# Best Incident Management Software with Ticket designation Capabilities - Page 2 ## How Many Incident Management Software Products Does G2 Track? **Total Products under this Category:** 135 ### Category Stats (Aug 2026) - **Average Rating:** 4.43/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Alloy Navigator (+0.48%) - Among all products in this category, Alloy Navigator recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Incident Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 17,600+ Authentic Reviews - 135+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Incident Management Software ![G2 Grid® for Incident Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/incident-management/grids.png?focus%5B%5D=71310&focus%5B%5D=25671&focus%5B%5D=27129&focus%5B%5D=5231&focus%5B%5D=2864&focus%5B%5D=139215&focus%5B%5D=17254&focus%5B%5D=167999) Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, New Relic, PagerDuty, and incident.io. Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=new-relic&focus%5B%5D=pagerduty&focus%5B%5D=incident-io) **Sponsored** ### Rootly Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1040&secure%5Bchosen_at%5D=2026-08-12T23%3A56%3A40Z&secure%5Bdisplayable_resource_id%5D=1040&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1040&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=164922&secure%5Bresource_id%5D=1040&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%3Ffilters%255BAutomations%255D%255B%255D%3D105%26page%3D2&secure%5Btoken%5D=23785edba17e4d7df64bc064af93b13199c146c6f618a3a8043ebb4d93908f96&secure%5Burl%5D=https%3A%2F%2Fwww.rootly.com%2Fdemo&secure%5Burl_type%5D=custom_url) ### [DERDACK Enterprise Alert](https://www.g2.com/products/derdack-enterprise-alert/reviews) DERDACK Enterprise Alert® is enterprise-class alert notification and mobile response software. Unique in the market, it is designed for on-premises and private cloud installation. It increases agility and responsiveness of operations teams in manufacturing, utilities, IT services, transport and logistics. Enterprise Alert fully automates targeted alerting processes and provides for a faster, more reliable and effective response to incidents threatening the continuity of services and operations. This is in particular importance for 24/7 operated mission-critical systems and IT. Enterprise Alert provides automated, and persistent alert notifications by voice, text, push, email and IM. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information. Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. Backup engineers and stand-ins are also available. IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Derdack´s Enterprise Notification Software provides perfect toolset for a real-time, anywhere collaboration experience. Handling critical incidents shouldn’t stop with acknowledging an alert. With our mobile app you can comfortably manage alerts, troubleshoot problems and even resolve them by triggering parameter-based IT automation tasks. The mobile app mobilizes incident management and makes you independent from your monitoring or service desk console. Enterprise Alert has been specifically designed for large and global enterprises and organizations with the highest demands in reliability, productivity, integrations and security. That is why our product is one of the very few, if not the only one, that fully addresses the needs that come with running business-critical operations such as enterprise IT, manufacturing lines, energy & utility creation and distribution. Feel free to explore our cloud product SIGNL4: https://www.g2.com/products/signl4-derdack **Average Rating:** 4.8/5.0 **Total Reviews:** 47 #### How Do G2 Users Rate DERDACK Enterprise Alert? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 9.6/10 (Category avg: 8.8/10) - **Constant Monitoring:** 10.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind DERDACK Enterprise Alert? - **Seller:** [Derdack](https://www.g2.com/sellers/derdack) - **Year Founded:** 1999 - **HQ Location:** Potsdam, Germany - **Twitter:** @Derdack 10,176 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bde1c4874caf6fb283ca097978f4a4cfc33fed76aae97d7a6e03e659de188247&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F136208%2F&secure%5Burl_type%5D=linkedin_company_website) 32 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 59% Large, 27% Medium #### What Do G2 Reviewers Say About DERDACK Enterprise Alert? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **reliable and customizable alerting system** of DERDACK Enterprise Alert, enhancing their monitoring experience. - Users praise the **skilled and responsive customer support** of DERDACK Enterprise Alert, enhancing the product experience significantly. - Users find DERDACK Enterprise Alert **easy to use** , appreciating its reliability and customizable alerting policies. - Users value the **quick and skilled support team** of Enterprise Alert, enhancing the product’s flexibility and effectiveness. - Users value the **customization options** of DERDACK Enterprise Alert, tailoring the product to meet specific needs effectively. ##### Cons - Users feel the **outdated interface** of DERDACK Enterprise Alert needs refreshing but remains user-friendly. #### What Are Recent G2 Reviews of DERDACK Enterprise Alert? **["Versatile tool for alerting"](https://www.g2.com/survey_responses/derdack-enterprise-alert-review-7551115)** **Rating:** 5.0/5.0 stars _— Charles B._ [Read full review](https://www.g2.com/survey_responses/derdack-enterprise-alert-review-7551115) **["Robust and flexible"](https://www.g2.com/survey_responses/derdack-enterprise-alert-review-3290846)** **Rating:** 5.0/5.0 stars _— Mark S._ [Read full review](https://www.g2.com/survey_responses/derdack-enterprise-alert-review-3290846) #### What Are G2 Users Discussing About DERDACK Enterprise Alert? - [What is a alert notification?](https://www.g2.com/discussions/what-is-a-alert-notification) - [What are software alerts?](https://www.g2.com/discussions/derdack-enterprise-alert-what-are-software-alerts) - [What is Enterprise Alert System?](https://www.g2.com/discussions/what-is-enterprise-alert-system) - [What is Derdack Enterprise Alert?](https://www.g2.com/discussions/what-is-derdack-enterprise-alert) ### [OpenText Operations Bridge (OpsBridge)](https://www.g2.com/products/opentext-operations-bridge-opsbridge/reviews) Micro