# Best Help Desk Software - Page 31

## How Many Help Desk Software Products Does G2 Track?

**Total Products under this Category:** 510

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Help Desk Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 77,800+ Authentic Reviews
- 510+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Help Desk Software
 ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)

**Sponsored**

### Tremendous

Tremendous Overview Tremendous is the global payouts platform for businesses sending gift cards and money at scale. Trusted by 20,000+ leading organizations, Tremendous has delivered billions of rewards and enables businesses to reach recipients across 200+ countries and regions. From research incentives to marketing and sales rewards to employee recognition programs, the free-to-use platform makes it easy to send thousands of payouts quickly. How Tremendous Works Getting started is simple: add a funding method and place your first order in minutes. Teams can send rewards via bulk upload, integration, or API. Tremendous automates language translation, currency conversion, tracking, and reporting, and includes built-in fraud controls. The result? Teams can focus on the work that matters most while Tremendous handles all the payout details. Gift Card and Payout Options Tremendous offers 2,500+ popular payout options, including gift card options, prepaid cards, monetary payouts, and donations. Teams can choose to offer curated reward options or give recipients the freedom to choose what works best for them. If recipients ever run into redemption issues, the Tremendous support team handles them directly. Pricing Tremendous is free to use with no minimums or subscription fees. Most businesses only spend what they send, while high-volume customers have opportunities to explore discounted pricing to stretch their budgets further. Integrations and Automation Tremendous integrates seamlessly with the tools businesses already use, including Salesforce, HubSpot, Qualtrics, SurveyMonkey, Zapier, and more. Developers can also use our easy-to-implement API to automate reward delivery at scale. Why Organizations Choose Tremendous Tremendous combines an extensive reward catalog, global reach, automation, and best-in-class support in one free-to-use platform. With billions in rewards delivered across millions of payouts, Tremendous is the platform businesses trust to send incentives worldwide.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-02T19%3A21%3A45Z&secure%5Bdisplayable_resource_id%5D=1114&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=118605&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=118605&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Fpage%3D31%26tactic_id%3D3564347&secure%5Btoken%5D=54559ffa6d7d5e80c72ae6ecb9efb813c92de7094962a06863bf7b80dc84c6e6&secure%5Burl%5D=https%3A%2F%2Fwww.tremendous.com%2Fpricing&secure%5Burl_type%5D=custom_url)

### [OASYS](https://www.g2.com/products/oasys/reviews)

OASYS is a cloud-native Business Process Orchestration Platform that automates, streamlines, and connects enterprise operations across departments, built on a no-code architecture for teams that need speed without complexity. The Platform: OASYS unifies four integrated modules in one secure, scalable system: Workflow / Process Automation — drag-and-drop workflow builder, automated approvals, SLA tracking, real-time visibility Helpdesk Automation — automated ticketing, smart routing, first-call resolution, self-service portals Asset Lifecycle Management (ALM) — asset auto-discovery, lifecycle tracking from procurement to retirement e-Signature — secure digital signing embedded in approval and contract flows Proven at Scale: 100,000+ automated processes monthly 50,000+ connected users globally 99.9% system uptime ISO 27001 certified | ITIL compliant Trusted Globally: Enterprises across Sri Lanka, the Philippines, Egypt, Kenya, and Kazakhstan rely on OASYS to replace fragmented legacy systems with a unified digital operations platform. Integrations: Microsoft 365, Microsoft Teams, Jira, HRIS systems, and DIY API integration for custom connectivity. Who It's For: IT, HR, Finance, Procurement, Legal, and CX teams in mid-market and enterprise organisations that are automating CAPEX approvals, employee onboarding, IT change management, legal clearance workflows, and more. Visit www.oasys.global or email sales@oasys.global to request a demo.

#### Who Is the Company Behind OASYS?

- **Seller:** [OASYS](https://www.g2.com/sellers/oasys-45f06a79-7be5-4edf-9367-8dd0d82629cc)
- **Year Founded:** 2009
- **HQ Location:** Colombo, LK
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82c7eed19cce7bf74208697f3b5853f90208da24682430bccf557aac9745b1e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foasysglobal&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [OfficeAmp](https://www.g2.com/products/officeamp/reviews)

OfficeAmp makes it easy for office managers and admins to run an efficient workplace by giving employees a one-stop shop for all of their requests and questions.

