# Best HIPAA Compliant Messaging Software *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)* Healthcare practices need a secure way to efficiently communicate with their patients using convenient pieces of technology while remaining in compliance with industry standards and regulations. HIPAA compliant messaging software facilitates that need. HIPAA compliant messaging can take the form of secure text messaging, email, or other common methods of transmission. HIPAA compliant messaging applications can be used between physicians and patients, as well as between healthcare professionals for efficient cross-clinical communication. HIPAA compliant messaging solutions exist either as a standalone messaging tool or bundled within compound solutions, such as [medical practice management software](https://www.g2.com/categories/medical-practice-management), [patient engagement software](https://www.g2.com/categories/patient-engagement), or [clinical communication and collaboration software](https://www.g2crowd.com/categories/clinical-communication-and-collaboration). Any healthcare specialty can take advantage of HIPAA compliant messaging tools. To qualify for inclusion in the HIPAA Compliant Messaging category, a product must: - Provide healthcare organizations and patients with a means of secure, interactive communication - Comply with HIPAA regulations - Have the capability to be used on a variety of mobile devices or cloud technologies - Adhere to industry compliance and standards such as HIPAA (Health Insurance Portability and Accountability Act) and HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) ## Top HIPAA Compliant Messaging Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Weave](https://www.g2.com/products/weave-weave/reviews) | 4.6/5.0 (416 reviews) | Patient texting with EHR-integrated caller ID | "[Real-Time Texting Transforms Office Communication](https://www.g2.com/survey_responses/weave-review-12181652)" | | 2 | [Paubox](https://www.g2.com/products/paubox/reviews) | 4.9/5.0 (597 reviews) | Portal-free HIPAA email with automatic encryption | "[HIPAA-Compliant Email Encryption without friction](https://www.g2.com/survey_responses/paubox-review-13114802)" | | 3 | [Curogram](https://www.g2.com/products/curogram/reviews) | 4.8/5.0 (99 reviews) | Two-way patient texting with EHR-integrated reminders | "[Effortless Patient Communication, Needs Better Merging](https://www.g2.com/survey_responses/curogram-review-12793642)" | | 4 | [iPlum](https://www.g2.com/products/iplum/reviews) | 4.3/5.0 (201 reviews) | Private practice texting with work-life boundaries | "[Flexible, Secure Business Communication for Remote Teams](https://www.g2.com/survey_responses/iplum-review-12852734)" | | 5 | [Connecteam](https://www.g2.com/products/connecteam/reviews) | 4.6/5.0 (3,491 reviews) | Shift-based team coordination with geofenced timekeeping | "[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)" | | 6 | [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) | 4.4/5.0 (412 reviews) | Gmail-native HIPAA email encryption with one-click toggle | "[Effortless Secure Emailing with Virtru](https://www.g2.com/survey_responses/virtru-email-encryption-review-8020917)" | | 7 | [Klara](https://www.g2.com/products/klara/reviews) | 4.6/5.0 (105 reviews) | Patient texting workflows with voicemail transcription | "[Enhanced Patient Communication, Easy Setup](https://www.g2.com/survey_responses/klara-review-12000889)" | | 8 | [TigerConnect Clinical Collaboration Platform](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews) | 4.5/5.0 (195 reviews) | — | "[Essential Part of everything we do](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-10554046)" | | 9 | [Practice Better](https://www.g2.com/products/practice-better/reviews) | 4.7/5.0 (297 reviews) | All-in-one practice management with HIPAA messaging | "[Exceeded Expectations: Intake Forms to Invoices, It Handles It All](https://www.g2.com/survey_responses/practice-better-review-12937619)" | | 10 | [OhMD](https://www.g2.com/products/ohmd/reviews) | 4.8/5.0 (170 reviews) | Patient texting with EMR chart integration | "[Love OHMD](https://www.g2.com/survey_responses/ohmd-review-11664821)" | ## G2 Grid® for HIPAA Compliant Messaging Software ![G2 Grid® for HIPAA Compliant Messaging Software plotting products by satisfaction and market presence](https://www.g2.com/categories/hipaa-compliant-messaging/grids.png?focus%5B%5D=48097&focus%5B%5D=25519&focus%5B%5D=155274&focus%5B%5D=15407&focus%5B%5D=20433&focus%5B%5D=3675&focus%5B%5D=46458&focus%5B%5D=47168) Highlighted products: Weave, Paubox, Curogram, iPlum, Connecteam, Virtru Email Encryption, Klara, and Practice Better. Underlying data: [Grid® JSON](https://www.g2.com/categories/hipaa-compliant-messaging/grids.json?focus%5B%5D=weave-weave&focus%5B%5D=paubox&focus%5B%5D=curogram&focus%5B%5D=iplum&focus%5B%5D=connecteam&focus%5B%5D=virtru-email-encryption&focus%5B%5D=klara&focus%5B%5D=practice-better) ## How Many HIPAA Compliant Messaging Software Products Does G2 Track? **Total Products under this Category:** 126 ### Category Stats (Jul 2026) - **Average Rating**: 4.43/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: tab32 (+9.42%) - Among all products in this category, tab32 recorded the largest rating increase compared to last month *Last updated: July 20, 2026* ## How Does G2 Rank HIPAA Compliant Messaging Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 10,900+ Authentic Reviews - 126+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which HIPAA Compliant Messaging Software Is Best for Your Use Case? - **Leader:** [Weave](https://www.g2.com/products/weave-weave/reviews) - **Highest Performer:** [Textline](https://www.g2.com/products/textline/reviews) - **Easiest to Use:** [Paubox](https://www.g2.com/products/paubox/reviews) - **Top Trending:** [Virtru Secure Share](https://www.g2.com/products/virtru-secure-share/reviews) - **Best Free Software:** [Paubox](https://www.g2.com/products/paubox/reviews) --- **Sponsored** ### StoriiCare StoriiCare is an AI-powered EHR and care management platform for adult day care centers, assisted living providers, and care homes. Trusted by over 300 care providers across 11 countries, it combines clinical documentation, private pay and Medicaid billing, and family engagement in one easy-to-use system. Care staff use StoriiCare to document care digitally, replacing paper records and reducing administrative time. Administrators gain real-time oversight across their organization. Families stay informed and connected to their loved ones through activity updates and shared care profiles. StoriiCare includes Skye, a built-in AI agent designed for care environments. Skye helps staff draft progress notes, identifies patterns in care data, and guides teams through documentation workflows. No technical expertise is required. On the clinical side, StoriiCare covers the full care lifecycle. Teams can complete care assessments, manage individualized care plans, record medication administration, log ADLs, write progress notes, and report incidents and falls. Every record is stored securely and accessible in real time. For billing, StoriiCare supports both private pay and Medicaid reimbursement. Providers can generate invoices, track attendance, manage authorization limits, and produce documentation needed for claims, all within the same platform used for care delivery. StoriiCare is used by adult day programs, memory care communities, residential care homes, and other community-based providers. It is recognized by Software Advice as Most Recommended and Best Customer Support, and is known for its ease of use, 50-plus features, and responsive support team. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1617&secure%5Bchosen_at%5D=2026-07-20T21%3A54%3A17Z&secure%5Bdisplayable_resource_id%5D=1617&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1617&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=53002&secure%5Bresource_id%5D=1617&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhipaa-compliant-messaging%3Fpage%3D1&secure%5Btoken%5D=c83148c243bc40824640c8ea6f7b78eda43e98608772d24a0e6ec72be2346055&secure%5Burl%5D=https%3A%2F%2Fstoriicare.com%2Fdemo&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated HIPAA Compliant Messaging Software Products in 2026? ### 1. [Weave](https://www.g2.com/products/weave-weave/reviews) Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 416 **How Do G2 Users Rate Weave?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.4/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.6/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.4/10 (Category avg: 9.1/10) **Who Is the Company Behind Weave?** - **Seller:** [Weave](https://www.g2.com/sellers/weave) - **Company Website:** https://www.getweave.com - **Year Founded:** 2008 - **HQ Location:** Lehi, Utah - **Twitter:** @getweave (2,008 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1271877/ (1,173 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Owner - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 91% Small-Business, 7% Mid-Market #### What Are Weave's Pros and Cons? **Pros:** - Ease of Use (87 reviews) - Communication (71 reviews) - Text Messaging (67 reviews) - Patient Communication (66 reviews) - Texting Communication (53 reviews) **Cons:** - Technical Issues (40 reviews) - Messaging Issues (22 reviews) - Communication Issues (21 reviews) - Connectivity Issues (21 reviews) - Limited Features (21 reviews) ### What Do G2 Reviewers Say About Weave? *AI-generated summary from verified user reviews* **Pros:** - Users find Weave's **ease of use** exceptional, making setup and daily operations intuitive and efficient. - Users find Weave's **communication features** invaluable, enabling seamless interaction and updates with patients and team members. - Users love the **convenience of text messaging** with Weave, enhancing communication with patients effortlessly. - Users value the **convenient communication** tools of Weave, enhancing patient interaction and streamlining workflow effectively. - Users find Weave’s **texting communication** incredibly convenient, allowing seamless patient interactions and efficient information sharing. **Cons:** - Users often face **technical issues** with Weave, particularly with message delivery and phone tree setup difficulties. - Users experience **glitchy notifications** for team messaging, leading to issues with functionality and ease of use. - Users experience **communication issues** with Weave, leading to patient frustration and marketing inefficiencies. - Users report **connectivity issues** with Weave, including lags and syncing problems that hinder seamless operation. - Users feel the **limited features** restrict functionality, particularly in scheduling and package capabilities. #### What Are Recent G2 Reviews of Weave? **"[Real-Time Texting Transforms Office Communication](https://www.g2.com/survey_responses/weave-review-12181652)"** **Rating:** 5.0/5.0 stars *— Kelly .* [Read full review](https://www.g2.com/survey_responses/weave-review-12181652) --- **"[Excellent feature development; very useful and integral to our operations.](https://www.g2.com/survey_responses/weave-review-9471547)"** **Rating:** 4.0/5.0 stars *— Craig E.* [Read full review](https://www.g2.com/survey_responses/weave-review-9471547) --- #### What Are G2 Users Discussing About Weave? - [Is weave Hipaa compliant?](https://www.g2.com/discussions/is-weave-hipaa-compliant) - 2 comments - [How much is weave dental?](https://www.g2.com/discussions/how-much-is-weave-dental) - 2 comments - [What does the company weave do?](https://www.g2.com/discussions/weave-what-does-the-company-weave-do) - 2 comments - [What is weave dental?](https://www.g2.com/discussions/what-is-weave-dental) - 2 comments ### 2. [Paubox](https://www.g2.com/products/paubox/reviews) Paubox is a HIPAA compliant email security platform designed for healthcare organizations. It provides outbound email encryption and AI-powered inbound email protection, helping organizations safeguard protected health information (PHI) without changing how staff or patients use email. Email remains a critical communication tool in healthcare, but standard platforms like Google Workspace and Microsoft 365 are not HIPAA compliant on their own. Paubox makes compliance automatic and enhances security to defend against evolving phishing and malware attacks, all while maintaining a seamless user experience. Paubox serves small to mid-sized healthcare organizations, clinics, and IT teams seeking reliable compliance, reduced risk, and simple management. Key capabilities: - Automatic outbound encryption: Every message is encrypted by default; recipients read emails directly in their inbox, without portals or passwords - AI-powered inbound email security: Detects and blocks phishing, spoofing, and malware using generative AI analysis - Seamless integration: Works with Google Workspace, Microsoft 365, and Microsoft Exchange without new workflows or domain changes - Compliance and control: Supports HIPAA compliance and minimizes human error in handling PHI - Additional tools: Archiving, Data Loss Prevention, Paubox Email API, and Paubox Marketing Benefits: - Simplifies compliance management and reduces IT workload - Improves patient and staff experience with frictionless secure email - Strengthens protection against modern email threats Paubox enables healthcare organizations to confidently use email as a secure, compliant, and user-friendly communication channel, eliminating guesswork for staff and helping IT teams protect against data breaches and compliance risk. **Average Rating:** 4.9/5.0 **Total Reviews:** 597 **How Do G2 Users Rate Paubox?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.7/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.4/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.9/10 (Category avg: 9.1/10) **Who Is the Company Behind Paubox?** - **Seller:** [Paubox](https://www.g2.com/sellers/paubox) - **Year Founded:** 2015 - **HQ Location:** San Francisco, CA - **Twitter:** @PauboxHQ (16,577 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4821384/ (46 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Mental Health Care, Hospital & Health Care - **Company Size:** 84% Small-Business, 14% Mid-Market #### What Are Paubox's Pros and Cons? **Pros:** - Ease of Use (216 reviews) - Security (169 reviews) - Customer Support (146 reviews) - Email Security (138 reviews) - Setup Ease (137 reviews) **Cons:** - Expensive (50 reviews) - Email Issues (32 reviews) - Difficult Setup (25 reviews) - Email Encryption Issues (17 reviews) - Encryption Issues (13 reviews) ### What Do G2 Reviewers Say About Paubox? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Paubox, appreciating its seamless setup and management for secure communications. - Users appreciate the **security of Paubox** , ensuring HIPAA compliance and peace of mind when handling sensitive information. - Users praise the **exceptional customer support** from Paubox, highlighting helpful and patient staff throughout the implementation process. - Users trust **Paubox's email security** , appreciating its ease of use and reliable HIPAA compliance for peace of mind. - Users value the **effortless setup process** of Paubox, appreciating its quick initiation and seamless operations. **Cons:** - Users find Paubox **expensive** , but some feel the value justifies the higher cost compared to alternatives. - Users note **email retention issues** with Paubox, citing the need for longer access to email records for litigation. - Users find the **difficult setup** challenging, though quick support helps to alleviate some of the confusion. - Users experience **email encryption issues** with Paubox, causing delays and reliance on test emails for assurance. - Users miss the **encrypted SMS feature** of Paubox, feeling it was unmatched in the market. #### What Are Recent G2 Reviews of Paubox? **"[HIPAA-Compliant Email Encryption without friction](https://www.g2.com/survey_responses/paubox-review-13114802)"** **Rating:** 5.0/5.0 stars *— Cyril B.* [Read full review](https://www.g2.com/survey_responses/paubox-review-13114802) --- **"[Effortless Automatic Email Encryption with Excellent Paubox Support](https://www.g2.com/survey_responses/paubox-review-12903747)"** **Rating:** 5.0/5.0 stars *— Cynthia S.* [Read full review](https://www.g2.com/survey_responses/paubox-review-12903747) --- #### What Are G2 Users Discussing About Paubox? - [How can you tell if an email is encrypted?](https://www.g2.com/discussions/how-can-you-tell-if-an-email-is-encrypted) - [Is Paubox Hipaa compliant?](https://www.g2.com/discussions/is-paubox-hipaa-compliant) - [What is a suite of popular email encryption tools?](https://www.g2.com/discussions/what-is-a-suite-of-popular-email-encryption-tools) - [What is Paubox?](https://www.g2.com/discussions/what-is-paubox) - 3 comments ### 3. [Curogram](https://www.g2.com/products/curogram/reviews) Curogram is an all-in-one, HIPAA-compliant patient engagement and communication platform that seamlessly integrates with virtually any Electronic Medical Record (EMR) . Designed for medical offices, it simplifies front-office operations, boosts revenue, and significantly enhances the patient experience **Average Rating:** 4.8/5.0 **Total Reviews:** 99 **How Do G2 Users Rate Curogram?