# Best Help Desk Software - Page 13

## How Many Help Desk Software Products Does G2 Track?

**Total Products under this Category:** 510

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Help Desk Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 77,800+ Authentic Reviews
- 510+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Help Desk Software
 ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=574&focus%5B%5D=2743&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)

**Sponsored**

### SysAid

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, or steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. With our award-winning support, you’re set up for success. ITSM run by AI, and you.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-02T08%3A29%3A49Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=58&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2647&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Fpage%3D13%26tactic_id%3D3564347&secure%5Btoken%5D=f39c1e25c494147964af9504aa633488075bea3b2789b1de431bc0594245af4d&secure%5Burl%5D=https%3A%2F%2Fwww.sysaid.com%2Flp%2Foverview-ai-itsm%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2_clicks%26sysaidlsd%3Dhelp-desk&secure%5Burl_type%5D=custom_url)

### [Herodesk](https://www.g2.com/products/herodesk/reviews)

Herodesk is the simple helpdesk solution for your everyday customer success heroes. Many small and mid-sized businesses struggle with their customer service. At Herodesk, we’ve created a simple and affordable customer support tool that lets you organize your customer support in one place. With our tool you’ll regain control of your customer support and never miss another customer question, leading to happy and loyal customers.

**Average Rating:** 5.0/5.0

**Total Reviews:** 7

#### How Do G2 Users Rate Herodesk?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 9.2/10 (Category avg: 8.7/10)
- **Customization :** 8.6/10 (Category avg: 8.4/10)
- **Customer Portal:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Herodesk?

- **Seller:** [Herodesk](https://www.g2.com/sellers/herodesk)
- **Year Founded:** 2023
- **HQ Location:** Aarhus, DK
- **Twitter:** @herodeskio  
19 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cef57f31e3b56a6cef24f30eaf83700d5170521176c7c0c35dce51e5ff43ef7b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fherodeskio&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Herodesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users love HeroDesk's **easy integrations** with their webshop, streamlining customer service and improving response times effortlessly.
- Users appreciate the **ease of use and implementation** of Herodesk, enhancing customer support and efficiency.
- Users value the **seamless integration** with their webshop, enhancing efficiency and customer service in e-commerce operations.
- Users appreciate the **seamless integration** of HeroDesk, enhancing efficiency and customer service experience through instant access to information.
- Users value the **efficient customer support** that enables quicker response times and enhances overall service quality.

#### What Are Recent G2 Reviews of Herodesk?

**["Great software"](https://www.g2.com/survey_responses/herodesk-review-10914002)**

**Rating:** 5.0/5.0 stars

_— Casper B._

[Read full review](https://www.g2.com/survey_responses/herodesk-review-10914002)

**["Easy to use live chat and AI features"](https://www.g2.com/survey_responses/herodesk-review-10929976)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/herodesk-review-10929976)

### [Pega Customer Service](https://www.g2.com/products/pegasystems-pega-customer-service/reviews)

Pega Customer Service is an advanced customer relationship management (CRM) application designed to streamline and enhance customer interactions for large enterprises. By integrating artificial intelligence (AI), automation, and real-time decision-making, it enables organizations to deliver personalized, efficient, and consistent service experiences across multiple channels. This solution not only improves customer satisfaction but also boosts operational efficiency by automating routine tasks and guiding customer service representatives (CSRs) through complex processes. Key Features and Functionality: - AI-Driven Case Management: Utilizes AI to automate case assignments, provide intelligent suggestions, and perform predictive analyses, ensuring efficient issue resolution and consistent customer experiences. - Omni-Channel Support: Offers a unified interface for managing customer interactions across various channels, including phone, email, chat, social media, and web self-service portals, ensuring seamless communication and service delivery. - Real-Time Assistance and Guidance: Equips CSRs with contextual insights and dynamic knowledge bases, enabling them to deliver timely and personalized support during customer interactions. - Unified Messaging Capabilities: Provides a single dashboard for agents to manage communications across multiple messaging platforms, such as WhatsApp, Facebook Messenger, Apple Business Chat, Twitter, SMS, and web chat, enhancing workflow efficiency and consistency. - Industry-Specific Solutions: Offers tailored editions for sectors like healthcare, financial services, insurance, and communications, incorporating industry-specific micro-journeys and data models to deliver cost-effective, high-quality customer service. Primary Value and Problem Solved: Pega Customer Service addresses the challenges of delivering fast, consistent, and seamless customer service experiences in large organizations. By breaking down silos and integrating AI-driven automation, it reduces customer effort, decreases contact center volume, and enhances the efficiency of CSRs. The platform's ability to provide personalized, context-aware interactions across multiple channels ensures higher customer satisfaction and loyalty. Additionally, its adaptability allows businesses to evolve their service delivery in response to changing customer expectations and market dynamics, thereby future-proofing their customer engagement strategies.

**Average Rating:** 4.3/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Pega Customer Service?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Workflow:** 6.7/10 (Category avg: 8.7/10)
- **Customization :** 5.0/10 (Category avg: 8.4/10)
- **Customer Portal:** 6.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Pega Customer Service?

- **Seller:** [Pegasystems](https://www.g2.com/sellers/pegasystems)
- **Year Founded:** 1983
- **HQ Location:** Cambridge, MA
- **Twitter:** @pega  
45,022 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c75409c33fbae8118b5f020eb0be2bccdc4330aee18fd61d88a946c760308820&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpegasystems&secure%5Burl_type%5D=linkedin_company_website)  
5,558 employees on LinkedIn®
- **Ownership:** NASDAQ:PEGA

#### Who Uses This Product?

- **Company Size:** 54% Large, 31% Small

#### What Do G2 Reviewers Say About Pega Customer Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Pega Customer Service's **ease of use** significantly enhances their experience and streamlines tasks.
- Users value the **AI-powered guidance** in Pega Customer Service, enhancing efficiency and improving customer interactions significantly.
- Users appreciate the **AI-powered guidance** from Pega Customer Service, enhancing agent performance and customer satisfaction significantly.
- Users value the **AI-powered guidance** in Pega Customer Service, enhancing agent efficiency and improving customer interactions.
- Users appreciate Pega's **robust case management** , streamlining interactions across channels for enhanced customer service efficiency.

##### Cons

- Users find the **limited out-of-the-box reports** to be a drawback, necessitating additional effort for meaningful insights.
- Users face significant **integration issues** with Pega Customer Service, limiting compatibility and scalability in production builds.
- Users find the **steep learning curve** daunting, making it challenging for new and non-technical teams to adapt.
- Users find the **limited out-of-the-box reports** in Pega Customer Service inadequate for meaningful data insights.
- Users often face **interface issues** , including a steep learning curve and dated UI elements that hinder efficiency.

