# Best Help Desk Software - Page 14

## How Many Help Desk Software Products Does G2 Track?

**Total Products under this Category:** 510

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Help Desk Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 77,800+ Authentic Reviews
- 510+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Help Desk Software
 ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)

**Sponsored**

### Zoho Desk

Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-02T16%3A51%3A22Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=58&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2743&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Fpage%3D14%26tactic_id%3D3564347&secure%5Btoken%5D=e784e8d7a1347a7e99489ec14fd7692098433a19434ce6819783de2454cc1556&secure%5Burl%5D=https%3A%2F%2Fwww.zoho.com%2Fdesk%2F%3Futm_source%3Dg2crowd%26utm_medium%3Dcpc%26utm_campaign%3DReview-Websites&secure%5Burl_type%5D=custom_url)

### [Fernand](https://www.g2.com/products/fernand-fernand/reviews)

Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.

**Average Rating:** 5.0/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Fernand?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 10.0/10 (Category avg: 8.7/10)
- **Customization :** 10.0/10 (Category avg: 8.4/10)
- **Customer Portal:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Fernand?

- **Seller:** [Fernand](https://www.g2.com/sellers/fernand)
- **Year Founded:** 2022
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9725504d9e698507c4565ef2288447f32a0efe8a7e9e1d5a89f793137d4446b1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetfernand%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Fernand?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **easy automation** of Fernand, seamlessly integrating into existing workflows and enhancing team satisfaction.
- Users commend the **responsive customer support** of Fernand, feeling valued and heard by the founders.
- Users find the **ease of use** of Fernand remarkable, appreciating its quick setup and intuitive interface.
- Users find Fernand's **easy implementation** refreshing, seamlessly integrating into existing workflows and enhancing team satisfaction.
- Users appreciate the **easy integrations** of Fernand, seamlessly enhancing their existing workflows and improving team satisfaction.

##### Cons

- Users note the **limited features** currently available, as many enhancements are still in development.
- Users note the **limited integrations** of Fernand, indicating a need for more native connections to enhance usability.

#### What Are Recent G2 Reviews of Fernand?

**["A customer support platform for 2024"](https://www.g2.com/survey_responses/fernand-review-10255928)**

**Rating:** 5.0/5.0 stars

_— Stefanos F._

[Read full review](https://www.g2.com/survey_responses/fernand-review-10255928)

**["A game changer for support tix flow"](https://www.g2.com/survey_responses/fernand-review-11031707)**

**Rating:** 5.0/5.0 stars

_— team e._

[Read full review](https://www.g2.com/survey_responses/fernand-review-11031707)

### [Frappe Helpdesk](https://www.g2.com/products/frappe-helpdesk/reviews)

Frappe Helpdesk is a well designed, open source ticketing system that manages all your interactions from one place. It provides all the tools to provide customer support and helps you engage in meaningful conversations to resolve customer queries efficiently. It is used for organising incoming customer queries into tickets and making it easier for your team to manage those requests and interface with requesters to provide assistance. It works like using basic email services (i.e, Gmail, Outlook, etc) but has additional features to make supporting customers easier. Features: 1. Zero clutter shared inbox 2. Collaboration with your team 3. Managing SLAs 4. Get notified via emails 5. In-built rich text editor to format emails the way you want 6. Has a self- service portal

**Average Rating:** 4.6/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Frappe Helpdesk?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Workflow:** 8.8/10 (Category avg: 8.7/10)
- **Customization :** 10.0/10 (Category avg: 8.4/10)
- **Customer Portal:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Frappe Helpdesk?

- **Seller:** [Frappe Technologies Private Limited](https://www.g2.com/sellers/frappe-technologies-private-limited)
- **Year Founded:** 2008
- **HQ Location:** Mumbai, India
- **Twitter:** @erpnext  
7,082 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8aa80317c72abb9b187811075359ac974100f16a3c9501d81e294dff572409f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffrappe-technologies%2F&secure%5Burl_type%5D=linkedin_company_website)  
278 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 80% Medium, 40% Large

#### What Are Recent G2 Reviews of Frappe Helpdesk?

**["Great Experience, very user friendly"](https://www.g2.com/survey_responses/frappe-helpdesk-review-9856184)**

**Rating:** 5.0/5.0 stars

_— Pat S._

[Read full review](https://www.g2.com/survey_responses/frappe-helpdesk-review-9856184)

**["Frappe Helpdesk streamlines customer support and enhances service quality."](https://www.g2.com/survey_responses/frappe-helpdesk-review-9823543)**

**Rating:** 4.5/5.0 stars

_— Muhammad Naveed, D._

[Read full review](https://www.g2.com/survey_responses/frappe-helpdesk-review-9823543)

### [Lime CRM](https://www.g2.com/products/lime-crm/reviews)

Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data. With smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences. Hosted or on your own server.

**Average Rating:** 4.3/5.0

**Total Reviews:** 91

#### How Do G2 Users Rate Lime CRM?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.0/10)
- **Workflow:** 6.7/10 (Category avg: 8.7/10)
- **Customization :** 8.3/10 (Category avg: 8.4/10)
- **Customer Portal:** 6.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Lime CRM?

- **Seller:** [Lime Technologies](https://www.g2.com/sellers/lime-technologies)
- **Year Founded:** 1990
- **HQ Location:** Lund, Skane
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f313c5cff48d2b87ed49dde93be183af3d732b3fb74551cc633328dd7c089e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flimetechnologies%2F&secure%5Burl_type%5D=linkedin_company_website)  
422 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 52% Small, 45% Medium

#### What Do G2 Reviewers Say About Lime CRM?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customizability** of Lime CRM, allowing them to tailor the system to their specific needs.
- Users value the **customization options** in Lime CRM, allowing tailored solutions for their specific organizational needs.
- Users value the **flexibility** of Lime CRM, allowing effortless customization to suit their specific organizational needs.
- Users commend the **excellent customer support** from Lime CRM, appreciating its responsiveness and helpfulness.
- Users value the **extremely customizable interface** of Lime CRM, enhancing adaptability and efficiency without external dependence.

##### Cons

- Users find the **limited features** of Lime CRM hinder effective collaboration, particularly with Office 365 integration.
- Users experience **call issues** with Lime CRM, particularly complaining about slow responses and limited web client integration.
- Users experience **inaccurate data** and slow responses from Lime CRM, complicating their workflow and efficiency.
- Users find the **learning curve challenging** , especially for functions related to security and general usability.
- Users find the Lime CRM's **limited customization** restrictive, especially when integrating with other tools like Office 365.

