# Best Incident Management Software for Medium-Sized Businesses - Page 2

## How Many Incident Management Software Products Does G2 Track?

**Total Products under this Category:** 134

### Category Stats (Aug 2026)

- **Average Rating:** 4.43/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Alloy Navigator (+0.48%) - Among all products in this category, Alloy Navigator recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Incident Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 17,500+ Authentic Reviews
- 134+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Incident Management Software
 ![G2 Grid® for Incident Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/incident-management/grids.png?focus%5B%5D=71310&focus%5B%5D=25671&focus%5B%5D=5231&focus%5B%5D=27129&focus%5B%5D=2864&focus%5B%5D=17254&focus%5B%5D=2001&focus%5B%5D=167999)

Highlighted products: ServiceNow IT Service Management, NinjaOne, Jira Service Management, xMatters, Freshservice, PagerDuty, SolarWinds Service Desk, and incident.io.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=jira-service-management&focus%5B%5D=xmatters&focus%5B%5D=freshservice&focus%5B%5D=pagerduty&focus%5B%5D=solarwinds-service-desk&focus%5B%5D=incident-io&segment=mid-market)

**Sponsored**

### Rootly

Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1040&secure%5Bchosen_at%5D=2026-08-07T14%3A57%3A56Z&secure%5Bdisplayable_resource_id%5D=1040&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1040&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=164922&secure%5Bresource_id%5D=1040&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%2Fmid-market%3Fpage%3D2&secure%5Btoken%5D=9048930c273aa9464ffece8dca6ab7f3489391aa09334da5f59735c4f4e9d5c8&secure%5Burl%5D=https%3A%2F%2Fwww.rootly.com%2Fdemo&secure%5Burl_type%5D=custom_url)

### [ITOC360](https://www.g2.com/products/itoc360/reviews)

ITOC360: AI-First Incident Orchestration Platform ITOC360 is an AI-First Incident Orchestration Platform that helps IT and operations teams detect, route, and resolve incidents faster, with less manual effort and fewer missed alerts. What ITOC360 Does ITOC360 centralizes alert ingestion from your entire monitoring stack and uses AI to suppress noise, correlate related events, and identify what actually needs human attention. When a real incident is detected, the platform automatically triggers the right response: notifying the right people through their preferred channels, executing runbooks, and escalating based on defined policies. Key Capabilities AI-Powered Alert Correlation reduces alert noise by grouping related events into a single incident, so on-call engineers can focus on root causes rather than symptoms. Intelligent On-Call Scheduling lets you manage rotations, overrides, and escalation policies across teams and time zones from a single interface. Multi-Channel Notification Delivery reaches responders through their preferred channels (call, SMS, email, or push) with configurable escalation paths. Automated Runbook Execution triggers predefined remediation steps automatically at incident creation to reduce time-to-resolve. Bi-Directional Integrations connect with your existing observability, ITSM, and communication tools without requiring a rip-and-replace. Real-Time Incident Timeline provides a full audit trail of every alert, action, and response for postmortem analysis and compliance reporting. Who Uses ITOC360 ITOC360 is built for DevOps, SRE, and IT operations teams at organizations that run business-critical systems and cannot afford slow, fragmented incident response. It supports both small on-call teams and large enterprise operations centers. Why Teams Choose ITOC360 Traditional on-call tools simply route alerts. ITOC360 orchestrates the entire incident lifecycle. By combining AI-driven triage with automated workflows and flexible notification preferences, teams reduce mean time to acknowledge (MTTA) and mean time to resolve (MTTR) without adding headcount.

**Average Rating:** 5.0/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate ITOC360?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 10.0/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 10.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind ITOC360?

- **Seller:** [ITOC360](https://www.g2.com/sellers/itoc360)
- **Year Founded:** 2018
- **HQ Location:** Delaware, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9e2bc58c8498ee023091f51065a368b82851c01e06627a9955c9d8cf81d07aa1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fitoc360%2F&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 80% Medium, 30% Small

#### What Are Recent G2 Reviews of ITOC360?

**["Structured Incident Response Without the Learning Curve"](https://www.g2.com/survey_responses/itoc360-review-12964791)**

**Rating:** 5.0/5.0 stars

_— Ömer Faruk I._

[Read full review](https://www.g2.com/survey_responses/itoc360-review-12964791)

**["Clear Escalation Policies and Transparent Incident Timelines—Backed by Responsive Support"](https://www.g2.com/survey_responses/itoc360-review-12952418)**

**Rating:** 5.0/5.0 stars

_— Hassaan A._

[Read full review](https://www.g2.com/survey_responses/itoc360-review-12952418)

### [Harness Platform](https://www.g2.com/products/harness-platform/reviews)

Simplify your developer experience with the world's first AI-augmented software delivery platform. Upgrade your software delivery with Harness' innovative CI/CD, Feature Flags, Infrastructure as Code Management, and Chaos Engineering tools. We are a software delivery platform that helps developers and infrastructure engineers build and ship code for cloud and on-premise projects. We automate the continuous integration and continuous delivery (CI/CD) process to help teams build faster, ship more frequently, and improve quality, efficiency, and governance. We help companies in four key areas: Number one, we accelerate innovation through DevOps modernization. We provide an approach for software delivery that automates processes, reduces manual interventions, consolidates tools, and accelerates time-to-market for new products, features, and fixes. Number two, we improve developer experience. We give you the ability to attract, retain, and onboard high-caliber engineering talent while fostering a culture of continuous innovation and improvement. Number three, we secure software delivery. We give you the ability to integrate security into every phase of the SDLC. And last but not least is, we optimize cloud costs. We give you the ability to eliminate waste and to ensure that appropriate cloud resources are allocated at the right place at the right time.

