# Best Hotel Management Software - Page 13

## How Many Hotel Management Software Products Does G2 Track?

**Total Products under this Category:** 389

### Category Stats (Jul 2026)

- **Average Rating:** 4.31/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Oracle Hospitality OPERA Property Management System (+0.14%) - Among all products in this category, Oracle Hospitality OPERA Property Management System recorded the largest rating increase compared to last month

_Last updated: July 01, 2026_

## How Does G2 Rank Hotel Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 1,300+ Authentic Reviews
- 389+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Hotel Management Software
 ![G2 Grid® for Hotel Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/hotel-management/grids.png?focus%5B%5D=20712&focus%5B%5D=42211&focus%5B%5D=7241&focus%5B%5D=47853&focus%5B%5D=56505&focus%5B%5D=79185&focus%5B%5D=21228&focus%5B%5D=49302)

Highlighted products: Mews, Cloudbeds, Oracle Hospitality OPERA Property Management System, SkyTouch Technology, HotelRunner, Canary Technologies, 360HMS, and StayNTouch Cloud PMS.

Underlying data: [Grid® JSON](https://www.g2.com/categories/hotel-management/grids.json?focus%5B%5D=mews&focus%5B%5D=cloudbeds&focus%5B%5D=oracle-hospitality-opera-property-management-system&focus%5B%5D=skytouch-technology&focus%5B%5D=hotelrunner&focus%5B%5D=canary-technologies&focus%5B%5D=360-mango-solutions-pvt-ltd-360hms&focus%5B%5D=stayntouch-cloud-pms)

### [tracNcare](https://www.g2.com/products/tracncare/reviews)

tracNcare allows streamlining of the asset management process, significantly increasing employee productivity. The mobile device integration enables staff in real time to report fixes, reduce guest incidents and provide rapid responses, taking the burden off of the administrative team.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind tracNcare?

- **Seller:** [tracNcare](https://www.g2.com/sellers/tracncare)
- **Year Founded:** 2001
- **HQ Location:** Castle Rock, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d621ded2e04830e2c120f79841362ed4a4c74b054e07d98834a993b838fd39f8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fiqware-inc-&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are G2 Users Discussing About tracNcare?

- [What is tracNcare used for?](https://www.g2.com/discussions/tracncare-what-is-tracncare-used-for)
- [What is tracNcare used for?](https://www.g2.com/discussions/what-is-tracncare-used-for)

### [TradeMeSoft Hotel](https://www.g2.com/products/trademesoft-technology-trademesoft-hotel/reviews)

TradeMeSoft Hotel is a Hotel Management Software that generate reports of the availability of rooms and payments and perform online reservations and monitor clients.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate TradeMeSoft Hotel?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind TradeMeSoft Hotel?

- **Seller:** [TradeMeSoft Technology](https://www.g2.com/sellers/trademesoft-technology)
- **HQ Location:** Mangalore, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19f5b025a3545df784bef98db365c839dde57cc233b0d36448331cbefe63e7dd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6765582&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of TradeMeSoft Hotel?

**["Fast and efficient management system"](https://www.g2.com/survey_responses/trademesoft-hotel-review-3696134)**

**Rating:** 4.5/5.0 stars

_— Gilbert S._

[Read full review](https://www.g2.com/survey_responses/trademesoft-hotel-review-3696134)

### [Unit4 ERP for Hotel](https://www.g2.com/products/unit4-erp-for-hotel/reviews)

ServeVita Hotel on Unit4 ERP is a cohesive, empowering back office solution for hotel management companies. Developed by back office technology experts specifically for the needs of a modern hotel management company, ServeVita Hotel helps your accounting team and supports your company's success with: - Property profiles containing key data about each hotel property. - Integration to property management systems thus eliminating error-prone and time-consuming manual entry for bookings, in house, and checked-out guests. - Detailed transaction inquiries where users can glean meaningful insight into each booking, charge, and payment. - Real time financial posting of hotel data to your GL, AP, and AR. - Analysis of accounting based on the metrics important to your organization such as property, product type, customer ID, department, and region. - Automated direct billing for better corporate customer service. - And more!

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Unit4 ERP for Hotel?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Unit4 ERP for Hotel?

- **Seller:** [ServeVita](https://www.g2.com/sellers/servevita)
- **Year Founded:** 2015
- **HQ Location:** Watauga, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=41c3386c962b1774edf654da9d7255eb908f31afe5724072af1abe7a8e865741&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fservevita&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Unit4 ERP for Hotel?

