# Best Hotel Management Software - Page 24

## How Many Hotel Management Software Products Does G2 Track?

**Total Products under this Category:** 390

### Category Stats (Aug 2026)

- **Average Rating:** 4.32/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings

_Last updated: August 01, 2026_

## How Does G2 Rank Hotel Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 1,300+ Authentic Reviews
- 390+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Hotel Management Software
 ![G2 Grid® for Hotel Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/hotel-management/grids.png?focus%5B%5D=20712&focus%5B%5D=42211&focus%5B%5D=7241&focus%5B%5D=47853&focus%5B%5D=56505&focus%5B%5D=79185&focus%5B%5D=21228&focus%5B%5D=49302)

Highlighted products: Mews, Cloudbeds, Oracle Hospitality OPERA Property Management System, SkyTouch Technology, HotelRunner, Canary Technologies, 360HMS, and StayNTouch Cloud PMS.

Underlying data: [Grid® JSON](https://www.g2.com/categories/hotel-management/grids.json?focus%5B%5D=mews&focus%5B%5D=cloudbeds&focus%5B%5D=oracle-hospitality-opera-property-management-system&focus%5B%5D=skytouch-technology&focus%5B%5D=hotelrunner&focus%5B%5D=canary-technologies&focus%5B%5D=360-mango-solutions-pvt-ltd-360hms&focus%5B%5D=stayntouch-cloud-pms)

**Sponsored**

### Mews

Mews is a connected hospitality operating system that brings revenue, operations and the guest journey together in one cloud-native platform. At its core is an award-winning PMS – named Best PMS (2024, 2025, 2026) – that powers day-to-day hotel operations: from reservations and rate management to check-in/out, payments, housekeeping and reporting, all in a single, real-time workspace instead of disconnected tools. Because the PMS lives inside the broader Mews OS, hotels can easily add guest-facing journeys like online check-in and upsells, as well as embedded payments, POS, RMS and housekeeping via Flexkeeping. With an open API and 1,000+ integrations, Mews keeps the PMS as the connected command center for every stay while giving properties the flexibility to build the tech stack they need.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=434&secure%5Bchosen_at%5D=2026-08-01T20%3A55%3A06Z&secure%5Bdisplayable_resource_id%5D=434&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=434&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20712&secure%5Bresource_id%5D=434&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhotel-management%3Fpage%3D24%26source%3Dsearch&secure%5Btoken%5D=b0b55319d41a6a8342139e31dd1bc274609c59fb533de5286a38f236841707d1&secure%5Burl%5D=https%3A%2F%2Fwww.mews.com%2Fen%2Fcampaigns%2Fgeneric-pms-hotel%3Futm_campaign%3Daff-g2-sponsored%26utm_source%3Dg2%26utm_medium%3Daffiliate%26utm_term%3Dpms&secure%5Burl_type%5D=custom_url)

### [rGuest Pay](https://www.g2.com/products/rguest-pay/reviews)

rGuest Pay is a payment processing solution that provides access to validated P2PE, EMV payment gateways.

#### Who Is the Company Behind rGuest Pay?

- **Seller:** [Agilysys](https://www.g2.com/sellers/agilysys)
- **Year Founded:** 1963
- **HQ Location:** Alpharetta, Georgia
- **Twitter:** @agilysys  
3,244 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8b80cc8c5f4dccb2f2118df756b6c5f2efe1bf653df968e4eaf01f72bb15de72&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fagilysys&secure%5Burl_type%5D=linkedin_company_website)  
2,868 employees on LinkedIn®
- **Ownership:** NASDAQ: AGYS

### [Roomer](https://www.g2.com/products/roomer/reviews)

All-in-One Property Management System. Clever and affordable technology to manage your property efficiently.