**Average Rating:** 4.6/5.0

**Total Reviews:** 304

#### How Do G2 Users Rate Harness Platform?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Harness Platform?

- **Seller:** [Harness](https://www.g2.com/sellers/harness-25016f40-e80f-4417-bea8-39412055d17a)
- **Company Website:** harness.io
- **Year Founded:** 2018
- **HQ Location:** San Francisco
- **Twitter:** @HarnessWealth  
1,389 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fbec562b1d7a892f3293de88d17cc0509949905a19856805c612616710bc3a7d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fharnessinc%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,701 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, DevOps Engineer
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 42% Large, 38% Medium

#### What Do G2 Reviewers Say About Harness Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Harness Platform, making implementation and configuration seamless and efficient.
- Users value the **ease of use and flexibility** in targeting features within the Harness Platform.
- Users appreciate the **user-friendly interface** of Harness Platform for easily managing and deploying feature flags.
- Users find the **easy setup** of Harness Platform quick and efficient, leading to immediate cost savings and satisfaction.
- Users value the **easy integrations** with SSO and tools that streamline software delivery on the Harness Platform.

##### Cons

- Users note a **lack of multiple filters** in Harness Platform, limiting flexibility for advanced customization and usability.
- Users face **limitations in configuration management** , including issues with renaming and deleting toggles that complicate usability.
- Users note a **lack of multiple filters** and missing features in the Harness Platform, limiting its overall usability.
- Users find the **steep learning curve** challenging, particularly due to complicated settings and insufficient documentation.
- Users find the **UI complex and clunky** , which can complicate the overall user experience with the platform.

#### What Are Recent G2 Reviews of Harness Platform?

**["Harness Simplifies CI/CD with Visual Pipelines, Smooth Integrations, and Safer Deployments"](https://www.g2.com/survey_responses/harness-platform-review-13212051)**

**Rating:** 4.0/5.0 stars

_— Muhammed A._

[Read full review](https://www.g2.com/survey_responses/harness-platform-review-13212051)

**["Harness Simplifies CI/CD with Reliable Deployments and Seamless Integrations"](https://www.g2.com/survey_responses/harness-platform-review-13208659)**

**Rating:** 4.5/5.0 stars

_— Atharva S._

[Read full review](https://www.g2.com/survey_responses/harness-platform-review-13208659)

#### What Are G2 Users Discussing About Harness Platform?

- [What is Harness Continuous Delivery used for?](https://www.g2.com/discussions/what-is-harness-continuous-delivery-used-for) - 1 comment
- [What is Propelo used for?](https://www.g2.com/discussions/what-is-propelo-used-for)
- [What is Harness Cloud Cost Management used for?](https://www.g2.com/discussions/what-is-harness-cloud-cost-management-used-for)
- [What is the difference between harness and Jenkins?](https://www.g2.com/discussions/what-is-the-difference-between-harness-and-jenkins) - 1 comment
- [What is streaming Split IO?](https://www.g2.com/discussions/what-is-streaming-split-io) - 1 comment

### [Opsgenie](https://www.g2.com/products/opsgenie/reviews)

Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable companies to effectively respond to their IT/DevOps issues. Opsgenie empowers teams to develop incident response plans, collaborate and coordinate the response actions and analyze response effectiveness. Learn why Opsgenie is the fastest growing alert routing and incident management solution on the market, www.opsgenie.com

**Average Rating:** 4.2/5.0

**Total Reviews:** 54

#### How Do G2 Users Rate Opsgenie?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.5/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.3/10 (Category avg: 9.0/10)
- **AI Text Generation:** 7.3/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Opsgenie?

- **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian)
- **Year Founded:** 2002
- **HQ Location:** Sydney and San Francisco
- **Twitter:** @Atlassian  
106,496 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2a96146f2051a6b8a9a49a13db5b2aa2c98263324b90f1bc18b4ceec70d380b0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlassian&secure%5Burl_type%5D=linkedin_company_website)  
21,081 employees on LinkedIn®
- **Ownership:** NASDAQ:TEAM

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Medium, 28% Small

#### What Do G2 Reviewers Say About Opsgenie?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **extensive integrations** of Opsgenie for seamless alert management and customizable tagging options.
- Users value the **flexible alert integration** in Opsgenie, enhancing identification and management of notifications effectively.
- Users value the **integration capabilities** of Opsgenie, allowing seamless alerts and efficient tagging for better organization.
- Users find Opsgenie’s **ease of use** invaluable for managing on-call schedules and providing reliable off-hours support.
- Users value the **easy integrations** with multiple tools, enhancing alert management and organization in Opsgenie.

##### Cons

- Users report a challenging **learning curve** due to changes in item locations with the new Jira Service Management integration.
- Users experience a **steep learning curve** due to frequent changes and updates in the Opsgenie interface.

#### What Are Recent G2 Reviews of Opsgenie?

**["Opsgenie: Intuitive UI, Powerful Integrations, and Reliable Incident Management"](https://www.g2.com/survey_responses/opsgenie-review-12640249)**

**Rating:** 5.0/5.0 stars

_— Vivek V._

[Read full review](https://www.g2.com/survey_responses/opsgenie-review-12640249)

**["Excellent Incident Management That Helps Multiple Teams at Once"](https://www.g2.com/survey_responses/opsgenie-review-13091899)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/opsgenie-review-13091899)

#### What Are G2 Users Discussing About Opsgenie?

- [Who uses OpsGenie?](https://www.g2.com/discussions/who-uses-opsgenie)
- [How much does OpsGenie cost?](https://www.g2.com/discussions/how-much-does-opsgenie-cost)
- [Is OpsGenie part of Jira?](https://www.g2.com/discussions/is-opsgenie-part-of-jira)
- [What can OpsGenie do?](https://www.g2.com/discussions/what-can-opsgenie-do)

### [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews)

Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents from the moment something seems off until you’ve learned from the retro. Companies like DocuSign, LaunchDarkly, 1Password, Duo, Snyk, and many more use FireHydrant to reduce manual work, get everyone on the same page, and improve time to resolution. Here’s how FireHydrant works across the entire incident lifecycle: Team-based alerting and on-call scheduling You built it, you own it, and now you can design the schedules, rules, and escalation policies you need for it. Get ultimate control over on-call management. Automated, unified incident response Confidently move from declared to resolved in a shared workspace that brings your team and tools together in Slack or Teams without all the context switching. Actionable learnings and analytics Automatic data capture, guided retrospectives, and built-in metrics on everything from alert-to-noise to MTTX cement insight-driven improvement in your culture. AI-enhanced response and insights Like having an expert on-call engineer by your side, our AI transcribes video meetings, creates incident summaries and Status Page updates, and provides instant context on existing issues. AI-enhanced Retrospectives analyze your incident data to provide root cause analysis, key findings, and contributing factors. Checking the boxes? We’ve got you covered: ✅ API-first, over 350 API endpoints, SDKs ✅ 35+ integrations with tools like PagerDuty, Slack, DataDog and more ✅ Terraform provider ✅ Run incidents from Slack, Teams, or the web UI ✅ SOC II compliant ✅ AI-enhanced

