# Best Help Desk Software - Page 12

## How Many Help Desk Software Products Does G2 Track?

**Total Products under this Category:** 510

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Help Desk Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 77,800+ Authentic Reviews
- 510+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Help Desk Software
 ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=574&focus%5B%5D=2743&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)

**Sponsored**

### Pylon

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-02T12%3A17%3A42Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1265405&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Fpage%3D12%26tactic_id%3D3564347&secure%5Btoken%5D=9aff2fd6f908dfb29400bc9e913856b3b047ed1d577683f69ea07ca70fd083d0&secure%5Burl%5D=https%3A%2F%2Fusepylon.com%2Fpricing&secure%5Burl_type%5D=paid_promos)

### [Agency Workforce Management](https://www.g2.com/products/agency-workforce-management/reviews)

MITC provides affordable time and attendance solutions that can help you overcome the challenges facing your organization and streamline procedures to boost operational productivity.

**Average Rating:** 3.9/5.0

**Total Reviews:** 9

#### Who Is the Company Behind Agency Workforce Management?

- **Seller:** [MITC](https://www.g2.com/sellers/mitc)
- **Year Founded:** 1990
- **HQ Location:** Frederick, US
- **Twitter:** @mitc  
16 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=721258661388984c673a1f834a430a6d6b65f26d57de3a8e84606a2b1d36614c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F743801%2F&secure%5Burl_type%5D=linkedin_company_website)  
54 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Medium, 40% Small

#### What Do G2 Reviewers Say About Agency Workforce Management?

_AI-generated summary from verified user reviews_

##### Cons

- Users find the software **too expensive** and cumbersome, particularly for smaller organizations seeking effective solutions.
- Users find the **limited customization** options hinder their ability to adapt the software to their unique needs.
- Users find the **limited features** hinder effective implementation, especially for smaller organizations needing customization and innovation.

#### What Are Recent G2 Reviews of Agency Workforce Management?

**["it makes a distinction to protect the Bunches, residential, and work programs."](https://www.g2.com/survey_responses/agency-workforce-management-review-4392372)**

**Rating:** 5.0/5.0 stars

_— Charlie S._

[Read full review](https://www.g2.com/survey_responses/agency-workforce-management-review-4392372)

**["Perfect for behavioral health communities"](https://www.g2.com/survey_responses/agency-workforce-management-review-6767418)**

**Rating:** 5.0/5.0 stars

_— taelor m._

[Read full review](https://www.g2.com/survey_responses/agency-workforce-management-review-6767418)

### [Aritic Desk](https://www.g2.com/products/aritic-desk/reviews)

Manage customer tickets with ease and delight your them with prefect resolution quickly.

**Average Rating:** 4.3/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate Aritic Desk?

- **Workflow:** 8.3/10 (Category avg: 8.7/10)
- **Customization :** 9.2/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Aritic Desk?

- **Seller:** [Aritic](https://www.g2.com/sellers/aritic)
- **Year Founded:** 2015
- **HQ Location:** Bangalore, IN
- **Twitter:** @ariticdotcom  
857 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7aac6507fc9b7c6afdd58288acc8cdd92a9d0c69933b0eb39d1acabc1c1fbf2a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fariticdotcom%2F&secure%5Burl_type%5D=linkedin_company_website)  
49 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 122% Medium, 11% Small

#### What Do G2 Reviewers Say About Aritic Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users benefit from the **effective case management system** in Aritic Desk, allowing personalized tracking of customer issues.
- Users find **communication ease** with Aritic Desk beneficial for addressing customer issues and responding to reviews promptly.
- Users find it easy to maintain **customer interaction** , effectively addressing issues and responding to reviews promptly.
- Users find the **customer support** of Aritic Desk effective for resolving issues and responding to reviews promptly.
- Users appreciate the **user-friendly design** of Aritic Desk, which simplifies ticket management and agent interactions.

##### Cons

- Users find **difficult customization** in Aritic Desk hinders their ability to generate detailed customer support performance reports efficiently.
- Users find **difficult reporting** in Aritic Desk hampers efficient customer support performance analysis and requires significant effort.
- Users find the **integration process challenging** and often require prior expertise to use Aritic Desk effectively.
- Users find **integration challenges** with Aritic Desk that necessitate prior experience for effective implementation.
- Users find the **lack of insights** in Aritic Desk hampers detailed reporting and requires significant effort for customization.

#### What Are Recent G2 Reviews of Aritic Desk?

**["Focused on providing the best after-sales support."](https://www.g2.com/survey_responses/aritic-desk-review-9977573)**

**Rating:** 4.5/5.0 stars

_— Elmer Don P._

[Read full review](https://www.g2.com/survey_responses/aritic-desk-review-9977573)

**["Personalized and Fulfilling Customer Assistance Tool"](https://www.g2.com/survey_responses/aritic-desk-review-10034445)**

**Rating:** 4.5/5.0 stars

_— Elena M._

[Read full review](https://www.g2.com/survey_responses/aritic-desk-review-10034445)

#### What Are G2 Users Discussing About Aritic Desk?

- [What is Aritic Desk used for?](https://www.g2.com/discussions/what-is-aritic-desk-used-for)

### [Cayzu Help Desk](https://www.g2.com/products/cayzu-help-desk/reviews)

Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage multiple brands from a single portal and more. Forget complicated and expensive licensing and take control of your support with pricing starting at FREE forever for 3 agents.

**Average Rating:** 4.2/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Cayzu Help Desk?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10)
- **Workflow:** 7.4/10 (Category avg: 8.7/10)
- **Customization :** 7.5/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Cayzu Help Desk?

- **Seller:** [Cayzu](https://www.g2.com/sellers/cayzu)
- **Year Founded:** 2013
- **HQ Location:** Amherstburg, ON
- **Twitter:** @cayzu  
315 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=055f7cb03239c5c1f93dd4623a079371d2605ea7dafd8aa989c27ff0407aeac9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5000138&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 45% Medium, 36% Small

#### What Are Recent G2 Reviews of Cayzu Help Desk?

**["Friendly Support Team"](https://www.g2.com/survey_responses/cayzu-help-desk-review-8394497)**

**Rating:** 5.0/5.0 stars

_— Jill T._

[Read full review](https://www.g2.com/survey_responses/cayzu-help-desk-review-8394497)

**["good deal!"](https://www.g2.com/survey_responses/cayzu-help-desk-review-8341005)**

**Rating:** 5.0/5.0 stars

_— Elena C._

[Read full review](https://www.g2.com/survey_responses/cayzu-help-desk-review-8341005)

#### What Are G2 Users Discussing About Cayzu Help Desk?

- [What is Cayzu Help Desk used for?](https://www.g2.com/discussions/what-is-cayzu-help-desk-used-for)

### [Charla](https://www.g2.com/products/charla/reviews)

Connect with your live visitors instantly and provide the best sales and support experience. Charla Live Chat provides you with everything you need to create the best customer journey. ✔️ Engage your visitors with Live Chat & Proactive Conversations ✔️ Manage your support requests with Helpdesk and Tickets ✔️ Empower your customers with Knowledge base ✔️ Collect and analyze Customer Feedback ✔️ Monitor your performance with Dashboard and Visitors Insights ✔️ Stay connected with iOS and Android Mobile Apps ✔️ Integrate with WordPress, Shopify and Magento easily

**Average Rating:** 5.0/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Charla?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 7.5/10 (Category avg: 8.7/10)
- **Customer Portal:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Charla?