#### Who Is the Company Behind OfficeAmp?

- **Seller:** [Anaek](https://www.g2.com/sellers/anaek)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [OFORK](https://www.g2.com/products/ofork/reviews)

OFORK is a help desk and ticketing system for managing support processes, tickets, and customer communication in a simple and flexible way.

#### Who Is the Company Behind OFORK?

- **Seller:** [OFORK](https://www.g2.com/sellers/ofork)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Omnicus](https://www.g2.com/products/omnicus/reviews)

Make the Contact Center Your Competitive Advantage. We provide you with everything you need to manage your omnichannel contact center more efficiently. Because life is too short for bad customer service experiences.

#### Who Is the Company Behind Omnicus?

- **Seller:** [Omnicus](https://www.g2.com/sellers/omnicus)
- **Year Founded:** 2016
- **HQ Location:** Oslo, NO
- **Twitter:** @omnicus\_com  
188 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=46dbb246cb963f29b200bc536fe16f2a44db0b65f9890b94e35a1890fd313412&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10700422&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [OMQ Assist | ChatGPT/GPT-4 Beta-Version](https://www.g2.com/products/omq-assist-chatgpt-gpt-4-beta-version/reviews)

NEW: OMQ releases the first German chatbot based on ChatGPT/GPT-4. The beta version is now available for testing to companies from all industries. OMQ Assist upgrades your ticket system by automatically suggesting precise solutions through a self-learning knowledge base. The processing time of each individual ticket is reduced because of the quick search process and the built-in answering templates. As soon as a ticket is opened, OMQ Assist reads the message automatically. OMQ Artificial Intelligence understands the customer request and proposes matching entries from the knowledge base. In case you want to use a different one than the suggested by OMQ Assist, you can search individual answers with the SmartSeach feature. Just enter a term in the search field and OMQ Assist will display all entries for this search term. The number in the first place indicates how many entries for the term are stored in the knowledge base as a whole. Below is listed which specific entries there are related to the term and how many of them exist. OMQ Assist is also integrated as an API in Freshdesk, Zendesk and Salesforce.

#### Who Is the Company Behind OMQ Assist | ChatGPT/GPT-4 Beta-Version?

- **Seller:** [OMQ](https://www.g2.com/sellers/omq)
- **Year Founded:** 2010
- **HQ Location:** Berlin
- **Twitter:** @OMQ\_AI  
368 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac3e9b45a69642717bb37eaa19951d9f663bbc1fe6b1980b2a6014b534abaa13&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fomq&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

### [Orin](https://www.g2.com/products/orin/reviews)

Orin is the first customer support platform coming with pre-trained AI Agents, for Fintech companies. It gives a single stack of Ticketing, modern Chat widget, Feedback surveys, and Knowledge base along with AI Workers.

#### Who Is the Company Behind Orin?

- **Seller:** [Orin](https://www.g2.com/sellers/orin)
- **Year Founded:** 2025
- **HQ Location:** Palo Alto, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=492001a06d575035bf1cec79f04ab5c22deb124bd6d2440263032d2c46b85ed2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuseorin&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

### [Plain Ticket](https://www.g2.com/products/plain-ticket/reviews)

Cloud-based issue tracking system.

#### Who Is the Company Behind Plain Ticket?

- **Seller:** [Plainticket](https://www.g2.com/sellers/plainticket)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Pool Service Software (PSS)](https://www.g2.com/products/pool-service-software-pss/reviews)

Pool Service Software (PSS) is the operational command center for pool service businesses. It gives owners, office staff, and technicians one place to run routes, schedules, field work, billing, and reporting — with clarity, speed, and control. Built by a software developer alongside a pool professional, PSS is designed around the real problems that slow pool operations down: missed stops, scheduling chaos, technician accountability, and revenue lost to manual billing. Key capabilities: Quick Routes — select an area on the map and build optimized routes in seconds Calendar Heatmap — see workload and technician capacity at a glance, with no overbooking surprises Visit History 2.0 — a full record of every job, photo, chemical reading, and dosage cost per property Intelligent Notifications — real-time alerts for missed stops, completed jobs, and client requests Invoicing & Payments — faster collections, automatic late fees, and fewer missed invoices Reporting & Cost Analytics — decisions based on real numbers, not guesswork PSS integrates with QuickBooks Online, Stripe, LaMotte digital meters, and the Orenda LSI calculator. The result: less manual work, fewer missed jobs, faster payments, and real-time visibility into every route — so pool businesses can grow without the chaos. Built for pool businesses of any size.

