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Best Incident Management Software for Medium-Sized Businesses - Page 2

Tian Lin
TL
Researched and written by Tian Lin

Products classified in the overall Incident Management category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Incident Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Incident Management category.

In addition to qualifying for inclusion in the Incident Management Software category, to qualify for inclusion in the Medium-Sized Business Incident Management Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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35 Listings in Incident Management Available
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    G2 Score
FireHydrant
(138)4.5 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents f

    Users
    • Software Engineer
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 50% Mid-Market
    • 46% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • FireHydrant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    5
    Alert Management
    4
    Customer Support
    3
    Ease of Use
    3
    Integrations
    3
    Cons
    Limited Customization
    2
    Feature Issues
    1
    Integration Issues
    1
    Missing Features
    1
    Notification Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • FireHydrant features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Lifecycle Visualization
    Average: 8.7
    8.3
    Constant Monitoring
    Average: 8.9
    8.3
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    FireHydrant
    Company Website
    Year Founded
    2018
    HQ Location
    New York, New York
    Twitter
    @FireHydrant
    1,281 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    51 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents f

Users
  • Software Engineer
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 50% Mid-Market
  • 46% Enterprise
FireHydrant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
5
Alert Management
4
Customer Support
3
Ease of Use
3
Integrations
3
Cons
Limited Customization
2
Feature Issues
1
Integration Issues
1
Missing Features
1
Notification Issues
1
View All Pros and Cons
FireHydrant features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.7
8.3
Constant Monitoring
Average: 8.9
8.3
AI Text Generation
Average: 7.3
Seller Details
Seller
FireHydrant
Company Website
Year Founded
2018
HQ Location
New York, New York
Twitter
@FireHydrant
1,281 Twitter followers
LinkedIn® Page
www.linkedin.com
51 employees on LinkedIn®
Onspring
(79)4.7 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Onspring is an award-winning GRC process automation and reporting software. Our SaaS platform is known for its flexibility and ease of use for end-users and administrators. Simple, no-code, drag-

    Users
    No information available
    Industries
    • Insurance
    • Hospital & Health Care
    Market Segment
    • 53% Enterprise
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Onspring is a customizable platform that streamlines compliance and risk workflows through automation, and allows for tracking controls and monitoring performance.
    • Reviewers like the platform's flexibility, its ability to automate workflows, track risks, centralize evidence, and its responsive customer support, along with its integration with tools like ServiceNow and Slack.
    • Users experienced difficulties with the platform's usability, complex initial setup, limitations in file sizes, dated look of some dashboards, steep learning curve, and the need for additional configuration for some modules.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Onspring Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    27
    Customizability
    24
    Customization
    24
    Features
    16
    Customer Support
    14
    Cons
    Learning Curve
    10
    Limited Customization
    8
    Complexity
    6
    Access Control
    5
    Difficult Setup
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Onspring features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lifecycle Visualization
    Average: 8.7
    6.7
    Constant Monitoring
    Average: 8.9
    6.7
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Onspring Technologies
    Company Website
    Year Founded
    2010
    HQ Location
    Overland Park, Kansas
    Twitter
    @onspring
    380 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    113 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Onspring is an award-winning GRC process automation and reporting software. Our SaaS platform is known for its flexibility and ease of use for end-users and administrators. Simple, no-code, drag-

Users
No information available
Industries
  • Insurance
  • Hospital & Health Care
Market Segment
  • 53% Enterprise
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Onspring is a customizable platform that streamlines compliance and risk workflows through automation, and allows for tracking controls and monitoring performance.
  • Reviewers like the platform's flexibility, its ability to automate workflows, track risks, centralize evidence, and its responsive customer support, along with its integration with tools like ServiceNow and Slack.
  • Users experienced difficulties with the platform's usability, complex initial setup, limitations in file sizes, dated look of some dashboards, steep learning curve, and the need for additional configuration for some modules.
Onspring Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
27
Customizability
24
Customization
24
Features
16
Customer Support
14
Cons
Learning Curve
10
Limited Customization
8
Complexity
6
Access Control
5
Difficult Setup
5
View All Pros and Cons
Onspring features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
6.7
Constant Monitoring
Average: 8.9
6.7
AI Text Generation
Average: 7.3
Seller Details
Seller
Onspring Technologies
Company Website
Year Founded
2010
HQ Location
Overland Park, Kansas
Twitter
@onspring
380 Twitter followers
LinkedIn® Page
www.linkedin.com
113 employees on LinkedIn®