#### Who Is the Company Behind Roomer?

- **Seller:** [Roomer](https://www.g2.com/sellers/roomer)
- **HQ Location:** Boxtel, Netherlands
- **Twitter:** @roomerpms  
33 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Roomward](https://www.g2.com/products/roomward/reviews)

Roomward is hotel operations management software that connects the people who see problems with the people who fix them. In most hotels, the staff who spot issues — housekeepers, front desk — aren't the ones who repair them, and that hand-off is where time, money, and guest satisfaction leak out. Roomward closes that gap. When a housekeeper flags a leak, it instantly becomes a tracked work order. Maintenance sees it, the front desk knows the room is down before they sell it, and nothing gets lost between shifts. Every room lives on a real top-down floor plan, color-coded by status and updating in real time. Roomward handles work orders, a live housekeeping board, preventive maintenance scheduling, asset tracking, visual floor plans, roles & permissions, encrypted team chat, and PMS sync (RoomMaster, Eptura). It's priced per property, not per seat — add your whole housekeeping team without worrying about license counts. Built for hotels, lodges, parks, and similar facilities by a team in North Georgia. Start a free 14-day trial at roomward.app — no credit card required.

#### Who Is the Company Behind Roomward?

- **Seller:** [Howard Resource Group](https://www.g2.com/sellers/howard-resource-group)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=478726c547cd82fcb401123afd5baecc1da5fbd01d178fd7573b569da02cda15&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhowardresourcegroup&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Sapro Hotel ERP](https://www.g2.com/products/sapro-hotel-erp/reviews)

Sapro PMS is a hotel property management system.

#### Who Is the Company Behind Sapro Hotel ERP?

- **Seller:** [InHot Solutions](https://www.g2.com/sellers/inhot-solutions)
- **HQ Location:** Colombo, Sri Lanka
- **Twitter:** @SAPRO\_SOLUTIONS  
7 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [S.A.R.A.](https://www.g2.com/products/s-a-r-a/reviews)

SARA is a new hotel operations platform for your team to track and manage all service requests (Maintenance, housekeeping, room service, concierge, IT….and much more) for better operational efficiency. It offers an easy-to-use mobile App with real-time notifications, escalations, checklists, dashboards, and reports for your operations… With a single operations platform for internal communication and task management, S.A.R.A helps your team to track and manage all service requests with - Dedicated chat groups per request providing the full lifecycle details, - Distribution workflows with auto-escalation, - Mobile notifications, - Room inspection and engineering checklists, - PMS integration, - Room cleaning and inspection management, - Task scheduling...

#### Who Is the Company Behind S.A.R.A.?

- **Seller:** [DXM SOLUTIONS PTE. LTD](https://www.g2.com/sellers/dxm-solutions-pte-ltd)
- **Year Founded:** 2012
- **HQ Location:** Singapore, SG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f6b3a6010db97102cfeea54f0e212f4839d90febc26338ea17a3be8b63c24fe3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdxm-solutions&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Scrigno](https://www.g2.com/products/scrigno/reviews)

Scrigno is the web-based suite designed to provide the hotel management with a management system for all the strategic areas of the hotel.

#### Who Is the Company Behind Scrigno?

- **Seller:** [GP Dati Hotel Service](https://www.g2.com/sellers/gp-dati-hotel-service)
- **Year Founded:** 1978
- **HQ Location:** Lodi, IT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=baecb968dcbbb493b85ba24726138442e89d1c93459fced7da764837682b5210&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F260145&secure%5Burl_type%5D=linkedin_company_website)  
43 employees on LinkedIn®

### [Servr AI](https://www.g2.com/products/servr-ai/reviews)

Servr AI is a hospitality software platform that centralizes guest services and hotel operations in one system. It offers mobile check-in/out, digital concierge tools, service ordering, housekeeping management, and automated upselling through a no-download web app. Servr AI connects to any PMS using an AI-powered integration layer, allowing hotels to deploy the system quickly without technical development or API requirements. The platform helps hotels improve operational efficiency, reduce manual tasks, and deliver a more seamless digital experience across the entire guest journey.