**Average Rating:** 4.5/5.0

**Total Reviews:** 142

#### How Do G2 Users Rate FireHydrant?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.7/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.3/10 (Category avg: 9.0/10)
- **AI Text Generation:** 8.3/10 (Category avg: 7.3/10)

#### Who Is the Company Behind FireHydrant?

- **Seller:** [FireHydrant](https://www.g2.com/sellers/firehydrant)
- **Year Founded:** 2018
- **HQ Location:** New York, New York
- **Twitter:** @FireHydrant  
1,262 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1d9458171c317e096f8653e0447d900d24591058be117cbb5a11482c708f76c2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffirehydrant%2F&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Financial Services, Computer Software
- **Company Size:** 50% Medium, 45% Large

#### What Do G2 Reviewers Say About FireHydrant?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **seamless Slack integration** , enhancing incident management with effortless communication and updates.
- Users value the **seamless integrations** with platforms like Slack and Jira, enhancing their incident management experience.
- Users find FireHydrant to be **easy to use** , with an intuitive UI and excellent integration options.
- Users value the **automation of incident response** , enhancing efficiency and reducing errors in critical processes.
- Users praise the **exceptional customer support** of FireHydrant, highlighting responsiveness and effective communication for enhancements.

##### Cons

- Users express a need for **missing features** in FireHydrant, particularly in analytics and alerting capabilities.
- Users find the **complexity of the interface** and options overwhelming, causing a steep learning curve.
- Users find the **confusing teams structure** and unclear licensing model hinder effective use of FireHydrant.
- Users experience **feature limitations** with FireHydrant, seeking better customization and reporting options for their needs.
- Users feel **limited features** hinder their analytics and reporting capabilities, requiring additional tools for effective data management.

#### What Are Recent G2 Reviews of FireHydrant?

**["FireHydrant Makes Incident Notifications Effortless and Keeps the Right People Informed"](https://www.g2.com/survey_responses/firehydrant-review-12804478)**

**Rating:** 5.0/5.0 stars

_— Gunther C._

[Read full review](https://www.g2.com/survey_responses/firehydrant-review-12804478)

**["FireHydrant’s Guided Workflows and Monitoring Integrations Shine"](https://www.g2.com/survey_responses/firehydrant-review-11930299)**

**Rating:** 5.0/5.0 stars

_— Zoie S._

[Read full review](https://www.g2.com/survey_responses/firehydrant-review-11930299)

#### What Are G2 Users Discussing About FireHydrant?

- [What is Blameless used for?](https://www.g2.com/discussions/what-is-blameless-used-for) - 1 comment, 1 upvote

### [Sherlocks.ai](https://www.g2.com/products/sherlocks-ai/reviews)

Sherlocks.ai is an AI-driven SRE management tool that handles alerts, automates root cause analysis in seconds, and ensures system reliability 24/7. Your AI SRE teammate keeps your team from being awake at 2 AM, intelligently managing incidents, executing runbooks, and providing real-time insights. It helps teams prevent downtime, reduce operational toil, and maintain high-performing systems. Integrations takes less than 30 minutes. Sherlocks.ai connects seamlessly with popular observability and cloud tools like Kubernetes, Datadog, Prometheus, AWS, New Relic, and sends notifications directly to Slack.

**Average Rating:** 4.9/5.0

**Total Reviews:** 29

#### How Do G2 Users Rate Sherlocks.ai?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 10.0/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.1/10 (Category avg: 9.0/10)
- **AI Text Generation:** 9.5/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Sherlocks.ai?

- **Seller:** [sherlocks.ai](https://www.g2.com/sellers/sherlocks-ai)
- **Year Founded:** 2025
- **HQ Location:** Palo Alto, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=59c10d09cd4c8da326ff04328dc28d7507de4036ce040813b82e20b151f92f5b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsherlocks-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 52% Small, 38% Medium

#### What Do G2 Reviewers Say About Sherlocks.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **seamless Slack integration** of Sherlocks.ai, enabling instant communication and faster issue resolution.
- Users value the **effective alert management** of Sherlocks.ai, significantly improving incident response and reducing noise from false positives.
- Users commend the **seamless integrations** of Sherlocks.ai, enhancing efficiency and response times across their operations.
- Users appreciate the **outstanding customer satisfaction** provided by Sherlocks.ai, enhancing team efficiency and issue resolution.
- Users love the **ease of use** of Sherlocks.ai, allowing quick access to insights and timely resolutions via Slack.

##### Cons

- Users experience **bug issues** with false alerts and missed edge cases, though the support team is responsive.
- Users find the **initial configuration complex** , requiring tuning to optimize incident timelines for effective usage.
- Users experience **notification issues** with noisy alerts in unique flows, requiring extra support for filtering adjustments.
- Users face **automation errors** in Sherlocks.ai that necessitate manual adjustments or custom webhook setups.
- Users find the **complex setup** process challenging, requiring extra configuration and support interactions for effective use.