- **Seller:** [Charla](https://www.g2.com/sellers/charla)
- **Year Founded:** 2021
- **HQ Location:** Wyoming, United States
- **Twitter:** @getcharla  
19 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb3140951af2dd5e44e91a68b787ff20b28c58ee99750fd3de96635493f33bc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcharlalivechat%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Small, 30% Medium

#### What Do G2 Reviewers Say About Charla?

_AI-generated summary from verified user reviews_

##### Pros

- Users admire the **rapid development and creative features** of Charla, enjoying its effective performance and responsive support.
- Users commend the **timely and effective customer support** of Charla, significantly enhancing their ability to manage inquiries.
- Users commend the **active improvements** and timely support of Charla, appreciating its user-friendly integration and development speed.
- Users love the **automation capabilities** of Charla, which efficiently handles customer inquiries and improves support dramatically.
- Users value the **ease of use** of Charla, praising its straightforward setup and seamless integration with WordPress.

##### Cons

- Users find the **interface confusing** , with outdated designs and a need for mobile updates affecting the overall experience.
- Users note **chatbot issues** such as outdated design and need for more updates, impacting overall experience with Charla.
- Users find the **admin interface design confusing** , though support claims improvements are in progress.
- Users note several **organizational issues** with Charla, including outdated design and inconsistent app functionality.
- Users note several **update issues** with Charla, including outdated design and inconsistent app experiences, but remain hopeful for improvements.

#### What Are Recent G2 Reviews of Charla?

**["Charla Transformed My Support: 90% Automated, Seamless WordPress Integration"](https://www.g2.com/survey_responses/charla-review-12241813)**

**Rating:** 5.0/5.0 stars

_— Josh M._

[Read full review](https://www.g2.com/survey_responses/charla-review-12241813)

**["Regular Updates, New Features, and Responsive Support from Charla"](https://www.g2.com/survey_responses/charla-review-12252241)**

**Rating:** 4.5/5.0 stars

_— Ankit S._

[Read full review](https://www.g2.com/survey_responses/charla-review-12252241)

### [Suptask](https://www.g2.com/products/suptask/reviews)

The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your employees are all on Slack, why force them somewhere else to manage tickets? With a Slack native ticketing system, you increase collaboration across teams and empower an efficient ticketing process. With a new unique model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process of tickets. With a ticketing solution that runs natively inside of your Slack workspace where users can enable tickets in their conversations to request, assign, prioritize, overview, search and respond to tickets - without leaving Slack. We are creating faster turnaround times on solving tickets, moving teams closers to each other, and improving your customer satisfaction.

**Average Rating:** 4.8/5.0

**Total Reviews:** 26

#### How Do G2 Users Rate Suptask?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 9.4/10 (Category avg: 8.7/10)
- **Customization :** 7.9/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Suptask?

- **Seller:** [Suptask](https://www.g2.com/sellers/suptask)
- **Year Founded:** 2021
- **HQ Location:** Stockholm, SE
- **Twitter:** @suptask  
144 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0e5023cdcbc57e9ac91f5886076aa02286ae1f75f17855988c9323693282f28e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuptask%2F&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer & Network Security, Information Technology and Services
- **Company Size:** 50% Medium, 46% Small

#### What Do G2 Reviewers Say About Suptask?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **easy access to ticket information** across all managed channels in Suptask.
- Users praise Suptask for its **exceptional customer support** , noting it's one of the best they've experienced.
- Users value the **ease of access** to ticket information and creation across all channels with Suptask.
- Users value the **easy access** to ticket information across all admin channels, streamlining their workflow effectively.
- Users value the **exceptional customer support** and user-friendly interface of Suptask for employee appreciation.

##### Cons

- Users find the **limited customization** options frustrating, wishing for the ability to disable mandatory fields in forms.
- Users feel that the addition of more **missing features** could enhance the overall functionality of Suptask.

#### What Are Recent G2 Reviews of Suptask?

**["Works great, easy to use and very responsive team"](https://www.g2.com/survey_responses/suptask-review-10929762)**

**Rating:** 5.0/5.0 stars

_— Verified User in Medical Devices_

[Read full review](https://www.g2.com/survey_responses/suptask-review-10929762)

**["Excellence in support"](https://www.g2.com/survey_responses/suptask-review-10997288)**

**Rating:** 5.0/5.0 stars

_— Diogo M._

[Read full review](https://www.g2.com/survey_responses/suptask-review-10997288)

#### What Are G2 Users Discussing About Suptask?

- [What is Suptask used for?](https://www.g2.com/discussions/what-is-suptask-used-for)

### [Atlas Support](https://www.g2.com/products/atlas-support/reviews)

Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across your customers’ journey into a single location so you can give faster, more effective responses and can analyze and learn from your customers’ holistic needs. Here's a glimpse of how you can 10X your customer support using Atlas: 👋 Customer Timeline: View a customer's entire journey in a single, easy to follow, chronological timeline. 📹 Session Recording: A video is worth a thousand words. Let your customers show you rather than tell you with session recording. 🤖 Chatbot: Guide your customers through their journey by creating helpful and engaging chatbot workflows for any experience. 💬 Help Center: Cut your workload in half by giving your customers answers to their most common questions through a self-serve help center. 📬 Omnichannel: Chat, Email, SMS, Whatsapp, Slack: Talk to your customers where they already are from one simple, unified interface. 📊 Reports: Track the quality of your customer support through easy to read charts sent directly to your inbox. ⌨️ Keyboard First: Take any action and navigate throughout the app with just a few keystrokes.

**Average Rating:** 4.9/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate Atlas Support?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10)
- **Workflow:** 6.7/10 (Category avg: 8.7/10)
- **Customization :** 8.5/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Atlas Support?

- **Seller:** [Atlas Support Inc](https://www.g2.com/sellers/atlas-support-inc)
- **Year Founded:** 2021
- **HQ Location:** Pleasanton, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1a0d25769830f7f662c3dc671f7e16ec4bc551ad739324df9894f2e37f79f5ae&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlas-support-inc&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 87% Small, 13% Medium

#### What Do G2 Reviewers Say About Atlas Support?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **helpful support team** of Atlas Support for their responsiveness and tailored solutions, enhancing user experience.
- Users praise the **fast and responsive support team** of Atlas Support, ensuring a smooth and effective experience.
- Users praise the **ease of use** of Atlas Support, finding it intuitive and supportive for seamless customer interactions.
- Users value the **customizability** of Atlas Support, enabling tailored solutions that meet specific organizational needs.
- Users love the **intuitive interface** of Atlas Support, which simplifies navigation and enhances the overall user experience.

##### Cons

- Users suggest that improved **reporting capabilities** would enhance Atlas Support by offering deeper insights and custom analytics.
- Users find the **difficult implementation** process challenging initially, but successful setup leads to positive experiences.
- Users experience some **integration issues** with Atlas Support, requiring assistance during setup but overall enjoying the results.
- Users dislike the **ticketing issues** where Atlas creates new tickets for email replies, though it's not a major problem.
- Users find the **automatic ticket creation from email replies** inconvenient, though it’s not a major issue.