**["UNIT4 Hotel is a must have for companies that own or manage multiple hotels under multiple brands."](https://www.g2.com/survey_responses/unit4-erp-for-hotel-review-7500344)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/unit4-erp-for-hotel-review-7500344)

### [Winner Front Office: Your PMS](https://www.g2.com/products/winner-front-office-your-pms/reviews)

Winner Front Office is a professional hotel management software which is the essential PMS for an efficient organization.this product is integrated with online reservations and management of your other hotel activities.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Winner Front Office: Your PMS?

- **Reporting and Analytics:** 8.3/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 10.0/10 (Category avg: 8.8/10)
- **Revenue Management:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Winner Front Office: Your PMS?

- **Seller:** [Winner Hotel Software](https://www.g2.com/sellers/winner-hotel-software)
- **HQ Location:** Assebroek, Belgium
- **Twitter:** @winner\_software  
83 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Winner Front Office: Your PMS?

**["Revolutionary Front Office Software"](https://www.g2.com/survey_responses/winner-front-office-your-pms-review-8941832)**

**Rating:** 4.0/5.0 stars

_— Jennifer S._

[Read full review](https://www.g2.com/survey_responses/winner-front-office-your-pms-review-8941832)

### [WinPM](https://www.g2.com/products/winpm/reviews)

WinPM is a versatile, full-featured PMS with easy-to-use tools to increase revenue, generate reservations, facilitate guest check-in and check-out and more. WinPM also integrates with multiple two-way Central Reservation Systems for hotels and interfaces, in addition to call accounting, key lock, and credit card processing interfaces. WinPM offers comprehensive hotel software technology.

**Average Rating:** 2.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind WinPM?

- **Seller:** [MSI Solutions (part of Jonas Hospitality)](https://www.g2.com/sellers/msi-solutions-part-of-jonas-hospitality)
- **Year Founded:** 1991
- **HQ Location:** Phoenix, AZ
- **Twitter:** @MSISolutions  
118 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b74e09f6bf35471e98db4359b9d9ca66ec3b03bcf827c3f1ff3fd1314c392d6b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmulti-systems-inc-&secure%5Burl_type%5D=linkedin_company_website)  
82 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are G2 Users Discussing About WinPM?

- [What is WinPM used for?](https://www.g2.com/discussions/what-is-winpm-used-for)

### [Zara HS](https://www.g2.com/products/zara-hs/reviews)

Zara HS is a hotel management system.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Zara HS?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Zara HS?

- **Seller:** [John Keells Computer Services](https://www.g2.com/sellers/john-keells-computer-services)
- **Year Founded:** 2020
- **HQ Location:** Singapore, SG
- **Twitter:** @JKCSWorld  
173 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f653319253b85dab0c2d698fe5f2a1ae8b6f64ad5fad451a2e492d99e1ba6934&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F32873&secure%5Burl_type%5D=linkedin_company_website)  
65 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are G2 Users Discussing About Zara HS?

- [What is Zara HS used for?](https://www.g2.com/discussions/what-is-zara-hs-used-for)

### [Aatithya HMS](https://www.g2.com/products/aatithya-hms/reviews)

A well know name for Hotel Accounting Software, running successfully at over 750+ medium size to large scale of properties across the country. It can be used in Budget Hotels, Lodges, Guest Houses, Megamalls, Clubs, Restaurant & point of sales etc.

#### Who Is the Company Behind Aatithya HMS?

- **Seller:** [Dataman Computer Systems](https://www.g2.com/sellers/dataman-computer-systems)
- **Year Founded:** 1990
- **HQ Location:** Kanpur, IN
- **Twitter:** @Datamanknp  
103 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=569c9f3f5c3f28b3ef19d2e35400efe96df689dc5dc992ec6c36e5edeb53db46&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1678888&secure%5Burl_type%5D=linkedin_company_website)  
387 employees on LinkedIn®

### [Above Property PMS](https://www.g2.com/products/above-property-pms/reviews)

Above Property brings the power of enterprise-grade, chain level functionality to hotels, resorts, vacation rentals, bed and breakfasts of all sizes. The Above Property Hotels system, includes access to a wide variety of modules such as central reservations, property management, internet booking engine, revenue management, content management, channel management and call center.