#### What Are Recent G2 Reviews of Lime CRM?

**["Lime - very easy and very searchable"](https://www.g2.com/survey_responses/lime-crm-review-5334133)**

**Rating:** 5.0/5.0 stars

_— Staffan B._

[Read full review](https://www.g2.com/survey_responses/lime-crm-review-5334133)

**["A flexible CRM system"](https://www.g2.com/survey_responses/lime-crm-review-8582168)**

**Rating:** 4.0/5.0 stars

_— Peter A._

[Read full review](https://www.g2.com/survey_responses/lime-crm-review-8582168)

#### What Are G2 Users Discussing About Lime CRM?

- [What is your experience with Lime CRM for customer relationship management, and what improvements could be made?](https://www.g2.com/discussions/what-is-your-experience-with-lime-crm-for-customer-relationship-management-and-what-improvements-could-be-made)
- [What is Lime CRM used for?](https://www.g2.com/discussions/what-is-lime-crm-used-for)

### [MetaCaseDesk](https://www.g2.com/products/metacasedesk/reviews)

MetaCaseDesk is an advanced HelpDesk, Ticketing Tool and Case management solution for customers running on-premise Microsoft SharePoint 2013 and SharePoint 2010.

**Average Rating:** 4.2/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate MetaCaseDesk?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.0/10)
- **Workflow:** 7.9/10 (Category avg: 8.7/10)
- **Customization :** 6.7/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind MetaCaseDesk?

- **Seller:** [MetaCaseDesk](https://www.g2.com/sellers/metacasedesk)
- **HQ Location:** Jersey City, NJ
- **Twitter:** @MetaCaseDesk  
97 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8c404dc777ab0baf4d1b8d41bc970bbafc394adb3bc646b77a2b445566036be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7933742&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Small, 40% Medium

#### What Are Recent G2 Reviews of MetaCaseDesk?

**["MetaCaseDesk - Ticketing tool"](https://www.g2.com/survey_responses/metacasedesk-review-6557081)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/metacasedesk-review-6557081)

**["Amazing ticket tool and case management solution"](https://www.g2.com/survey_responses/metacasedesk-review-5218640)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/metacasedesk-review-5218640)

#### What Are G2 Users Discussing About MetaCaseDesk?

- [What is MetaCaseDesk used for?](https://www.g2.com/discussions/what-is-metacasedesk-used-for)

### [Raiseaticket](https://www.g2.com/products/raiseaticket/reviews)

A dedicated, simple and customisable best free helpdesk portal with a fully-blown, feature-packed web based ticketing system, that is simple, intuitive and easy to use. Raiseaticket's free helpdesk provides enablement around how to deliver sucessful customer support.

**Average Rating:** 4.5/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Raiseaticket?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 8.8/10 (Category avg: 8.7/10)
- **Customization :** 5.8/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Raiseaticket?

- **Seller:** [Raiseaticket](https://www.g2.com/sellers/raiseaticket)
- **Year Founded:** 2018
- **HQ Location:** Birkirkara, MT
- **Twitter:** @raiseaticket  
21 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=51e4d694a55af2fd8eb08851f870a37c104e34fb1b729e50e15704435db27fcb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fraiseaticket&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Medium, 40% Small

#### What Do G2 Reviewers Say About Raiseaticket?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface and rich features** of Raiseaticket, making it ideal for easy setup and use.
- Users value the **easy navigation** of Raiseaticket, making it perfect for teaching ticketing systems without a steep learning curve.
- Users find the **easy setup** of Raiseaticket intuitive, enhancing the learning experience for new ticketing application users.
- Users find Raiseaticket's **intuitive interface and rich features** perfect for hands-on learning in tech support courses.
- Users value the **seamless integrations** of Raiseaticket, enhancing workflow and improving overall efficiency.

##### Cons

- Users feel that Raiseaticket's pricing can be **expensive** , particularly affecting smaller teams' accessibility and budget. 
- Users desire more **customization options** for the dashboard to enhance their experience with Raiseaticket.
- Users experience **time delays** with the search function, particularly under larger ticket volumes, impacting efficiency.

#### What Are Recent G2 Reviews of Raiseaticket?

**["Raiseaticket has all the features you need and a easy to learn user interface."](https://www.g2.com/survey_responses/raiseaticket-review-10932149)**

**Rating:** 5.0/5.0 stars

_— Daniel R._

[Read full review](https://www.g2.com/survey_responses/raiseaticket-review-10932149)

**["Great ticketing solution for our growing team"](https://www.g2.com/survey_responses/raiseaticket-review-11485395)**

**Rating:** 4.5/5.0 stars

_— Anand J._

[Read full review](https://www.g2.com/survey_responses/raiseaticket-review-11485395)

#### What Are G2 Users Discussing About Raiseaticket?

- [What is Raiseaticket used for?](https://www.g2.com/discussions/what-is-raiseaticket-used-for) - 1 comment

### [Revelation helpdesk](https://www.g2.com/products/revelation-helpdesk/reviews)

Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation helpdesk delivers the power and flexibility to lift you up to the next level rather than stand in your way.

**Average Rating:** 4.6/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate Revelation helpdesk?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 8.8/10 (Category avg: 8.7/10)
- **Customization :** 7.5/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Revelation helpdesk?

- **Seller:** [Revelation helpdesk](https://www.g2.com/sellers/revelation-helpdesk)
- **Year Founded:** 2001
- **HQ Location:** Westport, CT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0edab64af87ecd7fb58abffb76211e94269435b861da1951e0b886e00e551609&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F48320815&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 38% Medium, 38% Small

#### What Do G2 Reviewers Say About Revelation helpdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Revelation Helpdesk **easy to use** , benefiting from simple onboarding and seamless integration with Outlook.
- Users value the **excellent customer support** provided by Revelation Helpdesk, enhancing their virtual support experience significantly.
- Users value the **efficiency** of Revelation helpdesk, thanks to its easy onboarding and integration with Outlook.
- Users find Revelation helpdesk to be **easy and straightforward** , ensuring a smooth onboarding and daily usage experience.
- Users value the **efficient case management** of Revelation Helpdesk, enhancing their virtual customer support experience significantly.

##### Cons

- Users find the **limited features** in the basic package restrict helpful functionalities like chat and self-search options.
- Users find the **limited features in the basic package** hinder chat and self-search efficiency in Revelation helpdesk.
- Users find the **limited chat functionality** in the basic package hinders efficiency and flexibility in support.
- Users find the **reporting and data export features limited** , suggesting improvements for richer datasets would be beneficial.
- Users find the **inadequate reporting** options in Revelation helpdesk limit their ability to track performance effectively.

