# Best Incident Management Software for Medium-Sized Businesses - Page 3 ## How Many Incident Management Software Products Does G2 Track? **Total Products under this Category:** 136 ### Category Stats (Aug 2026) - **Average Rating:** 4.43/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Alloy Navigator (+0.48%) - Among all products in this category, Alloy Navigator recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Incident Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 17,600+ Authentic Reviews - 136+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Incident Management Software ![G2 Grid® for Incident Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/incident-management/grids.png?focus%5B%5D=71310&focus%5B%5D=25671&focus%5B%5D=5231&focus%5B%5D=27129&focus%5B%5D=2864&focus%5B%5D=17254&focus%5B%5D=2001&focus%5B%5D=167999) Highlighted products: ServiceNow IT Service Management, NinjaOne, Jira Service Management, xMatters, Freshservice, PagerDuty, SolarWinds Service Desk, and incident.io. Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=jira-service-management&focus%5B%5D=xmatters&focus%5B%5D=freshservice&focus%5B%5D=pagerduty&focus%5B%5D=solarwinds-service-desk&focus%5B%5D=incident-io&segment=mid-market) **Sponsored** ### Rootly Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1040&secure%5Bchosen_at%5D=2026-08-15T11%3A00%3A53Z&secure%5Bdisplayable_resource_id%5D=1040&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1040&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=164922&secure%5Bresource_id%5D=1040&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%2Fmid-market%3Fpage%3D3&secure%5Btoken%5D=bb7d4356c1c63f81c9305a7741e20e2aaee134eef3a192a7871aa367e6b167ed&secure%5Burl%5D=https%3A%2F%2Fwww.rootly.com%2Fdemo&secure%5Burl_type%5D=custom_url) ### [Mezmo](https://www.g2.com/products/mezmo/reviews) Mezmo built an AI SRE agent that helps SRE and platform teams manage production environments with greater context, control, and trust. It supports autonomous incident detection, investigates incidents, identifies likely root causes, generates post-mortems, and turns repeatable operations work into governed agentic workflows on-call teams can rely on. The agent runs on AURA, Mezmo’s open-source agent harness, and is grounded by Mezmo’s real-time telemetry pipeline. Together, they give the agent task-ready context from logs, metrics, and traces instead of raw data dumps. Mezmo keeps production AI inspectable and controlled. Teams can connect their own models, integrate existing tools through MCP, run workflows on their own infrastructure, and audit every plan, prompt, and tool call. Mezmo is built for SRE and platform teams that want to bring AI into production operations without giving up control, context, or trust. **Average Rating:** 4.6/5.0 **Total Reviews:** 213 #### How Do G2 Users Rate Mezmo? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) #### Who Is the Company Behind Mezmo? - **Seller:** [Mezmo](https://www.g2.com/sellers/mezmo) - **Year Founded:** 2015 - **HQ Location:** San Jose, California - **Twitter:** @mezmodata 1,733 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=84ed4135b8c0ef1fdda6394cd0862d79b2145c787cb2f9f1d0cdf5db5deb9e0a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmezmo%2F&secure%5Burl_type%5D=linkedin_company_website) 61 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Small, 32% Medium #### What Do G2 Reviewers Say About Mezmo? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of use** of Mezmo, highlighting its intuitive UI and efficient log analysis capabilities. - Users appreciate the **ease of log collection and analysis** with Mezmo, enhancing incident response efficiency significantly. - Users value the **real-time monitoring** capabilities of Mezmo, streamlining log management and incident response efficiency. - Users appreciate the **real-time monitoring** capabilities of Mezmo, enhancing incident response and simplifying log analysis. - Users commend Mezmo for its **efficiency improvement** , significantly enhancing productivity and simplifying log management across systems. ##### Cons - Users find the **UX improvement** necessary, as the website design complicates navigation and access to documentation. - Users note that the **complex setup** of Mezmo demands specialized skills and significant resources for effective implementation. - Users are concerned about the **high costs** of Mezmo, especially with rising prices based on log volume. - Users find the **learning difficulty** of Mezmo challenging at first, but recent improvements have aided in understanding. - Users find it frustrating that they cannot use **regular "log" level** and face limitations on log submission. #### What Are Recent G2 Reviews of Mezmo? **["Mezmo has helped our security operations as far as speed, efficiency, and integrations available"](https://www.g2.com/survey_responses/mezmo-review-11110311)** **Rating:** 