#### Who Is the Company Behind Above Property PMS?

- **Seller:** [Above Property](https://www.g2.com/sellers/above-property)
- **Year Founded:** 2012
- **HQ Location:** Naples, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f5ec74b876f2a1ff61d757121e31d3ab224a8aa50b8b4baf220a233f793e567d&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fabove-property&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [ABS Front Office System](https://www.g2.com/products/abs-front-office-system/reviews)

We stay at the forefront of the industry with the perfect business solutions for hotels, resorts and serviced apartments.

#### Who Is the Company Behind ABS Front Office System?

- **Seller:** [ABS Hotel Software](https://www.g2.com/sellers/abs-hotel-software)
- **HQ Location:** Malaysia
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=59624870e01992c47505093e0b7b1acd2969aa94c44c6f596bc8f663f7b719e8&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fabspms&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [acomos](https://www.g2.com/products/acomos/reviews)

acomos is a new way of thinking in global hospitality software services

#### Who Is the Company Behind acomos?

- **Seller:** [acomos](https://www.g2.com/sellers/acomos)
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a53657a51c285ac415ffe0ba6db51318e46fbd060e4d804d7ef9957abe8fa5d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Facomossoftware%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Aiello Task Management System Pro (Aiello TMS Pro)](https://www.g2.com/products/aiello-task-management-system-pro-aiello-tms-pro/reviews)

Aiello Task Management System Pro (TMS Pro) is a comprehensive operations platform designed to streamline communication and task handling across all hotel departments. Specifically built for hospitality, it centralizes guest requests, housekeeping, and maintenance issues into a single digital system, eliminating paper‑based workflows and reducing miscommunication. With real‑time notifications and management dashboards, staff can ensure every task is tracked, assigned, and completed efficiently. Beyond operational speed, TMS Pro enhances the guest experience through faster response times and supports sustainability initiatives. It empowers hotels to elevate service standards and make data‑driven decisions for seamless daily operations.

#### Who Is the Company Behind Aiello Task Management System Pro (Aiello TMS Pro)?

- **Seller:** [Aiello](https://www.g2.com/sellers/aiello)
- **Year Founded:** 2018
- **HQ Location:** Taipei, TW
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2f5bdb11547665e0841afada1b30e2a03ed4a4fbac26a848d12c72acf36171fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faiello&secure%5Burl_type%5D=linkedin_company_website)  
83 employees on LinkedIn®

### [Aiosell PMS](https://www.g2.com/products/aiosell-pms/reviews)

Aiosell is the only software that uses All-In-One integrated technology for increasing hotel occupancy and sales. Designed and developed by stalwarts of the Hotel Industry, Aiosell efficiently addresses hospitality pain points by automating all hotel-related services on one unified system.It integrates 24X7 dynamic pricing to drive more customers, a review management system to enhance the hotel reputation, a seamless booking engine to ensure a positive booking experience, a metasearch manager to drive more direct bookings, and a user-friendly hotel website to enhance brand awareness in the age of ever-shrinking attention spans. With a clientele that is spread across 200+ properties in more than 150+ cities,Aiosell comes with the assurance of a guaranteed increase in bookings and occupancy rate with return guests and reduced operational costs!

#### Who Is the Company Behind Aiosell PMS?

- **Seller:** [Aiosell](https://www.g2.com/sellers/aiosell)
- **Year Founded:** 2019
- **HQ Location:** Bengaluru, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=183ce274dce16c8d02fc2d793c4799ba8ba98693b0122154db729fe62fd8b1cc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faiosell%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

### [Airhost](https://www.g2.com/products/airhost/reviews)

A cloud-based system that is designed to automate daily operations from reservations to check-outs for hotels, private properties and property companies efficiently.

#### Who Is the Company Behind Airhost?

- **Seller:** [Airhost](https://www.g2.com/sellers/airhost)
- **Year Founded:** 2015
- **HQ Location:** Shibuya, JP
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f53be0710676ab5e6e853245fc93ccb8851ac069154633671f00ccd4fcb620c6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fairhostpteltd%2F&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

### [ALOE](https://www.g2.com/products/aloe-aloe/reviews)

B2B software for hospitality

#### Who Is the Company Behind ALOE?

- **Seller:** [ALOE](https://www.g2.com/sellers/aloe-2f9901d9-4252-4449-8afb-fb73e66928b9)
- **Year Founded:** 2023
- **HQ Location:** Milan, IT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7a51df631e721ce0faecdcfc3b71ae2b3aa2c2cb36076460f64c257a58816036&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faloesuite%2F&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

### [Altus PMS Cloud](https://www.g2.com/products/altus-pms-cloud/reviews)

Programs and features like create or cancel reservations, handle check-ins and check-outs, and create room closures in a few clicks. Novus Conceptus Hotel Software PMS is powered with an Advanced Booking Sheet which will let you customize the sheet in way you need it.