#### What Are Recent G2 Reviews of Atlas Support?

**["Efficient, User-Friendly, and Backed by a Great Support Team"](https://www.g2.com/survey_responses/atlas-support-review-10860948)**

**Rating:** 4.0/5.0 stars

_— Damian T._

[Read full review](https://www.g2.com/survey_responses/atlas-support-review-10860948)

**["A Game-Changer for Our Team!"](https://www.g2.com/survey_responses/atlas-support-review-10580532)**

**Rating:** 5.0/5.0 stars

_— Eurish N._

[Read full review](https://www.g2.com/survey_responses/atlas-support-review-10580532)

### [DeskDirector](https://www.g2.com/products/deskdirector/reviews)

Optimize your business outcomes across your organization with DeskDirector’s all-in-one software. Fuel business success with advanced automation features, scalable workflows, custom forms designer, personalized portals, unique ticket grouping and other flexible capabilities. Consolidate operational workflows through integrations with Microsoft Power Automate, Teams and more. Use DeskDirector for all your MSP or internal teams, as SOP management software, as business processes management and more.

**Average Rating:** 4.4/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate DeskDirector?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Workflow:** 9.4/10 (Category avg: 8.7/10)
- **Customization :** 8.3/10 (Category avg: 8.4/10)
- **Customer Portal:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind DeskDirector?

- **Seller:** [DeskDirector](https://www.g2.com/sellers/deskdirector)
- **Year Founded:** 2012
- **HQ Location:** Auckland, Auckland
- **Twitter:** @DeskDirector  
1,151 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9cbd94b1f1b34671401c9deff9d8b7331d021f9f1209c02b92b3e148bc0383d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeskdirector%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 82% Small, 18% Medium

#### What Are Recent G2 Reviews of DeskDirector?

**["Streamline Ticket Management with this User-Friendly Online Tool"](https://www.g2.com/survey_responses/deskdirector-review-8560368)**

**Rating:** 4.5/5.0 stars

_— Verified User in Civil Engineering_

[Read full review](https://www.g2.com/survey_responses/deskdirector-review-8560368)

**["DeskDirector Review"](https://www.g2.com/survey_responses/deskdirector-review-8604811)**

**Rating:** 4.5/5.0 stars

_— Shabbir H._

[Read full review](https://www.g2.com/survey_responses/deskdirector-review-8604811)

#### What Are G2 Users Discussing About DeskDirector?

- [What is DeskDirector used for?](https://www.g2.com/discussions/what-is-deskdirector-used-for) - 1 comment

### [ReadyDesk](https://www.g2.com/products/readydesk/reviews)

Web based help desk software with live chat and remote desktop

**Average Rating:** 3.9/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate ReadyDesk?

- **Has the product been a good partner in doing business?:** 5.6/10 (Category avg: 9.0/10)
- **Workflow:** 6.7/10 (Category avg: 8.7/10)
- **Customization :** 7.9/10 (Category avg: 8.4/10)
- **Customer Portal:** 6.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ReadyDesk?

- **Seller:** [ReadyDesk](https://www.g2.com/sellers/readydesk)
- **HQ Location:** San Diego, CA
- **Twitter:** @ReadyDeskACTUAL  
1 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a09ced13b8d06907158366f01b70acb5f082ec0a3f139c347ca6f7e8a489f05d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freadydesksoftware%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 70% Small, 20% Medium

#### What Do G2 Reviewers Say About ReadyDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customizability** of ReadyDesk, allowing tailored workflows that boost productivity and streamline ticket management.
- Users rave about the **user-friendly interface** of ReadyDesk, simplifying navigation for both agents and customers.
- Users value the **user-friendly interface** of ReadyDesk, facilitating seamless navigation for both support agents and customers.
- Users appreciate the **intuitive interface** of ReadyDesk, making navigation seamless for both agents and customers.
- Users love the **user-friendly interface** of ReadyDesk, making navigation seamless for support agents and customers alike.

##### Cons

- Some users consider the **pricing structure to be expensive** , making it challenging for smaller businesses and startups.
- Users experience **limited integrations** with ReadyDesk, resulting in connectivity challenges with other essential business tools.
- Users feel the **lack of integrations** limits ReadyDesk's connectivity with other essential business tools.
- Users find the **learning curve challenging** , as mastering certain features takes time, especially for newcomers.
- Users feel that the **limited integrations** of ReadyDesk restrict connectivity with popular business tools compared to competitors.

#### What Are Recent G2 Reviews of ReadyDesk?

**["Powerful and Cloud Based Help Desk Solution"](https://www.g2.com/survey_responses/readydesk-review-10377969)**

**Rating:** 4.5/5.0 stars

_— Andrea M._

[Read full review](https://www.g2.com/survey_responses/readydesk-review-10377969)

**["Its customer supp software designed to streamline service operations for businesses of various sizes"](https://www.g2.com/survey_responses/readydesk-review-10386593)**

**Rating:** 4.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/readydesk-review-10386593)

#### What Are G2 Users Discussing About ReadyDesk?

- [What is ReadyDesk used for?](https://www.g2.com/discussions/what-is-readydesk-used-for)

### [VisionFlow](https://www.g2.com/products/visionflow/reviews)

VisionFlow is a powerful unified platform for your whole organisation (or just a team): Helpdesk & Customer Support, IT Service Management (ITSM), Application Lifecycle Management, Project Management, Product Development, CRM and more. It is modular and responsive to your needs and gives you the setup you require.

**Average Rating:** 4.4/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate VisionFlow?

- **Workflow:** 8.1/10 (Category avg: 8.7/10)
- **Customization :** 8.3/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind VisionFlow?

- **Seller:** [Visionera AB](https://www.g2.com/sellers/visionera-ab)
- **Year Founded:** 2001
- **HQ Location:** Stockholm, Stockholm
- **Twitter:** @visioneraAB  
74 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2cca09fdae6e94a1c6c3e964a85d7534855ac5e96ba718a64d9739abd08e8e31&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F648509%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 45% Small, 27% Large

#### What Are Recent G2 Reviews of VisionFlow?

**["the best platform for your work table"](https://www.g2.com/survey_responses/visionflow-review-3930063)**

**Rating:** 4.5/5.0 stars

_— Lowin G._

[Read full review](https://www.g2.com/survey_responses/visionflow-review-3930063)

**[""measure the life of your applications, manage your projects and configure it to your needs""](https://www.g2.com/survey_responses/visionflow-review-3976976)**

**Rating:** 4.5/5.0 stars

_— Michael C._

[Read full review](https://www.g2.com/survey_responses/visionflow-review-3976976)

#### What Are G2 Users Discussing About VisionFlow?

- [What is VisionFlow used for?](https://www.g2.com/discussions/what-is-visionflow-used-for)

### [Centro](https://www.g2.com/products/centro-centro/reviews)

Centro enables sales and support teams to learn and react in Salesforce, Microsoft Teams, and Slack, with the tools and automation to be super effective in both platforms. Discover & organize Slack and Teams conversations in Salesforce, automate creating and editing records in chat, and more.

**Average Rating:** 5.0/5.0

**Total Reviews:** 41

#### How Do G2 Users Rate Centro?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10)
- **Workflow:** 8.9/10 (Category avg: 8.7/10)
- **Customization :** 8.7/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Centro?