5.0/5.0 stars _— Verified User in Telecommunications_ [Read full review](https://www.g2.com/survey_responses/mezmo-review-11110311) **["Streamlined Log Management and Observability with Mezmo"](https://www.g2.com/survey_responses/mezmo-review-11670560)** **Rating:** 5.0/5.0 stars _— Nilansh B._ [Read full review](https://www.g2.com/survey_responses/mezmo-review-11670560) #### What Are G2 Users Discussing About Mezmo? - [What does LogDNA do?](https://www.g2.com/discussions/what-does-logdna-do) - [Is LogDNA open source?](https://www.g2.com/discussions/is-logdna-open-source) - 1 comment - [What is the use of log DNA?](https://www.g2.com/discussions/what-is-the-use-of-log-dna) - [How do you use LogDNA?](https://www.g2.com/discussions/how-do-you-use-logdna) - 1 comment ### [SIGNL4](https://www.g2.com/products/signl4-derdack/reviews) SIGNL4 is an operational alerting and response platform that ensures critical events, alerts and incidents trigger immediate action - anywhere. Modern monitoring, IT infrastructure, cloud services, and IoT systems can detect problems instantly - but problem detection alone does not guarantee response. Simple notifications sent via email, SMS, or chat are often missed, delayed, or fail to reach the right person, especially outside the office or during off-hours. SIGNL4 ensures that critical alerts reach the right responders - wherever they are and in a fully automated manner. With mobile-first alerting, automated escalation, and reliable delivery, it bridges the gap between alert detection and real-world response. The platform provides capabilities for alert unification and triage, on-call alerting, incident response, and alert escalation, including push notifications with mute override, SMS text and voice alerts, escalation policies, AI-assisted duty scheduling, and real-time acknowledgment tracking. Alerts are escalated automatically until a responder takes ownership, ensuring no critical issue is left unattended. The comprehensive and intuitive mobile app works as the anywhere incident command center. Designed for IT operations, DevOps, security teams, and operational environments beyond the desk, SIGNL4 enables fast, reliable response across IT, OT, and IoT systems. The convenience of interfaces such as email, webhooks, and pre-built two-way connectors further enhances SIGNL4's functionality. These features facilitate the integration of the alerting and response layer into the entire operations stack, allowing organizations to leverage their current infrastructure while improving incident response capabilities. By turning alerts into immediate, accountable action - anywhere - SIGNL4 helps organizations reduce downtime and maintain mission-critical operations and operational excellence. SIGNL4 is built for the heroes who keep everything running. **Average Rating:** 4.6/5.0 **Total Reviews:** 84 #### How Do G2 Users Rate SIGNL4? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 9.2/10 (Category avg: 8.8/10) - **Constant Monitoring:** 9.6/10 (Category avg: 9.0/10) - **AI Text Generation:** 8.9/10 (Category avg: 7.3/10) #### Who Is the Company Behind SIGNL4? - **Seller:** [Derdack](https://www.g2.com/sellers/derdack) - **Company Website:** www.derdack.com - **Year Founded:** 1999 - **HQ Location:** Potsdam, Germany - **Twitter:** @Derdack 10,176 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bde1c4874caf6fb283ca097978f4a4cfc33fed76aae97d7a6e03e659de188247&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F136208%2F&secure%5Burl_type%5D=linkedin_company_website) 32 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Government Administration - **Company Size:** 37% Small, 35% Medium #### What Do G2 Reviewers Say About SIGNL4? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of SIGNL4, appreciating its intuitive setup and seamless integration capabilities. - Users appreciate SIGNL4's **efficient alerting and seamless integration** , enhancing team coordination and IT monitoring capabilities significantly. - Users find SIGNL4's **efficient alerting system** invaluable for IT monitoring and quick response to issues. - Users value the **efficient alert management** of SIGNL4, facilitating quick responses without disrupting ongoing processes. - Users value the **exceptional customer support** of SIGNL4, providing prompt assistance for smooth implementation and usage. ##### Cons - Users face **integration issues** when connecting SIGNL4 to on-premises systems, requiring extra resources and effort. - Users express concern about the **expensive subscription requirements** for different teams to access appropriate license tiers. - Users desire **missing features** like more built-in connections and remote action capabilities to enhance SIGNL4's functionality. - Users experience **notification issues** with SIGNL4, often finding alerts overwhelming and difficult to manage effectively. - Users