#### What Are Recent G2 Reviews of Revelation helpdesk?

**["Increased our first contact resolution ratios."](https://www.g2.com/survey_responses/revelation-helpdesk-review-10368544)**

**Rating:** 4.5/5.0 stars

_— Ofertare G._

[Read full review](https://www.g2.com/survey_responses/revelation-helpdesk-review-10368544)

**["Revelation Helpdesk Support Review"](https://www.g2.com/survey_responses/revelation-helpdesk-review-10488724)**

**Rating:** 5.0/5.0 stars

_— Aishwerya N._

[Read full review](https://www.g2.com/survey_responses/revelation-helpdesk-review-10488724)

#### What Are G2 Users Discussing About Revelation helpdesk?

- [What does Revelation Helpdesk do?](https://www.g2.com/discussions/what-does-revelation-helpdesk-do)
- [What is the use of Revelation Helpdesk?](https://www.g2.com/discussions/what-is-the-use-of-revelation-helpdesk)
- [What are the benefits of help desk software?](https://www.g2.com/discussions/what-are-the-benefits-of-help-desk-software)
- [What are the features of help desk software?](https://www.g2.com/discussions/revelation-helpdesk-what-are-the-features-of-help-desk-software)

### [SupportBee](https://www.g2.com/products/supportbee/reviews)

SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. Multiple teams can collaborate and manage their cases collectively. SupportBee has the ability to collect and correlate all support emails in one system. You can collect emails from multiple addresses and contact forms.

**Average Rating:** 4.2/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate SupportBee?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Workflow:** 8.8/10 (Category avg: 8.7/10)
- **Customization :** 7.9/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind SupportBee?

- **Seller:** [SupportBee](https://www.g2.com/sellers/supportbee)
- **Year Founded:** 2010
- **HQ Location:** N/A
- **Twitter:** @supportbee  
649 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fa3c3d5b0bf6635a5e15278298e275e9a31ca7ec8d3eb6ce123e79a5cd430f71&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsupportbee%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Small, 20% Medium

#### What Are Recent G2 Reviews of SupportBee?

**["Good review"](https://www.g2.com/survey_responses/supportbee-review-8035046)**

**Rating:** 4.5/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/supportbee-review-8035046)

**["Excellent support queue and knowledge base"](https://www.g2.com/survey_responses/supportbee-review-8076775)**

**Rating:** 4.5/5.0 stars

_— Andrew J._

[Read full review](https://www.g2.com/survey_responses/supportbee-review-8076775)

### [Think Help Desk](https://www.g2.com/products/think-help-desk/reviews)

Think Help Desk is an all in one Ticketing solution software developed for department workflow.

**Average Rating:** 4.3/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Think Help Desk?

- **Workflow:** 9.4/10 (Category avg: 8.7/10)
- **Customization :** 6.7/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Think Help Desk?

- **Seller:** [Think Help Desk](https://www.g2.com/sellers/think-help-desk)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 43% Medium, 43% Small

#### What Do G2 Reviewers Say About Think Help Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **efficient case management** in Think Help Desk, which keeps support teams well organized and effective.
- Users value the **effective contact management** that keeps support teams organized and enhances customer interaction.
- Users praise the **ease of use** of Think Help Desk, valuing its straightforward, intuitive interface from the start.
- Users enjoy the **simple usability** of Think Help Desk, enabling swift and hassle-free onboarding without extra tutorials.
- Users love the **simple use** of Think Help Desk, appreciating the effortless setup without complicated tutorials.

##### Cons

- Users feel that Think Help Desk has **limited customization** options, making it less flexible than other support platforms.

#### What Are Recent G2 Reviews of Think Help Desk?

**["Makes it easy to create tickets"](https://www.g2.com/survey_responses/think-help-desk-review-10452287)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/think-help-desk-review-10452287)

**["Think Help dek"](https://www.g2.com/survey_responses/think-help-desk-review-10048606)**

**Rating:** 4.0/5.0 stars

_— Amulya T._

[Read full review](https://www.g2.com/survey_responses/think-help-desk-review-10048606)

#### What Are G2 Users Discussing About Think Help Desk?

- [What is IBM spectrum connect?](https://www.g2.com/discussions/what-is-ibm-spectrum-connect)
- [What term is used to refer to block storage that is virtualized by Spectrum virtualize for Cloud on Amazon Web Services AWS?](https://www.g2.com/discussions/what-term-is-used-to-refer-to-block-storage-that-is-virtualized-by-spectrum-virtualize-for-cloud-on-amazon-web-services-aws)
- [WHAT IS HelpDesk App?](https://www.g2.com/discussions/what-is-helpdesk-app)
- [What are the features of help desk software?](https://www.g2.com/discussions/think-help-desk-what-are-the-features-of-help-desk-software)

### [ThinkOwl](https://www.g2.com/products/thinkowl/reviews)

ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.

**Average Rating:** 4.6/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate ThinkOwl?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Workflow:** 8.9/10 (Category avg: 8.7/10)
- **Customization :** 7.8/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ThinkOwl?

- **Seller:** [ThinkOwl](https://www.g2.com/sellers/thinkowl)
- **Year Founded:** 2017
- **HQ Location:** Orlando, Florida
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c8aed99498095db501bc0103e6b7b1c1c25ef1cfdc9f2cc2254e35c6d9ac9fa8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17887378&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 20% Large

#### What Do G2 Reviewers Say About ThinkOwl?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **user-friendly interface** of ThinkOwl, facilitating seamless integration and enhancing organizational efficiency.
- Users appreciate the **excellent customer support** provided by ThinkOwl, enhancing their overall experience with the software.
- Users value the **easy integrations** of ThinkOwl, simplifying organization and enhancing customer interaction efficiency.
- Users appreciate the **seamless integration** of ThinkOwl, enhancing organization and improving response efficiency for customer inquiries.
- Users love the **user-friendly interface** of ThinkOwl, making work schedule management simple and efficient.

##### Cons

- The **learning curve is steep** for new users of ThinkOwl, requiring improved onboarding and streamlined setup processes.
- Users find the **automation complexity** of ThinkOwl overwhelming, particularly during initial configuration and setup.
- Users report encountering **multiple bugs** , although many were resolved in later updates.
- Users report occasional **call issues** with ThinkOwl, including hangs and high premium costs affecting satisfaction.
- Users find ThinkOwl's **premium costs quite expensive** and occasionally encounter hanging issues during use.

