# Best Help Desk Software - Page 9 ## How Many Help Desk Software Products Does G2 Track? **Total Products under this Category:** 512 ### Category Stats (Aug 2026) - **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Help Desk Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 78,000+ Authentic Reviews - 512+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Help Desk Software ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera. Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera) **Sponsored** ### SAP Service Cloud SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-11T02%3A10%3A28Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=58&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3FhsCtaTracking%3D18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%257C747b184c-979b-4ebe-8232-445d3701b146%26page%3D9&secure%5Btoken%5D=bd220e836c070129d6727001ee29d007a86179c20b2667ef7f0b91290dbbc7ac&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url) ### [Locobuzz](https://www.g2.com/products/locobuzz/reviews) Locobuzz is an AI-powered customer experience platform that helps brands manage their digital presence and customer interactions across multiple channels. It enables businesses to monitor social media, news, and online conversations in real time, respond to customer queries through a unified dashboard, and analyze sentiment and trends using advanced analytics. The platform also supports content publishing, workflow automation, and AI-driven response suggestions. By centralizing engagement, insights, and support, Locobuzz helps organizations improve response efficiency, strengthen brand reputation, and make data-driven decisions to enhance overall customer satisfaction and business performance. **Average Rating:** 4.3/5.0 **Total Reviews:** 122 #### How Do G2 Users Rate Locobuzz? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Workflow:** 8.3/10 (Category avg: 8.7/10) - **Customization :** 8.0/10 (Category avg: 8.4/10) - **Customer Portal:** 8.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Locobuzz? - **Seller:** [Locobuzz Solutions Pvt Ltd](https://www.g2.com/sellers/locobuzz-solutions-pvt-ltd) - **Year Founded:** 2015 - **HQ Location:** Mumbai, IN - **Twitter:** @Locobuzz\_India 67 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=72d4f8e418044dc1b65e6e082060dab1b95d2409ea4172da87e1874ae0d64ff9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flocobuzz%2F&secure%5Burl_type%5D=linkedin_company_website) 297 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising, Financial Services - **Company Size:** 38% Small, 37% Medium #### What Do G2 Reviewers Say About Locobuzz? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Locobuzz, aided by its intuitive CRM and supportive team. - Users commend Locobuzz for its **helpful features** , enhancing user experience with quick insights and excellent support. - Users commend Locobuzz for its **powerful AI-enabled features** that enhance social media listening and reporting capabilities. - Users appreciate the **efficiency** of Locobuzz, praising its user-friendly interface and seamless workflow automation for complex tasks. - Users commend Locobuzz for its **excellent customer support** , featuring responsive teams and effective training that enhance user experience. ##### Cons - Users express frustration with the **slow loading** times of Locobuzz, leading to performance issues during use. - Users feel that **improvement is needed** in dashboard customization and AI features to enhance overall performance. - Users find the **limited features** of Locobuzz lacking depth, affecting usability and overall experience. - Users often face **login issues** and auto logouts, which can lead to frustration and delays in their workflow. - Users report **performance issues** including lag and slow portal response times, affecting their overall experience. #### What Are Recent G2 Reviews of Locobuzz? **["Locobuzz: User-Friendly App with an Always-Available Customer Success Team"](https://www.g2.com/survey_responses/locobuzz-review-13173623)** **Rating:** 5.0/5.0 stars _— Shabana B._ [Read full review](https://www.g2.com/survey_responses/locobuzz-review-13173623) **["Streamlined Customer Service Experience Efficient, and Reliable"](https://www.g2.com/survey_responses/locobuzz-review-13048369)** **Rating:** 5.0/5.0 stars _— Aaysha Aasmin K._ [Read full review](https://www.g2.com/survey_responses/locobuzz-review-13048369) #### What Are G2 Users Discussing About Locobuzz? - [What is Locobuzz used for?](https://www.g2.com/discussions/what-is-locobuzz-used-for) - 1 comment ### [Insightly Service](https://www.g2.com/products/unbounce-insightly-service/reviews) Insightly Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s a service and support application that’s built natively within Insightly, connecting seamlessly with all the applications you use today to run your business. What does that mean to you? Mission-critical customer data is available to all your teams, in real time, empowering them to have more relevant conversations that drive customer satisfaction and success. **Average Rating:** 4.7/5.0 **Total Reviews:** 13 #### How Do G2 Users Rate Insightly Service? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Workflow:** 9.5/10 (Category avg: 8.7/10) - **Customization :** 9.0/10 (Category avg: 8.4/10) - **Customer Portal:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Insightly Service? - **Seller:** [Unbounce](https://www.g2.com/sellers/unbounce) - **Year Founded:** 2009 - **HQ Location:** Vancouver - **Twitter:** @unbounce 72,651 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=76598eff3f18a7c370a68f684b55dacfe22c6115b00daefcd8e2af6dd77e1a65&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F503432%2F&secure%5Burl_type%5D=linkedin_company_website) 129 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 46% Medium, 38% Small #### What Do G2 Reviewers Say About Insightly Service? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Insightly Service, finding it great for managing customer relationships effectively. - Users praise the **ease of use and diverse features** of Insightly Service for effective customer relationship management. ##### Cons - Users often experience **time delays** with Insightly Service, particularly when managing large volumes of data. #### What Are Recent G2 Reviews of Insightly Service? **["Insightly Review"](https://www.g2.com/survey_responses/insightly-service-review-9526509)** **Rating:** 4.5/5.0 stars _— janus a._ [Read full review](https://www.g2.com/survey_responses/insightly-service-review-9526509) **["Insightly is more than Customer Service"](https://www.g2.com/survey_responses/insightly-service-review-8679053)** **Rating:** 5.0/5.0 stars _— Kathy M._ [Read full review](https://www.g2.com/survey_responses/insightly-service-review-8679053) ### [ClickDesk](https://www.g2.com/products/clickdesk/reviews) Live chat and online engagement. **Average Rating:** 3.8/5.0 **Total Reviews:** 48 #### How Do G2 Users Rate ClickDesk? - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.0/10) - **Workflow:** 8.6/10 (Category avg: 8.7/10) - **Customization :** 8.1/10 (Category avg: 8.4/10) - **Customer