#### What Are Recent G2 Reviews of Pega Customer Service?

**["Smart, Scalable, but Needs a Smoother Ride"](https://www.g2.com/survey_responses/pega-customer-service-review-11489682)**

**Rating:** 4.5/5.0 stars

_— Sushaen V._

[Read full review](https://www.g2.com/survey_responses/pega-customer-service-review-11489682)

**["Awesome Customer Engagement"](https://www.g2.com/survey_responses/pega-customer-service-review-8682351)**

**Rating:** 5.0/5.0 stars

_— Ricardo B._

[Read full review](https://www.g2.com/survey_responses/pega-customer-service-review-8682351)

#### What Are G2 Users Discussing About Pega Customer Service?

- [What does Pega Customer Service do?](https://www.g2.com/discussions/what-does-pega-customer-service-do)
- [What is PEGA customer decision Hub?](https://www.g2.com/discussions/what-is-pega-customer-decision-hub)
- [What is PEGA software used for?](https://www.g2.com/discussions/what-is-pega-software-used-for)

### [Simplydesk](https://www.g2.com/products/simplydesk-simplydesk/reviews)

SimplyDesk is a French and international ITSM & ITAM software designed to help businesses streamline their IT operations. It provides tools for ticketing, incident management, asset tracking, and service requests, making IT teams more efficient. Key Features of SimplyDesk: ✔ Helpdesk & Ticketing – Centralized management of IT requests and incidents. ✔ IT Asset Management – Track and manage hardware, software, and licenses. ✔ Automation & Workflows – Automate repetitive tasks to improve efficiency. ✔ Reporting & Analytics – Gain insights into IT performance with customizable reports. ✔ User-Friendly Interface – Designed for easy adoption with minimal training. ✔ Cloud-Based & Secure – Accessible from anywhere with high data security. 💡 SimplyDesk is ideal for businesses looking to optimize their IT support, improve visibility on assets, and enhance overall service quality.

**Average Rating:** 4.6/5.0

**Total Reviews:** 7

#### How Do G2 Users Rate Simplydesk?

- **Workflow:** 9.7/10 (Category avg: 8.7/10)
- **Customization :** 9.4/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Simplydesk?

- **Seller:** [Simplydesk](https://www.g2.com/sellers/simplydesk)
- **Year Founded:** 1994
- **HQ Location:** LYON, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cedf427935126ecda1116309711fa44105bd53223f6ea250995c3cbaf21ef8da&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsimplydesk%2F&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 83% Medium, 17% Large

#### What Do G2 Reviewers Say About Simplydesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **automated responses** of Simplydesk, enhancing efficiency and ensuring timely communication within teams.
- Users value the **automation features** of Simplydesk, benefiting from smooth ticketing and efficient asset management.
- Users praise the **reliable and stable customer support** of Simplydesk, effectively meeting their needs and requirements.
- Users find the **reliability and stability** of SimplyDesk meets their customer service needs effectively.
- Users find the **intuitive interface** of Simplydesk easy to navigate, enabling quick onboarding for teams.

##### Cons

- Users find the **limited customization** of Simplydesk's reporting module can hinder achieving desired metrics efficiently.
- Users find the **reporting module lacking customization** , requiring manual tweaks for desired metrics and longer setup time.
- Users report **time delays** during initial setup, needing manual adjustments for optimal reporting metrics.

#### What Are Recent G2 Reviews of Simplydesk?

**["Efficient Helpdesk Tool, ITSM"](https://www.g2.com/survey_responses/simplydesk-review-10826824)**

**Rating:** 4.5/5.0 stars

_— Aurore P._

[Read full review](https://www.g2.com/survey_responses/simplydesk-review-10826824)

**["Streamlined Our IT Support — Great Tool for Growing Teams"](https://www.g2.com/survey_responses/simplydesk-review-11227022)**

**Rating:** 5.0/5.0 stars

_— Jose Gerardo R._

[Read full review](https://www.g2.com/survey_responses/simplydesk-review-11227022)

### [Cx MOMENTS](https://www.g2.com/products/cx-moments/reviews)

Cx MOMENTS AI to automatically analyse and categorize customer tickets and better escalate issues to other teams, detect topics for agents training and proritize self-service content.

**Average Rating:** 4.4/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Cx MOMENTS?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Cx MOMENTS?

- **Seller:** [Cx MOMENTS](https://www.g2.com/sellers/cx-moments)
- **Year Founded:** 2012
- **HQ Location:** Dublin 8, County Dublin, Ireland
- **Twitter:** @CxMoments  
213 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=43946471c2c4f348a145487bc0b2d66deaf4eadb27d37cf5319957afd6ccac42&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fscorebuddy&secure%5Burl_type%5D=linkedin_company_website)  
55 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 83% Small, 17% Medium

#### What Are Recent G2 Reviews of Cx MOMENTS?

**["Really insightful, needs continued work on the UI"](https://www.g2.com/survey_responses/cx-moments-review-6636320)**

**Rating:** 4.0/5.0 stars

_— Miles D._

[Read full review](https://www.g2.com/survey_responses/cx-moments-review-6636320)

**["It has helped me drive CX improvements"](https://www.g2.com/survey_responses/cx-moments-review-6580698)**

**Rating:** 5.0/5.0 stars

_— Alex R._

[Read full review](https://www.g2.com/survey_responses/cx-moments-review-6580698)

#### What Are G2 Users Discussing About Cx MOMENTS?

- [What is Cx MOMENTS used for?](https://www.g2.com/discussions/what-is-cx-moments-used-for)

### [Giva](https://www.g2.com/products/giva/reviews)

Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, hardware/software asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. Giva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP. Giva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician.

**Average Rating:** 4.8/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate Giva?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 10.0/10 (Category avg: 8.7/10)
- **Customization :** 9.4/10 (Category avg: 8.4/10)
- **Customer Portal:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Giva?

- **Seller:** [Giva](https://www.g2.com/sellers/giva-542ebd70-c180-4727-a13d-5f2f7c2f27b0)
- **Year Founded:** 1999
- **HQ Location:** Sunnyvale, US
- **Twitter:** @GivaHelpDesk  
1 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0714ae601986886ecc6c4f1ea4f1232c0ee7d30b6dddf6367ce15bf6fbd6db66&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgivainc%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Large, 33% Medium

#### What Do G2 Reviewers Say About Giva?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Giva, appreciating its intuitive design and efficient ticket management.
- Users appreciate the **enhanced customer satisfaction** provided by Giva's empathetic and efficient communication capabilities.
- Users commend Giva for its **workflow efficiency** , streamlining communication and enhancing issue resolution across multiple applications.
- Users value Giva for its **business efficiency** , streamlining issue tracking and enhancing accountability across multiple applications.
- Users appreciate the **efficiency** of Giva, enabling quick tracking and resolution of issues across various applications.