#### Who Is the Company Behind Pool Service Software (PSS)?

- **Seller:** [Pool Service Software](https://www.g2.com/sellers/pool-service-software)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d83ca1748b5fb9ac17154e4972cf5ebe48449f5d47e6bb7d70121356c419ac50&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpool-service-software%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Pulsedesk](https://www.g2.com/products/pulsedesk/reviews)

A multichannel helpdesk system for receiving and managing customer requests in a single window with an artificial intelligence module. The system helps to automate and to speed up the processing of customer requests so that it requires minimal time and effort. The helpdesk is easily customizable, so any business can adjust it to its needs. Analytics tools make the work of operators more transparent and efficient.

#### Who Is the Company Behind Pulsedesk?

- **Seller:** [Pulsedesk](https://www.g2.com/sellers/pulsedesk)
- **HQ Location:** West Kensington, GB
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7f1b828f71de3e077ac143b16b90554a6dc2ffac3287a88eb75eda4fed51b39d&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2F85924438%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [Qconic Helpdesk](https://www.g2.com/products/qconic-helpdesk/reviews)

Qconic is a simple, affordable helpdesk app tailored for small and medium-sized businesses. It transforms shared inboxes (like info@yourcompany.com) into an organized ticket system, enriched with AI-assisted features such as smart reply suggestions, sentiment analysis, and summarization. Teams benefit from easy setup, transparent workflows, powerful search and filtering, and fair pricing regardless of user count.

#### Who Is the Company Behind Qconic Helpdesk?

- **Seller:** [Qconic](https://www.g2.com/sellers/qconic)
- **Year Founded:** 2024
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=60085836f35bbda278b0241631857f43ab50c893ee4a6db9c4a4b4f392f198fc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fqconic%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [qManage](https://www.g2.com/products/qmanage/reviews)

qManage is a service desk software built to help you achieve better customer service, while making it easier to organize and manage your phone calls. Our tools give your team the power to track every step of their problem-solving processes, enabling you to share solutions with your customers faster. This web-based system organizes customer service issues, maps their progress, lets you work from anywhere, establishes several different call queues, and captures a comprehensive history of every conversation. Your agents will be able to identify your customers’ pain points and feel equipped to provide unparalleled service.

#### Who Is the Company Behind qManage?

- **Seller:** [London Computer Systems (LCS)](https://www.g2.com/sellers/london-computer-systems-lcs)
- **Year Founded:** 1987
- **HQ Location:** Cincinnati, OH
- **Twitter:** @RentManager  
1,582 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=edb6401e0b32ef8a608f33a32f2ebe505e352217b61e718675e9df1f3f391c92&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F875169%2F&secure%5Burl_type%5D=linkedin_company_website)  
556 employees on LinkedIn®

### [QueueBee Solution](https://www.g2.com/products/queuebee-solution/reviews)

QueueBee Solution is a global leader in the realm of Customer Journey Management and Customer Experience Management. More than just a queue management system, we provide robust, tailor-made solutions across multiple sectors worldwide, including finance, healthcare, retail, and public services. We empower our clients to streamline and humanize their customer journeys by offering integrated engagement strategies. Our mission is to keep evolving our solutions, products, and services to meet the dynamic needs of complex business environments, thus enabling organizations to achieve maximum customer satisfaction and operational efficiency. QueueBee Solution comprehensive suite of solutions are designed to elevate the customer experience across multiple touchpoints. Our offerings include: Customer Portal: A user-friendly platform that offers centralized, customizable solutions for appointment booking, queue ticket options, and real-time queue status updates. It also includes optional features for virtual call integration, customer feedback collection, and support management, ensuring a consistent brand experience throughout. Appointment Booking: We leverage state-of-the-art technology to provide advanced appointment scheduling, significantly reducing physical wait times and enhancing customer satisfaction. Queue Management: We offer advanced hardware and software for unified queuing solutions that cater to physical, virtual, and hybrid systems, aligning with diverse customer preferences and scenarios. Display Management: Digital displays and advanced communication tools are used to present queue information and vital messages, promoting clarity and reducing confusion in waiting areas. Customer Feedback: Our system collects valuable feedback through accessible interfaces, helping to identify improvement areas and measure customer satisfaction across physical and digital touchpoints. Support Management: We provide a solution that streamlines customer experience by handling customer inquiries and resolving issues across various channels.