Portal:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind ClickDesk? - **Seller:** [ClickDesk](https://www.g2.com/sellers/clickdesk) - **Year Founded:** 2011 - **HQ Location:** Hyderbrad, India - **Twitter:** @ClickDesk 1,702 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=81a80a993871c72737cb13f580d7bf59e36ed30c55cecf4829f1a81869b17bfb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2637461%2F&secure%5Burl_type%5D=linkedin_company_website) 16 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 44% Small, 33% Medium #### What Are Recent G2 Reviews of ClickDesk? **["Good Chat Tool"](https://www.g2.com/survey_responses/clickdesk-review-9973182)** **Rating:** 4.0/5.0 stars _— Vijay S._ [Read full review](https://www.g2.com/survey_responses/clickdesk-review-9973182) **["Let's review what ClickDesk is all about"](https://www.g2.com/survey_responses/clickdesk-review-3210096)** **Rating:** 4.5/5.0 stars _— Kristian A._ [Read full review](https://www.g2.com/survey_responses/clickdesk-review-3210096) #### What Are G2 Users Discussing About ClickDesk? - [What is ClickDesk used for?](https://www.g2.com/discussions/what-is-clickdesk-used-for) ### [Incident IQ](https://www.g2.com/products/incident-iq/reviews) Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts. With thousands of learning devices spread throughout student homes, bare-bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job. From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized how K-12 school districts provide and manage services. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action! **Average Rating:** 4.6/5.0 **Total Reviews:** 218 #### How Do G2 Users Rate Incident IQ? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Workflow:** 8.9/10 (Category avg: 8.7/10) - **Customization :** 8.7/10 (Category avg: 8.4/10) - **Customer Portal:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Incident IQ? - **Seller:** [Incident IQ](https://www.g2.com/sellers/incident-iq) - **Year Founded:** 2016 - **HQ Location:** Atlanta, Georgia - **Twitter:** @IncidentIQ 405 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=861e326f3fb047bfa212461671dfdea00bc47df759232f02d9907d7848bc3115&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27206372%2F&secure%5Burl_type%5D=linkedin_company_website) 215 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Technology Specialist - **Top Industries:** Primary/Secondary Education, Information Technology and Services - **Company Size:** 59% Medium, 39% Large #### What Are Recent G2 Reviews of Incident IQ? **["User-Friendly Helpdesk for Classroom Tech Management"](https://www.g2.com/survey_responses/incident-iq-review-12543516)** **Rating:** 4.5/5.0 stars _— Angelene S._ [Read full review](https://www.g2.com/survey_responses/incident-iq-review-12543516) **["Great System w/ Continous Possibilities"](https://www.g2.com/survey_responses/incident-iq-review-9087323)** **Rating:** 5.0/5.0 stars _— Cris W._ [Read full review](https://www.g2.com/survey_responses/incident-iq-review-9087323) #### What Are G2 Users Discussing About Incident IQ? - [What is Incident IQ used for?](https://www.g2.com/discussions/what-is-incident-iq-used-for) ### [Dynamics 365 Customer Service](https://www.g2.com/de/products/dynamics-365-customer-service/reviews) Microsoft Dynamics 365 Customer Service ist eine umfassende Lösung, die darauf ausgelegt ist, Organisationen zu befähigen, außergewöhnlichen, personalisierten Kundensupport über mehrere Kanäle hinweg zu bieten. Durch die Integration fortschrittlicher KI-Funktionen optimiert es das Fallmanagement, steigert die Produktivität der Agenten und liefert umsetzbare Erkenntnisse zur Verbesserung der Kundenzufriedenheit und -loyalität. Hauptmerkmale und Funktionalitäten: - Omnichannel-Engagement: Ermöglicht nahtlose Interaktionen über verschiedene Plattformen hinweg, einschließlich Chat, E-Mail, soziale Medien und Sprache, um ein konsistentes Kundenerlebnis zu gewährleisten. - KI-gestützte Einblicke: Nutzt künstliche Intelligenz, um prädiktive Analysen, Stimmungsanalysen und empfohlene Maßnahmen anzubieten, die proaktive und fundierte Entscheidungsfindung ermöglichen. - Fallmanagement: Automatisiert den Lebenszyklus von Fällen, reduziert Bearbeitungszeiten und entlastet Servicemitarbeiter von manuellen Aufgaben. - Wissensmanagement: Pflegt ein aktuelles Repository von Wissensartikeln, das Agenten bei der effizienten Lösung von Problemen unterstützt und Kunden Selbstbedienung ermöglicht. - Service Level Agreements (SLAs): Ermöglicht die Konfiguration und Überwachung von Antwort- und Lösungszeiten, um die Einhaltung von Servicestandards sicherzustellen. - Selbstbedienungsportale: Ermöglicht es Kunden, eigenständig Lösungen über benutzerfreundliche Portale zu finden, wodurch das Volumen direkter Serviceanfragen reduziert wird. Primärer Wert und bereitgestellte Lösungen: Dynamics 365 Customer Service adressiert das kritische Bedürfnis von Unternehmen, reaktionsschnellen, effizienten und personalisierten Support zu bieten. Durch die Automatisierung routinemäßiger Aufgaben und die Bereitstellung von KI-gesteuerten Einblicken können sich Servicemitarbeiter auf komplexe Probleme konzentrieren, wodurch die Lösungszeiten und die Kundenzufriedenheit verbessert werden. Die Omnichannel-Fähigkeiten der Plattform stellen sicher, dass Kunden konsistenten Support erhalten, unabhängig von ihrer bevorzugten Kommunikationsmethode, was Loyalität und Vertrauen fördert. Darüber hinaus reduziert die Integration von Selbstbedienungsoptionen und Wissensmanagement die Betriebskosten und ermöglicht es Kunden, Probleme eigenständig zu lösen. Insgesamt verbessert Dynamics 365 Customer Service die Effizienz der Supportoperationen, hebt das Kundenerlebnis auf ein höheres Niveau und treibt den langfristigen Geschäftserfolg voran. **Average Rating:** 4.4/5.0 **Total Reviews:** 28 #### How Do G2 Users Rate Dynamics 365 Customer Service? - **War the product ein guter Geschäftspartner?:** 8.6/10 (Category avg: 9.0/10) - **Arbeitsablauf:** 8.8/10 (Category avg: 8.7/10) - **Anpassung:** 8.9/10 (Category avg: 8.4/10) - **Kundenportal:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Dynamics 365 Customer Service? - **Verkäufer:** [Microsoft](https://www.g2.com/de/sellers/microsoft) - **Gründungsjahr:** 1975 - **Hauptsitz:** Redmond, Washington - **Twitter:** @microsoft 13,091,739 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9458f51bd6ded48ad432a804f19ad736469f007787569b63827154231c315630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrosoft%2F&secure%5Burl_type%5D=linkedin_company_website) 231,632 Mitarbeiter\*innen auf LinkedIn® - **Eigentum:** MSFT #### Who Uses This Product? - **Top Industries:** Informationstechnologie und Dienstleistungen - **Company Size:** 47% Medium, 31% Large #### What Do G2 Reviewers Say About Dynamics 365 Customer Service? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Automatisierungsfähigkeiten** von Dynamics 365 Customer Service, die die Effizienz bei der Verwaltung von Workflows und Support verbessern. - Benutzer schätzen die **Benutzerfreundlichkeit** in Dynamics 365 Customer Service, die die Fallverfolgung und das Support-Management optimiert. - Benutzer schätzen die **Effizienz** von Dynamics 365 Customer Service zur Optimierung der Fallverfolgung und Support-Workflows. - Benutzer finden die **hilfreichen Metrikdiagramme** effektiv für die Verfolgung von Fällen, die Verwaltung von Arbeitsabläufen und die rechtzeitige Bereitstellung von Unterstützung. - Benutzer schätzen die **nahtlose Integration** mit anderen Dynamics-Modellen, die Effizienz steigert und Abläufe optimiert. ##### Cons - Benutzer erleben einen **frustrierenden Mangel an Anpassungsmöglichkeiten** in Dynamics 365, was die Optimierung des Arbeitsbereichs und die Effizienz behindert. - Benutzer erleben **eingeschränkte Funktionalität** mit Dynamics 365 aufgrund von Layout-Unflexibilität und ineffizienten Suchprozessen. - Benutzer finden die Benutzeroberfläche von Dynamics 365 Customer Service **nicht intuitiv** , was die effektive Nutzung der wichtigsten Funktionen behindert. - Benutzer haben Schwierigkeiten mit der **schwierigen Einrichtung** von Dynamics 365 Customer Service und stehen vor Problemen mit dem Formularlayout und der Leistung. - Benutzer erleben **Ineffizienz** aufgrund langsamer Suchfelder und hohem Speicherverbrauch, was die Gesamtproduktivität beeinträchtigt. #### What Are Recent G2 Reviews of Dynamics 365 Customer Service? **["Umfassendes CRM für Kundenerfolg"](https://www.g2.com/de/survey_responses/dynamics-365-customer-service-review-11685156)** **Rating:** 4.5/5.0 stars _— Mandla N._ [Read full review](https://www.g2.com/de/survey_responses/dynamics-365-customer-service-review-11685156) **["KI-gesteuerte Effizienz mit einigen Leistungsstörungen"](https://www.g2.com/de/survey_responses/dynamics-365-customer-service-review-12541900)** **Rating:** 4.5/5.0 stars _— SREENITHYA V._ [Read full review](https://www.g2.com/de/survey_responses/dynamics-365-customer-service-review-12541900) #### What Are G2 Users Discussing About Dynamics 365 Customer Service? - [What are the services available in Dynamics 365?](https://www.g2.com/de/discussions/what-are-the-services-available-in-dynamics-365) - [What does Microsoft Dynamics 365 customer engagement include?](https://www.g2.com/de/discussions/what-does-microsoft-dynamics-365-customer-engagement-include) - [What are the features of Microsoft Dynamics 365?](https://www.g2.com/de/discussions/dynamics-365-customer-service-what-are-the-features-of-microsoft-dynamics-365) - [What is Dynamics 365 customer service module?](https://www.g2.com/de/discussions/what-is-dynamics-365-customer-service-module) ### [Apptivo](https://www.g2.com/de/products/apptivo/reviews) Apptivo ist eine Cloud-Plattform mit integrierten Business-Apps, die für Unternehmen jeder Größe konzipiert ist. Verwalten Sie nahezu jede geschäftliche Aufgabe mit den Apps von Apptivo, von Vertrieb und Marketing über Abrechnung und Support bis hin zu allem dazwischen. Mit Apptivo gibt es keine Preisgestaltung pro App, Sie erhalten Zugriff auf die gesamte Plattform ab nur 10 $ monatlich pro Benutzer. Egal, ob Sie Apptivo für eine einzelne App oder zur Verwaltung Ihres gesamten Unternehmens nutzen, es wird dem gesamten Unternehmen einen unglaublichen Wert bieten. Unsere Apps decken den gesamten Kundenlebenszyklus ab: **Marketing** - Erstellen Sie gezielte Kontaktlisten, entwickeln und liefern Sie E-Mail-Kampagnen und verfolgen Sie Analysen. **Vertrieb** - Vollständige CRM-Funktionalität mit robustem Kontaktmanagement, Vertriebspipeline, Automatisierung und Berichterstattung. **Helpdesk** - Ein leistungsstarkes Ticketing-System mit E-Mail-Integration, Webportal und Zeiterfassung. **Projektmanagement** - Verwalten Sie Projektpläne über Gantt-Diagramme, verfolgen Sie Zeit und Meilensteine und stellen Sie den Aufwand in Rechnung. **Außendienst** - Arbeitsauftragszuweisung und -versand, mobile Foto-, Zeit- und Materialerfassung sowie Abrechnung. **Angebots- und Abrechnungswesen** - Erstellen Sie professionelle Angebote und senden Sie sie per E-Mail an Ihre Kunden mit integrierten Abrechnungs- und wiederkehrenden Rechnungsfunktionen. **Auftragsmanagement** - Wandeln Sie Angebote in Aufträge um, verfolgen Sie Inventar und Sendungen und stellen Sie dem Kunden Ihr Produkt in Rechnung. **Beschaffung und Lieferkette** - Verwalten Sie Ihre Lieferanten, verfolgen Sie Bestellungen und Rechnungen und verwalten Sie das Inventar. Apptivo wird von Hunderttausenden von Unternehmen aus 193 Ländern weltweit genutzt und kann unabhängige Berater bis hin zu Milliarden-Dollar-Unternehmen unterstützen. Die Flexibilität von Apptivo ist einer unserer drei Hauptunterscheidungsmerkmale: **Erschwinglichkeit** , **Flexibilität** und **Fähigkeit**. Mit unserer gesamten Suite von Business-Apps, die zu einem einzigen Preis verfügbar ist, bieten wir reichhaltige und leistungsstarke Funktionen über eine breite Palette von Apps, die eine unvergleichliche Fähigkeit für ihren Wert bieten, mit erstklassigen Konfigurationsmöglichkeiten, die das System für jede Art von Unternehmen flexibel machen. **Average Rating:** 4.4/5.0 **Total Reviews:** 217 #### How Do G2 Users Rate Apptivo? - **War the product ein guter Geschäftspartner?:** 8.9/10 (Category avg: 9.0/10) - **Arbeitsablauf:** 8.6/10 (Category avg: 8.7/10) - **Anpassung:** 9.0/10 (Category avg: 8.4/10) - **Kundenportal:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Apptivo? - **Verkäufer:** [Apptivo](https://www.g2.com/de/sellers/apptivo) - **Gründungsjahr:** 2009 - **Hauptsitz:** Fremont, California - **Twitter:** @Apptivo 5,946 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bcad1a66e3b3f952602b0684372473e8d21061c31322b5bfba1d8c924df330cd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F987634%2F&secure%5Burl_type%5D=linkedin_company_website) 227 Mitarbeiter\*innen auf LinkedIn® - **Telefon:** +1 (855) 345-2777 #### Who Uses This Product? - **Who Uses This:** Eigentümer, Präsident - **Top Industries:** Marketing und Werbung, Bauwesen - **Company Size:** 81% Small, 14% Medium #### What Do G2 Reviewers Say About Apptivo? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen Apptivos **ausgezeichneten Kundensupport** , der für seine Reaktionsfähigkeit und detaillierte Dokumentation während des Implementierungsprozesses bekannt ist. - Benutzer loben den **hilfreichen Support** von Apptivo und heben dessen Reaktionsfähigkeit und ausführliche Dokumentation hervor, die das Benutzererlebnis verbessern. - Benutzer schätzen die **Benutzerfreundlichkeit** von Apptivo und loben seine intuitive Navigation und schnelle Implementierung. - Benutzer schätzen die **hohe Anpassungsfähigkeit** von Apptivo, die maßgeschneiderte Lösungen ermöglicht, um ihre einzigartigen Geschäftsprozesse zu unterstützen. - Benutzer schätzen die **hohe Anpassungsfähigkeit** von Apptivo, die maßgeschneiderte Lösungen für unterschiedliche Geschäftsprozesse und Bedürfnisse ermöglicht. ##### Cons - Benutzer finden die **Lernkurve steil** bei Apptivo, insbesondere bei der Einrichtung von Kampagnen und der Unterscheidung von Kontakt-Datenbanken. - Benutzer finden die **fehlenden Funktionen** in Apptivo frustrierend, da wesentliche Funktionalitäten in den Modulen und Integrationen fehlen. - Benutzer erleben **eingeschränkte Funktionen** mit Apptivo, wobei sie auf Inkonsistenzen und fehlende Funktionalitäten