# Best HR Service Delivery Software

## How Many HR Service Delivery Software Products Does G2 Track?

**Total Products under this Category:** 56

### Category Stats (Aug 2026)

- **Average Rating:** 4.44/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Sympa (+4.46%) - Among all products in this category, Sympa recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank HR Service Delivery Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 11,900+ Authentic Reviews
- 56+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for HR Service Delivery Software
 ![G2 Grid® for HR Service Delivery Software plotting products by satisfaction and market presence](https://www.g2.com/categories/hr-service-delivery/grids.png?focus%5B%5D=55593&focus%5B%5D=14860&focus%5B%5D=78246&focus%5B%5D=511&focus%5B%5D=156920&focus%5B%5D=131550&focus%5B%5D=128111&focus%5B%5D=113429)

Highlighted products: ServiceNow HR Service Delivery, Paycom, Personio, SAP SuccessFactors HCM, Superworks, Applaud, ADP HR Assist, and Leena AI Autonomous Agent.

Underlying data: [Grid® JSON](https://www.g2.com/categories/hr-service-delivery/grids.json?focus%5B%5D=servicenow-hr-service-delivery&focus%5B%5D=paycom&focus%5B%5D=personio&focus%5B%5D=sap-sap-successfactors-hcm&focus%5B%5D=superworks&focus%5B%5D=applaud&focus%5B%5D=adp-hr-assist&focus%5B%5D=leena-ai-autonomous-agent)

**Sponsored**

### AIHR

Academy to Innovate HR (AIHR) is the global online learning platform that helps HR professionals and teams build the practical, strategic skills the modern HR function demands. Its 16+ certificate programs and 85+ courses span every HR domain, from AI in HR and people analytics to HR business partnering and organizational development. Members also have access to ready-to-use templates, tools, and hands-on labs to apply what they learn at work, as well as a global HR community. AIHR is recognized by SHRM to offer Professional Development Credits (PDCs). Its programs are also eligible for HRCI, HRPA, CPHR, and ATD credits, and CPD-accredited by CPD UK, allowing CIPD members to record AIHR programs as verified Continuing Professional Development. Through these programs, AIHR helps HR professionals and organizations worldwide build the skills the modern HR function demands.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1499&secure%5Bchosen_at%5D=2026-08-05T18%3A28%3A43Z&secure%5Bdisplayable_resource_id%5D=1499&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1499&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1332243&secure%5Bresource_id%5D=1499&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhr-service-delivery%3Fpage%3D1&secure%5Btoken%5D=892f5508d23828ed2ba03eae18b648cfc83a12f6c7455ffa1b2cb90b9a9ea01b&secure%5Burl%5D=https%3A%2F%2Fwww.aihr.com%2Fbusiness%2F%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dcorporate-solutions%26utm_content%3Dbusiness&secure%5Burl_type%5D=custom_url)

### [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews)

Why ServiceNow HR Service Delivery? HR teams aren't struggling because they lack effort. They're struggling because the work itself is broken — requests disappear into inboxes, employees bounce between portals, and too much of HR's day goes toward things that should never have needed a human in the first place. ServiceNow HR Service Delivery fixes that at the root. It gives employees one place to get answers and get things done — whether that's checking a leave balance, resolving a pay discrepancy, or working through a new hire checklist. No hunting. No waiting. What makes it different from a service desk with better branding: AI Agents that actually finish the work. Not just suggest an answer — complete the request, resolve the case, execute the approval, across HR, IT, workplace, and finance. The difference between routing a request and closing it out is where most tools fail. This one doesn't. What problems does it solve? Employees who can't find answers fast enough stop trying — and the cost of that disengagement is real. HR teams buried in repetitive case volume don't have capacity for work that actually moves the business. And HR leaders making decisions without visibility into service performance are flying blind. HRSD addresses all three: employees get instant resolution through an AI-powered front door, HR teams run leaner because agents handle what used to pile up in queues, and leadership gets real-time data to identify where service is breaking down before it becomes a retention or compliance issue. Who is it for? HR leaders, service delivery teams, and operations-minded CHROs who understand that employee experience isn't soft — it's a performance variable. If your HR function is still managing work through spreadsheets, email threads, and disconnected portals, this is built for you. Why it matters: Employees form their opinion of a company through small moments — how fast they got help when something was confusing, how easy it was to navigate a life change at work. When those moments go badly, it registers. When HR has the infrastructure to make them go well — consistently, at scale — the impact shows up in the numbers.

**Average Rating:** 4.3/5.0

**Total Reviews:** 363

#### How Do G2 Users Rate ServiceNow HR Service Delivery?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Customization:** 8.0/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 9.2/10 (Category avg: 8.6/10)
- **Knowledge Management:** 9.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind ServiceNow HR Service Delivery?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** ServiceNow Developer, Software Engineer
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 55% Large, 17% Medium

#### What Do G2 Reviewers Say About ServiceNow HR Service Delivery?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive design** of ServiceNow HR Service Delivery, enhancing efficiency and satisfaction for both HR and staff.
- Users value the **comprehensive features** of ServiceNow HRSD, fostering a seamless and efficient HR experience.
- Users appreciate the **efficiency** of ServiceNow HR Service Delivery, streamlining tasks and enhancing the overall employee experience.
- Users appreciate the **configurability and extensive support** of ServiceNow HR Service Delivery, enhancing HR efficiency and organization.
- Users praise the **personalized and easy-to-use features** of ServiceNow HR Service Delivery, enhancing their HR experience significantly.

##### Cons

- Users find **limited customization** options challenging, often requiring technical expertise and time-consuming adjustments to meet needs.
- Users highlight the **high costs** of ServiceNow HR Service Delivery, which may deter smaller teams from leveraging its full potential.
- Users face a **steep learning curve** with ServiceNow HR Service Delivery, hindered by complexity and technical configuration challenges.
- Users experience a **steep learning curve** with ServiceNow HR Service Delivery, complicating initial setup and customization.
- Users find the **steep learning curve** challenging for first-time usage, particularly with complex workflows and customizations.

#### What Are Recent G2 Reviews of ServiceNow HR Service Delivery?

**["ServiceNow HRSD Streamlines HR with Powerful Self‑Service and Automation"](https://www.g2.com/survey_responses/servicenow-hr-service-delivery-review-12962703)**

**Rating:** 4.5/5.0 stars

_— Shubhangi G._

[Read full review](https://www.g2.com/survey_responses/servicenow-hr-service-delivery-review-12962703)

**["Simplifies HR Workflows and Employee Requests"](https://www.g2.com/survey_responses/servicenow-hr-service-delivery-review-13128155)**

**Rating:** 4.0/5.0 stars

_— Mandar N._

[Read full review](https://www.g2.com/survey_responses/servicenow-hr-service-delivery-review-13128155)

#### What Are G2 Users Discussing About ServiceNow HR Service Delivery?

- [What is ServiceNow HR Service Delivery used for?](https://www.g2.com/discussions/what-is-servicenow-hr-service-delivery-used-for) - 1 comment
- [What does service now do?](https://www.g2.com/discussions/what-does-service-now-do)
- [What is HR service management?](https://www.g2.com/discussions/what-is-hr-service-management)
- [What are the three functions of a best in class HR service delivery model?](https://www.g2.com/discussions/what-are-the-three-functions-of-a-best-in-class-hr-service-delivery-model)
- [What is HR service delivery model?](https://www.g2.com/discussions/what-is-hr-service-delivery-model)

### [Paycom](https://www.g2.com/products/paycom/reviews)

Paycom is the most automated HCM platform and the only HR and payroll software built on a truly single, unique database that automates the entire employee life cycle. Designed as a unified system, Paycom eliminates inefficiencies and errors caused by integrating multiple platforms by using command driven AI and full solution automation. Built on a single data source, Paycom enables uninterrupted data flow across HR and payroll, streamlining performance, communication and compliance. Frequently recognized by third party reviewers as one of the best payroll and HR software solutions, Paycom is used by organizations of all sizes across the U.S. and internationally to simplify workforce management and free HR teams to focus on strategic initiatives.