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.9/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.7/10 (Category avg: 9.1/10) **Who Is the Company Behind Curogram?** - **Seller:** [Curogram](https://www.g2.com/sellers/curogram) - **Company Website:** https://curogram.com/ - **Year Founded:** 2016 - **HQ Location:** Newport Beach, US - **LinkedIn® Page:** https://www.linkedin.com/company/curogram/ (97 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 73% Small-Business, 11% Mid-Market #### What Are Curogram's Pros and Cons? **Pros:** - Ease of Use (34 reviews) - Communication (23 reviews) - Patient Communication (22 reviews) - Efficiency (19 reviews) - Customer Support (18 reviews) **Cons:** - Texting Issues (5 reviews) - Inadequate Reporting (4 reviews) - Messaging Issues (4 reviews) - Poor Integration (4 reviews) - Poor Reporting (4 reviews) ### What Do G2 Reviewers Say About Curogram? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Curogram, enhancing patient communication and streamlining daily operations effectively. - Users appreciate the **efficient patient communication** of Curogram, which streamlines workflows and enhances engagement. - Users value Curogram for its **simple and effective patient communication** , enhancing engagement and streamlining workflows effortlessly. - Users appreciate the **efficient communication** facilitated by Curogram, enhancing workflows and reducing phone call reliance. - Users value Curogram's **responsive customer support** , which enhances their experience and simplifies communications. **Cons:** - Users face **texting issues** with Curogram, including message routing errors and missing phone call capabilities that hinder communication. - Users express concern over **inadequate reporting** , citing limited customization and integration that impact overall utility. - Users face **messaging issues** with Curogram, including lag and misrouted messages that disrupt workflow and communication. - Users highlight **poor integration** , noting difficulties with EMR compatibility and the need for improved workflows across platforms. - Users note **poor reporting** capabilities, as many functions require support, limiting efficient self-service and integration. #### What Are Recent G2 Reviews of Curogram? **"[Effortless Patient Communication, Needs Better Merging](https://www.g2.com/survey_responses/curogram-review-12793642)"** **Rating:** 5.0/5.0 stars *— Kevin M.* [Read full review](https://www.g2.com/survey_responses/curogram-review-12793642) --- **"[Streamlined Patient Communication and Seamless Integration as well as Speedy Resolution of Issues](https://www.g2.com/survey_responses/curogram-review-12667095)"** **Rating:** 5.0/5.0 stars *— Michelle M.* [Read full review](https://www.g2.com/survey_responses/curogram-review-12667095) --- ### 4. [iPlum](https://www.g2.com/products/iplum/reviews) Trusted by over 50,000 businesses, iPlum is a secure communication platform built for professionals who need to stay compliant, mobile, and in control of their client interactions. With features like HIPAA-compliant texting, calling, voicemail, and admin controls— it gives healthcare providers, therapists, legal professionals, and financial teams the tools you need to communicate with confidence. With iPlum, you get more than a second phone line. All calls and messages are encrypted end-to-end, with built-in voicemail transcription, call recording, and secure data storage. Whether you're confirming appointments, coordinating care, or handling sensitive information, it ensures your communication stays private and compliant. What's more, we designed the product for modern teams and solo practitioners, Set business hours, auto-reply to missed texts, route calls using custom phone trees and extensions. All built to meet the demands of regulated industries. Whether you’re in healthcare, finance, or law, we can helps you streamline communication, protect client data, and stay compliant—without the complexity of legacy systems. **Average Rating:** 4.3/5.0 **Total Reviews:** 201 **How Do G2 Users Rate iPlum?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 8.9/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.2/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.1/10 (Category avg: 9.1/10) **Who Is the Company Behind iPlum?** - **Seller:** [iplum](https://www.g2.com/sellers/iplum) - **Company Website:** https://iplum.com - **Year Founded:** 2015 - **HQ Location:** Santa Clara, US - **Twitter:** @iPlumApp (104 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9999628/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Therapist, Owner - **Top Industries:** Mental Health Care, Health, Wellness and Fitness - **Company Size:** 94% Small-Business, 6% Enterprise #### What Are iPlum's Pros and Cons? **Pros:** - Ease of Use (104 reviews) - HIPAA Compliance (52 reviews) - Privacy (40 reviews) - Easy Setup (38 reviews) - Text Messaging (38 reviews) **Cons:** - Texting Issues (28 reviews) - Call Issues (25 reviews) - Complex Processes (21 reviews) - Lack of Intuitiveness (19 reviews) - Call Functionality Issues (18 reviews) ### What Do G2 Reviewers Say About iPlum? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of iPlum, highlighting its user-friendly app and seamless call management. - Users value the **HIPAA compliance** of iPlum, providing a secure option for their professional communication needs. - Users value the **privacy and security** of iPlum, appreciating HIPAA compliance for safe communications in education. - Users appreciate the **easy setup** of iPlum, finding it straightforward and user-friendly for their business needs. - Users love the **convenient text messaging** features of iPlum, allowing seamless communication for their business. **Cons:** - Users face **texting issues** due to delays and complicated processes for sending and receiving messages on iPlum. - Users often face **call issues** with iPlum, including problems with ringing and transferring calls effectively. - Users find the **complex processes** of iPlum frustrating, often delaying access to essential features and support resolution. - Users find iPlum's interface **lack intuitive design** , facing numerous complications during basic tasks such as number approval. - Users face **call functionality issues** with iPlum, experiencing problems with call pickup and contact transfer. #### What Are Recent G2 Reviews of iPlum? **"[Dedicated Business Number & Quick Setup Professional Image, Better Work‑Life Balance](https://www.g2.com/survey_responses/iplum-review-13053638)"** **Rating:** 5.0/5.0 stars *— Leonardo R.* [Read full review](https://www.g2.com/survey_responses/iplum-review-13053638) --- **"[Flexible, Secure Business Communication for Remote Teams](https://www.g2.com/survey_responses/iplum-review-12852734)"** **Rating:** 5.0/5.0 stars *— Deanna W.* [Read full review](https://www.g2.com/survey_responses/iplum-review-12852734) --- #### What Are G2 Users Discussing About iPlum? - [What is iPlum used for?](https://www.g2.com/discussions/what-is-iplum-used-for) ### 5. [Connecteam](https://www.g2.com/products/connecteam/reviews) Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational efficiency. Connecteam allows managers to put their business processes on autopilot and focus on business growth while also freeing up employees to be more productive, professional, and satisfied. At the heart of Connecteam lies a powerful suite of tools for scheduling, time tracking, task management, communication, HR processes, and training—all built for the realities of frontline teams. Whether you need to create complex shift schedules, automate payroll-ready timesheets, distribute company announcements, or onboard new hires at scale, Connecteam brings everything under one intuitive app. Save time and increase productivity with AI assisted scheduling, mobile-first custom checklists, forms, and reports; Track work hours with GPS time clock; Simplify employee communication, enhance professional skills with mobile courses (AI powered course content creator), manage daily tasks and so much more, all in one app. Connecteam AI helps you work faster and smarter than humanly possible, while keeping it simple: -AI Agent : Just ask your AI sidekick in chat. From stock info to safety steps, manuals, or care procedures, employees get instant spot-on answers, pulled straight from your in-app resources. No delays, no guesswork. -Auto scheduling : Your team schedule’s fully covered in seconds. AI puzzles availability, roles, fairness, and requirements with expert precision. The result? Reliable schedules, happier employees, and no admin hassle. -AI course creation: Turn any training topic into a full course. Just describe the subject and AI instantly builds a pro-level course, ready to go. Your team, trained the way you need, to the standard you expect. -File to Form: Digitize forms in a snap - upload a file or take a photo of any paper form. AI turns it into a fillable version your team can complete wherever they are. Easy for them, efficient for you. -AI updates and feed: Level up every update - write clear team updates that land. AI enhances your message and auto-translates it into each employee’s preferred language. Everyone stays aligned, nothing gets misinterpreted. -Speech to text: Fill forms, hands-free - simply speak into forms. AI captures, summarizes, and sorts your team’s input on the spot, without them having to look down or slow down. No distractions, no delays—just clear, accurate reporting. Additionally, ensure a secure and easy login for system admins with Active Directory Single Sign-On (SSO). **Average Rating:** 4.6/5.0 **Total Reviews:** 3,491 **How Do G2 Users Rate Connecteam?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.4/10 (Category avg: 9.1/10) **Who Is the Company Behind Connecteam?** - **Seller:** [Connecteam](https://www.g2.com/sellers/connecteam) - **Year Founded:** 2015 - **HQ Location:** New York, NY - **Twitter:** @ConnecteamApp (1,235 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10591384/ (523 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Manager - **Top Industries:** Construction, Retail - **Company Size:** 83% Small-Business, 14% Mid-Market #### What Are Connecteam's Pros and Cons? **Pros:** - Ease of Use (1623 reviews) - Features (950 reviews) - Scheduling (870 reviews) - Team Collaboration (726 reviews) - User-Friendly (702 reviews) **Cons:** - Missing Features (442 reviews) - Limited Features (424 reviews) - Scheduling Issues (300 reviews) - Improvement Needed (280 reviews) - Learning Curve (280 reviews) ### What Do G2 Reviewers Say About Connecteam? *AI-generated summary from verified user reviews* **Pros:** - Users find Connecteam's interface **extremely easy to use** , making it accessible even for those not tech-savvy. - Users appreciate the **intuitive interface** of Connecteam, enhancing task navigation and team communication effortlessly. - Users love the **easy scheduling** features of Connecteam, enabling efficient shift management and team communication. - Users value the **team collaboration features** of Connecteam, enhancing communication and streamlining team updates effectively. - Users find Connecteam to be **user-friendly** , simplifying staff management and enhancing communication across teams. **Cons:** - Users find the **missing features** in Connecteam's app frustrating, especially compared to the desktop version. - Users feel that **Connecteam's features are limited** , especially on mobile, lacking customization and flexibility for smaller businesses. - Users find **scheduling issues** frustrating, especially with the automated features not meeting complex needs effectively. - Users find that **improvement is needed** in the interface clarity and settings navigation of Connecteam's features. - Users find the **learning curve challenging** , especially with navigation differences between desktop and app functionalities. #### What Are Recent G2 Reviews of Connecteam? **"[A Game-Changer for Small Businesses: Free, Easy Scheduling and Job Pay Tracking](https://www.g2.com/survey_responses/connecteam-review-12874312)"** **Rating:** 5.0/5.0 stars *— Verified User in Construction* [Read full review](https://www.g2.com/survey_responses/connecteam-review-12874312) --- **"[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)"** **Rating:** 5.0/5.0 stars *— Kurt B.* [Read full review](https://www.g2.com/survey_responses/connecteam-review-10735494) --- #### What Are G2 Users Discussing About Connecteam? - [Is Connecteam secure?](https://www.g2.com/discussions/is-connecteam-secure) - 2 comments - [How do you use Connecteam?](https://www.g2.com/discussions/how-do-you-use-connecteam) - 2 comments - [Is Connecteam really free?](https://www.g2.com/discussions/is-connecteam-really-free) - [Is Connecteam a good app?](https://www.g2.com/discussions/is-connecteam-a-good-app) - 2 comments ### 6. [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) Secure data directly from your inbox with Virtru. Users can easily encrypt emails and attachments with just one click, protecting sensitive data such as personally identifiable information (PII), intellectual property, and other regulated information. Seamlessly integrating with platforms like Gmail and Microsoft Outlook, Virtru empowers organizations to meet compliance requirements for HIPAA, GDPR, CJIS, CMMC 2.0, ITAR and other data privacy regulations, without disrupting existing workflows. Virtru provides full control over email content even after it’s been sent. Users can set expiration dates, revoke access, and track where emails are shared, ensuring total visibility and control over sensitive information. With granular access control and audit trails, Virtru simplifies data protection for enterprises and small businesses alike. Ideal for industries such as healthcare, financial services, government, and education, Virtru empowers your teams to confidently share sensitive information without sacrificing security. **Average Rating:** 4.4/5.0 **Total Reviews:** 412 **How Do G2 Users Rate Virtru Email Encryption?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.7/10 (Category avg: 9.1/10) **Who Is the Company Behind Virtru Email Encryption?** - **Seller:** [Virtru](https://www.g2.com/sellers/virtru) - **Company Website:** https://virtru.com - **Year Founded:** 2012 - **HQ Location:** Washington, DC - **Twitter:** @virtruprivacy (1,790 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/virtru/ (259 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Administrative Assistant - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 45% Mid-Market, 38% Small-Business #### What Are Virtru Email Encryption's Pros and Cons? **Pros:** - Ease of Use (80 reviews) - Security (78 reviews) - Encryption (66 reviews) - Email Encryption (56 reviews) - Secure Communication (45 reviews) **Cons:** - Email Issues (55 reviews) - Email Encryption Issues (44 reviews) - Access Issues (29 reviews) - Encryption Issues (26 reviews) - Access Limitations (20 reviews) ### What Do G2 Reviewers Say About Virtru Email Encryption? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Virtru Email Encryption, making secure communication simple for everyone. - Users value the **security** of Virtru Email Encryption, ensuring message access is restricted to intended recipients only. - Users love the **ease of use** of Virtru Email Encryption, simplifying email security with just a click. - Users value the **ease of use** of Virtru Email Encryption, enjoying quick setup and seamless integration with Gmail. - Users value the **secure communication** that Virtru Email Encryption provides for sharing sensitive information with confidence. **Cons:** - Users experience **email issues** with Virtru, including delivery failures and difficulties for recipients unfamiliar with the platform. - Users experience **email encryption issues** with vendors struggling to receive or open encrypted documents, causing frustration. - Users face **access issues** , struggling to open emails, especially from unfamiliar platforms like government agencies and hospitals. - Users experience **encryption issues** that disrupt document delivery and complicate communication with vendors and clients. - Users face **access limitations** as clients often struggle to open Virtru-encrypted emails, leading to communication challenges. #### What Are Recent G2 Reviews of Virtru Email Encryption? **"[Super Easy to Use and a Hit with Our Office](https://www.g2.com/survey_responses/virtru-email-encryption-review-12901172)"** **Rating:** 4.0/5.0 stars *— Makayla S.