##### Cons

- Users experience **ticketing issues** with Giva as email ticket creation fails, necessitating the use of additional software.
- Users find Giva lacking in **efficiency** due to the need for external tools for round robin ticketing management.
- Users feel the lack of a **round robin ticketing component** in Giva hinders workflow efficiency and integration.
- Users express a need for a **round robin ticketing feature** in Giva to streamline their workflow effectively.
- Users desire a **round robin ticketing feature** in Giva eHelpDesk, preferring to manage everything in one application.

#### What Are Recent G2 Reviews of Giva?

**["Giva as a HIPAA Compliant Resource"](https://www.g2.com/survey_responses/giva-review-12097998)**

**Rating:** 5.0/5.0 stars

_— Kristin W._

[Read full review](https://www.g2.com/survey_responses/giva-review-12097998)

**["Reliable, Affordable Service Management That Streamlined Reporting and Service Desk Efficiency"](https://www.g2.com/survey_responses/giva-review-12544692)**

**Rating:** 5.0/5.0 stars

_— Diane A._

[Read full review](https://www.g2.com/survey_responses/giva-review-12544692)

#### What Are G2 Users Discussing About Giva?

- [What is Giva eHelpDesk used for?](https://www.g2.com/discussions/what-is-giva-ehelpdesk-used-for)

### [Helprace](https://www.g2.com/products/helprace/reviews)

Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Helprace tightly integrates the necessary tools you need to offer amazing support. Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base. Only pay for what you need & customize your help desk and user portal to your exact wishes.

**Average Rating:** 4.4/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate Helprace?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 9.2/10 (Category avg: 8.7/10)
- **Customization :** 8.9/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Helprace?

- **Seller:** [Helprace](https://www.g2.com/sellers/helprace)
- **Year Founded:** 2011
- **HQ Location:** Tampa, FL
- **Twitter:** @helpracing  
2,833 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=da813bed831a9d36d9226172f8d3273ef581e374e989eb295317e1da7c57ff69&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelprace&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 38% Medium

#### What Do G2 Reviewers Say About Helprace?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **streamlined workflows** of Helprace, enhancing productivity and uniting customer support functions effectively.
- Users value Helprace for its **effective communication** , streamlining customer support and enhancing workflow efficiency.
- Users value the **unified customer support functions** of Helprace, enhancing workflow efficiency and communication effectiveness.
- Users value the **intuitive interface** of Helprace, which simplifies navigation for both customers and support agents.
- Users value the **easy access** to all customer interactions, leading to smoother workflows and improved communication.

##### Cons

- Users find the **limited features** of Helprace restrict their ability to analyze key metrics effectively.
- Users note that the **mobile interface has limitations** affecting feature accessibility and support requests.
- Users find the **limited analytics** of Helprace inadequate for assessing crucial metrics like agent performance and ticket resolution.
- Users note the **limited functionality** of Helprace, particularly regarding mobile interface and support request features.
- Users find **limited options** for analytics in Helprace, lacking essential details on key performance metrics.

#### What Are Recent G2 Reviews of Helprace?

**["Customer service never been this easy!"](https://www.g2.com/survey_responses/helprace-review-8927776)**

**Rating:** 5.0/5.0 stars

_— Bashar H._

[Read full review](https://www.g2.com/survey_responses/helprace-review-8927776)

**["Listening to Customer Service with a Powerful, User-Friendly Tool"](https://www.g2.com/survey_responses/helprace-review-9560281)**

**Rating:** 4.0/5.0 stars

_— Imran A._

[Read full review](https://www.g2.com/survey_responses/helprace-review-9560281)

#### What Are G2 Users Discussing About Helprace?

- [What is Helprace used for?](https://www.g2.com/discussions/what-is-helprace-used-for)

### [Hesk](https://www.g2.com/products/hesk/reviews)

Hesk is a beautifully simple yet capable help desk software. It allows you to set up a web-based customer support portal or an IT help desk. Hesk is feature-rich, but not bloated with features you rarely use. Set up ticket categories, canned responses, customize your ticket forms with custom fields, service messages, edit email templates, set up custom ticket statuses and priorities, modify the look and feel, connect your email inbox for automated ticket creation, set up agents with pinpoint access accuracy and roles, and so much more. Your customers will benefit from the built-in knowledge base. If they need further help, they can submit a support ticket and talk back and forth with your staff to solve their problem. They can see all their active and resolved tickets in their customer dashboard. You don't have to spend a fortune to get a help desk up and running quickly. You can opt in for the free self-hosted version of Hesk, or get up and running in minutes with the managed Hesk Cloud for a flat-fee price rather than per-agent pricing. With 21+ years in development, over 1,000,000 downloads, and 35+ languages available, Hesk is a mature and proven help desk for those who do not have the need or the means to spend big budgets on their help desk.

**Average Rating:** 4.7/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Hesk?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Workflow:** 9.0/10 (Category avg: 8.7/10)
- **Customization :** 4.3/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Hesk?

- **Seller:** [Klemen Stirn](https://www.g2.com/sellers/klemen-stirn)
- **HQ Location:** N/A
- **Twitter:** @HESKdotCOM  
720 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 33% Medium

#### What Are Recent G2 Reviews of Hesk?

**["Empowering Customer Service unveiling the power of HESK"](https://www.g2.com/survey_responses/hesk-review-9101855)**

**Rating:** 4.5/5.0 stars

_— Muhammad Naveed, D._

[Read full review](https://www.g2.com/survey_responses/hesk-review-9101855)

**["Hesk helpdesk helps me helps me help my users"](https://www.g2.com/survey_responses/hesk-review-8893777)**

**Rating:** 5.0/5.0 stars

_— Ricky N._

[Read full review](https://www.g2.com/survey_responses/hesk-review-8893777)

#### What Are G2 Users Discussing About Hesk?

- [How do you use help desk?](https://www.g2.com/discussions/how-do-you-use-help-desk)
- [What the HESK?](https://www.g2.com/discussions/what-the-hesk)
- [What is help desk software used for?](https://www.g2.com/discussions/what-is-help-desk-software-used-for)

### [IntraService](https://www.g2.com/products/intraservice/reviews)

IntraService will allow you to bring your customers support to the brand new level with minimal costs. Our system is extremely easy in implementation and user-friendly. It can be deployed and configured in a single day as on permise solution and instantly ready to use in a SaaS version. System meets ITIL recommendations.

**Average Rating:** 4.3/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate IntraService?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Workflow:** 9.2/10 (Category avg: 8.7/10)
- **Customization :** 9.2/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind IntraService?

