# Best Hotel Management Software - Page 23

## How Many Hotel Management Software Products Does G2 Track?

**Total Products under this Category:** 390

### Category Stats (Aug 2026)

- **Average Rating:** 4.32/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings

_Last updated: August 01, 2026_

## How Does G2 Rank Hotel Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 1,300+ Authentic Reviews
- 390+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Hotel Management Software
 ![G2 Grid® for Hotel Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/hotel-management/grids.png?focus%5B%5D=20712&focus%5B%5D=42211&focus%5B%5D=7241&focus%5B%5D=47853&focus%5B%5D=56505&focus%5B%5D=79185&focus%5B%5D=21228&focus%5B%5D=49302)

Highlighted products: Mews, Cloudbeds, Oracle Hospitality OPERA Property Management System, SkyTouch Technology, HotelRunner, Canary Technologies, 360HMS, and StayNTouch Cloud PMS.

Underlying data: [Grid® JSON](https://www.g2.com/categories/hotel-management/grids.json?focus%5B%5D=mews&focus%5B%5D=cloudbeds&focus%5B%5D=oracle-hospitality-opera-property-management-system&focus%5B%5D=skytouch-technology&focus%5B%5D=hotelrunner&focus%5B%5D=canary-technologies&focus%5B%5D=360-mango-solutions-pvt-ltd-360hms&focus%5B%5D=stayntouch-cloud-pms)

**Sponsored**

### Mews

Mews is a connected hospitality operating system that brings revenue, operations and the guest journey together in one cloud-native platform. At its core is an award-winning PMS – named Best PMS (2024, 2025, 2026) – that powers day-to-day hotel operations: from reservations and rate management to check-in/out, payments, housekeeping and reporting, all in a single, real-time workspace instead of disconnected tools. Because the PMS lives inside the broader Mews OS, hotels can easily add guest-facing journeys like online check-in and upsells, as well as embedded payments, POS, RMS and housekeeping via Flexkeeping. With an open API and 1,000+ integrations, Mews keeps the PMS as the connected command center for every stay while giving properties the flexibility to build the tech stack they need.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=434&secure%5Bchosen_at%5D=2026-08-01T23%3A07%3A23Z&secure%5Bdisplayable_resource_id%5D=434&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=434&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20712&secure%5Bresource_id%5D=434&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhotel-management%3Fpage%3D23%26source%3Dsearch&secure%5Btoken%5D=1730b567f0a64890330080091713a3e4d5f0daad0ee1d0d013dfe1db594f14ee&secure%5Burl%5D=https%3A%2F%2Fwww.mews.com%2Fen%2Fcampaigns%2Fgeneric-pms-hotel%3Futm_campaign%3Daff-g2-sponsored%26utm_source%3Dg2%26utm_medium%3Daffiliate%26utm_term%3Dpms&secure%5Burl_type%5D=custom_url)

### [OwlNest](https://www.g2.com/products/owlnest/reviews)

All-in-one Booking Engine, Property Management System(PMS), and Smart contracts allow flexible inventory management and efficient booking transactions, with enhanced customer privacy and transaction security, thanks to blockchain. Staffing costs can be reduced through ease of use and less training. 3-way communication eliminates overbooking rooms while keeping prices and inventories accurate and up-to-date across multiple OTAs.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate OwlNest?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind OwlNest?

- **Seller:** [OwlTing](https://www.g2.com/sellers/owlting)
- **Year Founded:** 2010
- **HQ Location:** 新北市, TW
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=24b5d2c8e2463a2c82072d5d770a1edbe39db2d4a0bc52d67f45a70670bc923c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fowlting&secure%5Burl_type%5D=linkedin_company_website)  
88 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of OwlNest?

**["REview OwlNest"](https://www.g2.com/survey_responses/owlnest-review-7104907)**

**Rating:** 5.0/5.0 stars

_— Dean K._

[Read full review](https://www.g2.com/survey_responses/owlnest-review-7104907)

### [OwnerRelations.com](https://www.g2.com/products/ownerrelations-com/reviews)

Owner Relations provides robust Condo Hotel Software, Owner Accounting and Owner Portal software solutions for Condo Hotels, Fractional Hotels, Residence Clubs, Timeshare Resorts, HOA's and Property Management Companies.