#### Who Is the Company Behind Servr AI?

- **Seller:** [Servr](https://www.g2.com/sellers/servr)
- **Year Founded:** 2021
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=233cb1d3c61b1b837e8b4a9def74f1594978c8e20b478cb620128204d7881f20&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fservr%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

### [Shiji Daylight PMS](https://www.g2.com/products/shiji-daylight-pms/reviews)

Shiji Daylight PMS is a next-generation, cloud-native property management system designed for multi-property hotel groups and luxury brands. Trusted by industry leaders including Marriott International, HYATT, IHG Hotels & Resorts, and Langham Hospitality Group, Daylight centralizes operations across reservations, housekeeping, guest services, and billing. Its enterprise-grade architecture features Single Guest Profiles, over 1,200 open APIs, real-time automation, and ISO27001-certified security. With Daylight, hotel groups gain the consistency, scalability, and control needed to deliver exceptional guest experiences at every property.

#### Who Is the Company Behind Shiji Daylight PMS?

- **Seller:** [Shiji Group](https://www.g2.com/sellers/shiji-group-9f4fcabb-77ca-4d4d-9c91-8a0fef6e5c89)
- **Year Founded:** 1998
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a90d46d64bee517ce06de5213ac930180758d384be40eceac96f67268015048b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fshijigroup%2Fposts%2F%3FfeedView%3Dall&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®
- **Ownership:** SSE: 2153

### [Shiji Meridian Experiences](https://www.g2.com/products/shiji-meridian-experiences/reviews)

Shiji Meridian Experiences is a booking and activity management platform that centralizes reservations for non-room experiences at hotels, resorts, and spas. Trusted by leading global hotel brands such as Marriott International, Hyatt, and IHG Hotels & Resorts, it unifies booking, scheduling, inventory management, payments, and resource allocation for offerings like spa treatments, fitness classes, golf tee times, excursions, and guided tours. By consolidating all leisure operations into one system, Meridian improves efficiency, reduces manual work, and enhances guest experience. It integrates with Shiji solutions and supports multi-property operations for consistent, accurate management across locations.

#### Who Is the Company Behind Shiji Meridian Experiences?

- **Seller:** [Shiji Group](https://www.g2.com/sellers/shiji-group-9f4fcabb-77ca-4d4d-9c91-8a0fef6e5c89)
- **Year Founded:** 1998
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a90d46d64bee517ce06de5213ac930180758d384be40eceac96f67268015048b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fshijigroup%2Fposts%2F%3FfeedView%3Dall&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®
- **Ownership:** SSE: 2153

### [Shiji Stellaris Digital](https://www.g2.com/products/shiji-stellaris-digital/reviews)

Shiji Stellaris Digital is a mobile-first platform that unifies every guest interaction: check-in, F&B ordering, secure payments, and real-time messaging, into one seamless experience. Designed for hotels and multi-property groups, Stellaris enhances guest satisfaction while reducing manual work and wait times. With native integration to PMS, POS, and payment systems, it delivers speed, accuracy, and automation at scale. Guests can check in from their phones, order poolside, split bills, and check out, all without stopping at the front desk. Trusted by global brands like Hyatt, IHG, and The Langham, Stellaris helps hotels streamline operations, increase revenue, and personalize service across the full guest journey.

#### Who Is the Company Behind Shiji Stellaris Digital?

- **Seller:** [Shiji Group](https://www.g2.com/sellers/shiji-group-9f4fcabb-77ca-4d4d-9c91-8a0fef6e5c89)
- **Year Founded:** 1998
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a90d46d64bee517ce06de5213ac930180758d384be40eceac96f67268015048b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fshijigroup%2Fposts%2F%3FfeedView%3Dall&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®
- **Ownership:** SSE: 2153

### [Sistem Otel PMS](https://www.g2.com/products/sistem-otel-pms/reviews)

Hotel software that includes sales, reservation, cashier, POS, front desk and back office modules for hotels and hotel chains.

#### Who Is the Company Behind Sistem Otel PMS?

- **Seller:** [Arpies Yazilim](https://www.g2.com/sellers/arpies-yazilim)
- **Year Founded:** 2005
- **HQ Location:** İstanbul, TR
- **Twitter:** @arpiesyazilim
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5df95c93779f26845056fcf8d89b5b05bfb6409e48cbd4b31b13e5e4182c45ce&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Farpiesyazilim&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [SkyWare PMS](https://www.g2.com/products/skyware-pms/reviews)

Hotel property management system for the independent hotel industry with front office, reservations, CRM and more.