**Average Rating:** 4.5/5.0

**Total Reviews:** 4,676

#### How Do G2 Users Rate Paycom?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Customization:** 8.8/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 7.6/10 (Category avg: 8.6/10)
- **Knowledge Management:** 8.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Paycom?

- **Seller:** [Paycom](https://www.g2.com/sellers/paycom)
- **Company Website:** www.paycom.com
- **Year Founded:** 1998
- **HQ Location:** Oklahoma City, OK
- **Twitter:** @Paycom  
33,252 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6bb221681d2453947d021efae1a9889d8afdf95689bd77dc8d8c3100351d7735&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F37759%2F&secure%5Burl_type%5D=linkedin_company_website)  
5,844 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** HR Manager, Human Resources Manager
- **Top Industries:** Hospital & Health Care, Non-Profit Organization Management
- **Company Size:** 18% Medium, 4% Small

#### What Do G2 Reviewers Say About Paycom?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Paycom, finding it simple to set up and navigate for tracking hours.
- Users appreciate the **user-friendly technology** of Paycom, making payroll processing and time tracking seamless and efficient.
- Users commend the **knowledgeable and responsive customer support** of Paycom, enhancing their overall experience and satisfaction.
- Users love the **streamlined payroll management** of Paycom, simplifying processes and enhancing efficiency for everyone involved.
- Users find Paycom's **user-friendly technology** simplifies payroll and time tracking, increasing accuracy and reducing errors.

##### Cons

- Users express disappointment with Paycom's **poor customer support** , indicating unresponsiveness and a lack of effective solutions.
- Users experience a **steep learning curve** with Paycom, finding it unintuitive and frustratingly complex to navigate.
- Users find the **UI unintuitive** , making navigation and task completion unnecessarily complicated and time-consuming.
- Users find Paycom's **limited features** inadequate for modern needs, causing significant frustration and operational inefficiencies.
- Users find Paycom **not user-friendly** , struggling with its unintuitive interface and complicated processes that hinder productivity.

#### What Are Recent G2 Reviews of Paycom?

**["Paycom Review 06.26.2026"](https://www.g2.com/survey_responses/paycom-review-13036323)**

**Rating:** 4.0/5.0 stars

_— Mia J._

[Read full review](https://www.g2.com/survey_responses/paycom-review-13036323)

**["Efficient Payroll and HR with Beti AI, Great Integrations, and Top-Notch Support"](https://www.g2.com/survey_responses/paycom-review-13043985)**

**Rating:** 4.0/5.0 stars

_— Andrew H._

[Read full review](https://www.g2.com/survey_responses/paycom-review-13043985)

### [Personio](https://www.g2.com/fr/products/personio/reviews)

Personio est la plateforme RH intelligente conçue pour la manière dont les entreprises européennes fonctionnent réellement. La plupart des logiciels RH ont été conçus aux États-Unis et adaptés pour l'Europe après coup. Personio a été créé ici dès le départ, pour les entreprises naviguant entre plusieurs langues, des lois du travail variées, et un patchwork d'exigences locales de conformité qui changent plus vite que la plupart des plateformes ne peuvent suivre. Gérez le cycle de vie complet des employés en un seul endroit : recrutement, intégration, suivi du temps, gestion des absences, paie, performance et rapports sur la main-d'œuvre. Plus besoin de passer d'un système à l'autre ou de maintenir des feuilles de calcul à côté. Tout ce dont votre équipe RH a besoin se trouve en un seul endroit, connecté et à jour. Des automatisations intelligentes gèrent l'administration répétitive qui consomme la journée de votre équipe RH. Les flux de travail d'approbation, le suivi des absences, la génération de contrats et les listes de contrôle d'intégration fonctionnent en arrière-plan pour que votre équipe puisse se concentrer sur le travail qui fait réellement avancer l'entreprise. Des insights proactifs transforment les données de la main-d'œuvre en une intelligence claire et partageable, aidant les leaders RH à repérer les tendances, anticiper les changements et entrer dans les réunions de direction avec quelque chose de valable à dire. La plateforme s'adapte à la façon dont votre organisation fonctionne, et non l'inverse. Personnalisez les flux de travail, les chaînes d'approbation et les rapports pour s'adapter à votre structure, que vous gériez un bureau ou coordonniez des équipes dans cinq pays. Personio se connecte à plus de 200 outils sur lesquels les entreprises européennes comptent, y compris DATEV, Slack et Google Workspace. Il fonctionne nativement en allemand, anglais, espagnol, français, néerlandais et italien, entre autres langues, et est conçu pour la conformité au RGPD dans chaque marché où vous opérez. Plus de 14 000 entreprises en Allemagne, Autriche, Suisse, Royaume-Uni et Espagne font confiance à Personio pour gérer leurs RH. C'est la plateforme intelligente qui évolue avec les entreprises européennes, car elle a été faite pour elles.

**Average Rating:** 4.4/5.0

**Total Reviews:** 861

#### How Do G2 Users Rate Personio?

- **the product a-t-il été un bon partenaire commercial?:** 8.5/10 (Category avg: 9.1/10)
- **Personnalisation:** 8.3/10 (Category avg: 8.6/10)
- **Plateforme de billetterie:** 7.3/10 (Category avg: 8.6/10)
- **Gestion des connaissances:** 8.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Personio?

- **Vendeur:** [Personio](https://www.g2.com/fr/sellers/personio)
- **Site Web de l'entreprise:** www.personio.com
- **Année de fondation:** 2015
- **Emplacement du siège social:** München, Bayern
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8c587a4d325a7bf890439360953ff71c81d46d0a4a314556aa7ef3e635b8a86c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpersonio%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,745 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Responsable des ressources humaines, PDG
- **Top Industries:** Logiciels informatiques, Technologie de l'information et services
- **Company Size:** 60% Medium, 28% Small

#### What Do G2 Reviewers Say About Personio?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **facilité d'utilisation** de Personio, profitant de sa clarté et de ses ressources utiles pour une intégration rapide.
- Les utilisateurs apprécient l' **interface intuitive** de Personio, améliorant leur expérience grâce à une navigation et une accessibilité faciles.
- Les utilisateurs apprécient l' **interface intuitive et les fonctionnalités centralisées** de Personio, ce qui le rend idéal pour les petites équipes.
- Les utilisateurs apprécient la **forte acceptation des employés** de Personio, bénéficiant de sa gestion centralisée des ressources humaines et de ses fonctionnalités polyvalentes.
- Les utilisateurs apprécient les **fonctionnalités complètes** de Personio, profitant d'une intégration transparente et d'une automatisation des processus conviviale.

##### Cons

- Les utilisateurs désirent des **fonctionnalités manquantes** dans Personio, en particulier dans les notifications automatisées et la fonctionnalité mobile.
- Les utilisateurs rencontrent des **options de personnalisation limitées** dans Personio, ce qui peut entraver la satisfaction des besoins uniques de manière efficace.
- Les utilisateurs trouvent que les **fonctionnalités limitées** de Personio entravent la personnalisation du flux de travail et peuvent compliquer l'expérience utilisateur.
- Les utilisateurs rencontrent souvent des **carences de fonctionnalités** dans Personio, avec des rapports insuffisants et une fonctionnalité mobile limitée impactant l'utilisabilité.
- Les utilisateurs expriment leur frustration face aux **options limitées** en matière de personnalisation et d'outils de reporting, se sentant restreints dans la gestion de leurs données RH.