#### Who Is the Company Behind OwnerRelations.com?

- **Seller:** [Owner Relations](https://www.g2.com/sellers/owner-relations)
- **Year Founded:** 1993
- **HQ Location:** Squamish, CA
- **Twitter:** @OwnerRelations  
275 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0a50a7db5a4fc2bae44aab08c4625110df419e0d5fb5aea162a443826955dd3a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3608994&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

### [PlingNow](https://www.g2.com/products/plingnow/reviews)

PlingNow helps hotels and vacation rentals with upselling and efficiency software, capturing 3 moments Pre Arrival, On Arrival & In Room QR Codes. Catering to the experience economy.

#### Who Is the Company Behind PlingNow?

- **Seller:** [Plingnow](https://www.g2.com/sellers/plingnow)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [PMS](https://www.g2.com/products/pxsol-pms/reviews)

Pxsol offers an all-in-one hotel management software that facilitates increased bookings, reduces commissions, and saves time in hotel management. The software is designed for hotels across various countries, including Argentina, Chile, Colombia, Spain, Mexico, and Peru. It caters to hotel operators seeking efficient solutions to enhance their operations. Pxsol aims to streamline processes and improve overall service quality in the hospitality industry.

#### Who Is the Company Behind PMS?

- **Seller:** [Pxsol](https://www.g2.com/sellers/pxsol)
- **Year Founded:** 2009
- **HQ Location:** Dorrego, AR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bf8fda42aa20b5de62269a7746fc1068490305716c35ff28728c5d421f47e295&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpxsol&secure%5Burl_type%5D=linkedin_company_website)  
84 employees on LinkedIn®

### [Portfolio HMS](https://www.g2.com/products/portfolio-hms/reviews)

Megasys HMS is a web based hospitality management solution that allows guests to query availability and request or confirm an online booking with your company with interfaces and features to help you manage your bookings.

#### Who Is the Company Behind Portfolio HMS?

- **Seller:** [Megasys Hospitality Systems](https://www.g2.com/sellers/megasys-hospitality-systems)
- **Year Founded:** 1989
- **HQ Location:** Tulsa, US
- **Twitter:** @MegasysHMS  
531 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a372ae5d369dddfaa100af629dcba5fe79a2b1f703d0e61553138ee6ce46ca52&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmegasys-hospitality-systems-inc.%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

### [PredictoPMS](https://www.g2.com/products/predictopms-2023-11-23/reviews)

PredictoPMS is a cloud-based Property Management System (PMS designed to streamline hotel operations and enhance guest experiences. By integrating advanced automation and predictive analytics, it enables hoteliers to manage reservations, housekeeping, billing, and guest communications efficiently. The platform's intuitive interface ensures ease of use, while its scalability caters to properties of varying sizes. Key Features: - Reservation Management: Automates booking processes, reducing manual errors and optimizing room availability. - Housekeeping Coordination: Facilitates real-time communication between front desk and housekeeping staff, ensuring timely room turnovers. - Billing and Invoicing: Generates accurate invoices and processes payments securely, enhancing financial operations. - Guest Communication: Offers automated messaging tools to keep guests informed and engaged throughout their stay. - Predictive Analytics: Utilizes data insights to forecast occupancy trends, aiding in strategic decision-making. Primary Value: PredictoPMS addresses the challenges of manual hotel management by automating routine tasks and providing actionable insights. This leads to increased operational efficiency, reduced costs, and improved guest satisfaction. By leveraging predictive analytics, hoteliers can anticipate demand fluctuations, optimize pricing strategies, and enhance overall profitability.

#### Who Is the Company Behind PredictoPMS?

- **Seller:** [BOTSHOT](https://www.g2.com/sellers/botshot)
- **Year Founded:** 2021
- **HQ Location:** Victoria, AU
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bedf1d00f550e06bf38dffe3c2db34dbf53996e0cc5e648c206174a689955a7b&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fbotshot&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