#### What Are Recent G2 Reviews of Sherlocks.ai?

**["Sherlocks.ai aligned our Dev and DevOps teams"](https://www.g2.com/survey_responses/sherlocks-ai-review-12169432)**

**Rating:** 5.0/5.0 stars

_— Deepank A._

[Read full review](https://www.g2.com/survey_responses/sherlocks-ai-review-12169432)

**["Makes production incident investigation much faster"](https://www.g2.com/survey_responses/sherlocks-ai-review-13200010)**

**Rating:** 4.5/5.0 stars

_— Kiran I._

[Read full review](https://www.g2.com/survey_responses/sherlocks-ai-review-13200010)

### [Onspring](https://www.g2.com/products/onspring/reviews)

Onspring is an award-winning GRC process automation and reporting software. Our SaaS platform is known for its flexibility and ease of use for end-users and administrators. Simple, no-code, drag-and-drop functionality makes it easy to create new applications, workflows, and reports independently without relying on IT or developers and subject to IT timelines and competing priorities. - Manage a centralized risk register with multiple hierarchies - Keep tabs on financial impacts and probabilities based on risk tolerance - Capture and relate financial, operational, reputational, and third-party risks - Map controls to regulations, frameworks, incidents, and risks - Remediate findings through workflows or the POA&M process Ready-made products get you started in as quickly as 30 days: - Governance, Risk & Compliance Suite - Risk Management - Third-party Risk - Controls & Compliance - Audit & Assurance - Policy Management - CMMC - BC/DR FedRAMP moderate-authorized environment available. Simply put, Onspring believes in creating better ways for people to do their best work. We champion simplified workflows, process transparency, and eliminating manual, repetitive tasks. Customized for each team’s needs, our enterprise software solutions make daily work life easier, smarter, and better.

**Average Rating:** 4.7/5.0

**Total Reviews:** 78

#### How Do G2 Users Rate Onspring?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.0/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 6.7/10 (Category avg: 9.0/10)
- **AI Text Generation:** 6.7/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Onspring?

- **Seller:** [Onspring Technologies](https://www.g2.com/sellers/onspring-technologies)
- **Company Website:** www.onspring.com
- **Year Founded:** 2010
- **HQ Location:** Overland Park, Kansas
- **Twitter:** @onspring  
374 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7e73af94f6575c6b62b0a4fd6c49ff24d10d7ff78c2f84d37b2e3369567ac29d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonspring-technologies%2F&secure%5Burl_type%5D=linkedin_company_website)  
110 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance, Hospital & Health Care
- **Company Size:** 54% Large, 33% Medium

#### What Do G2 Reviewers Say About Onspring?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **easy customization** in Onspring, enhancing workflows and simplifying compliance management without coding.
- Users value the **ease of use** of Onspring, benefiting from intuitive customization and efficient compliance tracking.
- Users value the **high level of customizability** in Onspring, enabling flexible workflow management and efficient reporting.
- Users commend the **responsive and knowledgeable customer support** of Onspring, enhancing their experience and platform success.
- Users value Onspring's **easy customization and automation** , enhancing compliance workflows and efficient reporting capabilities.

##### Cons

- Users find the **steep learning curve** of Onspring challenging, particularly with permissions and reporting customization.
- Users find the **limited customization** options in Onspring challenging, making configuration and maintenance complex.
- Users find **file size limitations** frustrating, and the inability to delete fields creates unnecessary clutter.
- Users find the **complexity** of configuring permissions and customizing reporting a significant barrier initially.
- Users find the **difficult setup** process challenging, requiring time and effort for effective configuration and customization.

#### What Are Recent G2 Reviews of Onspring?

**["Effortless, Robust, and User-Friendly—Onspring Just Works"](https://www.g2.com/survey_responses/onspring-review-11954037)**

**Rating:** 5.0/5.0 stars

_— Shauna D._

[Read full review](https://www.g2.com/survey_responses/onspring-review-11954037)

**["Powerful, Customizable GRC Platform with a Learning Curve"](https://www.g2.com/survey_responses/onspring-review-11808922)**

**Rating:** 5.0/5.0 stars

_— Verified User in Insurance_

[Read full review](https://www.g2.com/survey_responses/onspring-review-11808922)

#### What Are G2 Users Discussing About Onspring?

- [What does Onspring do?](https://www.g2.com/discussions/what-does-onspring-do)
- [What is the best GRC tool?](https://www.g2.com/discussions/onspring-what-is-the-best-grc-tool)
- [How much does Onspring cost?](https://www.g2.com/discussions/how-much-does-onspring-cost)
- [What is Onspring used for?](https://www.g2.com/discussions/what-is-onspring-used-for) - 1 comment

### [SolarWinds Web Help Desk](https://www.g2.com/products/solarwinds-web-help-desk/reviews)

SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and streamline support from initial request to resolution. Key Features: • Single web interface to manage all support requests with ability to group tickets by request type, priority, client, and more • Easy-to-use ticketing system that uses rules to automate creating, routing, assigning, and tracking of tickets • A pragmatic approach to applying ITIL best practices with the flexibility to make it work for your environment • Automate and schedule discovery of hardware and software assets in your IT infrastructure, and track asset history including ownership and related service requests • Built-in knowledge base for creating FAQ and knowledge base articles to assist your help desk team and promote self-service to end users

**Average Rating:** 3.9/5.0

**Total Reviews:** 59

#### How Do G2 Users Rate SolarWinds Web Help Desk?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.7/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.6/10 (Category avg: 9.0/10)
- **AI Text Generation:** 6.7/10 (Category avg: 7.3/10)

#### Who Is the Company Behind SolarWinds Web Help Desk?

- **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc)
- **Year Founded:** 1999
- **HQ Location:** Austin, TX
- **Twitter:** @solarwinds  
19,570 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,824 employees on LinkedIn®
- **Ownership:** NYSE: SWI

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Education Management
- **Company Size:** 62% Medium, 22% Large

#### What Do G2 Reviewers Say About SolarWinds Web Help Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** of SolarWinds Web Help Desk to be straightforward and intuitive.

##### Cons

- Users report **outdated features** in SolarWinds Web Help Desk that often fail to function as intended.
- Users find the **missing features** in SolarWinds Web Help Desk detrimental to their overall experience and efficiency.
- Users experience **outdated interface** issues that lead to problems with functionality and user satisfaction.