- **Seller:** [Centro](https://www.g2.com/sellers/centro)
- **Year Founded:** 2020
- **HQ Location:** Boulder, Colorado
- **Twitter:** @CentroRocksLLC  
59 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd48dcf5d308c4fb4c26bcf03932900fc79f260641f8c557c1b08d2b3ec18292&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcentro-rocks%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 63% Medium, 22% Small

#### What Do G2 Reviewers Say About Centro?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Centro's **exceptional customer support** , noting responsiveness and valuable partnership in overcoming challenges.
- Users appreciate the **seamless integration with Salesforce** , enhancing workflows for sales and customer success teams.
- Users value the **seamless Slack integration** with Salesforce, enhancing workflows and improving team responsiveness effortlessly.
- Users value the **seamless integrations** between Salesforce and Slack, enhancing workflows and improving team responsiveness.
- Users highlight Centro's **exceptional customer support** and seamless integration, greatly enhancing their workflow and collaboration.

##### Cons

- Users find the **complexity** of implementing Centro challenging due to its reliance on dedicated Salesforce admin resources.
- Users find the **steep learning curve** of Centro challenging, necessitating dedicated Salesforce Admin support for effective use.
- Users find Centro's **limited automation** challenging without dedicated admin support, impacting scalability and ease of use.
- Users note a **steep learning curve** with Centro due to the need for Salesforce expertise and extensive admin support.
- Users find that **automation requires significant technical skills** , making it challenging to maximize Centro's potential.

#### What Are Recent G2 Reviews of Centro?

**["Effortless Integration Boosts Audit Efficiency"](https://www.g2.com/survey_responses/centro-review-12486617)**

**Rating:** 4.5/5.0 stars

_— Becca D._

[Read full review](https://www.g2.com/survey_responses/centro-review-12486617)

**["A Better Salesforce–Slack Integration Than Slaesforce's Native One"](https://www.g2.com/survey_responses/centro-review-12913262)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/centro-review-12913262)

### [Chatway Live Chat](https://www.g2.com/products/chatway-chatway-live-chat/reviews)

Chatway transforms online customer interactions with its live chat and AI chatbot solution for websites. Offering real-time communication, customizable widgets, intelligent chatbots, and AI-powered support, it enhances user experience. Responsive across devices, Chatway empowers businesses to engage visitors, resolve issues, automate answers, and convert leads efficiently. Elevate your online presence and build lasting customer relationships with Chatway.

**Average Rating:** 4.9/5.0

**Total Reviews:** 91

#### How Do G2 Users Rate Chatway Live Chat?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Customization :** 9.2/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Chatway Live Chat?

- **Seller:** [Chatway](https://www.g2.com/sellers/chatway)
- **Year Founded:** 2014
- **HQ Location:** Tel Aviv, IL
- **Twitter:** @chatway\_inc  
12 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b26848945bf5ee0d1f415fd03b36fa1c79f42a96b8f67f0d84579e4af41fe07&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5812499%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Founder
- **Top Industries:** Leisure, Travel & Tourism, Retail
- **Company Size:** 91% Small, 3% Medium

#### What Do G2 Reviewers Say About Chatway Live Chat?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Chatway Live Chat, making customer interactions seamless and efficient.
- Users rave about the **excellent customer support** of Chatway Live Chat, making their experience efficient and pleasant.
- Users love the **easy setup** of Chatway Live Chat, allowing quick integration and seamless communication management.
- Users appreciate the **simplicity and ease of use** of Chatway Live Chat, enhancing efficiency for small teams.
- Users find **easy communication** with Chatway Live Chat essential for immediate responses and seamless integrations into websites.

##### Cons

- Users feel that the **customization options are limited** , wishing for more control over design and features.
- Users find the service **expensive** , wishing for a more scalable pricing model based on user count.
- Users find the **limitations of the free version** restrictive, particularly with single-user access and short chat history.
- Users are frustrated by the lack of **chatbot capabilities** , limiting automated responses and support outside business hours.
- Users find **integration issues** with Chatway Live Chat that can disrupt the seamless experience they desire.

#### What Are Recent G2 Reviews of Chatway Live Chat?

**["Simple and Effective Live Chat for Customer Support"](https://www.g2.com/survey_responses/chatway-live-chat-review-12672429)**

**Rating:** 5.0/5.0 stars

_— salman i._

[Read full review](https://www.g2.com/survey_responses/chatway-live-chat-review-12672429)

**["Solves 95% of our support requests on it's own"](https://www.g2.com/survey_responses/chatway-live-chat-review-12468903)**

**Rating:** 5.0/5.0 stars

_— Moshe F S._

[Read full review](https://www.g2.com/survey_responses/chatway-live-chat-review-12468903)

### [Comm100](https://www.g2.com/products/comm100-network-corporation-comm100/reviews)

Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent customer service. With a diverse clientele that includes notable names such as Rackspace, Stanford University, and Global Affairs Canada, Comm100 provides a robust platform that integrates multiple communication channels, ensuring that users can engage with their customers effectively, regardless of the medium. The Comm100 platform consolidates various support channels, including live chat, email, social media, secure messaging, and self-service resources, into a single, unified experience. This integration enhances visibility and streamlines workflows, allowing support teams to manage conversations efficiently and respond to inquiries promptly. By centralizing interactions, organizations can maintain a consistent service level across different channels, catering to a wide range of audiences and handling varying interaction volumes without compromising quality. One of the standout features of Comm100 is its advanced AI capabilities, which are woven throughout the platform to boost both productivity and performance for support teams. The software includes agentic tools designed to assist with routine interactions, enabling human agents to focus on more complex inquiries. Additionally, AI-driven quality assurance mechanisms help uphold service standards, while data-driven insights provide valuable information on trends and performance gaps. These features support continuous improvement initiatives, allowing organizations to refine their customer service strategies over time. Comm100 is built with flexibility, reliability, and scalability in mind, making it suitable for organizations operating in complex service environments that demand high levels of security, compliance, and uptime. The platform is adaptable to various operational models, ensuring that organizations can maintain stability and governance while meeting their unique service requirements. This adaptability is crucial for organizations looking to enhance their customer engagement strategies without sacrificing control or oversight. By combining intelligent automation with human-led service, Comm100 empowers organizations to foster stronger customer relationships, improve productivity, and achieve superior support outcomes at scale. This balanced approach not only helps organizations meet increasing service expectations but also supports long-term strategies for resilience and growth. Furthermore, leadership teams can leverage reliable analytics and actionable insights to measure performance, optimize resources, and make informed decisions across channels and teams, ultimately enhancing the overall customer experience in today’s dynamic digital landscape.

**Average Rating:** 4.4/5.0

**Total Reviews:** 52

#### How Do G2 Users Rate Comm100?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10)
- **Customization :** 8.2/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Comm100?