#### Who Is the Company Behind QueueBee Solution?

- **Seller:** [QueueBee Solution](https://www.g2.com/sellers/queuebee-solution)
- **Year Founded:** 2014
- **HQ Location:** Puchong, MY
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=711222bab1a6fb25f88272c331be80eba5646795a4b23a90e7969a654118931b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fqueuebee%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

### [Ravine Desk](https://www.g2.com/products/ravine-desk/reviews)

Ravine Desk is helpdesk and ticketing software designed for freelancers, consultancies, and small support teams. Each workspace includes a branded client portal on its own subdomain where clients can submit and track support requests. Email replies are automatically converted into ticket updates, and built-in time tracking records billable support hours per ticket. Clients sign in via magic links rather than passwords. The platform includes an AI assistant powered by Claude that summarizes tickets, suggests responses, and provides daily briefings; on higher tiers it can triage incoming tickets and draft client-facing status summaries. AI output is draft-only and requires human approval before sending. Pricing is a flat monthly rate per workspace with unlimited tickets on all plans, ranging from $12 to $99 per month, with a 14-day free trial.

#### Who Is the Company Behind Ravine Desk?

- **Seller:** [Ravine Software](https://www.g2.com/sellers/ravine-software)
- **Year Founded:** 2012
- **HQ Location:** Seymour, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2615e275577868a23e2841bccdcc44069401e32abe16b902b67864eef7aec089&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fravine-software&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Realmate Chat](https://www.g2.com/products/realmate-chat/reviews)

WhatsApp feito para equipes: melhore a colaboração em equipe, previna falhas de comunicação e perda de leads. Automatize comunicações repetitivas como qualificação de leads, perguntas frequentes e agendamento de demonstrações. Economize tempo das equipes e ofereça suporte ao cliente 24/7. Faça vendas e atendimento ao cliente pelo WhatsApp com automações Criação de fluxos de trabalho: faça integrações usando nossa API robusta e mais de 5 mil outras ferramentas

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Realmate Chat?

- **Seller:** [Realmate](https://www.g2.com/sellers/realmate)
- **HQ Location:** St.-Cloud, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9da92c9afd929c55a318faefa8bc1a2e82aba59b2c972556fe93ab7b2d5f305b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frealmate%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Realmate Chat?

**["Relamate"](https://www.g2.com/survey_responses/realmate-chat-review-9961319)**

**Rating:** 5.0/5.0 stars

_— Verified User in Commercial Real Estate_

[Read full review](https://www.g2.com/survey_responses/realmate-chat-review-9961319)

### [RenewityRMA](https://www.g2.com/products/renewity-systems-inc-renewityrma/reviews)

RenewityRMA is the the premier RMA Solution for Manufacturers

#### Who Is the Company Behind RenewityRMA?

- **Seller:** [Renewity Systems](https://www.g2.com/sellers/renewity-systems-8aab0ecf-38f8-473d-adc6-cd301e06e29c)
- **Year Founded:** 2015
- **HQ Location:** Ottawa, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d7407ab670892219792b145cbe05331fa3895733e9fe2fef2eb57afaf39b8775&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frenewity&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

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Spotlight Categories

[Sales Engagement Software](https://www.g2.com/categories/sales-engagement)

[Employee Communications Software](https://www.g2.com/categories/employee-communications)

[Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

[Security Compliance Software](https://www.g2.com/categories/security-compliance)

[Accounting Software](https://www.g2.com/categories/accounting)

Similar Categories

- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Help Desk Themes](/categories/help-desk/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated April 9, 2026

Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels.

### Core Capabilities of Help Desk Software

To qualify for inclusion in the Help Desk category, a product must:

- Organize external customer inquiries into tickets for support agents
- Aggregate inquiries from emails and a customer portal
- Assign tickets to support agents for prompt service

### Common Use Cases for Help Desk Software

Help desk software is commonly used to:

- Manage incoming customer inquiries across email, phone, social media, and portals
- Track ticket status and prioritize issues for support teams
- Provide customers with self-service options through knowledge bases or portals
- Monitor agent performance and customer service metrics
- Centralize multi-channel communication for faster resolution

### How Help Desk Software Differs from Other Tools

Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality.

### Insights from G2 on Help Desk Software

Based on category trends on G2, streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance.

Show More

* * *

## How Do You Choose the Right Help Desk Software?

### What You Should Know About Help Desk Software

### Help desk software buying insights at a glance

[Help desk software](https://www.g2.com/categories/help-desk) helps organizations manage and resolve customer, employee, and partner support inquiries across channels like email, chat, phone, and social media. These platforms centralize communication, automate ticket routing, enforce SLAs, and deliver insights through analytics.

