# Best Hotel Management Software - Page 12

## How Many Hotel Management Software Products Does G2 Track?

**Total Products under this Category:** 389

### Category Stats (Jul 2026)

- **Average Rating:** 4.31/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Oracle Hospitality OPERA Property Management System (+0.14%) - Among all products in this category, Oracle Hospitality OPERA Property Management System recorded the largest rating increase compared to last month

_Last updated: July 01, 2026_

## How Does G2 Rank Hotel Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 1,300+ Authentic Reviews
- 389+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Hotel Management Software
 ![G2 Grid® for Hotel Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/hotel-management/grids.png?focus%5B%5D=20712&focus%5B%5D=42211&focus%5B%5D=7241&focus%5B%5D=47853&focus%5B%5D=56505&focus%5B%5D=79185&focus%5B%5D=21228&focus%5B%5D=49302)

Highlighted products: Mews, Cloudbeds, Oracle Hospitality OPERA Property Management System, SkyTouch Technology, HotelRunner, Canary Technologies, 360HMS, and StayNTouch Cloud PMS.

Underlying data: [Grid® JSON](https://www.g2.com/categories/hotel-management/grids.json?focus%5B%5D=mews&focus%5B%5D=cloudbeds&focus%5B%5D=oracle-hospitality-opera-property-management-system&focus%5B%5D=skytouch-technology&focus%5B%5D=hotelrunner&focus%5B%5D=canary-technologies&focus%5B%5D=360-mango-solutions-pvt-ltd-360hms&focus%5B%5D=stayntouch-cloud-pms)

### [Pure Automate](https://www.g2.com/products/pure-automate/reviews)

Pure Automate provides the ultramodern hotel management software which will help in enriching your hotel's revenue generation capacity at the same time fulfill the requirements of your guest as well.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Pure Automate?

- **Seller:** [Pure ITES](https://www.g2.com/sellers/pure-ites)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Pure Automate?

**["A complete Package to simply your Hotel Operations"](https://www.g2.com/survey_responses/pure-automate-review-5279218)**

**Rating:** 4.0/5.0 stars

_— Verified User in Management Consulting_

[Read full review](https://www.g2.com/survey_responses/pure-automate-review-5279218)

#### What Are G2 Users Discussing About Pure Automate?

- [What is Pure Automate used for?](https://www.g2.com/discussions/what-is-pure-automate-used-for)

### [Rainvol](https://www.g2.com/products/rainvol/reviews)

Online booking platform designed for travel services. Get all the tools you need to sell online and manage your bookings, customers, employees & inventory data effectively.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Rainvol?

- **Seller:** [Rainvol Team](https://www.g2.com/sellers/rainvol-team)
- **Year Founded:** 2021
- **HQ Location:** Patras, GR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=314b7197ca534c660fcb26da56b34ce28334776638b9c0bac003ef87e9e73ad9&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frainvol&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Rainvol?

**["Easy-to-use booking management tool for newbies with great support"](https://www.g2.com/survey_responses/rainvol-review-5074829)**

**Rating:** 5.0/5.0 stars

_— Simon B._

[Read full review](https://www.g2.com/survey_responses/rainvol-review-5074829)

#### What Are G2 Users Discussing About Rainvol?

- [What is Rainvol used for?](https://www.g2.com/discussions/what-is-rainvol-used-for)

### [Reception](https://www.g2.com/products/reception/reviews)

Reception is the mobile Hotel Property Management System (PMS). It eliminates the need of a desk, a computer, bank terminal, backups, notes or reminders.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Reception?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Reception?

- **Seller:** [Softmogul](https://www.g2.com/sellers/softmogul)
- **Year Founded:** 2015
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5b6ae23afeefd84fe738b9636ecefb059737e0295c53f882036aa07317b25ef4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9925483&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Reception?

**["Easy to use and nice"](https://www.g2.com/survey_responses/reception-review-657619)**

**Rating:** 4.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/reception-review-657619)

#### What Are G2 Users Discussing About Reception?

- [What is Reception used for?](https://www.g2.com/discussions/reception-what-is-reception-used-for)
- [What is Reception used for?](https://www.g2.com/discussions/what-is-reception-used-for)

### [Resalys](https://www.g2.com/products/resalys/reviews)

Resalys neo is an online application that can be fully customised to suit your booking, management and hospitality needs, above all with its capability to automate your standard working processes.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Resalys?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Resalys?