- **Seller:** [Comm100 Network Corporation](https://www.g2.com/sellers/comm100-network-corporation)
- **Company Website:** www.comm100.com
- **Year Founded:** 2009
- **HQ Location:** Vancouver, Canada
- **Twitter:** @Comm100  
4,688 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=34614b5b40a0f67a1bf89110adabcb7be44355817d9c7573f4e95349bda6a37a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcomm100-network-corporation%2F&secure%5Burl_type%5D=linkedin_company_website)  
88 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Gambling & Casinos
- **Company Size:** 48% Small, 37% Medium

#### What Do G2 Reviewers Say About Comm100?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **versatile functions** and strong AI features of Comm100, enhancing their support experience effectively.
- Users find Comm100 to have an **easy-to-use system** , enhancing their overall experience and support efficiency.
- Users value the **helpful support team** of Comm100, enhancing their overall experience from setup to daily operations.
- Users praise the **excellent customer support** of Comm100, highlighting their responsiveness and knowledgeable assistance.
- Users highlight the **efficiency** of Comm100, noting the intuitive interface and automation that enhance customer support operations.

##### Cons

- Users experience **chatbot issues** with Comm100, as the AI struggles to effectively handle member queries when agents are unavailable.
- Users are frustrated by the **lack of updates** in Comm100, which hampers improvement and responsiveness to user feedback.
- Users face **integration challenges** with Comm100, particularly with HubSpot, affecting chat functionality and user experience.
- Users note that the **AI chatbot struggles with issue resolution** when human agents aren't available, affecting support quality.
- Users are frustrated with the **lack of update options** for user segments, complicating user management processes.

#### What Are Recent G2 Reviews of Comm100?

**["Easy Onboarding, User-Friendly Interface, and Straightforward Salesforce Integration"](https://www.g2.com/survey_responses/comm100-review-12855831)**

**Rating:** 4.5/5.0 stars

_— Verified User in Sports_

[Read full review](https://www.g2.com/survey_responses/comm100-review-12855831)

**["Responsive Support and a Smooth Desktop Experience"](https://www.g2.com/survey_responses/comm100-review-12885472)**

**Rating:** 5.0/5.0 stars

_— Brian M._

[Read full review](https://www.g2.com/survey_responses/comm100-review-12885472)

#### What Are G2 Users Discussing About Comm100?

- [What is Comm100 Live Chat used for?](https://www.g2.com/discussions/what-is-comm100-live-chat-used-for)
- [Is live chat app safe?](https://www.g2.com/discussions/is-live-chat-app-safe)
- [What is chat customer service?](https://www.g2.com/discussions/what-is-chat-customer-service)
- [How do I manage live chat?](https://www.g2.com/discussions/how-do-i-manage-live-chat)
- [Which live chat software is best?](https://www.g2.com/discussions/which-live-chat-software-is-best)

### [Complaints Pro](https://www.g2.com/products/complaints-pro/reviews)

Complaints Pro is a cloud software that helps you handle every customer complaint timely and efficiently, then it aggregates customer insights empowering you to improve your products and processes.

**Average Rating:** 4.3/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Complaints Pro?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Workflow:** 9.2/10 (Category avg: 8.7/10)
- **Customization :** 9.3/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Complaints Pro?

- **Seller:** [Coretec Solutions](https://www.g2.com/sellers/coretec-solutions)
- **Year Founded:** 2002
- **HQ Location:** Nairobi, Kenya
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=87a776dac740db241a5ec9af890ac555c7df07d0764c6b781c69af2b44d4bdc9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2250948&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Do G2 Reviewers Say About Complaints Pro?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **automation features** of Complaints Pro, streamlining feedback processes and enhancing efficiency.
- Users value the **efficiency** of Complaints Pro, which streamlines critical processes and saves valuable time.
- Users value the **timely tracking features** of Complaints Pro, enhancing feedback processes and reducing risks effectively.
- Users value the **automated responses** for timely complaint handling and efficient updates throughout the process.

##### Cons

- Users face **email issues** with Complaints Pro, as complaint numbers often land in junk folders or aren't sent at all.
- Users feel the **cost is at the higher end** , suggesting that pricing requires slight improvement for better value.
- Users face challenges with **missing features** in Complaints Pro, leading to issues in complaint notifications and tracking.
- Users face **reply issues** , with complaint emails often landing in junk folders or not being sent at all.
- Users often face **technical issues** with complaint number emails, causing confusion and difficulties in tracking complaints.

#### What Are Recent G2 Reviews of Complaints Pro?

**["It's a great platform.."](https://www.g2.com/survey_responses/complaints-pro-review-9335774)**

**Rating:** 4.5/5.0 stars

_— pankaj k._

[Read full review](https://www.g2.com/survey_responses/complaints-pro-review-9335774)

**["Complaints Pro - Review For the Great Cloud Software"](https://www.g2.com/survey_responses/complaints-pro-review-10146895)**

**Rating:** 5.0/5.0 stars

_— Verified User in Staffing and Recruiting_

[Read full review](https://www.g2.com/survey_responses/complaints-pro-review-10146895)

#### What Are G2 Users Discussing About Complaints Pro?

- [What is Complaints Pro used for?](https://www.g2.com/discussions/what-is-complaints-pro-used-for)

### [Extension for Jira Service Management](https://www.g2.com/products/extension-for-jira-service-management/reviews)

Customize Jira Service Management projects and Customer Portals flexibly. Spoil your customers with a smooth service process thanks to our feature bundle. Contact Us

**Average Rating:** 4.5/5.0

**Total Reviews:** 7

#### How Do G2 Users Rate Extension for Jira Service Management?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 8.0/10 (Category avg: 8.7/10)
- **Customization :** 9.0/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Extension for Jira Service Management?

- **Seller:** [Deviniti](https://www.g2.com/sellers/deviniti)
- **Year Founded:** 2004
- **HQ Location:** Wrocław, Dolnośląskie
- **Twitter:** @deviniti\_voice  
806 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f77d4abc9989be971bf18b8e8e85588ebb835fe2cbb6bc17963ac24161be16a3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeviniti%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
266 employees on LinkedIn®
- **Ownership:** NASDAQ: TEAM

#### Who Uses This Product?

- **Company Size:** 57% Medium, 43% Small

#### What Do G2 Reviewers Say About Extension for Jira Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **improved efficiency** of the Extension for Jira Service Management, enhancing overall performance and customization.
- Users value the **flexibility** of the Extension for Jira Service Management, enabling tailored workflows and dynamic forms.
- Users value the **enhanced customization** of the Extension for Jira Service Management, improving efficiency and customer experience.
- Users value the **enhanced customization** features of the Extension for Jira Service Management, boosting efficiency and customer satisfaction.
- Users value the **easy access** of Extension for Jira Service Management, enhancing their overall user experience significantly.

##### Cons

- Users find the **limited customization** options frustrating, as they lead to a complex setup requiring significant time and expertise.
- Users find the **steep learning curve** challenging, requiring significant time and expertise to navigate effectively.
- Users experience **poor performance** due to a complex learning curve and UI/UX limitations impacting their overall satisfaction.
- Users find the **time-consuming setup process** challenging, needing significant expertise for effective customizations.