find the **complex UI** of SIGNL4 makes navigation challenging and alerts overwhelming, complicating the user experience. #### What Are Recent G2 Reviews of SIGNL4? **["Real added value for reliable IT monitoring"](https://www.g2.com/survey_responses/signl4-review-10878599)** **Rating:** 5.0/5.0 stars _— Verified User in Government Administration_ [Read full review](https://www.g2.com/survey_responses/signl4-review-10878599) **["SIGNL4: Reliable alerting with a strong app and easy integration"](https://www.g2.com/survey_responses/signl4-review-12668379)** **Rating:** 4.5/5.0 stars _— Stefan F._ [Read full review](https://www.g2.com/survey_responses/signl4-review-12668379) #### What Are G2 Users Discussing About SIGNL4? - [What is SIGNL4 used for?](https://www.g2.com/discussions/what-is-signl4-used-for) - 1 comment ### [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so they can collaborate and solve problems. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolution with reduced downtime. Stakeholders can gain visibility to critical incidents and steps taken to resolve them. **Average Rating:** 4.5/5.0 **Total Reviews:** 52 #### How Do G2 Users Rate Splunk On-Call? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 9.7/10 (Category avg: 8.8/10) - **Constant Monitoring:** 10.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind Splunk On-Call? - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco 720,366 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website) 95,545 employees on LinkedIn® - **Ownership:** NASDAQ:CSCO #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Medium, 35% Large #### What Do G2 Reviewers Say About Splunk On-Call? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **robust alerting system** of Splunk On-Call, ensuring timely responses to critical incidents. - Users appreciate the **robust alert management system** that ensures timely responses and effective incident handling. - Users appreciate the **configuration ease** of Splunk On-Call, enhancing incident management and facilitating team setups effortlessly. - Users appreciate the **flexibility and configurability** of Splunk On-Call, enhancing incident management and alert systems effectively. - Users value the **flexibility** of Splunk On-Call, enhancing incident management and allowing customizable alert handling. ##### Cons - Users find the **limited features** of Splunk On-Call disappointing, as it lacks significant improvements and capabilities. - Users express frustration over **missing features** in Splunk On-Call, highlighting a lack of meaningful improvements since acquisition. - Users experience **notification issues** due to lag and unreliable SSO, impacting overall functionality and user experience. - Users find the **complexity** of Splunk On-Call frustrating, especially with SSO setup and lack of improvements. - Users criticize the **complex UI** of Splunk On-Call, finding difficulties in configuration and lack of improvements frustrating. #### What Are Recent G2 Reviews of Splunk On-Call? **["Overall great experience with Incident Management"](https://www.g2.com/survey_responses/splunk-on-call-review-8023692)** **Rating:** 5.0/5.0 stars _— Ramiro C._ [Read full review](https://www.g2.com/survey_responses/splunk-on-call-review-8023692) **["Splunk On call Makes Escalations and Incident Tracking Easy"](https://www.g2.com/survey_responses/splunk-on-call-review-12502793)** **Rating:** 4.5/5.0 stars _— Madhusri A._ [Read full review](https://www.g2.com/survey_responses/splunk-on-call-review-12502793) #### What Are G2 Users Discussing About Splunk On-Call? - [What is Splunk On-Call used for?](https://www.g2.com/discussions/what-is-splunk-on-call-used-for) ### [DERDACK Enterprise Alert](https://www.g2.com/products/derdack-enterprise-alert/reviews) DERDACK Enterprise Alert® is enterprise-class alert notification and mobile response software. Unique in the market, it is designed for on-premises and private cloud installation. It increases agility and responsiveness of operations teams in manufacturing, utilities, IT services, transport and logistics. Enterprise Alert fully automates targeted alerting processes and provides for a faster, more reliable and effective response to incidents threatening the continuity of services and operations. This is in particular importance for 24/7 operated mission-critical systems and IT. Enterprise Alert provides automated, and persistent alert notifications by voice, text, push, email and IM. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information. Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. Backup engineers and stand-ins are also available. IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Derdack´s Enterprise Notification Software provides perfect toolset for a real-time, anywhere collaboration experience. Handling critical incidents shouldn’t stop with acknowledging an alert. With our mobile app you can comfortably manage alerts, troubleshoot problems and even resolve them by triggering parameter-based IT automation tasks. The mobile app mobilizes incident management and makes you independent from your monitoring or service desk console. Enterprise Alert has been specifically designed for large and global enterprises and organizations with the highest demands in reliability, productivity, integrations and security. That is why our product is one of the very few, if not the only one, that fully addresses the needs that come with running business-critical operations such as enterprise IT, manufacturing lines, energy & utility creation and distribution. Feel free to explore our cloud product SIGNL4: https://www.g2.com/products/signl4-derdack **Average Rating:** 4.8/5.0 **Total Reviews:** 47 #### How Do G2 Users Rate DERDACK Enterprise Alert? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 9.6/10 (Category avg: 8.8/10) - **Constant Monitoring:** 10.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind DERDACK Enterprise Alert? - **Seller:** [Derdack](https://www.g2.com/sellers/derdack) - **Year Founded:** 1999 - **HQ Location:** Potsdam, Germany - **Twitter:** @Derdack 10,176 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bde1c4874caf6fb283ca097978f4a4cfc33fed76aae97d7a6e03e659de188247&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F136208%2F&secure%5Burl_type%5D=linkedin_company_website) 32 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 59% Large, 27% Medium #### What Do G2 Reviewers Say About DERDACK Enterprise Alert? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **reliable and customizable alerting system** of DERDACK Enterprise Alert, enhancing their monitoring experience. - Users praise the **skilled and responsive customer support** of DERDACK Enterprise Alert, enhancing the product experience significantly. - Users find DERDACK Enterprise Alert **easy to use** , appreciating its reliability and customizable alerting policies. - Users value the **quick and skilled support team** of Enterprise Alert, enhancing the product’s flexibility and effectiveness. - Users value the **customization options** of DERDACK Enterprise Alert, tailoring the product to meet specific needs effectively. ##### Cons - Users feel the **outdated interface** of DERDACK Enterprise Alert needs refreshing but remains user-friendly. #### What Are Recent G2 Reviews of DERDACK Enterprise Alert? **["Versatile tool for alerting"](https://www.g2.com/survey_responses/derdack-enterprise-alert-review-7551115)** **Rating:** 5.0/5.0 stars _— Charles B._ [Read full review](https://www.g2.com/survey_responses/derdack-enterprise-alert-review-7551115) **["Robust and flexible"](https://www.g2.com/survey_responses/derdack-enterprise-alert-review-3290846)** **Rating:** 5.0/5.0 stars _— Mark S._ [Read full review](https://www.g2.com/survey_responses/derdack-enterprise-alert-review-3290846) #### What Are G2 Users Discussing About DERDACK Enterprise Alert? - [What is a alert notification?](https://www.g2.com/discussions/what-is-a-alert-notification) - [What are software alerts?](https://www.g2.com/discussions/derdack-enterprise-alert-what-are-software-alerts) - [What is Enterprise Alert System?](https://www.g2.com/discussions/what-is-enterprise-alert-system) - [What is Derdack Enterprise Alert?](https://www.g2.com/discussions/what-is-derdack-enterprise-alert) ### [OnPage](https://www.g2.com/products/onpage/reviews) OnPage offers a broad range of solutions, including Clinical Communication and Collaboration, On-Call Management, IT alerting, and Call Routing automation. The platform enables organizations to instantly deliver urgent notifications to the right on-call team through persistent, high-priority alerts that can override mute settings. With built-in on-call scheduling and escalation management, advanced routing such as round-robin alert distribution, secure messaging with high-priority alerting (paging), role-based and group messaging, incident reporting, mass notification, 200+ integrations, and real-time reporting capabilities, OnPage helps teams respond faster to critical IT, healthcare, and other business incidents with accountability and assurance. Incident responders across healthcare, IT, facilities, and other sectors are empowered to significantly improve their response times with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, alerting, collaboration, mass messaging, and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent notifications are never missed. For healthcare organizations, OnPage offers an all-encompassing, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, promote interoperability, enhance patient outcomes, improve situational awareness, and reduce risks. For IT and incident response teams across different industries, OnPage provides an automated incident alerting and on-call management platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, facilities, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com. **Average Rating:** 4.3/5.0 **Total Reviews:** 306 #### How Do G2 Users Rate OnPage? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 8.0/10 (Category avg: 8.8/10) - **Constant Monitoring:** 8.5/10 (Category avg: 9.0/10) - **AI Text Generation:** 7.6/10 (Category avg: 7.3/10) #### Who Is the Company Behind OnPage? - **Seller:** [OnPage](https://www.g2.com/sellers/onpage) - **Company Website:** www.onpage.com - **Year Founded:** 1997 - **HQ Location:** Waltham, MA - **Twitter:** @On\_Page 1,063 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=de39b5235896f1aa6d48568e28d4177d86a651e7ecad5e6bf91a0a84de59203f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F22552%2F&secure%5Burl_type%5D=linkedin_company_website) 35 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Physician - **Top Industries:** Hospital & Health Care, Information Technology and Services - **Company Size:** 53% Small, 30% Medium #### What Do G2 Reviewers Say About OnPage? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of OnPage, praising its intuitive navigation and quick setup for seamless communication. - Users appreciate the **24/7 notification system** of OnPage, ensuring they never miss emergency alerts even on DND. - Users appreciate the **easy setup** of OnPage, allowing for quick installation and smooth startup experiences. - Users highlight the **exceptional reliability** of OnPage, ensuring consistent connectivity even in challenging coverage areas. - Users highlight the **easy setup** of OnPage, allowing for a quick and straightforward installation process. ##### Cons - Users struggle with the **inability to modify alert tones** , making nighttime work challenging and notifications overwhelming. - Users find the **default notification sound disturbing** , often too loud, and difficult to change effectively. - Users report **call issues** with OnPage, highlighting difficulties in calling, lack of texting, and complex interfaces. - Users find OnPage's interface **not user-friendly** , citing difficulties in navigation and clarity during scheduling tasks. - Users experience **delays in receiving login codes** , impacting their ability to access OnPage efficiently. #### What Are Recent G2 Reviews of OnPage? **["OnPage Makes Critical Alerts Hard to Miss with Reliable Escalations"](https://www.g2.com/survey_responses/onpage-review-12417551)** **Rating:** 5.0/5.0 stars _— David M._ [Read full review](https://www.g2.com/survey_responses/onpage-review-12417551) **["Reliable Service with Easy Navigation and Customizable Features"](https://www.g2.com/survey_responses/onpage-review-12415383)** **Rating:** 4.0/5.0 stars _— Kylie G._ [Read full review](https://www.g2.com/survey_responses/onpage-review-12415383) #### What Are G2 Users Discussing About OnPage? - [What is OnPage used for?](https://www.g2.com/discussions/what-is-onpage-used-for) - 1 comment ### [Serviceaide ChangeGear](https://www.g2.com/products/serviceaide-changegear/reviews) We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes. **Average Rating:** 3.9/5.0 **Total Reviews:** 104 #### How Do G2 Users Rate Serviceaide ChangeGear? - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 7.9/10 (Category avg: 8.8/10) - **Constant Monitoring:** 7.3/10 (Category avg: 9.0/10) - **AI Text Generation:** 6.4/10 (Category avg: 7.3/10) #### Who Is the Company Behind Serviceaide ChangeGear? - **Seller:** [Serviceaide](https://www.g2.com/sellers/serviceaide) - **Company Website:** www.serviceaide.com - **Year Founded:** 2016 - **HQ Location:** San Jose, California - **Twitter:** @ServiceAide 11 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=863a50a8c62ca4d10d25fa4c75a0028b0f740f8eb3ca6aa0e6c8e1addb2de538&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10676753%2F&secure%5Burl_type%5D=linkedin_company_website) 74 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Hospital & Health Care, Information Technology and Services - **Company Size:** 50% Medium, 39% Large #### What Do G2 Reviewers Say About Serviceaide ChangeGear? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **effective management of incidents** in Serviceaide ChangeGear, enhancing team coordination and accountability. - Users value the **well-organized documentation and seamless integration** of ChangeGear, enhancing efficiency in change management processes. - Users value the **collaboration features** of Serviceaide ChangeGear, enhancing teamwork and reducing miscommunication during projects. - Users value the **seamless integration** of Serviceaide ChangeGear, enhancing efficiency and streamlining processes within their workflows. - Users value the **robust task management** features of Serviceaide ChangeGear, enhancing accountability and streamlining change processes effectively. ##### Cons - Users find the **outdated