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ALVAO Service Desk
(52)4.6 out of 5
Save to My Lists
Entry Level Price:$36.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tic

    Users
    No information available
    Industries
    • Government Administration
    Market Segment
    • 65% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ALVAO Service Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    User Interface
    12
    Customer Support
    8
    Asset Management
    7
    Customizability
    7
    Cons
    Limited Customization
    5
    Inadequate Reporting
    3
    Insufficient Information
    3
    Missing Features
    3
    Poor Documentation
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ALVAO Service Desk features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lifecycle Visualization
    Average: 8.7
    5.6
    Constant Monitoring
    Average: 8.9
    7.8
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ALVAO
    Year Founded
    1999
    HQ Location
    Brno, CZ
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tic

Users
No information available
Industries
  • Government Administration
Market Segment
  • 65% Mid-Market
  • 29% Enterprise
ALVAO Service Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
User Interface
12
Customer Support
8
Asset Management
7
Customizability
7
Cons
Limited Customization
5
Inadequate Reporting
3
Insufficient Information
3
Missing Features
3
Poor Documentation
3
View All Pros and Cons
ALVAO Service Desk features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lifecycle Visualization
Average: 8.7
5.6
Constant Monitoring
Average: 8.9
7.8
AI Text Generation
Average: 7.3
Seller Details
Seller
ALVAO
Year Founded
1999
HQ Location
Brno, CZ
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
Sherlocks.ai
(27)4.9 out of 5
6th Easiest To Use in Incident Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sherlocks.ai is an AI-driven SRE management tool that handles alerts, automates root cause analysis in seconds, and ensures system reliability 24/7. Your AI SRE teammate keeps your team from being awa

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 52% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sherlocks.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Slack Integration
    11
    Alert Management
    7
    Automation
    6
    Integrations
    6
    Ease of Use
    5
    Cons
    Notification Issues
    2
    Bugs
    1
    Complexity
    1
    Complex Setup
    1
    Learning Curve
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sherlocks.ai features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    9.1
    Constant Monitoring
    Average: 8.9
    9.5
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    sherlocks.ai
    Year Founded
    2025
    HQ Location
    Palo Alto, US
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sherlocks.ai is an AI-driven SRE management tool that handles alerts, automates root cause analysis in seconds, and ensures system reliability 24/7. Your AI SRE teammate keeps your team from being awa

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 52% Small-Business
  • 37% Mid-Market
Sherlocks.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Slack Integration
11
Alert Management
7
Automation
6
Integrations
6
Ease of Use
5
Cons
Notification Issues
2
Bugs
1
Complexity
1
Complex Setup
1
Learning Curve
1
View All Pros and Cons
Sherlocks.ai features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
9.1
Constant Monitoring
Average: 8.9
9.5
AI Text Generation
Average: 7.3
Seller Details
Seller
sherlocks.ai
Year Founded
2025
HQ Location
Palo Alto, US
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Opsgenie
(48)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Opsgenie Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Integrations
    2
    Integrations
    2
    Alerting System
    1
    Alert Management
    1
    Automation
    1
    Cons
    Scheduling Issues
    2
    Confusing Interface
    1
    Confusion
    1
    Limited Customization
    1
    Limited Visibility
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Opsgenie features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.9
    7.3
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    105,559 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,572 employees on LinkedIn®
    Ownership
    NASDAQ:TEAM
Product Description
How are these determined?Information
This description is provided by the seller.

Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 29% Small-Business
Opsgenie Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Integrations
2
Integrations
2
Alerting System
1
Alert Management
1
Automation
1
Cons
Scheduling Issues
2
Confusing Interface
1
Confusion
1
Limited Customization
1
Limited Visibility
1
View All Pros and Cons
Opsgenie features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
7.3
AI Text Generation
Average: 7.3
Seller Details
Seller
Atlassian
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
105,559 Twitter followers
LinkedIn® Page
www.linkedin.com
19,572 employees on LinkedIn®
Ownership
NASDAQ:TEAM
Harness Platform
(282)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Simplify your developer experience with the world's first AI-augmented software delivery platform. Upgrade your software delivery with Harness' innovative CI/CD, Feature Flags, Infrastructure as Co

    Users
    • Software Engineer
    • DevOps Engineer
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 40% Enterprise
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Harness Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    113
    Features
    75
    Feature Flags
    50
    Easy Setup
    40
    Easy Integrations
    31
    Cons
    Missing Features
    23
    Limitations
    20
    Limited Features
    20
    Learning Curve
    17
    Poor UI
    16
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Harness Platform features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Harness
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco
    Twitter
    @HarnessWealth
    1,456 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,541 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Simplify your developer experience with the world's first AI-augmented software delivery platform. Upgrade your software delivery with Harness' innovative CI/CD, Feature Flags, Infrastructure as Co