- **Seller:** [IntraVision](https://www.g2.com/sellers/intravision)
- **Year Founded:** 2004
- **HQ Location:** Russia
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8218f6c057299203168f952c4ebb0382b4a048afcd700e8c6eb5f567f7623f08&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintravision_2%2F&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Large, 33% Small

#### What Are Recent G2 Reviews of IntraService?

**["Best for Monetary and asset management"](https://www.g2.com/survey_responses/intraservice-review-6595914)**

**Rating:** 4.5/5.0 stars

_— FaRaZ A._

[Read full review](https://www.g2.com/survey_responses/intraservice-review-6595914)

**["Very effective software for keeping the platform secure and well monitored"](https://www.g2.com/survey_responses/intraservice-review-8697095)**

**Rating:** 4.5/5.0 stars

_— Shobhna G._

[Read full review](https://www.g2.com/survey_responses/intraservice-review-8697095)

#### What Are G2 Users Discussing About IntraService?

- [What is IntraService used for?](https://www.g2.com/discussions/what-is-intraservice-used-for)

### [ITarian Helpdesk](https://www.g2.com/products/itarian-helpdesk/reviews)

ITarian provides an app store where you have the option to buy a range of additional network security and endpoint management applications. The app store is open for any vendor to sell their products, but we hope that the trust and confidence we build by giving you the ITarian Platform for free will result in you purchasing your applications for all your additional needs.

**Average Rating:** 4.0/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate ITarian Helpdesk?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Customization :** 10.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind ITarian Helpdesk?

- **Seller:** [ITarian](https://www.g2.com/sellers/itarian)
- **Year Founded:** 2018
- **HQ Location:** Clifton, New Jersey
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ff0d53acb565bddefcaa7b2518a48e55890bd80d32bffa201eec2b31cb706584&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F33287520%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 80% Small, 20% Medium

#### What Are Recent G2 Reviews of ITarian Helpdesk?

**["ITarian Helpdesk can work for any size business"](https://www.g2.com/survey_responses/itarian-helpdesk-review-7602799)**

**Rating:** 4.5/5.0 stars

_— Terrence C._

[Read full review](https://www.g2.com/survey_responses/itarian-helpdesk-review-7602799)

**["Itarian"](https://www.g2.com/survey_responses/itarian-helpdesk-review-6853451)**

**Rating:** 5.0/5.0 stars

_— Volkan Y._

[Read full review](https://www.g2.com/survey_responses/itarian-helpdesk-review-6853451)

### [Movidesk](https://www.g2.com/products/movidesk/reviews)

Movidesk is an all-in-one SaaS solution for customer support, customer services, and help desk needs. An attractive cost-benefit package, its omnichannel solution integrates a customer portal, email, telephone, chat, web forms, Facebook, WhatsApp, and a mobile app. It comes ready-to-use and supports extensive personalization and customization. It uses many concepts adopted by mainstream products, so most users should find it easy to use. The product is packed with features, some found only in the most sophisticated and expensive products in the market, such as knowledge base, asset management, expenses tracking, time tracking, advanced SLAs, and customer satisfaction surveys. It includes almost one hundred metrics and reports. Movidesk’s documentation is detailed, indexed, searchable, and easy-to-use, and includes a comprehensive implementation guide for simple and complex operations. The company targets software and IT companies, but the product’s resources and straight-forward APIs will suit most industries, just as the main players in this software segment do. To support their low price point, Movidesk asks customers to centralize contacts on system administrators but it does service anyone in emergencies. Movidesk’s web site provides detailed recorded demos.

**Average Rating:** 3.9/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Movidesk?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.0/10)
- **Workflow:** 6.9/10 (Category avg: 8.7/10)
- **Customization :** 6.9/10 (Category avg: 8.4/10)
- **Customer Portal:** 7.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Movidesk?

- **Seller:** [Movidesk](https://www.g2.com/sellers/movidesk)
- **Year Founded:** 2016
- **HQ Location:** Blumenau, BR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6cf8c2ea59e53c42033f8871e8f46af234842ee8d7a673703c8f11ff1e31f974&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmovidesk%2F&secure%5Burl_type%5D=linkedin_company_website)  
33 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 83% Small, 17% Medium

#### What Are Recent G2 Reviews of Movidesk?

**["Simple and very fast work"](https://www.g2.com/survey_responses/movidesk-review-8522220)**

**Rating:** 5.0/5.0 stars

_— Alisson S._

[Read full review](https://www.g2.com/survey_responses/movidesk-review-8522220)

**["One great tool for Managing ticket and customer queries. Really helpful tool."](https://www.g2.com/survey_responses/movidesk-review-8171362)**

**Rating:** 4.0/5.0 stars

_— DEVENDRA S._

[Read full review](https://www.g2.com/survey_responses/movidesk-review-8171362)

#### What Are G2 Users Discussing About Movidesk?

- [What is Movidesk used for?](https://www.g2.com/discussions/what-is-movidesk-used-for)

### [UVdesk](https://www.g2.com/products/uvdesk/reviews)

UVdesk Helpdesk is an eCommerce Helpdesk System which is built for providing you the supreme quality of support.

**Average Rating:** 4.3/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate UVdesk?

- **Workflow:** 8.3/10 (Category avg: 8.7/10)
- **Customization :** 8.3/10 (Category avg: 8.4/10)
- **Customer Portal:** 7.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind UVdesk?

- **Seller:** [WebKul](https://www.g2.com/sellers/webkul)
- **Year Founded:** 2010
- **HQ Location:** Noida
- **Twitter:** @webkul  
1,788 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e344bc7632ba9c7cec1511fa7829e09c24fa5291ebcfaeecbfaae6a55796efe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwebkul%2F&secure%5Burl_type%5D=linkedin_company_website)  
556 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 71% Small, 14% Medium

#### What Are Recent G2 Reviews of UVdesk?

**["All in One too for Helpdesk"](https://www.g2.com/survey_responses/uvdesk-review-10388934)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/uvdesk-review-10388934)

**["Review of UVdesk"](https://www.g2.com/survey_responses/uvdesk-review-9579995)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/uvdesk-review-9579995)

### [Chatwoot](https://www.g2.com/products/chatwoot/reviews)

Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud, etc. Connect your customer conversation channels and converse with your customers from a single place.

**Average Rating:** 4.5/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Chatwoot?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10)
- **Workflow:** 6.7/10 (Category avg: 8.7/10)
- **Customization :** 9.0/10 (Category avg: 8.4/10)
- **Customer Portal:** 7.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Chatwoot?

- **Seller:** [Chatwoot](https://www.g2.com/sellers/chatwoot)
- **Year Founded:** 2020
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7bbf5a6f014f07ce28fd4f42a67033d7da255a99ba76bfba5472ade39719d95a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatwoot&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Small, 31% Medium

#### What Do G2 Reviewers Say About Chatwoot?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Chatwoot for its **easy setup** , allowing seamless integration and quick implementation of customer support solutions.
- Users value the **s seamless integrations** of Chatwoot, which consolidate communications and streamline customer support efforts effectively.
- Users praise the **seamless chat functionality** of Chatwoot, enhancing customer support through conversation continuity and accessibility.
- Users find Chatwoot to be **very easy to implement and use** , streamlining customer support for small teams effectively.
- Users find **easy implementation** of Chatwoot enhances their customer support experience, seamlessly integrating with other tools.