#### Who Is the Company Behind SkyWare PMS?

- **Seller:** [Skyware Systems](https://www.g2.com/sellers/skyware-systems)
- **Year Founded:** 2009
- **HQ Location:** Frederick, US
- **Twitter:** @skyware\_systems  
5 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ee7dfa3d611a6568fe956329072c4fa4a1e9c81a128655d0b65bcddf57c373aa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fskyware-systems-llc&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

### [Smart Finder PMS](https://www.g2.com/products/smart-finder-pms/reviews)

Provide total solutions for hospitality businesses including property management system, mobile hospitality application, back office system, internet booking engine, restaurant point-of-sale, and hospitality system interfaces.

#### Who Is the Company Behind Smart Finder PMS?

- **Seller:** [Smart Finder](https://www.g2.com/sellers/smart-finder)
- **HQ Location:** Nonthaburi, Thailand
- **Twitter:** @smartfinder1997  
50 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Smart Order](https://www.g2.com/products/smart-order/reviews)

Smart Order is an all-in-one property management system (PMS) built for hotels, B&Bs, and vacation rentals. Offerings include front desk operations, channel manager, booking engine, payment processing, Reports & Analysis, Chinese Social Booking Engine, Mobile App, and Unified Inbox—all in one platform. The system automates daily tasks, reduces manual errors, and streamlines workflows to enhance efficiency. Smart Order’s booking engine enables direct, commission-free reservations from search engines and social media, while the secure payment solution supports global transactions in local currencies. A real-time channel manager connects with major OTAs like Airbnb and Booking.com to prevent overbookings and maximize occupancy. Additional features include a mobile app for on-the-go management, real-time performance reports, a unified inbox for guest communications, and integration with popular Chinese platforms like RED and WeChat to tap into the growing tourism market.

#### Who Is the Company Behind Smart Order?

- **Seller:** [Smart Order](https://www.g2.com/sellers/smart-order)
- **Year Founded:** 2016
- **HQ Location:** Hangzhou, CN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8f360187bdc234336da1053dbcc7b37bf36e867b5983bd61300d82a77a470d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsmart-order-%25E8%25AE%25A2%25E5%258D%2595%25E6%259D%25A5%25E4%25BA%2586%2F&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

### [Snapstay](https://www.g2.com/products/snapstay/reviews)

Snapstay is a property management system built from scratch for independent and boutique hotels with 5-50 rooms. Most hotel software was designed for enterprise chains and scaled down - leaving small teams with bloated interfaces, hidden fees, and unreliable support. Snapstay takes the opposite approach: right-sized features, transparent pricing, and a modern interface your staff can learn in a day. Key capabilities: • Reservation management - See all bookings in one place with a clean, fast calendar view. • Channel management - Real-time sync across 50+ OTAs including Booking.com, Airbnb, and Expedia. Availability updates in under a second to prevent double bookings. • Integrated payments - PCI-compliant checkout with Stripe. Guests pay online, you get paid fast. • Reputation management - Aggregate reviews from Google, Booking.com, and TripAdvisor into a single dashboard. AI-generated response suggestions save hours every week. This is built into the platform - no extra tool required. • Analytics - Track occupancy, RevPAR, ADR, and revenue trends with dashboards that update in real time. What makes Snapstay different: 1. Built-in reputation management with AI review responses - unique in the category. 2. Designed for small teams, not adapted from enterprise software. 3. Transparent flat monthly pricing. No exit fees, no booking commissions, no lock-in. 4. 24/7 support from real humans who know hotels. 5. White-glove onboarding with data migration included. Snapstay replaces the patchwork of tools boutique hotels cobble together - and gives them a single, reliable platform that just works.

