 reviews)

**Cons:**

- Poor Interface Design (3 reviews)
- UX Improvement (3 reviews)
- Complexity (2 reviews)
- Confusing Interface (2 reviews)
- Information Deficiency (2 reviews)



## Parent Category

[System Security Software](https://www.g2.com/categories/system-security)



## Related Categories

- [Security Information and Event Management (SIEM) Software](https://www.g2.com/categories/security-information-and-event-management-siem)
- [Managed Detection and Response (MDR)  Software](https://www.g2.com/categories/managed-detection-and-response-mdr)
- [Security Orchestration, Automation, and Response (SOAR) Software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar)



---

## Buyer Guide

### What You Should Know About Incident Response Software

### What is Incident Response Software?

Incident response software, sometimes called security incident management software, is a security technology used to remediate cybersecurity issues as they arise in real time. These tools discover incidents and alert the relevant IT and security staff to resolve the security issue. Additionally, the tools allow teams to develop workflows, delegate responsibilities, and automate low-level tasks to optimize response time and minimize the impact of security incidents.

These tools also document historical incidents and help provide context to the users attempting to understand the root cause to remediate security issues. When new security issues arise, users can take advantage of forensic investigation tools to root out the cause of the incident and see if it will be an ongoing or larger overall issue. Many incident response software also integrate with other security tools to simplify alerting, string together workflows, and provide additional threat intelligence.

#### What Types of Incident Response Software Exist?

**Pure incident response solutions**

Pure incident response solutions are the last line of defense in the security ecosystem. Only once threats go unseen and vulnerabilities are exposed, do incident response systems come into play. Their main focus is facilitating the remediation of compromised accounts, system penetrations, and other security incidents. These products store information related to common and emerging threats while documenting each occurrence for retrospective analysis. Some incident response solutions are also connected to live feeds to gather global information related to emerging threats.

**Incident management and response**

Incident management products offer many similar administrative features to incident response products, but other tools combine incident management, alerting, and response capabilities. These tools are often used in DevOps environments to document, track, and source security incidents from their emergence to their remediation.

**Incident management tracking and service tools**

Other incident management tools have more of a service management focus. These tools will track security incidents, but won’t allow users to build security workflows, remediate issues, or provide forensic investigation features to determine the root cause of the incident.

### What are the Common Features of Incident Response Software?

Incident response software can provide a wide range of features, but some of the most common include:

**Workflow management:** Workflow management features let administrators organize workflows that help guide remediation staff and provide information related to specific situations and incident types.

**Workflow automation:** Workflow automation allows teams to streamline the flow of work processes by establishing triggers and alerts that notify and route information to the appropriate people when their action is required within the compensation process.

**Incident database:** Incident databases document historical incident activity. Administrators can access and organize data related to incidents to produce reports or make data more navigable.

**Incident alerting:** Alerting features inform relevant individuals when incidents happen in real time. Some responses may be automated but users will still be informed.

**Incident reporting:** Reporting features produce reports detailing trends and vulnerabilities related to their network and infrastructure.

**Incident logs:** Historical incident logs are stored in the incident database and is used for user reference and analytics while remediating security incidents.

**Threat intelligence:** Threat intelligence tools, which are often combined with forensic tools, provide an integrated information feed detailing the cybersecurity threats as they’re discovered across the world. This information is gathered either internally or by a third-party vendor and is used to provide further information on remedies.

**Security orchestration:** Orchestration refers to the integration of security solutions and automation of processes in a response workflow.

**Automated remediation:** Automation addresses security issues in real time and reduces the time spent remedying issues manually. It also helps resolve common network and system security incidents quickly.

### What are the Benefits of Incident Response Software?

The main value of incident response technology is an increased ability to discover and resolve cybersecurity incidents. These are a few valuable components of the incident response process.

**Threat modeling:** Information security and IT departments can use these tools to gain familiarity with the incident response process and develop workflows before security incident occurrences. This allows companies to stand prepared to quickly discover, resolve, and learn from security incidents and how they impact business-critical systems.