##### Cons

- Users experience occasional **connectivity issues** with Chatwoot's portal, leading to frustrating disconnections during use.
- Users experience **limited connectivity** with Chatwoot, leading to occasional disconnections that disrupt their workflow.
- Users often face **technical issues** , including glitches and disconnections, impacting their experience with Chatwoot.
- Users experience **disconnection issues** with Chatwoot's portal, leading to frustrating interruptions during conversations.
- Users report occasional **disconnections** in Chatwoot's portal, disrupting communication and causing frustration.

#### What Are Recent G2 Reviews of Chatwoot?

**["Chatwood : The Multi-Platform Social Media Manager for your Business"](https://www.g2.com/survey_responses/chatwoot-review-12751755)**

**Rating:** 5.0/5.0 stars

_— Ayush J._

[Read full review](https://www.g2.com/survey_responses/chatwoot-review-12751755)

**["Best Intercom alternative"](https://www.g2.com/survey_responses/chatwoot-review-10412370)**

**Rating:** 5.0/5.0 stars

_— Luca P._

[Read full review](https://www.g2.com/survey_responses/chatwoot-review-10412370)

#### What Are G2 Users Discussing About Chatwoot?

- [What is Chatwoot used for?](https://www.g2.com/discussions/what-is-chatwoot-used-for)

### [Creatio Service](https://www.g2.com/products/creatio-service/reviews)

Service Creatio is an AI-powered, no-code platform for full-cycle customer service management. It consolidates service workflows (internal and external) into a unified center, managing cases, agents, knowledge, and communication—on all channels. It’s built on the Studio Creatio platform with a composable architecture. Key Features & Capabilities 360° Customer View – One central view of contacts/accounts with full interaction history across every communication channel. Case Management – Automated case registration and classification (via email, phone, forms), smart routing, escalation, and full lifecycle support. Multi-Channel & Contact Center Tools – Omnichannel support (messaging, email, calls), unified agent desktop, intelligent queue/routing systems. Knowledge Management – Interactive knowledge base, tagging, collaboration, AI-assisted content search & recommendations. Productivity & Agent Tools – Task scheduling, calendar/email sync, dashboards, notifications, internal collaboration. AI & Automation – AI models to predict case priority, similarity of cases, sentiment, next best actions, and even help with response suggestions. Service Level Management (SLA), Queues & Workflows – Define, track, enforce SLAs; manage queues; build or use preset service workflows.

**Average Rating:** 4.5/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate Creatio Service?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 10.0/10 (Category avg: 8.7/10)
- **Customization :** 10.0/10 (Category avg: 8.4/10)
- **Customer Portal:** 7.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Creatio Service?

- **Seller:** [Creatio](https://www.g2.com/sellers/creatio)
- **Year Founded:** 2014
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @Creatio\_Global  
3,977 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8659c9aedce2bb0b992997a4038d075e8fa99899c384b7d6b36d9fb77101d8c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcreatioglobal%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,150 employees on LinkedIn®
- **Phone:** +1 617 765 7997

#### Who Uses This Product?

- **Company Size:** 45% Small, 36% Medium

#### What Do G2 Reviewers Say About Creatio Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Service Creatio, enjoying minimal coding for effective CRM functionalities.
- Users value the **customizability** of Service Creatio, allowing functional designs with minimal coding effort.
- Users value the **customization options** in Service Creatio, enabling easy design of required functionalities with minimal coding.

##### Cons

- Users note the **editing limitations** in Service Creatio, particularly with restrictions on manipulating DOM elements.
- Users note the **limited customization** options in Service Creatio, particularly in manipulating DOM elements.
- Users note the **limited features** of Service Creatio, particularly regarding restrictions on manipulating DOM elements.
- Users experience **poor performance** with platform stability, though support is available to assist with issues.
- Users experience **platform instability** , but acknowledge that support readily assists with issues encountered.

#### What Are Recent G2 Reviews of Creatio Service?

**["Complete View on Customer Requests, from Start to Resolution"](https://www.g2.com/survey_responses/creatio-service-review-12113410)**

**Rating:** 4.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/creatio-service-review-12113410)

**["Best Crm to use-low code/no code technology"](https://www.g2.com/survey_responses/creatio-service-review-10338302)**

**Rating:** 5.0/5.0 stars

_— Kashish S._

[Read full review](https://www.g2.com/survey_responses/creatio-service-review-10338302)

#### What Are G2 Users Discussing About Creatio Service?

- [What is Service Creatio used for?](https://www.g2.com/discussions/what-is-service-creatio-used-for)

### [Customer Case - Jira Support & Feedback](https://www.g2.com/products/customer-case-jira-support-feedback/reviews)

Customer Case for Jira is a helpdesk and ideation platform for Jira projects. With the help of the app, you can create: Public forums for capturing customers' ideas and feedback Private-public forums for communication with B2B clients or within a department(s) Private-public forum as a single source for collecting omnichannel customer feedback Helpdesk Our benefits: One app - two platforms (helpdesk and ideation tool) No need to license forum visitors in your Jira account Automatic integration with Jira Public and private forums for collecting customer feedback Voting system for prioritizing ideas Integration with different types of projects: Jira Service Management, Jira Work Management, Jira Software

**Average Rating:** 4.5/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Customer Case - Jira Support & Feedback?

- **Workflow:** 8.3/10 (Category avg: 8.7/10)
- **Customization :** 7.9/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Customer Case - Jira Support & Feedback?

- **Seller:** [StiltSoft](https://www.g2.com/sellers/stiltsoft-c9eb39e5-d03c-4e3a-8df5-6eb746f4f780)
- **Year Founded:** 2010
- **HQ Location:** Tallinn, EE
- **Twitter:** @stiltsoft  
697 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eb8924a1e6fd415cc8f72228661c74abbe0e0faa66af0e7e7a30ca79eea43852&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstiltsoft%2F&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 80% Medium, 20% Small

#### What Are Recent G2 Reviews of Customer Case - Jira Support & Feedback?

**["Efficient and Reliable"](https://www.g2.com/survey_responses/customer-case-jira-support-feedback-review-9166349)**

**Rating:** 5.0/5.0 stars

_— Radhika S._

[Read full review](https://www.g2.com/survey_responses/customer-case-jira-support-feedback-review-9166349)

**["Jira Support & Feedback impresses with quick responses and a user-friendly interface."](https://www.g2.com/survey_responses/customer-case-jira-support-feedback-review-9154114)**

**Rating:** 5.0/5.0 stars

_— Kaustubh N._

[Read full review](https://www.g2.com/survey_responses/customer-case-jira-support-feedback-review-9154114)

### [Customer Service Software - Kapdesk](https://www.g2.com/products/customer-service-software-kapdesk/reviews)

Kapdesk is a customer service software that interact with customers and customer support executives, it has email support, Live Chat Support, Social Media Customer Support, Phone or Voice or Call Support, email Ticketing System.