Focus is now part of OpenText! OpenText™ Operations Bridge (OpsBridge) automatically monitors and analyzes the health and performance of Hybrid IT resources across any device, operating system, database, application, or service on all data types. With industry-leading AIOps capabilities, including event consolidation engines and noise reduction technology, it uniquely integrates end-to-end service awareness with rule and machine learning-based event correlation capabilities. Problems identified using a Vertica big data lake and machine learning, for example, to identify significant logs, can be manually or automatically remediated with flexible runbook automation and orchestration. These capabilities also apply to over 200 integrations with third-party tools and technology stacks. Executive stakeholders gain actionable insight on any device that has a browser with tailored dashboards showing vital status, business, and IT KPIs. Hybrid Cloud Monitoring for the Digital Enterprise Hybrid IT has quickly become the new normal, and IT operations teams are expected to offer both cloud and on-premises infrastructure options, whichever best meets the needs of the application or service. IT operations teams must adapt to new technologies, adopt new cloud vendors and other services chosen by the business, and monitor new applications and application releases with increasing frequency. OpenText™ OpsBridge exploits all AIOps capabilities to consolidate and analyze all your data. It reduces event volumes, isolates root-cause, and provides chatbots for ChatOps. It includes automation to remediate problems quickly while reducing human error with over 8000 provided runbook – or you can build your own. Deliver What the Business Needs When It Needs It Designed to deliver real business value, OpenText™ OpsBridge integrates all your tools and automates manual tasks. It focuses operations teams on the business services and users being impacted by automatically identifying root cause faster than ever before possible. Built-in AIOps intelligent analytics drives historical analysis, applying machine learning and 50+ patented algorithms to logs, events, metrics, and topology, which is so much more powerful than search alone. Key Benefits - Increased effectiveness (time, money, resources) of tools and services - Reduced effort and time to process service requests and resolve problems - Confidence from the lines of business in IT’s ability to deliver consistent, compliant services - Business needs and strategy that are on time and budget, and in stronger collaboration with IT - Reduced business risk, better service price performance, and accelerated time-to-market for new services Key Features - Automated Hybrid IT Discovery and Monitoring: Discovery and monitoring consolidates and exploits all your data types (events, metrics, logs, and topology) within a dynamically updated and accurate model. It shows the impact of incidents, ensuring no new service goes overlooked with dynamic top-down and bottoms-up service modeling and with monitoring automation. Aggregate all our your Hybrid IT resources into a single view with 200+ technology integrations. OpsBridge solution templates and management packs provide in-depth domain-specific monitoring, including infrastructure, databases, Microsoft environments, SAP environments, middleware, cloud, big data, application platforms, automation, load balancers, and web servers. The data is integrated into collect once store one technology (COSO), a containerized common data collection and storage for real-time streaming data ingestion and processing. - Consolidate Data and Reduce Noise: IT experts advise that the application of common data ingestion and algorithmic Big Data driven analytics to all your data is the key to improving service excellence. OpsBridge includes analytics and incorporates 50+ patents for high-speed, high-volume data analysis. Automated log, metric, and event analysis, plus anomaly detection, proactively alerts operators to abnormal activity and uncovers the most relevant insights from hundreds of millions of records to help your team better prioritize. With “time machine” replay, which correlates disparate data over any time range and in relation to topology graphs, users can visualize with ease when the problem started and find the offending resource. To enhance your control of virtualized resources and dynamically changing workloads, OpsBridge proposes optimized recipes for your resources. These recipes give you the ability to visualize resources, forecast their allocation impact, and master costs to set the right level of service. - Automated AIOps: OpsBridge incorporates all 11 AIOps capabilities, from agent-based intelligence and real-time performance analytics to multi-mode stream-based and topology-based correlation of event streams over time and across dependencies. - Robotize Processes and Remediation: With more than 8,000 runbooks to choose from, including hundreds of out-of-the-box integrations to popular IT Service Management tools, OpsBridge simplifies and accelerates the automation of tasks such as remedial actions, notifications, and recovery procedures. Orchestration of complex and conditional execution and rollback provides the means to strengthen compliance, remove manual errors, and develop IT Process Automation (ITPA) to slash costs and drive compliance, releasing rare resources for more critical business priorities. Adapting to changing circumstances is a core requirement for an agile organization. That’s the DevOps methodology, and OpsBridge supports it with: \> A dynamically updating model that reflects the deployment of new application and infrastructure instances, automatically activating the required monitoring. \> Robotized features for ChatOps-based collaboration across teams and tools such as Sitescope, OpsBridge Reporter and Operations Orchestration \> Automated tasks capture and share vital production information to the extended teams, as well as activating alternative configurations to keep your business on track. - Analyze Application Health: OpsBridge provides probes dispersed across the world to measure service quality, control SLAs, and application health. That data is also fed to COSO, processed by the AIOps based analytics, and shown in reports and