#### What Are Recent G2 Reviews of Personio?

**["RH simple, intuitif et sans stress"](https://www.g2.com/fr/survey_responses/personio-review-13211944)**

**Rating:** 4.5/5.0 stars

_— Twinkle D._

[Read full review](https://www.g2.com/fr/survey_responses/personio-review-13211944)

**["Libre-service RH sans effort"](https://www.g2.com/fr/survey_responses/personio-review-13002993)**

**Rating:** 5.0/5.0 stars

_— Robert K._

[Read full review](https://www.g2.com/fr/survey_responses/personio-review-13002993)

#### What Are G2 Users Discussing About Personio?

- [À quoi sert Personio ?](https://www.g2.com/fr/discussions/what-is-personio-used-for)

### [SAP SuccessFactors HCM](https://www.g2.com/fr/products/sap-sap-successfactors-hcm/reviews)

SAP SuccessFactors HCM est une suite RH cloud mondiale, alimentée par l'IA, conçue pour aider les organisations à prospérer dans un monde en évolution rapide. Avec plus de 100 localisations, elle offre une visibilité en temps réel et des solutions connectées à travers les fonctions RH de base, la paie, la gestion des talents, l'apprentissage, l'analytique, la planification et l'expérience des employés. Plus de 10 000 organisations font confiance à SAP SuccessFactors HCM pour améliorer chaque expérience employé, chaque décision de la main-d'œuvre et chaque processus humain, transformant chaque employé en une histoire de réussite. Avec SAP SuccessFactors HCM, vous pouvez : - Donner à votre personnel les moyens d'agir avec des outils alimentés par l'IA pour l'auto-service, l'apprentissage, la performance et le développement afin d'aider les gens à travailler plus vite et plus intelligemment. - Identifier et développer les meilleurs talents avec une source unifiée de données sur les personnes et les compétences qui soutient à la fois les stratégies RH et les objectifs commerciaux. - Rester conforme et agile avec des mises à jour légales et réglementaires intégrées adaptées aux exigences commerciales locales. - Accélérer le temps de rentabilisation en tirant parti des meilleures pratiques RH éprouvées et de la force d'un écosystème de partenaires mondial.

**Average Rating:** 4.1/5.0

**Total Reviews:** 1,474

#### How Do G2 Users Rate SAP SuccessFactors HCM?

- **the product a-t-il été un bon partenaire commercial?:** 8.3/10 (Category avg: 9.1/10)
- **Personnalisation:** 8.0/10 (Category avg: 8.6/10)
- **Plateforme de billetterie:** 8.0/10 (Category avg: 8.6/10)
- **Gestion des connaissances:** 8.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SAP SuccessFactors HCM?

- **Vendeur:** [SAP](https://www.g2.com/fr/sellers/sap)
- **Site Web de l'entreprise:** www.sap.com
- **Année de fondation:** 1972
- **Emplacement du siège social:** Walldorf
- **Twitter:** @SAP  
297,052 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fd712dbd816fadfc039a60dcf8c1a3d6a48469756075586fa0be3da7e4b74d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsap%2F&secure%5Burl_type%5D=linkedin_company_website)  
141,955 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Recruteur, Consultant
- **Top Industries:** Technologie de l'information et services, Logiciels informatiques
- **Company Size:** 56% Large, 34% Medium

#### What Do G2 Reviewers Say About SAP SuccessFactors HCM?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs trouvent que SAP SuccessFactors HCM est très **convivial** , permettant une gestion facile de diverses tâches RH de manière transparente.
- Les utilisateurs apprécient la **solution RH complète et évolutive** de SAP SuccessFactors, bénéficiant d'une forte intégration et de fonctionnalités robustes de gestion des talents.
- Les utilisateurs apprécient la **solution RH complète et évolutive** de SAP SuccessFactors, améliorant les fonctionnalités d'intégration et de gestion des talents.
- Les utilisateurs trouvent que SAP SuccessFactors HCM est **très utile** pour la gestion du travail à distance et la fonctionnalité conviviale.
- Les utilisateurs apprécient l' **interface intuitive et conviviale** de SAP SuccessFactors HCM, améliorant leur expérience de travail à distance.

##### Cons

- Les utilisateurs trouvent que SAP SuccessFactors HCM **n'est pas convivial** , citant des difficultés de navigation et une interface complexe comme des problèmes majeurs.
- Les utilisateurs trouvent l'interface **non intuitive** , ce qui entraîne des défis en matière de navigation et une courbe d'apprentissage plus raide.
- Les utilisateurs trouvent que les **fonctionnalités limitées** de SAP SuccessFactors HCM restreignent la fonctionnalité et créent de la confusion dans divers modules.
- Les utilisateurs trouvent des **options de personnalisation limitées** , ce qui affecte leur capacité à adapter SAP SuccessFactors HCM à des besoins spécifiques.
- Les utilisateurs trouvent la **, car l'application nécessite du temps et des compétences pour être utilisée efficacement.**

#### What Are Recent G2 Reviews of SAP SuccessFactors HCM?

**["Gestion des ressources humaines simple, facile et efficace avec SAP SuccessFactors HCM"](https://www.g2.com/fr/survey_responses/sap-successfactors-hcm-review-12763697)**

**Rating:** 4.5/5.0 stars

_— Sayan P._

[Read full review](https://www.g2.com/fr/survey_responses/sap-successfactors-hcm-review-12763697)

**["Simplifie les processus RH et améliore la productivité"](https://www.g2.com/fr/survey_responses/sap-successfactors-hcm-review-12919619)**

**Rating:** 5.0/5.0 stars

_— Madhavi G._

[Read full review](https://www.g2.com/fr/survey_responses/sap-successfactors-hcm-review-12919619)

#### What Are G2 Users Discussing About SAP SuccessFactors HCM?

- [What is your experience with SAP SuccessFactors Employee Central Payroll, and what improvements would you suggest?](https://www.g2.com/fr/discussions/what-is-your-experience-with-sap-successfactors-employee-central-payroll-and-what-improvements-would-you-suggest)
- [À quoi sert SAP SuccessFactors ?](https://www.g2.com/fr/discussions/sap-successfactors-what-is-sap-successfactors-used-for) - 1 comment
- [À quoi sert SmartRecruiters ?](https://www.g2.com/fr/discussions/smartrecruiters-what-is-smartrecruiters-used-for)
- [À quoi sert SAP SuccessFactors ?](https://www.g2.com/fr/discussions/what-is-sap-successfactors-used-for)
- [What is SmartRecruiters used for?](https://www.g2.com/fr/discussions/what-is-smartrecruiters-used-for)

### [Superworks](https://www.g2.com/fr/products/superworks/reviews)

Titre: Transformez votre lieu de travail avec Superworks HRMS : Augmentez la productivité et le bonheur des employés À propos de Superworks : Superworks permet aux entreprises et aux PME de créer des lieux de travail prospères et productifs en rationalisant les processus RH et opérationnels. Notre suite complète Super HRMS est conçue pour simplifier les tâches complexes et renforcer l'engagement des employés, générant des résultats tangibles pour votre entreprise. Caractéristiques clés et avantages : 1. Recrutez les meilleurs talents : Rationalisez votre processus de recrutement avec notre module RECRUIT puissant. De la gestion des candidatures à l'intégration, trouvez les candidats parfaits plus rapidement et plus efficacement. Cela réduit le temps d'embauche et les coûts de recrutement. 2. Gestion rationalisée du cycle de vie des employés : Gérez l'ensemble du cycle de vie des employés, de l'intégration au départ, sur une seule plateforme. Automatisez les processus clés, assurez la cohérence des données et améliorez l'expérience des employés. Cela réduit la charge administrative, améliore la précision des données et renforce la satisfaction des employés tout au long de leur parcours dans l'entreprise. 3. Suivi précis de la présence : Simplifiez la gestion des présences avec le suivi automatisé du temps et des présences. Éliminez les processus manuels, réduisez les erreurs et obtenez une visibilité en temps réel sur la présence des employés. Cela réduit les erreurs de paie, minimise le vol de temps et améliore la gestion de la main-d'œuvre. 4. Gestion efficace des équipes sur le terrain : Gérez vos équipes sur le terrain efficacement avec nos outils dédiés pour suivre la localisation, assigner des tâches et surveiller la performance. Cela améliore la productivité des équipes sur le terrain, optimise les itinéraires et améliore le service client. 5. Paie sans effort : Simplifiez la gestion de la paie avec notre système PAYROLL automatisé. Assurez des paiements précis et ponctuels, réduisez les erreurs et restez conforme aux réglementations en évolution. Cela minimise les risques de conformité et libère les RH pour des initiatives stratégiques. 6. Améliorez la performance : Favorisez la croissance et le développement des employés avec nos outils de gestion de la PERFORMANCE intégrés. Fixez des objectifs clairs, réalisez des évaluations de performance et fournissez des retours précieux pour maximiser la performance individuelle et d'équipe. Cela améliore l'engagement des employés, stimule les améliorations de performance et soutient le développement de carrière. 7. Gestion efficace des actifs : Prenez le contrôle des actifs de votre entreprise avec notre module ASSETS. Suivez l'inventaire, gérez la maintenance et optimisez l'utilisation des actifs. Cela réduit les coûts opérationnels et améliore le retour sur investissement des actifs. 8. Communication en temps réel : Favorisez une communication et une collaboration fluides avec notre plateforme de CHAT intégrée. Connectez les employés, partagez des mises à jour et facilitez le travail d'équipe. Cela améliore la communication interne et renforce la cohésion d'équipe. 9. Recueillez des retours précieux : Collectez les retours des employés avec nos outils de SONDAGE faciles à utiliser. Obtenez des informations précieuses sur la satisfaction des employés, identifiez les domaines à améliorer et créez un environnement de travail plus positif. Cela améliore le moral des employés et stimule le changement organisationnel positif. Notre engagement : Chez Superworks, nous nous engageons à fournir des solutions SaaS de pointe qui simplifient vos opérations, augmentent l'efficacité et responsabilisent vos collaborateurs. Nous croyons qu'une main-d'œuvre heureuse et productive est la clé du succès commercial, et notre suite Super HRMS est conçue pour vous aider à atteindre cet objectif. Pourquoi choisir Superworks ? 1. Suite complète : Une plateforme intégrée pour tous vos besoins RH et opérationnels. 2. Interface conviviale : Facile à apprendre et à utiliser, minimisant le temps de formation et maximisant l'adoption. 3. Solution évolutive : Évolue avec votre entreprise, s'adaptant à vos besoins changeants. 4. Support dédié : Notre équipe d'experts est là pour vous accompagner à chaque étape.