Organizations use help desk software for internal IT support, external customer service, SLA tracking, and workflow automation. Solutions vary from basic ticketing tools to enterprise-grade platforms with AI assistance, omnichannel engagement, and CRM integration. Some products are tailored for industries like healthcare, finance, or education.

Most help desk tools are priced per user monthly or annually. Plans range from free tiers for small teams to enterprise solutions costing up to $6,000 per user/year. The average annual license cost is $672.52 (approximately $56 per user/month), based on G2 pricing data across 100 product editions.

If you're evaluating help desk software, consider your team size, ticket volume, required integrations, support for customization, and deployment preferences. Ask vendors:

- How flexible is the platform for custom workflows and reports?
- What integrations are available (e.g., CRM, collaboration, ITSM)?
- How well does the system perform under high ticket volumes?
- What onboarding and support resources are offered?
- Does the solution include AI or automation features to boost productivity?

G2's top-rated helpdesk software currently includes Salesforce Service Cloud, Zoho Desk, Freshdesk, Zendesk Support Suite, and Intercom.

### What is help desk software?

G2 defines [help desk software](https://www.g2.com/categories/help-desk) as a category of solutions designed to streamline the handling of customer, employee, and partner inquiries. These platforms consolidate support requests from email, chat, phone, social media, and other channels into a centralized queue, allowing teams to prioritize tickets based on urgency and complexity. 

Essential capabilities typically include automated ticket routing, SLA management, knowledge base functionality, and analytics for tracking service performance.

Help desk software, sometimes called service desk software, is part of the broader landscape of customer service and support tools. Demand continues to climb in response to growing expectations for swift, personalized support. Vendors in this sector are expanding feature sets to include AI-driven chatbots, omnichannel engagement options, and advanced workflow automation. 

As a result, organizations benefit from improved resolution times, agent productivity, and deeper insights into support trends that inform strategic decision-making.

According to current market estimates, the global help desk software sector reached a valuation of approximately $9.9 billion in 2021. Over the next decade, the market is poised to maintain a solid 9.4% CAGR, culminating in an estimated worth of nearly $26.8 billion by the end of 2032. ([_Source 1_](https://www.futuremarketinsights.com/reports/help-desk-software-market))

G2 currently covers 449 help desk products, with 2995 reviews published in the last 12 months. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies))

### What are the top reviewed helpdesk software on G2?

G2 scores the top-rated help desk tools based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated help desk products G2 for this category:

#### 1. [SF Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews)

- Number of Reviews: 2,000
- Satisfaction: 96
- Market Presence: 99
- G2 Score: 98

#### 2. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)

- Number of Reviews: 4,797
- Satisfaction: 99
- Market Presence: 92
- G2 Score: 95

#### 3. [Freshdesk](https://www.g2.com/products/freshdesk/reviews)

- Number of Reviews: 2,807
- Satisfaction: 95
- Market Presence: 88
- G2 Score: 91

#### 4. [Zendesk Support Suite](https://www.g2.com/products/zendesk-support-suite/reviews)

- Number of Reviews: 3,797
- Satisfaction: 84
- Market Presence: 92
- G2 Score: 88

#### 5. [Intercom](https://www.g2.com/products/intercom/reviews)

- Number of Reviews: 2,029
- Satisfaction: 87
- Market Presence: 83
- G2 Score: 85

These rankings are determined by combining verified user ratings and publicly available web search popularity data:

- The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies))
- The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies))
- G2 ranks products using a unique scoring system, the **G2 Score** , calculated from genuine user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies))

### Help desk software pricing and cost considerations

Most help desk software solutions on the market are priced on a subscription basis, with costs typically calculated per user per month. Help desk software pricing varies significantly depending on the vendor, scale, complexity, and deployment model. Pricing categories usually include:

- Free tier: These [freemium offerings](https://www.g2.com/categories/help-desk/free) provide basic functionality, ideal for startups or small teams with limited support needs. They often include essential features such as ticket management and basic knowledge base tools, with restrictions on ticket volumes, integrations, or advanced support capabilities.
- Entry-level and mid-market tiers: Aimed at small to mid-sized organizations, these solutions come with moderate feature sets and are typically priced per user per month. They usually cover essential multi-channel support (email, chat, etc.), standard reporting, and [basic automation](https://www.g2.com/categories/help-desk/f/response-automation). According to G2 data covering 45 products across 100 editions, the average annual license cost is about $672.52—roughly $56 per user per month.
- Enterprise-level tiers: These comprehensive and highly customizable platforms offer advanced features, such as AI-assisted support, multiple inbox management, extensive automation, deep analytics, and enhanced security. Enterprise-level solutions include premium support, customizable workflows, [voice capabilities](https://www.g2.com/categories/help-desk/f/voice), and [SLA guarantees](https://www.g2.com/categories/help-desk/f/sla-management). High-end offerings can cost up to approximately $6,000 per user per year.