#### What Are Recent G2 Reviews of ThinkOwl?

**["Game-Changer for Customer Support"](https://www.g2.com/survey_responses/thinkowl-review-10610873)**

**Rating:** 4.0/5.0 stars

_— Archer S._

[Read full review](https://www.g2.com/survey_responses/thinkowl-review-10610873)

**["It's very useful tool for business like customer support."](https://www.g2.com/survey_responses/thinkowl-review-10954420)**

**Rating:** 5.0/5.0 stars

_— Rakhi P._

[Read full review](https://www.g2.com/survey_responses/thinkowl-review-10954420)

#### What Are G2 Users Discussing About ThinkOwl?

- [What is ThinkOwl used for?](https://www.g2.com/discussions/what-is-thinkowl-used-for)

### [Tikit](https://www.g2.com/products/cireson-tikit/reviews)

Tikit by Cireson is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem, Tikit delivers a modern, seamless support experience aligned with the future of IT service management. Tikit transforms Microsoft 365: - Resolve Issues Faster with Ticketing in Microsoft Teams. - Multi-department support that brings your organization together. - AI-Powered virtual agent provides streamlined and immediate support. - Effortless ITSM with Native Entra and Intune Integrations. - AI-Powered Service Catalog with Tikit AI & OpenAI on Azure. - Automated Workflows with Power Automate and Logic Apps. - Unlock Actionable Data with Power BI & Excel Reporting. About Cireson Since 2011, Cireson has been the pioneer in developing world-class IT Service Management solutions for Microsoft-first organizations. As a global Microsoft Premier Partner, we build modern service desk tools that integrate natively with technologies like Entra, Azure OpenAI, Intune, Power Automate, Power BI, System Center, and Microsoft Teams—so IT teams can streamline support, reduce costs, and get more from their Microsoft investment.

**Average Rating:** 4.7/5.0

**Total Reviews:** 7

#### How Do G2 Users Rate Tikit?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Tikit?

- **Seller:** [Cireson](https://www.g2.com/sellers/cireson-bb7d4714-d766-4139-ae21-581770b75666)
- **Year Founded:** 2011
- **HQ Location:** SAN DIEGO, US
- **Twitter:** @teamcireson  
1,891 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=00c129064b810e94140b9fe47b367d951c1c67346a9236a51eca9e12b368e3e5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2775681%2F&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®
- **Phone:** (855) 871-1232

#### Who Uses This Product?

- **Company Size:** 57% Large, 43% Medium

#### What Do G2 Reviewers Say About Tikit?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **fun and responsive customer support** from Tikit, making the integration process smooth and enjoyable.
- Users appreciate the **ease of use** of Tikit, facilitating quick setup and seamless integration with Microsoft 365.
- Users value the **automation capabilities** of TiKit, enhancing efficiency and streamlining IT processes seamlessly.
- Users value the **seamless communication efficiency** of Tikit, enhancing collaboration and support within Microsoft Teams.
- Users highlight the **easy customization** of Tikit, effectively adapting to unique workflows and multi-department needs.

##### Cons

- Users note the **missing features** in Tikit but appreciate the potential from future updates and superior Microsoft integrations.

#### What Are Recent G2 Reviews of Tikit?

**["A really good Service Desk product"](https://www.g2.com/survey_responses/tikit-review-9958238)**

**Rating:** 5.0/5.0 stars

_— Matt S._

[Read full review](https://www.g2.com/survey_responses/tikit-review-9958238)

**["AN stgiaht forward tickign sytem that makes an huge impact"](https://www.g2.com/survey_responses/tikit-review-10057390)**

**Rating:** 5.0/5.0 stars

_— Karim E._

[Read full review](https://www.g2.com/survey_responses/tikit-review-10057390)

### [Web+Center](https://www.g2.com/products/web-center/reviews)

What is Web+Center? Web+Center is a Business Service Management Platform capable of building your own SaaS business apps with data from any source. Web+Center incorporates a robust drag and drop process and application builder giving end users (including non technical) the power to develop the systems they need to run their business. Giving non-technical users the ability to build business workflows and apps on top of your current technology stack. All apps today are hard coded and expensive to configure. Web+Center is the other way around, you bend Web+Center for you. At the foundation is a robust IT Service and Asset Management backbone that flips traditional SaaS on its head.

**Average Rating:** 4.6/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate Web+Center?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Workflow:** 7.8/10 (Category avg: 8.7/10)
- **Customization :** 9.2/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Web+Center?

- **Seller:** [Internet Software Sciences](https://www.g2.com/sellers/internet-software-sciences)
- **Year Founded:** 1995
- **HQ Location:** Los Altos, CA
- **Twitter:** @InetSciences  
18 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a74165fa14d7e60911a4b15174d3da40ff76830865c528b38249a6b1748ea5a4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2436855%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 48% Medium, 43% Small

#### What Are Recent G2 Reviews of Web+Center?

**["Web+Center"](https://www.g2.com/survey_responses/web-center-review-4314774)**

**Rating:** 5.0/5.0 stars

_— Rich D._

[Read full review](https://www.g2.com/survey_responses/web-center-review-4314774)

**["It works well!"](https://www.g2.com/survey_responses/web-center-review-443936)**

**Rating:** 4.5/5.0 stars

_— Dakota M._

[Read full review](https://www.g2.com/survey_responses/web-center-review-443936)

#### What Are G2 Users Discussing About Web+Center?

- [What is Web+Center used for?](https://www.g2.com/discussions/what-is-web-center-used-for)

### [Anywhere365](https://www.g2.com/products/anywhere365/reviews)

What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Microsoft investments to skyrocket your customer experience, streamline contact center operations and reduce your IT costs. Anywhere365 has become the leading CPaaS solution, native to Microsoft Teams. Engage your customers effortlessly across any communications channels, from any device, location and any time. While AI voice bots and chat bots handle all routine requests, human agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents don’t have to switch between different point solutions, which will result in faster call handling, saving costly time and over-delivering to the customer’s expectation. That’s why we report on customer dialogue KPIs from initial contact to final resolution across the entire enterprise.

**Average Rating:** 4.1/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate Anywhere365?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Workflow:** 8.9/10 (Category avg: 8.7/10)
- **Customization :** 10.0/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Anywhere365?

- **Seller:** [Anywhere365](https://www.g2.com/sellers/anywhere365)
- **Year Founded:** 2010
- **HQ Location:** ROTTERDAM, ZH
- **Twitter:** @ANYWHERE365  
1,172 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=12528c3788e9106f0e1f94ade076624b464095fe2b4884e0d18f14477e230ec4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fanywhere365&secure%5Burl_type%5D=linkedin_company_website)  
313 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 38% Small, 38% Large

#### What Do G2 Reviewers Say About Anywhere365?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **user-friendly integration** with Office 365 and the flexibility of unlimited agents in Anywhere365.
- Users value the **seamless integrations** of Anywhere365, enhancing productivity and collaboration within the Microsoft 365 ecosystem.
- Users appreciate the **ease of use** of Anywhere365, finding it friendly and straightforward for various workflows.
- Users highly value the **easy integrations** of Anywhere365, enabling seamless use within the Microsoft 365 ecosystem.
- Users value the **easy setup** of Anywhere365, enabling seamless integration and effortless workflow adjustments.