#### What Are Recent G2 Reviews of SolarWinds Web Help Desk?

**["Efficient Ticket Management and Workflow Automation for IT Support Operations"](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-12851149)**

**Rating:** 4.0/5.0 stars

_— Thisal R._

[Read full review](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-12851149)

**["Decent ticketing solution for low Budget"](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-11326908)**

**Rating:** 4.0/5.0 stars

_— Harshvardhan K._

[Read full review](https://www.g2.com/survey_responses/solarwinds-web-help-desk-review-11326908)

#### What Are G2 Users Discussing About SolarWinds Web Help Desk?

- [What is SolarWinds Web Help Desk used for?](https://www.g2.com/discussions/what-is-solarwinds-web-help-desk-used-for)
- [What is SolarWinds software?](https://www.g2.com/discussions/solarwinds-web-help-desk-what-is-solarwinds-software)
- [How does help desk software work?](https://www.g2.com/discussions/how-does-help-desk-software-work)
- [How do I install SolarWinds Web Help Desk?](https://www.g2.com/discussions/how-do-i-install-solarwinds-web-help-desk)
- [What is SolarWinds Web Help Desk?](https://www.g2.com/discussions/what-is-solarwinds-web-help-desk)

### [ALVAO Service Desk](https://www.g2.com/products/alvao-service-desk/reviews)

ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA. For more information visit www.alvao.com

**Average Rating:** 4.6/5.0

**Total Reviews:** 52

#### How Do G2 Users Rate ALVAO Service Desk?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.8/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 5.6/10 (Category avg: 9.0/10)
- **AI Text Generation:** 7.8/10 (Category avg: 7.3/10)

#### Who Is the Company Behind ALVAO Service Desk?

- **Seller:** [ALVAO](https://www.g2.com/sellers/alvao)
- **Year Founded:** 1999
- **HQ Location:** Brno, CZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b4297ac3409125cdaa83d036c24021d1e5a99ac0bf4f819f643f3b9e60550d45&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falvao%2F&secure%5Burl_type%5D=linkedin_company_website)  
54 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Government Administration
- **Company Size:** 65% Medium, 29% Large

#### What Do G2 Reviewers Say About ALVAO Service Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **effortless automation** of processes with ALVAO, significantly enhancing efficiency and digitalization across departments.
- Users appreciate the **time-saving automation** of ALVAO Service Desk, streamlining processes and reducing manual work significantly.
- Users appreciate the **intuitive and user-friendly interface** of ALVAO Service Desk, streamlining their helpdesk operations.
- Users value the **collaboration features** of ALVAO Service Desk for seamless communication across departments and efficient processes.
- Users appreciate the **deployment ease** of ALVAO Service Desk, enabling fast provisioning and smooth implementation for new services.

##### Cons

- Users find the **insufficient information** regarding custom forms complicates their experience with ALVAO Service Desk.
- Users find the **limited customization** of ALVAO Service Desk's forms and reports can complicate usage and documentation.
- Users experience **sporadic bugs** that are usually minor and resolved through updates or consultancy assistance.
- Users find the **creation of custom forms complex** , often requiring additional documentation for better understanding.
- Users feel that the **complex reporting** features require easier customization to enhance usability and effectiveness.

#### What Are Recent G2 Reviews of ALVAO Service Desk?

**["User review after 3 years of use"](https://www.g2.com/survey_responses/alvao-service-desk-review-9458381)**

**Rating:** 4.0/5.0 stars

_— Tomáš V._

[Read full review](https://www.g2.com/survey_responses/alvao-service-desk-review-9458381)

**["Great product and the support team"](https://www.g2.com/survey_responses/alvao-service-desk-review-11034772)**

**Rating:** 4.5/5.0 stars

_— Lukáš S._

[Read full review](https://www.g2.com/survey_responses/alvao-service-desk-review-11034772)

#### What Are G2 Users Discussing About ALVAO Service Desk?

- [What is ALVAO Service Desk used for?](https://www.g2.com/discussions/what-is-alvao-service-desk-used-for)

### [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews)

Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/

**Average Rating:** 4.5/5.0

**Total Reviews:** 262

#### How Do G2 Users Rate Hexnode UEM?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Hexnode UEM?

- **Seller:** [Mitsogo Inc.](https://www.g2.com/sellers/mitsogo-inc)
- **Company Website:** www.mitsogo.com
- **Year Founded:** 2013
- **HQ Location:** San Francisco, CA
- **Twitter:** @thehexnode  
17,615 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb8dafaa52bbdd30fb36a0014bad1a9201ac5f2f3a1f5fc73bb6ede20d24ed01&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4823816%2F&secure%5Burl_type%5D=linkedin_company_website)  
532 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Business Analyst, IT Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 53% Medium, 36% Small

#### What Do G2 Reviewers Say About Hexnode UEM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface** of Hexnode UEM, enhancing their ability to manage and configure features effortlessly.
- Users appreciate the **cross-platform device management** of Hexnode UEM, simplifying setup and profile management for everyone.
- Users appreciate the **ease of use** of Hexnode UEM, praising its simplicity and responsive 24/7 support.
- Users appreciate the **stellar customer support** of Hexnode UEM, which provides excellent assistance when needed.
- Users value the **easy app management** features of Hexnode UEM, enhancing control and navigation for administrators.

##### Cons

- Users find the **missing features** in Hexnode UEM frustrating, particularly for user management and Kiosk mode functionality.
- Users are frustrated with the **cumbersome MFA process** for bulk device removal, leading to time waste and inbox clutter.
- Users are disappointed that Hexnode UEM has **limited features** , particularly for end-user management and Windows support.
- Users find the **pricing to be quite expensive** , especially for smaller teams seeking flexibility in plans.
- Users are frustrated by the **lack of advanced features** , which limits customization and insights in Hexnode UEM.

#### What Are Recent G2 Reviews of Hexnode UEM?

**["Clean UI, Powerful Cross-Platform MDM, and Fast Support"](https://www.g2.com/survey_responses/hexnode-uem-review-13134467)**

**Rating:** 5.0/5.0 stars

_— Tiago G._

[Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-13134467)

**["Hexnode UEM-The Unified Platform That Eliminates Multi-MDM Fragmentation"](https://www.g2.com/survey_responses/hexnode-uem-review-13219003)**

**Rating:** 5.0/5.0 stars

_— Ansh B._

[Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-13219003)

#### What Are G2 Users Discussing About Hexnode UEM?

- [What is Hexnode UEM used for?](https://www.g2.com/discussions/what-is-hexnode-uem-used-for) - 1 comment
- [What is the best MDM solution?](https://www.g2.com/discussions/what-is-the-best-mdm-solution)
- [What does MDM software do?](https://www.g2.com/discussions/what-does-mdm-software-do)
- [How do you use Hexnode MDM?](https://www.g2.com/discussions/how-do-you-use-hexnode-mdm) - 1 comment
- [What is Hexnode MDM?](https://www.g2.com/discussions/what-is-hexnode-mdm)

### [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews)

SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement.