**Average Rating:** 4.8/5.0

**Total Reviews:** 198

#### How Do G2 Users Rate Superworks?

- **the product a-t-il été un bon partenaire commercial?:** 9.6/10 (Category avg: 9.1/10)
- **Personnalisation:** 9.9/10 (Category avg: 8.6/10)
- **Plateforme de billetterie:** 9.7/10 (Category avg: 8.6/10)
- **Gestion des connaissances:** 9.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Superworks?

- **Vendeur:** [SUPERWORKS](https://www.g2.com/fr/sellers/superworks)
- **Année de fondation:** 2020
- **Emplacement du siège social:** Surat, IN
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3817a13db5d98ad810a005bff90cb7d22a6f9678074db78ce5222587297999be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F78054562&secure%5Burl_type%5D=linkedin_company_website)  
102 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Responsable des ressources humaines, Responsable des ressources humaines
- **Top Industries:** Technologie de l'information et services, Logiciels informatiques
- **Company Size:** 50% Medium, 49% Small

#### What Do G2 Reviewers Say About Superworks?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient la **facilité d'utilisation** de Superworks, trouvant son interface intuitive et ses processus rationalisés pour l'efficacité.
- Les utilisateurs trouvent que l' **interface conviviale** de Superworks la rend facile à utiliser et à mettre en œuvre dans les opérations commerciales.
- Les utilisateurs louent le **excellent service client** de Superworks, appréciant l'aide et la coopération de l'équipe.
- Les utilisateurs louent l' **efficacité** de Superworks, rationalisant les opérations et augmentant considérablement la productivité grâce à sa facilité d'utilisation.
- Les utilisateurs apprécient les **fonctionnalités complètes** de Superworks, qui rationalisent efficacement la gestion des tâches pour les entreprises.

##### Cons

- Les utilisateurs signalent des **temps de chargement lents** avec l'outil de chat, ce qui entraîne de la frustration et impacte l'expérience globale.
- Les utilisateurs expriment un désir de **fonctionnalités étendues** dans Superworks pour améliorer leur expérience globale et leur fonctionnalité.
- Les utilisateurs trouvent l'absence de **fonctionnalités de surveillance de l'activité des employés** une limitation significative dans Super Works pour suivre la productivité.
- Les utilisateurs notent un besoin d'une **flexibilité de personnalisation** améliorée dans Superworks pour améliorer leur expérience globale.
- Les utilisateurs signalent des **problèmes de performance** avec l'application de chat, y compris des retards et des messages répétés qui perturbent la communication.

#### What Are Recent G2 Reviews of Superworks?

**["Bon et gère l'ensemble du travail RH"](https://www.g2.com/fr/survey_responses/superworks-review-12857547)**

**Rating:** 5.0/5.0 stars

_— Priyanka K._

[Read full review](https://www.g2.com/fr/survey_responses/superworks-review-12857547)

**["C'est très utile et facile d'organiser et de surveiller les tâches ainsi que notre propre profil."](https://www.g2.com/fr/survey_responses/superworks-review-12682453)**

**Rating:** 5.0/5.0 stars

_— Hemika N._

[Read full review](https://www.g2.com/fr/survey_responses/superworks-review-12682453)

### [Applaud](https://www.g2.com/products/applaud/reviews)

Applaud is the AI-powered HR Service Delivery (HRSD) platform built to reduce HR workload for global enterprises. Trusted by brands like Estée Lauder Companies, Experian, and Smith & Nephew, Applaud is built to complete work, not just track it. While traditional systems focus on backend case workflows or just link to documents, our AI agents intercept repetitive inquiries at the source and execute routine operations directly within your existing technology stack. By meeting your workforce in Teams, Slack, or mobile, Applaud drives instant adoption and slashes inbound case volumes by up to 90%. When cases do reach your desk - like visa renewals, letter requests and employee relations - Applaud’s human-AI augmented partnership takes over. Our AI agents work with your HR team to summarize histories, surface policy insights, and orchestrate cross-system actions, empowering them to smash through their caseload with unprecedented speed. Stop just managing cases. Start resolving them.

**Average Rating:** 4.8/5.0

**Total Reviews:** 59

#### How Do G2 Users Rate Applaud?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Customization:** 8.8/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 9.1/10 (Category avg: 8.6/10)
- **Knowledge Management:** 9.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Applaud?

- **Seller:** [Applaud](https://www.g2.com/sellers/applaud)
- **Year Founded:** 2008
- **HQ Location:** Worthing, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=76a1069ef70988a70f81cd3ce6fa3d5ebb2fb335d65378eba69ace5e84e2cbda&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fapplaud-hr&secure%5Burl_type%5D=linkedin_company_website)  
71 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Human Resources, Information Technology and Services
- **Company Size:** 83% Large, 12% Small

#### What Do G2 Reviewers Say About Applaud?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Applaud to be **intuitive and easy to use** , providing a seamless and efficient experience for employees.
- Users value the **responsive customer support** of Applaud, which enhances clarity and navigation for HR inquiries.
- Users appreciate the **transparent and efficient HR processes** facilitated by Applaud, enhancing employee engagement and experience.
- Users find Applaud **intuitive** , providing clear guidance and consistent answers that enhance their HR experience effectively.
- Users find Applaud's **helpfulness** remarkable, as the AI assistant enhances transparency and simplifies HR interactions.

##### Cons

- Users experience a **steep learning curve** when setting up Applaud, requiring time and effort to master the system.
- While Applaud is user-friendly, the **initial learning difficulty** may hinder new users from adapting quickly.
- Users find the **complex setup** of Applaud challenging, requiring time and effort to fully understand its functionality.
- Users face a **difficult setup** process that demands thorough understanding and time for effective use of Applaud.
- Users experience **integration issues** , requiring extra effort and understanding for effective use of Applaud.