##### Cons

- Users find the **difficult setup** process costly and challenging, especially for smaller organizations lacking coding knowledge.
- Users find the **learning curve challenging** , especially during setup which may require coding knowledge for customization.
- Users find the **setup complexity** of Anywhere365 challenging, leading to increased costs and difficulties for new users.
- Users find the **complex usability** of Anywhere365 challenging, particularly during setup for new users and cost concerns.
- Users find the **costly setup** and licensing fees challenging, particularly for smaller organizations.

#### What Are Recent G2 Reviews of Anywhere365?

**["Anywhere365 - Easy to use, Feature Rich and Affordable!"](https://www.g2.com/survey_responses/anywhere365-review-8501124)**

**Rating:** 4.0/5.0 stars

_— Sujit K._

[Read full review](https://www.g2.com/survey_responses/anywhere365-review-8501124)

**["Anywhere365 empower seamless Intelligent communication unifying customer conversation across channel"](https://www.g2.com/survey_responses/anywhere365-review-11027064)**

**Rating:** 5.0/5.0 stars

_— shilpa g._

[Read full review](https://www.g2.com/survey_responses/anywhere365-review-11027064)

#### What Are G2 Users Discussing About Anywhere365?

- [What is Anywhere365 Universal Contact Center Connector for Skype for Business and Lync used for?](https://www.g2.com/discussions/what-is-anywhere365-universal-contact-center-connector-for-skype-for-business-and-lync-used-for)

### [Foqal](https://www.g2.com/products/foqal/reviews)

Foqal is the AI ticketing platform that helps fast-moving teams streamline internal and external support. IT, CS, HR—whoever’s handling requests, we help them route, resolve, and report faster. We don’t force you to rip and replace. We plug into what you already use—Slack, Teams, Zendesk, Jira, ServiceNow, and 20+ other tools—and automate the grunt work so your team can focus on what actually matters. Built for speed, built for scale, built for real workflows—not cookie-cutter ones. Foqal is how modern teams handle support.

**Average Rating:** 4.9/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Foqal?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Workflow:** 8.3/10 (Category avg: 8.7/10)
- **Customization :** 8.3/10 (Category avg: 8.4/10)
- **Customer Portal:** 7.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Foqal?

- **Seller:** [Foqal](https://www.g2.com/sellers/foqal)
- **Year Founded:** 2017
- **HQ Location:** San Francisco, US
- **Twitter:** @foqal  
23 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6e41588b33765a3027fa8a01c7669639b069b5aa87bf31bb1857520ff293b00d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffoqal&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Medium, 25% Small

#### What Do G2 Reviewers Say About Foqal?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **seamless integrations** of Foqal, enhancing collaboration between Slack and Intercom efficiently.
- Users praise the **excellent customer support** of Foqal, enhancing their overall experience with the product.
- Users appreciate the **easy integrations** of Foqal, seamlessly connecting their existing tools like Slack and Intercom.
- Users find Foqal's **easy setup** impressive, especially with its seamless integration into Slack.
- Users love the **easy setup and seamless Slack integration** of Foqal, alongside excellent support and reasonable pricing.

##### Cons

- Users find a **lack of guidance** in documentation, making it difficult to fully utilize Foqal's features.
- Users note a **steep learning curve** during onboarding with Foqal, impacting their ability to utilize all features effectively.

#### What Are Recent G2 Reviews of Foqal?

**["Excellent Support and a Highly Customizable Product"](https://www.g2.com/survey_responses/foqal-review-12667003)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/foqal-review-12667003)

**["Effortless Ticketing and Seamless Slack Integration at a Great Price"](https://www.g2.com/survey_responses/foqal-review-11972629)**

**Rating:** 5.0/5.0 stars

_— Nathan B._

[Read full review](https://www.g2.com/survey_responses/foqal-review-11972629)

### [luminjo](https://www.g2.com/products/luminjo/reviews)

Luminjo is a customer service software that allows you to centralize all user questions, follow the evolution of your conversations and manage the distribution of the conversations to your agents

**Average Rating:** 3.6/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate luminjo?

- **Workflow:** 5.0/10 (Category avg: 8.7/10)
- **Customer Portal:** 7.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind luminjo?

- **Seller:** [Agence Awelty](https://www.g2.com/sellers/agence-awelty)
- **Year Founded:** 2006
- **HQ Location:** Amiens, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22499ec2aadd811d121bcea9be6821d8c314bc1a27c30f7f6f140d27f5affb64&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fawelty%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Medium, 25% Small

#### What Are Recent G2 Reviews of luminjo?

**["Easy access and managing platform for customer service"](https://www.g2.com/survey_responses/luminjo-review-6901615)**

**Rating:** 4.0/5.0 stars

_— alka b._

[Read full review](https://www.g2.com/survey_responses/luminjo-review-6901615)

#### What Are G2 Users Discussing About luminjo?

- [What is luminjo used for?](https://www.g2.com/discussions/what-is-luminjo-used-for)

### [Request Tracker](https://www.g2.com/products/request-tracker/reviews)

Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data ownership. RT helps organizations track, manage, and resolve any type of request—whether IT incidents, customer support tickets, HR inquiries, or internal business operations. Its flexible design allows teams to create custom queues, automate repetitive tasks, and integrate seamlessly with email, APIs, and third-party systems. Built for teams that need reliability without complexity, RT delivers enterprise-grade functionality—ticketing, SLA tracking, approvals, dashboards, reporting, and workflow automation—without per-user pricing or vendor lock-in. Thousands of organizations worldwide rely on RT to streamline communication, improve accountability, and simplify request management across every department.

**Average Rating:** 3.8/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate Request Tracker?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Request Tracker?