über verschiedene Apps und Plattformen stoßen. - Benutzer haben Schwierigkeiten mit **Integrationsproblemen** , da sie mit Kompatibilitätsproblemen und Ineffizienzen in ihrem Workflow-Management mit Apptivo konfrontiert sind. - Benutzer finden, dass **Verbesserungen erforderlich** sind in der Dokumentation und der Einfachheit der Integration, was den effizienten Arbeitsablauf über Module hinweg behindert. #### What Are Recent G2 Reviews of Apptivo? **["All-in-One, hochgradig anpassbare Plattform, die Teams synchron hält"](https://www.g2.com/de/survey_responses/apptivo-review-13232085)** **Rating:** 4.0/5.0 stars _— ishita a._ [Read full review](https://www.g2.com/de/survey_responses/apptivo-review-13232085) **["Arbeitsorganisation und Aktivitätsverfolgung fühlen sich effizienter an"](https://www.g2.com/de/survey_responses/apptivo-review-12889408)** **Rating:** 4.5/5.0 stars _— Ishan S._ [Read full review](https://www.g2.com/de/survey_responses/apptivo-review-12889408) #### What Are G2 Users Discussing About Apptivo? - [Wofür wird Apptivo verwendet?](https://www.g2.com/de/discussions/what-is-apptivo-used-for) ### [OTRS](https://www.g2.com/de/products/otrs/reviews) OTRS ist eine umfassende Service-Management-Suite, die darauf ausgelegt ist, Kundenservice-Operationen zu optimieren, indem sie Kommunikationsprozesse organisiert und automatisiert. Sie ermöglicht es Unternehmen, Kundenanfragen, Supportanfragen und interne Kommunikation effizient über eine zentrale Plattform zu bearbeiten. Mit ihrer benutzerfreundlichen Weboberfläche sorgt OTRS für nahtloses Ticket-Management, Workflow-Automatisierung und Multi-Channel-Kommunikation, einschließlich E-Mail, Telefon und Chat. Diese Flexibilität ermöglicht es Serviceteams, rechtzeitigen und konsistenten Support zu bieten, was die allgemeine Kundenzufriedenheit erhöht. Hauptmerkmale und Funktionalitäten: - Ticket-Management: Organisiert und priorisiert Kundenanfragen, um zu verhindern, dass Anfragen verloren gehen, und sorgt für effiziente Nachverfolgung und Lösung. - Workflow-Automatisierung: Automatisiert sich wiederholende Aufgaben und Prozesse, reduziert den manuellen Aufwand und minimiert Fehler. - Multi-Channel-Kommunikation: Unterstützt verschiedene Kommunikationskanäle, einschließlich E-Mail, Telefon, Chat und Webformulare, sodass Kunden über ihre bevorzugten Methoden Kontakt aufnehmen können. - Kunden-Self-Service-Portal: Bietet Kunden Online-Zugang, um Anfragen einzureichen, deren Status zu verfolgen und auf eine Wissensdatenbank für Selbsthilfe-Ressourcen zuzugreifen. - Berichterstattung und Analytik: Bietet robuste Berichtswerkzeuge, um die Serviceleistung zu überwachen, wichtige Leistungsindikatoren (KPIs) zu verfolgen und datenbasierte Entscheidungen zu treffen. - Anpassung und Integration: Ermöglicht umfangreiche Anpassungen, um sich an spezifische Geschäftsanforderungen anzupassen, und integriert sich nahtlos in bestehende Systeme wie CRM und Projektmanagement-Tools. Primärer Wert und bereitgestellte Lösungen: OTRS verbessert die Qualität des Kundenservice, indem es die Kommunikation strukturiert und Workflows automatisiert, was zu schnelleren Reaktionszeiten und erhöhter Kundenzufriedenheit führt. Durch die Zentralisierung aller Kundeninteraktionen und Supportprozesse wird sichergestellt, dass keine Anfrage übersehen wird und Serviceteams ihre Aufgaben effektiver verwalten können. Das Self-Service-Portal befähigt Kunden, eigenständig Lösungen zu finden, wodurch das Volumen eingehender Anfragen reduziert wird und Agenten sich auf komplexere Probleme konzentrieren können. Darüber hinaus ermöglichen die umfassenden Berichtsfunktionen Unternehmen, die Leistung zu überwachen, Verbesserungsbereiche zu identifizieren und fundierte Entscheidungen zu treffen, um ihre Service-Operationen zu optimieren. **Average Rating:** 4.4/5.0 **Total Reviews:** 37 #### How Do G2 Users Rate OTRS? - **War the product ein guter Geschäftspartner?:** 6.7/10 (Category avg: 9.0/10) - **Arbeitsablauf:** 8.9/10 (Category avg: 8.7/10) - **Anpassung:** 6.7/10 (Category avg: 8.4/10) - **Kundenportal:** 8.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind OTRS? - **Verkäufer:** [OTRS Group](https://www.g2.com/de/sellers/otrs-group) - **Unternehmenswebsite:** www.otrs.com - **Gründungsjahr:** 2003 - **Hauptsitz:** Oberursel, Germany - **Twitter:** @OTRSGroup 2,639 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0e0bdecea00da2cca583422f5514412ec34a875ba23d77c2125fbcf6ea80782a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F154779%2F&secure%5Burl_type%5D=linkedin_company_website) 113 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Top Industries:** Pharmazeutika - **Company Size:** 61% Large, 32% Medium #### What Do G2 Reviewers Say About OTRS? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Anpassungsfähigkeit** von OTRS und wissen zu schätzen, wie einfach sie das System an ihre Bedürfnisse anpassen können. - Benutzer schätzen die **Anpassungsoptionen** in OTRS, was es benutzerfreundlich und anpassungsfähig an ihre Bedürfnisse macht. - Benutzer lieben die **Benutzerfreundlichkeit** von OTRS und finden es einfach zu navigieren und an ihre Bedürfnisse anzupassen. - Benutzer schätzen das **zentralisierte Management** von OTRS, das eine effiziente Organisation der Kundenkommunikation ermöglicht. - Benutzer schätzen die **Organisation der Kommunikation** , die OTRS bietet, da sie Kundeninteraktionen übersichtlich und zugänglich hält. ##### Cons - Benutzer finden **Ticketprobleme** problematisch, mit Herausforderungen beim Ändern von Warteschlangen und Verzögerungen bei der Ticketerstellung. - Benutzer erleben **Einschränkungen beim gleichzeitigen Zugriff** , was die Zusammenarbeit innerhalb der OTRS-Plattform einschränkt. - Benutzer erleben oft **langsames Laden** , was zu Frustrationen führt, wenn sie Tickets innerhalb von OTRS erstellen. - Benutzer erleben **langsame Leistung** mit OTRS, was zu Problemen und Frustrationen beim Erstellen von Tickets führt. #### What Are Recent G2 Reviews of OTRS? **["Großartiges Ticketsystem"](https://www.g2.com/de/survey_responses/otrs-review-11701969)** **Rating:** 4.0/5.0 stars _— Verifizierter Benutzer in Höhere Bildung_ [Read full review](https://www.g2.com/de/survey_responses/otrs-review-11701969) **["Überprüfung der Software, die täglich verwendet wird."](https://www.g2.com/de/survey_responses/otrs-review-10954006)** **Rating:** 5.0/5.0 stars _— Verifizierter Benutzer in Internet_ [Read full review](https://www.g2.com/de/survey_responses/otrs-review-10954006) #### What Are G2 Users Discussing About OTRS? - [Wofür wird OTRS verwendet?](https://www.g2.com/de/discussions/what-is-otrs-used-for) - [Which module transforms data into required format in OTRS?](https://www.g2.com/de/discussions/which-module-transforms-data-into-required-format-in-otrs) - [How much does Otrs cost?](https://www.g2.com/de/discussions/how-much-does-otrs-cost) - [What does Otrs mean?](https://www.g2.com/de/discussions/what-does-otrs-mean) - [Why is a system such as OTRS necessary for service desks?](https://www.g2.com/de/discussions/why-is-a-system-such-as-otrs-necessary-for-service-desks) ### [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews) Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care. **Average Rating:** 4.4/5.0 **Total Reviews:** 373 #### How Do G2 Users Rate Emplifi? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Workflow:** 10.0/10 (Category avg: 8.7/10) - **Customization :** 10.0/10 (Category avg: 8.4/10) - **Customer Portal:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Emplifi? - **Seller:** [Emplifi](https://www.g2.com/sellers/emplifi-7f303838-0fb9-47c0-bc12-d24f181fe4b2) - **HQ Location:** Columbus , US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5aeabe4c65ed8808ff7358d654976880c558fe4998ce1c7d040a500b8f3d31d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Femplifi%2F&secure%5Burl_type%5D=linkedin_company_website) 547 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Community Manager - **Top Industries:** Marketing and Advertising, Retail - **Company Size:** 44% Medium, 31% Large #### What Do G2 Reviewers Say About Emplifi? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Emplifi, enabling seamless collaboration and efficient social media management. - Users value the **comprehensive social media management features** of Emplifi, enhancing teamwork and analytics across platforms. - Users value the **easy access to social media analytics** , enabling effective monitoring of campaign performance and engagement. - Users value the **analytics capabilities** of Emplifi, enabling effective monitoring and reporting of social media performance. - Users value the **intuitive features** of Emplifi, which effectively support community management and social media analytics. ##### Cons - Users note **missing features** in Emplifi, particularly the lack of Excel downloads and limited functionality in analytics. - Users report **technical issues** with Emplifi, citing glitches and inconsistent support that disrupt workflows and stability. - Users find **feature limitations** in Emplifi, noting a lack of essential capabilities for data analysis and insights. - Users feel there is **improvement needed** in features like data download and the effectiveness of the inspiration tab. - Users note a **lack of features** in Emplifi, particularly for analytics and platform-specific insights. #### What Are Recent G2 Reviews of Emplifi? **["Emplifi’s Intuitive Platform Makes Publishing and Dashboards Effortless"](https://www.g2.com/survey_responses/emplifi-review-12624587)** **Rating:** 4.5/5.0 stars _— Mel H._ [Read full review](https://www.g2.com/survey_responses/emplifi-review-12624587) **["Evolving, User-Friendly Suite with Responsive Implementation Support"](https://www.g2.com/survey_responses/emplifi-review-12580996)** **Rating:** 4.5/5.0 stars _— John M. C._ [Read full review](https://www.g2.com/survey_responses/emplifi-review-12580996) #### What Are G2 Users Discussing About Emplifi? - [What is Emplifi Social Marketing Cloud used for?](https://www.g2.com/discussions/what-is-emplifi-social-marketing-cloud-used-for) - [What is Emplifi Service Cloud used for?](https://www.g2.com/discussions/what-is-emplifi-service-cloud-used-for) - [What is socialbakers?](https://www.g2.com/discussions/what-is-socialbakers) - 1 comment - [Is social Baker free?](https://www.g2.com/discussions/is-social-baker-free) - [What is scalability in Software?](https://www.g2.com/discussions/what-is-scalability-in-software) ### [AzureDesk](https://www.g2.com/products/azuredesk/reviews) AzureDesk is an Helpdesk software with Easy access to Information & Support. AzureDesk centralizes all customer-facing information in a company that can be strategically used for effective customer service. AzureDesk - Only helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Try azuredesk.co today for 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3rd party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules All the Support emails are converted in to the Ticket with a unique ticket id # which makes it easier to track. Notifications are received by Agents & Customers with the latest updates. Customer gets its own support portal as soon as company is registered with AzureDesk. Easy Access to admin portal to add all the FAQ, Topic & Articles to be displayed on Support portal. Unique Search Page is available that provides the search results with the first key stroke & it also searches all the FAQ, Topics & all the information available. Search option is also available with Ticket Id, Issue type, Priority for easier access. Display ticket is also available Inbuilt JIRA integration is also available to link new as well as existing tickets to the backend. **Average Rating:** 4.4/5.0 **Total Reviews:** 33 #### How Do G2 Users Rate AzureDesk? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10) - **Workflow:** 8.7/10 (Category avg: 8.7/10) - **Customization :** 8.8/10 (Category avg: 8.4/10) - **Customer Portal:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind AzureDesk? - **Seller:** [IntegrateCloud](https://www.g2.com/sellers/integratecloud) - **Year Founded:** 2013 - **HQ Location:** Mount Laurel, NJ - **Twitter:** @integratecloud\_ 51 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5912df1abc495cbaa54943ab17ba8086d51b8cb032a436698c8f6b2fe079e42f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4999403%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 52% Medium, 36% Small #### What Do G2 Reviewers Say About AzureDesk? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** in AzureDesk, facilitating efficient ticket management and streamlined support workflows. - Users value the **management centralization** of AzureDesk, enhancing organization and collaboration for improved customer support. - Users appreciate the **tracking ease** of AzureDesk, allowing organized management of client issues and faster resolution. - Users value the **responsive customer support** of AzureDesk, enhancing their overall helpdesk experience effectively. - Users value the **easy setup** of AzureDesk, finding it simple and effective for managing tickets. ##### Cons - Users find the **interface somewhat slow and not intuitive** , particularly when managing multiple tickets efficiently. - Users find that **workflow and reporting customization** in AzureDesk is restricted, hindering their personalized experience. - Users find AzureDesk's features **limited** , especially for larger teams needing advanced tools and better mobile support. - Users find the **interface not intuitive** , experiencing slowdowns and extra steps when managing multiple tickets efficiently. - Users find the **poor performance** of AzureDesk limits functionality and reporting, especially for larger teams. #### What Are Recent G2 Reviews of AzureDesk? **["AzureDesk Keeps Client Issues Organized and Easy to Track"](https://www.g2.com/survey_responses/azuredesk-review-12354222)** **Rating:** 4.5/5.0 stars _— Praveen P._ [Read full review](https://www.g2.com/survey_responses/azuredesk-review-12354222) **["Centralized Ticket Management That Boosts Collaboration and Product Quality"](https://www.g2.com/survey_responses/azuredesk-review-12354191)** **Rating:** 4.5/5.0 stars _— Akshaya V._ [Read full review](https://www.g2.com/survey_responses/azuredesk-review-12354191) #### What Are G2 Users Discussing