### Contents - [**Articles**](#resources-articles) - [**Discussions**](#resources-discussions) # HR Software Resources ##### Articles and Discussions to expand your knowledge on HR Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts and [discussions](#resources-discussions) from users like you. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Discussions**](#resources-discussions) ## HR Software Articles [![How to Conduct an Employment Background Check the Right Way](https://learn.g2.com/hubfs/employment-background-check.png "How to Conduct an Employment Background Check the Right Way")](https://www.g2.com/articles/employment-background-check) [ ### How to Conduct an Employment Background Check the Right Way ](https://www.g2.com/articles/employment-background-check) There’s something to be said about finding the perfect candidate for a job. [ ![Mara Calvello](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mara Calvello") MC ](https://learn.g2.com/author/mara-calvello) by Mara Calvello ## HR Software Discussions 0 [What are the most trusted lifestyle spending account platforms by benefits administrators based on user reviews?](/discussions/what-are-the-most-trusted-lifestyle-spending-account-platforms-by-benefits-administrators-based-on-user-reviews) I'm researching which lifestyle spending account platforms benefit administrators actually trust, going off what admins and HR teams say in their reviews rather than vendor claims. Across the [Lifestyle Spending Account (LSA) category](https://www.g2.com/categories/lifestyle-spending-account-lsa), a few names come up repeatedly from people who administer these programs day to day, and the trust tends to track with responsive support and how little manual work the platform creates. - [**Forma**](https://www.g2.com/products/formabenefits/reviews) **:** Administrators point to fast, often same-day claim approvals and real-person support that helps sort out eligibility questions. It runs LSA alongside HSA, FSA, and HRA on one platform, which is part of why HR teams lean on it. - [**Benepass**](https://www.g2.com/products/benepass/reviews) **:** Admins describe it as easy to set up and administer, with an engagement dashboard and reporting they actually use. The honest caveat some raise is that broad spending categories can let purchases slip through, so a few run monthly audits. - [**JOON**](https://www.g2.com/products/joon/reviews) **:** People-ops reviewers highlight how little admin lift it takes, since JOON handles verifying purchases against policy rather than the HR team doing it individually. Its recent update reflected features admins had requested. - [**Awardco**](https://www.g2.com/products/awardco/reviews) **:** Widely used and highly rated, though worth knowing it started as a recognition and rewards platform with LSA as one function. Admins value the breadth; the reporting and admin tooling draw more mixed notes than the employee experience. For those of you administering an LSA, what earned your trust: approval speed, support responsiveness, or reporting you can defend to finance? And which platform gave you the least manual cleanup? Approval speed gets the attention but honestly the thing that matters most over time is how much the platform does without you. Fast claim approvals are great until you realize you're still manually resolving edge cases every week because support isn't actually reachable. Answered: Yashwathy Marudhachalam on July 29, 2026 [Your answer](/discussions/what-are-the-most-trusted-lifestyle-spending-account-platforms-by-benefits-administrators-based-on-user-reviews/comments/new?remote=true) 0 Question on: When I Work [Can employees swap shifts without manager involvement every time?](/discussions/can-employees-swap-shifts-without-manager-involvement-every-time) Can employees swap shifts without manager involvement every time? Hi, Kristie here with the Customer Care team at When I Work! Yes. When I Work gives managers control over how shift swaps are handled. Some teams require manager approval for every swap, while others allow eligible swaps to be approved automatically. Employees can post a shift they need covered, and eligible coworkers with the right position assignments and open availability can claim it directly through the app. Managers decide how much oversight they want while employees handle the coordination themselves. That means fewer phone calls, fewer group texts, and less time spent finding coverage when schedules change. Answered: Kristie Hiner on July 14, 2026 [Your answer](/discussions/can-employees-swap-shifts-without-manager-involvement-every-time/comments/new?remote=true) 0 [ServiceNow HR Service Delivery vs Leapsome for a mid-size company that wants to modernize how employees interact with HR without committing to a full platform migration?](/discussions/hr-service-delivery-servicenow-hr-service-delivery-vs-leapsome-for-a-mid-size-company-that-wants-to-modernize-how-employe) This comparison feels less straightforward than it looks. ServiceNow HR Service Delivery vs Leapsome for a mid-size company comes down to how much transformation you actually want and where the pain is coming from. If the problem is that HR cases are untracked, response times are inconsistent, and employees don't know where to go with a question, those are service delivery problems. If the problem is that employees feel disconnected, performance conversations don't happen, and engagement is low, those are people who experience problems. The two tools address genuinely different things, which is why comparing them is tricky. - [**ServiceNow HR Service Delivery**](https://www.g2.com/products/servicenow-hr-service-delivery/reviews): A full-service platform for structured HR workflows, case management, and employee request handling. Reviewers describe it as the right choice when the goal is operational consistency at scale, with SLA tracking, case routing, and knowledge management that make the HR function more accountable and measurable. - [**Leapsome**](https://www.g2.com/products/leapsome/reviews): Focused on engagement, performance management, and continuous feedback loops. It has lighter service delivery functionality, but reviewers describe the employee experience it creates through goal setting, reviews, and manager feedback as distinct from what an HRSD tool provides. For teams where the modernization goal is about how employees feel, not just how requests are tracked, this is the more relevant layer. One feels like infrastructure. The other feels like culture. Most mid-size companies eventually need both, which is why the honest answer often ends up being "it depends on what's hurting more right now." If you've evaluated both, what was the actual pain point that drove the conversation? And did the tool you chose solve it? The "one feels like infrastructure, the other feels like culture" framing is actually the most useful way I've seen this comparison put. Most mid-size companies I've come across end up needing both eventually but get stuck choosing one because the budget conversation treats them as substitutes rather than complements. Answered: Krithika Sathyamoorthy on July 13, 2026 [Your answer](/discussions/hr-service-delivery-servicenow-hr-service-delivery-vs-leapsome-for-a-mid-size-company-that-wants-to-modernize-how-employe/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/hr/resources?discussions_page=6) - [1](/categories/hr/resources) - [2](/categories/hr/resources?discussions_page=2) - [3](/categories/hr/resources?discussions_page=3) - [4](/categories/hr/resources?discussions_page=4) - [5](/categories/hr/resources?discussions_page=5) - [6](/categories/hr/resources?discussions_page=6) - 7 - [8](/categories/hr/resources?discussions_page=8) - [9](/categories/hr/resources?discussions_page=9) - [10](/categories/hr/resources?discussions_page=10) - [11](/categories/hr/resources?discussions_page=11) - … - [22](/categories/hr/resources?discussions_page=22) - [23](/categories/hr/resources?discussions_page=23) - [Next ›Next ›](/categories/hr/resources?discussions_page=8)