#### Who Is the Company Behind Snapstay?

- **Seller:** [Snapstay](https://www.g2.com/sellers/snapstay)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

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Similar Categories

- [Catering](/categories/catering)
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- [Guest Messaging](/categories/guest-messaging)

- [Hotel Revenue Management Systems (RMS)](/categories/hotel-revenue-management-systems-rms)

[Browse Hotel Management Themes](/categories/hotel-management/themes)

 ![Neya Kumaresan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neya Kumaresan")
NK

Researched and written by [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)

Updated March 3, 2025

Hotel management software helps hoteliers manage front desk tasks and day-to-day operations, from room bookings and guest services to sales and marketing. These specialized property management solutions may be sold as desktop or cloud applications, with the latter providing more flexibility for staff to engage with guests and maintain greater control over the property. While the full features of hotel management products vary, users can at least expect reservation and room management, guest CRM, staff workflow management, and email communication features. Some products may offer functionalities of [restaurant POS systems](https://www.g2.com/categories/restaurant-pos) for on-premise dining, native or integrated [vendor management](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e), and marketing and loyalty program capabilities. Basic financial reporting and accounting features usually exist as well; however, integration with dedicated [accounting software](https://www.g2.com/categories/accounting) may be necessary.

For larger hotels and chains, a [good hotel management software](https://learn.g2.com/best-hotel-management-software) is necessary to provide guests with a smooth check-in and check-out process, improve staff productivity, and optimize revenue. Products in this category go beyond managing reservation systems to cover the entire guest journey and keep daily operations running. In contrast, products in G2’s [hotel reservations software](https://www.g2.com/categories/hotel-reservations) category are point solutions for smaller hotel and lodging businesses that need a booking engine. For this reason, products in these two categories are mutually exclusive.

To qualify for inclusion in the Hotel Management category, a product must:

- Track and monitor hotel administration activities such as housekeeping or maintenance
- Manage availability and rates for rooms, conference venues, or other facilities, and support check-in and check-out processes
- Provide guest communication and/or sales marketing tools
- Provide OTA/GDS integration either through built-in or third-party channel managers

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## How Do You Choose the Right Hotel Management Software?

### What You Should Know About Hotel Management Software

### What is Hotel Management Software?

Hotels are extremely complex machines with many moving parts. From front desk workers to housecleaning staff, concierges to restaurant cooks and servers, hotels require considerable coordination and organization to ensure guests are enjoying themselves. And since hotels are so involved, there is no one software solution that will fit every hotel’s business model. Hotel management software can look like a lot of different things, but the end goal is always to make sure the hotel runs smoothly and efficiently.

For instance, reservations are the backbone of the hotel industry, and in this day and age, booking a hotel online is an expected feature. For everything from small hotels or boutique hotels to huge hotel chains, no reservations means no business. For that reason, reservation software is a mainstay component of hotel management tools.

Customers expect a certain level of convenience, and that means elements such as online bookings, virtual check-in and check-out, and flexible services. Hoteliers are turning more to cloud-based solutions over on-premise options because of the easy implementation and integrations. Increasingly, smart hotel software is becoming available to provide a completely customizable experience for customers. With innovations such as using customers’ mobile devices as room keys or in-room television remotes, the world of technology is opening up for the hospitality business.

### Why Use Hotel Management Software?

Hospitality management is difficult. The day-to-day operations of a hotel are often elaborate and entangled, involving many different individuals in many different roles. In some ways, chain hotels have many advantages over independent hotels, given that some resources such as marketing and sales may already be provided. However, hotel management software can be an equalizer that streamlines processes that were once manual and required communication with several different departments.

Aside from [reservations](https://www.g2.com/categories/hotel-reservations), hotels may need [accounting](https://www.g2.com/categories/accounting) tools, [marketing](https://www.g2.com/categories/marketing) tools, [hotel property management (PMS)](https://www.g2.com/categories/property-management) tools, housekeeping tools, [sales](https://www.g2.com/categories/sales) tools, and more. Hotel management software is built to meet some or all of these needs to ease some of the pain of running a hotel and hospitality business. For instance, the advantage of having one tool that handles both front desk check-in and housekeeping is that front desk workers will know in real time which rooms are ready for new guests, allowing guests that arrive early to receive a room rather than being forced to wait until a certain time.