**Average Rating:** 4.6/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Customer Service Software - Kapdesk?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 9.3/10 (Category avg: 8.7/10)
- **Customization :** 8.3/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Customer Service Software - Kapdesk?

- **Seller:** [Kapdesk](https://www.g2.com/sellers/kapdesk)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 83% Medium, 17% Small

#### What Do G2 Reviewers Say About Customer Service Software - Kapdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Kapdesk, appreciating its flexibility and outstanding customer support.
- Users value the **efficiency** of Kapdesk, noting its flexibility and outstanding customer support that enhances user experience.
- Users value the **flexibility** of Kapdesk, appreciating its ease of use and exceptional customer support.
- Users find Kapdesk's interface **intuitive and easy to navigate** , complemented by exceptional customer support when needed.

#### What Are Recent G2 Reviews of Customer Service Software - Kapdesk?

**["Great software product!!"](https://www.g2.com/survey_responses/customer-service-software-kapdesk-review-10348748)**

**Rating:** 4.0/5.0 stars

_— Paul B._

[Read full review](https://www.g2.com/survey_responses/customer-service-software-kapdesk-review-10348748)

**["Best Customer Management Software"](https://www.g2.com/survey_responses/customer-service-software-kapdesk-review-7931266)**

**Rating:** 5.0/5.0 stars

_— Ashish A._

[Read full review](https://www.g2.com/survey_responses/customer-service-software-kapdesk-review-7931266)

#### What Are G2 Users Discussing About Customer Service Software - Kapdesk?

- [What is Customer Service Software - Kapdesk used for?](https://www.g2.com/discussions/what-is-customer-service-software-kapdesk-used-for)

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- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Help Desk Themes](/categories/help-desk/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated April 9, 2026

Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels.

### Core Capabilities of Help Desk Software

To qualify for inclusion in the Help Desk category, a product must:

- Organize external customer inquiries into tickets for support agents
- Aggregate inquiries from emails and a customer portal
- Assign tickets to support agents for prompt service

### Common Use Cases for Help Desk Software

Help desk software is commonly used to:

- Manage incoming customer inquiries across email, phone, social media, and portals
- Track ticket status and prioritize issues for support teams
- Provide customers with self-service options through knowledge bases or portals
- Monitor agent performance and customer service metrics
- Centralize multi-channel communication for faster resolution

### How Help Desk Software Differs from Other Tools

Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality.

### Insights from G2 on Help Desk Software

Based on category trends on G2, streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance.

Show More

* * *

## How Do You Choose the Right Help Desk Software?

### What You Should Know About Help Desk Software

### Help desk software buying insights at a glance

[Help desk software](https://www.g2.com/categories/help-desk) helps organizations manage and resolve customer, employee, and partner support inquiries across channels like email, chat, phone, and social media. These platforms centralize communication, automate ticket routing, enforce SLAs, and deliver insights through analytics.

Organizations use help desk software for internal IT support, external customer service, SLA tracking, and workflow automation. Solutions vary from basic ticketing tools to enterprise-grade platforms with AI assistance, omnichannel engagement, and CRM integration. Some products are tailored for industries like healthcare, finance, or education.

Most help desk tools are priced per user monthly or annually. Plans range from free tiers for small teams to enterprise solutions costing up to $6,000 per user/year. The average annual license cost is $672.52 (approximately $56 per user/month), based on G2 pricing data across 100 product editions.

If you're evaluating help desk software, consider your team size, ticket volume, required integrations, support for customization, and deployment preferences. Ask vendors:

- How flexible is the platform for custom workflows and reports?
- What integrations are available (e.g., CRM, collaboration, ITSM)?
- How well does the system perform under high ticket volumes?
- What onboarding and support resources are offered?
- Does the solution include AI or automation features to boost productivity?

G2's top-rated helpdesk software currently includes Salesforce Service Cloud, Zoho Desk, Freshdesk, Zendesk Support Suite, and Intercom.

### What is help desk software?

G2 defines [help desk software](https://www.g2.com/categories/help-desk) as a category of solutions designed to streamline the handling of customer, employee, and partner inquiries. These platforms consolidate support requests from email, chat, phone, social media, and other channels into a centralized queue, allowing teams to prioritize tickets based on urgency and complexity. 

Essential capabilities typically include automated ticket routing, SLA management, knowledge base functionality, and analytics for tracking service performance.

Help desk software, sometimes called service desk software, is part of the broader landscape of customer service and support tools. Demand continues to climb in response to growing expectations for swift, personalized support. Vendors in this sector are expanding feature sets to include AI-driven chatbots, omnichannel engagement options, and advanced workflow automation. 

As a result, organizations benefit from improved resolution times, agent productivity, and deeper insights into support trends that inform strategic decision-making.

According to current market estimates, the global help desk software sector reached a valuation of approximately $9.9 billion in 2021. Over the next decade, the market is poised to maintain a solid 9.4% CAGR, culminating in an estimated worth of nearly $26.8 billion by the end of 2032. ([_Source 1_](https://www.futuremarketinsights.com/reports/help-desk-software-market))

G2 currently covers 449 help desk products, with 2995 reviews published in the last 12 months. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies))

### What are the top reviewed helpdesk software on G2?

G2 scores the top-rated help desk tools based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated help desk products G2 for this category:

#### 1. [SF Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews)

- Number of Reviews: 2,000
- Satisfaction: 96
- Market Presence: 99
- G2 Score: 98

#### 2. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)

- Number of Reviews: 4,797
- Satisfaction: 99
- Market Presence: 92
- G2 Score: 95

#### 3. [Freshdesk](https://www.g2.com/products/freshdesk/reviews)

- Number of Reviews: 2,807
- Satisfaction: 95
- Market Presence: 88
- G2 Score: 91

#### 4. [Zendesk Support Suite](https://www.g2.com/products/zendesk-support-suite/reviews)

- Number of Reviews: 3,797
- Satisfaction: 84
- Market Presence: 92
- G2 Score: 88

#### 5. [Intercom](https://www.g2.com/products/intercom/reviews)

- Number of Reviews: 2,029
- Satisfaction: 87
- Market Presence: 83
- G2 Score: 85

These rankings are determined by combining verified user ratings and publicly available web search popularity data:

- The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies))
- The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies))
- G2 ranks products using a unique scoring system, the **G2 Score** , calculated from genuine user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies))

### Help desk software pricing and cost considerations

Most help desk software solutions on the market are priced on a subscription basis, with costs typically calculated per user per month. Help desk software pricing varies significantly depending on the vendor, scale, complexity, and deployment model. Pricing categories usually include:

- Free tier: These [freemium offerings](https://www.g2.com/categories/help-desk/free) provide basic functionality, ideal for startups or small teams with limited support needs. They often include essential features such as ticket management and basic knowledge base tools, with restrictions on ticket volumes, integrations, or advanced support capabilities.
- Entry-level and mid-market tiers: Aimed at small to mid-sized organizations, these solutions come with moderate feature sets and are typically priced per user per month. They usually cover essential multi-channel support (email, chat, etc.), standard reporting, and [basic automation](https://www.g2.com/categories/help-desk/f/response-automation). According to G2 data covering 45 products across 100 editions, the average annual license cost is about $672.52—roughly $56 per user per month.
- Enterprise-level tiers: These comprehensive and highly customizable platforms offer advanced features, such as AI-assisted support, multiple inbox management, extensive automation, deep analytics, and enhanced security. Enterprise-level solutions include premium support, customizable workflows, [voice capabilities](https://www.g2.com/categories/help-desk/f/voice), and [SLA guarantees](https://www.g2.com/categories/help-desk/f/sla-management). High-end offerings can cost up to approximately $6,000 per user per year.

