# Best Incident Management Software with Ticket designation Capabilities - Page 3

## How Many Incident Management Software Products Does G2 Track?

**Total Products under this Category:** 136

### Category Stats (Aug 2026)

- **Average Rating:** 4.43/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Alloy Navigator (+0.48%) - Among all products in this category, Alloy Navigator recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Incident Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 17,600+ Authentic Reviews
- 136+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Incident Management Software
 ![G2 Grid® for Incident Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/incident-management/grids.png?focus%5B%5D=71310&focus%5B%5D=25671&focus%5B%5D=5231&focus%5B%5D=27129&focus%5B%5D=2864&focus%5B%5D=139215&focus%5B%5D=17254&focus%5B%5D=167999)

Highlighted products: ServiceNow IT Service Management, NinjaOne, Jira Service Management, xMatters, Freshservice, New Relic, PagerDuty, and incident.io.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=jira-service-management&focus%5B%5D=xmatters&focus%5B%5D=freshservice&focus%5B%5D=new-relic&focus%5B%5D=pagerduty&focus%5B%5D=incident-io)

**Sponsored**

### Amazon DynamoDB

Amazon DynamoDB is a pioneering NoSQL, fully managed, serverless database with limitless scalability and single-digit millisecond latency performance enabling customers to develop modern, microservice-based applications through a simple API. Customers enjoy the benefits of DynamoDB’s fully-managed service including broad compliance standards, security integration with AWS Identity and Access Management and numerous disaster recovery services. With DynamoDB Global Tables, customers have a 99.999% highly available, multi-Region, multi-active database supporting local reads and writes for globally distributed users. DynamoDB provides cost management features such as scale-to-zero, Time to Live (TTL) for aging data out, and multiple pricing models including a free tier.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1040&secure%5Bchosen_at%5D=2026-08-14T11%3A15%3A29Z&secure%5Bdisplayable_resource_id%5D=2736&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=17357&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=17357&secure%5Bresource_id%5D=1040&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%2Ff%2Fticket-designation%3Ffilters%255BAutomations%255D%255B%255D%3D105%26page%3D3&secure%5Btoken%5D=ae5a8e41a6654669a40b2957f31f451d3242606b895f50241b4f89a8b7adc1e4&secure%5Burl%5D=https%3A%2F%2Faws.amazon.com%2Fdynamodb%2F%3Ftrk%3D48b70123-a3f9-4b1c-a18c-f58b526ec750%26sc_channel%3Ddisplay%2Bads&secure%5Burl_type%5D=custom_url)

### [Exigence](https://www.g2.com/products/exigence/reviews)

Exigence is providing a command and control center software to manage major incidents. As opposed to regular IT incidents, critical incidents often require a high level of collaboration involving team members from different parts of the organization and even outside of it, who are using different tools and processes. This collaboration is generally not structured resulting in painful and expensive delays. With its command and control center Exigence automates the collaboration and structures it around a timeline that records the steps taken to resolve an incident and drives workflows across stakeholders and tools, thus ensuring all stakeholders are working off the same page. The product ties together stakeholders, processes and the tools already in use, driving down time to resolution. It uniquely addresses the full life cycle of the incident, turning an unstructured situation into one that is structured and easy to manage.  A New Approach When it comes to critical incidents it’s not enough to merely respond. And, point solutions for alerting, ticketing, and communications alone won’t get the job done. Indeed, the traditional approach to critical incidents is no longer relevant, organizations need a solution that involve all stakeholders and addresses every aspect of the incident workflow, from trigger to post-meortem. It should execut actions directly as well as integrate with all of the relevant incumbent systems, such as ticketing, chat, paging, monitoring, and more. Solution In the Exigence Command and Control Center, all stakeholders can align quickly on a single pane of glass. gaining unprecedented clarity on roles and responsibilities through automated task assignment and updates. Through recording all relevant steps taken to address major incidents, Exigence introduces structure, clarity, and speed to critical incident management, enabling complete command and control of every incident from trigger to post-mortem. Whether for technology operations or security incidents, or for drills and business continuity tests, It uniquely addresses every aspect of the incident, turning an unstructured situation into one that is structured and easy to manage.  The platform orchestrates complex workflows, automatically onboarding cross-functional, cross-organizational and external teams, and makes sure that everyone is always on the same page. With easy reporting, on-the-fly documentation, and knowledge-management – the post-mortem is simplified, and the organization is always learning and optimizing, Since Exigence can integrate with all of the relevant incumbent and future systems, coordinating, complementing, and augmenting their capabilities, the organization can keep using and benefiting from trusted ticketing, communications, CRM, project management, and other applications. Moreover, for optimizing the management of future incidents, the Exigence platform also enables incident drills and tabletop simulations. Benefits • A faster time to resolution • Eliminating time wasters, such as participating in lengthy conference calls and repeatedly providing updates • More effective, structured collaboration - fully aligned stakeholders • Increased accountability  • Reduced frustrations and friction issues • Enhanced learning • Increased trust among internal and external customers • Reduced risk • Enhanced compliance • Introducing structure to a complex and often unpredictable process

#### Who Is the Company Behind Exigence?

- **Seller:** [Exigence Ltd.](https://www.g2.com/sellers/exigence-ltd)
- **Year Founded:** 2015
- **HQ Location:** Tel Aviv, IL
- **Twitter:** @exigence\_ltd  
1,018 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7ef9f4ecf45a989e99efa36c2127c133621c0822b1c0b89c9ce03a6fc2b23104&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fexigence-ltd-&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

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[Browse Incident Management Themes](/categories/incident-management/themes)

Below are the top-rated Incident Management Software with Ticket designation capabilities, as verified by G2’s Research team. Real users have identified Ticket designation as an important function of Incident Management Software. Compare different products that offer this feature so you can decide which is best for your business needs.

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