But the obvious advantage is the opportunity to save money by using one tool that does the work of several. Utilizing hotel management software allows hoteliers to save both money and precious time, since implementing one tool is much faster than implementing and integrating several. And if you already own several tools, hotel management software will often integrate with some if not all of the tools already in use. Property management, not to mention hotel management, is complex and involved, and hotel management solutions seek to ease some of those burdens.

### What are the Different Kinds of Hotel Management Software?

Hotel management software is a broad category. The end goal of every hotel management solution is to aid with the running of a hotel, resort, or bed and breakfast, but that may look different for every organization. Because every business is unique, the array of features offered by hotel management software varies from solution to solution. Listed here are some common iterations.

**Bookings-focused –** Hotel booking is crucial to maintaining a hospitality business, so there are many hotel management tools that focus heavily on online booking features that either integrate with a hotel’s website or with other online booking engines. [Payment gateways](https://www.g2.com/categories/payment-gateway) and billing features may also feature heavily.

**Operations-focused –** As mentioned earlier, hotels have many moving pieces that require constant organization. Hotel management tools that focus on operations will have plenty of accounting, employee scheduling, inventory management, and possibly even sales and marketing features. The goal with these solutions is to improve operational efficiency and lower costs while increasing revenue.

**Property management-focused –** PMS, or property management tools, are essentially end-to-end solutions that cover all aspects of a hotel’s business. Hotel management software that is also considered a PMS will have many features that touch on every important facet of the business, from front desk to back office.

### Hotel Management Software Features

- Booking/reservation manager: A means for guests to make reservations online, as well as a way to monitor availability, change reservations, and possibly make group bookings (wedding blocks, for example)
- Front desk/front office operations: Guest check-in and check-out, room allocation, housekeeping, laundry management, and guest profiles
- Channel management: Planning room availability and rates, managing bookings from multiple channels in one place, dashboards to easily relay information
- Property management: Inventory, facility, and maintenance management
- Mobile support: Access to features from mobile devices
- Sales and marketing tools: Tools to drive sales and bring more customers to the hotel, such as [CRM](https://www.g2.com/categories/crm) and [SEO](https://www.g2.com/categories/seo)
- Analytics: Reporting on key metrics such as guest trends and finances

### Trends Related to Hotel Management Software

The hospitality industry is seeing more than a few tech trends take hold. Both IoT (internet of things) and [AI](https://learn.g2.com/trends/artificial-intelligence) are driving innovation in the hospitality industry.

**Smart hotel software –** Artificial intelligence applied to hotel software can provide insights into guest behavior and trends, as well as find opportunities for increased efficiency. Customer service can also benefit from AI with [chatbots](https://www.g2.com/categories/chatbots) freeing up time to focus on guests.

**Mobile check-in –** The front desk has become somewhat passé, potentially leading to wait times for tired guests. Mobile check-in allows guests to check in themselves using kiosks in the lobby or with staff members posted around the lobby holding mobile devices.

**Smart rooms –** To facilitate mobile check-in, some hotels are using mobile phones as room keys. Mobile phones can also be used to control room televisions, temperature, and curtains. Room phones may also be replaced with a customer’s own mobile phone, allowing them to text or chat with hotel staff rather than calling the front desk or concierge.

### Software and Services Related to Hotel Management Software

[Hotel reservations software](https://www.g2.com/categories/hotel-reservations) allows hotels to create online reservations portals that integrate with a current website. These tools enable customers to book, change, or cancel reservations while processing payments or loyalty rewards.

[Property management software](https://www.g2.com/categories/property-management) is primarily meant for real estate businesses, but does contain facility management features that may be helpful for a hotel.

[Travel agency software](https://www.g2.com/categories/travel-agency) and [tour operator software](https://www.g2.com/categories/tour-operator) may interact with online reservations portals, allowing travel agents to book accomodations for their clients.

[Accounting software](https://www.g2.com/categories/accounting) aids with back office financial tracking, while [core HR software](https://www.g2.com/categories/core-hr) maintains employee records, schedules, and payroll.

[Event management software](https://www.g2.com/categories/event-management) may also be helpful for the planning and running of hotel events such as weddings, corporate meetings, conferences, and charity events.