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The Top 20 Easiest To Use Inbound Call Tracking Software

See the top Inbound Call Tracking Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Dialaxy

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.6

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

38%

Mid Market

61%

Enterprise

800.com

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.5

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

89%

Mid Market

10%

Enterprise

WhatConverts

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.5

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

87%

Mid Market

12%

Enterprise

Ozonetel

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

28%

Mid Market

62%

Enterprise

10%

CallRail

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.1

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

75%

Mid Market

22%

Enterprise

Ring.io

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.9

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.2

9.9

Customer Segment Breakdown

Small Business

73%

Mid Market

23%

Enterprise

Phonexa

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

10.0

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

89%

Mid Market

10%

Enterprise

Invoca

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.6

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

39%

Mid Market

34%

Enterprise

27%

CallTrackingMetrics

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.5

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

67%

Mid Market

30%

Enterprise

#10

Revenue.io

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

23%

Mid Market

61%

Enterprise

16%

#11

Retreaver

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.5

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

79%

Mid Market

21%

#12

Ringba

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

78%

Mid Market

18%

Enterprise

#13

SingleInterface

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.6

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

Mid Market

30%

Enterprise

65%

#14

Infinity Call Tracking

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.4

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

29%

Mid Market

45%

Enterprise

26%

#15

Nimbata

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

92%

Mid Market

#16

Vonage Contact Center (formerly NewVoiceMedia)

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

27%

Mid Market

52%

Enterprise

20%

#17

CallFire

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.9

Ease of Use

Average: 9.2

8.5

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

69%

Mid Market

24%

Enterprise

#18

Call Tracker

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.2

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

90%

Mid Market

10%

#19

Diabolocom

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.6

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

29%

Mid Market

57%

Enterprise

14%

#20

Service Fusion

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.3

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

83%

Mid Market

14%

Enterprise