# Best Incident Management Software with Ticket creation Capabilities - Page 2

## How Many Incident Management Software Products Does G2 Track?

**Total Products under this Category:** 136

### Category Stats (Aug 2026)

- **Average Rating:** 4.43/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Alloy Navigator (+0.48%) - Among all products in this category, Alloy Navigator recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Incident Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 17,600+ Authentic Reviews
- 136+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Incident Management Software
 ![G2 Grid® for Incident Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/incident-management/grids.png?focus%5B%5D=71310&focus%5B%5D=25671&focus%5B%5D=5231&focus%5B%5D=27129&focus%5B%5D=2864&focus%5B%5D=139215&focus%5B%5D=17254&focus%5B%5D=167999)

Highlighted products: ServiceNow IT Service Management, NinjaOne, Jira Service Management, xMatters, Freshservice, New Relic, PagerDuty, and incident.io.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=jira-service-management&focus%5B%5D=xmatters&focus%5B%5D=freshservice&focus%5B%5D=new-relic&focus%5B%5D=pagerduty&focus%5B%5D=incident-io)

**Sponsored**

### Rootly

Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI agent that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1040&secure%5Bchosen_at%5D=2026-08-14T08%3A25%3A40Z&secure%5Bdisplayable_resource_id%5D=1040&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1040&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=164922&secure%5Bresource_id%5D=1040&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%2Ff%2Fticket-creation%3Ffilters%255BAutomations%255D%255B%255D%3D104%26page%3D2&secure%5Btoken%5D=f8f469136be726cf3901ee56779ce01acee787cb2643e9455e938b32bab39b5c&secure%5Burl%5D=https%3A%2F%2Fwww.rootly.com%2Fdemo&secure%5Burl_type%5D=custom_url)

### [Grok](https://www.g2.com/products/grok/reviews)

Grok is an AI operations (AIOps) platform that proactively resolves IT incidents using machine intelligence and automation.

**Average Rating:** 4.3/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate Grok?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lifecycle Visualization:** 5.6/10 (Category avg: 8.8/10)
- **Constant Monitoring:** 9.4/10 (Category avg: 9.0/10)
- **AI Text Generation:** 8.1/10 (Category avg: 7.3/10)

#### Who Is the Company Behind Grok?

- **Seller:** [Avik Partners](https://www.g2.com/sellers/avik-partners)
- **Year Founded:** 2014
- **HQ Location:** Dallas, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=260c15cb4ad27b95443b8943b92df3b024c8a6ce7d4127ad8c4221182fc8b2a7&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgrokstream&secure%5Burl_type%5D=linkedin_company_website)  
43 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 39% Small, 11% Medium

#### What Do G2 Reviewers Say About Grok?

_AI-generated summary from verified user reviews_

##### Pros

- Users love Grok for its **humorous and witty responses** , making complex questions enjoyable and engaging to explore.
- Users highlight the **ease of use** of Grok, appreciating its quick setup and efficient assistance for everyday tasks.
- Users value the **easy setup** of Grok, facilitating a seamless start for efficient and productive use.
- Users find Grok's **setup ease** exceptional, enabling smooth onboarding without any difficulties for efficient productivity.
- Users appreciate Grok's **innovative real-time connections** to X, enabling sharp analysis of trends and breaking news.

##### Cons

- Users experience **alert issues** with Grok, including inaccuracies and incomplete responses affecting reliability and efficiency.
- Users experience **insufficient information** from Grok, leading to incomplete responses and occasional inaccuracies in understanding.
- Users report **data inaccuracy** in Grok, with issues like incomplete responses and lack of deeper context.
- Users express frustration over **limited features** in Grok, impacting functionality and overall experience without the premium version.
- Users find Grok lacking in **essential features** like plugin support and robust customization for serious productivity tasks.

#### What Are Recent G2 Reviews of Grok?

**["Pioneering Real-Time Insights with a Witty Edge"](https://www.g2.com/survey_responses/grok-review-12326011)**

**Rating:** 5.0/5.0 stars

_— Pratyaksh M._

[Read full review](https://www.g2.com/survey_responses/grok-review-12326011)

**["Flexible Options Beyond the Basic AI Version"](https://www.g2.com/survey_responses/grok-review-12328857)**

**Rating:** 4.0/5.0 stars

_— Robert K._

[Read full review](https://www.g2.com/survey_responses/grok-review-12328857)

### [Issuetrak](https://www.g2.com/products/issuetrak/reviews)

At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issuetrak is here to help. We specialize in help desk, issue tracking, workflow, customer support, and complaint management. And with easy onboarding, custom configuration, and ongoing 99% rated support, your teams will be sure to knock out support requests and master workflow success. Our customizable software is a fit for hundreds of different industries and usages, from customer support to compliance to change management. Issuetrak helps businesses like yours track tickets, issues, and requests from submission to resolution and make sure no request gets lost or misplaced. Streamline your day-to-day processes and operations with workflow and reporting tools that bring visibility and accountability to your team. With Issuetrak you’ll cut down on wasted time and money, improve customer service, and increase communication among team members. Automation, Reporting, Custom Forms, Alerts, Workflows, and More: Automation that helps your team work faster and smarter Easy, omnichannel issue submission via email, mobile, web portal, or webform At-a-glance dashboard metrics plus detailed, customizable reporting Custom forms and user-defined fields to fit your unique organization Task management and workflow branching to keep everyone on track Add-on modules to meet specific needs: Asset Management for storing and reviewing information on your team’s assets Active Directory integration for improved organization and security Billing module for generating invoices, inputting billable time, and more Surveys module to gather and implement customer feedback and improve customer success!