dashboards. - Customize Dashboards and Reporting: The Business Value Dashboard (BVD) can exploit all the status and KPI data at your disposal to provide a TV-like, live channel of business and IT news that the BVD “paints” onto any device with a browser. BVD software can display online information—such as internet news feeds, live programs, and streaming videos—in views developed using popular office tools. BVD can consume historical data stored in COSO, preprocessing, and analyzing that data before being displayed for reporting. OpsBridge Performance Engine and BVD provide highly scalable, real-time performance collection, analysis, and graphing for hundreds of metrics and consume data from COSO. You can build and combine different metrics and IT status information into powerful dashboards you can quickly tailor into domain-specific or contextually-specific dashboard mashups. Supported Technologies Management Packs are domain-specific add-ons to OpsBridge that provide pre-programmed intelligence for that domain, domain-specific reports, and correlation rules. Full details are available here: https://www.microfocus.com/media/data-sheet/operations\_bridge\_ds.pdf - Infrastructure AIX CentOS Cluster Debian HPE-UX HyperV IBM LPAR KVM Oracle Enterprise Linux RedHat Solaris Solaris Zone SUSE Ubuntu VMware vSphere Windows XEN - Databases Cassandra Couchbase Apache CouchDB Informix Marklogic Microsoft SQL Server MongoDB MySQL Oracle Database Oracle RAC PostgreSQL Riak SAP Sybase ASE - Microsoft Environments Microsoft Active Directory Microsoft Azure Microsoft Exchange Server Microsoft IIS Microsoft SharePoint Server Microsoft Skype for Business - SAP Environments SAP SAP HANA - Middleware Apache ActiveMQ Apache Kafka Apache Tomcat Apache Web Server Glassfish IBM WebSphere Application Server iPlanet JBoss Memcached Oracle Weblogic Application Server Rabbit MQ Redis Varnish - Cloud Amazon Services (EC2, EBS, ECS, Dynamo DB, Beanstalk Services, AWS Service Status, RDS, ASG, ELB, SQS, RedShift, KMS, S3, AWS Billing, AWS Service Health Dashboards) Microsoft Azure (Azure Data Factory, Azure Data Lake, Virtual Machines, Azure SQL, Storage Account, Azure App Service Plan, Azure Web Apps, Azure Active Directory Discovery, Activity Logs, Windows Activity Logs hosted on the Azure environment, Azure Load Balancer, Multi-instance support for Storage account service) Google Cloud Platform OpenStack Kubernetes - Big Data Apache Falcon Apache Flume Apache Oozie Apache Spark Apache Storm Apache Zookeeper Hadoop (Apache, Cloudera distributions) HBase Micro Focus Vertica Database Solr - Application Platforms Docker (certified) Node.js - Automation Chef Jenkins - Generic BIND DHCP File Change Monitor FTP server Generic SMTP JMX Microsoft .NET OpenSSH Perfmon SNMP - Load Balancer HAProxy Nginx - Partner IBM AS/400 IBM DB2 IBM Mainframe - Web Server gUnicorn HTTP Lighttpd - Others Github Postfix - Integrations are connectors to other tools that bring in their data for display and analysis: Ambari AppDynamics Aternity BMC Impact Manager BMC Remedy CA Spectrum Cherwell ITSM CollectD DynaTrace APM (Compuware) Dynatrace Data Center RUM (Do IT WiSE) Dynatrace Data Center RUM (J9) Dynatrace Synthetics (Do IT Wise) ExtraHop Networks Helion Monasca HEP OneView HPE Systems Insight Manager IBM NetCool IBM Tivoli (J9) OpenText™ APM OpenText™ AppPulse Active / Mobile OpenText™ ArcSight Logger / ESM OpenText™ AppManager OpenText™ Network Node Manager i (NNMi) OpenText™ Operations Manager for UNIX OpenText™ Operations Manager for Windows OpenText™ Service Manager OpenText™ Universal CMDB Microsoft SCOM Nagios New Relic Nutanix Oracle Enterprise Manager Propel Service Exchange RemedyForce / Salesforce SAP Solution Manager Service Anywhere ServiceNow (AppLink) ServiceNow (Do IT WiSE) Solarwinds Network Performance Monitor Solarwinds Server and Application Monitor Splunk VMWare vCenter Operations Manager VMware vRealize Operations (VROPS) xMatters Zabbix Zenoss **Average Rating:** 4.0/5.0 **Total Reviews:** 16 #### How Do G2 Users Rate OpenText Operations Bridge (OpsBridge)? - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 10.0/10 (Category avg: 8.8/10) - **Constant Monitoring:** 10.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind OpenText Operations Bridge (OpsBridge)? - **Seller:** [OpenText](https://www.g2.com/sellers/opentext) - **Year Founded:** 1991 - **HQ Location:** Waterloo, ON - **Twitter:** @OpenText 21,565 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c339a6555764b5ffce77c3df08d6ed9c9b1cb1ee1baeebac8435f0485b7cca5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2709%2F&secure%5Burl_type%5D=linkedin_company_website) 23,048 employees on LinkedIn® - **Ownership:** NASDAQ:OTEX #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Retail - **Company Size:** 106% Large, 3% Medium #### What Do G2 Reviewers Say About OpenText Operations Bridge (OpsBridge)? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **powerful infrastructure monitoring** capabilities of OpenText OpsBridge, enhancing their operational efficiency. - Users commend the **powerful infrastructure monitoring** capabilities of OpenText OpsBridge, enhancing their operational efficiency. - Users appreciate the **monitoring ease** of OpenText OpsBridge, making infrastructure management straightforward and efficient. - Users appreciate the **powerful infrastructure monitoring** capabilities of OpenText OpsBridge, enhancing their operational efficiency significantly. ##### Cons - Users report significant **delay issues** with support, as tickets often remain unresolved for extended periods. - Users experience significant **delays** with the support team, with unresolved tickets and unnecessary requests prolonging issues. - Users face challenges with the **logging issues** as the support team often asks for irrelevant logs, delaying resolutions. - Users are frustrated with the **poor support team** , as many tickets remain unresolved for extended periods. - Users express frustration over **poor customer support** , as unresolved tickets lead to wasted time and ineffective assistance. #### What Are Recent G2 Reviews of OpenText Operations Bridge (OpsBridge)? **["Streamlining IT Operations with Micro Focus Operations Bridge (OpsBridge)"](https://www.g2.com/survey_responses/opentext-operations-bridge-opsbridge-review-7960528)** **Rating:** 