**Average Rating:** 4.4/5.0

**Total Reviews:** 307

#### How Do G2 Users Rate SolarWinds IT Incident Response (Squadcast)?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.3/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.8/10 (Category avg: 9.0/10)
- **AI Text Generation:** 7.4/10 (Category avg: 7.3/10)

#### Who Is the Company Behind SolarWinds IT Incident Response (Squadcast)?

- **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc)
- **Year Founded:** 1999
- **HQ Location:** Austin, TX
- **Twitter:** @solarwinds  
19,570 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,824 employees on LinkedIn®
- **Ownership:** NYSE: SWI

#### Who Uses This Product?

- **Who Uses This:** DevOps Engineer, Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 50% Medium, 41% Small

#### What Do G2 Reviewers Say About SolarWinds IT Incident Response (Squadcast)?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **real-time alerting and scheduling** features of Squadcast, enhancing their incident management experience.
- Users appreciate the **simple and user-friendly interface** of SolarWinds IT Incident Response, making it easy to set up and use.
- Users find Squadcast's **intuitive navigation and robust automation** streamline incident management and improve team efficiency.
- Users value the **wide range of integrations** in SolarWinds IT Incident Response, enhancing centralized incident management across tools.
- Users value the **feature-richness** of SolarWinds IT Incident Response, particularly its real-time alerts and reporting capabilities.

##### Cons

- Users face **notification issues** with Squadcast, including alert flooding and difficulties in managing notifications effectively.
- Users struggle with **alert overload** in Squadcast if configurations are not set up properly, leading to fatigue.
- Users find the **missing features** frustrating, with inadequate alerting options and subpar filter functionality affecting usability.
- Users report **feature issues** with complex UI and difficulty in performing batch actions for incidents in Squadcast.
- Users face **scheduling issues** that complicate management tasks and hinder overall user experience with the app.

#### What Are Recent G2 Reviews of SolarWinds IT Incident Response (Squadcast)?

**["Powerful On-Call Scheduling, Smart Alert Routing, and Seamless Monitoring Integrations"](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-12238798)**

**Rating:** 5.0/5.0 stars

_— Manan M._

[Read full review](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-12238798)

**["Effortless Implementation and Feature-Rich Integration"](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-11994972)**

**Rating:** 4.0/5.0 stars

_— Chinthaka J._

[Read full review](https://www.g2.com/survey_responses/solarwinds-it-incident-response-squadcast-review-11994972)

#### What Are G2 Users Discussing About SolarWinds IT Incident Response (Squadcast)?

- [Can you edit on SquadCast?](https://www.g2.com/discussions/can-you-edit-on-squadcast)
- [How much does SquadCast cost?](https://www.g2.com/discussions/how-much-does-squadcast-cost) - 1 comment
- [How do you use SquadCast?](https://www.g2.com/discussions/how-do-you-use-squadcast)
- [What is SquadCast?](https://www.g2.com/discussions/squadcast-what-is-squadcast) - 2 comments

### [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews)

Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly.

**Average Rating:** 4.6/5.0

**Total Reviews:** 83

#### How Do G2 Users Rate Xurrent ITSM?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.5/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 7.1/10 (Category avg: 9.0/10)
- **AI Text Generation:** 8.7/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Xurrent ITSM?

- **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent)
- **Company Website:** www.xurrent.com
- **Year Founded:** 2010
- **HQ Location:** Santa Barbara, US
- **Twitter:** @4me  
250 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b32f9214e90dab74973cbde38ad788cfccabe9b8d5f3a6fb5bbeade42b9a5a3b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxurrent%2F&secure%5Burl_type%5D=linkedin_company_website)  
174 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Insurance
- **Company Size:** 51% Large, 30% Medium

#### What Do G2 Reviewers Say About Xurrent ITSM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Xurrent ITSM, benefiting from a seamless and intuitive interface.
- Users commend Xurrent ITSM for its **effective service delivery and scalability** , driving efficiencies across various departments.
- Users value the **collaborative features** of Xurrent, enhancing service delivery and support through seamless integration and communication.
- Users value the **intuitive user interface and seamless integration** of Xurrent ITSM, enhancing their overall experience and efficiency.
- Users commend the **intuitive user interface** of Xurrent ITSM, enhancing incident management and service requests effortlessly.

##### Cons

- Users express frustration over **limited features** in Xurrent ITSM, wishing for more advanced capabilities and improved documentation.
- Users find Xurrent ITSM lacks **dynamic API lookups** and advanced features, making data management and reporting cumbersome.
- Users find the **outdated interface** of Xurrent adds a dated feel, but improvements are on the way.
- Users find the **steep learning curve** with Xurrent ITSM challenging, requiring time to adapt to its updates and features.
- Users are frustrated by the **frequent bugs** in Xurrent ITSM, making it difficult to keep up with updates.