#### Who Is the Company Behind Altus PMS Cloud?

- **Seller:** [Novus Conceptus](https://www.g2.com/sellers/novus-conceptus)
- **Year Founded:** 2011
- **HQ Location:** Πάργα, GR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=34fab8f8e05ab4c17a49cc0009479b73a865b56f7cfeac5bb580f28679a6bd94&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnovusconceptus&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

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- [Hotel Revenue Management Systems (RMS)](/categories/hotel-revenue-management-systems-rms)

[Browse Hotel Management Themes](/categories/hotel-management/themes)

 ![Neya Kumaresan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neya Kumaresan")
NK

Researched and written by [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)

Updated March 3, 2025

Hotel management software helps hoteliers manage front desk tasks and day-to-day operations, from room bookings and guest services to sales and marketing. These specialized property management solutions may be sold as desktop or cloud applications, with the latter providing more flexibility for staff to engage with guests and maintain greater control over the property. While the full features of hotel management products vary, users can at least expect reservation and room management, guest CRM, staff workflow management, and email communication features. Some products may offer functionalities of [restaurant POS systems](https://www.g2.com/categories/restaurant-pos) for on-premise dining, native or integrated [vendor management](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e), and marketing and loyalty program capabilities. Basic financial reporting and accounting features usually exist as well; however, integration with dedicated [accounting software](https://www.g2.com/categories/accounting) may be necessary.

For larger hotels and chains, a [good hotel management software](https://learn.g2.com/best-hotel-management-software) is necessary to provide guests with a smooth check-in and check-out process, improve staff productivity, and optimize revenue. Products in this category go beyond managing reservation systems to cover the entire guest journey and keep daily operations running. In contrast, products in G2’s [hotel reservations software](https://www.g2.com/categories/hotel-reservations) category are point solutions for smaller hotel and lodging businesses that need a booking engine. For this reason, products in these two categories are mutually exclusive.

To qualify for inclusion in the Hotel Management category, a product must:

- Track and monitor hotel administration activities such as housekeeping or maintenance
- Manage availability and rates for rooms, conference venues, or other facilities, and support check-in and check-out processes
- Provide guest communication and/or sales marketing tools
- Provide OTA/GDS integration either through built-in or third-party channel managers

Show More

* * *

## How Do You Choose the Right Hotel Management Software?

### What You Should Know About Hotel Management Software

### What is Hotel Management Software?

Hotels are extremely complex machines with many moving parts. From front desk workers to housecleaning staff, concierges to restaurant cooks and servers, hotels require considerable coordination and organization to ensure guests are enjoying themselves. And since hotels are so involved, there is no one software solution that will fit every hotel’s business model. Hotel management software can look like a lot of different things, but the end goal is always to make sure the hotel runs smoothly and efficiently.

For instance, reservations are the backbone of the hotel industry, and in this day and age, booking a hotel online is an expected feature. For everything from small hotels or boutique hotels to huge hotel chains, no reservations means no business. For that reason, reservation software is a mainstay component of hotel management tools.

Customers expect a certain level of convenience, and that means elements such as online bookings, virtual check-in and check-out, and flexible services. Hoteliers are turning more to cloud-based solutions over on-premise options because of the easy implementation and integrations. Increasingly, smart hotel software is becoming available to provide a completely customizable experience for customers. With innovations such as using customers’ mobile devices as room keys or in-room television remotes, the world of technology is opening up for the hospitality business.

### Why Use Hotel Management Software?

Hospitality management is difficult. The day-to-day operations of a hotel are often elaborate and entangled, involving many different individuals in many different roles. In some ways, chain hotels have many advantages over independent hotels, given that some resources such as marketing and sales may already be provided. However, hotel management software can be an equalizer that streamlines processes that were once manual and required communication with several different departments.

Aside from [reservations](https://www.g2.com/categories/hotel-reservations), hotels may need [accounting](https://www.g2.com/categories/accounting) tools, [marketing](https://www.g2.com/categories/marketing) tools, [hotel property management (PMS)](https://www.g2.com/categories/property-management) tools, housekeeping tools, [sales](https://www.g2.com/categories/sales) tools, and more. Hotel management software is built to meet some or all of these needs to ease some of the pain of running a hotel and hospitality business. For instance, the advantage of having one tool that handles both front desk check-in and housekeeping is that front desk workers will know in real time which rooms are ready for new guests, allowing guests that arrive early to receive a room rather than being forced to wait until a certain time.