- **Seller:** [Sequoiasoft](https://www.g2.com/sellers/sequoiasoft)
- **Year Founded:** 2010
- **HQ Location:** Valbonne, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f42a0659bf6bb7ca6ef2bfe0f843e24f3e06a578276f2772ac342b46e83c71f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsequoiasoft&secure%5Burl_type%5D=linkedin_company_website)  
228 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are G2 Users Discussing About Resalys?

- [What is Resalys used for?](https://www.g2.com/discussions/resalys-what-is-resalys-used-for)
- [What is Resalys used for?](https://www.g2.com/discussions/what-is-resalys-used-for)

### [Revcatalyst](https://www.g2.com/products/revcatalyst/reviews)

Revcatalyst is a hotel management software that helps hoteliers streamline operations, optimize room rates, and enhance overall profitability. Our software provides data-driven insights, enabling you to make informed decisions for your hotel, resulting in improved revenue and guest satisfaction. Revcatalyst is designed to cater to hotels of all sizes, from small establishments to large, full-service properties. Our flexible solutions can be customized to meet the specific needs of your hotel business. Revcatalyst’s software offers features like room rate optimization, inventory management, and real-time data analytics. By leveraging these tools, you can efficiently manage your hotel’s operations, resulting in increased revenue and a smoother guest experience.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Revcatalyst?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10)
- **Facility Maintenance:** 10.0/10 (Category avg: 8.8/10)
- **Revenue Management:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Revcatalyst?

- **Seller:** [Revcatalyst Technologies](https://www.g2.com/sellers/revcatalyst-technologies)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Revcatalyst?

**["Great Experience with Revcatalyst"](https://www.g2.com/survey_responses/revcatalyst-review-13173858)**

**Rating:** 5.0/5.0 stars

_— Kajal S._

[Read full review](https://www.g2.com/survey_responses/revcatalyst-review-13173858)

### [RSE HMS](https://www.g2.com/products/rse-hms/reviews)

Full-featured property management system designed specifically for smaller to mid-size independent and chain hotels.

**Average Rating:** 2.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate RSE HMS?

- **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind RSE HMS?

- **Seller:** [RSE](https://www.g2.com/sellers/rse)
- **HQ Location:** New York, NY
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are G2 Users Discussing About RSE HMS?

- [What is RSE HMS used for?](https://www.g2.com/discussions/what-is-rse-hms-used-for)

### [Satin Software](https://www.g2.com/products/satin-software/reviews)

Front office system intended for motels, hotels and similar properties within the Australian hospitality market.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Satin Software?

- **Seller:** [Programania Software](https://www.g2.com/sellers/programania-software)
- **HQ Location:** Puyallup, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7f49e8c6f850d9dbc388787bb95b43b0f9c3c70991209df095124ab03d70a17b&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsatin-systems&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are G2 Users Discussing About Satin Software?

- [What is Satin Software used for?](https://www.g2.com/discussions/what-is-satin-software-used-for)

### [SIHOT.SUITE](https://www.g2.com/products/sihot-suite/reviews)

SIHOT is a Windows-based suite of hotel management products.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate SIHOT.SUITE?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 8.3/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 10.0/10 (Category avg: 8.8/10)
- **Revenue Management:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SIHOT.SUITE?

- **Seller:** [GUBSE AG](https://www.g2.com/sellers/gubse-ag)
- **Year Founded:** 1986
- **HQ Location:** Schiffweiler, DE
- **Twitter:** @SihotUK  
2 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1a044f9fa084ae1c262e3582841685c051778e3eedcaacea95cf56bb9cc196a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1340627&secure%5Burl_type%5D=linkedin_company_website)  
52 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of SIHOT.SUITE?

**["Good personalization with personal attention from the support team"](https://www.g2.com/survey_responses/sihot-suite-review-9047460)**

**Rating:** 4.5/5.0 stars

_— Israel C._

[Read full review](https://www.g2.com/survey_responses/sihot-suite-review-9047460)

### [Smart Hotel PMS](https://www.g2.com/products/smart-hotel-pms/reviews)

Full featured, fully integrated Property Management System - Reservations, check ins/outs, guest folio, internet bookings and more

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Smart Hotel PMS?

- **Reporting and Analytics:** 10.0/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 10.0/10 (Category avg: 8.8/10)
- **Revenue Management:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Smart Hotel PMS?