- **Seller:** [Best Practical](https://www.g2.com/sellers/best-practical)
- **Year Founded:** 2001
- **HQ Location:** United States
- **Twitter:** @bestpractical  
498 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=88c33976e887efac0a465633382a5caa4d6e4c912a9a03ffc941a51ef0a1b6c1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F137776&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Large, 30% Medium

#### What Are Recent G2 Reviews of Request Tracker?

**["Smooth Tracking & Issue Resolution"](https://www.g2.com/survey_responses/request-tracker-review-8557505)**

**Rating:** 4.5/5.0 stars

_— Jak U._

[Read full review](https://www.g2.com/survey_responses/request-tracker-review-8557505)

**["Easy to use"](https://www.g2.com/survey_responses/request-tracker-review-9038777)**

**Rating:** 4.5/5.0 stars

_— Verified User in Consumer Services_

[Read full review](https://www.g2.com/survey_responses/request-tracker-review-9038777)

#### What Are G2 Users Discussing About Request Tracker?

- [What is RTIR?](https://www.g2.com/discussions/request-tracker-what-is-rtir-e70de0a3-ed34-4845-b42e-be59efdbc3fb)
- [What is RTIR?](https://www.g2.com/discussions/request-tracker-what-is-rtir-1adb8bda-dd93-461e-86e1-2326099461dd)
- [What is RTIR?](https://www.g2.com/discussions/request-tracker-what-is-rtir)
- [What is RTIR?](https://www.g2.com/discussions/what-is-rtir)
- [How do I setup a request tracker?](https://www.g2.com/discussions/request-tracker-how-do-i-setup-a-request-tracker)

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[Employee Communications Software](https://www.g2.com/categories/employee-communications)

[Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

[Security Compliance Software](https://www.g2.com/categories/security-compliance)

[Accounting Software](https://www.g2.com/categories/accounting)

Similar Categories

- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Help Desk Themes](/categories/help-desk/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated April 9, 2026

Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels.

### Core Capabilities of Help Desk Software

To qualify for inclusion in the Help Desk category, a product must:

- Organize external customer inquiries into tickets for support agents
- Aggregate inquiries from emails and a customer portal
- Assign tickets to support agents for prompt service

### Common Use Cases for Help Desk Software

Help desk software is commonly used to:

- Manage incoming customer inquiries across email, phone, social media, and portals
- Track ticket status and prioritize issues for support teams
- Provide customers with self-service options through knowledge bases or portals
- Monitor agent performance and customer service metrics
- Centralize multi-channel communication for faster resolution

### How Help Desk Software Differs from Other Tools

Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality.

### Insights from G2 on Help Desk Software

Based on category trends on G2, streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance.

Show More

* * *

## How Do You Choose the Right Help Desk Software?

### What You Should Know About Help Desk Software

### Help desk software buying insights at a glance

[Help desk software](https://www.g2.com/categories/help-desk) helps organizations manage and resolve customer, employee, and partner support inquiries across channels like email, chat, phone, and social media. These platforms centralize communication, automate ticket routing, enforce SLAs, and deliver insights through analytics.

Organizations use help desk software for internal IT support, external customer service, SLA tracking, and workflow automation. Solutions vary from basic ticketing tools to enterprise-grade platforms with AI assistance, omnichannel engagement, and CRM integration. Some products are tailored for industries like healthcare, finance, or education.

Most help desk tools are priced per user monthly or annually. Plans range from free tiers for small teams to enterprise solutions costing up to $6,000 per user/year. The average annual license cost is $672.52 (approximately $56 per user/month), based on G2 pricing data across 100 product editions.

If you're evaluating help desk software, consider your team size, ticket volume, required integrations, support for customization, and deployment preferences. Ask vendors:

- How flexible is the platform for custom workflows and reports?
- What integrations are available (e.g., CRM, collaboration, ITSM)?
- How well does the system perform under high ticket volumes?
- What onboarding and support resources are offered?
- Does the solution include AI or automation features to boost productivity?

G2's top-rated helpdesk software currently includes Salesforce Service Cloud, Zoho Desk, Freshdesk, Zendesk Support Suite, and Intercom.

### What is help desk software?

G2 defines [help desk software](https://www.g2.com/categories/help-desk) as a category of solutions designed to streamline the handling of customer, employee, and partner inquiries. These platforms consolidate support requests from email, chat, phone, social media, and other channels into a centralized queue, allowing teams to prioritize tickets based on urgency and complexity. 

Essential capabilities typically include automated ticket routing, SLA management, knowledge base functionality, and analytics for tracking service performance.

Help desk software, sometimes called service desk software, is part of the broader landscape of customer service and support tools. Demand continues to climb in response to growing expectations for swift, personalized support. Vendors in this sector are expanding feature sets to include AI-driven chatbots, omnichannel engagement options, and advanced workflow automation. 

As a result, organizations benefit from improved resolution times, agent productivity, and deeper insights into support trends that inform strategic decision-making.

According to current market estimates, the global help desk software sector reached a valuation of approximately $9.9 billion in 2021. Over the next decade, the market is poised to maintain a solid 9.4% CAGR, culminating in an estimated worth of nearly $26.8 billion by the end of 2032. ([_Source 1_](https://www.futuremarketinsights.com/reports/help-desk-software-market))

G2 currently covers 449 help desk products, with 2995 reviews published in the last 12 months. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies))

### What are the top reviewed helpdesk software on G2?

G2 scores the top-rated help desk tools based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated help desk products G2 for this category:

#### 1. [SF Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews)

- Number of Reviews: 2,000
- Satisfaction: 96
- Market Presence: 99
- G2 Score: 98

#### 2. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)

- Number of Reviews: 4,797
- Satisfaction: 99
- Market Presence: 92
- G2 Score: 95

#### 3. [Freshdesk](https://www.g2.com/products/freshdesk/reviews)

- Number of Reviews: 2,807
- Satisfaction: 95
- Market Presence: 88
- G2 Score: 91

#### 4. [Zendesk Support Suite](https://www.g2.com/products/zendesk-support-suite/reviews)

- Number of Reviews: 3,797
- Satisfaction: 84
- Market Presence: 92
- G2 Score: 88

#### 5. [Intercom](https://www.g2.com/products/intercom/reviews)

- Number of Reviews: 2,029
- Satisfaction: 87
- Market Presence: 83
- G2 Score: 85

These rankings are determined by combining verified user ratings and publicly available web search popularity data:

- The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies))
- The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies))
- G2 ranks products using a unique scoring system, the **G2 Score** , calculated from genuine user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies))

### Help desk software pricing and cost considerations

Most help desk software solutions on the market are priced on a subscription basis, with costs typically calculated per user per month. Help desk software pricing varies significantly depending on the vendor, scale, complexity, and deployment model. Pricing categories usually include:

- Free tier: These [freemium offerings](https://www.g2.com/categories/help-desk/free) provide basic functionality, ideal for startups or small teams with limited support needs. They often include essential features such as ticket management and basic knowledge base tools, with restrictions on ticket volumes, integrations, or advanced support capabilities.
- Entry-level and mid-market tiers: Aimed at small to mid-sized organizations, these solutions come with moderate feature sets and are typically priced per user per month. They usually cover essential multi-channel support (email, chat, etc.), standard reporting, and [basic automation](https://www.g2.com/categories/help-desk/f/response-automation). According to G2 data covering 45 products across 100 editions, the average annual license cost is about $672.52—roughly $56 per user per month.
- Enterprise-level tiers: These comprehensive and highly customizable platforms offer advanced features, such as AI-assisted support, multiple inbox management, extensive automation, deep analytics, and enhanced security. Enterprise-level solutions include premium support, customizable workflows, [voice capabilities](https://www.g2.com/categories/help-desk/f/voice), and [SLA guarantees](https://www.g2.com/categories/help-desk/f/sla-management). High-end offerings can cost up to approximately $6,000 per user per year.