#### What Are Recent G2 Reviews of Extension for Jira Service Management?

**["Enhance the capabilities of Jira Service Management"](https://www.g2.com/survey_responses/extension-for-jira-service-management-review-10713188)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/extension-for-jira-service-management-review-10713188)

**["Easy way to manage all"](https://www.g2.com/survey_responses/extension-for-jira-service-management-review-11028249)**

**Rating:** 4.5/5.0 stars

_— Valeria M._

[Read full review](https://www.g2.com/survey_responses/extension-for-jira-service-management-review-11028249)

### [HelpDesk for Jira - Customer Portal and SLA](https://www.g2.com/products/helpdesk-for-jira-customer-portal-and-sla/reviews)

HelpDesk: free unlimited customers, core & software users as agents, customer portal, SLA, comment templates and much more

**Average Rating:** 4.5/5.0

**Total Reviews:** 7

#### How Do G2 Users Rate HelpDesk for Jira - Customer Portal and SLA?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Workflow:** 9.7/10 (Category avg: 8.7/10)
- **Customization :** 8.9/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind HelpDesk for Jira - Customer Portal and SLA?

- **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian)
- **Year Founded:** 2002
- **HQ Location:** Sydney and San Francisco
- **Twitter:** @Atlassian  
106,496 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2a96146f2051a6b8a9a49a13db5b2aa2c98263324b90f1bc18b4ceec70d380b0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlassian&secure%5Burl_type%5D=linkedin_company_website)  
21,081 employees on LinkedIn®
- **Ownership:** NASDAQ:TEAM

#### Who Uses This Product?

- **Company Size:** 43% Medium, 43% Small

#### What Do G2 Reviewers Say About HelpDesk for Jira - Customer Portal and SLA?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation and real-time monitoring** in HelpDesk for Jira, streamlining ticket handling effectively.
- Users appreciate the **intuitive interface and multi-channel support** of HelpDesk, facilitating easy ticket creation and tracking.
- Users appreciate the **multi-channel support** of HelpDesk for Jira, facilitating easy ticket creation and tracking.
- Users value the **highly customizable workflows** of HelpDesk for Jira, enhancing its versatility for ITSM needs.
- Users value the **easy access** to automation and ticket handling, complimenting its real-time monitoring capabilities.

##### Cons

- Users find the **complex administration** of HelpDesk for Jira daunting, particularly with portal customization and SLA configurations.
- Users report **dashboard issues** with manual refresh requirements and complex customization, affecting overall efficiency and usability.
- Users find the **inadequate AI features** frustrating, as they complicate updates and customization within the portal.
- Users find the **limited customization** options challenging, often requiring technical expertise for effective usage of the portal.
- Users face **limited features** with HelpDesk for Jira, including lack of auto-refresh and complex customizations.

#### What Are Recent G2 Reviews of HelpDesk for Jira - Customer Portal and SLA?

**["Helpdesk for Jira review in Large Communication Organization"](https://www.g2.com/survey_responses/helpdesk-for-jira-customer-portal-and-sla-review-10605584)**

**Rating:** 5.0/5.0 stars

_— Salman Z._

[Read full review](https://www.g2.com/survey_responses/helpdesk-for-jira-customer-portal-and-sla-review-10605584)

**["Fast, Easy, and a Great Interface"](https://www.g2.com/survey_responses/helpdesk-for-jira-customer-portal-and-sla-review-9143235)**

**Rating:** 5.0/5.0 stars

_— Dziugas A._

[Read full review](https://www.g2.com/survey_responses/helpdesk-for-jira-customer-portal-and-sla-review-9143235)

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- [Live Chat](/categories/live-chat)
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[Browse Help Desk Themes](/categories/help-desk/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated April 9, 2026

Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels.

### Core Capabilities of Help Desk Software

To qualify for inclusion in the Help Desk category, a product must:

- Organize external customer inquiries into tickets for support agents
- Aggregate inquiries from emails and a customer portal
- Assign tickets to support agents for prompt service

### Common Use Cases for Help Desk Software

Help desk software is commonly used to:

- Manage incoming customer inquiries across email, phone, social media, and portals
- Track ticket status and prioritize issues for support teams
- Provide customers with self-service options through knowledge bases or portals
- Monitor agent performance and customer service metrics
- Centralize multi-channel communication for faster resolution

### How Help Desk Software Differs from Other Tools

Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality.

### Insights from G2 on Help Desk Software

Based on category trends on G2, streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance.

Show More

* * *

## How Do You Choose the Right Help Desk Software?

### What You Should Know About Help Desk Software

### Help desk software buying insights at a glance

[Help desk software](https://www.g2.com/categories/help-desk) helps organizations manage and resolve customer, employee, and partner support inquiries across channels like email, chat, phone, and social media. These platforms centralize communication, automate ticket routing, enforce SLAs, and deliver insights through analytics.

Organizations use help desk software for internal IT support, external customer service, SLA tracking, and workflow automation. Solutions vary from basic ticketing tools to enterprise-grade platforms with AI assistance, omnichannel engagement, and CRM integration. Some products are tailored for industries like healthcare, finance, or education.

Most help desk tools are priced per user monthly or annually. Plans range from free tiers for small teams to enterprise solutions costing up to $6,000 per user/year. The average annual license cost is $672.52 (approximately $56 per user/month), based on G2 pricing data across 100 product editions.

If you're evaluating help desk software, consider your team size, ticket volume, required integrations, support for customization, and deployment preferences. Ask vendors:

- How flexible is the platform for custom workflows and reports?
- What integrations are available (e.g., CRM, collaboration, ITSM)?
- How well does the system perform under high ticket volumes?
- What onboarding and support resources are offered?
- Does the solution include AI or automation features to boost productivity?

G2's top-rated helpdesk software currently includes Salesforce Service Cloud, Zoho Desk, Freshdesk, Zendesk Support Suite, and Intercom.

### What is help desk software?

G2 defines [help desk software](https://www.g2.com/categories/help-desk) as a category of solutions designed to streamline the handling of customer, employee, and partner inquiries. These platforms consolidate support requests from email, chat, phone, social media, and other channels into a centralized queue, allowing teams to prioritize tickets based on urgency and complexity. 

Essential capabilities typically include automated ticket routing, SLA management, knowledge base functionality, and analytics for tracking service performance.

Help desk software, sometimes called service desk software, is part of the broader landscape of customer service and support tools. Demand continues to climb in response to growing expectations for swift, personalized support. Vendors in this sector are expanding feature sets to include AI-driven chatbots, omnichannel engagement options, and advanced workflow automation. 

As a result, organizations benefit from improved resolution times, agent productivity, and deeper insights into support trends that inform strategic decision-making.

According to current market estimates, the global help desk software sector reached a valuation of approximately $9.9 billion in 2021. Over the next decade, the market is poised to maintain a solid 9.4% CAGR, culminating in an estimated worth of nearly $26.8 billion by the end of 2032. ([_Source 1_](https://www.futuremarketinsights.com/reports/help-desk-software-market))

G2 currently covers 449 help desk products, with 2995 reviews published in the last 12 months. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies))

### What are the top reviewed helpdesk software on G2?

G2 scores the top-rated help desk tools based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated help desk products G2 for this category:

#### 1. [SF Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews)

- Number of Reviews: 2,000
- Satisfaction: 96
- Market Presence: 99
- G2 Score: 98

#### 2. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)

- Number of Reviews: 4,797
- Satisfaction: 99
- Market Presence: 92
- G2 Score: 95

#### 3. [Freshdesk](https://www.g2.com/products/freshdesk/reviews)

- Number of Reviews: 2,807
- Satisfaction: 95
- Market Presence: 88
- G2 Score: 91

#### 4. [Zendesk Support Suite](https://www.g2.com/products/zendesk-support-suite/reviews)

- Number of Reviews: 3,797
- Satisfaction: 84
- Market Presence: 92
- G2 Score: 88