### [Preno](https://www.g2.com/products/preno/reviews)

Preno is hotel software built for independent properties — not hotel chains, and not enterprise software scaled down. Designed for boutique hotels, motels, lodges, B&Bs and pubs with rooms, Preno brings bookings, payments, guests and daily operations together in one place. Everyone works from the same information, giving your team confidence that everything is up to date and nothing gets missed. Most hotel software is built for large chains first, then stripped back for smaller operators. Preno is built the other way around: around the way independent accommodation businesses actually work. That means the tools you need, without the complexity you don't. Bookings, payments and guest information stay connected, so there are no conflicting numbers or handover gaps between shifts. At a glance, you can see exactly where your property stands with live occupancy, revenue and payment reporting—without piecing information together from multiple systems. Keep every booking channel working together with real-time availability and rate synchronisation across 150+ online travel agencies and booking channels, helping minimise the risk of double bookings. The built-in Booking Engine helps guests book directly through your own website with secure online payments and Google Hotels integration, so you keep more of every booking instead of paying unnecessary OTA commission. Spend less time updating rates manually. Dynamic pricing automatically adjusts your pricing to demand, while native two-way Xero integration keeps invoices, deposits and payments synchronised, making reconciliation faster and more accurate. When you need help, you'll speak to real people who understand hospitality. Support is fast, personal and consistent, so you're never starting from scratch with someone new. "No matter who you talk to within the Preno team, they can help you within minutes. That's really important when you're open 24 hours yourself." — Sam, Marquis of Granby, Kent, UK Switching doesn't have to be stressful. Our team manages your migration, bringing across your bookings, guest history and property data so you can get up and running with confidence. Most teams are comfortable using Preno within their first day, and you can try it free for seven days with no credit card required. After that, stay because it works—not because you're locked into a long-term contract. Today, more than 7,000 hospitality professionals use Preno to run independent properties across the UK, Australia and New Zealand.

#### Who Is the Company Behind Preno?

- **Seller:** [Preno](https://www.g2.com/sellers/preno)
- **Year Founded:** 2004
- **HQ Location:** New Zealand
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=863cd52cafc782438eca281c82b091711a785dc072d84f753cca9e6effbb6fad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fprenohq&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

### [ProHotel](https://www.g2.com/products/prohotel/reviews)

NUZN INFOTECH have the most efficient way of streamlining and improving operations in any hotel, through its all-in-one solution. Our software manages all bookings, check-ins, check-outs, and room availability efficiently. It simplifies billing and payments by making the transaction process accurate and on time. Integrated inventory management empowers you to track and control your supplies easily. It also has staff scheduling features for more control when managing employee shifts, tasks, etc. Customer relationship management tools allow you to keep track of and strive after guest satisfaction daily. Instant reporting and analytics of many valuable insights for timely decision-making with a user-friendly interface to ensure your staff easily adapt to using the system. NUZN INFOTECH's software has always been trusted by the hotels of India and has crossed boundaries. Fast and efficient solutions are what we offer, with 24\*7 customer Support for resolving any sort of issues or solving your queries. It enhances operational efficiency of the Hotel and reduces errors to a minimum, enhancing Guests' experience. It can easily be integrated into your existing systems too. Grow your hotel business with the reliable and comprehensive software solution provided by NUZN INFOTECH, designed for the hospitality industry. Be it exceptional service for your guests, our purpose is to put you in that position by handling the technical aspects of things. See how NUZN INFOTECH transforms your hotel operations with a unique piece of software. for more details use website https://www.nuzninfotech.com

#### Who Is the Company Behind ProHotel?

- **Seller:** [Nuzn Infotech](https://www.g2.com/sellers/nuzn-infotech)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7bab19df90fa4033e4686bf57521bcfb7b499629cbcb022512065f94ee4d2571&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnuzn-infotech%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Property Connector](https://www.g2.com/products/property-connector/reviews)

Property Connector empowers PMS Companies and Suppliers to seamlessly integrate and expand distribution opportunities. Meanwhile, it gives hotels of all sizes the opportunity to work within their already existing PMS, as well as offers Zero Rate Code and Room Type Limitations for PMS Companies and Suppliers through seamless distribution.

#### Who Is the Company Behind Property Connector?

- **Seller:** [Derbysoft](https://www.g2.com/sellers/derbysoft)
- **Year Founded:** 2002
- **HQ Location:** Dallas, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=287f25e28d89588ec8fa4f49da0a60cec419169c9a4be066e1da6736b8767a65&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fderbysoft&secure%5Burl_type%5D=linkedin_company_website)  
322 employees on LinkedIn®

### [Proppo](https://www.g2.com/products/proppo/reviews)

Proppo helps hotels, homestays, vacation rentals, and chains digitize their operations with one simple product. We provide an all-in-one Property Management System (PMS) that combines reservations, OTA management, direct booking engine, kitchen module, billing, and guest check-ins into a single, affordable platform. Our software is built for independent properties and chains alike, helping them save time, reduce OTA dependency, streamline operations, and grow revenue without the complexity or high costs of traditional hotel tech.