Most service desk software solutions are priced per user monthly, though annual payment options are also commonly available. Organizations should carefully evaluate the Total Cost of Ownership (TCO), considering hidden costs such as onboarding, integrations, training, and ongoing technical support. Additional factors such as hardware expenses, IT resources, and maintenance requirements must be considered for on-premises deployments.

### Types of help desk software on G2

Helpdesk software solutions typically fall into the following categories, each with distinctive functionalities suited to specific support and service management needs:

- Ticketing systems: These tools focus on centralizing support requests by converting them into actionable tickets, automating workflows, and providing tracking and reporting mechanisms to ensure issues are prioritized and resolved efficiently.
- [IT service management (ITSM) solutions](https://www.g2.com/categories/it-service-management-itsm-tools): ITSM tools integrate comprehensive IT service processes, including incident, problem, and change management, often leveraging frameworks like ITIL to streamline overall service delivery and asset management.
- Cloud-based help desk software: Such solutions are delivered via the cloud for scalable, always-accessible support platforms that reduce on-premise maintenance and offer flexible subscription models, seamless updates, and integration capabilities.
- On-premise help desk software: Installed and managed locally, such products offer high customization and data control for organizations with stringent security or regulatory requirements. They also require an upfront investment in hardware and ongoing maintenance.
- Integrated help desk and CRM solutions: Such tools merge core help desk capabilities with [customer relationship management tools](https://www.g2.com/categories/crm) to provide a unified view of customer interactions, aiding support efficiency and overall relationship management.
- [Self-service portals](https://www.g2.com/categories/customer-self-service) and [knowledge base systems](https://www.g2.com/categories/knowledge-base-software): These systems empower users to resolve common issues independently through well-organized knowledge bases, FAQs, and community forums, often supplemented with automation and chatbots for immediate assistance.
- [Mobile help desk solutions](https://www.g2.com/categories/help-desk/f/mobile-user-support): These solutions enable support agents and customers to manage tickets, communicate, and track service requests through dedicated mobile applications, thus facilitating on-the-go productivity and quick notifications.
- Specialized help desk software: Tailored to meet industry-specific requirements, these solutions include specialized compliance tools, advanced security measures, and custom workflows designed to address unique operational processes within healthcare, finance, and more.

### Top help desk software features rated by G2 reviewers

Most help desk solutions include foundational capabilities for organizing and addressing user inquiries. These range from basic ticket routing to self-service tools, helping customer support teams handle various communication channels, automate repetitive tasks, and monitor performance.

#### Core help desk software features

- Ticket management: Tracks the lifecycle of customer support requests or IT incidents from creation to resolution. This includes automated routing, prioritization, and [collaboration tools to ensure tickets reach the right agents](https://www.g2.com/categories/help-desk/f/ticket-collaboration).
- Knowledge base management: Enables creating, updating, and maintaining a repository of informational articles or FAQs. This resource helps end users find quick answers and minimizes repetitive inquiries directed to agents.

#### Highly rated common help desk software features

- [Live chat](https://www.g2.com/categories/help-desk/f/chat-live-support): This service provides real-time messaging capabilities for immediate customer support and faster resolution times. Many buyers report that live chat has a high impact on customer satisfaction.
- Alerts/escalation: Automatically send notifications when tickets meet specific criteria, such as reaching an SLA threshold or requiring higher-level assistance. This helps keep response times in check and prevents issues from being overlooked.
- Generative AI: Offers AI-powered text generation and summarization to expedite drafting replies or condense lengthy documentation. This feature is increasingly valued for saving time and improving consistency.
- Reporting & analytics: Delivers insights into metrics like response times, resolution rates, and customer satisfaction. Buyers often rely on analytical tools to identify bottlenecks and track support efficiency.
- Multi-channel communication: Consolidates requests from phone, email, [social media](https://www.g2.com/categories/help-desk/f/social-integration), and other channels into a single dashboard. Having a unified view of customer interactions is crucial for seamless support.
- User roles & access controls: Restricts data visibility and system functions based on defined roles or permissions. This ensures sensitive information remains protected while allowing easy collaboration.
- Self-service portal: This empowers end users to submit and track their own tickets, access knowledge base content, and even engage with community forums. Many organizations find that self-service options reduce agent workload and improve user autonomy.