interface** of ChangeGear cumbersome, hindering efficiency and navigation with large datasets. - Users experience **slow performance** with Serviceaide ChangeGear, causing frustrations during urgent tasks and hindering efficiency. - Users often face **missing features** in ChangeGear, particularly with reporting tools and inflexible approval processes. - Users experience **slow loading** issues that hinder productivity, especially during urgent tasks and audits, causing frustration. - Users face challenges with **outdated interfaces and rigidity** in ChangeGear, hindering flexibility and efficiency during use. #### What Are Recent G2 Reviews of Serviceaide ChangeGear? **["Our team's morale has improved since we started using Serviceaide ChangeGear"](https://www.g2.com/survey_responses/serviceaide-changegear-review-11047214)** **Rating:** 4.5/5.0 stars _— Megan P._ [Read full review](https://www.g2.com/survey_responses/serviceaide-changegear-review-11047214) **["No more guessing who’s doing what"](https://www.g2.com/survey_responses/serviceaide-changegear-review-11060371)** **Rating:** 4.0/5.0 stars _— Vinicio B._ [Read full review](https://www.g2.com/survey_responses/serviceaide-changegear-review-11060371) #### What Are G2 Users Discussing About Serviceaide ChangeGear? - [What are the benefits and challenges of using Serviceaide ChangeGear for change management?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-serviceaide-changegear-for-change-management) - [What is Serviceaide ChangeGear used for?](https://www.g2.com/discussions/what-is-serviceaide-changegear-used-for) ### [LogicManager](https://www.g2.com/products/logicmanager/reviews) LogicManager is an Enterprise Risk Management platform that helps organizations identify, assess, monitor, report, and improve risk management activities across the entire risk lifecycle. Since 2006, LogicManager has supported enterprise risk leaders, process owners, executives, and oversight teams in building risk-based programs that connect people, processes, controls, vendors, objectives, incidents, and reporting in one system. Unlike traditional GRC tools that often manage risks, controls, and compliance activities in isolation, LogicManager’s ERM approach is designed to show how risk moves across the business and how it affects performance, accountability, and decision-making. LogicManager is powered by Risk Ripple Intelligence, a connected risk model that helps organizations understand relationships between risks, controls, processes, departments, vendors, and objectives. This structure helps teams identify hidden dependencies, understand downstream impacts, and create a more complete view of their risk landscape. The platform supports oversight and separation of duties by helping organizations define ownership, assign responsibilities, manage approvals, track issues, monitor controls, and report results to leadership. LogicManager also includes out-of-the-box board reporting and configurable dashboards that help teams communicate risk information clearly to executives, boards, and oversight committees. LogicManager’s Risk Maturity Model provides an umbrella framework for building and maturing a risk program. Because most major risk, compliance, and governance frameworks share a common foundation, the RMM helps organizations address the approximately 90% of requirements that are common across frameworks, leaving teams to focus on the framework-specific 10%. This reduces duplicated effort and gives teams a structured foundation for continuous improvement. Key capabilities and value propositions include: - Manage the full risk lifecycle, from identification and assessment to monitoring, reporting, and program improvement. - Use Risk Ripple Intelligence to connect risks, controls, processes, vendors, departments, and objectives. - Support oversight, accountability, approvals, and separation of duties across risk activities. - Create board-ready visibility with out-of-the-box reports and configurable dashboards. - Accelerate program maturity with the Risk Maturity Model, guided onboarding, embedded expertise, and best-practice frameworks. LogicManager is designed for mid-market and enterprise organizations, especially regulated, complex, or highly distributed teams managing enterprise risk, operational resilience, third-party risk, business continuity, internal controls, issue management, cybersecurity risk, and executive reporting. With LogicManager Expert — LMX — users can access AI-powered guidance based on trusted LogicManager University content to help apply best practices, reduce manual follow-ups, and work more efficiently within their risk program. **Average Rating:** 4.2/5.0 **Total Reviews:** 125 #### How Do G2 Users Rate LogicManager? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 8.6/10 (Category avg: 8.8/10) - **Constant Monitoring:** 7.9/10 (Category avg: 9.0/10) - **AI Text Generation:** 7.8/10 (Category avg: 7.3/10) #### Who Is the Company Behind LogicManager? - **Seller:** [LogicManager](https://www.g2.com/sellers/logicmanager) - **Company Website:** www.logicmanager.com - **Year Founded:** 2005 - **HQ Location:** Boston, MA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7dfba8927402647d99b720769c766b8787511fb67df8385cccc7ea375f063b6c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1710850%2F&secure%5Burl_type%5D=linkedin_company_website) 55 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Banking, Financial Services - **Company Size:** 31% Medium, 24% Large #### What Do G2 Reviewers Say About LogicManager? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of LogicManager, highlighting its intuitive and straightforward interface for efficiency. - Users appreciate the **intuitive design** of LogicManager, making it easy for staff to navigate and complete tasks efficiently. - Users find LogicManager to be **extremely helpful and user-friendly** , providing excellent support for efficient task completion. - Users appreciate the **navigation ease** of LogicManager, allowing them to work efficiently in a busy environment. - Users value the **effective organization** of LogicManager, streamlining complaint resolution and centralizing important information efficiently. ##### Cons - Users struggle with the **lack of clarity** in LogicManager's tools and report creation, finding it unintuitive and complex. - Users find LogicManager **not intuitive** , struggling with complex report creation and unclear instructions for newer users. - Users express frustration over **missing features** , such as limited attachment slots and inadequate AI support for due dates. - Users find the **learning curve steep** with LogicManager, as clarity and intuitiveness can be lacking for newcomers. - Users experience a significant **lack of guidance** , struggling with complicated processes and inadequate support for effective use. #### What Are Recent G2 Reviews of LogicManager? **["Comprehensive GRC and BC/DR Platform"](https://www.g2.com/survey_responses/logicmanager-review-13080257)** **Rating:** 4.0/5.0 stars _— David K._ [Read full review](https://www.g2.com/survey_responses/logicmanager-review-13080257) **["Highly Customizable, Risk-Based Approach with Powerful Relationship Mapping"](https://www.g2.com/survey_responses/logicmanager-review-13112980)** **Rating:** 4.0/5.0 stars _— Verified User in Banking_ [Read full review](https://www.g2.com/survey_responses/logicmanager-review-13112980) ### [Infraon Desk](https://www.g2.com/products/infraon-desk/reviews) AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes by PINK Elephant / PINK Verify. **Average Rating:** 4.6/5.0 **Total Reviews:** 27 #### How Do G2 Users Rate Infraon Desk? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 8.9/10 (Category avg: 8.8/10) - **Constant Monitoring:** 9.3/10 (Category avg: 9.0/10) #### Who Is the Company Behind Infraon Desk? - **Seller:** [Infraon](https://www.g2.com/sellers/infraon) - **Year Founded:** 2021 - **HQ Location:** San Francisco, CA - **Twitter:** @infraoncorp 93 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=58c6422c5e91b001c15870454c8fa5030f41a2382a89820b6b36219bb06a65a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finfraon%2F&secure%5Burl_type%5D=linkedin_company_website) 18 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer & Network Security - **Company Size:** 52% Medium, 30% Large #### What Are Recent G2 Reviews of Infraon Desk? **["The Infraon Desk is user friendly and easier to understand and access."](https://www.g2.com/survey_responses/infraon-desk-review-7431402)** **Rating:** 5.0/5.0 stars _— Chethan M._ [Read full review](https://www.g2.com/survey_responses/infraon-desk-review-7431402) **["Everest Infraon Desk is the decent ITSM solution"](https://www.g2.com/survey_responses/infraon-desk-review-7401011)** **Rating:** 4.5/5.0 stars _— Chinmay C._ [Read full review](https://www.g2.com/survey_responses/infraon-desk-review-7401011) #### What Are G2 Users Discussing About Infraon Desk? - [What is Infraon Desk used for?](https://www.g2.com/discussions/what-is-infraon-desk-used-for) ### [C2 ITSM](https://www.g2.com/products/c2-itsm/reviews) C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. Built on a flexible and customizable framework, C2 ITSM adapts to the unique workflows and processes of each organization, offering a tailored approach to IT service management that aligns with specific operational requirements. Targeted primarily at IT departments across various sectors, C2 ITSM is particularly beneficial for organizations that manage a high volume of service requests and require efficient incident and problem resolution. The platform is equipped to handle a wide range of use cases, from automating repetitive tasks to providing a centralized configuration management database (CMDB) that offers complete visibility