Most service desk software solutions are priced per user monthly, though annual payment options are also commonly available. Organizations should carefully evaluate the Total Cost of Ownership (TCO), considering hidden costs such as onboarding, integrations, training, and ongoing technical support. Additional factors such as hardware expenses, IT resources, and maintenance requirements must be considered for on-premises deployments.

### Types of help desk software on G2

Helpdesk software solutions typically fall into the following categories, each with distinctive functionalities suited to specific support and service management needs:

- Ticketing systems: These tools focus on centralizing support requests by converting them into actionable tickets, automating workflows, and providing tracking and reporting mechanisms to ensure issues are prioritized and resolved efficiently.
- [IT service management (ITSM) solutions](https://www.g2.com/categories/it-service-management-itsm-tools): ITSM tools integrate comprehensive IT service processes, including incident, problem, and change management, often leveraging frameworks like ITIL to streamline overall service delivery and asset management.
- Cloud-based help desk software: Such solutions are delivered via the cloud for scalable, always-accessible support platforms that reduce on-premise maintenance and offer flexible subscription models, seamless updates, and integration capabilities.
- On-premise help desk software: Installed and managed locally, such products offer high customization and data control for organizations with stringent security or regulatory requirements. They also require an upfront investment in hardware and ongoing maintenance.
- Integrated help desk and CRM solutions: Such tools merge core help desk capabilities with [customer relationship management tools](https://www.g2.com/categories/crm) to provide a unified view of customer interactions, aiding support efficiency and overall relationship management.
- [Self-service portals](https://www.g2.com/categories/customer-self-service) and [knowledge base systems](https://www.g2.com/categories/knowledge-base-software): These systems empower users to resolve common issues independently through well-organized knowledge bases, FAQs, and community forums, often supplemented with automation and chatbots for immediate assistance.
- [Mobile help desk solutions](https://www.g2.com/categories/help-desk/f/mobile-user-support): These solutions enable support agents and customers to manage tickets, communicate, and track service requests through dedicated mobile applications, thus facilitating on-the-go productivity and quick notifications.
- Specialized help desk software: Tailored to meet industry-specific requirements, these solutions include specialized compliance tools, advanced security measures, and custom workflows designed to address unique operational processes within healthcare, finance, and more.

### Top help desk software features rated by G2 reviewers

Most help desk solutions include foundational capabilities for organizing and addressing user inquiries. These range from basic ticket routing to self-service tools, helping customer support teams handle various communication channels, automate repetitive tasks, and monitor performance.

#### Core help desk software features

- Ticket management: Tracks the lifecycle of customer support requests or IT incidents from creation to resolution. This includes automated routing, prioritization, and [collaboration tools to ensure tickets reach the right agents](https://www.g2.com/categories/help-desk/f/ticket-collaboration).
- Knowledge base management: Enables creating, updating, and maintaining a repository of informational articles or FAQs. This resource helps end users find quick answers and minimizes repetitive inquiries directed to agents.

#### Highly rated common help desk software features

- [Live chat](https://www.g2.com/categories/help-desk/f/chat-live-support): This service provides real-time messaging capabilities for immediate customer support and faster resolution times. Many buyers report that live chat has a high impact on customer satisfaction.
- Alerts/escalation: Automatically send notifications when tickets meet specific criteria, such as reaching an SLA threshold or requiring higher-level assistance. This helps keep response times in check and prevents issues from being overlooked.
- Generative AI: Offers AI-powered text generation and summarization to expedite drafting replies or condense lengthy documentation. This feature is increasingly valued for saving time and improving consistency.
- Reporting & analytics: Delivers insights into metrics like response times, resolution rates, and customer satisfaction. Buyers often rely on analytical tools to identify bottlenecks and track support efficiency.
- Multi-channel communication: Consolidates requests from phone, email, [social media](https://www.g2.com/categories/help-desk/f/social-integration), and other channels into a single dashboard. Having a unified view of customer interactions is crucial for seamless support.
- User roles & access controls: Restricts data visibility and system functions based on defined roles or permissions. This ensures sensitive information remains protected while allowing easy collaboration.
- Self-service portal: This empowers end users to submit and track their own tickets, access knowledge base content, and even engage with community forums. Many organizations find that self-service options reduce agent workload and improve user autonomy.

Additional capabilities may include [email-to-case conversion](https://www.g2.com/categories/help-desk/f/email-to-case), [attachments and screencast sharing](https://www.g2.com/categories/help-desk/f/attachments-screencasts), and [customer and contact database features](https://www.g2.com/categories/help-desk/f/customer-and-contacts-database).

### Top service desk software benefits identified by G2 reviewers

Effective help desk software implementation offers multiple strategic benefits, including:

**Improved ticket resolution & efficiency:** Help desk software streamlines ticket routing and management, ensuring rapid response times and swift issue resolution.

_“The tool handles ticket assignments and basic replies, saving me hours weekly. It’s benefiting me by giving me more time to focus on solving customer problems instead of just organizing them, and my response times have improved so much that my customers are noticeably happier”_ - [Ayush C., Founder](https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-10951396).

**Effective automation & SLA management:** Service desk tools help with automated responses, proactive SLA tracking, and escalation processes that maintain consistent service quality and prevent delays.

_“Its automation features handle repetitive tasks, freeing the team to focus on complex customer needs. This has increased team productivity, customer satisfaction, and more efficient management of high support volumes.”_ - [Jenny P., Senior Operations Manager](https://www.g2.com/products/freshdesk/reviews/freshdesk-review-10742210).

**Actionable reporting & analytics:** Helpdesk tools offer comprehensive dashboards and reporting features that deliver insights into performance metrics, supporting data-driven decision-making and continuous improvement.

“_The integration with our existing systems has been seamless, and the dashboards and reporting capabilities provide helpful insights into our customer service performance._” - [Eric A., Customer Service Manager](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10415064).

**User-friendly interface & ease of use:** G2 reviewers also report that an intuitive design for service desk software minimizes training needs and accelerates agent adoption, contributing to smoother daily operations.