Additional capabilities may include [email-to-case conversion](https://www.g2.com/categories/help-desk/f/email-to-case), [attachments and screencast sharing](https://www.g2.com/categories/help-desk/f/attachments-screencasts), and [customer and contact database features](https://www.g2.com/categories/help-desk/f/customer-and-contacts-database).

### Top service desk software benefits identified by G2 reviewers

Effective help desk software implementation offers multiple strategic benefits, including:

**Improved ticket resolution & efficiency:** Help desk software streamlines ticket routing and management, ensuring rapid response times and swift issue resolution.

_“The tool handles ticket assignments and basic replies, saving me hours weekly. It’s benefiting me by giving me more time to focus on solving customer problems instead of just organizing them, and my response times have improved so much that my customers are noticeably happier”_ - [Ayush C., Founder](https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-10951396).

**Effective automation & SLA management:** Service desk tools help with automated responses, proactive SLA tracking, and escalation processes that maintain consistent service quality and prevent delays.

_“Its automation features handle repetitive tasks, freeing the team to focus on complex customer needs. This has increased team productivity, customer satisfaction, and more efficient management of high support volumes.”_ - [Jenny P., Senior Operations Manager](https://www.g2.com/products/freshdesk/reviews/freshdesk-review-10742210).

**Actionable reporting & analytics:** Helpdesk tools offer comprehensive dashboards and reporting features that deliver insights into performance metrics, supporting data-driven decision-making and continuous improvement.

“_The integration with our existing systems has been seamless, and the dashboards and reporting capabilities provide helpful insights into our customer service performance._” - [Eric A., Customer Service Manager](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10415064).

**User-friendly interface & ease of use:** G2 reviewers also report that an intuitive design for service desk software minimizes training needs and accelerates agent adoption, contributing to smoother daily operations.

_“The interface is clean and very easy to navigate, the user guide is easy to follow, and the training process is less than 2 days.”_ - [Jennifer C., Client Services Senior Lead](https://www.g2.com/products/zendesk-support-suite/reviews/zendesk-support-suite-review-9874966).

### Top help desk tools challenges identified by G2 reviewers

Navigating help desk software requires careful consideration of potential obstacles. Insights gathered from user reviews on G2 reveal several recurring challenges that can significantly impact the software’s effectiveness and overall return on investment. Understanding these issues—and knowing the right questions to ask vendors—empowers buyers to make more informed decisions.

**1. Customization complexity & limited flexibility:** Reviewers frequently express concerns over tailoring workflows, dashboards, and interfaces to match their unique business processes. This rigidity can hamper operational efficiency and obstruct the desired level of personalization.

- **Essential questions to ask your help desk software vendor:** How configurable is the platform for custom workflows and reporting? Can the helpdesk solution evolve with changing business processes without requiring extensive custom code?
- **How to overcome the challenge:** Look for service desk platforms that offer modular, scalable customization options. A flexible architecture allows for incremental enhancements and ensures the tool remains adaptable to future needs.

**2. Performance under high ticket volumes:** As support teams handle increasing inquiries, some help desk tools experience performance slowdowns or bottlenecks—especially during peak periods. This can negatively affect response times and overall productivity.

- **Essential questions to ask your help desk software vendor:** What performance benchmarks are available for high-volume environments? How does the system maintain speed and responsiveness during peak times?
- **How to overcome the challenge:** Evaluate help desk solutions with proven scalability, robust infrastructure, and real-world performance metrics in similar operational settings. Testing under simulated high-load conditions during pilot phases can provide valuable assurance.

**3. Integration limitations:** Many help desk reviewers express disappointment regarding the difficulty of integrating with legacy systems. Non-standard third-party tools can disrupt a unified customer support ecosystem, leading to fragmented data and inefficiencies in workflow.

- **Essential questions to ask your help desk software vendor:** Can you provide examples of integrations with popular CRM, collaboration, and ITSM tools? How does the solution handle integrations with older or custom systems?
- **How to overcome the challenge:** Choose help desk platforms with a comprehensive API ecosystem and flexible integration capabilities that minimize the need for complex, custom integrations.