into IT assets and configurations. By adhering to ITIL's best practices, C2 ITSM enables organizations to effectively manage incidents, problems, changes, and assets, ultimately leading to improved service delivery and customer satisfaction. Key features of C2 ITSM include robust incident and problem management capabilities, which empower IT teams to resolve issues quickly and efficiently. The platform also offers change management tools that facilitate the implementation of changes with minimal disruption to ongoing operations. Additionally, the asset management feature provides valuable insights into the lifecycle of IT assets, allowing organizations to optimize their resources and reduce operational costs. The user-friendly interface unifies service management processes, simplifying collaboration and communication among team members. C2 ITSM distinguishes itself in the IT service management category by offering seamless integration with existing tools, advanced reporting, and analytics capabilities. This functionality empowers IT teams to make data-driven decisions and enhances their ability to respond proactively to service requests. Furthermore, the solution is backed by a strong support system, including 24/7 North American support and a financially backed 99.9% service level guarantee, ensuring that organizations can depend on C2 ITSM for their IT service management needs. With a proven track record since 2008, C2 ITSM is committed to security and compliance, being hosted in North America and adhering to ISO 27001 and SOC-2 Type II certifications. This dedication to quality and security, combined with an affordable pricing model that avoids costly add-ons, positions C2 ITSM as a reliable choice for organizations seeking to enhance their IT service management capabilities. **Average Rating:** 4.2/5.0 **Total Reviews:** 39 #### How Do G2 Users Rate C2 ITSM? - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10) - **Lifecycle Visualization:** 9.0/10 (Category avg: 8.8/10) - **Constant Monitoring:** 8.7/10 (Category avg: 9.0/10) #### Who Is the Company Behind C2 ITSM? - **Seller:** [SherWeb](https://www.g2.com/sellers/sherweb) - **Year Founded:** 1998 - **HQ Location:** Sherbrooke, Quebec, Canada - **Twitter:** @SherWeb 2,384 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0853f9a8b7a50923b3a20227d0e517b3bef72fdf6eb1ced7d46be8ed4b40b353&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsherweb%2F&secure%5Burl_type%5D=linkedin_company_website) 935 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Government Administration - **Company Size:** 57% Medium, 40% Large #### What Are Recent G2 Reviews of C2 ITSM? **["Very versatile application"](https://www.g2.com/survey_responses/c2-itsm-review-7129749)** **Rating:** 4.5/5.0 stars _— Stéphane c._ [Read full review](https://www.g2.com/survey_responses/c2-itsm-review-7129749) **["the software is efficient and easy to use"](https://www.g2.com/survey_responses/c2-itsm-review-7129860)** **Rating:** 4.0/5.0 stars _— Marc-Andre D._ [Read full review](https://www.g2.com/survey_responses/c2-itsm-review-7129860) #### What Are G2 Users Discussing About C2 ITSM? - [What is C2 ITSM used for?](https://www.g2.com/discussions/what-is-c2-itsm-used-for) - [‹ Prev ‹ Prev](/categories/incident-management/mid-market?order=g2_score&page=2#product-list) - [1](/categories/incident-management/mid-market?order=g2_score#product-list) - [2](/categories/incident-management/mid-market?order=g2_score&page=2#product-list) - 3 - Next › Next › Spotlight Categories [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i) [SaaS Backup Software](https://www.g2.com/categories/saas-backup) [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) [Compensation Management Software](https://www.g2.com/categories/compensation-management) [CMMS Software](https://www.g2.com/categories/cmms) Similar Categories - [Application Portfolio Management](/categories/application-portfolio-management) - [Auto Scaling](/categories/auto-scaling) - [Cloud Cost Management](/categories/cloud-cost-management) - [Cloud Management Platforms](/categories/cloud-management-platforms) - [Cloud Migration Assessment Tools](/categories/cloud-migration-assessment-tools) - [Columnar Databases](/categories/columnar-databases) - [Data as a Service (DaaS)](/categories/data-as-a-service-daas) - [Data Destruction](/categories/data-destruction) - [Data Extraction](/categories/data-extraction-tools) - [Data Governance](/categories/data-governance-tools) - [Data Observability](/categories/data-observability) - [Data Recovery](/categories/data-recovery) - [Digital Employee Experience (DEX) Management](/categories/digital-employee-experience-dex-management) - [Digital Experience Monitoring (DEM)](/categories/digital-experience-monitoring-dem) - [Digital Governance](/categories/digital-governance) [Browse Incident Management Themes](/categories/incident-management/themes)