- **Seller:** [Smart Hotel Software](https://www.g2.com/sellers/smart-hotel-software)
- **Year Founded:** 1991
- **HQ Location:** North Vancouver, CA
- **Twitter:** @SHSoftware  
33 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fbf48c3c8c2bddb923859cf30f8840fcf85cca21908310ea5924c35abc5fe5ad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1401355&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Smart Hotel PMS?

**["Very easy to use and convenient!"](https://www.g2.com/survey_responses/smart-hotel-pms-review-7103835)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/smart-hotel-pms-review-7103835)

### [Softrend HR Manager](https://www.g2.com/products/softrend-hr-manager/reviews)

Manages Front Office, House Keeping, Stores, Kitchen and POS

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Softrend HR Manager?

- **Seller:** [Softrend Solutions](https://www.g2.com/sellers/softrend-solutions)
- **HQ Location:** Kenya
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa272c7e30f33a51d45212c978328f5450e11b3944f73bea8302b2961b594a3f&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoftrends-solutions&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Softrend HR Manager?

**["My Softrend HR Manager Review"](https://www.g2.com/survey_responses/softrend-hr-manager-review-5220583)**

**Rating:** 4.5/5.0 stars

_— Jay-mar W._

[Read full review](https://www.g2.com/survey_responses/softrend-hr-manager-review-5220583)

#### What Are G2 Users Discussing About Softrend HR Manager?

- [What is Softrend HR Manager used for?](https://www.g2.com/discussions/softrend-hr-manager-what-is-softrend-hr-manager-used-for)
- [What is Softrend HR Manager used for?](https://www.g2.com/discussions/what-is-softrend-hr-manager-used-for)

### [SPI Orange](https://www.g2.com/products/spi-orange/reviews)

The SPI Orange Software System is a complete set of applications built with Microsoft.NET technology that addresses the specific needs of timeshare developers, operators or vacation clubs.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate SPI Orange?

- **Reporting and Analytics:** 10.0/10 (Category avg: 8.7/10)
- **Revenue Management:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SPI Orange?

- **Seller:** [SPI Software](https://www.g2.com/sellers/spi-software-306a54c2-76cd-4d9b-92cb-595ef0c7e396)
- **Year Founded:** 1978
- **HQ Location:** Miami, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7796e779675e8a9644c0b6056d3d573aba7078c563cfa654d2f9b2489887928c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspi-software%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Medium

#### What Are Recent G2 Reviews of SPI Orange?

**["SPI orange is a excellent tool for my business"](https://www.g2.com/survey_responses/spi-orange-review-7103683)**

**Rating:** 5.0/5.0 stars

_— Juliano O._

[Read full review](https://www.g2.com/survey_responses/spi-orange-review-7103683)

**["Conduct marketing campaigns utilising internal resources and OPC is simple to utilise."](https://www.g2.com/survey_responses/spi-orange-review-7124121)**

**Rating:** 5.0/5.0 stars

_— Elson P._

[Read full review](https://www.g2.com/survey_responses/spi-orange-review-7124121)

### [SuperINN](https://www.g2.com/products/superinn/reviews)

SuperINN.com is both a guest management system and an online reservation system that replaces your need for a reservation book or guest management software in addition to replacing your need for separate online availability and online reservation software.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate SuperINN?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind SuperINN?

- **Seller:** [Sark Technologies](https://www.g2.com/sellers/sark-technologies)
- **HQ Location:** Cleveland Heights, OH
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of SuperINN?

**["Interesting new idea"](https://www.g2.com/survey_responses/superinn-review-657275)**

**Rating:** 4.0/5.0 stars

_— Verified User in Logistics and Supply Chain_

[Read full review](https://www.g2.com/survey_responses/superinn-review-657275)

#### What Are G2 Users Discussing About SuperINN?

- [What is SuperINN used for?](https://www.g2.com/discussions/superinn-what-is-superinn-used-for)
- [What is SuperINN used for?](https://www.g2.com/discussions/what-is-superinn-used-for)