#### What Are Recent G2 Reviews of Xurrent ITSM?

**["Diamond in a rough"](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)**

**Rating:** 5.0/5.0 stars

_— George E._

[Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11661901)

**["Practical intuitive ITSM with continuous improvements"](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)**

**Rating:** 5.0/5.0 stars

_— Nils L._

[Read full review](https://www.g2.com/survey_responses/xurrent-itsm-review-11662894)

#### What Are G2 Users Discussing About Xurrent ITSM?

- [What is 4me used for?](https://www.g2.com/discussions/what-is-4me-used-for)

### [AlertOps](https://www.g2.com/products/alertops/reviews)

AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

**Average Rating:** 4.7/5.0

**Total Reviews:** 153

#### How Do G2 Users Rate AlertOps?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.5/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.2/10 (Category avg: 9.0/10)
- **AI Text Generation:** 9.2/10 (Category avg: 7.3/10)

#### Who Is the Company Behind AlertOps?

- **Seller:** [AlertOps](https://www.g2.com/sellers/alertops)
- **Year Founded:** 2019
- **HQ Location:** Bloomingdale, IL
- **Twitter:** @AlertOps  
1,348 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22ed5267f360df2f355433fa65514c5299faeef0f025e8a2373deafe59d8aed7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5396593%2F&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Systems Engineer, Service Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 72% Small, 21% Medium

#### What Do G2 Reviewers Say About AlertOps?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **effective alert management** of AlertOps, praising its reliability and excellent support during setup.
- Users praise AlertOps for its **responsive customer support** and excellent knowledge base, enhancing overall satisfaction and experience.
- Users value the **excellent team collaboration** in AlertOps, enhancing workflow efficiency and system integration.
- Users praise the **exceptional alerting capabilities** of AlertOps, enjoying high efficiency and excellent support throughout implementation.
- Users praise the **exceptional customer support** and efficient deployment experience with AlertOps, enhancing overall satisfaction.

##### Cons

- Users find **scheduling issues** with AlertOps challenging, requiring extra steps for specific needs and updates.
- Users find the **interface complex** , which can hinder ease of navigation and overall user experience.
- Users find the **complex UI** challenging due to limitations and non-intuitive functionality, despite good support and documentation.
- Users experience occasional **delays** in the webcal feed to Outlook Calendar, affecting integration performance.
- Users find the interface **distracting and clunky** , suggesting it requires improvement for better usability.

#### What Are Recent G2 Reviews of AlertOps?

**["AlertOps Helped Us Fully Automate our On-Call Rotation"](https://www.g2.com/survey_responses/alertops-review-13132364)**

**Rating:** 5.0/5.0 stars

_— Carl S._

[Read full review](https://www.g2.com/survey_responses/alertops-review-13132364)

**["Streamlined Alert Management with AlertOps"](https://www.g2.com/survey_responses/alertops-review-13096720)**

**Rating:** 4.5/5.0 stars

_— Jeffrey M._

[Read full review](https://www.g2.com/survey_responses/alertops-review-13096720)

#### What Are G2 Users Discussing About AlertOps?

- [What do you recommend for maximizing the efficiency of AlertOps in incident management?](https://www.g2.com/discussions/what-do-you-recommend-for-maximizing-the-efficiency-of-alertops-in-incident-management)
- [How do you use Alertops?](https://www.g2.com/discussions/how-do-you-use-alertops)
- [What are the features of Alertops?](https://www.g2.com/discussions/what-are-the-features-of-alertops) - 1 comment
- [What is the use of xMatters?](https://www.g2.com/discussions/what-is-the-use-of-xmatters)
- [What does AlertOps do?](https://www.g2.com/discussions/what-does-alertops-do) - 1 comment

### [BigPanda](https://www.g2.com/products/bigpanda/reviews)

BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment.

**Average Rating:** 4.5/5.0

**Total Reviews:** 125

#### How Do G2 Users Rate BigPanda?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.2/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.3/10 (Category avg: 9.0/10)

#### Who Is the Company Behind BigPanda?

- **Seller:** [BigPanda](https://www.g2.com/sellers/bigpanda)
- **Company Website:** bigpanda.io
- **Year Founded:** 2012
- **HQ Location:** Mountain View, California
- **Twitter:** @bigpanda  
3,072 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db03fec91b980adbc42b3ddff523fed872925292ce07c07bedadaa86b90f3d66&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2598034%2F&secure%5Burl_type%5D=linkedin_company_website)  
336 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Developer, Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 53% Large, 35% Small

#### What Do G2 Reviewers Say About BigPanda?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **Alerting System** effective for reducing noise and streamlining incident management through automation.
- Users value the **noise reduction** and efficiency achieved in incident management through BigPanda's automation and streamlined workflows.
- Users value the **automation** features of BigPanda, which greatly enhance incident management and reduce noise in workflows.
- Users value the **easy integrations** of BigPanda, enhancing incident management and automating workflows seamlessly.
- Users commend BigPanda for **reducing noise and streamlining incident management** , enhancing overall efficiency through automated workflows.

#### What Are Recent G2 Reviews of BigPanda?

**["BigPanda Turns Alert Noise Into Actionable Incidents with Smart Correlation"](https://www.g2.com/survey_responses/bigpanda-review-13216003)**

**Rating:** 4.5/5.0 stars

_— Atharva S._

[Read full review](https://www.g2.com/survey_responses/bigpanda-review-13216003)

**["AI-Driven Incident Management with Seamless Integration"](https://www.g2.com/survey_responses/bigpanda-review-13181887)**

**Rating:** 4.0/5.0 stars

_— Jeni J._

[Read full review](https://www.g2.com/survey_responses/bigpanda-review-13181887)

#### What Are G2 Users Discussing About BigPanda?

- [How do you use Bigpanda?](https://www.g2.com/discussions/how-do-you-use-bigpanda)
- [What is the use of Bigpanda?](https://www.g2.com/discussions/what-is-the-use-of-bigpanda) - 1 comment
- [Is BigPanda a SaaS?](https://www.g2.com/discussions/is-bigpanda-a-saas) - 1 comment
- [What does BigPanda do?](https://www.g2.com/discussions/what-does-bigpanda-do)

### [Alloy Navigator](https://www.g2.com/products/alloy-navigator/reviews)

Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components. Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Workflow management engine inside Alloy Navigator enables users to design custom IT processes. These can be altered to the specific needs of the business and personnel and might even include AI-driven steps. The solution also offers an online web portal, self-service portal for end users, and mobile apps for technicians and end-users. The Self-Service Portal is equipped with an AI Assistant to resolve routine questions of end-users, freeing IT for bigger challenges. Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance in software licensing. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.

**Average Rating:** 4.8/5.0

**Total Reviews:** 114

#### How Do G2 Users Rate Alloy Navigator?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 8.1/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 8.6/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Alloy Navigator?