#### What Are Recent G2 Reviews of Applaud?

**["AI That Understands Employee Intent and Streamlines HR Support"](https://www.g2.com/survey_responses/applaud-review-12997481)**

**Rating:** 5.0/5.0 stars

_— Moeed K._

[Read full review](https://www.g2.com/survey_responses/applaud-review-12997481)

**["Applaud’s Mobile-First Experience Transformed Our Deskless Workforce"](https://www.g2.com/survey_responses/applaud-review-12778550)**

**Rating:** 5.0/5.0 stars

_— Sharon C._

[Read full review](https://www.g2.com/survey_responses/applaud-review-12778550)

### [ADP HR Assist](https://www.g2.com/products/adp-hr-assist/reviews)

ADP HR Assist helps quickly find hiring and onboarding best practices with easy search capabilities and navigation

**Average Rating:** 4.5/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate ADP HR Assist?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Customization:** 9.0/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 8.3/10 (Category avg: 8.6/10)
- **Knowledge Management:** 9.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind ADP HR Assist?

- **Seller:** [ADP](https://www.g2.com/sellers/adp)
- **Year Founded:** 1949
- **HQ Location:** Roseland, New Jersey
- **Twitter:** @ADP  
48,757 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f98c122988681e569254743742f54f8b0e612378fd9d70dd4b5958834ae1c2a2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fadp%2F&secure%5Burl_type%5D=linkedin_company_website)  
99,043 employees on LinkedIn®
- **Ownership:** NASDAQ:ADP

#### Who Uses This Product?

- **Company Size:** 36% Medium, 36% Large

#### What Do G2 Reviewers Say About ADP HR Assist?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **user-friendly interface** of ADP HR Assist, making onboarding and managing employee data seamless.
- Users find ADP HR Assist to be **efficient and user-friendly** for managing all HR activities seamlessly.
- Users appreciate the **strong data protection measures** provided by ADP HR Assist, ensuring security for sensitive information.
- Users value the **all-in-one solution** of ADP HR Assist, streamlining personnel information for timely paperwork completion.
- Users appreciate the **automation of tasks** in ADP HR Assist, significantly reducing manual workload and enhancing efficiency.

##### Cons

- Users find that the **learning difficulty** of ADP HR Assist can be overwhelming for smaller teams.
- Users find the **limited features** of ADP HR Assist overwhelming for smaller teams, adding to the learning curve.
- Users experience **poor customer support** , as there is a lack of communication regarding queries submitted via email.
- Users find the **mobile design lacking** , leading to an incomplete and frustrating experience with ADP HR Assist.
- Users experience occasional **slow loading times** with ADP HR Assist, impacting the efficiency of their tasks.

#### What Are Recent G2 Reviews of ADP HR Assist?

**["ADP Product for HRIS FTC Solar"](https://www.g2.com/survey_responses/adp-hr-assist-review-10470289)**

**Rating:** 4.5/5.0 stars

_— Vinoth K._

[Read full review](https://www.g2.com/survey_responses/adp-hr-assist-review-10470289)

**["Simple, Efficient Tool for Smooth, Hassle-Free Candidate Update"](https://www.g2.com/survey_responses/adp-hr-assist-review-12718615)**

**Rating:** 4.5/5.0 stars

_— Gnanesh A._

[Read full review](https://www.g2.com/survey_responses/adp-hr-assist-review-12718615)

#### What Are G2 Users Discussing About ADP HR Assist?

- [What is ADP HR Assist used for?](https://www.g2.com/discussions/what-is-adp-hr-assist-used-for)

### [Leena AI Autonomous Agent](https://www.g2.com/products/leena-ai-autonomous-agent/reviews)

Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to access knowledge and execute transactions across ERP, CRM, HRIS, ITSM, and other business systems through a single conversational interface. Customers routinely achieve a 70 % reduction in IT, HR, and finance ticket volumes while boosting employee productivity through intuitive self‐service. Leena AI is on a mission to build the world’s most iconic agentic AI company, trusted by global leaders to transform how work gets done.

**Average Rating:** 4.6/5.0

**Total Reviews:** 147

#### How Do G2 Users Rate Leena AI Autonomous Agent?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Customization:** 8.9/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 9.0/10 (Category avg: 8.6/10)
- **Knowledge Management:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Leena AI Autonomous Agent?

- **Seller:** [Leena AI](https://www.g2.com/sellers/leena-ai)
- **Year Founded:** 2018
- **HQ Location:** 132 West, 31st Street, Suite #1006, New York 10001
- **Twitter:** @LeenaAI\_  
364 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b67c82063010f20c631f75969e04d5cbe9b13ae9bbc69b345d7b7a04f95060f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13370785%2F&secure%5Burl_type%5D=linkedin_company_website)  
292 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Inside sales specialist
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 70% Large, 24% Medium

#### What Do G2 Reviewers Say About Leena AI Autonomous Agent?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Leena AI, making query resolution quick and transparent for everyone.
- Users appreciate the **efficiency** of Leena AI, enabling quick resolution of inquiries and enhancing overall employee satisfaction.
- Users appreciate the **helpfulness** of Leena AI Autonomous Agent, enhancing team efficiency and resolution of queries.
- Users appreciate the **excellent customer support** from the Leena AI team, always ready to assist during the bot launch.
- Users value the **quick and accurate HR support** provided by Leena AI, enhancing efficiency and engagement.

##### Cons

- Users experience **system glitches** occasionally, which hinder the overall functionality and reliability of the product.
- Users report **software bugs and AI limitations** that hinder the effectiveness of the Leena AI Autonomous Agent.
- Users experience **software bugs and AI limitations** that disrupt functionality and lead to frustrations with updates and server issues.
- Users find a **lack of features** in Leena AI, wishing for more integration and human-like interactions.
- Users note **limited features** in Leena AI, lacking some advanced functions and a personal touch in interactions.

#### What Are Recent G2 Reviews of Leena AI Autonomous Agent?

**["Efficient and Intuitive: A Great Tool for Internal HR Automation"](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164)**

**Rating:** 5.0/5.0 stars

_— Mayank A._

[Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164)

**["Leena AI - Autonomous Agent"](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461)**

**Rating:** 5.0/5.0 stars

_— Yashika T._

[Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461)

#### What Are G2 Users Discussing About Leena AI Autonomous Agent?

- [What needs improvement with Leena AI to better meet your HR automation needs?](https://www.g2.com/discussions/what-needs-improvement-with-leena-ai-to-better-meet-your-hr-automation-needs)
- [How do you use Leena Ai?](https://www.g2.com/discussions/how-do-you-use-leena-ai)
- [What is the use of Leena Ai?](https://www.g2.com/discussions/what-is-the-use-of-leena-ai)
- [What does Leena AI do?](https://www.g2.com/discussions/what-does-leena-ai-do) - 1 upvote
- [What is Leena Al?](https://www.g2.com/discussions/what-is-leena-al)

### [Siit](https://www.g2.com/fr/products/siit/reviews)

Siit est le service d'assistance moderne pour les équipes informatiques et les opérations internes. Notre plateforme alimentée par l'IA rationalise la gestion des tickets, automatise les flux de travail et améliore l'efficacité interne. S'intégrant parfaitement aux outils existants, Siit élimine la complexité, accélère les temps de résolution et transforme le support interne en un avantage stratégique.

**Average Rating:** 5.0/5.0

**Total Reviews:** 29

#### How Do G2 Users Rate Siit?

- **the product a-t-il été un bon partenaire commercial?:** 10.0/10 (Category avg: 9.1/10)
- **Personnalisation:** 9.9/10 (Category avg: 8.6/10)
- **Plateforme de billetterie:** 10.0/10 (Category avg: 8.6/10)
- **Gestion des connaissances:** 9.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Siit?

- **Vendeur:** [Siit](https://www.g2.com/fr/sellers/siit)
- **Année de fondation:** 1976
- **Emplacement du siège social:** Paris, FR
- **Twitter:** @siitapp  
35 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2a1dabb043b6a045e7faa391074f2b37d6a0ad1229ff10bef66019925021af63&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsiit-app&secure%5Burl_type%5D=linkedin_company_website)  
125 employés sur LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Logiciels informatiques
- **Company Size:** 55% Small, 45% Medium

#### What Do G2 Reviewers Say About Siit?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs trouvent Siit incroyablement **facile à utiliser** , rationalisant les demandes de support et améliorant la communication interne sans effort.
- Les utilisateurs trouvent que l' **intégration transparente de Slack** de Siit améliore la collaboration et rationalise considérablement les demandes de support.
- Les utilisateurs apprécient le **support client efficace** de Siit, améliorant la communication et accélérant la résolution des demandes.
- Les utilisateurs adorent le **soutien conversationnel** dans Siit, améliorant la communication et rationalisant les demandes de support via Slack.
- Les utilisateurs apprécient l' **efficacité de la communication** de Siit, améliorant la gestion des demandes et simplifiant les processus de support pour les équipes occupées.