Users
  • Software Engineer
  • DevOps Engineer
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 40% Enterprise
  • 39% Mid-Market
Harness Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
113
Features
75
Feature Flags
50
Easy Setup
40
Easy Integrations
31
Cons
Missing Features
23
Limitations
20
Limited Features
20
Learning Curve
17
Poor UI
16
View All Pros and Cons
Harness Platform features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Harness
Company Website
Year Founded
2018
HQ Location
San Francisco
Twitter
@HarnessWealth
1,456 Twitter followers
LinkedIn® Page
www.linkedin.com
1,541 employees on LinkedIn®
Rootly
(58)4.8 out of 5
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rootly is an AI-native on-call and incident management platform designed to assist organizations in resolving incidents more efficiently, enhancing system resilience, and optimizing on-call operations

    Users
    No information available
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 64% Mid-Market
    • 24% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Rootly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    6
    Customer Support
    5
    Ease of Use
    5
    Slack Integration
    5
    Integrations
    4
    Cons
    Feature Issues
    2
    Missing Features
    2
    Tool Limitations
    2
    Complexity
    1
    Complex Setup
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rootly features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.5
    Lifecycle Visualization
    Average: 8.7
    9.4
    Constant Monitoring
    Average: 8.9
    8.0
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rootly
    Company Website
    HQ Location
    San Francisco, US
    Twitter
    @rootlyhq
    1,825 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    62 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rootly is an AI-native on-call and incident management platform designed to assist organizations in resolving incidents more efficiently, enhancing system resilience, and optimizing on-call operations

Users
No information available
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 64% Mid-Market
  • 24% Enterprise
Rootly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
6
Customer Support
5
Ease of Use
5
Slack Integration
5
Integrations
4
Cons
Feature Issues
2
Missing Features
2
Tool Limitations
2
Complexity
1
Complex Setup
1
View All Pros and Cons
Rootly features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.5
Lifecycle Visualization
Average: 8.7
9.4
Constant Monitoring
Average: 8.9
8.0
AI Text Generation
Average: 7.3
Seller Details
Seller
Rootly
Company Website
HQ Location
San Francisco, US
Twitter
@rootlyhq
1,825 Twitter followers
LinkedIn® Page
www.linkedin.com
62 employees on LinkedIn®
Xurrent
(87)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to

    Users
    No information available
    Industries
    • Information Technology and Services
    • Insurance
    Market Segment
    • 51% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Xurrent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    15
    Features
    7
    Intuitive
    7
    Efficiency
    6
    Implementation Ease
    6
    Cons
    Missing Features
    5
    Limited Features
    4
    Poor Design
    4
    Outdated Interface
    3
    Poor Documentation
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Xurrent features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lifecycle Visualization
    Average: 8.7
    7.1
    Constant Monitoring
    Average: 8.9
    8.7
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Xurrent
    Company Website
    Year Founded
    2010
    HQ Location
    Santa Barbara, US
    Twitter
    @4me
    261 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    167 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to

Users
No information available
Industries
  • Information Technology and Services
  • Insurance
Market Segment
  • 51% Enterprise
  • 30% Mid-Market
Xurrent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Features
7
Intuitive
7
Efficiency
6
Implementation Ease
6
Cons
Missing Features
5
Limited Features
4
Poor Design
4
Outdated Interface
3
Poor Documentation
3
View All Pros and Cons
Xurrent features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
7.1
Constant Monitoring
Average: 8.9
8.7
AI Text Generation
Average: 7.3
Seller Details
Seller
Xurrent
Company Website
Year Founded
2010
HQ Location
Santa Barbara, US
Twitter
@4me
261 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
LogicGate Risk Cloud
(181)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogicGate's Risk Cloud® is a no-code governance, risk, and compliance (GRC) platform that scales and adapts to your changing business needs and regulatory requirements. It combines a suite of purpose-

    Users
    No information available
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 52% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogicGate Risk Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Customizability
    13
    Features
    12
    Intuitive
    10
    Customer Support
    9
    Cons
    Improvement Needed
    4
    Lack of Clarity
    4
    Learning Difficulty
    4
    Missing Features
    4
    Complex Navigation
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogicGate Risk Cloud features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.9
    6.9
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LogicGate
    Company Website
    Year Founded
    2015
    HQ Location
    Chicago, IL
    Twitter
    @LogicGate
    847 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    239 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogicGate's Risk Cloud® is a no-code governance, risk, and compliance (GRC) platform that scales and adapts to your changing business needs and regulatory requirements. It combines a suite of purpose-