#### 5. [Intercom](https://www.g2.com/products/intercom/reviews)

- Number of Reviews: 2,029
- Satisfaction: 87
- Market Presence: 83
- G2 Score: 85

These rankings are determined by combining verified user ratings and publicly available web search popularity data:

- The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies))
- The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies))
- G2 ranks products using a unique scoring system, the **G2 Score** , calculated from genuine user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies))

### Help desk software pricing and cost considerations

Most help desk software solutions on the market are priced on a subscription basis, with costs typically calculated per user per month. Help desk software pricing varies significantly depending on the vendor, scale, complexity, and deployment model. Pricing categories usually include:

- Free tier: These [freemium offerings](https://www.g2.com/categories/help-desk/free) provide basic functionality, ideal for startups or small teams with limited support needs. They often include essential features such as ticket management and basic knowledge base tools, with restrictions on ticket volumes, integrations, or advanced support capabilities.
- Entry-level and mid-market tiers: Aimed at small to mid-sized organizations, these solutions come with moderate feature sets and are typically priced per user per month. They usually cover essential multi-channel support (email, chat, etc.), standard reporting, and [basic automation](https://www.g2.com/categories/help-desk/f/response-automation). According to G2 data covering 45 products across 100 editions, the average annual license cost is about $672.52—roughly $56 per user per month.
- Enterprise-level tiers: These comprehensive and highly customizable platforms offer advanced features, such as AI-assisted support, multiple inbox management, extensive automation, deep analytics, and enhanced security. Enterprise-level solutions include premium support, customizable workflows, [voice capabilities](https://www.g2.com/categories/help-desk/f/voice), and [SLA guarantees](https://www.g2.com/categories/help-desk/f/sla-management). High-end offerings can cost up to approximately $6,000 per user per year.

Most service desk software solutions are priced per user monthly, though annual payment options are also commonly available. Organizations should carefully evaluate the Total Cost of Ownership (TCO), considering hidden costs such as onboarding, integrations, training, and ongoing technical support. Additional factors such as hardware expenses, IT resources, and maintenance requirements must be considered for on-premises deployments.

### Types of help desk software on G2

Helpdesk software solutions typically fall into the following categories, each with distinctive functionalities suited to specific support and service management needs:

- Ticketing systems: These tools focus on centralizing support requests by converting them into actionable tickets, automating workflows, and providing tracking and reporting mechanisms to ensure issues are prioritized and resolved efficiently.
- [IT service management (ITSM) solutions](https://www.g2.com/categories/it-service-management-itsm-tools): ITSM tools integrate comprehensive IT service processes, including incident, problem, and change management, often leveraging frameworks like ITIL to streamline overall service delivery and asset management.
- Cloud-based help desk software: Such solutions are delivered via the cloud for scalable, always-accessible support platforms that reduce on-premise maintenance and offer flexible subscription models, seamless updates, and integration capabilities.
- On-premise help desk software: Installed and managed locally, such products offer high customization and data control for organizations with stringent security or regulatory requirements. They also require an upfront investment in hardware and ongoing maintenance.
- Integrated help desk and CRM solutions: Such tools merge core help desk capabilities with [customer relationship management tools](https://www.g2.com/categories/crm) to provide a unified view of customer interactions, aiding support efficiency and overall relationship management.
- [Self-service portals](https://www.g2.com/categories/customer-self-service) and [knowledge base systems](https://www.g2.com/categories/knowledge-base-software): These systems empower users to resolve common issues independently through well-organized knowledge bases, FAQs, and community forums, often supplemented with automation and chatbots for immediate assistance.
- [Mobile help desk solutions](https://www.g2.com/categories/help-desk/f/mobile-user-support): These solutions enable support agents and customers to manage tickets, communicate, and track service requests through dedicated mobile applications, thus facilitating on-the-go productivity and quick notifications.
- Specialized help desk software: Tailored to meet industry-specific requirements, these solutions include specialized compliance tools, advanced security measures, and custom workflows designed to address unique operational processes within healthcare, finance, and more.

### Top help desk software features rated by G2 reviewers

Most help desk solutions include foundational capabilities for organizing and addressing user inquiries. These range from basic ticket routing to self-service tools, helping customer support teams handle various communication channels, automate repetitive tasks, and monitor performance.

#### Core help desk software features

- Ticket management: Tracks the lifecycle of customer support requests or IT incidents from creation to resolution. This includes automated routing, prioritization, and [collaboration tools to ensure tickets reach the right agents](https://www.g2.com/categories/help-desk/f/ticket-collaboration).
- Knowledge base management: Enables creating, updating, and maintaining a repository of informational articles or FAQs. This resource helps end users find quick answers and minimizes repetitive inquiries directed to agents.

#### Highly rated common help desk software features

- [Live chat](https://www.g2.com/categories/help-desk/f/chat-live-support): This service provides real-time messaging capabilities for immediate customer support and faster resolution times. Many buyers report that live chat has a high impact on customer satisfaction.
- Alerts/escalation: Automatically send notifications when tickets meet specific criteria, such as reaching an SLA threshold or requiring higher-level assistance. This helps keep response times in check and prevents issues from being overlooked.
- Generative AI: Offers AI-powered text generation and summarization to expedite drafting replies or condense lengthy documentation. This feature is increasingly valued for saving time and improving consistency.
- Reporting & analytics: Delivers insights into metrics like response times, resolution rates, and customer satisfaction. Buyers often rely on analytical tools to identify bottlenecks and track support efficiency.
- Multi-channel communication: Consolidates requests from phone, email, [social media](https://www.g2.com/categories/help-desk/f/social-integration), and other channels into a single dashboard. Having a unified view of customer interactions is crucial for seamless support.
- User roles & access controls: Restricts data visibility and system functions based on defined roles or permissions. This ensures sensitive information remains protected while allowing easy collaboration.
- Self-service portal: This empowers end users to submit and track their own tickets, access knowledge base content, and even engage with community forums. Many organizations find that self-service options reduce agent workload and improve user autonomy.

Additional capabilities may include [email-to-case conversion](https://www.g2.com/categories/help-desk/f/email-to-case), [attachments and screencast sharing](https://www.g2.com/categories/help-desk/f/attachments-screencasts), and [customer and contact database features](https://www.g2.com/categories/help-desk/f/customer-and-contacts-database).

### Top service desk software benefits identified by G2 reviewers

Effective help desk software implementation offers multiple strategic benefits, including:

**Improved ticket resolution & efficiency:** Help desk software streamlines ticket routing and management, ensuring rapid response times and swift issue resolution.

_“The tool handles ticket assignments and basic replies, saving me hours weekly. It’s benefiting me by giving me more time to focus on solving customer problems instead of just organizing them, and my response times have improved so much that my customers are noticeably happier”_ - [Ayush C., Founder](https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-10951396).

**Effective automation & SLA management:** Service desk tools help with automated responses, proactive SLA tracking, and escalation processes that maintain consistent service quality and prevent delays.

_“Its automation features handle repetitive tasks, freeing the team to focus on complex customer needs. This has increased team productivity, customer satisfaction, and more efficient management of high support volumes.”_ - [Jenny P., Senior Operations Manager](https://www.g2.com/products/freshdesk/reviews/freshdesk-review-10742210).