##### Cons

- Les utilisateurs estiment que le **rapport inadéquat** de Siit limite leur capacité à obtenir des informations plus approfondies sur les opérations.
- Les utilisateurs estiment que Siit manque de **fonctionnalités de reporting inadéquates** , limitant leur capacité à obtenir des informations sur les opérations de support.
- Les utilisateurs estiment qu'il y a des **problèmes d'intégration** avec Siit, ce qui suggère la nécessité de connexions plus larges aux ressources d'intégration.
- Les utilisateurs rencontrent des **problèmes de connectivité** avec Siit, affectant leur expérience en raison de la dépendance à un accès Internet stable.
- Les utilisateurs souhaitent plus d' **options de personnalisation** dans Siit pour améliorer leur expérience globale et leurs capacités de reporting.

#### What Are Recent G2 Reviews of Siit?

**["Bon choix si votre entreprise fonctionne avec Teams"](https://www.g2.com/fr/survey_responses/siit-review-12761625)**

**Rating:** 5.0/5.0 stars

_— Callista R._

[Read full review](https://www.g2.com/fr/survey_responses/siit-review-12761625)

**["L'IA fonctionne bien avec notre base de connaissances Notion."](https://www.g2.com/fr/survey_responses/siit-review-12771109)**

**Rating:** 5.0/5.0 stars

_— Gatien D._

[Read full review](https://www.g2.com/fr/survey_responses/siit-review-12771109)

### [Cegid HR](https://www.g2.com/products/cegid-hr/reviews)

Cegid HR is a cloud-based human resources management suite built for HR teams, managers, talent acquisition and learning professionals in mid-market and large organizations. The platform centralizes core HR, recruitment, performance and learning modules while providing automation and local compliance controls across multi-entity deployments. In daily use Cegid HR consolidates employee records, automates lifecycle events (hire, mobility, contract end), and exposes self-service portals for employees and managers. It connects to payroll/ERP and third-party ATS tools, delivers ready dashboards and enables progressive rollouts without a full IT overhaul. Used by Air France, Decathlon, Orange, Carglass and Franprix, Cegid HR offers a number of key capabilities: • Centralize and govern workforce data with historized employee dossiers and reporting. • Manage the full employee lifecycle and automate administrative HR processes. • Recruit with an integrated ATS, personalized career sites and AI-assisted CV analysis. • Maintain a dynamic, AI-enriched skills repository for talent identification and succession. • Deliver a fully integrated learning suite with authoring tools, off-the-shelf content and impact indicators. • Provide conversational agent support and natural-language access to HR data and tasks. The solution aims to reduce manual work, shorten time-to-hire, improve talent visibility and scale HR services securely in the cloud while preserving local regulatory adaptations.

**Average Rating:** 4.2/5.0

**Total Reviews:** 29

#### How Do G2 Users Rate Cegid HR?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10)
- **Customization:** 8.3/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 5.8/10 (Category avg: 8.6/10)
- **Knowledge Management:** 6.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Cegid HR?

- **Seller:** [Cegid](https://www.g2.com/sellers/cegid)
- **Year Founded:** 1983
- **HQ Location:** Lyon
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09f1bb963a6a56df06c92053ca185ed8d6ae507d42b714fc6057baf105babc3b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fshowcase%2Fcegid-retail%2F&secure%5Burl_type%5D=linkedin_company_website)

#### Who Uses This Product?

- **Top Industries:** Staffing and Recruiting
- **Company Size:** 37% Medium, 33% Large

#### What Do G2 Reviewers Say About Cegid HR?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Cegid HR to be a **very good tool for reporting and analysis** , enhancing their HR processes effectively.
- Users appreciate the **reporting and analysis capabilities** of Cegid HR, enhancing their ability to generate insights.
- Users find Cegid HR excels in **communication efficiency** , especially when utilized with the complete suite.
- Users find Cegid HR's **ease of use** exceptional, with a user-friendly interface that simplifies HR tasks.
- Users find Cegid HR to be a **great tool for reporting and analysis** , enhancing their overall HR experience.

##### Cons

- Users struggle with **access issues** , finding the platform non-intuitive and outdated, complicating their experience significantly.
- Users face **complex administration** challenges, finding the platform non-intuitive and difficult to master effectively.
- Users find **complex features** in Cegid HR hinder usability and lead to a frustrating learning curve.
- Users find Cegid HR's interface **complex and non-intuitive** , making it difficult to learn and use effectively.
- Users find Cegid HR's **complex reporting** challenging due to its outdated interface and steep learning curve.

#### What Are Recent G2 Reviews of Cegid HR?

**["Amazing trading platform"](https://www.g2.com/survey_responses/cegid-hr-review-8172879)**

**Rating:** 5.0/5.0 stars

_— Vatan S._

[Read full review](https://www.g2.com/survey_responses/cegid-hr-review-8172879)

**["Meta 4 is a global talent management solution"](https://www.g2.com/survey_responses/cegid-hr-review-8182344)**

**Rating:** 5.0/5.0 stars

_— praveen d._

[Read full review](https://www.g2.com/survey_responses/cegid-hr-review-8182344)

#### What Are G2 Users Discussing About Cegid HR?

- [What is Cegid Talentsoft used for?](https://www.g2.com/discussions/what-is-cegid-talentsoft-used-for)

### [Dovetail HR](https://www.g2.com/products/dovetail-hr/reviews)

Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Relations Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery and meets the needs of a modern HR team. These needs include enhancing the Employee Experience and improving HR Experience of delivering HR services.

**Average Rating:** 4.5/5.0

**Total Reviews:** 40

#### How Do G2 Users Rate Dovetail HR?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10)
- **Customization:** 8.9/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 8.9/10 (Category avg: 8.6/10)
- **Knowledge Management:** 7.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Dovetail HR?

- **Seller:** [Dovetail](https://www.g2.com/sellers/dovetail)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Dovetail  
1,524 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8110197fbfe1342b64ed098004be0065623301ca59c6915af56d6e06b7344133&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdovetail-software&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Financial Services
- **Company Size:** 83% Large, 8% Medium

#### What Do G2 Reviewers Say About Dovetail HR?

_AI-generated summary from verified user reviews_

##### Pros

- Users find **Dovetail HR very easy to use** , with a user-friendly interface and smooth implementation process.
- Users value the **exceptional customer support** from Dovetail HR, especially during setup and ongoing assistance.
- Users highlight the **easy implementation** of Dovetail HR, noting its intuitive setup and customization without IT dependence.
- Users praise Dovetail HR for its **extremely easy implementation** , making configuration and setup straightforward and effective.
- Users value the **user-friendly interface and customizable features** of Dovetail HR, facilitating seamless group management and support.

##### Cons

- Users feel significant **improvement is needed** in reporting and event management functionalities for Dovetail HR.
- Users express frustration with **inadequate reporting** in Dovetail HR, requiring excessive time and effort to extract useful data.
- Users express frustration over **limited reporting capabilities** in Dovetail HR, requiring extensive effort for data management.
- Users find the **reporting functionality too complicated** , which detracts from the overall user experience with Dovetail HR.
- Users feel that Dovetail HR has an **outdated design** that detracts from the overall user experience and functionality.