### [Tiquo](https://www.g2.com/products/tiquo/reviews)

Tiquo is an operations management software platform designed for service and hospitality businesses to manage bookings, payments, customers, and operational workflows within a single system. It supports organisations that rely on reservations and service delivery to coordinate day to day operations across one or multiple locations. Tiquo is used by hotels, restaurants, spas, studios, and venues that need a central platform to replace multiple disconnected tools. The software combines booking management, customer data, payment handling, and workflow configuration to help teams run operations more consistently and efficiently. The platform provides real time data synchronisation across bookings, schedules, and customer records, allowing staff to work with up to date information at all times. Tiquo supports configurable service structures and booking flows, enabling businesses to adapt the system to their operational model rather than follow a fixed process. Tiquo includes role based access controls that allow administrators to manage permissions by role or team. This helps reduce operational errors, improve security, and simplify staff onboarding. Integrated payment processing supports secure transactions without storing card details, while dashboards and reporting tools provide visibility into operational and financial activity. Tiquo is designed to scale from single location businesses to more complex multi location or multi entity operations. It is suitable for organisations that require flexibility, consistency, and central oversight without the complexity of traditional enterprise systems. Key features and capabilities include: Booking and reservation management for services and activities Scheduling and calendar management Customer and contact management Integrated payment processing Workflow and form configuration Role based access control and permissions Real time dashboards and reporting Multi location and multi entity support Common use cases for Tiquo include: Managing bookings and services across multiple locations Centralising customer and reservation data Coordinating operational workflows between teams Handling payments and transactions within the same system Standardising processes while allowing local flexibility Tiquo is positioned as an operations platform for service businesses that require a unified system to manage reservations, customers, payments, and operational processes in a structured and scalable way.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Tiquo?

- **Seller:** [Tiquo](https://www.g2.com/sellers/tiquo)
- **Year Founded:** 2024
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1b7029ecfb8f39d90baf81f55a6d37824b85c2d02df6f071aeb41e4a51ac363e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftiquo-co%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Do G2 Reviewers Say About Tiquo?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Tiquo's **versatility** , allowing their business to adapt and evolve without restriction.

##### Cons

- Users find the **complexity** of Tiquo challenging, especially during setup, impacting smaller teams without support.
- Users find a **steeper learning curve** with Tiquo, making initial setup and feature utilization challenging for smaller teams.
- Users find the **setup difficulty** of Tiquo challenging, especially for those without dedicated support or simpler needs.

#### What Are Recent G2 Reviews of Tiquo?

**["Tiquo’s Confident, Distinct Style with a Truly Intentional Creative Edge"](https://www.g2.com/survey_responses/tiquo-review-12213706)**

**Rating:** 5.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/tiquo-review-12213706)

**["A platform built on automation"](https://www.g2.com/survey_responses/tiquo-review-12196349)**

**Rating:** 5.0/5.0 stars

_— Luca M._

[Read full review](https://www.g2.com/survey_responses/tiquo-review-12196349)

### [totalHOTEL.coza](https://www.g2.com/products/totalhotel-coza/reviews)

totalHOTEL.coza is a website where you can manage your whole establishment with Integrated Accounting and Stock Management,Booking Management,Staff Management,Staff Payroll.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind totalHOTEL.coza?

- **Seller:** [TotalHotel.coza](https://www.g2.com/sellers/totalhotel-coza)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are G2 Users Discussing About totalHOTEL.coza?

- [What is totalHOTEL.coza used for?](https://www.g2.com/discussions/totalhotel-coza-what-is-totalhotel-coza-used-for)
- [What is totalHOTEL.coza used for?](https://www.g2.com/discussions/what-is-totalhotel-coza-used-for)

### [Track Hospitality Software](https://www.g2.com/products/track-hospitality-software/reviews)

Track is the CRM-centric operations platform for enterprise-class short-term rental and property management companies. It pairs a modern PMS with trust accounting, owner communication, and guest experience tools in one connected system, and it's still growing. Native tools like TrackPulse for guest communication, TrackPayments for embedded billing, and TrackDistribution for channel management work alongside 70+ certified technology partners. Track also builds practical, human-in-the-loop AI into daily operations, from automated call logging to AI-drafted review replies. The result: operational and financial certainty today, and a data foundation ready for whatever AI-powered operations bring next.

**Average Rating:** 4.0/5.0

**Total Reviews:** 7

#### How Do G2 Users Rate Track Hospitality Software?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Track Hospitality Software?