5.0/5.0 stars _— Shubham D._ [Read full review](https://www.g2.com/survey_responses/opentext-operations-bridge-opsbridge-review-7960528) **["Micro focus - operation manager"](https://www.g2.com/survey_responses/opentext-operations-bridge-opsbridge-review-6536212)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/opentext-operations-bridge-opsbridge-review-6536212) #### What Are G2 Users Discussing About OpenText Operations Bridge (OpsBridge)? - [What is Micro Focus Operations Bridge (OpsBridge) used for?](https://www.g2.com/discussions/what-is-micro-focus-operations-bridge-opsbridge-used-for) ### [SolarWinds Web Help Desk](https://www.g2.com/products/solarwinds-web-help-desk/reviews) SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and streamline support from initial request to resolution. Key Features: • Single web interface to manage all support requests with ability to group tickets by request type, priority, client, and more • Easy-to-use ticketing system that uses rules to automate creating, routing, assigning, and tracking of tickets • A pragmatic approach to applying ITIL best practices with the flexibility to make it work for your environment • Automate and schedule discovery of hardware and software assets in your IT infrastructure, and track asset history including ownership and related service requests • Built-in knowledge base for creating FAQ and knowledge base articles to assist your help desk team and promote self-service to end users **Average Rating:** 3.9/5.0 **Total Reviews:** 59 #### How Do G2 Users Rate SolarWinds Web Help Desk? - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 8.7/10 (Category avg: 8.8/10) - **Constant Monitoring:** 8.6/10 (Category avg: 9.0/10) - **AI Text Generation:** 6.7/10 (Category avg: 7.3/10) #### Who Is the Company Behind SolarWinds Web Help Desk? - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds 19,570 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website) 2,824 employees on LinkedIn® - **Ownership:** NYSE: SWI #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Education Management - **Company Size:** 62% Medium, 22% Large #### What Do G2 Reviewers Say About SolarWinds Web Help Desk? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** of SolarWinds Web Help Desk to be straightforward and intuitive. ##### Cons - Users report **outdated features** in SolarWinds Web Help Desk that often fail to function as intended. - Users find the **missing features** in SolarWinds Web Help Desk detrimental to their overall experience and efficiency. - Users experience **outdated interface** issues that lead to problems with functionality and user satisfaction. #### What Are Recent G2 Reviews of SolarWinds Web Help Desk? **["Efficient Ticket Management and Workflow Automation for IT Support Operations"](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-12851149)** **Rating:** 4.0/5.0 stars _— Thisal R._ [Read full review](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-12851149) **["Decent ticketing solution for low Budget"](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-11326908)** **Rating:** 4.0/5.0 stars _— Harshvardhan K._ [Read full review](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-11326908) #### What Are G2 Users Discussing About SolarWinds Web Help Desk? - [What is SolarWinds Web Help Desk used for?](https://www.g2.com/discussions/what-is-solarwinds-web-help-desk-used-for) - [What is SolarWinds software?](https://www.g2.com/discussions/solarwinds-web-help-desk-what-is-solarwinds-software) - [How does help desk software work?](https://www.g2.com/discussions/how-does-help-desk-software-work) - [How do I install SolarWinds Web Help Desk?](https://www.g2.com/discussions/how-do-i-install-solarwinds-web-help-desk) - [What is SolarWinds Web Help Desk?](https://www.g2.com/discussions/what-is-solarwinds-web-help-desk) ### [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so they can collaborate and solve problems. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolution with reduced downtime. Stakeholders can gain visibility to critical incidents and steps taken to resolve them. **Average Rating:** 4.5/5.0 **Total Reviews:** 52 #### How Do G2 Users Rate Splunk On-Call? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 9.7/10 (Category avg: 8.8/10) - **Constant Monitoring:** 10.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind Splunk On-Call? - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco 720,366 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website) 95,545 employees on LinkedIn® - **Ownership:** NASDAQ:CSCO #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Medium, 35% Large #### What Do G2 Reviewers Say About Splunk On-Call? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **robust alerting system** of Splunk On-Call, ensuring timely responses to critical incidents. - Users appreciate the **robust alert management system** that ensures timely responses and effective incident handling. - Users appreciate the **configuration ease** of Splunk On-Call, enhancing incident management and facilitating team setups effortlessly. - Users appreciate the **flexibility and configurability** of Splunk On-Call, enhancing incident management and alert systems effectively. - Users value the **flexibility** of Splunk On-Call, enhancing incident management and allowing customizable alert handling. ##### Cons - Users find the **limited features** of Splunk On-Call disappointing, as it lacks significant improvements and capabilities. - Users express frustration over **missing features** in Splunk On-Call, highlighting a lack of meaningful improvements since acquisition. - Users experience **notification issues** due to lag and unreliable SSO, impacting overall functionality and user experience. - Users find the **complexity** of Splunk On-Call frustrating, especially with SSO setup and lack of improvements. - Users criticize the **complex UI** of Splunk On-Call, finding difficulties in configuration and lack of improvements frustrating. #### What Are Recent G2 Reviews of Splunk On-Call? **["Overall great experience with Incident Management"](https://www.g2.com/survey_responses/splunk-on-call-review-8023692)** **Rating:** 5.0/5.0 stars _— Ramiro C._ [Read full review](https://www.g2.com/survey_responses/splunk-on-call-review-8023692) **["Splunk On