#### What Are Recent G2 Reviews of Dovetail HR?

**["Effortless HR Management, Stellar Support"](https://www.g2.com/survey_responses/dovetail-hr-review-12344938)**

**Rating:** 5.0/5.0 stars

_— Ingvild M._

[Read full review](https://www.g2.com/survey_responses/dovetail-hr-review-12344938)

**["Easy to Use and User-Friendly, with Helpful Guides"](https://www.g2.com/survey_responses/dovetail-hr-review-12344560)**

**Rating:** 4.5/5.0 stars

_— Kisy U._

[Read full review](https://www.g2.com/survey_responses/dovetail-hr-review-12344560)

### [MeBeBot Intelligent Assistant](https://www.g2.com/products/mebebot-intelligent-assistant/reviews)

MeBeBot is an AI-driven platform that streamlines the entire employee journey by providing instant, accurate, and consistent answers to HR, IT, and Operations questions. Integrated directly into existing workflows like Slack and Microsoft Teams, MeBeBot acts as a centralized, "one-stop bot" for your global workforce, 24/7. Our proprietary AI, developed by HR professionals, leverages your company's own knowledge base to deliver answers with 97% accuracy. This automation frees your support teams from repetitive inquiries, saving 2-3 hours per day and reducing overall employee support costs by 40-60%. Beyond reactive support, MeBeBot’s AI Agent workflows automate manual processes like onboarding checklists, while proactive push notifications keep employees informed. MeBeBot ensures reliability with built-in guardrails and enterprise-grade security, featuring SOC 2 Type 2 certification and GDPR compliance to protect your sensitive data. Designed for companies of all sizes, from SMBs to large enterprises, MeBeBot is easy to deploy and customize. By handling Tier 1 questions and automating routine tasks, MeBeBot allows your teams to focus on strategic initiatives that drive business growth.

**Average Rating:** 4.8/5.0

**Total Reviews:** 26

#### How Do G2 Users Rate MeBeBot Intelligent Assistant?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Customization:** 8.1/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 8.0/10 (Category avg: 8.6/10)
- **Knowledge Management:** 7.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind MeBeBot Intelligent Assistant?

- **Seller:** [MeBeBot](https://www.g2.com/sellers/mebebot)
- **Year Founded:** 2018
- **HQ Location:** Austin, US
- **Twitter:** @HRTalkBot  
34 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=089ec0a3b49c0974d5baaf0cc182ffed95d2932d7e00eedff4752a06050c0b66&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F33190792&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 42% Medium, 26% Large

#### What Do G2 Reviewers Say About MeBeBot Intelligent Assistant?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional customer support** from MeBeBot, enhancing tool adoption and overall experience.
- Users find MeBeBot extremely **easy to use** , enabling effective assistance without needing extensive technical knowledge.
- Users find MeBeBot to be **exceptionally helpful** , seamlessly integrating with existing tools and enhancing workplace efficiency.
- Users commend MeBeBot for its **efficiency** , significantly saving time and streamlining HR processes for large teams.
- Users commend the **easy implementation** of MeBeBot, highlighting smooth setup and excellent support throughout the process.

##### Cons

- Users report **integration issues** with some platforms, highlighting a desire for expanded functionality and compatibility.
- Users find the **learning curve challenging** , suggesting the need for more guides and demos for better onboarding.
- Users find the **reporting issues** frustrating, particularly with the need for better feedback management and usability.
- Users find the **reporting features challenging** and suggest improvements for better usability and effectiveness.
- Users find the **complexity** of the feedback system challenging, especially regarding auto-saving and data export options.

#### What Are Recent G2 Reviews of MeBeBot Intelligent Assistant?

**["Helpful Tool for Quick Internal Support"](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12687960)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12687960)

**["Fast, Easy Employee Q&Simple and Helpful Tool for Managing Employee QueriesA That Saves HR Time"](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12698367)**

**Rating:** 5.0/5.0 stars

_— Abhijeet S._

[Read full review](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12698367)

#### What Are G2 Users Discussing About MeBeBot Intelligent Assistant?

- [What is MeBeBot Intelligent Assistant used for?](https://www.g2.com/discussions/what-is-mebebot-intelligent-assistant-used-for)

### [Zendesk for Employee Service](https://www.g2.com/fr/products/zendesk-for-employee-service/reviews)

Zendesk pour le service aux employés est une solution facile à utiliser, alimentée par l'IA, conçue pour rationaliser la prestation de services internes à travers la gestion des services informatiques (ITSM), la gestion des services des ressources humaines (HRSM) et d'autres supports internes. Construit sur la plateforme de résolution Zendesk et alimenté par une IA formée sur plus de 18 milliards d'interactions de service, Zendesk permet aux équipes de fournir des résolutions rapides et précises, augmentant la satisfaction et la productivité des employés. Facile à mettre en œuvre, à évoluer et à s'adapter à travers les départements, Zendesk est conçu pour répondre aux besoins évolutifs des organisations en croissance sans ressources coûteuses de développeurs. La plateforme offre des intégrations préconstruites avec des systèmes informatiques et RH populaires, ainsi que des analyses de données robustes pour prendre des décisions éclairées. Que vous cherchiez à construire un service d'assistance de premier ordre, à améliorer la gestion des incidents, à automatiser les flux de travail ou à renforcer les capacités d'auto-assistance, Zendesk pour le service aux employés offre la facilité d'utilisation, la flexibilité et l'évolutivité requises pour le lieu de travail dynamique d'aujourd'hui.

**Average Rating:** 4.5/5.0

**Total Reviews:** 104

#### How Do G2 Users Rate Zendesk for Employee Service?

- **the product a-t-il été un bon partenaire commercial?:** 8.3/10 (Category avg: 9.1/10)
- **Personnalisation:** 5.0/10 (Category avg: 8.6/10)
- **Plateforme de billetterie:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Zendesk for Employee Service?

- **Vendeur:** [Zendesk](https://www.g2.com/fr/sellers/zendesk)
- **Site Web de l'entreprise:** www.zendesk.com
- **Année de fondation:** 2007
- **Emplacement du siège social:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employés sur LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Technologie de l'information et services, Logiciels informatiques
- **Company Size:** 53% Medium, 25% Small

#### What Do G2 Reviewers Say About Zendesk for Employee Service?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient l' **accès rapide aux réponses** d'Unleash, ce qui améliore la collaboration et permet de gagner un temps considérable.
- Les utilisateurs trouvent une **efficacité qui fait gagner du temps** avec Zendesk pour le service aux employés, rationalisant considérablement la communication et la gestion de projet.
- Les utilisateurs apprécient les **capacités de recherche alimentées par l'IA** de Zendesk pour le service aux employés, améliorant considérablement l'efficacité du support et la collaboration.
- Les utilisateurs apprécient les **intégrations faciles** de Zendesk pour le service aux employés, se mettant rapidement en place avec un excellent support.
- Les utilisateurs apprécient le **processus d'intégration fluide** de Zendesk pour le service aux employés, permettant un déploiement rapide et une productivité accrue.

##### Cons

- Les utilisateurs trouvent que les **limitations de l'IA** dans Zendesk pour le service aux employés entravent la détection efficace des divergences et la transparence.
- Les utilisateurs trouvent que les **options limitées** dans Zendesk pour le service aux employés restreignent les fonctionnalités avancées et la personnalisation.
- Les utilisateurs trouvent que les **fonctionnalités manquantes** dans Zendesk pour le service aux employés limitent sa fonctionnalité pour des besoins plus complexes.
- Les utilisateurs rencontrent souvent des problèmes de **chargement lent** avec Zendesk, nécessitant des rafraîchissements fréquents pour voir les tickets mis à jour.
- Les utilisateurs trouvent que l'absence d'une **application mobile** pour Zendesk Employee Service rend l'accès à l'information en déplacement difficile.

#### What Are Recent G2 Reviews of Zendesk for Employee Service?

**["Solution de service automatisé et organisé pour les employés avec Zendesk"](https://www.g2.com/fr/survey_responses/zendesk-for-employee-service-review-13051630)**

**Rating:** 4.5/5.0 stars

_— Aayush M._

[Read full review](https://www.g2.com/fr/survey_responses/zendesk-for-employee-service-review-13051630)

**["Un changement de jeu pour les opérations humaines"](https://www.g2.com/fr/survey_responses/zendesk-for-employee-service-review-12800637)**

**Rating:** 5.0/5.0 stars

_— Megan J._

[Read full review](https://www.g2.com/fr/survey_responses/zendesk-for-employee-service-review-12800637)

#### What Are G2 Users Discussing About Zendesk for Employee Service?

- [What is the WFM process?](https://www.g2.com/fr/discussions/tymeshift-what-is-the-wfm-process)
- [What is Tymeshift Zendesk?](https://www.g2.com/fr/discussions/what-is-tymeshift-zendesk)
- [What is Tymeshift?](https://www.g2.com/fr/discussions/what-is-tymeshift)
- [What Tymeshift used for?](https://www.g2.com/fr/discussions/what-tymeshift-used-for)

### [MHC Software](https://www.g2.com/products/mhc-software/reviews)

MHC is a global provider of AI-powered SaaS solutions for document and payment automation, purpose-built for highly regulated industries. Our platform helps organizations improve efficiency, ensure compliance, and modernize customer communications at scale. MHC customers generate over 10 billion documents and process billions in AP payments annually using our solutions.