About AzureDesk? - [What does Azuredesk do?](https://www.g2.com/discussions/what-does-azuredesk-do) - 1 comment - [Does Azure have a ticketing system?](https://www.g2.com/discussions/does-azure-have-a-ticketing-system) - [Does Office 365 have a ticketing system?](https://www.g2.com/discussions/does-office-365-have-a-ticketing-system) - [What is AzureDesk?](https://www.g2.com/discussions/what-is-azuredesk) ### [SpiceCSM Engagement Suite](https://www.g2.com/products/spicecsm-engagement-suite/reviews) SpiceX is the #1 platform for Data Orchestration, Workflow, and Unified User Interface. SpiceX offers the most advanced integration, automation, and business process management platform available that makes it easy to integrate and apply intelligent business processes in a unified platform that includes a flexible CRM / case management tool. SpiceX was developed to solve problems that we found in modern customer engagement. This included managing interactions that used many different workflows and orchestrating the data required to do so. Typically this consists of multiple systems, and processes dictating how to interact with each other. Our goal was to streamline and simplify that process which ultimately drives improvement across everything process-related. SpiceX's vision is a single process orchestration hub that provides the tools for the Citizen Developer to manage business processes and the data associated with it. A platform that includes all the applications, data, and processes that combine to create your ideal end-to-end solution. SpiceX was designed to be easy to use and provide technical capabilities to to non-technical users. **Average Rating:** 4.5/5.0 **Total Reviews:** 10 #### How Do G2 Users Rate SpiceCSM Engagement Suite? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Workflow:** 8.3/10 (Category avg: 8.7/10) - **Customer Portal:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind SpiceCSM Engagement Suite? - **Seller:** [SpiceCSM](https://www.g2.com/sellers/spicecsm) - **Year Founded:** 2008 - **HQ Location:** Fort Lauderdale, Florida - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b9f8d5444b25e2e60485bb47a7e187de38658afdcd0f4fb04f81e302c081e132&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F218642%2F&secure%5Burl_type%5D=linkedin_company_website) 24 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Medium, 30% Small #### What Are Recent G2 Reviews of SpiceCSM Engagement Suite? **["A Modern Tool for Engaging Customers Online"](https://www.g2.com/survey_responses/spicecsm-engagement-suite-review-4214979)** **Rating:** 5.0/5.0 stars _— Clinton M._ [Read full review](https://www.g2.com/survey_responses/spicecsm-engagement-suite-review-4214979) **["This has been a great tool for our customer service as well as the managment tools we've developed"](https://www.g2.com/survey_responses/spicecsm-engagement-suite-review-2474450)** **Rating:** 5.0/5.0 stars _— Penny S._ [Read full review](https://www.g2.com/survey_responses/spicecsm-engagement-suite-review-2474450) #### What Are G2 Users Discussing About SpiceCSM Engagement Suite? - [What is SpiceCSM Engagement Suite used for?](https://www.g2.com/discussions/what-is-spicecsm-engagement-suite-used-for) ### [Bitrix24](https://www.g2.com/products/bitrix24/reviews) Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a growing business, Bitrix24 helps you to: — Track leads and manage customer relationships with a built-in CRM — Stay on top of projects and tasks with Kanban boards, timelines, and time tracking — Communicate easily via team messenger, video calls, and shared calendars — Create and edit documents, manage files, and collect e-signatures — Run marketing campaigns and manage customer interactions through email, calls, and WhatsApp Bitrix24’s AI-powered assistant CoPilot helps automate routine tasks, write emails, analyze data, and suggest next steps, saving time and boosting productivity. What makes Bitrix24 a great solution for businesses: — Free forever for unlimited users, with access to core features and 5 GB storage — No per-user fees – upgrade only when you need more storage or advanced tools — Accessible anywhere via web, desktop, and mobile apps — Scalable – grow your business without switching platforms or juggling tools Over 15 million companies trust Bitrix24 to simplify operations, cut costs, and get more done – all in one place. **Average Rating:** 4.1/5.0 **Total Reviews:** 575 #### How Do G2 Users Rate Bitrix24? - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.0/10) - **Workflow:** 7.0/10 (Category avg: 8.7/10) - **Customization :** 6.7/10 (Category avg: 8.4/10) - **Customer Portal:** 5.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Bitrix24? - **Seller:** [Bitrix24](https://www.g2.com/sellers/bitrix24) - **Company Website:** www.bitrix24.com - **Year Founded:** 1998 - **HQ Location:** Alexandria, Virginia - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea22220ec03b931feaf03d5576e1fb246d7012f3c6d9faf03de7584158599713&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8812020%2F&secure%5Burl_type%5D=linkedin_company_website) 267 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, Project Manager - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 55% Small, 35% Medium #### What Do G2 Reviewers Say About Bitrix24? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Bitrix24, enjoying seamless collaboration and streamlined workflows on a unified platform. - Users value the **seamless team collaboration** in Bitrix24, enhancing productivity through integrated tools and features. - Users admire the **integrated task management** of Bitrix24, enhancing collaboration and efficiency across teams. - Users appreciate the **integration of essential tools** in Bitrix24, boosting efficiency and collaboration across teams. - Users appreciate the **seamless integration** of tools in Bitrix24, enhancing productivity and collaboration across teams effectively. ##### Cons - Users find the **learning curve steep** with Bitrix24, as the interface can be cluttered and complex for newcomers. - Users express concern over **missing features** in Bitrix24, feeling that promised functionalities have been removed or altered. - Users express frustration over **limited features** in Bitrix24, feeling promised functionalities have been removed or restricted. - Users find Bitrix24 lacking **essential features for basic users** , with limited access requiring costly upgrades for full functionality. - Users report **performance issues** with Bitrix24, including slow loading times and a complex interface that hinders usability. #### What Are Recent G2 Reviews of Bitrix24? **["Fast, Flexible Indiamart-to-Bitrix24 Automation with Excellent Support"](https://www.g2.com/survey_responses/bitrix24-review-12592514)** **Rating:** 5.0/5.0 stars _— Ajay P._ [Read full review](https://www.g2.com/survey_responses/bitrix24-review-12592514) **["Straightforward, Turnkey CRM with Everything We Need. Has a free version!"](https://www.g2.com/survey_responses/bitrix24-review-12708521)** **Rating:** 4.5/5.0 stars _— Luis P._ [Read full review](https://www.g2.com/survey_responses/bitrix24-review-12708521) #### What Are G2 Users Discussing About Bitrix24? - [What is Bitrix24 used for?](https://www.g2.com/discussions/what-is-bitrix24-used-for) - 2 comments - [What is CRM for Nonprofits by Bitrix24 used for?](https://www.g2.com/discussions/what-is-crm-for-nonprofits-by-bitrix24-used-for) - [How does bitrix24 make money?](https://www.g2.com/discussions/how-does-bitrix24-make-money) - 2 comments - [Is bitrix24 really free?](https://www.g2.com/discussions/is-bitrix24-really-free) - 2 comments, 1 upvote - [Is bitrix24 any good?](https://www.g2.com/discussions/is-bitrix24-any-good) - 1 comment, 1 upvote ### [Trengo](https://www.g2.com/products/trengo/reviews) Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI. **Average Rating:** 4.3/5.0 **Total Reviews:** 244 #### How Do G2 Users Rate Trengo? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10) - **Workflow:** 8.2/10 (Category avg: 8.7/10) - **Customization :** 7.7/10 (Category avg: 8.4/10) - **Customer Portal:** 8.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind Trengo? - **Seller:** [Trengo](https://www.g2.com/sellers/trengo) - **Year Founded:** 2017 - **HQ Location:** Utrecht, Utrecht, Netherlands - **Twitter:** @TrengoHQ 284 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=228e8443f9724388346b3da0c8bc5c5a18fec1e670fc19a93f72be1da9f85901&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrengo%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 90 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Leisure, Travel & Tourism, Apparel & Fashion - **Company Size:** 73% Small, 26% Medium #### What Do G2 Reviewers Say About Trengo? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Trengo, appreciating its intuitive design and straightforward implementation. - Users find Trengo's **helpful AI workflow automations** and customer support invaluable for efficient communication management. - Users appreciate the **great customer support** from Trengo, making onboarding and integration seamless and efficient. - Users value the **integrated multi-channel messaging features** of Trengo, enhancing chat management and organization effortlessly. - Users value the **streamlined communication** Trengo offers, enhancing customer interactions with ease and effective support. ##### Cons - Users note that Trengo has some **missing features** like linking FAQ pages and ineffective reports, impacting usability. - Users feel the **limited features** of Trengo hinder communication, especially with WhatsApp and overall usability. - Users are frustrated with **messaging issues** in Trengo, including limitations on WhatsApp and slow loading times. - Users find the **chat functionality lacking** , with significant limitations affecting efficiency and user experience. - Users find the **learning curve steep** , noting difficulties in setup and unintuitive features within Trengo. #### What Are Recent G2 Reviews of Trengo? **["Organized Inbox and Efficient Task Management with Trengo"](https://www.g2.com/survey_responses/trengo-review-11951871)** **Rating:** 4.5/5.0 stars _— Ashley d._ [Read full review](https://www.g2.com/survey_responses/trengo-review-11951871) **["Great partnership with Trengo"](https://www.g2.com/survey_responses/trengo-review-11596795)** **Rating:** 4.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/trengo-review-11596795) #### What Are G2 Users Discussing About Trengo? - [What does Trengo do?](https://www.g2.com/discussions/what-does-trengo-do) - [What is Trengo WhatsApp?](https://www.g2.com/discussions/what-is-trengo-whatsapp) - [Is Trengo good?](https://www.g2.com/discussions/is-trengo-good) - [How does Trengo work?](https://www.g2.com/discussions/how-does-trengo-work) ### [Teamwork Desk](https://www.g2.com/products/teamwork-desk/reviews) Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience. - Seamless integration with Teamwork - Drive revenue - Track, report, and bill client requests - Save time by automating repetitive work - Manage all your client emails in one location **Average Rating:** 4.3/5.0 **Total Reviews:** 58 #### How Do G2 Users Rate Teamwork Desk? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Workflow:** 8.8/10 (Category avg: 8.7/10) - **Customization :** 7.4/10 (Category avg: 8.4/10) - **Customer Portal:** 8.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind Teamwork Desk? - **Seller:** [Teamwork](https://www.g2.com/sellers/teamwork) - **Year Founded:** 2007 - **HQ Location:** Cork - **Twitter:** @teamwork 1 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d7530a7a9a1b50b103b6b37add1ac5ed68ffff24fa826c1ef51bd932ac2c2ae9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1042291%2F&secure%5Burl_type%5D=linkedin_company_website) 549 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 71% Small, 24% Medium #### What Do G2 Reviewers Say About Teamwork Desk? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **automation capabilities** of Teamwork Desk, enhancing efficiency in managing requests and tickets effectively. - Users find Teamwork Desk incredibly **easy to use** , benefiting from its efficient ticketing system and automation features. - Users find **Teamwork Desk efficient** , benefiting from streamlined ticket management and automation for enhanced productivity. - Users find Teamwork Desk's **easy-to-use interface and robust features** highly effective for managing requests and tickets. - Users appreciate the **management centralization** of Teamwork Desk, which improves efficiency and ticket tracking across teams. ##### Cons - Users find the **learning curve steep** , indicating it takes time to adjust and fully utilize Teamwork Desk's features. - Users face a **steep learning curve** in adapting to Teamwork Desk, requiring time to fully utilize its features. #### What Are Recent G2 Reviews of Teamwork Desk? **["Great HelpDesk Platform with Visual Appeal"](https://www.g2.com/survey_responses/teamwork-desk-review-7097452)** **Rating:** 4.5/5.0 stars _— Sarah M._ [Read full review](https://www.g2.com/survey_responses/teamwork-desk-review-7097452) **["Efficient Ticket Management Made Easy with Teamwork Desk"](https://www.g2.com/survey_responses/teamwork-desk-review-12009679)** **Rating:** 4.0/5.0 stars _— Lizzie P._ [Read full review](https://www.g2.com/survey_responses/teamwork-desk-review-12009679) #### What Are G2 Users Discussing About Teamwork Desk? - [What does Teamwork Desk do?](https://www.g2.com/discussions/what-does-teamwork-desk-do) - [Is teamwork project down?](https://www.g2.com/discussions/is-teamwork-project-down) - [How do I use Mojo Helpdesk?](https://www.g2.com/discussions/how-do-i-use-mojo-helpdesk) - [What is a teamwork desk account?](https://www.g2.com/discussions/what-is-a-teamwork-desk-account) ### [ConnectWise Integrated Expert Services](https://www.g2.com/products/connectwise-integrated-expert-services/reviews) When your clients need support, they would much rather talk to a person on the other end of the phone instead of a robot. But hiring new technicians is time-consuming and expensive. Even if you find the “perfect hire,” techs know they’re in high demand and often look for greener pastures. Ultimately, run the risk of doing expensive onboarding without seeing any of the benefits. ConnectWise Integrated Expert Services delivers a fully staffed help desk, NOC, SOC, and consultants to handle day-to-day support and labor extensive networking, technical, and cybersecurity issues. For more detailed work, our services include highly-trained individual techs to pick up the slack and fill in the gaps of your in-house staff. Plus, our consulting services can help your team tackle the challenge of tough projects. **Average Rating:** 4.0/5.0 **Total Reviews:** 14 #### How Do G2 Users Rate ConnectWise Integrated Expert Services? - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.0/10) - **Workflow:** 7.1/10 (Category avg: 8.7/10) - **Customization :** 9.0/10 (Category avg: 8.4/10) - **Customer Portal:** 7.