- **Seller:** [Alloy Software](https://www.g2.com/sellers/alloy-software)
- **Year Founded:** 2002
- **HQ Location:** Bloomfield, NJ
- **Twitter:** @AlloySoftware  
466 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=553d846486121a58a482c16624d91c45554f928e74b611a441abcb4781929c4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falloy-software%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 77% Small, 32% Medium

#### What Do G2 Reviewers Say About Alloy Navigator?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **consolidation of IT elements** in Alloy Navigator, significantly simplifying workflow and enhancing team efficiency.
- Users find Alloy Navigator's **ease of use** exceptional, enhancing efficiency via streamlined workflows and simple ticketing.
- Users value the **integrated ticketing and asset management** of Alloy Navigator, significantly enhancing workflow efficiency.
- Users value the **consolidation of IT management tools** in Alloy Navigator, enhancing workflow efficiency and productivity.
- Users value the **seamless automation** in Alloy Navigator, which streamlines IT management and enhances efficiency throughout processes.

##### Cons

- Users find the **learning curve steep** , requiring extra training for new hires and better onboarding resources.
- Users find the **complex setup** process challenging, requiring extra training and experimentation to configure effectively.
- Users find Alloy Navigator's **limited customization** restricts flexibility, impacting creative collaboration and reporting needs.
- Users find the **setup difficulty** challenging due to unclear instructions and time-consuming custom workflows.
- Users find the **poor interface design** hinders usability, noting a need for a more streamlined and modern experience.

#### What Are Recent G2 Reviews of Alloy Navigator?

**["Asset Inventory That Replaced Our Spreadsheets"](https://www.g2.com/survey_responses/alloy-navigator-review-13133856)**

**Rating:** 5.0/5.0 stars

_— Yamal I._

[Read full review](https://www.g2.com/survey_responses/alloy-navigator-review-13133856)

**["Alloy Fits Our Workflow Perfectly with Genuine Flexibility"](https://www.g2.com/survey_responses/alloy-navigator-review-13211564)**

**Rating:** 5.0/5.0 stars

_— Carlos S._

[Read full review](https://www.g2.com/survey_responses/alloy-navigator-review-13211564)

#### What Are G2 Users Discussing About Alloy Navigator?

- [What is the use of Alloy Navigator?](https://www.g2.com/discussions/what-is-the-use-of-alloy-navigator)
- [What is Alloy in Software?](https://www.g2.com/discussions/what-is-alloy-in-software)
- [What is Alloy Navigator?](https://www.g2.com/discussions/what-is-alloy-navigator)

### [LogicGate Risk Cloud](https://www.g2.com/products/logicgate-risk-cloud/reviews)

LogicGate is the Leading AI GRC Platform for the Enterprise, providing the flexibility, scalability, and intuitive automations that empower leaders to be more effective. The Risk Cloud platform offers a holistic view of enterprise-wide risk, combining AI-driven workflows, real-time insights, and seamless integrations to deliver actionable intelligence. With over 40 purpose-built applications, the no-code platform adapts to any environment and remains easy to use across the enterprise. LogicGate helps risk teams quantify their impact, align with business priorities, and move beyond compliance, supporting sustainable growth, improved operational efficiency, and a dynamic, predictive approach to risk and resilience.

**Average Rating:** 4.6/5.0

**Total Reviews:** 189

#### How Do G2 Users Rate LogicGate Risk Cloud?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 9.3/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.2/10 (Category avg: 9.0/10)
- **AI Text Generation:** 6.9/10 (Category avg: 7.3/10)

#### Who Is the Company Behind LogicGate Risk Cloud?

- **Seller:** [LogicGate](https://www.g2.com/sellers/logicgate)
- **Company Website:** www.logicgate.com
- **Year Founded:** 2015
- **HQ Location:** Chicago, IL
- **Twitter:** @LogicGate  
842 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b485f340f8b81d1f0bcd78fcec1700c374909397337cb4dea7588da2d2900758&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10009944%2F&secure%5Burl_type%5D=linkedin_company_website)  
248 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Insurance
- **Company Size:** 52% Large, 37% Medium

#### What Do G2 Reviewers Say About LogicGate Risk Cloud?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of LogicGate Risk Cloud, enhancing their confidence and efficiency in navigating processes.
- Users appreciate the **customizability** of LogicGate Risk Cloud, enabling tailored solutions without extensive coordination or delays.
- Users highlight the **flexibility and customization** of LogicGate Risk Cloud, enabling swift adjustments without external coordination.
- Users appreciate the **high level of customization** in LogicGate Risk Cloud, allowing tailored solutions with ease.
- Users find LogicGate Risk Cloud to be **intuitive and user-friendly** , enabling effortless control management without technical support.

##### Cons

- Users feel there is significant **improvement needed** in the history log details and overall GUI aesthetics.
- Users find the **learning difficulty** of LogicGate Risk Cloud challenging, especially without prior GRC experience.
- Users find the **missing features** frustrating, as manual dashboard creation and limited logs hinder their efficiency.
- Users find **initial setup and workflow configurations challenging** , leading to complications in efficient policy management and collaboration.
- Users find the **inadequate reporting** in LogicGate Risk Cloud lacking detail and customization, impacting their overall efficiency.

#### What Are Recent G2 Reviews of LogicGate Risk Cloud?

**["Streamlined GRC Management with Customization Challenges"](https://www.g2.com/survey_responses/logicgate-risk-cloud-review-12244168)**

**Rating:** 4.5/5.0 stars

_— Rajesh S._

[Read full review](https://www.g2.com/survey_responses/logicgate-risk-cloud-review-12244168)

**["Streamlined GRC Tool with Excellent Training Resources"](https://www.g2.com/survey_responses/logicgate-risk-cloud-review-12799613)**

**Rating:** 5.0/5.0 stars

_— Samantha Z._

[Read full review](https://www.g2.com/survey_responses/logicgate-risk-cloud-review-12799613)

#### What Are G2 Users Discussing About LogicGate Risk Cloud?

- [What is LogicGate Risk Cloud used for?](https://www.g2.com/discussions/what-is-logicgate-risk-cloud-used-for)

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