**Alerting:** Without proper alerting and communication channels, many security threats can penetrate networks and remain undetected for extended periods. During that time, hackers, internal threat actors, and other cybercriminals can steal sensitive and other business-critical data and wreak havoc on IT systems. Proper alerting and communication can greatly shorten the time necessary to discover, inform relevant staff, and eradicate incidents.

**Isolation:** Incident response platforms allow security teams to contain incidents quickly when alerted properly. Isolating infected systems, networks, and endpoints can greatly reduce an incident’s scope of impact. If isolated properly, security professionals can monitor the activity of affected systems to learn more about the threat actors, their capabilities, and their goals.

**Remediation** : Remediation is the key to incident response and refers to the actual removal of threats such as malware and escalated privileges, among others. Incident response tools will facilitate the removal and allow teams to verify recovery before reintroducing infected systems or returning to normal operations.

**Investigation** : Investigation allows teams and companies to learn more about why they were attacked, how they were attacked, and what systems, applications, and data were negatively impacted. This information can help companies respond to compliance information requests, bolster security in vulnerable areas, and resolve similar, future issues, in less time.

### Who Uses Incident Response Software?

**Information security (InfoSec)**  **professionals:** InfoSec professionals use incident response software to monitor, alert, and remediate security threats to a company. Using incident response software, InfoSec professionals can automate and quickly scale their response to security incidents, above and beyond what teams can do manually.

**IT professionals:** For companies without dedicated information security teams, IT professionals may take on security roles. Professionals with limited security backgrounds may rely on incident response software with the more robust functionality to assist them in identifying threats, their decision making when security incidents arise, and threat remediation.

**Incident response service providers:** Practitioners at incident response service providers use incident response software to actively manage their client’s security, as well as other providers of managed security services.

### What are the Alternatives to Incident Response Software?

Companies that prefer to string together open-source or other various software tools to achieve the functionality of incident response software can do so with a combination of log analysis, SIEM, intrusion detection systems, vulnerability scanners, backup, and other tools. Conversely, companies may wish to outsource the management of their security programs to managed service providers.

[Endpoint detection and response (EDR) software](https://www.g2.com/categories/endpoint-detection-response-edr): They combine both [endpoint antivirus](https://www.g2.com/categories/endpoint-antivirus) and [endpoint management](https://www.g2.com/categories/endpoint-management) solutions to detect, investigate, and remove any malicious software that penetrates a network’s devices. 

[Managed detection and response (MDR) software](https://www.g2.com/categories/managed-detection-and-response-mdr): They proactively monitor networks, endpoints, and other IT resources for security incidents. 

[Extended detection and response (XDR) software](https://www.g2.com/categories/extended-detection-and-response-xdr-platforms): They are tools used to automate the discovery and remediation of security issues across hybrid systems. 

[Incident response services providers](https://www.g2.com/categories/incident-response-services) **:** For companies that do not want to purchase and manage their incident response in-house or develop their open-source solutions, they can employ incident response services providers.

[Log analysis software](https://www.g2.com/categories/log-analysis) **:** Log analysis software helps enable the documentation of application log files for records and analytics.

[Log monitoring software](https://www.g2.com/categories/log-monitoring) **:** By detecting and alerting users to patterns in these log files, log monitoring software helps solve performance and security issues.

[Intrusion detection and prevention systems (IDPS)](https://www.g2.com/categories/intrusion-detection-and-prevention-systems-idps): IDPS is used to inform IT administrators and security staff of anomalies and attacks on IT infrastructure and applications. These tools detect malware, socially engineered attacks, and other web-based threats. 

[Security information and event management (SIEM) software](https://www.g2.com/categories/security-information-and-event-management-siem): SIEM software can offer security information alerting, along with centralizing security operations into one platform. However, SIEM software cannot automate remediation practices like some incident response software does, however. For companies that do not want to manage SIEM in-house, they can work with [managed SIEM service providers](https://www.g2.com/categories/managed-siem-services).

[Threat intelligence software](https://www.g2.com/categories/threat-intelligence): Threat intelligence software provides organizations with information related to the newest forms of cyber threats like zero-day attacks, new forms of malware, and exploits. Companies may wish to work with [threat intelligence services providers](https://www.g2.com/categories/threat-intelligence-services), as well.