call Makes Escalations and Incident Tracking Easy"](https://www.g2.com/survey_responses/splunk-on-call-review-12502793)** **Rating:** 4.5/5.0 stars _— Madhusri A._ [Read full review](https://www.g2.com/survey_responses/splunk-on-call-review-12502793) #### What Are G2 Users Discussing About Splunk On-Call? - [What is Splunk On-Call used for?](https://www.g2.com/discussions/what-is-splunk-on-call-used-for) ### [Moogsoft](https://www.g2.com/products/moogsoft/reviews) The pioneer of AIOps, advancing enterprise availability with modern ITOps. Why AIOps? At Moogsoft, we understand that every business leader wants to protect and grow revenue, increase customer satisfaction, reduce security, legal and reputational risks, and/or drive down costs. But when something goes wrong it still takes too many people too long to discover the cause and resolve it. Without AIOps, IT teams continue to work in silos, miss and misprioritize issues. As companies have digitally transformed and every company has become a tech company, there are simply too many alerts and tickets, cumbersome manual processes, and not enough resources to do the job. Why Moogsoft? Moogsoft creates an automated connective layer that brings IT Operations, Observability, and Incident Management teams onto the same page. This helps lower your mean time to detect (MTTD), investigate and resolve incidents (MTTR), so you can move from being reactive to proactive. **Average Rating:** 4.5/5.0 **Total Reviews:** 34 #### How Do G2 Users Rate Moogsoft? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 8.7/10 (Category avg: 8.8/10) - **Constant Monitoring:** 8.7/10 (Category avg: 9.0/10) #### Who Is the Company Behind Moogsoft? - **Seller:** [Moogsoft](https://www.g2.com/sellers/moogsoft) - **Year Founded:** 2012 - **HQ Location:** San Francisco, California - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Analyst - **Top Industries:** Information Technology and Services - **Company Size:** 82% Large, 18% Medium #### What Do G2 Reviewers Say About Moogsoft? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **effective alert processing** and great dashboard features of Moogsoft, enhancing their monitoring experience. - Users value the **effective alert processing** in Moogsoft, complemented by an impressive dashboard for better management. - Users highlight the **awesome dashboard usability** of Moogsoft, enhancing their experience in managing alerts efficiently. - Users commend Moogsoft for its **excellent data visualization** , enhancing alert processing with an impressive dashboard. - Users value the **visibility** provided by Moogsoft’s dashboards, enhancing alert processing and overall monitoring efficiency. ##### Cons - Users face **stability issues** with Moogsoft, especially during high load, resulting in downtime and disruptions. - Users often face **performance issues** with Moogsoft, particularly during high load, leading to system downtimes. - Users are frustrated by the **slow loading** issues in Moogsoft, especially during peak usage times. - Users report **slow performance** in Moogsoft during high load, leading to frequent downtime and frustration. #### What Are Recent G2 Reviews of Moogsoft? **["Great Product"](https://www.g2.com/survey_responses/moogsoft-review-9363339)** **Rating:** 5.0/5.0 stars _— James C._ [Read full review](https://www.g2.com/survey_responses/moogsoft-review-9363339) **["Excellent product support"](https://www.g2.com/survey_responses/moogsoft-review-7899375)** **Rating:** 4.5/5.0 stars _— Neha G._ [Read full review](https://www.g2.com/survey_responses/moogsoft-review-7899375) #### What Are G2 Users Discussing About Moogsoft? - [Is AIOps equivalent to DevOps?](https://www.g2.com/discussions/is-aiops-equivalent-to-devops) - [What are the benefits of AIOps?](https://www.g2.com/discussions/what-are-the-benefits-of-aiops) - 1 comment - [What type of platform is Moogsoft AIOps?](https://www.g2.com/discussions/what-type-of-platform-is-moogsoft-aiops) - [What is Moogsoft software?](https://www.g2.com/discussions/what-is-moogsoft-software) ### [C2 ITSM](https://www.g2.com/products/c2-itsm/reviews) C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexible and customizable framework, C2 ITSM adapts to the unique workflows and processes of each organization, offering a tailored approach to IT service management that aligns with specific operational requirements. Targeted primarily at IT departments across various sectors, C2 ITSM is particularly beneficial for organizations that manage a high volume of service requests and require efficient incident and problem resolution. The platform is equipped to handle a wide range of use cases, from automating repetitive tasks to providing a centralized configuration management database (CMDB) that offers complete visibility into IT assets and configurations. By adhering to ITIL's best practices, C2 ITSM enables organizations to effectively manage incidents, problems, changes, and assets, ultimately leading to improved service delivery and customer satisfaction. Key features of C2 ITSM include robust incident and problem management capabilities, which empower IT teams to resolve issues quickly and efficiently. The platform also offers change management tools that facilitate the implementation of changes with minimal disruption to ongoing operations. Additionally, the asset management feature provides valuable insights into the lifecycle of IT assets, allowing organizations to optimize their resources and reduce operational costs. The user-friendly interface unifies service management processes, simplifying collaboration and communication among team members. C2 ITSM distinguishes itself in the IT service management category by offering seamless integration with existing tools, advanced reporting, and analytics capabilities. This functionality empowers IT teams to make data-driven decisions and enhances their ability to respond proactively to service requests. Furthermore, the solution is backed by a strong support system, including 24/7 North American support and a financially backed 99.9% service level guarantee, ensuring that organizations can depend on C2 ITSM for their IT service management needs. With a proven track record since 2008, C2 ITSM is committed to security and compliance, being hosted in North America and adhering to ISO 27001 and