Most service desk software solutions are priced per user monthly, though annual payment options are also commonly available. Organizations should carefully evaluate the Total Cost of Ownership (TCO), considering hidden costs such as onboarding, integrations, training, and ongoing technical support. Additional factors such as hardware expenses, IT resources, and maintenance requirements must be considered for on-premises deployments.

### Types of help desk software on G2

Helpdesk software solutions typically fall into the following categories, each with distinctive functionalities suited to specific support and service management needs:

- Ticketing systems: These tools focus on centralizing support requests by converting them into actionable tickets, automating workflows, and providing tracking and reporting mechanisms to ensure issues are prioritized and resolved efficiently.
- [IT service management (ITSM) solutions](https://www.g2.com/categories/it-service-management-itsm-tools): ITSM tools integrate comprehensive IT service processes, including incident, problem, and change management, often leveraging frameworks like ITIL to streamline overall service delivery and asset management.
- Cloud-based help desk software: Such solutions are delivered via the cloud for scalable, always-accessible support platforms that reduce on-premise maintenance and offer flexible subscription models, seamless updates, and integration capabilities.
- On-premise help desk software: Installed and managed locally, such products offer high customization and data control for organizations with stringent security or regulatory requirements. They also require an upfront investment in hardware and ongoing maintenance.
- Integrated help desk and CRM solutions: Such tools merge core help desk capabilities with [customer relationship management tools](https://www.g2.com/categories/crm) to provide a unified view of customer interactions, aiding support efficiency and overall relationship management.
- [Self-service portals](https://www.g2.com/categories/customer-self-service) and [knowledge base systems](https://www.g2.com/categories/knowledge-base-software): These systems empower users to resolve common issues independently through well-organized knowledge bases, FAQs, and community forums, often supplemented with automation and chatbots for immediate assistance.
- [Mobile help desk solutions](https://www.g2.com/categories/help-desk/f/mobile-user-support): These solutions enable support agents and customers to manage tickets, communicate, and track service requests through dedicated mobile applications, thus facilitating on-the-go productivity and quick notifications.
- Specialized help desk software: Tailored to meet industry-specific requirements, these solutions include specialized compliance tools, advanced security measures, and custom workflows designed to address unique operational processes within healthcare, finance, and more.

### Top help desk software features rated by G2 reviewers

Most help desk solutions include foundational capabilities for organizing and addressing user inquiries. These range from basic ticket routing to self-service tools, helping customer support teams handle various communication channels, automate repetitive tasks, and monitor performance.

#### Core help desk software features

- Ticket management: Tracks the lifecycle of customer support requests or IT incidents from creation to resolution. This includes automated routing, prioritization, and [collaboration tools to ensure tickets reach the right agents](https://www.g2.com/categories/help-desk/f/ticket-collaboration).
- Knowledge base management: Enables creating, updating, and maintaining a repository of informational articles or FAQs. This resource helps end users find quick answers and minimizes repetitive inquiries directed to agents.

#### Highly rated common help desk software features

- [Live chat](https://www.g2.com/categories/help-desk/f/chat-live-support): This service provides real-time messaging capabilities for immediate customer support and faster resolution times. Many buyers report that live chat has a high impact on customer satisfaction.
- Alerts/escalation: Automatically send notifications when tickets meet specific criteria, such as reaching an SLA threshold or requiring higher-level assistance. This helps keep response times in check and prevents issues from being overlooked.
- Generative AI: Offers AI-powered text generation and summarization to expedite drafting replies or condense lengthy documentation. This feature is increasingly valued for saving time and improving consistency.
- Reporting & analytics: Delivers insights into metrics like response times, resolution rates, and customer satisfaction. Buyers often rely on analytical tools to identify bottlenecks and track support efficiency.
- Multi-channel communication: Consolidates requests from phone, email, [social media](https://www.g2.com/categories/help-desk/f/social-integration), and other channels into a single dashboard. Having a unified view of customer interactions is crucial for seamless support.
- User roles & access controls: Restricts data visibility and system functions based on defined roles or permissions. This ensures sensitive information remains protected while allowing easy collaboration.
- Self-service portal: This empowers end users to submit and track their own tickets, access knowledge base content, and even engage with community forums. Many organizations find that self-service options reduce agent workload and improve user autonomy.

Additional capabilities may include [email-to-case conversion](https://www.g2.com/categories/help-desk/f/email-to-case), [attachments and screencast sharing](https://www.g2.com/categories/help-desk/f/attachments-screencasts), and [customer and contact database features](https://www.g2.com/categories/help-desk/f/customer-and-contacts-database).

### Top service desk software benefits identified by G2 reviewers

Effective help desk software implementation offers multiple strategic benefits, including:

**Improved ticket resolution & efficiency:** Help desk software streamlines ticket routing and management, ensuring rapid response times and swift issue resolution.

_“The tool handles ticket assignments and basic replies, saving me hours weekly. It’s benefiting me by giving me more time to focus on solving customer problems instead of just organizing them, and my response times have improved so much that my customers are noticeably happier”_ - [Ayush C., Founder](https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-10951396).

**Effective automation & SLA management:** Service desk tools help with automated responses, proactive SLA tracking, and escalation processes that maintain consistent service quality and prevent delays.

_“Its automation features handle repetitive tasks, freeing the team to focus on complex customer needs. This has increased team productivity, customer satisfaction, and more efficient management of high support volumes.”_ - [Jenny P., Senior Operations Manager](https://www.g2.com/products/freshdesk/reviews/freshdesk-review-10742210).

**Actionable reporting & analytics:** Helpdesk tools offer comprehensive dashboards and reporting features that deliver insights into performance metrics, supporting data-driven decision-making and continuous improvement.

“_The integration with our existing systems has been seamless, and the dashboards and reporting capabilities provide helpful insights into our customer service performance._” - [Eric A., Customer Service Manager](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10415064).