* [Read full review](https://www.g2.com/survey_responses/virtru-email-encryption-review-12901172) --- **"[Effortless Secure Emailing with Virtru](https://www.g2.com/survey_responses/virtru-email-encryption-review-8020917)"** **Rating:** 5.0/5.0 stars *— Verified User in Outsourcing/Offshoring* [Read full review](https://www.g2.com/survey_responses/virtru-email-encryption-review-8020917) --- #### What Are G2 Users Discussing About Virtru Email Encryption? - [What is Virtru used for?](https://www.g2.com/discussions/what-is-virtru-used-for) - [What is Virtru?](https://www.g2.com/discussions/what-is-virtru) - 6 comments - [What is Virtru email?](https://www.g2.com/discussions/what-is-virtru-email) - 1 comment - [How much does Virtru cost?](https://www.g2.com/discussions/how-much-does-virtru-cost) - 1 comment - [Is Virtru secure?](https://www.g2.com/discussions/is-virtru-secure) - 1 comment ### 7. [Klara](https://www.g2.com/products/klara/reviews) Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational efficiency and centralize patient communication channels with a true system of engagement, integrated with the leading EHRs, and used throughout the entire practice. Every touchpoint throughout the patient journey can be automated with Klara, from appointment reminders to post-visit instructions and beyond. Practices can also communicate with third-party healthcare providers, such as pharmacies, to reduce the time it takes for things like prior authorizations to get approved. Improving patient care and collaboration is as easy as texting. Klara is a leader in patient communication and collaboration whose platform empowers patients to take more control of their healthcare experience and practices to increase efficiency. We help HIPAA-compliant healthcare providers effectively communicate with their patients by transforming high phone volume into two-way messaging. Medical practices across specialties such as dermatology, plastic surgery, OBGYN, family and internal medicine, otolaryngology, pediatrics, primary care, and many more use Klara to improve their patient experience while streamlining their internal administrative workflows. **Average Rating:** 4.6/5.0 **Total Reviews:** 105 **How Do G2 Users Rate Klara?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.3/10 (Category avg: 9.1/10) **Who Is the Company Behind Klara?** - **Seller:** [Klara](https://www.g2.com/sellers/klara) - **Company Website:** https://www.klara.com/ - **Year Founded:** 2013 - **HQ Location:** New York, NY - **LinkedIn® Page:** https://www.linkedin.com/company/getklara/ (89 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 72% Small-Business, 21% Mid-Market #### What Are Klara's Pros and Cons? **Pros:** - Communication (23 reviews) - Ease of Use (21 reviews) - Patient Communication (18 reviews) - Texting Communication (12 reviews) - User Interface (11 reviews) **Cons:** - Limited Features (6 reviews) - Communication Issues (5 reviews) - Messaging Issues (5 reviews) - Search Issues (5 reviews) - Limited Messaging Features (3 reviews) ### What Do G2 Reviewers Say About Klara? *AI-generated summary from verified user reviews* **Pros:** - Users love Klara for its **user-friendly communication** , providing quick and safe interaction with their doctors' offices. - Users love the **ease of use** of Klara, enjoying seamless communication and customization options for patient interactions. - Users appreciate the **simplicity of patient communication** with Klara, enjoying easy access and outreach capabilities. - Users recognize the **efficient texting communication** of Klara, enhancing patient interaction and streamlining operations effectively. - Users praise the **easy and intuitive interface** of Klara, enhancing productivity and communication with patients. **Cons:** - Users find Klara's **limited features** frustrating, as it hampers easy use and lacks necessary customization options. - Users experience significant **communication issues** with Klara, facing difficulties in accessing past conversations and receiving timely support. - Users face **messaging issues** in Klara, including glitches, unclear messages, and difficulties in managing communications effectively. - Users struggle with **search issues** in Klara, often unable to find closed conversations or locate patients efficiently. - Users express frustration with **limited messaging features** , including small texts and lack of customization options. #### What Are Recent G2 Reviews of Klara? **"[Enhanced Patient Communication, Easy Setup](https://www.g2.com/survey_responses/klara-review-12000889)"** **Rating:** 5.0/5.0 stars *— Abigail S.* [Read full review](https://www.g2.com/survey_responses/klara-review-12000889) --- **"[Effortless Patient Communication with Klara](https://www.g2.com/survey_responses/klara-review-12657112)"** **Rating:** 4.5/5.0 stars *— KRUNAL P.* [Read full review](https://www.g2.com/survey_responses/klara-review-12657112) --- #### What Are G2 Users Discussing About Klara? - [What is Klara used for?](https://www.g2.com/discussions/what-is-klara-used-for) - [What does Klara do?](https://www.g2.com/discussions/what-does-klara-do) - 1 comment - [What is Klara app?](https://www.g2.com/discussions/what-is-klara-app) - 1 comment - [How much does Klara cost?](https://www.g2.com/discussions/how-much-does-klara-cost) - 1 comment ### 8. [TigerConnect Clinical Collaboration Platform](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews) TigerConnect is the secure, unified communication and workflow platform helping healthcare organizations deliver faster, higher quality care. 7,000+ acute, post-acute, and ambulatory care facilities rely on our user-friendly, cloud-based, HIPAA-compliant, and HITRUST-certified solution with 99.995% uptime to improve workflow efficiency, patient outcomes, and provider satisfaction. With the ability to integrate across your existing systems and a diverse product suite that includes role-based messaging, voice and video calling, patient engagement, on-call scheduling, and alarm management, you can achieve greater workflow efficiency across a variety of care settings – ED, inpatient, OR, post-acute, and more – by ensuring the right information gets to the right people at the right time. Since 2010, TigerConnect’s commitment to client success is reflected in our experienced clinical, implementation, and customer support teams that work directly with clients at every stage to drive adoption, improve outcomes, and achieve the highest possible ROI. To learn more, please visit us at www.tigerconnect.com. \*Individual products were formerly known as TigerText Essentials and TigerFlow\* **Average Rating:** 4.5/5.0 **Total Reviews:** 195 **How Do G2 Users Rate TigerConnect Clinical Collaboration Platform?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.5/10 (Category avg: 9.1/10) **Who Is the Company Behind TigerConnect Clinical Collaboration Platform?** - **Seller:** [TigerConnect](https://www.g2.com/sellers/tigerconnect) - **Year Founded:** 2010 - **HQ Location:** Santa Monica, CA - **Twitter:** @TigerConnect (3,930 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tigerconnect/ (343 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 37% Mid-Market, 33% Enterprise #### What Are TigerConnect Clinical Collaboration Platform's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Accessibility (1 reviews) - Chat Communication (1 reviews) - Efficiency (1 reviews) - HIPAA Compliance (1 reviews) **Cons:** - Missing Features (1 reviews) ### What Do G2 Reviewers Say About TigerConnect Clinical Collaboration Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of TigerConnect, enhancing collaboration and productivity across various platforms seamlessly. - Users appreciate the **seamless accessibility** of TigerConnect across multiple platforms, enhancing collaboration and efficiency in clinical settings. - Users appreciate the **ease of IM** with TigerConnect, enhancing productivity and user-friendliness in communication. - Users value the **efficiency** of TigerConnect, enabling seamless collaboration and quick resolutions across multiple devices. - Users value the **HIPAA compliance** of TigerConnect, ensuring secure and effective collaboration in clinical settings. **Cons:** - Users feel the **missing videoconferencing and patient communication features** hinder effective family interactions and collaboration. #### What Are Recent G2 Reviews of TigerConnect Clinical Collaboration Platform? **"[Simple UI with Peace of Mind from Safe, Encrypted Content](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-12657232)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-12657232) --- **"[Essential Part of everything we do](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-10554046)"** **Rating:** 5.0/5.0 stars *— Leonard P.* [Read full review](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-10554046) --- #### What Are G2 Users Discussing About TigerConnect Clinical Collaboration Platform? - [Is TigerConnect free?](https://www.g2.com/discussions/is-tigerconnect-free) - [Is TigerConnect HIPAA compliant?](https://www.g2.com/discussions/is-tigerconnect-hipaa-compliant) - [How does TigerConnect work?](https://www.g2.com/discussions/how-does-tigerconnect-work) - [What is TigerConnect app?](https://www.g2.com/discussions/what-is-tigerconnect-app) - 1 comment ### 9. [Practice Better](https://www.g2.com/products/practice-better/reviews) Practice Better is the leading all-in-one practice management software solution designed to help health and wellness professionals streamline their operations and enhance client support. Our comprehensive platform caters to a diverse range of practitioners, including nutritionists, therapists, coaches, therapists, chiropractors, fitness trainers, and more, providing them with the tools necessary to manage their practices efficiently and effectively. Practice Better serves both solo practitioners and larger group practices across the globe. By offering a centralized, all-in-one EHR solution. With our user-friendly interface, Practice Better allows practitioners to focus more on their clients and less on administrative tasks, ultimately leading to improved client outcomes and satisfaction. Key features of Practice Better include appointment booking, billing management, telehealth capabilities, and client engagement tools. The appointment booking system enables practitioners to manage their schedules seamlessly, reducing the likelihood of double bookings and missed appointments. Practice Better Payments simplifies invoicing and payment processing, allowing professionals to track their finances with ease. Additionally, the telehealth functionality provides a secure platform for virtual consultations, ensuring that practitioners can connect with clients regardless of location. Another significant aspect of Practice Better is its client engagement tools, which include customizable client portals and online programs or courses. These features empower practitioners to create personalized experiences for their clients, fostering a sense of community and support. By offering resources like educational materials and progress tracking, practitioners can enhance the overall client experience and encourage adherence to wellness plans. Overall, Practice Better stands out in the practice management software category by providing a comprehensive suite of features tailored specifically for health and wellness professionals. Our focus on improving practice management, client support, and engagement allows practitioners to scale their businesses effectively while delivering better outcomes for their clients. The platform not only simplifies daily operations but also enhances overall quality of care, making it an invaluable tool for those in the health and wellness industry. **Average Rating:** 4.7/5.0 **Total Reviews:** 297 **How Do G2 Users Rate Practice Better?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.6/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.6/10 (Category avg: 9.1/10) **Who Is the Company Behind Practice Better?** - **Seller:** [Green Patch Inc](https://www.g2.com/sellers/green-patch-inc) - **Company Website:** https://practicebetter.io/ - **Year Founded:** 2014 - **HQ Location:** Toronto, ON, CA - **Twitter:** @thatcleanlife (4,778 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16034130 (89 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Registered Dietitian - **Top Industries:** Health, Wellness and Fitness, Alternative Medicine - **Company Size:** 96% Small-Business #### What Are Practice Better's Pros and Cons? **Pros:** - Ease of Use (74 reviews) - Features (57 reviews) - Efficiency (42 reviews) - Easy Integrations (34 reviews) - Integrations (31 reviews) **Cons:** - Missing Features (37 reviews) - Limited Features (26 reviews) - Not User-Friendly (17 reviews) - Integration Issues (16 reviews) - Expensive (13 reviews) ### What Do G2 Reviewers Say About Practice Better? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Practice Better, streamlining processes for both professionals and clients seamlessly. - Users appreciate the **all-in-one platform** of Practice Better that simplifies client communication, billing, and scheduling tasks. - Users value the **efficiency** of Practice Better, thanks to seamless integrations that streamline processes and save time. - Users value the **easy integrations** of Practice Better, enhancing their workflow by consolidating multiple essential tasks. - Users appreciate the **seamless integrations** of Practice Better, consolidating tasks and enhancing workflow efficiency effectively. **Cons:** - Users highlight the **missing features** in Practice Better, particularly in assessments and collaboration tools for therapists. - Users find **limited features** in Practice Better, wishing for improved assessments and collaboration tools tailored for therapists. - Users find the platform **not user-friendly** , citing overwhelming functionality and clunky navigation that hinders efficiency. - Users face **integration issues** with Practice Better, particularly with syncing Google Calendar and connecting to QuickBooks. - Users find the **increasing costs** of Practice Better challenging, particularly for those starting their businesses. #### What Are Recent G2 Reviews of Practice Better? **"[Exceeded Expectations: Intake Forms to Invoices, It Handles It All](https://www.g2.com/survey_responses/practice-better-review-12937619)"** **Rating:** 5.0/5.0 stars *— Wendy N.* [Read full review](https://www.g2.com/survey_responses/practice-better-review-12937619) --- **"[Elite, Easy-to-Use Platform with Outstanding Customer Service](https://www.g2.com/survey_responses/practice-better-review-12488200)"** **Rating:** 5.0/5.0 stars *— Stephanie Z.* [Read full review](https://www.g2.com/survey_responses/practice-better-review-12488200) --- #### What Are G2 Users Discussing About Practice Better? - [What do you like most about Practice Better for managing client health records, and what improvements could be made?](https://www.g2.com/discussions/what-do-you-like-most-about-practice-better-for-managing-client-health-records-and-what-improvements-could-be-made) - [What is the better app?](https://www.g2.com/discussions/what-is-the-better-app) - 1 comment - [Is practice Better hipaa compliant?](https://www.g2.com/discussions/is-practice-better-hipaa-compliant) - 1 comment - [Is Canadian practice better?](https://www.g2.com/discussions/is-canadian-practice-better) - 1 comment ### 10. [OhMD](https://www.g2.com/products/ohmd/reviews) OhMD is a HIPAA-compliant omni-channel patient communication platform designed to reduce high inbound call volume for physician practices. OhMD brings AI-driven and human-led conversations together across phone, text, and web in a single unified inbox, allowing practices to deflect routine calls with AI while keeping staff in control when expertise is needed. Practices use OhMD to: • Deflect inbound patient calls into text and AI-assisted conversations • Answer calls, texts, and web chats from one unified inbox • Automate scheduling and routine requests without removing staff from the loop • Reduce front desk interruptions and staff burnout • Improve patient access without hiring or outsourcing Practices using OhMD report: • Fewer staff-handled calls • Lower communication costs • Improved patient access and growth Core capabilities include: • AI-assisted call answering and scheduling • Secure texting and call-to-text deflection • Unified inbox for calls, texts, and web chat • Smart routing and assignments based on patient intent • Human takeover of AI conversations when needed **Average Rating:** 4.8/5.0 **Total Reviews:** 170 **How Do G2 Users Rate OhMD?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.7/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.8/10 (Category avg: 9.1/10) **Who Is the Company Behind OhMD?