But the obvious advantage is the opportunity to save money by using one tool that does the work of several. Utilizing hotel management software allows hoteliers to save both money and precious time, since implementing one tool is much faster than implementing and integrating several. And if you already own several tools, hotel management software will often integrate with some if not all of the tools already in use. Property management, not to mention hotel management, is complex and involved, and hotel management solutions seek to ease some of those burdens.

### What are the Different Kinds of Hotel Management Software?

Hotel management software is a broad category. The end goal of every hotel management solution is to aid with the running of a hotel, resort, or bed and breakfast, but that may look different for every organization. Because every business is unique, the array of features offered by hotel management software varies from solution to solution. Listed here are some common iterations.

**Bookings-focused –** Hotel booking is crucial to maintaining a hospitality business, so there are many hotel management tools that focus heavily on online booking features that either integrate with a hotel’s website or with other online booking engines. [Payment gateways](https://www.g2.com/categories/payment-gateway) and billing features may also feature heavily.

**Operations-focused –** As mentioned earlier, hotels have many moving pieces that require constant organization. Hotel management tools that focus on operations will have plenty of accounting, employee scheduling, inventory management, and possibly even sales and marketing features. The goal with these solutions is to improve operational efficiency and lower costs while increasing revenue.

**Property management-focused –** PMS, or property management tools, are essentially end-to-end solutions that cover all aspects of a hotel’s business. Hotel management software that is also considered a PMS will have many features that touch on every important facet of the business, from front desk to back office.

### Hotel Management Software Features

- Booking/reservation manager: A means for guests to make reservations online, as well as a way to monitor availability, change reservations, and possibly make group bookings (wedding blocks, for example)
- Front desk/front office operations: Guest check-in and check-out, room allocation, housekeeping, laundry management, and guest profiles
- Channel management: Planning room availability and rates, managing bookings from multiple channels in one place, dashboards to easily relay information
- Property management: Inventory, facility, and maintenance management
- Mobile support: Access to features from mobile devices
- Sales and marketing tools: Tools to drive sales and bring more customers to the hotel, such as [CRM](https://www.g2.com/categories/crm) and [SEO](https://www.g2.com/categories/seo)
- Analytics: Reporting on key metrics such as guest trends and finances

### Trends Related to Hotel Management Software

The hospitality industry is seeing more than a few tech trends take hold. Both IoT (internet of things) and [AI](https://learn.g2.com/trends/artificial-intelligence) are driving innovation in the hospitality industry.

**Smart hotel software –** Artificial intelligence applied to hotel software can provide insights into guest behavior and trends, as well as find opportunities for increased efficiency. Customer service can also benefit from AI with [chatbots](https://www.g2.com/categories/chatbots) freeing up time to focus on guests.

**Mobile check-in –** The front desk has become somewhat passé, potentially leading to wait times for tired guests. Mobile check-in allows guests to check in themselves using kiosks in the lobby or with staff members posted around the lobby holding mobile devices.

**Smart rooms –** To facilitate mobile check-in, some hotels are using mobile phones as room keys. Mobile phones can also be used to control room televisions, temperature, and curtains. Room phones may also be replaced with a customer’s own mobile phone, allowing them to text or chat with hotel staff rather than calling the front desk or concierge.

### Software and Services Related to Hotel Management Software

[Hotel reservations software](https://www.g2.com/categories/hotel-reservations) allows hotels to create online reservations portals that integrate with a current website. These tools enable customers to book, change, or cancel reservations while processing payments or loyalty rewards.

[Property management software](https://www.g2.com/categories/property-management) is primarily meant for real estate businesses, but does contain facility management features that may be helpful for a hotel.

[Travel agency software](https://www.g2.com/categories/travel-agency) and [tour operator software](https://www.g2.com/categories/tour-operator) may interact with online reservations portals, allowing travel agents to book accomodations for their clients.

[Accounting software](https://www.g2.com/categories/accounting) aids with back office financial tracking, while [core HR software](https://www.g2.com/categories/core-hr) maintains employee records, schedules, and payroll.

[Event management software](https://www.g2.com/categories/event-management) may also be helpful for the planning and running of hotel events such as weddings, corporate meetings, conferences, and charity events.