**Average Rating:** 4.1/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate Issuetrak?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Issuetrak?

- **Seller:** [Issuetrak](https://www.g2.com/sellers/issuetrak)
- **Year Founded:** 1992
- **HQ Location:** Virginia Beach, Virginia
- **Twitter:** @Issuetrak  
3,738 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=27fd779f3b7aae9817939310cc30c560ee2759ca87424d09d0cf0c5a7b4f0a08&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F389461%2F&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®
- **Phone:** +1 (866) 477-8387

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 37% Medium, 32% Large

#### What Are Recent G2 Reviews of Issuetrak?

**["Efficient Ticket Management with Excellent Time Tracking"](https://www.g2.com/survey_responses/issuetrak-review-12666711)**

**Rating:** 5.0/5.0 stars

_— Theresa H._

[Read full review](https://www.g2.com/survey_responses/issuetrak-review-12666711)

**["Extremely Satisfied"](https://www.g2.com/survey_responses/issuetrak-review-6535080)**

**Rating:** 5.0/5.0 stars

_— Dakota F._

[Read full review](https://www.g2.com/survey_responses/issuetrak-review-6535080)

#### What Are G2 Users Discussing About Issuetrak?

- [What is Issuetrak used for?](https://www.g2.com/discussions/what-is-issuetrak-used-for) - 1 comment

### [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews)

IFS assyst is an Enterprise Service Management (ESM) and IT Service Management (ITSM) solution provided by IFS. It’s designed to help organizations automate workflows, enhance service and support quality, and boost customer satisfaction across various industries. We deliver frictionless customer and employee experiences, one intelligent workflow at a time. Our modern service management technology lets you automate service delivery and support so your customers get what they need fast, and you can focus on building the future of your organization. IFS assyst is uniquely easy to buy, set up, use, and upgrade. Whether you’re in IT, HR, Facilities, Finance, or any other team that provides services to customers and employees, IFS assyst puts service management technology within your reach. Our process automation takes the boring out of everyday tasks, allowing you to focus on work that matters. Global brands trust IFS assyst to automate complex business processes easily without fuss. Everyday we assyst!

**Average Rating:** 3.5/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate IFS assyst?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.1/10)

#### Who Is the Company Behind IFS assyst?

- **Seller:** [IFS](https://www.g2.com/sellers/ifs)
- **Year Founded:** 1983
- **HQ Location:** Linkoping , Sweden
- **Twitter:** @ifs  
18,002 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fb2d87440599b1c1d63a31a2d107bf79d5db5325a7df749eed76c27bef823054&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F164301%2F&secure%5Burl_type%5D=linkedin_company_website)  
9,232 employees on LinkedIn®
- **Ownership:** STO: IFS

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 79% Large, 29% Medium

#### What Are Recent G2 Reviews of IFS assyst?

**["Axios in retail"](https://www.g2.com/survey_responses/ifs-assyst-review-479881)**

**Rating:** 4.5/5.0 stars

_— Игорь ._

[Read full review](https://www.g2.com/survey_responses/ifs-assyst-review-479881)

**["Robust and customizable software to meet your needs"](https://www.g2.com/survey_responses/ifs-assyst-review-817420)**

**Rating:** 4.0/5.0 stars

_— Jamie Lynn P._

[Read full review](https://www.g2.com/survey_responses/ifs-assyst-review-817420)

#### What Are G2 Users Discussing About IFS assyst?

- [What is IFS assyst used for?](https://www.g2.com/discussions/what-is-ifs-assyst-used-for)

### [eBRP Solutions](https://www.g2.com/products/ebrp-solutions/reviews)

eBRP Suite is enterprise-class software for building a viable Incident Response Program.

**Average Rating:** 1.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind eBRP Solutions?

- **Seller:** [eBRP Solutions](https://www.g2.com/sellers/ebrp-solutions)
- **Year Founded:** 2002
- **HQ Location:** Mississauga, CA
- **Twitter:** @eBRPsolutions  
1,699 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8c672dca0f1e07ba72910d8fbb6075fbcdfdbb1f7af444f662ad36a4d06db523&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Febrp-solutions-network-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are G2 Users Discussing About eBRP Solutions?

- [What is eBRP Solutions used for?](https://www.g2.com/discussions/what-is-ebrp-solutions-used-for)

### [Problem Solver](https://www.g2.com/products/problem-solver/reviews)

Problem Solver is designed to be a single repository of all customer and internal problems issued by the organization.

**Average Rating:** 3.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Problem Solver?

- **Seller:** [Omnex Systems](https://www.g2.com/sellers/omnex-systems)
- **Year Founded:** 1986
- **HQ Location:** Port Coquitlam, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=32400c09f5d3596fc0b03be0ba1524fc82bca59df084ade174d65a8b7bf3d396&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fomnexsystems%2F&secure%5Burl_type%5D=linkedin_company_website)  
163 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are G2 Users Discussing About Problem Solver?

- [What is Problem Solver used for?](https://www.g2.com/discussions/problem-solver-what-is-problem-solver-used-for)
- [What is Problem Solver used for?](https://www.g2.com/discussions/what-is-problem-solver-used-for)

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[Browse Incident Management Themes](/categories/incident-management/themes)

Below are the top-rated Incident Management Software with Ticket creation capabilities, as verified by G2’s Research team. Real users have identified Ticket creation as an important function of Incident Management Software. Compare different products that offer this feature so you can decide which is best for your business needs.

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