** - **Seller:** [OhMD](https://www.g2.com/sellers/ohmd) - **Company Website:** https://www.ohmd.com/ - **Year Founded:** 2016 - **HQ Location:** Burlington, Vermont - **LinkedIn® Page:** https://www.linkedin.com/company/3265568/ (47 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Medical Assistant - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 54% Small-Business, 45% Mid-Market #### What Are OhMD's Pros and Cons? **Pros:** - Communication (23 reviews) - Patient Communication (20 reviews) - Ease of Use (16 reviews) - Texting Feature (16 reviews) - Customer Communication (11 reviews) **Cons:** - Messaging Issues (8 reviews) - Limited Features (6 reviews) - Limited Messaging Features (6 reviews) - Missing Features (5 reviews) - Technical Issues (4 reviews) ### What Do G2 Reviewers Say About OhMD? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy communication** with patients via OhMD, eliminating phone tag and ensuring timely responses. - Users value the **easy patient communication** with OhMD, enhancing connections without sharing personal phone numbers. - Users love the **user-friendly experience** of OhMD, facilitating quick, bidirectional communication with patients. - Users love the **texting feature** of OhMD for seamless communication with patients, enhancing convenience and accessibility. - Users value the **efficient patient communication** through OhMD, enhancing convenience and minimizing missed connections. **Cons:** - Users experience **messaging issues** with OhMD, including lack of privacy and the need to refresh for new messages. - Users highlight the **limited features** of OhMD, expressing a desire for more functionality and improvements. - Users find the **limited messaging features** of OhMD hinder their ability to communicate efficiently and manage patient interactions. - Users feel there's a lack of **missing features** in OhMD, limiting its full potential and functionality. - Users experience occasional **technical issues** with OhMD, including slow performance and temporary login problems. #### What Are Recent G2 Reviews of OhMD? **"[Love OHMD](https://www.g2.com/survey_responses/ohmd-review-11664821)"** **Rating:** 5.0/5.0 stars *— Lisa S.* [Read full review](https://www.g2.com/survey_responses/ohmd-review-11664821) --- **"[OhMD easy to integrate](https://www.g2.com/survey_responses/ohmd-review-11680721)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/ohmd-review-11680721) --- #### What Are G2 Users Discussing About OhMD? - [What is OhMD used for?](https://www.g2.com/discussions/what-is-ohmd-used-for) ### 11. [Spruce Health](https://www.g2.com/products/spruce-health/reviews) Spruce Health is an all-in-one HIPAA-compliant platform built for healthcare that puts calls, voicemails, texts, secure messages, fax, video, and telemedicine all in one place. Spruce can power your entire practice's phone system with VoIP phones and phone trees. For advanced practices, Spruce provides an after-hours phone solution, bulk messaging, workflow automation, payments, schedule and saved messages, and EHR integrations. **Average Rating:** 4.7/5.0 **Total Reviews:** 342 **How Do G2 Users Rate Spruce Health?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 8.6/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Spruce Health?** - **Seller:** [Spruce](https://www.g2.com/sellers/spruce) - **Year Founded:** 2013 - **HQ Location:** San Francisco, CA - **Twitter:** @SpruceHealth (642 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/spruce-health/ (55 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Therapist - **Top Industries:** Mental Health Care, Health, Wellness and Fitness - **Company Size:** 98% Small-Business, 1% Mid-Market #### What Are Spruce Health's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Efficiency (13 reviews) - Communication (11 reviews) - Customer Support (11 reviews) - Patient Communication (11 reviews) **Cons:** - Limited Features (8 reviews) - Missing Features (7 reviews) - Expensive (5 reviews) - Messaging Issues (5 reviews) - Poor Integration (5 reviews) ### What Do G2 Reviewers Say About Spruce Health? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Spruce Health, enhancing communication for both providers and clients. - Users value the **efficiency** of Spruce Health for seamless client communication and secure information handling. - Users appreciate the **ease of communication** with clients through Spruce Health, enjoying its user-friendly and secure features. - Users value the **responsive and helpful customer support** of Spruce Health, ensuring quick resolutions and seamless communication. - Users commend the **efficient patient communication** features of Spruce Health, enhancing connectivity and security in their practice. **Cons:** - Users find the **limited features** of Spruce Health restrictive, especially regarding client account requirements for HIPAA compliance. - Users find it frustrating that some features, like auto replies, require a higher tier, limiting overall **functionality**. - Users find Spruce Health to be **expensive** , especially regarding user fees and additional customization options. - Users face **messaging issues** due to clients needing accounts for HIPAA compliance, complicating communication and archiving. - Users express a desire for improved **integration capabilities** , particularly with custom forms and seamless workflow enhancements. #### What Are Recent G2 Reviews of Spruce Health? **"[Spruce Health API Integration (with Keragon) Saved Me Hours Every Month](https://www.g2.com/survey_responses/spruce-health-review-12876074)"** **Rating:** 5.0/5.0 stars *— Christoffer L.* [Read full review](https://www.g2.com/survey_responses/spruce-health-review-12876074) --- **"[Flexible, Versatile Communication for Growing Teams with Spruce Health](https://www.g2.com/survey_responses/spruce-health-review-13054721)"** **Rating:** 4.5/5.0 stars *— Nathan M.* [Read full review](https://www.g2.com/survey_responses/spruce-health-review-13054721) --- #### What Are G2 Users Discussing About Spruce Health? - [What is Spruce Health used for?](https://www.g2.com/discussions/what-is-spruce-health-used-for) - [What does Spruce do?](https://www.g2.com/discussions/spruce-health-what-does-spruce-do) - [What does Spruce do?](https://www.g2.com/discussions/what-does-spruce-do) - 1 comment - [What is spruce software?](https://www.g2.com/discussions/what-is-spruce-software) - 1 comment - [Is Spruce a ERP system?](https://www.g2.com/discussions/is-spruce-a-erp-system) - 10 comments ### 12. [Artera](https://www.g2.com/products/artera/reviews) Artera is a patient communication and engagement platform designed to assist healthcare providers in managing and automating interactions with patients through various channels, including text, email, phone, and voice AI agents. This innovative solution caters to a diverse range of healthcare entities, such as specialty practices, Federally Qualified Health Centers (FQHCs), health systems, and federal agencies, all of which require efficient coordination of patient communication across multiple workflows. The platform's unique structure combines its core offering, Artera Harmony, with dedicated AI Service Squads. These teams work closely with healthcare organizations to develop tailored solutions that seamlessly integrate into existing workflows and Electronic Health Record (EHR) environments. This collaborative approach ensures that each organization can optimize its patient engagement strategies while maintaining the integrity of its operational processes. Artera's key capabilities significantly enhance patient communication efficiency. The voice AI agents are particularly noteworthy, as they can manage routine patient interactions such as appointment scheduling, intake processes, referrals, payments, and care gap outreach. This automation not only reduces the administrative burden on healthcare staff but also improves the overall patient experience by providing timely and accurate responses. Additionally, the Smart Inbox feature consolidates all patient communications in one accessible location, allowing providers to maintain a complete log of conversation history and context across different practices. Automated workflows further streamline routine tasks and complex care journeys, including appointment reminders and proactive patient outreach. These workflows are designed to operate without requiring staff intervention, thanks to deep EHR integrations that facilitate seamless communication. The AI Service Squads play a critical role in this process, collaborating directly with provider teams to design, implement, and support customized AI solutions tailored to the specific needs of each practice. Artera's platform supports over 200 million patients and processes more than 2 billion communications annually, showcasing its robust capabilities in the healthcare communication landscape. With integrations into major EHR systems and a commitment to security, as evidenced by its SOC 2 Type 2, HITRUST, HIPAA compliance, and FedRAMP Class D Certification, Artera prioritizes patient data protection. Importantly, patient data is not utilized to train AI models, ensuring privacy and compliance. With over 11 years of experience in healthcare communication and recognition as the top-ranked solution in KLAS for Patient Communications in 2026, Artera stands out as a comprehensive solution for healthcare organizations seeking to enhance patient engagement and streamline communication processes. **Average Rating:** 4.8/5.0 **Total Reviews:** 89 **How Do G2 Users Rate Artera?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.8/10 (Category avg: 9.1/10) **Who Is the Company Behind Artera?** - **Seller:** [Artera](https://www.g2.com/sellers/artera) - **Company Website:** https://artera.io - **Year Founded:** 2015 - **HQ Location:** Santa Barbara, US - **Twitter:** @Artera_io (762 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9405895/ (294 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 63% Mid-Market, 19% Enterprise #### What Are Artera's Pros and Cons? **Pros:** - Communication (8 reviews) - Ease of Use (8 reviews) - Patient Communication (8 reviews) - Texting Communication (5 reviews) - Texting Feature (5 reviews) **Cons:** - Messaging Issues (6 reviews) - Limited Features (3 reviews) - Limited Messaging Features (3 reviews) - Communication Issues (2 reviews) - Difficult Navigation (2 reviews) ### What Do G2 Reviewers Say About Artera? *AI-generated summary from verified user reviews* **Pros:** - Users value the **efficient communication tools** of Artera, enabling quick outreach to patients via various methods. - Users highlight Artera's **user-friendly design** , making patient communication and appointment management seamless and efficient. - Users appreciate the **quick and effective patient communication** via text, voicemail, and email, enhancing outreach efficiency. - Users value the **quick messaging capabilities** of Artera for easy and effective patient communication. - Users value the **mass texting feature** for its ease and efficiency in communicating quickly with patients. **Cons:** - Users struggle with **messaging issues** , particularly in managing multiple team messages and appointment cancellations affecting workflow. - Users find Artera has **limited features** for larger organizations, impacting efficiency in managing high patient volumes. - Users find the **limited messaging features** hinder efficient communication, especially for managing large patient volumes. - Users experience **communication issues** with Artera, relying on staff for replies and lacking timely notifications. - Users find the **difficult navigation** in Artera frustrating, especially for larger organizations with numerous practices. #### What Are Recent G2 Reviews of Artera? **"[Artera: Simple, Fast Campaigns with Easy Message Duplication](https://www.g2.com/survey_responses/artera-review-13051576)"** **Rating:** 5.0/5.0 stars *— Daniel A.* [Read full review](https://www.g2.com/survey_responses/artera-review-13051576) --- **"[Powerful Campaigns for Mass Outreach and Appointment Reminders](https://www.g2.com/survey_responses/artera-review-13106574)"** **Rating:** 4.5/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/artera-review-13106574) --- #### What Are G2 Users Discussing About Artera? - [How does well health make money?](https://www.g2.com/discussions/how-does-well-health-make-money) - 1 comment - [Is Well Health Technologies a buy?](https://www.g2.com/discussions/is-well-health-technologies-a-buy) - [What is well company?](https://www.g2.com/discussions/what-is-well-company) - [What does well app do?](https://www.g2.com/discussions/what-does-well-app-do) - 1 comment ### 13. [Adit](https://www.g2.com/products/adit/reviews) Adit is a fully integrated practice management platform that simplifies operations, communication, and patient engagement across healthcare. With advanced VoIP features like Patient Caller ID, Mobile Access, Missed Call Texts, and One-Number Communication, teams stay connected. Adit’s smart Digital Forms sync with EHRs, auto-assign based on appointment type, and trigger medical history reminders. Payments are seamless with flexible plans, Text-to-Pay, and auto ledger posting. Patient recall is optimized with auto-reminders, mass texting, and email campaigns. Analytics reveal no-show trends, recall gaps, and revenue insights. Insurance verifications are automated, Adit pulls schedules, collects missing patient info, and syncs data into the patient file. With customizable workflows, call flows, and treatment acceptance tracking, Adit brings clarity to complexity and helps practices grow with confidence. It’s time to trade in all your practice management tools for one. **Average Rating:** 4.8/5.0 **Total Reviews:** 91 **How Do G2 Users Rate Adit?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Adit?** - **Seller:** [Adit](https://www.g2.com/sellers/adit) - **Year Founded:** 2013 - **HQ Location:** Remote, US - **Twitter:** @aditadv (100 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9319466 (562 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Dentist - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 82% Small-Business, 4% Mid-Market #### What Are Adit's Pros and Cons? **Pros:** - Ease of Use (33 reviews) - Customer Communication (19 reviews) - Communication (18 reviews) - Patient Communication (17 reviews) - Texting Communication (17 reviews) **Cons:** - Technical Issues (10 reviews) - Limited Features (5 reviews) - Messaging Issues (4 reviews) - System Usability (4 reviews) - Call Issues (3 reviews) ### What Do G2 Reviewers Say About Adit? *AI-generated summary from verified user reviews* **Pros:** - Users praise Adit for its **ease of use** , enhancing patient communication and streamlining appointment scheduling seamlessly. - Users value Adit for its **effective patient communication** , enhancing connections and streamlining office workflows significantly. - Users appreciate Adit for its **fantastic communication tools** , enhancing patient engagement and streamlining appointment management. - Users value Adit for its **enhanced patient communication** , improving appointment confirmations and reducing no-shows effectively. - Users highly value the **effective texting communication** of Adit, significantly enhancing patient engagement and appointment scheduling. **Cons:** - Users faced **technical issues** with Adit, including integration problems and limitations in payment processing that hinder productivity. - Users find Adit has **limited features** , lacking essential functionalities they previously enjoyed, causing inconvenience and additional costs. - Users report **messaging issues** with Adit, leading to accidental texts and occasional glitches disrupting communication. - Users find the **system usability inconsistent** and suggest improvements for a more intuitive experience and better support. - Users face **call issues** with Adit, including glitches and static that disrupt daily operations and communication. #### What Are Recent G2 Reviews of Adit? **"[Adit is awesome!](https://www.g2.com/survey_responses/adit-review-12921822)"** **Rating:** 5.0/5.0 stars *— Courtney L.* [Read full review](https://www.g2.com/survey_responses/adit-review-12921822) --- **"[Adit Software Streamlined Our Scheduling, Marketing, and Patient Communication](https://www.g2.com/survey_responses/adit-review-12494139)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/adit-review-12494139) --- #### What Are G2 Users Discussing About Adit? - [What is Adit used for?](https://www.g2.com/discussions/what-is-adit-used-for) ### 14. [Textline](https://www.g2.com/products/textline/reviews) Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows. **Average Rating:** 4.7/5.0 **Total Reviews:** 379 **How Do G2 Users Rate Textline?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.2/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.2/10 (Category avg: 9.1/10) **Who Is the Company Behind Textline?