**Actionable reporting & analytics:** Helpdesk tools offer comprehensive dashboards and reporting features that deliver insights into performance metrics, supporting data-driven decision-making and continuous improvement.

“_The integration with our existing systems has been seamless, and the dashboards and reporting capabilities provide helpful insights into our customer service performance._” - [Eric A., Customer Service Manager](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10415064).

**User-friendly interface & ease of use:** G2 reviewers also report that an intuitive design for service desk software minimizes training needs and accelerates agent adoption, contributing to smoother daily operations.

_“The interface is clean and very easy to navigate, the user guide is easy to follow, and the training process is less than 2 days.”_ - [Jennifer C., Client Services Senior Lead](https://www.g2.com/products/zendesk-support-suite/reviews/zendesk-support-suite-review-9874966).

### Top help desk tools challenges identified by G2 reviewers

Navigating help desk software requires careful consideration of potential obstacles. Insights gathered from user reviews on G2 reveal several recurring challenges that can significantly impact the software’s effectiveness and overall return on investment. Understanding these issues—and knowing the right questions to ask vendors—empowers buyers to make more informed decisions.

**1. Customization complexity & limited flexibility:** Reviewers frequently express concerns over tailoring workflows, dashboards, and interfaces to match their unique business processes. This rigidity can hamper operational efficiency and obstruct the desired level of personalization.

- **Essential questions to ask your help desk software vendor:** How configurable is the platform for custom workflows and reporting? Can the helpdesk solution evolve with changing business processes without requiring extensive custom code?
- **How to overcome the challenge:** Look for service desk platforms that offer modular, scalable customization options. A flexible architecture allows for incremental enhancements and ensures the tool remains adaptable to future needs.

**2. Performance under high ticket volumes:** As support teams handle increasing inquiries, some help desk tools experience performance slowdowns or bottlenecks—especially during peak periods. This can negatively affect response times and overall productivity.

- **Essential questions to ask your help desk software vendor:** What performance benchmarks are available for high-volume environments? How does the system maintain speed and responsiveness during peak times?
- **How to overcome the challenge:** Evaluate help desk solutions with proven scalability, robust infrastructure, and real-world performance metrics in similar operational settings. Testing under simulated high-load conditions during pilot phases can provide valuable assurance.

**3. Integration limitations:** Many help desk reviewers express disappointment regarding the difficulty of integrating with legacy systems. Non-standard third-party tools can disrupt a unified customer support ecosystem, leading to fragmented data and inefficiencies in workflow.

- **Essential questions to ask your help desk software vendor:** Can you provide examples of integrations with popular CRM, collaboration, and ITSM tools? How does the solution handle integrations with older or custom systems?
- **How to overcome the challenge:** Choose help desk platforms with a comprehensive API ecosystem and flexible integration capabilities that minimize the need for complex, custom integrations.

### What is help desk software used for?

Analysis of help desk software reviews reveals the following common scenarios:

- **Internal IT support:** Organizations use help desk tools to track and resolve internal IT incidents and service requests, ensuring that technical issues are addressed quickly and internal operations remain smooth.
- **Customer service & support:** Businesses rely on these platforms to manage external customer inquiries by consolidating communications from email, live chat, social media, and other channels into a single ticketing system. This centralization ensures customer issues are captured, prioritized, and resolved efficiently.
- **Multi-channel communication management:** Reviewers say help desk software streamlines interactions across multiple communication channels, such as phone, email, chat, and social media, ensuring that support teams have a unified view of all customer engagements and can respond effectively to each query.
- **Workflow automation and SLA tracking:** Reviewers highlight the importance of automated ticket routing, real-time notifications, and strict SLA management in maintaining high support quality.

### Who uses helpdesk software?

Help desk software users span various roles, from frontline support staff to strategic decision-makers. Based on G2 reviewer demographics, typical users include customer support managers, IT managers/administrators, and service desk analysts/technicians, with additional participation from directors of operations and business owners. Common industries include technology/SaaS, e-commerce/retail, and financial services, with significant representation in telecommunications, education, and healthcare.

### Common service desk software integrations

Extensive user review data reveals that help desk solutions are frequently integrated with several key categories of software to enhance operational efficiency and create a unified support environment:

- **CRM systems:** Integration with [customer relationship management platforms](https://www.g2.com/categories/crm) provides a unified view of customer interactions. This enables support teams to access comprehensive customer profiles and historical data, ensuring that every support case is handled with full context.
- **Collaboration & communication platforms:** Connecting help desk software with [internal messaging and collaboration tools](https://www.g2.com/categories/internal-communications) streamlines communication among support teams. This integration facilitates real-time ticket updates and collaborative problem-solving, leading to faster resolution times and improved team coordination.
- **Email platforms & automation tools:** Integrations with widely used [email](https://www.g2.com/categories/email) and automation systems allow for automatically converting incoming messages into support tickets. This reduces manual entry, maintains consistency in communication, and ensures that customer inquiries are efficiently tracked across channels.
- **Workflow and custom integration tools:** Help desk software can synchronize data across various applications, such as [project management](https://www.g2.com/categories/project-management) and [analytics tools](https://www.g2.com/categories/analytics-platforms), by leveraging flexible integration methods and workflow automation technologies. This enhances overall operational visibility and supports more efficient, data-driven decision-making.
- **Additional integrations:** Many users also value connections with other [task management](https://www.g2.com/categories/task-management-software) and [business intelligence tools](https://www.g2.com/categories/business-intelligence), further streamlining processes and ensuring that support performance aligns closely with broader organizational objectives.

### Future of helpdesk software

- **AI-powered automation and predictive support:** Helpdesk software is becoming increasingly intelligent, with AI and [machine learning](https://www.g2.com/articles/what-is-machine-learning) driving automation, faster ticket resolution, and smarter self-service. AI tools can prioritize tickets, suggest solutions, and even resolve routine issues autonomously, freeing up agents for complex queries. Predictive analytics will help identify recurring problems before they escalate, improving uptime and customer trust. ([_Source 3_](https://www.manageengine.com/products/service-desk/help-desk-software/future-help-desk-support-trends.html))
- **Omnichannel and conversational experiences:** Future-ready helpdesks will seamlessly integrate chat, email, social media, and voice into a unified interface. Conversational AI will humanize interactions, reduce friction, and offer 24/7 support. ([_Source 4_](https://www.zendesk.com/newsroom/press-releases/cx-trends-2024))
- **Mobility and remote support:** With the rise of hybrid work, mobile-first helpdesk apps will enable technicians to manage tickets and provide real-time support anywhere, increasing agility and responsiveness. ([_Source 3_](https://www.manageengine.com/products/service-desk/help-desk-software/future-help-desk-support-trends.html))

### Sources

1. [Help Desk Software Market Analysis – Demand & Forecast 2022-2032](https://www.futuremarketinsights.com/reports/help-desk-software-market), Future Market Insights.
2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies).
3. [Future of help desk support](https://www.manageengine.com/products/service-desk/help-desk-software/future-help-desk-support-trends.html), ManageEngine.
4. [AI ushers in era of intelligent CX, fuels massive industry transformation](https://www.zendesk.com/newsroom/press-releases/cx-trends-2024)​, Zendesk.

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