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind ConnectWise Integrated Expert Services? - **Seller:** [Continuum](https://www.g2.com/sellers/continuum) - **Year Founded:** 2005 - **HQ Location:** Boston, MA - **Twitter:** @continuum 216 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aed1cc9a2168dbcbd902a6b3e47e2179c995d8cb7b1223b8f35a57bc4d1b7596&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2428264%2F&secure%5Burl_type%5D=linkedin_company_website) 455 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 74% Small, 26% Medium #### What Are Recent G2 Reviews of ConnectWise Integrated Expert Services? **["For 24/7 Monitoring the NOC are great and it does save time to do other things"](https://www.g2.com/survey_responses/connectwise-integrated-expert-services-review-6789710)** **Rating:** 4.5/5.0 stars _— Verified User in Computer & Network Security_ [Read full review](https://www.g2.com/survey_responses/connectwise-integrated-expert-services-review-6789710) **["ConnectWise is easy to use and manage"](https://www.g2.com/survey_responses/connectwise-integrated-expert-services-review-9673918)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/connectwise-integrated-expert-services-review-9673918) #### What Are G2 Users Discussing About ConnectWise Integrated Expert Services? - [What is Continuum Help Desk used for?](https://www.g2.com/discussions/what-is-continuum-help-desk-used-for) ### [InvGate Service Management](https://www.g2.com/products/invgate-service-management/reviews) InvGate Service Management is an IT and enterprise service management solutions that enables organizations to manage incidents, service requests, problems, and changes through a unified interface. Certified in 15 ITIL practices, it provides a no-code workflow engine with drag-and-drop configuration, integrations, and pre-built templates, allowing teams to design and modify service processes without scripting. InvGate Service Management includes AI capabilities such as a Virtual (AI) Service Agent for automated request handling, and 18 native capabilities which are included in the licensing. The platform supports multi-department service delivery and can be configured without dedicated development resources. **Average Rating:** 4.6/5.0 **Total Reviews:** 18 #### How Do G2 Users Rate InvGate Service Management? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Workflow:** 9.6/10 (Category avg: 8.7/10) - **Customization :** 8.3/10 (Category avg: 8.4/10) - **Customer Portal:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind InvGate Service Management? - **Seller:** [InvGate](https://www.g2.com/sellers/invgate-de02a2f9-af6c-4e8a-ac11-55751d51b37c) - **Year Founded:** 2008 - **HQ Location:** Buenos Aires, Argentina, AR - **Twitter:** @InvGate 1,121 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4ac4842cd4add0fc6f44e0c92583b429137a787b6ced23e994d1e5894142a343&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F679915%2F&secure%5Burl_type%5D=linkedin_company_website) 266 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 60% Small, 25% Medium #### What Do G2 Reviewers Say About InvGate Service Management? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **intuitive interface** of InvGate Service Management, making ticket management and request handling effortless. - Users appreciate the **intuitive and user-friendly interface** of InvGate Service Management for efficient ticket management across departments. - Users value the **simple and user-friendly interface** of InvGate Service Management for efficient ticket management and support. - Users appreciate the **intuitive ticket management system** of InvGate Service Management, enhancing efficiency across various departments. - Users value the **automation features** of InvGate Service Management, significantly enhancing efficiency in service management processes. ##### Cons - Users find the **setup complex** , making training employees challenging and hindering optimal use of InvGate Service Management. - Users find the **complex setup** of InvGate Service Management challenging, hindering effective employee training and usage. - Users find **import limitations** in InvGate Service Management, hindering seamless integration and data handling efficiency. - Users note **integration issues** with third-party apps, requiring additional setup for optimal functionality in InvGate Service Management. - Users find the **learning curve challenging** , making it tough to train employees effectively on InvGate Service Management. #### What Are Recent G2 Reviews of InvGate Service Management? **["Streamlined IT Support with Invgate Service Desk"](https://www.g2.com/survey_responses/invgate-service-management-review-10315022)** **Rating:** 4.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/invgate-service-management-review-10315022) **["Excellent ServiceDesk Solution that everyone likes!"](https://www.g2.com/survey_responses/invgate-service-management-review-9087567)** **Rating:** 4.5/5.0 stars _— Patricio I._ [Read full review](https://www.g2.com/survey_responses/invgate-service-management-review-9087567) - 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[Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Help Desk Themes](/categories/help-desk/themes) ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath") ID Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath) Updated April 9, 2026 Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels. ### Core Capabilities of Help Desk Software To qualify for inclusion in the Help Desk category, a product must: - Organize external customer inquiries into tickets for support agents - Aggregate inquiries from emails and a customer portal - Assign tickets to support agents for prompt service ### Common Use Cases for Help Desk Software Help desk software is commonly used to: - Manage incoming customer inquiries across email, phone, social media, and portals - Track ticket status and prioritize issues for support teams - Provide customers with self-service options through knowledge bases or portals - Monitor agent performance and customer service metrics - Centralize multi-channel communication for faster resolution ### How Help Desk Software Differs from Other Tools Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality. ### Insights from G2 on Help Desk Software Based on category trends on G2, streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance. 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