[Vulnerability scanner software](https://www.g2.com/categories/vulnerability-scanner): Vulnerability scanners are tools that constantly monitor applications and networks to identify security vulnerabilities. They work by maintaining an up-to-date database of known vulnerabilities, and conduct scans to identify potential exploits. Companies may opt to work with [vulnerability assessment services providers](https://www.g2.com/categories/vulnerability-assessment-services), instead of managing this in-house.

[Patch management software](https://www.g2.com/categories/patch-management): Patch management tools are used to ensure that the components of a company’s software stack and IT infrastructure are up to date. They then alert users of necessary updates or execute updates automatically. 

[Backup software](https://www.g2.com/categories/backup): Backup software offers protection for business data by copying data from servers, databases, desktops, laptops, and other devices in case user error, corrupt files, or physical disaster render a business’ critical data inaccessible. In the event of data loss from a security incident, data can be restored to its previous state from a backup.

#### Software Related to Incident Response Software

The following technology families are either closely related to incident response software products or have significant overlap between product functionality.

[Security information and event management (SIEM) software](https://www.g2.com/categories/security-information-and-event-management-siem) **:** [SIEM](https://www.g2.com/categories/security-information-and-event-management-siem) platforms go together with incident response solutions. Incident response may be facilitated by SIEM systems but these tools are specifically designed to streamline the remediation process or add investigative capabilities during security workflow processes. Incident response solutions will not provide the same level of compliance maintenance or log storage capabilities but can be used to increase a team’s ability to tackle threats as they emerge.

[Data breach notification software](https://www.g2.com/categories/data-breach-notification) **:** [Data breach notification](https://www.g2.com/categories/data-breach-notification) software helps companies document the impacts of data breaches to inform regulatory authorities and notify impacted individuals. These solutions automate and operationalize the data breach notification process to adhere to strict data disclosure laws and privacy regulations within mandated timelines, which in some instances can be as few as 72 hours.

[Digital forensics software](https://www.g2.com/categories/digital-forensics) **:** [Digital forensics](https://www.g2.com/categories/digital-forensics) tools are used to investigate and examine security incidents and threats after they’ve occurred. They don’t facilitate the actual remediation of security incidents but they can provide additional information on the source and scope of a security incident. They also may offer more in-depth investigatory information than incident response software.

[Security orchestration, automation, and response (SOAR) software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) **:** [SOAR](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) is a segment of the security market focused on automating all low-level security tasks. These tools integrate with a company’s SIEM to gather security information. They then integrate with monitoring and response tools to develop an automated workflow from discovery to resolution. Some incident response solutions will allow for workflow development and automation but don’t have a wide range of integration and automation capabilities of a SOAR platform.

[Insider threat management (ITM) software](https://www.g2.com/categories/insider-threat-management-itm): Companies use ITM software to monitor and record the actions of internal system users on their endpoints, such as current and former employees, contractors, business partners, and other permissioned individuals, to protect company assets, such as customer data or intellectual property.

### Challenges with Incident Response Software

Software solutions can come with their own set of challenges. The biggest challenge incident response teams may encounter with the software is ensuring that it meets the business’ unique process requirements.

**False positives:** Incident response software may identify a threat that turns out to be inaccurate, which is known as a false positive. Acting on false positives can waste company resources, time, and create unnecessary downtime for impacted individuals.

**Decision making:** Incident response software can automate remediation to some security threats, however, a security professional with knowledge of the company’s unique environment should weigh in on the decision-making process on how to handle automating these issues. This may require that companies consult with the software vendor and purchase additional professional services for deploying the software solution. Similarly, when designing workflows on who to alert in the event of a security incident and what actions to take and when, these must be designed with the organization’s specific security needs in mind.  

**Changes in regulatory compliance:** It is important to stay up to date with changes in regulatory compliance laws, especially concerning data breach notification requirements for who to notify and within what time frame. Companies should also ensure the software provider is providing the necessary updates to the software itself, or work to handle this task operationally.

**Insider threats:** Many companies focus on external threats, but may not appropriately plan for threats from insiders like employees, contractors, and others with privileged access. It’s important to ensure the Incident Response solution addresses the company’s unique security risk environment, for both external and internal incidents.