#### Who Is the Company Behind Proppo?

- **Seller:** [Swippy Tech](https://www.g2.com/sellers/swippy-tech)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Prostay](https://www.g2.com/products/prostay/reviews)

Prostay is a modular, cloud-based property-management ecosystem built for hotels, resorts, and vacation rentals. The platform unifies PMS, channel manager, booking engine, point-of-sale, AI guest messaging, and payments in one interface—available on desktop, tablet, and mobile with offline sync. Hoteliers can activate only the modules they need, automate routine tasks, eliminate double data entry, and boost revenue with real-time analytics and smart upselling tools.

#### Who Is the Company Behind Prostay?

- **Seller:** [Prostay](https://www.g2.com/sellers/prostay)
- **Year Founded:** 2024
- **HQ Location:** Hong Kong, HK
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3fe823952b570bc82738f18c5d83c956648fc0efa4898172149c6a8f17218513&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fprostaypms&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Pxsol](https://www.g2.com/products/pxsol/reviews)

The booking engine by Pxsol helps end users in the hospitality field stay on top of booking and reservations. Enjoy commission free reservations and synchronized availability which ensures all your channels show the same rate and availability simultaneously. Analyze the results from this tool by linking it with Google Analytics, configure language and currency for a better customer experience, access price comparisons and more.

#### Who Is the Company Behind Pxsol?

- **Seller:** [Pxsol](https://www.g2.com/sellers/pxsol)
- **Year Founded:** 2009
- **HQ Location:** Dorrego, AR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bf8fda42aa20b5de62269a7746fc1068490305716c35ff28728c5d421f47e295&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpxsol&secure%5Burl_type%5D=linkedin_company_website)  
84 employees on LinkedIn®

### [QiK Circle Hotel Manager](https://www.g2.com/products/qik-circle-hotel-manager/reviews)

QiK Circle Hotel Manager offers hoteliers an integrated solution to manage the property more efficiently. With just one single login, you can have access to your Property Management System, Booking Engine, Inventory Hub, Night Audit Reports and more.

#### Who Is the Company Behind QiK Circle Hotel Manager?

- **Seller:** [QiK Circle](https://www.g2.com/sellers/qik-circle)
- **Year Founded:** 2016
- **HQ Location:** New Delhi, IN
- **Twitter:** @Qikcircle  
49 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ed11e963f9dfb61982706c50b40e087a6d0703055dc772eebb892d43d3522311&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13222602&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

### [rateminder](https://www.g2.com/products/rateminder/reviews)

rateminder is a channel management software that is an integrated channel manager and booking engine solution.

#### Who Is the Company Behind rateminder?

- **Seller:** [Arpies Yazilim](https://www.g2.com/sellers/arpies-yazilim)
- **Year Founded:** 2005
- **HQ Location:** İstanbul, TR
- **Twitter:** @arpiesyazilim
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5df95c93779f26845056fcf8d89b5b05bfb6409e48cbd4b31b13e5e4182c45ce&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Farpiesyazilim&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [rezStream Cloud](https://www.g2.com/products/rezstream-cloud/reviews)

Simple software. Real people. rezStream Cloud is reservation software built for small, independently owned lodging properties, B&Bs, inns, boutique hotels, motels, resorts, and vacation rentals. Nearly 600 properties run on rezStream. Get a full cloud-based property management system, a mobile-friendly booking engine, and direct OTA/channel connections, all simple enough to learn in a day. We're not the cheapest option out there, but we back it with a real US-based team that answers the phone. Includes: Cloud PMS with dashboard, guest management, and automated emails Mobile-friendly, ADA-accessible booking engine OTA/channel connections (Expedia, Booking.com, Airbnb, VRBO, Google Hotels, TripAdvisor) Real-time rate and availability syncing Integrated payment processing Yield management and full reporting Contactless check-in 24/7/365 US-based support (phone, email, knowledge base) Also offer websites and digital marketing built for lodging, connects seamlessly if you grow into it. Better lodging simplified.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind rezStream Cloud?

- **Seller:** [rezStream](https://www.g2.com/sellers/rezstream)
- **Year Founded:** 2005
- **HQ Location:** Denver, US
- **Twitter:** @RezStream  
594 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea09a39fc617a6d4c7a46c570b4f82c35205ea87a4ea0bb6cb1999347eb18fba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frezstream&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of rezStream Cloud?