_“The interface is clean and very easy to navigate, the user guide is easy to follow, and the training process is less than 2 days.”_ - [Jennifer C., Client Services Senior Lead](https://www.g2.com/products/zendesk-support-suite/reviews/zendesk-support-suite-review-9874966).

### Top help desk tools challenges identified by G2 reviewers

Navigating help desk software requires careful consideration of potential obstacles. Insights gathered from user reviews on G2 reveal several recurring challenges that can significantly impact the software’s effectiveness and overall return on investment. Understanding these issues—and knowing the right questions to ask vendors—empowers buyers to make more informed decisions.

**1. Customization complexity & limited flexibility:** Reviewers frequently express concerns over tailoring workflows, dashboards, and interfaces to match their unique business processes. This rigidity can hamper operational efficiency and obstruct the desired level of personalization.

- **Essential questions to ask your help desk software vendor:** How configurable is the platform for custom workflows and reporting? Can the helpdesk solution evolve with changing business processes without requiring extensive custom code?
- **How to overcome the challenge:** Look for service desk platforms that offer modular, scalable customization options. A flexible architecture allows for incremental enhancements and ensures the tool remains adaptable to future needs.

**2. Performance under high ticket volumes:** As support teams handle increasing inquiries, some help desk tools experience performance slowdowns or bottlenecks—especially during peak periods. This can negatively affect response times and overall productivity.

- **Essential questions to ask your help desk software vendor:** What performance benchmarks are available for high-volume environments? How does the system maintain speed and responsiveness during peak times?
- **How to overcome the challenge:** Evaluate help desk solutions with proven scalability, robust infrastructure, and real-world performance metrics in similar operational settings. Testing under simulated high-load conditions during pilot phases can provide valuable assurance.

**3. Integration limitations:** Many help desk reviewers express disappointment regarding the difficulty of integrating with legacy systems. Non-standard third-party tools can disrupt a unified customer support ecosystem, leading to fragmented data and inefficiencies in workflow.

- **Essential questions to ask your help desk software vendor:** Can you provide examples of integrations with popular CRM, collaboration, and ITSM tools? How does the solution handle integrations with older or custom systems?
- **How to overcome the challenge:** Choose help desk platforms with a comprehensive API ecosystem and flexible integration capabilities that minimize the need for complex, custom integrations.

### What is help desk software used for?

Analysis of help desk software reviews reveals the following common scenarios:

- **Internal IT support:** Organizations use help desk tools to track and resolve internal IT incidents and service requests, ensuring that technical issues are addressed quickly and internal operations remain smooth.
- **Customer service & support:** Businesses rely on these platforms to manage external customer inquiries by consolidating communications from email, live chat, social media, and other channels into a single ticketing system. This centralization ensures customer issues are captured, prioritized, and resolved efficiently.
- **Multi-channel communication management:** Reviewers say help desk software streamlines interactions across multiple communication channels, such as phone, email, chat, and social media, ensuring that support teams have a unified view of all customer engagements and can respond effectively to each query.
- **Workflow automation and SLA tracking:** Reviewers highlight the importance of automated ticket routing, real-time notifications, and strict SLA management in maintaining high support quality.

### Who uses helpdesk software?

Help desk software users span various roles, from frontline support staff to strategic decision-makers. Based on G2 reviewer demographics, typical users include customer support managers, IT managers/administrators, and service desk analysts/technicians, with additional participation from directors of operations and business owners. Common industries include technology/SaaS, e-commerce/retail, and financial services, with significant representation in telecommunications, education, and healthcare.

### Common service desk software integrations

Extensive user review data reveals that help desk solutions are frequently integrated with several key categories of software to enhance operational efficiency and create a unified support environment:

- **CRM systems:** Integration with [customer relationship management platforms](https://www.g2.com/categories/crm) provides a unified view of customer interactions. This enables support teams to access comprehensive customer profiles and historical data, ensuring that every support case is handled with full context.
- **Collaboration & communication platforms:** Connecting help desk software with [internal messaging and collaboration tools](https://www.g2.com/categories/internal-communications) streamlines communication among support teams. This integration facilitates real-time ticket updates and collaborative problem-solving, leading to faster resolution times and improved team coordination.
- **Email platforms & automation tools:** Integrations with widely used [email](https://www.g2.com/categories/email) and automation systems allow for automatically converting incoming messages into support tickets. This reduces manual entry, maintains consistency in communication, and ensures that customer inquiries are efficiently tracked across channels.
- **Workflow and custom integration tools:** Help desk software can synchronize data across various applications, such as [project management](https://www.g2.com/categories/project-management) and [analytics tools](https://www.g2.com/categories/analytics-platforms), by leveraging flexible integration methods and workflow automation technologies. This enhances overall operational visibility and supports more efficient, data-driven decision-making.
- **Additional integrations:** Many users also value connections with other [task management](https://www.g2.com/categories/task-management-software) and [business intelligence tools](https://www.g2.com/categories/business-intelligence), further streamlining processes and ensuring that support performance aligns closely with broader organizational objectives.

### Future of helpdesk software

- **AI-powered automation and predictive support:** Helpdesk software is becoming increasingly intelligent, with AI and [machine learning](https://www.g2.com/articles/what-is-machine-learning) driving automation, faster ticket resolution, and smarter self-service. AI tools can prioritize tickets, suggest solutions, and even resolve routine issues autonomously, freeing up agents for complex queries. Predictive analytics will help identify recurring problems before they escalate, improving uptime and customer trust. ([_Source 3_](https://www.manageengine.com/products/service-desk/help-desk-software/future-help-desk-support-trends.html))
- **Omnichannel and conversational experiences:** Future-ready helpdesks will seamlessly integrate chat, email, social media, and voice into a unified interface. Conversational AI will humanize interactions, reduce friction, and offer 24/7 support. ([_Source 4_](https://www.zendesk.com/newsroom/press-releases/cx-trends-2024))
- **Mobility and remote support:** With the rise of hybrid work, mobile-first helpdesk apps will enable technicians to manage tickets and provide real-time support anywhere, increasing agility and responsiveness. ([_Source 3_](https://www.manageengine.com/products/service-desk/help-desk-software/future-help-desk-support-trends.html))

### Sources

1. [Help Desk Software Market Analysis – Demand & Forecast 2022-2032](https://www.futuremarketinsights.com/reports/help-desk-software-market), Future Market Insights.
2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies).
3. [Future of help desk support](https://www.manageengine.com/products/service-desk/help-desk-software/future-help-desk-support-trends.html), ManageEngine.
4. [AI ushers in era of intelligent CX, fuels massive industry transformation](https://www.zendesk.com/newsroom/press-releases/cx-trends-2024)​, Zendesk.

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