** - **Seller:** [Textline](https://www.g2.com/sellers/textline) - **Company Website:** https://textline.com/ - **Year Founded:** 2015 - **HQ Location:** Los Angeles, CA - **Twitter:** @textline (281 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7583438/ (63 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Operations Manager, CEO - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 68% Small-Business, 27% Mid-Market #### What Are Textline's Pros and Cons? **Pros:** - Ease of Use (94 reviews) - Helpful (91 reviews) - Customer Support (89 reviews) - Features (62 reviews) - Communication (61 reviews) **Cons:** - Missing Features (26 reviews) - Messaging Issues (22 reviews) - Limited Features (16 reviews) - Notification Issues (15 reviews) - Software Glitches (14 reviews) ### What Do G2 Reviewers Say About Textline? *AI-generated summary from verified user reviews* **Pros:** - Users find Textline easy to use, enjoying the **user-friendly interface** and helpful customer support for their needs. - Users appreciate the **efficient communication capabilities** of Textline, significantly enhancing customer support and service delivery. - Users praise the **friendly and efficient customer support** of Textline, always ready to assist with any issues. - Users love the **efficient communication** capabilities of Textline, enhancing customer interaction and streamlining workflows. - Users value the **responsive communication** of Textline, enhancing their ability to engage with clients effectively. **Cons:** - Users find the lack of **scheduled migration options** in Textline limiting their flexibility compared to competitors like Twilio. - Users face **messaging issues** such as poor search functionality and difficulty tracking replies, affecting overall usability. - Users highlight the **limited features** of Textline, particularly regarding message tracking and search capabilities. - Users face challenges with **notification issues** , finding them excessive and lacking filtering options for better management. - Users often experience **software glitches** that disrupt functionality, requiring frequent refreshes and causing missed notifications. #### What Are Recent G2 Reviews of Textline? **"[Textline Makes Patient Communication Smooth, Fast, and Easy](https://www.g2.com/survey_responses/textline-review-12696238)"** **Rating:** 5.0/5.0 stars *— Bahareh H.* [Read full review](https://www.g2.com/survey_responses/textline-review-12696238) --- **"[Efficient, Versatile, and Essential Communication Tool](https://www.g2.com/survey_responses/textline-review-10345791)"** **Rating:** 5.0/5.0 stars *— Greg S.* [Read full review](https://www.g2.com/survey_responses/textline-review-10345791) --- #### What Are G2 Users Discussing About Textline? - [How much is textline a month?](https://www.g2.com/discussions/how-much-is-textline-a-month) - [How does text line work?](https://www.g2.com/discussions/how-does-text-line-work) - [What is Textline com?](https://www.g2.com/discussions/what-is-textline-com) - [Is Textline good?](https://www.g2.com/discussions/is-textline-good) - 2 comments, 1 upvote ### 15. [Buzz Medical Messenger](https://www.g2.com/products/buzz-medical-messenger/reviews) Buzz® from Skyscape® is the ultimate all in one HIPAA-compliant texting and clinical collaboration telehealth platform for healthcare stakeholders, administrators, and providers. Buzz streamlines patient care and coordination, delivers cost savings, enhances staff satisfaction, and has been shown in case studies to bolster Medicare Star Ratings. Buzz offers the simplicity of instant messaging to harness the familiarity of the everyday texting (SMS or iMessage) to get HIPAA-compliant texting combined with powerful features like document sharing, e-signatures, tele-health and AI integration with Skyscape's trusted clinical library for effective collaboration. The result is a fully customizable, HIPAA-secure platform that makes care coordination and patient communication effortless and secure. Healthcare providers can use Buzz on mobile devices or web browsers interchangeably. \*\* Proof Points - Enhanced Patient Satisfaction & Business Outcomes Buzz streamlines administrative tasks, allowing for greater patient volume without increased administrative strain. Patient onboarding becomes seamless, involving simple steps like creating group texts for efficient communication across multiple providers. A testament to Buzz's impact? One home healthcare provider expanded their patient base by 33%, with only a 10% staffing increase in one year. In multiple case studies, the healthcare agency increased the Medicare CMS Star rating - in one case from 2.5 to 5! These ratings reflect heavily on quality of care and patient satisfaction. Buzz enhances both with open lines of communication and real-time case management. With features like BuzzLink, care teams can connect with their patients via secure messages or video or phone calls securely backed by Buzz servers. \*\* Streamlined Paperwork for Staff Buzz incorporates the document workflow, including the annotation and digital signatures, to enable working with Adobe PDF or Microsoft Office documents without leaving the platform. Powerful Group management, referral management, and the real-time coordination of staff members reduce hassles and improve the organization's efficiency. Innovative integration of telephony, video calls, bulk messaging, fax, and email routing to groups and patient communication makes the platform appealing to all staff within an organization. \*\* Integrated Communication Channels In addition to providing intuitive 1:1 and Group channels of communication to share messages, reports, documents, X-rays, audio, videos, and more, Buzz is unique in aggregating all traditional forms of communication like fax, telephony with virtual bi-directional phone and caller ID capability, live video for telehealth, emails, and SMS to offer a unique all-in-one platform. All the information is readily available on the Buzz Platform for instant access. \*\* Perfect EHR Companion Buzz also provides easy, effective bi-directional integration with EHRs (EMRs) such as PointClickCare, Epic, Homecare Homebase, AdvancedMD, and many more. It presents information about patients in a conversational style, making access to vital patient data—medications, progress notes, allergies, immunizations, directives, etc.—a one-touch process. Conversations between providers and families can be seamlessly integrated as notes in the patient record. Buzz doesn't just make healthcare more efficient; it redefines it. With Buzz, your organization can manage additional patients cost-effectively while improving communication among staff and customers. For more information or to access this transformative software, visit https://buzz.skyscape.com. Explore the future of healthcare with Buzz. **Average Rating:** 4.9/5.0 **Total Reviews:** 89 **How Do G2 Users Rate Buzz Medical Messenger?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Buzz Medical Messenger?** - **Seller:** [Skyscape®](https://www.g2.com/sellers/skyscape) - **Company Website:** https://buzz.skyscape.com/ - **Year Founded:** 1993 - **HQ Location:** Marlborough, MASSACHUSETTS - **Twitter:** @skyscapeinc (1,832 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/35448 (125 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 64% Small-Business, 27% Mid-Market #### What Are Buzz Medical Messenger's Pros and Cons? **Pros:** - Communication (12 reviews) - Features (8 reviews) - Document Management (7 reviews) - HIPAA Compliance (7 reviews) - Secure Communication (6 reviews) **Cons:** - Limited Features (2 reviews) - Not User-Friendly (2 reviews) - Limited Messaging Features (1 reviews) - Notification Issues (1 reviews) - Poor Usability (1 reviews) ### What Do G2 Reviewers Say About Buzz Medical Messenger? *AI-generated summary from verified user reviews* **Pros:** - Users value the **versatile communication options** of Buzz Medical Messenger, ensuring seamless collaboration and privacy in healthcare. - Users appreciate the **intuitive UI and AI integration** of Buzz Medical Messenger, enhancing productivity and communication. - Users value the **document management capabilities** of Buzz Medical Messenger, appreciating its HIPAA compliance and feature enhancements. - Users value the **HIPAA compliance** of Buzz Medical Messenger, ensuring secure and private communication in healthcare. - Users value the **secure communication** provided by Buzz Medical Messenger, ensuring confidentiality and efficiency in document sharing. **Cons:** - Users note the **limited features** of Buzz Medical Messenger, particularly lacking functionalities in the mobile app. - Users find Buzz Medical Messenger **not user-friendly** , with issues like small fonts and limited mobile functionality affecting ease of use. - Users find **limited messaging features** frustrating, especially for actions like flagging threads that only work on desktop. - Users report **notification issues** with Buzz Medical Messenger, especially with flagging features limited to the desktop version. - Users experience **poor usability** with small fonts and unoptimized fields, affecting the app's functionality on mobile devices. #### What Are Recent G2 Reviews of Buzz Medical Messenger? **"[A Critical Tool for After-Hours Coverage and Clear Urgent Alerts](https://www.g2.com/survey_responses/buzz-medical-messenger-review-13114507)"** **Rating:** 4.5/5.0 stars *— Always Best Care E.* [Read full review](https://www.g2.com/survey_responses/buzz-medical-messenger-review-13114507) --- **"[Still a Great Experience!](https://www.g2.com/survey_responses/buzz-medical-messenger-review-7782113)"** **Rating:** 5.0/5.0 stars *— Manoj R.* [Read full review](https://www.g2.com/survey_responses/buzz-medical-messenger-review-7782113) --- ### 16. [Demandforce](https://www.g2.com/products/demandforce/reviews) Attract. Retain. Grow. Demandforce helps businesses automate front office tasks and streamline communications with an all-in-one solution. From automated appointment reminders to robust reputation management, only Demandforce uniquely combines all the features and functionality a business needs to grow, in one place. For more information, or to see a demo, visit www.demandforce.com. **Average Rating:** 3.4/5.0 **Total Reviews:** 27 **How Do G2 Users Rate Demandforce?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) **Who Is the Company Behind Demandforce?** - **Seller:** [Internet Brands](https://www.g2.com/sellers/internet-brands) - **Year Founded:** 1998 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/internet-brands/ (6,980 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Medical Practice - **Company Size:** 62% Small-Business, 34% Mid-Market #### What Are Demandforce's Pros and Cons? **Pros:** - Communication (2 reviews) - Communication Efficiency (2 reviews) - Appointment Scheduling (1 reviews) - Booking Efficiency (1 reviews) - Feedback Management (1 reviews) **Cons:** - Messaging Issues (2 reviews) - Poor Customer Support (2 reviews) - Scheduling Issues (2 reviews) - Slow Speed (2 reviews) - App Instability (1 reviews) ### What Do G2 Reviewers Say About Demandforce? *AI-generated summary from verified user reviews* **Pros:** - Users value Demandforce's **real-time two-way texting** , enhancing communication and responsiveness with clients efficiently. - Users value Demandforce's **real-time two-way texting** , enhancing communication and responsiveness with clients effectively. - Users value the **easy appointment requests** integrated into their website, enhancing client interaction and satisfaction. - Users value the **booking efficiency** of Demandforce, facilitating seamless appointment requests directly from their websites. - Users value the **integration with Millennium software** , enhancing client communication and feedback collection for service improvement. **Cons:** - Users experience significant **messaging issues** with Demandforce, leading to unreliable client communication and confusion. - Users report **poor customer support** , receiving unhelpful responses while dealing with persistent app glitches and communication issues. - Users experience **scheduling issues** with Demandforce, including unreliable appointment confirmations and frustrating communication glitches. - Users often experience **slow speed** with Demandforce, leading to frustrating delays in communication and appointment confirmations. - Users express frustration with the app's **instability** , citing glitches and delays that hinder effective communication. #### What Are Recent G2 Reviews of Demandforce? **"[Real-Time Two-Way Texting Makes Communication Effortless](https://www.g2.com/survey_responses/demandforce-review-12063833)"** **Rating:** 5.0/5.0 stars *— Laura B.* [Read full review](https://www.g2.com/survey_responses/demandforce-review-12063833) --- **"[Great software ](https://www.g2.com/survey_responses/demandforce-review-3552156)"** **Rating:** 5.0/5.0 stars *— Daniela Bueno B.* [Read full review](https://www.g2.com/survey_responses/demandforce-review-3552156) --- #### What Are G2 Users Discussing About Demandforce? - [What is local demand force com?](https://www.g2.com/discussions/what-is-local-demand-force-com) - [How do I use demandforce?](https://www.g2.com/discussions/how-do-i-use-demandforce) - [What does Demandforce do?](https://www.g2.com/discussions/what-does-demandforce-do) ### 17. [Luma Health](https://www.g2.com/products/luma-health/reviews) Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients. **Average Rating:** 4.8/5.0 **Total Reviews:** 81 **How Do G2 Users Rate Luma Health?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.9/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.7/10 (Category avg: 9.1/10) **Who Is the Company Behind Luma Health?** - **Seller:** [Luma Health](https://www.g2.com/sellers/luma-health) - **Year Founded:** 2015 - **HQ Location:** San Mateo, California - **Twitter:** @lumahealthhq (686 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6403362/ (198 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 57% Mid-Market, 38% Small-Business #### What Are Luma Health's Pros and Cons? **Pros:** - Automation (1 reviews) - Communication (1 reviews) - Comprehensive Features (1 reviews) - Customer Communication (1 reviews) - Customer Support (1 reviews) **Cons:** - Complex Interface (1 reviews) - Data Management (1 reviews) - Incomplete Data (1 reviews) - Not User-Friendly (1 reviews) - System Complexity (1 reviews) ### What Do G2 Reviewers Say About Luma Health? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation features** of Luma Health, enhancing patient engagement while minimizing the need for human intervention. - Users value the **easy communication** with patients, facilitating quick and effective replies. - Users appreciate the **comprehensive features** of Luma Health, enhancing patient engagement and streamlining operational efficiency. - Users appreciate the **easy communication** with patients, enabling seamless text exchanges and quick responses. - Users value the **outstanding customer support** of Luma Health, appreciating the team's brilliance and compassion in problem-solving. **Cons:** - Users find the **complex interface** of Luma Health challenging, needing prior knowledge of products for effective use. - Users face challenges with **data management** in Luma, often stemming from inaccurate or incomplete system-level data. - Users report that **incomplete data** often leads to issues with Luma's functionality, affecting overall user experience. - Users find Luma Health **not user-friendly** due to its complexity and the need for product familiarity to navigate successfully. - Users find Luma Health's **system complexity** challenging, needing prior knowledge for effective use and data management. #### What Are Recent G2 Reviews of Luma Health? **"[Luma Leads The Way](https://www.g2.com/survey_responses/luma-health-review-9733505)"** **Rating:** 4.5/5.0 stars *— Vonda M.* [Read full review](https://www.g2.com/survey_responses/luma-health-review-9733505) --- **"[Effortless Patient Communication Made Easy](https://www.g2.com/survey_responses/luma-health-review-11980167)"** **Rating:** 5.0/5.0 stars *— Stephanie S.