**Average Rating:** 4.4/5.0

**Total Reviews:** 181

#### How Do G2 Users Rate MHC Software?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Customization:** 8.1/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 8.3/10 (Category avg: 8.6/10)
- **Knowledge Management:** 7.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind MHC Software?

- **Seller:** [MHC Software](https://www.g2.com/sellers/mhc-software)
- **Company Website:** www.mhcautomation.com
- **Year Founded:** 1980
- **HQ Location:** Burnsville, MN
- **Twitter:** @mhcautomation  
135 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=daa703737ccec9938754fc414a8700b9fd8893b566fa1bbb2f34da7fa5de879c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmhc-software%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
920 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Government Administration
- **Company Size:** 59% Large, 26% Medium

#### What Do G2 Reviewers Say About MHC Software?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of MHC Software, benefiting from convenient access to project documentation on any device.
- Users appreciate the **secure and convenient document management** of MHC Software, streamlining processes and enhancing compliance.
- Users appreciate the **efficiency** of MHC Software, as it significantly reduces HR workload and streamlines operations.
- Users praise the **exceptional customer support** of MHC Software, highlighting their quick responses and effective guidance.
- Users value MHC Software for its **automation features** , which streamline document processes and reduce manual workloads effectively.

##### Cons

- Users find the **complexity** of MHC Software requires additional effort for setup and ad hoc reporting, often needing support help.
- Users find the **steep learning curve** of MHC Software challenging, particularly with complex workflows and reporting.
- Users find the **complex setup** process challenging, requiring considerable resources and ongoing maintenance efforts.
- Users find the **difficult setup** of MHC Software complex and time-consuming, affecting overall onboarding and productivity.
- Users find the **inefficient workflow management** leads to heavy reliance on human input, complicating automation efforts.

#### What Are Recent G2 Reviews of MHC Software?

**["We finally feel confident that employee hours are always accurate"](https://www.g2.com/survey_responses/mhc-software-review-12334325)**

**Rating:** 4.0/5.0 stars

_— Clarice B._

[Read full review](https://www.g2.com/survey_responses/mhc-software-review-12334325)

**["Mass Pay and Vendor Onboarding Make Global Payments Effortless"](https://www.g2.com/survey_responses/mhc-software-review-12406999)**

**Rating:** 5.0/5.0 stars

_— Keith A._

[Read full review](https://www.g2.com/survey_responses/mhc-software-review-12406999)

#### What Are G2 Users Discussing About MHC Software?

- [What is MHC Software used for?](https://www.g2.com/discussions/what-is-mhc-software-used-for) - 1 comment

### [Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews)

OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOBs such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT, delivering faster ROI. OnBase speeds up processes and reduces costs by capturing important information into a single system so you can manage data, documents and processes. Workflow can be configured to address your departmental, industry and enterprise challenges. Organizations also benefit from low-code application development and a range of multichannel capture options. OnBase can integrate with your existing systems and provide instant access to everyone who needs it, giving visibility into your processes and system performance while securely storing, protecting and expunging your content.

**Average Rating:** 4.4/5.0

**Total Reviews:** 308

#### How Do G2 Users Rate Hyland OnBase?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Customization:** 9.5/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 9.0/10 (Category avg: 8.6/10)
- **Knowledge Management:** 9.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Hyland OnBase?

- **Seller:** [Hyland](https://www.g2.com/sellers/hyland-a47a4cc4-7960-4080-8278-3ba399e3d4cd)
- **Company Website:** www.hyland.com
- **Year Founded:** 1991
- **HQ Location:** Westlake, OH
- **Twitter:** @Hyland  
13,165 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c883a1481226a335ea9cd2f2b5cea2da9dd785892900735fff77c228b619fe15&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10043%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,269 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Government Administration, Higher Education
- **Company Size:** 51% Large, 43% Medium

#### What Do G2 Reviewers Say About Hyland OnBase?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Hyland OnBase, benefiting from its seamless integration and document access.
- Users value the **effective workflows and versioning** in OnBase, enhancing records management across various departments.
- Users admire the **extensive features** of Hyland OnBase, enabling innovative solutions and seamless workflow enhancements.
- Users value the **customization capabilities** of OnBase, enhancing document management and streamlining business processes effectively.
- Users love the **user-friendly and efficient tools** of Hyland OnBase, transforming paper processes into seamless electronic workflows.

##### Cons

- Users find the **missing features** in OnBase frustrating, particularly with redactions and zip file compatibility issues.
- Users have experienced **update issues** post-upgrade, leading to significant document locking and connection problems affecting productivity.
- Users report **poor customer support** for Hyland OnBase, with unanswered questions and frustrating reliance on premium resources.
- Users face **technical issues** with indexing and document locking, hindering productivity and complicating the admin experience.
- Users find the **learning curve challenging** , especially with complex configurations and multiple client interfaces.

#### What Are Recent G2 Reviews of Hyland OnBase?

**["Onbase system admin"](https://www.g2.com/survey_responses/hyland-onbase-review-10301258)**

**Rating:** 4.5/5.0 stars

_— Surbhi D._

[Read full review](https://www.g2.com/survey_responses/hyland-onbase-review-10301258)

**["Great product with a lot of promise"](https://www.g2.com/survey_responses/hyland-onbase-review-11604743)**

**Rating:** 4.0/5.0 stars

_— Kelly A._

[Read full review](https://www.g2.com/survey_responses/hyland-onbase-review-11604743)

#### What Are G2 Users Discussing About Hyland OnBase?

- [What is OnBase used for?](https://www.g2.com/discussions/what-is-onbase-used-for) - 1 comment
- [What is OnBase Document Management?](https://www.g2.com/discussions/what-is-onbase-document-management) - 2 comments
- [Is OnBase a database?](https://www.g2.com/discussions/is-onbase-a-database) - 1 comment
- [What is OnBase platform?](https://www.g2.com/discussions/what-is-onbase-platform) - 1 comment
- [What is OnBase software used for?](https://www.g2.com/discussions/what-is-onbase-software-used-for) - 1 comment

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- [HCM Software](/categories/hcm-software)
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- [Benefits Administration](/categories/benefits-administration)

- [Workforce Management](/categories/workforce-management)
- [Time Tracking](/categories/time-tracking-software)
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- [401(k)](/categories/401-k)
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- [Benefits Support](/categories/benefits-support)
- [Compensation Planning](/categories/compensation-planning)

[Browse HR Service Delivery Themes](/categories/hr-service-delivery/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

HR service delivery software helps organizations and HR personnel simplify complex HR operations. These solutions combine service center and help desk technology, standardizing how HR personnel provide services and interact with employees. HR service delivery solutions assist HR personnel and employees in submitting, reviewing, and responding to requests. These HR solutions include features that streamline service requests, provide an employee self-service portal, and configure and automate HR service processes, analytics, and more. Some HR service delivery solutions employ AI processes to automate workflows by learning commonly asked questions and integrating HR department responses.

HR service delivery products often integrate with [core HR software](https://www.g2.com/categories/core-hr) to access employee information and [help desk software](https://www.g2.com/categories/help-desk) to direct requests to the appropriate departments.

To qualify for inclusion in the HR Service Delivery category, a product must:

- Track and manage all employee interactions 
- Streamline and simplify HR requests related to employee information, payroll, benefits administration, and more
- Provide an employee self-service portal
- Direct inquiries to the appropriate department or employee

Show More