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The Top 20 Easiest To Use Help Desk Software

See the top Help Desk Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

EngageBay All-in-One Suite

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

66%

Mid Market

31%

Enterprise

Gladly

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

22%

Mid Market

61%

Enterprise

17%

Sobot Omnichannel Suite

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

40%

Mid Market

36%

Enterprise

24%

Kapture CX

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

27%

Mid Market

58%

Enterprise

15%

Connecteam

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

86%

Mid Market

14%

Enterprise

Atera

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

60%

Mid Market

35%

Enterprise

LiveAgent

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

66%

Mid Market

24%

Enterprise

10%

Kustomer

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

21%

Mid Market

66%

Enterprise

13%

Hiver

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

67%

Mid Market

27%

Enterprise

#10

Front

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.5

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

49%

Mid Market

41%

Enterprise

10%

#11

Freshdesk

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

48%

Mid Market

40%

Enterprise

12%

#12

BoldDesk

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

53%

Mid Market

46%

Enterprise

#13

SysAid

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

11%

Mid Market

60%

Enterprise

29%

#14

Jira Service Management

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

19%

Mid Market

42%

Enterprise

39%

#15

Fin by Intercom

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

58%

Mid Market

37%

Enterprise

#16

Desku.io

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.9

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.2

9.9

Customer Segment Breakdown

Small Business

77%

Mid Market

23%

#17

Zendesk for Customer Service

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.5

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

14%

#18

Pylon

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

86%

Mid Market

14%

#19

Wavity Help and Service Desk

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

19%

Mid Market

72%

Enterprise

#20

Desk365

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

32%

Mid Market

64%

Enterprise