* [Read full review](https://www.g2.com/survey_responses/luma-health-review-11980167) --- #### What Are G2 Users Discussing About Luma Health? - [What is patient engagement platform?](https://www.g2.com/discussions/what-is-patient-engagement-platform) - 1 comment - [How do you use Luma health?](https://www.g2.com/discussions/how-do-you-use-luma-health) - 1 comment - [Is Luma Health legitimate?](https://www.g2.com/discussions/is-luma-health-legitimate) - [What does Luma Health do?](https://www.g2.com/discussions/what-does-luma-health-do) ### 18. [symplr Clinical Communications](https://www.g2.com/products/symplr-clinical-communications/reviews) Empowering Clinicians with Seamless Communication Founded by clinicians for clinicians, symplr Clinical Communications (formerly Halo Health) is designed for the unique role-based nature of healthcare collaboration – multiple specialized roles and constant rotation in and out of those roles. Tailored for health systems, ambulatory care, and long-term post-acute care organizations, this cloud-based solution combines HIPAA-compliant texting, role-based messaging, on-call scheduling, VoIP calling, critical alerts, and care team coordination—all in one easy-to-use platform. Streamlined Workflows for Better Patient Outcomes A single, unified mobile platform for all messaging, calls, critical results, alerts and on-call schedules increases clinician efficiency • Reduce alert and information fatigue through instant routing of critical information • Improve critical care team mobilization for STEMI, Code Blue, Stroke, and Sepsis • Eliminate wasted time nurses spend on non-clinical activities • Improve admission/discharge processes to increase patient throughput • Ensure a consistent patient and clinician experience across sites • Improve coordination of patient care teams • Eliminate interruptions to off-duty physicians symplr Clinical Communications bridges the gap between secure messaging and efficient workflows, ensuring time-sensitive information gets to the right person or team, exactly when it’s needed. By enhancing clinical collaboration and simplifying communication, the app empowers care teams to focus on what matters most: delivering exceptional patient care. Key Features for Smarter Clinical Communication: • Secure Messaging: HIPAA-compliant texting, emailing, and messaging to protect patient data. • VoIP Integration: Built-in voice capabilities for seamless communication. • Group Collaboration: Simplifies teamwork across departments and locations. • Cross-Department Communication: Enables care teams to stay connected across units. • Critical Alerts and Notifications: Delivers urgent information to the right person instantly. Comprehensive Platform Capabilities: • EMR/EHR Integration: Works with existing healthcare systems to streamline workflows. • On-Call Scheduling Integration: Ensures providers are accessible when needed. • Downtime Resilience: Maintains communication functionality during outages. • Enhanced Security: Built to meet the most rigorous HIPAA compliance standards. • Workflow Enhancement: Drives clinical efficiency with streamlined processes. Operational Excellence to Enhance Outcomes: • Analytics and Reporting: Delivers insights into communication patterns to optimize performance. • Messaging Security: Protects sensitive information with advanced encryption and compliance. • Correspondence Variety: Supports diverse communication methods tailored to healthcare needs. **Average Rating:** 4.5/5.0 **Total Reviews:** 144 **How Do G2 Users Rate symplr Clinical Communications?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.6/10 (Category avg: 9.1/10) **Who Is the Company Behind symplr Clinical Communications?** - **Seller:** [symplr](https://www.g2.com/sellers/symplr) - **Company Website:** https://www.symplr.com - **Year Founded:** 2006 - **HQ Location:** Houston, Texas - **Twitter:** @symplr (910 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/symplr/ (1,874 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Physician - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 50% Enterprise, 37% Mid-Market #### What Are symplr Clinical Communications's Pros and Cons? **Pros:** - Communication (2 reviews) - Efficiency (2 reviews) **Cons:** - Inconvenience (1 reviews) ### What Do G2 Reviewers Say About symplr Clinical Communications? *AI-generated summary from verified user reviews* **Pros:** - Users find that symplr Clinical Communications enhances **staff communication and coordination** , facilitating efficient access to resources and colleagues. - Users value the **efficiency in communication** provided by symplr Clinical Communications, enhancing coordination and access to resources. **Cons:** - Users express concern about the **inconvenience of constant reachability** , affecting work-life balance for some staff members. #### What Are Recent G2 Reviews of symplr Clinical Communications? **"[Communication is key](https://www.g2.com/survey_responses/symplr-clinical-communications-review-10509581)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/symplr-clinical-communications-review-10509581) --- **"[Efficient](https://www.g2.com/survey_responses/symplr-clinical-communications-review-11385001)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/symplr-clinical-communications-review-11385001) --- #### What Are G2 Users Discussing About symplr Clinical Communications? - [What is symplr Clinical Communications used for?](https://www.g2.com/discussions/what-is-symplr-clinical-communications-used-for) ### 19. [Solutionreach](https://www.g2.com/products/solutionreach/reviews) Accelerate your revenue cycle with a unified, customizable patient messaging solution that streamlines the patient journey from first appointment to final payment. Solutionreach is the easy-to-use communications solution that helps build personalized patient relationships, improves care outcomes, optimizes staff time, and drives revenue We transform your patient communications while integrating seamlessly into existing operations. For 24 years, Solutionreach has kept offices running smoothly daily by growing revenue, and reducing no-shows for healthcare customers of all sizes with our industry-leading platform and service reliability. To learn how to get happier patients and staff with Solutionreach, visit www.solutionreach.com. **Average Rating:** 4.3/5.0 **Total Reviews:** 167 **How Do G2 Users Rate Solutionreach?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 8.8/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 8.9/10 (Category avg: 9.1/10) **Who Is the Company Behind Solutionreach?** - **Seller:** [Solutionreach](https://www.g2.com/sellers/solutionreach) - **Year Founded:** 2000 - **HQ Location:** Lehi, UT - **Twitter:** @solutionreach (1,828 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2326749/ (309 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 88% Small-Business, 9% Mid-Market #### What Are Solutionreach's Pros and Cons? **Pros:** - Appointment Scheduling (1 reviews) - Client Management (1 reviews) - Communication (1 reviews) - Communication Ease (1 reviews) - Communication Efficiency (1 reviews) **Cons:** - Frequent Updates (1 reviews) - Inconvenience (1 reviews) - Inefficient Updates (1 reviews) - Payment Issues (1 reviews) - Update Issues (1 reviews) ### What Do G2 Reviewers Say About Solutionreach? *AI-generated summary from verified user reviews* **Pros:** - Users value the **streamlined appointment scheduling** with Solutionreach, enhancing communication and user satisfaction for staff and patients. - Users value the **streamlined patient communication** with Solutionreach, making scheduling effortless for both staff and patients. - Users value the **efficient communication** capabilities of Solutionreach, ensuring quick and easy updates for all customers. - Users find **communication easy** with Solutionreach, allowing quick updates to reach customers efficiently. - Users value the **communication efficiency** of Solutionreach, finding it quick to send updates to customers. **Cons:** - Users are frustrated by **frequent updates** that change the functionality of Conversations, leading to a less seamless experience. - Users find the **browser dependency inconvenient** , as it complicates usage and leads to accidental closures. - Users find the **inefficient updates** frustrating, as it complicates the user experience with unnecessary browser requirements. - Users desire a **pay per use payments option** for greater flexibility with Solutionreach billing. - Users are frustrated with the **update issues** in Solutionreach, particularly the unintended browser opening of Conversations. #### What Are Recent G2 Reviews of Solutionreach? **"[Easy Texting for Payments, Reviews, and Paperwork](https://www.g2.com/survey_responses/solutionreach-review-12625716)"** **Rating:** 5.0/5.0 stars *— Kelsey H.* [Read full review](https://www.g2.com/survey_responses/solutionreach-review-12625716) --- **"[Great Partner!](https://www.g2.com/survey_responses/solutionreach-review-12439031)"** **Rating:** 5.0/5.0 stars *— Betsy C.* [Read full review](https://www.g2.com/survey_responses/solutionreach-review-12439031) --- #### What Are G2 Users Discussing About Solutionreach? - [What is Solutionreach used for?](https://www.g2.com/discussions/solutionreach-what-is-solutionreach-used-for) - [What is Solutionreach used for?](https://www.g2.com/discussions/what-is-solutionreach-used-for) ### 20. [eFax Online Fax Service](https://www.g2.com/products/efax-online-fax-service/reviews) eFax is a leading online cloud fax service that enables users to send and receive faxes using the Internet instead of a phone line. Handle all your fax communications conveniently rom your desktop or mobile device. No fax machine required! eFax has revolutionized how businesses manage their faxing needs, offering the utmost in convenience and secure faxing capabilities. eFax offers: - Dedicated local or toll-free fax numbers. - Scalable online fax solution - Easy setup. - HIPAA-compliant fax options to ensure data security and compliance. - Seamless integration with Enterprise API for streamlined workflows. - HITRUST-CSF certified enterprise fax options, providing peace of mind for sensitive information transmission. - User-friendly iOS/Android mobile and desktop apps for convenient management of online fax communications. - Global faxing capabilities to 200 countries, enabling businesses to connect with clients worldwide. Whether you're an enterprise business, or a small office or personal fax user, eFax has a plan for you. Sign up today at www.efax.com. For enterprise fax and HIPAA-compliant options, call 1 (888) 532-9265 for a personalized quote. **Average Rating:** 4.4/5.0 **Total Reviews:** 198 **How Do G2 Users Rate eFax Online Fax Service?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 8.7/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.4/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 8.9/10 (Category avg: 9.1/10) **Who Is the Company Behind eFax Online Fax Service?** - **Seller:** [Consensus Cloud Solutions](https://www.g2.com/sellers/consensus-cloud-solutions) - **Company Website:** https://www.consensus.com/ - **Year Founded:** 1995 - **HQ Location:** Los Angeles, CA - **Twitter:** @ConsensusCS (1,288 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/consensus-cloud-solutions/ (467 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 72% Small-Business, 20% Mid-Market #### What Are eFax Online Fax Service's Pros and Cons? **Pros:** - Ease of Use (51 reviews) - Faxing Services (42 reviews) - Fax Services (32 reviews) - Easy Access (18 reviews) - Convenience (14 reviews) **Cons:** - Fax Issues (37 reviews) - Slow Performance (5 reviews) - Technical Issues (5 reviews) - Connection Issues (4 reviews) - Expensive (4 reviews) ### What Do G2 Reviewers Say About eFax Online Fax Service? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of eFax Online Fax Service, making faxing tasks simple and efficient. - Users value the **quick and easy online fax capabilities** of eFax, enhancing productivity and communication efficiency. - Users value the **convenience and reliability** of eFax, allowing easy faxing from anywhere at great rates. - Users value the **easy access** of eFax, allowing them to manage faxes effortlessly from anywhere, anytime. - Users value the **convenience** of eFax, allowing easy faxing from anywhere without the need for a machine. **Cons:** - Users feel that **fax issues** arise from slow delivery and limited access to certain basic features without extra payment. - Users find the **slow performance** frustrating, particularly due to delays in loading and sending faxes. - Users frequently face **technical issues** with eFax, including reliability problems and occasional loss of faxes. - Users often face **connection issues** with eFax, as faxes frequently fail to go through or require multiple resends. - Users find the **pricing expensive** , particularly when compared to more affordable alternatives and limited plan options. #### What Are Recent G2 Reviews of eFax Online Fax Service? **"[eFax simplifies secure, professional, remote-friendly faxing with AI-powered efficient](https://www.g2.com/survey_responses/efax-online-fax-service-review-12830157)"** **Rating:** 5.0/5.0 stars *— Ruby Ann G.* [Read full review](https://www.g2.com/survey_responses/efax-online-fax-service-review-12830157) --- **"[Essential, Time-Saving Fax Solution](https://www.g2.com/survey_responses/efax-online-fax-service-review-13022756)"** **Rating:** 5.0/5.0 stars *— Your Future N.* [Read full review](https://www.g2.com/survey_responses/efax-online-fax-service-review-13022756) --- ### 21. [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) Tebra is an all-in-one EHR and practice management platform designed for independent healthcare practices. The platform includes certified electronic health records, clinical charting, electronic prescribing, lab ordering, scheduling, billing, and claims management, telehealth, and patient engagement tools within a single, integrated system. Rather than relying on disconnected add-ons, Tebra provides native workflows that support care delivery, operations, and patient experience in one platform. The solution is purpose-built to help small and mid-sized practices improve efficiency, reduce administrative complexity, and manage day-to-day operations within one system. **Average Rating:** 4.1/5.0 **Total Reviews:** 255 **How Do G2 Users Rate Tebra (previously Kareo + PatientPop)?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 8.5/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 8.3/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 8.8/10 (Category avg: 9.1/10) **Who Is the Company Behind Tebra (previously Kareo + PatientPop)?** - **Seller:** [Tebra](https://www.g2.com/sellers/tebra) - **Company Website:** https://www.tebra.com/ - **HQ Location:** Corona del Mar, US - **Twitter:** @TebraOfficial (11,001 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tebra/ (1,054 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Office Manager - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 86% Small-Business, 11% Mid-Market #### What Are Tebra (previously Kareo + PatientPop)'s Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Customer Support (4 reviews) - Efficiency (4 reviews) - Features (4 reviews) - Customizability (3 reviews) **Cons:** - Limited Features (5 reviews) - Inadequate Reporting (4 reviews) - Inefficiency (4 reviews) - Billing Issues (3 reviews) - Inefficient Reporting (3 reviews) ### What Do G2 Reviewers Say About Tebra (previously Kareo + PatientPop)? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Tebra, highlighting ease of use and simple setup. - Users praise the **responsive customer support** of Tebra, appreciating quick resolutions and personal assistance via video chat. - Users value Tebra's **efficiency** in managing tasks and claims seamlessly, enhancing productivity and user experience significantly. - Users appreciate the **user-friendly app and AI note feature** , enhancing convenience and efficiency in healthcare management. - Users appreciate the **customizability** of Tebra, benefiting from multiple templates and easy report generation. **Cons:** - Users find the **limited features** of Tebra hinder their efficiency, especially regarding sorting and billing capabilities. - Users face **inadequate reporting** issues, requiring manual data manipulation and experiencing duplicate reports and refresh problems. - Users find the **inefficiency** of Tebra due to excessive clicking and lengthy report generation processes frustrating. - Users experience **billing issues** that hinder workflow, including slow claims, limited changes post-billing, and incorrect patient coupons. - Users find Tebra's reporting to be **inefficient** , often requiring manual data exports to meet their needs. #### What Are Recent G2 Reviews of Tebra (previously Kareo + PatientPop)? **"[Easy Charge Capture for Accurate Coding](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-12731619)"** **Rating:** 5.0/5.0 stars *— Belinda C.* [Read full review](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-12731619) --- **"[Easy to use!](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-7710720)"** **Rating:** 5.0/5.0 stars *— Dawn P.