**["Easy Reservation System for your Resort/Lodging Location"](https://www.g2.com/survey_responses/rezstream-cloud-review-5134795)**

**Rating:** 5.0/5.0 stars

_— Crystal S._

[Read full review](https://www.g2.com/survey_responses/rezstream-cloud-review-5134795)

**["Super Easy Reservation System"](https://www.g2.com/survey_responses/rezstream-cloud-review-5137036)**

**Rating:** 5.0/5.0 stars

_— Crystal W._

[Read full review](https://www.g2.com/survey_responses/rezstream-cloud-review-5137036)

#### What Are G2 Users Discussing About rezStream Cloud?

- [What is rezStream Cloud used for?](https://www.g2.com/discussions/what-is-rezstream-cloud-used-for)

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- [Guest Messaging](/categories/guest-messaging)

- [Hotel Revenue Management Systems (RMS)](/categories/hotel-revenue-management-systems-rms)

[Browse Hotel Management Themes](/categories/hotel-management/themes)

 ![Neya Kumaresan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neya Kumaresan")
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Researched and written by [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)

Updated March 3, 2025

Hotel management software helps hoteliers manage front desk tasks and day-to-day operations, from room bookings and guest services to sales and marketing. These specialized property management solutions may be sold as desktop or cloud applications, with the latter providing more flexibility for staff to engage with guests and maintain greater control over the property. While the full features of hotel management products vary, users can at least expect reservation and room management, guest CRM, staff workflow management, and email communication features. Some products may offer functionalities of [restaurant POS systems](https://www.g2.com/categories/restaurant-pos) for on-premise dining, native or integrated [vendor management](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e), and marketing and loyalty program capabilities. Basic financial reporting and accounting features usually exist as well; however, integration with dedicated [accounting software](https://www.g2.com/categories/accounting) may be necessary.

For larger hotels and chains, a [good hotel management software](https://learn.g2.com/best-hotel-management-software) is necessary to provide guests with a smooth check-in and check-out process, improve staff productivity, and optimize revenue. Products in this category go beyond managing reservation systems to cover the entire guest journey and keep daily operations running. In contrast, products in G2’s [hotel reservations software](https://www.g2.com/categories/hotel-reservations) category are point solutions for smaller hotel and lodging businesses that need a booking engine. For this reason, products in these two categories are mutually exclusive.

To qualify for inclusion in the Hotel Management category, a product must:

- Track and monitor hotel administration activities such as housekeeping or maintenance
- Manage availability and rates for rooms, conference venues, or other facilities, and support check-in and check-out processes
- Provide guest communication and/or sales marketing tools
- Provide OTA/GDS integration either through built-in or third-party channel managers

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## How Do You Choose the Right Hotel Management Software?

### What You Should Know About Hotel Management Software

### What is Hotel Management Software?

Hotels are extremely complex machines with many moving parts. From front desk workers to housecleaning staff, concierges to restaurant cooks and servers, hotels require considerable coordination and organization to ensure guests are enjoying themselves. And since hotels are so involved, there is no one software solution that will fit every hotel’s business model. Hotel management software can look like a lot of different things, but the end goal is always to make sure the hotel runs smoothly and efficiently.

For instance, reservations are the backbone of the hotel industry, and in this day and age, booking a hotel online is an expected feature. For everything from small hotels or boutique hotels to huge hotel chains, no reservations means no business. For that reason, reservation software is a mainstay component of hotel management tools.

Customers expect a certain level of convenience, and that means elements such as online bookings, virtual check-in and check-out, and flexible services. Hoteliers are turning more to cloud-based solutions over on-premise options because of the easy implementation and integrations. Increasingly, smart hotel software is becoming available to provide a completely customizable experience for customers. With innovations such as using customers’ mobile devices as room keys or in-room television remotes, the world of technology is opening up for the hospitality business.

### Why Use Hotel Management Software?

Hospitality management is difficult. The day-to-day operations of a hotel are often elaborate and entangled, involving many different individuals in many different roles. In some ways, chain hotels have many advantages over independent hotels, given that some resources such as marketing and sales may already be provided. However, hotel management software can be an equalizer that streamlines processes that were once manual and required communication with several different departments.

Aside from [reservations](https://www.g2.com/categories/hotel-reservations), hotels may need [accounting](https://www.g2.com/categories/accounting) tools, [marketing](https://www.g2.com/categories/marketing) tools, [hotel property management (PMS)](https://www.g2.com/categories/property-management) tools, housekeeping tools, [sales](https://www.g2.com/categories/sales) tools, and more. Hotel management software is built to meet some or all of these needs to ease some of the pain of running a hotel and hospitality business. For instance, the advantage of having one tool that handles both front desk check-in and housekeeping is that front desk workers will know in real time which rooms are ready for new guests, allowing guests that arrive early to receive a room rather than being forced to wait until a certain time.