Users
No information available
Industries
  • Financial Services
  • Insurance
Market Segment
  • 52% Enterprise
  • 38% Mid-Market
LogicGate Risk Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Customizability
13
Features
12
Intuitive
10
Customer Support
9
Cons
Improvement Needed
4
Lack of Clarity
4
Learning Difficulty
4
Missing Features
4
Complex Navigation
3
View All Pros and Cons
LogicGate Risk Cloud features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
6.9
AI Text Generation
Average: 7.3
Seller Details
Seller
LogicGate
Company Website
Year Founded
2015
HQ Location
Chicago, IL
Twitter
@LogicGate
847 Twitter followers
LinkedIn® Page
www.linkedin.com
239 employees on LinkedIn®
AlertOps
(152)4.7 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based,

    Users
    • Systems Engineer
    • Service Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 71% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AlertOps Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alert Management
    28
    Ease of Use
    21
    Customer Support
    20
    Easy Setup
    16
    Alerting System
    14
    Cons
    Scheduling Issues
    7
    Notification Issues
    6
    Complex Setup
    4
    Complexity
    3
    Difficult Setup
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AlertOps features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lifecycle Visualization
    Average: 8.7
    9.2
    Constant Monitoring
    Average: 8.9
    9.2
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AlertOps
    Year Founded
    2015
    HQ Location
    Bloomingdale, IL
    Twitter
    @AlertOps
    1,356 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    45 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based,

Users
  • Systems Engineer
  • Service Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 71% Small-Business
  • 22% Mid-Market
AlertOps Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Management
28
Ease of Use
21
Customer Support
20
Easy Setup
16
Alerting System
14
Cons
Scheduling Issues
7
Notification Issues
6
Complex Setup
4
Complexity
3
Difficult Setup
3
View All Pros and Cons
AlertOps features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
9.2
AI Text Generation
Average: 7.3
Seller Details
Seller
AlertOps
Year Founded
2015
HQ Location
Bloomingdale, IL
Twitter
@AlertOps
1,356 Twitter followers
LinkedIn® Page
www.linkedin.com
45 employees on LinkedIn®
Splunk On-Call
(50)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 34% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Splunk On-Call features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.6
    Lifecycle Visualization
    Average: 8.7
    10.0
    Constant Monitoring
    Average: 8.9
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    721,900 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,148 employees on LinkedIn®
    Ownership
    NASDAQ:CSCO
Product Description
How are these determined?Information
This description is provided by the seller.

Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 34% Enterprise
Splunk On-Call features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
9.6
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.9
0.0
No information available
Seller Details
Seller
Cisco
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
721,900 Twitter followers
LinkedIn® Page
www.linkedin.com
95,148 employees on LinkedIn®
Ownership
NASDAQ:CSCO
SolarWinds IT Incident Response (Squadcast)
(309)4.4 out of 5
Save to My Lists
Entry Level Price:$9.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automat

    Users
    • DevOps Engineer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 50% Mid-Market
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SolarWinds IT Incident Response (Squadcast) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Integrations
    4
    Customer Support
    3
    Easy Setup
    3
    Incident Management
    3
    Cons
    Performance Issues
    3
    Alert Overload
    2
    Connection Issues
    2
    Integration Issues
    2
    Limited Features
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds IT Incident Response (Squadcast) features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lifecycle Visualization
    Average: 8.7
    8.8
    Constant Monitoring
    Average: 8.9
    7.4
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,714 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,796 employees on LinkedIn®
    Ownership
    NYSE: SWI
Product Description
How are these determined?Information
This description is provided by the seller.

Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automat

Users
  • DevOps Engineer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 50% Mid-Market
  • 41% Small-Business
SolarWinds IT Incident Response (Squadcast) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Integrations
4
Customer Support
3
Easy Setup
3
Incident Management
3
Cons
Performance Issues
3
Alert Overload
2
Connection Issues
2
Integration Issues
2
Limited Features
2
View All Pros and Cons
SolarWinds IT Incident Response (Squadcast) features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lifecycle Visualization
Average: 8.7
8.8
Constant Monitoring
Average: 8.9
7.4
AI Text Generation
Average: 7.3
Seller Details
Seller
SolarWinds Worldwide LLC
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,714 Twitter followers
LinkedIn® Page
www.linkedin.com
2,796 employees on LinkedIn®
Ownership
NYSE: SWI
OnPage
(295)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OnPage critical communication and incident alert management system enables rapid resolution of critical IT, healthcare, or IoT incidents through efficient HIPAA-secure communication. With OnPage, h

    Users
    • Owner
    • Physician
    Industries
    • Hospital & Health Care
    • Information Technology and Services
    Market Segment
    • 53% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • OnPage Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    47
    Notifications
    19
    Alert Management
    18
    Intuitive
    14
    On-Call Services
    14
    Cons
    Notification Issues
    27
    Sound Issues
    18
    Missing Features
    11
    Call Issues
    6
    Confusion
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OnPage features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lifecycle Visualization
    Average: 8.7
    8.5
    Constant Monitoring
    Average: 8.9
    7.5
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OnPage
    Company Website
    Year Founded
    1997
    HQ Location
    Waltham, MA
    Twitter
    @On_Page
    1,076 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    34 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OnPage critical communication and incident alert management system enables rapid resolution of critical IT, healthcare, or IoT incidents through efficient HIPAA-secure communication. With OnPage, h

Users
  • Owner
  • Physician
Industries
  • Hospital & Health Care
  • Information Technology and Services
Market Segment
  • 53% Small-Business
  • 29% Mid-Market
OnPage Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
47
Notifications
19
Alert Management
18
Intuitive
14
On-Call Services
14
Cons
Notification Issues
27
Sound Issues
18
Missing Features
11
Call Issues
6
Confusion
6
View All Pros and Cons
OnPage features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lifecycle Visualization
Average: 8.7
8.5
Constant Monitoring
Average: 8.9
7.5
AI Text Generation
Average: 7.3
Seller Details
Seller
OnPage
Company Website
Year Founded
1997
HQ Location
Waltham, MA
Twitter
@On_Page
1,076 Twitter followers
LinkedIn® Page
www.linkedin.com
34 employees on LinkedIn®
SolarWinds Web Help Desk
(57)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and str

    Users
    No information available
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 61% Mid-Market
    • 23% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SolarWinds Web Help Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Cons
    Feature Issues
    1
    Missing Features
    1
    Outdated Interface
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds Web Help Desk features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Lifecycle Visualization
    Average: 8.7
    8.3
    Constant Monitoring
    Average: 8.9
    8.3
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,714 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,796 employees on LinkedIn®
    Ownership
    NYSE: SWI
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and str

Users
No information available
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 61% Mid-Market
  • 23% Enterprise
SolarWinds Web Help Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Cons
Feature Issues
1
Missing Features
1
Outdated Interface
1
View All Pros and Cons
SolarWinds Web Help Desk features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.7
8.3
Constant Monitoring
Average: 8.9
8.3
AI Text Generation
Average: 7.3
Seller Details
Seller
SolarWinds Worldwide LLC
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,714 Twitter followers
LinkedIn® Page
www.linkedin.com
2,796 employees on LinkedIn®
Ownership
NYSE: SWI
Alloy Navigator
(93)4.8 out of 5
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory

    Users
    No information available
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 66% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Alloy Navigator Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    Asset Management
    24
    Ticketing System
    23
    Ticket Management
    23
    Automation
    18
    Cons
    Learning Curve
    10
    Limited Customization
    10
    Complex Setup
    9
    Setup Difficulty
    8
    Poor Interface Design
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Alloy Navigator features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lifecycle Visualization
    Average: 8.7
    8.5
    Constant Monitoring
    Average: 8.9
    7.9
    AI Text Generation
    Average: 7.3
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Alloy Software
    Year Founded
    2002
    HQ Location
    Bloomfield, NJ
    Twitter
    @AlloySoftware
    473 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory

Users
No information available
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 66% Small-Business
  • 30% Mid-Market
Alloy Navigator Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
Asset Management
24
Ticketing System
23
Ticket Management
23
Automation
18
Cons
Learning Curve
10
Limited Customization
10
Complex Setup
9
Setup Difficulty
8
Poor Interface Design
6
View All Pros and Cons
Alloy Navigator features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lifecycle Visualization
Average: 8.7
8.5
Constant Monitoring
Average: 8.9
7.9
AI Text Generation
Average: 7.3
Seller Details
Seller
Alloy Software
Year Founded
2002
HQ Location
Bloomfield, NJ
Twitter
@AlloySoftware
473 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
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