* [Read full review](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-7710720) --- #### What Are G2 Users Discussing About Tebra (previously Kareo + PatientPop)? - [How much is PatientPop monthly?](https://www.g2.com/discussions/how-much-is-patientpop-monthly) - [Is kareo a clearinghouse?](https://www.g2.com/discussions/is-kareo-a-clearinghouse) - 1 comment - [Is PatientPop a CRM?](https://www.g2.com/discussions/is-patientpop-a-crm) - [How much does kareo cost?](https://www.g2.com/discussions/how-much-does-kareo-cost) - 1 comment - [How is PatientPop different?](https://www.g2.com/discussions/how-is-patientpop-different) ### 22. [LuxSci](https://www.g2.com/products/luxsci/reviews) LuxSci provides HIPAA-compliant email and secure digital communication solutions for organizations that send sensitive healthcare data at scale. The platform is designed for high deliverability, automated encryption, and compliance across transactional email, user communications, and customer outreach. • Secure High Volume: HIPAA-compliant transactional and application email delivered at scale via API or SMTP. • Secure Marketing: HIPAA-compliant email marketing and outreach campaigns with encryption and workflow automation. • Secure Gateway: Automatic, policy-based encryption for outbound email from Microsoft 365, Google Workspace, and on-premises systems. • Secure Forms: Encrypted web forms for collecting and routing PHI and other sensitive data. • Secure Email Hosting: Secure, compliant email hosting for organizations that require full control and auditability. LuxSci is used by healthcare providers, digital health companies, and regulated organizations that need secure communications without sacrificing deliverability or usability. **Average Rating:** 4.7/5.0 **Total Reviews:** 83 **How Do G2 Users Rate LuxSci?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.7/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.7/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind LuxSci?** - **Seller:** [LuxSci](https://www.g2.com/sellers/luxsci) - **Company Website:** https://luxsci.com - **Year Founded:** 1999 - **HQ Location:** Boston, MA - **Twitter:** @LuxSci (680 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/luxsci/ (45 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Mental Health Care, Hospital & Health Care - **Company Size:** 77% Small-Business, 19% Mid-Market #### What Are LuxSci's Pros and Cons? **Pros:** - Customer Support (21 reviews) - Security (12 reviews) - Ease of Use (11 reviews) - HIPAA Compliance (10 reviews) - Reliability (8 reviews) **Cons:** - Email Issues (5 reviews) - Not User-Friendly (5 reviews) - UX Improvement (5 reviews) - Limited Features (4 reviews) - Missing Features (4 reviews) ### What Do G2 Reviewers Say About LuxSci? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive customer support** of LuxSci, always updating needs promptly and efficiently. - Users appreciate the **high level of security** provided by LuxSci, ensuring safe and encrypted communications. - Users admire the **ease of use** in LuxSci, benefiting from a secure and intuitive setup experience. - Users appreciate the **robust HIPAA compliance** of LuxSci, ensuring secure and confidential email communication for their businesses. - Users value the **reliability** of LuxSci, consistently providing secure and compliant email services with excellent support. **Cons:** - Users face **email filtering and integration issues** with LuxSci, leading to missed messages and setup difficulties. - Users find LuxSci's interface **not user-friendly** , facing challenges in administration without IT expertise. - Users find the **interface lacking user-friendliness** , often preferring more modern email service layouts. - Users note the **limited features** of LuxSci, particularly lacking communication tools and web app functionality. - Users experience **missing features** in LuxSci, affecting email filtering, integration, and custom requests implementation. #### What Are Recent G2 Reviews of LuxSci? **"[Great E-Mail and Website System](https://www.g2.com/survey_responses/luxsci-review-7054970)"** **Rating:** 5.0/5.0 stars *— Verified User in Legal Services* [Read full review](https://www.g2.com/survey_responses/luxsci-review-7054970) --- **"[Excellent service for over 25 years.](https://www.g2.com/survey_responses/luxsci-review-4750574)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Services* [Read full review](https://www.g2.com/survey_responses/luxsci-review-4750574) --- #### What Are G2 Users Discussing About LuxSci? - [Is MailHippo free?](https://www.g2.com/discussions/is-mailhippo-free) - [Is email HIPAA compliant?](https://www.g2.com/discussions/is-email-hipaa-compliant) - [How does LuxSci work?](https://www.g2.com/discussions/how-does-luxsci-work) - 3 comments - [What is LuxSci email?](https://www.g2.com/discussions/what-is-luxsci-email) ### 23. [Virtru Secure Share](https://www.g2.com/products/virtru-secure-share/reviews) Virtru Secure Share is a cloud-native secure file transfer solution designed to simplify sharing sensitive documents. Advanced encryption, customizable access controls, and complete data visibility ensure a seamless and secure user experience. Users maintain full control over their data, with the ability to revoke access at any time—providing peace of mind when sharing sensitive information such as intellectual property, personally identifiable information (PII), personal healthcare information (PHI), and other regulated data. Accessible via any web browser or integrated with popular business applications like Google Drive, Zendesk, and Confluence, Virtru Secure Share delivers robust file protection wherever your files are shared. **Average Rating:** 4.3/5.0 **Total Reviews:** 119 **How Do G2 Users Rate Virtru Secure Share?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 8.9/10 (Category avg: 9.0/10) - **Clinical Communication - HIPAA Compliance:** 8.8/10 (Category avg: 9.1/10) **Who Is the Company Behind Virtru Secure Share?** - **Seller:** [Virtru](https://www.g2.com/sellers/virtru) - **Company Website:** https://virtru.com - **Year Founded:** 2012 - **HQ Location:** Washington, DC - **Twitter:** @virtruprivacy (1,790 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/virtru/ (259 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Financial Services - **Company Size:** 43% Mid-Market, 33% Small-Business #### What Are Virtru Secure Share's Pros and Cons? **Pros:** - Security (66 reviews) - Ease of Use (62 reviews) - Secure Sharing (51 reviews) - File Sharing (40 reviews) - Data Security (29 reviews) **Cons:** - Access Limitations (21 reviews) - Email Issues (20 reviews) - Not User-Friendly (14 reviews) - Email Encryption Issues (13 reviews) - Access Issues (12 reviews) ### What Do G2 Reviewers Say About Virtru Secure Share? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **strong security and control** offered by Virtru Secure Share, ensuring safe and traceable sharing. - Users praise the **ease of use** of Virtru Secure Share, enjoying its intuitive interface and quick setup process. - Users love that Virtru Secure Share offers **secured sharing** experiences for both large files and sensitive information. - Users value the **secured file sharing experience** of Virtru Secure Share, finding it easy and efficient for large files. - Users appreciate the **data security** of Virtru Secure Share, confidently sharing confidential information with enhanced protection. **Cons:** - Users face **access limitations** with Virtru Secure Share, complicating document sharing and communication with recipients. - Users often experience **email issues** with slow loading times and delivery failures, particularly with Google accounts. - Users find Virtru Secure Share's interface **not user-friendly** , leading to confusion during setup and message access. - Users experience **email encryption issues** , facing challenges with reactivation, aliases, and a complicated user interface. - Users often face **access issues** with shared documents, leading to communication difficulties and confusion for recipients. #### What Are Recent G2 Reviews of Virtru Secure Share? **"[KEEP CHILDREN SAFE WITH VIRTRU](https://www.g2.com/survey_responses/virtru-secure-share-review-12641064)"** **Rating:** 5.0/5.0 stars *— David H.* [Read full review](https://www.g2.com/survey_responses/virtru-secure-share-review-12641064) --- **"[Fast, Secure Sharing of Confidential Information Made Easy with Virtru](https://www.g2.com/survey_responses/virtru-secure-share-review-13042281)"** **Rating:** 4.5/5.0 stars *— Katrina B.* [Read full review](https://www.g2.com/survey_responses/virtru-secure-share-review-13042281) --- ### 24. [Intiveo](https://www.g2.com/products/intiveo/reviews) Intiveo's patient engagement software is designed to empower dental practices to enhance the patient experience. We facilitate open communication, reduce no-shows and cancellations, boost staff productivity, and increase revenue growth. Our platform improves patient engagement and loyalty through two-way chat, recall reminders, quality improvement surveys, and online review management tools. With comprehensive integrations across major PMS systems, Intiveo streamlines front-office workflows, centralizing patient engagement and communication management. Our dedicated team of experts offers personalized onboarding and ongoing support for seamless launch and scalability as your practice grows. Intiveo serves over 15,000 dental practices across North America, helping them improve their patients’ experience, streamline operations, and drive revenue growth while improving staff morale. Experience the Intiveo advantage – where dental practices flourish, and patients look forward to their visits with confidence and clarity. **Average Rating:** 4.8/5.0 **Total Reviews:** 31 **How Do G2 Users Rate Intiveo?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Intiveo?** - **Seller:** [Intiveo](https://www.g2.com/sellers/intiveo) - **Year Founded:** 2010 - **HQ Location:** Vancouver, CA - **Twitter:** @Intiveo (183 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2642067/ (60 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 84% Small-Business, 13% Mid-Market #### What Are Intiveo's Pros and Cons? **Pros:** - Ease of Use (1 reviews) **Cons:** - Long Waiting Time (1 reviews) - Poor Call Functionality (1 reviews) - Unreliable Communication (1 reviews) ### What Do G2 Reviewers Say About Intiveo? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Intiveo, allowing them to achieve quick and precise results effortlessly. **Cons:** - Users find the **long waiting time** until 7am to access voicemails frustrating and inconvenient. - Users are frustrated with the **poor call functionality** , making it difficult to check voice mails promptly. - Users express frustration over **unreliable communication** due to delayed access to voicemails until 7am. #### What Are Recent G2 Reviews of Intiveo? **"[Streamlined Patient Management, Exceptional Experience](https://www.g2.com/survey_responses/intiveo-review-9922852)"** **Rating:** 4.0/5.0 stars *— Dr. Hamza T.* [Read full review](https://www.g2.com/survey_responses/intiveo-review-9922852) --- **"[Very reliable and 100 %accurate when it come to verify cancel apts. love it.](https://www.g2.com/survey_responses/intiveo-review-7448524)"** **Rating:** 5.0/5.0 stars *— Verified User in Alternative Dispute Resolution* [Read full review](https://www.g2.com/survey_responses/intiveo-review-7448524) --- ### 25. [Relatient](https://www.g2.com/products/relatient/reviews) At Relatient, we believe that the key to better health is better access. Better access lies at the intersection of scheduling and communication. Our Dash® platform combines best in KLAS patient self-scheduling and centralized scheduling with modern two-way patient communication tools to provide better access for patients, better utilization for providers, and better outcomes for all. For more information or to schedule a demo, visit www.relatient.com. **Average Rating:** 4.8/5.0 **Total Reviews:** 26 **How Do G2 Users Rate Relatient?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.2/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.2/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.5/10 (Category avg: 9.1/10) **Who Is the Company Behind Relatient?** - **Seller:** [Relatient](https://www.g2.com/sellers/relatient) - **Year Founded:** 2012 - **HQ Location:** Franklin, TN - **Twitter:** @Relatient (1,110 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3217952/ (211 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 52% Small-Business, 41% Mid-Market #### What Are Recent G2 Reviews of Relatient? **"[Excellent and responsive vendor](https://www.g2.com/survey_responses/relatient-review-4928875)"** **Rating:** 5.0/5.0 stars *— Rodolfo G.* [Read full review](https://www.g2.com/survey_responses/relatient-review-4928875) --- **"[Easy to work with and very adaptable.](https://www.g2.com/survey_responses/relatient-review-3577517)"** **Rating:** 5.0/5.0 stars *— Monique C.* [Read full review](https://www.g2.com/survey_responses/relatient-review-3577517) --- #### What Are G2 Users Discussing About Relatient? - [What does Relatient do?](https://www.g2.com/discussions/what-does-relatient-do) - [What is patient engagement?](https://www.g2.com/discussions/what-is-patient-engagement) - [What are patient engagement platforms?](https://www.g2.com/discussions/what-are-patient-engagement-platforms) - [Who is Relatient net?](https://www.g2.com/discussions/who-is-relatient-net) ## What Is HIPAA Compliant Messaging Software? [Health Care Software](https://www.g2.com/categories/health-care) ## What Software Categories Are Similar to HIPAA Compliant Messaging Software? - [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling) - [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management) - [Clinical Communication and Collaboration Software](https://www.g2.com/categories/clinical-communication-and-collaboration) - [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm) - [Telemedicine Software](https://www.g2.com/categories/telemedicine) - [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) - [Patient Intake Software](https://www.g2.com/categories/patient-intake) --- ## How Do You Choose the Right HIPAA Compliant Messaging Software? ### What You Should Know About HIPAA Compliant Messaging Software ### What is HIPAA Compliant Messaging Software? Health Insurance Portability and Accountability Act (HIPAA) compliant messaging software enables hospitals, health care organizations, and associated businesses to securely communicate with patients and share electronic protected health information (ePHI) with authorized users. HIPAA compliant messaging software helps medical practices and hospitals comply with HIPAA and other industry regulations, streamline staff communications, reduce patient no-shows, cut down on phone calls, and optimize their workflow. HIPAA compliant messaging solutions are modeled after similar instant messaging, [email software](https://www.g2.com/categories/email), and texting applications that are familiar to consumers. The key features of this software include text-based messaging and securing messages in accordance with HIPAA regulations. Many secure messaging solutions exist and have been utilized in the medical industry to communicate with patients. However, security does not necessarily guarantee regulation compliance. HIPAA compliant messaging solutions guarantee that regulations are met and provide health care professionals with an intuitive tool to seamlessly share information and communicate with patients. HIPAA compliant messaging software is similar to clinical communication and collaboration software when used internally between medical staff. However, the majority of HIPAA compliant messaging applications and tools are used between patients and health care teams to improve patients’ experiences with health care. HIPAA compliant messaging software ensures hospitals, practices, and health care providers do not compromise sensitive medical information. #### What Types of HIPAA Compliant Messaging Software Exist? While much discussion revolves around text-based HIPAA compliant messaging, vendors also offer solutions that encrypt and secure emails, video conferencing tools, chatbots, and help desk tools. **SMS or texting** HIPAA compliant text messaging providers add one more level of security and compliance to non-HIPAA compliant, secure text messaging solutions. **Email** HIPAA compliant email providers encrypt all outgoing emails to ensure the confidentiality of PHI. All HIPAA compliant email solutions support outbound emails and some support inbound replies as well. **Telemedicine** HIPAA guidelines mandate any system or method used for telemedicine or virtual consultations cannot be communicated via unsecured channels like Skype. Organizations and practitioners can utilize a vendor-specific HIPAA compliant video service or implement HIPAA compliant solutions that offer secure video or audio conferencing. **Help desk or chatbot** Chatbots can even be equipped to encrypt and ensure HIPAA compliance for health care organizations. Generally, HIPAA compliant chatbot software redirects communication from a messaging platform like Facebook Messenger or Twitter to a HIPAA compliant chat.  ### What are the Common Features of HIPAA Compliant Messaging Software? Standard HIPAA compliant messaging features include support for instant messaging and secure file transferring. Support for specific software integration, group messaging, message archiving, and message search can help buyers distinguish between different software offerings. The following are some core features within HIPAA compliant messaging software that can help health care professionals communicate with their patients while maintaining HIPAA compliance: **Two-way messaging:** All HIPAA compliant messaging solutions support two-way instant messaging, both internally and externally. Instant messaging can happen via SMS texting, email, or chatbot. Two-way messaging reduces phone tag, missed calls, and voicemails. HIPAA compliant texting is a key component of HIPAA compliant messaging solutions. Text-based communication makes it easier for patients to communicate with their providers in real time. Some solutions allow providers to automate secure texting to streamline communication with their patients.  **File sharing:** HIPAA compliant messaging solutions allow for file sharing between provider and patient. This is particularly useful when a provider wants to send lab results or another type of document so the patient can see the document in full.  **Centralized user administration:** HIPAA compliant messaging solutions provide a central location for administrators to manage users. Authentication measurements ensure that messages are sent and received by the exact person that should have access to those messages. HIPAA compliant messaging solutions allow users to manage and access these settings to ensure no authorized users can compromise the security of the solutions. **Message encryption** : HIPAA compliant messaging solutions must encrypt messages during message delivery transit. More comprehensive encryption functionality can include the encryption of an organization’s directory and redirect to a secure web portal and proprietary practice information. Some HIPAA compliant messaging software contains additional features:  **BYOD support:** Many hospitals and medical practices support bring-your-own-device (BYOD) practices. HIPAA compliant messaging solutions can be loaded onto personal devices, ultimately saving a health care organization from spending too much money on expensive hardware and equipment. **Cloud storage app integration:** HIPAA compliant messaging solutions that can integrate with cloud storage applications further simplify the sharing and filing of patient information between sender and recipient. **Electronic health record (EHR) integration:** HIPAA compliant messaging solutions that integrate with EHRs or electronic medical records (EMRs) make it easier for health care organizations to access patient data records and sync patient data updates when necessary. **Message lifespan management:** Beyond encrypting and securing text-based communication, HIPAA compliant messaging solutions must provide users with recall, lifespan, archiving, and remote deletion functionality. Another level of convenience that HIPAA compliance solutions provide is the ability to confirm that messages are delivered. Other features of HIPAA compliant messaging software: [Compound Capabilities](https://www.g2.com/categories/hipaa-compliant-messaging/f/compound), [Point Solution Capabilities](https://www.g2.com/categories/hipaa-compliant-messaging/f/point-solution). ### What are the Benefits of HIPAA Compliant Messaging Software? Health care organizations and institutions are subject to HIPAA compliance. HIPAA compliant messaging software enables hospitals and practices to improve their communication practices with patients. Medical professionals can leverage text messaging technology and combat data hacking and cybersecurity issues by sending encrypted emails with HIPAA compliant messaging software. These tools support workflow, cost efficiency, compliance, and overall security for any health care organization. HIPAA compliant software provides medical professionals and staff a simple alternative to other clinical communication and collaboration solutions. Users implement HIPAA compliant software to communicate with each other in addition to communicating with patients. Text-based HIPAA compliant messaging software is especially helpful during emergencies, both internally and externally; texting significantly cuts down on the amount of time it takes to relay a clear message. Communication breakdowns are avoided, coordination is improved, readmissions and insurance verification are streamlined, and overall patient care is centralized when organizations use messaging solutions that are HIPAA compliant. **Reduction in phone tag** : HIPAA compliant messaging solutions reduce the need for callbacks, voicemails, or misdirected messages. Additionally, HIPAA compliant messaging software provides users with delivery notifications, read receipts, and the ability to immediately archive or erase sensitive, shared patient information. **Increased efficiency and productivity:** Multiple users can participate in the same discussion which streamlines care coordination and enhances productivity. Clinical notes, x-rays, and treatment schedules can be easily shared between staff and health care systems as easily as prescriptions and appointment reminders are shared with patients. **Increased security** : HIPAA compliant messaging software is designed to help health care organizations and institutions adhere to the rules of protected health information (PHI), HIPAA, and other industry-specific regulations. By ensuring compliance, practitioners and medical professionals worry less about breaching and compromising the security of patient data. ### Who Uses HIPAA Compliant Messaging Software? Health care professionals are the main users of HIPAA compliant messaging software; patients do not actually use a portal or special system when they receive encrypted and secure messages. The best HIPAA compliant messaging software creates a seamless experience for patients so that while they are assured their information remains safe, they receive a text or email correspondence from their provider or medical system. **Medical professionals:** Health care professionals, medical staff, pharmacists, health care business associates, Medicaid and Medicare reimbursement specialists all fall under the realm of medical professionals. This includes any type of medical professional that must share or access sensitive patient information while communicating with relevant medical professionals or patients. All medical professionals can leverage HIPAA compliant messaging software to improve their workflow. **Patients** : Patients can receive communication from their provider via text message or email. These text-based communications are routed through a secure and encrypted sharing platform. On this platform, patients can receive updates, notifications, and confirmations for appointments, prescriptions, and procedures. #### Software Related to HIPAA Compliant Messaging Software HIPAA compliant messaging software doesn’t exist in a bubble. The following software types can be used in conjunction with or alongside HIPAA compliant messaging software include: [Clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration) **:** While HIPAA compliant messaging solutions can be leveraged to communicate with fellow medical professionals and patients, clinical communication and collaboration software is still a provider-specific solution. This software coordinates the flow of data between health care professionals to close gaps in patient care. [Patient engagement software](https://www.g2.com/categories/patient-engagement) **:** Patient engagement software provides patients with portals and platforms to monitor their health care progress, optimize payment and appointment scheduling, and communicate with their provider at their convenience. The two-way HIPAA compliant messaging is a version of patient engagement. [Patient scheduling software](https://www.g2.com/categories/patient-scheduling) **:** Patient scheduling software streamlines and simplifies the process of scheduling an appointment with a provider. Notably, the most common use case of HIPAA compliant messaging is reminding patients of upcoming appointments and notifying them when it’s time to schedule a follow up. The biggest benefit of HIPAA compliant messaging software is reducing no-shows and increasing the number of patients that a practitioner sees in a day. [Electronic health record (EHR) software](https://www.g2.com/categories/ehr) **:** HIPAA compliant messaging solutions are patient centric. Everything communicated through these solutions is tied to patient records. Patient records are stored and digitized in EHRs and EMRs. [Mobile device management (MDM) software](https://www.g2.com/categories/mobile-device-management-mdm) **:** If a health care organization offers a BYOD policy, then they will most likely choose a HIPAA compliant messaging solution that supports BYOD practice. HIPAA compliant messaging software that supports BYOD should offer mobile device management capabilities. This allows administrators to have complete access to the messaging app and ensure data is stored in the cloud and not on the actual device. ### Challenges with HIPAA Compliant Messaging Software Software solutions can come with their own set of challenges. The following issues can detract from widespread adoption even after the successful deployment and implementation of a HIPAA compliant messaging solution. **Lack of adoption:** While HIPAA compliant messaging solutions are designed to mimic the user experience of modern messaging solutions, there are still a few barriers to organizational adoption. Some barriers include the time it takes employees to feel comfortable with the platform, user access settings, scalability, and patients’ response. **Cost of setup:** Aside from the price of a HIPAA compliant messaging solution, there may be additional costs for monthly maintenance and security services, or for a vendor or IT support team. Researching all potential costs when deciding which solution to implement is important. **Data breaches:** Data breaches still happen today. While HIPAA compliance messaging solutions equip health care professionals with the tools to adhere to regulation and ease worries about compromising sensitive patient information, organizations must understand that solutions like these are preventative. This means that data breaches are still possible. **Existing methods of communication:**  The benefits of utilizing a text-based HIPAA compliant messaging solution will not immediately impact a health care organization that is fax based. Even organizations that use mobile phones or unified VoIP systems should understand the nuances between different operating system types. Prospective users of HIPAA compliant messaging software should not look at the solution as a magic tool to fix convoluted or inefficient communication workflows. Existing processes and solutions must be considered before a HIPAA compliant messaging tool is deployed throughout an organization. ### Which Companies Should Buy HIPAA Compliant Messaging Software? All health care organizations within the United States who deal with HIPAA-protected patient information should purchase HIPAA compliant messaging solutions.   **Medical practices:** Medical practices, particularly smaller ones, build relationships with their patients. HIPAA compliant messaging solutions are a great way to break down communication barriers between the provider and the patient.  **Hospitals:** Hospitals can benefit from implementing HIPAA compliant messaging software, as these solutions streamline communication with patients. ### How to Buy HIPAA Compliant Messaging Software #### Requirements Gathering (RFI/RFP) for HIPAA Compliant Messaging Software To put together a comprehensive requirement list for a HIPAA compliant messaging solution, the prospective buyer needs to determine a few things. One is whether they’re looking for a point solution that handles only messaging, or if they’re looking for a comprehensive patient engagement solution, of which HIPAA compliant messaging would be one part. Once that’s determined, the buyer should take a look at the various channels through which they’d want to communicate with their patients, as well as the number of patients they would be communicating with. An important part of implementing a HIPAA compliant messaging solution is how well it integrates with an existing tech stack, so prospective buyers should be cognizant of potential solutions’ interoperability.  #### Compare HIPAA Compliant Messaging Software Products **Create a long list** Buyers should remove any products that they know do not meet the basic criteria that they put together during their requirements gathering. They should compile a standardized list of questions based on those requirements to ask vendors during initial conversations.  **Create a short list** Once they have their long list based on vendors that meet their requirements, prospective buyers should send out RFIs and look at the responses to help compile a short list. The buying team should research via every available avenue at this point, looking to research reports, user reviews, and other third party sources to build out their knowledge of the solutions on the short list. **Conduct demos** When conducting demos, the team should ask to see the solutions handle situations typical to their day to day work. For example, buyers must ask the vendor to show how easy it is to upload and send lab results to patients. The selection team should also ask to see the solution handle outlier situations to test the full breadth of functionality of the solution. #### Selection of HIPAA Compliant Messaging Software **Choose a selection team** The actual users of the software should be involved in the conversation (providers, administrators). Whichever team is going to deal with implementation and integration into the existing tech stack should also be involved.  **Negotiation** The price will be an important factor at the negotiation stage. Decision makers from the selection team will have to weigh the cost against the benefits of a streamlined provider-patient communication process.  ### What Does HIPAA Compliant Messaging Software Cost? HIPAA compliant messaging solutions are typically priced per user of the software on a monthly basis. There may be additional costs for any customization or difficult implementations.  #### Return on Investment (ROI) ROI can be measured in several ways for HIPAA compliant messaging software. The primary indicators to look at are reduction in phone tag, reduction in consult wait time, reduction in the average length of patient stay, improved patient satisfaction, and reduction in preventable readmissions. Tracking all of these factors pre- and post-implementation is an excellent way to determine the ROI of the system.  ### HIPAA Compliant Messaging Software Trends Hospitals, individual practitioners, and any type of organization involved in the medical sphere must take HIPAA compliance into consideration. These are some trends that impact the HIPAA compliant messaging space; technology continues to innovate how medical professionals communicate with their patients. **Cloud communication platforms integration:** Although some vendors allow secure video chat within their HIPAA compliant messaging solution, that’s not a standard feature. More vendors are realizing the need for strong integrations with cloud communication platforms and VoIP channels to further secure and ease patient-provider and provider-provider communication. This means that non health care specific messaging applications are grappling with the need to integrate tools that help organizations comply with HIPAA. The normalization of telemedicine and the rising costs of health care encourage organizations to invest in HIPAA compliant messaging solutions that leverage every single communication medium. **HIPAA compliant services:** HIPAA compliant messaging services help organizations understand the complexity of these solutions. They encourage the adoption of these solutions since they reduce the amount of paperwork involved for providers. Additionally, they help clear up any confusion about the solutions. More companies and consultants are appearing that aim to help medical professionals comply with HIPAA and other regulations. **Additional regulation compliance:** GDPR, FERPA, HITECH, and CCPA are all federal regulations. HIPAA is not the only federal regulation that health care organizations and associated businesses must comply with. While solutions exist to specifically help organizations with HIPAA compliance, many are also becoming equipped to handle any kind of governmental regulation that impacts the confidentiality, integrity, and security of protected health information.