But the obvious advantage is the opportunity to save money by using one tool that does the work of several. Utilizing hotel management software allows hoteliers to save both money and precious time, since implementing one tool is much faster than implementing and integrating several. And if you already own several tools, hotel management software will often integrate with some if not all of the tools already in use. Property management, not to mention hotel management, is complex and involved, and hotel management solutions seek to ease some of those burdens.

### What are the Different Kinds of Hotel Management Software?

Hotel management software is a broad category. The end goal of every hotel management solution is to aid with the running of a hotel, resort, or bed and breakfast, but that may look different for every organization. Because every business is unique, the array of features offered by hotel management software varies from solution to solution. Listed here are some common iterations.

**Bookings-focused –** Hotel booking is crucial to maintaining a hospitality business, so there are many hotel management tools that focus heavily on online booking features that either integrate with a hotel’s website or with other online booking engines. [Payment gateways](https://www.g2.com/categories/payment-gateway) and billing features may also feature heavily.

**Operations-focused –** As mentioned earlier, hotels have many moving pieces that require constant organization. Hotel management tools that focus on operations will have plenty of accounting, employee scheduling, inventory management, and possibly even sales and marketing features. The goal with these solutions is to improve operational efficiency and lower costs while increasing revenue.

**Property management-focused –** PMS, or property management tools, are essentially end-to-end solutions that cover all aspects of a hotel’s business. Hotel management software that is also considered a PMS will have many features that touch on every important facet of the business, from front desk to back office.

### Hotel Management Software Features

- Booking/reservation manager: A means for guests to make reservations online, as well as a way to monitor availability, change reservations, and possibly make group bookings (wedding blocks, for example)
- Front desk/front office operations: Guest check-in and check-out, room allocation, housekeeping, laundry management, and guest profiles
- Channel management: Planning room availability and rates, managing bookings from multiple channels in one place, dashboards to easily relay information
- Property management: Inventory, facility, and maintenance management
- Mobile support: Access to features from mobile devices
- Sales and marketing tools: Tools to drive sales and bring more customers to the hotel, such as [CRM](https://www.g2.com/categories/crm) and [SEO](https://www.g2.com/categories/seo)
- Analytics: Reporting on key metrics such as guest trends and finances

### Trends Related to Hotel Management Software

The hospitality industry is seeing more than a few tech trends take hold. Both IoT (internet of things) and [AI](https://learn.g2.com/trends/artificial-intelligence) are driving innovation in the hospitality industry.

**Smart hotel software –** Artificial intelligence applied to hotel software can provide insights into guest behavior and trends, as well as find opportunities for increased efficiency. Customer service can also benefit from AI with [chatbots](https://www.g2.com/categories/chatbots) freeing up time to focus on guests.

**Mobile check-in –** The front desk has become somewhat passé, potentially leading to wait times for tired guests. Mobile check-in allows guests to check in themselves using kiosks in the lobby or with staff members posted around the lobby holding mobile devices.

**Smart rooms –** To facilitate mobile check-in, some hotels are using mobile phones as room keys. Mobile phones can also be used to control room televisions, temperature, and curtains. Room phones may also be replaced with a customer’s own mobile phone, allowing them to text or chat with hotel staff rather than calling the front desk or concierge.

### Software and Services Related to Hotel Management Software

[Hotel reservations software](https://www.g2.com/categories/hotel-reservations) allows hotels to create online reservations portals that integrate with a current website. These tools enable customers to book, change, or cancel reservations while processing payments or loyalty rewards.

[Property management software](https://www.g2.com/categories/property-management) is primarily meant for real estate businesses, but does contain facility management features that may be helpful for a hotel.

[Travel agency software](https://www.g2.com/categories/travel-agency) and [tour operator software](https://www.g2.com/categories/tour-operator) may interact with online reservations portals, allowing travel agents to book accomodations for their clients.

[Accounting software](https://www.g2.com/categories/accounting) aids with back office financial tracking, while [core HR software](https://www.g2.com/categories/core-hr) maintains employee records, schedules, and payroll.

[Event management software](https://www.g2.com/categories/event-management) may also be helpful for the planning and running of hotel events such as weddings, corporate meetings, conferences, and charity events.