### What is help desk software used for?

Analysis of help desk software reviews reveals the following common scenarios:

- **Internal IT support:** Organizations use help desk tools to track and resolve internal IT incidents and service requests, ensuring that technical issues are addressed quickly and internal operations remain smooth.
- **Customer service & support:** Businesses rely on these platforms to manage external customer inquiries by consolidating communications from email, live chat, social media, and other channels into a single ticketing system. This centralization ensures customer issues are captured, prioritized, and resolved efficiently.
- **Multi-channel communication management:** Reviewers say help desk software streamlines interactions across multiple communication channels, such as phone, email, chat, and social media, ensuring that support teams have a unified view of all customer engagements and can respond effectively to each query.
- **Workflow automation and SLA tracking:** Reviewers highlight the importance of automated ticket routing, real-time notifications, and strict SLA management in maintaining high support quality.

### Who uses helpdesk software?

Help desk software users span various roles, from frontline support staff to strategic decision-makers. Based on G2 reviewer demographics, typical users include customer support managers, IT managers/administrators, and service desk analysts/technicians, with additional participation from directors of operations and business owners. Common industries include technology/SaaS, e-commerce/retail, and financial services, with significant representation in telecommunications, education, and healthcare.

### Common service desk software integrations

Extensive user review data reveals that help desk solutions are frequently integrated with several key categories of software to enhance operational efficiency and create a unified support environment:

- **CRM systems:** Integration with [customer relationship management platforms](https://www.g2.com/categories/crm) provides a unified view of customer interactions. This enables support teams to access comprehensive customer profiles and historical data, ensuring that every support case is handled with full context.
- **Collaboration & communication platforms:** Connecting help desk software with [internal messaging and collaboration tools](https://www.g2.com/categories/internal-communications) streamlines communication among support teams. This integration facilitates real-time ticket updates and collaborative problem-solving, leading to faster resolution times and improved team coordination.
- **Email platforms & automation tools:** Integrations with widely used [email](https://www.g2.com/categories/email) and automation systems allow for automatically converting incoming messages into support tickets. This reduces manual entry, maintains consistency in communication, and ensures that customer inquiries are efficiently tracked across channels.
- **Workflow and custom integration tools:** Help desk software can synchronize data across various applications, such as [project management](https://www.g2.com/categories/project-management) and [analytics tools](https://www.g2.com/categories/analytics-platforms), by leveraging flexible integration methods and workflow automation technologies. This enhances overall operational visibility and supports more efficient, data-driven decision-making.
- **Additional integrations:** Many users also value connections with other [task management](https://www.g2.com/categories/task-management-software) and [business intelligence tools](https://www.g2.com/categories/business-intelligence), further streamlining processes and ensuring that support performance aligns closely with broader organizational objectives.

### Future of helpdesk software

- **AI-powered automation and predictive support:** Helpdesk software is becoming increasingly intelligent, with AI and [machine learning](https://www.g2.com/articles/what-is-machine-learning) driving automation, faster ticket resolution, and smarter self-service. AI tools can prioritize tickets, suggest solutions, and even resolve routine issues autonomously, freeing up agents for complex queries. Predictive analytics will help identify recurring problems before they escalate, improving uptime and customer trust. ([_Source 3_](https://www.manageengine.com/products/service-desk/help-desk-software/future-help-desk-support-trends.html))
- **Omnichannel and conversational experiences:** Future-ready helpdesks will seamlessly integrate chat, email, social media, and voice into a unified interface. Conversational AI will humanize interactions, reduce friction, and offer 24/7 support. ([_Source 4_](https://www.zendesk.com/newsroom/press-releases/cx-trends-2024))
- **Mobility and remote support:** With the rise of hybrid work, mobile-first helpdesk apps will enable technicians to manage tickets and provide real-time support anywhere, increasing agility and responsiveness. ([_Source 3_](https://www.manageengine.com/products/service-desk/help-desk-software/future-help-desk-support-trends.html))

### Sources

1. [Help Desk Software Market Analysis – Demand & Forecast 2022-2032](https://www.futuremarketinsights.com/reports/help-desk-software-market), Future Market Insights.
2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies).
3. [Future of help desk support](https://www.manageengine.com/products/service-desk/help-desk-software/future-help-desk-support-trends.html), ManageEngine.
4. [AI ushers in era of intelligent CX, fuels massive industry transformation](https://www.zendesk.com/newsroom/press-releases/cx-trends-2024)​, Zendesk.

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