**User-friendly interface & ease of use:** G2 reviewers also report that an intuitive design for service desk software minimizes training needs and accelerates agent adoption, contributing to smoother daily operations.

_“The interface is clean and very easy to navigate, the user guide is easy to follow, and the training process is less than 2 days.”_ - [Jennifer C., Client Services Senior Lead](https://www.g2.com/products/zendesk-support-suite/reviews/zendesk-support-suite-review-9874966).

### Top help desk tools challenges identified by G2 reviewers

Navigating help desk software requires careful consideration of potential obstacles. Insights gathered from user reviews on G2 reveal several recurring challenges that can significantly impact the software’s effectiveness and overall return on investment. Understanding these issues—and knowing the right questions to ask vendors—empowers buyers to make more informed decisions.

**1. Customization complexity & limited flexibility:** Reviewers frequently express concerns over tailoring workflows, dashboards, and interfaces to match their unique business processes. This rigidity can hamper operational efficiency and obstruct the desired level of personalization.

- **Essential questions to ask your help desk software vendor:** How configurable is the platform for custom workflows and reporting? Can the helpdesk solution evolve with changing business processes without requiring extensive custom code?
- **How to overcome the challenge:** Look for service desk platforms that offer modular, scalable customization options. A flexible architecture allows for incremental enhancements and ensures the tool remains adaptable to future needs.

**2. Performance under high ticket volumes:** As support teams handle increasing inquiries, some help desk tools experience performance slowdowns or bottlenecks—especially during peak periods. This can negatively affect response times and overall productivity.

- **Essential questions to ask your help desk software vendor:** What performance benchmarks are available for high-volume environments? How does the system maintain speed and responsiveness during peak times?
- **How to overcome the challenge:** Evaluate help desk solutions with proven scalability, robust infrastructure, and real-world performance metrics in similar operational settings. Testing under simulated high-load conditions during pilot phases can provide valuable assurance.

**3. Integration limitations:** Many help desk reviewers express disappointment regarding the difficulty of integrating with legacy systems. Non-standard third-party tools can disrupt a unified customer support ecosystem, leading to fragmented data and inefficiencies in workflow.

- **Essential questions to ask your help desk software vendor:** Can you provide examples of integrations with popular CRM, collaboration, and ITSM tools? How does the solution handle integrations with older or custom systems?
- **How to overcome the challenge:** Choose help desk platforms with a comprehensive API ecosystem and flexible integration capabilities that minimize the need for complex, custom integrations.

### What is help desk software used for?

Analysis of help desk software reviews reveals the following common scenarios:

- **Internal IT support:** Organizations use help desk tools to track and resolve internal IT incidents and service requests, ensuring that technical issues are addressed quickly and internal operations remain smooth.
- **Customer service & support:** Businesses rely on these platforms to manage external customer inquiries by consolidating communications from email, live chat, social media, and other channels into a single ticketing system. This centralization ensures customer issues are captured, prioritized, and resolved efficiently.
- **Multi-channel communication management:** Reviewers say help desk software streamlines interactions across multiple communication channels, such as phone, email, chat, and social media, ensuring that support teams have a unified view of all customer engagements and can respond effectively to each query.
- **Workflow automation and SLA tracking:** Reviewers highlight the importance of automated ticket routing, real-time notifications, and strict SLA management in maintaining high support quality.

### Who uses helpdesk software?

Help desk software users span various roles, from frontline support staff to strategic decision-makers. Based on G2 reviewer demographics, typical users include customer support managers, IT managers/administrators, and service desk analysts/technicians, with additional participation from directors of operations and business owners. Common industries include technology/SaaS, e-commerce/retail, and financial services, with significant representation in telecommunications, education, and healthcare.

### Common service desk software integrations

Extensive user review data reveals that help desk solutions are frequently integrated with several key categories of software to enhance operational efficiency and create a unified support environment:

- **CRM systems:** Integration with [customer relationship management platforms](https://www.g2.com/categories/crm) provides a unified view of customer interactions. This enables support teams to access comprehensive customer profiles and historical data, ensuring that every support case is handled with full context.
- **Collaboration & communication platforms:** Connecting help desk software with [internal messaging and collaboration tools](https://www.g2.com/categories/internal-communications) streamlines communication among support teams. This integration facilitates real-time ticket updates and collaborative problem-solving, leading to faster resolution times and improved team coordination.
- **Email platforms & automation tools:** Integrations with widely used [email](https://www.g2.com/categories/email) and automation systems allow for automatically converting incoming messages into support tickets. This reduces manual entry, maintains consistency in communication, and ensures that customer inquiries are efficiently tracked across channels.
- **Workflow and custom integration tools:** Help desk software can synchronize data across various applications, such as [project management](https://www.g2.com/categories/project-management) and [analytics tools](https://www.g2.com/categories/analytics-platforms), by leveraging flexible integration methods and workflow automation technologies. This enhances overall operational visibility and supports more efficient, data-driven decision-making.
- **Additional integrations:** Many users also value connections with other [task management](https://www.g2.com/categories/task-management-software) and [business intelligence tools](https://www.g2.com/categories/business-intelligence), further streamlining processes and ensuring that support performance aligns closely with broader organizational objectives.

### Future of helpdesk software

- **AI-powered automation and predictive support:** Helpdesk software is becoming increasingly intelligent, with AI and [machine learning](https://www.g2.com/articles/what-is-machine-learning) driving automation, faster ticket resolution, and smarter self-service. AI tools can prioritize tickets, suggest solutions, and even resolve routine issues autonomously, freeing up agents for complex queries. Predictive analytics will help identify recurring problems before they escalate, improving uptime and customer trust. ([_Source 3_](https://www.manageengine.com/products/service-desk/help-desk-software/future-help-desk-support-trends.html))
- **Omnichannel and conversational experiences:** Future-ready helpdesks will seamlessly integrate chat, email, social media, and voice into a unified interface. Conversational AI will humanize interactions, reduce friction, and offer 24/7 support. ([_Source 4_](https://www.zendesk.com/newsroom/press-releases/cx-trends-2024))
- **Mobility and remote support:** With the rise of hybrid work, mobile-first helpdesk apps will enable technicians to manage tickets and provide real-time support anywhere, increasing agility and responsiveness. ([_Source 3_](https://www.manageengine.com/products/service-desk/help-desk-software/future-help-desk-support-trends.html))

### Sources

1. [Help Desk Software Market Analysis – Demand & Forecast 2022-2032](https://www.futuremarketinsights.com/reports/help-desk-software-market), Future Market Insights.
2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies).
3. [Future of help desk support](https://www.manageengine.com/products/service-desk/help-desk-software/future-help-desk-support-trends.html), ManageEngine.
4. [AI ushers in era of intelligent CX, fuels massive industry transformation](https://www.zendesk.com/newsroom/press-releases/cx-trends-2024)​, Zendesk.

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