### How to Buy Incident Response Software

#### Requirements Gathering (RFI/RFP) for Incident Response Software

It is important to gather the company’s requirements before starting the search for an incident response software solution. To have an effective incident response program, the company must utilize the right tools to support their staff and security practices. Things to consider when determining the requirements include:

**Enabling staff responsible for using the software:** The team that is tasked with managing this software and the company’s incident response should be heavily involved in gathering requirements and then assessing software solutions. 

**Integrations** : The software solution should integrate with the company’s existing software stack. Many vendors provide pre-built integrations with the most common third-party systems. The company must ensure the integrations they require are either offered pre-built by the vendor or can be built with ease.

**Usability** : The software should be easy to use for the incident response team. Features they may prefer in an incident response solution include, out-of-the-box workflows for common incidents, no-code automation workflow builders, decision-process visualization, communication tools, and a knowledge sharing center.

**Daily volume of threats:** It is important to select an incident response software solution that can meet the company’s level of need. If the volume of security threats received in a day is high, it may be better to select a tool with robust functionality in terms of automating remediation to reduce the burden on staff. For companies experiencing a low volume of threats, they may be able to get by with less robust tools that offer security incident tracking, without much automated remediation functionality.

**Applicable regulations:** Users should learn specific privacy, security, data breach notification, and other regulations apply to a business in advance. This may be regulation-driven, like companies operating in regulated industries like healthcare subject to HIPAA or financial services subject to the Gramm-Leach-Bliley Act (GLBA); it may be geographic like companies subject to GDPR in the European Union; or it may be industry-specific, like companies adhering to payment card industry security standards like the Payment Card Industry-Data Security Standard (PCI-DSS).  

**Data breach notification requirements:** It is imperative to determine what security incidents may be reportable data breaches and whether the specific data breach must be reported to regulators, affected individuals, or both. The incident response software solution selected should enable the incident response team to meet these requirements.

#### Compare Incident Response Software Products

**Create a long list**

Users can research[incident response software](https://www.g2.com/categories/incident-response)providers on G2.com where they can find information such as verified software user reviews and vendor rankings based on user satisfaction and software segment sizes, such as small, medium, or enterprise businesses. It’s also possible to sort software solutions by languages supported.

Users can save any software products that meet their high-level requirements to their  “My List” on G2 by selecting the “favorite” heart symbol on the software’s product page. Saving the selections to the G2 My List will enable users to reference their selections again in the future. 

**Create a short list**

Users can visit their “My List” on G2.com to begin narrowing down their selection. G2 offers a product compare feature, where buyers can evaluate software features side by side based on real user rankings. 

They can also review [G2.com’s quarterly software reports](https://www.g2.com/reports) which have in-depth detail on the software user’s perception of their return on investment (in months), the time it took to implement their software solution, usability rankings, and other factors.

**Conduct demos**

Users can see the product they’ve narrowed down live by scheduling demonstrations. Many times, they can schedule demos directly through G2.com by clicking the “Get a quote” button on the vendor’s product profile. 

They can share their list of requirements and questions with the vendor in advance of their demo. It’s best to use a standard list of questions for each demonstration to ensure a fair comparison between each vendor on the same factors. 

#### Selection of Incident Response Software

**Choose a selection team**

Incident response software will likely be managed by InfoSec teams or IT teams. The people responsible for the day-to-day use of these tools must be a part of the selection team.

Others who may be beneficial to include on the selection team include professionals from the service desk, network operations, identity and access, application management, privacy, compliance, and legal teams. 

**Negotiation**

Most incident response software will be sold as a SaaS on a subscription or usage basis. Pricing will likely depend on the functions required by an organization. For example, log monitoring may be priced by the GB, while vulnerability assessments may be priced by the asset. Oftentimes, buyers can get discounts if they enter contracts for a longer duration.

Negotiating on implementation, support packages, and other professional services is also important. It is particularly important to set the incident response software up correctly when it is first deployed, especially when it comes to creating automated remediation actions and designing workflows.

**Final decision**

Before purchasing software, most vendors allow a free short-term trial of the product. The day-to-day users of the product must test the software’s capabilities before making a decision. If the selection team approves during the test phase and others on the selection team are satisfied with the solution, buyers can proceed with the contracting process.