- **Seller:** [TRACK Hospitality Software](https://www.g2.com/sellers/track-hospitality-software)
- **Year Founded:** 2012
- **HQ Location:** Cottage Grove, US
- **Twitter:** @gotrackhs  
180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69d589a8887cb59fd20906836057ec6bc1b71d08f5165bfb67a2dcaa14bd353b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4827921&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Small, 25% Medium

#### What Are Recent G2 Reviews of Track Hospitality Software?

**["Great PMS"](https://www.g2.com/survey_responses/track-hospitality-software-review-5048024)**

**Rating:** 4.0/5.0 stars

_— Lila V._

[Read full review](https://www.g2.com/survey_responses/track-hospitality-software-review-5048024)

**["Track - Sendible Integration"](https://www.g2.com/survey_responses/track-hospitality-software-review-7555352)**

**Rating:** 4.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/track-hospitality-software-review-7555352)

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Similar Categories

- [Catering](/categories/catering)
- [Channel Management](/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e)

- [Concierge](/categories/concierge)
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- [Hotel Revenue Management Systems (RMS)](/categories/hotel-revenue-management-systems-rms)

[Browse Hotel Management Themes](/categories/hotel-management/themes)

 ![Neya Kumaresan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neya Kumaresan")
NK

Researched and written by [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)

Updated March 3, 2025

Hotel management software helps hoteliers manage front desk tasks and day-to-day operations, from room bookings and guest services to sales and marketing. These specialized property management solutions may be sold as desktop or cloud applications, with the latter providing more flexibility for staff to engage with guests and maintain greater control over the property. While the full features of hotel management products vary, users can at least expect reservation and room management, guest CRM, staff workflow management, and email communication features. Some products may offer functionalities of [restaurant POS systems](https://www.g2.com/categories/restaurant-pos) for on-premise dining, native or integrated [vendor management](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e), and marketing and loyalty program capabilities. Basic financial reporting and accounting features usually exist as well; however, integration with dedicated [accounting software](https://www.g2.com/categories/accounting) may be necessary.

For larger hotels and chains, a [good hotel management software](https://learn.g2.com/best-hotel-management-software) is necessary to provide guests with a smooth check-in and check-out process, improve staff productivity, and optimize revenue. Products in this category go beyond managing reservation systems to cover the entire guest journey and keep daily operations running. In contrast, products in G2’s [hotel reservations software](https://www.g2.com/categories/hotel-reservations) category are point solutions for smaller hotel and lodging businesses that need a booking engine. For this reason, products in these two categories are mutually exclusive.

To qualify for inclusion in the Hotel Management category, a product must:

- Track and monitor hotel administration activities such as housekeeping or maintenance
- Manage availability and rates for rooms, conference venues, or other facilities, and support check-in and check-out processes
- Provide guest communication and/or sales marketing tools
- Provide OTA/GDS integration either through built-in or third-party channel managers

Show More

* * *

## How Do You Choose the Right Hotel Management Software?

### What You Should Know About Hotel Management Software

### What is Hotel Management Software?

Hotels are extremely complex machines with many moving parts. From front desk workers to housecleaning staff, concierges to restaurant cooks and servers, hotels require considerable coordination and organization to ensure guests are enjoying themselves. And since hotels are so involved, there is no one software solution that will fit every hotel’s business model. Hotel management software can look like a lot of different things, but the end goal is always to make sure the hotel runs smoothly and efficiently.

For instance, reservations are the backbone of the hotel industry, and in this day and age, booking a hotel online is an expected feature. For everything from small hotels or boutique hotels to huge hotel chains, no reservations means no business. For that reason, reservation software is a mainstay component of hotel management tools.

Customers expect a certain level of convenience, and that means elements such as online bookings, virtual check-in and check-out, and flexible services. Hoteliers are turning more to cloud-based solutions over on-premise options because of the easy implementation and integrations. Increasingly, smart hotel software is becoming available to provide a completely customizable experience for customers. With innovations such as using customers’ mobile devices as room keys or in-room television remotes, the world of technology is opening up for the hospitality business.

### Why Use Hotel Management Software?

Hospitality management is difficult. The day-to-day operations of a hotel are often elaborate and entangled, involving many different individuals in many different roles. In some ways, chain hotels have many advantages over independent hotels, given that some resources such as marketing and sales may already be provided. However, hotel management software can be an equalizer that streamlines processes that were once manual and required communication with several different departments.

Aside from [reservations](https://www.g2.com/categories/hotel-reservations), hotels may need [accounting](https://www.g2.com/categories/accounting) tools, [marketing](https://www.g2.com/categories/marketing) tools, [hotel property management (PMS)](https://www.g2.com/categories/property-management) tools, housekeeping tools, [sales](https://www.g2.com/categories/sales) tools, and more. Hotel management software is built to meet some or all of these needs to ease some of the pain of running a hotel and hospitality business. For instance, the advantage of having one tool that handles both front desk check-in and housekeeping is that front desk workers will know in real time which rooms are ready for new guests, allowing guests that arrive early to receive a room rather than being forced to wait until a certain time.