SOC-2 Type II certifications. This dedication to quality and security, combined with an affordable pricing model that avoids costly add-ons, positions C2 ITSM as a reliable choice for organizations seeking to enhance their IT service management capabilities. **Average Rating:** 4.2/5.0 **Total Reviews:** 39 #### How Do G2 Users Rate C2 ITSM? - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 9.0/10 (Category avg: 8.8/10) - **Constant Monitoring:** 8.7/10 (Category avg: 9.0/10) #### Who Is the Company Behind C2 ITSM? - **Seller:** [SherWeb](https://www.g2.com/sellers/sherweb) - **Year Founded:** 1998 - **HQ Location:** Sherbrooke, Quebec, Canada - **Twitter:** @SherWeb 2,384 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0853f9a8b7a50923b3a20227d0e517b3bef72fdf6eb1ced7d46be8ed4b40b353&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsherweb%2F&secure%5Burl_type%5D=linkedin_company_website) 935 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Government Administration - **Company Size:** 57% Medium, 40% Large #### What Are Recent G2 Reviews of C2 ITSM? **["Very versatile application"](https://www.g2.com/survey_responses/c2-itsm-review-7129749)** **Rating:** 4.5/5.0 stars _— Stéphane c._ [Read full review](https://www.g2.com/survey_responses/c2-itsm-review-7129749) **["the software is efficient and easy to use"](https://www.g2.com/survey_responses/c2-itsm-review-7129860)** **Rating:** 4.0/5.0 stars _— Marc-Andre D._ [Read full review](https://www.g2.com/survey_responses/c2-itsm-review-7129860) #### What Are G2 Users Discussing About C2 ITSM? - [What is C2 ITSM used for?](https://www.g2.com/discussions/what-is-c2-itsm-used-for) ### [Grok](https://www.g2.com/products/grok/reviews) Grok is an AI operations (AIOps) platform that proactively resolves IT incidents using machine intelligence and automation. **Average Rating:** 4.3/5.0 **Total Reviews:** 18 #### How Do G2 Users Rate Grok? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 5.6/10 (Category avg: 8.8/10) - **Constant Monitoring:** 9.4/10 (Category avg: 9.0/10) - **AI Text Generation:** 8.1/10 (Category avg: 7.3/10) #### Who Is the Company Behind Grok? - **Seller:** [Avik Partners](https://www.g2.com/sellers/avik-partners) - **Year Founded:** 2014 - **HQ Location:** Dallas, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=260c15cb4ad27b95443b8943b92df3b024c8a6ce7d4127ad8c4221182fc8b2a7&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgrokstream&secure%5Burl_type%5D=linkedin_company_website) 43 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 39% Small, 11% Medium #### What Do G2 Reviewers Say About Grok? _AI-generated summary from verified user reviews_ ##### Pros - Users love Grok for its **humorous and witty responses** , making complex questions enjoyable and engaging to explore. - Users highlight the **ease of use** of Grok, appreciating its quick setup and efficient assistance for everyday tasks. - Users value the **easy setup** of Grok, facilitating a seamless start for efficient and productive use. - Users find Grok's **setup ease** exceptional, enabling smooth onboarding without any difficulties for efficient productivity. - Users appreciate Grok's **innovative real-time connections** to X, enabling sharp analysis of trends and breaking news. ##### Cons - Users experience **alert issues** with Grok, including inaccuracies and incomplete responses affecting reliability and efficiency. - Users experience **insufficient information** from Grok, leading to incomplete responses and occasional inaccuracies in understanding. - Users report **data inaccuracy** in Grok, with issues like incomplete responses and lack of deeper context. - Users express frustration over **limited features** in Grok, impacting functionality and overall experience without the premium version. - Users find Grok lacking in **essential features** like plugin support and robust customization for serious productivity tasks. #### What Are Recent G2 Reviews of Grok? **["Pioneering Real-Time Insights with a Witty Edge"](https://www.g2.com/survey_responses/grok-review-12326011)** **Rating:** 5.0/5.0 stars _— Pratyaksh M._ [Read full review](https://www.g2.com/survey_responses/grok-review-12326011) **["Flexible Options Beyond the Basic AI Version"](https://www.g2.com/survey_responses/grok-review-12328857)** **Rating:** 4.0/5.0 stars _— Robert K._ [Read full review](https://www.g2.com/survey_responses/grok-review-12328857) ### [Issuetrak](https://www.g2.com/products/issuetrak/reviews) At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issuetrak is here to help. We specialize in help desk, issue tracking, workflow, customer support, and complaint management. And with easy onboarding, custom configuration, and ongoing 99% rated support, your teams will be sure to knock out support requests and master workflow success. Our customizable software is a fit for hundreds of different industries and usages, from customer support to compliance to change management. Issuetrak helps businesses like yours track tickets, issues, and requests from submission to resolution and make sure no request gets lost or misplaced. Streamline your day-to-day processes and operations with workflow and reporting tools that bring visibility and accountability to your team. With Issuetrak you’ll cut down on wasted time and money, improve customer service, and increase communication among team members. Automation, Reporting, Custom Forms, Alerts, Workflows, and More: Automation that helps your team work faster and smarter Easy, omnichannel issue submission via email, mobile, web portal, or webform At-a-glance dashboard metrics plus detailed, customizable reporting Custom forms and user-defined fields to fit your unique organization Task management and workflow branching to keep everyone on track Add-on modules to meet specific needs: Asset Management for storing and reviewing information on your team’s assets Active Directory integration for improved organization and security Billing module for generating invoices, inputting billable time, and more Surveys module to gather and implement customer feedback and improve customer success! **Average Rating:** 4.1/5.0 **Total Reviews:** 63 #### How Do G2 Users Rate Issuetrak? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) #### Who Is the Company Behind Issuetrak? - **Seller:** [Issuetrak](https://www.g2.com/sellers/issuetrak) - **Year Founded:** 1992 - **HQ Location:** Virginia Beach, Virginia - **Twitter:** @Issuetrak 3,738 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=27fd779f3b7aae9817939310cc30c560ee2759ca87424d09d0cf0c5a7b4f0a08&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F389461%2F&secure%5Burl_type%5D=linkedin_company_website) 37 employees on LinkedIn® - **Phone:** +1 (866) 477-8387 #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 37% Medium, 32% Large #### What Are Recent G2 Reviews of Issuetrak? **["Efficient Ticket Management with Excellent Time Tracking"](https://www.g2.com/survey_responses/issuetrak-review-12666711)** **Rating:** 5.0/5.0 stars _— Theresa H._ [Read full review](https://www.g2.com/survey_responses/issuetrak-review-12666711) **["Extremely Satisfied"](https://www.g2.com/survey_responses/issuetrak-review-6535080)** **Rating:** 5.0/5.0 stars _— Dakota F._ [Read full review](https://www.g2.com/survey_responses/issuetrak-review-6535080) #### What Are G2 Users Discussing About Issuetrak? - [What is Issuetrak used for?](https://www.g2.com/discussions/what-is-issuetrak-used-for) - 1 comment ### [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) IFS assyst is an Enterprise Service Management (ESM) and IT Service Management (ITSM) solution provided by IFS. It’s designed to help organizations automate workflows, enhance service and support quality, and boost customer satisfaction across various industries. We deliver frictionless customer and employee experiences, one intelligent workflow at a time. Our modern service management technology lets you automate service delivery and support so your customers get what they need fast, and you can focus on building the future of your organization. IFS assyst is uniquely easy to buy, set up, use, and upgrade. Whether you’re in IT, HR, Facilities, Finance, or any other team that provides services to customers and employees, IFS assyst puts service management technology within your reach. Our process automation takes the boring out of everyday tasks, allowing you to focus on work that matters. Global brands trust IFS assyst to automate complex business processes easily without fuss. Everyday we assyst! **Average Rating:** 3.5/5.0 **Total Reviews:** 14 #### How Do G2 Users Rate IFS assyst? - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.1/10) #### Who Is the Company Behind IFS assyst? - **Seller:** [IFS](https://www.g2.com/sellers/ifs) - **Year Founded:** 1983 - **HQ Location:** Linkoping , Sweden - **Twitter:** @ifs 18,002 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fb2d87440599b1c1d63a31a2d107bf79d5db5325a7df749eed76c27bef823054&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F164301%2F&secure%5Burl_type%5D=linkedin_company_website) 9,232 employees on LinkedIn® - **Ownership:** STO: IFS #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 79% Large, 29% Medium #### What Are Recent G2 Reviews of IFS assyst? **["Robust and customizable software to meet your needs"](https://www.g2.com/survey_responses/ifs-assyst-review-817420)** **Rating:** 4.0/5.0 stars _— Jamie Lynn P._ [Read full review](https://www.g2.com/survey_responses/ifs-assyst-review-817420) **["Axios in retail"](https://www.g2.com/survey_responses/ifs-assyst-review-479881)** **Rating:** 4.5/5.0 stars _— Игорь ._ [Read full review](https://www.g2.com/survey_responses/ifs-assyst-review-479881) #### What Are G2 Users Discussing About IFS assyst? - [What is IFS assyst used for?](https://www.g2.com/discussions/what-is-ifs-assyst-used-for) ### [eBRP Solutions](https://www.g2.com/products/ebrp-solutions/reviews) eBRP Suite is enterprise-class software for building a viable Incident Response Program. **Average Rating:** 1.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind eBRP Solutions? - **Seller:** [eBRP Solutions](https://www.g2.com/sellers/ebrp-solutions) - **Year Founded:** 2002 - **HQ Location:** Mississauga, CA - **Twitter:** @eBRPsolutions 1,699 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8c672dca0f1e07ba72910d8fbb6075fbcdfdbb1f7af444f662ad36a4d06db523&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Febrp-solutions-network-inc-%2F&secure%5Burl_type%5D=linkedin_company_website) 23 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Large #### What Are G2 Users Discussing About eBRP Solutions? - [What is eBRP Solutions used for?](https://www.g2.com/discussions/what-is-ebrp-solutions-used-for) ### [Google Stackdriver Incident Response and Management](https://www.g2.com/products/google-stackdriver-incident-response-and-management/reviews) Stackdriver Incident Response and Management (IRM) provides end-to-end incident lifecycle management that incorporates battle-tested response processes and data-driven intelligence to reduce median time to mitigation. IRM leverages Stackdriver‚Äôs breadth, depth, and freshness of ops data to auto-correlate information, in the context of the incident, to produce insights and accelerate the investigation process. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Google Stackdriver Incident Response and Management? - **Lifecycle Visualization:** 8.3/10 (Category avg: 8.8/10) - **Constant Monitoring:** 6.7/10 (Category avg: 9.0/10) - **AI Text Generation:** 8.3/10 (Category avg: 7.3/10) #### Who Is the Company Behind Google Stackdriver Incident Response and Management? - **Seller:** [Google](https://www.g2.com/sellers/google) - **Year Founded:** 1998 - **HQ Location:** Mountain View, CA - **Twitter:** @google 31,899,995 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe4a5936665c9702418dd53c477fef5a7baea08078bb117ed67e966fc581b9ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1441%2F&secure%5Burl_type%5D=linkedin_company_website) 341,888 employees on LinkedIn® - **Ownership:** NASDAQ:GOOG #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Google Stackdriver Incident Response and Management? **["Google Cloud's operations suite (formerly Stackdriver) feedback"](https://www.g2.com/survey_responses/google-stackdriver-incident-response-and-management-review-9322112)** **Rating:** 4.5/5.0 stars _— Verified User in Computer & Network Security_ [Read full review](https://www.g2.com/survey_responses/google-stackdriver-incident-response-and-management-review-9322112) ### [PagerTree](https://www.g2.com/products/pagertree/reviews) PagerTree makes it easy to schedule on-call rotations, route incoming pages, and alert the right team members every time. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate PagerTree? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 10.0/10 (Category avg: 8.8/10) - **Constant Monitoring:** 10.0/10 (Category avg: 9.0/10) - **AI Text Generation:** 0.0/10 (Category avg: 7.3/10) #### Who Is the Company Behind PagerTree? - **Seller:** [PagerTree](https://www.g2.com/sellers/pagertree) - **Year Founded:** 2016 - **HQ Location:** Phoenix, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=457040db5e6698d7199cefcdbeaed08ebac6c7616a165f3cbca36e9fca172230&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15256843&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Do G2 Reviewers Say About PagerTree? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **customizability** of PagerTree, enjoying advanced configurations and excellent inline documentation for guidance. - Users value the **excellent educational resources** of PagerTree, which provide timely guidance and support for configurations. - Users value the **flexibility and extensibility** of PagerTree, allowing for tailored configurations and seamless integrations. - Users appreciate the **seamless integrations** of PagerTree, benefiting from intuitive navigation and excellent troubleshooting support. - Users highlight PagerTree's **intuitive web UI** , praising its clean design and ease of navigation for advanced configurations. #### What Are Recent G2 Reviews of PagerTree? **["Modern, Full-Featured, and Affordable — PagerTree Delivers"](https://www.g2.com/survey_responses/pagertree-review-11174145)** **Rating:** 5.0/5.0 stars _— Lincoln D._ [Read full review](https://www.g2.com/survey_responses/pagertree-review-11174145) ### [Problem Solver](https://www.g2.com/products/problem-solver/reviews) Problem Solver is designed to be a single repository of all customer and internal problems issued by the organization. **Average Rating:** 3.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Problem Solver? - **Seller:** [Omnex Systems](https://www.g2.com/sellers/omnex-systems) - **Year Founded:** 1986 - **HQ Location:** Port Coquitlam, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=32400c09f5d3596fc0b03be0ba1524fc82bca59df084ade174d65a8b7bf3d396&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fomnexsystems%2F&secure%5Burl_type%5D=linkedin_company_website) 163 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are G2 Users Discussing About Problem Solver? - [What is Problem Solver used for?](https://www.g2.com/discussions/problem-solver-what-is-problem-solver-used-for) - [What is Problem Solver used for?](https://www.g2.com/discussions/what-is-problem-solver-used-for) ### [Alcea IssueTrack](https://www.g2.com/products/alcea-issuetrack/reviews) Alcea IssueTrack is an issue tracking software that maximizes productivity by ensuring continuous communication and help the team to focus on the most critical issues. #### Who Is the Company Behind Alcea IssueTrack? - **Seller:** [Alcea Technologies](https://www.g2.com/sellers/alcea-technologies) - **Year Founded:** 1997 - **HQ Location:** Ottawa, CA - **Twitter:** @alceatracking 358 Twitter followers - **LinkedIn® Page:** [ca.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=57287eac114793305bb27325132d5a3d4c1ec7b79b55856602f66515654a921e&secure%5Burl%5D=https%3A%2F%2Fca.linkedin.com%2Fcompany%2Falcea-technologies&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® ### [Amixr](https://www.g2.com/products/amixr/reviews) Amixr is an incident management platform with brilliant Slack integration. The platform allows you to optimize channels, recipients, and content in order to increase the speed of solving IT problems. Amixr has proved to increase incident reaction time up to 3 times, so it's easy to protect business-critical services and keep the team on track. Amixr never bothers wrong people and engages the right person in a moment thanks to a collaboration with Slack. #### Who Is the Company Behind Amixr? - **Seller:** [Amixr](https://www.g2.com/sellers/amixr) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/incident-management?filters%5BAutomations%5D%5B%5D=105&order=g2_score#product-list) - [1](/categories/incident-management?filters%5BAutomations%5D%5B%5D=105&order=g2_score#product-list) - 2 - [3](/categories/incident-management?filters%5BAutomations%5D%5B%5D=105&order=g2_score&page=3#product-list) - [Next ›Next ›](/categories/incident-management?filters%5BAutomations%5D%5B%5D=105&order=g2_score&page=3#product-list) Spotlight Categories [Online Community Management Software](https://www.g2.com/categories/online-community-management) [Security Compliance Software](https://www.g2.com/categories/security-compliance) [Account-Based Orchestration Platforms](https://www.g2.com/categories/account-based-orchestration-platforms) [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) Similar Categories - [Application Portfolio Management](/categories/application-portfolio-management) - [Auto Scaling](/categories/auto-scaling) - [Cloud Cost Management](/categories/cloud-cost-management) - [Cloud Management Platforms](/categories/cloud-management-platforms) - [Cloud Migration Assessment Tools](/categories/cloud-migration-assessment-tools) - [Columnar Databases](/categories/columnar-databases) - [Data as a Service (DaaS)](/categories/data-as-a-service-daas) - [Data Destruction](/categories/data-destruction) - [Data Extraction](/categories/data-extraction-tools) - [Data Governance](/categories/data-governance-tools) - [Data Observability](/categories/data-observability) - [Data Recovery](/categories/data-recovery) - [Digital Employee Experience (DEX) Management](/categories/digital-employee-experience-dex-management) - [Digital Experience Monitoring (DEM)](/categories/digital-experience-monitoring-dem) - [Digital Governance](/categories/digital-governance) [Browse Incident Management Themes](/categories/incident-management/themes) Below are the top-rated Incident Management Software with Ticket designation capabilities, as verified by G2’s Research team. Real users have identified Ticket designation as an important function of Incident Management Software. Compare different products that offer this feature so you can decide which is best for your business needs. Show More