But the obvious advantage is the opportunity to save money by using one tool that does the work of several. Utilizing hotel management software allows hoteliers to save both money and precious time, since implementing one tool is much faster than implementing and integrating several. And if you already own several tools, hotel management software will often integrate with some if not all of the tools already in use. Property management, not to mention hotel management, is complex and involved, and hotel management solutions seek to ease some of those burdens.

### What are the Different Kinds of Hotel Management Software?

Hotel management software is a broad category. The end goal of every hotel management solution is to aid with the running of a hotel, resort, or bed and breakfast, but that may look different for every organization. Because every business is unique, the array of features offered by hotel management software varies from solution to solution. Listed here are some common iterations.

**Bookings-focused –** Hotel booking is crucial to maintaining a hospitality business, so there are many hotel management tools that focus heavily on online booking features that either integrate with a hotel’s website or with other online booking engines. [Payment gateways](https://www.g2.com/categories/payment-gateway) and billing features may also feature heavily.

**Operations-focused –** As mentioned earlier, hotels have many moving pieces that require constant organization. Hotel management tools that focus on operations will have plenty of accounting, employee scheduling, inventory management, and possibly even sales and marketing features. The goal with these solutions is to improve operational efficiency and lower costs while increasing revenue.

**Property management-focused –** PMS, or property management tools, are essentially end-to-end solutions that cover all aspects of a hotel’s business. Hotel management software that is also considered a PMS will have many features that touch on every important facet of the business, from front desk to back office.

### Hotel Management Software Features

- Booking/reservation manager: A means for guests to make reservations online, as well as a way to monitor availability, change reservations, and possibly make group bookings (wedding blocks, for example)
- Front desk/front office operations: Guest check-in and check-out, room allocation, housekeeping, laundry management, and guest profiles
- Channel management: Planning room availability and rates, managing bookings from multiple channels in one place, dashboards to easily relay information
- Property management: Inventory, facility, and maintenance management
- Mobile support: Access to features from mobile devices
- Sales and marketing tools: Tools to drive sales and bring more customers to the hotel, such as [CRM](https://www.g2.com/categories/crm) and [SEO](https://www.g2.com/categories/seo)
- Analytics: Reporting on key metrics such as guest trends and finances

### Trends Related to Hotel Management Software

The hospitality industry is seeing more than a few tech trends take hold. Both IoT (internet of things) and [AI](https://learn.g2.com/trends/artificial-intelligence) are driving innovation in the hospitality industry.

**Smart hotel software –** Artificial intelligence applied to hotel software can provide insights into guest behavior and trends, as well as find opportunities for increased efficiency. Customer service can also benefit from AI with [chatbots](https://www.g2.com/categories/chatbots) freeing up time to focus on guests.

**Mobile check-in –** The front desk has become somewhat passé, potentially leading to wait times for tired guests. Mobile check-in allows guests to check in themselves using kiosks in the lobby or with staff members posted around the lobby holding mobile devices.

**Smart rooms –** To facilitate mobile check-in, some hotels are using mobile phones as room keys. Mobile phones can also be used to control room televisions, temperature, and curtains. Room phones may also be replaced with a customer’s own mobile phone, allowing them to text or chat with hotel staff rather than calling the front desk or concierge.

### Software and Services Related to Hotel Management Software

[Hotel reservations software](https://www.g2.com/categories/hotel-reservations) allows hotels to create online reservations portals that integrate with a current website. These tools enable customers to book, change, or cancel reservations while processing payments or loyalty rewards.

[Property management software](https://www.g2.com/categories/property-management) is primarily meant for real estate businesses, but does contain facility management features that may be helpful for a hotel.

[Travel agency software](https://www.g2.com/categories/travel-agency) and [tour operator software](https://www.g2.com/categories/tour-operator) may interact with online reservations portals, allowing travel agents to book accomodations for their clients.

[Accounting software](https://www.g2.com/categories/accounting) aids with back office financial tracking, while [core HR software](https://www.g2.com/categories/core-hr) maintains employee records, schedules, and payroll.

[Event management software](https://www.g2.com/categories/event-management) may also be helpful for the planning and running of hotel events such as weddings, corporate meetings, conferences, and charity events.